Active Heating

Hive Active Heating User Manual

Hive Active Heating

Thermostat user guide

Welcome to Hive Active Heating

Hive Active Heating is the clever way to control your heating, and if you have a hot water tank, your hot water too. This guide tells you everything you need to know.

Hot Water
Boost	Heating
	Boost

Screen

Dial

Back

Confirm

Hot tip: If you’ve bought Hive Active Heating, for help controlling your heating and hot water remotely visit hivehome.com

Contents

Heating	page 4
Hot water	page 8
Other features	page 12
Multizone	page 13
Troubleshooting	page 15

Getting started

How to change the temperature:

1 Turn the dial clockwise to increase the target temperature

2Your heating will come on if the target temperature is above the actual temperature (you’ll see when the heating is on)

3Turn the dial anti-clockwise to lower the target temperature.

MON 19:25 M A N U A L

	ON
20˚	16˚
TARGET	ACTUAL

Heating

How to change mode:

Your thermostat has 3 different heating modes: Schedule, Manual and Off

1 Push the dial to wake up the thermostat

2Once the screen turns on press the Menu button and select Heat

3Here you’ll see the different modes: Schedule, Manual and Off

4Select one by turning and pushing the dial

Schedule turns your heating on and off when you want it to and can be more energy efficient

Manual makes sure your home maintains a constant temperature

Off leaves your heating in Frost Protection - so your heating will only come on if your home drops below 7°C. You’ll see on the screen to remind you that Frost Protection is enabled.

Setting up a heating schedule:

Your thermostat will walk you through setting up your heating schedule step by step.

To do this:

1Wake up your thermostat by pushing the dial and then press the Menu button

2Turn the dial to select Heat and push the dial to confirm

3Select Schedule and push the dial to confirm

4Scroll to Start Over and push the dial to confirm

5Follow the on screen instructions to create your new schedule.

How to view your heating schedule:

1 Push the dial to wake up the thermostat

2Once the screen turns on press the Menu button

3Turn the dial to select Heat, then push the dial

4Choose Schedule then select View/Edit Current

5Turn the dial left or right to browse through the days and to select a day

6You’ll now see the schedule for the day you selected.

	HEAT SCHEDULE: MON
06:00	08:15	11:0 0 12:0 0	1 6:00 21:3 0
18 º		18 º	18 º

Press tick to confirm, or press dial to edit.

Hot tip: To edit the schedule for that day just push the dial.

How to boost your heating for a short time:

1Press the Heating Boost button on top of the thermostat to turn the heating on

2Press the Heating Boost button again to increase the length of your boost

3Turn the dial to change

the boost temperature (it’s set to 22°C by default)

4 When the boost finishes, your heating will go back to its previous mode

5 To cancel boost early, press the Back button.

Hot water

Hot water features are not shown on combi boilers (boilers without a separate hot water tank) as they automatically heat water when it’s needed.

How to turn your hot water on or off:

1Wake up your thermostat by pushing the dial

2Once the screen turns on press the Menu button

3Turn the dial to select

Hot Water then push the dial

4Choose either Always On or Always Off

5Press the Confirm button.

MON 19:25

O N

M A N U A L

18˚

ACTUAL

Hot tip: If you only want hot water at certain times of the day, using Schedule mode could be more energy efficient.

Setting up a new hot water schedule:

Your thermostat will walk you through setting up your hot water schedule step by step.

To do this:

1Wake up your thermostat by pushing the dial and press the Menu button

2Turn the dial to select Hot Water and push the dial to confirm

3Select Schedule and push the dial to confirm

4Scroll to Start Over and push the dial to confirm

5Follow the on screen instructions to create your new schedule.

How to view your hot water schedule:

1 Push the dial to wake up the thermostat

2Once the screen turns on press the Menu button

3Turn the dial to select Hot Water, then push the dial

4Choose Schedule then select View/Edit Current

5Turn the dial left or right to browse through the days and to select a day

6You’ll now see the schedule for the day you selected.


			HOT WATER SCHEDULE: MON
06:00		08:15		11:0 0 12:0 0			1 6:00 21:3 0
O f f	O n		O f f		O n	O f f		O n	O f f

Press tick to confirm, or press dial to edit.

Hot tip: To edit the schedule for that day push the dial to start editing.

How to boost your hot water for a short time:

1Press the Hot Water Boost button on top of the thermostat to turn the hot water on

2	Press the Hot Water Boost	button again
	to increase the length of your boost

3 When your boost finishes, your system will go back to your previous mode

4 To cancel your boost early, press the Back button.

More things you can do with your thermostat

•Select Holiday mode and set the dates you’ll be away by going to Menu then Holiday

•Set a Child Lock so little hands can’t change the temperature, find it under Menu then Settings

•Increase the temperature of your Frost Protection setting. By default this is set so your home won’t drop below 7°C and will activate whatever mode your heating is in. Find it under

Menu then Settings.

Hive Multizone

Multizone lets you control up to three existing plumbed heating zones in your home. Each zone needs its own Hive thermostat and receiver.

If you are a Hive Multizone customer, to change the zone name of each thermostat log in to the Hive app or online dashboard and select

Manage Devices.

MON 19:25

M A N U A L

ON
16˚	Zone name
ZONE 1	Zone name

Troubleshooting:

If you need to identify which of your Hive thermostats belongs to which receiver follow these steps:

1 Turn the heating off in every zone using the app or thermostats

2When you look at the receivers the ‘central heating’ light should be switched off on each receiver

3Turn the heating on in one zone only by using the app or thermostat. The ‘central heating’ light on one receiver will turn green showing that this thermostat is paired to this receiver

4Repeat these steps to identify which receivers your other thermostats are paired with.

For more information on Hive Multizone, please visit hivehome.com/support

Troubleshooting

A red battery symbol means your batteries need to be replaced with four new AA batteries.

How to change the batteries:

1 Press the tab on the base of your thermostat

2Lift your thermostat off the hooks that hold it against the wall (and turn it over to access the batteries)

3Simply pop the batteries out and put the new ones in

4Re-hook the top of your thermostat and then press the bottom until it clicks to secure it to the wall.

22˚

Press tab to open

No signal

MON 19:25

22˚	No signal
NO SIGNAL

If this message shows on your thermostat – it means your thermostat and receiver aren’t communicating.

For more information visit hivehome.com/support or get in touch with the Hive team at help@hivehome.com

Hot tip: Even without a signal you can still manually switch your heating and hot water on and off by pressing the buttons on the Hive receiver (usually beside your boiler) when its ‘Status’ light is red.

Icons you might see on your thermostat

1 Current day and time

2Hot Water mode

3Heating mode

4Heating on

5Actual temperature

6Confirm button

7Menu button

8Back button

9Target temperature

10 Frost Protection

11 Boost time remaining

MON 19:25

ON ACTUAL

TARGET

3:17:12

1		2	3

MON 19:25	O N M A N U A L
3:17:12	ON	4
	16˚	5
TARGET	ACTUAL

A thermostat for every home

Accessorise your thermostat with our range of frames using colours from the Dulux Feature Wall collection.

You can choose from 11 Dulux colours plus a special wood effect frame. Visit hivehome.com to order your frame

Can we help?

You can view our handy how-to-use videos along with hints and tips at hivehome.com/support

If for any reason you need to return your Hive Active Heating, simply return your box and its contents to the retailer. Any return is subject to the retailer’s

refund policy so please don’t forget to check the retailer’s refund policy too.

Centrica Connected Home Limited declares that the radio equipment types SLT3b, SLR1b and SLR2b comply with Directive 2014/53/EU. Full declaration text available at: hivehome.com/compliance

Max. radiated power: <10 dBm. Frequency: 2405 - 2480 MHz

To avoid environmental and health problems due to hazardous substances in electrical and electronic

goods, appliances marked with a crossed out wheeled bin should not be placed into your household rubbish bin. Instead, when they are unable to be re-used, they should be recycled. Your local authority will be able

to advise you on the location of the nearest recycling centre that is authorised to accept this type of waste. Please recycle responsibly.

This thermostat is a Class I temperature control and contributes 1% to seasonal space heating energy efficiency.

Hive Active Heating User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual