HOTPOINT EH10 COOKER
INSTRUCTION BOOK
Retention of this instruction Book
This Instruction Book must be kept handy for reference as it contains important details on
the safe and proper use of the appliance.
If you sell or pass the appliance to someone else, or move house and leave it behind, make
sure this Book is also provided so the new owner can become familiar with the appliance
and safety warnings.
Contents
Introduction 3
Installation 3
Product Specification 4
For your Safety – Always 5
For your Safety – Never 6
Features 7
Control Panel 8
Hotplates 9
Grill 11
Oven Cookery Notes 12
Temperature Conversion Scale 13
Oven Temperature Chart – Meat 14
Oven Temperature Chart – Baking 15
Care and Cleaning 16
Cooking Results Not Satisfactory 18
Something Wrong with your Cooker 19
If it still won’t work 20
Service Back page
2
Introduction to Hotpoint – EH10
Your new cooker is guaranteed and will give lasting
service.
To help make the best use of your Hotpoint cooking
equipment please read this booklet carefully.
The cooker is designed specifically for domestic use
and responsibility will not be accepted for use in any
other installation.
When first using the cooker ensure that the room is
well ventilated (e.g. open a window or use an extractor
fan) and that persons who may be sensitive to the
odour avoid any fumes. It is suggested that any pets be
removed from the room until the smell has ceased.
This odour is due to temporary finish on oven liners
and elements and also any moisture absorbed by the
Note:
insulation.
This guarantee is only applicable if the appliance
has been installed in accordance with the
installation instructions detailed in this
booklet.
Installation
Warning
Mains Connection
Radio Interference
3
THIS APPLIANCE MUST BE EARTHED.
Your cooker should have been checked to ensure
the voltage corresponds with your supply volt
stated on the rating plate, which is situated
of the plinth. The cooker must be connected by a
competent person e.g. (NICEIC registered contractor)
to suitable double-pole control unit with a minimum
rating of 30A and a minimum contact clearance of
3mm, which should be fitted adjacent to the cooker, in
accordance with IEE regulations. The control unit but
must be within 2 metres of but not directly above the
appliance and should be easily accessible in the event
of an emergency.
The power supply cable should conform to B.S.6004
with a conductor size of 6mm
Access to the mains terminals is gained by removing
the rear access cover. The mains cable must pass
through the cable clamp adjacent to the
terminal block. Sufficient cable should be used to allow
the cooker to be pulled out for servicing.
Ensure that the mains cable is routed away from
any brackets affixed to the rear panel and is not
trapped to the rear wall when pushing the cooker
into position between cabinets.
This appliance conforms to EN 55014 regarding
suppression of radio and television interference.
2
minimum.
on the front
age,
that
this is
Installation
Siting the Cooker
Moving the Cooker
Note
The cooker is designed to fit between kitchen
cabinets spaced 500mm apart. The space either side
need only be sufficient to allow withdrawal of the cooker
for servicing. It can be used with cabinets one side or
both as well as in a corner setting. It can also be used
free-standing.
This cooker is a class X appliance, as such adjacent
side walls which project above hob level, must not be
nearer to the cooker than 150mm and should be
protected by heat resistant material. Any overhanging
surface or cooker hood should not be nearer 650mm.
Before moving your cooker, switch off at the cooker
control unit, ensure that it is cool.
Open the grill door sufficiently to allow a comfortable
grip on the underside front edge of the oven roof,
avoiding any grill elements.
Take care in moving the cooker as it is heavy. Take
care to ensure that any floor covering is not
damaged.
Product Specification
Supply Voltage 230V AC Only 240V AC Only
Supply Frequency 50Hz 50Hz
Total Wattage 9.9kW
Grill Wattage 2.3kW 2.5kW
2.2kWMain Oven Wattage 2.4kW
Left Front Hotplate 1.8kW
Left Rear Hotplate 1.1kW
Right Rear Hotplate 1.8kW
Right Front Hotplate 1.1kW
Grilling Area
Top Oven Capacity
External Dimensions
Excluding Handles
Weight
1.65kW
1.0kW
1.65kW
1.0kW
2
900cm
29 litres
49.9 litresMain Oven Capacity
Height 1240mm Width 500mm
Depth 600mm
48kg
10.7kW
4
For Your Safety
When used properly your Hotpoint appliance is completely safe but as with any
electrical product there are certain precautions that must be observed.
PLEASE READ THE PRECAUTIONS BELOW BEFORE USING YOUR APPLIANCE.
Always
● Always make sure you remove all packaging from inside the
oven and grill compartments before switching on for the first time.
● Always make sure you understand the controls prior to using
the appliance.
● Always keep children away from the appliance when grilling
as the surfaces will get extremely hot during and after use.
● Always make sure all controls are turned off when you have
finished cooking and when not in use.
● Always stand back when opening an oven door to allow any
build up of steam or heat to disperse.
●
Always use dry good quality oven gloves when removing items
from the oven/grill.
● Always place pans centrally over the hotplate making sure
handles are kept away from the edge of the hob and cannot
become heated by other hotplate/pans.
●
Always take care to avoid heat/steam burns when operating the
controls.
● Always turn off the electricity supply at the wall switch before
cleaning and allow the appliance to cool.
●
Always make sure the shelves are in the correct position before
switching on the oven.
● Always keep the oven and grill doors closed when the appliance
is not
in use.
● Always keep the appliance clean, as a build up of grease or fat
from cooking can cause a fire.
●
Always follow the basic principles of food handling and hygiene
to prevent the possibility of bacterial growth.
● Always keep ventilation slots clear of obstructions.
● Always refer servicing to a qualified appliance service
engineer.
5
For Your Safety
Never
● Never leave children unsupervised where a cooking appliance
is installed as all surfaces will be hot during and after its use.
● Never allow anyone to sit or stand on any part of the appliance.
●
Never store items above the appliance that children may attempt
to reach.
● Never leave anything on the hob surface when unattended and
not in use.
● Never remove the oven shelves whilst the oven is hot.
● Never heat up unopened food containers as pressure can build
up causing the container to burst.
● Never store chemicals/food stuffs, pressurised container in or
on the appliance, or in cabinets immediately above or next to
the appliance.
● Never place flammable or plastic items on or near the hob.
● Never fill a deep fat frying pan more than 1/3 full of oil, or use
a lid. DO NOT LEAVE UNATTENDED WHILE COOKING.
● Never operate the grill with the grill door closed as this will cause
the appliance to overheat.
● Never use the appliance as a room heater.
● Never use the grill to warm plates.
● Never dry clothes on either the hob or oven doors.
● Never install the appliance next to curtains or other soft
furnishings.
Safety Advice
In the event of a chip pan fire or any other pan fire.
1. TURN OFF THE COOKER APPLIANCE AT THE WALL SWITCH.
2. COVER THE PAN WITH A FIRE BLANKET OR DAMP CLOTH,
this will smother the flames and extinguish the fire.
3.
LEAVE THE PAN TO COOL FOR AT LEAST 60 MINUTES
BEFORE
hot pan and rushing outside with it.
NEVER USE A FIRE EXTINGUISHER TO PUT OUT A PAN FIRE
as the force of the extinguisher is likely to tip the pan over.
Never use water to extinguish oil or fat fires.
MOVING IT. Injuries are often caused by picking up a
6
Features
1.1kW
HOTPLATE
EH 12
CONTROL
PANEL
SLIMLINE
1.8kW
HOTPLATE
GRILL
PAN
1.8kW
HOTPLATE
1.1kW
HOTPLATE
WIRE
FOOD
SUPPORT
GRILL PAN
HANDLE
GRILL
DOOR
2 OVEN
SHELVES
STAYCLEAN
OVEN LINERS
MEAT
PAN
OVEN DOOR
RATING PLATE
7
Control Panel
EH 12
GRILL
CONTROL
FRONT
LEFT
Control Knobs The knobs for the grill and hotplates can be rotated in either
REAR
LEFT
REAR
RIGHT
direction to provide variable heat control, the oven knobs can
only be rotated clockwise from the Off position.
Note: Always ensure that all controls are in the OFF position,
when appliance is not in use.
FRONT
RIGHT
OVEN
CONTROL
8
Hotplates General Information Notes
Use of Hotplates
Control Settings
Guide
Under no circumstances should the hob be used with aluminium
foil in contact with the hob surface.
Turn the control to “High” for fast cooking. To cook more slowly or simmer, turn the control to a lower setting according to the size of the
saucepan and the amount of liquid. The two small Hotplates are
specially for smaller pans, low temperature cooking and simmering.
Do Not leave a hotplate switched on without a pan as this wastes
energy and may shorten the life of the hotplate.
This table is provided only as a guide – settings also depend on the
type of pan used and the quality of food.
Knob Position
LOW/1 To melt butter, chocolate, etc.
1 or 2 To heat food gently.
3 To heat solid and liquid foods.
4 or 5 To cook foods, just above simmering.
5 or HIGH To seal meat and fry fish.
HIGH Frying potatoes.
Type of food
To keep small amounts of water simmering.
To heat sauces, containing egg yolks and butter,
To simmer: stews, meat, fish, vegetables, fruit.
Keep water boiling.
Thaw frozen vegetables.
Make 2-3 egg omelettes.
To maintain 'rolling' boil for preserve making.
Bringing water to the boil.
Deep fat frying.
Dissolve sugar for preserve making.
Safety 1. Use a deep pan, large enough to completely cover the
requirements for appropriate heating area.
deep fat frying 2. Never fill the pan more than one-third full of oil.
3. Never leave oil or fat unattended during the heating or cooking
period.
4. Never try to fry too much food at a time, especially frozen food.
This only lowers the temperature of the oil or fat too much,
resulting in greasy food.
5. Always dry food thoroughly before frying, and lower it slowly
into the hot oil or fat. Frozen foods, in particular, will cause
frothing and spitting, if added to quickly.
6. Never heat fat, or fry, with a lid on the pan.
7. Keep the outside of the pan clean and free from streaks of oil or
fat.
9
Hotplates General Information Notes
Always ✓ Never ✗
● Use good quality flatbased cookware on all
electric heat sources.
● Always ensure pans have
clean, dry bases before
use.
● Ensure pans match size of
heating area.
● Remember good quality
pans retain heat well, so
generally only a low or
medium heat is necessary.
● Ensure pan handles are
positioned safely and
away from heat sources.
● Always lift pans, do not
drag.
● Always use pan lids
except when frying.
● Deal with spillage’s
immediately but with
care.
● Use gauze, metal pan
diffusers, asbestos mats
and stands e.g. Wok
stands – they can cause
overheating.
● Use utensils with skirts or
rims e.g. buckets and
some kettles.
● Use badly dented or
distorted pans.
● Leave an element
switched on when not
cooking.
● Cook food directly on a
heat source.
● Drag or slide utensils.
● Place large preserving
pans or fish kettles across
two hotplates.
10
Grill
CAUTION: ACCESSIBLE PARTS MAY BECOME HOT WHEN THE
GRILL IS IN USE. CHILDREN SHOULD BE KEPT AWAY.
GRILLING SHOULD NOT BE UNDERTAKEN WITH THE GRILL
DOOR CLOSED.
Open the grill chamber door fully.
Preheat the grill at setting High for approximately 5 minutes.
When toasting/grilling push the pan back to correctly position it under
the grill element.
Leave the control at High for toast, for sealing and fast cooking of
foods. For thicker foods requiring longer cooking, turn the switch to a
lower setting after the initial sealing on both sides at High. The thicker
the food, the lower the control should be set.
When grilling thicker food, the wire grid should be turned over to its
lowest setting.
Food which requires browning only should be placed under the hot
grill, either in the grill pan or on the floor of the grill compartment,
according to the depth of the dish. (The grill pan wire grid can be
removed).
Do not line the grill pan with aluminium foil.
Grill Pan
Handle
Fig. A Fig. B Fig. C
Grill
Compartment as a
‘Hotcupboard’
11
The grill pan handle is detachable so that the pan may also be used in
the oven as a meat pan. It is possible to fix the handle to the pan. To
do this remove the screw and washers from the grill pan bracket, tilt
the handle over the recess adjacent to the bracket (A), slide it towards
the centre of the pan (B) and let the handle locate over the bracket (C).
Replace screw and washers and ensure that they are fully tightened
up. For a detachable handle remove screw and washers from the grill
pan and discard.
Please note, if a fixed handle is required, grill pan cannot be used in
oven.
Plates and dishes placed on the floor of the grill compartment will be
heated when the oven is in use.
Do not operate the grill control when using the compartment as a
hotcupboard.
Oven Cookery Notes
Oven Control
Note Remember to switch off the oven control after cooking is finished.
To prepare meat for
roasting in your weigh it. Meat which has been stored in a refrigerator, should be
electric oven allowed to come to room temperature for approximately 30 minutes
With the oven door closed, heating of the oven is achieved by
turning the control clockwise to the required “oven temperature”
scale on the control panel, as recommended in the temperature
charts on pages 14 and 15. The pilot light will immediately come on
and go off during cooking as the thermostat maintains the correct
temperature. The “Oven Temperature Charts” are a guide only,
giving approximate cooking temperatures and times. To suit
personal taste and requirements, it may be necessary to increase or
decrease temperatures by 10OC.
At the end of the cooking period there may be a momentary puff of
steam when the oven door is opened. This will disperse in a few
seconds and is perfectly normal characteristics of an oven with a good
door seal.
Wipe the joint, dry well with a clean cloth, kitchen tissue, etc., and
before cooking. Always completely thaw frozen meat before
cooking. Beef, lamb and mutton may be lightly floured, but pork
should have the rind scored, brushed over lightly with olive oil, and
sprinkled with salt for crisp crackling.
Place joint in meat pan supplied with your cooker (small joints
weighing less than 1.5kg (3lbs) should be roasted in a smaller
pan/meat tin, or they may be 'pot roasted' – a small joint in a large
meat pan causes unnecessary oven splashing). Additional fat should
not be used, except for veal, very lean meat, poultry, which can
either be ‘larded’ with fat bacon, or brushed over very sparingly
with melted fat/cooking oil. When potatoes are to be roasted round
the joint, they only require to be coated in melted fat/cooking oil. It
is not necessary to baste, when roasting in an electric oven, and
liquid/stock should not be added to the meat pan.
Temperature
and time too high a temperature. Best results are obtained when roasting is
The secret of succulent, tender meat, is not to roast it too quickly at
carried out at a low temperature. When a lower temperature is used,
joint loses less weight, is more tender (too high a temperature
causes meat to be tough and dry), and the splashing of fat on the
oven
interior is reduced.
12
Oven Cookery Notes
Temperature When a complete meal is being cooked in the oven, cooking time
and Time may need to be increased, and temperature may need to be
raised for approximately the last 30
(for instance when cooking Yorkshire
minutes of the cooking period
pudding to serve with roast
beef).
The times and temperature suggested should be used as a guide
but may vary according to:—
1. Whether you prefer meat rare, medium or well done.
2. The size and shape of your joint.
(a)
A short thick joint requires a longer cooking period than a
long thin joint.
(b)
A small joint under 1.5kg (3lbs) takes longer per 450g (1lb)
than a large one, whereas a large joint over 3kg (6lbs) will
cook in the time given for ‘minutes per 450g (1lb)’ without
the ‘minutes’ over added.
(c) Boned/rolled and stuffed joints take longer to cook through
than those with a bone. (The weight of stuffing should be
added to the oven ready weight of meat/poultry to calculate
roasting times).
Never Use meat pans larger than 390 x 300mm (15” x 12”) and baking
trays no larger than 330 x 255mm (13” x 10”), these should be
positioned centrally on the oven shelf. Food should not be placed
directly on the floor of the oven. To avoid unnecessary cleaning,
rod shelves which are not in use, should be removed from the
oven.
Temperature Comparison Scale
13
Gas Mark
1
2
/
2
3
4
5
6
7
8
9
Conventional Oven
o
F
250
2751
300
325
350
375
400
425
450
475
120
140
150
160
180
190
200
220
230
240
o
C
Fan Oven
o
C
100
120
130
140
160
170
180
200
210
220
Oven Temperature Chart – Baking
Pre-
Food
Scones
Small Cakes
Victoria Sandwich
Sponge Sandwich
(fatless)
Swiss Roll 190/210˚C 10-15 mins Runner 4 from
Semi-rich Cakes
(large)
Christmas Cake 140/150˚C according to size and
Shortcrust Pastry
(Plate Tarts)
Puff Pastry
Yorkshire Pudding
heat Temperature and Time
220/230˚C 10-15 mins
Yes
190/200˚C approx. 15-25 mins
170/190˚C
Yes
Yes
1
6
/2 " tins approx. 20 mins
1
8"-8
/2 " tins approx. 30 mins
190/200˚C 7" tins 15-25 mins Runners 1 and 4
Yes
Yes
170/180˚C 6
Yes
190/200˚C 45-50 mins
Yes
1
/2 "-7" tins 11/4-11/2hrs
richness of mixture
approx. 210-220˚C
Yes
210/220˚C 40-50 mins
Individual Yorkshire
Puddings
Milk Puddings
Baked Custard
Bread (full oven)
Bread (single loaf)
200/220˚C approx. 30 mins
Yes
140/160˚C 2-2
1
/2 hrs
140/160˚C 40-50 mins
230˚C 45-50 mins Reducing to
Yes
230˚C 40-45 mins 210/220˚C
after first
Position in Oven
Runners 1 and 4
from bottom of oven
Runners 1 and 4
from bottom of oven
from bottom of oven
bottom of oven
Runner 2 from
bottom of oven
Runner 3 from
bottom of oven
Runners 1 and 4
from bottom of oven
Runners 5 from
bottom of oven
Runner 2 from
bottom of oven
Runners 1 and 4
from bottom of oven
10 mins
Meringues
100/110˚C Large 31/2 -41/2hrs
Yes
Small 21/2 -3 hrs
Runner 1 from
bottom of oven
Note: Always refer to cookery notes before using oven. If soft tub margarine is used for
cakes, temperatures recommended by the manufacturers should be followed.
Temperatures recommended in this chart refer to cakes made with block margarine or
butter only.
14
Oven Temperature Chart – Meat
Food
Beef Yes
Lamb/Mutton 190/200˚C approx. 25-30 mins.
Pork 190/200˚C approx. 30-35 mins.
Veal 190/200˚C approx. 25-35 mins.
Poultry/Game
Casserole Cooking
If using aluminium foil, never: 1. Allow foil to touch sides of oven. 2. Cover oven
Preheat
Yes
Yes
Yes
Yes
Yes
Temperature and Time Position in Oven
190/200˚C approx. 25-30 mins.
per 450g (1 lb) + 25 mins over
per 450g (1 lb) + 25 mins over
per 450g (1 lb) + 30 mins over
Runner 1 or 2
per 450g (1 lb) + 30 mins over
190/200˚C approx. 20-25 mins.
per 450g (1 lb) + 20 mins over
(N.B. If bird is large, allow
15 mins. per 450g (1 lb) +15 mins.
over at approx. 180˚C)
1
Approx. 150˚C 2-2
interior with foil. 3. Cover oven shelves with foil.
/2 hrs
from bottom of
oven
Centre of oven
15
Care and Cleaning
Warning
Control panel
Vitreous Enamel
Hob Surround
Spillage
Compartment
Oven and Grill
Doors
Turn off the main switch before cleaning. Before switching on
again, ensure that all controls are in the off position.
Never use biological washing powder, harsh abrasives,
scouring pads, aerosol cleaners or oven chemical cleaners of
any kind.
Wipe over the control panel with a damp cloth and polish with a dry
cloth. Do not use oven cleaners or aerosols, scouring pads or
abrasive powder for cleaning the glass or plastic knobs as damage
will occur.
Lift out the hotplate bezels and wash in hot soapy or detergent
water. Clean hob surround with a cloth wrung out in soapy
water. Stubborn stains can be removed with a cream, paste or
liquid cleaner, or by gently rubbing with liberally soaped, very
fine steel wool pads. Check that the cleaning agent used is
approved by the Vitreous Enamel Development Council.
Raise the hob and secure in this position with the stay provided
Clean with a cloth wrung out in soapy water. Stubborn stains can
be removed with a cream, paste or liquid cleaner, or by gently
rubbing with liberally soaped, very fine steel wool pads. Check
that the cleaning agent used is approved by the Vitreous
Enamel Development Council.
Wipe over the door outer panels with a cloth wrung out in hot
soapy water, then after wiping with a cloth wrung out in clear
water, dry with a soft clean cloth. Do not use scouring pads or
abrasive powder which may scratch the surface. Clean the door
inner panels with a cloth wrung out in soapy water. Stubborn
stains can be removed with a cream, paste or liquid cleaner, or by
gently rubbing with liberally soaped, very fine steel wool pads.
Check that the cleaning agent used is approved by the
Vitreous Enamel Development Council.
16
Care and Cleaning
How ‘Stay Clean’
Works
‘Stay Clean’
Oven Liners
Grill
Oven
Cleaning
Materials
to avoid
The surface of the ‘Stay Clean’ oven liners are treated on the
mottled face with a special vitreous enamel which absorbs
cooking soils. At temperatures of 220°C (425°F) or above, the
special surface enables these soils to be slowly destroyed. The
higher the temperature the more effective it is. In most cases
normal cooking operation at this temperature will permit this
cleaning operation to proceed during cooking. However if higher
cooking temperatures are not used regularly it may be necessary,
to prevent heavy soiling, to run the oven without rod shelves or a
meat pan at maximum setting for a couple of hours. This may be
necessary once a month or once every two or three months,
depending on the type and amount of oven cooking.
It should not normally be necessary to clean the oven liners.
If the user feels it is desirable to do so remove the rod shelves and
wash the side panels in warm soapy water followed by rinsing in
clear water.
Remove the rod shelve grill pan and the wire grid food support, it
is best to wash these items immediately after use to prevent stains
from being burnt on when used again. Wipe out the grill/oven
compartment, use a fine steel wool soap pad to remove any
stubborn stains left on the floor of the compartment.
Remove the rod shelves and wipe out the oven compartment, use
a fine steel wool soap pad to remove any stubborn stains left on
the floor of the compartment.
1. Plastic or nylon pads
2. Household abrasive powders and scourers, these may scratch
the surface.
3. Oven chemical cleaners, aerosols and oven pads. Caustic
cleaners such as these will etch the surface and attack the
metal frame.
4. Bath and sink cleaners may mark the surface.
Note:
17
We do not recommend the use of decorative covers over the
hot hotplates as these can hold condensation and cause
corrosion. Accidental operation with a cover in place can
cause intense heat. Never place saucepan lids on the
hotplates, as this may cause corrosion.
Cooking Results Not Satisfactory?
Problem
Grilling
Uneven cooking front
to back
Fat splattering Ensure the grill is not set at too high a temperature.
Oven Baking
Uneven rising of cakes
Sinking of cakes
Over/Under cooking
Fast/Slow cooking
Nothing Works
Grill keeps turning on
and off
Check
Ensure that the grill pan is positioned correctly.
Ensure that the oven shelves are level by using a spirit level on
the rod shelf and adjusting, using suitable packing,
e.g. wood, under the feet of the appliance. This should be
checked both left to right and front to back.
The following may cause cakes to sink:
1. Cooking at too high a temperature, reduce by 10˚C.
2. Using a traditional margarine and sugar creaming method
with soft margarine can cause sinking of cakes. Try an
all-in-one method and reduce oven temperature by
3. Using normal creaming method with soft margarine (use
the all-in-one method).
Refer to the cooking times and temperatures given in the oven
temperature charts, however, it may be necessary to increase
or decrease temperatures by 10˚C to suit personal taste. Do
not use utensils greater than 2 1/4" in height.
Is the main cooker wall switch turned on?
There may be no electricity supply.
When the grill control is operated at a setting less than “High”
this is normal regulator operation, not a fault.
10˚C.
18
Something Wrong with your Cooker?
Before contacting your Creda Service Centre/Installer, check the problem guide below.
Slight odour or small This is normal and should cease after a short period.
amount of smoke when
using the cooker for the
first time.
Cooker does not work Check that the switch on the control unit is in the on
at all. position.
Oven temperature seems Check that the temperature has been set in accordance
too high or too low. with the temperature charts. It may be necessary to
Oven does not cook Check that the temperature and shelf position are as
evenly. recommended in the temperature charts.
Hotplates are slow to boil Check that your pans conform to the recommendations
or will not simmer. in these instructions.
Grilling is uneven. Check that the grill pan has been correctly positioned.
increase or decrease the recommended temperature by
up to 10˚C to suit your taste.
Check that the containers being used in the oven allow
sufficient air flow around them.
Check that the cooker is level.
This appliance conforms to the
following EEC Directives:
Low Voltage Equipment
73/23/EEC
93/68/EEC
Electromagnetic Compatibility
89/336/EEC
92/31/EEC
93/68/EEC
19
If it still won’t work . . .
If something is still wrong with your appliance after you have been
through the check-lists:
1. Switch off and unplug your machine from the electricity supply.
2. Turn off the hot and cold water taps.
3. Call Hotpoint Service. See back page.
DISPOSAL OF YOUR PRODUCT
To minimise the risk of injury to children please dispose of
your product carefully and safely. Remove all doors and lids
(where fitted). Remove the mains cable (where fitted) by
cutting off flush with the appliance and always ensure that no
plug is left in a condition where it could be connected to the
electricity supply.
To help the environment, Local Authority instructions should
be followed for the disposal of your product.
20
Hotpoint Service Cover
Satisfaction Guaranteed or Your
Money Back
Hotpoint gives you a unique ‘Satisfaction
Guaranteed’ promise – valid for ninety days after
you have purchased your Hotpoint product. If there
is a technical problem with your Hotpoint appliance,
just call Hotpoint Service (see back page). If
necessary we will arrange for an engineer to call. If
the technical problem is not resolved under this
Guarantee, Hotpoint will replace your appliance or,
if you prefer, give you your money back. Your
statutory rights are not affected, and the Guarantee
is additional and subject to the terms of Hotpoint’s
Five Year Parts Guarantee.
Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered
Hotpoint guarantees it for FIVE YEARS.
• In the Five Years all replacement parts are FREE
provided that they are fitted by our own Service
Engineer. During the first year our Engineer’s
time and labour is also free.
• Our guarantee covers loss of food in our
refrigeration and freezer products up to £250
during the first year, subject to verification by one
of our engineers.
• After the first year we will charge for our
Engineer’s time and labour. We do, however,
operate a range of Service Plans (see opposite)
which, for an annual payment, enables you to
cover any repair costs which may be necessary.
• All our service repairs are guaranteed for twelve
months in respect of our labour and any parts
fitted.
• The appliance must be used in the United
Kingdom, and must not be tampered with or
taken apart by anyone other than our own
Service Engineers.
• You may, however, buy parts which can be
safely fitted without specialist knowledge or
equipment. The correct fitting of such parts,
provided they are genuine Hotpoint spares, will
not affect your Guarantee. Parts are available
from our Hotpoint Spares Centres (see back
page).
• Our guarantee does not cover the cost of any
repair, or loss of food in refrigeration products,
due to power failure, accidents or misuse. Nor
does it cover the cost of any visits to advise you
on the use of your appliance. Please read
thoroughly the instruction book supplied with this
appliance.
• If at any time during the Guarantee period we are
unable to repair your appliance, we will refund
any repair costs paid to us in the previous twelve
months. We will also offer you a new appliance at
a reduced charge instead of a repair.
• Our Guarantee is in addition to and does not
affect your legal rights.
• Should you need independent advice on your
consumer rights, help is available from your
Consumer Advice Centre, Law Centre, Trading
Standards Department and Citizens Advice
Bureau.
• All Hotpoint servicing is carried out by our own
Service Organisation located throughout the
United Kingdom and Eire. We will be happy to
deal with any problems which you may have.
21
Hotpoint’s Extended Warranties
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint has a range of
Service Plans to give you complete peace of mind.
They enable you to extend your one year labour
guarantee so that you can have repairs completed
FREE during the membership period.
Service Cover
We offer a number of payment methods; cheque,
credit card or you can spread the cost and pay by
direct debit (full details can be obtained on Free
phone 0800 716356). This covers you for all repairs
during the period of cover, which can be from 1 to 4
years. Service Cover also includes loss of food, up
to the value of £250, in refrigeration appliances.
There is also an option of Service Cover with
Maintenance at an additional cost. This includes an
annual Electrical and Safety check and replacement
of any parts as necessary.
Kitchen Cover
An annual payment covers you for all repairs for all
your Hotpoint appliances which are less than ten
years old. It also covers the cost of loss of food up
to £250 in our refrigeration and freezer products.
There is also the option of Kitchen Cover with
Maintenance at an additional cost. Any additional
Hotpoint appliances purchased after you have
joined Hotpoint Kitchen Cover will automatically be
included during the annual period of cover without
further charge.
Appliance Registration
To ensure that you have the opportunity to benefit
from any of the above Service Schemes and other
offers you should complete and return immediately
the Appliance Registration Form/Questionnaire
supplied with this appliance. Full details and costs
of our Service Schemes, together with an
application form, will be sent to you at the end of the
first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its
appliances are regularly checked for electrical and
mechanical safety, whether or not they are covered
by a Service Plan. Worn door gaskets or hoses may
cause a leak on an appliance, which could become
dangerous if neglected.
Proof of Purchase
For future reference please attach your purchase
receipt to this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from your
local Hotpoint Spares Centre (see back page),
using the order form enclosed.
NOTE: Our Engineers will use every effort to avoid
damage to floor coverings and adjacent units when
carrying out repairs/service work, but in locations
where the Engineer advises you that it will be
impossible to move appliances without risk of
damage, he will only proceed with your approval
that no liability is accepted.
Service - Hotpoint Electric Cooking
Please carry out the checks detailed on the Something Wrong page. If there is a
problem with your appliance then contact your Service Centre by using the table below to
identify the appropriate phone number.
Please have the following information available when you call :
1. (a) Your name.
(b) Your address and postcode.
(c) Your telephone number.
2. The date and the name of the shop/retailer where the appliance was purchased.
Shop / Retailer : Date :
3. The Model number and Serial number of your appliance (See Features page for
Rating plate location).
Model Number : Serial Number :
4. Clear and concise details of the fault.
5. Details of any Extended Warranty or Service Insurance Schemes.
Your In-Guarantee Service Telephone Number
The arrangements for In-Guarantee Service depend upon which Retail Outlet you
purchased your product from.
Shop / Retailer from where your appliance was Telephone Number for
purchased In-Guarantee Service
Just Rentals 01443 441 111
Hydro Electric / Scottish Hydro 0800 300 000
Any Other Shop / Retailer
- UK 0541 500 500
- Republic of Ireland 1850 302 200
If you have any other queries regarding Service or Parts, our Parts and Service division will be
pleased to help. You should write to :
Hotpoint Service,Customer Service Department, Morley Way, Peterborough. PE2 9JB
For Parts and Accessories, please telephone our Parts Order Hotline on
0541 530 530 (UK) or 01 842 6836 (Republic of Ireland).
Note 1 : If under guarantee, our Engineers will need to see a copy of your purchase
Note 2 : Our Engineers will use every effort to avoid damage to floor coverings and
PRINTED BY SIMLEX .FOUR ASHES, WOLVERHAMPTON. November 1998 Part No. 495100067-02
receipt when they call.
adjacent units when carrying out repair/service work, but in locations where
the Engineer advises you that it will be impossible to move the appliance
without risk of damage, he will only proceed with your approval that no
liability will be accepted.
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