IMPORTANT: READ CAREFULLY BEFORE ASSEMBLY AND USE.
This product is intended for household use only.
If used commercially the warranty is void.
Designed in the USA. Made in China.© 2019 Techtronic Floor Care Technology Limited.
Dist ributed b y, Royal Ap pliance M fg. Co. Char lotte , NC 28262. Al l Rights Re served . 961152123 -R0
PET MAX
COMPLETE
UPRIGHT VACUUM
USER MANUAL
Welcome to
Hoover
Make it ofcial.
Register your vacuum by:
®
ownership.
Calling 1-800-944-9200Visiting Hoover.com or Hoover.ca
Get cleaning condence for up to 3 years with the Hoover®
limited warranty. See warranty for complete details.
2
IT’S GUARANTEED.
Table of Contents
Important Safety Instructions ............................................................................4
What’s in the Box? ...............................................................................................5
Assembly .............................................................................................................6
User Controls ......................................................................................................7
Getting to Know Your Hoover® Pet Max Complete ..............................................8
Using Your Hoover® Pet Max Complete ................................................................9
Maintenance ........................................................................................................10
Troubleshooting ...................................................................................................16
Service and Warranty .........................................................................................17
French..................................................................................................................19
Spanish ................................................................................................................37
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IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, DAMAGE OR INJURY:
• Fully assemble before operating.
• Operate vacuum only at voltage specied on data label on back of vacuum canister.
• Do not leave appliance when plugged in. Unplug from outlet when not in use and before cleaning or
servicing.
• Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Not intended for use by children age 12 and under. Close supervision is
necessary when used by or near children. To avoid injury or damage, keep children away from product, and
do not allow children to place ngers or other objects into any openings.
• Use only as described in this manual. Use only Hoover® recommended attachments and products.
• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to
continuing use.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or
corners. Do not place product on cord. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and
anything that may reduce air ow.
• Keep hair, loose clothing, ngers, and all parts of body away from openings and moving parts.
• Turn off all controls before unplugging.
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• Use extra care when cleaning on stairs. To avoid personal injury or damage, and to prevent the vacuum
from falling, always place vacuum at bottom of stairs on oor. Do not place vacuum on stairs or furniture,
as it may result in injury or damage.
• Do not use to pick up ammable or combustible liquids, such as gasoline, or ne wood shavings, or use in
areas where they may be present.
• Unplug before connecting Air-Powered Hand Tool or Motorized Hand Tool.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use without Dirt Cup and Filters in place.
CAUTION: TO REDUCE THE RISK OF DAMAGE OR INJURY:
• Avoid picking up hard, sharp objects with this product, as they may
cause damage.
• Store appropriately indoors in a dry space. Always store the vacuum with the power cord secured around
the two cord hooks. Do not expose machine to freezing temperatures. Do not use sharp objects to clean
out hose as they can cause damage.
• With brush roll on, do not allow vacuum to sit in one location for an extended period of time, as damage to
oor can result.
• To reduce risk of injury from moving parts, unplug before servicing.
WARNING: TO REDUCE THE RISK OF ELECTRIC SHOCK, THIS APPLIANCE HAS A POLARIZED PLUG (ONE BLADE
IS WIDER THAN THE OTHER). THIS PLUG WILL FIT IN A POLARIZED OUTLET ONLY ONE WAY. IF THE PLUG DOES NOT FULLY
FIT IN THE OUTLET, REVERSE THE PLUG. IF IT STILL DOES NOT FIT, CONTACT A QUALIFIED ELECTRICIAN TO INSTALL THE
PROPER OUTLET. DO NOT CHANGE THE PLUG IN ANY WAY.
What’s in the Box?
Available Tools and Accessories***
Pet Turbo Tool:
Designed to remove stubborn pet hair from furniture,
stairs, upholstery and more
Dusting Brush:
Delicate bristles that gently clean
ne dust
Crevice Tool:
Great for cleaning in tight spaces and hard-to-reach
corners
Extra Primary Filter:
Additional lter makes regular maintenance
more convenient
Pet Turbo Tool Accessory Clip:
Attaches to the wand for easy and convenient onboard
storage
***Tools vary by model number. Refer to Hoover.com or Hoover.ca for tools included in each model.
CAUTION
Not to be used for grooming a pet.
5
Assembly
Insert the wand into the spine
until it clicks in place.
Insert the hose into the
handle until it clicks
in place.
1 2 3
Optional: Attach Pet Turbo Tool
clip to wand until you hear a
4
Tip: Make sure all pieces click into place.
Tip: Wrap cord around cord hooks for convenient storage. Attach the plug to the end of the cord. Always store the vacuum with the power cord secured around the two cord hooks.
6
Tip: To unwrap the cord quickly, rotate the cord hook 180 degrees.
click. Insert Pet Turbo Tool.
Place tools onboard.
Press rmly into place.
User Controls
Power the unit ON/OFF.*
1 2
Quick Release Cleaning Wand.*
Press the ‘Wand Release’ and pull
out of the vacuum for above oor
cleaning.
3
*See page 8 for location of features.
4
Brush Roll ON/OFF Pedal.*
ON: Carpets
OFF: Hard Floors
To turn the Brush Roll
ON/OFF, step on the
pedal.
4 Level Height Adjustment Lever*
To adjust the height setting, turn the lever to the desired height
setting.
For maximum cleaning performance, the following carpet height
settings are recommended:
-Hard oor setting: use for hard oors only
-Low and Medium setting: adjust depending on carpet type
-High carpet setting: for use on high pile carpets to ease pushing
effort
Pedal is inactive when the cleaner is in the upright position.
IMPORTANT
Brush roll should be in OFF position for
cleaning of high pile carpet deeper than 1”.
• IMPORTANT•
If the vacuum is difcult to push, rotate the lever to the next higher setting.
CAUTION
7
Getting to Know Your Hoover® Pet Max Complete
1.
Quick Release Cleaning Wand
2.
Dual-Cyclonic Filtration System
3.
Rinsable Filter
4.
WindTunnel® Technology
5.
Power ON/OFF
6.
Extra Large Capacity Dirt Cup
7.
Odor Absorbing Filter
8.
AllergenBlock™ Technology
9.
Multi-Floor ON/OFF Pedal
10.
4 Level Height Adjust
11.
Advanced Action™ Brush Roll
8
1
2
3
4
5
6
7
8
9
10
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Using Your Hoover® Pet Max Complete
Upright Mode Above Floor Mode
Make sure the vacuum
is in the upright
1 Step on the ‘Handle Release’
pedal on the foot of the
vacuum and pull the handle
back.
2 Turn the vacuum ON.
TIP: For optimal cleaning, turn
the brush roll ON for carpets
and OFF to prevent the scatter
of debris on hard oors.
CAUTION
Use extra care when cleaning on stairs. To avoid personal injury or damage, and to
prevent the cleaner from falling, always place cleaner at the bottom of the stairs or on
the oor. Do not place cleaner on stairs or furniture, as it may result in injury or damage.
When using tools, always ensure handle is in the upright position.
1
3
position.
Attach the cleaning
accessory to the end
of the wand or hose.
Tip: Twist and push to
lock tools in place.
Press the wand
release button and
pull the wand out of
the vacuum.
OR
Press the hose tab
to remove the hose
2
from the handle.
Turn the vacuum ON.
4
9
Maintenance
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to continuing use.
Hoover® Pet Max Complete vacuums should have regular maintenance checks to maintain optimal performance and suction.
NOTICE: A Thermal Protector has been designed into your cleaner to protect it from overheating.
When the Thermal Protector activates, the cleaner will stop running. If this happens proceed as follows:
1. Turn the cleaner OFF and unplug it from the electrical outlet.
2. Empty the dirt cup.
3. Inspect the nozzle inlet, hose connector, hose, dirt cup inlet, cyclonic lter, rinsable lter and HEPA lter for any obstructions. Clear
obstructions if present.
4. When the cleaner is unplugged and the motor cools off for 30 minutes, the Thermal Protector will deactivate and cleaning may
Dirt Cup Release
continue. If the Thermal Protector continues to activate after following the above steps, your cleaner needs servicing. Refer to the
Warranty section in the user manual for servicing information.
WARNING
To reduce the risk of personal injury, unplug before cleaning or servicing.
Emptying the Dirt Cup
1. Remove the dirt cup by pressing the dirt cup release button.
2. Hold the dirt cup over your trash can and press the dirt cup trap door release to empty the dirt cup.
Empty Dirt Cup
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TIP: Empty the dirt cup after every use to maintain optimal performance.
Do not use vacuum without dirt cup and dry lters.
WARNING
Maintenance
Cleaning the Filter
Rinsable Filter
To reduce the risk of personal injury, unplug before cleaning or servicing.
WARNING
TIP: Replace lters when heavily discolored.
Make sure the lter is ush with the bottom of the lter
housing.
Remove the dirt cup by pressing
the dirt cup release button.
1
Rinse under running water until
all dirt is out of the lter.
2
Access the rinsable
lter under the lter
access door.
Let your lter dry for 24
hours before replacing
into vacuum.
To remove, pull up on the
tab provided.
3
TIP: DO NOT bend filter.
YES NO
24H
4
5
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Maintenance
Cleaning the Filter
HEPA Filter
WARNING
To reduce the risk of personal injury, unplug before cleaning or servicing.
Locate the HEPA Filter on the
back of the vacuum.
1
TIP: DO NOT RINSE THE HEPA FILTER. Replace lters when heavily discolored.
Do not use your vacuum without all of the lters in place.
12
2
Push down on the top tab and
pull out.
Tap the HEPA Filter on the side
of the trash can to remove
excess dirt.
3
Maintenance
Cleaning & Maintaining the Brush Roll
CAUTION
To reduce the risk of injury from moving parts, unplug before servicing.
LUBRICATION: The motor and brush roll
are equipped with bearings which contain
sufcient lubrication for their lifetime.
The addition of lubrication could cause
damage. Do not add lubricant to motor or
brush roll.
Lower the handle to the reclined
position, and ip the unit over.
To access the brush roll, unscrew
the nozzle guard from the nozzle.
1
Remove any hair or
blockages.
3
TIP: Rotate the brush roll manually to ensure the belt is properly installed.
2
4
Remove the brush roll by
pulling it up and out from the
vacuum belt.
Replace the brush roll and nozzle
guard. Secure with screws.
13
Maintenance
Belt Replacement
CAUTION
To reduce the risk of injury from moving parts, unplug before servicing.
WHEN TO REPLACE
Replace the belt if it is damaged, cut or
broken. Refer to the directions below.
HOW TO REPLACE
Place the handle in the low position and
turn the cleaner over so the bottom side
is up.
14
Remove the 6 screws as shown
with a Phillips screwdriver.
Remove the bottom plate.
A
1
Ensure that the letters printed on the belt are facing
C
D
you, slide the new belt over
the motor shaft (metal rod)
(C). Then slip it around the
area of the brush roll where
no bristles are present (D).
3
2
4
Remove the used belt from the
brush roll (A) then from the
motor shaft (metal rod) (B) and
B
discard.
With the belt in place, pull the belt and
slide the brush roll into the nozzle making
sure that the brush roll end caps are in
the correct orientation. Place the bottom
plate aligning the screw holes and reinstall the 6 screws.
Maintenance
Removing System Clogs
WARNING
To reduce the risk of personal injury, unplug before cleaning or servicing.
1 2 3 4
Dirt Cup InletHose ConnectorNozzle Inlet Cyclonic Separator
5 6 7 8
Rinsable Filter
WandHoseHEPA Filter Hose
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Troubleshooting
• Any other servicing should be done by an authorized service representative.
• If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-844-9200 prior to continuing use.
Problem Possible Solution
My vacuum will not turn ON 1. Always be sure to plug it in rmly.
My vacuum is hard to push 1. If the vacuum is difcult to push, turn the height adjustment lever to the next higher setting.
2. The Thermal Protector may have been activated - unplug your vacuum and let cool for 30 minutes. If this does not work, there may be no
voltage in the wall plug.
3. Check the fuse or breaker in your home. If there is a blown fuse or tripped breaker, replace the fuse in your home or reset the breaker.
My vacuum is losing suction
My brush roll is not spinning
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CAUTION TO REDUCE THE RISK OF PERSONAL INJURY, UNPLUG BEFORE CLEANING OR SERVICING.
1. Be sure to empty the dirt cup if it is full.
2. You may have a clogged lter. Refer to the Maintenance in the user manual for directions on removing clogs.
3. Your lter may be dirty. Your lter should be rinsed every 4-6 uses. Refer to the Maintenance section for directions on how to
clean your lters.
4. If the problem persists, you may have a clog in the system. Refer to the Maintenance section on how to remove a clog in your system.
CAUTION TO REDUCE THE RISK OF INJURY FROM MOVING PARTS, UNPLUG BEFORE CLEANING OR SERVICING.
1. Unplug and remove any hair or other blockages around the brush roll.
2. Clean lters. Refer to the Maintenance section for directions on how to clean lters.
3. Check for clogs in the system. Refer to the Maintenance section for directions on how to remove clogs.
4. Replace the belt if it is damaged, cut or broken. Refer to the Belt Replacement section for directions.
5. Resume normal operation.
For more troubleshooting or FAQ’s please visit Hoover.com or Hoover.ca
Service & Warranty
SERVICE & WARRANTY FOR HOOVER® PET MAX COMPLETE PRODUCT
REPRESENTATIVE Call 1-800-944-9200 USA & Canada
In the event that further assistance is required, visit and authorized service center. Find one nearest you by visiting our
website at www.Hoover.com or Hoover.ca. Costs of any transportation to and from any place of repair are to be paid
by the owner. Always identify your product by the model number and manufacturing code when requesting information
or ordering replacement parts. (the model number and manufacturing code for the vacuum appears on the back of the
spine.)
LIMITED THREE YEAR WARRANTY (DOMESTIC USE)
If this product is not as warranted, contact Hoover Customer Service at 888 679-2121. Please have available the proof
of purchase and model number for the warranted product.
WHAT THIS WARRANTY COVERS
This limited warranty provided by Royal Appliance Mfg. Co., doing business as TTI Floor Care North America (referred
to hereafter as “Hoover”) applies only to products purchased in the U.S. (including its territories and possessions), a
U.S. Military Exchange, or Canada. When used and maintained in normal household use and in accordance with the
Owner’s Guide, your Hoover® product is warranted against original defects in material and workmanship for three years
from the date of original purchase (the “Warranty Period”). If Hoover determines that the issue you are experiencing is
covered under the terms of this warranty (a “covered warranty claim”), we will, at our sole discretion and free of charge
(subject to the cost of shipping), either repair your product or ship you a replacement product, subject to availability.
Parts and replacements may be new, refurbished, lightly used, or remanufactured, in Hoover’s sole discretion. If parts
and replacements are unavailable, we may, at our discretion, provide a similar product of equal or greater value, a
store credit (if applicable), or a refund of the actual purchase price at the time of the original purchase, as reected on
the original sales receipt.
WHO THIS LIMITED WARRANTY COVERS
This limited warranty extends only to the original retail purchaser, with original proof of purchase from Hoover or an
authorized dealer of Hoover products, in the U.S., U.S. Military Exchanges, and Canada.
WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover use of the product in a commercial operation (such as maid, janitorial, and equipment
SERVICE INFORMATION
rental services, or any other income-generating activity); improper maintenance of the product; the product if it has
been subject to misuse, negligence, neglect, vandalism, or the use of voltages other than that on the data plate of
this product. This warranty does not cover damage resulting from an act of God, accident, owner’s acts or omissions,
service of this product by other than Hoover or a Hoover authorized service provider (if applicable), or other acts beyond
the control of Hoover. This warranty also does not cover use outside the country in which the product was initially
purchased, or resale of the product by the original owner. Pick-up, delivery, transportation, and house calls are not
covered by this warranty. In addition, this warranty does not cover any product that has been altered or modied;
repairs made necessary by normal wear; or the use of parts or accessories which are either incompatible with the
Hoover product or adversely affect its operation, performance, or durability. Normal wear items that are not covered
under this warranty include, but are not limited to, belts, lters, brush rolls, blower fans, blower and vacuum tubes,
and vacuum bags and straps.
OTHER IMPORTANT TERMS
This warranty is not transferable and may not be assigned; any assignment made in contravention of this prohibition is
void. This warranty shall be governed and construed under the laws of the state of North Carolina. The Warranty Period
will not be extended by any replacement of batteries or parts or repair performed under this warranty.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY, and all express and implied warranties other than the limited warranty
set forth above, including implied warranties of merchantability and tness for a particular purpose, are expressly disclaimed. In
no event will hoover be liable for any special, indirect, incidental or consequential damages of any kind or nature to owner or any
party claiming through owner, whether based in contract, negligence, tort, or strict products liability or arising from any cause
whatsoever. To the extent permitted by applicable law, no warranties that arise by operation of law, if applicable, shall exceed the
duration of the limited warranty provided herein. Hoover’s liability for damages to you for any costs whatsoever arising out of this
statement of limited warranty shall be limited to the amount paid for this product at the time of original purchase and Hoover shall
not be liable for any direct, indirect, consequential, or incidental damages arising out of the use or inability to use this product.
Some states do not allow the exclusion or limitation of incidental or consequential damages; disclaimers of implied
warranties; or limitations on how long an implied warranty lasts, so the above exclusions, disclaimers and/or limitations
may not apply to you.
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