HME COM6000BP Operating Instructions Manual

WIRELESS 6000

Wireless Drive-Thru Audio System

HM Electronics, Inc.
14110 Stowe Drive
Poway, CA 92064 USA

Phone: [phone]

Fax: [phone]

Operating Instructions

HME# 400G558 Rev A 3/23/05

Table of Contents

WIRELESS 6000 EQUIPMENT............................................................................................. 1

Wireless 6000 Base Station................................................................................................................. 2

External Features............................................................................................................................ 2

COM6000BP COMMUNICATOR®.................................................................................................... 4

Features and Controls .....................................................................................................................4

How to Wear the COMMUNICATOR®.......................................................................................... 4

How to Use the COMMUNICATOR® Controls............................................................................... 5

COMMUNICATOR® Registration.................................................................................................. 5

Battery Removal and Replacement.................................................................................................. 7

Battery Charger................................................................................................................................... 7

WIRELESS 6000 OPERATION.............................................................................................. 8

Changing Languages........................................................................................................................... 8

Obtaining Communicator Status.......................................................................................................... 8

Single-Lane Operation (one base station for one speaker post)............................................................9

Dual-Lane Operation (two base stations for two speaker posts)......................................................... 10

Internal Communication.................................................................................................................... 11

Speed-Team Operation...................................................................................................................... 11

Wired Backup System....................................................................................................................... 11

Message Repeater Operation (Refer to Figure 2 on page 2)................................................................. 12

EQUIPMENT CARE AND CLEANING ...............................................................................13

Handling the Equipment Properly ..................................................................................................... 13

Cleaning the Equipment.................................................................................................................... 13

IN CASE OF PROBLEMS.....................................................................................................14

Base Station Internal Controls and Indicators.................................................................................... 17

EQUIPMENT SPECIFICATIONS........................................................................................18

FCC NOTICE..........................................................................................................................19

Figures and Diagrams

Figure 1. Wireless 6000 standard equipment......................................................................................... 1

Figure 2. Base station with front door open........................................................................................... 2

Figure 3. Belt-pac COMMUNICATOR®.............................................................................................. 4

Figure 4. Wearing the headset...............................................................................................................4

Figure 5. Registration buttons and indicators........................................................................................ 6

Figure 6. Communicator battery-release latch....................................................................................... 7

Figure 7. Batteries in charger................................................................................................................ 7

Figure 8. S2 switch on Switcher Board............................................................................................... 11

Figure 9. Base station internal features ............................................................................................... 17

Illustrations in this publication are approximate representations of

the actual equipment, and may not be exactly as the equipment appears.

The HME logo and product names are registered trademarks of HM Electronics, Inc. All ri ght s reserved.

© 2005 HM Electronics, Inc.

The COM6000BP COMMUNICATOR® provides basic operating cues in Spanish and
French, as follows. Refer also to the Changing Languages instructions on page 8.

El comunicador COM6000BP proporciona información que indica el estado del
funcionamiento del mismo en español como es: Unidad #, Batería cargada,

Batería semi-cargada, Batería baja, Línea uno, Línea dos, Fuera de alcance,
Reemplazar bateria y Unidad desactivado.

Para cambiar el idioma de la información que se escucha en la diadema, de ingles
a español, sigua los siguientes pasos: Oprima y mantenga presionado el botón
“A1”, así como el botón para reducir el volumen “W” y el botón para encender el
comunicador “PWR” al mismo tiempo, hasta que el comunicador se encienda.

Español

Français

COM6000BP fournit les sélections de fonctionnement fondamentales suivantes
en français:

charge, Batterie basse-charge, Voie un, Voie deux, Èhors dÈentente, Remplace
batterie et Ceinture-sac inactive.

Pour changer les indications de l'anglais au français, appuyer et tenir le “A1” et
le volume en bas “W” en même temps, tout en appuyant sur le boutton
d’allumage “PWR”.

Ceinture-sac #, Fonction inactive, Batterie charge, Batterie demi-

HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of

its installation and / or operating publications from their original English versions.

WIRELESS 6000 EQUIPMENT

The Wireless 6000 is an audio system primarily for use at quick­service restaurants. The equipment shown below is standard
with the Wireless 6000 system. Optional equipment can be
ordered from your local dealer.

NOTE:

Equipment
quantities vary,
depending on
individual store
needs at time of
purchase.
Additional
equipment can be
ordered from the

OPTIONAL EQUIPMENT

Equipment Model Number
COMMUNICATOR

Battery for Communicator BAT41
Headset Earmuff No model number
Ceiling Speaker MM100
Ultras onic Vehicle Dete ctor DU3
Vehicle Detector Board VDB101
Vehicle Detector Loop (underground) VDL100
Message Repeater MR300
Low-Profile Speake r SP2500LP
Microphone DM3
Mode Switch (dual lane) MS1000
Switcher Circuit Board No model number
Remote Record Switch No model number
Remote Speed Team Switch SW2

®

COM6000BP

Figure 1. Wireless 6000 standard equipm ent

s

1

Wireless 6000 Base Station

All functions of the drive-thru audio system are channeled through
the base station. It is the electronic heart of the Wireless 6000.

External base station features are shown in Figure 2, and
described on page 3. Internal controls and connectors are shown
in Figure 9 on page 17.

External Features

2

A

C

B

Figure 2. Base station with front door open

Front –

 Four power supply lights are on when the base station has AC power.
 “A” TALK light is on during channel-A transmission.
 “B” TALK light is on during channel-B transmission.
 VEHICLE PRESENT light is on when a vehicle is present in the

drive-thru lane or when the system is in vehicle-detect override.

 RECORD light is ON RED when the base station is ready to record

red message for the message repeater, and BLINKING RED while a
red message is being recorded. It is ON GREEN when the base
station is ready to record green message for the message repeater,
and BLINKING GREEN while a green message is being recorded.

Bottom –

 PUSH FOR RECORD MODE button must be pushed IN AND

RELEASED ONCE to prepare the base station to record red
message for the message repeater, or pushed IN AND RELEASED
TWICE to record green message.

Behind Front Door –

 GREEN MESSAGE and RED MESSAGE switches must be switched

ON to use the message repeater, OFF when the message repeater is
not being used. Instructions are given inside the front door.

 SPEED TEAM switch must be switched ON for speed-team

operation, OFF for normal drive-thru operation.

 VEHICLE DETECTOR switch must be switched to OVERRIDE to

disable the vehicle detector. To reset the vehicle detector, switch
to OVERRIDE for 5 seconds, then switch back to NORMAL and
leave for normal vehicle detection operation. If the switch is left
in the OVERRIDE position, the outside microphone will remain on
continuously.

 DIP switches at the top are used to control message routing to the

outside speaker, grill speaker or COMMUNICATOR
settings are shown inside the front door.

 Nine level controls are used to set the following levels:

VAA LEVEL CONTROL adjusts the volume level at which you hear

your own voice in the headset while you are speaking into the
microphone. Turn clockwise to lower your voice level in the headset
earpiece. Turn counterclockwise to raise your voice level.

VEH. PRES TONE VOL. adjusts the vehicle-present tone volume in
the headset.

VEH. PRES. TONE VOL. GRILL adjusts the volume of the vehicle
present tone played through the grill speaker.

SPKR VOL. OUTSIDE adjusts the outside speaker volume.

MSG VOL. OUTSIDE adjusts the volume of the outgoing message-
repeater message to the customer at the speaker post or menu board.

INBOUND VOL GRILL adjusts the volume of the inbound audio
from the outside microphone played through the grill speaker.

A VOL. GRILL adjusts the volume of channel A communication,
from Communicator operators, played through the grill speaker.

B VOL. GRILL adjusts the volume of channel B communication,
from Communicator operators, played through the grill speaker.

MSG VOL. GRILL adjusts the volume of the message-repeater

message played through the grill speaker.

(See A on Figure 2, page 2.)

(See B on Figure 2, page 2.)

(See C on Figure 2, page 2.)

®

s. DIP switch

3

COM6000BP COMMUNICATOR®

Features and Controls

Channel “A2”

button

Channel “B”

button

Channel “A1”

button

Power
button

Volume-up

button

Headset ca ble

conn ector socket

Figure 3. Belt-pac COMMUNICATOR

How to Wear the COMMUNICATOR®

 Wear the headset with the microphone on

your right or left side next to your mouth.

 Adjust the headband as needed.
 Clip the belt-pac to your belt or waistband on either your right

or left side.

 Clip the clothing clips on the

headset cable to the back of
your shirt and collar.

Volume-down

button

®

4

Figure 4. Wearing the headset

How to Use the COMMUNICATOR® Controls

The Communicator control buttons have a snap action. They
will activate when pressed firmly. Use your fingertips, not your
fingernails, to press the buttons. Refer to Figure 3 on page 4.

Power On/Off

 Power On — Press and release the PWR (power) button. A voice

message in the earpiece will say “belt-pac #, battery full/half/low”
and the red power lights next to the A1 and A2 buttons on the belt­pac will go on. After a short time, one light will go off and the other
will change to green. The voice message will then say “Lane 1 (or 2).”
The green light indicates the Communicator is ready to use. In
dual-lane operations, a green light next to A1 indicates ready on
Lane 1 and a green light next to A2 indicates ready on Lane 2.

 Power Off — Press and hold the PWR button for about two

seconds. A voice message in the earpiece will say “belt-pac off,” and
the power lights will go off.

Volume Up/Down

 Volume Up Adjustment — Press and release the volume-up ▲

button. Each time you press the button you will hear a higher pitch
beep in the earpiece as the volume increases. When you reach
maximum volume, you will hear a high-pitched double beep. If you
press and hold the volume-up ▲ button, you will hear repeating
beeps, increasing in pitch until the volume reaches maximum.
Then you will hear high-pitched double beeps repeating until you
release the volume-up ▲ button.

 Volume Down Adjustment — Press and release the volume-

down ▼ button. Each time you press the button you will hear a
lower pitch beep in the earpiece as the volume decreases. When
you reach minimum volume, you will hear a low-pitched double
beep. If you press and hold the volume-down ▼ button, you will
hear repeating beeps, decreasing in pitch until the volume
reaches minimum. Then you will hear low-pitched double beeps
repeating until you release the volume-down ▼ button.

COMMUNICATOR® Registration

During installation of the Wireless 6000, each Communicator was
registered for use with a specific base station. The base station
thereby recognizes all Communicators registered to it when their
power is on, and will be able to tell the difference between them
and other electronic equipment operating on similar frequencies.

A maximum of 15 Communicators can be registered. If one is
replaced, you must register the new one before you use it. When a
Communicator is replaced, the old one remains in memory. If the
maximum number of 15 is exceeded, you must clear all current
registrations and re-register all active Communicators. To clear all
current registrations, press the “Clear All Registration” button and
the “Reset” button at the same time. Refer to Figure 5 on page 6.
Continue holding the “Clear All Registration” button after releasing
the “Reset” button, until the clear code “c” (lower case) appears on
the Communicator ID display. Register all active Communicators
the same way, one at a time.

5

g

NOTE:

Communicators
must be within 6
feet (1.83 meters)
of the base station
while being

istered.

re

Register each COMMUNICATOR® as follows:

 Be certain all Communicators to be registered are turned off and

 Open the base station and locate the items shown in Figure 5.

 Press and hold the B button while pressing and releasing the

Reset button

the base station power is on. Other Communicators can be on or off.

⎯ Press and release the registration button.
⎯ If no Communicators are on, the status light will be blinking

red. If any Communicators are on, the status light will be on
steady green.
⎯ After you press the registration button, the Communicator ID
display will show a small “o” for open, and the status light will
blink green.

PWR (power) button to turn the Communicator on, and release
the B button. This will cause the Communicator to enter the
registration mode.
⎯ The status light in the base station will be blinking green and the
Communicator ID display will continue to show a small “o” for open.
⎯ The power lights next to the A1 and A2 buttons on the
Communicator will be blinking red then will change to green.

Communicator ID display

Status light

Clear all registration button

Registration button

6

Figure 5. Registration buttons and indicators

When the registration is successfully completed:

 ⎯ The green status light in the base station will be on steady and

the Communicator ID display will show the ID number assigned
to this Communicator. ID numbers are assigned sequentially as
0 thru 9, A, b, C, d and E.
⎯ One of the power lights on the Communicator will remain on
steady green.

t

g

Battery Removal and Replacement

Battery Charger

CAUTION:

Do not remove
batteries from
the charger until
the green READY
light is lit, or the
charger will rese
and the charge
cycle will begin
again.

Battery in

e port

stora

To change batteries:

is weak when the COMMUNICATOR
power is turned on, a voice in the
earpiece will say “Battery low.”
If a battery becomes weak during
operation, a voice in the earpiece will
say “Change battery.” When this
happens, take the Communicator out
of its pouch and slide the battery­release latch in the direction of the
arrow. Pull up on the end of the
battery near the latch and lift it out
of the Communicator, or turn the
Communicator over and catch the battery in your hand.

To replace batteries:

Communicator, place the end of the battery with the metal
contacts into the battery holder on the Communicator, in the same
position as the battery you removed. Press the top of the battery
carefully into the battery holder until it snaps into the latch.

Up to four batteries can be charged in the charger at the same time.
Charging time is approximately 2.5 hours. The battery status lights
next to each charging port are explained below. Up to six fully
charged batteries can be stored in the battery storage ports.

 A yellow light stays on steady next to each charging port while the

port is empty.

 Insert a battery in one of the four charging ports until it clicks

in place.

 If a yellow light is on steady next to a battery in a charging port, it

means CHARGE FAILED. Follow the diagnostic instructions on the
side of the battery charger.

 If a yellow light is flashing next to a battery in a charging port, it

indicates CHARGE PENDING, which means the battery is too hot.
Lower the room temperature or move the charger to a cooler area.

 A red CHARGING light will stay on next to a battery in a charging

port while the battery is charging.

 A green READY light will go on next to a battery in a charging

port when the battery is fully charged.

 Store fully charged batteries in the storage ports.

If a battery

When replacing a battery in the

Battery in

chargin g port

Battery-release

®

latch

Figure 6. Communicator
battery-release latch

Figu re 7. Batteries in charger

7

h

WIRELESS 6000 OPERATION

NOTE:

In dual-lane
operations, if you
have a Mode Switc
and it is in the
“2 OPERATORS”
position, you will
only hear a single
beep in your
headset when a
customer arrives in
the lane you are
operating.

The COM6000BP can be operated in Hands-Free (HF), Auto­Hands-Free (AHF) or Push-To-Talk (PTT) modes. If your store
does not have HF capability, the Wireless 6000 should be
operated in the PTT mode, according to the instructions on the
following pages for single-lane or dual-lane stores.

A full-duplex system supports HF, AHF and PTT operation.
Communication can be transmitted and received at the same
time, as in a normal telephone conversation. In the AHF mode,
transmission and reception are activated automatically when a
customer drives into the drive-thru lane. In the HF mode,
transmission and reception are activated by touching and
releasing one of the A buttons on the COMMUNICATOR
PTT mode, one of the A buttons on the Communicator must be
held while the operator is talking to the customer. A half-duplex
system only supports the PTT mode. One of the A buttons on the
Communicator must be held while the operator speaks to the
customer. The customer’s voice will not be heard while the
operator is transmitting.

In single lane operations, when a customer arrives in the drive­thru lane, you will hear a single beep in the headset.

In dual-lane operations, when a customer arrives in the drive-thru
lane you are connected to you will hear a single beep in the
headset; when a customer arrives in the other lane, you will hear a
double beep.

In dual-lane operation, if you are communicating with a customer
in one lane when another customer arrives in the other lane, you
will hear a higher pitch double beep in your headset. When the
customer leaves the speaker post in the lane you are connected
to, the same high pitch double beep will repeat in your headset
every four seconds until you touch the A1 or A2 button to
communicate with the customer in the other lane.

®

. In the

Changing Languages

Obtaining Communicator Status

To change the language of the cues heard in the Communicator
from English to Spanish/French and back to English, with the
Communicator power off, press and hold the volume-down ▼
button and the A1 button while you press the power PWR button.
The language of the cues heard in the headset earpiece will
change when the power goes on.

To obtain Communicator status, with the Communicator power
off, press and hold the volume-up ▼ button and the A2 button
while you press the power PWR button. You will hear the status
message in the headset earpiece when the power goes on.

8

Single-Lane Operation
(one base station for one speaker post)

Hands-Free (HF) Mode

 With the power off, press and hold the volume-up ▲ and B buttons

while you press and release the PWR button to turn the power on in
the HF mode. The COMMUNICATOR

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Touch and release the A1 or A2 button to speak and listen to the

customer.

 Touch and release the A1, A2 or B button to end communication

with the customer.

 Touch and release the A1 or A2 button if you want to speak to the

customer again.

 If a customer drives away from the speaker post or menu board,

the Communicator will stop transmitting.

®

will remember this setting.

NOTE:

Only one
Communicator
operator at a time
can use the auto
hands-free feature.
If a Communicator
is turned off while
in the AHF mode, it
will automatically
be reset for its
previous operating

Auto Hands-Free (AHF) Mode

 With the power off, press and hold the volume-up ▲ and A1

buttons while you press and release the PWR button to turn the
power on in the AHF mode.

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1, A2 or B button to end communication

with the customer.

 Touch and release the A1 or A2 button if you want to speak to the

customer again.

 If a customer drives away from the speaker post or menu board,

the Communicator will stop transmitting.

Push-To-Talk (PTT) Mode

 With the power off, press and hold the volume-down ▼ and B

buttons while you press and release the PWR button to turn the
power on in the PTT mode. The Communicator will remember
this setting.

 As a customer enters the drive-thru lane, you will hear an alert

tone (single beep) in your headset, and you will be able to hear
the customer at the speaker post or menu board.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Touch and hold the A1 or A2 button to speak to the customer.

Release when finished.

9

Dual-Lane Operation
(two base stations for two speaker posts)

Hands-Free (HF) Mode

 With the COMMUNICATOR

volume-up ▲ and B buttons while you press and release the PWR
button to turn the power on in the HF mode. The Communicator
will remember this setting.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for connected lane, double beep for
the other lane), and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to

speak and listen to the customer.

 Touch and release the A1, A2 (depending on lane) or B button to

end communication with the customer.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to speak to

the customer again.

 To change lanes, touch and release the opposite A button.
 If a customer drives away from the speaker post or menu board,

the Communicator will stop transmitting.

®

power off, press and hold the

NOTE:

Only one
Communicator
operator at a time,
in each lane, can
use the auto
hands-free feature.
If an operator
attempts to
configure a second
Communicator,
“System busy” will
be heard in his
headset.
When operating in
the AHF mode,
changing lanes is
not possible.
If a Communicator
is turned off while
in the AHF mode, it
will automatically
be reset for its
previous operating

Auto Hands-Free (AHF) Mode

 For Lane 1 operation, with the power off, press and hold the

volume-up ▲ and A1 buttons while you press and release the
PWR button to turn the power on in the AHF mode.

 For Lane 2 operation, with the power off, press and hold the

volume-up ▲ and A2 buttons while you press and release the
PWR button to turn the power on in the AHF mode.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for connected lane, double beep for
the other lane), and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1, A2 (depending on lane) or B button to

end communication with the customer.

 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to

speak to the customer again.

 If a customer drives away from the speaker post or menu board,

the Communicator will stop transmitting.

Push-To-Talk (PTT) Mode

 With the Communicator power off, press and hold the volume-

down ▼ and B buttons while you press and release the PWR
button to turn the power on in the PTT mode. The Communicator
will remember this setting.

 As a customer enters a drive-thru lane, you will hear an alert tone

in your headset (single beep for connected lane, double beep for
the other lane), and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.

 Use the volume-up ▲ and down ▼ buttons to adjust the

customer’s voice level in your headset if necessary.

 Touch and hold the A1 button to speak to a customer in Lane 1,

or A2 to speak to a customer in Lane 2.

10

Internal Communication

To communicate internally with other COMMUNICATOR®
operators, press and hold the B button while talking. Release
when finished. In single-lane operations, up to four Communicator
operators can have conference-call type communication by all
pressing the B button. Everyone pressing the B button will hear
each other without interference.

In dual-lane operation, if your system was set up for “Split-B,”
internal communication will be heard only by Communicator
operators in your lane. If your system was not set up for Split-B
operation, internal communication will be heard by all
Communicator operators in both lanes. In dual-lane operation, up
to three Communicator operators can have conference-call type
communication by all pressing the B button. Everyone pressing
the B button will hear each other without interference. If a car
arrives in a lane while internal communication is taking place,
priority will be given to the respective A channel for customer
communication, which will reduce the number of internal
communication channels available.

Speed-Team Operation

Speed team operation is used during high-volume times. An order
taker wearing a Communicator relays orders from outside into the
store, using button A1, A2 or B. Placing the speed-team switch, on
the base station, in the ON position (shown in Figure 2 on page 2)
will disable the outside speaker and microphone, and the vehicle­alert tone.

Wired Backup System

In order to use a wired backup system, you must have a Switcher
Board (optional) in your base station. Open the base station, and
look for the board shown in Figure 8. If there is no Switcher
Board, it will not be possible to use a wired backup system. If
there is a Switcher Board, place the S2 switch in the IN position
to use the wired backup system. When using the Wireless 6000
system, the S2 switch must be in the OUT position.

11

Figu re 8. S2 s w it ch on Switcher Board

Message Repeater Operation

NOTE:

If both RED
MESSAGE and
GREEN MESSAGE
switches are in the
ON position, and are
selected for the
same output, Red
and Green
Messages will be
played alternately.

After a new
message has been
recorded or after the
base station has
lost and regained
power, any
message to the
outside speaker will
always be heard in
the Communicator
headset the first
three times it plays,
whether Switch 1 is
in the ON or OFF

(Refer to Figure 2 on page 2)

To record RED MESSAGE

 Be certain the RED MESSAGE switch is in the ON position.
 Press and release the RECORD MODE button on the base station once.

⎯ The red MESSAGE RECORD light on the base station will come on.

 Press and hold button B on the COMMUNICATOR

headset microphone to record a message (up to 8 seconds).
⎯ The MESSAGE RECORD light on the base station will begin blinking.

 Release button B. ⎯ The record function will stop and the

MESSAGE RECORD light will go off.

To record GREEN MESSAGE

 Be certain the GREEN MESSAGE switch is in the ON position.
 Press and release the RECORD MODE button on the base station twice.

⎯ The green MESSAGE RECORD light on the base station will come on.

 Press and hold button B on the Communicator and talk into the

headset microphone to record a message (up to 8 seconds). ⎯
The MESSAGE RECORD light on the base station will begin blinking.

 Release button B. ⎯ The record function will stop and the

MESSAGE RECORD light will go off.

Locate the RED MESSAGE and GREEN MESSAGE switches, and
the RED MESSAGE CONTROL and GREEN MESSAGE CONTROL
DIP switches inside the front door of the base station for the
following settings.

®

and talk into the

Red Message Switch

In the ON position, the RED MESSAGE switch enables the “Red
Message” to be played. A playing message can be cancelled by
pressing Communicator button A.

Red Message Control

Switch 1 enables inbound audio from speaker post to be heard
while message is playing.

Switch 2 enables message to be played to all Communicators.
Switch 3 enables message to be played on the outside speaker.
Switch 4 enables message to be played on the ceiling speaker.
Switch 5 cause s message to be triggered by an e xternal al e rt si g n al.
Switches 6, 7 and 8 not used

Green Message Switch

In the ON position the GREEN MESSAGE switch enables the
“Green Message” to be played. A playing message can be
cancelled by pressing Communicator button A.

Green Message Control

Switch 1 enables inbound audio from speaker post to be heard
while message is playing.

Switch 2 enables message to be played to all Communicators.
Switch 3 enables message to be played on the outside speaker.
Switch 4 enables message to be played on the ceiling speaker.
Switch 5 cause s message to be triggered by an e xternal al e rt si g n al.
Switch 6 causes a 3 second delay before message is played.
Switch 7 not used
Switch 8 allows selection of single or dual-beep vehicle present tone.

12

EQUIPMENT CARE AND CLEANING

Handling the Equipment Properly

 When adjusting the microphone position, hold the boom at its

base, not at the microphone end.

 Carry the headset by the headband, not by the earpiece, and

never by the microphone boom.

 Use both hands to put the headset on or take it off.

Cleaning the Equipment

COM6000BP COMMUNICATOR®

 Remove the battery from the Communicator.
 Clean the battery and Communicator with a damp sponge

sprayed with household cleaner. Squeeze excess liquid out of the
sponge before using it.

 Clean the metal battery contacts on the battery and

Communicator as follows. Wet the tip of a swab with alcohol and
squeeze the excess alcohol from it. Wipe each contact with the
swab and be certain all the contacts are dry before reinstalling
the batteries.

 Foam muffs on headset earpieces can easily be replaced for

sanitary purposes. To order extra foam muffs, call your local
HME sales representative.

CAUTION:

Always unplug
the battery
charger before
cleaning it.

Battery Charger

Avoid splashing water or grease on the battery charger.
Clean the battery charger monthly as follows.

 Remove all batteries from the battery charger.
 Clean the battery charger case with a damp sponge. Wet the

sponge and wring it out so it is damp, not dripping wet. Spray
household cleaner on the sponge (NOT DIRECTLY ON THE
EQUIPMENT). Clean the battery charger with the sponge and dry
it thoroughly.
Wet the tip of a cotton swab with rubbing alcohol and squeeze the
excess alcohol from the swab. Wipe the metal contacts inside
each battery port with the damp swab. Allow the contacts to dry
before placing batteries in the ports.

13

IN CASE OF PROBLEMS

PROBLEM

“Battery failed” is
heard in headset when
COMMUNICATOR
PWR button is pressed.

“Headset failed” is
heard in headset when
Comm unicator PWR
button is pressed.

No sound is heard in
Communicator headset
when you press button
A and speak into
microphone.

Channel A or B is not
working.

Outbound sound is too
low.

No outbound sound;
Customer cannot hear
anything.

®

PROBABLE

CAUSE

Battery may be
defective.

Headset may be
defective.

Power may be off a t
base station.

Power supply in base
station may not be
working.

Communicator power
may not be on.

Volume may not be set
correctly.

Battery may be low or
defective.

Headset may be
defective.

Communicat or may
not be registered.

Communicator power
may not be on.

Battery may be low or
defective.

“A” Talk or “B” Talk
light on base station
does not light when
Communicator button
A or B is pressed.

Communicat or may
not be registered.

Outbound volume may
be set too low for
environment.

System may be set for
speed-team operation.

There may be loose
wires on out side
speaker or base station
circuit board.

Speaker or base station
may be defective.

SOLUTION

Replace battery. Call HME.*

Use another headset. Call HME.*

Check circuit breaker for building.

Check power supply indicator lights
on base station. If no light is lit, be
sure AC power adapter is plugged into
AC e le ctrical outlet, and is conn e cted to
J29 on base station audio circuit board.

Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.

Adjust volume with Volume-up and
down buttons.

Check Communicator Power light.
If not lit, replace battery.

Use another headset. Call HME.*

Register Communi cat or .

Press PWR button on Communicator.
Be certain power light goes on and
switches from red to green.

Check Communicator Power light.
If not lit, replace battery.

Use another Communicator.
Call HME.*

Register Communi cat or .

Turn outside speaker volume control,
on front panel of base station,
clockwise until volume is satisfactory.

Be certain SPEED TEAM button on
base station is in OFF position.

Check outside speaker wire
connections in base station and at
outside speaker.

Call HME.*

14

PROBLEM

Customer cannot be
heard in push-to-tal k
(PTT) operation.

Only intermittent voice
can be heard in
headsets.

Personnel hear
customers in ceiling
speaker or headsets,
but cannot hear each
other.

No tone or sound is
heard in ceiling
speaker or headsets
when vehicle enters
drive-thru lane.

Personnel cannot hear
customers in ceiling
speaker or headsets.

Headset has
intermitte nt sound.

PROBABLE

CAUSE

System may be set for
speed-team operation.

Base station may be set
for wrong d rive-thru
mode (half-duplex).

Transmitter antenna
connectors on base
station transceiver
circuit board may be
loose or dama ged.

VAA level is too
sensitive.

Circuit board may be
defective.

Circuit board may be
defective.

®

COMMUNICATOR
may be defective.

Power interruption
may have caused
vehicle detection
circuit to be out of
balance.

System may be set for
speed-team operation.

Connector may be
loose, or S6 D IP
switch #8 is not set to
ON.

There may be loose
wires on base station
circuit board.

System may be set for
speed-team operation.

VAA level is too
sensitive.

Be certain SPEED TEAM button on
base station is in OFF position.

Check S6 DIP switch #1 at bottom of
base station audio circuit board. It
should be ON for full-duplex, OFF for
half-duplex operation.

Be certain antennas are screwed
securely onto base station.
Check transmitter antenna cable
connection at ANT1 and ANT2 near
lower-left corner of transceiver circuit
board. Pull and remove each
connector plug, and check to be
certain pin inside it i s not bent.
If not, call HME.*

Reduce VAA level (See Figure 2,
page 2) so inbound audio is reduced
only when order taker speaks into
microphone.

Call HME.*

Check to see if status lights on
base station are lit. Call HME.*

Use another Communicator.
Call HME.*

When no vehicle is in the drive-thru
lane, m ove th e veh icle de tector
override switch on the base station to
the RESET position, then back to the
NORMAL position.

Be certain SPEED TEAM swit ch on
base station is in OFF position.

Check all connectors in base station,
and be certain S6 #8 is set to ON.
Call HME.*

Check all connections on base station
circuit boards.

Be certain SPEED TEAM swit ch on
base station is in OFF position.

Reduce VAA level (See Figure 2,
page 2) so inbound audio is reduced

SOLUTION

only when order taker speaks into
microphone.

Outside microphone,
audio circuit board or
vehicle detector board
may have failed.

Battery may be low. Replace battery.
Headset may be

defective.

Call HME.*

Use another headset. Call HME.*

15

f

r

PROBLEM

There is still sound in
headset after all
customers have been
served.

Battery charger is not
working.

Red or Green message
will not play.

Registra tion of
COMMUNICATOR
failed. “Registration
failed” message heard
in headset. Lights st ay
red.

PROBABLE

CAUSE

VEHICLE DETECT
switch on base station
may be in the
OVERRIDE position.

Vehicle detector may
be locked up.

Charger may not be
plugged in.

Switch not on.

Base station power not

®

on. Communicator B
button not pushed
when powering up.
Registration button not
pushed.

SOLUTION

Be certain switch is in the NORMAL
position.

Slide VEHICLE DETECT switch
back and forth slowly twice.

Be certain charger is plugged in.
If it still is not working, call HME.*

Be certain respective Red or Green
message repeater switch on base
station is in the ON position, and
routing switches are set.

Repeat registration procedure on
page 6. Call HME.*

* For assistance, call HME at 1-800-848-4468, or Fax [phone].

2400MHz cordless telephone interference —
If there is a 2400MHz cordless telephone nearby, interference may occur. However,
because the Wireless 6000 is a frequency-hopping system, this problem is unlikely.
If it does occur, changing frequencies on the telephone may alleviate the problem. I
not, mov e the phone as f ar as practical fro m the base station, or use ano ther t yp e p hon e.
Call HME Customer Support at 1-800-848-4468 if assistance is required.

In the event of an electrical power outage —
such as from a lig htning sto rm or power generator f ailure, if you experience problems
with your HME equipment after the electricity comes on ag ain, unplug the AC pow e
adapters from their electrical outlets and wait 15 seconds, then plug them back in.

16

Base Station Internal Controls and Indicators

1

2
3

4

5

9 10 11 12 13 14 15

6 7 8

Figure 9. Base station internal features

®

1. COMMUNICATOR

2. Status light

3. Reset button

4. Ant2 antenna connector

5. Ant1 antenna connector

6. Start registration button

7. Clear all registration button

8. Indicator lights DS7 Record

(See Figure 2) DS6 Vehicle Present
DS5 “B” Talk
DS4 “A” Talk
DS10 +5V Xcvr
DS9 +5V
DS2 +12V
DS3 +22V

9. Line-in level adjustment

10. Transmit audio level adjustment

11. Transmit message level adjustment

12. Record mode button

13. VAA attenuation level adjustment

14. Line-out level adjustment

15. Inbound audio level adjustment

ID display

17

EQUIPMENT SPECIFICATIONS

Base Station

Voltage input 16VAC ±2.5V
AC current input 2.5A maximum
Audio distortion 5% maximum level
Outside speaker output 3 watts RMS into 8 ohms
Ceiling speaker power 3 watts RMS into 8 ohms
Switches/Controls 2-position vehicle detector switch
(front panel only) (Normal – Override/Reset)

2-position “Speed Team” ON/OFF switch
2-position “Red Message” ON/OFF switch
2-position “Green Message” ON/OFF switch
1-position “Record” switch (0n bottom of cabinet)
VAA level
Vehicle present tone volume in Communicators
Vehicle present tone volume at ceiling speaker
Outside speaker volume
Outside recorded message volume
Inbound volume from outside mic to ceiling speaker
Channel “A” volume at ceiling speaker
Channel “B” volume at ceiling speaker
Recorded message volume at ceiling speaker
TX/RX frequency 2400MHz – 2483.5MHz
Dimensions 7.75”H x 12.75”W x 3.8”D
(197 mm x 323 mm x 97 mm)
Weight 4 lbs (1.81 kg) maximum

COM6000BP COMMUNICATOR®

Battery type 3.6V Lithium ion
Battery life 10 hours (typical)
RF frequency 2400MHz – 2483.5MHz
Weight 5.1 oz (.133 kg) with battery
Controls Power ON/OFF button
Volume-up button
Volume-down button
“A1” button
“A2” button
“B” button
Indicators Dual-color LED (red/green)

AC40 Battery Charger

Voltage input 16.5VAC
Number of charging ports 4
Number of storage ports 6
Charging time 2 hrs maximum
Dimensions 7.6” x 4.6” x 2.6”
(193mm x 117mm x 66mm)
Weight 1.5 lb (.68 kg)
Indicators 4 red, 4 green, 4 yellow LEDs

18

FCC NOTICE

This device complies with Part 15 of the FCC rules. Operation is
subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause
undesired operation.

NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the
interference at his own expense.

Changes or modifications not expressly approved by HM
Electronics, Inc. could void the users authority to operate this
equipment.

The antenna(s) use d f or the b ase transmitter must be instal led to p rovide a
separation distance of at least 20 cm f rom all persons and must not be co­located or operating i n con ju nctio n with any o ther antenna or tran smi tter.

This device has been designed to operate with an antenna having a
maximum gain of 2dBi. Antenna having a higher gain is strictly prohibited
per regulations of Industry Canada. The required antenna impedance is
50 ohms.
The term “IC:” before the certification/registration number only signifies
that the Industry Canada tech nical spe cifications were me t.

Hereby, HM Electronics, Inc. declares that the Wireless 6000 System is in
compliance with the essential requirements and other relevant provisions
of R&TTE Directive 1999/5/EC.

This product operates in the 2400 to 2483.5 MHz frequency range. The
use of this frequency range is not yet harmonized between all countries.
Some countries may restrict the use of a portion of this band or impose
other restriction relating to power level or use. You should contact your
Spectrum autho rity to determine possibl e restrictions.

19