HME System 400 Operating Instructions Manual

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HME#

400472

System 400

Wireless Audio System

Rev – 03/15/02

(For Full-Duplex and Half-Duplex Operations)

Operating Instructions

Table of Contents

I. GENERAL ..................................................... 1

II. EQUIPMENT FUNCTIONS AND USE ................................ 1

A. Base Station ................................................ 1

B. COM400CC COMMUNICATOR ................................ 2

1. Controls and Connector ................................... 2

2. Wearing the COM400CC COMMUNICATOR ................... 3

3. Charging the COM400CC Batteries .......................... 4

C. COM400BP COMMUNICATOR ................................. 7

1. Controls and Connector ................................... 7

2. Wearing the COM400BP COMMUNICATOR ................... 8

3. Charging the COM400BP Batteries ........................... 9

D. COM430BP COMMUNICATOR ................................ 12

1. Communicator Controls ................................... 12

2. Wearing the COM430BP COMMUNICATOR .................. 13

3. Charging the COM430BP Batteries .......................... 14

III. SYSTEM 400 OPERATION ....................................... 18

A. COMMUNICATOR Operation ................................. 18

B. Speed-Team Drive-Thru Operation ............................. 19

C. Remote Display Operation .................................... 19

D. Message Repeater Operation and Setup ......................... 19

IV. HOW TO CARE FOR THE EQUIPMENT ............................. 20

A. The COMMUNICATOR ...................................... 20

1. Proper Handling of Headset Cables and Connectors ............ 20

2. Cleaning the Equipment ................................... 20

B. The Battery Charger ......................................... 20

V. IN CASE OF PROBLEMS ........................................ 21

VI. SPECIFICATIONS .............................................. 24

VII. ACCESSORIES AND OPTIONAL EQUIPMENT ........................ 27

VIII. FCC NOTICE .................................................. 27

The HME logo and the word COMMUNICATOR are registered trademarks of HM Electronics, Inc.

List of Figures

Figure Title Page

1 System 400 Base Station ........................................ 1

2 COM400CC COMMUNICATOR .................................. 2

3 COM400CC control buttons ..................................... 2

4 Cable connectors showing matching pin positions ................... 2

5 Correct wearing of the COM400CC ............................... 3

6 Remove and replace Communicator batteries ....................... 4

7 Inserting a battery into the AC900 Battery Charger ................... 4

8 Battery charging indicator lights .................................. 5

9 Battery going into AC900 storage port ............................. 5

10 COM400CC battery charging in the AC910 Battery Charger ............ 6

11 COM400BP COMMUNICATOR .................................. 7

12 COM400BP controls, connector and indicator light ................... 7

13 Plug the headset-cable connector into the cable receptacle ............ 8

14 Insert belt through belt loop on back of Communicator pouch ........... 8

15 Correct wearing of Communicator headset .......................... 8

16 Installing the battery ............................................ 9

17 Opening the battery compartment ................................. 9

18 AC420 Battery Charger shown with a properly installed battery ......... 10

19 COM400BP battery charging in the AC910 Battery Charger ........... 11

20 COM430BP COMMUNICATOR ................................. 12

21 Communicator controls ........................................ 12

22 Communicator transceiver in pouch .............................. 13

23 Correct wearing of the COM430BP ............................... 13

24 Installing the COM430BP battery ................................. 14

25 Opening the COM430BP battery compartment ...................... 14

26 HS30 Headset ............................................... 15

27 HS30 Headset transceiver ..................................... 15

28 AC30 Battery Charger ......................................... 16

29 AC930 Battery Charger ........................................ 17

30 Base station circuit boards ...................................... 23

I. GENERAL

The System 400 is a wireless audio system primarily for use at quick-service restaurants.

II. EQUIPMENT FUNCTIONS AND USE

A. Base Station

Front –

System indicator lights

!! POWER light is on when the base station has power.

!! MESSAGE RECORD light is on RED when the base station is ready to record

message #1 for the message repeater, and blinking RED while message #1 is being recorded. It is on GREEN when the base station is ready to record message #2 for the message repeater, and blinking GREEN while message #2 is being recorded. The MESSAGE REPEATER button must be IN.

!! RECEIVE light is used only for troubleshooting, but is also on during channel-A

and channel-B transmissions.

!! “A” light is on during channel-A transmission.

!! “B” light is on during channel-B transmission.

!! VEHICLE light is on when a vehicle is present in the drive-thru lane or when

the system is in vehicle-detect override.

Bottom –

!! PUSH FOR RECORD MODE button; must be pushed IN and released once to

prepare the base station to record message #1 for the message repeater, or pushed IN and released twice to record message #2.

!! MESSAGE REPEATER button; must be IN to use the message repeater, OUT

when the message repeater is not being used.

!! SPEED TEAM button; must be IN for speed-team operation, OUT for normal

drive-thru operation

!! VEHICLE DETECTOR button; to override a vehicle detector, push and leave

IN: to reset vehicle detector, push IN and leave In for 5 seconds, then push again and leave OUT for normal vehicle detection.

Left Side –

!! WIRED/WIRELESS button; must be OUT when using the wireless

System 400, IN when using a wired backup system.

Figure 1. System 400 Base Station

B. COM400CC COMMUNICATOR

The COM400CC COMMUNICATOR

consists of a transceiver unit and a lightweight headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The transceiver is worn around the collar, and the headset plugs into a connector on the transceiver unit.

1. Controls and Connector

Figure 2. COM400CC COMMUNICATOR

Plug the headset cable connector into the cable connector on the COM400CC

collar unit, as shown in Figure 4. Be careful to correctly match the positions of the

pins inside the connector.

Figure 4. Cable connectors showing matching pin positions

Figure 3. COM400CC control buttons.

2. Wearing the COM400CC COMMUNICATOR

! Place the Communicator collar unit around your neck and put the headset on your

head as shown in Figure 5.

! Adjust the headset band so it rests securely on top of your head, with the

microphone to the side of your mouth.

! Adjust the Communicator so it fits comfortably around your collar. ! Fasten the clothing clips to your collar as shown in Figure 5.

Figure 5. Correct wearing of the COM400CC

3. Charging the COM400CC Batteries

When there are good batteries in the COMMUNICATOR and the power is on, the red

light above the power (PWR) button will be lit. This light only indicates the power is on. It does not indicate how much power is left in the batteries. As the batteries weaken during routine use, you will hear a repeating beep in the earpiece, indicating the batteries need to be replaced. When this happens, remove the battery from the Communicator as shown in Figure 6. Place both batteries in the AC900 Battery Charger for recharging. Refer to Figures 7 through 9. Replace the batteries in the Communicator with fresh, fully charged batteries. Typical battery life with normal use is 8 to 10 hours.

CAUTION: To prevent damage, turn Communicator OFF before removing or

installing batteries.

Installing and Removing Communicator Batteries:

Figure 6. Remove and replace Communicator battery

Charging COM400CC Batteries in the AC900 Battery Charger:

Place up to four COM400CC batteries in the charger for charging at a time. See Figure 7. The red Charging light, adjacent to a battery being charged will go on and remain on while the battery is charging. Routine battery charging takes up to 3 hours.

NOTE: The COM400CC uses “smart batteries.” That means each battery maintains a history of the

number of times it has been charged. The AC900 Battery Charger reads and updates this history each time a battery is charged. This information is used to automa-tically initiate conditioning cycles, which improve the battery’s performance and prolong its life. A conditioning cycle consists of a complete discharge before a battery is charged. This happens each time the battery history indicates it has been charged 10 times since the last conditioning cycle. While a battery is discharging, the red Charging light next to it will blink on and off at 2-second intervals. The conditioning cycle takes up to 6 hours.

Figure 7. Inserting a battery into

the AC900 Battery Charger

When a battery is fully charged and ready for use, its red “Charging” light will go off and the green “Ready” light next to it will go on.

Figure 8. Battery charging indicator lights

CAUTION: Do not remove batteries from the charger until the green READY light

is lit, or the charger will reset and the charge cycle will begin again.

To remove a fully charged battery from the battery charger, push the battery from the end near the status lights.

Store fully charged batteries in the storage ports on the right side of charger until you need them, as shown in Figure 9.

Figure 9. Battery going into AC900 storage port

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

CHARGING LIGHT WHAT IT MEANS WHAT TO DO

Red blinks: Either the battery or the charger has 2 times quick - 3 seconds off a problem. Mark the battery and

Red blinks: 3 times quick - 3 seconds off

Red blinks: 4 times quick - 2 seconds off

Red blinks: 5 times quick - 2 seconds off

Green blinks: 2 second on - 2 second off

Green blinks: 3 times quick - 3 seconds on

Red and Green blink alternately Authentication error

Discharge error

Charging error

Low-battery error

Charging error

Read-write error

Memory full

retry in a different charging port. The battery is faulty if it has the same problem in a different port AND a known-good battery passes in the same ports. The charger circuitry is faulty if a known-good BATTERY fails in the same ports.

Charging COM400CC batteries in the AC910 Battery Charger:

Figure 10.

COM400CC battery charging in the AC910 Battery Charger

Place up to four COM400CC batteries in the charger for charging at a time. The red Charging light, adjacent to a battery being charged will blink for a few seconds when the battery is placed in the charger, then will go on and remain on while the battery is charging.

NOTE: The COM400CC uses “smart batteries.” That means each battery will retain charging information that will cause it to automatically discharge completely before being recharged, every tenth time it is placed in the charger. This will improve the battery’s performance and life. While a battery is discharging, its red Charging light will blink on and off at 2 second intervals.

When the battery is fully charged and ready for use, the red light will go off and the green Ready light adjacent to the battery will go on.

To remove fully charged batteries from the battery charger, push the battery from the end near the status lights. Store fully charged batteries in the storage ports until you need them.

C. COM400BP COMMUNICATOR

The COM400BP COMMUNICATOR consists of a belt-pac transceiver unit and a lightweight headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The Communicator is worn around the user's waist, and the headset plugs into a connector on the transceiver unit.

1. Controls and Connector

Figure 11. COM400BP COMMUNICATOR

Figure 12. COM400BP controls, connector and indicator light

1 – POWER button: turns Communicator on and off. 2 – VOLUME buttons: adjust listening level in earpiece. 3 – Power-on light: lights when power goes on, and remains lit until battery needs

replacing or Communicator is turned off. The power-on light blinks when transmitting on “A” or “B” channel.

4 – Button A: allows two-way communication when pushed and held; when it is

released, the user can listen only.

5 – Button B: must be pushed and held to talk, and released to listen. 6 – Button C: used to change lanes in dual-lane operations. 7 – 5-pin DIN receptacle: receptacle for earpiece/microphone cable connector. 8 – Battery: provides power for the transceiver unit. 9 – Battery release latch: slides to release battery for removal, and snaps in place

when a battery is inserted to secure battery in Communicator.

2. Wearing the COM400BP COMMUNICATOR

Plug the headset-cable connector into the receptacle on the Communicator

transceiver as shown in Figure 13. The connector is keyed so it can only be

inserted in the correct position, with the cord extending downward. Loosen the

snap on the cord protection flap and resnap it with the flap over the cord.

Figure 13. Plug the headset-cable connector

into the cable receptacle

Insert the Communicator belt

through the loop on back of the

Communicator pouch as shown

in Figure 14, and fasten the belt

securely around your waist. The

Communicator transceiver can be

worn over either your right or left hip.

Figure 15.

Correct wearing of the

Communicator headset

Figure 14. Insert belt through belt loop

on back of Communicator pouch

Put the headset on your head and clip one of t he clothing clips to your collar as shown in Figure 15. Clip the other clothing clip to the back of your shirt, above your waist. Position the microphone approximately 2 inches (50.8 mm) from your mouth.

3. Charging the COM400BP Batteries

When a good battery is in the COMMUNICATOR and the power is on, the red light

on top of the unit will be lit. This light only indicates the power is on. It does not

indicate how much power is left in the battery. As a battery weakens during routine

use, you will hear a repeating beep in the earpiece, indicating the battery needs to

be replaced. Typical battery life with normal use is 8 to 10 hours.

CAUTION: To prevent damage, turn Communicator OFF before removing

batteries.

Installing and Removing Communicator Batteries:

! Install a fully charged battery in the battery compartment with the arrow on the

battery pointing out as shown in Figure 16. Slide it into the tracks on both sides of the compartment until its catch clicks securely in place.

Figure 16. Installing the battery

! To remove the battery from a Communicator, slide the battery latch open and

push the battery in the direction of the large arrow on the battery as shown in Figure 17.

Figure 17. Opening the battery compartment

Charging COM400BP Batteries in the AC420 Battery Charger:

Place up to four batteries in the charger to charge at the same time, as shown in

Figure 18. A few seconds after each battery is placed in the charger, the red

CHARGING light on the panel adjacent to the battery, will indicate the battery

charging status. See the CHARGING LIGHT STATUS TABLE for a detailed

explanation of what is happening. When a battery is fully charged, the green

READY light on the panel adjacent to it will light. (approximately 4 hours)

It can then be placed back into a Communicator.

CAUTION: Do not remove batteries from the charger until the green READY

light is lit, or the charger will reset and the charge cycle will begin again.

Figure 18.

AC420 Battery Charger shown with a properly installed battery

Top –

Red lights indicate charging status of batteries below the lights, as shown on

the Charging Light Status Table below.

Green lights indicate batteries below the lights are fully charged and ready for use.

Headset checker is used to check headsets for normal operation. Plug the

headset cable connector into the headset connector receptacle and speak into

the headset microphone. If the headset is operating normally, you will hear your

own voice in the earpiece. If the headset is defective, you will hear nothing.

Back –

AC adapter connector is for connecting the AC adapter cable to the charger.

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

RED CHARGING LIGHT WHAT IT MEANS WHAT TO DO

OFF Charger doesn’t see the battery See NOTE STEADY ON Battery is being charged Wait. Do not remove battery. BLINKS: 2 seconds ON; 2 seconds OFF Battery is being discharged. Wait. Do not remove battery. BLINKS: 2 times quick; 3 seconds OFF DISCHARGE ERROR Battery is not discharging properly.

BLINKS: 3 times quick; 3 seconds OFF CHARGING ERROR Battery is not charging properly.

BLINKS: 4 times quick; 2 seconds OFF LOW BATTERY ERROR See NOTE. BLINKS: 5 times quick; 2 seconds OFF CHARGING ERROR See NOTE. NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The battery is faulty if

it has the same problem in a different slot AND a known-good battery passes in the same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.

See NOTE.

Charging COM400BP batteries in the AC910 Battery Charger:

Figure 19.

COM400BP battery charging in the AC910 Battery Charger

Place up to two COM400BP batteries in the charger to charge at the same time. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery, will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is fully charged, the green READY light on the panel adjacent to it will light. (approximately 4 hours) It can then be placed back into a COMMUNICATOR .

CAUTION: Do not remove batteries from the charger until the green READY

light is lit, or the charger will reset and the charge cycle will begin again.

D. COM430BP COMMUNICATOR

Figure 20. COM430BP COMMUNICATOR

The COM430BP COMMUNICATOR consists of a belt-pac transceiver unit and a

wireless headset designed to be used with the HME Wireless Drive-Thru Audio System 400. The transceiver unit is worn in a pouch that clips to a belt or waistband at the user's waist.

1. Communicator Controls

Figure 21. Communicator controls

1 – Power button: turns Communicator on and off. 2 – Volume control buttons: adjust listening level in earpiece. 3 – Power-on light: lights yellow when Communicator power goes on, and

red when the HS30 Headset is also turned on. The power-on light also indicates when the Communicator is transmitting in single or dual-lane mode and when batteries need replacing.

4 – Button A: allows two-way communication when pushed and held; when it is

released, the user can listen only.

5 – Button B: must be pushed and held to talk, and released to listen. 6 – Button C: used to change lanes in dual-lane operations. 7 – Battery: provides power for the transceiver unit. 8 – Battery release latch: slides to release battery for removal, and snaps in

place when a battery is inserted to secure battery in Communicator.

Handsfree mode – To turn Handsfree mode on: With the Communicator OFF, press and hold

B+• (vol. up). Then press ON. You will hear "handsfree on." To turn Handsfree mode off: With the Communicator OFF, press and hold

B+– (vol. down). Then press ON. You will hear "handsfree off."

2. Wearing the COM430BP COMMUNICATOR

Place the belt-pac transceiver unit in its pouch and fasten the velcro flap securely over the front of it as shown in Figure 22. Squeeze open the belt clip on the back of the pouch and slide it over your belt or waist band, either on your right or left side.

Figure 22.

Communicator transceiver in pouch

The headset should be worn with the transceiver side (the side opposite the microphone) on the same side as the belt-pac transceiver. For best reception, the belt-pac and headset should both be worn in their upright positions. Holding the earpiece, rotate the headset microphone so it is next to your mouth, as shown in Figure 23.

Figure 23. Correct wearing of COM430BP

3. Charging the COM430BP Batteries

When a good battery is in the COMMUNICATOR transceiver and the power

is on, the yellow light on top of the unit will be lit. When the HS30 Headset also has a good battery in it, and is on, the light on the belt-pac transceiver unit will be red. This light indicates the power is on, and that there is a link between the headset and belt-pac transceivers. It does not indicate how much power is left in the batteries.

CAUTION: To prevent damage, turn Communicator OFF before

removing or installing batteries.

Installing and Removing COM430BP Batteries:

As a belt-pac transceiver battery weakens during routine use, you will hear A repeating beep in the earpiece, indicating the battery needs to be replaced. Typical Communicator battery life with normal use is 8 to 9 hours.

Install a fully charged battery in the battery compartment with the arrow on the battery pointing outward, as shown in Figure 24. Slide it into the tracks on both sides of the compartment until its catch clicks securely in place.

Figure 24. Installing the COM430BP battery

To remove the battery from a COM430BP belt-pac transceiver, slide the battery latch open and push the battery in the direction of the large arrow on the battery as shown in Figure 25.

Figure 25. Opening the COM430BP battery compartment

Installing and Removing HS30 Headset Batteries:

As a HS30 Headset battery weakens during routine use, you will hear a repeating tone in the earpiece, indicating the battery in the transceiver needs to be replaced. Typical HS30 battery life with normal use is 5 to 6 hours.

To install a fully charged battery in the HS30 Headset, insert the battery into the battery compartment in the headset transceiver until its catch clicks securely in place, as shown in Figure 26.

Figure 26. HS30 Headset

To remove the battery from a HS30 Headset, push the battery latch open and push the battery from the opposite side of the headset transceiver, in the direction of the arrow on the battery, as shown in Figure 27.

CAUTION: Turn headset OFF before removing batteries.

Figure 27. HS30 Headset transceiver

Charging HS30 Batteries in the AC30 Battery Charger:

Figure 28. AC30 Battery Charger

Place up to four HS30 batteries in the charger to charge at the same time, as shown in Figure 28. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is fully charged, the green READY light on the panel adjacent to it will light. (approximately 2.5 hours) It can then be placed back into a HS30 Headset.

CAUTION: Do not remove batteries from the charger until the green

READY light is lit, or the charger will reset and the charge cycle will begin again.

Charging Batteries with the AC930 Battery Charger:

Figure 29. AC930 Battery Charger

Place up to two COM430BP batteries and four HS30 batteries in the charger to charge at the same time. A few seconds after each battery is placed in the charger, the red CHARGING light on the panel adjacent to the battery, will indicate the battery charging status. See the CHARGING LIGHT STATUS TABLE for a detailed explanation of what is happening. When a battery is fully charged, the green READY light on the panel adjacent to it will light. (approximately 4 hours for COM430BP batteries and 2.5 hours for HS30 batteries) It can then be placed back into a COMMUNICATOR .

CAUTION: Do not remove batteries from the charger until the green

READY light is lit, or the charger will reset and the charge cycle will begin again.

CHARGING LIGHT STATUS TABLE – WITH BATTERY INSERTED

RED CHARGING LIGHT WHAT IT MEANS WHAT TO DO

OFFOFF Charger doesn’t see theCharger doesn’t see the See NOTESee NOTE

STEADY ONSTEADY ON Battery is being chargedBattery is being charged Wait. Do not remove battery.Wait. Do not remove battery. BLINKS: 2 seconds ON; 2 secondsBLINKS: 2 seconds ON; 2 seconds Battery is being discharged.Battery is being discharged. Wait. Do not remove battery.Wait. Do not remove battery.

OFFOFF BLINKS: 2 times quick; 3 secondsBLINKS: 2 times quick; 3 seconds DISCHARGE ERRORDISCHARGE ERROR Battery is not dischargingBattery is not discharging

OFFOFF properly. See NOTE.properly. See NOTE. BLINKS: 3 times quick; 3 secondsBLINKS: 3 times quick; 3 seconds CHARGING ERRORCHARGING ERROR Battery is not charging properly. Battery is not charging properly.

OFFOFF See NOTE.See NOTE. BLINKS: 4 times quick; 2 secondsBLINKS: 4 times quick; 2 seconds LOW BATTERY ERRORLOW BATTERY ERROR See NOTE.See NOTE.

OFFOFF BLINKS: 5 times quick; 2 secondsBLINKS: 5 times quick; 2 seconds CHARGING ERRORCHARGING ERROR See NOTE.See NOTE.

OFFOFF NOTE: Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The Either the battery or the charger has a problem. Mark the battery and retry in a different slot. The

battery is faulty if it has the same problem in a different slot AND a known-good battery passes in thebattery is faulty if it has the same problem in a different slot AND a known-good battery passes in the same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.same slots. The charger circuitry is faulty if a known-good BATTERY fails in the same slots.

batterybattery

{ In some dual-lane operations, button “C” is used to switch between Lanes 1 and 2, while button “A” is used to talk to customers in either lane.

In some dual-lane operations, button “A” is used to talk to customers in Lane 1, and button “C” is used to talk to customers in Lane 2.

III. SYSTEM 400 OPERATION

A. COM400BP or COM430BP COMMUNICATOR Operation COM400CC COMMUNICATOR Operation

In single or dual drive-thru operations, Communicator button "A" is for communication with the customer, and button "B" is for To operate the Communicator, use the control buttons shown in Figure 3 as follows. In both single and dual drive-thru communication with other crew members wearing Communicators. In dual drive-thru operations, the Communicator button "C" is used operations, Communicator button “A” is for communication with the customer, and button “B” is for communication with other to change lanes. Button “C” has no function in single drive-thru operations. crew members wearing Communicators. In dual drive-thru operations, the “C” button is used to change lanes.

ACTION RESULT ACTION RESULT

Single

Drive-Thru

Lane

Full-Duplex

Operation

If you are using the Communicator latching feature: If you are using the Communicator latching feature:

Press and release button “A” to latch communication channel open Press and release button “A” to latch communication channel open for speaking and listening to customer. The channel will unlatch, for speaking and listening to customer. The channel will unlatch, ending communication with the customer, if; ending communication with the customer, if;

1. you press and release button “A” again, or 1. you press and release button “A” again, or

2. you press button “B” or 2. you press button “B” or

3. the customer drives away 3. the customer drives away

If you are not using the Communicator latching feature: If you are not using the Communicator latching feature:

Press and hold button “A” while speaking and listening to customer. Press and hold button “A” while speaking and listening to customer. Release when transaction is completed. Release when transaction is completed.

Customer hears your voice and you hear customer's Customer hears your voice and you hear voice (two-way conversation). Everyone wearing a Communicator hears the communication.

customer’s voice (two-way conversation). Everyone wearing a Communicator will hear the conversation.

While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to adjust volume level. adjust volume level.

Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are heard in headset as volume level increases/ decreases. heard in headset as volume increases/ decreases. Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.

Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your Communicators. Release to listen. in their headsets. Communicators. Release to listen. voice in their headsets.

Single

Drive-Thru

Lane

Half-Duplex

Operation

Press and hold button ?A” while speaking to customer. Customer hears your voice. Everyone wearing a Press and hold button “A” while speaking to customer. Customer hears your voice.

Communicator hears the communication.

Release button "A" and listen to customer. Customer's voice is heard in headsets of everyone Release button “A” and listen to customer. Customer’s voice is heard in headsets of everyone

wearing a Communicator. wearing Communicators.

While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to adjust volume level. heard in headset as volume level increases/decreases. heard in headset as volume increases/ decreases.

Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.

adjust volume level.

in their headsets. Communicators. Release to listen. voice in their headsets.

Dual

Drive-Thru

Lane

Full-Duplex

Operation

If you are using the Communicator latching feature: If you are using the Communicator latching feature:

Press and release button “A” to latch communication Channel 1 open Press and release button “A” to latch communication Channel 1 open for speaking and listening to customer in Lane 1. The channel will for speaking and listening to customer in Lane 1. The channel will unlatch, ending communication with the customer, if; unlatch, ending communication with the customer, if;

1. you press and release button “A” again, or 1. you press and release button “A” again, or

2. you press button “B,” or 2. you press button “B,” or

3. you press button “C,” or 3. you press button “C,” or

4. the customer drives away 4. the customer drives away

If you are not using the Communicator latching feature: If you are not using the Communicator latching feature:

Press and hold button “A” while speaking and listening to customer Press and hold button “A” while speaking and listening to customer in Lane 1 or 2. Release when transaction is completed. { in Lane 1 or 2. Release when transaction is completed. {

Customer hears your voice and you hear customer's Customer hears your voice and you hear voice (two-way conversation). Everyone wearing a customer’s voice (two-way conversation). Everyone Communicator hears the communication. wearing Communicators set to the same channel NOTE: When transmitting in Lane 1 operation, the

Communicator power light will blink rapidly. When transmitting in Lane 2 operation, the Communicator power light will blink rapidly 4 times, then pause and repeat. Lanes 1 and 2 have different sounding vehicle-present tones.

hears the communication.

While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to adjust volume level. adjust volume level.

Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are heard in headset as volume level increases/decreases. heard in headset as volume increases/ decreases. Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.

Press button "C" to switch to the other lane. { You hear the customer’s voice from the other lane. Press button “C” to switch to Lane 2. { You hear customer’s voice from other lane.

Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your Communicators. Release to listen. Communicators. Release to listen. voice in their headsets.

in their headsets.

Dual

Drive-Thru

Lane

Half-Duplex

Operation

Press and hold button ?A” while speaking to customer in Lane 1 or Customer hears your voice. Everyone wearing Press and hold button “A” while speaking to customer in Lane 2. { Customer hears your voice. Everyone wearing

2. { Communicators hears the communication.

Communicators hears the communication.

Release button and listen to customer. Customer's voice is heard in headsets of everyone Release button and listen to customer. Customer’s voice is heard in headsets of everyone

wearing Communicators. wearing Communicators.

While customer is speaking, press the up ▲ or down ▼ arrow to While customer is speaking, press the up ▲ or down ▼ arrow to adjust volume level. heard in headset as volume level increases/ decreases. heard in headset as volume increases/decreases.

Beep tones of increasing/decreasing frequency are Beep tones of increasing/decreasing loudness are Customer's voice becomes louder or softer. Customer’s voice becomes louder or softer.

adjust volume level.

Press button "C" to switch to the other lane. { You hear the customer’s voice from the other lane. Press button “C” to switch to Lane 2. { You hear customer's voice from other lane. Press and hold button ?B” to speak to other crew members wearing Other personnel wearing Communicators hear your voice Press and hold button “B” to speak to other crew members wearing Other personnel wearing Communicators hear your

Communicators. Release to listen.

in their headsets. Communicators. Release to listen.

voice in their headsets.

ACTION RESULT

To record

Message

Press and release the RECORD MODE button once on the System 400 base station.

The red MESSAGE RECORD light on the System 400 base station will come on.

Press and hold button "B" on the COMMUNICATOR

and talk into the headset

microphone to record a message.

The MESSAGE RECORD light on the System 400 base station will begin blinking.

Release button "B." The record function will stop and the

MESSAGE RECORD light will go off.

To record

Message

Press and release the RECORD MODE button twice on the System 400 base station.

The green MESSAGE RECORD light on the System 400 base station will come on.

Press and hold button "B" on the Communicator and talk into the headset microphone to record a message.

The MESSAGE RECORD light on the System 400 base station will begin blinking.

Release button "B." The record function will stop and the

MESSAGE RECORD light will go off.

» Unfold page

B. Speed-Team Drive-Thru Operation

Speed team operation is used during high-volume times. Placing the speed-team button on the base station in the ON position will disable the speaker and microphone in the speaker post or menu board, and disable the vehicle-alert tone. An order taker wearing a Communicator relays orders from outside into the store using the “B” channel.

C. Remote Display Operation

One or more R30 Remote Displays may be used with your System 400. Each remote display was set up by the installer to show the amount of time the current car has been at the menu board, speaker post or service window. A remote display shows the time for one location only. It begins counting when the car arrives and stops when the car leaves. The remote displays will only display time. They will not store or record information.

D. Message Repeater Operation and Setup

To record messages on the System 400 internal message repeater, press the MESSAGE REPEATER button IN on the base station and do the following.

After a new message has been recorded, or after the base station has lost and regained power, any message to the menu board will always be heard in the Communicator headset the first three times it plays.

To change the message repeater setup, locate and set the S8 and S10 DIP switches at

the bottom of the System 400 Base Station audio circuit board. Refer to the S8 AND S10 DIP SWITCH FUNCTIONS tables to the right for S8 and S10 switch functions.

If a System 30 Timer is installed with the System 400, the timer alert output can be used to trigger tones in the headset or to cause a message to be played. Set S8 and/or S10, switch #5 to OFF for an alert tone (triple beep), which will be heard only in headsets, or to ON for recorded messages to be heard through selected speakers and headsets.

If a System 400 is installed without a System 30 Timer, set both S8 and S10 switches #5 to OFF so the message repeater input will be triggered only by vehicle detector signals.

S8 AND S10 DIP SWITCH FUNCTIONS

S8 — Switch Functions

Switch Function

1 ON - Allow inbound audio while message #1 is playing

OFF - DO NOT allow inbound audio while message #1 is playing

2 ON - Transmit message #1 to Communicators

OFF - DO NOT transmit message #1 to Communicators

3 ON - Send message #1 to outside speaker

OFF - DO NOT send message #1 to outside speaker

4 ON - Send message #1 to ceiling speaker

OFF - DO NOT send message #1 to ceiling speaker

5 ON - Trigger message #1 from alert input

OFF - Trigger message #1 from vehicle present input

6 ON - Vehicle present tone is high pitched

OFF - Vehicle present tone is low pitched

7 ON - 3 second delay

OFF - No delay

8 NOT USED

S10 — Switch Functions

Switch Function

1 ON - Allow inbound audio while message #2 is playing

OFF - DO NOT allow inbound audio while message #2 is playing

2 ON - Transmit message #2 to Communicators

OFF - DO NOT transmit message #2 to Communicators

3 ON - Send message #2 to outside speaker

OFF - DO NOT send message #2 to outside speaker

4 ON - Send message #2 to ceiling speaker

OFF - DO NOT send message #2 to ceiling speaker

5 ON - Trigger message #2 from alert input

OFF - Trigger message #2 from vehicle present input 6 NOT USED 7 ON - 3 second delay

OFF - No delay 8 NOT USED

NOTES:

Message #1 –

1. Will be triggered by a vehicle present signal if S8 switchs 5 is OFF. The playing

message can be cancelled by pressing the “A” button on the Communicator.

2. Will be triggered by an alert signal from the timer if S8 switch 5 is ON.

3. Will be played to the locations selected on S8 switches 2, 3 and 4. See page 23.

Message #2 –

1. Will be triggered by a vehicle present signal if S10 switchs 5 is OFF.

The playing message can be cancelled by pressing the “A” button on the Communicator.

2. Will be triggered by an alert signal from the timer if S10 switch 5 is ON.

3. Will be played to the locations selected on S10 switches 2, 3 and 4. See page 23.

If S8 switch 5 and S10 switch 5 are both sett to ON or OFF, Message #1 and Message #2 will be played alternately.

IV. HOW TO CARE FOR THE EQUIPMENT

A. The COMMUNICATOR

1. Proper Handling of Headset Cables and Connectors

HOW TOHOW TO and HOW NOT TOHOW NOT TO handle Headset Cables and Connectors

ALWAYS NEVER

Align the connector key and pins with key and holes Twist headset connector into Communicator

in the receptacle when plugging the headset into the receptacle. Communicator.

Fasten cable to pouch with strain relief strap. Clip the cable to your clothing with the clothing clips. Grasp the connector to plug in or unplug the headset. Use both hands to remove the headset from your head. Use both hands to adjust the microphone position. Handle the headset cable with care. Carry and hang the headset by its metal headband.

Allow cable to be stressed at connector. Allow cable to hang freely. Grasp and pull cable to unplug headset. Remove headset with only one hand. Adjust microphone position with only one hand. Pull, twist, bend or knot the headset cable. Carry or hang the headset by its cable.

2. Cleaning the COMMUNICATOR

The following cleaning procedure is recommended at least once each month. ! If the Communicator has a belt and/or pouch, remove it from the pouch.

Wash the belt and/or pouch in a washing machine with normal laundry detergent. Dry them in a dryer or hang them up to dry.

! Remove the battery from the Communicator. ! Clean the Communicator with a damp sponge. Wet the sponge and wring it out

so it is damp, not dripping wet. Spray household cleaner on the sponge (NOT DIRECTLY ON THE EQUIPMENT). Clean the Communicator with the sponge, and dry it throughly.

! Clean the metal battery contacts on the battery with alcohol on a cotton swab. Wet

the tip of the swab with alcohol and squeeze the excess alcohol from it. Wipe each contact with the swab, and be certain all the contacts are dry before installing the batteries.

! Place the battery back in the Communicator and, if there is a pouch, place the

Communicator back in the pouch and fasten the strap securely over it.

! Clean the headset and cable with a damp sponge sprayed with houshold cleaner.

The foam muff on the headset earpiece is easily replaced for sanitary purposes. To order extra foam muffs, call your local HME sales representative.

B. The Battery Charger

Avoid splashing water or grease on the battery charger. Clean the battery charger monthly as follows:

CAUTION: Always unplug the battery charger before cleaning it.

! Remove all batteries from the battery charger. ! Clean the battery charger case with a damp sponge. Wet the sponge and wring it

out so it is damp, not dripping wet. Spray household cleaner on the sponge (NOT DIRECTLY ON THE EQUIPMENT). Clean the battery charger with the sponge, and dry it throughly.

! Wet the tip of a cotton swab with rubbing alcohol, and squeeze the excess alcohol

from the swab. Wipe the metal contacts inside each battery port with the damp swab. Allow the contacts to dry before placing batteries in the ports.

V. IN CASE OF PROBLEMS (Refer to the circuit board illustration on page 23)

TROUBLESHOOTING CHECKLIST

Problem Probable Cause Solution

No sound in headset when Power is off at base station. Check circuit breaker for building. you press COMMUNICATOR button "A" and speak into headset microphone.

COM430

Communicator channel "A" or Communicator not turned ON. Turn Communicator on. "B" functions not working.

"C" button does not switch Switch setting on Communicator Check S1 switch on Communicator. between channels in a dual- incorrect. Switch #9 should be ON. lane drive-thru.

Outbound sound too low. Outbound volume set too low for Turn outside speaker volume control

No outbound sound; customer cannot hear anything.

Only

Power supply in base station is not Check power supply indicator lights working. on base station. If any light is not lit,

be certain AC power adapter is plugged into AC electrical outlet, and connected to J2 connector on audio circuit board in base station.

Communicator not turned on. Turn Communicator on by pushing

ON/OFF button. Be certain light goes on.

Volume not set correctly. Push volume-control buttons to adjust

volume.

Headset connector not plugged in Plug headset connector firmly into properly. (This applies only to Communicator receptacle. COM400BP and COM400CC.)

Headset defective. Replace with another headset. Low or dead battery. Check ON/POWER light. If not lit,

replace battery.

Communicator failed. Use another Communicator.

Call HME. * HS30 Headset not turned on. Press ON/Off switch to turn headset on. HS30 Headset battery is low or dead. Replace battery.

Dead or weak battery. Replace battery. Communicator or base station Use another Communicator.

failure. Channel "A" or "B" light and Call HME. * RECEIVE light on base station do not light when Communicator button "A" or "B" is pressed.

environment. (R128 in base station) clockwise with

small standard (slotted) screwdriver

until level is satisfactory. System may be set for speed-team Be certain SPEED TEAM button on

operation. See pages 1 and 19. base station is out (OFF). Loose wires on base station circuit Check speaker wire connections on

board. switcher circuit board. Defective speaker or base station. Call HME. *

* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.

Problem Probable Cause Solution

No inbound sound from System may be set for speed-team Be certain SPEED TEAM button on customer (in half-duplex operation. See pages 1 and 19. base station is out (OFF). operation).

Personnel hear static only in Transmitter antenna connection on Tighten transmitter antenna headsets. base station is loose. connection. (the antenna on top, left

COM430

Only

Personnel hear customer in Receiver antenna connection on Tighten receiver antenna connection. headsets or ceiling speaker, base station is loose. (the antenna on top, right of base but cannot hear each other. station.)

No tone or sound in headset Power interruption has caused When no vehicle is in the drive-thru or ceiling speaker when unbalanced detecting circuit. lane, press vehicle detector override vehicle drives into drive-thru switch on base station to RESET lane. position, then back to NORMAL

Personnel cannot hear Loose wires on base station circuit Be certain wires are securely outside customers in board connector. connected in base station. headset or ceiling speaker.

Communicator has Low battery. Replace battery. intermittent sound.

Headset does not become OVERRIDE/RESET, NORMAL switch Place switch in the NORMAL position. silent after customer has on base station is in the driven away. OVERRIDE/RESET position.

Battery charger not working. Charger not plugged in. Plug in battery charger.

Can not record message. Message repeater not turned on. Turn message repeater on. Message will not play.

Base station may be set for wrong Check S6 switch on base station drive-thru mode (full or half-duplex). circuit board. Switch #1 should be

ON for full-duplex

OFF for half-duplex

of base station.) No power to base station. Check base station power adapter

connections. Circuit board defective. Call HME. *

Interference from nearby equipment. Person wearing Communicator

should move to different location. Belt-pac and/or headset not properly Be certain belt-pac is securely

worn. clipped onto belt or waistband, close

to body, and both belt-pac unit and

headset are in upright positions.

Status lights are not lit. Circuit board Call HME. * is defective.

Defective COMMUNICATOR or Call HME. *

headset.

position. System may be set for speed-team Be certain SPEED TEAM button on

operation. See pages 1 and 19. base station is out (OFF). Connector may be loose. Check all connectors.

Call HME. *

System may be set for speed-team Be certain SPEED TEAM button on operation. See pages 1 and 19. base station is out (OFF).

Outside speaker or audio circuit Call HME. * board has failed.

Defective headset cable. (This Use another headset. Call HME. * applies only to COM400BP and COM400CC.)

Vehicle detector is locked up. Press OVERRIDE/RESET switch

twice.

If still not working, call HME. *

* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.

Figure 30.

A - Transmitter antenna connector N - VAA level control - R113 B - Receiver antenna connector O - Inbound volume control - R43 C - Wired backup system switch - S2 P - Automatic test equipment connector - J1 D - DM2 select switch - S1 Q - Channel “A” and “B” sidetone level controls - R287, R289 E - Frequency select switch - SW1 R - Message record LED - DS7 F - Record message switch - S2 S - Receiver LED - DS1 G - Message repeater ON/OFF switch - S3 T - Channel “A” and “B” LEDs - DS4, DS5 H - Speed team switch - S5 U - Vehicle present LED - DS6 I - Vehicle detector override switch - S7 V - Transmitter message volume control - R292 J - Power and ceiling speaker connector - J2 W - Outside message volume control - R293 K - Ceiling speaker volume controls - R142, X - Vehicle present tone volume control - R160

R294, R298, R299, R300 L - Outside speaker volume control - R128 Y - System configuration switches - S4, S6, S8, S9, S10 M - Power supply LED - DS3 Z - Base-to-base connector (for dual drive-thru operations) - J9

Base station circuit boards

VI. SPECIFICATIONS

Base Station

1. Voltage input 16VAC ±2.5V

2. AC current input 350mA nominal, 1.4A maximum

3. Audio distortion <5% maximum level

4. Outside speaker output 3 watts RMS into 8 ohms

5. Ceiling speaker power 3 watts RMS into 8 ohms

6. Message repeater Message duration - 16 seconds

7. Controls/Switches 2-position vehicle detector switch

8. TX/RX Frequency FCC Part 90

9. Dimensions 8.2"H x 14.2"W x 3.5"D (208mm x 361mm x 89mm)

10. Weight 5.5 lbs (2.49kg) maximum

(Normal - Override/Reset) 2-position “Speed Team” ON/OFF switch 2-position “Message Repeater” ON/OFF switch 1-position “Record” switch 4-position RS485 bias/term switch Outside speaker volume control Outside speaker Hi-Lo volume jumper Vehicle present tone level control “A” sidetone “B” sidetone Inbound volume control VAA level control Ceiling speaker volume control Vehicle present tone volume control (3) 8-position DIP switches 4-position frequency select switch Wireless/wired system select switch Horn speaker/DM1 select switch

COM400CC COMMUNICATOR

1. Battery (NiMH) 8 hours

2. RF Frequency Receive — FCC Part 90 Transmit — FCC Part 90

3. Dimensions 3d"H x 4c"W x 1½"D (86mm x 114mm x 38mm)

4. Weight 12 ounces (3.40kg) — including battery

5. Controls Buttons "A," "B" and "C" Power control Volume control

6. Indicator Red LED Solid when receiving only. Blinking when transmitter is activated, or on secondary lane for dual-lane systems

7. Connector LT

COM400BP COMMUNICATOR

1. Battery (NiCd) 8-10 hours

2. RF Frequency Receive — FCC Part 90 Transmit — FCC Part 90

3. Weight 11 ounces (3.12kg) — including battery

4. Controls Buttons "A," "B" and "C" Power On/Off button Volume control buttons

5. Indicator Red LED Solid when receiving only Blinking when transmitter is activated

6. Connector 5-pin DIN

COM430BP COMMUNICATOR

1. Belt-pac Battery (NiCd) 8-10 hours

Headset Battery (NiMH) 5-6 hours

2. RF Frequency Receive — FCC Part 90 Transmit — FCC Part 90

3. Weight 11 ounces (3.12kg) — including battery

4. Controls Buttons "A," "B" and "C" Power On/Off button Volume control buttons

5. Indicator Red LED Solid when receiving only Blinking when transmitter is activated

AC30 Battery Charger (for HS30 Headset NiMH batteries)

1. Voltage input: 16.5VAC

2. Number of charge ports: 4

3. Charge time: 2-3 hours

4. Dimensions: 7.5"L x 4"W x 2¾”D (191mm x 102mm x 70mm)

5. Weight: 20.22 oz (.573Kg)

6. Indicators: Battery-charging (red) LEDs, 4 ea Battery-ready (green) LEDs, 4 ea

AC420 Battery Charger (for COM400BP or COM430BP NiCd batteries)

1. Voltage input: 16.5VAC

2. Number of charge ports: 4

3. Charge time: 4-8 hours

4. Dimensions: 8"L x 12"W x 3.5"D (203mm x 305mm x 89mm)

5. Weight: 24 oz (.680Kg) - not including AC adapter

6. Indicators: Battery-charging (red) LEDs, 4 ea

Battery-ready (green) LEDs, 4 ea

AC900 Battery Charger (for COM400CC NiMH batteries)

1. Voltage input: 16.5VAC

2. Number of charge ports: 4

3. Charge time: 2 hours

4. Dimensions: 7.5"L x 4"W x 3 / D (191mm x 102mm x 78mm)

5. Weight: 23.04 oz (.653Kg)

6. Indicators: Battery-charging (red) LEDs, 4 ea Battery-ready (green) LEDs, 4 ea

AC910 Battery Charger (for COM400BP NiCd and COM400CC NiMH batteries)

1. Voltage input: 16.5VAC

2. Number of charge ports: 4 for COM400CC NiMH batteries 2 for COM400BP NiCd batteries

3. Charge time: 2 hours for COM400CC NiMH batteries 4-8 hours for COM400BP NiCd batteries

4. Dimensions: 7.5"L x 7.5"W x 3 / D (191mm x 191mm x 78mm)

5. Weight: 31.94 oz (.906Kg)

6. Indicators: Battery-charging (red) LEDs, 6 ea Battery-ready (green) LEDs, 6 ea

AC930 Battery Charger (for COM430BP NiCd and HS30 Headset NiMH batteries)

1. Voltage input: 16.5VAC

2. Number of charge ports: 4 for COM430 headset NiMH batteries 2 for COM400 belt-pac NiCd batteries

3. Charge time: 2-3 hours for COM430 headset NiMH batteries 4-8 hours for COM400BP belt-pac NiCd batteries

4. Dimensions: 7.5"L x 7.5"W x 3 / D (191mm x 191mm x 78mm)

5. Weight: 29.10 oz (.825Kg)

6. Indicators: Battery-charging (red) LEDs, 6 ea Battery-ready (green) LEDs, 6 ea

VII. ACCESSORIES AND OPTIONAL EQUIPMENT

The following optional equipment is available for use with your System 400. To order any of these products, call the HME Sales Department at (858) 535-6060.

Equipment Model Number

COMMUNICATOR COM400BP COMMUNICATOR COM400CC COMMUNICATOR COM430BP Battery (NiCd) for COM400 or COM430BP COMMUNICATOR BAT400 Battery (NiMH) for HS30 BAT30 Battery (NiMH) for COM400CC BAT900 Headset HS9 Headset Earmuff no model number Headset HS30 Earpiece/Microphone HS4 Ultrasonic Vehicle Detector DU2/DU3 Vehicle Detector Board VDB101 Vehicle Detector Loop (underground) VDL100 Message Repeater MR300 Remote Display R30 Ceiling Speaker MM100 Variable, Low-Profile Speaker MM2500 Microphone DM2

VIII. FCC NOTICE

HME wireless radio frequency systems are type-accepted in the United States under Part 90 of the Federal Communications Commission (FCC) Code of Federal Regulations, and type-approved in Canada by Industry and Science Canada. Because licensing depends on the system’s application, it is the user’s responsibility to apply for a license from the FCC in the U.S. and its possessions, or from Industry and Science Canada in Canada and its territories. Licensing requirements vary from country to country. Contact your local licensing agency for specific requirements.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by HM Electronics, Inc. could void the users authority to operate this equipment.

HME System 400 Operating Instructions Manual

Specifications and Main Features

Frequently Asked Questions

User Manual