Hitachi SelecSet 900 User Manual

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

[phone]

HCX5000i System

Release 9.0

Attendant Operations

SelecSet 940A

User Guide

HCXTD860

The SelecSet 900 phones have been certified according to FCC part 68

Registration number: 2N3CHN- 44658-PX-T

This equipment complies with Part 68 of the FCC Rules. A label on the phone
contains, among other information, the FCC registration number for this
equipment. If requested, provide this information to your telephone company.

SelecSet 900 phones are hearing aid compatible (HAC).

If your SelecSet 900 phone causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. But if advance notice isn’t practical, you will be notified as
soon as possible. You will be advised of your right to file a complaint with the
FCC if you believe it is necessary.

If a SelecSet 900 phone is used with a leased PBX system, it is necessary to
obtain permission from the owner of the PBX system before connecting the
phone to the leased system.

Your telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of your equipment. If
they do, you will be given advance notice so as to give you an opportunity to
maintain uninterrupted service.

If you experience trouble with your SelecSet 900 phone, please contact Hitachi
Telecom USA Inc. or an authorized representative of Hitachi Telecom (USA),
Inc.

Note that SelecSet 900 phones cannot be repaired in the field. Repairs to your
SelecSet 900 phone should be performed by Hitachi Telecom (USA), Inc. or an
authorized representative of Hitachi Telecom (USA), Inc. For information,
contact:

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

Tel [phone]

he SelecSet 900 phones have been verified according to FCC Part 15 Class B

T

Warning: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.

NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to r adio commu nications. Ho wever,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected

• Consult the dealer or an experienced radio or TV technician for help.

Table of Contents

Preface

1 About Your SelecSet 940A

The Display.....................................................................................1-2

Displaying Caller ID Information ............................................1-4

Displaying Programmable Key Information............................1-5

Keys ................................................................................................1-6

Fixed Keys................................................................................1-7

Soft Keys..................................................................................1-9

Programmable Autodial Keys................................................1-11

Suggested Programmable Keys..............................................1-12

Key Lamps ............................................... ......... .....................1-14

Controls..................................................................................1-15

Feature Access Codes Used In This Guide............................1-17

Programming Feature Keys....................................................1-18

Programming Speed Dialing Keys.........................................1-20

2 Basic Operations

Calling.............................................................................................2 -2

Standard Calling.......................................................................2-2

Placing Outside Calls...............................................................2-3

Intercom (ICOM) Calls............................................................2-5

Redialing Numbers...................................................................2-6

Speed Calling ...........................................................................2-8

Station Speed Calling...............................................................2-9

Answering.....................................................................................2-13

Answer keys ...........................................................................2-13

Answering Your Calls ............................................................2-16

Answering Returned Calls (Recalls)......................................2-16

Answering Coverage Calls.....................................................2-18

Answering Multiple Calls ......................................................2-19

Trunk Answer From Any Station (TAFAS)...........................2-20

Holding .........................................................................................2-22

Soft Park................................................................................. 2-23

Hold Loops.............................................................................2-24

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The Hold Key .........................................................................2-24

Transferring...................................................................................2-25

Conferencing................................................................................. 2-28

Creating a Three-Party Conference........................................2-29

Using Bridged CAPs.......................................... .....................2-30

Creating a Multiparty Conference..........................................2-32

Messaging......................................................................................2-34

Breaking into a Busy Station.........................................................2-37

Using a Headset.............................................................................2-38

Flexible Headset Operation....................................................2-39

3 Additional Operations

Assigning an Account Code............................................................3-2

Alarm Indications............................................................................3-5

Receiving a Combined Alarm ..................................................3-6

Receiving a System Alarm.......................................................3-7

Receiving a PMS Alarm...........................................................3-8

Receiving a VMS Alarm ..........................................................3-8

Receiving an Answer Detection Alarm....................................3-9

Receiving a Wakeup Alarm......................................................3-9

Receiving a Long Trunk Alarm..............................................3-10

Receiving an E911 Alarm.......................................................3-11

Receiving a Line Lockout Alarm ...........................................3-12

Attendant Continuous Ringing......................................................3-13

Blocking Calls Between Guest Rooms.........................................3-14

Camping-on to a Busy Station......................................................3-16

Checking a Trunk..........................................................................3-18

Code Calls.....................................................................................3-20

Dialing Frequently Called Numbers.............................................3-22

Night Service.................................................................................3-24

Paging............................................................................................3-25

Parking a Call................................................................................3-29

Picking Up a Call for Another Phone............................................3-30

Recording a Conversation.............................................................3-31

Trunk Group Answer Calls ........................................................... 3-32

SER’S GUIDE

4 Soft Key Operations

SelecSet 940A Soft Key Operations ...............................................4-2

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Registering a Wakeup/Reminder Call.......................................4-6

Registering a Second Wakeup Call...........................................4-7

Canceling a Wakeup/Reminder Call.........................................4-8

Registering or Canceling a Repeat Wakeup .............................4-9

Providing a VIP Wakeup........................................................4-10

Do-Not-Disturb.......................................................................4-12

Canceling Do-Not-Disturb......................................................4-13

Ringing a Station in Do-Not-Disturb......................................4-14

Transferring a Caller to a DND Station..................................4-15

Call Restrictions......................................................................4-16

Registering Call Restrictions..................................................4-17

Canceling Call Restrictions ....................................................4-18

Setting the Telephone System Clock......................................4-19

Credit Limit ............................................................................4-20

Controlling Credit Limit.........................................................4-22

Coverage.................................................................................4-24

Registering One Coverage Point

for All Calls .........................................................................................4-25

Setting Different Covering

Points for Internal and External Calls..................................................4-26

Canceling Coverage Settings..................................................4-28

Programming an Autodial Key...............................................4-30

Canceling Autodial Key Programming ..................................4-32

Changing Autodial Key Programming...................................4-33

5 Reference

Programmable Features for SelecSet Keys...............................5-2

Programming Autodial Keys Using FACs .............................5-11

Quick Reference Sheet..................................................................5-13

Feature Access Code Summary..............................................5-15

System Speed Calling Summary............................................5-18

Account Code Summary.........................................................5-19

Authorization Code Summary................................................5-20

Index

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List of Figures

Figure 1-1: SelecSet 940A..............................................................1-1

Figure 1-2: Idle SelecSet 940A LCD Display................................1-2

Figure 1-3: Soft key display.........................................................1-10

Figure 4-1: SelecSet 940A Soft Key Displays...............................4-2

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viii HCXTD860, Rev. A01, September 2001

List of Tables

Table 1-1 Fixed key operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Table 1-2 Suggested programmable key names and functions. . . .1-12

Table 1-3 Lamp indications for autodial keys . . . . . . . . . . . . . . . .1-14

Table 2-1 Using LNR vs. SNR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Table 2-2 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Table 4-1 Station restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 -16

Table 4-2 Credit limit features . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20

Table 5-3 SelecSet 940A Features . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Table 5-6 Feature access code list . . . . . . . . . . . . . . . . . . . . . . . . .5-15

Table 5-7 Speed calling list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Table 5-8 Account code list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19

Table 5-9 Authorization code list . . . . . . . . . . . . . . . . . . . . . . . . . .5 -20

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x HCXTD860, Rev. A01, September 2001

REFACE

P

About this
section

Purpose

Intended
audience

This preface includes a description of the purpose,
contents and use of this document and a description of
how this document is organized.

This guide describes SelecSet 940A™ attendant
operations for WelCOMM® (hotel/motel) and
COMMerce

Some operations only apply to WelCOMM, while others
only apply to COMMerce. In either case, a note is
included.

This guide is intended to provide the attendant or any
other user of the SelecSet 940A with descriptions an d
guidelines regarding attendant features and functions that
are available with this attendant console.

®

(business) systems.

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Organization

Section 1 About Your

Chapters and topics included in this document are:

This section introduces the SelecSet 940A. It

SelecSet 940A

provides an overview of the phone, displays,
and three types of keys.

Section 2 Basic Operations Describes procedure for performing basic

attendant operations

Section 3 Additional

Operations

Describes operations that are performed less
frequently than basic operations, including
functions that are accessed via programmable
option keys or that require additional
equipment.

Section 4 Soft Key

Operations

Describes operations that are performed using
the soft key menu.

Section 5 R eference The reference section of this user guide

summarizes programmabl e keys/features and
provides a quick reference to programming
autodial keys, using headsets and a quick
reference to basic attendant operations.

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1A

BOUT YOUR SELECSET

About the
SelecSet 940A

940A

The SelecSet 940A is a multifunction telephone known as
an attendant console that is used for call control operations
and to serve other users in a facility. See Figure 1-1.

Message
W a iting L a mp

NEXT

EXIT

So ft Ke y
Control
Keys

C

A

P

C

A

P

C

A

P

3

C

A

P

4

Fixed keys

JOIN CONF CNCL

1

1

2

4

GHI

7

PQRS

*

SelecSet 940

2

ABC

5

MNO

JKL

9

8

WXYZ

TUV

0

#

So ft k e y s

3

DEF

SWAP

6

HOLD

ANS

START

Decrease
volume

Call

Increase
volume

Program mable
keys

Appearance
Keys

Figure 1-1: SelecSet 940A

Operations are performed on the 940A using the display
and the keys, which are described on the following pages.

HCXTD860, Rev. A01, September 2001 1-1

Fixed keys

The Display

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About your
LCD

The SelecSet 940A is equipped with a liquid crystal
display (LCD). The display changes when a call is made
or received or when keys ar e u sed. Howev er, all displayed
information is related to call status, the current operation,
or key action.

Figure 1-2: Idle SelecSet 940A LCD Display

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Display
components

Your SelecSet 940A two-line displ ay di splays inf ormation
as follows:

This display

line...

Shows this...

Line 1 •Time

•Date

• Attendant station number

• Number of waiting calls from
outside the facility

Line 2 T wo soft key menus , providing access

to subsequent soft key functions to
return and retrieve messages, set
wakeups, and control station features.

HCXTD860, Rev. A01, September 2001 1-3

ISPLAYING CALLER

D

NFORMATION S

ID I

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Displaying Caller ID Information

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About caller
ID display

When caller ID
information is
displayed

Calls from a
business

Depending on your phone system setup, your SelecSet
may display caller ID information for incoming calls. This
information may include:

• The caller’s name (up to 15 characters, last name first)

• The caller’s number (up to 10 digit s includi ng area code
and office code).

Caller ID information is displayed between the first and
second ring for both new and waiting calls. If the caller
has privacy set, your SelecSet displays privacy text. See

“Blocking Calls Between Guest Rooms” on page 3-14.

If you receive a call from a business that uses a PBX that
is not networked with your facility’s telephone system, the
business name and number is displayed, but not the
caller’s name or extension.

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ISPLAYING PROGRAMMABLE KEY INFORMATION

D

Displaying Programmable Key Information

About the
DISPLA Y key

Procedure

Displaying VIP
and language
status

You can program an autodial key, <DISPLAY> to display
the data programmed on other autodial keys.

To display autodial key programming:

Press <DISPLAY>

1

Press the autodial key you want to display.

2

Press <EXIT> or lift your handset to return to the

3

main menu display.

If your SelecSet 940A attendant console is used in a front
desk operation or in a hotel/motel en vironment and a guest
with VIP or foreig n language status calls you, yo u may see
VIP and language indicators on your SelecSet display.

While these indicators do not require any special attendant
operations, they are intended to alert you to a guest’s
special status. If a guest has only VIP or language
designated, that indicator is displayed in the same position
as when the guest has both.

HCXTD860, Rev. A01, September 2001 1-5

ISPLAYING PROGRAMMABLE KEY INFORMATION S

D

Keys

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About your
keys

The SelecSet 940A is equipped with three types of keys:

This key type... Includes...

Fixed keys • Seven hard keys:

-<CNCL>

-<SWAP>

-<JOIN>

- <CONF>

-<START>

-<HOLD>

-<ANS>

• Four CAP keys

• Two volume control keys
(increase and decrease)

Soft keys • Two soft key control keys,

located to the right of the display

• Six soft keys, located beneath the
LCD in the upper right of the
terminal

Autodial keys T w enty-f our autodial keys,

numbered 11 through 34:

• Suggested programmable

• Optional programmable

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Fixed Keys

IXED KEYS

F

About fixed
keys

Fixed keys provide fixed access to frequently-u sed
functions that facilitate call control operations. These
include:

• Call appearance keys (CAPs)

• Other fixed keys

CAPs

CAPs are virtual lines that are used to receive, place and
hold calls while call control operations such as hold, join,
and conference are performed. When call handling
operations are performed (answering, placing a call, etc.),
the lowest-numbered CAP is automatically selected.

CAP Function/Operation

1 Used to make/receive only one call.
2 To answer or make a second call, press <HOLD>, then press CAP 2 to

answer or dial the second call.
3 Repeat the procedures for CAP 2 to handle a third call.
4 Reserved for holding calls and receiving special calls, e.g. priority calls.

Note: If you press a CAP before putting a call on hold, the call is disconnected.

HCXTD860, Rev. A01, September 2001 1-7

IXED KEYS S

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Other fixed

Table 1-1 describes other fixed keys and their operation.

keys

Table 1-1 Fixed key operations

Key Function

<START> Use to originate calls or perform other call processing features

(similar to picking up the receiver on other phones).

<ANS> Use to answer

all

calls that ring at the attendant.
<SWAP> Use to alternate between two sides of a split call.
<JOIN> Use to transfer a call, and return the attendant to the idle state.
<HOLD> Use to place an active call on hold.
<CONF> • Use to establish a conference call. Press <JOIN>, dial a station

or outside number, then press <CONF> to establish a
three-party conference.

• Press <CONF>, dial a number, and press <CONF> again to
establish a multiparty conference of up to six parties.

<CNCL> Press <CNCL> during call extension (transfer) if you misdial a

number. Also disconnects the last party added to a conference.

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Soft Keys

OFT KEYS

S

About soft
keys

Soft keys

Soft key
control keys

The SelecSet 940A has two types of soft keys:

Key T y pe Location

Soft key control keys:

To the right of the LCD

• <NEXT>

•<EXIT>
Soft keys Below the LCD

The soft keys are the six unlabeled keys just under the
display. These soft keys perform different functions,
depending on the option listed in the display. Labels
appear in the bottom line of the display to identify the
function of the soft keys.

The SelecSet 940A is equipped with two soft key control
keys.

Press... To...

<NEXT> Go to the next consecutive display
<EXIT> Return to the main menu display

HCXTD860, Rev. A01, September 2001 1-9

OFT KEYS S

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SelecSet 940A
soft key menu

Ma in M e n u Dis play

HHHH:

M

M

S

G

:

M

E

DIT

DDAAYYMMM

M

M

MESSAGE

Second Display

RC

CREDIT

Using soft key
features

OC

V

COVER

The SelecSet 940A has two displays.

• To advance from the main menu display to the second
display or to return to the main menu display from the
second display, press <NEXT>

• To return to the main menu display from any display,
press <EXI T>.

See Figure 1-3 for an example of the two idle menus in the
SelecSet 940A soft key display.

M

D

DD1

2

3

44CCLLS

55AALLWWAAIITTIINNGG::###
D

ND T I ME

DO NOT DISTURB RESTRICT TIM EWAKEUP 1

1

2

3

S E A R C H

G

SEARCH

RES TWU 1

S

#

Next

Next

or Exit

M

ER

WAKEUP 2

M

D

PROGRAM

WU2

RP

O

Figure 1-3: Soft key display

To use a soft key, press the key below the LCD label.
When you press a soft key, additional soft key options are
displayed on your LCD.

The majority of the operations performed using these keys
are described in the section, “Soft Key Operations”
on page 4-1.

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ROGRAMMABLE AUTODIAL KEYS

P

Programmable Autodial Keys

About
programmable
keys

Key
programming

Displaying
programmed
feature keys

The SelecSet 940A co nsole has 24 progr ammable/auto dial
keys. These keys can be programmed t o provide one-tou ch
access to frequently used features, station numbers or
outside phone numbers.

These keys can be programmed in one of three ways:

• By your system administrator at the CMAT

• At your console using feature access codes

• At your console using the <PROG> soft key

See “Programming Autodial Keys Using FACs”
on page 5-11.

Before using your SelecSet 940A, you should know how
your autodial keys are programmed. Your system
administrator may have programmed some keys.

To display programmed feature keys:

Locate and press your <DISPLAY> key.

1

Press a programmable key to determine what feature

2

is activated for that key. The feature name or speed
dial number is shown on yo ur LCD display.

Repeat the procedure for each programmable key.

3

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UGGESTED PROGRAMMABLE KEYS S

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About
suggested
programmable
keys

Table 1-2 Suggested programmable key names and functions

Your system administrator can program the keys in

Table 1-2 to perform operations that cannot be performed

any other way. The keys are set up at your SelecSet 940A.

Key Name Function

<CLME> Sends a callme message for and turns on the message waiting

lamp of the called station.

<DISC> Disconnects an active call or operation and lets you dial

another nu mber (withou t first pressing <START>).

<DISPLAY> Pressing the display key plus an autodial key displays the

function of the programmed key.

<L TA/VER> The lamp associated with the long trunk alarm/verification key

flashes when a trunk has been con nected for an unu sually lon g
time; you can also press this key to check a specific trunk.

<NIGHT> Places the system in night mode. Press <NIGHT>. The night

lamp lights. All incoming calls go to a predetermined location.
Press <NIGHT> again to deactivate night mode.

<OVR> Lets you break into a busy station or trunk. All parties hear

breakin tone, and a three-way conference is established. Can
be used to break into a station with do-not-disturb or to access
central office trunks using switchhook-flash-to-trunk.

<SFPK> Lets you place up to ten calls on hold, using a single key. Calls

held at this key are answered in first-in/first-out order (FIFO)
and do not occupy a call appearance (CAP) key.

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Table 1-2 Suggested programmable key names and functions (continued)

UGGESTED PROGRAMMABLE KEYS

S

Key Name Function

<TONE> Cancels automatic hold, so that you can use equipment

controlled by touch tones.

<CALM> Lights when a malfunction is detected in the system or the

answer detection, PMS/PMSHOBIC or V M S link as follows:

Status Definition

Dark no alarm conditions exist
Lit steadily one alarm has occurred
Slow wink/flash two or three alarms have occurred
Fast wink/flash all four alarms have occurred

When you press the <CALM> key, alarm(s) that are activated
are shown in the LCD:

Status Definition

MJ/MN major/minor system alarm
ANSDET answer detection link alarm
PMS PMS/PMSHOBIC link alarm (WelCOMM only)
VMS VMS link alarm

Optional
programmable
keys

HCXTD860, Rev. A01, September 2001 1-13

Some optional programmable keys may already be set up
for you. If you have some blank keys, you can program
them. See Table 5-3 on page 5-3 for available features.

AMPS S

KEY L

Key Lamps

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About autodial
keys

Key lamps (LEDs) are provided for the following keys on
your SelecSet 940A console:

•CAPs

• Programmable keys

• Fixed keys (except <DISC>)

These key lamps indicate the status of the key, informing
you as to whether the line or feature is in use. Table 1-3
describes the meanings of the lamp indications. Not all
features invoke all indicati on s an d yo ur p rog rammed keys
may not exhibit all of the indications described here.

Table 1-3 Lamp indications for autodial keys

Lamp status Definition

Dark Key is not in use
Steadily lit Key is in use. Either an active call is at

the key or a feature has been activated

by the key
Slow flashing A call is on hold at this key.
Fast flashing A call is ringing at this key.
Very fast

flashing

1-14 HCXTD860, Rev. A01, September 2001

A call has terminated at this key with

priority ringing.

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Controls

SER GUIDE

ONTROLS

C

Adjusting
volume

V olume control
location

Adjusting
ringer volume

Separate volume controls are provided to control the
volume of the:

•Ringer

• Speaker

• Handset

• Headset

The volume control is located on the lower front of your
phone beneath the keypad. It features two keys, each with
an illustration of a microphone on it. To adjust the volume:

Press the... To do this...

left button lower the volume
right button raise the volume

To raise or lower the ringing volume, adjust the volume
control as follows:

• When your phone is ringing, press the up or down
volume control key to adjust the volume.

• When your phone is idle, listen for bu rst ring ing, which
indicates that the ringing volume is selected. Press the
up or down volume control key.

HCXTD860, Rev. A01, September 2001 1-15

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Adjusting the
speaker
volume

Adjusting
headset and
handset
volume

LCD contrast

To raise or lower the loudness of the speaker, adjust the
volume control as follows.

Press <ST ART>.

1

Press the up or down volume control key to

2

incrementally adjust the volume to the desired level.

Handset and headset volume are controlled
simultaneously. To raise or lower the loudness of your
handset (receiver) and headset, adjust the volume control
as follows:

Lift the handset or turn your headset on.

1

Adjust the volume control by pressing the up or d own

2

key until the volume is at the desired level.
Both your handset and headset volumes are adjusted

3

accordingly.

T o control LCD visibility or contrast, adjust the tilt of your
display.

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EATURE ACCESS CODES USED IN THIS GUIDE

F

Feature Access Codes Used In This Gu ide

Feature access
code

Boxes to
record feature
access codes

About feature
access codes

Your system administrator has selected certain feature
access codes that you can use with your SelecSet to
perform the following functions:

• Register features

• Access features

• Cancel features

Feature access codes are also used to assign features to
autodial keys, as described in “Programming feature keys”
on page 1-18.

Throughout this user guide, boxes like the following are
provided for you to record the feature acces s code
assigned to each specific feature.

These feature access codes consist of numbers in
combination with the symbols * and # on your telephone
keypad. You can complete the Feature Access Code
Summary table in the reference section of this book by
referring to Table on page 5-15.

Contact your system administrator for a list of these codes
or if you have any questions about them.

HCXTD860, Rev. A01, September 2001 1-17