Discover the rowin Hive family of connected
products. All part of a sinle eco-system and
all controlled from your Hive app.
Can we help?
You can view our handy how-to-use videos along with hints and tips at
hivehome.com/help
If for any reason you need to return Hive, simply return your box and its contents to
the retailer. Any return is subject to the retailer’s refund policy so please don’t forget to
check the retailer’s refund policy too.
To avoid environmental and health problems due to hazardous
substances in electrical and electronic goods going into landfill,
items marked with a crossed out wheeled bin should not be placed
into your household rubbish bin. Instead, when they are unable
to be re-used, they should be recycled. Your local authority and
www.recycle-more.co.uk will be able to advise you on the location
of the nearest recycling centre that is authorised to accept this
type of waste. Please recycle responsibly.
Hive and th e Hive logo are tradem arks of GB Gas Holding s Ltd. Registered in En gland and Wales
No. 03186121 . British Gas is the tra ding name of British G as Trading Limi ted, a Centrica comp any.
Register ed in England and Wale s No. 3078711. The re gistered office of G B Gas Holdings Limite d
and Briti sh Gas Trading Li mited is: Millstrea m, Maidenhead Roa d, Berkshire, SL4 5G D.
Hive Window or Door Sensor
hivehome.com
hivehome.com
BG/WDS/UG/01 16
User guide
Your Hive Window or Door Sensor
If you’re new to Hive, please see the user guide with your Hive Hub to set
up your Hive account. Your Hive Window or Door Sensor will alert you if a
door or window is open when you’re out.
Getting started:
Add your sensor
1
You can do this using your Hive app or the online dashboard.
Using the online dashboard:
• Log into your Hive
account at hivehome.com
• Under Settings select
Install devices, then
follow the on-screen
instructions.
When prompted, put the
pressing firmly on the markings and then pulling open the case.
Once your sensor appears on the screen, you can name it and
press Save to complete setup.
Using the Hive app:
• Open the Hive app on
your phone, you may be
asked to log-in.
• Tap the Menu button
and then Install devices,
then follow the on-screen
instructions.
battery into your sensor by
Choose a location
2
Fix the Hive Window or Door
Sensor to a door, window or
cupboard, as long as it’s near
enough to your Hive Hub or signal
booster to stay connected.
Fix it in place
3
Check your sensor’s signal before
fixing it in place. You can do this in
the Hive app or online dashboard
under Manage devices.
One part of the sensor goes on
the door and the other part goes
on the frame. Place both parts
so that the arrows are pointing
towards each other.
The sensor parts should ideally be
no more than 5mm apart when the
door, cupboard or window is closed
so that they trigger when opened.
Diagram showing
Window &
Door Sensor
positioning
on a door/
window
Using the adhesive strips:
• Peel the smallest strip from the backing paper and stick to the
smaller part of the Hive Window or Door Sensor.
• Stick the biggest strip to the bigger part of the sensor.
• Wipe the area on the door or window frame where the adhesive
strips will be attached and allow to dry.
• Remove backing from the adhesive strips so that you can firmly
place the sensor on the door or window frame.
Remember: Removing the provided adhesive strips from paint can leave marks
on the surface.
Usage
Your Hive Window or Door Sensor is for indoor use only.
Battery
When your Hive Window or D oor Sensor battery nee ds replacing we recommend
replacin g with 1 new
children. If swallowed, consult a physicia n at once. Battery can explode or leak if heated,
disassembled, shorted, recharged, exposed to f ire or high temp erature or inserted
incorrectly. Keep in orig inal package until ready to us e. Do not carr y batteries loose in
your pockets or purse.
Maintenance
Remove the b attery from your Hive Window or Door Sensor before cleanin g and keep it
away from water and other liquids at all times.
Lithium battery. Caution: Keep battery away from
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