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Room Air Conditioner
OPERATING INSTRUCTIONS
HP21WC-Cooling Only
HP21WR-Reverse Cycle
Thank you for selecting Hotpoint air conditioners.
Please read this manual carefully before operation and keep it for further reference.
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CONTENTS
Thank you for choosing a Hotpoint air conditioner. Our design is based on the best efficiency and the lowest
noise operation and it can keep the room comfortable. Please read this operating manual carefully before
operating the unit and keep it for consultation.
Structure mechanism and Installation
Function
Operating condition
power requirement
Installation
Notes for installation
Operation procedure
Part identification 6
Air direction adjustment 6
Main switch operation procedure 7
Operation of wireless remote control 8
Operation tips 14
Care and maintenance
1
2
2
3
5
Caution 15
Care and maintenance 16
Trouble shooting guide 17
After service 18
Please read this operating manual carefully before operating the unit.
Note: All the pictures in this manual are just schematic diagrams.
The actual product is the standard.
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Function
Introduction
Room
temp.
Spring
Summer
Autumn
Winter
Wind
direction
Cooling in summer
In hot summer, Air conditioner can cool down
the room air by transferring heat out.
Window type room air conditioners of Hotpoint can regulate the room
temperature and dry the room. It is convenient for your work,study
and life. It can be widely used in residence, shop, hotel, office, library
and laboratory, and so on.
Dehumidifying in rainy or
humid season
Without reducing the room temp., air conditioner
can dehumidify and make the room air dry and
comfortable.
Dry
Heating in winter
(Only for heat unit)
In cold winter, Air conditioner can heat up room air.
Exchange fresh air
Open storm door to keep the fresh air in the room.
Fresh Air
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Operating Condition
Please operate air conditioner in the correct conditions as follows.
COOL mode operation
Outdoor temperature should be in range of 18
to 43 , otherwise it is possible for air conditioner
to breakdown.
Room humidity should be lower than 90%.
Otherwise, it is possible for air conditioner to dew
at air conditioner surface and even drop water after running for so much time. But this is normal.
Outdoor temperature should be in range of 18 to 43 ,
otherwise it is possible for air conditioner to breakdown.
DRY mode operation
Power requirement (15Amp/15Amp Circuit)
Rated voltage and voltage range:
The electric components will be damaged when the voltage is too high.
If the voltage is too low, the compressor will vibrate violently to damage the refrigerant system and easily cause the compressor and electric components not work.
The ground must be connected.
Special socket must be used. Furthermore, the socket and wiring
must conform to
And the earthing method
In fixed circuit, there must be electricity leakage protection switch
of enough power capacity and air switch with enough space.
Australian National Standards.
must be reliable.
230V 10%
Earth wire To ensure the reliable earthing, please do not connect earth wire to the following places:
Water pipe
2
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Installation
Installation precaution:
Window type conditioner is so valuable and the improper installation of it will cause a lot of damage! Please
technician to install the unit and don’t install it by yourself.
Hotpoint is not responsible for incorrect installation.
Location:
The condensation water must be drained away conveniently.
Install air conditioner unit far away from TV set or radio
etc. to avoid disturbing video or voice.
In salt and coastal area or place where is near thermal springs
and polluted by sulphurous gas, or other special areas, please
contact the seller before use.
Avoid a place where is possible for inflammable gas to leak out.
How to install:
Choose a location where there are no any obstacle surrounding
the unit, and the plug is accessible.
Prepare the installation hole slightly bigger than unit size.
Choose the installation space according to the following diagram.
consult with a licenced
Avoid other heat sources or direct sun light.
Avoid a place where is easy for children to touch.
Don't use the unit in the immediate surrondings of
a laundry,a bath,a shower or a swimming pool.
For window type air conditioner with remote
control, install in a location away from strong electromagnetic disturbance, you should contact the
seller in advance to avoid the malfunction in use.
The distance of obstructions from window unit
inside should be upper 300mm, lower 1500mm,
left 500mm,right 500mm, front1500mm.
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Installation procedure:
1) Remove the sticker from the front panel.
2) Put the unit into the installation hole.
When installing the unit, it should be slanted
down to the back to avoid the enlargement of
noise or vibration. (Slant between 6-10mm.)
(Shown at right figure.)
The installation place should be strong enough
to avoid the enlargement of noise or vibration.
3) Fill up sews in the cabinet with sponge or foam.
Installation assistance:
Horizontal line
Wall
Sunshade board
Wooden frame
Use iron support
The installation hole should be strong enough to
support the air conditioner. If it cannot, iron support has to be used outdoors.
Iron support should be fixed on the building (Shown
at right figure.)
Use sunshade board
Air conditioner should avoid anything to be dropped
into it and avoid direct sunshine. If there is no cover
on it, you should contact the seller for installing
the sunshade board. When installing the sunshade
board, don’t let it block the air inlet at the side grille.
Rubber plate
Support
Horizontal line
Drain water:
To get the maximum cooling efficiency, the air conditioner is designed to splash the condensation water on the
condenser coil.
To the cooling only unit,If the splashing sound annoys you, you can provide an outside drain by using the follo
-wing procedure, whichmay however cause a small loss of performance.
1. Slide out the chassis from the cabinet.
2. Remove the rubber plug from the body base plate.
3. Install the drain pan to the corner of the cabinet with 2 screws.
4. Connect the drain hose to the outlet on the drain pan bottom.
5. Slide the chassis into its original place in the cabinet.
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Note:
Drain pan and drain hose must be installed before using reverse cycle models.
Drain hose or tubing can be purchased locally to satisfy your particular needs.
Notes for installation
Remove
Before removing air conditioner to another place, you should
contact the installer first.
Then it must be done under the direction of a licenced
technician. In addition, the charge of this must be paid.
Noise
Install in a location that is firm enough to avoid the enlargement of noise
and vibration.
Don’t put anything in front of the outlet of outdoor unit to avoid increasing
noise.
Be sure that hot air or noise will not inconvenience neighbors.
Please contact the seller as soon as there is strange noise during operation.
Please use the safety support.
Electric wiring
Must connect with ground reliably.
The exclusive circuit must be used. But removable socket can’t be used because poor
contact of it can cause over heat or fire.
Don’t pull the power cord strongly.
In fixed circuit, there must be electricity leakage protection switch and leakage current
is less than 30mA.
Connecting method between air conditioners and power cord and interconnecting method
of each individual element with one another should accord with wiring diagram on the unit.
The air conditioner should be installed in accordance with national wiring regulation.
An all-pole disconnection switch having a contact separation of at least 3mm in all poles
should be connected in fixed wiring
Air switch (thermal-magnetic breaker) should be installed in the circuit.
If the supply cord is damaged,it must be replaced by the manufacturer or your dealer
or a qualified person to avoid a hazard.
All The dectrical work must be done according to the local wiring regulations.
In case necessary, please consult your supply authority for system impedance information.
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PART IDENTIFICATION
Cabinet
Front intake grille)
Air filter
(behind the front intake grille)
Control panel
Power cord
Air inlet louv
Front grille
Cabinet
Air inlet louver
Front grille
er
Front intake grille)
Air filter
(behind the front intake grille)
Remote control panel
Air direction adjustment
Vertical airflow direction vane
(Airflow direction adjustment up and down).
The vertical airflow direction vane is controlled by
positioning the vane to discharge the air upwards,
downwards or straight out.
6
Power cord
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Main switch operation procedure
1.Only Cooling
1.Main Control Knob
Set to Low Cool,Med Cool or High Cool as desired(FAN setting operates the fan only.)
CAUTION:If the main control
WAIT at teast 3minutes before resetting to cooling operation.
2.Thermostat control Knob
Set the thermostat control knob to your desired setting(Usually 6-7 is recommended),If the room temperature is
not as desired after a reasonable period,turn the thermostat.When the thermostat control knob is set to 10moisture
may freeze onto the evaporator fins by turning the thermostat control knob counter clockwise,This will quickly defrost the
evaporator fins so that normal cooling can be resumed.
2.Cooling and Heating
knob is turned off of changed to a fan setting from a cooling operation setting.
1.Main Control Knob
Set either Low Cooling or High Cooling and Low Heating or High Heating as desired.
(FAN setting operates the fan only.)
CAUTION:If the main control
WAIT at teast 3minutes before resetting to cooling operation.
2.Thermostat control K nob
Set the thermostat control knob to your desired setting(Usually 4-5 is recommended setting for setting for heating
and 6-7 for cooling),If the room temperature is not as desired after a reasonable period,turn the thermostat.When
the thermostat control know is set to 10moisture may freeze onto evaporator fins by turning the thermostat control knob
counter clockwise,This will quickly defrost the evaporator fins so that normal cooling can be resumed.
knob is turned off o
r changed to a fan setting from a cooling operation setting.
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ON/OFF button
ON/OFF
Remote control
Signal transmitter
AUTO
COOL
DRY
FAN
Middle fan
●
Press this button, Auto, Cool,Dry, Fan,
Heat mode can be selected circularly.
MODE button
MODE
Auto mode is default while power on.
Under Auto mode,the temperature will not
be displayed; Under Heat mode, the
●
Press this button, Sleep On and Sleep
Off can be selected. After powered on,Sleep
SLEEP button
SLEEP
Off is defaulted. After the unit is turned
off, the Sleep function is canceled. After
Sleep function set up, the signal of Sleep
will display. In this mode, the time of timer
can be adjusted. Under Fan and Auto
modes, this function is not available.
●
Press this button, Auto, Low, Middle, High
speed can be circularly selected. After
FAN button
FAN
powered on,Auto fan speed is default.
Under Blow mode, Low fan speed only
can be set up.
Low fan
High fan
●
Press this button, the clock can be set up,
signal blink and display.Within 5
CLOCK button
CLOCK
seconds, the value can be adjusted by
pressing + or - button, if continuously
press this button for 2 seconds above,
in every 0.5 seconds, the value on ten place
of Minute will be increased 1. During blinking,
repress the Clock button or Confirm button,
signal will be constantly displayed and
it denotes the setting succeeded. After
powered on, 12:00 is defaulted to display
and signal will be displayed. If there is
current time value is Clock value, otherwise
is Timer value.
signal be displayed that denotes the
●
Press this button, the unit will be turned
on, press it once more, the unit will be
turned off. Sleep function will be canceled,
while unit off.
(only for cooling and heating unit)
HEAT
initial value is 28℃
;Under other
modes,
the initial value is 25℃ .
(
o
F)
82
(
o
F)
77
Operation of wireless remote control
Name and function of wireless remote control
Note:
Besure that there are no obstructions between receiver and remote controller; Don't
drop or throw the remote control; Don't let any liquid in the remote control and
put the remote control directly under the sunlight or any place where is very hot.
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Name and function of wireless remote control
ENERGY
SAVER
Note:
units, some buttons of this control which are not available to this unit will
not be described below.
Remote control
This wireless remote control is universal, and it could be used for many
ENERGY SAVER button
●
Under the Cool and Dry mode, press this
button once, the unit will enter "energy
saver" mode.Repress this button ,the
unit will exit "energy saver" mode.
+
-
LIGHT
+ button
●
Presetting temperature can be increased.
Press this button, the temperature can be
set up, continuously press this button
and hold for two seconds, the relative
contents can quickly change, until unhold
this button and send the order that the ℃
o
F) signal will be displayed all the time.
(
The temperature adjustment is unavailable under the Auto mode, but the order
can be sent if pressing this button.
Temperature of Celsius degree setting:
16-30 ; for Fahrenheit degree setting:
61-86.
- button
●
Presetting temperature can be decreased.
Press this button, the temperature can be
set up, continuously press this button
and hold for two seconds, the relative
contents can quickly change, until unhold
this button and send the order that the ℃
o
F) signal will be displayed all the time.
(
The temperature adjustment is unavailable under the Auto mode, but the order
can be sent by if pressing this button.
LIGHT button
●
Press this button at unit On or Off status,
Light On and Light Off can be set up.
After powered on, Light On is defaulted.
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Name and function of wireless remote control
actual time.
Note:
This wireless remote control is universal, and it could be used for many units, some
buttons of this control which are not available to this unit will not be described below.
Remote control
SWING BUTTON
●
When it is pressed,the louvers start to
rotate automatically and stop when
repressed.
TIMER ON
TIMER OFF
TIMER ON BUTTON
●
At unit off, press Timer On button,
"HOUR ON" will blink and display,signal
will be concealed, in the timer on
setting.During 5 seconds blinking,the value
can be adjusted by pressing + or - button,
every press of this button, 0.5hour will
be increased or decreased, but continuously press the + or - button, 2 seconds
later,the value will be changed quickly,
0.5hour will be increased in every 0.25
second automatically by the remote controller.
During blinking, press the Timer On button
to confirm the time.After Timer On set up,
when repressing the Timer On button, the
Timer On setting will be canceled. After
powered on, no Timer is defaulted, signal
"HOUR ON (OFF)" will not display,and only
the clock is displayed.After the timer
reached, the relative contents with Timer
will conceal.Before setting the Tmer,
please adsult the clock to the current
TIMER OFF BUTTON
●At unit on, press Timer Off button to enter
into Timer Off setting.The method of
setting is the same as for TIMER ON.
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Guide for operation- general operation
When AUTO RUN mode is selected, the setting temperature will not be displayed on the
LCD, the unit will be in accordance with the room temp. automatically to select the suitable
running method and to make ambient comfortable.
About lock
Press +and - buttons simultaneously to lock or unlock the keyboard. If the remote controller
is locked, the icon
★
★
About AUTO RUN
ENERGY SAVER function.
will be displayed on it, in which case, press any button, the mark will
flicker for three times. If the keyboard is unlocked, the mark will disappear.
1. After powered on, press ON/OFF button, the unit will start to run.(Note: When
it is powered o
2. Press MODE button, select desired running mode, or press COOL or HEAT
mode to enter into the corresponding operation directly.
3. Pressing + or - button, to set the desired temperature (It is unnecessary
to set the temp. at AUTO mode.)
4. Pressing FAN button, set fan speed, can select AUTO FAN, LOW, MID
and HIGH.
5. Pressing button, to select the swing.
ff, the guide louver of main unit will close automatically.)
Guide for operation- Optional operation
1. Press SLEEP button, to set sleep.
2. Press TIMER ON and TIMER OFF button, can set the scheduled timer on
or timer off.
Press LIGHT button, to control the on and off of the displaying part of the
3.
unit (This function may be not available for some units).
4. Press ENERGY SAVER button, can realize the ON and OFF of
Introduction for special function
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About swing up and down
★
1. Press swing up and down button continuously more than 2s,the main unit will swing back
and forth from up to down, and then loosen the button, the unit will stop swinging and present
position of guide louver will be kept immediately.
2. Under swing up and down mode, when the status is switched from off to , if press this
button again 2s later, status will switch to off status directly; if press this button again
within 2s,the change of swingstatus will also depend on the circulation sequence stated above.
About switch between Fahrenheit and Centigrade
★
Under status of unit off, press MODE and - buttons simultaneously to switch℃ and ℉.
About new function of defrosting
★
It indicates: after starting this function by remote controller and the unit has been under
defrost status, If
it is finished; if chang
time, won't be carried out until defrosting
Operation of this function on or off: If remote controller is under off status, press mode button
defrost mode, dual eight position on remote controller will display H1.If switch to heat mode,
the position will display H1, which flickers for 5s, in which case, press MODE/- button, H1 will
disappear and setting temp. be displayed.
After remote controller is powered on, the new defrost function will be defaulted to be closed.
you turn off the unit by remote controller, the unit will not stop defrosting until
ing the setting mode by remote controller, the function ,which is set last
is finished.
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Changing batteries and notices
Slightly press the place with , along the arrowhead direction to push the back cover of wireless
1.
remotecontrol. (As show in figure)
2.
Take out the old batteries. (As show in figure)
3.
Insert two new AAA1.5V dry batteries, and pay attention to the polarity.
(As show in figure)
4.
Attach the back cover of wireless remote control. (As show in figure)
★
NOTE:
When changing the batteries, do not use the old or different batteries,
●
otherwise, it can cause the malfunction of the wireless remote control.
If the wireless remote control will not be used for a long time, please
●
take them out, and don't let the leakage liquid damage the wireless
remote control.
The operation should be in its receiving range.
●
It should be placed
●
If the wireless remote control can not operate normally, please take them out,
●
after 30s later and reinsert, if they cannot normally run, please change them.
1m away from the TV set or stereo sound sets.
Sketch map for
changing batteries
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Remote control panel
Note:
If wireless remote controller is lost, open the surface panel and operate manually.
1
POWER BUTTON
Operation starts when pressing this button, and stops
when pressing this button again.
SWING BUTTON
2
Activate the automatic air swing function.
3
FAN SPEED BUTTON
Select the fan speed HIGH, MID, LOW and AUTO in sequence.
TEMP/TIMER BUTTON
4
Pres s the keypad to in crease t he set (o peratin g)
temperature of the unit.and Press the keypad to
decrease the set (operating) temperature of the unit.
The temperature seting range is from 16~30℃
Press the keypad also to increase the selected time
in 1 hour increments,and Press the keypad to
decrease the selected time in 1 hour decrements,The
time seting range is from 0~24 hours.
VENTILATION LEVER
When the slider at the:
ＣＬＯＳＥ ＶＥＮＴ ＯＰＥＮ
-"OPEN" position,the ventilation door
opens to allow air,smoke or odors to
be expelled from the room.
5
SIGNAL RECEIVER
MODE BUTTON
6
Select the operation mode, AUTO, HEAT, COOL, FAN,
DRY (for reverse cycle model) or AUTO,COOL,FAN, DRY
(for cooling only model).
FILTER BUTTON
7
This feature is a reminder to clean the Air Filter (See
Care and Cleaning) for more efficient operation and
cooling. The LED (light) will illuminate after 250 hours
of operation. To reset after cleaning the filter, press the
"Check Filter" button and the light will go off. Before the
LED(light) illuminate, press the "Check filter" button until
after 3 seconds, the accumulated time of. Operation will be
canceled.
When the slider at the:
ＣＬＯＳＥ ＶＥＮＴ ＯＰＥＮ
-"CLOSE" position,the ventilation door
is closed and the air will be circulated
inside the room and conditioned.
Ventilation Lever
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Operation Tips
Operation for comfort and economy
Do not overcool the room
temperature. This is not good
for health and wastes electricity.
Make sure that the doors and windows are tightly closed.Avoid open-
ing doors and windows as much as
possible to keep air conditioning in the
room.
Keep blind or curtains closed.
Do not let sunshine enter the
room directly when the air condition is in operation.
Clean the air filter regularly.
Blockages in the air filter reduce dehumidifying effects.
Clean the air filter at least once
every two weeks.
Keep the room temp. uniform.
Adjust the vertical and horizontal airflow direction to ensure a
uniform temperature in the room.
Air can’t be discharged to the direction of air-in.
V entilate the room occasionally.
Since windows are kept closed, it
is a good idea to open them and
ventilate the room now and then.
When starting the unit, curtains or
windows should be closed to prevent the heat/cool leakage.
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Caution
Operations for safety and health
1) The plug must be accessible after the appliance is positioned.
2) Do not use this appliance in the laundry.
3) If the power cord is damaged, it must be replaced by the manufacture or its service agent in void of hazard.
Do not pull out the power cord.
Damage to the cord may result
in serious electric shocks.
Select the most appropriate
temperature.
Pay attention to adjust the temperature to suit the conditions.
Rooms occupied by infants,the
elderly, or the sick should be kept at
an appropriate temperature.
Do not use the air conditioner
for other purposes except for
cooling the room.
Do not use the air conditioner
for other purposes such as
drying clothes, preserving
foods, or cultivating
vegetables.
Do not use heating apparatuses in
the vicinity.The air conditioner
plastic parts will melt if exposed to
excessive heat.
Do not block the air intake and
outlet vents.
This causes lowered performance and irregular operation.
Do not insert sticks or other
objects into these vents as it is
dangerous to touch the electric
components and the fan.
Avoid exposing the body directly to
a continuous unidirectional air flow
s
for long periods.
This is not recommended for health
reason.
Always wait at least 3 minutes before switching the
air conditioner on again after you have switched it
off during cooling or heating.
Always wait
at least 3 minutes
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Care and maintenance
Always turn off the air conditioner and main power supply before cleaning to ensure safety.
Cleaning unit
Air filter
1. Cut power off before cleaning.
Plug out only after
air conditioner
stops at all.
The air filter behind the intake grille should be washed at least
once every two weeks or as often as it needs cleaning.
How to clean the air filter:
1. To remove the air intake grille, grasp the tab on the filter and
pull to take out.
2. Use soft cloth when
cleaning cabinet.
If the cabinet is very
Dry the cloth by
hands before
cleaning.
dirty, dip cloth into warm
water below 40
the cloth and then rub off
the dirt.
dry
3. Don’t use gas, benzene, solvent,wash, chemical
solvent, etc. for cleaning.
4. Do not splash water directly into indoor
unit, in which
there are microcomputer and
circuit plate,
they must not be
drenched with
water.
Accident could
happen.
2. Vacuum the filter on the dusty side to remove light dust.
3. Wash the filter, cleaner side up under gently flowing water
to wash out accumulated dust and lint.
4. If the filter is very dirty, use a mild household detergent in
the wash water.
Let the filter dry thoroughly before reinstalling it.
If necessary, please ask the professional personnel to
clean it.
Vacuum cleaner
* Check earth wire
Is it broken
or loose?
* Check if air inlet and outlet of outdoor unit
are blocked or not.
Air lock could result
in bad efficiency.
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Trouble shooting guide
Please check the following items before asking for repair,it saves your time and
money.
Fault phenomenon Trouble-shooting
* Is there a power failure?
Air conditioner dose not
operate at all.
Cool or heat efficiency is
not good.
* Is the plug out?
* Is power fuse or switch off ?
* Whether the voltage is too high or too low?
* Is air inlet or outlet locking?
* Is there any other heat/cool source in room?
* Are air filters dirty very much?
* Is indoor fan speed set at LOW?
* Maybe the room is too hot/cool when the unit is
started.
Foggy air
flows out.
The air conditioner operation is noisy.
It seems that condensation is leaking from air conditioner.
Air conditioner dose not operate for about 3 minutes when
restart.
* At COOL mode operation, sometimes there is foggy
air flowing out of indoor unit, this is because the room
humid air has been cooling rapidly.
* The unit is normal while the indoor outlet is sending
out some odor, because the inlet air may be mixed
with the smell of furniture and smoke.
* For a noise that sounds like water flowing:
This is the sound of freon flowing inside the air con-
ditioner unit.
* For a noise that sounds like a shower:
This is the sound of the dehumidifying water being
processed inside the air conditioner unit.
* Condensation occurs when the airflow from the air
conditioner cools the warm room air.
* This is to protect the mechanism.
* Wait about three minutes and operation will begin.
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Immediately stop all operations and plug out, please contact your dealer
in the following situations.
*Operation starts or stops abnormally;
*Power fuse or switch often breaks;
*Carelessly splash water or something into air conditioner;
*Electrical lines are much hot or lines cover breaks;
*Other strange situations.
After service
If your air conditioner has the questions of quality or anything else, please contact
the Hotpoint National Service Department on 1300-303-929.
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WARRANTY RECORD
Please complete all details below should warranty service be required on your new Hotpoint air conditioner. This
form must be completed by the customer and the installer.
Please retain this form and attach your receipt to it. Should you require any warranty service, please check the fault
finding chart at the back of this manual first and then contact Hotpoint National Service Department on 1300-303-
929 who will appoint an authorised Service Agent to assist you. You must have your receipt to claim warranty.
CUSTOMER NAME: __________________________________________________________________
ADDRESS: __________________________________________________________________________
SUBURB: ____________________ STATE: ____________________ POSTCODE: _______________
RETAILER NAME: ___________________________________________________________________
D.O.P.: _______________________ MODEL NO.: _______________ SERIAL NO: _______________
INSTALLER (to be completed by installer)
COMPANY or TRADING NAME: _______________________________________________________
LICENCE NO.: _______________________________________________________________________
CONTACT NAME:____________________________________________________________________
PHONE NO: _________________________________________________________________________
DATE OF INSTALLATION: ____________________________________________________________
HOTPOINT WINDOW AIR CONDITIONER WARRANTY COVERAGE
To guarantee operation of this unit correctly and safely, please read the operation manual carefully before
using. Retain this manual for future reference.
The air conditioning unit MUST be installed by a licensed installer to ensure safety and avoid warranty
exclusions.
Product which has had the serial no. removed, made illegible or original components have been altered or
replaced will not be covered under warranty.
Warranty does not cover any transportation costs.
If outside the metropolitan area or more than 35 kilometres from a HOTPOINT authorised service centre a
traveling time or mileage charge may be applicable.
The normal warranty on this product in domestic use is TWO (2) years (parts & labour).
Remote Control is covered for TWELVE (12) months only.
If this product is used for other than domestic purposes then the warranty provisions do not apply and
warranty is limited to TWELVE (12) months only (parts and labour).
Should the product appear to be faulty, then first consult the fault finding chart as mentioned above. If the
fault is due to installation, contact installer, otherwise contact Hotpoint for service. If a Hotpoint Service
Technician is called and the fault is found to be a result of incorrect installation or if it is found that the
customer is not using the air conditioner correctly and is causing the fault, then a callout fee will be charged
to the customer.
Service will not normally be provided to a unit installed more than TWO (2) meters above floor/ground
level. If service is provided then a fee will be charged.
The air conditioner must have easy access otherwise warranty may be voided or any equipment to be hired
by Hotpoint to access the unit will be at the expense of the customer.
NATIONAL SERVICE NUMBER – 1300 303 929
Hotpoint (Aust) Pty Ltd
ABN 68 082 599 086
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PROBLEMS THAT MAY NOT BE COVERED UNDER WARRANTY
Hotpoint (Aust) Pty Ltd reserves the right to refuse warranty if reported problems
arise from situations outside their control. For example:
1. Systems of inappropriate capacity for area(s) served, e.g. not sized by a
method accepted as normal trade practice.
2. Systems of inappropriate ‘type’ for application concerned.
3. Systems with incorrect refrigerant charge, either from
installation/commissioning stage or leakage from field-installed pipework or connections.
4. Systems with incorrect pipe-work sizes, as per installation manual.
5. Systems with excessive pipe-work length or vertical risers, as per
installation manual.
6. Incomplete pipe-work insulation-gaps. i.e. not vapor sealed.
7. Poorly constructed condensate drains, under-sized tubing, lack of fall,
ineffective ‘trap’ lack of support etc…..
8. Poorly mounted units causing:
Restricted access for repairs, e.g. indoor/outdoor unit mounted in a
manner that prevents removal of top cover, as per installation manual.
Vibration or noise, e.g. equipment not mounted/installed by a method
accepted as normal trade practice.
9. Inadequate electrical installation, wrong wiring sizes, e.g. not compliant
with current Electrical Regulations and/or installation manual.
10. Equipment that has been modified without agreement with HOTPOINT.
11. Equipment not commissioned by person with adequate trade knowledge
or experience. Costs related to visits made to this equipment will be
invoiced to the dealer concerned.
NATIONAL SERVICE NUMBER – 1300 303 929
Hotpoint (Aust) Pty Ltd
ABN 68 082 599 086
Page 24
Hotpoint (Aust) Pty Ltd
Web Site: www.hotpoint.com.au
66129905991
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