Honda Automobiles HRA214 User Manual

The HRA214 meets CPSC blade safety requirement for walkbehind rotary power mowers.

This manual covers operation and maintenance of the HONDA ROTARY MOWER HRA214.
All information in this publication is based on the latest product information available at the time of approval for
printing. Honda Motor Co., Ltd. reserves the right to make changes at any time without notice and without incur-

ring any obligation.

Any powered product can be a potential source of danger if misused or improperly maintained.
Pay particular attention to statements preceded by the following words:

Illustrations in this manual are based primarily on the S-XA type (self-propelled) HRA214.

Indicates the possibility of personal injury or loss of life if instructions are not followed.

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Indicates the possibility of equipment damage if instructions are not followed.

HONDA MOTOR CO., LTD 1983, ALL RIGHTS RESERVED

1

Thank you for purchasing a Honda Lawn Mower.
If any problems occur, or if there are any questions concerning the niower, consult an authorized HONDA dealer.
No part of this publication may be reproduced without written permission.

* The Honda rotary mower is designed to give safe and dependable service if operated according to instructions

and intended use: mowing (cutting) grass, and bagging cut grass when equipped with the grass bag. Any other

use could be dangerous.

* Read and understand the Owner’s Manual before operating the mower. Failure to do so could result in personal

injury or equipment damage.

.

CONTENTS

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3
GENERAL SAFETY
COMPONENT IDENTIFICATION

CONTROLS
OPERATION

.............................................................

............................................................

......................................................

............................................ 5

0 High altitude operation .............................................. 13

TRANSPORTING/STORAGE
MAINTENANCE

.........................................................

TROUBLESHOOTING CHART.

SPECIFICATIONS

........................................................

WARRANTY SERVICE

...............................................

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4

7
9

19

22
34

35
36

GENERAL SAFETY

* Know how to stop the engine quickly and under-

stand operation of all the controls. Never permit
anyone to operate the mower without proper in­struction.

* The rear shield is for your protection; keep it

in place at all times.

* The blade is sharp and dangerous. Never put your

hands or feet under the mower. Never tilt the
mower to expose the blade while the engine is
running. If you find it necessary to work on the
blade or mower, stop the engine and remove the
spark plug cap.

* Never stand in front of self-propelled mowers

when the engine is running. Someone may accid­entally engage the drive clutch.

* Keep clear of the discharge opening when the bag

is not attached to avoid being hit by a flying
object.
Clear the lawn of sticks, stones, or debris before
mowing. Mow only in cleared areas in daylight or

good artificial light.

* Protect yourself by wearing long trousers and

appropriate shoes. Don ‘t wear loose fitting clothing
or sandals when mowing.

* Keep children and pets away from the mower at all

times.

* If the blade strikes a stone, sprinkler head, etc., be

sure the blade, blade holder. woodruffkey. fasten-

ers, crankshaft, etc. are in good condition before
continuing to mow.
Replace any damaged parts.

COMPONENT IDENTIFICATION

j ROTO-STOP LEVER

RECOIL STARTER

SPARK PLUG CAP

MUFFLER

AIR CLEANER

-,

THROlTLE LEVER

GRASS BAG HANDLE

DRIVE CLUTCH LEVER

DISCHARGE GUARD

OIL FILLER CAP

ENGINE OIL DRAIN PLUG

HANDLE

FUEL TANK CAP

CONTROLS
Throttle (All types)

“CHOKE”
“HI”
“LO”
“STOP”

ROTOGTOP Lever (All types)

To put the cutting blade into operation, press the

button on top of the ROTO-STOP lever and push the
lever forward, holding it against the handlebar.

The blade will stop when the ROTO-STOP lever is

released.

THROTTLE

CONTROL LEVER

Drive Clutch Lever (Self-propelled type)

To propel the mower, push the drive clutch lever
forward and hold it against the handlebar. Release
the lever to disengage the drive.

To propel the mower and operate the cutting blade
simultaneously, push the button on top of the
ROTO-STOP lever, then push the drive clutch lever
forward; the drive clutch lever will hold the ROTO­STOP lever forward, as shown.

When the drive clutch lever is used to hold the

ROTO-STOP lever forward, releasing the drive clutch
lever automatically releases the ROTO-STOP lever,

Shift Lever (Self-propelled type)
Move the shift lever to select slow or fast drive speed.
Position 1: Slow, 0.8 m/set (2.6 ft/sec)

Position 2: Fast, 1 .O m/set

(3.3 ft/sec)

DRIVE CLUTCH

LEVER

OPERATION
This MOWER should be used with the grass bag.

The following suggestions and rules are intended

to help you operate your Honda HRA214 under the
safest conditions possible. Be alert and exercise the
same care using’the mower as you would using any

other power tool.

­* Be especially careful when mowing uneven or

rough ground. The mower may tilt, exposing the
blade, and hidden objects could be thrown by the
blade.

Keep

all four wheels on the ground.

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* Use extra care when mowing around objects to

keep the blade from striking them Never delibera-

tely mow over any object.

* Stop the engine immediately if the blade hits an

object or the mower starts to vibrate. Remove the
spark plug cap (keep the wire away from the plug)
and inspect for damage.

NOTE:

Mow across slopes. Do not mow excessively steep
slopes.
Always push, never pull, a mower with the engine
running. Control direction by the handle, not by

foot pressure on the mower housing.
Keep a firm hold on the handle and walk, never
run, with ‘the mower. Don’t lag behind the ma-

chine or let it pull you.
(Self-propelled type) Do not use the drive clutch

when maneuvering around tress, etc. Release the

clutch and push the mower while using the ROTO-

STOP for better directional control.

9

BEFORE YOU START THE MOWER

1. Check the engine oil level.
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* Engine oil is a major factor affecting engine per-

formance and service life. Non-detergent or veget-

able oils are not recommended.

* Running the engine with insufficient oil can cause

serious engine damage.

Use Honda4stroke, or an equivalent high deter­gent, premium quality motor oil certified to meet or
exceed U.S. automobile manufacturers’ requirements
for service classification SE or SF (Motor oils clas­sified SE or SF will show this designation on the
container).
SAE low-40 is recommended for general, all tem-

perature use.
a. Place the mower on a level surface.
b. Remove the

oil

tiller cap and wipe

the dipstick

clean.

c. Insert the dipstick into the oil filler neck, but do

not screw it in.

d.

Check

the lower level, fill to the upper level with the
recommended oil.

the oil level shown on the dipstick. If near

,

-20 -10 0 10 20 30 40-c

-30

L

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10

2. Check the fuel level.
Your engine is designed to use any gasoline that has a
pump octane number ( 9 ) of 86 or higher, or that
has a research octane number of 91 or higher. Gasoline
pumps at service station normally display the pump
octane number.
We recommend that you use unleaded fuel because it

produces fewer engine and spark plug edposits and
extends the life of exhaust system components.

Never use stale or contaminated gasoline or an oil/
gasoline mixture. Avoid getting dirt, dust or water in
the fuel tank. Use of a lower octane gasoline can cause
persistent “pinging” or heavy “spark knock” (a metal­lic rapping noise) which, if severe, can lead to engine
damage.

)cALITIoN]

If ‘Spark knock” or ‘pinging” occurs at a steady
engine speed under normal load, change brands of
gasoline. If spark knock or pinging persists, consult

your authorized Honda dealer. Failure to do so is

considered misuse, and damage caused by misuse is
not covered by Honda’s Limited Warranty.

Occasionally you may experience light spark knock
while operating under heavy loads. This is no cause
for concern, it simply means your engine.is operating
efficiently.

* Gasoline is extremely flammable and is explosive

under certain conditions.

l Refuel in a well-ventilated area with the engine

stopped. Do not smoke or allow flames or sparks in
the area where the engine is refueled or where
gasoline is stored.

* Do not everfilr the tank (there should be no fuel in

the filler neck). After refueling, make sure the tank
cap is closed properly and securely.

* Be careful not to spill fuel when refueling. Spilled

fuel or fuel vapor may ignite.

If

any fuel ti spilled,
make sure the area is dry before starting the
engine.

l Avoid repeated or prolonged contact with skin or

breathing of vapor. KEEP OUT OF REACH OF

CHILDREN.

11

Gasolines Containing Alcohol

If you decide to use a gasoline containing alcohol
(gasohol), be sure it’s octane rating is at least as high

as that recommended by Honda. There are two types
of “gasohol”: one containing ethanol, and the other
containing methanol. Do not use gasohol that con­tains more than 10% ethanol. Do not use gasoline
containing methanol (methyl or wood alcohol) that
does not also contain cosolvents and corrosion in­hibitors for methanol. Never use gasoline containing
more than 5% methanol, even if it has cosolvents and
corrosion inhibitors.

NOTE:

- Fuel system damage or engine performance prob­lems resulting from the use of fuels that contain
alcohol is not covered under the warranty. Honda
cannot endorse the use of fuels containing methanol
since evidence of their suitability is as yet incom­plete.

- Before buying fuel from an unfamiliar station, try to
find out the fuel contains alcohol, if it does, confirm
the type and percentage of alcohol used. If you

notice any undesirable operating symptoms while

using a gasoline that contains alcohol, or one that

you think contains alcohol, switch to a gasoline that
you know does not contain alcohol.

12

3. Check the grass bag for fraying, tears and clogged
mesh. Wash the bag with water if necessary, and
let it dry thoroughly. Grass will not chute proper­ly without adequate ventilation through the bag.
Make sure the lock lever is latched securely.

4. Check the blade bolts for tightness.
Torque: 5-O-6.0 kg m (36.2-43.4 ft lb)

* To be certain that the engine will not start acciden-

tally. remove the spark plug cap before performing
this inspection.

5. Check and clean the air cleaner element if it is
dirty (p. 25).

0 Hight altitude operation

At high altitude, the standard carburetor air-fuel
mixture will be excessively rich. Performance will
decrease, and fuel consumption will increase.

High altitude performance can be improved by instal­ling a smaller diameter main fuel jet in the carburetor

and readjusting the pilot screw. If you always operate
the mower at altitudes higher than 6,000 feet above sea
level, have your authorized Honda Rotary Mower
dealer perform these carburetor modifications.

Even with suitable carburetor jetting, engine horse­power will decrease approximately 3.5 % for each 1,

000 foot increase in altitude. The affect of altitude on

horsepower will be greater than this if no carburetor

modification in made.

Operation of the mower at an altitude lower than the
carburetor is jetted
mance, overheating, and serious engine damage
caused by an excessively lean air/fuel mixture.

for

may result in reduced perfor-

STARTING THE ENGINE

l Exhaust gas contains poisonous carbon monoxide.

Never run the mower in an enclosed area. Be sure

to provide adequate ventilation.

1. Move the throttle lever to “CHOKE”.
NOTE:
Do not use “CHOKE” when the engine is warm or

the air temperature is high. Move the throttle to
“Lo” instead.

2. Turn the fuel valve “ON”.

I

CHOKE

FUEL VALVE

.

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14

3. Place your foot on the “STEP” of the mower
housing

4. Pull the starter rope lightly until you feel compres­sion, then pull briskly.

NOTE:
Do not allow the rope to snap back; return it by hand.

5. After the engine warms up, move the throttle lever
to “HI”. Push the ROTO-STOP lever forward to
put the cutting blade into operation.

Self-propelled type only:

Select shift lever position “1” (slow) or “2” (fast),
and push the drive clutch lever forward to propel
the mower.

STEP

NOTE:
The throttle lever may be moved anywhere between

“HI” and “Lo” to adjust engine speed during opera­tion.
However the engine may stall if the lever is at “LO”
when the ROTO-STOP is engaged.

THROTTLE LEVER

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15

Flooded Engine

If the engine won’t start after several pulls on the
starter rope the engine is probably flooded.
To clear a flooded engine:

1. Move the throttle lever to “STOP” and turn off the
fuel valve.

2. Remove and dry the spark plug. When re-installing
the plug, thread it in by hand until it seats. Then
tighten it an additional l/8-1/4 turn with the spark
plug wrench to compress the washer.

3. Move the throttle to “HI”, turn on the fuel valve
and repeat steps 3-5 under “Starting the Engine”.

Stopping the Engine

1. Release the drive clutch (self-propelled type only)
and/or ROTO-STOP lever.

2.

Move

the throttle lever to “STOP” and turn off

the fuel valve.

16

ROTTLE LEVER

Cutting Height Adjustment
Five settings are available: 1”. l-1/2”, 2”, 2-l/2”,

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3 .

1. Stop the engine.

2. Push the front and rear adjusting levers toward the
wheels and move them up or down to raise or
lower cutting height. Adjust front and rear wheels
to the same height.

-

* Be careful not to touch the muffler when adjusting

the right front wheel height.
The muffler will stay hot for a while after the

engine is stopped.

ADJUSTING LEVER

A!k-

ADJUSTING LEVER

Grass Bag

The bag is subject to wear under normal usage;
frequently check for fraying and tears. Replace
deteriorated bags only with Honda replacement bags
or equivalent. When the bag needs cleaning, wash it
with water and make sure it is dry before using it.
Clogged mesh will result in poor grass chutting and a
wet bag will clog quickly.

Removal

1.

Stop the engine.

2. Raise the discharge guard, grasp the grass bag
handle, and lift the bag to unhook it from the
mower.

Installation

Raise the discharge guard and hook the grass bag
frame over the retaining tabs on the mower.

GRASS BAG

16

TRANSPORTING/STORAGE
Transporting

Turn the fuel valve OFF when transporting the
mower.

* To avoid fuel and oil spillage do not tilt the unit;

spilled fuel may ignite.

Preparation for Storage

The following steps should be taken to protect the
mower whenever it will be stored for longer than ‘30

days.

1. Drain the fuel tank and carburetor into a suitable
gasoline container:

A.

Disconnect the fuel tube from the carburetor
and drain the fuel tank.

19

B. Loosen the carburetor drain bolt to drain the

carburetor.

C. Retighten the drain bolt, connect the fuel tube

and turn the fuel valve OFF.

-

* Gasoline is extremely flammable and explosive

under certain conditions. Do not smoke or allow

flames or sparks in the area

2. Change the engine oil (p. 24).

NOTE:
If the mower will be stored for longer than a year,

remove the spark plug and pour three tablespoonsful

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CYLINDER

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3. Pull the starter rope until resistance is felt. This
closes the valves and helps to protect the com­bustion chamber from corrosion.

4. Coat areas that may rust with a light film of oil.
Cover the mower and store it on a level surface in
a dry, dust free area.

Removal from Storage

1. Remove the spark plug; check that it is clean and
properly gapped (p. 26). Pull the starter rope
several times.

2. Thread the spark plug in as far as possible by hand,
then use the plug wrench to tighten l/8 to l/4 turn
further.

3. Check the engine oil level and condition.

4. Fill the fuel tank and start the engine.

NOTE:
If the cylinder was coated with oil, the engine will

smoke at start up; this is normal.

STARTER GRIP

21

MAINTENANCE

* To prevent accidental start-up, shut off the engine

and disconnect the spark plug cap before perform-

ing any maintenance.

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* Use only genuine Honda parts or their equivalent

for maintenance or repair. Replacement parts

which are not of equivalent quality may damage
the mower.

Periodic inspection and adjustment of the Honda
HRA214 are essential if high level performance is to
be maintained. Regular maintenance will also help to

extend service life. The required service intervals and

the kind of maintenance to be performed are des-

cribed in the chart on the following page.
For longer service and greater efficiency, keep the

underside of the mower housing clean and free of
acumulated grass clippings by washing it down with a
hose after use and/or cleaning it with a wire brush
and scraper. Remove any rust and apply a rust­resistant paint. Cleaning and rust prevention are
especially important before seasonal storage.

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22

MAINTENANCE SCHEDULE

,

(1) Service more frequently when used in dusty areas.
(2) These items should be serviced by an authorized Honda dealer, unless the owner has the proper tools and is

mechanically proficient. See the Honda Shop Manual.

(3) For professtonal commercial use, log hours of operation to detemine proper maintenance intervals.

23

ENGINE OIL CHANGE
Dram the oil while the engine is still warm to assure

rapid and complete draining.

1. Remove the filler cap.

2. Remove the drain bolt, drain the oil, and retighten
the bolt securely.

3. Refill to the “Upper” level mark with the recom­meded oil (see p. 10). Tighten the cap securely to
prevent leakage.

Used motor oil may cause skin cancer if repeatedly
left in contact with the skin for prolonged periods.
Although this is unlikely unless you handle used oil
on a daily basis, it ir still advisable to thoroughly

wash your hands with soap and water as soon as

possible after handling used oil

NOTE:
Please dispose of used motor oil in a manner that is

compatible with the environment. We suggest you take

it in a sealed container to your local service station for
reclamation. Do not throw it in the trash or pour it on
the ground.

UPPER
LEVEL

24

AIR CLEANER SERVICE

M

A dirty air cleaner will restrict air flow to .the carbu­retor. To prevent carburetor malfunction, service the
air cleaner frequently.

1. Remove the wing bolts and the air cleaner cover.
Remove the elements and separate them. Carefully
check both elements for holes or tears and replace
if damaged.

2. Foam element: Clean in warm soapy water, rinse
and allow to dry thoroughly. Or clean in high
flash-point solvent and allow to dry. Dip the
element in clean engine oil and squeeze out all the
excess. The engine will smoke during initial start­up if too much oil is left in the foam.

3. Paper element: Tap the element lightly several times on a hard surface to remove excess dirt, or blow com­Dressed air throuah the filter from the inside out. Never try to brush the dirt off; brushing will force dirt

1

into the fibers.

FUEL STRAINER SERVICE

FUEL TANK

1. Drain the fuel tank (see Page 19).

2. Remove the fuel line from the fuel tank.

3. Remove the fuel strainer from the fuel tank and

FUEL LINE

inspect the filter screen. Clean the screen with a
high flash-point solvent if it is dirty.

4. Reinstall the fuel strainer and the fuel line on

FUEL STRAINER

the fuel tank. Refill the tank with gasoline and
check for leaks.

25

SPARK PLUG

Standard

Plug:

BPSES, BPRSES (NGK)

W 16EP-U, W 16EPR-U (ND)

1. Disconnect the cap and remove the spark plug.

2. Visually inspect the plug. Discard the plug if it is
heavily deposited or if the insulator is cracked or
chipped.

3. Measure the plug gap with a wire-type feeler gauge;
it should be 0.6-0.7 mm (0.024-0.028 in). If
adjustment is necessary, bend the side electrode
carefully.

4. Make sure the sealing washer is in good condition,
then thread the spark plug in by hand until it seats.

5. Use the wrench to tighten a new plug l/2 turn
further to compress the washer. If you are reusing
the plug it should only take l/8-1/4 turn after the
plug seats.

6. Replace the spark plug cap.

SPARK PLUG WRENCH

0.6-0.7 mm
(0.024-0.026 in.)

26

BLADE REMOVAL AND SHARPENING

M

* Wear heavy gloves to protect your hands.
* Disconnect the spark plug cap to prevent acciden-

r

tal start-up.

1. Turn the fuel valve to “OFF,” and drain the
carburetor (see p. 19).

2. Tilt the mower so the carburetor side is up.
Remove the blade bolts to remove the blade.

NOTE:

Never tilt the mower so the carburetor side is down.
It will result in hard starting.

3. Sharpen the blade cutting edges with a file. File
the top side only. Maintain the original bevel for a
fine cutting edge. File both ends evenly to main-

tain blade balance.

NOTE:

Use

only a genuine HONDA replacement blade or

equivalent.

4. Clean away any dirt and grass from around the

blade shaft.

5. ZnstaZl the blade so that the blade bolts are securely
tightened with specified torque.

Torque: 5.0 - 6.0 kg m (36.2 - 43.4 ft lb)

BLADE

BLADE BOLTS

THROTTLE CONTROL CABLE ADJUSTMENT

1. With the throttle lever in the “CHOKE” position,
the carburetor choke arm should move all the way
to the right, as far as it will go. Push the choke

arm with your finger to check whether it is all the
way to the right.

2. If adjustment is necessary, loosen the control cable
lock nuts, and move the adjuster up or down as
required. Tighten the lock nuts, and recheck the
carburetor choke arm position.

3. Start the engine, and make sure the engine stops
when the throttle lever is moved to the “STOP”
position. Readjust the cable if necessary.

CHOKE

OTTLE LEVER

28

I

CHOKE ARM

ROTO-STOP LEVER FREE PLAY

(All TYPES)

1.

Measure free play at the tip of the lever with the

button pushed down, it should be between 5 - 10
mm (3/ 16 - 3/8 in).

2. If adjustment is necessary, loosen the lock nuts and
turn them to run the adjuster up or down as
required. Tighten the lock nuts and recheck free

Play.

3. Start the engine and operate the ROTO-STOP

lever. Check to be sure the blade stops when the
lever is released.

mm (3/l 6-3/B in)

-STOP LEVER

DRIVE CLUTCH FREE PLAY

(Self-propelled type only)

1. Measure free play at the top of the lever as shown;
it should be between S-10 mm (3/16-3/8 in).

2. If adjustment is necdssary, loosen the lock nuts
and turn them to run the adjuster up or down as
required. Tighten the lock nuts and recheck free

play.

3.

Start the engine and check to be sure the drive

clutch engages and releases properly. .

5-10 mm (3/16-3/6 in

30

SPARK ARRESTER MAINTENANCE

(Optional part)

m

If the mower has been running. the muffler will be

very hot. Allow it to cool before proceeding.

1. Loosen two 6 mm nuts and remove the muffler
protector, identification plate, muffler camp and

gasket.

2. Remove spark arrester from the muffler. (Taking
care not to damage the wire mesh.)

NOTE:
Check for carbon deposits around the exhaust port

and the spark arrester, and clean if necessary.

3. Install spark arrester on the muffler.

4. Install gasket, muffler camp, identification plate,
muffler protector and then tighten two 6 mm nuts
securely.

MUFFLER
PROTECTOR

31

NOTE:

The following adjustments should be performed by

an authorized Honda dealer unless the owner has the

proper

tools and is mechanically proficient.

1. Start the engine and allow it to warm up to normal
operating temperature.

2. Place the throttle lever in the “LO” position.

3. Turn the throttle stop screw in or out to adjust the
engine speed to 2000 + 150 rpm.

32

GRASS BAG ASSEMBLY

1. Insert the. bag frame into the grass bag as shown.

2. Hook the plastic edges of the grass bag onto the
frame.

.

.

I

TROUBLESHOOTING CHART

Engine will not start

Hard starting or loss of power

Erratic operation

Engine overheats

Excessive vibration

1. No fuel.

2. Throttle lever in “STOP” position.

3. Spark plug wire loose or disconnected.

4. Spark plug faulty or improperly gapped (p. 26).

5. Engine flooded (p. 16).

6. Dirty air cleaner.

1. Dirt in gas tank.

2. Dirty air cleaner.

3. Water in gas tank or carburetor.

4. Vent in gas cap and/or carburetor clogged.

1. Spark plug faulty or improperly gapped (P. 26).

2. Dirty air cleaner.

1. Spark plug improperly gapped.

2. Dirty air cleaner.

3. Dirty. cooling fins.

4. Low oil level.

5. Starter pulley clogged by grass, etc.

1. Loose blade or engine mounting hardware.

2. Blade unbalanced.

34

SPECIFICATlONS

MODEL

,

ENGINE

Engine type

Over head valve, single-cylinder, forced air-cooled four-stroke gasoline

HRA214
GXVl20

engine.

,

Displacement/Bore and stroke

Ignition timing

Ignition system
Engine oil capacity
Fuel tank caeacitv’

Spark plug

118 cm3 (7.2 cu in)/60 X 42 mm (2.4 X 1.7 in)

25” - 27” BTDC

Transistor magneto ignition

0.6 P (0.63 US qt, 0.53 Imp qt)
1 .O P (0.26 US gal. 0.22 Imo gal)

BPSES, BPRSES (NGK) or W 16EP-U, W 16EPR-U (ND)

FRAME

Dimensions

(Length X Width X Height)

Dry weight

Grass bag capacity
Cutting width

P-XA type :
S-XA type :

P-XA type :
S-XA type :

73P(19.3USgal,16.1Impgal)
530 mm (21.0 in)

1,635 X 565 X 1,035 mm (64.4 X 22.2 X40.7in)
1,660 X 565 X 1,035 mm (65.4 X 22.2 X 40.7 in)

38.5 kg (84.9 lb)

41.5 kg(91.5 lb)

.

NOTE: Specifications are subject to change without notice.

.

35

WARRANTY SERVICE

Owner Satisfaction

Your satisfaction and goodwill are important to your dealer and to us. All Honda warranty details are
explained in the Distributor’s Limited Warranty.Normally, any problems concerning the product will
be handled by your dealer’s service dapartment. If you have a warranty problem that has not been
handled to your satisfaction, we suggest

l

Discuss your problem with a member of dealership management. Often complaints can be quickly

you take the following

action:

resolved at that level. If the problem has already been reviewed with the Service Manager, contact
the owner of the dealership or the General Manager.

l

If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer
Relations Department of American Honda Motor Co., Inc.

American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 50
Gardena, California 90247-0805

Telephone: [phone]

We will need the following information in order to assist you:

-Your name, address, and telephone number

-Product model and serial number

-Date of purchase

-Dealer name and address

-Nature of the problem
After reviewing all the facts involved, you will be advised of what action can be taken. Please bear
in mind that your problem will likely be resolved at the dealership, using the dealer’s facilities,
equipment, and personnel, so it is very important that your initial contact be with the dealer.

Your purchase of a Honda product is greatly appreciated by both your dealer and American Honda

Motor CO., Inc. We want to assist you in every way possible to assure your complete satisfaction with
your purchase.

36

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