Hitachi SelecSet 400A User Manual

Download

HCXTD830

Rev. A01

Hitachi Telecom (USA), Inc.

3617 Parkway Lane

Norcross, GA 30092

(770) 446-8820

HCX5000 Systemi

Release 9.0

Attendant Operations

SelecSet 400A

User Guide

Table of Contents

Preface

Before You Begin............................................................................. xi

1 About Your SelecSet 400A

The Display.....................................................................................1-2

Displaying Caller ID Information. ............................................. .....1-4

Displaying Programmable Key Informatio n...................................1-6

Displaying VIP and Language Status....................... ......... ......... .....1-7

Message Waiting Lamp...................................................................1-8

Keys.................................................................................................1-9

Soft Keys.......................................................................................1-10

Programmable Keys...................................................................... 1-11

Fixed Keys............................ ............................................. ............1-18

Key Lamps ....................................................................................1-21

Basic Operations ...........................................................................1-22

Calling...........................................................................................1-23

Answering ..................................................................................... 1-25

Answering Returned Calls (Recall s).............................................1-27

Answering Coverage Calls............................................................1-28

Answering Multiple Calls.............................................................1-30

Holding..........................................................................................1-31

Automatic Hold.............................................................................1-32

Holding a Single Call....................................................................1-33

Holding Multiple Calls (Soft Park)...............................................1-34

Transferring...................................................................................1-36

Switchhook Flash..........................................................................1-37

Conferencing.................................................................................1-39

Creating a Three-party Conference...............................................1-40

Bridged CAPs to Conference........................................................1-41

Creating a Multiparty Conference.................................................1-43

Messaging......................................................................................1-45

Retrieving Messages ................................................ .....................1-48

Breaking into a Busy Station.........................................................1-51

HCXTD830, Rev. A01, July 2001 iii

ABLE OF CONTENTS

ELECSET

400A U

SER’S GUIDE

2 Additional Operations

Overview of Additional Features....................................................2-1

Soft Key-Controlled Features..........................................................2-3

Call Restrictions ..............................................................................2-4

Coverage..........................................................................................2-7

Credit Limit.......................... .........................................................2-11

Do-Not-Disturb..............................................................................2-15

Ringing a Station in Do-Not-Disturb ............................................2-18

Forwarded Calls From DND Stations ...........................................2-19

Transferring to a DND Station ......................................................2-20

Setting the System Clock...............................................................2-21

Wakeup/Reminder Calls................................................................2-23

Registering a Wakeup/Reminder Call ...........................................2-24

Canceling a Wakeup/Reminder Call..............................................2-25

Registering a Second Wakeup Call ...............................................2-26

Canceling a Second Wakeup Call..................................................2-27

Registering a Repeat Wakeup........................................................2-28

Converting a Repeat Wakeup ........................................................2-30

Changing the Time of a Repeat Wakeup .......................................2-30

Displaying and Prov idi ng a VIP Wakeup................................... ...2-31

Viewing the Cost of Calls..............................................................2-33

Other Feature Operations......................................... .....................2-34

Assigning Account Codes .............................................................2-34

Alarm Indications..........................................................................2-36

Receiving a Combined Alarm.......................................................2-36

Receiving a System Alarm............................................................2-37

Receiving a PMS alarm.................................................................2-38

Receiving a VMS Alarm...............................................................2-38

Receiving an Answer Detection Alarm.........................................2-39

Receiving a Wakeup/Reminder Call Alarm ..................................2-40

Receiving a Long Trunk Alarm.....................................................2-41

Receiving an E911 Alarm ..............................................................2-42

Receiving a Line Lockout Alarm..................................................2-43

Announced Calls ........................... ............................................. ...2-44

Answering Another User’s Phone.................................................2-45

iv HCXTD830, Rev. A01, July 2001

ELECSET

400A U

SER’S GUIDE

ABLE OF CONTENTS

Answering a Specific Line ............................................................2-46

Attendant Continuous Ringing......................................................2-47

Blocking and Sending Caller ID....................................................2-48

Blocking Calls Between Guest Rooms..........................................2-50

Calling Out On a Specific Tr unk...................................................2-51

Camping-on to a Busy Station........................................... ............2-52

Checking a Tr unk....................................................................... ...2-53

Code Calls .....................................................................................2-55

Data Calls ......................................................................................2-57

Dialing Frequently Called Numbers..............................................2-58

Group Hold....................................................................................2-60

Using a Headset.............................................................................2-61

Flexible Headset Operation...........................................................2-62

Intercom (ICOM) Calls .................................................................2-63

Night Service............................................................ .....................2-64

Paging............................................................................................2-65

Parking a Call................................................................................2-68

Recording a Conversation .............................................................2-69

Redialing Numbers................................. ......... ......... .....................2-70

Last Number Redial (LNR)...........................................................2-70

Saved Number Redial (SNR) ..................................................... ...2-71

Sending Pushbutton Tones.............................................................2-73

Trunk Answer From Any Station..................................................2-74

Appendix

Programming your SelecSet 4 0 0A .................................................A- 1

Programming Instructions..............................................................A-3

Quick Reference Sheet...................................................................A-6

Index

HCXTD830, Rev. A01, July 2001 v

ABLE OF CONTENTS

ELECSET

400A U

SER’S GUIDE

vi HCXTD830, Rev. A01, July 2001

List of Figures

Figure 1-1: SelecSet 400A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Figure 1-2: SelecSet 400A LCD with soft keys. . . . . . . . . . . . . . 1-2

Figure 1-3: Display with Message Waiting Button . . . . . . . . . . . 1-8

Figure 1-4: Soft key display. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Figure 1-5: Soft key display with MSG soft key . . . . . . . . . . . . 1-48

HCXTD830, Rev. A01, July 2001 vii

IST OF FIGURES

ELECSET

400A U

SER’S GUIDE

viii HCXTD830, Rev. A01, July 2001

List of Tables

Table 1-1 Suggested programmable keys. . . . . . . . . . . . . . . . . . . 1-12

Table 1-2 Optional programmable keys. . . . . . . . . . . . . . . . . . . . 1-14

Table 1-3 SelecSet 400A Fixed Keys. . . . . . . . . . . . . . . . . . . . . . 1-18

Table 1-4 CAP keys and related functions . . . . . . . . . . . . . . . . . . 1-20

Table 1-5 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Table 2-1 Restriction levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Table 2-2 Credit limit feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Ta ble A-3 Keys that you can program from yo ur SelecSet 400A . . A-2

HCXTD830, Rev. A01, July 2001 ix

IST OF TABLES

ELECSET

400A U

SER GUIDE

x HCXTD830, Rev. A01, July 2001

REFACE

Before You Begin

About this section

Purpose This guide describes SelecSet 400A™ attendant

This preface includes a description of: the following components of this docu ment :

• Purpose

• Contents

•Usage

• Organization

operations for both WelCOMM® (hotel/motel) and COMMerce WelCOMM and COMMerce terminology are noted.

Your SelecSet 400A may not be able to perform all the operations described in this document . Your syste m administrator has carefully selected the features assigned to your SelecSet 400A phone.

(business) systems. Differences between

HCXTD830, Rev. A01, July 2001 xi

If your phone system is part of a private networ k (separate phone systems sharing resources through direct connections), attendant operations may differ slightly. Contact your syst em admini s t rator for more infor mat ion.

ELECSET

400A U

SER GUIDE

Intended audience

This guide is intended to provide the attendant or any other user of the SelecSet 400A with descriptions and guidelines regarding attendant features and functions that are available with this attendant console.

Organization Chapters and topics included in this document are:

Section 1: About Your

SelecSet 400A

This section introduces the SelecSet 400A attendant console and provides basic information that is essential to understandin g how yo ur telephone operates.

Basic Operations

Section 2: Additiona l

Operations

Describes procedures for basic attendant operations.

Describe s operations tha t are performed less frequently than basic operations.

Appendix: Programming

Your SelecSet 400A

Quick Reference Sheet

xii HCXTD830, Rev. A01, July 2001

Provides instructions on programming SelecSet keys.

Provides instructions for most frequently performed attendant operations.

BOUT

OUR

ELECSET

400A

About the SelecSet 400A

The SelecSet 400A is a multifunction telephone that is used for call control operations and to serve other us ers in a facility. It is also called an attendant console. Figure 1-1 shows an example of the SelecSet 400A. Note that some of your programmable keys may be labeled differently.

HCXTD830, Rev. A01, July 2001 1-1

Figure 1-1: SelecSet 400A

THE D

ISPLAY S

The Display

ELECSET

400A U

SER GUIDE

About your 400A display

Your SelecSet 400A console is equipped with a 2-line by 40-character liquid crystal display. This display changes, depending on the operation being performed.

Figure 1-2: SelecSet 400A LCD with soft keys

As various operati ons are described in the follow i ng sections, the appropriate di splays are illustrated. For now, here are some of the most frequently viewed displays.

When your

You see this display when your phone is idle...

phone is idle...

11:00 am Wed Mar 10 686 Cal ls Wai t :0 MSG CHARGE F EAT UR

• Line 1 of the display gives the time and date, your station number (normal ly three or four digits), and the number of calls waiting. The calls waiting display includes outside calls, inside calls and recalls (outside calls that are transferred to a station that doesn’t answer and then automatically returned to your console).

• The second line of the display is the soft key menu. See

“Soft Keys” on page 1-10.

1-2 HCXT D830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

THE D

ISPLAY

When dialing a number in

You see this display when you dial a number in your facility.

your facility...

1Dial300 MSG CHARGE F EAT UR

When connected to a

You see this display when you are connected to that number.

number in your facility...

1 Connect 300 TOM SIKES In Of f i ce MSG CHARGE F EAT UR

When answering a

You see this display when you answer a call from a caller w ithin your facility.

call from a user in your facility...

1IncSta300TOMSIKES MSG CHARGE F EAT UR

HCXTD830, Rev. A01, July 2001 1-3

ISPLAYING CALLER

NFORMATION S

ID I

ELECSET

Displaying Caller ID Information

400A U

SER GUIDE

Caller ID for incoming calls

Caller ID information

Depending on your telephone system s e tup, your SelecSet may display caller ID information for incoming calls.

This information may include:

• The caller’s name (up to 15 characters with the last name displayed first)

• The caller’s number (up to 10 digits including the area code and office code).

Caller ID information is displayed between the first and second ring for both new and waiting calls. If the caller has privacy set fo r his or her phone, your SelecSet display s privacy text. See “Blocking and Sending Caller ID” on page 2-48.

Ringing call The following information is shown on your display for a

ringing PRI call.

05:56pm edSep242002 CallsWait: 0 1 Inc Trnk 6300 DUNN CAROLYN 7704462002

Answered call The following informatio n is sh own on you r disp lay when

you answer an incoming PRI call.

1 Inc Trnk 6300 DUNN CAROLYN 7704468820 MSG CHARGE F EATUR

1-4 HCXT D830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

ISPLAYING CALLER

NFORMATION

ID I

Pay phone calls

Calls from new telephone numbers

Calls fr om a business

If you receive a call from a pay phone or some type of public telephone, the word PAYPHONE is shown on your display.

When you receive a call from a new telephone number, you may see the number displayed but not the name, because the name may not yet have been registered in the central office where the call originated.

If you receive a call from a business that uses a PBX that is not networked with your facility’s telephone system, the business name and number is displayed, but not the caller’s name or extens ion number .

HCXTD830, Rev. A01, July 2001 1-5

ISPLAYING PROGRAMMABLE KEY INFORMATION S

ELECSET

400A U

SER GUIDE

Displaying Programmable Key Information

Procedure To display programmable autodial key informati on :

1 Press <DSPL>. 2 Press the autodial key whose information you want

displayed.

3 Press <START> or lift the handset to return to the

basic display.

1-6 HCXT D830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400ADISPLAYING

AND LANGUAGE STATUS

VIP

Displaying VIP and Language Status

VIP and language indicators

VIP/language indicator position

Ringing VIP/language call

If your SelecSet 400A attendant console is used in a front desk or in a hotel/motel environment an d a guest with VIP or foreign language status call s y ou, you may see VIP and language indicators on your SelecSet display.

No attendant operations are associated with VIP and language indicators. The purpose of these indicators is to alert you to a guest’s special status.

If a guest has only VIP or language designated, that indicator is displayed in the same position as when the guest has both.

This is an example of a display for a ringing call with VIP and language indicators.

1 I nc - St a 11852 DUNN CAROLYN/ V FR TOS=1 MSG CHARGE F EAT UR

Answered VIP/language

This is a display for an answered call with VIP and language indicators.

call

1 I nc - St a 11852 DUNN CAROLYN/ V FR TOS=1 MSG CHARGE F EAT UR

HCXTD830, Rev. A01, July 2001 1-7

ESSAGE WAITING LAMP S

Message Waiting Lamp

ELECSET

400A U

SER GUIDE

Message indications

The message waiting lamp on your SelecSet 400A lights when you have messages. To display and retrieve callme, voice or text messages, press the <MSG> soft key. See

“Retrieving Messages” on page 1-48.

Figure 1-3: Display with Message Waiting Button

1-8 HCXT D830, Rev. A01, July 2001

HAPTER

1: A

Keys

BOUT YOUR SELECSET

400A

EYS

SelecSet 400A key types

Your SelecSet 400A phone is equipped with the fol l ow i ng types of keys:

• Soft keys

• Programmable keys

- Suggested programmable keys

- Optional programmable keys

• Fixed keys

HCXTD830, Rev. A01, July 2001 1-9

OFT KEYS S

ELECSET

400A U

SER GUIDE

Soft Keys

Soft key menu The soft keys are the six blank keys just under the display.

These keys perform dif ferent functions, depen ding on how you use your phone. Labels in the bottom of the display identify active soft keys. In Figure 1-4, the bottom line of the SelecSet 400A shows the soft key menu.

Three basic keys

Figure 1-4: Soft key display

The soft key menu consists of three basic keys:

This soft key... Does this...

MSG key allows you to retrieve or delete three

types of messages, including callmes

CHARGE key al l ows you t o view t he dura tion and

cost of your last outgoing call.

FEATUR key displays several features, which you

can control for stations througho ut your facility. These features include coverage, wakeup/reminder calls, do-not-disturb, call restrictions and credit limit.

1-10 HCXTD830, Rev. A01, July 2001

See page 2-3 to perform these functions.

HAPTER

1: A

BOUT YOUR SELECSET

400A

Programmable Keys

ROGRAMMABLE KEYS

Location of programmable keys

The SelecSet 400A includes 24 programmable keys, which are located above the second row of fixed keys. Seven of these keys should be used for specific features, which are listed under Suggested programmable keys.

The remaining keys can be used for autodial keys (for one-key access to dial-access codes, account codes, and frequently called numbers), or for optional features. Instructions for programming these keys are contained in the section entitled Programming your SelecSet 400A.on page A-1.

HCXTD830, Rev. A01, July 2001 1-11

ROGRAMMABLE KEYS S

ELECSET

400A U

SER GUIDE

Suggested programmable keys

These features are recommended for attendant operation. All of these keys must be assigned at the CMAT by your system admi nistrator.

Table 1-1 Suggested programmable keys

Key Name Function

<CALM> The lamp associated with the combined alarm key lights

when a malfunction is detected in the system, the answer detection link, the PMS/PMSHOBIC link, or the VMS link. The CALM lamp stays lit until the problem is corrected. The CALM lamp indicates the status of the alarm as follows:

Status Definition

Dark no alarm conditions exist. Lit Steadily one alarm has occurred Slow Wink/Flash two or three alarms have occurred Fast Wink/Flash all four alarms have occurred

When you press the <CALM> key, alarms that are activated are shown in the LCD as follows:

LCD display Definition

MJ/MN major/minor system alarm ANSDET answer detection link alarm PMS PMS/PMSHOBIC link alarm VMS VMS link alarm

Note: The PMS alarm applies to WelC OMM systems only.

<CLME> Press <CLME> to send a callme message for and turn on

the message waiting lamp of a called station.

1-12 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Table 1-1 Suggested programmable keys(continued)

400A

ROGRAMMABLE KEYS

Key Name Function

<LT A/VER> The lamp associated with the long trunk alarm/verification

key flashes when a trunk has been connected for an unusually long time. Also allows you to check a specific trunk.

<OVR> Press <OVR> to break into a busy station or a busy trunk.

All parties hear breakin tone, and a three-way conference is established. Also breaks into a station with do-not-disturb activated. This button can also be used for the switchhook flash to a trunk feature to access central office trunks and related features.

<SFPK> Use <SFPK> to place up to 10 calls on hold, using a single

key. Calls held at this key are answered in first-in/first- out order (FIFO) and do not occupy a call appearance (CAP) key.

<TONE> This key cancels automatic hold, allowing you to operate

equipment controlled by touch tones.

Optional programmable keys

These keys can be used for autodial keys (one-key access to dial-access codes, account codes, and frequently called numbers), or for optional features. So me optional programmable keys are programmed from your SelecSet. Others must be programmed from the Customer Maintenance/Administration (CMA T ) terminal.

A list of keys that are programmable from the SelecSet, along with instructions for programming them, is included in Programming your SelecSet 400 A on page A-1. See

Table 1-2 on page 1-14 for possible uses for optional

programmable keys.

HCXTD830, Rev. A01, July 2001 1-13

ROGRAMMABLE KEYS S

Table 1-2 Optional programmable ke ys

ELECSET

400A U

Key Type Purpose

Autodial keys Provide one-key access to dial-access

codes, account codes, and frequently called

numbers. Call park Parks a call. Code key Distinguishes code calls from other calls.

When a code call comes to your console, it

rings at the <CODE> key and the <ANS>

key. Press either key to answer. Conversion (CONV) key Changes an incoming voice call into a data

call, allowing the attendant to transfer the

data call to a station.

SER GUIDE

Detection (<DET>) Lights when the answer detection unit is

down. (The answer detection unit is

optional external equipment). E911a larm key Lights any time a 911call is made. Pressing

the flashing key displ ays the station

number making the call. That same station

number is printed on the FOA printer, with

the time and date of the call. This key

and/or alarm bell can be assigned with or

without E911; E911 ap plies only for

residential or extended stay packages. Headset mode key (HSET) Activates headset mode by pressing an

autodial key. Hold loops (HLD1 - HLD8) Place a call on hold and provide a display

of the held call (From one to eight can be

assigned).

1-14 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Table 1-2 Optional programmable keys(continued)

400A

ROGRAMMABLE KEYS

Incoming (INC) Distinguishes incoming calls from outside

the facility. When an outside call comes to

the console, the Incoming key and the

<ANS> ke y both ring. Press either key to

answer. Information (INF) Distinguishes calls from insid e the facility.

When an inside call comes to your co nsole,

the <INF> key and the <ANS> key both

ring. Press either key to answer. Intercom/priority (ICOM) Originates a priority call. Last number redial (LNR) Redials the last number dialed. Line lockout alarm (LOA) Lights when a st ation has been in use fo r an

unusually long time. Manual answer (MANS) Press <MANS> to restrict announced calls

to your SelecSet. Your phone rings and yo u

must answer it manually. Manual campon (CAMP) Activates camp-on to a busy station. Night Places the system in night mode. Outgoing trunk queuing

Initiates outgoing trunk queuing. (OTQ)

PMS or PMS-HOBIC alarm (PMS-A)

Lights if the property management system

(optional external equipment) goes out.

Also used to indicate trouble with the

PMS-HOBIC link. Priority radio paging

Initiates priority radio paging. (PRPG)

Radio paging (RPG) Initiates radio paging. Recall (RCL) Distinguishes recalls (returned calls) from

other calls. When a recall comes to your

phone, both the <RECALL> key and the

<ANS> key ring. Press either key to

answer.

HCXTD830, Rev. A01, July 2001 1-15

ROGRAMMABLE KEYS S

Table 1-2 Optional programmable keys(continued)

ELECSET

Record Records a conversation (requires a

recorder).

400A U

SER GUIDE

Reminder/wakeup al arm (WAL)

Indicates when a station has not answered a

reminder/wakeup call. (When a

reminder/wakeup call is not answered, the

system automatically retries the call five

minutes later. If the second attempt is

unsuccessful, the system waits another five

minutes and retries the call again. The

<RAL> or <WAL> key lights only after the

third unsuccessful attempt). Room-to-room block in g

Blocks calls between guest rooms. (RRB)

Saved number redial (SNR) Saves a specific number to be redialed

later. Trunk group an swer (TGN0

- TGN9)

Allows calls over a specific tru nk group to

be answered. When a call over a specific

trunk group comes to your phone, both the

<ANS> key and a <TGN/ANS> key ring.

Press either key to answer. VIP (VIP Wakeup) The <VIP> key flashes, alerting you to

place a VIP wake-up for a special guest in

the hotel. Press the <DSPL> key then the

<VIP> key to display the name of the first

guest in the VIP wakeup queue and also

how many wakeups are in the queue. Press

the <VIP> key to call the VIP guest’s room

and leave a personalized wakeup message. VMS alarm (VMS-A) Lights if the VMS system (optional

external equipment) goes out. Voice announce (ANNO) Initiates a voice-announced call. Zone paging (ZPG) Accesses zone paging equipment. Zone paging with park

(ZPG/P)

1-16 HCXTD830, Rev. A01, July 2001

Accesses zone paging equipment and

allows you to park a call.

HAPTER

1: A

BOUT YOUR SELECSET

400A

ROGRAMMABLE KEYS

Answer keys These keys are used to answer specific types of calls:

• Incoming key

• Information key

• Recall key

• Trunk group answer keys

When a call rings at one of these keys, the lamp beside the key flashes. This can be helpful when you want to answer each type of call differently.

Adjunct button module

Your SelecSet 400A may be used with an optional adjunct button module (ABM), which provides you with 50 additional autodial keys. The autodial keys on the ABM operate in the same way as they do on a SelecSet.

HCXTD830, Rev. A01, July 2001 1-17

IXED KEYS S

Fixed Keys

ELECSET

400A U

SER GUIDE

About fixed keys

Fixed keys are the first two rows of keys directly above the keypad (<DSPL>, <SWAP>, <JOIN>, and <CONF>) plus the single row of keys to the left of the keypad (four CAPs and the <ANS> and <START> keys. Fixed keys perform i mportant, frequently use d functions. Thei r location and pur pose canno t b e changed . See Table 1-3 for a description of SelecSet 400A fixed keys.

Table 1-3 SelecSet 400A Fixed Keys

Key Function

<DSPL> Press <DSPL> to display functions of programmed keys. <SWAP> Press <SWAP> to alternate between two sides of a split call <JOIN> Press <JOIN> to extend (transfer) a call, and return your

phone to the idle state.

<CONF> Press <CONF> to establish a conference call. Press <JOIN>,

dial a station number or outside number and press <CONF> to establish a three-party conference. Press <CONF>, dial a number, and press <CONF> again to establish a multiparty

conference of up to six parties. <HOLD> Press <HOLD> to place an active call on hold. <CNCL> Press <CNCL> during call transfer if you misdial a number.

Pressing this key disconnects the last party added to a

conference. <START> Press <START> to originate calls or perform call processing

features (picking up anothe r phone) . <ANS> Press <ANS> to answer all calls that ring at the attendant

position.

1-18 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

IXED KEYS

Call appearance keys (CAPs)

Calls that ring at a CAP

Call appearance keys, labeled 1, 2, 3, and 4, are located to the left of the keypad. These keys are fixed because their location and purpose do not change. However, they have different functions than the other fixed keys.

Together these keys simulate having four lines to your phone. While you actually have only one line, CAPs 1, 2, 3, and 4 can be used to control multiple calls. When a call rings at a CAP, you press the flashing CAP to answer the call.

These calls ring at a CAP (and not at your <ANSWER> key):

• Automatic callback (rings with a fast ringing pattern)

• Outgoing trunk queuing (rings with a fast ringing pattern)

• Calls to your directory numbe r (the extens io n assig n ed to your SelecSet 400A that consists of 3 or 4 digits)

• Priority calls to the attendant (ring at the highest number CAP available)

HCXTD830, Rev. A01, July 2001 1-19

IXED KEYS S

ELECSET

400A U

SER GUIDE

CAP keys See Table 1-4 for an explanation of CAP keys an d their

related functions.

Table 1-4 CAP keys and related functions

Fixed Keys Function/Operation

CAPs Call appearance keys (CAPs), are virtual lines used to

receive/place and hold calls while call control operations such as hold, join, conference are performed. When performing call handling operations (answering, placing a call, etc.), the lowest-numbered CAP is automatically

selected. CAP 1 If you make/receive only one call, always use CAP 1. CAP 2 If a second call rings at your stati on , or to make a second

call, press <HOLD> and press CAP 2 to answer or dial a

second call. CAP 3 Repeat the procedures for CAP 2 to handle a third call. CAP 4 This CAP is reserved for holding calls and for receiving

special calls, e.g. priority calls. If you press a CAP before placing an active c all on hold, the call disconnects

CAP availability

At least two CAPs must be available before a call can be answered. This ensures that one CAP can be used to answer a call, while another can be used to place a call.

1-20 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Key Lamps

400A

KEY L

AMPS

About key lamps

Call appearance key lamps

Every fixed or programmable key has an associated lamp beside it. The way that the key lamp l ight s d epen ds on the key with which it is associated:

Key Lamp Type Description

Feature key lamp

light when the key is activated

(CONF, JOIN, etc.) Answer key lamps

(Answer, Inco mi ng ,

flash when a call terminates at

the key. Recall or Trunk group answer)

Call appearance lamps (to the left of the CAPs) indicate the status of their associated CAPs:

When the lamp is... then the CAP...

dark is idle winking has a call on hold flashing has a ringing call steadily lit has an active call

HCXTD830, Rev. A01, July 2001 1-21

ASIC OPERATIONS S

Basic Operations

ELECSET

400A U

SER GUIDE

About this section

This section provides instructions for the most frequently performed attendant operations. Other operations are describe d in “Additional Operations” on page 2-1.

Calling..........................................................page 1-23

Answering ....................................................page 1-25

Holding.........................................................page 1-31

Transferring..................................................page 1-36

Conferencing................................................page 1-39

Messaging.....................................................page 1-45

Breaking into a Busy Station........................page 1-51

1-22 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

ALLING

Calling

Placing calls This section describes different ways of placi ng a call.

Placing calls to stations or outside numbers

Placing outside calls while connected to the station

To place a call to a station or outside number:

1 Press <START>. 2 Dial th e st at io n n umbe r or ou ts id e nu mb er. If you dial

an outside number, remember to dial the trunk access code first (usually 9)

You hear ringing. You are connected as the called party answers. When you call an outside number, the duration of the call is displayed.

3 Press <START> to disconnect the call.

To place an outside call:

1 Dial the trunk access code (normally 9). 2 Dial the number.

HCXTD830, Rev. A01, July 2001 1-23

3 When the dialed number begins to ring, press

<JOIN>.

ALLING S

ELECSET

400A U

SER GUIDE

Placing an outside call for an idle station

Placing calls for stations and type of station

To place an outside call to an idle station:

1 Press <START>. 2 Dial the trunk access code (usually 9) and then the

number.

3 Press <CONF>. 4 Dial the station number. 5 When the station user answers, inform him or her that

the outside call is ringing.

6 Press <JOIN>

Each station within the facility is assigned a type of st ation value. The TOS value determines a station’s calling privileges. For example, some stations may be permitted to make local and long-distance calls, while others may be restricted to local calls only.

When a station user calls and asks you to dial an out s i de number , check the TOS val ue to make sure the connection is permitted. Your administrator should furnish a list of connections allowed for each TOS.

1-24 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Answering

400A

NSWERING

Different ways to answer calls

You can answer calls at your SelecSet 400A in se veral different ways, depending on how your system administrator has set up your phone. All calls always ring at the fixed <ANS> key.

Your phone may also be programmed with special answer keys designed to expedite answering operations or to distinguish certain types of calls. See Table 1-5 for a descript ion of the different answering keys.

Table 1-5 Answer keys

Answer Key Type Description

Fixed answe r key

<ANS> answer key All calls ring at this key.

Special answer keys

<INC> incoming answer key

all calls from outside the facility come to this key

<INF> information answer key

all calls from stations within your facility ring at th is ke y

<RCL> recall answer key calls from outside the facility that are

extended to a station but are not answered ring at this key . The unanswered call returns to your SelecSet (or another attendan t) after a pre-set number of seconds. If the called station has coverage registered for outside calls, the call goes to the coverage point instead of to an attendant. See “Coverage” on page 2-7.

TGN0-TGN9 trunk group answer keys

HCXTD830, Rev. A01, July 2001 1-25

Calls that come in over a s pecial trunk gr oup ring at these keys.

NSWERING S

T a ble 1-5 Answer keys(continued)

ELECSET

400A U

CAPs

CAPs (1-4) Calls that are made by dialing your station

number (not by dialing 0), ring at a CAP rather than the <ANS> key. To answer one of these calls, press the flashing CAP.

At least two CAPs must be available before you can answer a call. This ensures that one CAP can be used to answer a call, while another can be used to place a call.

The types of calls that ring at CAPs rather than at an answer key include:

SER GUIDE

Answering your calls

• Automatic callback (rings with a fast ringing pattern)

• Outgoing trunk queuing (rings with a fast ringing pattern)

• Calls to the attendant ’s d irec tor y number (a directory number is a station number assigned to the attendant console that usually co nsists of three or four digits).

• Priority calls to the attendant (ring at the highest-numbered CAP available).

1 When a call rings at a key, the lamp beside the key

flashes. To answer the call, press either the <ANS> key or the appropriate special answer key.

2 As you press a key to answer a call, the display

confirms the type of call.

1-26 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400AANSWERING RETURNED CALLS

ECALLS

Answering Returned Calls (Recalls)

Recalls If you transfer an outside call to a station that does not

answer, the call returns to your SelecSet. These returned calls are recalls.

Procedure To answer a recall:

1 Press the <ANS> key or, if you have one, the <RCL>

key.

2 If the called station has coverage registered for

outside calls, the call goes to the coverage point rather than to your SelecSet.

)

When you answer the recall, you are connected to the calling party. The station continues to ring while you receive further instructions from the caller.

If the station answers, the display changes from ringing to hold, and you can transfer the recall back to the station. While connected to the recall, you can perform any of the following operations:

- Turn on the message light at the called station by pressing <CLME>.

- Transfer the caller back to the called station by pressing <JOIN>.

- Transfer the caller to another station by pressing <CNCL> to disconnect the called station, then pressing <JOIN>.

HCXTD830, Rev. A01, July 2001 1-27

NSWERING COVERAGE CALLS S

ELECSET

400A U

SER GUIDE

Answering Coverage Calls

Coverage calls Telephone users within the facility can forward their calls

to you. These calls are known as coverage calls. The keys where they ring depends on where the calls originate:

Coverage display example

Coverage calls that

originate here...

Terminate at these keys...

Inside your facility <INF> and <ANS> keys Outside the facility <INC> and <ANS> keys

To answer the call, press the appropriate key.

The coverage display in the following example shows that the call came to the attendant because the covered station did not answer. Other coverage displays include:

• Cov Busy

• Cov All

If users invoke Cover All Calls (Cov All), you can intercept their calls and extend them to the covered party after you speak to the caller. (Coverage is described in

“Coverage” on page 2-7)

1-28 HCXTD830, Rev. A01, July 2001

Stations can cover calls to you by dialing the appropriate feature access code plus 0.

HAPTER

1: A

BOUT YOUR SELECSET

400A

NSWERING COVERAGE CALLS

Procedure To answer a coverage call and send it to the covered

station, follow these steps: 1 Press the appropriate key to answer the call. Your

SelecSet display indicates a coverage call.

2 To send the coverage call to the covered station, press

<ICOM>. The caller is placed in consultation hold, and the covered station is dialed automatically. (Consultation hold temporarily removes a party from the connection so transfer or conferenc e operations can be performed.)

Note: When sending a coverage call back to the

covered station, you may want to remain in the connection to see if the station answers.

3 If the station answers, press <JOIN> to connect the

two parties.

4 If the station does not answer , press <CNCL> to

reconnect to the caller.

HCXTD830, Rev. A01, July 2001 1-29

NSWERING MULTIPLE CALLS S

Answering Multiple Calls

ELECSET

400A U

SER GUIDE

Using the soft park key

As an attendant operator, you probably handle multiple calls. Duri n g busy h ours, use the soft park <SFPK> k ey to remove calls from your CAPs to ensure that at least one CAP is free for answering calls and another for placing calls.

Procedure To answer calls using the soft park key:

1 If you’re talking on a call and other calls are waiting,

press <SFPK> to place the active call on hold.

2 The active CAP goes idle, and the <SFPK> key

winks.

3 Press <ANS> (or the appropriate special answer ke y)

to answer the next call.

Note: You can place up to 10 calls on hold on the

<SFPK> key. To retrieve calls from soft park, press the winking <SFPK> key. When multiple calls are held, continue pressing the winking <SFPK> key until it goes dark. Soft-parked calls are retrieved in first-in/first-out order. See

“Holding Multiple Calls (Soft Park)”

on page 1-34 for more on soft par k.

1-30 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

OLDING

Holding

Hold options Depending on how your 400A is programmed, you can

hold calls in up to three different ways. In most cases, you should use the soft park key or a hold loop to hold calls because the <HOLD> key uses a CAP. A description of each of the different methods follows:

Hold Option Description

Soft park You can use the soft park key to

place up to 10 calls on hold. The held calls do not occupy a CAP. Calls are automatically retrieved in first-in/first-out order, so the first call placed in soft park hold is the first call retrieved. Although soft park is ofte n used to hold singl e calls, hold loops are preferred.

Hold loops (from one to eight)

Hold loops are used to hold a single call. The held call does not occupy a CAP. A single hold loop key represents a single call. Your system administrator must assign this feature to an autodial key for you.

Hold key Can be used to place a single call on

hold. This is not recommended because the held call occupies a CAP. However , you can only hold a conference using the <HOLD> key.

Note: Soft park and hold loop keys can only be

assigned by your system administrator. If you do not have these features programmed on your phone, contact your system administrator.

HCXTD830, Rev. A01, July 2001 1-31

UTOMATIC HOLD S

Automatic Hold

ELECSET

400A U

SER GUIDE

Dialing a new number while on an active call

This attendant feature expedites transfer and conference operations. While you are on an active call, you can begin dialing a new number without firs t usi ng any of the hold keys to place the active call on hold.

As soon as you begin to dial, the system automatically places the active call on consultation h old.

<TONE> key If you have automatic hold, you should also have the

<TONE> key assigned. The <TONE> key enables you to suspend automatic hold to enter access codes.

1-32 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

Holding a Single Call

OLDING A SINGLE CALL

Using a hold loop

Holding a call using hold loops

Holding a call using the HOLD key

If your console is programmed with hold loops, this is the preferred way to hold a single call because hold loops do not tie up CAPs.

Follow these steps to place a call on hold using hold loops. 1 Press a hold loop (HLD1– H LD8) wh ile talking on an

active call. The hold loop winks representing the held call.

2 Press the winking hold loop to retrieve the call.

Follow these steps to place a call on hold using the <HOLD> key:

1 Press the <HOLD> key while talking on an active

call. A CAP winks representing the held call.

2 Press the winking CAP to retrieve the call.

Note: While hold loops are preferred for single calls,

you can only hold a conference using the <HOLD> key. See “Creating a Three-party

Conference” on page 1-40.

HCXTD830, Rev. A01, July 2001 1-33

OLDING MULTIPLE CALLS

OFT PARK

)

ELECSET

Holding Multiple Calls (Soft Park)

400A U

SER GUIDE

Holding calls with the soft park key

Placing calls on hold using soft park

Displaying calls in soft park

If your console is programmed with a soft park key, you can hold up to 10 calls on one key. Because soft park makes it easy to hold and retrieve many calls, it is ideal for use during busy hours.

Follow these steps to place calls on hold using soft park: 1 Press <SFPK> to place the call in soft park hold.

CAP1 goes dark (it can now be used for another call), and the <SFPK> key begins to wink.

2 Park up to 10 calls on the <SFPK> key.

Follow these steps to display calls in soft park:

1 Press <DSPL>. 2 Press <SFPK>. 3 Press <DSPL> plus any soft key to return to the

normal display.

Retrieval in first-in, first- ou t order

1-34 HCXTD830, Rev. A01, July 2001

Soft-parked calls are retrieved in first-in/first-out order, so you don’t have to remember which call you placed on hold first. The first call in is always the first call out.

HAPTER

1: A

BOUT YOUR SELECSET

400A

OLDING MULTIPLE CALLS

Procedure To retrieve a soft-parked call:

1 Press the winking <SFPK> key to retrieve the first

call placed in soft park.

2 The <SFPK> key winks until all calls are retrieved.

When there are multiple attendants, soft-parked calls can only be retrieved fro m the SelecSet attendan t who parked them.

OFT PARK

)

HCXTD830, Rev. A01, July 2001 1-35

RANSFERRING S

ELECSET

400A U

SER GUIDE

Transferring

Procedure Use the following call transfer operation to transfer

(extend) a caller to another number. This procedure can be used even if both the caller and the desired number are outside the facility. To transfer a call:

1 After making or answering a call, dial the number to

which you are transferring a call. Remember to dial the trunk access code (usually 9) if dialing an outside number.

The caller is automatically placed in consultation hold. (Consultation hold temporarily removes a party from the connection so transfer or conference operations can be performed.) An idle CAP is automatically selected.

2 To cancel the transfer and return to the caller, press

<CNCL>.

3 To transfer before the called party answers, press

<JOIN>.

4 To announce the call, wait until the user answers and

make your announcement, and then complete the transfer by pressing <JOIN>.

5 To swap between the two sides of the call, when the

called party answers, press <SWAP>. The active call and call on consultation hold are switched.

To return to the originally active call, press <SWAP> again. You can alternate between the two calls as often as you like. To disconnect the person to whom you are speaking and reconnect the person o n consulta tion hold, press <CNCL>.

To exit and connect the two calls, press <JOIN>.

1-36 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

Switchhook Flash

WITCHHOOK FLASH

Transferring calls using switch hookflash

The switch hook flash (SHF)-to-a-trunk feature lets you use business/telephone features provided by your central office. These services supplement the features provided by your HCX5000 system. Using the central office features prevents tying up two HCX5000 trunks.

Operation To use this feature you must be talking on an incoming call

from a central office phone, and the trunk over which this call is received must be set up to use the SHF-to-a trunk feature. (Ask you system admi ni s trat or if yo ur syst em is set up for this feature).

Example You receive a call over a trunk that is set up for the switch

hook-flash-to-a-trunk feature. The call is from Mr. Smith, whose phone is a central office station and who wants to make a reservation. You must transfer the call to the centralized reservation service for your hotel.

HCXTD830, Rev. A01, July 2001 1-37

WITCHHOOK FLASH S

ELECSET

400A U

SER GUIDE

Procedure To transfer a call using the switchhook-flash-to-trunk

feature for this type of scenario: 1 While connected to a caller on a trunk set up for

switchhook flash to a trunk, pres s <OVR> (the override key). When you press thi s key , the HCX5000 system sends a switchhook flash signal to the central office, which places the caller on hold.

Pressing <OVR> automatically activates the <TONE> key to provide DTMF tones. These tones enable you to dial the number to which you want to transfer the caller.

2 Dial the number for centralized reservations. 3 Press <START> to complete the transfer.

This automatically deactivates the <TONE> key. Therefore, your next caller doe s not hear DTMF tones when you dial the number to transfer his/her call.

Pressing <HOLD>, <HLD1-HLD8>, <CONF>, <JOIN>, also deactivates the <TONE> key. Pressing <OVR> repeatedly toggles the <TONE> key between on and off status.

1-38 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Conferencing

400A

ONFERENCING

Types of conferences

You can set up two types of conferences using your SelecSet 400A phone. These include:

• Three-party conferences

- standard three-party conference

- three-party conference using bridg ed CAPs

• Multiparty conferences of up to six parties

HCXTD830, Rev. A01, July 2001 1-39

REATING A THREE-PARTY CONFERENCE S

ELECSET

Creating a Three-party Conference

Procedure To create a three-party conference:

1 While connected to one party, dial a second party . T he

first party is placed in consultation hold and an idle CAP is automatically selected.

2 To cancel the call and return to the caller, press

<CNCL>.

3 To announce the conference, wait until the called

party answers and make your announcement. Press <CONF> to connect all parties.

4 To connect all parties immediately, press <CONF> as

soon as the called party picks up. (Wait for the party to pick up before pressing <CONF>. Pressing <CONF> before the called party picks up is ignored.) When the conference is formed, your display indicates how many parties are in the conference.

400A U

SER GUIDE

5 T o discon nect the last person added to the conference,

press <CNCL>.

6 To exit the conference without disconnecting the

other two parties, press <JOIN>. The conference is still connected but out of your control.

7 To place the conference on hold, press <HOLD>.

A conference can only be held by pressing the <HOLD> key.

8 T o retr ieve the held conference, press <STAR T>, then

the winking CAP representing the held conference.

1-40 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

RIDGED

Bridged CAPs to Conference

CAPS TO C

ONFERENCE

About bridged CAPs

You can also create a three-party conference with two incoming calls using the call appearance keys on y our SelecSet 400A console. This feature, kno wn as bridged CAPs (loop-to-loop or meet-me conferencing), is especially helpful if you need to page guests o r employees for waiting calls in a casino environment.

For example, if a call comes in for a guest, you can page the guest in the casino area. The guest simply goes to the nearest house phone, which automatically rings you when taken off-hook.

Procedure To create a three-party conference using bridged CAPs:

1 You are talking on a call on CAP1. 2 When a second call comes in, place the first caller on

hold by pressing either a hold loop or the <HOLD> key. Answer the second call on CAP 2 by pressing <START> then <ANS>.

HCXTD830, Rev. A01, July 2001 1-41

3 Press the <CONF> key to place the second caller on

consultation hold (or <JOIN> to connect the two callers).

4 To conference CAP 1 with CAP 2, press the CAP 1

key. This keeps the caller on CAP 2 on consultation hold and lets you talk with the caller on CAP 1. Notify the caller on CAP 1 that he or she is about to be conferenced, and with whom.

5 Press the <CONF> key again to join the two CAPs or:

To transfer the call to the caller on CAP 1, press <JOIN>. You are out of the conversation once you press the <JOIN> key.

RIDGED

CAPS TO C

ONFERENCE S

ELECSET

400A U

SER GUIDE

6 If your system administrator has set up your phone

system with the mult ipar t y co nfer ence capability, you can place a conference on hold after connecting the two parties on CAP 1 and CAP 2. You can then take another call by pressing the <HOLD> key. Both the CAP key with the conference and the <CONF> key flash slowly. At least one of these conferenced members should be an inernal party to prevent trunk-to-trunk lockup.

Otherwise, remove yourself from the conference if an incoming internal caller is connected with an outisde caller.

Note: If three CAPs are busy, you cannot use CAP4 to initiate a conference or join or bridge two parties.

7 To disconnect the last party from the conference (the

caller on CAP1), press the <DISC> key.

1-42 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

REATING A MULTIPARTY CONFERENCE

Creating a Multiparty Conference

Procedure To set up a multiparty conference:

1 While connected to one party, press <CONF>. Dial a

second party.

2 After the called party answers, press <CONF> to

create a three-party conference.

3 To add an additional party, press <CONF> and dial

the desired number. The two other parties are automatically placed on hold.

4 If you misdial, press <CNCL>. This returns you to the

three-party conference. You can then redial the new party.

5 To announce the conference to the new party, wait

until the called party answers and then press <CONF> to connect all parties. Or, you can connect all parties immediately by pressing <CONF> as soon as the called party picks up.

Once the conference is formed, the display updates with the new number of conferees.

6 Repeat these steps to add additional conferees. You

can have a total of six people in a conference.

7 Press <HOLD> to place the conference on hold.

A conference can only be held by pressing the <HOLD> key. Soft park and hold loops cannot be used to hold a conference.

8 Press <START>, then the winking CAP representing

the held conference to retrieve the conference.

HCXTD830, Rev. A01, July 2001 1-43

REATING A MULTIPARTY CONFERENCE S

9 Press <CNCL> to disconnect the last person added to

the conference. Only the final person added to the conference can be dropped by pre ssin g <CNCL>. Afterwards, other parties must disco nn ect by hang i ng up.

10 Press <JOIN> to exit (without disconnecting the other

parties). The conference is still active, however you no longe r control it.

If you drop out of a multiparty conference, the remaining parties at your facility cannot transfer or add other members to the conference. (Dropping out of a three-party conference does not affect the remaining parties this way.)

ELECSET

400A U

SER GUIDE

1-44 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

Messaging

400A

ESSAGING

Controlling messages with the CLME key

Turning on the message waitin g lamp without calling the station

Turning on the message waitin g lamp while calling the station

You can use the <CLME> key to control the message waiting lamps on phones within your facility.

To turn on the message waiting lamp without calling the station, follow these steps:

1 Press <START>. An idle CAP is selected. 2 Press the <CLME> key. 3 Dial the desired station number. 4 The display confirms that the lamp was turned on and

you hear confirmation tone (three short beeps).

1 To turn on the message waiting lamp while the phone

is ringing or busy, follow these steps:

2 Press <START>. 3 Dial the desired station number.

HCXTD830, Rev. A01, July 2001 1-45

4 Press <CLME>. The display confirms that the lamp is

on and you hear confirmation tone (three short beeps).

ESSAGING S

ELECSET

400A U

SER GUIDE

Turning on the message waitin g lamp while talking to a covering station

Turning a message waitin g lamp off

To turn on the message waiting lamp while talking to a covering station:

1 When you call a station that has calls covered to

another station (covering station) within your facility , and the covering station answers, press the <CLME> key.

2 Your <CLME> lamp lights and the called station’s

message waiting lamp is lit, not the lamp of the covering station to which you are currently connected. Because you are not connected to the station whose message waiting lamp you have activated, you do not receive either confirmation tone or a confirmation display.

To turn a message waiting lamp off, follow these steps: 1 When a user calls you because his message lamp is

flashing, your <CLME> key lamp lights.

2 Press your <CLME> key to extinguish the caller’s

message waiting lamp.

<CLME> ke y The <CLME> key indicates message lamp status only

when someone calls you. If you call a station, the <CLME> key does not indicate the status of the message waiting lamp. T o extinguish a message waiting lamp when you are not connected to the station, dial the callme cancellation code (usually ##0) then the station number.

1-46 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

ESSAGING

Multiple attendant consoles

Turning off message waitin g lamps

Automatic deletion of callme message

In facilities with multiple attendant consoles, the <CLME> keys on all attendants indicate the message lamp status of calling stations.

Pressing a lit <CLME> key or dialing the callme cancellation code only turns off message waiting lamps turned on by the <CLME> key on an attendant console. Message waiting lamps can also be turned on through the CommCenter or VMS (voice message system). When a callme message is returned, it rings at both the <INF> and <ANS> keys. Press either key to answer the call.

When a station returns a callme message, the message is automatically deleted. SelecSet users can also delete callme messages without return i ng them by us ing th e <DELETE> soft key.

Returning callmes activated by non-attendants

A station's message waiting lamp may have been activated by someone other than the attendant such as another station or voice message system. Therefore, users who do not have SelecSet 400s (which have a <RETURN> soft key) should use the return feature access code (u sually #0) to respond to their message lamps.

HCXTD830, Rev. A01, July 2001 1-47

ETRIEVING MESSAGES S

Retrieving Messages

ELECSET

400A U

SER GUIDE

Types of messages

You can retrieve three types of messages from your SelecSet 400A console using the <MSG> soft key in the soft key display. These include:

• Callme messages, which are sent by internal users (within your company)

• Voice messages (from internal and external callers)

• Text messages

Figure 1-5: Soft key display with MSG soft key

Procedure To retrieve messages:

1 If your message lamp is flashing, press the <MSG>

soft key to retrieve your message(s).

For a callme message...

2 Press <NEXT> to view other messages, <RETURN>

to dial the originator of the message and <DELETE> to discard the message or <EXIT> to leave the messaging dis pl a ys .

When you have a callme message, you see this display:

01 Apr 14 10: 16 am 470

NEXT RE T URN DE L ET E EXI T

1-48 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

ETRIEVING MESSAGES

Procedure,

For a voice message...

continued

3 For a voice message from the VMS extension, press

<NEXT> to view other messages, <RETURN> to dial the VMS, <DELETE> to discard the message, or <EXIT> to leave the messaging displays.

Note: If you receive a call while using the soft keys,

press <EXIT> before answering the call.

4 When you have a voice message system (VMS)

message, you see this display (t he message is from the VMS extension, in this case, extension 350).

01 Apr 14 10: 16 am 350

NEXT RE T URN DE L ET E EXI T

While connected to the VMS, you are directed to press keys on you r keypad to retrieve your voice messages. Before pressing any keys, press the <TONE> key to se nd pushbutton signals to the VMS. When you fin ish sendin g pushbut ton signals, press th e <TONE> key again. See “Sending Push but t o n

Tones” on page 2-73.

For a text message...

5 When you receive a text message, you see the

following initial text message display, which in this case, shows a callme message from the text message center operator. To retrieve the text message, press <MAIL>. The display indicates a message from Jane Hitel, the text message center operator.

01 Apr 14 10: 16 am 400 HI TEL JANE

MA I L NE XT RE T URN DE L ET E EX I T

HCXTD830, Rev. A01, July 2001 1-49

ETRIEVING MESSAGES S

ELECSET

400A U

SER GUIDE

Procedure, continued

6 Press <RETURN> to speak to Jane to receive your

message verbally or request a printout of your message from her , or you can press <MAIL> to view the text message yourself. After you press <MAIL>, the system may require a password and possibly a mailbox number . Your system administrator can help you in either case.

7 You can now do any of the following:

Press this soft key To do this...

<SCROLL> continue (showing more

information about the sender

and/or the message itself <NEXT> view other messages <DELETE> discard the current message <EXIT> exit from the messaging

displays

If you view the tex t message b ut do no t want to delet e it, call the text message center operator and ask him/her to save the message. Otherwise , your message waiting lamp continues flashing until the message is deleted.

1-50 HCXTD830, Rev. A01, July 2001

HAPTER

1: A

BOUT YOUR SELECSET

400A

REAKING INTO A BUSY STATION

Breaking into a Busy Station

Procedure To break into a busy station:

1 While listening to busy tone, press <OVR>. You see

this display:

1 Bus y 2 00 SI KES TOM Av ai l a bl e MS G CHA RGE F EA T UR

2 All parties hear breakin tone, and a three-party

conference is formed.

HCXTD830, Rev. A01, July 2001 1-51

REAKING INTO A BUSY STATION S

ELECSET

400A U

SER GUIDE

1-52 HCXTD830, Rev. A01, July 2001

DDITIONAL

PERATIONS

Overview of Additional Features

About this section

Soft key features and functions

This section describes additional attendant operations. Some of these operations are performed using the soft key menu, while others requir e optional programmabl e keys or additional equipment.

Refer to “About Your SelecSet 400A” on page 1-1 and

“Programming your Sel ecSet 400A” on page A-1 for more

about optional programmable keys. This section includes instructions for various soft-key accessible operations.

“Call Restrictions”.................................................page 2-4

“Coverage”............................................................page 2-7

“Credit Limit”......................................................page 2-11

“Do-Not-Disturb”................................................page 2-15

“Setting the System Clock”.................................page 2-21

“Wakeup/Reminder Calls” ..................................page 2-23

“Viewing the Cost of Calls” ................................page 2-33

“Using a Headset”...............................................page 2-61

“Flexible Headset Operation”..............................page 2-62

HCXTD830, Rev. A01, July 2001 2-1

VERVIEW OF ADDITIONAL FEATURES S

ELECSET

400A U

SER GUIDE

Other feature operations

“Assigning Account Codes”................................page 2-34

“Alarm Indications”.............................................page 2-36

“Announced Calls”..............................................page 2-44

“Answering Anoth er Us er’s Phone” ...................page 2-45

“Answering a Specific Line”...............................page 2-46

“Attendant Continuous Ringing” ........................page 2-47

“Blocking and Sending Caller ID”......................page 2-48

“Blocking Calls Between Guest Rooms”............page 2-50

“Calling Out On a Specific Trunk” .....................page 2-51

“Camping-on to a Busy Station”.........................page 2-52

“Checking a Trunk”.............................................page 2-53

“Code Calls”........................................................page 2-55

“Dialing Frequently Called Numbers”................page 2-58

“Group Hold” ......................................................page 2-60

“Intercom (ICOM) Calls”....................................page 2-63

“Night Service” ...................................................page 2-64

“Parking a Call”...................................................page 2-68

“Paging” ..............................................................page 2-65

“Recording a Conversation”................................page 2-69

“Redialing Numbers”..........................................page 2-70

“Sending Pushbutton Tones”...............................page 2-73

“Trunk A ns wer F rom Any Stati on”.....................page 2-74

2-2 HCXT D830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS O

VERVIEW OF ADDITIONAL FEATURES

Soft Key-Controlled Features

Overview Using your SelecS et 400A, you can p erform the fo llow ing

functions and activate the following features for stations (phones) within your facility via soft keys that interact with the LCD.

• Call restrictions

• Coverage

• Credit limit

• Do-not-disturb

• Setting the system clock

• Wakeup (reminder) calls

• Viewing the cost of calls

HCXTD830, Rev. A01, July 2001 2-3

ALL RESTRICTIONS S

Call Restrictions

ELECSET

400A U

SER GUIDE

Controlling station calling privileges

As the attendant, you can control station calling privileges using three levels of restrictions.These restrictions are set and canceled at the attendant console through the <FEATUR> soft key menu. Table 2-1 defines each restriction level.

The station restrictio ns i nvo ked by this feature pertain only to calls originated by the station. These restrictions do not affect the station’s ability to receive calls.

Table 2-1 Restriction levels

Name of

restriction

Definition

TOLL All direct-dial long-distance calls are

restricted. The station can make local calls, operator-assisted long-distance calls, calls to other stations, and calls to the attendant.

TOL/OP All long-distance calls are restricted.

The station can make locals calls, calls to other stations, and calls to the attendant.

ALL All outside calls are restricted. The

station can make calls to other stations and the attendant.

Note: You can control call restrictions while your

console is idle or while you are talking.

2-4 HCXT D830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS C

ALL RESTRICTIONS

Registering

To register call restrictions:

call restrictions

Se l ec t One So f t Key COVER WAKEUP DND RESTR NEXT EX I T

1 Press the <FEATUR> soft key. You see this display:

2 Press <RESTR>. If you are not connected to the

station for which you’re setting the wakeup, enter the station number. If you are connected to the station, you see the restriction display.

Dial Stat ion No:

CL E AR EX I T

3 If you make an error before you finish dialing, press

<CLEAR> and re-enter the number.

Call Restrictions:Station 200 A L L TOLL / OP T OL L E X I T

4 To set the restriction level, press the appropriate key.

To restrict... Press...

all direct-dial long-distance calls <TOLL> all long-distance calls <TOL/OP> all outside calls <ALL> To exit without setting restrictions, press <EXIT>.

5 The display changes to confirm the restriction level

you have set as shown in this example (ALL):

OK:ALL Cal l Rest r ict ions Registered

Note: If you try to register restrictions and syst em

resources are unavailable, this message displays: Please Try Later. Try again momentarily.

EX I T

HCXTD830, Rev. A01, July 2001 2-5

ALL RESTRICTIONS S

ELECSET

400A U

SER GUIDE

Canceling call

To cancel call restrictions:

restrictions

1 Press <FEATUR> to enter the call restrictions menu. 2 Press <RESTR>. (You must also dial the station

number if your consol e is i dl e). The following di sp la y sh o ws r e stric tions re gistered

for station 200:

Call Restrictions: Station 200

CANCEL EX I T

3 Press <CNCL>. When restrictions are canceled, you

see this display:

OK:Ca l l Rest r ict ions Cancel l ed

EX I T

2-6 HCXT D830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

Coverage

PERATIONS C

OVERAGE

About coverage

Controlling cover busy/no answer

Registering CBNA for outside calls to an inside number

Coverage enables users to redirect calls that come to their station. Depending on the type of coverage used, calls can be redirected automatically or only when the called station is busy or does not answer.

You can control the cover busy/no answer setting for calls from outside the facility through your attendant console.

However, the covering point registered from the attendant can only be an inside number. All other types of coverage (including cover busy/no ans wer fo r ou tside calls g oing to an outside number) can only be programmed at the user's station.

Cover busy/no answer for out s ide ca lls go i ng to an inside number can be registered either from a station or from your SelecSet 400A. Neit her st at i on nor attendant registration has priority. Therefore, the most recently registered cover busy/no answer s etting for outside calls to inside numbers is the active one.

HCXTD830, Rev. A01, July 2001 2-7

OVERAGE S

ELECSET

400A U

SER GUIDE

Registering coverage

Se l ec t One So f t Key COVER WAKEUP DND RESTR NEXT EX I T

1 Press the <FEATUR> soft key. You see this display.

Press <COVER>.

2 Dial the desired station number. If yo u make an error

before you finish dialing, press <CLEAR> and reenter the number.

Dial Stat i on No:

CL E AR EX I T

3 When a valid number is entered, you see this display.

Enter the number of the covering station.

Coverage Station:

CL E AR EX I T

When a valid covering station is dialed, you see this display:

OK:Coverage Regi stered

EX I T

2-8 HCXT D830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS C

OVERAGE

Canceling coverage

1 To cancel coverage, press the <FEATUR> soft key.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

You see this display:

Se l ec t One So f t Key COVER WAKEUP DND RESTR NEXT EX I T

2 Press <COVER>. The display changes to let you

enter a station number.

Dial Stat i on No:

CL E AR EX I T

3 Dial the desired station number. The current coverage

point for the station is displayed (20 0 in this example).

Cur rent Coverage Stat i on:200

CANCEL EX I T

4 Press the <CANCEL> soft key to cancel the

coverage. To change a stati on's coverage point, first cancel the active coverage point, then register a new one.

HCXTD830, Rev. A01, July 2001 2-9

OVERAGE S

ELECSET

400A U

SER GUIDE

Registering coverage for a station

Registering a station as a covering point

If you try to register coverage for a station and receive the message, Invalid Station Class or Number; coverage i s not allowed for that station.

If you try to register a station as a covering point and receive the message, Invalid Station Number; that station is not allowed as a covering point.

2-10 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

Credit Limit

PERATIONS C

REDIT LIMIT

Controlling credit limit

As the attendant you can control credit limit on a per-station basis to regulate calling privileges for cash-paying customers. Your facility can choose from three versions of the credit limit feature. See Table 2-2 for a summary of each type.

T able 2-2 Credit limit feature

This feature... Does this...

Trunk disconnect limits all calls from a credit-limit

station to a certain du ra ti on. Any call that exceeds that duration is automatically disconnected. This method is appropriate in highly restrictive environments such as prisons or businesses that w ant to limit usage on certain phones.

Lookahead credit pre-calculates a charge and

maximum call duration for each call type. Calls are automatically disconnected when the current credit value is exhausted. A warning tone is sent to the caller 60 seconds before a call is disconnected.

HCXTD830, Rev. A01, July 2001 2-11

Positive value prohibits the station from beginning

a call if the credit value is below zero, but never disconnects a call.

The credit limit feature is only appropriate when it is appropriate to disconnect or disallow calls as a result of a user’s account balance. Ask your system administrator what type of credit limit your facility uses.

REDIT LIMIT S

ELECSET

400A U

SER GUIDE

Controlling credit limit

Credit limit can be assigned at the CommCenter-VDU as well as from the SelecSet 400A attendant console. If you control credit limit from you r console, you can do so while your console is idle or while you are talking. To control credit limit:

1 Press the <FEATUR> soft key.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

You see this display:

Se l ec t One So f t Key COVER WAKEUP DND RESTR NEXT EX I T

2 Press <NEXT>.

You see this display:

Sel ect One Sof t Key TIME2NDWUCREDIT NEXT EXIT

3 Press <CREDI T> . 4 If you are not connected to the station for which

you’re setting credit, enter the station number. If you are connected, you see the following display where you can enter a credit value. To register credit limit for a group, your console must be idle.

Dial Stat i on No:

CL E AR EX I T

2-12 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS C

If the station has a zero balance, you see this display:

200/Not Usi ng Credi t Feature

UPDAT E EX I T

If the station has a balance, the display shows the credit value. In the following display, station 200 has $6.00:

200/Credi t Amount : +$06. 00

UPDAT E CANCEL EX I T

5 To enter a credit value (either negative or positive),

press <UPDATE>. To clear the current credit value assigned, press the <CANCEL> soft key.

REDIT LIMIT

6 Enter a credit value, use the key pad to di al a four- to

five-digit number plus the * or # sign. The * me ans you are subtracting; the # means you are adding. For example, when adding $4.00, your entry would look like this:

Enter Chg amount : 0400# (*=add,#=sub)

CL E AR EX I T

After updating, the display confirms the value entered:

OK:Credi t Updated By: +$4.00

EX I T

HCXTD830, Rev. A01, July 2001 2-13

REDIT LIMIT S

ELECSET

400A U

SER GUIDE

Error displays Your display may indicate various errors when you

attempt to set credit limit as shown in this table:

This error message Means...

Invalid Station Class or Number

Credit Feature In Use

Error: Max/Min Value Assigned

Error: Invalid Dollar Amount

The station is not allowed to use the credit limit feature or an invalid station number was dialed

The credit limit is being edited from another terminal.

The credit value update would make the credit limit more than $9999 or less than $0

An invalid number has been entered or you waited too long before entering a value.

2-14 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS D

Do-Not-Disturb

O-NOT-DISTURB

Preventing a station from being called

Do-not-disturb prevents a station from being called. You can control this feature for station users from your SelecSet 400A console while a station is idle or while you are on a call.

Registering

To register do-not-disturb for a station:

do-not-disturb

1 Press the <FEATUR> soft key.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

You see this display:

Se l ec t One So f t Key COVER WAKEUP DND RESTR NEXT EX I T

2 Press <DND>.

If you are not connected to the station for which you’re setting DND, enter the station or group number . If you are connected to a station, you see the display allowing you to register DND.

Note: To re gister DND for a group, your console mus t

be idle.

Dial Stat i on No:

CL E AR EX I T

3 If you make an error before you finish dialing, press

<CLEAR> and reenter the number.

HCXTD830, Rev. A01, July 2001 2-15

DO-NOT-D

ISTURB S

ELECSET

400A U

SER GUIDE

Procedure, continued

4 Press <REG> to activate do-not-disturb. Press

<EXIT> to leave the display without activating do-not-disturb

Don‘t Disturb Station/Group:200

REG EX I T

The following display confirms that do-not-disturb is registered:

OK:Don‘ t Di sturb Reg i stered

Canceling

To cancel do-not-disturb:

do-not-disturb

1 To display the do-not-disturb registration, press

<FEATUR> then <DND>. (Also dial the station number if you’re not connected to the station.)

EX I T

This display shows DND registered for station 200:

Don‘t Disturb Station/Group:200

CANCEL EX I T

2 Press the <CANCEL> soft key to cancel

do-not-disturb.

3 Press <EXIT> to leave the display without canceling

do-not-disturb. The following display confirms that do-not-disturb has been canceled :

OK:Don‘ t Di sturb Cancel led

4 Press <EXIT> to leave the display.

EX I T

2-16 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS D

O-NOT-DISTURB

Feature access codes

Error messages

You also can register or cancel do-not-disturb from a station by entering a feature access cod e (if do- not-d istur b is allowed for that station).

Attendant-registered do-not-disturb has no priority over station-registered do-not-disturb. Do-not-disturb can be registered by the attendant, cancelled by the station, and vice versa.

Your display may indicate various error messages as shown in the following table:

This error message Means...

Invalid Station or Group

You have entered an invalid station or group number or do-not-disturb is not allowed for the station.

Please Try Later You have attempted to register

do-not-disturb when system resources are not available. Try again momentarily.

Sorry: System Error A system error has occurred. Try

again momentarily.

Error: Invalid Dollar Amount

An invalid number has been entered or you waited too long before entering a value.

HCXTD830, Rev. A01, July 2001 2-17

INGING A STATION IN DO-NOT-DISTURB S

ELECSET

400A U

Ringing a Station in Do-Not-Distu rb

SER GUIDE

Ringing a do-not-disturb station fr om an idle console

When you dial a station with do-not-disturb activated, you hear reorder tone (a fast busy tone), and your display indicates that this station has do-not-disturb tu rned on by displaying NO DSTRB. In the following example, 3196 is the dialed number.

1 NO DSTRB 3196 MS G CHA RGE F EA T UR

Procedure To ring the station:

1 Press <START>. 2 Press <OVR>. 3 Dial the station number.

2-18 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS F

ORWARDED CALLS FROM

DND S

Forwarded Calls From DND Stations

TATIONS

Example displays

Although no attendant operations are required, when a station with do-not-disturb activated fo rwards calls to you, you see the following displays.

Display for incoming call

This is an example of the display for an incoming call before you answer it:

(while ringing)

05:56pmWedSep241458 Available 1 No-DSTRB 1852 John Bl ack TOS=1

Display for incoming

This is an example of the d isplay for an inc oming call after you answer it.

station call (after answer)

05:56pmWedSep241458 Available 1 No- DSTRB 1157 Mar y Smi t h TOS=1

Display for incoming trunk call (after answer)

05:56pmWedSep241458 Available 1No-DSTRB8000 INC1 TOS=1

HCXTD830, Rev. A01, July 2001 2-19

This is an example of the display for an incoming trunk call after you answer it.

RANSFERRING TO A

DND S

TATION S

ELECSET

400A U

Transferring to a DND Station

Procedure To transfer a caller to a do-not-d isturb s tation:

1 When you answer the call, dial the station number to

which you want to transfer the call.

2 You see the following display and hear reorder tone

(sounds like a fast busy signal):

1 NO DSTRB 3196 2HOLD1102

The display indicates the first party (station 1102) is on hold on CAP 2, and the second party (station

3196), which is in the do-not-disturb state, is on CAP

SER GUIDE

3 Press the CAP representing the caller on hold. 4 Press <JOIN>. 5 Dial the station number.

2-20 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS S

ETTING THE SYSTEM CLOCK

Setting the System Clock

Overview You can set the system clock from your console to adjust

for standard/daylight time and power outages.

The system clock affects various system operations. See your system adminis t rat or befor e changin g the time-of-day setting.

Procedure

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

1 Press the <FEATUR> soft key.

You see this display:

Se l ec t One Sof t Key COVER WAKEUP DND RESTR NEXT EX I T

2 Press <NEXT>. You see this display:

Se l ec t One Sof t Key TIME2NDWUCREDIT NEXT EXIT

3 Press <TIME>. You see this display:

Enter New Time (*=am,#=pm) TIME2NDWUCREDIT NEXT EXIT

4 Enter the new time from the keypad. Your input

displays as you dial. If you make a mistake, press <CLEAR> to erase the input.

HCXTD830, Rev. A01, July 2001 2-21

Your input must include five digits; a four digit number plus * (fo r am) or # (for pm). For exampl e, a reminder call for 9:00 am is entered as: 0 90 0*.

ETTING THE SYSTEM CLOCK S

ELECSET

400A U

SER GUIDE

To confirm the entered time

1 If you enter 0900* , you see the followi ng di sp l ay.

Press <SET> to set the new time.

New Time:09:00am

SET EX I T

2 Your display updates to confirm the time change.

OK:Time Changed

Note: If you take too long to enter a new time, a timeout

EX I T

message displays. Press <EXIT> and try again. If you attempt to register a new time and you get a Please T ry Later or So rry: System Err or message, try again momentarily.

2-22 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS W

W akeup/Reminder Calls

AKEUP/REMINDER CALLS

About wakeup/ reminder calls

Wakeup/reminder calls let you register calls (like an alarm clock in your phone system) to alert users at a certain time. When a wakeup/reminder call is registered, the telephone system automatically calls the station user at the designated time.

Terminology Wakeup and reminder are different terms for the same

feature. The term wakeup is used for WelCOMM (hotel/motel) systems, while reminder is used for COMMerce (business) systems.

In the displays and instructions in this section, wakeup is used for example only. If you have a COMMerce system, you see reminder in the display instead of wakeup.

Second wakeups

In W elCOMM systems, you can register two wakeup calls for each station. A second wakeup may be required when there are two guests in one room, or when one gu est wants a second wakeup just in case he or she falls back asleep after the first. For instructions on registering a second wakeup call, see “To register a second wakeup call:” on page 2-26.

HCXTD830, Rev. A01, July 2001 2-23

Note: You can control wakeup/reminder calls while

your console is idle or while you are talking.

EGISTERING A WAKEUP/REMINDER CALL S

ELECSET

400A U

SER GUIDE

Registering a Wakeup/Reminder Call

Procedure To register a wakeup/reminder call:

1 Press the <FEATUR> soft key.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

You see this display:

Se l ec t One Sof t Key COVER WAKEUP DND RESTR NEXT EX I T

2 Press <WAKEUP>.

If you are not connected to the station for which you’re setting the wakeup, ent er the station number. If you are connected to the station, the display updates to allow you to enter the wakeup time as follows:

Dial Stat i on No:

CL E AR EX I T

3 If you make an error before you finish dialing, press

<CLEAR> and reenter the number.

4 Enter the wakeup time from the keypad. The input

must include five digits (a four digit number plus the * or # symbol). For example, a wakeup call for 9:00 AM is entered like this:

200/Dial Time:09:00*( *=am,#=pm)

CL E AR EX I T

The display updates to confirm wakeup registration:

OK:WakeUpCallRegFor9:00am

EX I T

2-24 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS C

ANCELING A WAKEUP/REMINDER CALL

Canceling a Wakeup/Reminder Call

Procedure To cancel a wakeup/reminder call:

1 To display the current wakeup time, press

<FEATUR> then <WAKEUP>. (You also must dial the station number if you are not connected to the station.) The display shows the wakeup call currently registered for the station.

200/Wake Up Time: 9:00 am

CANCEL EX I T

2 Press the <CANCEL> soft key to cancel the wakeup

call.

HCXTD830, Rev. A01, July 2001 2-25

EGISTERING A SECOND WAKEUP CALL S

ELECSET

400A U

SER GUIDE

Registering a Second Wakeup Call

Procedure To register a second wakeup call:

1 Press the <FEATUR> soft key.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

2 You see this display. Press <NEXT>.

Se l ec t One Sof t Key TIME2NDWUCREDIT NEXT EXIT

3 You see this display. Press <2ND WU>.

If you are not connected to the station for which you’re setting the wakeup, ent er the station number. If you are connected to the station, you see this wakeup display:

Dial Stat i on No:

CL E AR EX I T

4 If you make an error before you finish dialing, press

<CLEAR> and re-enter the number.

5 Enter the wakeup time from the keypad. The input

must include five digits (a four digit number plus the * or # symbol). For example, a wakeup call for 9:00 am is entered like this:

200/Di al Time: 9:00* (*=am,#=pm)

CL E AR EX I T

The display confirms registration of the second wakeup call:

OK:2nd Wake Up Reg For: 9:00 am

2-26 HCXTD830, Rev. A01, July 2001

EX I T

HAPTER

2: A

DDITIONAL

PERATIONS C

ANCELING A SECOND WAKEUP CALL

Canceling a Second Wakeup Call

Changing a second wakeup

You cannot edit a second wakeup from your console. To change a second wakeup, you must first cancel the original second wakeup then program a new one. To cancel a second wakeup:

1 Display the current second wakeup by pressing

<FEATUR> then <WAKEUP> (You also must dial the station number if you are not connected to the station). This di splay shows a second wakeup call for 9:00 am.

200/2ndWakeUpTime:9:00am

CANCEL EX I T

2 Press the <CANCEL> soft key to cancel the second

wakeup. You see this display , which confirms that the second wakeup is canceled.

OK: 2nd Wake Up Cancel led

EX I T

HCXTD830, Rev. A01, July 2001 2-27

EGISTERING A REPEAT WAKEUP S

Registering a Repeat Wakeup

ELECSET

400A U

SER GUIDE

About repeat wakeup

When to register the repeat wakeup

Wakeup cancellation

You can register the same wake-up time for a guest for the duration of the guest’s stay, rather than registering a new time every day.

You can register the repeat wake-up at either of these times:

• During the initial wakeup registration for first or second wakeups

• After the initial wakeup registration for first and second wake-ups.

• When you cancel a wake-up, the repeat status remains.

• When a guest checks out, his wake-ups are automatically canceled.

2-28 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS R

EGISTERING A REPEAT WAKEUP

Wakeup

To register a repeat wake-up using your soft key menu:

For a first wakeup...

1 Set a first wake-up time. 2 From the wake-up (registered) display, press the

<CHGREP> soft key:

1162_/ WakeUp Time: 12:11 am

CANCEL CHGREP EX I T

The wake-up menu is re-displayed with the REPEAT indication:

1162_/ Wake Up Time: 12:11 am REPEAT

CANCEL CHGREP EX I T

For a second wakeup...

1 Set a second wake-up time. Your display confirms

that you have successfully entered the second wake-up time.

2 Press the <CHGREP> soft key to repeat the second

wake-up throughout the guest’s stay.

1162_/ 2nd WakeUP Time: 12:11am REPEAT

CANCEL CHGRE P E X I T

The wake-up menu redisplays the REPEAT indication on your display.

HCXTD830, Rev. A01, July 2001 2-29

ONVERTING A REPEAT WAKEUP S

ELECSET

400A U

SER GUIDE

Converting a Repeat Wakeup

Procedure To convert a repeat wakeup to a standard wakeup:

1 Press the <CHGREP> soft key. 2 The wake-up (registered) display menu is

re-displayed without the REPEAT indicator. This applies to both firs t and seco nd w a ke-u ps.

Changing the Time of a Repeat Wakeup

Procedure To change the time of a repeat wake-up:

1 Cancel the original wake-up time. 2 Register a new time.

2-30 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS D

ISPLAYING AND PROVIDING A

VIP W

Displaying and Providing a VIP Wakeup

AKEUP

About VIP wakeups

If you work in a hotel/motel environment, your SelecSet 400A attendant console may be equipped with a VIP wakeup programmable option key, which enables you to provide VIP guests with preferen tial wake-up service. When a wake-up call for a VIP guest is to occur, the telephone system sends a burst ring to the VIP wake-up key on your console if the phone is not already ringing, alerting you to a personalized wake-up call.

Procedure To provide a guest with a VIP wakeup, follow these steps:

1 You hear a burst of ringing at your VIP programmable

option key and the associated lamp flashes. Press <DSPL> and then <VIP> to display the room number , name, VIP status and language preference of the first VIP guest in the queue and the total number of VIP wakeups in the queue.

Note: If you do not have a programmable option key

set up for VIP wakeup, your wakeup alarm lamp lights.

2 Check the language indicator at the bottom right of

your display to see if you need to speak to the guest in another language.

HCXTD830, Rev. A01, July 2001 2-31

ISPLAYING AND PROVIDING A

VIP W

AKEUP S

ELECSET

400A U

SER GUIDE

Procedure, continued

3 Press the <VIP> key . The system automatically p laces

a call to the VIP guest’s room while indicating the guest’s room, name and language preference on the display, based on how your telephone system is set up to display language preference.

05:56pmWedSep2411104Available 23 22201 DUNN CAROLYN FR 02

23 = VIP key nu mber 22201 = guest’s room number DUNN CAROLYN = guest’s name FR = language preference 02 = number of wakeup calls in your queue

4 When the guest answers the wakeup, provide a

spoken wakeup message. If the guest does not answer th e call before you hang

up (or if you do not respond to the burst ring at your VIP key within a certain time, or disconnect from the wakeup call before the guest answers), depending on how your telephone system is set up, one of two events takes place:

- An alarm is sent immediately to your wakeup alarm

key , which lights OR

- The wakeup retries as a regular wakeup call three

times and then goes to your wakeup alarm key. See

“Receiving a Wakeup/Reminder Call Alarm”

on page 2-40 for more information on wakeup/reminder call alarms.

05:56pmWedSep2411104Available Wake up Alarm : 14864 08:00 VIP

Note: If you call the VIP guest’s room directly without

using the VIP ke y, you must manually cancel the wakeup. See “Canceling a Wakeup/Reminder

Call” on page 2-25

2-32 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS V

Viewing the Cost of Calls

IEWING THE COST OF CALLS

Determining the duration/

You can view the duration and cost of an outgoing call as soon as it is completed.

cost of a call

Procedure To view the cost of a call, follow these steps:

1 Press the <CHARGE> soft key. 2 If you receive a call while using the soft keys, press

<EXIT> before answering the call.

11:00 am Wed Mar 10 686 Cal l s Wai t :0 MSG CHARGE F EAT UR

You see this display:

23:14 $ 1.50

EX I T

3 Press <EXIT> to return to your normal display.

HCXTD830, Rev. A01, July 2001 2-33

SSIGNING ACCOUNT CODES S

Other Feature Operations

ELECSET

400A U

SER GUIDE

About this section

This section describes other feature operations t hat you can perform using your SelecSet 400A .

Assigning Account Codes

About account codes

Assigning an account code associates a call with a specific account. Once a call is flagged with an account code, the account code appears with the call record in various call accounting reports.

Both fixed and variable account codes can be used with your syste m. Fixed account codes conform to a predetermined length. Variable account codes may be a ny length within a certain range. Account codes can be assigned to both incoming and outgoing calls

Assignin g an account code using an autodial key

You can use a n autodial key to assign an account co de without interrupting a call. To assign an account code using an autodial key:

1 At the beginning of a call, press the desired autodial

key before dialing the number.

2 During a call, press the desired autodial key anytime

during the conversation. The autodial key lights to confirm that the account code has been assigned.

2-34 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS A

SSIGNING ACCOUNT CODES

Assigning account codes to autodial keys

Assignin g an account code using the keypad

Each autodial key must be programmed with the appropriate feature access code (either fixed or variable) followed by the account code. If using a variable account code, be sure to include a # sign at the end of the code. See

“Programming Instructions” on page A-2 to program

autodial keys.

At the beginning of a call...

1 Dial the appropriate feature access code followed by

the account code.

2 Wait for dial tone. 3 Dial the desired number. Remember to include the

trunk access code (usually 9) for outside calls.

During a call...

1 During a call, ask the party to hold. 2 Press <JOIN>. 3 Dial the desired access code (either fixe d or variab le). 4 Dial the account code. If using a variable accou n t

code, be sure to dial the # sign at the end of the account code.

5 Wait for confirmation tone. 6 Press the flashing CAP to retrieve the call.

HCXTD830, Rev. A01, July 2001 2-35

LARM INDICATIONS S

ELECSET

400A U

Alarm Indications

About al arms Your SelecSet 400A can receive various alarms,

depending on how the system is configured and the keys you program. This section des cribes various alarms t hat may light lamps on your console and what action you should take when you receive the alarm.

Receiving a Combined Alarm

SER GUIDE

The <CALM> key

This alarm conserves the number of keys that are assigned to alarms. The CALM (combined alarm) key combines the system, PMS and VMS alarms. Any combined alarm can be programmed as a single alarm at a separate key.

The <CALM> key lamp lights when a malfunction is detected in the:

•System

• Answer detection link

• PMS/PMSHOBIC link

• VMS link

The lamp stays lit until the problem is corrected.

2-36 HCXTD830, Rev. A01, July 2001

HAPTER

2: A

DDITIONAL

PERATIONS R

ECEIVING A SYSTEM ALARM

Lamp status Four lamp status levels indicate the following alarm

conditions:

Lamp Status

Dark Lit steadily Slow wink/flash Fast wink/flash

Meaning No alarm conditions exist

One alarm has occurred Two or three alarms have occurred All four alarms have occurred.

<CALM> key Pressing the <CALM> key displays the active alarm(s):

Display Meaning

MJ/MN Major/minor system alarm ANSDET Answer detection link alarm PMS PMS/PMSHOBIC link alarm (WelCOMM only) VMS VMS link alarm

Receiving a System Alarm

The <ALARM> key

HCXTD830, Rev. A01, July 2001 2-37

The <ALARM> key lights in the case of a minor or major system alarm. If you notice that the <ALARM> lamp is lit, contact your system administrator immediately. The <ALARM> lamp stays lit until the condition causing the alarm is corrected.

Hitachi SelecSet 400A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual