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TM
ireless
IQ
Wireless Drive-Thru Audio System
HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA
Phone: 1-800-848-4468
Fax: 858-552-0172
Operating Instructions
HME# 400G588 Rev K 4/14/09
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Table of Contents
WIRELESS IQ EQUIPMENT .....................................................................................................1
Wireless IQ Base Station ..........................................................................................................................2
External Features..................................................................................................................................2
COMMUNICATOR®................................................................................................................................4
Features and Controls...........................................................................................................................4
How to Wear the COMMUNICATOR®...............................................................................................4
How to Use the COMMUNICATOR® Controls...................................................................................5
COMMUNICATOR® Registration .......................................................................................................5
Battery Removal and Replacement.......................................................................................................7
Battery Charger.........................................................................................................................................8
WIRELESS IQ OPERATION......................................................................................................9
Changing Languages.................................................................................................................................9
Obtaining Communicator Status...............................................................................................................9
Single-Lane Operation (one base station for one speaker post).............................................................10
Dual-Lane Operation (two base stations for two speaker posts)............................................................11
Tandem Operation (two base stations for two speaker posts)................................................................12
Internal Communication .........................................................................................................................13
Speed-Team Operation ...........................................................................................................................14
Wired Backup System.............................................................................................................................14
Message Repeater Operation................................................................................................................... 15
EQUIPMENT CARE AND CLEANING ..................................................................................16
Handling the Equipment Properly...........................................................................................................16
Cleaning the Equipment..........................................................................................................................16
IN CASE OF PROBLEMS .........................................................................................................17
Base Station Internal Controls and Indicators.........................................................................................20
EQUIPMENT SPECIFICATIONS............................................................................................21
FCC NOTICE...............................................................................................................................22
Figures and Diagrams
Figure 1. Wireless IQ standard equipment.................................................................................................1
Figure 2. Base station with front door open...............................................................................................2
Figure 3. COMMUNICATOR® controls....................................................................................................4
Figure 4. Correct wearing of the headset....................................................................................................4
Figure 5. Registration buttons and indicators.............................................................................................6
Figure 6. Belt-pac battery-release latch......................................................................................................7
Figure 7. Headset battery-release latch ......................................................................................................7
Figure 8. Batteries in charger .....................................................................................................................8
Figure 9. Typical Tandem drive-thru .......................................................................................................12
Figure 10. S2 switch on Switcher Board....................................................................................................14
Figure 11. Base station internal features ....................................................................................................20
Illustrations in this publication are approximate representations of
the actual equipment, and may not be exactly as the equipment appears.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
© 2009 HM Electronics, Inc.
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The COMMUNICATOR® provides basic operating cues in Spanish and French, as
follows. Refer also to the Changing Languages instructions on page 9.
El comunicador COM6000BP proporciona información que indica el estado del
funcionamiento del mismo en español como es: Unidad #, Batería cargada,
Batería semi-cargada, Batería baja, Línea uno, Línea dos, Fuera de alcance,
Reemplazar bateria y Unidad desactivado.
Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.
Español
▼” y el botón para encender el
Français
COM6000BP fournit les sélections de fonctionnement fondamentales suivantes
en français: Ceinture-sac #, Fonction inactive, Batterie charge, Batterie demi-
charge, Batterie basse-charge, Voie un, Voie deux, Èhors dÈentente, Remplace
batterie et Ceinture-sac inactive.
Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “
d’allumage “PWR”.
▼” en même temps, tout en appuyant sur le boutton
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.
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WIRELESS IQ EQUIPMENT
NOTE:
Equipment
quantities vary,
depending on
individual store
needs at time of
urchase.
Additional
equipment can be
ordered from the
list below.
The Wireless IQ is an audio system primarily for use at quickservice restaurants. The equipment shown below is standard
with the Wireless IQ system. Optional equipment can be ordered
from your local dealer.
OPTIONAL EQUIPMENT
Equipment Model Number
Belt-Pac Communicator COM6000BP
Odyssey IQ Headset Communicator HS6000
Wireless Headset (listen only) HS6000L
Battery for Communicator BAT41
Headset HS12
Headset Earmuff No model number
Headset Interface HSI6000
Ceiling Speaker MM100
Ultrasonic Vehicle Detector DU3
Vehicle Detector Board VDB102
Vehicle Detector Loop (underground) VDL100
Message Repeater MR300
Low-Profile Speaker SP2500LP
Microphone DM3
Mode Switch (dual lane) MS10
Switcher Circuit Board No model number
Antenna Coverage Extension Kit EC10
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30
Remote Record Switch No model number
Remote Speed Team Switch SW2
Figure 1. Wireless IQ standard equipment
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Wireless IQ Base Station
All functions of the drive-thru audio system are channeled through
the base station. It is the electronic heart of the Wireless IQ.
External base station features are shown in Figure 2, and
described on page 3. Internal controls and connectors are shown
in Figure 11 on page 20.
External Features
2
A
C
B
Figure 2. Base station with front door open
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Front – (See A on Figure 2, page 2.)
Four power supply lights are on when the base station has AC power.
“A” TALK light is on during channel-A transmission.
“B” TALK light is on during channel-B transmission.
VEHICLE PRESENT light is on when a vehicle is present in the
drive-thru lane or when the system is in vehicle-detect override.
RECORD light is ON RED when the base station is ready to record
red message for the message repeater, and BLINKING RED while a
red message is being recorded. It is ON GREEN when the base
station is ready to record green message for the message repeater,
and BLINKING GREEN while a green message is being recorded.
Bottom – (See B on Figure 2, page 2.)
PUSH FOR RECORD MODE button must be pushed IN AND
RELEASED ONCE to prepare the base station to record red
message for the message repeater, or pushed IN AND RELEASED
TWICE to record green message.
Behind Front Door – (See C on Figure 2, page 2.)
GREEN MESSAGE and RED MESSAGE switches must be switched
ON to use the message repeater, OFF when the message repeater is
not being used. Instructions are given inside the front door.
SPEED TEAM switch must be switched ON for speed-team
operation, OFF for normal drive-thru operation.
VEHICLE DETECTOR switch must be switched to OVERRIDE to
disable the vehicle detector. To reset the vehicle detector, switch
to OVERRIDE for 5 seconds, then switch back to NORMAL and
leave for normal vehicle detection operation. If the switch is left
in the OVERRIDE position, the outside microphone will remain on
continuously.
DIP switches at the top are used to control message routing to the
outside speaker, grill speaker or COMMUNICATOR
settings are shown inside the front door.
Nine level controls are used to set the following levels:
VAA LEVEL CONTROL adjusts the volume level at which you hear
your own voice in the headset while you are speaking into the
microphone. Turn clockwise to lower your voice level in the headset
earpiece. Turn counterclockwise to raise your voice level.
VEH. PRES TONE VOL. adjusts the vehicle-present tone volume in
the headset.
VEH. PRES. TONE VOL. GRILL adjusts the volume of the vehicle
present tone played through the grill speaker.
SPKR VOL. OUTSIDE adjusts the outside speaker volume.
MSG VOL. OUTSIDE adjusts the volume of the outgoing message-
repeater message to the customer at the speaker post or menu board.
INBOUND VOL GRILL adjusts the volume of the inbound audio
from the outside microphone played through the grill speaker.
A VOL. GRILL adjusts the volume of channel A communication,
from Communicator operators, played through the grill speaker.
B VOL. GRILL adjusts the volume of channel B communication,
from Communicator operators, played through the grill speaker.
MSG VOL. GRILL adjusts the volume of the message-repeater
message played through the grill speaker.
®
s. DIP switch
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COMMUNICATOR®
Features and Controls
Channel “A2”
button
Headset cable
connector
Belt-pac Communicator
Channel
Channel “B”
button
Figure 3. COMMUNICATOR
“A1”
Volume-
down
Volume-
u
Power
utton
Channel
“A1”
Channel
”
“
Channel
“
”
Odyssey IQ all-in-one
headset Communicator
®
controls
Power
utton
Volume-
up
Volume-
How to Wear the COMMUNICATOR®
Wear the headset with the microphone on your right or left side
next to your mouth.
Adjust the headband and microphone boom as needed.
If you are using a belt-pac with headset, clip the belt-pac to your
belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.
If you are using an Odyssey IQ headset, put the headset on your
head with the headset band behind your neck.
Hold microphone
oom here to adjust
micro
hone
Clothin
clip
Belt-pac headset
Odyssey IQ headset
Headset band
4
Figure 4. Correct wearing of the headset
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How to Use the COMMUNICATOR® Controls
The Communicator control buttons have a snap action. They
will activate when pressed firmly. Use your fingertips, not your
fingernails, to press the buttons. Refer to Figure 3 on page 4.
Power On/Off
Power On — Press and release the PWR (power) button. A voice
message in the earpiece will say “belt-pac #, battery full/half/low”
and the red power lights next to the A1 and A2 buttons on the beltpac will go on. After a short time, one light will go off and the other
will change to green. The voice message will then say “Lane 1 (or 2).”
The green light indicates the Communicator is ready to use. In
dual-lane operations, a green light next to A1 indicates ready on
Lane 1 and a green light next to A2 indicates ready on Lane 2.
Power Off — Press and hold the PWR button for about two
seconds. A voice message in the earpiece will say “belt-pac off,” and
the power lights will go off.
Volume Up/Down
Volume Up Adjustment — Press and release the volume-up ▲
button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲ button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲ button.
Volume Down Adjustment — Press and release the volume-
down ▼ button. Each time you press the button you will hear a
lower pitch beep in the earpiece as the volume decreases. When
you reach minimum volume, you will hear a low-pitched double
beep. If you press and hold the volume-down ▼ button, you will
hear repeating beeps, decreasing in pitch until the volume
reaches minimum. Then you will hear low-pitched double beeps
repeating until you release the volume-down ▼ button.
COMMUNICATOR® Registration
NOTE:
In tandem or duallane operations
there are two base
stations, a primary
and a secondary.
Communicators
must be registered
to the primary base
station.
During installation of the Wireless IQ, each Communicator was
registered for use with a specific base station. The base station
thereby recognizes all Communicators registered to it when their
power is on, and will be able to tell the difference between them
and other electronic equipment operating on similar frequencies.
A maximum of 15 Communicators can be registered. If one is
replaced, you must register the new one before you use it. When a
Communicator is replaced, the old one remains in memory. If the
maximum number of 15 (in memory) is exceeded, the Communicator
ID display in the base station will show “F” for full. See Figure 5. If
this happens, you must clear all current registrations and re-register
all active Communicators. To clear all current registrations, press
the “Clear All Registration” button and the “Reset” button at the
same time. Refer to Figure 5 on page 6. Continue holding the “Clear
All Registration” button after releasing the “Reset” button, until the
clear code “c” (lower case) appears on the Communicator ID display.
Register all active Communicators the same way, one at a time.
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t
NOTE:
Communicators
must be within 6
eet (1.83 meters)
of the base station
while being
registered.
Register each COMMUNICATOR® as follows:
Be certain all Communicators to be registered are turned off and
the base station power is on. Other Communicators can be on or off.
Open the base station as follows:
⎯ Remove the antenna cable from the top of the base station.
⎯ Press down on the two release tabs on top of the cabinet and
carefully pull its front panel forward and down.
CAUTION: Do not let the front panel of the base station drop.
Locate the items shown in Figure 5.
⎯ If no Communicators are on, the status light will blink red. If
any Communicators are on, the status light will be on steady green.
⎯ Press and release the START REGISTRATION button.
⎯ The Communicator ID display will show a small “o” for open,
and the status light will blink green.
Press and hold the B button on the Communicator while pressing
and releasing its PWR (power) button to turn the Communicator
on, and release the B button. This will cause the Communicator
to enter the registration mode.
⎯ The status light in the base station will be blinking green and the
Communicator ID display will continue to show a small “o” for open.
⎯ The power lights next to the A1 and A2 buttons on the
Communicator will be blinking red then will change to green.
RESET button
Communicator ID displa
Status ligh
CLEAR ALL REGISTRATION button
START REGISTRATION button
6
Figure 5. Registration buttons and indicators
When the registration is successfully completed:
⎯ The green status light in the base station will be on steady and
the Communicator ID display will show the ID number assigned
to this Communicator. ID numbers are assigned sequentially as
0 thru 9, A, b, C, d and E.
⎯ One of the Communicator power lights will remain on steady green.
Close the base station and reconnect the remote antenna cable.
If registration failed:
A message in the headset will say “Beltpac #, Battery Low/Half/Full,
Registration …” The Communicator power light/s will blink red and
after a delay of up to 1.5 minutes you will hear “Registration failed.”
Note the condition of the STATUS light in the base station. Press the
RESET button. The STATUS light may blink and change colors.
When the STATUS light returns to its previous condition, press the
START REGISTRATION button and repeat the registration procedure.
If the registration fails again:
In the USA call HME Customer Support at 1-800-848-4468.
Outside the USA, call your local HME representative for assistance.
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Battery Removal and Replacement
COM6000BP Belt-pac Batteries —
To change batteries:
If a battery is weak when Belt-pac
power is turned on, a voice in the
earpiece will say “Battery low.” If a
battery becomes weak during
operation, a voice in the earpiece will
say “Change battery.” When this
happens, take the Belt-pac out of its
pouch and slide the battery-release
latch in the direction of the arrow.
Pull up on the end of the battery near
the latch and lift it out of the Belt-pac,
or turn the Belt-pac over and catch the
battery in your hand.
To replace batteries:
When replacing a battery in the Belt-pac, place the end of the
battery with the metal contacts into the battery holder on the
Belt-pac, in the same position as the battery you removed. Press
the top of the battery carefully into the battery holder until it snaps
into the latch.
Battery-release
latch
Figure 6. Belt-pac
battery-release latch
Batter
Odyssey IQ Headset Batteries —
To change batteries:
When a battery becomes weak, a voice in the Headset will say
“Change battery.” When this happens, remove the battery from
the Headset by carefully sliding the battery-release latch and
lifting the battery out.
Battery-release
Figure 7. Headset battery-release latch
Battery
latch
To replace batteries:
When replacing a battery in the Headset, place the end of the
battery with the metal contacts into the battery holder on the
Headset, in the same position as the battery you removed.
Press the top of the battery carefully into the battery holder
until it snaps in place under the battery-release latch.
Recharge batteries according to the instructions on page 8.
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ge port
ging port
Battery Charger
CAUTION:
Do not remove
batteries from
the charger until
the green READY
light is lit, or the
charger will reset
and the charge
cycle will begin
again.
Battery in
stora
Up to four batteries can be charged in the charger at the same time.
Charging time is approximately 2.5 hours. The battery status lights
next to each charging port are explained below. Up to six fully
charged batteries can be stored in the battery storage ports.
A yellow light stays on steady next to each charging port while the
port is empty.
Insert a battery in one of the four charging ports until it clicks
in place.
If a yellow light is on steady next to a battery in a charging port, it
means CHARGE FAILED. Follow the diagnostic instructions on the
side of the battery charger.
If a yellow light is flashing next to a battery in a charging port, it
indicates CHARGE PENDING, which means the battery is too hot.
Lower the room temperature or move the charger to a cooler area.
A red CHARGING light will stay on next to a battery in a charging
port while the battery is charging.
A green READY light will go on next to a battery in a charging
port when the battery is fully charged.
Store fully charged batteries in the storage ports.
Figure 8. Batteries in charger
Battery in
char
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WIRELESS IQ OPERATION
NOTE:
In dual-lane
operations, if you
have a Mode Switch
and it is in the
“DEDICATED”
osition, you will
only hear a single
beep in your
headset when a
customer arrives in
the lane you are
operating.
The COMMUNICATOR® can be operated in Hands-Free (HF),
Auto-Hands-Free (AHF) or Push-To-Talk (PTT) modes. If your
store does not have HF capability, the Wireless IQ should be
operated in the PTT mode, according to the instructions on the
following pages for single-lane or dual-lane stores.
A full-duplex system supports HF, AHF and PTT operation.
Communication can be transmitted and received at the same
time, as in a normal telephone conversation. In the AHF mode,
transmission and reception are activated automatically when a
customer drives into the drive-thru lane. In the HF mode,
transmission and reception are activated by touching and
releasing one of the A buttons on the Communicator. In the PTT
mode, one of the A buttons on the Communicator must be held
while the operator is talking to the customer. A half-duplex
system only supports the PTT mode. One of the A buttons on the
Communicator must be held while the operator speaks to the
customer. The customer’s voice will not be heard while the
operator is transmitting.
In single lane operations, when a customer arrives in the drivethru lane, you will hear a single beep in the headset.
In dual-lane operations, when a customer arrives in the drive-thru
lane you are connected to you will hear a single beep in the
headset; when a customer arrives in the other lane, you will hear a
double beep.
In dual-lane operation, if you are communicating with a customer
in one lane when another customer arrives in the other lane, you
will hear a higher pitch double beep in your headset. When the
customer leaves the speaker post in the lane you are connected
to, the same high pitch double beep will repeat in your headset
every four seconds until you touch the A1 or A2 button to
communicate with the customer in the other lane.
Changing Languages
Obtaining Communicator Status
To change the language of the cues heard in the Communicator
from English to Spanish/French and back to English, with the
Communicator power off, press and hold the volume-down ▼
button and the A1 button while you press the power PWR button.
The language of the cues heard in the headset earpiece will
change when the power goes on.
To obtain Communicator status, with the Communicator power
off, press and hold the volume-down ▼ button and the A2 button
while you press the power PWR button. You will hear the status
message in the headset earpiece when the power goes on.
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Single-Lane Operation
(one base station for one speaker post)
Hands-Free (HF) Mode
With the power off, press and hold the volume-up ▲ and B buttons
while you press and release the PWR button to turn the power on in
the HF mode. The COMMUNICATOR
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Touch and release the A1 or A2 button to speak and listen to the
customer.
Touch and release the A1, A2 or B button to end communication
with the customer.
Touch and release the A1 or A2 button if you want to speak to the
customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
®
will remember this setting.
NOTE:
Only one
Communicator
operator at a time
can use the auto
hands-free feature.
If a Communicator
is turned off while
in the AHF mode, it
will automatically
be reset for its
revious operating
mode.
Auto Hands-Free (AHF) Mode
With the power off, press and hold the volume-up ▲ and A1
buttons while you press and release the PWR button to turn the
power on in the AHF mode.
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Speak and listen to the customer without pressing any buttons.
Touch and release the A1, A2 or B button to end communication
with the customer.
Touch and release the A1 or A2 button if you want to speak to the
customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
Push-To-Talk (PTT) Mode
With the power off, press and hold the volume-down ▼ and B
buttons while you press and release the PWR button to turn the
power on in the PTT mode. The Communicator will remember
this setting.
As a customer enters the drive-thru lane, you will hear an alert
tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Touch and hold the A1 or A2 button to speak to the customer.
Release when finished.
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Dual-Lane Operation
(two base stations for two speaker posts)
Hands-Free (HF) Mode
With the COMMUNICATOR
volume-up ▲ and B buttons while you press and release the PWR
button to turn the power on in the HF mode. The Communicator
will remember this setting.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak and listen to the customer.
Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
To change lanes, touch and release the opposite A button.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
®
power off, press and hold the
NOTE:
Only one
Communicator
operator at a time,
in each lane, can
use the auto
hands-free feature.
If an operator
attempts to
configure a second
Communicator,
“System busy” will
be heard in his
headset.
When operating in
the AHF mode,
changing lanes is
not possible.
If a Communicator
is turned off while
in the AHF mode, it
will automatically
be reset for its
revious operating
mode.
Auto Hands-Free (AHF) Mode
For Lane 1 operation, with the power off, press and hold the
volume-up ▲ and A1 buttons while you press and release the
PWR button to turn the power on in the AHF mode.
For Lane 2 operation, with the power off, press and hold the
volume-up ▲ and A2 buttons while you press and release the
PWR button to turn the power on in the AHF mode.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Speak and listen to the customer without pressing any buttons.
Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
Push-To-Talk (PTT) Mode
With the Communicator power off, press and hold the volume-
down ▼ and B buttons while you press and release the PWR
button to turn the power on in the PTT mode. The Communicator
will remember this setting.
As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Touch and hold the A1 button to speak to a customer in Lane 1,
or A2 to speak to a customer in Lane 2.
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Tandem Operation
(two base stations for two speaker posts)
In Tandem operation, customers at Order Point #1 are served by
Order Taker #1, and customers at Order Point #2 are served by
Order Taker #2. If a customer arrives at Order Point #2 when
there is no customer at Order Point #1, a message will be played
automatically from Speaker Post or Menu Board #2 saying “Please
pull forward.” The message can be set to play one time or to repeat
every 4 seconds until the customer pulls forward to Order Point #1
(See page 15, Red Message Control, Switch 6). When a customer
arrives at Order Point #1, Order Taker #1 will be alerted. If a
customer arrives at Order Point #2 when there is already a
customer at Order Point #1, Order Taker #2 will be alerted.
Figure 9. Typical Tandem drive-thru
Hands-Free (HF) Mode (Either Order Taker)
With the COMMUNICATOR
volume-up ▲ and B buttons while you press and release the PWR
button to turn the power on in the HF mode. The Communicator
will remember this setting.
As a customer approaches Order Point #1, Order Taker #1 will
hear an alert tone in the headset, and will be able to hear the
customer at speaker post or menu board #1.
If a customer approaches Order Point #2 when there is already
another customer at Order Point #1, Order Taker #2 will hear an
alert tone in the headset, and will be able to hear the customer at
speaker post or menu board #2.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Order Taker #1, touch and release the A1 button to speak and
listen to the customer at Order Point #1.
Order Taker #2, touch and release the A2 button to speak and
listen to the customer at Order Point #2.
Touch and release the A1/A2 (depending on which Order Taker) or
B button to end communication with the customer.
Touch and release the A1/A2 (depending on which Order Taker) to
speak to the customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
®
power off, press and hold the
12
Page 17
f
f
f
NOTE:
In Tandem operation,
if Order Taker #2’s
Communicator is set in
the Auto Hands-Free
mode, the “Please pull
orward” message will
not be played at Order
Point #2. If necessary,
Order Taker #2 will have
to ask the customer at
Order Point #2 to pull
orward.
If a Communicator is
turned off while in the
AHF mode, it will
automatically be reset
or its previous
operating mode.
Auto Hands-Free (AHF) Mode (Only Order Taker #1)
Order Taker #1 only, with the power off, press and hold the
volume-up ▲ and A1 button while you press and release the PWR
button to turn the power on in the AHF mode.
As a customer approaches Order Point #1, you will hear an alert
tone in your headset, and you will be able to hear the customer at
speaker post or menu board #1.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Speak and listen to the customer without pressing any buttons.
Touch and release the A1 or B button to end communication with
the customer.
Touch and release the A1 button to speak to the customer again.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
Push-To-Talk (PTT) Mode (Either Order Taker)
With the Communicator power off, press and hold the volume-
down ▼ and B buttons while you press and release the PWR
button to turn the power on in the PTT mode. The Communicator
will remember this setting.
As a customer approaches Order Point #1, Order Taker #1 will
hear an alert tone in the headset, and will be able to hear the
customer at speaker post or menu board #1.
If a customer approaches Order Point #2 when there is already
another customer at Order Point #1, Order Taker #2 will hear an
alert tone in the headset, and will be able to hear the customer at
speaker post or menu board #2.
Use the volume-up ▲ and down ▼ buttons to adjust the
customer’s voice level in your headset if necessary.
Touch and hold the A1 button to speak to a customer at Order
Point #1, or A2 to speak to a customer at Order Point #2.
If a customer drives away from the speaker post or menu board,
the Communicator will stop transmitting.
Internal Communication
To communicate internally with other COMMUNICATOR®
operators, press and hold the B button while talking. Release
when finished. In single-lane operations, up to four Communicator
operators can have conference-call type communication by all
pressing the B button. Everyone pressing the B button will hear
each other without interference.
In dual-lane operation, if your system was set up for “Split-B,”
internal communication will be heard only by Communicator
operators in your lane. If your system was not set up for Split-B
operation, internal communication will be heard by all
Communicator operators in both lanes. In dual-lane operation, up
to three Communicator operators can have conference-call type
communication by all pressing the B button. Everyone pressing
the B button will hear each other without interference. If a car
arrives in a lane while internal communication is taking place,
priority will be given to the respective A channel for customer
communication, which will reduce the number of internal
communication channels available.
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Page 18
Speed-Team Operation
Speed team operation is used during high-volume times. An order
taker wearing a Communicator relays orders from outside into the
store, using button A1, A2 or B.
Speed teams are not used in tandem drive-thrus.
Wired Backup System
In order to use a wired backup system, you must have a Switcher
Board (optional) in your base station.
To find out if you have a Switcher Board:
Open the base station as follows.
⎯ Unscrew and remove the remote antenna cable from the top of
the base station.
⎯ Press down on the two release tabs on top of the cabinet and
carefully pull its front panel forward and down.
CAUTION: Do not let the front panel of the base station drop.
Look for the Switcher Board shown in Figure 10. If there is no
Switcher Board, it will not be possible to use a wired backup
system.
If there is a Switcher Board, place the S2 switch in the IN position
to use the wired backup system. When using the Wireless IQ
system, the S2 switch must be in the OUT position.
14
Close the base station and reconnect the remote antenna cable.
Figure 10. S2 switch on Switcher Board
Page 19
p
f
p
f
pre
Message Repeater Operation
CAUTION:
In Tandem base
stations, the
red message
“Please pull
orward” is
-recorded.
Recording a new
red message will
replace the prerecorded message.
NOTE:
The RED MESSAGE
switch does not need to
be in the ON position to
enable the “Red Message”
to be played when the
TANDEM switch is on.
NOTE:
If both RED MESSAGE
and GREEN MESSAGE
switches are in the ON
osition, and are selected
or the same output, Red
and Green Messages will
be played alternately.
After a new message has
been recorded or after the
base station has lost and
regained power, any
message to the outside
speaker will always be
heard in the
Communicator headset
the first three times it
lays, whether Switch 1 is
in the ON or OFF position.
(Refer to Figure 2 on page 2)
To record RED MESSAGE
Be certain the RED MESSAGE switch is in the ON position.
Press and release the RECORD MODE button on the base station once.
⎯ The red MESSAGE RECORD light on the base station will come on.
Press and hold button B on the COMMUNICATOR
headset microphone to record a message (up to 15 seconds).
⎯ The MESSAGE RECORD light on the base station will begin blinking.
Release button B. ⎯ The record function will stop and the
MESSAGE RECORD light will go off.
®
and talk into the
To record GREEN MESSAGE
Be certain the GREEN MESSAGE switch is in the ON position.
Press and release the RECORD MODE button on the base station twice.
⎯ The green MESSAGE RECORD light on the base station will come on.
Press and hold button B on the Communicator and talk into the
headset microphone to record a message (up to 15 seconds). ⎯
The MESSAGE RECORD light on the base station will begin blinking.
Release button B. ⎯ The record function will stop and the
MESSAGE RECORD light will go off.
Locate the RED MESSAGE and GREEN MESSAGE switches, and
the RED MESSAGE CONTROL and GREEN MESSAGE CONTROL
DIP switches inside the front door of the base station for the
following settings.
Red Message Switch
In the ON position, the RED MESSAGE switch enables the “Red
Message” to be played. A playing message can be cancelled by
pressing Communicator button A.
Red Message Control
Switch 1 enables inbound audio from speaker post to be heard
while message is playing.
Switch 2 enables message to be played to all Communicators.
Switch 3 enables message to be played on the outside speaker.
Switch 4 enables message to be played on the ceiling speaker.
Switch 5 causes message to be triggered by an external alert signal.
Switch 6 (only used in tandem systems, on secondary base station)
in OFF position, “Please pull forward” message plays once.
in ON position, “Please pull forward” repeats every 4 seconds.
Switches 7 and 8 not used
Green Message Switch
In the ON position the GREEN MESSAGE switch enables the
“Green Message” to be played. A playing message can be
cancelled by pressing Communicator button A.
Green Message Control
Switch 1 enables inbound audio from speaker post to be heard
while message is playing.
Switch 2 enables message to be played to all Communicators.
Switch 3 enables message to be played on the outside speaker.
Switch 4 enables message to be played on the ceiling speaker.
Switch 5 causes message to be triggered by an external alert signal.
Switch 6 causes a 3 second delay before message is played.
Switch 7 not used
Switch 8 selects a “dual-beep” vehicle tone for the lane 2 base
station in a dual lane configuration.
15
Page 20
EQUIPMENT CARE AND CLEANING
Handling the Equipment Properly
When adjusting the microphone position, hold the boom at its
base, not at the microphone end.
Carry the headset by the headband, not by the earpiece, and
never by the microphone boom.
Use both hands to put the headset on or take it off.
Cleaning the Equipment
COM6000BP COMMUNICATOR®
Remove the battery from the Communicator.
Clean the battery and Communicator with a damp sponge
sprayed with household cleaner. Squeeze excess liquid out of the
sponge before using it.
Clean the metal battery contacts on the battery and
Communicator as follows. Wet the tip of a swab with alcohol and
squeeze the excess alcohol from it. Wipe each contact with the
swab and be certain all the contacts are dry before reinstalling
the batteries.
Foam muffs on headset earpieces can easily be replaced for
sanitary purposes. To order extra foam muffs, call your local
HME sales representative.
CAUTION:
Always unplug
the battery
charger before
cleaning it.
Battery Charger
Avoid splashing water or grease on the battery charger.
Clean the battery charger monthly as follows.
Remove all batteries from the battery charger.
Clean the battery charger case with a damp sponge. Wet the
sponge and wring it out so it is damp, not dripping wet. Spray
household cleaner on the sponge (NOT DIRECTLY ON THE
EQUIPMENT). Clean the battery charger with the sponge and dry
it thoroughly.
Wet the tip of a cotton swab with rubbing alcohol and squeeze the
excess alcohol from the swab. Wipe the metal contacts inside
each battery port with the damp swab. Allow the contacts to dry
before placing batteries in the ports.
16
Page 21
IN CASE OF PROBLEMS
PROBLEM
“Battery failed” is
heard in headset when
COMMUNICATOR®
PWR button is pressed.
“Headset failed” is
heard in headset when
Communicator PWR
button is pressed.
No sound is heard in
Communicator headset
when you press button
A and speak into
microphone.
Channel A or B is not
working.
Outbound sound is too
low.
No outbound sound;
Customer cannot hear
anything.
PROBABLE
CAUSE
Battery may be
defective.
Headset may be
defective.
Power may be off at
base station.
Power supply in base
station may not be
working.
Communicator power
may not be on.
Volume may not be set
correctly.
Battery may be low or
defective.
Headset may be
defective.
Communicator may
not be registered.
Communicator power
may not be on.
Battery may be low or
defective.
“A” Talk or “B” Talk
light on base station
does not light when
Communicator button
A or B is pressed.
Communicator may
not be registered.
Outbound volume may
be set too low for
environment.
System may be set for
speed-team operation.
Speaker or base station
may be defective.
SOLUTION
Replace battery. Call HME.*
Use another headset. Call HME.*
Check circuit breaker for building.
Check power supply indicator lights
on base station. If no light is lit, be
sure power adapter is plugged into
electrical outlet.
Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.
Adjust volume with Volume-up and
down buttons.
Check Communicator Power light.
If not lit, replace battery.
Use another headset. Call HME.*
Register Communicator.
Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.
Check Communicator Power light.
If not lit, replace battery.
Use another Communicator.
Call HME.*
Register Communicator.
Turn outside speaker volume control,
on front panel of base station,
clockwise until volume is satisfactory.
Be certain SPEED TEAM button on
base station is in OFF position.
Call HME.*
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Page 22
PROBLEM
Customer cannot be
heard in push-to-talk
(PTT) operation.
Only intermittent voice
can be heard in
headsets.
Personnel hear
customers in ceiling
speaker or headsets,
but cannot hear each
other.
No tone or sound is
heard in ceiling
speaker or headsets
when vehicle enters
drive-thru lane.
Personnel cannot hear
customers in ceiling
speaker or headsets.
Headset has
intermittent sound.
PROBABLE
CAUSE
System may be set for
speed-team operation.
Base station may be set
for wrong drive-thru
mode (half-duplex).
Transmitter antenna
connectors on base
station transceiver
circuit board may be
loose or damaged.
VAA level is too
sensitive.
Circuit board may be
defective.
Circuit board may be
defective.
®
COMMUNICATOR
may be defective.
Power interruption
may have caused
vehicle detection
circuit to be out of
balance.
System may be set for
speed-team operation.
System may be set for
speed-team operation.
VAA level is too
sensitive.
Be certain SPEED TEAM button on
base station is in OFF position.
Call HME.*
Be certain antennas are screwed
securely onto base station.
Check transmitter antenna cable
connection at ANT1 and ANT2 near
lower-left corner of transceiver circuit
board. Pull and remove each
connector plug, and check to be
certain pin inside it is not bent.
If not, call HME.*
Reduce VAA level (See Figure 2,
page 2) so inbound audio is reduced
only when order taker speaks into
microphone.
Call HME.*
Check to see if status lights on
base station are lit. Call HME.*
Use another Communicator.
Call HME.*
When no vehicle is in the drive-thru
lane, move the vehicle detector
override switch on the base station to
the RESET position, then back to the
NORMAL position.
Be certain SPEED TEAM switch on
base station is in OFF position.
Be certain SPEED TEAM switch on
base station is in OFF position.
Reduce VAA level (See Figure 2,
page 2) so inbound audio is reduced
SOLUTION
only when order taker speaks into
microphone.
Outside microphone,
audio circuit board or
vehicle detector board
may have failed.
Battery may be low. Replace battery.
Headset may be
defective.
Call HME.*
Use another headset. Call HME.*
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Page 23
PROBLEM
There is still sound in
headset after all
customers have been
served.
Battery charger is not
working.
Red or Green message
will not play.
Registration of
COMMUNICATOR
failed. “Registration
failed” message heard
in headset. Lights stay
red.
PROBABLE
CAUSE
VEHICLE DETECT
switch on base station
may be in the
OVERRIDE position.
Vehicle detector may
be locked up.
Charger may not be
plugged in.
Switch not on. Be certain respective Red or Green
Base station power not
®
on.
Registration button not
pushed.
Be certain switch is in the NORMAL
position.
Slide VEHICLE DETECT switch
back and forth slowly twice.
Be certain charger is plugged in.
If it still is not working, call HME.*
message repeater switch on base
station is in the ON position, and
routing switches are set.
Check power supply indicator lights
on base station. If no light is lit, be
certain power adapter is plugged into
electrical outlet.
Repeat registration procedure on
page 6. Call HME.*
SOLUTION
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
In the event of an electrical power outage —
such as from a lightning storm or power generator failure, if you experience problems
with your HME equipment after the electricity comes on again, unplug the AC power
adapters from their electrical outlets and wait 15 seconds, then plug them back in.
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Page 24
Base Station Internal Controls and Indicators
1
2
3
4
5
9 10 11 12 13 14 15
6 7 8
Figure 11. Base station internal features
®
1. COMMUNICATOR
2. Status light
3. Reset button
4. Ant2 antenna connector
5. Ant1 antenna connector
6. Start registration button
7. Clear all registration button
8. Indicator lights DS7 Record
(See Figure 2) DS6 Vehicle Present
DS5 “B” Talk
DS4 “A” Talk
DS10 +5V Xcvr
DS9 +5V
DS2 +12V
DS3 +22V
9. Line-in level adjustment
10. Transmit audio level adjustment
11. Transmit message level adjustment
12. Record mode button
13. VAA attenuation level adjustment
14. Line-out level adjustment
15. Inbound audio level adjustment
ID display
20
Page 25
EQUIPMENT SPECIFICATIONS
Base Station
Voltage input 16VAC ±2.5V
AC current input 2.5A maximum
Audio distortion 5% maximum level
Outside speaker output 3 watts RMS into 8 ohms
Ceiling speaker power 3 watts RMS into 8 ohms
TX/RX frequency 2400MHz – 2483.5MHz
Dimensions 7.75”H x 12.75”W x 3.8”D
(197 mm x 323 mm x 97 mm)
Weight 4 lbs (1.81 kg) maximum
COM6000BP Belt-pac COMMUNICATOR®
Battery type 3.6V Lithium ion
Battery life 18 - 20 hours (typical)
RF frequency 2400MHz – 2483.5MHz
Weight 5.1 oz (.133 kg) with battery
Odyssey IQ Headset COMMUNICATOR®
Battery type 3.6V Lithium ion
Battery life 18 - 20 hours (typical)
RF frequency 2400MHz – 2483.5MHz
Weight 5.7 oz (.16 kg) with battery
AC40 Battery Charger
Voltage input 16.5VAC
Charging time 2 hrs maximum
Dimensions 7.6” x 4.6” x 2.6”
(193mm x 117mm x 66mm)
Weight 1.5 lb (.68 kg)
21
Page 26
FCC NOTICE
This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause
undesired operation.
NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the
interference at his own expense.
Changes or modifications not expressly approved by HM
Electronics, Inc. could void the users authority to operate this
equipment.
The antenna(s) used for the base transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be colocated or operating in conjunction with any other antenna or transmitter.
This device has been designed to operate with the antennas or antenna
kits listed below, and having a maximum gain of 2dBi. Antennas/Kits not
incluced in this list or having a gain greater than 2dBi are strictly prohibited
for use with this device. The required antenna impedance is 50 ohms.
1. Antenna: NEARSON, S181TR-2450R, 2dBi
2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi
The term “IC:” before the certification/registration number only signifies
that the Industry Canada technical specifications were met.
Hereby, HM Electronics, Inc. declares that the Wireless IQ System is in
compliance with the essential requirements and other relevant provisions
of R&TTE Directive 1999/5/EC.
This product operates in the 2400 to 2483.5 MHz frequency
range. The use of this frequency range is not yet harmonized
between all countries. Some countries may restrict the use of a
portion of this band or impose other restriction relating to power
level or use. You should contact your Spectrum authority to
determine possible restrictions.
22
Page 27
IMPORTANT!
Waste Electrical and Electronic Equipment (WEEE)
The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers
(manufacturers, distributors and/or retailers) to take-back electronic products at the end of
their useful life. The WEEE Directive covers most HME products being sold into the EU as of
August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of
recovery from municipal collection points, reuse, and recycling of specified percentages per the
WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that this
product was put on the market after August 13, 2005 and must not be disposed of with other
waste. Instead, it is the user’s responsibility to dispose of the user’s waste equipment by
handing it over to a designated collection point for the recycling of WEEE. The separate
collection and recycling of waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local authority, your household waste disposal service or the
seller from whom you purchased the product.
23
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