Page 1
User Instructions
for your
Fridge Freezer Model RFR51V
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Page 2
WARNING: This appliance must be earthed.
FFuusseess
Your appliance comes fitted with a plug and a 13A fuse. If you need to replace the
fuse, only those rated at 13A and ASTA approved to BS1362 should be used. If you
lose the fuse cover, a replacement may be obtained from your local Hotpoint authorised Service Centre or Electricity company. Correct replacement is identified by colour
coding or the marking on base of plug.
WARNING: Do not use plug unless fuse cover is fitted.
CChhaannggiinngg tthhee PPlluugg
Cut off and dispose of the supplied plug if it does not fit your socket.
WARNING: To avoid a shock hazard do not insert the discarded plug into a socket
anywhere else.
IMPORTANT: WIRES IN THE MAINS LEAD ARE COLOURED IN ACCORDANCE WITH THE
FOLLOWING CODE:
Green/Yellow - Earth
Blue - Neutral
Brown - Live
If you change the plug, the colour
of wires in the mains lead may not
correspond with the colour of the
markings identifying terminals in the
plug. You should therefore wire it as
shown.
CChhaannggiinngg tthhee MMaaiinnss
LLeeaadd
A special lead can be ordered
from our Service Department
UK: 08709 066 066 or Republic of Ireland: 1850 302 220
If you have damaged the existing lead or require a longer one a charge will be made. It
is strongly advised that this work is carried out by a qualified electrician.
CE marking certifies that this appliance conforms to the following EEC directives:Low Voltage Equipment - 72/23/EEC & 93/68 EEC
Electromagnetic Compatibility - 89/336/EEC, 92/31/EEC & 93/68/EEC
2
Electrical Supply
Green and yellow
(Earth) wire to
terminal marked E’,
symboL, or
coloured green
and yellow.
Blue (Neutral)
wire to terminal
marked N’ or
coloured black.
13A ASTA
approved
fuse to
BS1362.
Brown (Live)
wire to terminal
marked L’ or
coloured red.
Cord clamp
Retention of the instruction Book
This instruction Book must be kept handy for reference as it contains important details
on the safe and proper use of the appliance.
If you sell or pass the appliance to someone else, or move house and leave it behind,
make sure this Book is also provided so the new owner can become familiar with the
appliance and safety warnings.
627495.qxd 24.9.2003 11:54 Page 2
Page 3
3
Contents
Page
IInnssttaallllaattiioonn
Choosing a location
44
GGeett ttoo kknnooww yyoouurr AApppplliiaannccee 55
GGeettttiinngg yyoouurr AApppplliiaannccee rreeaaddyy ffoorr uussee
Final Check 6
Starting 6
Running in the Compressor 6
TThhee CCoonnttrroollss 77
SSttoorriinngg FFoooodd
Storing Fresh Food 8
Freezing Fresh Food/Procedure 9
Storing Frozen Food 9
Defrosting Frozen Food 9
CCaarriinngg ffoorr yyoouurr AApppplliiaannccee
Defrosting 10
Cleaning 11
Going Away 11
Changing the Light Bulb 11
TTrroouubblleesshhoooottiinngg 1122
AAfftteerr SSaalleess SSeerrvviiccee 1133
GGuuaarraanntteeee 1144
KKeeyy CCoonnttaaccttss BBaacckk CCoovveerr
DDiissppoossaall ooff yyoouurr oolldd aapppplliiaannccee::
When replacing your old appliance with a new one, please comply with the
following:
Old appliances are not worthless rubbish. Valuable raw materials can be
reclaimed by recycling old appliances.
Render your old appliances unusable:
1. Pull out the mains plug.
2. Cut off the power cord and discard with mains plug.
3. To prevent children from locking themselves in the appliance and
suffocating - REMOVE THE LOCK.
Professional disposal is required for refrigerants in refrigeration appliances and
gasses contained in the insulation. Ensure that refrigeration tubing and coils are
not damaged or punctured prior to their proper disposal.
WARNING: AVOID ACCIDENTS TO CHILDREN. WHEN DISCARDING AN OLD FRIDGE
OR FREEZER BE CERTAIN TO MAKE THE LOCK UNUSABLE. IF POSSIBLE, REMOVE THE
DOOR AND DISCARD SEPERATELY.
DO NOT ATTEMPT TO SIT ON TOP OF YOUR APPLIANCE. IT IS NOT DESIGNED FOR
SUCH USE AND YOU COULD INJURE YOURSELF OR DAMAGE THE APPLIANCE BY
SUCH ABUSE.
627495.qxd 24.9.2003 11:54 Page 3
Page 4
BBeeffoorree FFiittttiinngg::
Before connecting to the electricity supply
leave the appliance to stand for 2 hours to
allow the cooling system to settle.
Please read through this section before
starting any work.
Choosing a location:
The power socket should be in a readily
accessible position, adjacent to the Fridge
Freezer.
Place the Fridge Freezer in a dry and regularly ventilated room.
Allowed ambient temperature depends on
the model (class) of the appliance and is
stated on the rating plate.
In case the Fridge Freezer is exposed to
temperatures lower than +16°C, the operation of the refrigerator is normal, yet the
temperature in the freezer compartment is
raised, which shortens the storage time of
frozen foods.
Never place the Fridge Freezer near heat
emitting devices (eg. cooker, radiator, water
heater or similar devices) and do not
expose it to direct sunlight. In such a position your Fridge Freezer will have to work
harder and will cost more to run and could
be damaged by the heat.
Ensure that you provide adequate air
circulation around the Fridge Freezer.
Behind, there should be at least 200cm2.
Any units positioned above the Fridge
Freezer should be at least 5cm away.
PPllaacciinngg tthhee FFrriiddggee FFrreeeezzeerr::
Place the Fridge Freezer on a solid base.
Some have adjustable feet at the front, use
them to level the Fridge Freezer.
Two spacers supplied with the Fridge
Freezer must be fitted onto the upper edge
of the condenser, preventing the Fridge
Freezer being installed too close to the wall.
You will need to adjust both spacers
depending on the distance of the condenser
from the wall. To adjust, turn spacers
accordingly and fix them to the condenser.
WWAARRNNIINNGG::
The appliance contains a small quantity of
the enviromentally-friendly but flammable
refrigerant R600a.
Ensure that the refrigeration tubing is not
damaged during transportation and
installation. Leaking refrigerant may cause
eye injuries or ignite.
If refrigerant is leaking out:
- Avoid naked flames and ignition sources
near the leakage.
- Unplug the appliance and ventilate the
room for several minutes.
Installation.
WWAARRNNIINNGG:: TTHHEE AAPPPPLLIIAANNCCEE SSHHOOUULLDD
OONNLLYY BBEE IINNSSTTAALLLLEEDD BBYY AA QQUUAALLIIFFIIEEDD
EELLEECCTTRRIICCIIAANN IINN CCOOMMPPLLIIAANNCCEE WWIITTHH
TTHHEESSEE IINNSSTTRRUUCCTTIIOONNSS,, CCUURRRREENNTT SSTTAANN--
DDAARRDDSS AANNDD RREEGGUULLAATTIIOONNSS..
WARNING: KEEP VENTILATION OPEN-
INGS IN THE APPLIANCE ENCLOSURE, OR
IN THE BUILT-IN STRUCTURE, CLEAR OF
OBSTRUCTION.
4
627495.qxd 24.9.2003 11:54 Page 4
Page 5
Get to know your Appliance.
5
RREEFFRRIIGGEERRAATTOORR::
The refrigerator is used for storing fresh
foods for a few days.
Quickly perishable food should be stored at
the back ie. the coldest part of the refrigerator.
The interior of the refrigerator is cooled with
a cooling plate incorporated in the rear
wall. Under the plate there is a channel
and an outlet for defrost water.
Regularly check the defrost water outlet and
the channel, because they should never be
clogged (as for example with food rests). If
clogged, use a plastic straw and clean it.
SSHHEELLVVEESS --
Shelves can be optionally placed on the
guides inside the appliance.
They are protected against being pulled
out. If you want to remove a shelf, slightly
lift up the back part and pull it out.
FFRRUUIITT AANNDD VVEEGGEETTAABBLLEE CCOONNTTAAIINNEERR --
The container is at the bottom under the
glass shelf and is used for storing fruits and
vegetables. It provides adequate humidity
which has a favourable effect on the food
stored (less dehydration).
DDOOOORR LLIINNEERR --
The door liner consists of various shelves or
holders for storing eggs, cheese, butter and
yogurt as well as other smaller packages,
tubes, cans etc.
The lower shelf is used for storing bottles.
BBOOTTTTLLEE RRAACCKK --
The bottle rack has two possible installation
positions, horizontal or lifted at the front.
To remove, lift at the back and pull forward.
When storing larger bottles, install the rack
on higher position, making sure you can
still close the door.
DDEEFFRROOSSTT WWAATTEERR OOUUTTLLEETT --
The interior of the refrigerator is cooled with
a cooling plate incorporated in the rear
wall. Beneath this there is a channel and
an outlet for defrost water.
Regularly check the outlet and channel
remain clear. If clogged, use a plastic straw
and clean it.
IILLLLUUMMIINNAATTIIOONN IINN TTHHEE IINNTTEERRIIOORR OOFF TTHHEE
RREEFFRRIIGGEERRAATTOORR --
The light for illuminating the interior of the
appliance is on, when the door is opened.
The operation of the light does not depend
on the position of the thermostat knob.
FFRREEEEZZEERR::
The freezer is used for freezing fresh foods
and for storing already frozen foods.
WARNING: CHILDREN SHOULD NOT BE
ALLOWED TO PLAY WITH THE APPLIANCE
OR TAMPER WITH THE CONTROLS.
Shelf
Fruit and
Vegetable
Container
Freezer
Compartment
Defrost
Water
Outlet
Door
Liner
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Page 6
Getting your Appliance ready for use.
6
Before connecting to the mains electricity
supply leave the appliance to stand for 2
hours to allow the cooling system to settle.
Clean the appliance, and be thorough,
especially in the interior. (see Caring for
your Appliance’ - Cleaning, page 11).
FFiinnaall CChheecckk::
Before you start using your appliance check
that:
- The appliance is level.
- It is thoroughly dry inside.
- There is adequate air circulation.
- Accessories are correctly placed in their
positions.
SSttaarrttiinngg::
Insert the plug into the wall socket and
switch on the electricity supply. When you
open the refrigerator door, the light will
come on.
There is a control dial situated on the right
handside of the refrigerator interior.
Turning the dial, clockwise from
SSTTOOPP ((00))
to a higher setting will start the appliance
working.
You will hear a noise as the compressor
starts up.
RRuunnnniinngg iinn tthhee CCoommpprreessssoorr::
Your appliance is operated by a compressor
which switches on and off in order to
maintain the internal temperature.
The compressor requires a running in period of up to 2 months. During this time it
has to work a little harder and may result in
more noise than usual.
Noise levels are also determined as to the
location of the appliance, what is stored
and where the items are placed,
WWhheetthheerr tthhee ccoommpprreessssoorr iiss rruunnnniinngg
oorr nnoott,, iitt iiss nnoorrmmaall ttoo hheeaarr ssoouunnddss
ccrreeaatteedd bbyy tthhee lliiqquuiidd aanndd ggaasseess sseeaalleedd
wwiitthhiinn tthhee ssyysstteemm..
627495.qxd 24.9.2003 11:54 Page 6
Page 7
The Controls.
7
The appliance is controlled with a
thermostat knob, situated on the right
handside of the refrigerator interior.
Turn the knob clockwise from
SSTTOOPP ((00))
position towards 7 and backwards.
TEMPERATURE SELECTION Higher settings on the knob (towards 7)
mean lower temperatures (colder) in all
compartments of the appliance.
Temperature in the interior of the appliance
may even drop below 0°C.
When the ambient temperature is normal,
we recommend medium setting.
Changes of the ambient temperature affect
temperature in the interior of the appliance
(choose the correct setting of the thermostat
knob).
Your Fridge Freezer has an integrated
switch for intensive cooling, switch it on
when the ambient temperature is lower
than 20°C, to ensure normal operation of
the appliance. The switch is ON when the
marking I or colour marking is visible, and
OFF when the marking 0 is visible or colour
marking is not visible (depending on
model). Temperature in the refrigerator my
be decreased by activating this switch,
regardless of the ambient temperature.
In
SSTTOOPP ((00))
position the appliance does not
operate (the cooling system is switched off),
yet power supply is not interrupted (the light
is on when you open the door).
WARNING: DO NOT USE ELECTRICAL
APPLIANCES INSIDE THE FOOD STORAGE
COMPARTMENTS, UNLESS THEY ARE OF
THE TYPE RECOMMENDED BY THE
MANUFACTURER.
WWAARRNNIINNGG:: CCHHIILLDDRREENN SSHHOOUULLDD NNOOTT BBEE
AALLLLOOWWEEDD TTOO PPLLAAYY WWIITTHH TTHHEE AAPPPPLLIIAANNCCEE
OORR TTAAMMPPEERR WWIITTHH TTHHEE CCOONNTTRROOLLSS..
627495.qxd 24.9.2003 11:54 Page 7
Page 8
Storing Food.
8
STORING FRESH FOOD:
Proper use of the appliance, adequately
packed food, correct temperature and taking into account hygienic precautions will
substantially influence the quality of the
food stored.
• Foods to be stored in the refrigerator
should be properly packed, to prevent
drying out and odour transference.
Plastic bags, containers with lids, foil
and plastic stretch wrap are ideal.
• Wrap cheese firstly in greaseproof paper
and then in a polythene bag, excluding
as much air as possible. For best results
take out of the fridge an hour before
eating.
• Before storing food in the refrigerator,
remove the excess packaging.
• Allow adequate air circulation around
packages, make sure that foodstuffs do
not touch each other (various odours
may mix).
• Never store poisonous, dangerous
substances, products that contain
flammable gasses (eg. aerosols) or
explosive substances in the appliance.
Explosion hazard! Your appliance has
been designed for the storage of edible
foodstuffs only.
• Beverages with high alcohol percentage
shall be stored in tightly sealed bottles in
a vertical position.
• Position food to allow air to circulate
freely, ensuring nothing comes into
contact with the cooling plate at the rear
of the refrigerator.
• Foods should be cooled down before
storing.
• Quickly perishable foods should be
stored at the back ie. the coldest part of
the refrigerator.
• Try not to open the door too often.
• Wrap raw or defrosting meat and poultry
in polythene or foil and store below
cooked foods and dairy products.
• Clean out salad bins regularly and check
that nothing has dripped into them.
• Keep food for as short a time as possible
and adhere to sell by’ dates.
• Store fruit and vegetables in the salad
bins under the glass shelf as it provides
a better humidity level for these items.
• Take off any unusable leaves on vegeta
bles and wipe off any soil.
• Leave lettuce, cabbage, parsley and
cauliflower on the stem.
• If you are going away, ensure that
perishable foods are removed from the
refrigerator before you leave.
FFRREESSHH FFOOOODD SSTTOORRAAGGEE TTIIMMEE IINN TTHHEE
RREEFFRRIIGGEERRAATTOORR::
FRESH FOOD
Butter
1-7 days
1-10 days
1-2 days
1 day
1-10 days
1 day
1-10 days
1-8 days
1-4 days
1-2 days
1-2 days
1-2 days
1-12 days
1-14 days
1-3 days
1-2 days
1-14 days
1-2 days
1-1 4 days
1-14 days
1-14 days
1-6 days
1-10 days
1-4 days
Eggs
MEAT Fresh
uncut
MEAT
Chopped
MEAT Smoked
Fruit
Prepared
dishes
Sweets
Cheese
Root
Marinade
Fish
Recommended
Storage Time
Possible
Storage Time
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Page 9
Storing Food.
9
FREEZING FRESH FOODS -
• Carefully select food you intend to
freeze: it should be of high quality and
thoroughly cleaned before freezing it.
• Use correct packaging suitable for the
freezer.
- The packaging should be air tight and
should not leak since this could cause
substantial vitamin loss and
dehydration of foods.
- Foils and bags should be soft enough
to wrap tightly around foods.
• Mark packages with the following data:
- The kind and quantity of foods.
- The date of loading.
• Prepare fresh foods for freezing in small
quantities to ensure that the food
freezes quicker and its quality does not
deteriorate during thawing and
preparation.
• Dry packs of food to be frozen so that
they do not freeze together.
• The quantity of fresh foods that can be
loaded in the freezer within 24 hours is
indicated on the rating plate (freezing
capacity). If the loaded amount is too
large, the quality of freezing is reduced,
which affects the quality of frozen foods.
• Don’t put liquid filled bottles or sealed
cans containing fizzy drinks into the
freezer as they may burst.
• Don’t try to keep food which has
thawed, it should be eaten within 24
hours, or cooked and refrozen.
• Don’t give children lollipops and water
ices directly from the freezer, the low
temperature may cause ’freezer burns’
on their lips.
• Never store poisonous, dangerous
substances, products that contain
flammable gasses (eg. aerosols) or
exposive substances in the appliance.
EExxpplloossiioonn hhaazzaarrdd!!
Your appliance has
been designed for the storage of edible
foodstuffs only.
FFRREEEEZZIINNGG PPRROOCCEEDDUURREE --
Switch on the integrated switch for intensive
cooling some 24 hours before loading the
appliance with larger amounts of fresh foods
and turn the thermostat knob to position 4-6.
After 24 hours load the freezer with fresh
food packages. After loading wait another
24 hours then switch off the switch and turn
the thermostat knob to the required position
(see Temperature Selection page 7).
STORING FROZEN FOODS Store commercially frozen foods according
to the manufacturer’s recommended storage instructions as indicated on the packaging. When shopping select frozen foods
last and be careful in choosing adequately
packed foods. Wrap frozen food when you
buy it and put it in the freezer as soon as
possible. Don’t buy packages of food with a
frost layer, this indicates that the package
has been at least partially thawed before.
DEFROSTING FROZEN FOOD Partially thawed or defrosted food should
be used as soon as possible.
Cold air preserves the food but it does not
destroy micro-organisms which rapidly activate after defrosting and make foods perishable.
APPROXIMATE STORAGE TIME FOR
FROZEN FOODS:
FOOD
Game
Vegetables 8-10
3
3
3
10-12
8-10
4-6
8-10
6-8
4
1
3
1
2
10-12
Fruit
Bread, Pastries
Milk
Ready-made Meals
Meat Beef
Veal
Pork
Poultry
Minced Meat
Smoked Sausages
Fish lean
fat
Offal
Storage Time
(in months)
627495.qxd 24.9.2003 11:54 Page 9
Page 10
Caring for your Appliance.
10
DDEEFFRROOSSTTIINNGG::
AUTOMATIC DEFROSTING OF THE
REFRIGERATORThere is no need to defrost the refrigerator,
because ice deposited on the interior back
wall is defrosted automatically.
Ice is deposited on the interior back wall
during the compressor operation, later on
when the compressor is not operating, the
ice defrosts and water droplets collect and
drain through the outlet in the interior back
wall into the drain pan situated above the
compressor, from where it evaporates.
MANUAL DEFROSTING OF THE REFRIGERATORAs long as the defrost water runs to the
channel and through the outlet to the drain
pan on the compressor, automatic defrosting of the appliance is assured.
In the case of ice formation on the interior
rear wall increasing (3-5mm), ice should be
manually defrosted.
Set the thermostat knob to
SSTTOOPP ((00))
position and leave the refrigerator door open.
Never use electric devices for defrosting
and do not scrape the ice with sharp
objects.
After defrosting is completed, turn the
thermostat knob to the desired position and
close the refrigerator door.
The cause of increased ice formation may
be one of the following:
- The door does not seal well. (Clean the
gasket if it is contaminated or replace it
if it is damaged).
- The door was frequently opened or was
left open for a long period.
- The food stored in the refrigerator was
warm.
- Food or packaging is touching the interi
or rear wall.
MANUAL DEFROSTING OF THE
FREEZERWhen the frost and ice layer in the freezer
is 3 - 5mm thick you should defrost the
freezer.
• A few hours before defrosting, set the
thermostat to position 7, so that
packages are well frozen.
Reset the thermostat to
SSTTOOPP ((00))
position and disconnect the power
supply.
Empty the freezer, wrap frozen food in a
blanket and put in a cool place.
• Leave the door open for a while so that
you can easily scrape off the frost and
ice layer. Use the plastic scraper but
take care not to damage the inner
surfaces of the freezer.
• Wipe up the scraped frost and ice
before completely defrosted.
• Avoid using defrosting sprays, as they
may cause damage to the plastic parts
and may be hazardous to health.
DO NOT scrape off frost or dislodge frozen
food which is stuck to the freezer
compartment with a knife or other sharp
implement. You could damage the refrigerant tubing. Leaking refrigerant may ignite
or cause eye injuries.
WWAARRNNIINNGG:: DDOO NNOOTT UUSSEE
MMEECCHHAANNIICCAALL//EELLEECCTTRRIICCAALL DDEEVVIICCEESS
OORR AANNYY OOTTHHEERR MMEEAANNSS TTOO AACCCCEELLEERRAATTEE
TTHHEE DDEEFFRROOSSTTIINNGG PPRROOCCEESSSS,, OOTTHHEERR
TTHHAANN TTHHOOSSEE RREECCOOMMMMEENNDDEEDD BBYY TTHHEE
MMAANNUUFFAACCTTUURREERR..
627495.qxd 24.9.2003 11:54 Page 10
Page 11
Caring for your Appliance (cont).
11
CCLLEEAANNIINNGG TTHHEE AAPPPPLLIIAANNCCEE::
• Clean the exterior of the appliance with
warm water and a small amount of
liquid detergent, dry thoroughly.
• Remove the detachable accessories in
the interior of the appliance and wash in
warm soapy water, dry thoroughly.
• Wipe the interior and fittings with a
clean cloth wrung out in either a solution
of one teaspoon of bicarbonate of soda
to one pint water or Milton sterilising
fluid, diluted according to
manufacturers’ instructions.
Dry the interior thoroughly with a clean
cloth before replacing fittings and food.
• Every now and then wipe the condenser
on the rear wall of the appliance. Use a
soft non-metal brush or a vacuum cleaner.
• Clean the drain pan on the refrigerator
compressor. Do not
remove the drain pan.
• Use warm, soapy water to wipe along
and in between the creases of the door
seal, dry thoroughly.
WWAARRNNIINNGG:: DDoo nnoott uussee ddeetteerrggeenntt iitt wwiillll
ddaammaaggee tthhee ddoooorr sseeaall..
After cleaning reconnect to the power
supply and switch on.
GOING AWAY:
If you do not intent to use the appliance for
a long period, set the thermostat knob to
the
SSTTOOPP ((00))
position, switch off at the socket outlet and pull out the plug.
Remove all food, follow defrosting instructions (page 10) and clean the appliance.
Leave the door ajar to prevent the accumulation of odours.
CCHHAANNGGIINNGG TTHHEE LLIIGGHHTT BBUULLBB::
Press the cover from behind (in the direction
of arrow 1). Remove the plastic cover (in
the direction of arrow 2). Unscrew the old
bulb and screw in the new. Refit the plastic
cover. Replace the mains plug and switch
on the electricity supply.
WWAARRNNIINNGG:: SSWWIITTCCHH OOFFFF EELLEECCTTRRIICCIITTYY
SSUUPPPPLLYY AANNDD PPUULLLL OOUUTT TTHHEE MMAAIINNSS PPLLUUGG
BBEEFFOORREE CCLLEEAANNIINNGG..
WWAARRNNIINNGG:: DDOO NNOOTT UUSSEE HHOOUUSSEEHHOOLLDD
CCLLEEAANNEERRSS,, AABBRRAASSIIVVEE PPOOWWDDEERRSS OORR WWAAXX
PPOOLLIISSHH.. TTHHEESSEE NNOOTT OONNLLYY DDAAMMAAGGEE
TTHHEE SSUURRFFAACCEESS,, BBUUTT AALLSSOO LLEEAAVVEE AA SSMMEELLLL
WWIITTHHIINN TTHHEE AAPPPPLLIIAANNCCEE..
WWAARRNNIINNGG:: SSWWIITTCCHH OOFFFF EELLEECCTTRRIICCIITTYY
SSUUPPPPLLYY AANNDD PPUULLLL OOUUTT TTHHEE MMAAIINNSS PPLLUUGG..
TTAAKKEE CCAARREE TTHHEE BBUULLBB CCOOUULLDD BBEE HHOOTT OORR
BBRROOKKEENN..
627495.qxd 24.9.2003 11:54 Page 11
Page 12
Troubleshooting.
12
When checking an appliance you can come
across some problems which are a result of
improper handling of the appliance and
can be easily eliminated.
Run through this checklist before calling
your nearest Service office.
Repairs may only be performed by qualified
technicians. ’DIY’ repairs or unqualified
and untrained service people may put you
in danger, could damage the appliance and
might mean that you lose cover under the
Guarantee.
The appliance won’t work. Check the plug is firmly positioned in the wall
socket and the power supply is switched on.
Check the power supply with another
appliance.
Check the fuse.
There has been a power failure. DO NOT OPEN THE FREEZER DOOR.
If power does not return within 16 hours, food
should be removed from the freezer and either
cooked and eaten within 24 hours or cooked
and refrozen.
The appliance is making alot of noise. Check the appliance is stabilised.
Ensure the appliance is not touching the wall
or kitchen units.
Continuous Operation of the Compressor Has the door been opened frequently or
left open for a long period of time?
The door is not closed properly/does not seal
properly (clean the gasket if it is contaminated
or replace it if it is damaged).
Have you observed the maximum storage
quantities?
Check there is adequate air circulation.
Water is leaking from the refrigerator. Check that the defrost water outlet is not
blocked. (If blocked a plastic straw can be used
to clear).
Check that stored food or packaging is not in
contact with the cooling plate on the interior
rear wall of the refrigerator. (NB. It is normal
for droplets to run down the cooling plate).
Is there ice formation on the interior rear wall?
(see Manual defrosting of the Refrigerator’
page 10).
Refrigerator interior light does not work. SWITCH OFF AT THE SOCKET AND PULL OUT
THE MAIN PLUG, check the bulb is screwed in
correctly.
If it still doesn’t work see ’Changing the Light
Bulb’ page 11.
The freezer door is difficult to open. If you have just closed the freezer door, it
may be particularly difficult to open again
immediately. This is partly due to the
difference in temperature between the room
and the internal compartment. Wait 5 minutes
for the external and internal pressure to
equalise and try again.
627495.qxd 24.9.2003 11:54 Page 12
Page 13
Hotpoint After Sales Service
13
SSaattiissffaaccttiioonn GGuuaarraanntteeeedd oorr YYoouurr
MMoonneeyy BBaacckk
Hotpoint gives you a unique ’Satisfaction
Guaranteed’ promise – valid for ninety
days after you have purchased your
Hotpoint product. If there is a technical
problem with your Hotpoint appliance,
call Hotpoint Service. If necessary we will
arrange for an engineer to call. If the
technical problem is not resolved under
this Guarantee, Hotpoint will replace your
appliance or, if you prefer, give you your
money back.
Hotpoint appliances carry for the first 12
months a fully inclusive parts and labour
guarantee plus FREE replacement parts
for the first 5 years provided that they are
fitted by our own Service Engineer. When
the 12 months parts and labour guarantee expires we offer two after sale service
options:
RReeppaaiirr SSeerrvviiccee
UK: 08709 066 066 or
Republic of Ireland: 1850 302 220
Call our National Service Line and benefit
from our additional 5 years FREE parts.
Although the engineers time and labour
is chargeable, all repairs carry a fully
inclusive parts and labour guarantee for
12 months from the date of the repair.
NNoottee:: CChhaarrggeeaabbllee sseerrvviiccee iiss ooffffeerreedd oonn
tthhee bbaassiiss ooff ppaayymmeenntt oonn ccoommpplleettiioonn ttoo
oouurr sseerrvviiccee eennggiinneeeerr,, wwhhoo wwiillll iissssuuee aa
rreecceeiipptt..
EExxtteennddeedd WWaarrrraannttiieess
To join: UK 08709 088 088 or
Republic of Ireland: 1850 302 220
Whether you have just one or a number
of Hotpoint appliances in your kitchen,
Hotpoint offer two Service Cover Plans to
give you complete peace of mind. They
enable you to extend your first 12 months
labour guarantee by either 1 or 4 years,
so that you can have FREE repairs during
the membership period.
SSeerrvviiccee CCoovveerr
FREE service repairs for a single Hotpoint
appliance during the period of cover. At
an additional cost Service Cover with
Maintenance includes an Annual
Electrical & Safety Check along with
replacement of any parts necessary.
KKiittcchheenn CCoovveerr
An annual payment covers repairs for all
your Hotpoint appliances which are less
than ten years old. Additional Hotpoint
appliances purchased after you have
joined Hotpoint Kitchen Cover are automatically included during the annual period of cover without further charge.
EEaassyy PPaayymmeenntt MMeetthhooddss
We offer a number of payment methods;
cheque, credit card, switch, cash or by
taking advantage of one of our Service
Cover Plans you can spread the cost by
direct debit.
For further details telephone:
08709 088 088.
AApppplliiaannccee RReeggiissttrraattiioonn
To benefit from the above options, complete and return the Appliance
Registration Questionnaire supplied with
this appliance. Full details and costs of
our Service/Kitchen Cover options together with an application form, will then be
sent to you towards the end of the 12
month guarantee period.
HHoottppooiinntt GGeennuuiinnee PPaarrttss && AAcccceessssoorriieess
A wide range of parts and accessories
are available from Hotpoint Genuine
Parts & Accessories Mail Order Hotline
UK: 08709 077 077 or
Republic Of Ireland: 01 842 6836
627495.qxd 24.9.2003 11:54 Page 13
Page 14
Hotpoint Guarantee
14
From the moment your appliance is delivered, Hotpoint guarantees it for five years.
• Hotpoint appliances carry a fully inclusive 12 months parts
and labour guarantee plus FREE replacement parts for the
first five years provided that they are fitted by our own
Service Engineer (evidence will be required of date and
place of purchase).
• All Hotpoint servicing is carried out by our own Service
Organisation located throughout the United Kingdom and
Republic of Ireland. We will be happy to deal with any
problems which you may have.
OOuurr EEnnggiinneeeerrss eennssuurree eevveerryy eeffffoorrtt ttoo aavvooiidd ddaammaaggee ttoo fflloooorr
ccoovveerriinnggss aanndd aaddjjaacceenntt uunniittss wwhheenn ccaarrrryyiinngg oouutt rreeppaaiirrss//sseerrvviiccee
wwoorrkk,, bbuutt iinn llooccaattiioonnss wwhheerree tthhee EEnnggiinneeeerr aaddvviisseess yyoouu tthhaatt iitt
wwiillll bbee iimmppoossssiibbllee ttoo mmoovvee aapppplliiaanncceess wwiitthhoouutt rriisskk ooff ddaammaaggee,,
tthheeyy wwiillll oonnllyy pprroocceeeedd wwiitthh yyoouurr aapppprroovvaall tthhaatt nnoo lliiaabbiilliittyy iiss
aacccceepptteedd..
Guarantee Terms & Conditions
Your Guarantee is only applicable in the United Kingdom or
Republic of Ireland and is subject to provision(s) that your
appliance:
• Has been used solely for domestic purposes and is on
domestic premises ie. not for commercial or trade use.
• Has been used solely in accordance with this instruction
book.
• Has been properly connected to a suitable electrical
supply voltage as stated on the appliance rating plate.
• Has not been subject to misuse, accident, modified or
repaired by anyone other than our own Service Engineers.
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Page 15
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Page 16
Key Contacts
Service
Hotpoint has the largest appliance manufacturer’s service team in Europe,
trained specialists directly employed by us to ensure your complete
confidence.
Repair Service
UUKK:: 0088770099 006666 006666
RReeppuubblliicc ooff IIrreellaanndd:: 11885500 330022 222200
You will be asked for the following information:-
Name, address and postcode.
Telephone number
Model / Serial number of the appliance
Clear and concise details of the query or fault
Place and Date of purchase
(Please keep the receipt as evidence will be required when the engineer calls).
Extended Warranty
TToo jjooiinn:: UUKK 0088770099 008888 008888
RReeppuubblliicc ooff IIrreellaanndd:: 11885500 330022 222200
GGeennuuiinnee PPaarrttss && AAcccceessssoorriieess
MMaaiill OOrrddeerr HHoottlliinnee
UUKK:: 0088770099 007777 007777
RReeppuubblliicc ooff IIrreellaanndd:: ((0011)) 884422 66883366
For further product information
08701 50 60 70
All Hotpoint Services are offered as an extra benefit and do not affect your statutory rights.
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB
Part No. FP030-01
TC/HZS 2761 OT 627495/en/040
627495.qxd 24.9.2003 11:54 Page 16
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