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SW Version CGNVM_4.5.10.10T3-MGCP-150429
Hitron CGNVM User’s Guide
About This User’s
Guide
Intended Audience
This manual is intended for people who want to configure the CGNVM’s features via
its Graphical User Interface (GUI).
How to Use this User’s Guide
This manual contains information on each the CGNVM’s GUI screens, and describes
how to use its various features.
Use the Introduction on page 14 to see an overview of the topics covered in this
manual.
Use the Table of Contents (page 6), List of Figures (page 10) and List of Tables
(page 12) to quickly find information about a particular GUI screen or topic.
Use the Index (page 124) to find information on a specific keyword.
Use the rest of this User’s Guide to see in-depth descriptions of the CGNVM’s
features.
Related Documentation
Quick Installation Guide: see this for information on getting your CGNVM up
and running right away. It includes information on system requirements,
package contents, the installation procedure, and basic troubleshooting tips.
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Online Help: each screen in the CGNVM’s Graphical User Interface (GUI)
contains a Help button. Click this button to see additional information about
configuring the screen.
Document Conventions
This User’s Guide uses various typographic conventions and styles to indicate
content type:
Bulleted paragraphs are used to list items, and to indicate options.
1 Numbered paragraphs indicate procedural steps.
NOTE: Notes provide additional information on a subject.
Warnings provide information about actions that could harm you or your
device.
Product labels, field labels, field choices, etc. are in bold type. For example:
Select UDP to use the User Datagram Protocol.
A mouse click in the Graphical User Interface (GUI) is denoted by a right angle
bracket ( > ). For example:
Click Settings > Advanced Settings.
means that you should click Settings in the GUI, then Advanced settings.
A key stroke is denoted by square brackets and uppercase text. For example:
Press [ENTER] to continue.
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Customer Support
For technical assistance or other customer support issues, please consult your Hitron
representative.
Default Login Details
The CGNVM’s default IP address and login credentials are as follows. For more
information, see Login to the CGNVM on page 25.
Table 1: Default Credentials
IP Address192.168.0.1
Usernamecusadmin
Passwordpassword
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ABOUT THIS USER’S GUIDE
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Copyright 2014 Hitron Technologies. All rights reserved. All trademarks and
registered trademarks used are the properties of their respective owners.
DISCLAIMER: The information in this User’s Guide is accurate at the time of writing.
This User’s Guide is provided “as is” without express or implied warranty of any kind.
Neither Hitron Technologies nor its agents assume any liability for inaccuracies in this
User’s Guide, or losses incurred by use or misuse of the information in this User’s
Guide.
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Table of Contents
About This User’s Guide ................................................................. 2
Table of Contents ........................................................................... 6
List of Figures ................................................................................ 10
List of Tables ................................................................................. 12
Table 42: The MTA: Status Screen ..................................................................120
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LIST OF TABLES
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1
Introduction
This chapter introduces the CGNVM and its GUI (Graphical User Interface).
1.1 CGNVM Overview
Your CGNVM is a DOCSIS cable modem, router, embedded Multimedia Terminal
Adapter (eMTA) and wireless access point that allows you to connect your cabled
Ethernet, wireless devices and analog telephones to one another and to the Internet
via your building’s cable connection.
Figure 1: Application Overview
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1.1.1 Key Features
The CGNVM provides:
DOCSIS/EuroDOCSIS 3.0 compliance and DOCSIS 3.0 certification.
Two USB 2.0 hosts, supporting Network Attached Storage (NAS) functionality.
WiFi 2.4GHz 802.11n and 5GHz 802.11ac dual-band MIMO internal antennas.
16 wireless Service Set IDentifiers (SSIDS); 8 SSIDs per radio.
Individual configuration for each SSID, including security, bridging, routing,
firewall and WiFi parameters.
Integrated DLNA media server with support for video, audio and image serving.
Well-defined LEDs that clearly display device and network status.
Enhanced management and stability for low total cost of ownership.
2 FXS ports for telephony using SIP or MGCP.
MoCA 2.0 connectivity for highest performance.
Full operator control via configuration file and SNMP
TR-069 and HNAP ready for easy setup and remote management
1.2 Hardware Connections
This section describes the CGNVM’s physical ports and buttons.
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Figure 2: Hardware Connections
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Table 2: Hardware Connections
WPSPress this button to begin the WiFi Protected Setup
(WPS) Push-Button Configuration (PBC) procedure.
Press the PBC button on your wireless clients in the
coverage area within two minutes to enable them to join
the wireless network.
The WPS LED displays WiFi Protected Setup
connection status as follows:
Bi-color, blinking: the WPS connection is
processing.
Green, steady: the WPS connection has been
successful.
Red, steady: the WPS connection has failed, or an
error has occurred.
Off: WPS is not active.
See WPS on page 78 for more information.
USBThe CGNVM provides two USB 2.0 host ports, allowing
you to plug in USB flash disks for mounting and sharing
through the LAN interfaces via the Samba protocol
(network neighborhood).
The CGNVM supports the following Windows file
systems:
FAT16
FAT32
USB devices must not drain more than 500mA
from the USB port. USB devices requiring
more than 500mA should be provided with
their own power source(s).
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Table 2: Hardware Connections
RESETUse this button to reboot or reset your CGNVM to its
factory default settings.
To reboot the CGNVM, press the button and hold it for
less than five seconds. The CGNVM restarts, using your
existing settings.
To reset the CGNVM, press the button and hold it for
five or more seconds. All user-configured settings are
deleted, and the CGNVM restarts using its factory
default settings.
LINE 1Use these ports to connect your analog phones for VoIP
LINE 2
LAN1Use these ports to connect your computers and other
LAN2
LAN3
services, using cables with RJ11 connectors.
network devices, using Category 5 or 6 Ethernet cables
with RJ45 connectors.
LAN4
CABLEUse this to connect to the Internet via an F-type RF
cable.
POWERUse the POWER port to connect to the 100~125VAC
power cable that came with your CGNVM.
NOTE: Additionally to the POWER connection, you can
also use a battery to power the CGNVM in the
event of a power outage; see Battery Installation
(optional) on page 19.
Figure 3: Power Cable
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1.3 Battery Installation (optional)
Depends on your multiple system operator (MSO), the CGNVM may be equipped
with a lithium-ion battery backup that can provide emergency power to the device in
the event of a power outage.
You can install and replace the CGNVM’s battery without disconnecting the power
cable.
NOTE: The CGNVM battery is intended for use as a backup to the main power
source, not as a replacement for it. For optimal power performance you
should use the battery in conjunction with the main power source.
For safety and regulatory reasons, batteries are shipped separately to the CGNVM,
and must be manually installed. To install the battery:
1 The battery compartment is located on the underside of the CGNVM. Place the
CGNVM on a table and remove the battery compartment door.
Figure 4: Battery Compartment (optional)
2 Remove the battery from its packaging.
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Figure 5: Battery (optional)
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NOTE: Your battery may look somewhat different from the battery depicted,
depending on the number of cells it contains.
3 Insert the battery into the battery compartment.
4 Replace the battery compartment door and return the CGNVM to an upright
position.
1.4 LEDs
This section describes the CGNVM’s LEDs (lights).
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Figure 6: LEDs
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Table 3: LEDs
LEDSTATUSDESCRIPTION
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Table 3: LEDs
POWERGreen, steadyThe CGNVM is running on AC power via the power
cord.
Green, blinking
(optional)
OffThe CGNVM is not running on AC power via the
DSGreen, blinkingThe CGNVM is searching for a downstream
Green, steadyThe CGNVM has successfully located and locked
Blue, steadyThe CGNVM is successfully engaged in channel
OffThere is no downstream activity on the CABLE
USGreen, blinkingThe CGNVM is searching for an upstream
Green, steadyThe CGNVM has successfully located and locked
Blue, steadyThe CGNVM is successfully engaged in channel
The CGNVM is running on battery power when AC
power is disconnected.
power cord.
frequency on the CABLE connection.
onto a single downstream frequency on the CABLE
connection.
bonding on the downstream connection.
connection.
frequency on the CABLE connection.
onto a single upstream frequency on the CABLE
connection.
bonding on the upstream connection.
OffThere is no upstream activity on the CABLE
connection.
OnlineGreen, blinkingThe CGNVM’s cable modem is registering with the
service provider’s CMTS.
Green, steadyThe CGNVM’s cable modem has successfully
registered with the service provider and is ready for
data transfer.
OffThe CGNVM’s cable modem is offline.
WIRELESS
(2.4GHZ)
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OffThe 2.4GHz wireless network is not enabled.
Green, steadyThe 2.4GHz wireless network is enabled, and no
data is being transmitted or received over the
2.4GHz wireless network.
Green, blinkingThe 2.4GHz wireless network is enabled, and data
is being transmitted or received over the 2.4GHz
wireless network.
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Table 3: LEDs
WIRELESS
(5GHZ)
Hitron CGNVM User’s Guide
OffThe 5GHz wireless network is not enabled.
Green, steadyThe 5GHz wireless network is enabled, and no data
is being transmitted or received over the 5GHz
wireless network.
Green, blinkingThe 5GHz wireless network is enabled, and data is
being transmitted or received over the 5GHz
wireless network.
Line 1
Line 2
BATTERY
(optional)
MoCAOffThe CGNVM’s MoCA functionality is not enabled.
OffNo telephone is connected to the relevant Line
port.
Green, blinkingA telephone is connected to the relevant Line port,
and is off-hook.
Green, steadyA telephone is connected to the relevant Line port,
and is on-hook.
OffThe CGNVM is running on battery power.
Amber, steadyThe CGNVM is not running on battery power.
Amber, blinkingThe CGNVM’s battery power is low.
Green, blinkingThe CGNVM is searching for MoCA devices on the
cable network.
Green, steadyThe CGNVM has detected a MoCA device on the
cable network, and has successfully made a
connection to it.
NOTE: For information on the behavior of the WPS button LED, see Table 2 on page
17.
1.5 IP Address Setup
Before you log into the CGNVM’s GUI, your computer’s IP address must be in the
same subnet as the CGNVM. This allows your computer to communicate with the
CGNVM.
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NOTE: See IP Addresses and Subnets on page 30 for background information.
If your computer is configured to get an IP address automatically, or if you are not
sure, try to log in to the CGNVM (see GUI Overview on page 26).
If the login screen displays, your computer is already configured correctly.
If the login screen does not display, your computer is not configured correctly.
Follow the procedure in Manual IP Address Setup on page 24 and set your
computer to get an IP address automatically. Try to log in again. If you cannot
log in, follow the manual IP address setup procedure again, and set a specific IP
address as shown. Try to log in again.
NOTE: If you still cannot see the login screen, your CGNVM’s IP settings may have
been changed from their defaults. If you do not know the CGNVM’s new
address, you should return it to its factory defaults. See Resetting the
CGNVM on page 28. Bear in mind that ALL user-configured settings are lost.
1.5.1 Manual IP Address Setup
By default, your CGNVM’s local IP address is 192.168.0.1. If your CGNVM is using
the default IP address, you should set your computer’s IP address to be between
192.168.0.2 and 192.168.0.254.
Take the following steps to manually set up your computer’s IP address to connect to
the CGNVM:
NOTE: This example uses Windows XP; the procedure for your operating system
may be different.
1 Click Start, then click Control Panel.
2 In the window that displays, double-click Network Connections.
3 Right-click your network connection (usually Local Area Connection) and click
Properties.
4 In the General tab’s This connection uses the following items list, scroll
down and select Internet Protocol (TCP/IP). Click Properties.
5 You can get an IP address automatically, or specify one manually:
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If your network has an active DHCP server, select Get an IP address
automatically.
If your network does not have an active DHCP server, select Use the
following IP address. In the IP address field, enter a value between
192.168.0.2 and 192.168.0.254 (default). In the Subnet mask field, enter
255.255.255.0 (default).
NOTE: If your CGNVM is not using the default IP address, enter an IP address and
subnet mask that places your computer in the same subnet as the CGNVM.
6 Click OK. The Internet Protocol (TCP/IP) window closes. In the Local Area
Connection Properties window, click OK.
Your computer now obtains an IP address from the CGNVM, or uses the IP address
that you specified, and can communicate with the CGNVM.
1.6 Login to the CGNVM
Take the following steps to login to the CGNVM’s GUI.
NOTE: You can login to the CGNVM’s GUI via the wireless interface. However, it is
strongly recommended that you configure the CGNVM via a wired connection
on the LAN.
1 Open a browser window.
2 Enter the CGNVM’s IP address (default 192.168.0.1) in the URL bar. The Login
screen displays.
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Figure 7: Login
3 Enter the Username and Password. The default login username is cusadmin,
and the default password is password.
NOTE: The Username and Password are case-sensitive; “Password” is not the same
as “password”.
4 Click Login. The Status Overview screen displays (see Status Overview on
page 29).
1.7 GUI Overview
This section describes the CGNVM’s GUI.
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Figure 8: GUI Overview
Hitron CGNVM User’s Guide
Table 4: GUI Overview
Primary
Navigation
Secondary
Navigation
Main WindowUse this section to read information about your CGNVM’s
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Use this section to move from one part of the GUI to another.
Use this section to move from one related screen to another.
configuration, and make configuration changes.
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1.8 Resetting the CGNVM
When you reset the CGNVM to its factory defaults, all user-configured settings are
lost, and the CGNVM is returned to its initial configuration state.
To reset the CGNVM, click Admin > Device Reset. In the screen that displays, click
the Factory Reset button.
The CGNVM turns off and on again, using its factory default settings.
NOTE: Depending on your CGNVM’s previous configuration, you may need to re-
configure your computer’s IP settings; see IP Address Setup on page 23.
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2
Status
This chapter describes the screens that display when you click Status in the toolbar.
It contains the following sections:
Status Overview on page 29
The Status: Overview Screen on page 39
The Status: System Information Screen on page 41
The Status: DOCSIS Provisioning Screen on page 43
The Status: DOCSIS WAN Screen on page 44
The Status: DOCSIS Event Screen on page 47
The Status: Wireless Screen on page 49
The Status: MoCA Screen on page 52
2.1 Status Overview
This section describes some of the concepts related to the Status screens.
2.1.1 DOCSIS
The Data Over Cable Service Interface Specification (DOCSIS) is a
telecommunications standard that defines the provision of data services) Internet
access) over a traditional cable TV (CATV) network.
Your CGNVM supports DOCSIS version 3.0.
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2.1.2 IP Addresses and Subnets
Every computer on the Internet must have a unique Internet Protocol (IP) address.
The IP address works much like a street address, in that it identifies a specific
location to which information is transmitted. No two computers on a network can have
the same IP address.
2.1.2.1 IP Address Format
IP addresses consist of four octets (8-bit numerical values) and are usually
represented in decimal notation, for example 192.168.1.1. In decimal notation, this
means that each octet has a minimum value of 0 and a maximum value of 255.
An IP address carries two basic pieces of information: the “network number” (the
address of the network as a whole, analogous to a street name) and the “host ID”
(analogous to a house number) which identifies the specific computer (or other
network device).
2.1.2.2 IP Address Assignment
IP addresses can come from three places:
The Internet Assigned Numbers Agency (IANA)
Your Internet Service Provider
You (or your network devices)
IANA is responsible for IP address allocation on a global scale, and your ISP assigns
IP addresses to its customers. You should never attempt to define your own IP
addresses on a public network, but you are free to do so on a private network.
In the case of the CGNVM:
The public network (Wide Area Network or WAN) is the link between the cable
connector and your Internet Service Provider. Your CGNVM’s IP address on this
network is assigned by your service provider.
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STATUS
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