HiTi CS-200e User Manual [en, es]

HiTi

user manual

HiTi Digital, Inc.

www.hiti.com

English

CONTENTS

PREFACE

Announcements

Chapter 1. Getting ready

1.1 Checking box contents

1.2 Appearance of the printer and key functions

1.3 Installation

1.3.1 Ribbon Installing

1.3.2 Printer Connecting (Power & USB)

1.3.3 Card Placing

Chapter 2. Start Printing

2.1 Printer driver installation

2.2 Print settings

Chapter 3. Printer maintenance

3.1 General warranty information notice announcement

3.2 Routine / Regular printer cleaning

3.2.1 Using cleaning card

3.2.2 Using dust arrester

3.2.3 Cleaning TPH (Thermal Print Head)

Chapter 4. Help diagnosis

4.1 Warnings / Error messages and diagnosis

4.1.1 LCM control panel

4.1.2 Control panel warning messages

4.2 Identify installed driver software version

4.3 Troubleshooting

4.3.1 Printing problems

4.3.2 Releasing from card jams

4.4 Technical support

Appendix A: Technical Specifications
Appendix B: FCC Compliance Statement

HiTi CS-200e & CS-220e user manual

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HiTi CS-200e & CS-220e user manual

Copyright

Copyright © HiTi Digital, Inc. All Rights Reserved

Copyright notice

Users must comply with the copyright regulations applicable in their own country. This manual must not be
reproduced, translated, photocopied, transmitted or any kind to be duplicated in whole or in part, for any
reasons and by any electronic or mechanical means whatsoever without the express a written consent of the
HiTi Digital, Inc.
All the information contained in this document is subject to changed without prior notice.
HiTi Digital, Inc. cannot be held liable for any errors that may be found in this manual, or for any loss or
damage arising accidentally or as a result of dissemination or use of this manual.

All product information and photos herein are for illustrative and tutoring purposes only, with final specifi­cations to be confirmed by purchase orders.For any questions, please kindly contact HiTi Digital, Inc. sites
in the guide book

Trademarks acknowledgement

HiTi CS Card Printer is a trademark of HiTi Digital, Inc. product. All other trademarks belong to their
respective holders.

Warranty

Refer to the warranty card supplied with your card printer package box for warranty terms, conditions
and limitations.

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HiTi CS-200e & CS-220e user manual

Knowing your new printer

We thank you for choosing HiTi CS card printer, the beginning of our long term successful association with
you together. With HiTi CS card printer, you will be able to enjoy easy operating, high quality plastic cards
printing conveniently for personalized ID card, credit cards, membership cards and badges from various
level of thickness and color style. Please ensure HiTi CS card printer to use the original consumables from
HiTi Digital, Inc. For more details, visit our website at www.hiti.com .

Warranty Registration

Please do take time to register online at www.hiti.com and you will be rewarded with a special offer after
registration is completed.

Getting ready to start

The main purpose of this user guide is to guide you to set up your printer step by step. Please take time
to read through this carefully and complete the installation before start operating. This will save you time
during installation and use, help you to understand more about this printer and its features. Should you
discover any errors in this guide, please do help us by emailing us at [e-mail] .

Assistant Icons

The following assistant icons will show up in this guide to indicate important information to be noticed.

Special warning notice More in-depth information notice

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HiTi CS-200e & CS-220e user manual

Chapter1. Getting ready

1.1 Checking box contents

HiTi CS card printer is supplied with several accessories and please do take time to check it closely.
The accessories contents list may vary depending from your region/location.

If any of below item is missing, please contact your nearest HiTi customer support facility of
your local HiTi CS card printer distributor.

Accessories provide with your HiTi CS card printer:

Card output hopper Weight module USB cable Power adaptor Power cord

user manual

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user manual Master CD

Dust arrester

with cleaning roller

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Cleaning kit

Monochrome

Ribbon Chip

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1.2 Appearance of the printer and key functions

HiTi CS-200e & CS-220e user manual

Top cover opening button

LCM control panel

Manual card feed
input location

Input card cover

Input card feeder (100cards)

Manual releasing card

jam screw socket

(flathead screwdriver)

Spec. label

ON / OFF

hard power switch button

USB cable connection socket

Power socket

Ethernet expansion socket (Optional)

Smart IC encoding expansion socket (Optional)

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Thermal print head

Ribbon spool fitting position

Ribbon ID key socket

(color coded)

HiTi CS-200e & CS-220e user manual

Card thickness adjustor

Dust arrester socket

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1.3 Installation

1.3.1 Ribbon Installing

Using the original HiTi CS Card Printer Ribbon consumables will optimize your printer’s performance and
avoid causing damages to it. Use of non HiTi original consumables will void the manufacturer’s warranty
policy for the printer.

To optimize printing quality, please engage in printer cleaning every time when the ribbon is changed.

a. Open the top cover.
b. Place the ribbon ID key into ID key socket.
c. Insert the ribbon as shown.

Please ensure your ribbon format is corresponded to installed ribbon ID key’s label.
Please make sure your ribbon film is facing top side during installation and also ensure the color
of ribbon spool/core is matching to the ribbon adapter/holder.

d. Close the top cover slowly and press until a click sound is heard.

HiTi CS-200e & CS-220e user manual

a b c d

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HiTi CS-200e & CS-220e user manual

1.3.2 Printer Connecting ( Power / USB / Modules )

Power

a. Connect power cable to power adaptor, then plug the power connector to printer’s power socket
b. Plug the power plug to an earthed power socket

Please make sure the power plug is connected into a properly protected and earthed
electrical source.

c. Switch ON from the ON/OFF button to power up the printer, then the LCM control panel should light up
and display “ready” message which indicates the printer is under working condition.

For your own safety, please make sure the power cable is always unplugged before attempting
any service maintenance work.

d. Please power off the printer and unplug power cord before installing any of modules so that printer

won’t get damaged.

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a b c

USB

Please make sure the print driver software is fully installed before
connecting the USB cable to your printer device.

Refer to the print driver installation section of this user guide for more details,
and follow the instruction carefully.

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d

READY

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1.3.3 Card Placing

Loading (Automatic)

For optimum printing quality, please ensure all cards are CR-80 standard with ISO 7810 certified.
Please do not touch the printable surface and not to use any dusty, damaged, folded or embossed
cards in your printer.

a. Open input card cover.
b. Place the cards into input card feeder with positioned shown in the diagram.
c. Close the input card feed cover.

HiTi CS-200e & CS-220e user manual

a

b

Loading (Manual queue jump)

This feature is designed when a single manually queue jump in printing or
encoding job is required during fully loaded cards are positioned in input
card feeder.
Weight module is required for manual loading.

a. Insert card manually with location and positioned shown in the diagram.
b. Start printing or encoding command from PC.

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c

Card thickness adjustor

a

Push

Collecting

When the printing and/or encoding cycle is completed,
the printed and/or encoded card will be returned into output
hopper which is designed with a capacity of 50 x 0.8mm cards.

HiTi CS-200e & CS-220e user manual

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Adjusting

The printer has a manual adjustable card thickness mechanism which can
be located inside the printer unit when the top cover is open. The thickness
level accepts from 0.3mm to 1.0mm, and the factory setting is at 0.8mm.

a. Open the top cover.
b. Adjust the thickness level by moving the lever from left to right to the preferred thickness setting.
c. Close the top cover.

a c b

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Card thickness adjustor

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HiTi CS-200e & CS-220e user manual

Chapter2. Start printing

2.1 Print driver installation

For your own safety, please make sure the power cable is always unplugged before attempting any
service maintenance work.

This is an important step and requires special attention to configure the printer and driver correctly before
start using it. Improper settings may result in substandard quality. It is essential to proceed installation
process step by step, and changing any default settings only if when you are completely sure. We do offer
an option to revert settings back to original factory settings at any time if any adjustment which you have
made that does not correspond to the expected outcome results.

A CD is bundled with the printer which contains the printer driver for MS Windows-base PC.

If the CD guide is missing, please contact your nearest HiTi customer support facility or your local
HiTi CS card printer distributor.

To begin install a print driver, please insert the CD into your computer and select the printer driver menu.
A program will start and guide you through the entire configuration and settings process step by step.

Please refer to printer connecting section for USB connecting procedure in this user guide for
more details.
Some version of Microsoft Windows may require the user to have administration rights to
install the driver.

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HiTi CS-200e & CS-220e user manual

2.2 Print settings

Before start using your HiTi card printer, it is very important to double check and/or change the default
print driver settings. Those settings includes in the following list:

Ribbon types Card types Card thickness Others

Please pay attention to the settings in printer driver and contact your local HiTi
distributor or dealer for any advice and assistance needed before attempting any changes.

Those settings of driver can be accessed from the following instructions:

From the Start button (located bottom-left on the Windows task bar), select “Printers and Faxes”
Select your HiTi card printer and then follow by a click on right button of the mouse
From the Printer menu, select “Printing Preference”
A pop up configuration screen for HiTi card printer appears
The main menu tabs include Device Option, Printing Area, Color, Tools, Heating Energy, Magnetic Encoding, Import/Export & About

The most frequent use in print settings are Device Option, Color and Tools.

English

Device Option Tab

Ribbon type
Card type
Card thickness

Front & back image
Page order
Using Resin K

Color Tab

Color preference setting
Special function
Color adjustment

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Tools Tab

Printer position adjuster
Cleaning tool option
Maintenance info

Advance option
Heating energy
option

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HiTi CS-200e & CS-220e user manual

2.3 Transparent card settings (new feature for CS-220e only)

CS-220e has a new feature to print transparent card.
To enable this feature, you have to check on "Transparent Card".
When the "Transparent card" is checked, the "Flip" checkbox will be enabled to be available.

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HiTi CS-200e & CS-220e user manual

Chapter3. Printer maintenance

3.1 General warranty information notice announcement

HiTi CS card printer is professional designed to provide you a long term service duty with minimum regular
maintenance required. Therefore please do comply with the instructions given in below to ensure your
printer unit is covered by warranty condition.

* IT’S IMPORTANT TO STAY COVERED BY YOUR WARRANTY!! *

All the manufacturer’s warranty conditions are subject to strict adherence to the regular routine
servicing and maintenance instructions, and also printer cleaning cycles.

Any failure of the following required servicing and maintenance job duties mentioned in this
chapter may void the print head warranty.

HiTi CS card printer accepts no any other liability what so ever where it has been any single failure to
perform required servicing and maintenance job duties on the printer. It is common to know that the print
head is an extremely sensitive as well as a wearing and tearing component. Therefore the life expectancy is
heavily depending on the presence of solids, dust or liquids in the environment, either on the print head or
cards. Every operating user must take all necessary precautions to use clean cards in the printer unit. The
frequency and quality of the servicing and maintenance job duties will not only extend the print head’s life
expectancy, but also maintain the output printed quality. It is very important to all users must comply with
the servicing and maintenance instructions which described within this chapter.

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Use of non HiTi original consumables/ribbons may affect the quality and reliability of print job, low quality
printed output and may also affect the printer’s physical functions. The manufacturer’s warranty does not
cover any physical damages, quality problems and print head warranty by using non HiTi original
consumables/ribbons.

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3.2 Routine / Regular printer cleaning

Proactive reminder of cleaning is given by the driver, and it is required to go with the instruction,
or else the warranty on TPH may be invalid.

HiTi CS-200e & CS-220e user manual

Item Description

Color / Mono Ribbon

Magnetic Encoding

Cleaning required after

400 cards

400 cards

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HiTi CS-200e & CS-220e user manual

3.2.1 Using cleaning card

Each pack/box of HiTi original consumables should contain one single piece of cleaning card.

a. Remove any remaining cards from input card feeder.
b. Remove pilled protection film from the cleaning card and then place it in the feeder.
c. Go to print settings in the driver, and access Printing Preference. Choose tab Tools,
then apply Cleaning Tool.

a

b

c

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3.2.2 Using dust arrester

Each pack/box of HiTi original consumables should contain a set of dust arrester (with cleaning roller).

If first to use...

a. Take the dust arrester with cleaning roller from the accessory box of printer carton.
b. Remove adhesive film from the cleaning roller, and then put dust arrester into the printer.

HiTi CS-200e & CS-220e user manual

If need to change cleaning roller of dust arrester...

Open the cover gently

Take dust arrester from printer Remove the used cleaning roller

NEW

Put the metal shaft into the
new cleaning roller

Assembly the roller and
dust arrester

Remove adhesive film

used

Place dust arrester back
to the printer

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HiTi CS-200e & CS-220e user manual

3.2.3 Cleaning TPH (Thermal Print Head)

Please unplug the power cable from printer before start doing TPH cleaning process.
Try not to make any direct physical contact to TPH with any metal/sharp objects or your fingers.
The TPH and its components must be kept away from any discharge of static electricity.

In order to maintain original print out quality, it is highly recommended to perform this process
every time when a ribbon is changed.

a. Press the top opening button to open cover gently, and the TPH is attached to the ribbon door.
b. Please use the sponge stick to clean the TPH.

a b

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HiTi CS-200e & CS-220e user manual

Chapter4. Help Diagnosis

4.1 Warnings / Error messages and diagnosis

HiTi CS card printer is designed to get user involvement down to a minimum level. It is advised to gain some
familiarity with basic warning messages knowledge during the operation.

4.1.1 LCM control panel

Basic descriptions

The printer is equipped with a LCD display with four buttons to give the access to printer menu and two
LED lights to show conditional status. All printing status and warning/error messages will be displayed in
this LCD screen.

Return to home page

Page switch

Page switch

Green Light / Normal status

Red Light / Error status

Enter / Set / Confirm

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HiTi CS-200e & CS-220e user manual

4.1.2 Control panel warning messages

PMessages Displayed Description Solutions

Cover Open
Flipper Cover Open

Top cover door is opened
Flipper cover door is opened

Close the top cover door.
Close the flipper cover door.

English

IC Chip Missing

Ribbon Missing

Ribbon Mismatch

Ribbon Type Error

Ribbon Out

Print Fail

Card Out

Card Jam

Cam Error

Flipper Error

Ribbon Chip IC Error

Ribbon IC chip is not inserted

Ribbon is not installed
Installed ribbon does not match with ribbon IC

chip ID

Unsupported ribbon type

Failing to searching ribbon

End of ribbon usage

Fail to start printing process

Card runs out

Inconsistency between card thickness adjustor and card used

Adsorption force among cards

Jammed during operation

Internal mechanical cam platen error

Flipper unable to perform its duty

Ribbon’s IC chip error

Install ribbon IC chip into printer’s IC chip socket.

Install ribbon with corresponded IC chip into printer.

Check ribbon type and install the corresponded IC chip.

Check ribbon’s region code with matching printer’s
region code.

Reinstall the ribbon again with correct installation procedure.

Reinstall a new ribbon with IC chip.

Check the ribbon to see if it’s snapped.

Place more cards with card’s weight module.

Get the setting of adjustor and card used consistent

Move cards apart and then arrange them to input hopper for retry

Follow the LCM screen for releasing card jam instructions.

Contact your local service center for professional advice.

Contact your local service center for professional advice.

Reinsert IC chip again or change a new IC chip if it’s required.

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4.2 Identify installed driver software version

You can easily indentify your driver version by accessing from your printer properties menu. It is essential
to keep your printer driver to be the latest version which always published from official HiTi web site.

Checking your driver version can be accessed from the following instructions:

HiTi CS-200e & CS-220e user manual

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4.3 Troubleshooting

4.3.1 Printing problems

Nothing in action

Check the printer driver to see if it is truly, well installed.
Check the printer power supply and USB cable
Check the ribbon and card
Print a demo chart

HiTi CS-200e & CS-220e user manual

English

Printed a blank card

Partial or incorrect printing

Printed some small blemishes

Printed horizontal white lines

Printed vertical white lines

Printed blurred images

Check the ribbon
Check value A setting of “Printing Area” in the driver. To define value A as default to retry.
Check the card to see if it carters to CR-80 specification

Check the printer settings
Check the interface cable and ribbon
Make sue the printer’s cleaning roller is clean
Check the printing card is clean
Check the print head

The card surface may be dirty or work on cleaning via dust arrestor
Print head clogged
Check the roller of dust arrester to see if there’s need to change a new one

Check the ribbon is fitted correctly
Check the print head is dirty or damaged

TPH may be impaired. Contact the distributor or dealer nearest to you for help.

Check the ribbon to see if is fitted correctly
Check the print head to see if there’s need to do the cleaning
Check the cleaning roller of dust arrester to see if there’s need to change a new one.
Check the card is compatible or not

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HiTi CS-200e & CS-220e user manual

4.3.2 Releasing from card jams

Please remove the jammed card by the following instruction displayed on LCM control panel of the printer
before continuing the printing job.

Open the printer cover door
Remove the ribbon
Follow the instruction on the LCM control panel with three options: Auto removal, Semi-auto removal
and Manual removal

During semi-auto removal and manual removal process, please do not put your hands into the
card printer.

You can also perform the following steps to prevent card jams:

Check the card thickness settings is correctly adjusted from the
printer driver option and thickness gauge
Check the card thickness is fitted under specified specification
in this manual
Check the cards are flat in horizontal position
Check the cards are not stuck together, and shuffle cards is
required before loading

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Illustration for manual removal
card jams:

Twist clockwise

Flathead
screwdriver

HiTi CS-200e & CS-220e user manual

4.4 Technical support

If you have come across any difficulties in configuring and/or operating your HiTi card printer,
please read this manual carefully.
If you are unable to manage solving your problems, you can obtain further information or help from
your local authorized distributor or reseller.

For any unresolved technical problems, if you don’t know your local distributor or reseller. You can visit our
website www.hiti.com for contacting information and send us your questions.
We will be more than happy to assist you at anytime. It is important for you to provide those
following information at anytime during your contact for servicing help:

Your printer model and serial number
The configuration and operating system which you are using
A detail descriptions of the incidents/problems which has occurred
A detail descriptions of the steps which you have already taken to solve the incidents/problems

If you need any additional information or technical help, you can obtain those information from our website
www.hiti.com which offers you the ability to download the latest printer driver, firmware, user manual,
and FAQ (Frequent Ask Questions) to maintaining your HiTi card printer.

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Appendix A: Technical Specifications

HiTi CS-200e Card Printer

Color printing module
300dpi print head
USB connection

General Technical Features

Printing Modes

Ethernet TCP/IP connection as an optional module (Availability to be updated)
64MB RAM / 1MB Flash
50 cards output hopper (0.8mm/30mil)
4 buttons and 2 LED control panel

Color sublimation and monochrome thermal transfer
HiTi color technology enhanced
Edge to edge printing
A.I smart ribbon saving for monochrome printing

HiTi CS-200e & CS-220e user manual

Performance

(various from card design & settings)

System Request

Supported Platforms

Supplied Software

Color: 1 side (YMCKO) = around 20 sec (under lab testing environment)
Monochrome: 1 side = 5 sec

IBM-PC or compatible, Windows 2000/XP/Vista, Pentium R class 133MHz above
Computer with 128MB RAM or higher, 100MB free hard disk space or higher

Windows 2000/XP/Vista/Windows 7 (32 & 64 bits)
For Mac and Linux support, please contact Hiti Customer Service for detail.

HiTi CardDésirée CS for designing and printing cards,
compatible with Windows 2000/XP/Vista/7 and connects to MS Excel databases

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Ribbon Types

Options

(Easy Add Modules)

HiTi CS-200e & CS-220e user manual

Full panel YMCKO color ribbon: 400prints/roll
1/2 panel YMCKO color ribbon: 560prints/roll
Full panel YMCKOK color ribbon:330prints/roll
YMCKFoO color ribbon:165prints/roll
KO ribbon:500prints/roll
Monochrome Resin Black :1000prints/roll

400 cards high capacity input hopper
Flipper module
Magnetic encoding module (ISO 7811 HiCo/LoCo or JIS2 magnetic strip encoder)
Smart IC encoding module (ISO 7816-2 / PC/SC, EMV 2000-1)
Contactless/RFID encoding module (ISO 14443A, B, ISO 15693, Mifare, DesFire, HID iCLASS)
Ethernet connection module

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Warranty

General Information

Vary from region to region, please consult with your local distributor or reseller for details

Card types: PVC card
Card format: ISO CR-80 / ISO 7810 (53.98mm x 85.60mm)
Card thickness:
*0.3mm ~1.0mm (10mil ~ 40mil);
*0.3mm = 0.25mm round off to 1st decimal place
Input card feeder capacity: 100 cards (0.8mm/30mil)
Output hopper capacity: 50 cards (0.8mm/30mil)
Printer dimensions: 197.8mm (W) x 354mm (L) x 204mm (H)
Weight: 4.9kg
Connections: USB port, Ethernet TCP/IP port as an option (Ethernet 10/100 Mbps)
Power supply: AC input: 100~240V~2.5A, 50~60Hz / DC output: 24V = 4.16A
Operating environment: +15ºC to +32ºC / 20% to 85% RH (without condensation)
Storage environment: -20ºC to +60ºC / 20% to 90%RH (without condensation)
Operating ventilation: open cooled air area

dual-sided printing workable from 0.5mm to 1.0mm (20mil ~ 40mil)

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HiTi CS-200e & CS-220e user manual

Appendix B FCC Compliance Statement

1. Notice : The changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate the equipment.

2.IMPORTANT NOTE: To comply with the FCC RF exposure compliance requirements,no change to the
antenna or the device is permitted. Any change to the antenna or the device could
result in the device exceeding the RF exposure requirements and void user’s
authority to operate the device.

3. FCC INFORMATION:

The Federal Communication Commission Radio Frequency Interference Statement includes the following
paragraph:

The equipment has been tested and found to comply with the limits for a Class B Digital Device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction, may cause harmful interference to
radio communication. However, there is no grantee that interference will not occur in a particular
installation.If this equipment dose cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on , the user is encouraged to try to correct the interference
by one or more of the following measures:

--Reorient or relocate the receiving antenna.

--Increase the separation between the equipment and receiver.

--Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

--Consult the dealer or an experienced radio/TV technician for help.
The user should not modify or change this equipment without written approval

Form HiTi Digital, Inc. Modification could void authority to use this equipment.

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HiTi CS-200e & CS-220e 使用說明

繁體中文

目錄

HiTi CS-200e & CS-220e 使用說明

聲明

繁體中文

第一章: 準備開始

1.1 檢視內容物

1.2 印卡機外觀功能

1.3 安裝方式

1.3.1 卡片收集

1.3.2 卡片調整

1.3.3 卡片安置方式

第二章: 列印

2.1 安裝驅動軟體

2.2 列印設定

第三章: 清潔保養維護

3.1 基本保固條款說明

3.2 定期的清潔保養

3.2.1 使用清潔卡

3.2.2 替換集塵膠捲器

3.2.3 清潔熱感應頭

第四章: 幫忙協助

4.1 警告和錯誤訊息的診斷

4.1.1 LCD控制面版

4.1.2 控制面版的警示訊息

4.2 檢視驅動程式安裝的版本

4.3 故障排除

4.3.1 印卡機的故障問題

4.3.2 排除夾卡

4.4 技術支援

附錄A: 技術規格
附錄B:

FCC 安規說明

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