Hitachi Koki DDS 50, DDS 62 Quick Reference Manual

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Quick Reference

Guide

Page 2

No part of this document may be reproduced without the expressed permission of Hitachi Koki Imaging Solutions, Inc.

The material in this document is for informational purposes and is subject to change without notice. Hitachi Koki Imaging Solutions, Inc., assumes no responsibility for err ors or omis sions i n this docum ent. No l iabil ity i s assu med for any damages resulting from the use of the information it contains.

TRADEMARK

Hitachi Koki Imaging Solutions, Inc., Digital Document Server, DDS, DDS 50, DDS 62, DDS 50/62, S canCenter , and their as soci ated l ogo ma rks, are tradem arks o f Hitachi Koki Imaging Solutions, Inc. Hitachi and the Hitachi logo are trademarks of Hitachi, Ltd. All rights reserved.

EFI, the EFI logo, Fiery, and the Fiery lo go are tradem arks registere d in the U.S. Patent and Trademark Of fic e. N etW is e i s a tradem ar k o f El ectr oni c s for I mag ing , Inc.

Adobe, the Adobe logo, Adobe Illus trator, PostScript, Ado be Photoshop, Adobe Separator, and Adobe PageMaker are trademarks of Adobe Systems Incorporated, registered in certain jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk, LaserWriter, and Macintosh are registered trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered trad emarks of Mic rosoft i n the U.S. a nd oth er coun tries . Qu arkXPr ess is a registered trademark of Quark, Inc.

All other trademarks are the property of their owners.

NOTICE TO USER

In an effort to meet the demands of a rapidly changing technology, the manufacturer is con tinually developing ne w features and functions to meet yo ur changing printing or printer needs. As a result, this manual may not exactly reflect future changes made to the product. Please be sure to consult all manual updates or addenda when using this product’s documentation.

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Table of Contents

Overview

Printer Components..................................................... ....................................1-2

External View of the Printer...........................................................................1-4

Internal View of the Printer ............................................................................1-5

Using the Operator Control Panel

The Operator Control Panel............................................................................2-2

Restarting and Shutting Down the DDS 50/62...............................................2-6

Paper Handling

Loading Paper in Tray 1..................................................................................3-2

Loading Paper in Tray 2..................................................................................3-4

Loading Paper in Tray 3..................................................................................3-6

Loading Paper in the HCF ..............................................................................3-10

Loading Paper in the MBT..............................................................................3-13

Using the Finisher...........................................................................................3-14

Staple Positions...............................................................................................3-15

Hole Punch......................................................................................................3-17

Maintenance

Replacing the Staple Cartridge .......................................................................4-2

Replacing the Toner Bottle.............................................................................4-5

Clearing Paper Jams

From the Printer..............................................................................................5-2

From the Duplex Unit.....................................................................................5-7

From the Intelligent Multi Bypass Tray..........................................................5-11

From the Finisher............................................................................................5-13

Table of Contents i

Page 4

Messages

OCP Messages ................................................................................................6-2

Controller Messages........................................................................................6-10

Troubleshooting

Basic Troubleshooting Tips............................................................................7-2

General Printing Problems.............................................................................. 7-3

Problems with Print Quality............................................................................7-7

Duplex Printing Problems...............................................................................7-7

Problems with Fiery Downloader...................................................................7-8

Problems with Fiery Webtools........................................................................7-9

ii Table of Contents

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This chapter describes:

• Printer Features

• External View of the Printer

• Internal View of the Printer

• Printer Accessories

Overview

Overview 1-1

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Printer Components

Printer shown with Finisher and High Capacity Feeder

Finisher

1 Finisher Door

2 Elevator Tray Receives finished document sets.

3 Processor Tray

4 Top Tray Receives finished document sets.

Lock Release

Lever

High Capacity Feeder (HCF)

Lock Release

Lever Paper Plate

Descent Key

8 Cassette Door Open to add paper or clear a misfeed.

Open to replace the staple cartridge. Open to clear a paper misfeed.

Open to load document s f or ma nual stapling or to clear a pap er misfeed.

Grasp and press here to slide the finisher away from t he pr i nt er to clear a misfeed or o th er service job.

Use to unlock the cassette from the printer for clearing a misfed sheet of paper or other service job.

Press to lower the p aper plate.

Overview 1-2

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Overview

Printer shown with Optional Output Trays

1 Printer High speed, networked, black and white printer.

Operator Control

Panel

3 Tray 1

4 Tray 2

5 Tray 3 Holds up to 2,500 she et s of paper. 6 Output Tray Face-up tray. 7 Output Tray Face-down tray .

Allows you to access all b asic and special functions.

Holds up to 500 sheets of paper. Service adjustable to accommodate pa per of different sizes.

Holds up to 500 sheets of paper. User adjustable to accommodate paper of different sizes.

Overview 1-3

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External View of the Printer

6 7

1 Exit Tray Extender Slide this extender ou t wh en using large-size paper (STD 50 only). 2 Exit Tray (Optional) Holds copies fed from the printer (STD 50 only).

Open to clear a paper misfeed.

3Front Door

4 Upper Front Door Open to replenish the to ner bot tle .

5 Control Panel

6 Power Switch Use to turn the printer ON and OFF.

Intelligent Multi

Bypass Tray (MBT)

8 Extender Slide this extender out when using large-si z e paper.

Closing the front door after a misfeed has been clear ed will turn the misfeed warning message on the con trol panel OFF.

Use to control and m onitor the printer’s status. See the

Control Panel

Use for manual feeding of paper into the printer. Holds up to 50 sheets of paper (20 she et s of heavy stock).

section.

Operator

9 Tray 1

10 Tray 2

11 Tray 3

Paper Descent Key

Paper Drawer Handle

Overview 1-4

Holds up to 500 sheets of paper. Service adjustable to accommodate pa per of different sizes. U.S. model opens with a paper descent key (se e ite m 12) . European model opens w ith a handle (see item 12).

Holds up to 500 sheets of paper. User adjustable to accommodate paper of different sizes. U.S. model opens with a paper descent key (se e ite m 12) . European model opens w ith a handle (see item 12.) .

Holds up to 2,500 sheets of Let t er or A4 paper (see item 12). U.S. and European m odels open with a paper des cent key (see item 12).

Press before slidi ng the drawer out of the pr in te r (U.S model). Pull on the handle to open (European model).

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Internal View of the Printer

1 2

Overview

3 4

5 6

1 Toner Bottle

2 Toner Bottle Holder Swing open to replace the toner bottle.

Misfeed Removal

Guide M5 Misfeed Removal

Lever M4 Misfeed Removal

Knob M3

6 Duplex Unit D2 Slide out to clear a sheet of pap er misfed in the duplex unit.

Misfeed Removal

Knob D1 Misfeed Removal

Knob M1

Contains toner. Replace it with a new one w hen the warning message appears.

Use to clear a misfed sheet of paper.

Press down to pull out the M5 unit.

Use to clear a misfed sheet of paper.

Turn to clear a sheet of misfed paper.

Overview 1-5

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Overview 1-6

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Using the Operator Control Panel

This chapter describes:

• The DDS 50/62 Control Panel

• Starting and Shutting Down the DDS 50/62

Using the OCP

Using the OCP 2-1

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The Operator Control Panel

Liquid Crystal Display

Activity Light

Up/Down Buttons

(LCD)

Menu Button

Line Selection Buttons

The DDS 50/62 Operator Control Panel (OCP) allows you to access all basic functions, access special functions, view status and information about jobs printed, print special pages, view error mess ages, run di agnostics , and configur e Setup options.

Activity Light

The Activity Light indicates the current DDS 50/62 activity.

Color Activity

Solid Red An error has occurred causing the DDS 50/62 to be disabled.

Flashing Red

Solid Green The DDS 50/62 is idle.

Flashing Green

No Light The DDS 50/62 is off or starting up.

There is an error causing printing to be disabled, but the DDS 50/62 is capable of processing. The finisher may be busy.

The DDS 50/62 is processing or printing a job, or communicating with a remote computer.

2-2 Using the OCP

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Buttons

The following table describes the Operator Control Panel buttons.

Buttons Use

There are four line selection buttons on the right side of the Operator Control Panel. Use these buttons to select the

Line Selection Buttons

Up and Down Buttons

Menu Button

command displayed on the corresponding line of the LCD. When a button is active, a special character (>) appears in the LCD next to the button.

Use these buttons to scroll to different screens in multi-screen lists, to select Setup options from a list of available options, and to scroll alphanumeric characters.

Press this button to view other screens. Under normal operation, the Operator Control Panel displays the Info, RIP, or Print Status screen with information about the status of t he DDS 50/62. If you press the Menu button, the Functions menu is displayed and you can perform additional operations. If a job is processing or printing, press the Menu button to cycle among the active screens.

LCD

Using the OCP

The LCD provides information about the st atus of the DDS 50/62, displays menu information, and enables you to view and edit information in the Setup menus.

The last line of the LCD indicates which screen you are looking at and highlights one of the status icons t o indicate what the DDS 50/62 is doi ng. Only the ico ns for the screens that a re curren tly availa ble appea r. The Menu button cyc les among the active screens.

Using the OCP 2-3

Page 14

The following table describes the LCD screens.

Screen Description

If there is a problem with processing a job or printing functions,

Alert Status

Print Status

RIP Status

Info Status

Functions

Network

an error message appears on the Operator Control Panel. For information on error messages, see the

When the DDS 50/62 is printing a job, the Print Status screen appears. The Print Status screen displays:

Cancel Job - Press the top line selection button to cancel the job currently printing.

User Name - The name of the user who sent the job currently processing.

Pages/Total - The number of copies of the current job printed and the total number of copies of the job requested.

When the DDS 50/62 is processing a job, the RIP Status screen appears. This screen displays the following:

Cancel Job - Press the top line selection button to cancel the job currently printing. The DDS 50/62 cancels the job before printing begins.

Document Name - The name of the document currently printing. User Name - The name of the user who sent the job currently

printing.

Kilobytes - The size (in kilobytes) of the job processed so far. NOTE: This number is always displayed in kilobytes, even if

the amount goes over 1000KB; for example 10MB is displayed as 10000KB.

When the DDS 50/62 is not processing or printing a job, it displays information about the current server and software. It displays the following information:

Server name - The DDS 50/62 name. Status - The current status of the DDS 50/62. The DDS 50/62

status can be: Idle, Initializing, Busy, Processing, or Printing. Megabytes - The space (in megabytes) available on the

DDS 50/62 hard disk, for example, 756MB. Version - The system software version running on the

DDS 50/62. You can press the Menu button to display the Functions menu.

Use the up and down buttons to scroll through the list. Press the Line Selection button to the right of a command to select that command.

The network icon appears at the bottom left of any of the other screens when a job is being sent to the DDS 50/62, either over the network or through the parallel port. The network icon also appears, together with a flashing green activity light, when a remote utility is running.

Messages

section.

2-4 Using the OCP

Page 15

Functions Menu

The Functions menu allows you to choose the following commands:

Command Description

Prints special pages from the DDS 50/62. You can print the following pages from the submenu that appears:

Print Pages

Run Diagnostics

Reboot Server

PS Test Page - Enables you to confirm that the PostScript interface is functioning properly. The PS Test Page provides sample images, illustrations, point size examples, and grayscale samples. The following information is also listed: server name, software version, and date and time printed.

Configuration - Prints the Configuration page, which gives the current server and device configuration. This page lists general information about the hardware and software configuration of the DDS 50/62, the current options for all Setup settings, information about the current calibration, and the Ethernet and Token Ring addresses of the DDS 50/62.

Job Log - Prints a log of the last 55 jobs. For information on the fields in the Job Log and on printing it in other forms, see the

User’s Manual.

PS Font List - A list of all PostScript fonts resident on the DDS 50/62 hard disk.

PCL Font List - A list of all PCL font s resident on the DDS 50/62 hard disk.

This function is provided for service representatives only. Contact your authorized service/support technician for information about running diagnostics.

Shut down all DDS 50/62 activity in the correct manner and then restart.

Using the OCP

Using the OCP 2-5

Page 16

Restarting and Shutting Down the DDS 50/62

Generally, you can leave the DDS 50/62 running all the time. This section describes how to shut down and restart the DDS 50/62 when necessary.

Restartin g the DDS 50/62

You should use the following procedure to restart the DDS 50/62 rather than using the power switch.

To restart the DDS 50/62:

1. Make sure that the DDS 50/62 is not receiving, processing, or printing a job.

The status messag e on the LCD should read Idle.

NOTE:

If a job from the Print queue is processing, it will continue processing and print after DDS 50/62 is restarted; if a job sent to the Direct connection is processing, it will not finish processing or printing.

2. Press the Menu button to display the Functions menu.

3. Press the Line Selection button to choose Reboot Server.

2-6 Using the OCP

Page 17

Shutting Down the DDS 50/62

You may need to shut down the DDS 50/62 for service. Fonts that have been downloaded, print jobs in the Hold and Printed queues, and jobs that have been processed but not printed are not deleted.

To shut down the DDS 50/62:

1. Make sure that the DDS 50/62 is not receiving, processing, or printing a job.

The status message on the LCD should re ad Idle. If a job ha s just finished processi ng or print ing, wait at le ast five s econds after the status message switches to Idle before proceeding to step 2.

NOTE:

2. Power off the DDS 50/62 by moving t he power sw itch to th e Of f position.

Using the OCP

Using the OCP 2-7

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2-8 Using the OCP

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This chapter describes:

• Loading Paper in Tray 1

• Loading Paper in Tray 2

• Loading Paper in Tray 3

• Loading Paper in the HCF

• Loading Paper in the MBT

• Using the Finisher

Paper Handling

Paper Handling 3-1

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Loading Paper in Tray 1

Tray 1 holds 500 sheets of either Letter, Legal, Ledger, A5, B5, A4, B4, or A3. The paper size is set at the f act or y and c an be a djusted by a Service Representative to support other paper sizes.

To load paper in tray 1:

NOTE:

If the printer is in energy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Co ntrol Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key (US Models) or pull the handle (European Models) and then slide out the tray.

2. Load the paper stack into the tray so that the front side (the side to be printed on) faces down.

3-2 Paper Handling

Page 21

3. Slide the tray back in, and press the paper descent key.

NOTE:

The paper should be loaded no higher than the Max. Level Indicator. The Max. Level Indicator label is l ocated in the tray.

Paper Handling

Max.

1145O555KA

Paper Handling 3-3

Page 22

Loading Paper in Tray 2

Tray 2 holds 500 sheet s of pape r and is use r adj ust abl e to sup por t all paper sizes.

To load paper in tray 2:

NOTE:

If the printer is in energy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Co ntrol Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key and then slide out the tray.

2. Slide the Edge Guides in the direction of the arrow to fit the paper size.

3-4 Paper Handling

Page 23

3. Load the paper stack into the tray with the front side facing down.

NOTE: The paper should be l oaded no higher than the Max. Level Indicator. The Max. Lev el Indicato r label is located in th e

tray .

Max.

Paper Handling

1145O555KA

Paper Handling 3-5

Page 24

Loading Paper in Tray 3

Tray 3 holds 1500 sheets of Letter or A4 size paper. To load paper in tray 3:

NOTE:

If the printer is in energy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Co ntrol Panel to “wake” the printer before attempting to open the tray.

1. Press the paper descent key and then slide out the tray.

2. Load the paper stack into the right half of the tray, front side face down. Press the leading edge of the paper stack tightly up against the right side of the tray.

3-6 Paper Handling

Page 25

NOTE: The paper should be l oaded no higher than the Max. Level

Indicator. The Max. Lev el Indicato r label is located in th e tray .

Max.

1145O555KA

Paper Handling

Paper Handling 3-7

Page 26

3. Load another paper stack into the left half of the tray, front side face down. Press the leading edge of the paper stack tightly up against the left side of the tray.

NOTE: The paper should be l oaded no higher than the Max. Level Indicator. The Max. Lev el Indicato r label is located in th e

tray .

4. Slide the tray back in.

Max.

1161O150AA

3-8 Paper Handling

Page 27

5. Press the paper descent key.

Paper Handling

Paper Handling 3-9

Page 28

Loading Paper in the HCF

The HCF holds 3000 sheets of Letter/A4 ( LEF or SEF), Leg al (SEF), or B5 paper. It is set at the factory and can be adjusted by a service representative.

To load paper in the HCF:

NOTE:

If the printer is in energy save mode, the tray will not open to allow paper loading. Press any

button on the Operator Co ntrol Panel to “wake” the printer before attempting to open the tray.

1. Press the Paper Plate Descent Key to lower the paper plate.

2. Holding the Door Lock Release Lever, open the cassette door.

3-10 Paper Handling

Page 29

3. Place the paper stack onto the paper plate so that its front side faces up.

NOTE: Make sure that the leading edge of the paper stack is

pressed tightly up against the guide plate on the take-up side of the cassette.

The paper should be l oaded no higher than the Max. Level Indicator. The Max. Lev el Indicato r label is located in th e tray.

Max.

1145O555KA

Paper Handling

Paper Handling 3-11

Page 30

4. Close the cassette door. This causes the paper plate to rise automatically.

NOTE: Be sure the door is completely close d, otherwise the pape r

plate may not ascend.

3-12 Paper Handling

Page 31

Loading Paper in the MBT

The Intelligent Multi bypass tray allows you to manually feed paper to the printe r . The Multi by pass tray holds up to 50 sheets of paper (20 sheets of heavy stock).

To load paper in the MBT:

1. Lower the MBT.

2. Place the paper onto the MBT.

CAUTION: Label stock must be loaded face up (label side up and backing side down) and printed in simplex mode only.

Otherwise, the printer wil l be damage d and a service call will be required.

Paper Handling

Paper Handling 3-13

Page 32

Using the Finisher

The table below shows the capabil itie s of both the Advance d and the Professional Finisher.

Function Advanced Finisher Professional Fini sher

Capacity

Stapling

Hole Punch

Folding None

Multiple Stapling/Hole Punching Any combination

Booklet None

100 Sheets Face Up 2,000 Sheets Face Down

2 position

Corner (top left) Two Side

Long Edge (A4/Letter)

3 holes for U.S. 4 holes for Europe

Short Edge (A3/Ledger)

3 holes for U.S. 4 holes for Europe

Short Edge (A4/Letter/Legal)

2 holes for U.S.

100 Sheets Face Up 2,000 Sheets Face Down

3 position

Corner (top left) Two side Saddle Stitch (2 center)

Long Edge (A4/Letter)

3 holes for U.S. 4 holes for Europe

Short Edge (A3/Ledger)

3 holes for U.S. 4 holes for Europe

Short Edge (A4/Letter/Legal)

2 holes for U.S.

Center Crease

A4/Letter - A3/Ledger

Z Folding

A3/Ledger

Yes (requires saddle stitch and folding)

3-14 Paper Handling

Page 33

Staple Positions

When stapling a job, the positi on of the staple(s) di ffers depending on three factors:

• Orientation (make sure that the Orientation setting you select

matches the actual orientation of your print job)

• Paper size of your job

• Stapler mode

Based on these three factors, the following tables illustrate where staples are inserted into the printed page.

Paper Handling

Paper Handling 3-15

Page 34

3-16 Paper Handling

Page 35

Hole Punch

The hole punch positions are constrained by th e similar settings to the staple positions:

NOTE: If the hole punch option is selected along with the staple

option, the staple mode required rotation overrides the hole punch rotation. Therefore, the holes will appear on the same side of the paper as the staples. See the table on page 3-13 for the exact positions.

• Orientation

• Paper size of your job

• Hole punch mode

Based on these three factors, the table below illustrates where holes are insert ed into the p rinted page.

Paper Handling

Paper Handling 3-17

Page 36

3-18 Paper Handling

Page 37

This chapter describes:

• Replacing the Staple Cartridge

• Replacing the Toner Cartridge

Maintenance

Maintenance 4-1

Page 38

Replacing the Staple Cartridge

To replace the Staple Cartridge:

1. Holding the finisher lock release lever, slide the finisher away from the printer.

2. Open the finisher door

3. Slide out the staple unit.

4-2 Maintenance

Page 39

4. While pressing down the staple cartridge lever, pull the staple cartridge out of its port.

5. Put the finisher back in place without the staple cartridge so that the printer will recognize that the stapler needs calibrating.

6. Pull the staple sheet about 3 cm (approximately 1/8 inch) out of the new staple cartridge and break off that portion.

NOTE:

Check that no portion of the staple sheet hangs out of the cartridge. Break off any portion of the sheet that hangs out of the cartridge as shown above.

Maintenance

Maintenance 4-3

Page 40

7. Open the finisher and insert the new staple cartridge until it clicks into position.

8.Push the staple unit back in and close the finisher front door. The stapler will automatically calibrate.

9. Slide the finisher back against the printer. (Not shown.)

NOTE:

Replace the staple cartridge only after you are prompted to do so by a message. Removing the staple cartridge bef or e then will r esult in st apling troubl e.

4-4 Maintenance

Page 41

Replacing the Toner Bottle

To replace the toner bottle:

1. Swing down the upper front door.

2. Swing open the toner bottle holder, and pull out and discard the used toner bottle.

Maintenance

Maintenance 4-5

Page 42

3. Tap a new toner bottle against a desk or other hard surface four to five times. Then, turn the toner bottle upside down and tap it in the same way again.

4. Shake the new toner bottle well, and turn it over lengthwise five times.

5. With the UP marking on top, insert the bottle into position.

4-6 Maintenance

Page 43

6. While holding the toner bottle in place with one hand, pull the seal off the toner bottle.

7. Swing the toner bottle holder closed and close the front door.

CAUTION:

Use ONLY the specified toner for this printer. Using any other toner could result in trouble.

Be careful not to drop the toner bottle, because the bottle may be damaged.

When the front door is closed, the printer automatically starts replenishing the supply of toner. During this period, do not attempt to turn off the power switch or open the front door.

Maintenance

Maintenance 4-7

Page 44

4-8 Maintenance

Page 45

Clearing Paper Jams

This chapter describes clearing a paper jam from the:

•Printer

• Duplex Unit

• Intelligent Multi Bypass Tray

• Finisher

Clearing Paper Jams

Clearing Paper Jams 5-1

Page 46

From the Printer

1. On the left side of the printer, open the misfeed clearing guide L1 and pull out the sheet of paper.

2. Open the left door.

3. Open the front door.

5-2 Clearing Paper Jams

Page 47

4. Turning knob M1, pull out t he sheet of paper. Then turn knob D1 to return any paper to the duplex unit.

5. Close the left door. (Not shown.)

6. Open the right door.

7. Turning knob M2, pull out the sheet of paper.

Clearing Paper Jams

Clearing Paper Jams 5-3

Page 48

8. Close the right door. (Not shown.)

9. Turn knob M3 to feed the sheet of paper.

10. Lower the M4 lever and slide out the M5 unit.

11. Raising the misfeed clearing guide M6, remove the sheet of paper.

5-4 Clearing Paper Jams

Page 49

12. Turning knob M7, pull out the sheet of paper.

13. Open misfeed clearing guide M8, and remove the sheet of paper.

WARNING:

Be careful not to touch the areas on the printer

marked with “Caution” with bare hands.

14. Slide in the M5 unit, and raise the M4 lever back up again.

Clearing Paper Jams 5-5

Clearing Paper Jams

Page 50

15. Close the front door. (Not shown.)

16. Slide out the drawer being used and take out the paper stack.

17. Reload the paper stack and slide the drawer into the printer.

18. To reset the paper misfeed indication on the touch panel, open and close the front door.

NOTE:

After the paper misfeed has been cleared, the printer automatically starts a print cycle even without pressing the Start key.

5-6 Clearing Paper Jams

Page 51

From the Duplex Unit

1. Open the left door.

2. Open the front door.

3. Turning knob M1, pull out the sheet of paper. Then, turn knob D1 to return any paper to the duplex unit.

4. Close the left door.

Clearing Paper Jams 5-7

Clearing Paper Jams

Page 52

5. Open the right door.

6. Turning knob M2, pull out the sheet of paper.

7. Close the right door. (Not shown.)

8. Slide out duplex unit D2.

5-8 Clearing Paper Jams

Page 53

9. Raise misfeed clearing guide D3, and pull out the sheet of paper.

10. Raise misfeed clearing guide D4, and pull out the sheet of paper.

11. Raise misfeed clearing guide D5, and remove the sheet of paper.

Clearing Paper Jams

Clearing Paper Jams 5-9

Page 54

12. Slide duplex unit D2 back into the printer.

13. Close the front door.

NOTE:

After the paper misfeed has been cleared, the printer automatically starts a print cycle even without pressing the Start key.

5-10 Clearing Paper Jams

Page 55

From the Intelligent Multi Bypass Tray

1. Unload the paper stack from the Intellige nt Multi Bypass Tray, then open the right door.

2. Pull out the sheet of paper from the Paper Take-Up Section, then close the right door.

3. Place the paper stack back on the tray.

Clearing Paper Jams

Clearing Paper Jams 5-11

Page 56

4. To reset the paper misfeed indication on the touch panel, open and close the front door.

5-12 Clearing Paper Jams

Page 57

From the Finisher

Paper Entry Side

1. Holding the finisher Lock Release lever, slide the finisher away from the printer.

2. Open misfeed clearing guide FN1, and pull out the sheet of paper.

FN1

Clearing Paper Jams

Clearing Paper Jams 5-13

Page 58

3. Loosen two screws, open the misfeed clearing guide, then pull out the sheet of paper.

4. Close the misfeed clearing guide and tighten the screws. (Not shown.)

5. Open the finisher front door.

6. Raise misfeed clearing guide FN3, then pull out the sheet of paper.

5-14 Clearing Paper Jams

FN3

Page 59

7. Turn knob FN2 to feed the sheet of paper.

FN2

8. Open misfeed clearing guide FN4.

FN4

9. Remove the sheet of paper, then close misfeed clearing guide FN4.

FN4

Clearing Paper Jams

Clearing Paper Jams 5-15

Page 60

10. Turn knobs FN7 and FN6 to feed the sheet of paper.

FN7

FN6

11. Pinching the lever of misfeed clearing guide FN5, open FN5.

FN5

12. Remove the sheet of paper, then close FN5.

FN5

5-16 Clearing Paper Jams

Page 61

13. Close the finisher front door.

14. Slide the finisher back against the printer.

Paper Folding Area

1. Holding the finisher Lock Release lever, slide the finisher away from the copier.

Clearing Paper Jams

Clearing Paper Jams 5-17

Page 62

2. Open the finisher front door.

3. Pinching the lever of misfeed clearing guide FN8, open FN8.

FN8

4. Remove the sheet of paper, then close FN8.

FN8

5-18 Clearing Paper Jams

Page 63

5. Turn knobs FN7 and FN6 to feed the sheet of paper.

FN7

FN6

6. Pinching the lever of misfeed clearing guide FN5, open FN5.

FN5

7. Remove the sheet of paper, then close FN5.

FN5

Clearing Paper Jams

Clearing Paper Jams 5-19

Page 64

8. Close the finisher front door.

9. Slide the finisher back against the copier.

Paper Exit Trays

1. Open Exit Tray FN9, then pull out the sheet of paper.

5-20 Clearing Paper Jams

FN9

Page 65

2. Close FN9. (Not shown.)

3. Open the Manual Staple Tray Cover FN10, then pull out the sheet of paper.

FN10

4. Close FN10. (Not shown.)

Clearing Paper Jams

Clearing Paper Jams 5-21

Page 66

5-22 Clearing Paper Jams

Page 67

This chapter describes:

• OCP Messages

• Controller Messages

Messages

Error Messages

Messages 6-1

Page 68

OCP Messages

The follow ing table l ists (in alphab etical orde r) printer er ror message s and their appropriate corrective action.

Message Description Corrective Action

Cannot Staple The job cannot be stapled. Caution: Toner

Empty Checking

Sensors... Cleaning

Wires... Close Left Hand

Side Door

Close Left Hand Top Door

Close Main Body Front Door

Close Right Hand Side Door

Close Toner Door

The toner has run ou t. The printer is checking the

sensors. The printer is performing a

wire cleaning.

The printer’s left side door is open.

The printer’s left top doo r is open.

The printer’s main body front door is open.

The printer’s right side door is open.

The printer’s toner door is open.

Check the media type and page size of your job.

Replace the toner bottle. See

Maintenance, page 4-5

The DDS 50/62 will be ready to print when the check is complete.

The DDS 50/62 will resume printing when the left side door is closed.

The DDS 50/62 will resume printing when the left top door is closed.

The DDS 50/62 will resume printing when the main body front door is closed.

The DDS 50/62 will resume printing when the right side door is closed.

The DDS 50/62 will resume printing when the toner door is closed.

ENGINE call service ____

FINISHER call serv. ____

Finisher is Busy

Finisher Not Ready

6-2 Messages

There is a problem with the printer’s engine.

There is a problem with the printer’s finisher.

You have sent a job to the finisher, but the finisher is busy completing anothe r job.

You have sent a job to the finisher, but the finisher is not in the correct position.

Contact your authorized service technician.

The DDS 50/62 will send your job to the finisher when the first job is complete.

The DDS 50/62 will send your job to the finisher when it is reset to the ready position.

Page 69

Message Description Corrective Action

The printer’s fusing roller

Fusing Roller Not Sufficiently Heated

cleaning web is empty. This message appears after a specific number of pages have been printed.

Contact your authorized service technician.

Messages

Heat Roller Not Sufficiently Heated

Initializing... The printer is starting up. It will be ready to print in a few moments. Initializing

Finisher... Initializing

Status... JAM: Clear Left

Door JAM: Clear

Right Door JAM: Finisher

Elevator Tray JAM: Finisher

Folding Section JAM: Finisher

Folding Unit

The printer’s heat roller is not warm enough to begin printing.

The finisher is starting up. The printer is warming up

and testing the engine status.

There is a paper jam in the left door area.

There is a paper jam in the right door area.

There is a paper jam in the finisher’s elevator tray area.

There is a paper jam in the finisher’s folding section.

There is a paper jam in the finishe r’s folding unit.

The DDS 50/62 will begin printing when the heat roller has heated to the necessary temperature .

It will be ready to receive jobs in a few moments.

It will be ready to print in a few moments.

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-2

See Clear the jam and clos e the printer doors.

See

Clearing Paper Jams, page 5-3.

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-13

See Clear the jam and clos e the printer doors.

See

Clearing Paper Jams, page 5-17

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-17

JAM: Finisher Paper Bundle

JAM: Finisher Processing Tray

JAM: Finisher Punching Sensor

JAM: Finisher Sort Ejection

JAM: Finisher Stapled Paper

JAM: Finisher Staple Jam

There is a paper jam in the finisher’s stapler unit.

There is a paper jam in the manual staple tray.

There is a paper jam in the finisher’s hole punch area.

There is a paper jam in the finisher’s ejection area.

There is a paper jam in the finisher’s stapler, which occurred after your job was stapled.

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-13

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-13

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-13

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-13

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-13

See

Clear the jam and clos e the printer doors. See

Clearing Paper Jams, page 5-13

Messages 6-3

Page 70

Message Description Corrective Action

JAM: Finisher Vertical Transport

JAM: Open Front Door Check Duplex Tray

JAM: Open Front Door Clear Both Trays

JAM: Paper Cabinet HCF Tray

JAM: Paper Cabinet Manual Tray

JAM: Paper Cabinet Tray____

Load____Paper

There is a paper jam inside the finisher.

There is a paper jam in the duplex tray.

There is a pape r jam in on e of the printer trays (pos sibly the duplex tray).

There is a paper jam in the high capacity feeder tray.

There is a paper jam in the high manual feed tray.

There is a pape r jam in on e of the printer trays. Check the LCD for specific information.

The printer is not loaded with the t ype of paper specified. Check the LCD for specific information.

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-13

See

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-7

See

Clear the jam and clos e the printer doors.

Clearing Paper Jams, page 5-7

See

Clear the jam and c los e the pri nte r d oors . See the label on the inside of the printer front door.

Clear the jam and c los e the pri nte r d oors . See

Clearing Paper Jams, page 5-11

Clear the jam and c los e the pri nte r d oors. See the label on the inside of the printer front door.

Load the printer with the correct paper.

Paper Handling, page 3-2.

See

Load___Paper in HCF Tray

Load___Paper in Manual Tray

Load___Paper in Tray

Load Thick___ in HCF Tray

The printer’s high capacity feeder tray is not loaded with the t ype of paper specified. Check the LCD for specific information.

The printer’s manual feed tray is not loaded with the type of paper specified. Check the LCD for specific information.

One of the printer’s trays is not loaded with the type of paper specified. Check the LCD for specific information.

The printer’s high capacity feeder tray is not loaded with the thick paper specified. Check the LCD for specific information.

Load the high capacity feeder tray with the correct paper. See

page 3-10

Paper Handling,

Load the manual feed tray with the correct paper. See

Paper Handling

page 3-13.

Load the manual feed tray with the correct paper. See

page 3-2

Paper Handling,

Load the high capacity feeder tray with the correct paper. See

page 3-10

Paper Handling,

6-4 Messages

Page 71

Message Description Corrective Action

The printer’s manual feed

Load Thick___ in Manual Tray

Load Thick___ in Tray____

Load___Transp. in HCF Tray

Load___Transp. in Manual Tray

tray is not loaded with the thick paper specified. Check the LCD for specific information.

One of the printer’s trays is not loaded with the thick paper specified. Check the LCD for specific information.

The printer’s high capacity feeder tray is not loaded with the transparency specified. Check the LCD for specific information.

The printer’s manual feed tray is not loaded with the transparency specified. Check the LCD for specific information.

Load the manual feed tray with the correct paper. See

3-13

Load the specified tray with the correct paper.

Load the high capacity feeder tray with the correct transparency. See

Handling, page 3-10

Load the manual feed tray with the correct transparency. See

Handling, page 3-13

Paper Handling, page

Messages

Paper

Load___Transp. Tray____

Main Power is Off

Manual Stapler In Use

No Waste Toner Bottle

Paper in Output Tray

Power Saving Mode

Preparing Tray

3...

One of the printer’s trays is not loaded with the transparency specified. Check the LCD for specific information.

There is a serious problem with the printer’s power supply.

Someone is using the manual stapler.

There is a no waste toner bottle in the printer.

There is pape r in one of the output trays that needs to be cleared.

The printer is in po wer saving mode.

The printer is setting paper in the correct position in tray 3.

Load the specified tray with the correct transparency. See

3-2

Contact your authorized service technician.

Close the manual stapler door.

Contact your service technician.

Clear all the pages from the output trays.

To print, send your job to the DDS 50/62 or press an y key on the Operator Control Panel.

Printing will resume in a few moments.

Paper Handling, page

Processing Tray Not Ready

The processing tray is not ready to receive your job.

The DDS 50/62 will begin printing when the processing tra y is in posit ion; close the printer doors if necessary.

Messages 6-5

Page 72

Message Description Corrective Action

Remove Paper From Processing Tray

RESTART PRINTER Fatal Frame Error

RESTART PRINTER Fatal Overrun Error

RESTART PRINTER Fatal Parity Error

Service Advisory: Cleaning notice____

Service Advisory: General notice

There is a paper in the processing tray that needs to be cleared.

There is a serious error with the printer.

The specified part of the printer needs cleaning. This message appears after a specific number of pages have been print ed.

The printer is due for a general servicing. This message appears after a specific number of pages have been printed.

Clear all the pages from the tray.

Shut down and restart the DDS 50/62 using the main power switch.

Contact your authorized service technician.

Service Advisory: Life of main body

Service Advisory: Replace Develop____

Service Advisory: Replace Duplex Tray

Service Advisory: Replace Fusing____

The printer’s main body is due for servicing. This message appears after a specific number of pages have been printed.

The specified part of the printer’s developing unit must be replaced. This message appears after a specific number of pages have been printed.

The printer’s duplex tray must be replaced. This message appears after a specific number of pages have been printed.

The specified part of the printer’s fusing unit must be replaced. This message appears after a specific number of pages have been printed.

Contact your authorized service technician.

6-6 Messages

Page 73

Message Description Corrective Action

The printer’s high capacity

Service Advisory: Replace HCF parts

Service Advisory: Replace HCF Roller

Service Advisory: Replace Main____

feeder tray or parts of the tray must be repla ced. This message appears after a specific number of pages have been printed.

The printer’s high capacity feeder roller must be replaced. This message appears after a specific number of pages have been printed.

The specified part of the printer’s main body must be replaced. This message appears after a specific number of pages have been printed.

Contact your authorized service technician.

Messages

Service Advisory: Replace Manual Tray

Service Advisory: Replace Photo____

Service Advisory: Replace Tray____

Service Advisory: Replace Tray 3 parts

The printer’s manual feed tray must be repla ced. This message appears after a specific number of pages have been printed.

The specified photosensitive unit in the printer must be rep laced. This message appears after a specific number of pages have been print ed.

The specified printer tray must be replaced. This message appears after a specific number of pages have been printed.

The printer’s tray 3 or parts of the tray must be replaced. This message appears after a specific number of pages have been printed.

Contact your authorized service technician.

Service Advisory: Replace Tray____clutch

The specified printer tray’s clutch must be replaced. This message appears after a specific number of pages have been print ed.

Contact your authorized service technician.

Messages 6-7

Page 74

Message Description Corrective Action

Service Advisory: Repl. Tray 3 Roller

Service Advisory: Waste Toner Bottle

Set Finisher Puncher To____Holes

Staple Cartridge Empty

Stapling... Toner-Boost

Activated

The printer’s tray 3 roller must be replaced. This message appears after a specific number of pages have been printed.

The printer’s waste toner bottle must be replaced. This message appears after a specific number of pages have been print ed.

Your job’s hole punch setting does not match the setting in the finisher.

The stapler unit is out of staples.

The DDS 50/62 is stapling a job.

The printer’s toner-boost feature is in use.

Contact your authorized service technician.

The DDS 50/62 will resume printing when you open the finisher doors, set the hole punch setting as specified, and close the doors.

The DDS 50/62 will resume printing when you have replaced the staples. See

Maintenance, page 4-2

The DDS 50/62 will be ready to print when it has completed the stapling job.

The DDS is ready to print.

Toner Empty The toner has run out.

Toner Low

The toner is about to run out.

You have sent a job to the Top Output Tray Not Ready

top output tray, but the tray

is not in the correct

position. Warming up... The printer is warming up. Warning:

Replace Photoconductor

Waste Toner Bottle Almost Full

Waste Toner Bottle Full

The printer’s

photoconductor must be

replaced.

The printer’s waste toner

bottle is almost full of used

toner.

The printer’s waste toner

bottle is full of used toner.

Replace the toner bottle. See

Maintenance, page 4-2

You will soon need to replace the toner bottle, or if you cannot print, replace the toner bottle immediately. See

Maintenance, page 4-5

Reset the tray to the ready position.

It will be ready to print in a maximum of 6 minutes.

Contact your authorized service technician.

Contract your authorized service technician to replace the waste toner bottle.

Contact your authorized service technician to replace the waste toner bottle.

6-8 Messages

Page 75

Message Description Corrective Action

Messages

Service Advisory: Repl. Tray 3 Roller

Service Advisory: Waste Toner Bottle

Set Finisher Puncher To____Holes

Staple Cartridge Empty

Stapling... Toner-Boost

Activated

The printer’s tray 3 roller

must be replaced. This

message appears after a

specific number of pages

have been printed.

The printer’s waste toner

bottle must be replaced.

This message appears

after a specific number of

pages have been print ed.

Your job’s hole punch

setting does not match the

setting in the finisher.

The stapler unit is out of

staples.

The DDS 50/62 is stapling

a job.

The printer’s toner-boost

feature is in use.

Contact your authorized service technician.

The DDS 50/62 will resume printing when you open the finisher doors, set the hole punch setting as specified, and close the doors.

The DDS 50/62 will resume printing when you have replaced the staples. See

Maintenance, page 4-2

The DDS 50/62 will be ready to print when it has completed the stapling job.

The DDS is ready to print.

Toner Empty The toner has run out.

Toner Low

Top Output Tray Not Ready

Warming up... The printer is warming up. Warning:

Replace Photoconductor

Waste Toner Bottle Almost Full

Waste Toner Bottle Full

The toner is about to run

out.

You have sent a job to the

top output tray, but the tray

is not in the correct

position.

The printer’s

photoconductor must be

replaced.

The printer’s waste toner

bottle is almost full of used

toner.

The printer’s waste toner

bottle is full of used toner.

Replace the toner bottle. See

Maintenance, page 4-5

You will soon need to replace the toner bottle, or if you cannot print, replace the toner bottle immediately. See

Maintenance, page 4-5

Reset the tray to the ready position.

It will be ready to print in a maximum of 6 minutes.

Contact your authorized service technician.

Contract your authorized service technician to replace the waste toner bottle.

Contact your authorized service technician to replace the waste toner bottle.

Messages 6-9

Page 76

Controller Messages

The following table lists start-up diagnostics, general system, and software installation controller error messages and their appropriate corrective action.

Start-up Diagnostics Errors

Test Name

RTC Self Test 700

RTC R/W Reg 710

RTC Start 720, 730

12C EEPROM 1100

ENET SLV REG 400, 401

IDE Chip 1001

Error

Number

Area Tested

Controller

Realtime Clock chip

12C EEPROM

Ethernet controller chip

EIDE controller chip

Corrective Action

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

MEM DIMM INFO

MEM ADDRESS 301

SERIAL CHIP 3000, 3001

BOOTROM

6-10 Messages

300

1811, 1813,

1814, 1819

DIMMs on the controller board

PCI bus and I/O controllers

boot ROM (Flash)

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Cycle the power of f and on. If th e probl em persists, call your authorized service technician.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Page 77

General Controller System Errors

Symptom Probable Cause Corrective Action

Power su pply cable is not

properly connected. Controll er does

not start up.

Controller power supply

has failed.

The relay board may be

faulty.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Messages

Controll er starts up but CPU fan is not working or is overhe ating.

CPU fan is working but does not blow air towards the CPU.

Buttons do not work on the Operator Control Panel.

Nothing appears on the Operator Control Panel when the printer is powered on.

A “Main power is off” message appears on the Operator Control Panel.

CPU fan is not properly

connected.

CPU fan is installed upside

down.

Connection to the UIB is

faulty or the UIB is bad.

Faulty chip on the

controller.

Connections to the UIB are

faulty or the UIB is faulty.

Faulty controller power

supply.

Bad DIMM connections.

Communication problem

between the controller and

the engine.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Controller hangs at the Loading system... or the Loading settings... screen.

System software is not

installed on the HDD.

Video interface board is

loose or faulty.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Messages 6-11

Page 78

System Software Installation Errors

Message Probable Cause Corrective Action

“From Drive” was selected

Installation file not found

instead of “From Parallel

Port” during software

installation.

Faulty System Software

CD or HDD.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Not enough disk space

Format failed

Bad file type

Wrong file size Corrupt file size

Unpacking fai led

Creating task failed

Parallel port timeout

Unnecessary files on the

controller HDD.

HDD problem when

Standard level formatting of

HDD was attempted.

Incorrect Start Up screen

option selected.

Wrong or unexpected

filename entered or

filename misspelled.

File transfer was not

completed.

Unexpected error - cause

unknown.

Unexpect error - cause

unknown.

DOS copy command

entered too late.

Installation file spooled too

late.

Using a PC running

Windows NT to install

system software.

Cycle the power of f and on . If the probl em persists, call your authorized service technician.

Memory allocation failed

Receiving... appears to hang before completing the file transfer.

6-12 Messages

Memory hardware failure.

Too little disk space on

parallel port PC.

Cycle the power of f and on. If th e probl em persists, call your authorized service technician.

Page 79

Troubleshooting

This chapter describes:

• Basic Troubleshooting Tips

• General Printing Problems

• Problems with Print Quality

• Duplex Printing Problems

• Problems with Fiery Downloader

NOTE:

The following sections provide troubleshooting guidelines. If you are still unable to resolve a prob lem, conta ct you r a uthori zed serv ice/ support center .

Troubleshooting

Troubleshooting 7-1

Page 80

Basic Troubleshooting Tips

The following are some common situations that can cause a variety of problems. Before you look for a specific problem, use the tips in this list.

• Check the power and cables to the DDS 50/62 and your computer.

• Check the DDS 50/62 LCD and Activity Lights for information.

• If possibl e, print the Configuration page from the Functions>Print Pages menu and make sure that the settings match your configuration.

• Check the current status of the DDS 50/62.

The current status appears on the DDS 50/62 LCD. Press the RIP or Print key to see status screens for jobs that are processing and/or printing.

Look at the Status field in the Fiery Downloader or Fiery Spooler main window, or use the Status WebTool. If the DDS 50/62 is processing your job, the status message reflects this. If your print

job doesn’t appear i n the st atus messa ge, another user’ s job may b e printing before yours, or the DDS 50/62 ma y already have fini shed printing your job. If the Printed queue on your DDS 50/62 is enabled, jobs that have finished printin g will appe ar in that list in the Fiery WebSpooler and Fiery Spooler main window. If your job is waiting to print, it will appear in the list for the Print queue.

If you are printing over an IPX (Novell) network, the job may be processing on the Novell print server before it is sent to the DDS 50/62.

• Open the Fiery WebSpooler or Fiery Spooler main window and locate the name of the job you are trying to print.

This window provides information about the status of every job printed to a queue, including information about jobs that do not print bec ause of Post Script errors.

7-2 Troubleshooting

Page 81

General Printing Problems

If this happens: Try this:

• On the Mac OS computer, make sure that the correct zone is selected and that AppleTalk is active.

AppleTalk must be active. The DDS 50/62 may be in a different

zone from the one that’s selected (if your network doesn’t have zones, this is not applicable). Print the Configuration page from the Functions>Print Pages menu to view the correct AppleTalk zone.

• Choose Control Panel from the App le menu, ope n the Network Control (o r A ppleTalk Control Panel), and make sure that you have selected EtherTalk Phase 2.

You will see icons identifying the available network types. If your Mac OS computer has built-in EtherTalk, it is EtherTalk Phase 2.

• Does the DDS 50/62 appear in the Chooser of another Mac OS computer on the same network.

If there is another Mac OS computer nearby, check to see if the DDS 50/62 appears in the Chooser on that Mac OS computer. If the DDS 50/62 is visible from one Mac OS computer, but not from another, there may be a problem with the way the second

The DDS 50/62 does not appear in the Mac OS

computer’s Chooser list of printers.

Mac OS computer is connected to the network. Check all the cabling and other connections, and verify that the network is properly terminated. If there is a 10BaseT transceiver on the network, make sure that its green link integrity light is on. For more information about the network, refer to the documentation provided with the network hardware.

Troubleshooting

• Do other printers on the network appe ar in the Choos er ?

If your network includes printers other than the DDS 50/62, they should appear in the Chooser. If none of the printers appear in the Chooser list, there is most likely a problem with the way that the Mac OS computer is connected to the network. Check all of the cabling and other connections. For more information about the network, refer to the documentation provided with the network hardware.

If other printers appear in the Chooser, there may be a problem with the DDS 50/62 connection. Contact your DDS 50/62 system administrator.

• Try printing a test page from the Functions>Print Pages menu.

If you are able to print the test p age, but DDS 50/62 stil l does not appear in the Chooser, contact your authorized service/support center.

Troubleshooting 7-3

Page 82

If this happens: Try this:

You cannot select or view one of the Fiery WebSpooler or Fiery Spooler queues.

Printing seems to take too long.

Special paper or transparency options are grayed out.

• Have your system administrator enable the queue in DDS 50/62 Printer Setup. Onl y connections enabled in Setup are available for sel ect i on and display in Fiery WebSpooler and Fiery Spooler.

• Print to a queue ins te ad of to t he di rect connection.

When you print to a queue, the job is stored on the DDS 50/62 until it can be processed and printed; when you print to the direct connection, the job cannot be sent to the DDS 50/62 until the DDS 50/62 is done processing the previous job, so you must wait longer to use your computer.

• Select a tray that supports printing special paper or transparencies such as the manual feed tr ay.

• Did you select the D DS 50 / 62 as the current pr i n ter?

Before printing, you must select the DDS 50/62 as the current printer from your Windows or Mac OS computer.

• Is the DDS 50/62 visible in the Chooser on your Mac OS computer?

If not, see “The DDS 50/62 doesn’t appear in the Mac OS computer’s Chooser list of printers.”

DDS 50/62 does not respond to a Print command.

• Try printing a test page from the Functions>Print Pages menu.

If you are able to print the test page but still cannot print a file from your computer, contact your system administrator or your authorized service/support center.

• Verify that you printed to the correct queue.

View the Fiery WebSpooler or Fiery Spooler main window to see which queue you printed to. If you printed to the Hold queue, you must move your job to the Print queue in order to print it.

• If you are printing over an IPX (Novell) network, verify through PCONSO LE t hat the job was sent to the No v el l queue and that the queue is being use d by t he DDS 50/62.

• Make sure that the job does not contain a PostScript error.

In DDS 50/62 Printer Setup>PS Setup>Print up to PS error, select Yes to search for PostScript errors in the file. In Fiery WebSpooler or Fiery Spooler, check to see if the job has an error icon next to it.

7-4 Troubleshooting

Page 83

If this happens: Try this:

• Cancel the job and do one of the following:

If you are printing a PostScript file:

Message requests a paper size that your do not have.

In DDS 50/62 Printer Setup>PS Setup>Convert Sizes, select Y es to convert the job to the paper size you do have. You can do this to convert between US and metric paper sizes.

Test page or other special Functions>Print Pages menu pages do not print.

If you are printing a file from an application, change the page size in the Print dialog box.

• Check the D D S 50/62 LCD.

If the LCD shows a diagnostic or error message, take the appropriate corrective action. For more information, see the

Maintenance

If the LCD is completely blank, proceed to the following step.

section.

• Shut down and restart the DDS 50/62, and when the DDS 50/62 reaches Idle, try pri nt i ng a t est page from the Functions>Print Pages menu.

If the test page still fails to print, contact your authorized service/support center.

Troubleshooting

Troubleshooting 7-5

Page 84

If this happens: Try this:

• In DDS 50/62 Network Setup>Parallel Setup>Port Timeout, increase the time value.

• In DDS 50/62 Network Setup>Parallel Setup>Ignore EOF:

If you are printing ASCII format PostScript only, set to No.

If you are printing Binary format PostScript, set to Yes.

• If you print using the DOS copy command, make sure to use the /b option when printing binary files.

• Restart your Windows, enter BIOS setup, and if you have a BIOS setting for the parallel port, make sure that it is set to ECP and not to Bi-Directional, Compatible, EPP, or

Jobs sent to the parallel port do not print.

any other mode.

• If you are using Windows 95, ope n the S ystem Properties contr ol panel, click t he D evice Manager tab, click Ports, double-click the parallel port you are using, and make sure that the driver selected is the ECP Printer Port driver instead of th e standard Printer Port, EPP Port, or any other driver.

For information about changing this setting, see your Windows 95 documentation.

Print settings for your job output do not match the settings you gave.

• If the PostScript Printer driver that you are using lets you select bi-direction al support, make sure tha t it i s disabled.

This is generally set from the Details\Spool Settings dialog box for the printer.

• Make sure that you did not override the setting for the job in another place.

For information about print options, settings, and overrides, see

Appendix C

of the

DDS 50/62 User’s Manual

7-6 Troubleshooting

Page 85

Problems with Print Quality

If this happens: Try this:

• Make sure that you did not override the setting for the

Print settings for your job output do not match the settings you gave.

job in another place.

For information about print options, settings, and overrides, see

Appendix C

• Does your application require one of the DDS 5 0/62 printer description files?

of the

DDS 50/62 User’s Manual

Troubleshooting

You get poor printing results.

Y our pri nted file appears too dark.

If you are printing from an application such as Adobe Separator or PageMaker, MacroMedia Freehand, or QuarkXPress, make sure that the DDS 50/62 printer description file is installed correctly. For information about installing these files, see the

DDS 50/62 Getting Started

• Adjust the Brightness option.

You can use the Brightness options when printing from Fiery Downloader to lighten your image whenever you print a PostScript or Encapsulated postScript (EPS) file.

Duplex Printing Problems

If this happens: Try this:

• Change the Lan dsc ape print option.

Duplex pages print upside down.

This option specifies how the second image is place relative to the first. A few applications may not process the PostScript command correctly, so when you select the opposite sett ing, the correct one is used.

manual.

Troubleshooting 7-7

Page 86

Problems with Fiery Downloader

If this happens: Try this:

• Make sure tha t you are using the lates t ve rs ion of Fiery Downloader.

Y ou cannot make a connection using Fiery Downloader.

When you update your DDS 50/62 to new system software, you should delete any existing version of Fiery Downloader from your computer. Install the latest Fiery Downloader software from the User Software CD to insure full compatibility.

• Try printing using the “showpage” after EPS files (Windows) or “showpage” (Mac OS) option in the Options dialog box.

This option adds a showpage PostScript language command at the end of the print job. Certain applications omit this necessary PostScript language command when they generate EPS files.

Y ou’ ll need to select the Append Showpage option when printing EPS files generated by these applications.

You cannot print an EPS file using Fiery Downloader.

Y ou have problems downloadinng a font with Fiery Downloader

Extra blank page prints after a Fiery Downloader job.

If you continue having difficulties printing an EPS file with Fiery Downloader, try printing the file from the application to which it was created.

• Try printing the EPS file on the media in the manual feed tray.

• Make sure that the job foes not co ntain a PostScript error.

In DDS 50/62 Printer Setup>PS Setup>Print up to PS error, select Yes to search for PostScript errors in the file.

In Fiery WebSpooler or Fiery Spooler, check to see if the job has an error icon next to it.

• Make sure that Publish Direct Connection is enabled in DDS 50/62 Printer Setup.

You can print the Configuration page from the Functions>Print Pages menu to see which connections are enabled.

• Turn off the “showpage” after EPS files (Windows) or “showpage” (Mac OS0 option).

This option adds a special PostScript command that will cause an extra blank page to print if it is not needed.

7-8 Troubleshooting

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Problems with Fiery Webtools

If this happens: Try this:

General Problems

• Clear the cache ( Netsc ape Communicator) or hist ory (Microsoft Internet Explorer).

Troubleshooting

Troubleshooting 7-9

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7-10 Troubleshooting