Honeywell RP2, RP4 User Manual

RP2/RP4*

Mobile Printers

User Guide

*For China, models RP2B-C, RP2D-C, RP4B, RP4D-C *For Thailand models RP2B, RP2D-T, RP4B, RP4D-T *For India models RP2B, RP2D, RP4B-I, RP4D-I

Disclaimer

HoneywellInternationalInc.(“HII”)reservestheright tomake changesinspecifications andother information containedin this document without prior notice, and the reader should in all cases consult HII to determine whether any such changes have been made. The information in this publication does not represent a commitment on the part of HII.

HII shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. HII disclaims all responsibility for the selection and use of software and/or hardware to achieve intended results.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HII.

Trademarks

Microsoft Windows 7,Windows 8, Windows Mobile, andWindows CEare trademarksor registeredtrademarks of Microsoft Corporation.

Wavelink Avalanche is a registered trademark of Wavelink Corporation. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. Android is a trademark of Google Inc.

Other product names or marks mentioned in this document may be trademarks or registered trademarks of other companies and are the property of their respective owners.

Patent

For patent information, refer to www.hsmpats.com.

Firmware (Software) Agreement

The enclosed firmware (software) resident in the printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’strade or business. The user agrees not to, andnot to authorize or permit any other personor party to, duplicate or copy the firmware or the information contained in the non-volatile or programmable memory. The firmware (software) is protected by applicable copyright laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special or consequential damages, arising out of the use or inability to use the firmware (software).

TABLE OF CONTENTS

Customer Support .......................................................................................................................	vii
Technical Assistance............................................................................................................	vii
Product Service and Repair...............................................................................................	vii
Limited Warranty...................................................................................................................	vii
Chapter 1 - Get Started....................................................................................	1
Introduction......................................................................................................................................	1
Unpack Your Device.......................................................................................................................	1
About the Battery ...........................................................................................................................	2
Charge the Battery.........................................................................................................................	2
Download Required Software....................................................................................................	3
Default USB Connection.......................................................................................................	4
Configure Printer............................................................................................................................	4
Safety Precautions for Lithium Batteries.............................................................................	5
Proper Disposal of the Battery ...........................................................................................	6
Important Safety Instructions...................................................................................................	6
Chapter 2 - Load the Media.............................................................................	7
Load Labels or Paper....................................................................................................................	7
External Media..........................................................................................................................	9
Configure the Media..................................................................................................................	10
Media Types and Settings.................................................................................................	11
Chapter 3 - Program the Interface .............................................................	13
USB Connection ..........................................................................................................................	13

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Default USB Connection....................................................................................................	14
USB Settings...........................................................................................................................	14
Configure Printer............................................................................................................	14
Bluetooth Connection................................................................................................................	17
Bluetooth Settings................................................................................................................	17
Tap and Pair.............................................................................................................................	18
Wireless LAN Connection.........................................................................................................	18
Static IP/DHCP.......................................................................................................................	19
Dynamic IP Address (DHCP)......................................................................................	19
Static IP Address.............................................................................................................	19
Infrastructure/Ad-hoc ..................................................................................................	19
Wireless LAN Security.........................................................................................................	20
WEP 64 and 128 Bit.......................................................................................................	20
WPA2-PSK with CCMP..................................................................................................	20
WPA2-PSK with TKIP.....................................................................................................	21
WPA2-Enterprise ............................................................................................................	21
WPA-PSK with TKIP........................................................................................................	21
Chapter 4 - Printer Display and Buttons ...................................................	23
Front Panel.....................................................................................................................................	23
On/Off Button .......................................................................................................................	23
Media Button .........................................................................................................................	23
LED Display.............................................................................................................................	24
Audible Indicators.................................................................................................................	24
Set Sleep and Power Down Timer..........................................................................................	25
Real-Time Clock (RTC)...............................................................................................................	25
Set the Date and Time.........................................................................................................	25
Chapter 5 - Calibration..................................................................................	27
Calibrate the Media.....................................................................................................................	27
Quick Media Calibration.....................................................................................................	27
Manual Media Calibration.................................................................................................	28

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Gap Type Labels ..............................................................................................................	28
Black Mark Labels ..........................................................................................................	29
Chapter 6 - Configuration Files....................................................................	31
Print Configuration Label.........................................................................................................	31
Save and Load Configuration Files.......................................................................................	31
Save a Configuration File...................................................................................................	31
Load a Configuration File...................................................................................................	31
Chapter 7 - Maintenance...............................................................................	33
Battery Charge Information.....................................................................................................	33
Health Status ..........................................................................................................................	33
Gas Gauge................................................................................................................................	34
Change the Battery .....................................................................................................................	34
Cleaning Intervals........................................................................................................................	35
Maintenance Schedule..............................................................................................................	35
Clean the Printhead..............................................................................................................	36
Standard RP4 Models...................................................................................................	36
Linerless Models.............................................................................................................	36
Firmware Update..........................................................................................................................	37
Chapter 8 - Troubleshooting.........................................................................	39
Chapter 9 - Product Specifications .............................................................	41
RP2 Printer Specifications .......................................................................................................	41
RP4 Printer Specifications .......................................................................................................	42
Required Safety Labels..............................................................................................................	45
RP2Printer................................................................................................................................	45
RP4Printer................................................................................................................................	45
Fonts..................................................................................................................................................	45
Bar Code Symbologies...............................................................................................................	46
Graphics...........................................................................................................................................	46
Software and Firmware..............................................................................................................	46

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Control Language Compatibility....................................................................................	46
Device Management Support and Compatibility.....................................................	46
Network Compatibility.........................................................................................................	46
O/S Support............................................................................................................................	46
Label Design Software Compatibility ...........................................................................	46
ERP Systems...........................................................................................................................	47
Software Development Kit.................................................................................................	47
Chapter 10 - Accessories ..............................................................................	49
Belt Clip............................................................................................................................................	49
Shoulder Strap/Hand Strap (RP4 Printer Only)..............................................................	49
Belt Loop.........................................................................................................................................	50
Soft Case.........................................................................................................................................	50
USB On-the-Go ............................................................................................................................	51
Chapter A - Printer Language Emulation..................................................	53
Chapter B - Print Demo..................................................................................	55
NETira CT Printer Demo............................................................................................................	55

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Customer Support

Technical Assistance

To search our knowledge base for a solution or to log in to the Technical Support portal and report a problem, go to www.hsmcontactsupport.com.

For our latest contact information, see www.honeywellaidc.com/locations.

Product Service and Repair

Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain warranty or non-warranty service, return your product to Honeywell (postage paid) with a copy of the dated purchase record. Tolearnmore, goto www.honeywellaidc.comandselect Service & Repair at the bottom of the page.

Limited Warranty

For warranty information, go to www.honeywellaidc.com and click Resources >

Product Warranty.

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CHAPTER

1 GET STARTED

Introduction

The RP Series printer family blends the rugged durability with state-of-the-art electronics and user-friendly features to redefine the standard in portable thermal printers. The printer’s USB, WiFi LAN, or Bluetooth® technology offers an easy interface to any host system.

To print labels or receipts, refer to the instructions included with the software you use to create the labels.

A Windows® printer driver can be found on our website, www.honeywellaidc.com.

Unpack Your Device

After you open the shipping carton containing the product, take the following steps:

•Check for damage during shipment. Report damage immediately to the carrier who delivered the carton.

•Make sure the items in the carton match your order.

•Save the shipping container for later storage or shipping.

In order to print from your printer, the following items are required. If you do not have these items, contactyour customer-support or salesrepresentative for advice on where topurchase the items or where the required software can be downloaded.

•Power Supply (sold separately)

The appropriate power supply for your region is required and is not included as part of the printer purchase. If you do not have an applicable power supply for your printer, you will need to order one.

•Connection Cable

YouwillneedastandardMiniBtoUSBAcableifyouareconnectingyourprinter via USB.

•Print Media

Honeywell offers a full line of applicable printing labels, receipt media, and supplies.

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About the Battery

Power is supplied to the printer by a rechargeable lithium ion battery. Batteries are shipped only partially charged. The battery should be charged for a minimum of 4 hours before initial use to ensure optimal performance.

Warning: The maximum operating temperature of the printer is 122ºF (50°C), however the maximum operating temperature for charging when used with a Honeywell power supply is limited to 104ºF (40°C). Charge theprinter in a location that meetsthis temperature requirement.

See Battery Charge Information on page 33 for further information about the battery.

Charge the Battery

1.Install the battery in the printer. Align the release tab with the same side as the charge contacts and lock the battery into position. The latch clicks into place when properly seated.

2. Connect the power supply to printer’s power jack.

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3. Connect the AC power cord to the power supply and plug into an outlet.

Note: OperatingtheprinterwhileitisconnectedtotheACpowersupplycanshortenthelife

of the battery and is not recommended.

Download Required Software

1.Create a new folder on your local computer named Drivers.

2.Go to the Technical Support Downloads Portal at https:// hsmftp.honeywell.com.

3.Go to:

Software

-Printers

- Mobile - Portable - RP2 RP3 RP4

- Utility

to download the NETira® CT Printer Configuration Utility.

4.When prompted, click on Open Honeywell Software Downloader.

5.Once the file has been downloaded, extract it to your Drivers folder.

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6.Go to:

Software

-Printers

-Mobile - Portable

-RP2 RP3 RP4

-Drivers

-Printer

to download the Windows Printer Drivers (for DPL Input Mode).

7.When prompted, click on Open Honeywell Software Downloader.

8.Once the file has been downloaded, extract it to your Drivers folder.

9.Open the Drivers folder and double-click each of the setup.exe files. Follow the prompts to install each piece of software.

Default USB Connection

The default USB class is CDC Composite. On some systems (e.g., handheld devices), you will have to change this USB class in order to connect. See USB Connection on page 13 for further information.

1.Connect the USB cable to the printer and to the USB port on the host system.

2.Power up your printer.

3.Your host computer should recognize the printer and begin adding the device driver. If the setup operation does not start, locate the Devices and Printers section in the Control Panel and select Add a Printer.

4.Select the appropriate RP printer model and follow the prompts to finish installation.

Configure Printer

1.Turn the printer on and connect it to the computer using the USB cable.

2.Open the NETira™ CT Printer Configuration Utility Tool.

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3.Query the printer by clicking Tools - Update Available Connections For Printer. This will look for the USB Virtual COM Port.

4.Once this is completed, reopen the dropdown menu and select the USB Virtual COM port.

Note: Make sure this port is not in use by the printer driver when you add it to the host system.

5.Select Tools - Query Printer Configuration (or press CTRL-q) to display the printer’s configuration.

See Program the Interface beginning on page 13 for detailed information about changing your printer’s settings.

Safety Precautions for Lithium Batteries

•Do not place batteries in fire or heat the batteries.

•Do not store batteries near fire or other high temperature locations.

•Do not store or carry batteries together with metal objects.

•Do not expose batteries to water or allow the batteries to get wet.

•Do not connect (short) the positive and negative terminals, of the batteries, to each other with any metal object.

•Donotpierce,strikeorsteponbatteriesorsubjectbatteriestostrongimpactsor shocks.

•Do not disassemble or modify batteries.

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Caution: There is a danger of explosion if the batteries are incorrectly replaced. Replace the batteries with only the same or equivalent typerecommendedby themanufacturer.Disposeof used batteriesaccordingtotherecycleprogramforbatteriesas directed by the governing agency for the country where the batteries are to be discarded.

Proper Disposal of the Battery

When the battery has reached the end of its useful life, the battery should be disposed of by a qualified recycler or hazardous materials handler. Do not incinerate the battery or dispose of the battery with general waste materials. You may send the battery to us. (postage paid). The shipper is responsible for complyingwith all federal, state, and local laws and regulations related to the packing, labeling, man-

ifesting, and shipping of spent batteries. Contact the Product Service Department (Customer Support) for recycling or disposal information. Since you may find that your cost of returning the batteries significant, it may be more cost effective to locate a local recycle/disposal company.

The printer is also designed with external-charging capabilities (optional) using Honeywell-approved charging accessories. For more information on available optional charging accessories, or a guide to using the multi-bay charging accessory, go to www.honeywellaidc.com.

Important Safety Instructions

This printer hasbeendesignedtoprovidemanyyearsofsafe, reliableperformance. As withall types of electricalequipment, however, therearea few basic precautions you should take to avoid hurting yourself or damaging the equipment:

•Read the installation and operating instructions.

•Read and follow all warning instruction labels on the printer.

•Make sure all openings on the printer remain unblocked. Never insert anything into the openings or ventilation slots.

•Do not place the printer near a heat source.

•Do not use your printer near water or spill liquid into it.

•Be certain that your power sourcematches alistedvoltageratingfor theprinter (if unsure, check with your dealer or local utility company).

•Do not place the power cord where it can be stepped on and, if the power cord becomes damaged, immediately replace it.

If service is required, use only qualified trained technicians to repair your printer. See Customer Support.

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CHAPTER

2 LOAD THE MEDIA

Load Labels or Paper

Load labels or paper into the printer as follows:

1. Press down on the latch lock and lift up the printer’s cover.

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2. Slide and hold open the supply hubs.

3. Orient the paper as shown and insert into the printer.

4.Allow the supply hubs to retract onto the paper roll and press the cover down until it latches.

5.Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label.

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External Media

1. Press down on the latch lock and lift up the printer’s cover.

2.Open the external media door located under the supply hubs.

3.Slide and hold open the supply hubs and install the media spacer.

4. Insert the media through the external media door and through the printer.

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5.Press the media button 2 or 3 times to normalize tracking. Each button press advances the paper to the start of the next label.

Configure the Media

Note: If you haven’t downloaded the drivers and software, you must do so now. See Download Required Software.

Most applications use the printer’s default media setting of Gap, for gap labels. However, if reflective (black mark), or continuous media is used, you must change the printer’s settings.

1.Turn the printer on. If you are using a USB interface, connect the USB cable to the computer.

2.Open the NETira CT Printer Configuration Utility Tool and click on Tools - Query Printer Configuration (or press CTRL-q) to query the printer.

3.Under Printer Information, select Media Label.

4.Clickin the entries under the New Value column toupdate the settings for your media type. Each setting will havea dropdown list from which you canchoose a new value.

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Media Types and Settings

Media Type
Gap Label	Notch Edge	Notch Center	Reflective	Continuous
Gap Label	Notch Edge	Notch Center	(Black Mark)	Continuous
			(Black Mark)

Sensor Type
			Black Mark (Top	Continuous
Gap	Not Supported	Gap	Black Mark (Top	Label Length
Gap	Not Supported	Gap	or Bottom)	Label Length
			or Bottom)	(set value)
				(set value)
Setting	Description

Continuous Label Length (1/100 inch)

Label Width (1/100 inch)

Maximum Label Length (1/100 inch)

Sensor Type

Distance the printer will advance after pressing the Media Feed button. Distance is measured in 1/100 inch, so 1000 = 10 inches.

200 = 2 inch media

300 = 3 inch media

400 = 4 inch media

Distance must be greater than the length of your media. Distance is measured in 1/100 inch, so 1000 = 10 inches.

Gap = labels with gap

Continuous = media with no gap

Reflective = labels with Q-mark or black mark

5.After updating the New Value column, click the Send button to send this change to the printer.

6.Allow 30 seconds for the printer to reset.

If you have issues with media registration after sending these settings to the printer, refer to Calibrate the Media on page 27.

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