HME COM400CC Operating Instructions Manual

COM400CC

OPERATING INSTRUCTIONS

The COM400CC COMMUNICATOR® is a
receiver/transmitter designed to be used with
the HME Wireless Drive-Thru Audio System 400.
This Communicator is worn around the user’s
collar, and a lightweight headset plugs into a
connector on the unit.

These instructions provide detailed information for
proper use of the COM400CC. Setup information
for the audio system installer is in Appendix A.

COMMUNICATOR

Figure 1. COM400CC COMMUNICATOR

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I. COM400CC CONTROLS AND CONNECTORS

A. Controls

HM ELECTRONICS, INC. 6675 Mesa Ridge Rd., San Diego, CA 92121 USA !! Phone: [phone] Fax: [phone]

Figure 2. COM400CC control buttons

HME# 400436

Rev B 9/13/00

B. Connectors

Plug the headset cable connector into the cable connector on the COM400CC
collar unit, as shown in Figure 3. Be careful to correctly match the positions of the
pins inside the connector.

Figure 3. Cable connectors showing matching pin positions

II. WEARING THE COM400CC COMMUNICATOR

! Place the Communicator collar unit around your neck and put the headset on your

head as shown in Figure 4.

! Adjust the headset band so it rests securely on top of your head, with the microphone

to the side of your mouth.

! Adjust the flexible arms of the Communicator so it fits comfortably around your collar.
! Fasten the clothing clips to your collar as shown in Figure 4.

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Figure 4. Correct wearing of the COM400CC

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III. OPERATING THE COM400CC COMMUNICATOR

To operate the Communicator, use the control buttons shown in Figure 2 as follows:
In both single and dual drive-thru operations, Communicator button “A” is for communica-

tion with the customer, and button “B” is for communication with other crew members
wearing Communicators. In dual drive-thru operations, the “C” button is used to switch
between lanes 1 and 2.

A. Single Drive-Thru Lane, Full-Duplex Operation

ACTION RESULT

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If you are using the Communicator latching
feature:

Press and release button “A” to latch
communication channel open for speaking and
listening to customer. The channel will unlatch,
ending communication with the customer, if;

1. you press and release button “A” again, or

2. you press button “B” or

3. the customer drives away

If you are not using the Communicator
latching feature:

Press and hold button “A” while speaking and
listening to customer. Release when
transaction is completed.

While customer is speaking, press the up ▲ or
down ▼ arrow to adjust volume level.

Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.

Customer hears your voice and you hear
customer’s voice (two-way conversation).
Everyone wearing a Communicator will hear the
conversation.

Beep tones of increasing/decreasing loudness
are heard in headset as volume increases/
decreases. Customer’s voice becomes louder
or softer.

Other personnel wearing Communicators hear
your voice in their headsets.

B. Single Drive-Thru Lane, Half-Duplex Operation

Press and hold button “A” while speaking to
customer.

Release button “A” and listen to customer. Customer’s voice is heard in headsets of

While customer is speaking, press the up ▲ or
down ▼ arrow to adjust volume level.

Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.

ACTION RESULT

Customer hears your voice.

everyone wearing Communicators.
Beep tones of increasing/decreasing loudness

are heard in headset as volume increases/
decreases. Customer’s voice becomes louder
or softer.

Other personnel wearing Communicators hear
your voice in their headsets.

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C. Dual Drive-Thru, Full-Duplex Operation

ACTION RESULT

I

f you are using the COMMUNICATOR

latching feature:

Press and release button “A” to latch
communication channel open for speaking and
listening to customer in Lane 1 or 2. The
channel will unlatch, ending communication
with the customer, if;

1. you press and release button “A” again, or

2. you press button “B,” or

3. you press button “C,” or

4. the customer drives away

If you are not using the Communicator
latching feature:

Press and hold button “A” while speaking and
listening to customer in Lane 1 or 2. Release
when transaction is completed.

Press button “C” to switch to other lane. You hear customer’s voice from other lane.

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Customer hears your voice and you hear
customer’s voice (two-way conversation).
Everyone wearing Communicators set to the
same channel hears the communication.

While customer is speaking, press the up ▲ or

down ▼ arrow to adjust volume level.

Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.

Beep tones of increasing/decreasing loudness
are heard in headset as volume increases/
decreases. Customer’s voice becomes louder
or softer.

Other personnel wearing Communicators hear
your voice in their headsets.

D. Dual Drive-Thru, Half-Duplex Operation

ACTION RESULT

Press and hold button “A” while speaking to
customer in Lane 1 or 2.

Release button and listen to customer. Customer’s voice is heard in headsets of

While customer is speaking, press the up ▲ or

down ▼ arrow to adjust volume level.

Press and hold button “B” to speak to other
crew members wearing Communicators.
Release to listen.

Press button “C” to switch to other lane. You hear customer's voice from other lane.

Customer hears your voice. Everyone wearing
Communicators hears the communication.

everyone wearing Communicators.
Beep tones of increasing/decreasing loudness

are heard in headset as volume
increases/decreases. Customer’s voice
becomes louder or softer.

Other personnel wearing Communicators hear
your voice in their headsets.

E. Speed-Team Operation

Speed team operation is used during high-volume times. An order taker wearing
a Communicator relays orders from outside into the store using the “B” channel.
Placing the speed-team button on the base station in the ON position will disable
the speaker and microphone in the speaker post or menu board, and disable the
vehicle-alert tone.

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IV. CHARGING THE BATTERIES

When there are good batteries in the COMMUNICATOR® and the power is on, the red
light above the power (PWR) button will be lit. This light only indicates the power is on.
It does not indicate how much power is left in the batteries. As the batteries weaken during
routine use, you will hear a repeating beep in the earpiece, indicating the batteries need
to be replaced. When this happens, remove both batteries from the Communicator as
shown in Figure 5. Place both batteries in the AC900 Battery Charger for recharging.
Refer to Figures 6 through 8. Replace the batteries in the Communicator with fresh, fully
charged batteries. Typical battery life with normal use is 8 to 10 hours.

CAUTION: To prevent damage, turn Communicator OFF before removing or install­ing batteries !

Figure 5. Remove and replace Communicator battery

Use the AC900 Battery Charger as follows:

Place up to four batteries in the charger for charging at a time, as shown in Figure 6. The
red Charging light, adjacent to a battery being charged will go on and remain on while
the battery is charging. Routine battery charging takes up to 3 hours.

NOTE: The COM400CC uses “smart batteries.”
That means each battery maintains a history of
the number of times it has been charged. The
AC900 Battery Charger reads and updates this
history each time a battery is charged. This infor­mation is used to automatically initiate conditioning
cycles, which improve the battery’s performance
and prolong its life. A conditioning cycle consists
of a complete discharge before a battery is
charged. This happens each time the battery his­tory indicates it has been charged 10 times since

the last conditioning cycle. While a battery is

Figure 6. Inserting a battery into the

AC900 battery charger

discharging, the red Charging light next to it will
blink on and off at 2-second intervals. The condi­tioning cycle takes up to 6 hours.

Refer to Diagnostic Light Table on page 6 for
other Charging light functions.

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Figure 7.

Battery charging indicator lights

Battery charging takes approximately 2 hours
and 20 minutes. When a battery is fully
charged and ready for use, its red light will go
off and the green Ready light next to it will go
on. Refer to Figure 7.

To remove a fully charged battery from the bat­tery charger, press down on the battery release
tab next to it, and push the battery from the end
near the status lights.

Store fully charged batteries in the storage ports
on the right side of charger until you need them,
as shown in Figure 8.

Figure 8.
AC900 battery release tabs and

battery going into storage port

Diagnostic Light Table

Light behavior What it means What to do

Red blinks: 2 times quick - 3 seconds off Discharge error Either the battery or the charger
Red blinks: 3 times quick - 3 seconds off Charging error
Red blinks: 4 times quick - 2 seconds off Low-battery error
Red blinks: 5 times quick - 2 seconds off Charging error
Green blinks: 2 second on - 2 second off Read-write error
Green blinks: 3 times quick - 3 seconds on Memory full
Red and Green blink alternately Authentication error

has a problem. Mark the battery
and retry in a different charging
port. The battery is faulty if it has
the same problem in a different
port AND a known-good battery
passes in the same ports. The
charger circuitry is faulty if a
known-good BATTERY fails in
the same ports.

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V. CARING FOR THE EQUIPMENT

A. Proper Handling of the Headset Cable and Connector

ALWAYS NEVER

O Align the connector key and pins with key and
holes in the receptacle when plugging the headset
into the Communicator.

O Twist the headset connector into the
Communicator receptacle.

O Grasp the connector to plug in or unplug the headset.
O Use both hands to remove the headset from your head.
O Use both hands to adjust the microphone position.
O Handle the headset cable with care.
O Carry and hang the headset by its metal headband.

O Grasp and pull the cable to unplug headset.
O Remove the headset with only one hand.
O Adjust the microphone position with only one hand.
O Pull, twist, bend or knot the headset cable.
O Carry or hang the headset by its cable.

B. Cleaning the Communicator and Battery Contacts

1. The Communicator

The following cleaning procedure is recommended at least once each month.

! Remove the batteries from the Communicator.
! Clean the Communicator with a damp sponge. Wet the sponge and wring

it out so it is damp, not dripping wet. Spray household cleaner on the
sponge, NOT DIRECTLY ON THE EQUIPMENT. Clean the Communicator
with the sponge, and dry it throughly.

! Clean the headset and cable with a damp sponge sprayed with houshold

cleaner. The foam muff on the headset earpiece is easily replaced for
sanitary purposes. To order extra foam muffs, call your local HME sales
representative.

2. The battery contacts

Clean the battery contacts in the COM400CC COMMUNICATOR® and on the
batteries and battery charger monthly as follows:

CAUTION: Always turn the Communicator off and unplug the battery
charger before cleaning them.

Remove all batteries from the Communicator and battery charger. This should
be done when no batteries are being charged in the battery charger. Wet the
tip of a cotton swab with rubbing alcohol, and squeeze the excess alcohol
from the swab. Use the damp swab to wipe the metal contacts on each bat­tery, and inside the two battery compartments on the Communicator and the
four battery ports on the battery charger. Allow the contacts to dry before
placing batteries back into the Communicator or battery charger.

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VI. IN CASE OF PROBLEMS

If you have any problem with operation of the COM400CC COMMUNICATOR®, first refer
to the troubleshooting checklist in your System 400 Operating Instructions. If you still
have a problem with the COM400CC, call HME at 1-800-848-4468.

VII. SPECIFICATIONS

1. Battery (NiMH) 8 hours

2. RF Frequency Receive — FCC Part 90
Transmit — FCC Part 90

3. Weight 12 ounces (3.40kg) — including battery

4. Controls Buttons “A,” “B” and “C”
Power button
Volume control

5. Indicator Red LED
Solid when receiving only.
Blinking when transmitter is activated, or
on secondary lane for dual-lane systems

6. Connector LT

VII. FCC NOTICE

HME wireless radio frequency systems are type-accepted in the United States under Part
90 of the Federal Communications Commission (FCC) Code of Federal Regulations, and
type-approved in Canada by Industry and Science Canada. Because licensing depends
on the system’s application, it is the user’s responsibility to apply for a license from the
FCC in the U.S. and its possessions, or from Industry and Science Canada in Canada
and its territories. Licensing requirements vary from country to country. Contact your
local licensing agency for specific requirements.

This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio fre­quency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communication. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.

Changes or modifications not expressly approved by HM Electronics, Inc. could void the
users authority to operate this equipment.

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APPENDIX A CC INSTALLER SETUP

1. Charge Communicator batteries:

Before using the COM400CC COMMUNICATOR®, charge all
batteries in the battery charger as described on pages 5 and 6.

2. Check/Set Communicator frequency:

Check the Communicator frequency to be certain it is the same
as the audio system base station frequency. If necessary, set
the Communicator frequency as follows.

! Turn the Communicator off by pressing and holding the

power (PWR) button until the red power light goes off,
then release the button.

! Use a Phillips (crosspoint) screwdriver to remove the

panel covering the Communicator DIP switches as
shown in #1 and 2 of Figure 9.

! Compare the positions of the audio system base station

SW1 frequency selection switches 1 - 8 on the Interface
Circuit Board with the DIP switch settings in Table 1 to
determine the transmit and receive frequencies.

! Check the positions of the Communicator DIP switches

(#3 in Figure 9) to be certain its transmit frequency set­tings match the receive frequency of the base station,
and its receive frequency settings match the transmit
frequency of the base station. Refer to Table 2 below.

Figure 9.
Setting Communicator frequency

Frequency selection tables:

Table 1.

Frequency Selection Switch in

Audio System Base Station

Receive Frequency DIP Switch Settings

Single Lane

*Dual Lane 1

468.4875 468.8375 OFF OFF OFF OFF

468.7625 469.1375 ON OFF OFF OFF

468.8375 469.4625 OFF ON OFF OFF

469.1375 469.6375 ON ON OFF OFF

469.4625 469.6625 OFF OFF ON OFF

469.6375 469.8875 ON OFF ON OFF

469.6625 468.4875 OFF ON ON OFF

469.8875 468.7625 ON ON ON OFF

Transmit Frequency DIP Switch Settings

Single Lane

*Dual Lane 1

457.5125 457.5625 OFF OFF OFF OFF

457.5375 457.5875 ON OFF OFF OFF

457.5625 457.6125 OFF ON OFF OFF

457.5875 457.5125 ON ON OFF OFF

457.6125 457.5375 OFF OFF ON OFF

*Dual Lane 2 1 2 3 4

*Dual Lane 2 5 6 7 8

NOTE: Switch #1 in the Communicator is on the left side.

Switch #9 in the Communicator is for enabling the dual-lane feature.

ON = dual-lane OFF = single lane

Switch #10 enables the latching feature.

Table 2.

Single Lane

*Dual Lane 1

468.4875 468.8375 OFF OFF OFF OFF

468.7625 469.1375 ON OFF OFF OFF

468.8375 469.4625 OFF ON OFF OFF

469.1375 469.6375 ON ON OFF OFF

469.4625 469.6625 OFF OFF ON OFF

469.6375 469.8875 ON OFF ON OFF

469.6625 468.4875 OFF ON ON OFF

469.8875 468.7625 ON ON ON OFF

Single Lane

*Dual Lane 1

457.5125 457.5625 OFF OFF OFF OFF

457.5375 457.5875 ON OFF OFF OFF

457.5625 457.6125 OFF ON OFF OFF

457.5875 457.5125 ON ON OFF OFF

457.6125 457.5375 OFF OFF ON OFF

Frequency Selection Switch in

COM400CC COMMUNICATOR

Transmit Frequency DIP Switch Settings

*Dual Lane 2 1 2 3 4

Receive Frequency DIP Switch Settings

*Dual Lane 2 5 6 7 8

B

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