®
Washing machine Instructions for use
HPM110
HPM120
HPM130
HPM150
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Contents Page
Introduction 3
General delivery notes 4
Safety notes 4
Quick start 5
Installation & testing 6
Useful advice for the user 11
Description of controls 12
Detergent drawer 13
Detergents, washing aids and amounts to use 14
Programme selector 17
The main wash 18
Consumption data 22
Programme Table 23
Cleaning and routine maintenance 25
Trouble shooting 27
Power failure 29
Technical data 30
Customer service 31
2
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Introduction
Please read and follow these instructions carefully and operate the machine
accordingly. This booklet provides important guidelines for safe use, installation,
maintenance and useful advice for best results when using your machine.
Keep all documentation in a safe place for future reference or for any future owners.
3
Note: this machine is solely for domestic use, i.e. to
wash, rinse and spin dry household textiles and
garments.
Notes on disposal
All packaging materials used are environmentally-friendly and recyclable. Please
help dispose of the packaging via environmentally-friendly means.
Your retailer or local council will be able to give you
details of current means of disposal.
Appliances that have reached the end of their useful life are not worthless
rubbish! Valuable materials can be salvaged from an old appliance via scrap
reprocessing.
Note: to ensure safety when disposing of an old
washing machine disconnect the mains plug from the
socket, cut the mains power cable and destroy this
together with the plug. To prevent children shutting
themselves in the machine break the door hinges or
the door lock.
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General delivery notes
Please check that the following items are delivered with the appliance:
– Instruction manual
– Guarantee card
– Blanking plug
– Inlet hoses & bracket
– Base panel & x2 push clips
Check that no damage has occurred during transit. If it has, call the manufacturer’s
service by GIAS (tel: 08705 400 600). Please see Customer Service.
4
Safety notes
Note: before carrying out any cleaning or maintenance
of the washing machine.
A) Disconnect the plug from the mains supply
B) Turn off the water supply
C) Hoover equips all its appliances with earthing. Ensure that the mains power
supply is earthed, if not, seek assistance from a qualified electrician.
D) Do not touch the appliance when hands or feet are wet or damp. Do not use
the appliance with bare feet.
E) The use of adapters, multiple connectors and/or extensions is not
recommended.
F) Caution: water temperature can reach 90°C during
the whites wash cycle and as a result the door
glass may get very hot.
G) Check there is no water visible in the drum before opening the door.
H) Do not allow children or unauthorised persons to use the appliance without
supervision.
I) Do not pull the power cable or the appliance itself to remove the plug from the
socket.
J) The appliance must not be exposed to weather conditions (rain, direct sun,
etc...)
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K) When moving the appliance never lift it by the controls, the detergent drawer,
the hoses or the power cable.
To avoid damaging the door when moving the appliance never rest the door
against objects e.g a trolley.
L) IMPORTANT!
If the appliance is installed on a carpeted floor ensure that the ventilation
through the base of the appliance is not obstructed.
M) When lifting the machine always use two people to help avoid injuries.
N) If the appliance is not running properly or breaks down, switch it off, disconnect
the plug from the socket, turn off the water supply and do not tamper with the
appliance.
Consult GIAS Service (tel: 08705 400 600) for possible repair. Failure to comply
with the above can compromise the safety of the appliance.
O) If the appliance’s power cable is damaged it must be replaced by a special cord
which is only available from GIAS Service.
P) After the machine has been installed, ensure that the mains plug and water
supply valves are easily accessible.
Q) Glass fibre curtains should never be put into this machine.
R) Lint or fluff must not be allowed to collect on the floor around the outside of this
machine.
S) Always ensure that the door locked indicator neon has switched itself off before
opening the door. By doing so the machine is allowed to cool down before the
laundry is handled.
T) Always ensure to fit the base panel to the machine.
5
Quick start
Washing
– Open the door.
– Select the laundry and put it in the machine
– Close the door
– Put the detergent in the dispenser compartments.
– Select programme by turning the programme knob.
– Select any function buttons required and then press the on/off button. The
functions are selected when the buttons are pressed in.
After washing
– Wait about two minutes for the door locking device
to disengage. The door locked neon will go out
– Switch off the washing machine by pressing the
ON/OFF button
– Open the door and remove the laundry
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Remove the machine from the packaging - close to where it will finally
be positioned - and proceed as follows:
On the back of the machine
1) Remove the central screw A and
side screws B and pull out the transit
bracket C along with the red locator.
2) Tilt the machine forward and remove
the polystyrene spacers.
3) Cover the central hole using the cap
enclosed in the instructions bag.
4) Adjust the two feet at the front to
level the machine.
5) Tilt the machine forward and locate
the base panel by (1) removing the
paper backing from the adhesive tape,
(2) locate the base panel in the front of the
machine, (3) offer the base panel up to the
base of the washing machine and locate
the two push clips.
6
Installation & testing
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Note: we recommend you keep the transit bracket and
screws to protect the machine for future transit.
The Manufacturers will not be responsible for any
damage to the machine caused by not following the
instructions relating to releasing the transit protection.
The user is responsible for all installation costs.
7
Connecting the fill hoses
This machine has inlet hoses with 19mm (3/4”) threaded ferrules fitted to the ends
to attach between the threaded connector on the appliance and the water supply.
Only use the new hoses supplied to connect the machine and ensure that
the sealing washers are in place inside the hose connectors.
Do not re-use old hoses which are attached to existing installations.
Do not over-tighten the connections. Hand tight is sufficient.
Do not trap or kink the hoses.
1. Connect the elbow end of hoses to
the back of the machine: red
connector (for hot water) to the red
threaded inlet, the white connector
(for the cold water) to the white
threaded inlet.
2. Connect the straight end of the
hoses to the stop taps.
If the inlet hose’s connection point is
changed, check that the 3/4” threaded
ferrule on the inlet hose is firmly
attached to the electrovalve connector.
WHITE
COLD
HOT
RED
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Water supply requirements
Connect the machine to the drainage system used by household sinks.
8
THIS MACHINE MUST BE CONNECTED IN
ACCORDANCE WITH THE WATER SUPPLY
REGULATIONS. WATER BYELAWS PROHIBIT
CONNECTION TO A SURFACE WATER DRAIN.
No other appliance should be plumbed into the standpipe.
There are two possible arrangements which can be seen below :-
DRAIN HOSE
HOSE SUPPORT
CROOK
12-15cm
32mm
min
60-80cm
HOSE SUPPORT CROOK
ATTACH HOSE
SECURELY TO
WASTE OUTLET
DRAIN HOSE
FIX SECURELY
ABOVE OVERFLOW
OUTLET OF SINK
For the washing machine to function properly the outlet end of the drain
hose must be at a minimum of 60 cm and a maximum of 80 cm from the
ground.
If you have no hot water supply or your hot
water pressure is low:
A cold fill adapter , allowing the installation of the
machine with a cold water supply only can be
purchased from Gias Service
(Tel. No. 01204 556111).
Cold Water Supply
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Testing the installation
Refer to the programme guide for details of how to select programmes.
1. Turn on the water supply and check for leaks from fill hoses.
2. Switch on the electricity supply.
3. Select a spin programme and then press the on/off button to start the
machine.
Allow the programme to continue for one minute and then switch off the
machine via the on/off button. This will remove any water remaining in the
machine from factory testing.
4. To check for cold water filling to the machine:
Select a rinse programme and press the on/off button to start the machine.
Allow the tumble action to continue until the water has pumped out.
Check that the drain outlet is not leaking or overflowing.
5. Switch off the machine via the on/off button at the end of the cycle.
6. To check for hot water filling to the machine:
Select programme 1 and press the on/off button to start the machine.
Allow the wash action to continue for one minute, then switch the machine off
via the on/off button.
Alternatively, both inlets can be connected to the cold water supply by using a
suitable adaptor.
7. Select a spin programme and press the on/off button to switch the machine
on. If the machine takes longer than one minute to empty check the drain
hoses for kinks.
Installation testing is now complete.
9
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To ensure the drum is thoroughly clean after testing and storage, select
programme 1 and run the machine for a complete cycle using only wash
detergent and water.
If the machine is not to be used immediately, switch off the mains power supply
and remove the plug from the power socket. We also recommend that the water
stop taps are turned off.
10
Note: it is advisable to isolate the washing machine
from the water and electricity supplies after each wash.
Electricity supply and safety advice
Washing machines are supplied to operate at a voltage of 240V, 50 Hz singlephase. Check that the conductor is powerful enough to supply at least 3.0 kW,
then connect the plug to a 13A earthed socket.
Electricity can be extremely dangerous. This washing machine must be earthed.
The socket outlet and the plug on the appliance must be of the same type.
It is not advisable to use multiple adapters and/or extension leads.
The wires in the mains lead are coloured in accordance with the following codes:
Blue – NEUTRAL
Brown – LIVE
Green and Yellow – EARTH
If the mains cord on this appliance is damaged, it must be replaced by a special
cord which is only obtainable from the Hoover spares service,
GIAS (01204 556111).
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11
Useful washing advice
Tips on using your appliance in the most environmentally-friendly and economical
way
Loading your washing machine
To make further reductions of energy, water and detergent consumption, we
recommend that you put a full load into your machine. Energy savings of up to
50% can be achieved by washing one full load compared to two half loads.
When is prewashing really needed?
Only with particularly dirty loads! Energy savings of 5 to 15% are made by not
selecting the prewash option for less dirty laundry.
Which wash temperature should you choose?
Using stain removers before machine washing reduces the need to wash at
temperatures over 60°C. Energy savings of up to 50% can be made by using a
40°C wash temperature.
Heavily soiled laundry
To ensure the best performance when washing a particularly dirty load, we
recommend that you reduce the amount of items to be put into the machine. If the
drum is not crammed full, the items will circulate more freely and will wash
cleaner.
ARIEL - Chosen and recommended by Hoover
When we produce a new washing machine we subject it to every test possible.
And one of the most important tests is the one that enables our experts to identify
the most suitable detergent for solving laundry problems. Ariel was able to meet
our needs: to make the washing machine function efficiently, not compromise the
machine’s lifespan and produce the best wash results. Consistently excellent
results, which was the main aim of the test we carried out, determined our choice
and our recommendation. The prime function of a detergent that answers all
washing requirements is to work with the water to remove dirt from fabrics,
holding it in suspension until it is removed when the water is pumped out, and to
control the amount of foam forming in the washing machine, without damaging the
fibres of the items being washed. Ariel fully satisfies all these requirements, as it
contains high quality elements, the result of the most advanced research,
ensuring excellent results under all conditions.
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Description of Controls
All the controls on your product’s control panel are listed as follows.The button
functions are selected when the buttons are pressed in. Carefully read the
relevant descriptions detailed below:
On/Off
After selecting the programme press the on/off button to start the machine. At the
end of the cycle press again to reset the button and switch off the appliance.
Power on Power off
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Door Locked Indicator Light
A special safety device prevents the door from being opened immediately
after the end of the cycle. A ‘Door locked’ indicator light is illuminated when
the door is fully closed. Wait for 2 minutes after the wash cycle has finished
and the door locked neon has gone off before opening the door. As a safety
measure check that there is no water evident in the drum.
Super Rinse
This option adds more water at the rinsing stage. This can help to avoid skin
irritation from detergent residues for people with particularly sensitive skin.
Selecting the Super Rinse button is also recommended when washing heavily
soiled fabrics, requiring the use of a lot of detergent, or when the wash load
contains items made of towelling whose fabrics have a greater tendency to retain
detergent.
Creaseguard
This option is available on delicates and woollens. When this option is selected
the machine will stop and the load will be held within the water in the drum. This
reduces the creasing. To continue with the wash cycle the Creaseguard button
must be pressed and the programme will re-start.
Fast Wash button
This option can be utilised on cottons and synthetics programmes. By selecting
the option, the wash time may be reduced by up to 50 minutes, depending on the
programme selected.
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The tables in the washing section describe the various programmes and illustrate
the number or symbol to select for them.
13
Note: this model is fitted with an electronic “sensor”
device that checks the load is balanced correctly. If the
load is slightly unbalanced the machine will re-balance
it automatically to then carry out the normal spin.
If, after several attempts, balance is not restored a
reduced spin speed will be used.
If loads are seriously unbalanced the spin stage will be
cancelled.
This helps limit vibration, reduce noise and improve
the washing machine’s reliability and life.
Detergent drawer
The detergent draw is split into 3 compartments:
– the first, labelled “I”, is for detergent utilised
during Prewash and Speed Wash.
– the second, labelled “II”, is for detergent
utilised during the main wash.
Main wash
powder
Pre-wash
powder
Fabric conditioner
Note: do not press the on/off button before selecting
the programme. Never turn the knob anti-clockwise.
PROGRAMME Selector
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– the third, labelled “ ” is for special additives, fabric softeners, fragrances,
starch, brighteners etc.
The machine is programmed to automatically take up additives during the final
rinse stage for all wash cycles.
14
Note: only put special additives, fabric softeners,
fragrances, starch, brighteners, etc, in the third
compartment.
Note: some forms of detergents are difficult to
dispense from the drawer e.g. concentrated powders.
For these, we suggest you use the recommended
dispenser which is placed inside the drum.
This ensures that the liquid detergent is dispersed in the drum only when needed.
Detergents, washing aids and amounts to
use
Choice of detergent
General purpose detergents
– Powder detergents, for a thorough wash, with bleaching agents, are
particularly suitable for use in hot wash programmes (60°C and over), for
heavily soiled and stained laundry.
– Liquid detergents, are particularly suitable for grease stains, such as greasy
skin marks, cosmetics and oil.
These detergents are not suitable for washing stained laundry, as they do not
contain bleach.
– Biological detergents, not all the products available give a really thorough
wash.
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Special detergents
– Detergents for coloureds and delicates, without added bleach, also often
without any optical brightening agents, to preserve the colour.
– Detergents for a thorough wash, without added bleach or enzymes,
particularly suitable for handling woollen fibres.
– Detergents for curtains with optical brightening agents, resistant to light, to
prevent yellowing from sunlight.
– Special detergents for programmed use of chemical substances, depending
on fabric type, degree of soiling and water hardness.
Here basic detergents, softeners, bleaches/stain removers can be added
separately.
Additional laundry aids
– Water softener, means less detergent can be used where water hardness is
classed as hard to very hard.
– Prewash substances, for the programmed treatment of stains prior to the
main wash.
Using them means the subsequent wash can be at a low temperature or with
bleach-free detergents.
– Fabric softener, prevents static build-up in synthetic fabrics and softens
fabrics.
If you own a tumble dryer, clothes are softened even without the use of a fabric
softener.
Do not put solvents in the washing machine!
Keep detergents and other laundry products out of children’s reach.
Before pouring in the detergent check that there are no foreign bodies in the
detergent drawer.
Dosage details are usually shown on the detergent packaging. Follow those
instructions!
Dosages
Only use detergents which are suitable for use in a washing machine.
You will obtain the best results from your wash with the minimum use of chemical
products and the best care for your laundry if you take into consideration the
degree of soiling as well as the type of detergent to choose.
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The amount of detergent to use depends on:
- water hardness, depending on the hardness of the water and the type of
detergent used, it is possible to reduce the amount of detergent. The softer the
water supply, the less detergent is required.
- the degree of soiling, it is possible to reduce the amount of detergent used
depending on the degree of soiling. Use less detergent for less soiled items.
- amount of laundry, it is possible to reduce the amount of detergent when
washing only a small amount of laundry. For smaller loads use less detergent.
The amounts shown on pack for detergents for washing delicates often already
refer to a reduced wash size.
Follow the dosage instructions!
Dosage for powder detergent
For normal and low concentration detergents: for normally soiled laundry
choose a programme without prewash.
Put the detergent in compartment II of the drawer.
For heavily soiled laundry, choose a programme with prewash.
Put 1/4 of the detergent in compartment I, 3/4 in compartment II of the drawer.
When using water softeners, first put in the detergent, then add the softener to
compartment II.
For highly concentrated detergents not in single dose format, follow exactly what
is shown on pack with regards to type and amount of dosage.
To avoid the difficulty of checking if the detergent has been taken up, use the
dosage aids provided in the detergent packaging.
Liquid detergent dosage
Liquid detergents may be used in accordance with the instructions on the relevant
packaging, for all programmes without prewash, by using the recommended
dispenser which is placed in the drum.
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Programme selector
The washing machine has different programme groups according to type of wash,
temperature, spin speeds and duration for handling the various types of fabric and
their level of soiling (see wash programme guide).
1. COTTONS
The programmes are designed for maximum washing and rinsing. With spin
cycles in between, they guarantee the laundry is rinsed perfectly. The final
spin cycle ensures laundry is spun dry as much as possible up to the
maximum speed.
2. SYNTHETICS and mixed fabrics
Washing and rinsing performance is optimised through drum rotation speeds
and water levels. The delicate action spin minimises creasing.
3. DELICATES
This is a new concept in washing, with a cycle that comprises of alternate
periods of activity and pauses, particularly suitable for washing very delicate
fabrics, such as Pure New Wool.
Wash and rinsing are carried out using a high water level to provide the best
results.
4. QUICK PROGRAMME
32 Minute Wash
This washing machine also has a 32 Minute Wash programme option
(Programme Q). This programme allows a complete washing cycle to be
carried out in approximately 32 minutes, with a maximum load of 2kg and is
recommended for lightly soiled items. When selecting the programme, please
note that we recommend you use only 20% of the recommended quantities
shown on the detergent pack. Do not use fabric conditioner with this
programme.
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Main wash
Auto half load
The washing machine is fitted with a self adjusting water level system. This
system enables the machine to use the optimum amount of water needed to wash
and rinse the laundry in relation to the particular load. This results in a reduction
of the water and electricity used without in any way compromising the washing
and rinsing performance.
In fact, the amount of water and electricity used will always be appropriate for the
clothes load.
The washing machine automatically ensures excellent washing results at
minimum cost whilst respecting the environment.
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Sorting the laundry
– It is recommended you wash only items which are washable with water and
detergent and not dry-clean items.
– If you need to wash rugs, bedspreads or other heavy items, it is best not to
spin them.
– Sort the laundry according to fabric type, degree of soiling and wash
temperature: follow the labelling on the garments.
Examples:
Laundry for hot wash
Coloured, easy-care materials
Delicates and wool
– Items labelled with the following symbols are not suitable for machine
washing:
Wash by hand
Dry clean
For very delicate items, such as net curtains, underwear, tights etc., you are
advised to use a laundry net or wash bag.
– Woollen items must be labelled with the “Pure New Wool” symbol if they are to
be washed in the machine, and must also be labelled “non-matting” or
“machine washable”. Please check the laundry item for the label.
– Colour often leaks from new coloured items.
This can then colour other lighter items being washed.
We therefore recommend that coloured items should be washed for the first
time separately.
For future washes, non colourfast items can only be washed with white
laundry up to 40°C.
Do not wash
19
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Note: when sorting laundry
– check there are no metal
objects in the laundry (such as
paper clips, safety pins, pins,
coins etc...); In the event of a
machine failure during the
warranty period and foreign
objects are found to be the
cause of the failure a labour
charge may be made for the
call out of an engineer.
– button up pillowcases, fasten
zips, hook & eye fasteners,
belts and long dressing gown
cords;
– remove curtain hooks;
– pay close attention to the
labels on items;
– if you notice stubborn stains
whilst sorting the laundry,
remove them using a special
detergent or a special stain
remover.
20
– We do not recommend washing a full load of just towelling items as they
absorb a lot of water and may become too heavy for the drum.
The correct way to wash
Preparing the laundry
A) Select and sort the laundry according to the wash care labels found on each
garment. Always check the care labels.
Loading the laundry
B) Open the door.
C) Put the laundry in the washing machine. Close the door again, ensuring that
no items of laundry are obstructing the lock or door seal.
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Putting detergent in machine
D) Open the drawer, choose the
detergent and put in the correct
amount, according to the
manufacturer’s instructions and the
detergent advice on page 13.
Add any other laundry aids (see page
14). Close the drawer again.
Liquid detergents that are to be placed
directly into the drum should use the
recommended dispensing device.
21
Main wash
powder
Pre-wash
powder
Fabric conditioner
Selecting the wash programme
Note: when setting the programme, make sure that the
on/off button is not selected. (On Off )
Refer to the programme guide or the programme descriptions on the front of the
machine to select the most suitable programme.
The programme is selected by turning the programme selector clockwise and
aligning the programme number with the indicator. Press additional function
buttons if you require.
Check that the tap is turned on and that the discharge hose is positioned
correctly.
Press the on/off button. The door locked indicator illuminates and the programme
will begin.
When the programme has finished
Wait for the door lock to be released (about 2 minutes after the programme has
finished). Switch off the machine by resetting the on/off button and open the door.
Remove the laundry. Disconnect the plug from the mains power supply and turn
off the water supply after every use.
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Water and electricity consumption and
approximate length of programmes
selected
22
The above results are based upon cold fill water (15°C) and maximum load
capacities.
* Programme length is variable depending on the type of fabric in the loads, the
weight of the load, the wash temperature and pressure of the water as it enters
the machine.
Programme Water Electricity Duration
consumption consumption in mins*
in litres kWh
Whites normal 90°C, and
pre-wash, full load 45 1.8 135
Coloureds fast 60°C, full load 45 0.95 115
Coloureds non-fast 40°C, 3.0 kg 38 0.55 80
Mixed fabrics 60°C; 2.0 kg load 36 0.83 90
Wool 40°C; 2.0 kg load 53 0.40 58
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23
PROGRAMME FABRIC TYPE PROGRAMME FOR LOAD WATER DETERGENT
(max)
TEMP °C
III
Whites & Colourfast fabrics Intensive - heavily 5 90°
** *
1 Prewash Cotton, linen, hemp soiled
Whites Cotton, colourfast Normal soiling 5 60°
**
2 mixed fibres
Coloureds Cotton, mixed fabrics Normal-Light soiling 5 50°
**
3 Fast Colour Fast
Coloured Cotton, mixed fabrics Lightly soiled - delicate 5 40°
**
4 Non Fast Coloureds Non Fast coloureds
– Rinse Cotton Thorough rinsing, fabric 5 –
*
conditioner & high
speed spin
– Spin Cotton, linen High speed spin 5 _
Mixed Mixed & synthetic fabrics, Heavily soiled 2 60°
**
5 Fabrics colourfast mixed fabrics
Coloureds Mixed fabrics, cotton, Normal soiling 2 50°
**
6 synthetics
Acrylics Synthetics (Nylon), Lightly soiled 2 40°
**
7 coloured mixed fabrics
– Rinse Synthetics & mixed Rinses, fabric conditioner 2 –
*
fabrics & low speed spin
– Slow spin Delicate synthetics & Low speed spin 2 –
mixed fabrics
Delicates Synthetics (Nylon), Lightly soiled 2 40°
**
8 coloured mixed fabrics
Woollens Normal soiling 1 40°
**
9
Woollens Lightly soiled 1 30°
**
10
– Rinse Rinses, fabric conditioner 1 –
*
& delicate spin
– Delicate Mixed fabrics, delicate Delicate spin 1 –
spin synthetics, wool
32 Minute Mixed fabrics Rapid wash for lightly 2 50° *
Q
Wash soiled items
– Rinse & Mixed fabrics Rinse & short spin 2 –
Short spin
– Short spin Mixed fabrics Short spin 2 –
Programme guide
Machine washable
wool , very delicate
fabrics, synthetic
knits
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24
Points to consider:
When washing heavily soiled laundry it is recommended the load is reduced by
about 1-1.5 kg. By doing so the laundry is allowed to circulate more freely.
Energy label data based on programme 2 tested in accordance with EN60456.
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Cleaning and routine maintenance
Do not use alcohol-based scourers and/or thinners on the outside of your
washing machine, just a wipe with a damp cloth will suffice. The washing
machine needs very little maintenance:
– Cleaning the drawer compartments.
– Cleaning the filter.
– Cleaning the door glass.
Cleaning the drawer
Clean the compartments occasionally to remove detergents and additives.
A) To do this you just need to pull the
out firmly from the machine,
but without forcing it.
B) Clean the compartments and the
syphon cap under running water.
C) Replace the drawer.
Cleaning the filter
The washing machine is fitted with a
special filter to prevent items such as
coins, buttons, etc. blocking the
discharge hose. These may be retrieved
by:
1. Removing the kickplate by gently
pulling it from the bottom in an
outwards and upwards direction.
2. Use the kickplate to collect the
water still in the filter.
3. Turn the filter anticlockwise,
remove it and clean it.
After cleaning, return to its original
position and lock by turning
clockwise. Replace the kickplate.
We recommend that the filter be
cleaned frequently, at least once a
month.
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Transporting or storing the
appliance for long periods when
appliance is not in use
If the appliance is being transported or is out of
use for long periods in unheated places, all
remaining water must be completely removed
from all hoses.
Ensure mains power plug is disconnected, then
unclip the discharge hose and lower it into a
basin on the floor until all the water has emptied
out.
When transporting the appliance refit the transit
bracket, central screw and side screws.
26
Cleaning the door glass
Regularly clean the door glass with a damp cloth. A build up of soiling and
residues from the water may result in water leaking from the door.
Do not use abrasive cleaners as they can scratch the surface.
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27
Trouble shooting
What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the following
checklist. A charge will be made if the machine is found to be working or has been
installed incorrectly or used incorrectly. If the problem persists after completing the
recommended checks, please call the GIAS Service (tel: 08705 400 600), they
may be able to assist you over the telephone.
PROBLEM
1. Does not work on any programme
2. Does not fill with water
3. Water does not drain away
4. Water on floor around the washing
machine
5. Does not spin
6. Machine vibrates a lot during spin
7. Door will not open
8. The control knob turns a full circle
quickly during a programme
CAUSE
Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.
RCD tripped (trip switch).
See cause 1.
Water supply turned off.
Programme selector not correctly
positioned.
Kink in discharge hose.
Foreign bodies in filter.
The machine has been plumbed in
incorrectly.
Leaking gasket between tap and
water inlet hose.
Strand of clothing or dirt between
door rubber gasket and door glass.
Incorrect plumbing.
Water has not yet drained away.
Unbalanced load.
Washing machine not completely
level.
Load not distributed evenly.
Transit brackets not removed.
Two minutes have not elapsed since
the programme finished.
The control knob was not in the
expected position when automatically
checked by the machine.
REMEDY
Plug it in.
Switch on.
Check and refer to ‘Power Failure’
section.
Check.
Close door.
Reset RCD.
Check.
Turn on water supply.
Position programme selector
correctly.
Straighten discharge hose.
Examine filter.
Check installation.
Replace gasket and tighten
connection.
Re-load the machine and keep
rubber door gasket/door glass
clean.
Check plumbing.
Wait a few minutes for machine to
empty.
Rearrange load evenly.
Adjust the special adjustable feet.
Rearrange the laundry evenly.
Remove transit brackets.
Wait two minutes.
Note: This action is normal if the
knob has been moved accidentally
during a cycle.
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It is unlikely that water will be visible in the drum! This
is due to the latest technology that achieves the same
standard of washing and rinsing but with far less water
consumption.
It is unlikely that water will be visible in the drum! This
is due to the latest technology that achieves the same
standard of washing and rinsing but with far less water
consumption.
28
Note:
The use of environmentally-friendly, phosphate-free detergents (check detergent
information on pack) can have the following effects:
– waste water from rinsing may be cloudier because of the presence of a white
powder (zeolites) held in suspension, without the rinse performance being
adversely affected;
– presence of white powder on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
– The presence of foam in the final rinsing water is not necessarily an indication
of poor rinsing.
– Carrying out more rinse cycles does not serve any purpose in such cases.
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Power failure
If there is a power failure the wash cycle will be interrupted, the wash programme
and functions will be suspended.
When the power is restored, the wash programme and functions will re-start from
the same point and complete the programme.
The load can be removed from the machine during a power failure as follows:
The water can be drained from the machine by:
1. Switch off the machine both via the on/off button and on the mains power
supply. Remove the plug from the mains power supply socket.
2. Carefully move the machine so the rear of the machine is accessible. Please
follow the safety precautions which we recommend under the ‘safety notes’
section of this manual.
3. Unclip the drain hose from the rear panel of the machine and lower the hose
into a bowl on the floor.
29
Important: the water may be very hot!
When the bowl is full raise the end of the drain pipe to a height higher than the
top of the appliance to stop the flow of water. Empty and replace the bowl and
continue draining the machine until empty.
4. Once the machine is fully drained of water, clip the hose to the rear of the
machine. Open the door and remove the load.
The door can be opened approximately 2 minutes after the power failure. Do not
force open the door.
Important: the water and the load may be very hot!
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Technical data
•
Max. load of dry laundry 5kg
•
Water pressure (0.5-8 bar)
0.05-0.8 MPa
•
Spin speed max. 1100 rpm
(HPM110)
max. 1200 rpm
(HPM120)
max. 1300 rpm
(HPM130)
max. 1500 rpm
(HPM150)
Measurements
•
Width 60cm
•
Depth 54cm
•
Height 85cm
30
NB: For specifications regarding electrical data, see the data plate on the front of
the washing machine (door area).You will also need to refer to the information on
the data plate should you need to contact the GIAS Service for any advice.
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Customer Service
The appliance is covered by a certificate of guarantee which allows you free use
of the Hoover Technical Support Service (termed GIAS tel: 08705 400 600),
except for the price of the call, for a period of one year from the date of purchase.
Remember to send off the guarantee certificate for validation within 10 days of the
date of purchase.
You should retain the receipt issued by the retailer when you purchased the
machine to show to the call out engineer, should you need to consult one.
If your washing machine shows signs of a defect or is not working properly, before
you contact GIAS Service we recommend you carry out the checks detailed within
the Trouble shooting section.
If the problem with the machine persists after completing all the recommended
checks, please dial the GIAS Service number on the rear cover of this manual.
For the cost of a telephone call, you will be connected directly to GIAS. It is
important you tell the GIAS advisor your product’s model number and serial
number, which you will find on the rating label (16 characters, beginning with the
number 3), found on the front of the washing machine (door area). By doing this,
your enquiry will be responded to more efficiently.
31
Your Guarantee
Hoover guarantees all parts of this product for 5 years from the date of
purchase. During that time Hoover will replace or repair all defective parts
free of charge, except for parts subject to fair wear and tear such as belts.
The call out fee and labour costs are chargeable after the first 12 months.
To qualify for benefits under the guarantee, you must be able to provide proof
of date of purchase and the appliance must have been installed and used in
accordance with the instructions described in this manual. Consequential
losses and accidental damage to the machine is not covered by the
guarantee.
Hoover cannot be responsible for the results of using this machine for any
purposes other than those described in this manual.
This guarantee does not effect your statutory or common law rights.
05651318.qxd 31-07-03 21:38 Page 31
For service and repairs please call our national number:
Hoover Technical - Tel: 08705 400 600
Support Service
[ Eire 018301 666 ]
Always use genuine Hoover spares, available direct from GIAS Service:
Hoover Spares Service
Tel: 01204 556111
Hoovercare
To maintain your Hoover product in peak condition you may wish to take out
a Hoovercare policy, which for an annual payment provides a comprehensive
maintenance and repair scheme. For more information please call
08705 400 600.
The Hoovercare scheme is not available in Eire.
05651318 ® Registered Trade Mark
05651318.qxd 31-07-03 21:38 Page 32
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