Hobex TELIUM IWL, TELIUM ICT Manual Manual
Manual
TElIuM IWl & ICT
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COnTEnTS
1. General
1.1. Terminal.....................................................................................................................................
1.2. Changing paper roll....................................................................................................................
2. Administration
2.1. Connection test.........................................................................................................................
2.2. End of day / Closing Batch.........................................................................................................
2.3. Interim report............................................................................................................................
2.4. Receipt copy...............................................................................................................................
3. Transactions
3.1. Bank cards with electronic direct debit-system (ELV).............................................................
3.2. Bank cards and credit cards (EMV)...........................................................................................
3.3. Contactless payment (NFC - optional).....................................................................................
3.4. Mail Order / Telephone Order MO/TO (optional).....................................................................
3.5. Credit on credit card..................................................................................................................
3.6. Pre-authorisation with credit card (optional)..........................................................................
3.7. Authorisation Closing................................................................................................................
3.8. Authorisation Cancellation........................................................................................................
3.9. Posting with authorisation code..............................................................................................
3.10. TIP Subsequent posting (optional)..........................................................................................
3.11. Cancellation of the last transaction.........................................................................................
3.12. DCC (Dynamic Currency Conversion - optional)........................................................................
3.13. Tax Free (optional).....................................................................................................................
4. Miscellaneous
4.1. FAQ (Frequently asked questions)............................................................................................
4.2. Safety features credit and debit cards.....................................................................................
4.3. PartnerNet.................................................................................................................................
4.4. Downloads..................................................................................................................................
4.5. Response code (RC) list...........................................................................................................
4.6. Notices / Cleaning card.............................................................................................................
Version 2, G.Engetsberger, June 2013
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GEnERal
1.1. TERMINAL
Terminal:
(1) Paper tray
(2) Magnetic strip reader
(3) Keypad
(4) -button (confirm)
(5) -button (correction)
(6) Chip reader
(7) -button (cancel)
(8) [F]-button
(9) Control panel *
(10) Screen
*This panel is dierent in
the device types IWL and
ICT, and that is why both
are dealt with separately.
IWL Control panel: ICT Control panel:
[F1] Purchase [F2] Button [F3] Button [F4] Menu
F2 F3 F4
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3
456
7
9 10
2
F1F2 F3 F4F1
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GEnERal
1.2. CHANGING PAPER ROLL
NB: hobex-Paper rolls can be ordered directly by phone or in the hobex-PartnerNet and are
guaranteed Bisphenol A free.
If the thermal paper is properly stored, i.e. at an ambient temperature of 18 °C - 25°C and
relative humidity of maximum 40 - 60 % and away from the light, legibility of the writing is
guaranteed for at least 7 years.
The life cycle of the thermal paper is aected by the following factors:
- Long exposure to temperatures above 40 °C or direct sunlight
- Storage in a damp or wet environment over a long period
- Contact with plasticisers(contained in PVC foils, file covers, etc)
- Contact with oils, grease, alcohol or aggressive chemicals
The terminal comes with a thermal printer that guarantees easy handling. Make sure when
changing the paper roll that it is thermal paper. If you are a hobex-direct debit customer,
hobex-paper rolls with printed direct debit text on the back must be used for legal reasons.
2. Remove and dispose of the rest of the paper roll.
3. Insert paper roll as shown.
4. Leave one to two centimetres of the paper roll sticking out and
press gently to close cover.
1. Lift lever (red marking) and fold cover back to open the cover.
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aDMInISTRaTIOn
2.1. CONNECTION TEST
A connection test can be used to detect whether the connection can be set up between the
terminal and the data centre.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “Connection test“ (or press button [0])
press
4. The terminal now carries out the connection test
5. Receipt is printed. If the text „Resp: 007 Admin TX genehmigt“
can be seen on this, then the connection test was successful.
1. Press menu [F4]
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aDMInISTRaTIOn
2.2. END OF DAY / CLOSING BATCH
With the function end of day, all transactions done since the last end of day are listed and the
posting list is reset to zero again.
This function can also be done automatically upon request. More information on the possibilities of automatic end of day can be obtained via the hobex technical hotline.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “End of day” (or press button [2])
press
4. The terminal now runs the end of day and transfers and direct
debit postings not yet transferred.
5. Receipt is printed.
1. Press menu [F4]
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aDMInISTRaTIOn
2.2. END OF DAY / CLOSING BATCH
You will find the following areas on your closing:
1. Number, individual totals and sub-total of all transactions with debit cards (e.g.: Maestro or VPay) since the
last end of day
2. Number, individual totals and sub-total of all transactions with credit cards (e.g.: Mastercard, Visa, JCB, Diners
or American Express) since the last end of day
3. Overall number and overall total of all transactions
since the last end of day
4. The message „Summen abgeglichen“ if the end of day
was successful.
IMPORTANT:
If the end of day is not done correctly, hobex cannot process the transactions contained therein or release them
for transfer. Make sure it is done correctly!
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aDMInISTRaTIOn
2.3. INTERIM REPORT
The interim report prints out a list of all transactions since the last end of day. However,
unlike with the end of day, the posting list is not reset to zero. I.e. in a further interim report,
without an end of day in between, the transactions that are listed on the previous interim
report are also listed.
2. with [F2] select ”Administration“ (or press button [2])
press
3. with [F2] select “Interim report“ (or press button [1])
press
4. The terminal now runs the interim report
5. Receipt is printed.
1. Press menu [F4]
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aDMInISTRaTIOn
2.4. RECEIPT COPY
A receipt copy can only be created for the last printed receipt. This also includes a receipt of a
cancellation, end of day or connection test.
2. with [F2] select “Receipt copy“ (or press button [0])
press
3. Receipt is printed.
1. Press menu [F4]
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TRanSaCTIOnS
3.1. BANK CARDS WITH ELECTRONIC DIRECT DEBIT SYSTEM (ELV)
This function is activated if the terminal-ID starts with „AHE“.
With this function, only transactions with bank cards from Austria and Germany can be
carried out.
2. Input amount in €-cent
(so for 1.00 €, input 100)
press
3. Merchant receipt is printed
Have it signed by customer
Compare customer’s signature with back of card
Signatures must be identical
4. with
[F2] select language (DE=German, EN=English)
press to print customer receipt
or
press to avoid printing a customer receipt
1. Swipe card through the magnetic strip reader
Magnetic strip of the card points to terminal
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