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Centric a Connected Home L imited declares that t he radio equipmen t
types SLT3b, S LR1b and SLR2b comp ly with Directive 20 14/53/EU.
Full declaration text available at: hivehome.com/compliance
Max. rad iated power: <10 dB m. Frequency: 2405 - 24 80 MHz
Hive Active Heating
Thermostat
user guide
To avoid environmental and health problems due
to hazardous substances in electrical and electronic
goods, appliances marked with a crossed out wheeled
bin should not be placed into your household rubbish
bin. Instead, when they are unable to be re-used, they
should be recycled. Your local authority will be able
to advise you on the location of the nearest recycling
centre that is authorised to accept this type of waste.
Please recycle responsibly.
This thermostat is a Class I temperature control and
contributes 1% to seasonal space heating energy efficiency.
© 2017 Centr ica Conne cted Home Limited.
Register ed in England (No. 5 782908). Re gistered office :
Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
All right s reserve d. UG70009830517V1
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Welcome to Hive
Active Heating
Hive Active Heating is the clever way to control your
heating, and if you have a hot water tank, your hot water
too. This guide tells you everything you need to know.
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Hot Water
Boost
Screen
Back
Menu
Hot tip: If you’ve bought Hive Active Heating, for help controlling your
heating and hot water remotely visit hivehome.com
Heating
Boost
Dial
Confirm
Page 3
Contents
Heating page 4
Hot water page 8
Other features page 12
Multizone page 13
Troubleshooting page 15
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Getting started
How to change the temperature:
Turn the dial clockwise toincrease the target temperature
1
Your heating will come on if the target temperature isabove the actual
2
temperature (you’ll see when the heating is on)
Turn the dial anti-clockwise to lower the target temperature.
3
MON 19:25
MANUAL
Heating
How to change mode:
Your thermostat has 3 different heating modes: Schedule, Manual and Off
Push the dial to wake up the thermostat
1
Once the screen turns on press the Menu button and select Heat
2
Here you’ll see the different modes: Schedule, Manual andOff
3
Select one by turning and pushing the dial
4
Schedule turns your heating on and off when you want it to and can
be more energy efficient
Manual makes sure your home maintains a constant temperature
TARGET ACTUAL
16˚20˚
ON
Off leaves your heating in Frost Protection - so your heating will only
come on if your home drops below 7°C. You’ll see on the screen
to remind you that Frost Protection is enabled.
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Setting up a heating schedule:
Your thermostat will walk you through setting up your heating schedule
step by step.
To do this:
Wake up your thermostat by pushing the dial and then pressthe
1
Menu button
Turn the dial to select Heat and push the dial to confirm
2
Select Schedule and push the dial to confirm
3
Scroll to Start Over and push the dial to confirm
4
Follow the on screen instructions to create your newschedule.
5
How to view your heating schedule:
Push the dial to wake up the thermostat
1
Once the screen turns on press the Menu button
2
Turn the dial to select Heat, then push the dial
3
Choose Schedule then select View/Edit Current
4
Turn the dial left or right to browse through the days and to select a day
5
You’ll now see the schedule for the day you selected.
6
HEAT SCHED ULE: MON
06 :00 08 :1 5 11:00 1 2 :00 16:00 21:30
18º 18º 18º
Press tick to confirm, or press dial to edit.
Hot tip: To edit the schedule for that day just push the dial.
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How to boost your heating for a short time:
Press the Heating Boost button on top
1
of the thermostat to turn the heating on
Press the Heating Boost button again
2
to increase the length of your boost
Turn the dial to change
3
the boost temperature
(it’s set to 22°C by default)
When the boost finishes,
4
your heating will go back
to its previous mode
To cancel boost early,
5
press the Back
button.
Hot water
Hot water features are not shown on combi boilers (boilers without a
separate hot water tank) as they automatically heat water when it’s needed.
How to turn your hot water on or off:
Wake up your thermostat by
1
pushing the dial
Once the screen turns on
2
press the Menu button
Turn the dial to select
3
Hot Water then push the dial
Choose either Always On
4
or Always Off
Press the Confirm button.
5
MON 19:25
ON
MANUAL
ON
18˚
ACTUAL
Hot tip: If you only want hot water at certain times of the day,
using Schedule mode could be more energy ecient.
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Setting up a new hot water schedule:
Your thermostat will walk you through setting up your hot water schedule
step by step.
To do this:
Wake up your thermostat by pushing the dial and
1
press the Menu button
Turn the dial to select Hot Water and push the dial toconfirm
2
Select Schedule and push the dial to confirm
3
Scroll to Start Over and push the dial to confirm
4
Follow the on screen instructions to create your newschedule.
5
How to view your hot water schedule:
Push the dial to wake up the thermostat
1
Once the screen turns on press the Menu button
2
Turn the dial to select Hot Water, then push the dial
3
Choose Schedule then select View/Edit Current
4
Turn the dial left or right to browse through the days and to select a day
5
You’ll now see the schedule for the day you selected.
6
HOT WATER SCH EDULE: MON
06 :00 08 :1 5 11:00 1 2 :00 16:00 21:30
On On OnOffOff Off Off
Press tick to confirm, or press dial to edit.
Hot tip: To edit the schedule for that day push the dial to start editing.
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How to boost your hot water for a short time:
Press the Hot Water Boost
1
of the thermostat to turn the hot water on
Press the Hot Water Boost
2
to increase thelength of your boost
When your boost finishes, your
3
system will go back to your
previous mode
To cancel your boost early,
4
press the Back
button.
button on top
button again
More things you can do with your thermostat
• Select Holiday mode and set the dates you’ll be away by going
to Menu then Holiday
• Set a Child Lock so little hands can’t change the temperature,
find it under Menu then Settings
• Increase the temperature of your Frost Protection setting.
By default this is set so your home won’t drop below 7°C and
will activate whatever mode your heating is in. Find it under
Menu then Settings.
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Hive Multizone
16˚
MON 19:25
ZONE 1
ON
MANUAL
Multizone lets you control up to three existing plumbed heating zones
in your home. Each zone needs its own Hive thermostat and receiver.
If you are a Hive Multizone customer, to change the zone name of each
thermostat log in to the Hive app or online dashboard and select
Manage Devices.
Troubleshooting:
If you need to identify which of your Hive thermostats belongs to which
receiver follow these steps:
Turn the heating o in every zone using the app or thermostats
1
When you look at the receivers the ‘central heating’ light should
2
be switched o on each receiver
Turn the heating on in one zone only by using the app or thermostat.
3
The ‘central heating’ light on one receiver will turn green showing that
this thermostat is paired to this receiver
Repeat these steps to identify which receivers your other thermostats
4
are paired with.
Zone name
For more information on Hive Multizone, please visit hivehome.com/support
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Troubleshooting
MON 19:25
A red battery symbol means your batteries need to be replaced
with four new AA batteries.
How to change the batteries:
Press the tab on the base of your thermostat
1
Lift your thermostat off the hooks that hold it against the
2
wall (and turn it over to access the batteries)
Simply pop the batteries out and put the new ones in
3
Re-hook the top of your thermostat and then press the
4
bottom until it clicks to secure it to the wall.
No signal
MON 19:25
22˚
NO SIGNAL
No signal
22˚
If this message shows on your thermostat – it means your thermostat
and receiver aren’t communicating.
For more information visit hivehome.com/support or get in touch with
the Hive team at help.IRL@hivehome.com
Hot tip: Even without a signal you can still manually switch your heating
and hot water on and o by pressing the buttons on the Hive receiver
Press tab to open
(usually beside your boiler) when its ‘Status’ light is red.
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Icons you might see on your thermostat
1
Current day and time MON 19:25
2
Hot Water mode
3
Heating mode
MON 19:25
21 3
ON
MANUAL
4
Heating on
5
Actual temperature ACTUAL
6
Confirm button
7
Menu button
8
Back button
9
Target temperature TARGE T
10
Frost Protection
11
Boost time remaining
ON
3:17:12
11
10
9
3:17:12
TARGET ACTUAL
ON
16˚
4
5
678
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A thermostat for every home
Accessorise your thermostat with our range of frames using colours from
the Dulux Feature Wall collection.
You can choose from 11 Dulux colours plus a special wood effect frame.
Visit hivehome.com to order your frame
Can we help?
You can view our handy how-to-use videos along with hints and tips
at hivehome.com/support
If for any reason you need to return your Hive Active Heating, simply return
your box and its contents to the retailer. Any return is subject to the retailer’s
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refund policy so please don’t forget to check the retailer’s refund policy too.
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