HME ion IQ NDT Operating Instructions Manual

HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA

Phone: [phone]
Fax: [phone]
Website: www.hme.com

Wireless Audio System

Operating Instructions

HME# 400G679 Rev D 4/19/13

Table of Contents

ion|IQ® NDT EQUIPMENT ................................................................................................................................................. 1

Base Station ................................................................................................................................................................................. 2

Base Station Display Screen ................................................................................................................................................... 3

Headsets and Belt-Pacs ................................................................................................................................................................ 4

Features and Controls ................................................................................................ ................................ ............................. 4

How to Wear the Headset ....................................................................................................................................................... 4

How to Use the Headset/Belt-Pac Controls ................................................................ ................................ ............................ 5

Headset/Belt-Pac Registration ................................................................................................................................................ 6

Battery Removal and Replacement......................................................................................................................................... 8

Battery Charger ........................................................................................................................................................................... 9

ion|IQ®NDT OPERATION ................................................................................................................................................ 10

Changing Language of Headset/Belt-Pac Cues ......................................................................................................................... 10

Obtaining Headset/Belt-Pac Status ............................................................................................................................................ 10

Routine Operation ..................................................................................................................................................................... 11

Internal Communication ................................................................................................................................ ............................ 11

Message Center Operation ......................................................................................................................................................... 12

Reminder Message Settings .................................................................................................................................................. 14

Alert Message Settings ......................................................................................................................................................... 18

Schedule Times ......................................................................................................................................................................... 25

Store Settings ............................................................................................................................................................................. 26

Network Settings ....................................................................................................................................................................... 31

Basic Network Settings ........................................................................................................................................................ 31

Advanced Network Settings ................................................................................................................................................. 33

Email/Texting ....................................................................................................................................................................... 36

PC Navigation ........................................................................................................................................................................... 39

EQUIPMENT CARE AND CLEANING ......................................................................................................................... 41

Handling the Equipment Properly ............................................................................................................................................. 41

Cleaning the Equipment ............................................................................................................................................................ 41

IN CASE OF PROBLEMS ................................................................................................................................................ 42

Troubleshooting ......................................................................................................................................................................... 42

Service Call ............................................................................................................................................................................... 43

Base Station Internal Connectors and Controls ......................................................................................................................... 44

Diagnostics ................................................................................................................................................................................ 45

To Set Base Station for Spanish or French Language Operation ............................................................................................... 46

EQUIPMENT SPECIFICATIONS ................................................................................................................................... 47

IMPORTANT NOTICES ................................................................................................................................................... 48

APPENDIX .......................................................................................................................................................................... 50

Access Control of ion|IQ®NDT Menus ..................................................................................................................................... 50

Figures and Diagrams

Figure 1. ion|IQ®NDT standard equipment .................................................................................................................................... 1

Figure 2. Base station front panel features ................................................................ ................................................................ ..... 2

Figure 3. Belt-pac/Headset controls ............................................................................................................................................... 4

Figure 4. Correct wearing of the headset ....................................................................................................................................... 4

Figure 5. Belt-pac battery-release button ....................................................................................................................................... 8

Figure 6. Headset battery-release button ........................................................................................................................................ 8

Figure 7. Batteries in charger ......................................................................................................................................................... 9

Figure 8. Base station internal connectors and controls ................................................................................................................ 44

The Headset provides basic operating cues in Spanish and French, as follows. Refer

Español

El auricular proporciona información que indica el estado del funcionamiento
del mismo en español como es: ,

, , ,

y .

Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón

“A1”, así como el botón para reducir el volumen “▼” y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.

Français

Le casque fournit les sélections de fonctionnement fondamentales suivantes en
français:

 

et .

Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et

le volume en bas “▼” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.

Illustrations in this publication are approximate representations of

the actual equipment, and may not be exactly as the equipment appears.

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of

its installation and / or operating publications from their original English versions.

also to the Changing Languages instructions on page 10.

The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.

© 2013 HM Electronics, Inc.

US Patent 7,920,539 B2

Important Safety and Usage Information

CAUTION:

that carries amplified sound to the ears, misuse of such a device or use at excessive volume
levels may cause hearing impairment or loss of hearing. The following safety instructions must
be followed when using the all-in-one headset or the belt-pac transceiver with headphones.
Failure to follow these safety instructions could result in injury.

Avoiding Hearing Damage: Permanent hearing loss may occur if the all-in-one headset or
belt-pac transceiver with headphone is used at excessive volume levels. Use only manufacturer
approved headphones with the belt-pac transceiver. Turn on the all-in-one headset / belt-pac
and check the volume prior to use. The audio volume may be adjusted by using the up / down
arrow buttons on the all-in-one headset or belt-pac.

Prolonged use at excessive volume levels over time may sound normal but can be damaging to
hearing. If you experience ringing in the ears or muffled speech sounds, discontinue use and
have your hearing checked. The louder the volume, the less time is required before your
hearing could be affected.

The following precautions should be taken to protect your hearing:

 Limit the amount of time you use the all-in-one headset / belt-pac at high volume.
 Avoid turning up the volume to block out noisy surroundings.
 Turn the volume down if you can’t hear people speaking near you.

As would be the case with any audio device, such as headphones or a headset,

1

Figure 1. ion|IQ®NDT standard equipment

NOTE:

Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the
list below.

OPTIONAL EQUIPMENT

Equipment Model Number

ionBP Belt-Pac BP6100
Belt None
Ion AIO All-In-One Headset HS6100
Wireless Headset (listen only) HS6000L
Battery for ionBP or ionAIO BAT51
Headset for ionBP HS12
Headset Earmuff None
Headset Earpiece Cover (disposable) None
Telephone Interface TI6000
Antenna Coverage Extension Kit EC10
Extended Coverage Antenna Kit EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ANT20-30

ion|IQ® NDT EQUIPMENT

The ion|IQ®NDT is an audio system primarily for use at quick­service restaurants without drive-thru operations. The
equipment shown below is standard with the ion|IQ®NDT.
Optional equipment can be ordered from your local dealer.

2

Display

screen

Menu-select

buttons

Help button
Back button

Activity

indicators

Reset switch

(recessed)

Cabinet latches

(not shown)

Figure 2. Base station front panel features

Base Station

All functions of the audio system are channeled through the base station. It is
the electronic heart of the ion|IQ®NDT. External base station features are
shown in Figure 2. Internal connectors and controls are shown in Figure 8.

 The menu-select buttons are used to make selections from the menu on the

display screen.

 The Help button can be pushed to obtain information needed in case of problems

with the ion|IQ®NDT.

 The Back button can be pushed to go back to the previous menu display, saving

any setting changes or exiting a display screen when no changes have been made.

 The activity indicators light up as follows:

Above the line – Group 1 activity

A1 lights up when the A1 button is pushed on any Group 1 headset/belt-pac.
B1 lights up when the B button is pushed on any Group 1 headset/belt-pac.
Below the line – Group 2 activity
A2 lights up when the A2 button is pushed on any Group 2 headset/belt-pac.
B2 lights up when the B button is pushed on any Group 2 headset/belt-pac.

 When both of the cabinet latches, on top of the cabinet are pressed down at the

same time, the cabinet can be opened by pulling forward and down.

 The reset switch is used to perform a soft restart of the base station. It is located

in a small hole on the right side of the base station. To press the reset switch,
carefully push a small pointed object, such as an unfolded paper clip, into the hole.

3

The MESSAGE STATUS display
will be shown on the base station
until either the Menu or More
button is pushed.

Base Station Display Screen

The display screen is where all menu selections will be seen for
installer setups and routine operation options.

The display screen will turn off (sleep) if there is no button
activity. Pressing any button will turn it back on (wake it up).

Press the Menu button at the bottom-left of the MESSAGE
STATUS display to view the MAIN MENU, which provides access
to system settings. Press the More button on the MAIN MENU
for additional settings.

Press the More button at the bottom-right of the MESSAGE
STATUS display to view additional system status, and then press
the More button at the bottom-right of any other STATUS display.
The information on each STATUS display shows other base
station information needed to operate the system on a network and
to identify its version data.

4

Figure 3. Belt-pac/Headset controls

Figure 4. Correct wearing of the headset

Power
button

Volume-down

button

Headset cable

connector socket

Volume-up

button

Channel “A2”

button

Channel “B”

button

Channel “A1”

button

Power

lights

Transmit

light

Channel “A1”

button

Channel “A2”

button

Channel “B”

button

Volume-up

button

Volume-down

button

Power

light

Power
button

Belt-pac headset

All-In-One headset

Hold microphone

boom here to adjust

microphone

Clothing

clip

Headsets and Belt-Pacs

Features and Controls

How to Wear the Headset

 Wear the headset with the microphone on your right or left side

next to your mouth.

 Adjust the headband and microphone boom as needed.
 If you are using a belt-pac with headset, clip the belt-pac to your

belt or waistband on either your right or left side. Clip the clothing
clips on the headset cable to the back of your shirt and collar.

5

How to Use the Headset/Belt-Pac Controls

The control buttons will activate when pressed firmly. Use your
fingertips, not your fingernails, to press the buttons.

Power On/Off

 Power On Press and release the power button.

If using an ionIQ® Belt-pac ─ A voice message in the headset will
say “belt-pac #, battery full/half/low” and the red power lights next
to the A1 and A2 buttons on the belt-pac will blink. After a short
time, the A2 light will go off and the A1 light will change to green. A
voice message will then say “Lane 1” (Group 1). The green light
indicates the unit is ready to use. A green light next to A1 indicates
ready for Group 1 and a green light next to A2 indicates ready for
Group 2.
If using an ionAIO Headset ─ A voice message in the headset will

say “headset #, battery full/half/low” and both the power light and

the transmit light will flash red. After a short time, the power light
will change to steady green for Group 1 and the transmit light will go
off. A voice message in the earpiece will then say “Lane 1 (or 2).”

 Power Off — Press and hold the PWR button for about two seconds.

A voice message in the earpiece will say “belt-pac off” or “headset off,”
and the power light will go off.

Volume Up/Down

 Volume-Up Adjustment — Press and release the volume-up ▲

button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲ button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲ button.

 Volume-Down Adjustment — Press and release the volume-down

▼ button. Each time you press the button you will hear a lower
pitch beep in the earpiece as the volume decreases. When you reach
minimum volume, you will hear a low-pitched double beep. If you
press and hold the volume-down ▼ button, you will hear repeating
beeps, decreasing in pitch until the volume reaches minimum. Then
you will hear low-pitched double beeps repeating until you release the
volume-down ▼ button.

A1, A2 and B Buttons

 Press the A1 button to communicate with Group 1 personnel

wearing headsets/belt-pacs.

 Press the A2 button to communicate with Group 2 personnel

wearing headsets/belt-pacs.

 The B button function depends on how your system was set up.

If your system was set up for “Split-B” operation;
when you are communicating with Group 1, the B button will
function the same as the A1 button. When you are communicating
with Group 2, the B button will function the same as the A2 button.

If your system was set up for “Combined-B” operation;
when you press the B button, you will communicate with all
personnel wearing headsets/belt-pacs.

6

NOTE:

Headsets/Belt-pacs must be
within 6 feet (1.83 meters)
of the base station while
being registered.

NOTE:

All registered headsets/
belt-pacs must be turned
on, or they will be
unregistered when you
clear inactive headsets.

If you clear all registrations,
you must re-register all
headsets/belt-pacs.

NOTE:

You will be given a
warning and allowed to
quit or continue before
registrations are cleared.

Headset/Belt-Pac Registration

During installation of the ion|IQ®NDT, each headset/belt-pac was
registered for use with the base station. The base station
recognizes all headsets/belt-pacs registered to it when their
power is on, and will be able to tell the difference between them
and other electronic equipment operating on similar frequencies.

A maximum of 15 headsets/belt-pacs can be registered. If one is
replaced, you must register the new one before you use it. When
a headset/belt-pac is replaced, the old one remains in memory.
If the maximum number of 15 (in memory) is exceeded, the base
station HEADSET REGISTRATION display will tell you that 0 more
can be registered. If this happens, you may either clear all inactive
headsets/belt-pacs (not currently turned on) or clear all registered
headsets/belt-pacs. If you clear all inactive headsets/belt-pacs,
you can initiate the new registration. Each headset/belt-pac is
registered the same way, one at a time.

Register each headset/belt-pac as follows:

 Be certain all headsets/belt-pacs to be registered are turned off

and the base station power is on. Others can be on or off.

 On the base station MESSAGE STATUS display, press the Menu

button.

 On the MAIN MENU, press the Register headsets button.

 On the HEADSET REGISTRATION display, if you press the Clear

inactive button, you will unregister only those headsets/belt­pacs that are turned off.

 If you press the Clear all button, you will unregister all

headsets/belt-pacs that are registered to the base station, and
the base station will automatically restart.

7

 To register headsets/belt-pacs, press the Register headsets

button on the HEADSET REGISTRATION display.

 On the TO REGISTER HEADSETS display, follow the

instructions in the box.

 If you are registering only one headset/belt-pac, press the Register

single button on the TO REGISTER HEADSETS display.

 If you are registering more than one headset/belt-pac, press the

Register multi button on the TO REGISTER HEADSETS display,
and continue registering the remaining ones, one at a time.

When each registration is successfully completed:

 The ID number assigned to this headset/belt-pac will be shown.

ID numbers are assigned sequentially as 0 thru 9, A, B, C, D and E.

 When you have finished registering headsets/belt-pacs, press the

Back button to exit the registration mode. You can continue
pressing the Back button repeatedly until you return to the MAIN
MENU or MESSAGE STATUS display.

 The power light on the headset/belt-pac will remain on steady

green.

If you have any problems registering headsets/belt-pacs:

In the USA, call HME Customer Support at 1-800-848-4468.
Outside the USA, call your local HME representative for assistance.

8

Battery

Battery-release

button

Battery-release

button (blue)

Battery

Figure 5.
Belt-pac battery-release button

Figure 6.
Headset battery-release button

Battery Removal and Replacement

Belt-pac Batteries —

To change batteries:

If a battery is weak when belt­pac power is turned on, a
voice in the headset will say

“Battery low.” If a battery

becomes weak during
operation, a voice in the
headset will say “Change

battery.” When this happens,

press the battery-release
button and slide the battery out of
the belt-pac as shown in Figure 5.

To replace batteries:

When replacing a battery in the belt-pac, place the end of the
battery with the metal contacts into the belt-pac, in the same
position as the battery you removed. Press the battery carefully in
until it snaps in place.

All-In-One Headset Batteries —

To change batteries:

When a battery becomes weak, a voice in the headset will say
“Change battery.” When this happens, press the battery-release
button and slide the battery out of the headset as shown in
Figure 6.

To replace batteries:

When replacing a battery in the
headset, place the end of the battery
with the metal contacts into the
headset, in the same position
as the battery you removed.
Press the battery carefully in
until it snaps in place.

Recharge batteries according to the instructions on page 9.

9

Figure 7. Batteries in charger

Battery status

lights

Battery storage

ports

Battery status

lights

Battery storage

ports

Battery

charging

ports

Battery Charger

Up to four batteries can be charged in the charger at the same time.
Charging time is approximately 2.5 hours. The battery status lights
next to each charging port are explained below. Up to six fully
charged batteries can be stored in the battery storage ports.

Procedure:

Insert batteries in the charging ports for charging. The batteries can
only go into the charging ports one way. If they do not go in easily,
turn them around. DO NOT force them. Push each battery down
into a port until it snaps in place, to be sure it makes full contact.

Battery Status Lights:

 A yellow light stays on steady next to each charging port while the

port is empty.

 Insert a battery in one of the four charging ports until it clicks

in place.

 A red light will stay on next to a battery while it is charging.
 A green light will go on next to a battery when it is fully charged.
 If a yellow light is on next to a battery in a charging port, it

means the charge failed. If this happens: (1) Be sure the battery is
pushed all the way into the port until it snaps into place to make
contact. (2) Try charging in a different port. If it charges this time,
the first charging port may be defective. If the battery does not
charge in the second port, replace it with another battery.

 Store up to four fully charged batteries in the storage ports.

10

ion|IQ®NDT OPERATION

The ion|IQ®NDT can be operated in Hands-Free (HF) or Push-To­Talk (PTT) modes.

In HF operation, communication can be transmitted and received
at the same time, as in a normal telephone conversation. In the
HF mode, transmission and reception are activated by touching
and releasing the A1 or A2 button on the headset/belt-pac. In the
PTT mode, the A1 or A2 button must be pressed and held while the
operator is talking to the customer.

Changing Language of Headset/Belt-Pac Cues

To change the language of the cues heard in the headset from
English to Spanish/French and back to English, with the
headset/belt-pac power off, press and hold the volume-down ▼
button and the A1 button while you press the power PWR button.
The language of the cues heard in the headset will change when the
power goes on. The headset/belt-pac will remember this setting.

Obtaining Headset/Belt-Pac Status

To obtain headset/belt-pac status, with its power off, press and
hold the volume-down ▼ button and the A2 button while you
press the power PWR button. You will hear the status message in
the headset when the power goes on.

11

Routine Operation

Hands-Free (HF) Mode

 With the headset/belt-pac power off, press and hold the volume-up

▲ and B buttons while you press and release the PWR button to
turn it on in the HF mode. The headset/belt-pac will remember
this setting.

 Touch and release the A1 or A2 button to speak and listen.
 Touch and release the A1, A2 or B button to end communication.
 Touch and release the A1 or A2 button if you want to speak again.
 Use the volume-up ▲ and down ▼ buttons to adjust the voice

level in your headset if necessary.

Push-To-Talk (PTT) Mode

 With the headset/belt-pac power off, press and hold the volume-

down ▼ and B buttons while you press and release the PWR
button to turn it on in the PTT mode. The headset/belt-pac will
remember this setting.

 Touch and hold the A1 or A2 button to speak. Release to stop

speaking.

 Use the volume-up ▲ and down ▼ buttons to adjust the voice

level in your headset if necessary.

Internal Communication

To communicate internally with other headset/belt-pac operators,
press and hold the B button while talking. Release when finished.
Up to three operators can have conference-call type
communication by all pressing the B button. Everyone pressing
the B button will hear each other without interference.

If your system was set up for “Split-B,” internal communication will
be heard only by headset/belt-pac operators in their group. If your
system was set up for “Combined-B” operation, internal
communication will be heard by all operators.

12

HINT!

Before continuing, it is
important to consider
all the possible time periods
during which any of the
Message Center messages
need to be played in your
store. Up to 12 time periods
can be set up. You can use
the Message Center Settings
Worksheet at the back of this
manual. When you have
determined all the time
periods needed, go to the
Schedule Times section of
these instructions to set up
the time periods for your store
before continuing with the
Message Center settings. The
current time and date, and
store open and close times
should also be set before other
Message Center settings.

NOTE:

Message Center settings are
normally made or changed
only by authorized
personnel such as store
managers. Making changes
to Message Center settings
may require a password.

If a password is needed, see

APPENDIX, Access Control.

* If currently playing, messages will be interrupted when either

of these two events occur during play: A press, B press. After
the interruption has ended, the message will attempt to play
again to completion.

Message Center Operation

The Message Center is a central point at which messages can be
set up to be triggered by various events during designated time
periods, to be sent to crew members via headsets or ceiling
speakers.

Some messages are pre-named and pre-recorded. All messages
can be edited and re-recorded to meet your specific requirements.
The three types of messages are described below. The table on
the next page shows the names and contents of factory pre-set
messages. Following the table are detailed instructions of how to
set up your Message Center.

At the back of this manual you will find a Message Center Quick
Start Guide for planning your message settings.

Reminder messages *

Reminder messages are heard by crew members in their headsets
to remind them when routine tasks need to be done. Reminder
messages can also be set to play in the ceiling speaker. There are
12 pre-named and pre-recorded Reminder messages that can be
named and recorded to meet your store needs. There are also 3
“Empty” messages that can be named and recorded as needed.
Reminder messages can be sent to all headsets or targeted only to
designated headsets.

Alert messages *

 Alert messages (audio) can be heard by crew members in their

headsets to let them know about something that requires
attention, such as a door being left open or a customer arriving in
the store. Alert messages can be sent to all headsets or only to
designated headsets. Alert messages (audio) can also be set to
play in ceiling speakers. There are 6 Alert messages that can be
triggered by switches in the store that sense conditions such as
open doors, and 14 that can be triggered by PC Network commands.

 Alert messages (email/text) can also be sent to designated email

recipients, smart phones and other email/texting devices with text
information to let the manager know about Alert events in the store.

13

MESSAGE CENTER MESSAGES

NAME

CONTENT

REMINDER

Hand Washing

Please wash your hands.

Sanitizer

Please change sanitizer solution.

DR Trash

Please check the dining room trash.

HACCP

Please complete the HACCP shift checklist.

Quality Check

Please complete the shift quality check.

Lot Check

Please complete a parking lot check.

Restroom Check

Please check the restrooms.

Pre-Rush

Please complete the pre-rush tasks for your
workstation.

Post-Rush

Please complete the post-rush tasks for your
workstation.

Headset Status

To check headset status, press and hold A2 and volume
down while turning on the power.

Change Language

To change headset prompt language, press and hold A1
and volume down while turning on the power.

Hands Free ON

To turn headset hands free mode on, press and hold B
and volume up while turning on the power.

Empty 1-3

Not pre-recorded.

ALERT

NAME

EVENT

CONTENT

Freezer Door

SW1

The freezer door has been left open.

Cooler Door

SW2

The cooler door has been left open.

Back Door

SW3

The back door has been left open.

Lobby Door

SW4

A guest has entered the lobby.

Empty

SW5

Not pre-recorded.

Empty

SW6

Not pre-recorded.

Empty

N1 – N14

Not pre-recorded.

Reminder messages are
triggered by time and
day only.

Alert messages are
triggered by input
signals, plus time and
day or Network events.

Under EVENT −
SW# refers to a
switch-triggered alert.
N# refers to a
Network-triggered alert.

14

Reminder Message Settings

To set up the time periods and locations for Reminder Messages
to be played, or to name and/or record Reminder Messages, press
the Menu button on the base station MESSAGE STATUS display
and then, on the MAIN MENU press the Message Center button.

Press the Reminder messages button on the MESSAGE
CENTER MENU.

To select a message on the REMINDER MESSAGES display, press
the ▲(up) or ▼(down) button to scroll up or down to highlight the
desired message. To edit the highlighted message, press the Edit
button.

Rename Message

To change the name of the selected message, press the Rename
button on the EDIT REMINDER MESSAGE display.

On the Rename display, use the Erase button to clear characters
in the current name to change them. Use the ◄, ►, ▲ and ▼
buttons to move the highlight to a character you would like to use
in the name. Use the Sel (select) button to enter the highlighted
character in the name. When you are finished, press the Back
button to save the new name.

15

NOTE:

Reviewed messages
are played to a
specific headset.

To review the existing selected
message, or to record a new
message, press the

Review/Record button on the
EDIT REMINDER MESSAGE

display.

To turn the selected message on
or off, press the Message button
on the EDIT REMINDER
MESSAGE display to highlight
either ✔(on) or −(off). Press the
Back button to save this setting.

Turn Message On/Off

Review or Record Message

To listen to the existing message, press the Review button on the
REVIEW/RECORD MESSAGE display. Follow instructions under
READY TO REVIEW on the display. Press and hold the headset
B button. The message will be played only to the headset where

the B button is pressed.

To record a new message, press the Record button on the
REVIEW/RECORD MESSAGE display.

Follow the instructions under READY TO RECORD on the
display. You will have up to 16 seconds to record a message
while you are pressing the headset B button. The Progress
indicator will show you how long you have been recording.
When you finish recording, release the B button and press the

Review button on the display, and follow the instructions under
READY TO REVIEW to confirm a successful recording.

16

NOTE:

Reminder messages are
triggered to play at the
beginning of their selected
schedule time period(s).

NOTE:

To edit the Start and Stop
times for the time periods
listed on the SELECT
SCHEDULE TIMES
display, go to the

MESSAGE CENTER
MENU and select
Edit schedule times.

NOTE:

The message will play to
completion. If a message
is interrupted by an A or
B button being pressed
on any headset/belt-pac,
it will retry until it is able
to play to completion.

Message Schedule

To choose the schedule for the selected message, press the
Schedule button on the EDIT REMINDER MESSAGE display.

On the SCHEDULE REMINDER MESSAGE display, press the
button for the day you want the selected message to be played.

On the SELECT SCHEDULE TIMES display, select the time
period(s) when you want the selected message to play by pressing
the ▲(up) and ▼(down) buttons to scroll through the 12 available
time periods. When the desired time period is highlighted, press
the Edit button.

On the EDIT display, press the Scheduled button to turn the
message ✔(on) or −(off) for the selected time period. If you want
the message to be on or off during this time period every day,

press the Apply to all days? button to select Yes. If No is
selected, only the selected day will be affected by this change.

Press the Back button to save this setting.

17

NOTE:

By default, Reminder
messages play to all
headsets.

Message Playback Settings

 Routing − To choose where the selected Reminder message will be

heard, press the Settings button on the EDIT REMINDER

MESSAGE display, and then press the Headsets button on the
EDIT REMINDER SETTINGS display.

On the SELECT REMINDER HEADSETS display, use the ▲(up)
and ▼(down) buttons to select a headset number for which you
would like to turn the selected Reminder message on or off, and
then press the Edit button.

To turn the message on or off in the selected headset, press the
Select headset button on the EDIT display to highlight ✔(on) or

−(off). To turn the message on or off in all headsets, press the
Apply to all headsets? button to highlight Yes or No.

To save this setting, press the Back button.

 Repeats − To have the Reminder message play repeatedly at

selected intervals, press the Repeat button on the EDIT
REMINDER SETTINGS display. On the REPEAT INTERVAL
display, use the ◄ or ► button to move the highlight left or right
in the Time field for hours, minutes or seconds (HH:MM:SS), and
use the + and − buttons to change the number in the highlighted
box. Setting the repeat interval to all 0’s disables repeats.
To save this setting, press the Back button.

18

Alert Message Settings

To set up the time periods and locations for Alert Messages to be
played, or to name and/or record Alert Messages, press the Menu
button on the base station MESSAGE STATUS display and then,
on the MAIN MENU press the Message Center button.

Press the Alert messages button on the MESSAGE CENTER MENU.

To select a message on the ALERT MESSAGES display, press the
▲(up) and ▼(down) button to scroll up or down to highlight the
desired message. To edit a message, select the message and press
the Edit button.

Rename Message

To change the name of the selected message, press the Rename
button on the EDIT ALERT MESSAGE display.

On the Rename display, use the Erase button to clear characters
in the current name to change them. Use the ◄, ►, ▲ and ▼
buttons to move the highlight to a character you would like to use
in the name. Use the Sel (select) button to enter the highlighted
character in the name. When you are finished, press the Back
button to save the new name.

19

NOTE:

Reviewed messages
are played to a
specific headset.

To review the existing selected
message, or to record a new
message, press the

Review/Record button on the
EDIT ALERT MESSAGE

display.

To turn the selected message on
or off, press the Message button
on the EDIT ALERT MESSAGE
display to highlight either ✔(on)
or −(off). Press the Back button
to save this setting.

Turn Message On/Off

Review or Record Message

To listen to the existing message, press the Review button on the
REVIEW/RECORD MESSAGE display. Follow instructions under
READY TO REVIEW on the display. Press and hold the headset B

button. The message will be played only to the headset pressing
the B button.

To record a new message, press the Record button on the
REVIEW/RECORD MESSAGE display.

Follow the instructions under READY TO RECORD on the
display. You will have up to 10 seconds to record a message while
you are pressing and holding the headset B button. The Progress
indicator will show you how much time you have left. When you
finish recording, release the headset B button and press the

Review button on the display, and follow the instructions under
READY TO REVIEW to confirm a successful recording.

20

NOTE:

To edit the Start and Stop
times for the time periods
listed on the SELECT
SCHEDULE TIMES
display, go to the

MESSAGE CENTER
MENU and select
Edit schedule times.

NOTE:

The message will play to
completion. If a message
is interrupted by an A or B
button being pressed on
any headset/belt-pac, it
will retry until it is able to
play to completion.

Message Schedule

To choose the schedule for the selected message, press the
Schedule button on the EDIT ALERT MESSAGE display.

On the SCHEDULE ALERT MESSAGE display, press the button
for the day you want the selected message to be played.

On the SELECT SCHEDULE TIMES display, select the time period
when you want the selected message to play by pressing the ▲(up)
and ▼(down) buttons to scroll through the 12 available time periods.
When the desired time period is highlighted, press the Edit button.

On the EDIT display, press the Scheduled button to turn the
message ✔(on) or −(off) for the selected time period. If you want
the message on or off during this time period every day, press the
Apply to all days? button to select Yes. If No is selected, only
the selected day will be affected by this change.

To save these settings, press the Back button.

21

Message Playback Settings

 Routing − To choose where the selected Alert message will be

heard, press the Settings button on the EDIT ALERT MESSAGE
display, and then press the Headsets button on the EDIT ALERT
SETTINGS display.

On the SELECT ALERT HEADSETS display, use the ▲(up) and
▼(down) buttons to select a headset number for which you would
like to turn the selected Alert message on or off, and then press the
Edit button.

To turn the message on or off in the selected headset, press the
Select headset button on the EDIT display to highlight ✔(on) or

−(off). To turn the message on or off in all headsets, press the
Apply to all headsets? button to highlight Yes or No, and then
press the Back button.

22

NOTE:

The repeat interval does not
apply to emails, since they
are not repeated for a given
message.

 Delay − To set a delay after the Alert message is triggered until it

begins playing, press the Delay button. On the DELAY BEFORE
PLAY display, use the ◄ or ► button to move the highlight left or
right in the Delay field for minutes and seconds (MM:LL), and use
the + and − buttons to change the number in the highlighted box.
To save these settings, press the Back button.

 Repeats − To have the Alert message play repeatedly at selected

intervals, press the Repeat button on the EDIT ALERT SETTINGS
display. On the REPEAT INTERVAL display, use the ◄ or ►
button to move the highlight left or right in the Time field for
hours, minutes or seconds (HH:MM:SS), and use the + and −
buttons to change the number in the highlighted box.
Setting the repeat interval to all 0’s disables repeats.
To save these settings, press the Back button.

23

NOTE:

You may be able to select
up to 7 email destinations,
depending on your server.

NOTE:

Email destination addresses
must have been entered
correctly, otherwise no
emails will be sent for a
given alert trigger. Also,
emails must have been
turned on, and the correct
SMTP Server and SMTP Port
must have been entered.
Refer to Email/Texting on
page 36.

Alert Message Email

To compose an email message to be sent to designated recipients
when the selected Alert is triggered, select Message Text on the
EDIT ALERT MESSAGE display.

To edit the email text, on the Message Text display, use the
Erase button to clear characters if there is a current email you
want to change. Use the ◄, ►, ▲ and ▼ buttons to move the
highlight to a character you would like to use in the new email
text. Use the Sel (select) button to enter the highlighted character
in the message. To save the email text, press the Back button.

To have the selected Alert message sent to desired email addresses,
press the Emails button on the EDIT ALERT SETTINGS display.

On the SELECT EMAIL DESTINATIONS display, use the ▲(up)
and ▼(down) buttons to select an email address for which you
would like to turn the selected Alert message on or off, and then
press the Edit button.

To select/deselect the email destination that will receive the email
message, press the Select email destination button on the EDIT
display to highlight ✔(on) or −(off).

To select/deselect all email destinations, press the Apply to all
email destinations? button to highlight Yes or No, and then
press the Back button.

24

To edit the selected email address, press the Edit destination
address button on the EDIT display. On the EDIT
DESTINATION ADDRESS display, use the Erase button to clear

characters in the current email address to change them. Use the
◄, ►, ▲ and ▼ buttons to move the highlight to a character you
would like to use in the address. Use the Sel (select) button to
enter the highlighted character in the address.

When you are finished, press the Back button to save the new
email address.

25

NOTE:

Times are in
24 hour format.
example:
0500 = 5 A.M.
1700 = 5 P.M.
0000 = Midnight

NOTE:

You can schedule
a full 24-hour
period by setting
Start and Stop
times the same.

Schedule Times

To set up all the time periods during each day, in which Message
Center messages can be scheduled, press the Menu button on the
base station MESSAGE STATUS display and then, on the MAIN
MENU press the Message Center button.

Press the Edit schedule times button on the MESSAGE
CENTER MENU.

There are 12 possible time periods. To select a time period to be
edited, use the ▲(up) and ▼(down) buttons to scroll through the
12 available time periods on the EDIT SCHEDULE TIMES
display. When the desired time period is highlighted, press the
Edit button.

On the drop-down EDIT SCHEDULE TIMES display, to edit the
Start or Stop time, use the ◄ and ► buttons to move the highlight
in the Start or Stop field, and use the + and − buttons to change
the highlighted numbers. To move from one field to the other,
repeat pressing the ◄ or ► button until the highlight moves from
one field to the other.

To save these settings, press the Back button.

26

NOTE:

Store settings are normally
made or changed only by
authorized personnel such
as store managers.
Making changes to store
settings may require a
password.

If a password is needed, see

APPENDIX, Access Control.

NOTE:

To set a password for
the first time, press the
Set Password button on
the STORE SETTINGS
display and use the ◄,

►, + and − buttons to
Enter new password
on the SET USER
PASSWORD display.

When you are finished,
press the Back button to
save the password.
In the future, the
password will be
required to access

Message Center,
Network, Volume
Settings and Store
Settings.

Store Settings

To access Store Settings, press the Menu button on the base
station MESSAGE STATUS display and then press the More
button on the MAIN MENU.

On the ADVANCED MENU, press the Store settings button.

User Password

If you need a password, the ENTER USER PASSWORD display will
appear. If you do not need a password, the STORE SETTINGS
display shown below will appear immediately.

If you have a password, use the ◄ and ► buttons to move the
highlighted box left and right in the Enter Password field, and use
the + button to put alphabetic characters in the box, or the −
button to put numeric characters in the box. Each time you have
entered a character of your password, press the ► button to move
the highlighted box to the next position and enter the next
character. If you want to start over with a new password, press the

Clear all button. After entering your entire password, press the
Continue button to view the STORE SETTINGS display.

To view additional ADVANCED STORE SETTINGS, press the More
button.

27

HINT!

When setting the time,
set it a little in advance
of the known correct time
and then, one second
before the correct time
matches the setting, press
the Back button to restart
the clock.

NOTE:

All times are in 24-hour format.

NOTE:

If your store is open 24
hours, set the Open time
the same as the Close time.

Set Date or Time

To make changes to the date or time settings, press the Set date
or Set time button on the STORE SETTINGS display.

On the SET DATE or SET TIME display, use the ◄ and ► buttons
to move the highlight in the Date or Time field, and use the + and −
buttons to change the highlighted numbers.

To save these setting, press the Back button.

Set Store Hours

To make changes to the store hours for any day, press the Set
store hours button on the STORE SETTINGS display.

Press the button next to the day you would like to change. Use the ◄
and ► buttons to move the highlight in the Open or Close field, and
use the + and − buttons to change the highlighted numbers. To move
from one field to the other, repeat pressing the ◄ or ► button until the
highlight moves from one field to the other. If you want these store
hours to apply to every day, press the Copy button and then press the
Apply to all days? button to highlight Yes. If No is highlighted, these
store hours will apply only to the selected day.

To save these settings, press the Back button.

28

NOTE:

The EDIT SCHEDULE
TIMES display can also

be accessed through the
MESSAGE CENTER.

NOTE:

If your store is open, and
you want a schedule to
run for 24 hours, set the
Stop time the same as
the Start time.

NOTE:

Changing these time periods
will affect all Message Center
message schedules.

Edit Schedule Times

Up to 12 Schedule Times can be set to establish periods in which
messages can be scheduled from the Message Center. Schedule
Times can be edited as needed. To make changes to the Schedule
Times, press the Edit schedule times button on the STORE
SETTINGS display.

On the EDIT SCHEDULE TIMES display, press the ▲(up) and
▼(down) buttons to move up and down the list of time periods.
You can continue pressing the ▼(down) button past 7 until you
reach 12.

When the time period you would like to change is highlighted,
press the Edit button.

Use the ◄ and ► buttons to move the highlight in the Start or
Stop field, and then use the + and − buttons to change the
highlighted numbers. To move from one field to the other, repeat
pressing the ◄ or ► button until the highlight moves beyond the
end of one field and into the other.

To save these settings, press the Back button.

29

NOTE:

See APPENDIX, Access

Control for a description of

how passwords are used to
control access to ion|IQ®NDT
menus.

Set User Password

The User password is used to protect the Message Center, Network,
Volume Settings and Store Settings menus. This password is not
the same as the Installer Password that is used to protect the
Installer Settings.

For security purposes, you may need to change the password
periodically or when someone’s employment terminates. To do
this, press the Set password button on the STORE SETTINGS
display. The current password will be shown in the Enter new
password field on the SET USER PASSWORD display.

Use the ◄ and ► buttons to move the highlighted box in the
Enter New field. Use the + button to put alphabetic characters in
the highlighted box, or the − button to put numeric characters in
the highlighted box. Continuing down from A will take you to
numeric characters. Continuing up from 9 will take you to
alphabetic characters. Press the ► button to move the
highlighted box to the next position and enter the next character.
If you want to start over with a new password, press the Clear all
button. After entering the entire new password, press the Back
button twice to save the new password and return to the
ADVANCED MENU.

Restore Installer Settings

To delete all of your custom settings and return to the original
settings made by the ion|IQ®NDT installer, press the Restore
installer settings button on the ADVANCED STORE SETTINGS
display, and then press the Restore button on the RESTORE
INSTALLER SETTINGS display. The base will automatically
reset and restore the installer settings.

30

NOTE:

The LCD contrast is set
at the factory, and will
normally not need to be
adjusted.

Phone Headset

If there is an HME Telephone Interface connected to your base
station, you can assign one headset/belt-pac to receive incoming
telephone calls. To do this, press the Phone headset button on
the ADVANCED STORE SETTINGS display. On the SELECT
PHONE HEADSET display, use the ◄ and ► buttons to move the
highlight in the Select phone headset field, and then use the +
and − buttons to enter number of the headset/belt-pac.

To save these settings, press the Back button.

LCD Contrast

To adjust the light/dark contrast of the base station display, press
the More button on the STORE SETTINGS display. On the
ADVANCED STORE SETTINGS display, press the LCD Contrast
button and then press the + (lighter) and − (darker) buttons to adjust
the contrast. When you are finished, press the Back button as
needed to save the setting and return to the desired display.

31

NOTE:

Some Network Settings
changes will cause the
base to automatically reset.

NOTE:

Network settings are
normally made or changed
only by authorized personnel
such as store managers.
Making changes to Network
settings may require a
password.

If a password is needed, see

APPENDIX, Access Control.

Network Settings

If your base station is connected to a computer network, the
network settings were set up by the ion|IQ®NDT installer. If you
need to contact HME Technical Support regarding any problem
with your network connection, you may be asked to make
changes to the network settings. To do this, select the Menu
button on the MESSAGE STATUS display and then select More
on the MAIN MENU.

Press the Network button on the ADVANCED MENU display, to
open the NETWORK SETTINGS display.

Basic Network Settings

On the NETWORK SETTINGS display, you must press the button
for each item you are requested to change. Each button pushed
will cause a display to open, where you may be requested to enter
the necessary address for network communication. If you push the
More button, the ADVANCED NETWORK SETTINGS display will
appear with additional settings.

32

To edit this setting, press the
DHCP button to highlight ✔(on)
or −(off). If −(off) is highlighted,
the base will use static network
settings that you enter via the

NETWORK SETTINGS and
ADVANCED NETWORK
SETTINGS displays.

To edit this setting, press the
IP Address button and then,
on the EDIT STATIC IP
ADDRESS display, use the
◄ and ► buttons to move the
highlight to each number you
would like to change, and
press the + or − button to
enter the desired number.

To edit this setting, press the
Subnet button and then, on
the EDIT STATIC SUBNET
display, use the ◄ and ►
buttons to move the highlight
to each number you would
like to change, and press the
+ or − button to enter the
desired number.

To edit the Gateway address,
press the Gateway address
button and then, on the EDIT
STATIC GATEWAY ADDRESS
display, use the ◄ and ►
buttons to move the highlight
to each number you would like
to change, and press the + or −
button to enter the desired
number.

 DHCP – allows the base to automatically acquire its network

settings from a DHCP server installed on the local network.

 IP Address – the internet protocol address of the base, used to

identify the base on the local network.

 Subnet – is a setting used by the base to identify if outgoing

network packets are intended for the local network or intended to
be routed to an external network via the gateway.

 Gateway address – is a router address on the local network used

to move network packets from an external network into the local
network and vice-versa.

33

To edit the DNS address, press
the DNS1 or DNS2 button and
then, on the EDIT DNS
ADDRESS display, use the
◄ and ► buttons to move the
highlight to each number you
would like to change, and press
the + or − button to enter the
desired number.

To enable/disable Static DNS,
press the DHCP button, and then
press the Static DNS button to

highlight ✔(on) or −(off).

 DNS1 & DNS2 – are addresses of domain name servers that

resolve host/domain names into IP addresses. The DNS servers
are used when sending email to a mail server identified by its name.

 Static DNS – Typically, DNS addresses are automatically

provided by the DHCP server, if the DHCP is enabled and Static
DNS is disabled −(off). If Static DNS is enabled, ✔(on), it
overrides the DNS1 and DNS2 addresses supplied by the DHCP

server, in favor of the static addresses edited on these menus.

Advanced Network Settings

For additional advanced network settings, press the More button
on the NETWORK SETTINGS display.

Press the respective button on the ADVANCED NETWORK
SETTINGS display for each setting you would like to view or
change.

34

To edit the TFTP port
number, on the EDIT TFTP
PORT display, use the ◄
and ► button to move the
highlighted box, and then
use the + and − buttons to
change the number in the
highlighted box.

 Host name / Domain name – These names combine to uniquely

identify the base by name, on the network. This name can be
used to access the base over the network instead of using the IP
address. This feature only works if DHCP is enabled on the
NETWORK SETTINGS display, and a DNS server is installed on
the local network, and it is configured to receive updates from the
DHCP server.

To enter or change host or domain name, press the Edit host

name or the Edit domain name button on the ADVANCED
NETWORK SETTINGS display. On the respective Edit… display,

use the Erase button to clear any characters in a current name
that you want to change. Use the ◄, ►, ▲ and ▼ buttons to move
the highlight to a character you would like to enter in the name,
and then press the Sel (select) button to enter it. When you are
finished, press the Back button to save the name.

 Emails – The base is capable of sending emails to store managers

when alert conditions are triggered in the store.
For email settings, refer to Email/Texting.

 TFTP port – This port is used for transferring files to the base (for

updating settings and audio files) and from the base (for reading
settings files only). The port value is 69, but can be changed if
necessary, or set at 0 to disable the port.

35

To edit the web port
number, on the EDIT WEB
PORT display, use the ◄
and ► button to move the
highlighted box, and then
use the + and − buttons to
change the number in the
highlighted box.

To edit the data port
number, on the EDIT DATA
PORT display, use the ◄
and ► button to move the
highlighted box, and then
use the + and − buttons to
change the number in the
highlighted box.

NOTE:

Bootloader information
is used by
HME Technical Support.

 Web port – This port is used for web access of the bases’ web

pages, to view control settings, etc. The port value is 80, but can
be changed if necessary, or set at 0 to disable the port.

 Data port – This port is used for sending HME-supported

commands to the base over a TCP/IC socket. The port value is
3255, but can be changed if necessary, or set at 0 to disable the
port.

 Telnet port – This port is reserved for use by HME Technical

Support.

 Press the More button on the ADVANCED NETWORK SETTINGS

display to access the BOOTLOADER NETWORK INFO display.

36

Email/Texting

The base is capable of sending emails to store managers when
alert conditions are triggered in the store. For this feature to be
used, email settings must be entered, based on network
information provided by your IT support.

To edit email settings, press the Emails button on the
ADVANCED NETWORK SETTINGS display.

 To turn emails on or off, on the EMAIL SETTINGS display, press

the Emails button to highlight ✔(on) or −(off).

 SMTP Server – This is the SMTP (mail) server which will convey

your emails to the proper email addresses. You can either enter
the IP address of the SMTP server or its domain name.

To enter or edit an SMTP server name, press the SMTP Server
button on the EMAIL SETTINGS display. Use the Erase button to
clear a current name. Use the ◄, ►, ▲ and ▼ buttons to highlight
a character you would like to enter in the name, and then press
the Sel (select) button to enter it in the highlighted box above.

When you are finished, press the Back button to save the name.

37

 SMTP User/Password – To make email more secure, some SMTP

servers will require the use of a user name or password.

To enter or edit an SMTP user name or password, press the SMTP
User or Password button on the EMAIL SETTINGS display. Use
the Erase button to clear a current name. Use the ◄, ►, ▲ and
▼ buttons to highlight a character you would like to enter in the
name, and then press the Sel (select) button to enter it in the
highlighted box above. When you are finished, press the Back
button to save the name.

 SMTP Port – The SMTP port is usually set to 25. However, some

mail servers use a different port. If it is necessary to change the
SMTP port number, press the SMTP Port button on the EMAIL
SETTINGS display.

To edit the SMTP port number, on the EDIT SMTP PORT display,
use the ◄ and ► button to move the highlighted box, and then
use the + and − buttons to change the number in the highlighted
box.

38

NOTE:

It is very important that
email addresses be
entered correctly.
If any email address is
entered incorrectly, the
Message Center Alert
emails will not work
properly.

 Email Addresses –

The Source Address is pre-set to
[e-mail].

This will be the address shown in the “From:” line on alert emails

sent to selected destinations. Destination email addresses are
those to which alert emails will be sent if Emails are set to ✔(on),
on the EMAIL SETTINGS display.
To change the Source Address or Destination addresses, press
the Email Addresses button on the EMAIL SETTINGS display.

To enter or edit an email address, press the Source Address or any
Destination address button on the EMAIL ADDRESSES display.

Use the Erase button to clear a current address. Use the ◄, ►,
▲ and ▼ buttons to highlight a character you would like to enter
in the address, and then press the Sel (select) button to enter it in
the highlighted box above.

When you are finished, press the Back button to save the address.

39

NOTE:

To find the IP Address, go
through the following
display path on your base
station:

MESSAGE STATUS>
More>More>More.

Edit
buttons

Secondary menu

Main menu

Save

button

Edit

bar

PC Navigation

If your ion|IQ®NDT was set up to operate with a PC network, all of
the same settings that can be edited on the base station can also be
edited on your PC. The following examples show you how to navigate
through system settings as they appear on your PC screen.

The ion|IQ®NDT provides the ability to view and edit base station
configuration settings.

To open the ion|IQ®NDT on your PC, enter its IP Address in the
address bar on your internet browser as shown below, and then
press the Enter key on your keyboard.

Select any category from the Main Menu that you would like to
view or edit. Some topics will cause a Secondary Menu bar to
appear, from which you can select a sub-topic.

If you click your cursor on an Edit button, an edit bar will appear
with setup choices. If you make any setup changes, you must
click on the Save button to save your changes. If you do not
want to save your changes, or do not make any changes, you can
click on any other menu topic, or click on the back arrow at the
top-left corner of the browser screen.

40

The ion|IQ®NDT interface provides the following web pages:

 Status – provides Message, Version, Network and Copyright

information.

 Register headset – allows you to register one or multiple

headsets, or to clear headset registrations.

 Message Center – allows you to set up messages to be played to

audio destinations as well as in the case of Alert messages, set up
text messages to be sent to email and text recipients.

 Store settings – allows you to set up store parameters such as

date, time, store hours, schedule times, passwords, Phone
headset and LCD contrast, as well as Restore installer settings.

 Installer settings – allows you to set up basic operational

settings such as Language selection, Phone, Radio options and
Split-B, as well as Save installer settings and Restore factory
settings.

 Reports – allows you to view Message Center settings and headset

statistics reports.

 Diagnostics – provides information that may be used by HME

Technical Support to diagnose problems.

 Service – displays all version information and contact information,

in case you need assistance from HME Technical Support.

41

CAUTION:

Always unplug
the battery
charger before
cleaning it.

EQUIPMENT CARE AND CLEANING

Handling the Equipment Properly

 When adjusting the position of the headset microphone, hold the

boom at its base, not at the microphone end.

 Carry the headset by the headband, not by the earpiece, and

never by the microphone boom.

 Use both hands to put the headset on or take it off.

Cleaning the Equipment

Belt-Pacs and Headsets

 Remove the battery.
 Clean the battery and headset or belt-pac with a damp sponge

sprayed with household cleaner. Squeeze excess liquid out of the
sponge before using it.

 Clean the metal battery contacts on the battery and headset or

belt-pac as follows. Wet the tip of a swab with alcohol and
squeeze the excess alcohol from it. Wipe each contact with the
swab and be certain all the contacts are dry before reinstalling
the batteries.

 Foam muffs on headset earpieces can easily be replaced for

sanitary purposes. To order extra foam muffs, call your local
HME sales representative.

Battery Charger

Avoid splashing water or grease on the battery charger.
Clean the battery charger monthly as follows.

 Remove all batteries from the battery charger.
 Clean the battery charger case with a damp sponge. Wet the

sponge and wring it out so it is damp, not dripping wet. Spray
household cleaner on the sponge (NOT DIRECTLY ON THE
EQUIPMENT). Clean the battery charger with the sponge and dry
it thoroughly.
Wet the tip of a cotton swab with rubbing alcohol and squeeze the
excess alcohol from the swab. Wipe the metal contacts inside
each battery port with the damp swab. Allow the contacts to dry
before placing batteries in the ports.

42

PROBLEM

PROBABLE CAUSE

SOLUTION

“Battery failed” is heard

in headset when PWR
button is pressed.

Battery may be defective.

Replace battery. Call HME.*

Battery contacts may be dirty.

Clean battery contacts with alcohol.

“Headset (or belt-pac)

failed” is heard in

headset when PWR
button is pressed.

Headset/Belt-pac may be defective.

Use another headset/belt-pac. Call HME.*

Headset/Belt-pac battery contacts may
be dirty.

Clean headset/belt-pac battery contacts with alcohol.

No sound is heard in
headset when you press
button A and speak into
microphone.

Power may be off at base station.
Be sure HME logo and other lights on base station are lit.

Check circuit breaker for building.

Power supply in base station may not be
working.

Be certain power adapter is plugged into AC electrical outlet,
and is connected to J3 on base station audio circuit board.

Headset/Belt-pac power may not be on.

Press PWR button on headset/belt-pac. Be certain power
light goes on and switches from red to green.

Volume may not be set correctly.

Adjust volume with Volume-up and down buttons.

Battery may be low or defective.

Check Power light. If not lit, replace battery.

Headset/Belt-pac may be defective.

Use another headset/belt-pac. Call HME.*

Headset/Belt-pac may not be registered.

Register headset/belt-pac.

Channel A or B is not
working.

Headset/Belt-pac power may not be on.

Press PWR button on headset/belt-pac. Be certain power
light goes on and switches from red to green.

Battery may be low or defective.

Check Power light. If not lit, replace battery.

A1/A2 or B1/B2 light on base station
does not light when headset/belt-pac
button A or B is pressed.

Use another headset/belt-pac. Call HME.*

Headset/Belt-pac may not be registered.

Register headset/belt-pac.

Only intermittent voice
can be heard in
headsets.

Transmitter antenna connectors on base
station transceiver circuit board may be
loose or damaged.

Be certain antennas are screwed securely onto base station.
Check transmitter antenna cable connection at ANT1 and
ANT2 on left side of transceiver circuit board. Call HME.*

Circuit board may be defective.

Call HME.*

VAA level is too sensitive.

Reduce VAA level.

Personnel hear
customers in ceiling
speaker or headsets, but
cannot hear each other.

Circuit board may be defective.

Check to see if A1/A2 and B1/B2 lights on base station are
lit when buttons are pressed. Call HME.*

Headset/Belt-pac may be defective.

Use another headset/belt-pac. Call HME.*

Headset has intermittent
sound.

Battery may be low.

Replace battery.

Headset/Belt-pac may be defective.

Use another headset/belt-pac. Call HME.*

Battery charger is not
working.

Charger may not be plugged in.

Be certain charger is plugged in.
If it still is not working, call HME.*

“Registration failed”

message heard in
headset. Lights stay
red.

Base station power not on.

Be sure HME logo and other lights on base station are lit. If
no light is lit, be sure power adapter is plugged into electrical
outlet, and is connected to J3 on base station audio circuit
board.

Registration button not pushed.

Repeat registration procedure. Call HME.*

IN CASE OF PROBLEMS

Troubleshooting

43

*

Service Call

For information to contact HME Technical Support, press the Menu button on the base
station MESSAGE STATUS display and then press the Service button on the MAIN
MENU, or press the Help button below the display screen.

44

Figure 8. Base station internal connectors and controls

1

5

6
8

3 4

Base Station Internal Connectors and Controls

 ANT1 antenna connector
 ANT2 antenna connector
 Ethernet connector, J12
 Power connector, J3
 Alert/Door 5 connector, J9
 Reset switch
 Telephone connector, J15
 Alerts/Doors 1-4 connector, J5

45

Diagnostics

If you make a service call to HME Technical Support, you may be
asked to have diagnostics performed automatically by the base
station. If so, press the Menu button on the base station
MESSAGE STATUS display and then press the More button on
the MAIN MENU.

On the ADVANCED MENU, press the Diagnostics button, and
then select the test requested by the Technical Support
representative. If requested, press the More button for additional
advanced diagnostics.

46

On the ENTER INSTALLER PASSWORD display,
enter the first character of the 4-digit password in the
highlighted box in the Enter Password field by pressing
the + button to enter alphabetic characters, or the −
button to enter numbers. Press the ► button to move the
highlighted box to the next position to the right. Repeat
this procedure until all 4 digits of the password are
entered, and then press the Continue button to access
the INSTALLER SETUP display.

1 23 4 5 6 7

To Set Base Station for Spanish or French
Language Operation

If the base station is returned to its factory default settings, it will be set for English
language operation. To change the language to Spanish or French, make the following
selections on the base station display.

Press the buttons indicated by arrows in the order of the numbered displays.

Press the More button on the INSTALLER SETUP display, and then press the

Language button on the ADVANCED INSTALLER SETUP display. On the SELECT
LANGUAGE display, press the Select language button to highlight the desired language.

After selecting the language, press the Back button to save the setting. The base
station will automatically be reset to its previous operating mode.

47

EQUIPMENT SPECIFICATIONS

Base Station

Voltage input 24VDC ±2.5V
AC current input 2.5A maximum
Audio distortion 5% maximum level
Outside speaker output 3 watts RMS into 8 ohms
Ceiling speaker power 3 watts RMS into 8 ohms
TX/RX frequency 2400MHz – 2483.5MHz
Dimensions 9.75”H x 13”W x 3.5”D
(248 mm x 330 mm x 89 mm)
Weight 3.25 lbs (1.47 kg) maximum

ion BP6100

Battery type 3.6V Lithium ion
Battery life 18 - 20 hours (typical)
RF frequency 2400MHz – 2483.5MHz
Weight 4.94 oz (140 gm) with battery and pouch

ion AIO Headset

Battery type 3.6V Lithium ion
Battery life 18 - 20 hours (typical)
RF frequency 2400MHz – 2483.5MHz
Weight 3.53 oz (100 gm) with battery

AC50 Battery Charger

Voltage input 16.5VAC
Charging time 2.5 hrs maximum
Dimensions 5.56” x 4.25” x 1.69”
(141 mm x 108 mm x 43 mm)
Weight 12.03 oz (341 gm) with bracket

48

IMPORTANT NOTICES

FCC Regulation

This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to correct the
interference at his own expense.

Changes or modifications not expressly approved by HM Electronics, Inc. could void the users
authority to operate this equipment.

The antenna(s) used for the base transmitter must be installed to provide a separation distance of
at least 20 cm from all persons and must not be co-located or operating in conjunction with any
other antenna or transmitter.

This device has been designed to operate with the antennas or antenna kits listed below, and having
a maximum gain of 2dBi. Antennas/Kits not included in this list or having a gain greater than
2dBi are strictly prohibited for use with this device. The required antenna impedance is 50 ohms.

1. Antenna: NEARSON, S181TR-2450R, 2dBi

2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi

3. Antenna Kit: HME, EC10 (P/N G27706-1)

Industry Canada (IC)

The term “IC:” before the certification/registration number only signifies that the Industry
Canada technical specifications were met. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.

Hereby, HM Electronics, Inc. declares that the ion|IQ®NDT is in compliance with the essential
requirements and other relevant provisions of R&TTE Directive 1999/5/EC.

This product operates in the 2400 to 2483.5 MHz frequency range. The use of this frequency
range is not yet harmonized between all countries. Some countries may restrict the use of a
portion of this band or impose other restriction relating to power level or use. You should
contact your Spectrum authority to determine possible restrictions.

49

Waste Electrical and Electronic Equipment (WEEE)

The European Union (EU) WEEE Directive (2002/96/EC) places an obligation on producers
(manufacturers, distributors and/or retailers) to take-back electronic products at the end of
their useful life. The WEEE Directive covers most HME products being sold into the EU as of
August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs of
recovery from municipal collection points, reuse, and recycling of specified percentages per the

WEEE requirements.

Instructions for Disposal of WEEE by Users in the European Union

The symbol shown below is on the product or on its packaging which indicates that this
product was put on the market after August 13, 2005 and must not be disposed of with other
waste. Instead, it is the user’s responsibility to dispose of the user’s waste equipment by
handing it over to a designated collection point for the recycling of WEEE. The separate
collection and recycling of waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local authority, your household waste disposal service or the
seller from whom you purchased the product.

China HS6100 Regulatory ID number — CMIIT ID: 2011DJ5369

Indonesia HS6100 Regulatory ID number — 21897/SDPPI/2011

3710

Korea

해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음
이 기기는 업무용(A급)으로 전자파적합기기로서 판매자 또는 사용자는 이 점을
주의하시기바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.

Taiwan 注意!

依據低功率電波輻射性電機管理辦法第十二條經型式認證合格之低功率射頻電機，非經許可，
公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功。

第十四條低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應
立即停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。
低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

UAE

50

Password required

Menus

None

Status screens
Detector menus (Speed team, Reset vehicle detectors)
Registration menus
Diagnostics menus
Service screen

User password
Installer password
HME password

Store settings menus
Network settings menus
Message Center menus
Volume adjustment menus

Installer password

Installer settings menus

APPENDIX

Access Control of ion|IQ®NDT Menus

The ion|IQ®NDT menus are designed to be easily accessible by store personnel,
but can be protected to prevent unauthorized changes, by use of two passwords,
the User password and the Installer password as follows:

 Installer settings are always protected by an Installer password that is

available only to the installer or other HME-authorized personnel.

 Store settings menus, Network settings menu, Message Center menus and

Volume adjustment menus can be protected if a User password is created in
the Store settings. These menus can be accessed using the User password,
Installer password, or by an HME password (provided by HME if the User
password is forgotten).

 When the password has been entered to access a menu, it will no longer be

required to access other protected menus, as long as there is menu activity.
After 5 minutes of no menu activity, the password will again be required to
enter the protected menus. This also applies to protected web pages.

If a password is required, you will see one of the following displays.

To enter the password, use the ◄ and ► buttons to move the highlighted box left
and right in the Enter Password field, and use the + button to put alphabetic
characters in the box, or the − button to put numeric characters in the box. Each
time you have entered a character of your password, press the ► button to move
the highlighted box to the next position and enter the next character. If you want
to start over with a new password, press the Clear all button. After entering your
entire password, press the Continue button.

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

INSTRUCTIONS

Planning to set-up your HME ion|IQ®NDT Message Center is easy to do when you follow these three simple steps.

STEP ONE: Choose your EMPLOYEE REMINDERS and ALERTS

TIP: Schedule only a few messages at a time and change them often to improve your employees’ awareness.

Choose from several common messages provided in your HME ion|IQ®NDT, or record your own unique
messages.

(See Page 13 in your ion|IQ®NDT Operating Instructions manual for a list of pre-programmed messages.)

 2 or 3 REMINDERS that play to your employees to remind them of important tasks such as hand washing
 1 or 2 ALERTS that notify the employees when something needs immediate attention such as when the

back door is left open

STEP TWO: Determine WHEN and WHERE the messages play

 REMINDERS and ALERTS are played through any or all headsets. Playing REMINDER and ALERT

messages to ALL headsets is the default setting and is most commonly used

 A REPEAT interval can be set if you want a REMINDER to be played throughout the day. For example, set

the repeat interval for 60 minutes, the task reminder of hand washing will play every 60 minutes.

 A DELAY can be set for an ALERT when you want to be notified if something has occurred for a specific

period of time. For example, set the delay to ALERT you when the back door has been left open for five
minutes.

STEP THREE: Create your message schedule for the messages listed in STEP TWO

 REMINDERS and ALERTS are commonly scheduled to play ALL DAY and typically use the delay or repeat

feature

 The message SCHEDULE can be customized by day, although it is most commonly the same for every day

of the week

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

1

HAND WASHING

06:00

01:00

1 Hr

ALL

YES

2

CHANGE SANITIZER

06:00

01:00

4 Hr

ALL

YES

3

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

1

BACK DOOR DAY

06:00

01:00

5 min

5 min

ALL

YES

2

BACK DOOR NIGHT

20:00

01:00

5 min

1 min

ALL

YES

3

START TIME

STOP TIME

NOTES

1

06:00

01:00 am

Reminder #1 and #2

2

06:00

20:00 am

Alert #1

3

20:00

01:00 am

Alert #2

4

5

6

EXAMPLE PLANNER

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NOTE: You can set up to 12 different time schedules.

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

CEILING SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

CEILING SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

GRILL SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

GRILL SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE

NAME

START TIME

STOP TIME

REPEAT

HEADSETS

GRILL SPKR

1

2

3

4

5

6

7

8

9

10

NAME

START TIME

STOP TIME

REPEAT

DELAY

HEADSETS

GRILL SPKR

1

2

3

4

START TIME

STOP TIME

NOTES

1

2

3

4

5

6

7

8

9

10

11

12

REMINDERS

ALERTS

HME ion|IQ®NDT Message Center Quick Start Guide

Right Message, Right People, Right Time!

SCHEDULE