30Base station circuit boards ......................................... 23
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I.GENERAL
The System 900 is a wireless audio system primarily for use at quick-service restaurants.
II.EQUIPMENT FUNCTIONS AND USE
A.Base Station
Front –
System indicator lights
!!POWER light is on when the base station has power.
!!MESSAGE RECORD light is on RED when the base station is ready to record
message #1 for the message repeater, and blinking RED while message #1 is
being recorded. It is on GREEN when the base station is ready to record
message #2 for the message repeater, and blinking GREEN while message #2
is being recorded. The MESSAGE REPEATER button must be pushed IN.
!!RECEIVE light is used only for troubleshooting, but is also on during channel-A
and channel-B transmissions.
!!“A” light is on during channel-A transmission.
!!“B” light is on during channel-B transmission.
!!VEHICLE light is on when a vehicle is present in the drive-thru lane or when the
system is in vehicle-detect override.
Bottom –
!!PUSH FOR RECORD MODE button; must be pushed IN and released once to
prepare the base station to record message #1 for the message repeater, or
pushed IN and released twice to record message #2.
!!MESSAGE REPEATER button; must be pushed IN to use the message repeater,
OUT when the message repeater is not being used.
!!SPEED TEAM button; must be pushed IN for speed-team operation, OUT for
normal drive-thru operation
!!VEHICLE DETECTOR button; to override a vehicle detector, push and leave IN: to
reset vehicle detector, push IN and leave In for 5 seconds, then push again and
leave OUT for normal vehicle detection.
Left Side –
!!WIRED/WIRELESS button; must be OUT when using the wireless System 900, IN
when using a wired backup system.
Figure 1. Base station
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B.COM900CC COMMUNICATOR
®
The COM900CC COMMUNICATOR consists of
®
a transceiver and a lightweight headset
designed to be used with the HME Wireless
Drive-Thru Audio System 900. The transceiver is
worn around the collar, and the headset plugs
into a connector on the transceiver unit.
Figure 2. COM900CC COMMUNICATOR
1. Controls and Connectors
Plug the headset cable connector into the cable connector on the COM900CC collar
®
unit, as shown in Figure 4. Be careful to correctly match the positions of the pins inside
!Place the Communicator collar unit around your neck and put the headset on your
head as shown in Figure 5.
!Adjust the headset band so it rests securely on top of your head, with the
microphone to the side of your mouth.
!Adjust the Communicator so it fits comfortably around your collar.
!Fasten the clothing clips to your collar as shown in Figure 5.
Figure 5. Correct wearing of the COM900CC
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3. Charging the COM900CC Batteries
When there are good batteries in the COMMUNICATOR and the power is on, the red
®
light above the power (PWR) button will be lit. This light only indicates the power is on.
It does not indicate how much power is left in the batteries. As the batteries weaken
during routine use, you will hear “Low battery” in the earpiece, indicating the batteries
need to be replaced. When this happens, remove both batteries from the
Communicator as shown in Figure 6. Place both batteries in the AC900 Battery
Charger for recharging. Refer to Figures 7 through 9. Replace the batteries in the
Communicator with fresh, fully charged batteries. Typical battery life with normal use is
8 to 10 hours.
CAUTION: To prevent damage, turn Communicator OFF before removing or
installing batteries.
Installing and Removing Communicator Batteries:
Figure 6. Remove and replace Communicator battery
Charging COM900CC Batteries in the AC900 Battery Charger:
Place up to four COM900CC batteries in the charger for charging at a time. See Figure 7.
The red Charging light, adjacent to a battery being charged will go on and remain on
while the battery is charging. Routine battery charging takes up to 3 hours.
NOTE: The COM900CC uses “smart batteries.” That means each battery maintains a history of the
number of times it has been charged. The
AC900 Battery Charger reads and
updates this history each time a battery is
charged. This information is used to
automatically initiate conditioning cycles,
which improve the battery’s performance
and prolong its life. A conditioning cycle
consists of a complete discharge before a
battery is charged. This happens each
time the battery history indicates it has
been charged 10 times since the last
conditioning cycle. While a battery is
discharging, the red Charging light next to
it will blink on and off at 2-second intervals.
The conditioning cycle takes up to 6
Figure 7. Inserting a battery into
the AC900 Battery Charger
hours.
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When a battery is fully charged and ready for
use, its red “Charging” light will go off and the
green “Ready” light next to it will go on.
Figure 8.
Battery charging indicator lights
CAUTION: Do not remove batteries from the charger until the green READY light
is lit, or the charger will reset and the charge cycle will begin again.
To remove a fully charged battery from the
battery charger, push the battery from the end
near the status lights.
Store fully charged batteries in the storage
ports on the right side of charger until you need
them, as shown in Figure 9.
Figure 9.
Battery going into AC900 storage port
CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED
CHARGING LIGHTWHAT IT MEANSWHAT TO DO
Red blinks: Either the battery or the charger has
2 times quick - 3 seconds offa problem. Mark the battery and
Red blinks:
3 times quick - 3 seconds off
Red blinks:
4 times quick - 2 seconds off
Red blinks:
5 times quick - 2 seconds off
Green blinks:
2 second on - 2 second off
Green blinks:
3 times quick - 3 seconds on
Red and Green blink alternatelyAuthentication error
Discharge error
Charging error
Low-battery error
Charging error
Read-write error
Memory full
retry in a different charging port.
The battery is faulty if it has the
same problem in a different port
AND a known-good battery passes
in the same ports. The charger
circuitry is faulty if a known-good
BATTERY fails in the same ports.
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Charging COM900CC batteries in the AC910 Battery Charger:
Figure 10.
COM900CC battery charging in the AC910 Battery Charger
Place up to four COM900CC batteries in the charger for charging at a time. The red
Charging light, adjacent to a battery being charged will blink for a few seconds when the
battery is placed in the charger, then will go on and remain on while the battery is charging.
NOTE: The COM900CC uses “smart batteries.” That means each battery will retain
charging information that will cause it to automatically discharge completely before
being recharged, every tenth time it is placed in the charger. This will improve the
battery’s performance and life. While a battery is discharging, its red Charging light will
blink on and off at 2 second intervals.
When the battery is fully charged and ready for use, the red light will go off and the
green Ready light adjacent to the battery will go on.
To remove fully charged batteries from the battery charger, push the battery from the
end near the status lights. Store fully charged batteries in the storage ports until you
need them.
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C.COM900BP COMMUNICATOR
®
The COM900BP COMMUNICATOR
®
consists of a transceiver and a lightweight
headset designed to be used with the
HME Wireless Drive-Thru Audio System
900. The Communicator is worn around
the user's waist, and the headset plugs
into a connector on the transceiverunit.
1. Controls and Connector
Figure 11. COM900BP COMMUNICATOR
®
Figure 12. COM900BP controls, connector and indicator light
1 – POWER ON and OFF buttons: turns Communicator on and off.
2 – VOLUME buttons: adjust listening level in earpiece.
3 – Power-on light: lights when power goes on, and remains lit until battery needs
replacing or Communicator is turned off. The power-on light blinks when
transmitting on “A” or “B” channel.
4 – Button A: allows two-way communication when pushed and held; when it is
released, the user can listen only.
5 – Button B: must be pushed and held to talk, and released to listen.
6 – Button C: used to change lanes in dual-lane operations.
7 – 5-pin DIN receptacle: receptacle for earpiece/microphone cable connector.
8 – Battery: provides power for the wireless belt-pac Communicator.
9 – Battery release latch: slides to release battery for removal, and snaps in place
when a battery is inserted to secure battery in Communicator.
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2. Wearing the COM900BP COMMUNICATOR
®
Plug the headset-cable connector into the receptacle on the Communicator transceiver
as shown in Figure 13. The connector is keyed so it can only be inserted in the correct
position, with the cord extending downward. After plugging the connec-tor into the
receptacle, cover it with the connector cover flap shown on Figure 13, and fasten the
snap securely in place. Loosen the snap on the cord protection flap and resnap it with
the flap over the cord.
Figure 13. Plug the headset-cable connector
into the cable receptacle
Belt-Pac (Pouch with Belt Loop):
If your Communicator transceiver has a belt
loop on the back of its pouch, insert a belt
through the loop on back of the pouch as
shown in Figure 14, and fasten the belt
securely around your waist. The transceiver
can be worn on your right or left side.
Belt-Pac (Pouch with Belt Clip):
If your Communicator transceiver has a belt
clip on the back of its pouch, simply squeeze
open the belt clip and slide it over your belt or
waist band. The transceiver can be worn on
your right or left side.
Figure 15.
Correct wearing of the
Communicator headset
Figure 14. Insert belt through belt loop
on back of Communicator pouch
Put the headset on your head and clip
one of the clothing clips to your collar
as shown in Figure 15. Clip the other
clothing clip to the back of your shirt,
above your waist. Position the microphone approximately 2 inches (50.8 mm)
from your mouth.
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3. Charging the COM900BP Batteries
When a good battery is in the COMMUNICATOR and the power is on, the red light on
®
top of the unit will be lit. This light only indicates the power is on. It does not indicate
how much power is left in the battery. As a battery weakens during routine use, you will
hear “Low battery” in the earpiece, indicating the battery needs to be replaced. Typical
battery life with normal use is 8 to 10 hours.
CAUTION: To prevent damage, turn Communicator OFF before removing
batteries.
Installing and Removing Communicator Batteries:
!Install a fully charged battery in the battery compartment with the arrow on the
battery pointing out as shown in Figure 16. Slide it into the tracks on both sides of
the compartment until its catch clicks securely in place.
Figure 16. Installing the battery
!To remove the battery from a Communicator, slide the battery latch open and push
the battery in the direction of the large arrow on the battery as shown in Figure 17.
Figure 17. Opening the battery compartment
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Charging COM900BP Batteries in the AC420 Battery Charger:
Place up to four COM900BP batteries in the charger to charge at the same time, as shown in
Figure 18. A few seconds after each battery is placed in the charger, the red CHARGING
light on the panel adjacent to the battery, will indicate the battery charging status. See the
CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening. When a
battery is fully charged, the green READY light on the panel adjacent to it will light.
(approximately 4 hours) It can then be placed back into a Communicator.
CAUTION: Do not remove batteries from the charger until the green READY light
is lit, or the charger will reset and the charge cycle will begin again.
Figure 18.
AC420 Battery Charger shown with a properly installed battery
Top –
Red lights indicate charging status of batteries below the lights, as shown on the
Charging Light Status Table below.
Green lights indicate batteries below the lights are fully charged and ready for use.
Headset checker is used to check headsets for normal operation. Plug the
headset cable connector into the headset connector receptacle and speak into the
headset microphone. If the headset is operating normally, you will hear your own voice
in the earpiece. If the headset is defective, you will hear nothing.
Back –
AC adapter connector is for connecting the AC adapter cable to the charger.
CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED
RED CHARGING LIGHTWHAT IT MEANSWHAT TO DO
OFFCharger doesn’t see the batterySee NOTE
STEADY ONBattery is being chargedWait. Do not remove battery.
BLINKS: 2 seconds ON; 2 seconds OFFBattery is being discharged.Wait. Do not remove battery.
BLINKS: 2 times quick; 3 seconds OFFDISCHARGE ERRORBattery is not discharging properly.
BLINKS: 3 times quick; 3 seconds OFFCHARGING ERRORBattery is not charging properly.
BLINKS: 4 times quick; 2 seconds OFFLOW BATTERY ERRORSee NOTE.
BLINKS: 5 times quick; 2 seconds OFFCHARGING ERRORSee NOTE.
NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The battery is faulty if
it has the same problem in a different slot AND a known-good battery passes in the same slots. The charger circuitry is
faulty if a known-good BATTERY fails in the same slots.
See NOTE.
See NOTE.
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Charging COM900BP batteries in the AC910 Battery Charger:
Figure 19.
COM900BP battery charging in the AC910 Battery Charger
Place up to two COM900BP batteries in the charger to charge at the same time. A few
seconds after each battery is placed in the charger, the red CHARGING light on the panel
adjacent to the battery, will indicate the battery charging status. See the CHARGING
LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is
fully charged, the green READY light on the panel adjacent to it will light.
(approximately 4 hours) It can then be placed back into a COMMUNICATOR .
®
CAUTION: Do not remove batteries from the charger until the green READY
light is lit, or the charger will reset and the charge cycle will begin
again.
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D.COM930BP COMMUNICATOR
®
Figure 20. COM930BP COMMUNICATOR
The COM930BP COMMUNICATOR consists of a belt-pac transceiver unit and a
®
®
wireless HS30 Headset, designed to be used with the HME Wireless Drive-Thru Audio
System 900. The transceiver unit is worn in a pouch that clips to a belt or waistband at
the user's waist.
1. Communicator Controls
Figure 21. Communicator controls
1 – Power ON and OFF buttons: turns Communicator on and off.
2 – Volume control buttons: adjust listening level in earpiece.
3 – Power-on light: lights yellow when Communicator power goes on, and
red when the HS30 Headset is also turned on. The power-on light also
indicates when the Communicator is transmitting in single or dual-lane
mode and when batteries need replacing.
4 – Button A: allows two-way communication when pushed and held; when it is
released, the user can listen only.
5 – Button B: must be pushed and held to talk, and released to listen.
6 – Button C: used to change lanes in dual-lane operations.
7 – Battery: provides power for the wireless belt-pac Communicator.
8 – Battery release latch: slides to release battery for removal, and snaps in
place when a battery is inserted to secure battery in Communicator.
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Handsfree mode –
To turn Handsfree mode on: With the Communicator OFF, press and hold B+•
(vol. up). Then press ON. You will hear "handsfree on."
To turnHandsfree mode off: With the Communicator OFF, press and hold B+–
(vol. down). Then press ON. You will hear "handsfree off."
2. Wearing the COM930BP COMMUNICATOR
Place the belt-pac transceiver unit
in its pouch and fasten the velcro
flap securely over the front of it as
shown in Figure 22. Squeeze
open the belt clip on the back of
the pouch and slide it over your
belt or waist band, either on your
right or left side.
Figure 22.
Communicator transceiver in pouch
®
The headset should be worn
with the transceiver side (the
side opposite the microphone)
on the same side as the belt-
pac transceiver. For best
reception, the belt-pac and
headset should both be worn
in their upright positions.
Holding the earpiece, rotate
the headset microphone so it
is next to your mouth, as
shown in Figure 23.
Figure 23.
Correct wearing of COM930BP
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3. Charging the COM930BP Batteries
When a good battery is in the COMMUNICATOR transceiver and the power is
®
on, the yellow light on top of the unit will be lit. When the HS30 Headset also has
a good battery in it, and is on, the light on the belt-pac transceiver unit will be red.
This light indicates the power is on, and that there is a link between the headset and
belt-pac transceivers. It does not indicate how much power is left in the batteries.
CAUTION: To prevent damage, turn Communicator OFF before removing or
installing batteries.
Installing and Removing COM930BP Batteries:
As a belt-pac transceiver battery weakens during routine use, you will hear
“Low battery” in the earpiece, indicating the battery needs to be replaced.
Typical Communicator battery life with normal use is 8 to 9 hours.
Install a fully charged battery in the battery compartment with the arrow on the
battery pointing out as shown in Figure 24. Slide it into the tracks on both sides of
the compartment until its catch clicks securely in place.
Figure 24. Installing the COM930BP battery
To remove the battery from a COM930BP belt-pac transceiver, slide the battery
latch open and push the battery in the direction of the large arrow on the battery
as shown in Figure 25.
Figure 25. Opening the COM930BP battery compartment
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Installing and Removing HS30 Headset Batteries:
As a HS30 Headset battery weakens during routine use, you will hear a repeating tone
in the earpiece, indicating the battery in the transceiver needs to be replaced. Typical
HS30 battery life with normal use is 5 to 6 hours.
To install a fully charged battery in the battery HS30 Headset, insert the battery into the
battery compartment in the headset transceiver until its catch clicks securely in place,
as shown in Figure 26.
Figure 26. HS30 Headset
To remove the battery from a HS30 Headset, push the battery latch open and push
the battery from the opposite side of the headset transceiver, in the direction of the
arrow on the battery, as shown in Figure 27.
CAUTION: Turn Headset OFF before removing batteries.
Figure 27. HS30 Headset transceiver
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Charging HS30 Batteries in the AC30 Battery Charger:
Figure 28. AC30 Battery Charger
Place up to four HS30 batteries in the charger to charge at the same time, as shown in
Figure 28. A few seconds after each battery is placed in the charger, the red
CHARGING light on the panel adjacent to the battery will indicate the battery charging
status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what
is happening. When a battery is fully charged, the green READY light on the panel
adjacent to it will light. (approximately 2.5 hours)
It can then be placed back into a COMMUNICATOR .
®
CAUTION: Do not remove batteries from the charger until the green READY
light is lit, or the charger will reset and the charge cycle will begin
again.
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Charging COM930BP and HS30 Batteries
with the AC930 Battery Charger:
Figure 29. AC930 Battery Charger
Place up to two COM930BP batteries and four HS30 batteries in the charger to charge at
the same time. A few seconds after each battery is placed in the charger, the red
CHARGING light on the panel adjacent to the battery, will indicate the battery charging
status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is
happening. When a battery is fully charged, the green READY light on the panel
adjacent to it will light. (approximately 4 hours for COM930 batteries and 2.5 hours
for HS30 batteries) It can then be placed back into a COMMUNICATOR .
®
CAUTION: Do not remove batteries from the charger until the green READY light is
lit, or the charger will reset and the charge cycle will begin again.
CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED
RED CHARGING LIGHTWHAT IT MEANSWHAT TO DO
OFFOFFCharger doesn’t see theCharger doesn’t see theSee NOTESee NOTE
STEADY ONSTEADY ONBattery is being chargedBattery is being chargedWait. Do not remove battery.Wait. Do not remove battery.
BLINKS: 2 seconds ON; 2 secondsBLINKS: 2 seconds ON; 2 secondsBattery is being discharged.Battery is being discharged.Wait. Do not remove battery.Wait. Do not remove battery.
OFFOFF
BLINKS: 2 times quick; 3 seconds OFFBLINKS: 2 times quick; 3 seconds OFFDISCHARGE ERRORDISCHARGE ERRORBattery is not dischargingBattery is not discharging
BLINKS: 3 times quick; 3 seconds OFFBLINKS: 3 times quick; 3 seconds OFFCHARGING ERRORCHARGING ERRORBattery is not charging properly. Battery is not charging properly.
BLINKS: 4 times quick; 2 seconds OFFBLINKS: 4 times quick; 2 seconds OFFLOW BATTERY ERRORLOW BATTERY ERRORSee NOTE.See NOTE.
BLINKS: 5 times quick; 2 seconds OFFBLINKS: 5 times quick; 2 seconds OFFCHARGING ERRORCHARGING ERRORSee NOTE.See NOTE.
NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The
battery is faulty if it has the same problem in a different slot AND a known-good battery passes in thebattery is faulty if it has the same problem in a different slot AND a known-good battery passes in the
same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.
batterybattery
properly. See NOTE.properly. See NOTE.
See NOTE.See NOTE.
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{ In some dual-lane operations, button “C” is used to switch between Lanes 1 and 2, while button “A” is used to talk to customers in either lane.
In some dual-lane operations, button “A” is used to talk to customers in Lane 1, and button “C” is used to talk to customers in Lane 2.
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III. SYSTEM 900 OPERATION
A.COM900BP or COM930BP COMMUNICATOR OperationCOM900CC COMMUNICATOR Operation
®
In single or dual drive-thru operations, Communicator button "A" is for communication with the customer, and button "B" is forTo operate the Communicator, use the control buttons shown in Figure 3 as follows. In both single and dual drive-thru
communication with other crew members wearing Communicators. In dual drive-thru operations, the Communicator button "C" is usedoperations, Communicator button “A” is for communication with the customer, and button “B” is for communication with other
to change lanes. Button “C” has no function in single drive-thru operations.crew members wearing Communicators. In dual drive-thru operations, the “C” button is used to change lanes.
®
ACTIONRESULTACTIONRESULT
Single
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature:If you are using the Communicator latching feature:
Press and release button “A” to latch communication channel openPress and release button “A” to latch communication channel open
for speaking and listening to customer. The channel will unlatch,for speaking and listening to customer. The channel will unlatch,
ending communication with the customer, if;ending communication with the customer, if;
1. you press and release button “A” again, or1. you press and release button “A” again, or
2. you press button “B” or2. you press button “B” or
3. the customer drives away3. the customer drives away
If you are not using the Communicator latching feature:If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customer.
Release when transaction is completed.
Customer hears your voice and you hear customer'sCustomer hears your voice and you hear
voice (two-way conversation). Everyone wearing a
Communicator hears the communication.
Press and hold button “A” while speaking and listening to customer.
Release when transaction is completed.
customer’s voice (two-way conversation). Everyone
wearing a Communicator will hear the conversation.
While customer is speaking, press the up ▲ or down ▼ arrow toWhile customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level.adjust volume level.
Beep tones of increasing/decreasing frequency areBeep tones of increasing/decreasing loudness are
heard in headset as volume level increases/heard in headset as volume increases/ decreases.
decreases. Customer's voice becomes louder orCustomer’s voice becomes louder or softer.
softer.
Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearingOther personnel wearing Communicators hear your
Communicators. Release to listen.in their headsets.Communicators. Release to listen.voice in their headsets.
Single
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button ?A” while speaking to customer.Customer hears your voice. Everyone wearing aPress and hold button “A” while speaking to customer.Customer hears your voice.
Communicator hears the communication.
Release button "A" and listen to customer.Customer's voice is heard in headsets of everyoneRelease button “A” and listen to customer.Customer’s voice is heard in headsets of everyone
wearing a Communicator.wearing Communicators.
While customer is speaking, press the up ▲ or down ▼ arrow toWhile customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level.heard in headset as volume level increases/decreases.heard in headset as volume increases/ decreases.
Beep tones of increasing/decreasing frequency areBeep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer.Customer’s voice becomes louder or softer.
adjust volume level.
Press and hold button ?B” to speak to other crew members wearingOther personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearingOther personnel wearing Communicators hear your
Communicators. Release to listen.
in their headsets.Communicators. Release to listen.voice in their headsets.
Dual
Drive-Thru
Lane
Full-Duplex
Operation
If you are using the Communicator latching feature:If you are using the Communicator latching feature:
Press and release button “A” to latch communication Channel 1 openPress and release button “A” to latch communication Channel 1 open
for speaking and listening to customer in Lane 1. The channel willfor speaking and listening to customer in Lane 1. The channel will
unlatch, ending communication with the customer, if;unlatch, ending communication with the customer, if;
1. you press and release button “A” again, or1. you press and release button “A” again, or
2. you press button “B,” or2. you press button “B,” or
3. you press button “C,” or3. you press button “C,” or
4. the customer drives away4. the customer drives away
If you are not using the Communicator latching feature:If you are not using the Communicator latching feature:
Press and hold button “A” while speaking and listening to customerPress and hold button “A” while speaking and listening to customer
in Lane 1 or 2. Release when transaction is completed. {in Lane 1 or 2. Release when transaction is completed. {
Customer hears your voice and you hear customer'sCustomer hears your voice and you hear
voice (two-way conversation). Everyone wearing acustomer’s voice (two-way conversation). Everyone
Communicator hears the communication.wearing Communicators set to the same channel
NOTE: When transmitting in Lane 1 operation, the
Communicator power light will blink rapidly.
When transmitting in Lane 2 operation, the
Communicator power light will blink rapidly
4 times, then pause and repeat. Lanes 1 and 2
have different sounding vehicle-present tones.
hears the communication.
While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level.
Beep tones of increasing/decreasing frequency arePress button “C” to switch to Lane 2. {You hear customer’s voice from other lane.
heard in headset as volume level increases/decreases.
Customer's voice becomes louder or softer.
Press button "C" to switch to the other lane. {You can begin speaking and listening to the customer inBeep tones of increasing/decreasing loudness are
the other lane.heard in headset as volume increases/ decreases.
While customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level.
Customer’s voice becomes louder or softer.
Press and hold button ?B” to speak to other crew members wearingOther personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearingOther personnel wearing Communicators hear your
Communicators. Release to listen.Communicators. Release to listen.voice in their headsets.
in their headsets.
Dual
Drive-Thru
Lane
Half-Duplex
Operation
Press and hold button ?A” while speaking to customer in Lane 1 orCustomer hears your voice. Everyone wearingPress and hold button “A” while speaking to customer in Lane 1. {Customer hears your voice. Everyone wearing
2. {Communicators hears the communication.
Communicators hears the communication.
Release button and listen to customer.Customer's voice is heard in headsets of everyoneRelease button and listen to customer.Customer’s voice is heard in headsets of everyone
wearing Communicators.wearing Communicators.
While customer is speaking, press the up ▲ or down ▼ arrow toWhile customer is speaking, press the up ▲ or down ▼ arrow to
adjust volume level.heard in headset as volume level increases/ decreases.heard in headset as volume increases/decreases.
Beep tones of increasing/decreasing frequency areBeep tones of increasing/decreasing loudness are
Customer's voice becomes louder or softer.Customer’s voice becomes louder or softer.
adjust volume level.
Press button "C" to switch to the other lane. {You can begin speaking and listening to the customerPress and hold button “B” to speak to other crew members wearingOther personnel wearing Communicators hear your
in the other lane.Communicators. Release to listen.voice in their headsets.
Press and hold button ?B” to speak to other crew members wearingOther personnel wearing Communicators hear your voice Press button “C” to switch to Lane. {You hear customer's voice from other lane.
Communicators. Release to listen.
in their headsets.
Page 22
ACTION RESULT
To record
Message
#1
Press and release the RECORD MODE button
once on the System 900 base station.
The red MESSAGE RECORD light on the
System 900 base station will come on.
Press and hold button "B" on the
COMMUNICATOR
®
and talk into the headset
microphone to record a message.
The MESSAGE RECORD light on the System
900 base station will begin blinking.
Release button "B."The record function will stop and the
MESSAGE RECORD light will go off.
To record
Message
#2
Press and release the RECORD MODE button
twice on the System 900 base station.
The green MESSAGE RECORD light on the
System 900 base station will come on.
Press and hold button "B" on the
Communicator and talk into the headset
microphone to record a message.
The MESSAGE RECORD light on the System
900 base station will begin blinking.
Release button "B."The record function will stop and the
MESSAGE RECORD light will go off.
19
» Unfold page
B. Speed-Team Drive-Thru Operation
Speed team operation is used during high-volume times. Placing the speed-team button on
the base station in the ON position will disable the speaker and microphone in the speaker
post or menu board, and disable the vehicle-alert tone. An order taker wearing a
Communicator relays orders from outside into the store using the “B” channel.
C. Remote Display Operation
One or more R30 Remote Displays may be used with your System 900. Each remote
display was set up by the installer to show the amount of time the current car has been at
the menu board, speaker post or service window. A remote display shows the time for one
location only. It begins counting when the car arrives and stops when the car leaves. The
remote displays will only display time. They will not store or record information.
D. Message Repeater Operation and Setup
To record messages on the System 900 internal message repeater, press the MESSAGE
REPEATER button IN on the base station and do the following.
After a new message has been recorded, or after the base station has lost and
regained power, any message to the menu board will always be heard in the
Communicator headset the first three times it plays.
To change the message repeater setup, locate and set the S8 and S10 DIP switches at the
bottom of the System 900 Base Station audio circuit board. Refer to the S8 AND S10 DIP
SWITCH FUNCTIONS tables to the right for S8 and S10 switch functions.
If a System 30 Timer is installed with the System 900, the timer alert output can be used to
trigger tones in the headset or to cause a message to be played. Set S8 and/or S10, switch #5
to OFF for an alert tone (triple beep), which will be heard only in headsets, or to ON for recorded
messages to be heard through selected speakers and headsets.
If a System 900 is installed without a System 30 Timer, set both S8 and S10 switches #5 to OFF
so the message repeater input will be triggered only by vehicle detector signals.
S8 AND S10 DIP SWITCH FUNCTIONS
Refer to Figure 30 on page 23 for DIP switch locations.
S8 — Switch Functions
SwitchFunction
1ON - Allow inbound audio while message #1 is playing
OFF - DO NOT allow inbound audio while message #1 is playing
2ON - Transmit message #1 to Communicators
OFF - DO NOT transmit message #1 to Communicators
3ON - Send message #1 to outside speaker
OFF - DO NOT send message #1 to outside speaker
4ON - Send message #1 to ceiling speaker
OFF - DO NOT send message #1 to ceiling speaker
5ON - Trigger message #1 from alert input
OFF - Trigger message #1 from vehicle present input
6ON - Vehicle present tone is high pitched
OFF - Vehicle present tone is low pitched
7ON - 3 second delay
OFF - No delay
8NOT USED
NOTE: In older equipment, S10 may not be present.
S10 — Switch Functions
SwitchFunction
1ON - Allow inbound audio while message #2 is playing
OFF - DO NOT allow inbound audio while message #2 is playing
2ON - Transmit message #2 to Communicators
OFF - DO NOT transmit message #2 to Communicators
3ON - Send message #2 to outside speaker
OFF - DO NOT send message #2 to outside speaker
4ON - Send message #2 to ceiling speaker
OFF - DO NOT send message #2 to ceiling speaker
5ON - Trigger message #2 from alert input
OFF - Trigger message #2 from vehicle present input
6NOT USED
7ON - 3 second delay
OFF - No delay
8NOT USED
NOTES:
Message #1 –
1. Will be triggered by a vehicle present signal if S8 switchs 5 is OFF. The playing
message can be cancelled by pressing the “A” button on the Communicator.
2. Will be triggered by an alert signal from the timer if S8 switch 5 is ON.
3. Will be played to the locations selected on S8 switches 2, 3 and 4. See page 23.
Message #2 –
1. Will be triggered by a vehicle present signal if S10 switchs 5 is OFF.
The playing message can be cancelled by pressing the “A” button on the
Communicator.
2. Will be triggered by an alert signal from the timer if S10 switch 5 is ON.
3. Will be played to the locations selected on S10 switches 2, 3 and 4. See page 23.
If S8 switch 5 and S10 switch 5 are both sett to ON or OFF, Message #1 and Message
#2 will be played alternately.
Page 23
IV.HOW TO CARE FOR THE EQUIPMENT
A.The COMMUNICATOR
1. Proper Handling of Headset Cables and Connectors
HOW TOHOW TO and HOW NOT TOHOW NOT TO handle Headset Cables and Connectors
ALWAYSNEVER
Align the connector key and pins with key and holesTwist headset connector into Communicator
in the receptacle when plugging the headset into thereceptacle.
Communicator.
Fasten cable to pouch with strain relief strap.
Clip the cable to your clothing with the clothing clips.
Grasp the connector to plug in or unplug the headset.
Use both hands to remove the headset from your head.
Use both hands to adjust the microphone position.
Handle the headset cable with care.
Carry and hang the headset by its metal headband.
®
Allow cable to be stressed at connector.
Allow cable to hang freely.
Grasp and pull cable to unplug headset.
Remove headset with only one hand.
Adjust microphone position with only one hand.
Pull, twist, bend or knot the headset cable.
Carry or hang the headset by its cable.
2. Cleaning the COMMUNICATOR
The following cleaning procedure is recommended at least once each month.
!If the Communicator has a belt and/or pouch, remove it from the pouch. Wash the
belt and/or pouch in a washing machine with normal laundry detergent. Dry them in a
dryer or hang them up to dry.
!Remove the battery from the Communicator.
!Clean the Communicator with a damp sponge. Wet the sponge and wring it out so it
is damp, not dripping wet. Spray household cleaner on the sponge (NOT DIRECTLY
ON THE EQUIPMENT). Clean the Communicator with the sponge, and dry it throughly.
!Clean the metal battery contacts on the battery with alcohol on a cotton swab. Wet the
tip of the swab with alcohol and squeeze the excess alcohol from it. Wipe each
contact with the swab, and be certain all the contacts are dry before installing the
batteries.
!Place the battery back in the Communicator and, if there is a pouch, place the
Communicator back in the pouch and fasten the strap securely over it.
!Clean the headset and cable with a damp sponge sprayed with houshold cleaner. The
foam muff on the headset earpiece is easily replaced for sanitary purposes. To order
extra foam muffs, call your local HME sales representative.
®
B.The Battery Charger
Avoid splashing water or grease on the battery charger. Clean the battery charger monthly as
follows:
CAUTION: Always unplug the battery charger before cleaning it.
!Remove all batteries from the battery charger.
!Clean the battery charger case with a damp sponge. Wet the sponge and wring it out
so it is damp, not dripping wet. Spray household cleaner on the sponge (NOT
DIRECTLY ON THE EQUIPMENT). Clean the battery charger with the sponge, and dry
it throughly.
!Wet the tip of a cotton swab with rubbing alcohol, and squeeze the excess alcohol from
the swab. Wipe the metal contacts inside each battery port with the damp swab. Allow
the contacts to dry before placing batteries in the ports.
20
Page 24
V.IN CASE OF PROBLEMS (Refer to the circuit board illustration on page 23.)
TROUBLESHOOTING CHECKLIST
ProblemProbable CauseSolution
No sound in headsetPower is off at base station.Check circuit breaker for building.
when you press
COMMUNICATOR
button "A" and speak into
headset microphone.
COM930
Only
Communicator channelCommunicator not turned ON.Turn Communicator on.
"A" or "B" functions not
working.
"C" button does notSet for dual-lane operation.With power off, press and hold the “C”
switch between channelsbutton while turning the Communicator
in a dual-lane drive-thru.on.
Outbound sound too low. Outbound volume set too low forTurn outside speaker volume control
No outbound sound;
customer cannot hear
anything.
®
Power supply in base station is notCheck power supply indicator lights on
working.base station. If any light is not lit, be
certain AC power adapter is plugged
into AC electrical outlet, and connected
to J4 connector on audio circuit board
in base station.
Communicator not turned on.Turn Communicator on by pushing
ON/OFF button for 1 second. Be certain
light goes on.
Volume not set correctly.Push volume-control buttons to adjust
volume.
Headset connector not plugged inPlug headset connector firmly into
properly. (This applies only to COM900BP Communicator receptacle.
and COM900CC.)
Headset defective.Replace with another headset.
Low or dead battery.Check ON/POWER light. If not lit,
replace battery.
Communicator failed.Use another Communicator.
Call HME. *
HS30 Headset not turned on.Press On/Off switch to turn headset on.
HS30 Headset battery is low or dead.Change battery.
Dead or weak battery.Replace battery.
Communicator or base station failure. Use another Communicator.
Channel "A" or "B" light on base stationCall HME. *
does not light when Communicator button
"A" or "B" is pressed.
environment.(R128 in base station) clockwise with
small standard (slotted) screwdriver
until level is satisfactory.
System may be set for speed-teamBe certain SPEED TEAM button on base
operation.station is out (OFF).
Loose wires on base station circuit board. Check all wire connections to J2 on
base station switcher board.
Defective speaker or base station.Call HME. *
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
21
Page 25
ProblemProbable CauseSolution
No inbound sound fromLatching feature may be on.See instructions on page 18 to turn off
customer (in half-duplexlatching feature.
operation)
Personnel hear static only Transmitter antenna connection on baseTighten transmitter antenna connection.
in headsets.station is loose.(the antenna on top, left of base station.)
COM930
Only
Personnel hear customer Receiver antenna connection on baseTighten receiver antenna connection.
in headsets or ceilingstation is loose.(the antenna on top, right of base
speaker, but cannot hearstation.)
each other.
No tone or sound inPower interruption has causedWhen no vehicle is in the drive-thru lane,
headset or ceilingunbalanced detecting circuit. press vehicle detector override switch
speaker when vehicleon base station to RESET position.
drives into drive-thru lane.
Personnel cannot hearLoose wires on base station circuit boardBe certain wires are securely connected
outside customers inconnector.in base station.
headset or ceiling
speaker.
Headset does notOVERRIDE/NORMAL/RESET switch onPlace switch in the NORMAL position.
become silent afterbase station is in the OVERRIDE position.
customer has driven
away.
Battery charger notCharger not plugged in.Plug in battery charger.
working.If still not working, call HME. *
Can not record message.Message repeater not turned on.Turn message repeater on.
Message will not play.
System may be set for speed-teamBe certain SPEED TEAM button on base
operation. See pages 1 and 19.station is out (OFF).
Base station may be set for wrong drive-Check S6 switch on base station circuit
thru mode (full or half-duplex).board. Switch #1 should be
ON for full-duplex
OFF for half-duplex
No power to base station.Check base station power adapter
connections.
Circuit board defective.Call HME. *
Interference from nearby equipment.Person wearing Communicator should
move to different location.
Belt-pac and/or headset not properlyBe certain belt-pac is securely clipped
worn.onto belt or waistband, close to body,
and both belt-pac and headset are in
upright positions.
Status lights are not lit. Circuit board isCall HME. *
defective.
Defective COMMUNICATOR or headset.Call HME. *
®
System may be set for speed-teamBe certain SPEED TEAM button on base
operation. See pages 1 and 19.station is out (OFF).
Connector may be loose.Check all connectors.
Call HME. *
System may be set for speed-teamBe certain SPEED TEAM button on base
operation.station is out (OFF).
Outside speaker or audio circuit boardCall HME. *
has failed.
Defective headset cable. (This appliesUse another headset. Call HME. *
only to COM900BP and COM900CC.)
Vehicle detector is locked up.Press OVERRIDE/RESET switch twice.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
22
Page 26
Figure 30.
A - Transmitter antenna connectorN - VAA level control - R113
B - Receiver antenna connectorO - Inbound volume control - R43
C - Wired backup system switch - S2P - Automatic test equipment connector - J1
D - DM2 select switch - S1Q - Message record LED - DS7
E - Power and ceiling speaker connector - J2R - Receiver LED - DS1
F- Record message switch - S2S - Channel “A” and “B” LEDs - DS4, DS5
G - Message repeater ON/OFF switch - S3T- Vehicle present LED - DS6
H - Speed team switch - S5U - Channel “A” and “B” sidetone level controls - R77, R60
I- Vehicle detector override switch - S7V- Message volume controls - R292, R293
J- Frequency select switch - S1W - Vehicle present tone volume control - R160
K - Ceiling speaker volume controls - R142, X- System configuration switches - S4, S6, S8, S9, S10
R294, R298, R299, R300Y - Base-to-base connector (for dual drive-thru operations) - J9
L- Outside speaker volume control - R128Z- Remote display connector - J15
M - Power supply LED - DS3
4.Dimensions:7.5"L x 4"W x 3 / D (191mm x 102mm x 78mm)
7
8
5.Weight:23.04 oz (.653Kg)
6.Indicators:Battery-charging (red) LEDs, 4 ea
Battery-ready (green) LEDs, 4 ea
AC910 Battery Charger (for COM900BP NiCd and COM900CC NiMH batteries)
1.Voltage input:16.5VAC
2.Number of charge ports:4 for COM900CC NiMH batteries
2 for COM900BP NiCd batteries
3.Charge time:2 hours for COM900CC NiMH batteries
4-8 hours for COM900BP NiCd batteries
4.Dimensions:7.5"L x 7.5"W x 3 / D (191mm x 191mm x 78mm)
7
8
5.Weight:31.94 oz (.906Kg)
6.Indicators:Battery-charging (red) LEDs, 4 ea
Battery-ready (green) LEDs, 4 ea
AC930 Battery Charger (for COM930BP NiCd and HS30 NiMH batteries)
1.Voltage input:16.5VAC
2.Number of charge ports:4 for COM930 headset NiMH batteries
2 for COM900 belt-pac NiCd batteries
3.Charge time:2-3 hours for COM930 headset NiMH batteries
4-8 hours for COM900BP belt-pac NiCd batteries
4.Dimensions:7.5"L x 7.5"W x 3 / D (191mm x 191mm x 78mm)
7
8
5.Weight:29.10 oz (.825Kg)
6.Indicators:Battery-charging (red) LEDs, 4 ea
Battery-ready (green) LEDs, 4 ea
26
Page 30
VII.ACCESSORIES AND OPTIONAL EQUIPMENT
The following optional equipment is available for use with your System 900.
To order any of these products, call the HME Sales Department at (858) 535-6060.
COMMUNICATOR COM900BP
COMMUNICATOR COM900CC
COMMUNICATOR COM930BP
Battery (NiCd) for COM900 or COM930BP COMMUNICATORBAT400
Battery (NiMH) for HS30BAT30
Battery (NiMH) for COM900CCBAT900
Headset for COM900BP
Headset for COM900CCHS9LT
Headset for COM930BPHS30
Headset Earmuffno model number
Earpiece/MicrophoneHS4
Ultrasonic Vehicle DetectorDU3
Vehicle Detector BoardVDB101A
Vehicle Detector Loop (underground)VDL100
Message RepeaterMR300
Remote DisplayR30
Ceiling SpeakerMM100
Low-Profile Speaker with Volume AdjustmentMM2500
MicrophoneDM1
SpeakerSP2000A
Mode Switch (dual lane)MS1000
®
®
®
®
HS9-90
EquipmentModel Number
VIII. FCC NOTICE
HME wireless radio frequency systems are type-accepted in the United States under Part 90 of
the Federal Communications Commission (FCC) Code of Federal Regulations, and typeapproved in Canada by Industry and Science Canada. Because licensing depends on the
system’s application, it is the user’s responsibility to apply for a license from the FCC in the U.S.
and its possessions, or from Industry and Science Canada in Canada and its territories.
Licensing requirements vary from country to country. Contact your local licensing agency for
specific requirements.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communication. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own
expense.
Changes or modifications not expressly approved by HM Electronics, Inc. could void the users
authority to operate this equipment.
27
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