HotSpring Grandee, Aria, Envoy, Vanguard, Sovereign Owner's Manual

®

HIGHLIFE

Grandee™ • Envoy™ • Aria™ • Vanguard™ • Sovereign™ • Prodigy™ • Jetsetter™ • Triumph™

OWNER’S MANUAL 5 0HZ

COLLECTION

®

Highlife

Collection

Watkins Wellness™ congratulates you on your decision to enjoy the finest spa available.
Welcome to the growing family of HOT SPRING spa owners.

Before you begin reviewing the manual, please take a moment to register your warranty. Doing so will assist us in contacting you for any
important product notification.

Prior to registering, you will need the serial number that is located within the equipment compartment of your HOT SPRING spa.

To register please go to http://www.hotspring.com/hot-tub-owners/hot-tub-product-warranty-registration or simply scan the QR code below:

FOR YOUR RECORDS

Spa Model/Serial Number:

Date Purchased:

Dealer:

Address:

Cover Serial Number:

Accessory Serial Number:

If you have any questions about any aspect of your spa's set-up, operation or maintenance, contact your authorized HOT SPRING
dealership. They are trained professionals who are familiar with the product as well as new spa ownership concerns. Their expertise will
facilitate the enjoyment of your new HOT SPRING spa.

IMPORTANT: Watkins Wellness reserves the right to change specifications, or design, without notification and without incurring any
obligation.

In most cities and counties, permits will be required for the installation of electrical circuits or the construction of exterior
surfaces (decks and gazebos). In addition, some communities have adopted residential barrier codes which may require
fencing and/or self-closing gates on the property to prevent unsupervised access to a pool (or spa) by children under 5 years

Important!

of age. Your HOT SPRING spa is equipped with a locking cover that meets the ASTM F1346-91 Standard for Safety Covers
and as a result, is usually exempt from most barrier requirements. As a general practice, your local Building Department will
inform you of any applicable barrier requirements at the time a permit is obtained for the installation of an electrical circuit.
Your HOT SPRING dealer can provide information on which permits may be required.

TABLE OF CONTENTS

TABLE OF CONTENTS

SAFETY INFORMATION

IMPORTANT SAFETY INSTRUCTIONS .......................... 1

IMPORTANT

SPA INSTRUCTIONS ........................................................... 3

GETTING STARTED

SPA FEATURES .................................................................... 4

QUICK START-UP INSTRUCTIONS ................................. 5

EQUIPMENT COMPARTMENT .........................................7

WATER QUALITY AND MAINTENANCE

BASIC INFORMATION ......................................................... 8

CHEMICAL SAFETY ........................................................... 8

HOW TO ADD CHEMICALS

TO THE WATER .................................................................... 8

FUNDAMENTALS OF

WATER MAINTENANCE ..................................................... 9

THE HOT SPRING SPA WATER MAINTENANCE

PROGRAM ........................................................................... 10

VACATION WATER CARE INSTRUCTIONS ................. 11

WATER TERMINOLOGY ................................................... 12

OPERATING INSTRUCTIONS

HOME SCREEN .................................................................. 13

TEMPERATURE CONTROL ............................................. 14

MEMORY SCREEN ........................................................... 14

CLEAN CYCLE SCREEN ................................................ 14

SETTINGS SCREENS ...................................................... 14

JETS CONTROL SCREEN ............................................... 15

ACE WATER CARE SCREEN (OPTIONAL) .................. 15

MUSIC SYSTEM SCREEN (OPTIONAL) ....................... 15

LIGHTS CONTROL SCREEN ........................................... 16

CONTROL PANEL

SPA CARE AND MAINTENANCE

DRAIN & REFILL INSTRUCTIONS ..................................25

PREVENTION OF FREEZING .........................................25

FILTER SYSTEM................................................................. 26

FILTER CARTRIDGES

REMOVAL & CLEANING ...................................................26

CARE OF THE SPA PILLOWS ......................................... 26

CARE OF THE EXTERIOR ............................................... 27

CARE OF THE SPA COVER ............................................. 27

COVER LIFTER SYSTEM ................................................. 27

ELECTRICAL REQUIREMENTS

INSTALLATION .................................................................... 29

INSTALLATION INSTRUCTIONS

SITE PREPARATION ......................................................... 30

OUTDOOR AND PATIO INSTALLATION ........................ 30

DECK INSTALLATION ....................................................... 30

INDOOR/BASEMENT INSTALLATION ........................... 30

SPA LEVELING PREPARATION ...................................... 30

SPA LEVELING INSTRUCTIONS ....................................31

DELIVERY ACCESS .......................................................... 31

GROUND PREPARATION ................................................32

SERVICE INFORMATION

GENERAL INFORMATION................................................40

GFCI AND HIGH LIMIT THERMOSTAT .......................... 40

NO-FAULT™ HEATER AND INTEGRATED PRESSURE

SWITCH ................................................................................ 40

SILENT FLO™ 5000 CIRCULATION PUMP AND

CIRCULATION PUMP THERMAL CUT-OFF ................. 40

MISCELLANEOUS SERVICE INFORMATION .............40

JET MENU

GRANDEE (MODEL GGE) JET SYSTEM MENU ........ 17

ENVOY (MODEL KKE) JET SYSTEM MENU ............... 18

VANGUARD (MODEL VVE) JET SYSTEM MENU ...... 19

ARIA (MODEL ARE) JET SYSTEM MENU ....................20

SOVEREIGN (MODEL IIE) JET SYSTEM MENU ......... 21

TRIUMPH (MODEL TRHE) JET SYSTEM MENU ........ 22

PRODIGY (MODEL HE) JET SYSTEM MENU .............. 23

JETSETTER (MODEL JJE) JET SYSTEM MENU ....... 24

ACTS INVALIDATING WARRANTY ................................41

DISCLAIMERS ....................................................................41

WATKINS CUSTOMER SERVICE ................................... 41

TROUBLESHOOTING ....................................................... 41

GENERAL TROUBLESHOOTING GUIDE ..................... 42

LOGO LIGHT TROUBLESHOOTING GUIDE ................ 42

SPA WATER TROUBLESHOOTING GUIDE ................. 43

SPA SPECIFICATIONS ...................................................... 44

Safety Information

IMPORTANT SAFETY
INSTRUCTIONS

(READ AND FOLLOW ALL
INSTRUCTIONS)

AVOIDING THE RISK TO CHILDREN

DANGER - RISK OF CHILD DROWNING

Extreme caution must be exercised to prevent unauthorized access
by children. To avoid accidents, ensure that children cannot use a spa
unless they are supervised at all times.

WARNING

To reduce the risk of injury, do not permit children to use this spa unless
they are closely supervised at all times.

• To reduce the risk of injury, lower water temperatures are
recommended for young children. Children are especially sensitive to
hot water.

• The device should not be used by persons (including children) with
reduced physical, sensory or metal capabilities, or lack of experience
and knowledge, unless they receive supervision or training.

DO:

• Make sure you always lock the child resistant locks after using the
spa for your children’s safety. Every HOT SPRING spa is equipped
with a locking cover that meets the ASTM F1346-91 Standard for
Safety Covers.

• Test the water temperature with your hand before allowing children to
enter the spa to be sure that it’s comfortable. Children are especially
sensitive to hot water.

• Remind children that wet surfaces can be very slippery. Make sure
that children are careful when entering or exiting the spa.

DON'T:

• Allow children to climb onto the spa cover.

• Allow children to have unsupervised access to the spa.

AVOIDING THE RISK OF
ELECTROCUTION

DANGER - RISK OF ELECTROCUTION

• Connect only to a grounded source.

• Do not bury the power cord. A buried power cord may result in death,
or serious personal injury due to electrocution if direct burial-type
cable is not used, or if improper digging occurs.

• A ground terminal (pressure wire connector) is provided on the control
box inside the unit to permit connection of a minimum 6 mm
AWG) solid copper bonding conductor between this point and any
metal equipment, metal water pipe, metal enclosures of electrical
equipment, or conduit within 1.5 m (5 feet) of the unit as needed to
comply with local requirements.

² (

No. 10

• Do not operate the main audio/video button controls on any external
media devices such as a CD or DVD player while inside in the spa.
Operation of integrated audio/video equipment through the spa
control panel or wireless remote is permitted and acceptable.

• Do not connect any auxiliary components (for example, cable
additional speakers, headphones, additional audio components) to
the audio system unless approved by Watkins Wellness .

• Do not self service audio component by opening spa door as this may
expose dangerous voltage or other risk of injury. Refer all servicing to
qualified service personnel.

• Do not attach an external antennae to a spa audio system unless
installed by a licensed electrician in accordance with National Electric
Code.

WARNING

• To reduce the risk of electrical shock, replace a damaged cord
immediately. Failure to do so may result in death or serious personal
injury due to electrocution.

• In order to avoid a hazard due to inadvertent resetting of the thermal
cut-out, this appliance must not be supplied through an external
switching device, such as a timer, or connected to a circuit that is
regularly switched on and off by the utility. n order to avoid a hazard
due to inadvertent resetting of the thermal cut-out, this appliance must
not be supplied through an external switching device, such as a timer,
or connected to a circuit that is regularly switched on and off by the
utility.

• Your spa must be supplied by a ground fault circuit interrupter ­residual current device (RCD) - with a tripping rating not exceeding
30 mA in an electrical subpanel. Always test the Ground Fault Circuit
Interrupter (GFCI) before each use of the spa. If the GFCI does not
perform properly, a ground current is flowing indication the possibility
of electric shock. Disconnect power to the spa until the fault has been
identified and corrected.

NOTE: Failure to wait 30 seconds before resetting the GFCI may
cause the spa’s Power Indicator (on the control panel) to blink. If this
occurs, repeat the GFCI test procedure.

• Install the spa so proper drainage is provided for the compartment
containing the electrical components.

DANGER - RISK OF ELECTRICAL SHOCK

• Install at least 1.5 m (5 feet) from all metal surfaces. A spa may
be installed within 1.5 m (5 feet) of a metal surface if each metal
surface is permanently connected by a minimum 6mm² solid copper
conductor attached to the wire ground connector on the terminal box
that is provided.

• Do not permit any external non spa integrated electrical appliances,
such as a light, telephone, radio, or television within (1.5 m) 5 feet
of a spa. Failure to maintain a safe distance may result in death, or
serious personal injury due to electrocution, if the appliance should fall
into the spa.

• Do not permit any electrical appliances, such as a light, telephone,
radio, or television within 1.5 m (5 feet) of a spa. Failure to maintain
a safe distance may result in death, or serious personal injury due to
electrocution, if the appliance should fall into the spa.

Page 1

Safety Information

DO:

• Be sure your spa is connected to the power supply correctly - use a
licensed electrical contractor.

• Disconnect the spa from the power supply before draining the spa or
servicing the electrical components.

• Test the Ground Fault Circuit Interrupter(s) before each use.

• Replace audio components only with identical components (if your
spa is equipped with an audio component).

DON'T:

• Use the spa with the equipment compartment door removed.

• Place electrical appliances within 1.5 m (5 feet) of the spa.

• Use an extension cord to connect the spa to its power source. The
cord may not be properly grounded and the connection is a shock
hazard. An extension cord may cause a voltage drop, which will cause
overheating of the jet pump motor and motor damage.

• Attempt to open the electrical control box. There are no user serviceable
parts inside.

• Leave audio compartment door open (if your spa is equipped with an
audio compartment).

RISKS TO AVOID

DANGER - RISK OF INJURY

• To reduce the risk of injury to persons, DO NOT remove suction
fittings (filter standpipes) located in the filter compartment.

• The suction fittings in the spa are sized to match the specific water
flow created by the pump. Never replace a suction fitting with one
rated less than the flow rate marked on the original suction fitting.

• There is a danger of slipping and falling. Remember that wet surfaces
can be very slippery. Take care when entering or exiting the spa.

• Never operate spa if the suction fittings are broken or missing.

• People with infectious diseases should not use the spa.

• Keep any loose articles of clothing, long hair, or hanging jewelry away
from rotating jets or other moving components.

HEALTH PROBLEMS AFFECTED BY SPA USE

• Pregnant women should consult a physician before using spa.

• Persons suffering from obesity, or with a medical history of heart
disease, low or high blood pressure, circulatory system problems, or
diabetes should consult a physician before using spa.

UNCLEAN WATER

• Keep the water clean and sanitized with correct chemical care. The
recommended levels for your HOT SPRING spa are:

Free Available Chlorine:

1.0-5.0 ppm

Water pH:

7.2-7.8

• Refer to Water Quality and Maintenance section for complete
instructions.

IMPORTANT: Turn on the jet pump for a least ten minutes after adding
ANY spa water chemicals into the filter compartment.

Clean the filter cartridges monthly to remove debris and mineral buildup
which may affect the performance of the hydromassage jets, limit the
flow, or trip the high limit thermostat, which will turn off the entire spa.

Total Alkalinity:

40-120 ppm

Calcium Hardness:

Standard 50-150 ppm

ACE System 25-75 ppm

AVOIDING THE RISK OF HYPERTHERMIA

Prolonged immersion in hot water can result in HYPERTHERMIA, a
dangerous condition which occurs when the internal temperature of
the body reaches a level above normal 37°C (98.6°F). The symptoms
of hyperthermia include unawareness of impending hazard, failure to
perceive heat, failure to recognize the need to exit the spa, physical
inability to exit the spa, fetal damage in pregnant women, and
unconsciousness resulting in a danger of drowning.

INCREASED SIDE EFFECTS OF MEDICATION

• The use of drugs, alcohol may cause unconsciousness with the
possibility of drowning.

• Persons using medications should consult a physician before using
a spa; some medication may cause a user to become drowsy,
while other medication may affect heart rate, blood pressure, and
circulation.

• Persons taking medications which induce drowsiness, such as
tranquilizers, antihistamines, or anticoagulants should not use the
spa.

Safety Information

WARNING

The use of alcohol, drugs, or medication can greatly increase the risk of
fatal hyperthermia in hot tubs and spas.

TO REDUCE THE RISK OF INJURY

• The water in the spa should never exceed 40°C (104°F). Water
temperatures between 38°C and 40°C (100°F and 104°F) are
considered safe for a healthy adult. Lower water temperatures are
recommended for extended use (exceeding ten minutes) and for
young children. Extended use can cause hyperthermia.

• Pregnant or possibly pregnant women should limit spa water
temperatures to 38°C (100°F). Failure to do so may result in
permanent injury to your baby.

Page 2

• Do not use spa immediately following strenuous exercise.

AVOIDING THE RISK OF SKIN BURNS

• To reduce the risk of injury, before entering a spa the user should
measure the water temperature with an accurate thermometer.

• Test the water with your hand before entering the spa to be sure it’s
comfortable.

SAFETY SIGN

Each HOT SPRING spa is shipped with a SAFETY SIGN in the owner’s
package. The sign, which is required as a condition of Product Listing,
should be permanently installed where it is visible to the users of the
spa. To obtain additional SAFETY SIGNS, contact your HOT SPRING
dealer and request Part #70798.

DON'T

• Leave the HOT SPRING spa exposed to the sun without water or the
cover in place. Exposure to direct sunlight can cause solar distress of
the shell material.

• Roll or slide the spa on its side. This will damage the siding.

• Lift or drag the vinyl cover by using the cover lock straps; always lift or
carry the cover by using the handles.

• Attempt to open the electrical control box. There are no user
serviceable parts inside. Opening of the control box by the spa owner
will void the warranty. If you have an operational problem, carefully go
through the steps outlined in the Troubleshooting section. If you are
not able to resolve the problem, contact your authorized HOT SPRING
dealer. Many problems can easily be diagnosed over the telephone by
an Authorized Service Technician.

SPA SHELL

Your HOT SPRING spa has an acrylic shell. Stains and dirt generally will not adhere
to your spa’s surface. A soft rag should easily remove most dirt. Most household
chemicals are harmful to your spa’s shell (see below for detailed information on cleaning
agents). Always rinse off any spa shell cleaning agent with fresh water.

IMPORTANT
SPA INSTRUCTIONS

The following contains important spa information, and we strongly
encourage you to read and apply them.

DO:

• Use and lock the vinyl cover when the spa is not in use, whether it is
empty or full.

• Follow the Spa Care and Maintenance recommendations stated in this
manual.

• Use only approved accessories and recommended spa chemicals and
cleaners.

• Provide adequate drainage to deal with overflow water.

SAVE THESE INSTRUCTIONS

IMPORTANT:

1. The following products are the ONLY approved cleaning agents for your HOT
SPRING spa shell: plain water, HOT SPRING FRESHWATER ® Spa Shine,
Soft Scrub®. The use of alcohol or any other household cleaner other than those
listed to clean the spa shell surface is NOT recommended. DO NOT use any
cleaning products containing abrasives or solvents since they may damage the shell
surface, specifically: Simple Green
CHEMICALS! Damage to the shell by use of harsh chemicals is not covered under
the warranty. Always rinse off any spa shell cleaning agent with fresh water.

2. Iron and copper in the water can stain the spa shell if allowed to go unchecked. Ask
your HOT SPRING dealer about a Stain and Scale Inhibitor to use if your spa has
a high concentration of dissolved minerals. (Watkins Wellness recommends
FRESHWATER Stain & Scale Defense.)

3. Keep all cleaners out of the reach of children and use care when applying.

®

, Windex® or Spa Mitt. NEVER USE HARSH

Page 3

Page 3

Safety Information

Getting Started

SPA FEATURES

1) Contol Panel. The control panel features a full
color LCD touchscreen to operate all spa functions
and features inside or outside of the spa.

2 ) The SmartJet ™ system lets you divert water
to different combinations of jets simply by turning
the lever.

3) The Comfort Control™ lever lets you dial in the
ideal amount of air for both the Precision™ and
Moto-Massage™ DX Jets.

4) The Water Feature lever adjusts the amount
of water that flows from the either one of the two
available water features.

5) The Hydromassage jet with directional nozzle
provides maximum performance.

6) The Hydromassage jet with dual port rotary
nozzle provides a V-shaped, pulsating massage.

3

10

9

6

5

17

8

16

12

2

1

14

11

4

7

13

7) The SoothingStream™ Jet has twelve nozzles
that provides treatment to your shoulders and
upper back.

8) The FootStream™ jet provides a maximum­strength massage with an invigorating, directional
whirlpool jet.

9) The HydroStream™ jet has a strong flow of
water and air which quickly soothes away tension.

10) The PRECISION directional or rotary jet
delivers a therapeutic massage.

11) The MOTO-MASSAGE DX is a moving jet. It
has two warm streams of water sweeping up and
down the entire length of your back.

™

13) The BellaFontana

water feature creates three

arcs of dancing water.

14) Pillow - Most spas come with one or more pillows.

15) Spa Filter provides 100% No-Bypass filtration, all
water passes through the filter before it re-enters the
spa (not illustrated).

16) This is the Heater Return and Spa Drain. Ozone
bubbles from the ozone system can also be seen
coming from the drain.

17) Speakers are included when a sound system is
ordered.

12) The Luminescense
Lighting system, you can individually control
each zone- underwater, bartop, pillows and water
features. The light shown is used underwater.

Getting Started

™

Four-Zone Multi-Color

Page 4

18) The HOT SPRING logo on the front of the
spa illuminates blue, green, yellow and red colors.
These colors indicate the power, ready, and status
of different spa functions without having to open the
cover to look at the control panel.

Page 4

MOTO-MASSAGE DX JET

The MOTO-MASSAGE DX jet automatically travels up and down in a
sweeping motion, simulating the natural stroking effects of a manual
massage. The intensity of the MOTO-MASSAGE DX jet may be adjusted
by turning the COMFORT CONTROL lever.

The MOTO-MASSAGE DX jet has been factory adjusted to provide
maximum hydromassage, and to achieve full vertical travel with its
COMFORT CONTROL lever in the full air volume position. Should
the MOTO-MASSAGE DX jet not achieve full vertical travel and the
problem is not a closed air control valve or clogged filter cartridge, then
your HOT SPRING Service Center should be contacted.

IMPORTANT: A slow or non-moving MOTO-MASSAGE DX jet may
indicate that the filter cartridge pores are obstructed with dirt, body oils,
or calcification. Follow the filter cartridge cleaning procedures in the
Spa Care and Maintenance section of this manual.

HYDROMASSAGE JETS

The Hydromassage jets have two different nozzle options: directional
and dual port rotary. The directional nozzle allows you to aim the water
in the direction that feels best. The dual port rotary nozzle divides the
water flow into two streams, and then spins.
Turn the faceplate to increase and decrease the jet pressure.

ACCESSORY NOTE: Your HOT SPRING dealer stocks hydromassage
jet kits which can easily be installed in your spa to modify your jets from
directional to dual port rotary.

SOOTHINGSTREAM JET

The SOOTHINGSTREAM jet is another unique feature of HOT
SPRING spas. Its seven outlets are designed to massage the muscles
in the upper back and shoulders, gently and thoroughly. Turn the
faceplate clockwise to increase the jet pressure and counterclockwise
to decrease the jet pressure. Turn the faceplate to increase and
decrease the jet pressure.

PRECISION DIRECTIONAL OR ROTARY JETS

PRECISION jets are located above MOTO-MASSAGE DX jets and in

groups of various sizes. They are designed to perform a soft, soothing
massage on your back and shoulders. Adjust the pressure of the
PRECISION jets using the COMFORT CONTROL lever (located closest
to the PRECISION jets).

Refer to the drawings on the following pages to familiarize yourself
with the SMARTJET system menus for your spa. Please note that the
SMARTJET lever side of the spa is always considered the front when
referring to the locations of the different types of jets and jet systems.

The clock positions are correct when facing the spa, standing at
the SMARTJET lever.

FOOTSTREAM JET

The FOOTSTREAM jet is a large orifice hydromassage jet designed to
put maximum massaging action on a specific area of the body. It is located
in the lower part of the spa to afford optimal access for the massaging
of feet, legs, hips, and lower back. The intensity of the FOOTSTREAM
jets can be altered (except the ones found in the FootWell™ system)
using the COMFORT CONTROL lever. FOOTSTREAM jets located in
the FOOTWELL are not adjustable. Turn the faceplate to increase and
decrease the jet pressure.

WATER FEATURE

GRANDEE, ENVOY, VANGUARD, ARIA & SOVEREIGN spas are
equipped with a BELLAFONTANA water feature. This water feature can
be turned on or off when the two-speed pump is on low speed (tranquil
mode) or high speed. To function correctly, the water feature on/off lever
must be placed in the full on position only.

If the lever is not in the full on position when the pump is on high
speed, it is likely that the water feature will project water substantially
farther out into the spa as the on/off lever is opened. This is not proper
operation. If this occurs, the pump should be turned off, the water
feature lever rotated to the full on position and the pump turned on again.

CAUTION: Partial blockage of water flow at entrance of water feature
will cause the water to flow farther into or over the spa.

HOT SPRING LOGO LIGHT

The HOT SPRING logo on the front of the spa illuminates several
colors. These colors indicate the power, water temp ready and status of
the spa without having to open the cover to look at the control panel.

Status indicator - all spa

functions are working

properly when green

See Logo Light Trouble
shooting guide for more

color information

Ready Indicator: The GREEN indicator will light when the spa water
temperature is within 1°C (2°F) of the set temperature, and will turn
off when the temperature is outside of that range. If you increase or
decrease the temperature setting of the spa, the ready indicator will
turn off until the water temperature reaches the acceptable range
for the new temperature setting. A flashing RED indicator means a
problem may exists with the temperature sensor (see Logo Light
Troubleshooting section for more information).

Power Indicator: The BLUE indicator is ‘on’ when the spa is properly
supplied with power. It also provides a diagnostic function–a flashing
RED indicator indicates that the heater high limit has tripped, meaning
that either the spa water is above its acceptable temperature range, or
a malfunction has occurred within the spa (such as low circulation due
to clogged filters). An ‘off’ BLUE indicator means that there is a problem
with the spa control box or the power supplied to the spa (see Logo Light
Troubleshooting section for more information).

Status Indicator: A GREEN indicator is on when spa functions are
working normally. A YELLOW indicator is on when a spa function
requires attention. A RED indicator is on and flashing when there is an
issue with the spa functions and needs immediate attention (see Logo
Light Troubleshooting section for more information).

Ready indicator - water is ready, within
1°C of set temperature when green

Power indicator - Power to spa is on when blue

QUICK START-UP INSTRUCTIONS

BEFORE YOU FILL YOUR SPA

Make sure your spa has been properly installed per all local codes, this
includes the location of the spa, the foundation of the spa as well as the
electrical installation of the spa. Please see the Installation Instructions
section of this manual.

HYDROSTREAM JET

The Hydrostream jet is a mid-size hydromassage jet that delivers a great
massage to the feet, back and shoulder areas. Turn the faceplate to
increase and decrease the jet pressure.

Page 5

Getting Started

DO:

• Know which water treatment system you will be using and make sure
you have necessary chemicals available. Read all of the instructions
that come with the system.

• Have FreshWater

• Have pH/Alkalinity Up & Down available.

• Know the "Hardness" of your water, contact your dealer to help you
with this information. See Water Quality and Maintenance for more
information.
IMPORTANT: Watkins Wellness does not recommend that the
spa be filled with “softened” water, as this may damage the spa’s
equipment.

• Purchase the Clean Screen
contaminants from the tap water. This is recommended, not required.

™

5-way Test Strips Available.

™

pre-filter to remove unwanted

DON'T:

• Power up the spa until it has been filled with water! Power to the
spa automatically activates critical components within the spa, such
as controls, heater, circulation pump, and other systems. If power
is supplied to these components prior to the spa being filled, the
components will be damaged, and this may result in a non-warranty
component failure.

DON'T:

• Fill the spa with hot water or cold water with cold water temperature
below 10º C (50º F)! Tripping of the high-limit thermostat may result
causing your spa to stop functioning.

DON'T:

• Use your spa after filling until all of the steps listed below START-UP
are completed!

• Add chlorine if treating your spa with polyhexamethylene biguanide
(Biguanide, PHMB, eg. BaquaSpa

®

) sanitizer.

START-UP

Your HOT SPRING spa has been thoroughly tested during the
manufacturing process to ensure reliability and long-term customer
satisfaction. A small amount of water may have remained in the
plumbing after testing and, as a result, may have spotted the spa shell
or the spa siding prior to delivery. Before filling the spa, wipe the spa
shell clean with a soft rag.

The following instructions must be read and followed exactly to ensure
a successful start-up or refill.

1. CLOSE ALL DRAINS AND FILL THE SPA with water through

the filter compartment. Your HOT SPRING spa water level should be
maintained approximately 4 cm above the top of the highest jet.

2. AFTER THE SPA HAS BEEN FILLED with water and the

equipment compartment door is secured, power must be applied to
the spa.

3. TO CHECK THE OPERATION OF THE JET SYSTEM and to

purge any remaining air from the heating system:

• Push the JETS icon on the Home Screen.

• Push the double jet icons to run the jet pumps on high speed for
one minute.

Page 6

• Press the OFF icon (far right) once the jet system is full operational
(as indicated by strong, non-surging jets), priming of the
complete, to shut the jets off.

Weak or surging jets are an indication of a low water level condition or
clogged filter cartridges.

IMPORTANT: Be sure the COMFORT CONTROL Levers (see
illustration in Spa Features section) are open by turning each one
clockwise and checking to see that the SMARTJET lever is pointing
in the position.

spa is

4. USING A TEST STRIP AND APPLICABLE CHEMICALS,

adjust Total Alkalinity (TA) to 80 ppm, Calcium Hardness (CH)
to 100 ppm (if using ACE system 50 ppm), then spa water pH to
between 7.4 and 7.8. These procedures are listed in the “Water
Quality and Maintenance” section.
IMPORTANT: Always add spa water chemicals directly into the
filter compartment with the jet pump on high speed for at least
ten minutes. Adjusting the Total Alkalinity (TA) as the first step is
important, as out-of-balance TA will affect your ability to adjust the
pH correctly and will prevent the sanitizer from operating effectively.

5. SUPERCHLORINATE THE SPA WATER by adding 1½

teaspoons of chlorine (sodium dichlor) per 950 liters (250 gallons)
of spa water. Press (Clean Cycle icon on home screen)
followed by pressing START to circulate the spa water for a ten­minute period.

6. DURING THE SUPER-CHLORINATION PERIOD, rotate the

SMARTJET lever(s) through both operating positions, letting the
spa water circulate (with jets on) for equal periods of time. The HOT
SPRING spa's SMARTJET levers are designed to operate in the 3

o’clock and 9 o’clock positions.

7. SET THE TEMPERATURE CONTROL, the spa

pre-programmed to reach 38° C (100°F
within 18 to 24 hours. You may raise the water temperature by:

GRANDEE & ENVOY Models:

• Press the temperature window in the Home Screen to display
the Set Temperature Screen.

• Press or to change the water set temperature.

Place the vinyl cover on the spa and allow the water temperature
to stabilize. Make sure you secure the cover in place using the
cover locks. Periodically check the spa water temperature. When
the water temperature climbs above 32°C (90°F), proceed to the
next step.
To prevent tampering, you can lock your desired temperature
setting. Refer to the Main Control Panel section for details.

), and will normally do so

is

8. ROTATE THE SMARTJET SYSTEM LEVER(S) TO THE
PRIMARY POSITION

cycle as described in step 5 to
minutes to circulate the spa water. After the clean cycle is complete,
test the spa water for Free Available Chlorine (FAC) residual. If the
residual is between 3 and 5 ppm on the test strips (found in the test
kit) go on to the next step. If the residual is less than 3 ppm,
superchlorinate the spa water by adding 1½ teaspoons of chlorine
(sodium dichlor) per
the clean cycle again to circulate the spa water for another ten­minute period.

950 liters (

(3 O’CLOCK)

turn on the CLEAN cycle for ten

250 gallons) of spa water. Activate

Activate the clean

Getting Started

Page 6

9. ROTATE THE SMARTJET SYSTEM LEVER(S) TO 2ND
POSITION

described in step 5 to
the spa water
residual. If the residual is between 3 and 5 ppm on the test strips
(between 1-5 ppm if using the ACE system) go on to the next step.
If the residual is less than 3 ppm, superchlorinate the spa water by
adding 1½ teaspoons of chlorine (sodium dichlor) per 950 liters
(

250 gallons)
the spa water for another ten-minute period.
until both SMARTJET lever(s) operating positions have been
tested.

(9 O’CLOCK)

turn on the cycle for ten minutes to circulate

. Test the spa water for Free Available Chlorine (FAC)

of spa water.

Activate the clean cycle as

Activate the clean cycle again to circulate

Repeat this procedure

10. RECHECK the Total Alkalinity (TA) at 80 ppm, Calcium Hardness

(CH) at 100 ppm (if using ACE system 50 ppm), then spa water pH
at between 7.2 and . using a FRESHWATER 5-way test strip.

IMPORTANT: Make sure you adjust your Total Alkalinity first, as

an out-of-balance condition will affect your ability to adjust the pH
correctly, and will prevent the sanitizer from operating effectively.

The spa is ready for use when the spa water has circulated
through each SMARTJET lever operating position and the
chlorine level remains between 3 ppm and 5 ppm.

11. TEST WATER WEEKLY OR BEFORE EACH TIME
THE SPA IS USED

Getting Started

EQUIPMENT COMPARTMENT

The illustration below is to be used as a reference
only (your spa may look different). The equipment
compartment is located behind the front panel of the spa
below the control panel.

1

3

6

8

5

4

1

2

7

Page 7

EQUIPMENT COMPARTMENT

1. Wavemaster™ jet pump

2. NO-FAULT heater

3. SILENT FLO 5000 circulation pump

4. IQ 2020

* This drain may be reversed with other drain depending on your spa, the Main drain will always have a shut-off valve attached.

™

control box

Page 7

5. Ozone injector

6. *Main drain (with shut-off valve)

7. *Secondary drain

8. Bonding terminal

Getting Started

Water Quality and Maintenance

Always observe the following guidelines:

• Allow only a responsible person to handle spa chemicals. Keep them

BASIC INFORMATION

It’s important to have clean water. Water maintenance is one of the
least understood, yet most important, areas of spa ownership. Your
dealer can guide you through the process of achieving and maintaining
perfect water in your spa, given your local conditions.

IMPORTANT: Water Terminology can be found at the end of this section

• Always read & refer to the owner's manual for complete

information.

• Test your water with a test strip once a week, or each time the spa is
used.

• Add chemicals in frequent small amounts to prevent overdosing the spa.

• Use the spa only when the chlorine level is between 1-5 ppm or

manually add chlorine as needed.

• When using ACE System, read & refer to the ACE owner's manual.

• It is the spa owner's responsibility to prevent over or under

chlorination.

IMPORTANT: Remember to change your water every three to four
months. Spas with the ACE Salt water Sanitizing System may not need
to drain as frequently - up to twelve months. Refer to the ACE Owner's
Manual for more detailed instructions.

Check with your HOT SPRING dealer to determine if water in your
region has unique qualities - such as high metal or mineral content ­that should be addressed.

Your program will depend on your water’s mineral content, how often
you use your spa, and how many people use it.

WATER QUALITY CHART

PARAMETER TARGET MIN - "OK" RANGE - MAX

pH 7.4 7.2 7.8

ALKALINITY 80 ppm 40 ppm 120 ppm

HARDNESS 100 ppm 50 ppm 150 ppm

HARDNESS (ACE SYSTEM) 50 ppm 25 ppm 100 ppm

CHLORINE 3 ppm 1 ppm 5 ppm

Maintaining the water quality and the cleanliness of the filters in your
spa is your responsibility. Keeping the spa water balanced prolongs the
life of the spa components and will make the water more comfortable.
Your dealer can guide you through the process of achieving and
maintaining perfect water in your spa, given your local conditions. Your
program will depend on your water’s mineral content, how often you
use your spa, and how many people use it. Watkins Wellness has
developed several water care systems and products to simplify water
care which are available from authorized HOT SPRING dealers.

ACE Salt Water Sanitizing System

HOT SPRING FreshWater

EverFresh

™

System

™

products

Vanishing Act

FRESHWATER 5-way Salt Test Strips

CLEAN SCREEN Prefilter

™

Calcium Remover

.

• Accurately measure the exact quantities specified, never more. Do not

• Handle all containers with care. Store in a cool, dry, well ventilated place.

• Always keep chemical containers closed when not in use. Replace

• Don't inhale fumes, or allow chemicals to come in contact with your

• Follow the emergency advice on the product label in case of

• Don't let chemicals get on surrounding surfaces or landscaping. Don't

• Never smoke around chemicals. Some fumes can be highly

• Don't store any chemicals in the spa equipment compartment.

HOW TO ADD CHEMICALS
TO THE WATER

IMPORTANT: All spa water chemicals, including granulated dichlor,
MPS, granulated pH increaser or decreaser, granulated total alkalinity
increaser, liquid stain and scale inhibitor, and liquid defoamer must
always be added directly into the filter compartment while the jet pump
is running in its high speed mode, and it must run for a minimum of ten
minutes.

To Administer Spa Water Chemicals:

1. Fold back the cover. Carefully remove and set aside the filter

2. On your Control Panel:

• Press on Home Screen to display Clean Cycle.

• Press Start to begin the Clean Cycle.

3. Carefully measure the recommended amount of chemical and slowly

4. Replace the filter compartment cover. After ten minutes, the jet pump

IMPORTANT: After administering a super chlorination treatment or
non-chlorine shock to your spa, leave the cover open for a minimum
of 20 minutes to allow the oxidizer gas to vent. A high concentration of
trapped oxidizer gas which may exist as a result of the shock treatment
(not daily sanitization) may eventually cause discoloration or vinyl
degradation to the bottom of the cover. This type of damage is considered
chemical abuse and is not covered under the terms of the limited warranty.

out of the reach of children.

overdose your spa.

caps on their proper containers.

eyes, nose, or mouth. Wash your hands immediately after use.

accidental contact, or if the chemical is swallowed. Call a doctor or the
local Poison Control Center. If a doctor is needed, take the product
container along with you so that the substance can be identified.

use a vacuum cleaner to clean up chemical spills.

flammable.

compartment cover.

pour it into the filter compartment. Use care not to splash chemicals
on your hands, in your eyes, on the spa shell surface, or on the spa
cabinet.

will automatically shut off to complete the procedure. Close and secure
the cover.

DANGER: Risk of Drowning: Never leave an open spa unattended!

CHEMICAL SAFETY

When using chemicals, read the labels carefully and follow directions
precisely. Though chemicals protect you and your spa when used
correctly, they can be hazardous in concentrated form.

Water Quality and Maintenance

FUNDAMENTALS OF

Page 8

WATER MAINTENANCE

• Testing: Test the water weekly or each time the spa is used with
convenient FRESHWATER 5-way test strips or more accurate liquid/
tablet reagent test kit per instructions. Critical parameters: sanitizer
level, pH, Calcium Hardness (CH), and Total Alkalinity (TA). Store test
equipment in a dark, cool, dry place to maintain potency.

• Water Filtration: The 100% no by-pass 24 hour filtration used in
HOT SPRING spas provides the best approach to keeping water

clean by constantly circulating sanitizer and removing waste from the
spa. Regularly inspect and clean filters for peak performance.

• Chemical Balance/pH Control: It is important to adjust the primary
water parameters (Total Alkalinity, Calcium hardness, pH) into
the recommended ranges so that they are stabilized or balanced.
Balance the water chemistry every time you fill the spa with new
water and then during the
life of that body of water.
Keeping the water in
balance prevents damage
by holding the pH in a
safe range and preventing
calcium scale formation
on spa equipment. A low
pH can damage metal
components whereas a
high pH can cause high
levels of calcium to form
scale. Your dealer should
provide a detailed water
chemistry orientation soon after your new spa is filled for the very first
time.

• The following three water components must be kept in balance to avoid
damage to the spa. Do balance these components in the order they
are listed here as each will help you balance the next using a minimum
amount of chemicals.

1. Calcium Hardness (CH) – CH is the measure of the amount

of dissolved calcium in the water. Low levels can make the
water corrosive and high levels cause scale formation of spa
components. The recommended CH reading is between
50 - 150 ppm. A hardness of 50 ppm is recommended with
the ACE System. If the CH level is too high, lower it with the
VANISHING ACT calcium remover per instructions. Once in
balance, the CH reading normally remains stable until new water
is added. Great care must be taken when filling the spa from a
water softener to ensure that the calcium remains in balance and
avoid damage to the spa.

2. Total Alkalinity (TA) - TA is a measure of the water’s ability to

resist changes of pH or buffer capacity. A low TA allows the pH
to fluctuate easily. The recommended TA reading is between 40

- 120 ppm. To raise the TA, use HOT SPRING FRESHWATER
pH/Alkalinity Up (sodium hydrogen carbonate). To lower the TA,
use HOT SPRING FRESHWATER pH/Alkalinity Down (sodium
bisulfate). Once the TA is balanced, it normally remains stable
until the next drain/refill. We recommend you check the TA
reading once per month. Raising/lowering the TA may cause the
pH readings to fluctuate widely. Ignore the pH readings on the
test strip while you are balancing the TA.

3. pH - The pH is the measure of the acidity and alkalinity.

Maintaining the proper pH level will optimize the effectiveness
of the sanitizer, preventing damage to the spa and physical
discomfort for spa users. A low pH dissipates sanitizer, causes
corrosion, and irritates spa users. A high pH level will neutralize

ALKALINE SPA

WATER

(SCALING

ZONE)

COMFORT

ZONE

ACIDIC SPA

WATER

(CORROSIVE

ZONE)

ADD pH

DECREASER

TO LOWER

pH

IDEAL

ADD pH

INCREASER

TO RAISE

pH

Page 9

sanitizer, promote scaling and cloud water. The recommended
pH reading is between 7.2 - 7.8. To lower the pH level, use HOT
SPRING FRESHWATER pH/Alkalinity Down (sodium bisulfate).
To raise the pH level, use FRESHWATER pH/Alkalinity Up
(sodium carbonate).

• Water Conditioners: Spa fill water varies from location to location
and user to user, therefore it is important to consult with your dealer for
an appropriate program.

a. VANISHING ACT – High levels of calcium and some minerals

can be removed from the water with the single use VANISHING
ACT. High calcium levels can cause scale formation on the spa
equipment and shell.

b. CLEAN SCREEN pre-filter –The CLEAN SCREEN pre-flter

should be used at every fill and top-off to remove contaminants
from the fill water, especially iron, copper, and manganese. Many
water sources including well water contain high concentrations of
minerals that can cause staining of the shell and plastics.

c. Stain and Scale control – For water high in calcium and minerals,

it may be necessary to use an anti-scalant like Stain and Scale
control. As water evaporates from your spa and new water is
added, the amount of dissolved minerals like calcium, copper, iron,
and manganese will increase. (Minimize evaporation by keeping
the cover on the spa whenever possible.) High iron or copper
content in the water may produce green or brown stains on the
spa.

d. Foam Inhibitors - Soap is introduced into the spa water from

users’ bodies and swimming apparel and can cause the spa
water to foam when the jets are used. Low levels of calcium
hardness (soft water) can increase foaming. Although ozone and
ACE can oxidize soap residual, it may become necessary to add
Foam Inhibitors to suppress the foam. Excessive soap in the
water may require a water change to resolve.

• Oxidizers: Ozone and Monopersulfate (MPS) are oxidizers used to
prevent the buildup of contaminants, maximize sanitizer efficiency,
minimize combined chlorine, and improve water clarity. They are
to be used in conjunction with EPA registered sanitizers. The
FRESHWATER III high output ozone system uses Corona Discharge
technology to produce a high concentration of ozone which is injected
into the spa water 24 hours per day. HOT SPRING FRESHWATER
Chlorine-Free Oxidizer, Monopersulfate (MPS) is a granular oxidizing
chemical.

• Sanitizers: Maintaining the recommended residual level of an EPA
registered sanitizer at all times will decrease the occurrence of unsafe
bacteria and viruses in your spa water. The recommended Free
Available Chlorine (FAC), the amount of available chlorine sanitizer,
is 3.0-5.0 ppm. A low FAC can allow bacteria and viruses to grow
rapidly in the warm water, and a high FAC can cause discomfort
to the user’s eyes, lungs, and skin. Each sanitizer carries its own
instructions regarding how much to use and when to add it to the spa
water. Consult your dealer for their recommendations and instructions
on proper sanitizing of the spa.

a. ACE Salt Water Sanitizing System

b. EVERFRESH Water Care System FRESHWATER Concentrated

Chlorinating Granules

c. Sodium Dichloro-s-Triazinetrione (sodium dichlor or chlorine)

d. Brominating Concentrate (one step granular bromine).

e. BaquaSpa® (please consult your BAQUASPA manual for

instructions on the use of this product).

IMPORTANT: DO NOT use tri-chlor chlorine, bromo-chloro-dimethyl-

Page 9

Water Quality and Maintenance

hydantoin (BCDMH), or any type of compressed bromine or chlorine,
acid or any type of sanitizer which is not recommended by Watkins
Wellness.

THE HOT SPRING SPA WATER
MAINTENANCE PROGRAM

FILLING THE SPA WITH WATER

Use the CLEAN SCREEN pre-filter to remove unwanted contaminants
such as rust, dirt, detergents, and algae from the fill water. Dissolved
metals, copper, iron, and manganese are also removed. Instructions
are included with the CLEAN SCREEN pre-filter. Always fill the spa
through the filter compartment. Do not fill your spa using water from a
swimming pool as pool
spa and can damage your spa.

ADDING CHEMICALS TO THE WATER

All spa water chemicals, including granulated dichlor, MPS, granulated
pH increaser or decreaser, granulated total alkalinity increaser, liquid
stain and scale inhibitor, and liquid defoamer must always be added
directly into the filter compartment while the jet pump is running in its
high speed mode, and it must run for a minimum of ten minutes with the
cover off. Use the Clean button/feature to ensure that the chemicals
are properly mixed when adding.

BUILDING A SANITIZER ROUTINE

During the first month of ownership, measure the sanitizer residual
daily in order to establish a baseline of sanitizer needed vs. spa usage.
Sanitizer needed is the amount of FAC needed to accommodate the
number of users and their combined usage time. For example, two
spa users for twenty minutes every day creates regular demand on the
sanitizer that is used to determine how much sanitizer to add in order to
maintain the proper residual. If the usage pattern increases dramatically
with invited guests, the amount and frequency of sanitizer required
increases dramatically.

PERFORMING SUPER CHLORINATION/
NON-CHLORINE SHOCK TREATMENT

A weekly or monthly super chlorination (1.5 tsp dichlor/950 liters) or
shock (4tbs mps/950 liters) may be required of your chosen sanitation
program. Increasing chlorine to 5 ppm for 24-48 hours removes
excess waste and chloramines from the water. Sodium dichlor is 6x
stronger than MPS and may be a more appropriate for those users that
experience heavy bather load conditions. Operate all jets and leave
the cover open for a minimum of 20 minutes to allow the oxidizer gas
to vent to prevent damage and discoloration to the cover and pillows
after administering a super chlorination or shock to your spa. This type
of damage is considered chemical abuse and is not covered under the
terms of the limited warranty.

IMPORTANT

your spa.

there are children present!

: Always allow the FAC to fall below 5 ppm before using

DANGER: Never leave an open spa unattended, especially if

ACE SALT WATER SANITIZING SYSTEM

(OPTIONAL)

The ACE Salt Water Sanitizing System converts water and sodium
chloride salt into chlorine sanitizer. The ACE is compatible with

chemicals are very different from those used in a

Page 10

chlorine based systems and chemicals. Although the system is
reduced maintenance, it is not automatic. It is important that the user
regularly tests and balances the water. A calcium hardness of 50 ppm
is recommended to extend the life of the hardware. Consult the manual
for additional instructions.

EVERFRESH WATER CARE SYSTEM

(OPTIONAL)

The EVERFRESH water care system is comprised of the following
products:

• CLEAN SCREEN Pre-filter

• HOT SPRING FRESHWATER Concentrated Chlorinating Granules,

Sodium Dichlor

• HOT SPRING FRESHWATER Chlorine-Free Oxidizer, Monopersulfate
(MPS)

• FRESHWATER III high output ozone system

• FreshWater

The EVERFRESH system introduces silver ions into the spa water via
erosion of silver infused beads which inhibits bacteria growth. When
combined with MPS, or chlorine, waste is oxidized and removed from
the water. It is important to follow the recommended application and
maintenance programs outlined for each product’s use. If the spa is
being used over an extended period of time, such as a whole afternoon
or evening, additional sanitizer will be needed.

Required: Weekly Super Chlorinate/Shock the spa to reactivate the
silver ion cartridge, allow the release of silver ions, and quickly destroy
any remaining contaminants. Without this weekly shock treatment, the
silver ion cartridge may stop releasing silver ions into the water.

IMPORTANT: Use only Dichlor sanitizer. Silver is not compatible with
bromine and biguanides. Don't use a water clarifier. Clarifiers will cause
the spa water to become cloudy.

™

Silver Ion purifier

Ag+

MANUAL CHLORINE (SODIUM DICHLOR)

Watkins Wellness recommends the use of HOT SPRING
FRESHWATER

for sanitizing the water. Sodium dichlor is preferred because it is totally
soluble, dissolves quickly, and is nearly pH neutral. The recommended
FAC, the amount of available chlorine sanitize the spa, 3.0-5.0 ppm.

If the FAC is too low: Increase the FAC by adding granulated sodium
dichlor.

If the FAC is too high: Allow time to pass and the FAC level will
naturally drop over time.

If the spa smells of chlorine: Super chlorinate or shock the spa.
FAC chlorine does not have an odor whereas combined spent chlorine
(chloramines) has a strong chlorine odor that can be eliminated by
shocking the water.

IMPORTANT: There are several forms of stabilized chlorine available
for use in spas and swimming pools. It is extremely important to choose
one specifically designed for spas. Use of an incorrect product such
as tri-chlor which has a very low pH (2.6) and dissolves too quickly in
hot water, results in extremely high levels of chlorine that WILL cause
damage to your spa. Use of a liquid or compressed bromine/chlorine
or unapproved sanitizer WILL damage your spa and is specifically not
covered under the terms of the limited warranty.

Concentrated Chlorinating Granules (sodium dichlor)

Water Quality and Maintenance

Page 10

OZONE MAINTENANCE

Reduced or no ozone bubbles coming from heater return (clogged
ozone injector) or no ozone, clean the injector:

1. Place 0.5 liter of white vinegar into a cup or bucket.

2. Carefully loosen the long tubing attached to the bottom of the
ozonator, located in the equipment compartment.

DANGER: Place the end of the tubing into the vinegar, making

certain that the end of the tubing sits at the bottom of the container.

3. Run the spa until all 0.5 liter of the vinegar is gone. This should allow
an ample flow of vinegar to be run through the injector and clear the
blockage.

4. Reinstall the tubing to the bottom of the ozonator.

Water chemistry damage is not covered by the warranty. The chemical
levels and water quality in the spa are under your direct control.
With proper basic care, the spa will provide many years of hot water
relaxation. If you are unsure about any chemical or its usage in the spa,
contact your Authorized Dealer, or Watkins Wellness.

DO:

• Add all chemicals slowly into the filter compartment with the jet pump
operating for ten minutes.

• Use special care if using baking soda to clean either the interior or
exterior plastic surfaces.

IMPORTANT: Watkins Wellness DOES NOT recommend the
use of any floating chemical dispenser. Damage to the spa shell or
components caused by a floating chemical dispenser is specifically not
covered under the terms of the limited warranty. Floating dispensers
can become trapped in one area and cause an over-sanitization or
release large chunks of sanitizer that very quickly chemically burns the
shell and cover.

DON'T:

• Use compressed sanitizers.

• Use a floater type sanitization system as a low or no maintenance
solution to your spa maintenance program.

• Use a sanitizer which is not designed for spas.

• Use swimming pool (muriatic) acid to lower pH.

• Use household bleach (liquid sodium hypochlorite).

• Broadcast or sprinkle the chemicals onto the water surface. This
method may cause chemically-induced spa surface blistering
(chemical abuse).

VACATION WATER CARE
INSTRUCTIONS

If you plan to be away from home, follow these instructions to ensure
that the water quality of your spa is maintained:

SHORT TIME PERIODS (3-5 DAYS)

1. Adjust the pH by following the instructions outlined in the Water Quality
and Maintenance section.

2. Sanitize the water by following the shock procedures also listed in the
Water Quality and Maintenance section.

3. Lock your cover in place using the coverlocks.

4. Upon your return, sanitize the water by following the shock
procedures, and balance the pH.

5. If ACE is installed, please refer to Tips section, vacation or limited use
in the ACE Owner's Manual.

Page 11

LONG TIME PERIODS (5-14 DAYS)

Prior to leaving:

1. At least one day before you leave, set the temperature to its lowest
level. This setting should represent an approximate water temperature
of 26°C (80°F).

IMPORTANT: Spa water oxidizers such as sodium dichlor (chlorine)

maintain their level of effectiveness substantially longer in warm water
26°C (80°F) than in hot water 38°C - 40°C (101°F to 104°F)

2. Adjust the pH as required. Sanitize the water by following the shock
procedures.

Upon your return:

3. Sanitize the water by following the shock procedures. Return the set
temperature to its original setting. The spa water will be safe for you to
use once the Free Available Chlorine residual level has dropped below

5.0 ppm.

IMPORTANT: If you will not be using your spa for an extended period

of time (in excess of 14 days) and an outside maintenance service
(or neighbor) is not available to assist with the water maintenance,
draining or winterizing of the spa is recommended. Spas equipped
with our FRESHWATER III ozone system can extend this to 4 weeks.
The FRESHWATER III ozone system does not guard against possible
freezing damage, however.

SUPPLEMENTAL WATER MAINTENANCE

Proper water sanitation and mineral balance (pH control) are absolutely
essential for a complete spa water maintenance program. Here are two
other popular water additives that are optional:

Mineral Deposit Inhibitors

As water evaporates from your spa and new water is added, the
amount of dissolved minerals will increase. (Minimize evaporation
by keeping the cover on the spa whenever possible.) The spa water
may eventually become “hard” (Calcium Hardness too high) enough
to damage the heater by calcifying its surface. Proper pH control can
minimize this.

Normal soap build-up will require water replacement regularly enough
that mineral deposits normally are not a problem.

Occasionally, high iron or copper content in the water may produce
green or brown stains on the spa. A stain and scale inhibitor may help
to reduce these metals.

IMPORTANT: Well water may contain high concentrations of minerals.
The use of a low water volume, extra-fine pore water filter (in-line pre­filter such as the CLEAN SCREEN pre-filter) will help to remove many
of the larger particles during the filling of the spa. In-line pre-filters can
be purchased at your local HOT SPRING dealer.

Foam Inhibitors

Spa water requires changing due to the buildup of soap in the water.
Typically, soap will cause the spa water to foam when the jets are used.
Soap is introduced into the spa water from two sources: users’ bodies,
which retain a soap residual after showering, and swimming apparel,
which retains soap after washing.

Foam inhibitors can suppress foam, but cannot remove soap from the
water. Soap is very difficult to remove from the water because soap is
not oxidized by any chemical added to the spa. Only ozone can oxidize
soap.

Eventually the soap build-up in the water will be concentrated,

Page 11

Water Quality and Maintenance

resulting in an unclean feeling on the bather’s skin, which is impossible
to remedy. When this occurs, it’s time to drain and refill the spa.
Depending on the soap input, the water should last about four months
before needing to be drained.

WATER TERMINOLOGY

The following chemical terms are used in this Water Quality and
Maintenance section. Understanding their meaning will help you to
better understand the water maintenance process.

Bromamines: Compounds formed when bromine combines with
nitrogen from body oils, urine, perspiration, etc. Unlike chloramines,
bromamines have no pungent odor, and are effective sanitizers.

Bromine: A halogen sanitizer (in the same chemical family as chlorine).
Bromine is commonly used in stick, tablet, or granular form.

Calcium Hardness: The amount of dissolved calcium in the spa water.
This should be approximately 50 -150 ppm (ACE: 25 – 75 ppm). High
levels of calcium can cause cloudy water and scaling. Low levels can
cause harm to the spa equipment.

Chloramines: Compounds formed when chlorine combines with
nitrogen from body oils, urine, perspiration, etc. Chloramines can cause
eye irritation as well
chloramines are weaker, slower sanitizers.

Chlorine: An efficient sanitizing chemical for spas. Watkins Wellness
recommends the use of sodium dichlor-type granulated chlorine. This
type is preferred because it is totally soluble and nearly pH neutral.

Chlorine (or Bromine) Residual: The amount of chlorine or bromine
remaining after chlorine or bromine demand has been satisfied. The
residual is, therefore,
to kill bacteria, viruses and algae.

Corrosion: The gradual wearing away of metal and plastic spa parts,
usually caused by chemical action. Generally, corrosion is caused by
low pH or by
the recommended ranges.

Halogen: Any one of these five elements: fluorine, chlorine, bromine,
iodine, and astatine.

MPS: Monopersulfate is the non-chlorine oxidizer used with the
FRESHWATER

Nitric Acid: The formulation of nitric acid, a highly corrosive chemical,

is a byproduct of the ozone generating process. Nitric acid is produced
in very small quantities and is readily dissolved in the water stream with
ozone.

as having a strong odor. Unlike bromamines,

the amount of sanitizer which is chemically available

water with levels of TA, CH, pH or sanitizer which are outside

silver ion purification system. Not a sanitizer.

AG+

Oxidizer: The use of an oxidizing chemical is to prevent the buildup

of contaminants, maximize sanitizer efficiency, minimize combined
chlorine and improve water clarity. See MPS and Ozone.

Ozone: Ozone is a powerful oxidizing agent which is produced in
nature and artificially by man. Ozone forms no byproducts, oxidizes
chloramines, and will not alter the water’s pH.

pH: The measure of the spa water’s acidity and alkalinity. The
recommended pH for the spa water is 7.2 to 7.8. Below 7.0 (considered
neutral), the spa water is too acidic and can damage the heating
system. Above 7.8, the water is too
water, and scale formation on the shell and heater.

ppm: The abbreviation of “parts per million”, the standard measurement
of chemical concentration in water. Identical to mg/l (milligrams per
liter).

Reagent: A chemical material in liquid, powder, or tablet form for use in
chemical testing.

Sanitizer: Sanitizers are added and maintained at recommended
residuals to protect bathers against pathogenic organisms which can
cause disease and infection in spa water.

Scale: Rough calcium-bearing deposits that can coat spa surfaces,
heaters, plumbing lines, and clog filters. Generally, scaling is caused by
mineral content combined with high pH. Additionally, scale forms more
readily at higher water temperatures.

Super-Chlorination: Also known as “shock treatment.” Super­Chlorination is a process of adding significant doses of a quick
dissolving sanitizer (“dichlor” is recommended) to oxidize non-filterable
organic waste and to remove chloramines and bromamines.

Total Alkalinity (TA): The amount of bicarbonates, carbonates, and
hydroxides present in spa water. Proper total alkalinity is important for
pH control. If the TA is too high, the pH is difficult to adjust. If the TA is
too low, the pH will be difficult
range of TA in spa water is 40 to 120 ppm.

alkaline and can result in cloudy

to hold at the proper level. The desired

Water Quality and Maintenance

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