HME SYS6700HD Installation Instructions Manual

SYS6700HD

Drive-Up Communication System

Installation Instructions

HME# 400G754
Rev D 4/26/17

1. INTRODUCTION ..........................................................1

1.1 Full Duplex and Half Duplex Modes ..........................................1

2. STANDARD EQUIPMENT ...................................................2

3. BATTERY CHARGER SETUP.................................................3

3.1 Power Adapter ..........................................................3

3.2 Battery Charging ........................................................3

4. PREPARATION FOR INSTALLATION ...........................................4

4.1 Tools Required..........................................................4

4.2 Interference Prevention ...................................................4

4.3 Radio Options ..........................................................5

5. EQUIPMENT INSTALLATION.................................................10

5.1 Cable Pulling ........................................................... 10

5.2 Register Headsets to Base Stations ..........................................12

5.3 Base Station Installation ..................................................14

5.4 Router Installation.......................................................16

5.5 Remote Display Installation ................................................18

5.6 Console Installation ...................................................... 20

5.7 Console Installation ...................................................... 22

5.8 Assign/Deassign an Employee to a Base Station (Headset) using Infor POS Software .....32

5.9 Optional Vehicle Detector Installation in Drive-Thru Lane .........................33

6. SYS6700 BRIDGE INTERFACE ...............................................34

6.1 SYS6700 Status......................................................... 34

6.2 Priority Queue ..........................................................35

6.3 Controller Events........................................................35

6.4 Error Report ...........................................................35

6.5 Bridge Status........................................................... 36

6.6 Network Settings ........................................................38

6.7 Store Settings ..........................................................39

6.8 Installer Settings ........................................................40

6.9 Devices ...............................................................41

6.10 Diagnostics ............................................................41

7. SONIC SETTINGS .........................................................42

7.1 Enable Order Point ......................................................42

7.2 Drive Thru to Ceiling .....................................................42

7.3 Stall to Ceiling ..........................................................42

7.4 Base Address ...........................................................42

7.5 System Learn........................................................... 42

7.6 Copy Audio Settings...................................................... 42

8. FUNCTIONAL CHECK & SYSTEM SETUP........................................43

8.1 Functional Check........................................................43

9. EQUIPMENT SPECIFICATIONS ...............................................45

TABLE OF CONTENTS

10. INTERFACE DESCRIPTION..................................................46

10.1 Base Station ...........................................................46

10.2 Router ................................................................ 47

10.3 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

10.4 Remote Display .........................................................50

10.5 Bridge ................................................................50

11. TROUBLESHOOTING ......................................................51

12. WIRING DIAGRAMS .......................................................54

Figure 1. Battery charger power adapter connection ....................................3

Figure 2. AC50 features and battery status guide ......................................3

Figure 3. Typical equipment locations ...............................................11

Figure 4. Antenna mounting ......................................................14

Figure 5. Distance between base stations ............................................15

Figure 6. Open base station showing four screw holes ..................................15

Figure 7. Power supply connection to base station .....................................15

Figure 8. Holes on back of Router for mounting the unit on the wall ........................16

Figure 9. Router DIP switch ......................................................17

Figure 10. Mounting the Remote Display Unit..........................................18

Figure 11. Remote Display DIP switch................................................19

Figure 12. Position of Console on counter-top bracket....................................20

Figure 13. Bottom of counter-top bracket .............................................20

Figure 14. Console DIP switch .....................................................21

Figure 15. HME 6700HD Bridge ....................................................22

Figure 16. 6700HD Bridge mounting and cable connections ...............................22

Figure 17. HME 6700HD Bridge wiring diagram ........................................23

Figure 18. System 6700HD Block Diagram ............................................54

Figure 19. RS485 Digital Communications Link ........................................55

Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems .............56

Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems .............57

Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls........................58

Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane. ....................59

Figure 24. Power Supplies.........................................................60

FIGURES AND DIAGRAMS

Illustrations in this publication are approximate representations of the actual equipment,
and may not be exactly as the equipment appears.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous
translation of its installation and/or operating publications from their original English versions.

FCC NOTICE

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference re­ceived, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.

Changes or modications not expressly approved by HM Electronics, Inc. could void the user’s authority to

operate this equipment.

The antenna(s) used for the base transmitter must be installed to provide a separation distance of at least

7.87 inches (20 cm) from all persons, and must not be co-located or operating in conjunction with any other
antenna or transmitter.

This device has been designed to operate with an antenna having a maximum gain of 2dBi. Antenna having
a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is
50 ohms.

The term “IC:” before the certication/registration number only signies that the Industry Canada technical
specications were met.

Hereby, HM Electronics, Inc. declares that the SYS6700HD is in compliance with the essential requirements
and other relevant provisions of the Radio Equipment Directive (RED).

REGULATORY

This product operates in the 2400 to 2483.5 MHz frequency range. The use of this frequency range is not
yet harmonized between all countries. Some countries may restrict the use of a portion of this band or
impose other restriction relating to power level or use. You should contact your Spectrum authority to
determine possible restrictions.

Important Safety and Usage Information

CAUTION: As would be the case with any audio device, such as headphones or a headset, that carries

amplied sound to the ears, misuse of such a device or use at excessive volume levels may cause hearing

impairment or loss of hearing. The following safety instructions must be followed when using the all-in-one
headset transceiver. Failure to follow these safety instructions could result in injury.

Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset transceiver is
used at excessive volume levels. Turn on the all-in-one headset and check the volume prior to use. The
audio volume may be adjusted by using the up / down arrow buttons on the all-in-one headset.

Prolonged use at excessive volume levels over time may sound normal but can be damaging to hearing.

If you experience ringing in the ears or mufed speech sounds, discontinue use and have your hearing

checked. The louder the volume, the less time is required before your hearing could be affected.

The following precautions should be taken to protect your hearing:

● Limit the amount of time you use the all-in-one headset at high volume.

● Avoid turning up the volume to block out noisy surroundings.

● Turn the volume down if you can’t hear people speaking near you.

SAFETY & USAGE

1. INTRODUCTION

The 6700HD Wireless Drive-thru Audio System is designed to deliver a clear drive-thru conversation.

The Push-to-Talk feature is a basic headset operation that allows customer communication by holding a
headset button to talk and listen. The headset button is released to disconnect (see below).

Hands Free headset modes allow Order Takers to communicate with customers as they would in a
phone call by pressing a button once to talk to a customer at the menu. The headset automatically
disconnects when the customer drives away.

1.1 Full Duplex and Half Duplex Modes

1.1.1 Full Duplex:

In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear
the customer talk and a Speaker so the customer can listen.

When your Base Station is congured in Full Duplex mode, the Microphone and Speaker
can transmit audio at the same time like a telephone call. This is benecial for increasing the

ability to understand a customer and immediately respond without delay.

1.1.2 Half Duplex:

Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button.
To listen to a customer, release the A button.

In this unique conguration, the stall or order point consists of only a single speaker.

This single speaker is used to both speak to and listen to the customer. But because there is

only one speaker, the Order Taker can’t speak and listen simultaneously as performed in Full

Duplex mode.

INTRODUCTION

1

Sections

1 2 3 4 5 6 7 8 9 10 11 12

2. STANDARD EQUIPMENT

These instructions are for installation of standard SYS6700HD equipment and most commonly used

optional equipment. Specic instructions may also be enclosed with optional equipment.

IMPORTANT! If you haven’t already done so, before proceeding with the installation, set up the battery
charger and plug it into an AC electrical outlet, and charge all the batteries in it while other equipment is
being installed. Refer to Section 3.

Standard installation of the SYS6700HD consists of installing Routers, Bridge, Base Stations and Consoles
inside the building. Ceiling Speakers may also require installation. Outside in the drive-thru area,
speakers/microphones must be connected via cables to Routers inside the building. Cables may already
be in place, but may need to be pulled in some cases.

A vehicle detector may need to be installed in a drive-thru lane. Wiring of all units, various adjustments
and DIP switch settings, as well as equipment setups will be required.

After all the equipment is installed and set up, an operational check must be done. Last, and of utmost
importance, a SYS6700HD training/orientation session will be required for store personnel.

Approximately three nights are standard with two people for installation of the SYS6700HD.

Before installing the system, coordinate the time of installation with the store owner/manager to minimize
disruption of business.

As you unpack the SYS6700HD, check the packing list for each item to verify receipt of all equipment
listed.

STANDARD EQUIPMENT

Sections

2

1 2 3 4 5 6 7 8 9 10 11 12

3. BATTERY CHARGER SETUP

3.1 Power Adapter

Plug the cord from the provided +5VDC power adapter into the top of the battery charger as
shown in Figure 1, and then plug the power adapter into an electrical outlet. Be certain to use
the power adapter that was packaged with the battery charger.

Figure 1. Battery charger power adapter connection

3.2 Battery Charging

Charge all the headset batteries while you are installing the other equipment. Charging time is
about 2.5 hours for each 4 batteries. When the batteries are fully charged, install them into all
headsets.

Procedure:

Insert batteries in the charging ports for charging. The batteries can only go into the charging
ports one way. If they do not go in easily, turn them around. DO NOT force them. Push each
battery down into a port until it snaps in place, to be sure it makes full contact.

Battery Status Lights:

The battery status lights indicate the charging status, as shown on the battery status guide at
the bottom of the battery charger front panel.

● A YELLOW LIGHT stays on steady next to each charging port while the port is empty.

● Insert a battery in one of the four charging ports until it clicks in place.

● A RED LIGHT will stay on next to a battery while it is charging.

● A GREEN LIGHT will go on next to a battery when it is fully charged.

● If a YELLOW LIGHT is on next to a battery in a charging port, it means the charge failed.

If this happens: (1) Be sure the battery is pushed all the way into the port until it snaps
into place to make contact. (2) Try charging it in a different port. If it charges this time,

the rst charging port may be defective. If the battery does not charge in the second port,

replace it with another battery.

● Store up to four fully charged batteries in the storage ports.

BATTERY CHARGER SETUP

3

Sections

Figure 2. AC50 features and battery status guide

1 2 3 4 5 6 7 8 9 10 11 12

4. PREPARATION FOR INSTALLATION

● About three nights with two people are required for the installation.

● Before you begin, meet with the store owner to schedule the installation at a time that will
minimize disruption of business.

● Conrm that electrical power will be available.

● Be certain some type of compatible vehicle detector loops or other vehicle detector systems
have already been installed in the drive-thru lane.

4.1 Tools Required

● Phillips (cross-point) screwdriver, size #2

● Standard (slotted) screwdriver, ⅛ inch (3.2 mm)

● Power drill and drill-bit set

● Metal sh tape, 250 feet (76 meters)

4.2 Interference Prevention

IMPORTANT: Interference may occur if the audio system is not properly installed.

The following types of interference could occur if precautions are not taken during installation.
Read this section carefully before proceeding.

● Wire cutter/stripper

● Soldering iron

● Rosin-core solder

● Electrical tape

PREPARATION FOR INSTALLATION

4.2.1 Electrical Interference

Electrical faults in appliances and other electrical equipment can cause headset interference
when the system is active, such as static, hum, crackling, buzzing and zip sounds.

Interference caused by electrical faults in lighting systems might not be noticed immediately,
since most lighting systems are controlled by a timer or light sensing device.

Faulty Wiring or Components:

Faulty components or electrical wiring in menu boards or speaker posts can cause symptoms
identical to those caused by AM interference. Remove power to the menu board or speaker post
at the circuit breaker until the electrical system can be repaired.

Improper Earth Grounds:

Improper earth grounds in the building can cause random buzzing and zip sounds in the
headset when operating in either channel A or B. Placing a surge protector between the base
station power adapter and the electrical outlet can eliminate the problem.

In the event of an electrical power outage —

If you experience problems with your HME equipment after the electricity
returns, unplug the equipment and wait 15 seconds, then plug it back in.

Sections

4

1 2 3 4 5 6 7 8 9 10 11 12

4.3 Radio Options

Hereby, HM Electronics, Inc., declares that SYS6700 is in compliance with the essential
requirements and other relevant provisions of the Radio Equipment Directive (RED). In AFH
mode, SYS6700 complies with European Telecommunications Standards Institute (ETSI)
harmonized European standard EN 300 328. Customers, Distributors or Installers operating
in a CE regulated country that switch off or disable AFH will render the product non-compliant
with the directive and will be considered the manufacturer of the product.

CE Base Station Adaptive Frequency Hopping

Background

The HME SYS6700 wireless system utilizes a Frequency Hopping Spread Spectrum (FHSS)
radio in order to provide robust communications. This system operates in the unlicensed 2.4
GHz band. With the proliferation of other devices over the past few years in the same 2.4 GHz
band, instances where these devices and systems can interfere with each other has greatly
increased.

The European Union has updated the radio standards for equipment operating in this band
in an attempt to reduce interference between equipment from different manufacturers. This
European Telecommunications Standards Institute (ETSI) harmonized European standard is
known as EN 300 328.

Radio Frequency Interference caused by Wi-Fi routers and Access Points

Most Wi-Fi access points allow the administrator to set the channel and bandwidth for

the system. Some systems employ an ‘Auto’ mode, in which the Wi-Fi access point will

automatically select the channel.

With Wi-Fi access points, it is sometimes advantageous to manually select a channel number

to keep the Wi-Fi transmission at a xed location. Common Wi-Fi channels used are 1 and 11.

In order to avoid the Radio Frequency interference caused by Wi-Fi routers and Wi-Fi access
points, the Base Station offers three user selectable Hop Bands of radio operation. Making use
of these bands can assure that base communication is always free of interference.

Interference may be occurring if: you’re hearing clicks and/or pops; voices break up while
talking; you’re hearing a “Busy” prompt in headset when a button is pressed; the headset is
ashing red lights; you’re intermittently hearing “Lane 1” in the headset. To adjust this setting,

refer to instructions in Section 4.3.1, next page.

The Radio Options allow adjustments to avoid radio frequency interference that may occur
when multiple base stations are installed in close proximity to one another.

1. On the base station MAIN STATUS display, press the
Menu button.

2. From the MAIN MENU, press the More button.

PREPARATION FOR INSTALLATION

5

Sections

To access the Radio Options:

1 2 3 4 5 6 7 8 9 10 11 12

Ø

×

3. From the ADVANCED MENU, press the Installer
setup button.

4. Use the  and  buttons to move the highlighted box
in the Enter Password eld. Use the + button to put
alphabetic characters in the highlighted box, or the −
button to put numeric characters in the highlighted
box. Enter the password and select the Continue
button.

5. From the INSTALLER SETUP, press the More button.

Ø

Ø

PREPARATION FOR INSTALLATION

×
×
×
×

6. From the ADVANCED INSTALLER SETUP menu,
press the Radio options button.

4.3.1 Hop Band

Hop Band includes Low, High and Full band options used to limit base station interference.

Full Band is recommended for most cases.

Low Band

Using Low Band sets the frequency range in which the Base
Station operates to the lower end of the broadcast range. If you
know that the Wi-Fi access point is set to Wi-Fi channel 11,

then you should set the base station to operate in ‘Low’ band

so the base avoids the Wi-Fi channel 11 frequency range.

High Band

Using High Band sets the frequency range in which the Base Station operates to the upper
end of the broadcast range. If you know that the Wi-Fi access point is set to Wi-Fi channel 1,

then you should set the base station to operate in ‘High’ band so the base avoids the Wi-Fi

channel 1 frequency range.

Ø

×

Ø

Full Band

When the base is congured in Full Band, the Base uses the whole broadcast frequency range,
offering the greatest opportunity for headsets to communicate with the base.

However, when in Full Band, the base can be susceptible to interference from Wi-Fi routers and Wi­Fi access points. In order to avoid this inference, the base offers two other bands: High and Low.

Sections

6

1 2 3 4 5 6 7 8 9 10 11 12

4.3.2 Aux Sync

Multi-Base Synchronization Conguration

The purpose of Multi-base synchronization is to allow
multiple Bases at the same location to operate without
interfering with one another. It does this by synchronizing
and separating the frequency hopping sequences used by
the Bases. This prevents any frequency overlap between
the Bases to avoid interference. For a multi-base system,
there is always one Master Base and 1 to 3 Aux Bases.

In a Sonic installation, the Master Base will always be Base 1. Enabling Multi-Base Sync
consists of the following steps that are detailed below:

● Conguring the Master Base.

● Congure each Aux Base and put it into REGISTER AUX BASE mode.

● Put the Master Base into REGISTER MULTI mode and the Aux Bases will detect and sync
to the Master.

● Take the Master Base out of Registration mode to return it to normal operation.

IMPORTANT: The Adaptive Frequency Hopping (AFH) feature is not compatible with Multi-Base Sync.
AFH must be turned OFF (–) for Multi-Base Sync operation.

Hop Band can be set to Low, High or Full, but all Bases must have the same Hop Band conguration

or they will not stay synchronized. See section 4.3.1 for more information on the Hop Band settings.

The Adaptive Freq (AFH - Adaptive Frequency Hopping) option is a regulatory requirement for all
systems installed in the European Union. This setting should remain OFF (▬) in Non-European
countries.

Ø

Master Base Conguration

Congure the Master Base rst, prior to Aux Base conguration. Always designate Base 1 in

the Sonic system as the Master Base. To get started:

1. Disable Aux Sync (–).

2. Disable the Adaptive Freq (AFH) option (–).

3. Press BACK to apply and save any changes. Press
BACK repeatedly to return to the MAIN STATUS.

PREPARATION FOR INSTALLATION

Ø

×

7

Sections

1 2 3 4 5 6 7 8 9 10 11 12

Aux Base Conguration

Aux Base Conguration

Perform these steps for each Aux Base. Bases 2 through 4 will be designated as Aux Bases.

Perform these steps for each Aux Base. Bases 2 through 4 will be designated as Aux Bases.

1. Enable Aux Sync ().

2. Disable AFH (–).

3. Set each Base’s Aux No setting according to this table:

PREPARATION FOR INSTALLATION

Ø

×

Base Aux No

Base 2 1

Base 3 2

Base 4 3

4. Select Register Aux Base to enter REGISTER AUX

BASE mode.

5. The Aux Base begins searching for the Master Base.
This mode does not time out. The Aux Base will stay

in this mode until it nds a Master Base or is canceled

manually.

Once all Aux Bases are in REGISTER AUX BASE

mode, move on to the next step of putting the Master
Base into Headset Registration mode.

Ø

Ø

Sections

8

1 2 3 4 5 6 7 8 9 10 11 12

Synchronize Bases

1. On the Master Base select Menu.

2. Select Register Headsets.

3. Select Register Multi.

NOTE: Unlike registering headsets, the Master Base
will not display visual feedback that Aux Bases have
been successfully registered. The Master Base will stay
in Multi-registration mode for just 5 minutes. If the
Master times out before all Aux Bases have been synced,
simply return the Master back to Register Multi mode
and continue until all Aux Bases have been successfully
synced.

Ø

×

×

4. When an Aux base successfully registered to the
Master Base, the MAIN STATUS screen will appear

and display AUX 1 SYNC, AUX 2 SYNC or AUX 3

SYNC on the top line.

Once all of the Aux Bases have successfully synced,
wait for the Master Base to time out or press BACK
until it returns to the MAIN STATUS screen.

NOTE: Each Aux Base must have its own Aux Sync
number. If two bases display the same Aux Sync
number, they will interfere with one another and prevent
communication.

PREPARATION FOR INSTALLATION

×

×

×

9

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5. EQUIPMENT INSTALLATION

These instructions are for installation of standard SYS6700HD equipment and most commonly

used optional equipment. Specic instructions may also be enclosed with optional equipment.

Installation requirements may vary. Typical equipment locations are shown in Figure 3, next
page.

IMPORTANT: If you haven’t already done so, set up the battery charger and charge all headset batter­ies in it while the other equipment is being installed.

5.1 Cable Pulling

Cable should have been pulled in advance (by a contractor) from the menu boards in the drive­thru lane (if any) and each drive-up stall into the building. If none have been pulled, you will
need to do so before installing SYS6700HD equipment. If there is existing cable in a conduit
from each menu board, the conduit may be too small for any additional cables. If so, you can do
one of the following:

● For half-duplex systems, in retrot installations, use the existing speaker wire as-is . . or . .

install all new cables in the existing conduit.

● For full-duplex systems, use the existing speaker wire and install new conduit next to the

old for additional new cables . . or . . remove the old conduit and cables, and install new,
larger conduit, then run all new cables through the larger conduit.

CAUTION: If you do not use HME audio cable, be sure the speaker/microphone wires you use are a

twisted pair. For full-duplex installations, the speakers and microphones must use separate cables or
audio feedback will occur. Never run high-voltage cables in the same conduit with audio or loop cables.

The recommended HME audio cable contains four color coded, insulated wires and a bare shield
(drain) wire. Pull the cables (two for full-duplex, one for half-duplex) through the underground
conduit from the outside speaker post or menu board, and from the stalls into the building as
follows:

1. Run sh tape from inside the building through the conduit to the speaker post or menu board.

2. Go outside. If you are pulling more than one cable, mark the cables and spools for

identication. Fasten each cable to the sh tape where it comes out of the conduit, and go

back inside the building.

EQUIPMENT INSTALLATION

3. Pull the sh tape and cable through the conduit and into the building. As the cable comes
through the conduit, disconnect it from the sh tape and pull enough of it through the conduit

to reach the router.

4. Go outside again and route the cable from the outside conduit to the speaker and microphone
units in the speaker post or menu board.

5. Cut the cable, leaving about 3 feet of slack. If more than one cable has been pulled, mark the
ends of the cables again for identication.

6. Remove about 2 inches of the outer insulation from the end of each cable. Strip about ½ inch of
insulation from each of the four wires in the cable.

7. When you have pulled all the cables into the building, route them together to the router
through walls and over ceiling panels if possible. Refer to the wiring diagrams, pages 54-60, for
connections.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

10

EQUIPMENT INSTALLATION

Figure 3. Typical equipment locations

11

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.2 Register Headsets to Base Stations

Register one headset at a time (at least one) to each base station, one at a time. With the labels
provided, label the headset with its registered base number.

Up to 15 headsets can be registered to a base station. Replacement headsets must be registered
before they can be used. When a headset is replaced, the replaced headset remains in memory.
If the maximum number of 15 (in memory) is exceeded, you must clear some (or all) of the
current registrations to free up memory and register the new headset (see Clear Headset

Registration, next page).

Register each headset as follows:

NOTE: Headsets must be within 6 feet (1.83 meters) of the base station while being registered.

1. Be certain all headsets to be registered are turned Off,
and the base station power is On.

On the base station MAIN STATUS display, press the
Menu button.

2. From the MAIN MENU, press the Register headsets
button.

EQUIPMENT INSTALLATION

Ø

×

3. First, verify that headsets CAN be registered (no
more than 15 already registered). If the screen reads

“15 headsets are registered” and “0 more can be
registered”, refer to the Clear Headset Registration

section, next page.

From the HEADSET REGISTRATION display, press
the Register headsets button to begin registration.

×

Sections

12

1 2 3 4 5 6 7 8 9 10 11 12

4. On the base station MAIN STATUS display, press the
Menu button.

5. From the MAIN MENU, press the More button.

6. From the ADVANCED MENU, press the Installer
setup button.

7. Use the  and  buttons to move the highlighted box
in the Enter Password eld. Use the + button to put
alphabetic characters in the highlighted box, or the −
button to put numeric characters in the highlighted
box. Enter the password and select the Continue
button.

Ø

×

When you have nished registering each all headsets for a particular base station headset, press the

Back button repeatedly until you return to the MAIN MENU or MAIN STATUS display.

5.2.1 Clear Headset Registration

EQUIPMENT INSTALLATION

13

Sections

On the HEADSET REGISTRATION display, pressing the
Clear inactive button will unregister only headsets
that are turned off or out of range.

Pressing the Clear all button will unregister all
headsets that are registered to the base station. The
base station will automatically restart.

IMPORTANT: If the "Clear All" option is selected, NO
headsets will operate until they are re-registered. It
is best NOT to use this option during store business

hours.

If you experience difculties registering headsets: In the USA, call HME Technical Support
at 1-800-848-4468. Outside the USA, call your local HME representative for assistance.

Ø
Ø

1 2 3 4 5 6 7 8 9 10 11 12

5.3 Base Station Installation

Bases must be mounted and installed at least 6 feet from one another. Discuss the location
of the base stations with the store owner or manager. They should be mounted less than 10
feet from an available electrical outlet and away from grease and large metal objects. Also, they
should be mounted near eye level, so the display screens will be easily visible and the control
buttons will be accessible.

The base transmitter antenna(s) must be installed where they will be at least 7.9 inches from all
persons, and will not be near any other antenna or transmitter.

Things to consider before and during base station installation

● The base stations should be located where, if you stand with your back to the wall,
you can see most of the work area where the headsets will be used.

● The number of walls between the base stations and the area where the headsets
will be used should be minimized.

● Sheets of stainless steel on the walls may shield or reect radio signals.

● Large windows allow signals to pass through, which can improve outside coverage.

● If a system is being replaced, it may not be desirable to use the existing mounting
location for the base stations. However, it may be required in some cases.

● Only power supplies provided with the system should be used.

EQUIPMENT INSTALLATION

5.3.1 Install Antennas on Base Station

Locate the two antennas enclosed with each base station, and install them on each base station
by screwing them onto the antenna connectors.

Sections

Figure 4. Antenna mounting

14

1 2 3 4 5 6 7 8 9 10 11 12

5.3.2 Mount Base Stations on Wall

Base stations should be mounted away from grease and large metal objects. They must be at
least 6 feet apart, less than 10 feet from an available electrical outlet.

Figure 5. Distance between base stations

Mount each base station on the wall as follows:

1. Hold the base station against the wall with its door open, and
mark the wall through the four screw holes on the back of the
cabinet (Figure 6).

2. Set the base station down, and drill four 3/16” holes at the
marked spots.

3. Insert the enclosed #6 screw anchors into the holes.

4. Drive the four enclosed screws into the anchors, leaving the
screw heads 1/8 inch away from the wall.

5. Mount the base station on the wall by placing the four screw
holes in the back of the base station over the four screws, sliding
the base station.

6. Tighten the screws to secure the base station in place.

7. If required, install an optional vehicle detector board inside base
station #1, see section 5.8.

5.3.3 Connect Base Station Power Supplies

EQUIPMENT INSTALLATION

Figure 6. Open base station

showing four screw holes

15

Figure 7. Power supply connection to base station

Connect a power supply to each base station and an AC electrical outlet according to the
numbered instructions shown in Figure 7. If necessary, refer also to the wiring diagrams on
pages 54-60.

NOTE: Only power supplies provide with the system are to be used.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.4 Router Installation

Mount the Routers close enough to the pull boxes in order to be reached by the cables pulled
into the building from the outside. They must be close enough to AC electrical outlets for the
power, or the adapter cables will need to be extended.

1. Hold the enclosed Router mounting template against the wall at the desired location, and mark
the wall through the four screw hole targets on the template.

2. Remove the template from the wall, and drill four 3/16” holes in the wall at the marked spots.

3. Insert the four enclosed screw anchors into the holes.

4. Insert the four enclosed screws through the plastic shoulder washers and into the screw
anchors, and tighten them to secure the shoulder washers against the anchors.

5. Replace the circuit board and all eleven screws.

6. Position the Router unit over the four screws on the wall, so the screw heads go into the four
holes on the back of the Router (Figure 8).

7. Slide the unit downward to secure it in place.

EQUIPMENT INSTALLATION

Sections

Figure 8. Power supply connection to base station

16

1 2 3 4 5 6 7 8 9 10 11 12

5.4.1 Connect Base Station Power Supplies

Figure 9. Router DIP switch

Switch

*factory setting

EQUIPMENT INSTALLATION

S2 Switch Settings

Function - Set Router Physical Address

Router

#1

OP

0 - 15

1 OFF* OFF OFF OFF

2 OFF* OFF ON ON

3 OFF* ON OFF ON

4

5

6 OFF - Speaker Used* ON - Handset used

7 OFF - Aux Audio* ON - Msg Repeater

8 OFF - Normal* ON - Diagnostic

● S2 switches 1 through 3 are used to set the Router addresses.

NOTE: Each Router must have a separate address.

● S2 switches 4 and 5 are used to set the RS485 bias (used only if the router is
the last device on the RS485 line).

● S2 switches 6 and 7 are used to select outbound audio options.

● S2 switch 8 is used for diagnostics.

● R18 is for queue tone volume of the ceiling speaker.

● R21 is for the ring-back tone volume for the stalls and menus outside (when
switch 8 is set to ON).

4 & 5 = OFF - RS485 Bias is OFF
4 & 5 = ON - RS485 Bias is ON

Router

#1

OP

16 - 31

Router

#1

OP

32 - 47

Router

#1

OP

48 - 63

17

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.5 Remote Display Installation

The Remote Display should be installed on a wall, inside the building, where it can be seen by
crew personnel. Installation of the Remote Display requires one hole to be drilled through the
wall for cable routing, and two screw holes for mounting the unit on the wall of the building.
Follow the instructions below.

● Drill a 3/8 inch (9.5mm) hole in the wall where the display unit will be mounted.

● Remove the front panel and attached circuit board from the display unit enclosure, and drill
a 3/8 inch (9.5mm) hole centered through the back of the enclosure as shown in Figure 11.

NOTE: This is for mounting the unit directly over a cable hole in the wall. If you do not want
to mount the unit over the cable hole, you can drill a hole in one of the sides of the display
enclosure.

● Hold the display enclosure against the wall so the hole in the center of the enclosure is over

the hole in the wall, and mark the wall through the two screw holes in the anges on the

sides of the enclosure.

● Set the display enclosure aside and drill two 3/16 inch (4.8 mm) screw holes at the marked
spots, deep enough to insert the enclosed screw anchors.

● Insert the enclosed screw anchors completely into the two screw holes in the wall.

● Hold the display enclosure against the wall so the screw holes in its anges are over the
screw anchors on the wall, and screw the two enclosed screws through the holes and all the
way into the screw anchors.

● Using the enclosed 5 pin connectors, connect cable according to the wiring diagrams.

EQUIPMENT INSTALLATION

Sections

Figure 10. Mounting the Remote Display Unit

18

1 2 3 4 5 6 7 8 9 10 11 12

5.5.1 Connect Base Station Power Supplies

Remote Display circuit board

Figure 11. Mounting the Remote Display Unit

Switch

1 OFF OFF ON ON

2 OFF ON OFF ON

3

4

5

6 NOT USED

7 NOT USED

8 NOT USED, Reserved for Development

EQUIPMENT INSTALLATION

S1 Switch Settings

Base Station

#1

ON – Monitor number of customers in queue, alternating with wait time.
OFF – Monitor Base Station connection status

Both “ON” – RS485 Termination ON
Both “OFF” – RS485 Termination OFF

● S1 switches 1 and 2 are used to set the Remote Display addresses.

● S1 switch 3 is used to select what data will be shown on the display.

● S1 switches 4 and 5 used to turn RS485 BIAS and termination ON.

● S1 switches 6 - 8 are not used.

Base Station

#2

Base Station

#3

Base Station

#4

19

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.6 Console Installation

The Console is mounted on a counter-top bracket. This allows it to be positioned in a user­friendly, slanted position that is typically on the counter near the POS terminal. If desired, the
Console can be mounted on the wall. Install the Console in the following manner:

Counter top:

● Using the enclosed 5-pin connector, connect the cable
wires to the Console according to the wiring diagram,
Figure 19.

● Position the Console in its most convenient position near
the Drive-thru POS terminal (or where indicated by the
store manager).

If the Console will be wall-mounted:

1. Remove the four Phillips head (crosspoint) screws
from positions 1 - 4 on the bottom of the counter-top
bracket (Figure 11).

EQUIPMENT INSTALLATION

Figure 12. Position of Console on

counter-top bracket

2. Hold the bracket against the wall at the desired
mounting location, and mark the wall through the
holes numbered 5 and 6 (Figure 11).

3. Remove the bracket from the wall and drill a 3/16”
hole in the wall at each of the marked spots.

4. Insert the enclosed screw anchors in the holes.

5. Insert the enclosed screws in the anchors, and tighten
them until their heads are approximately ¼ inch from
the wall.

6. Replace the Console on the bracket, so it slants in the
direction opposite displayed in Figure 10.

7. Using the enclosed 5-pin connector, connect the cable
wires to the Console according to the wiring diagram
(Figure 19).

8. Figure 13. Bottom of counter-top bracket

9. Use the hole plugs provided to cover up openings on
the bottom of console.

10. Position the Console over the screws on the wall, so
the screw heads go into the upper and lower mounting
holes on the back of the bracket and slide the unit
downward.

Figure 13. Bottom of counter-top bracket

Sections

20

1 2 3 4 5 6 7 8 9 10 11 12

5.6.1 Connect Base Station Power Supplies

Figure 14. Console DIP switch

Switch

1 OFF OFF OFF OFF ON ON ON ON

2 OFF OFF ON ON OFF OFF ON ON

3 OFF ON OFF ON OFF ON OFF ON

4 NOT USED

5 NOT USED

6 - 7 OFF – RS485 bias OFF ON – RS485 bias OFF

8 OFF – Normal ON – Diagnostic ON

EQUIPMENT INSTALLATION

● S1 switches 1 through 3 are used to set the Console addresses.
NOTE: Each Console must have a separate address.

● S1 switches 4 and 5 are not used.

● S1 switches 6 and 7 are used to set the RS485 bias (used only if console is the last device
on the RS485 line).

● S1 switch 8 is used for diagnostics.

S1 Switch Settings

Function – Set Console Physical Address

Console #1Console #2Console #3Console #4Console #5Console #6Console #7Console

#8

21

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.7 Console Installation

The HME 6700HD Bridge provides an interface between the base stations and RS485 devices
(routers/Consoles). Follow these instructions to mount and connect the unit.

Power

adapter

connector

Store #

and Network

Addresses

displayed

here.

Front View

5.7.1 Console Installation

Using the enclosed mounting hardware, mount the unit on the wall near the store router/switch
close to an electrical outlet. Be certain to use the power adapter that was packaged with the
HME Bridge. Other power adapters may damage the device.

Mounting screw

Figure 15. HME 6700HD Bridge

Cable tie

anchor

Network

connector

USB connector

for installer

Side View

5VDC Power adapter

(not Netgear)

EQUIPMENT INSTALLATION

Mounting screw

Network cable to

router or network switch

Sections

1 2 3 4 5 6 7 8 9 10 11 12

Store #

and Network

Addresses

displayed

here.

Cable tie

anchor

Figure 16. 6700HD Bridge mounting and cable connections

22

5.7.2 Console Installation

EQUIPMENT INSTALLATION

23

Sections

Figure 17. HME 6700HD Bridge wiring diagram

1 2 3 4 5 6 7 8 9 10 11 12

5.7.3 IMPORTANT: Step-by-Step Installation Process

Before you can connect to the Bridge, you’ll rst need:

● A laptop or desktop computer (running Windows 7 or higher)

● USB to Mini-USB cable

● Network cable (CAT5 or above, 10 feet or greater)

NOTE: No Wi-Fi connections or equipment may be connected to the store network.

Installing CIB Drivers to Windows

Before you connect devices and begin installation, you’ll need to install required drivers to your

PC. The drivers must be downloaded from the HME Knowledge Base.

Here’s what you’ll need:

● Laptop

● Ethernet cable (9-12 feet) to connect the Laptop to the bridge/switch

● USB to Mini-USB cable (9-12 feet) in order to connect to CIB for Driver Upload.

EQUIPMENT INSTALLATION

To get started:

1. From the Knowledge Base website, click on CIB
Drivers and Documentation to initiate the
download.

Click the Open option to view the drivers in a
directory.

NOTE: If you want to save the le to your hard drive,

use one of the two Save options.

2. Once you’ve clicked Open, double click the CIB
Drivers & Documentation folder to view the two

install les.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

24

3. Double click and install the driver that supports your

Windows operating system: Win64.exe (for 64-bit) or

Win32.exe (for 32-bit).

NOTE: To determine your system type (32-bit or 64-

bit), click on the Windows Start button, right click
on Computer and select Properties.

Note that most systems will be 64-bit.

4. Select Run to install the drivers.

If you have security software running, you may need
to select Run again on a screen to follow.

NOTE: It is unnecessary to select the Extract all
option. If you do, it will create a duplicate of the
directory accessed in Step 2.

5. To install the drivers, click Next and conrm the

installation on any screens that follow.

NOTE: If you see the Program Compatibility dialog
asking if the drivers were installed correctly, select

YES.

If Driver Installation Fails…

EQUIPMENT INSTALLATION

It may be necessary disable integrity checks (Windows 7). To disable signature verication of

drivers:

1. Go to Start Menu > Run option, and type the following command:

2. Restart the PC and attempt to install the drivers again.

3. Once successful, you should enable the signature verication of drivers. Go to Start Menu >
Run and type the following command:

4. Restart your computer.

● bcdedit /set nointegritychecks ON

● bcdedit /set nointegritychecks OFF

25

Sections

1 2 3 4 5 6 7 8 9 10 11 12

Connect to Bridge with USB (Fixed Address)

1. Connect all System 485 devices and power ON, but DO NOT connect the 485 to the bridge yet.

2. Connect all the network cables to bases and bridge, connect them to the network switch but DO
NOT power on the bases at this time.

3. Turn on the laptop and connect the USB to Mini USB cable to the Bridge.

4. Once connected, open a browser and enter the address: 192.168.7.2. If the drivers were
installed correctly, you will be connected to the Bridge website.

NOTE: Only Google Chrome and Firefox browsers are supported. Some settings will not be
editable if using Internet Explorer.

5. Go to Bridge Power Up (page 28) to continue setup.

NOTE: If this is the rst time you have connected to a Bridge to your laptop, and you have NOT
installed the necessary drivers that allow USB cable communication, see Installing CIB Drivers
to Windows (section 5.7.3).

EQUIPMENT INSTALLATION

Sections

26

1 2 3 4 5 6 7 8 9 10 11 12

Accessing the Bridge with Ethernet

1. Connect all System 485 devices and power ON, but DO NOT connect the 485 to the bridge yet.

2. Connect all the network cables to bases and bridge, connect them to the network switch but

DO NOT power on the bases at this time.

3. Connect the laptop to the HME network switch via a network (CAT5) cable. This should be the

same network switch connecting the Sonic Bridge and base stations.

4. Congure the laptop IP address to communicate with the Sonic Bridge. The recommended

address that should be used for the laptop is 10.xx.xx.55. The Bridge IP address is 10.xx.xx.2,
where the middle two octets are the store number (Ex: Store 1392 has the address 10.13.92.2).
Refer to label on front of the bridge.

5. Congure the “Subnet mask” for the laptop to be 255.255.255.128. The “Default Gateway”

should be left blank.

6. Go to Bridge Power Up (next page) to continue setup.

EQUIPMENT INSTALLATION

27

Sections

1 2 3 4 5 6 7 8 9 10 11 12

Bridge Power Up

1. Power on the Bridge, and wait 20 seconds for a full boot up.

2. Connect to the Bridge Website.

a) If you’re connected to the Bridge via USB, enter 192.168.7.2 in your

browser’s address bar to view the Sonic Bridge website.

b) If connected via Ethernet, enter “http://10.xx.xx.2” in the browser’s

address bar. The middle two octets are the store number (ex: Store 1392 has
the address 10.13.92.2). The Sonic Bridge website will appear on-screen.

c) No information will be displayed in the Baseline section at this time.

EQUIPMENT INSTALLATION

3. Click on Devices. A list of bases should not be displayed. The bases should still be powered off.

4. Power up base 1, wait 15-20 seconds then click on Devices to refresh the page. The rst base
should show as ONLINE. Once listed as online, repeat for each base.

5. Watch each base status screen, and wait for NDP to change from “–” to “✔”, and then continue to
power up the next base.

Examples displayed below:

Base 1 powered on and connected

Sections

28

1 2 3 4 5 6 7 8 9 10 11 12

Base 2 powered on and connected

Base 3 powered on and connected

Base 4 powered on and connected, and all bases are Online

6. Once the nal base appears online, wait an “additional 2 minutes.” The Bridge and the Bases
will take this amount of time to settings and nish establishing a solid connection.

NOTE: There will be no visible indication that the process is completed, but a two minute wait

should sufce.

7. Check the NDP status setting on the Base’s MAIN STATUS
display to conrm that the Bridge is talking to each of the

bases.

If a “✔” is displayed, the Bridge is actively communicating

with a base.

If a “−" is displayed, there is no communication. In this

instance, review or repeat the above steps or call HME

EQUIPMENT INSTALLATION

Technical Support at 800-848-4468.

8. Connect the System 485 cable, and the vehicle detector cable to the Bridge.

29

Sections

1 2 3 4 5 6 7 8 9 10 11 12

9. Click on Installer Settings, enter password:112462 and click on Continue.

10. Click on Start to run the Learn. The Bridge will learn the bases, routers and console within

seconds.

EQUIPMENT INSTALLATION

11. Verify the Learn was successful by clicking on the Sys6700 link. All devices should have

“Online” displayed under “Connection Status” if the Learn was successful.

NOTE: If all expected devices do not appear, power off the Bridge and disconnect the RS485
connection. Verify that the RS485 devices have the correct address, and double check all
RS485 wiring.

Sections

30

1 2 3 4 5 6 7 8 9 10 11 12

12. Click on Store Settings, set the correct Date/Time and then “power cycle” the Bridge.

13. Excess in Queue alert tones are sounded in the ceiling speaker if too many customers are in
queue and more order takers are needed. Click EDIT to access the Excess in Queue settings.
Use the pull-down to select a number. The range is 1 to 20. Click SAVE. The default and most
commonly used setting for Excess in Queue is "1".

14. Click EDIT to access the Repeat Interval settings. Use the pull-down to select a Repeat Interval
number (in seconds). The range is 1 to 60 seconds. Click SAVE.

NOTE: To turn alert tones off, set Excess-in-Queue to “0.” Excess-in-Queue alert tones must be

set from 1 second minimum to 60 second maximum repeat intervals.

15. Visually conrm that the 6700HD Bridge Status LEDs and network LEDs are lit by checking
the 6700HD Bridge LED status. To verify that the Bridge LEDs display Normal Function:

● The Network LED should be blinking.

● The Device LED should be steady on (the bases have

● The Command LED should be Off or temporarily On.

● The Status LED should be Off.

16. Test the system to verify proper functionality.

EQUIPMENT INSTALLATION

been located).

31

Sections

1 2 3 4 5 6 7 8 9 10 11 12

5.8 Assign/Deassign an Employee to a Base Station (Headset)
using Infor POS Software

Employees must be assigned to a specic base station. The Infor POS system includes this

simple process to assign or deassign an employee:

1. Swipe an access card to view the Main POS screen.

2. Select the Assign Base Station or Deassign Base Station button to view the Audio Controller

screen.

EQUIPMENT INSTALLATION

3. From the Audio Controller screen, select a Base Station to view a list of employee names.

4. Select an employee name from the Assign Employee column, and then select the Assign
Employee or Deassign Employee button.

5. Repeat the process to assign or deassign more employees. Select Close to exit the screen.

Sections

32

1 2 3 4 5 6 7 8 9 10 11 12

5.9 Optional Vehicle Detector Installation in Drive-Thru Lane

If a vehicle detector loop will be used, it should have already been installed. If another type
vehicle detector will be used, install it according to its own installation instructions.

Connect it to the Bridge according to Figure 21, pg. 55. Note that the connections are different
for internal and external type vehicle detectors. Be certain the wires are fully inserted into
each connector plug to prevent shorting the wires.

1. Route a cable from the vehicle detector to the Bridge.

2. Remove 4 inches of outer insulation from the end of the cable at the Bridge, and strip
approximately ¼ inch of insulation from each of the color-coded wires coming from the cables.

3. If an internal vehicle detector is used, route the cable from the underground loop to Base 1,
and connect it to the TB1 terminal block on the Vehicle Detector Board, as shown in Figure 21,
pg. 55.

If an external vehicle detector is used, route the cable from the underground loop to the
external detector. Wire the detector output to pins 1 and 2 of the J5 connector on the Bridge
circuit board, as shown in Figure 19, pg. 53.

EQUIPMENT INSTALLATION

33

Sections

1 2 3 4 5 6 7 8 9 10 11 12

6. SYS6700 BRIDGE INTERFACE

6.1 SYS6700 Status

6.1.1 Baseline

Device Number

This column displays various devices that have been learned by the 6700 system.

Physical Address

This column displays the RS-485 address (real) of the various Devices that have been learned.

Connection Status

This column displays the connection status of the learned Devices. ONLINE indicates that the
device is recognized, and OFFLINE indicates the learned device is not currently connected to the
system.

Base Mode

This column displays the current Base Stations’ status. If a Base is in NORMAL mode, it can
answer both the Stalls and the Drive-thru. If Base Mode displays DT Only then that base has
been set to only answer the Drive-thru, it cannot answer stalls.

Activity Status

This column displays the connection status of the bases and the control status of the Console.

For example, a base connected to Stall 3 will display STALL 3; a base currently connected to
the Drive-Thru displays DRIVE-THRU. If a console is currently assigned to control a base, the
column will display BASE#. With no current base activity, the column will display NONE.

SYS6700 BRIDGE INTERFACE

Sections

34

1 2 3 4 5 6 7 8 9 10 11 12

6.2 Priority Queue

Queue Position

The order (in line) of each car in the queue is displayed.

Time in Queue

Car wait time in the queue is displayed.

Order Point

The order point visited by the cars in queue is displayed.

6.3 Controller Events

Event

Denes the action performed by the controller: Power Up, Shut Down, Learn and System

Default

Time

Provides the exact time the controller performed an action.

6.4 Error Report

35

SYS6700 BRIDGE INTERFACE

Sections

Error Message

Records system errors: Base # Failed, Console # Failed and Router # Failed

Time

Records the exact time an error occurred.

1 2 3 4 5 6 7 8 9 10 11 12

6.5 Bridge Status

6.5.1 Current Status

Serial Number

The serial number of the Bridge is displayed. It should match the bar code displayed on the
Bridge.

Firmware Version

The current Firmware version of the Bridge.

Settings Version

The current Settings version of the Bridge is displayed.

OS Version

The current OS version of the Bridge.

6.5.2 Network Conguration

DHCP

It displays whether the bridge is or isn’t currently congured in DHCP.

NOTE: DHCP is not normally used. Do not enable without direction from HME technical support.

SYS6700 BRIDGE INTERFACE

IP Address

Displays the Bridge’s current IP address.

Subnet

Displays the Bridge’s current Subnet address.

Gateway

Displays the Bridge’s current Gateway address.

DNS1

Displays the Bridge’s current DNS1 address.

DNS2

Displays the Bridge’s current DNS2 address.

MAC

Displays the Bridge’s programmed MAC Address.

Link

A “check mark” indicates the Bridge is currently connected to a network, and a “dash” indicates

the Bridge does not have a network connection.

Sections

36

1 2 3 4 5 6 7 8 9 10 11 12

6.5.3 Time Conguration

Time

Displays the Bridge’s set Date and Time.

6.5.4 Store Information

Store Name

This setting displays the Store Number programmed into the Bridge. A Store Number is
required for successful Bridge registration to the HME Cloud.

Brand Name

This setting displays the Store Brand programmed into the Bridge. A Store Brand is required
for successful Bridge registration to the HME Cloud.

Email Address

The Email address programmed into the Bridge is displayed. An email address is required for
successful Bridge registration to the HME Cloud.

6.5.5 Registration Status

CIB

This indicates whether the Bridge is or isn’t registered to the HME Cloud. A “check mark”
indicates the Bridge is currently registered to the HME Cloud. A “dash” indicates the Bridge is

not currently registered to the HME Cloud.

37

SYS6700 BRIDGE INTERFACE

Sections

1 2 3 4 5 6 7 8 9 10 11 12

6.6 Network Settings

NOTE: Any changes to these Network settings require a power cycle of the Bridge to take effect.

DHCP

This setting allows DHCP to be enabled or disabled. A “check mark” on the box indicates that
DHCP has been enabled. An “empty box” indicates that DHCP is disabled.

NOTE: DHCP is not normally used. Do not enable without direction form HME technical support.

IP Address

This setting is used to set the Bridge’s Static IP address.

SYS6700 BRIDGE INTERFACE

Subnet

This setting is used to set the Bridge’s Static Subnet address.

Gateway

This setting is used to set the Bridge’s Static Gateway address.

DNS1

This setting is used to set the Bridge’s Static DNS1 address.

DNS2

This setting is used to set the Bridge’s Static DNS2 address.

Sections

38

1 2 3 4 5 6 7 8 9 10 11 12

6.7 Store Settings

6.7.1 Store Information

Store Name

This setting is used to set the Store Number.

Excess in Queue

This setting is used to set the maximum amount of cars allowed in the queue before the
Excess in Queue warning tone will be played in the ceiling speaker.

Repeat Interval (sec)

This setting determines how often the Excess in Queue warning tone will be repeated.

6.7.2 Time Information

NOTE: Any changes to these settings require that you power down then power up the Bridge.

Date

Used to set the Bridge Date.

Hour Format

Used to set the Bridge’s hour format. The options are 12 hour am/pm or 24hr military time.

The 24HR format is recommended.

39

SYS6700 BRIDGE INTERFACE

Sections

Time

Used to set the Bridge time.

1 2 3 4 5 6 7 8 9 10 11 12

6.8 Installer Settings

6.8.1 Authentication Required

Password

Input the installer password, and the press the

“Continue” button to gain access to the Installer

Settings.

6.8.2 Controller

Learn Devices

This setting is used to Learn all the devices in the 6700

system, Bases, Routers and Consoles. Select “Learn” to

begin the process.

System Logs

Clicking the Delete button will clear all the Bridge’s logs.

Select this option following a successful install and test to clear the logs, so any future errors
are properly recorded during store operation.

6.8.3 Store Setup

SYS6700 BRIDGE INTERFACE

Max Order Points

Set the maximum amount of Order Points that each particular store is using. By default, this
setting will automatically populate with the maximum amount of Order Points possible once

all the Routers have been learned. One Router = 16 Order Points; two routers = 32 Order

Points, etc.

6.8.4 POS

Port

Set the correct port used by the POS system. By default, the port should be set to 8020

unless otherwise specied by the POS requirements for a particular store.

6.8.5 Base Discovery

Network Scan & Broadcast

This setting allows you to set the speed at which the “CIB Application” scans the network to

discover bases connected to the 6700 network.

● Off = No scan for any devices.

● Normal = Two IP addresses scanned every 5 seconds.

● Fast = 10 Network IP addresses scanned every 5 seconds.

It is recommended that this setting be set to Normal.

6.8.6 Defaults

System Restore

This setting allows the Bridge to be restored to the default settings. In some cases where the
Bridge is not performing correctly, it may be necessary to select this option. Once selected, all
custom programming for the Bridge will be lost.

In order for the Bridge to operate after System Restore, it is required that the Bridge be
manually programmed. Please be certain that Bridge programing is fully understood before
using this option.

NOTE: An administrator password is required to access this setting.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

40

6.9 Devices

6.9.1 Device Status

Unit Type

Displays the type of device that the Bridge’s “CIB Application” has discovered.

NOTE: Mouse-over on the unit type to view a pop up that displays the Firmware version of the
unit.

Connection State

The current connection state of Discovered devices on the Local Area Network (LAN) is
displayed.

● Online = currently located on the network.

● Ofine = previously located on the network

but now off the network.

● Bootloader = the device is in the bootloader

state. Bootloader is displayed only during

rmware update of base stations.

IP Address

Displays the IP Address of the located devices.

Delete

Use the “Delete” button to delete a device found by the Bridge’s CIB Application. The CIB

Application can hold a maximum of 8 devices in memory. Once the 8 devices have been
discovered, no more devices can be discovered.

The “Delete” button allows an old device (a failed base that needs to be replaced) to be erased

from CIB Application memory, so a new base or other device can be discovered.

NOTE: Deleting any displayed device requires that you power down the Bridge then power back
up to complete the deletion.

6.10 Diagnostics

6.10.1 Ping Test

Enter IP

Enter an IP address and press the Test button. If the Bridge is able to ping the IP address of
the device, Success will be displayed. If it is unable to ping the IP address of the device, Failed
will be shown.

The Ping Test is used to determine if the POS is reachable during 6700 to POS integration.

6.10.2 Scan Port

SYS6700 BRIDGE INTERFACE

Enter IP

Enter the IP address of the device to scan its port.

41

Enter Port

Enter the port number to scan, and then press the Scan button. If the Bridge is able to scan
the port number of the device, Success will be reported. If it is unable to scan the port number
of the device, Failed will be reported.

NOTE: It is important to always logout of the password protected areas when nished. If you

do not logout, these critical settings will remain exposed.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

7. SONIC SETTINGS

The SONIC SETTINGS menu allows you to adjust communication settings related to functions

of the drive up stalls and drive-thru, and congure up to four base addresses. To access these

settings, select Menu at the MAIN STATUS menu, then select Sonic Settings.

There are two communication settings and one Base Address option.

×

×

7.1 Enable Order Point

This option enables communication with an order point.

If it is disabled, the headset will continue to beep, but there
will be no communication with stalls or the drive-thru.

Press the Enable Order Point button on the STORE
SETTINGS screen. By default, it is set to  (on). Disable it

by selecting − (off).

7.2 Drive Thru to Ceiling

This option provides the ability to hear inbound Drive-thru audio through the base station’s

ceiling speaker. The outbound audio will not be heard. The default setting is (on). Select −
(off) to disable it.

7.3 Stall to Ceiling

This option provides the ability to hear inbound Stall audio through the base station’s ceiling
speaker. The outbound audio will not be heard. The default setting is − (off). Select (on) to

enable it.

7.4 Base Address

For stores with more than one base, use this option to choose the base address (1, 2, 3 or 4)
for each base. Each base must be set to a different address. Note: The Base Address is set

during installation and should not be changed unless instructed by HME Technical
Support.

SONIC SETTINGS

7.5 System Learn

The base tells the Bridge to Learn the entire Sonic system (Bases, Routers and Console)
without the need to access the base station settings using a web browser.

Warning: Performing a System Learn will take the audio system ofine for several minutes.

7.6 Copy Audio Settings

Once audio settings have been satisfactorily set on one base (of a multi-base system), select
this option to automatically copy those audio settings to all connected bases.

Warning: Performing the Copy Audio Settings function will take the audio system ofine for

several minutes.

NOTE:

If your headset is beeping, but
you cannot communicate, check
to make sure Enable Order
Point is set to  (on).

Sections

1 2 3 4 5 6 7 8 9 10 11 12

42

8. FUNCTIONAL CHECK & SYSTEM SETUP

8.1 Functional Check

After all cable connections are completed and all DIP switches have been appropriately set,
proceed with the following functional check. Be certain all power adapters are plugged into
electrical outlets. Perform the following tests with every headset to every stall.

8.1.1 Installation Checklist / Preliminary Setup

 All batteries are charged or are in the charger.
 Base Stations have been mounted, and range tested.
 A Console is mounted next to Point of Sale terminal.
 Routers and Console have been set for a unique address on the RS485 line.
 The RS485 wiring has been completed.
 The Remote Display(s) have been mounted where they are visible from all parts of the restaurant.
 The wiring of the speakers and call buttons has been completed between the stalls and Routers.
 The ceiling speaker has been connected to one of the Routers.
 The wiring of the microphone and speaker between the Base Stations and Routers has been completed.
 The wiring of the ceiling speaker to the Base Stations has been completed.
 Headsets have been registered to Base Stations and marked with corresponding Station ID (1-4) and have been set

for Push-to-Talk (PTT) mode.

 Power has been applied to Bridge, Routers, and Base Stations.

8.1.2 Stall Connections

 Place a battery in headset #1 and turn the headset on.
 Press the call button at Stall #1.
 Verify the call tone is heard in the headset.
 Verify the First-in-Queue tone is repeatedly playing from the ‘Router ceiling speaker.
 Verify Console display “WAITING= 1” on the rst line of the display.
 Verify the Remote Display shows “1”.
 Press and release the “A1” or “A2” button on the headset.
 Verify “Stall 1” is heard in the headset followed by inbound audio from Stall 1.
 On Console, verify “WAITING= 0” on the rst line.
 On Console assigned to Station 1, verify “STALL 1 CONNECTED” on the display.
 Verify the Remote Display shows “0”.
 While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at Stall 1.

For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is pressed. For half­duplex, the “A1” or “A2” button must be released to again hear inbound audio.

 Press the “B” button on the headset and verify the headset becomes silent.
 Repeat the above connection verication for all remaining Stalls.

8.1.3 Drive-Thru Connections

 Drive a car into the Drive-Thru. Verify the Drive-Thru tone is heard in the headset.
 Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.
 Verify Console display “WAITING= 1” on the rst line of the display.
 Verify the Remote Display shows “1” and the car’s current time in the queue.
 Press and release the “A1” or “A2” button on the headset. Verify “Drive-Thru” is heard in the headset followed by

inbound audio from the Drive-Thru.

 On Console, verify “WAITING= 0” on the rst line.
 On Console assigned to Station 1, verify “DRIVE-THRU CONNECTED” on the display. On the Remote, verify that it

displays “0”.

 While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at

the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is

FUNCTIONAL CHECK & SYSTEM SETUP

pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

 Press the “B” button on the headset. Verify the headset becomes silent.

43

Sections

1 2 3 4 5 6 7 8 9 10 11 12

8.1.4 Drive-Thru Connections

 Drive a car into the Drive-Thru. Verify the Drive-Thru tone is heard in the headset.
 Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.
 Verify Console display “WAITING= 1” on the rst line of the display.
 Verify the Remote Display shows “1” and the car’s current time in the queue.
 Press and release the “A1” or “A2” button on the headset. Verify “Drive-Thru” is heard in the headset followed by

inbound audio from the Drive-Thru.

 On Console, verify “WAITING= 0” on the rst line.
 On Console assigned to Station 1, verify “DRIVE-THRU CONNECTED” on the display. On the Remote, verify that

it displays “0”.

 While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at

the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is
pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

 Press the “B” button on the headset. Verify the headset becomes silent.

8.1.5 Drive-Thru Only Mode

 On Console assigned to Station 1, Press the “DRIVE-THRU ONLY” key.
 Verify “ENTER DRV THRU ONLY?” on line two of the Console display.
 Press the “ENTER” key of the Console. Verify “Drive-Thru Only” is heard in headset.
 Verify “DRIVE-THRU ONLY” on line two of the Console display.
 Drive a car into the Drive-Thru lane. Verify Drive-Thru tone is heard in headset.
 Verify the Router ceiling speaker remains silent.
 Verify the Remote Display shows “0” (if installed at set to display number in queue).
 Verify Console display “WAITING= 0” on the rst line of the display.
 Press and release the “A1” or “A2” button on the Belt-Pac. Verify the Drive-Thru tone followed by inbound audio

from the Drive-Thru is heard in the headset.

 Verify “DRIVE-THRU CONNECTED” on line two of the Console display.
 Verify the Remote Display shows “0”
 While pressing the “A1” or “A2” button, speak into the headset microphone, and verify the audio is heard at

the Drive-Thru. For full-duplex installations, inbound audio can still be heard while the “A1” or “A2” button is
pressed. For half-duplex, the “A1” or “A2” button must be released to again hear inbound audio.

 Press the “B” button on the headset. Verify the headset becomes silent.
 Verify “DRIVE-THRU ONLY” on line two of the Console display.
 Press the call button for Stall 1.
 Verify the First in queue tone is repeatedly playing from the Router ceiling speaker.
 Verify Console display “WAITING= 1” on the rst line of the display.
 Verify the Remote Display shows “1”
 Verify the headset remains silent.
 Press and release the “A1” or “A2” button on the headset.
 Verify “Empty Queue” is heard in the headset.
 Press the “DRIVE-THRU ONLY” key on the Console assigned to Station 1.
 Verify “EXIT DRV THRU ONLY?” on line two of the display.
 Press the “ENTER” key on the console. Verify the headset remains silent.
 Verify “READY” on line two of the Console.
 Verify the call button tone is now heard in the headset.
 Press and release the “A1” or “A2” button on the headset. Verify “Stall 1” is heard in the headset.
 Press and release the “B” button on the headset. Verify the headset is now silent.

FUNCTIONAL CHECK & SYSTEM SETUP

8.1.6 Final

 Follow the outline established in STALL CONNECTIONS, DRIVE-THRU CONNECTIONS, DRIVE-THRU ONLY

MODE and MONITOR MODE for all remaining headsets (2-4).

 Change station assigned to console to match headset number.
 Use this checklist, as well as the Quick Reference Guide, to train store personnel on the system operation.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

44

9. EQUIPMENT SPECIFICATIONS

Base Station

Voltage input ............ 24VDC ±2.5V

DC current input ......... 2.5A maximum

Audio distortion.......... 5% maximum level

Outside speaker output .... 3 watts RMS into 8 ohms

Ceiling speaker power ..... 3 watts RMS into 8 ohms

TX/RX frequency ......... 2400MHz – 2483.5MHz

Dimensions ............. 9.75” H x 13” W x 3.5” D

Weight ................. 3.25 lbs maximum

Headset

Battery type............. 3.6V Lithium ion

Battery life.............. 11 - 13 hours (typical)

RF frequency ............ 2400MHz – 2483.5MHz

Weight ................. 3.53 oz with battery

Battery Charger

Voltage input ............ 5VDC

Charging time ........... 2.5 hrs maximum

Dimensions ............. 5.56” x 4.25” x 1.69”

Weight ................. 12.03 oz with bracket

Console

Voltage input ............ 24VDC

DC current input ......... 100mA maximum

Controls/Switches ........ Sixteen channel-select and mode switches

One 8-position DIP switch

Indicators .............. Three green LED’s and one 2-line LCD for customer status

Connectors ............. One 5-pin terminal block

Dimensions ............. 7.12” H x 5” W x 4.25” D overall, with bracket

Weight ................. 2.95 lbs

Router

Voltage input ............ 24VDC

AC current input ......... 3A maximum

Ceiling speaker power ..... 3 watts RMS into 8 ohms

Controls/Switches ........ One 3-position vehicle detector switch (Reset-Normal-

Override) One 8-position DIP switch

Indicators .............. Five red status lights

Connectors ............. One 6-pin terminal block − P8

Ten 8-pin terminal blocks − P9 through P18

Fifteen 16-pin terminal blocks – P19 through P34

Dimensions ............. 12.6" H x 14.2" W x 4" D

Weight ................. 12.1 lbs

Bridge

Voltage input ............ 5VDC

Dimensions ............. 3.75" H x 3.94" W x 1.23" D

Weight ................. 0.3 lbs

EQUIPMENT SPECIFICATIONS

Remote Display (optional)

Dimensions ............. 6.6” H x 4.3” W x 1.8” D (167.6mm x 109.2mm x 47.5mm)

Weight ................. 0.5 lbs

45

Sections

1 2 3 4 5 6 7 8 9 10 11 12

10. INTERFACE DESCRIPTION

10.1 Base Station

Audio circuit Board

J1 – Ceiling Speaker In/Out, Lane 1
J1,1 Ground
J1,2 /A1 Talk
J1,3 Relay 1 Common
J1,4 Relay 1 Normally Open
J1,5 Relay 1 Normally Closed
J1,6 Ceiling speaker +

J1,7 Ceiling speaker −

J1,8 Ground
J2 – Remote
J2,1 Ground
J2,2 /Remote speed team
J2,3 Ground
J2,4 /Operator
J2,5 Not used
J3 – Power
J3,1 +24VDC
J3,2 -24VDC
J3,3 Ground
J4 – Interface w/ Switcher Board, Lane 1
J4,1 Microphone 1
J4,2 Microphone 2
J4,3 Ground
J4,4 +12VDC
J4,5 Not used
J4,6 Negative vehicle detect input
J4,7 Vehicle detector power (12V)
J4,8 Not used
J4,9 Outside speaker –
J4,10 Outside speaker +
J5 – Door Inputs
J5,1 Door 1
J5,2 Door 2
J5,3 Door 3
J5,4 Door 4
J5,5 Ground
J6 – Interface w/o Switcher Board, Lane 1
J6,1 Microphone 1
J6,2 Microphone 2
J6,3 Ground
J6,4 +12VDC
J6,5 Negative vehicle detect input
J6,6 Not used
J6,7 Outside speaker –
J6,8 Outside speaker +
J7 – Line In/Out, Lane 1
J7,1 Line out
J7,2 Ground
J7,3 Line in
J7,4 Ground
J7,5 Not used
J9 – Early Warning / Alert, Lane 1
J9,1 Early warning

INTERFACE DESCRIPTION

Sections

46

1 2 3 4 5 6 7 8 9 10 11 12

J9,2 Ground
J9,3 Not used
J9,4 Ground
J9,5 Alert in
J10 – Vehicle Detector Board Interface, Lane 1 (Primary)
J10,1 Negative vehicle detect signal
J10,2 +12V Vehicle detector power
J10,3 Ground
J10,4 Not used
J10,5 Not used
J15 – Telephone Interface
J15,1 Telephone audio into base
J15,2 12V
J15,3 /A2 talk
J15,4 /B2 talk
J15,5 Car 2
J15,6 Vehicle detect in
J15,7 Ground
J15,8 Telephone audio out to phone line

10.2 Router

P19 through P34 - Outside speaker/mic (for half-duplex) & call switch connector

P19,1 Location 0 Speaker/Mic
P19,2 Location 0 Speaker/Mic
P19,3 Location 0 +12 VDC for call switch light
P19,4 Location 0 Call switch signal
P19,5 Location 0 Call switch ground
P20,1 Location 1 Speaker/Mic
P20,2 Location 1 Speaker/Mic
P20,3 Location 1 +12 VDC for call switch light
P20,4 Location 1 Call switch signal
P20,5 Location 1 Call switch ground
P21,1 Location 2 Speaker/Mic
P21,2 Location 2 Speaker/Mic
P21,3 Location 2 +12 VDC for call switch light
P21,4 Location 2 Call switch signal
P21,5 Location 2 Call switch ground
P22,1 Location 3 Speaker/Mic
P22,2 Location 3 Speaker/Mic
P22,3 Location 3 +12 VDC for call switch light
P22,4 Location 3 Call switch signal
P22,5 Location 3 Call switch ground
P23,1 Location 4 Speaker/Mic
P23,2 Location 4 Speaker/Mic
P23,3 Location 4 +12 VDC for call switch light
P23,4 Location 4 Call switch signal
P23,5 Location 4 Call switch ground

INTERFACE DESCRIPTION

P24,1 Location 5 Speaker/Mic
P24,2 Location 5 Speaker/Mic
P24,3 Location 5 +12 VDC for call switch light
P24,4 Location 5 Call switch signal
P24,5 Location 5 Call switch ground
P25,1 Location 6 Speaker/Mic
P25,2 Location 6 Speaker/Mic
P25,3 Location 6 +12 VDC for call switch light
P25,4 Location 6 Call switch signal
P25,5 Location 6 Call switch ground
P26,1 Location 7 Speaker/Mic

47

Sections

1 2 3 4 5 6 7 8 9 10 11 12

P26,2 Location 7 Speaker/Mic
P26,3 Location 7 +12 VDC for call switch light
P26,4 Location 7 Call switch signal
P26,5 Location 7 Call switch ground
P27,1 Location 8 Speaker/Mic
P27,2 Location 8 Speaker/Mic
P27,3 Location 8 +12 VDC for call switch light
P27,4 Location 8 Call switch signal
P27,5 Location 8 Call switch ground
P28,1 Location 9 Speaker/Mic
P28,2 Location 9 Speaker/Mic
P28,3 Location 9 +12 VDC for call switch light
P28,4 Location 9 Call switch signal
P28,5 Location 9 Call switch ground
P29,1 Location 10 Speaker/Mic
P29,2 Location 10 Speaker/Mic
P29,3 Location 10 +12 VDC for call switch light
P29,4 Location 10 Call switch signal
P29,5 Location 10 Call switch ground
P30,1 Location 11 Speaker/Mic
P30,2 Location 11 Speaker/Mic
P30,3 Location 11 +12 VDC for call switch light
P30,4 Location 11 Call switch signal
P30,5 Location 11 Call switch ground
P31,1 Location 12 Speaker/Mic
P31,2 Location 12 Speaker/Mic
P31,3 Location 12 +12 VDC for call switch light
P31,4 Location 12 Call switch signal
P31,5 Location 12 Call switch ground
P32,1 Location 13 Speaker/Mic
P32,2 Location 13 Speaker/Mic
P32,3 Location 13 +12 VDC for call switch light
P32,4 Location 13 Call switch signal
P32,5 Location 13 Call switch ground
P33,1 Location 14 Speaker/Mic
P33,2 Location 14 Speaker/Mic
P33,3 Location 14 +12 VDC for call switch light
P33,4 Location 14 Call switch signal
P33,5 Location 14 Call switch ground
P34,1 Location 15 Speaker/Mic
P34,2 Location 15 Speaker/Mic
P34,3 Location 15 +12 VDC for call switch light
P34,4 Location 15 Call switch signal
P34,5 Location 15 Call switch ground

INTERFACE DESCRIPTION

P15 through P18 - Outside speaker (for full-duplex) connector

P15,1 Location 0 Speaker
P15,2 Location 0 Speaker
P15,3 Location 1 Speaker
P15,4 Location 1 Speaker
P15,5 Location 2 Speaker
P15,6 Location 2 Speaker
P15,7 Location 3 Speaker
P15,8 Location 3 Speaker
P16,1 Location 4 Speaker
P16,2 Location 4 Speaker
P16,3 Location 5 Speaker
P16,4 Location 5 Speaker
P16,5 Location 6 Speaker
P16,6 Location 6 Speaker

Sections

1 2 3 4 5 6 7 8 9 10 11 12

48

P16,7 Location 7 Speaker
P16,8 Location 7 Speaker
P17,1 Location 8 Speaker
P17,2 Location 8 Speaker
P17,3 Location 9 Speaker
P17,4 Location 9 Speaker
P17,5 Location 10 Speaker
P17,6 Location 10 Speaker
P17,7 Location 11 Speaker
P17,8 Location 11 Speaker
P18,1 Location 12 Speaker
P18,2 Location 12 Speaker
P18,3 Location 13 Speaker
P18,4 Location 13 Speaker
P18,5 Location 14 Speaker
P18,6 Location 14 Speaker
P18,7 Location 15 Speaker
P18,8 Location 15 Speaker

P8 - Power and ceiling speaker connector

P8,1 24 VDC –
P8,2 24 VDC +
P8,3 Ground
P8,4 - - - not used
P8,5 Ceiling speaker out
P8,6 Ceiling speaker ground

P9 & P13 – Base station speaker/mic (for half-duplex) connector

P9,1 & P13,1 Base 1 speaker/mic
P9,2 & P13,2 Base 1 speaker/mic
P9,3 & P13,3 Base 2 speaker/mic
P9,4 & P13,4 Base 2 speaker/mic
P9,5 & P13,5 Base 3 speaker/mic
P9,6 & P13,6 Base 3 speaker/mic
P9,7 & P13,7 Base 4 speaker/mic
P9,8 & P13,8 Base 4 speaker/mic

P10 & P14 - Base station speaker (for full-duplex) connector

P10,1 & P14,1 Base 1 speaker
P10,2 & P14,2 Base 1 speaker
P10,3 & P14,3 Base 2 speaker
P10,4 & P14,4 Base 2 speaker
P10,5 & P14,5 Base 3 speaker
P10,6 & P14,6 Base 3 speaker
P10,7 & P14,7 Base 4 speaker
P10,8 & P14,8 Base 4 speaker

P11 & P12 - Auxiliary audio interface connector

INTERFACE DESCRIPTION

P11,1 & P12,1 24 VDC out
P11,2 & P12,2 RS485 + (positive data)

P11,3 & P12,3 RS485 − (negative data)

P11,4 & P12,4 Ground
P11,5 & P12,5 Shield
P11,6 & P12,6 - - - not used
P11,7 & P12,7 - - - not used
P11,8 & P12,8 - - - not used

49

Sections

1 2 3 4 5 6 7 8 9 10 11 12

10.3 Console

Control board

J1 - LCD display connector

J1,1 Vcc (+5 VDC)
J1,2 Vss (Ground)
J1,3 RS (Register select)
J1,4 Vee (Contrast voltage)
J1,5 E (Enable)
J1,6 R/W (Read/write)
J1,7 DB1
J1,8 DB0
J1,9 DB3
J1,10 DB2
J1,11 DB5
J1,12 DB4
J1,13 DB7
J1,14 DB6

J2 - RS485 buss connector

J2,1 +22 VDC
J2,2 RMT+ (Positive data)

J2,3 RMT− (Negative data)

J2,4 Ground
J2,5 Shield

Switch board

INTERFACE DESCRIPTION

J1 - LCD display connector

J1,1 Row 1
J1,2 Row 2
J1,3 Row 3
J1,4 Row 4
J1,5 Column 1
J1,6 Column 2
J1,7 Column 3
J1,8 Column 4

10.4 Remote Display

J1,1 +22 VDC J2,1 +22 VDC
J1,2 RMT+ (Positive Data) J2,2 RMT+ (Positive Data)

J1,3 RMT− (Negative Data) J2,3 RMT− (Negative Data)

J1,4 Ground J2,4 Ground
J1,5 Shield J2,5 Shield

10.5 Bridge

J5 – RS485 connector

J5,1 D−

J5,2 D+
J5,3 Ground

J7 – Vehicle Detect

J7,1 Veh Det
J7,2 Common

Sections

1 2 3 4 5 6 7 8 9 10 11 12

50

11. TROUBLESHOOTING

In case of any problems with your SYS6700HD, refer to the following checklist. If you cannot correct any
problems using the checklist, call HME Customer Support at 1-800-848-4468.

PROBLEM PROBABLE CAUSE SOLUTION

“Battery failed” is heard in
headset when power button is
pressed.

“Headset failed” is heard in
headset when power button is
pressed.

Call tones heard in headset, but
“Empty Queue” is heard when the
“A1” or “A2” button was pressed.

When switching to “Drive-Thru
Only” mode, “Drive-Thru Busy” is
heard in the headset.

When pushing the “A1” or “A2”
button to try and talk to the
Drive-Thru customer again, I was
connected to a customer at a
different location, even though
I didn't press the “B” button to
disconnect from the Drive-Thru

rst.

When pushing the “A1” or “A2”
button to connect to a customer,
“Empty Queue” is heard in the
headset, even though there are
customers waiting.

When pushing the “A1” or “A2”
button to connect to a customer,
“Monitor Connected” is heard in
the headset, even though there
are customers waiting.

TROUBLESHOOTING

When connecting to a customer
using the Console, the display
shows the connection, but
nothing is heard in the headset

Battery may be defective. Replace battery. Call HME.*

Battery contacts may be
dirty.

Headset may be defective. Use another headset. Call HME.*

Battery contacts may be
dirty.

An order taker using
another Base Station
connected to the customer

rst.

Another Base Station is

already in “Drive-Thru
Only” mode.

The Drive-Thru customer
will be automatically
disconnected when the
vehicle drives away from
the vehicle detector.

The Base Station is set

for “Drive- Thru Only”

mode, which only allows
connections to customers
in the Drive-Thru lane.

Monitor mode is no longer
supported.

The Console is set for a
Base Station other than the
one for the headset being
used.

The headset is not turned
On.

Headset defective. Replace with another headset.

Low or dead battery. Check power light. If not lit, replace

Headset failed. Call HME.*

Clean battery contacts with alcohol.

Clean headset battery contacts with
alcohol.

Verify on the Console display that
there are no customers in queue.

Check the Console displays to
determine which Base Station is in

“Drive-Thru Only” mode and switch

it out of this mode if desired.

When talking to the Drive-Thru
customer, listen for the headset to
become quiet when the vehicle pulls
away.

Set the Base Station in the

“Drive- Thru Only” mode to allow

connections to the Drive-Thru lane
only.

Monitor Mode is no longer a
supported feature. If one of your
bases enters monitor mode, contact
HME Tech Support to resolve the
issue.

If a base enters Monitor mode,
contact HME Technical Support to
resolve the issue.

Be certain the Base Station
indicated on the Console display
matches the number on the
headset.

Turn headset on. Be certain light
goes on.

battery.

51

When connecting to a customer
using the Console, the display
shows the location is busy, and
“Stall xx busy” is heard in the
headset.

Sections

1 2 3 4 5 6 7 8 9 10 11 12

Power off at Base Station. Check circuit breaker for building.

Another Base Station is
already connected to that
customer location.

Select a different customer location.

PROBLEM PROBABLE CAUSE SOLUTION

“Device Failed” is heard in the
headset.

“Headset failed” is heard in
headset when power button is
pressed.

Headset channel “A1” or “A2”
buttons not working.

Channel “A1” or “A2” or “B”
light on Base Station does not
light when Headset button “A1”
or “A2” or “B” is pressed.

No alert tones or voice prompts
heard in headset.

Outbound sound too low.

No outbound sound; customer
cannot hear anything, - or

-Personnel cannot hear outside
customers in headset.

Personnel hear only static in
headsets.

A Router, Console or Base
Station has stopped working.

RF Interference caused by
bases being too close to one
another.

Power off at Base Station. Check circuit breaker for building.

Power supply in Base Station
not working.

Headset not turned on.

Volume not set correctly. Adjust volume on headset.

Headset defective. Replace with another headset.

Low or dead battery.

Headset failed. Use another headset. Call HME.*

Headset not turned on. Turn on headset.

Dead or weak battery. Replace battery.

Headset is not registered to a
preferred base.

Dead or weak battery. Replace battery.

Headset failed. Use another headset.

Base Station failed. Call HME.*

Headset not turned on. Turn on headset.

Base has fallen off the
network.

Power off at Base Station.

Outbound volume set too low
for environment.

Defective speaker (if single
customer location affected).

Base station may have entered
into a bad state.

Loose transmitter antenna
connection on Base Station.

Call HME.*

Bases should be installed a
minimum of 6 feet apart with 10
feet or greater preferred.

Check power supply indicator
lights on Base Station. If any
light is not lit, be certain AC
power adapter is plugged into
electrical outlet.

Turn headset on.
Be certain light goes on.

Check power light. If not lit,
replace battery.

Look at each base as you press
the registration button to
determine which base displays

“A1”, “A2”, etc.

Verify that NDP check mark is
shown on the Main Status screen.
Check network connections.

Call HME.*

Check power supply indicator
lights on Base Station. If any
light is not lit, be certain AC
power adapter is plugged into
electrical outlet.

Adjust outside speaker volume
control until level is satisfactory.

Call HME.*

Reset the base station, and then
test audio.

Tighten transmitter antenna
connection. (The antenna on the
top, left of the Base Station.)

TROUBLESHOOTING

Sections

Circuit board defective. Call HME.*

52

1 2 3 4 5 6 7 8 9 10 11 12

PROBLEM PROBABLE CAUSE SOLUTION

Base may have fallen off the

No tone or sound in headset when
vehicle drives up to menu board.

Headset has intermittent sound.

Headset is not disconnected after
the order has been completed.

Battery Charger not working. Charger not plugged in.

network.

Power interruption has
unbalanced detecting circuit.

Low battery. Replace battery.

Defective headset cable. Use another headset. Call HME.*

Headset button B not
pressed and released to close
channel.

Headset failure.

Verify the NDP check mark is

shown on the base’s Main Status

screen.

Check network connections.

Call HME.*

Call HME.*

Press the B button to disconnect
the headset.

Try another headset.

If headset still does not become
silent after all customers have
been served, call HME.*

Plug in Battery Charger.
If still not working, call HME.*

Base station power not
on. Headset B button not
pushed when powering up.

Registration of headset failed.
“Registration failed” message
heard in headset. Lights stay red.

* For assistance, call HME at 1-800-848-4468, or Fax [phone].

You’re standing too close to

the base station.

A base registration button
was not pushed.

In the event of an electrical power outage —

Such as from a lightning storm or power generator failure, if you experience problems
with your HME equipment after the electricity comes on again, unplug the AC power
adapters from their electrical outlets and wait 15 seconds, then plug them back in.

TROUBLESHOOTING

Power on the base station.

Repeat registration procedure.

Stand at least 10 feet away from
the base station when trying to
register headsets.

Call HME.*

53

Sections

1 2 3 4 5 6 7 8 9 10 11 12

12. WIRING DIAGRAMS

Page 55, Figure 18 – System 6700HD Block Diagram

Page 56, Figure 19 – Wiring Diagram for RS485 Digital Communication Link

Page 57, Figure 20 – Wiring Diagram for Base to Router Speaker and Microphone Wiring in Half-Duplex
Systems

Page 58, Figure 21 – Wiring Diagram for Base to Router Speaker and Microphone Wiring in Full-Duplex
Systems

Page 59, Figure 22 – Wiring Diagram for Speakers, Microphones and Call Buttons in Drive-Up Stalls

Page 60, Figure 23 – Wiring Diagram for Speaker/Microphone and Vehicle Detector in Drive-Thru Lane

Page 61, Figure 24 – Wiring Diagram for Power Supplies

WIRING DIAGRAMS

Sections

54

1 2 3 4 5 6 7 8 9 10 11 12

SYSTEM 6700HD BLOCK DIAGRAM

Figure 18. System 6700HD Block Diagram

55

RS485 DIGITAL COMMUNICATION LINK

Figure 19. RS485 Digital Communications Link

56

56

BASE TO ROUTER SPEAKER & MICROPHONE WIRING IN HALF-DUPLEX SYSTEMS

Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems

57

57

BASE TO ROUTER SPEAKER & MICROPHONE WIRING IN FULL-DUPLEX SYSTEMS

Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems

58

58

SPEAKERS, MICROPHONES & CALL BUTTONS IN DRIVE-UP STALLS

Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls

59

59

SPEAKER/MICROPHONE & VEHICLE DETECTOR IN DRIVE-THRU LANE

Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane

60

60

WIRING DIAGRAM FOR POWER SUPPLIES

Figure 24. Power Supplies

61

61