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About This User’s
Guide
Intended Audience
This manual is intended for people who want to configure the CGNV4’s features via
its Graphical User Interface (GUI).
How to Use this User’s Guide
This manual contains information on each the CGNV4’s GUI screens, and describes
how to use its various features.
Use the Introduction on page 14 to see an overview of the topics covered in this
manual.
Use the Table of Contents (page 6), List of Figures (page 10) and List of Tables
(page 12) to quickly find information about a particular GUI screen or topic.
Use the Index (page 108) to find information on a specific keyword.
Use the rest of this User’s Guide to see in-depth descriptions of the CGNV4’s
features.
Related Documentation
Quick Installation Guide: see this for information on getting your CGNV4 up
and running right away. It includes information on system requirements,
package contents, the installation procedure, and basic troubleshooting tips.
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Online Help: each screen in the CGNV4’s Graphical User Interface (GUI)
contains a Help button. Click this button to see additional information about
configuring the screen.
Document Conventions
This User’s Guide uses various typographic conventions and styles to indicate
content type:
Bulleted paragraphs are used to list items, and to indicate options.
1 Numbered paragraphs indicate procedural steps.
NOTE: Notes provide additional information on a subject.
Warnings provide information about actions that could harm you or your
device.
Product labels, field labels, field choices, etc. are in bold type. For example:
Select UDP to use the User Datagram Protocol.
A mouse click in the Graphical User Interface (GUI) is denoted by a right angle
bracket ( > ). For example:
Click Settings > Advanced Settings.
means that you should click Settings in the GUI, then Advanced settings.
A key stroke is denoted by square brackets and uppercase text. For example:
Press [ENTER] to continue.
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Customer Support
For technical assistance or other customer support issues, please consult your Hitron
representative.
Default Login Details
The CGNV4’s default IP address and login credentials are as follows. For more
information, see Logging in to the CGNV4 on page 23.
Table 1: Default Credentials
IP Address192.168.0.1
Usernameadmin
Passwordadmin
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Copyright 2014 Hitron Technologies. All rights reserved. All trademarks and
registered trademarks used are the properties of their respective owners.
DISCLAIMER: The information in this User’s Guide is accurate at the time of writing.
This User’s Guide is provided “as is” without express or implied warranty of any kind.
Neither Hitron Technologies nor its agents assume any liability for inaccuracies in this
User’s Guide, or losses incurred by use or misuse of the information in this User’s
Guide.
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Table of Contents
About This User’s Guide ................................................................. 2
Table of Contents ........................................................................... 6
List of Figures ............................................................................... 10
List of Tables ................................................................................. 12
Table 40: The Security: Logs Screen ...............................................................104
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1
Introduction
This chapter introduces the CGNV4 and its GUI (Graphical User Interface).
1.1 CGNV4 Overview
Your CGNV4 is a DOCSIS cable modem, router, embedded Multimedia Terminal
Adapter (eMTA) and wireless access point that allows you to connect your cabled
Ethernet, wireless devices and analog telephones to one anotherand to the Internet via your
building’s cable connection.
Figure 1: Application Overview
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1.1.1 Key Features
The CGNV4 provides:
DOCSIS/EuroDOCSIS 3.0 compliance
IEEE 802.11ac WiFi access point 3x3 dual band MIMO internal antennas
Local Area Network connection via four 10/100/1000 Mbps Ethernet ports
Two FXS analog telephone ports using SIP or MGCP
USB 2.0 host port
Quality of Service (QoS) for optimal video and data performance
External LEDs clearly displaying device and network status
Full operator control via configuration file and SNMP
TR-069 and HNAP for easy setup and remote management
Wireless security: WEP, WPA-PSK and WPA2-PSK encryption, Wifi Protected
Setup (WPS) push-button and PIN configuration, MAC filtering
Settings backup and restore
Secure configuration interface, accessible by Web browser
1.2 Hardware Connections
This section describes the CGNV4’s physical ports and buttons.
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Figure 2: Hardware Connections
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Table 2: Hardware Connections
WPSPress this button to begin the WiFi Protected Setup
(WPS) Push-Button Configuration (PBC) procedure.
Press the PBC button on your wireless clients in the
coverage area within two minutes to enable them to join
the wireless network.
See WPS on page 63 for more information.
USBThe CGNV4 provides a USB 2.0 host port, allowing you
to plug in USB flash disks for mounting and sharing
through the LAN interfaces via the Samba protocol
(network neighborhood).
The CGNV4 supports the following Windows file
systems:
FAT16
FAT32
NTFS
USB devices must not drain more than 500mA
from the USB port. USB devices requiring
more than 500mA should be provided with
their own power source(s).
LINE 1Use these ports to connect your analog phones for VoIP
LINE 2
RESETUse this button to reboot or reset your CGNV4 to its
LAN1Use these ports to connect your computers and other
LAN2
LAN3
LAN4
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services, using cables with RJ11 connectors.
factory default settings.
To reboot the CGNV4, press the button and hold it for
less than five seconds. The CGNV4 restarts, using your
existing settings.
To reset the CGNV4, press the button and hold it for
more than ten seconds. All user-configured settings are
deleted, and the CGNV4 restarts using its factory default
settings.
network devices, using Category 5 or 6 Ethernet cables
with RJ45 connectors.
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Table 2: Hardware Connections
CABLEUse this to connect to the Internet via an F-type RF
cable.
POWERUse the POWER port to connect to the 12v/2A power
adapter that came with your CGNV4. Use the POWER
switch to turn the CGNV4 on or off.
NEVER use another power adapter with your
CGNV4. Doing so could harm your CGNV4.
Figure 3: Power Adaptor
1.3 LEDs
This section describes the CGNV4’s LEDs (lights).
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Figure 4: LEDs
Table 3: LEDs
LEDSTATUSDESCRIPTION
USGreen, blinkingThe CGNV4 is searching for an upstream frequency
on the CABLE connection.
Green, steadyThe CGNV4 has successfully located and locked
onto an upstream frequency on the CABLE
connection.
BlueThe CGNV4 is engaged in channel bonding on the
upstream connection.
OffThere is no upstream activity on the CABLE
connection.
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Table 3: LEDs
DSGreen, blinkingThe CGNV4 is searching for a downstream
frequency on the CABLE connection.
Green, steadyThe CGNV4 has successfully located and locked
onto a downstream frequency on the CABLE
connection.
BlueThe CGNV4 is engaged in channel bonding on the
downstream connection.
OffThere is no downstream activity on the CABLE
connection.
StatusBlinkingThe CGNV4’s cable modem is registering with the
service provider’s CMTS.
OnThe CGNV4’s cable modem has successfully
registered with the service provider and is ready for
data transfer.
LANOffNo device is connected to one of the LAN ports.
Green, blinkingA device is connected to one of the LAN ports via a
Fast Ethernet (100Mbps) link, and is transmitting or
receiving data.
WIRELESS
(2.4GHZ)
Green, steadyA device is connected to one of the LAN ports via a
Fast Ethernet (100Mbps) link, but is not transmitting
or receiving data.
Blue, blinkingA device is connected to one of the LAN ports via a
Gigabit Ethernet (1000Mbps) link, and is
transmitting or receiving data.
Blue, steadyA device is connected to one of the LAN ports via a
Gigabit Ethernet (1000Mbps) link, but is not
transmitting or receiving data.
OffThe 2.4GHz wireless network is not enabled.
Green, steadyThe 2.4GHz wireless network is enabled, and no
data is being transmitted or received over the
2.4GHz wireless network.
Green, blinkingThe 2.4GHz wireless network is enabled, and data
is being transmitted or received over the 2.4GHz
wireless network.
Bi-colorWi-Fi Protected Setup (WPS) is in operation on the
2.4GHz wireless network.
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Table 3: LEDs
WIRELESS
(5GHZ)
USBOffNo USB device is connected to a USB port.
OffThe 5GHz wireless network is not enabled.
Green, steadyThe 5GHz wireless network is enabled, and no data
is being transmitted or received over the 5GHz
wireless network.
Green, blinkingThe 5GHz wireless network is enabled, and data is
being transmitted or received over the 5GHz
wireless network.
Bi-colorWi-Fi Protected Setup (WPS) is in operation on the
5GHz wireless network.
Green, steadyA USB device is connected to a USB port, and is
not transmitting or receiving data.
Green, blinkingA USB device is connected to a USB port, and is
transmitting or receiving data.
Line 1
Line 2
OffNo telephone is connected to the relevant Line
port.
BlinkingA telephone is connected to the relevant Line port,
and is off-hook.
OnA telephone is connected to the relevant Line port,
and is on-hook.
1.4 IP Address Setup
Before you log into the CGNV4’s GUI, your computer’s IP address must be in the
same subnet as the CGNV4. This allows your computer to communicate with the
CGNV4.
NOTE: See IP Addresses and Subnets on page 27 for background information.
If your computer is configured to get an IP address automatically, or if you are not
sure, try to log in to the CGNV4 (see GUI Overview on page 24).
If the login screen displays, your computer is already configured correctly.
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If the login screen does not display, your computer is not configured correctly.
Follow the procedure in Manual IP Address Setup on page 22 and set your
computer to get an IP address automatically. Try to log in again. If you cannot
log in, follow the manual IP address setup procedure again, and set a specific IP
address as shown. Try to log in again.
NOTE: If you still cannot see the login screen, your CGNV4’s IP settings may have
been changed from their defaults. If you do not know the CGNV4’s new
address, you should return it to its factory defaults. See Resetting the CGNV4
on page 25. Bear in mind that ALL user-configured settings are lost.
1.4.1 Manual IP Address Setup
By default, your CGNV4’s local IP address is 192.168.0.1. If your CGNV4 is using the
default IP address, you should set your computer’s IP address to be between
192.168.0.2 and 192.168.0.254.
Take the following steps to manually set up your computer’s IP address to connect to
the CGNV4:
NOTE: This example uses Windows XP; the procedure for your operating system
may be different.
1 Click Start, then click Control Panel.
2 In the window that displays, double-click Network Connections.
3 Right-click your network connection (usually Local Area Connection) and click
Properties.
4 In the General tab’s This connection uses the following items list, scroll
down and select Internet Protocol (TCP/IP). Click Properties.
5 You can get an IP address automatically, or specify one manually:
If your network has an active DHCP server, select Get an IP address
automatically.
If your network does not have an active DHCP server, select Use the
following IP address. In the IP address field, enter a value between
192.168.0.2 and 192.168.0.254 (default). In the Subnet mask field, enter
255.255.255.0 (default).
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NOTE: If your CGNV4 is not using the default IP address, enter an IP address and
subnet mask that places your computer in the same subnet as the CGNV4.
6 Click OK. The Internet Protocol (TCP/IP) window closes. In the Local Area
Connection Properties window, click OK.
Your computer now obtains an IP address from the CGNV4, or uses the IP address
that you specified, and can communicate with the CGNV4.
1.5 Logging in to the CGNV4
Take the following steps to log into the CGNV4’s GUI.
NOTE: You can log into the CGNV4’s GUI via the wireless interface. However, it is
strongly recommended that you configure the CGNV4 via a wired connection
on the LAN.
1 Open a browser window.
2 Enter the CGNV4’s IP address (default 192.168.0.1) in the URL bar. The Login
screen displays.
Figure 5: Login
3 Enter the Username and Password. The default login username is admin, and
the default password is admin.
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NOTE: The Username and Password are case-sensitive; “admin” is not the same as
“Admin”.
4 Click Login. The System Information screen displays (see The System
Information Screen on page 33).
1.6 GUI Overview
This section describes the CGNV4’s GUI.
Figure 6: GUI Overview
Table 4: GUI Overview
Primary
Navigation Bar
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Use this section to move from one part of the GUI to another.
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Table 4: GUI Overview (continued)
Secondary
Navigation Bar
Main WindowUse this section to read information about your CGNV4’s
Use this section to move from one related screen to another.
configuration, and make configuration changes.
1.7 Resetting the CGNV4
When you reset the CGNV4 to its factory defaults, all user-configured settings are
lost, and the CGNV4 is returned to its initial configuration state.
To reset the CGNV4, click Admin > Device Reset. In the screen that displays, click
the Factory Default button.
The CGNV4 turns off and on again, using its factory default settings.
NOTE: Depending on your CGNV4’s previous configuration, you may need to re-
configure your computer’s IP settings; see IP Address Setup on page 21.
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2
Status
This chapter describes the screens that display when you click Status in the toolbar.
It contains the following sections:
Status Overview on page 26
The System Information Screen on page 33
The DOCSIS Provisioning Screen on page 34
The DOCSIS WAN Screen on page 35
The DOCSIS Event Screen on page 38
The Wireless Status Screen on page 39
The MTA Screen on page 42
2.1 Status Overview
This section describes some of the concepts related to the Status screens.
2.1.1 DOCSIS
The Data Over Cable Service Interface Specification (DOCSIS) is a
telecommunications standard that defines the provision of data services) Internet
access) over a traditional cable TV (CATV) network.
Your CGNV4 supports DOCSIS version 3.0.
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2.1.2 IP Addresses and Subnets
Every computer on the Internet must have a unique Internet Protocol (IP) address.
The IP address works much like a street address, in that it identifies a specific
location to which information is transmitted. No two computers on a network can have
the same IP address.
2.1.2.1 IP Address Format
IP addresses consist of four octets (8-bit numerical values) and are usually
represented in decimal notation, for example 192.168.1.1. In decimal notation, this
means that each octet has a minimum value of 0 and a maximum value of 255.
An IP address carries two basic pieces of information: the “network number” (the
address of the network as a whole, analogous to a street name) and the “host ID”
(analogous to a house number) which identifies the specific computer (or other
network device).
2.1.2.2 IP Address Assignment
IP addresses can come from three places:
The Internet Assigned Numbers Agency (IANA)
Your Internet Service Provider
You (or your network devices)
IANA is responsible for IP address allocation on a global scale, and your ISP assigns
IP addresses to its customers. You should never attempt to define your own IP
addresses on a public network, but you are free to do so on a private network.
In the case of the CGNV4:
The public network (Wide Area Network or WAN) is the link between the cable
connector and your Internet Service Provider. Your CGNV4’s IP address on this
network is assigned by your service provider.
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The private network is your Local Area Network (LAN) and Wireless Local Area
Network (WLAN), if enabled. You are free to assign IP addresses to computers
on the LAN and WLAN manually, or to allow the CGNV4 to assign them
automatically via DHCP (Dynamic Host Configuration Protocol). IANA has
reserved the following blocks of IP addresses to be used for private networks
only:
Table 5: Private IP Address Ranges
FROM......TO
10.0.0.010.255.255.255
172.16.0.0172.31.255.255
192.168.0.0192.168.255.255
If you assign addresses manually, they must be within the CGNV4’s LAN
subnet.
2.1.2.3 Subnets
A subnet (short for sub-network) is, as the name suggests, a separate section of a
network, distinct from the main network of which it is a part. A subnet may contain all
of the computers at one corporate local office, for example, while the main network
includes several offices.
In order to define the extent of a subnet, and to differentiate it from the main network,
a subnet mask is used. This “masks” the part of the IP address that refers to the main
network, leaving the part of the IP address that refers to the sub-network.
Each subnet mask has 32 bits (binary digits), as does each IP address:
A binary value of 1 in the subnet mask indicates that the corresponding bit in the
IP address is part of the main network.
A binary value of 0 in the subnet mask indicates that the corresponding bit in the
IP address is part of the sub-network.
For example, the following table shows the IP address of a computer (192.168.1.1)
expressed in decimal and binary (each cell in the table indicates one octet):
Table 6: IP Address: Decimal and Binary
19216801
11000000101010000000000000000001
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The following table shows a subnet mask that “masks” the first twenty-four bits of the
IP address, in both its decimal and binary notation.
Table 7: Subnet Mask: Decimal and Binary
2552552550
11111111111111111111111100000000
This shows that in this subnet, the first three octets (192.168.1, in the example IP
address) define the main network, and the final octet (1, in the example IP address)
defines the computer’s address on the subnet.
The decimal and binary notations give us the two common ways to write a subnet
mask:
Decimal: the subnet mask is written in the same fashion as the IP address:
255.255.255.0, for example.
Binary: the subnet mask is indicated after the IP address (preceded by a forward
slash), specifying the number of binary digits that it masks. The subnet mask
255.255.255.0 masks the first twenty-four bits of the IP address, so it would be
written as follows: 192.168.1.1/24.
2.1.3 DHCP
The Dynamic Host Configuration Protocol, or DHCP, defines the process by which IP
addresses can be assigned to computers and other networking devices
automatically, from another device on the network. This device is known as a DHCP
server, and provides addresses to all the DHCP client devices.
In order to receive an IP address via DHCP, a computer must first request one from
the DHCP server (this is a broadcast request, meaning that it is sent out to the whole
network, rather than just one IP address). The DHCP server hears the requests, and
responds by assigning an IP address to the computer that requested it.
If a computer is not configured to request an IP address via DHCP, you must
configure an IP address manually if you want to access other computers and devices
on the network. See IP Address Setup on page 21 for more information.
By default, the CGNV4 is a DHCP client on the WAN (the CATV connection). It
broadcasts an IP address over the cable network, and receives one from the service
provider. By default, the CGNV4 is a DHCP server on the LAN; it provides IP
addresses to computers on the LAN which request them.
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2.1.4 DHCP Lease
“DHCP lease” refers to the length of time for which a DHCP server allows a DHCP
client to use an IP address. Usually, a DHCP client will request a DHCP lease
renewal before the lease time is up, and can continue to use the IP address for an
additional period. However, if the client does not request a renewal, the DHCP server
stops allowing the client to use the IP address.
This is done to prevent IP addresses from being used up by computers that no longer
require them, since the pool of available IP addresses is finite.
2.1.5 MAC Addresses
Every network device possesses a Media Access Control (MAC) address. This is a
unique alphanumeric code, given to the device at the factory, which in most cases
cannot be changed (although some devices are capable of “MAC spoofing”, where
they impersonate another device’s MAC address).
MAC addresses are the most reliable way of identifying network devices, since IP
addresses tend to change over time (whether manually altered, or updated via
DHCP).
Each MAC address displays as six groups of two hexadecimal digits separated by
colons (or, occasionally, dashes) for example 00:AA:FF:1A:B5:74.
NOTE: Each group of two hexadecimal digits is known as an “octet”, since it
represents eight bits.
Bear in mind that a MAC address does not precisely represent a computer on your
network (or elsewhere), it represents a network de
computer (or other device). For example, if a single computer has an Ethernet card
(to connect to your CGNV4 via one of the LAN ports) and also has a wireless card (to
connect to your CGNV4 over the wireless interface) the MAC addresses of the two
cards will be different. In the case of the CGNV4, each internal module (cable modem
module, Ethernet module, wireless module, etc.) possesses its own MAC address.
vice, which may be part of a
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