Hisense Electric LCDF0099 User Manual

ES-G164776-1

H5C Series

H5C Series Smart TV

Quick Start Guide

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For detailed instructions and feature descriptions, access the full User Manual online.

© 2017 Hisense Company Ltd. All Rights Reserved.

All material in this Quick Start Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA,
MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in
part, in any manner, electronic, print, or otherwise, without the prior written consent of the Hisense Company Ltd. is a violation of Hisense
Company Ltd. rights under the aforementioned laws.

No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or
otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd.

Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA:

Hisense USA Corporation

PO Box 3289

Suwanee, GA 30024

CANADA: Hisense Canada Co., Ltd,

2283 Argentia Road, Unit 16

Mississauga, ON, Canada, L5N 5Z2

MEXICO: Hisense Mexico S de RL de CV

Boulevard Miguel de Cervantes Saavedra No. 301, Torre Norte, Piso 2,

Colonia Ampliación Granada, C.P. 11520, en México Distrito Federal.

Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks of Hisense Company Ltd.
and its subsidiaries. All other trademarks are the property of their respective holders.

Enjoy TV in a Super Smart, Super Simple and Super Unique Way!

Smart LED TV with Popular Features

• Ultra-fast access to launch Netflix®

• Numerous built-in social media, gaming and movie apps

• Thousands of movie titles and streaming content to view

• Air bridge technology for screensharing capability

• Many other cool features

High-Quality Picture and Sound

• Vibrant contrast and brightness to display images accurately

• Crisp sound and powerful TV speaker output

• 1080p full high definition (FHD) resolution

Multiple Connection Methods

• Built-in Wi-Fi®

• 2 USB Connectors

• 3 HDMI Connectors

• 1 LAN (Ethernet) port

Easy Setup Menu and Simple Design

• Short and easy-to-follow first-time setup menu

• Simple user interface (UI) design to navigate the TV screens

• Descriptive features to help make your selections

1

WELCOME TO THE HISENSE FAMILY!

Congratulations on the purchase of your new Hisense Smart TV! This Quick Start Guide will walk you through
a few easy steps to set up your TV. For more details about all of the features and instructions to use them,
download a PDF of the Hisense H5C Series Smart TV User Manual from the Hisense support website below.

Because we value your business, we want to keep you in the know of 'all things Hisense'. Using your mobile phone, scan the Registration page QR code
to register your TV. Depending on the make and model of your phone, you may need to download a QR code scanning app.

Country

U.S.A

CANADA

• Phone: [phone]

• Hours of Operation:

Monday - Friday: 9 AM to 9 PM EST

Saturday - Sunday: 9 AM to 6 PM EST

• Service Email: [e-mail]

• Phone: [phone]

• Hours of Operation:

Monday - Friday: 8 AM to 8 PM EST

• Service Email: [e-mail]

Customer Care Center Hisense Support Page REGISTER YOUR TV

http://www.hisense-usa.

com/support/

http://www.hisense­canada.com/support/

http://www.hisense­usa.com/support/
productReg.asp

http://www.hisense­canada.com/support/
productReg.asp

MEXICO

• Phone: [phone]

• Hours of Operation: Monday - Friday 9:00-18:00

• Service Email: [e-mail]

To view and open the user manual, you will need to install Adobe® Reader® (which is FREE) to your computer. Once you arrive on the Support page of the
Hisense website, enter the model number located on the back of the TV or on the outside of the box.

http://www.hisense.com.
mx/support/

http://www.hisense.com.
mx/support/productReg.
asp

Disclaimer: This Quick Start Guide is intended as a general guideline to help you set up your Hisense TV.
Images throughout this document are for illustrative purposes only and may differ from the actual product.

2

Packaged contents

Your package in which you purchased your new TV contains the following items:

TV 2 AAA batteries

A left and right leg that forms the TV stand Hisense H5C Series Smart TV Quick Start Guide (this document)

Important Safety Information and Warranty Card leaflet 4 screws (M4×20)

Remote Control Power Cord

IMPORTANT:

To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

Please check foam for accessories before discarding.

·

Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.

·

Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

·

Required tools and devices

Wireless router (not included) for Internet connectivity

Phillips screwdriver (not included) to secure the TV stand

HDMI and other types of cables (not included) to connect external devices to the TV

Wall mount bracket (not included) if you prefer to mount the TV to the wall

3

BUTTONS AND PORTS ON THE H5C SERIES SMART TV

TV Side View

Back View of the TV

TV Bottom View

4

STEP 1. Attach the TV stand or wall mount bracket (not included)

Attach the TV Stand (For steps to attach the wall mount see page 6)

CAUTION:

Be sure to disconnect the A/C power cord before installing a stand or Wall-Mount brackets.

The LED display is very fragile and must be protected at all times when installing the legs that form the stand. Be sure to protect the
TV screen from getting scratched or damaged by any hard objects. In addition, DO NOT exert pressure on the front of the TV at any
time because it could crack.

To attach the left and right leg that forms the stand:

1. Carefully place your TV face down on a soft, flat surface to prevent damage to the TV or scratching to the screen.

2. Remove the 2 legs from the foam and then insert the stands into the bottom slots of the TV.

3. Use the screws that came inside the carton with your TV to secure each leg tightly.

leg

Screws: M4×20

leg

Screws: M4×20

5

Attach the Wall Mount Bracket (not included)

Before you begin the third-party manufacturer instructions, be
sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface

attached it.

2. Remove the TV stand if you already.

3. Place the spacers (not included) in the corresponding bracket

holes.

• To prevent internaldamagetothe TV andensureit is

mounted securely, be sure to use fixing screws (not
provided) that are 9.5 - 11.5 mm in length when measured
from the attaching surface of the mounting hook.

9.5 - 11.5 mm

Wall mount bracket

Screw

(not provided)

Spacer

(not provided)

Bracket

(not provided)

CAUTION:

• Whenyouattach the mount,besureto use thespacers

(provided by the third-party manufacturer) between the TV
and the bracket.

6

Rear cover of the TV Spacer

Wall mount hole pattern
VESA (mm)

Wall mount screw size (mm) M6

Screw

200 × 400

Follow instructions provided with the Wall mount bracket.

To complete the installation, please contact the wall-mount

manufacturer or the retailer from which you purchased the TV.

The selected screws are 9.5 - 11.5 mm in length when

measured from the attaching surface of the rear cover. The

diameter and length of the screws differ depending on the Wall

mount bracket model.

NOTE: The diameter and length of the screws differ depending
on the wall mount bracket model.

STEP 2. Connect devices to your TV

Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect
the quality of the picture image and color.

TV label Port Cable External Equipment Brief Description

VHF/UHF Antenna

ANT/CABLE

Antenna

ANT OUT

Connect an outdoor VHF/UHF antenna.

HDMI

Y

P

B

COMPO­NENT IN

P

R

L

R

VIDEO

AV IN

L

R

DIGITAL AUDIO OUT

Green

Blue

Red

White

Red

Yellow

White

Red

Video

Camera

VCR

DVD Player/Recorder

Set-top Box

Satellite Receiver

SpeakerAudio Amplier

Satellite
antenna

cable

Connect a High Denition Multimedia Interface
(HDMI) cable from an external device.

Connect a component video cable and left-right
audio cables from an external AV device.

Connect a composite video cable and left-right
audio cables from an external AV device.

Connect an optical cable from an external
digital audio system.

7

TV label Port Cable External Equipment Brief Description

Connect headphones to hear audio from the
TV.

AUDIO OUT

USB

DC 5V 0.5A(MAX)

LAN

SERVICE

White

Red

Speaker

Audio Amplier

LAN

This port is not available for you to connect an external device. It can only be used by our factory for testing
purposes.

Connect an audio adapter (not provided) from

an external analog audio system.

Connect a USB device for browsing photos,
music and movies.
The unit only recognizes a USB Memory Stick.

Connect an Ethernet cable to access a network
or the Internet. The TV also has a wireless
connectivity feature.

8

Buttons on your TV remote

Infrared transmitter

Return to the previous place in the menu or app

Power on / off

Enter Channels / input numbers

Turn Closed Caption On/Off

Live TV

D-pad (up/down/left/right

navigation buttons)

Volume (up/down)

Media content control function buttons

CC

TV

BACK EXIT

VOLCH

APP

INPUT

Change TV input source

Dash button
Select a digital sub-channel

Special function buttons

The button for the Quick setup menu

OK

Confirmation button

Exit the application
Display the Home screen

Mute and restore sound

Channel (up/down)

MTS

NRT

APPAPP

APP

Set the audio language(MTS)

Choose to leave the Video description feature On or Off

Quick access buttons to apps

9

STEP 3. Begin using your remote

1. Slide the back cover to open the battery compartment of the
remote control.

Insert the batteriesGently push and slide Gently push and slide

2. Insert two AAA size batteries. Make sure to match the (+) and (-)
ends of the batteries with the (+) and ( - ) ends indicated in the

battery compartment.

3. Replace the battery compartment cover.

Important Information about the remote and batteries:

• Discardbatteries in adesignateddisposalarea. Do not

throw them into a fire.

• Removeold batteries immediatelytopreventthem from

leaking into the battery compartment.

• Ifyoudo not intendtousethe remote controlforalong

time, remove the batteries.

• Batterychemicalscan cause arash.If the batteriesleak,

clean the battery compartment with a cloth. If chemicals
touch your skin then wash it immediately.

• Donotmixoldandnewbatteries.

• Do notmixalkaline,standard (carbon-zinc)orrechargeable

(NiCd, NiMH, etc.) batteries.

• Donotcontinueusingtheremoteifitgetswarmorhot.

Call our Support Center immediately on the Hisense support
website.

10

Remote Control Range Information

The remote control can work at a distance of up to 26 feet in

front of the TV set.

It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote
Control to Operate Your New Hisense Television

(only for USA)

If you would like to program your other household remote controls
to your new Hisense television,please refer to the User's Manual
supplied by your Cable or Satellite provider. The Cable or Satellite
providers' User's Manuals should include instructions on how to
program their remote to your television.

A list of Hisense codes for the most common Cable and Satellite
providers are listed below. Use the Hisense code that is

associated with your Cable or Satellite provider (if applicable).

DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710,

11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963,
12002, 12183

Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456,

0748, 1463, 0463, 10463

Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660,

10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963,
12002

Cox Communications......0178, 10178, 1326, 1463

Dish Network......505, 627, 538, 720, 659

If the Hisense code associated with your Cable or Satellite
provider is not listed, does not work or you cannot locate the
instructions to program your remote, call your local Cable or

Satellite provider's customer service center.

If your Cable or Satellite provider does not have a Hisense code
available, please contact us at one of the phone numbers on Page 2.

Using Your Cable Set-top Box or Satellite Receiver
Remote as a ‘Universal’ Remote

If you prefer to use your Cable Set-top Box or Satellite Receiver
Remote as a ‘Universal Remote’, then visit the Support page to
view a list of the codes.

STEP 4. Power on the TV

Plug the power cord into a power outlet.

Power Cord

Wall Outlet

11

Press the Power button

on the remote to turn on the TV. A
splash screen that shows the Hisense logo appears. Next, the
First-Time Setup Menu begins by prompting you to choose your

Language, Country, and Time Zone.

STEP 5. Complete the first-time setup menu

After the splash screen that shows the Hisense logo appears, begin
the first-time setup menu.

Screen Task

LANGUAGE

AND

LOCATION

TERMS OF

SERVICE

TV USAGE

MODE

NETWORK

CONNECTION

• Using the D-pad arrows of your remote, choose

your Language, Country and Time Zone. Next,
navigate to the Forward arrow and press OK.

• Press OK to select Accept all. When you’re done
navigate to the Forward arrow and press OK.

• Select Home (which appears by default).

Next,navigate to the Forward arrow and press OK.

• Note: ‘Store mode’ should only be selected by
Retailers who plan to demonstrate the TV.

• If your TV does not automatically detect an Ethernet

connection, then select WiFi. When you’re done,
select your network from the list that displays and
move to the next screen.

12

Screen Task

REMOTE

BUTTON

SETUP

CONGRATULATIONS! Your TV is now ready to use

Press the OK conrmation button on your remote if you are ne
with the selections that appear on the screen. Otherwise, navigate

Select how you receive your TV channels. Choose
from one of the following sources below and then move
to the next screen.

• TV

• AV

• COMPONENT

• HDMI

TIP: You only need to scan for channels if your TV is

connected to an Antenna.

.

STEP 6. Begin to enjoy your TV

Your Smart TV is easy to use and brag-worthy!

Now that you’ve completed the first-time setup menu, the Home
screen is your starting point for navigating the TV. Gone are
the days where your TV only provides one way for you to be
entertained. This showpiece provides you the convenience
of watching a program on a live channel, accessing Video on
Demand to watch a movie and many other entertainment options.

Using your remote, press the Home button to begin enjoying your
TV.

to the back arrow on the screen to change your selection.

Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included
or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of
included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY
APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS
OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such
Disclaimer without any claim on Hisense at any time.

13

PRODUCT SPECIFICATIONS

Model Name 50H5C

Dimension

(W × H × D)

Weight Without Stand 28.2 lbs (12.8 kg)

Active Screen Size (Diagonal) 49.5 inches

Screen Resolution 1920 × 1080

Audio Power 10 W + 10 W

Power consumption 120W

Power Supply 120 V ~ 60 Hz

Receiving
systems

Key Apps Netix, Vudu, YouTube, Amazon Instant Video, Pandora and Opera App (Some apps only for USA)

Ports 3 HDMI ports, 2 USB ports, LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Earphone Audio Output,

Component Input 480 I / 60 Hz, 480 P / 60 Hz, 720 P / 60 Hz, 1080 I / 60 Hz, 1080 P / 60 Hz

HDMI Input RGB / 60 Hz (640×480, 800×600, 1024×768), YUV / 60 Hz (480 I, 480 P, 720 P, 1080 I, 1080 P)

Other features Smart TV, Wi-Fi, Dynamic contrast Picture, VESA standard wall mount support

Without Stand 44.1 × 25.5 × 3.1 inches

(1119 × 648 × 80mm)

With Stand 44.1 × 27.5 × 9.7 inches

(1119 × 698 × 247 mm)

With Stand 28.9 lbs (13.1 kg)

Analog NTSC

Digital ATSC / QAM

RCA Composite Video Input 1, 1 left/right Audio Input for Composite, 1 RCA Component Video Input

Disclaimer: All products, product specications, and data are subject to change without notice to improve reliability, function, design or

otherwise.

14

QUICK PROBLEM-SOLVING TIPS

When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If

the problem is still not resolved, then refer to our contact information on page 2.

ISSUES POSSIBLE SOLUTIONS

There is no sound or picture from
the TV

I have connected an external
source to my TV and do not see a
picture and/or hear any sound

When I turn on my TV, there is a

delay for a few seconds before the
picture appears. Is this normal?

The picture is normal but there is
no sound

Sound but no picture or black and
white picture

The sound and/or picture is
distorted or appears wavy

The sound and picture is blurry or
cuts out

A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking

The plastic cabinet makes a
"clicking" type of sound

The remote control does not work

• Check to see if the power cord is plugged into a power outlet.

• Press the

• Check to see if the LED light is on or not. If it is, then the TV is receiving power.

• Check for the correct output connection on the external source and for the correct input connection on the TV.

• Make sure you have made the correct selection for the input mode for the incoming signal.

• Yes, this is normal. The TV is initializing and searching for previous setting information.

• Check the volume settings.

• Check if 'Mute' mode is set to On.

• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.

• Check that the Color is set to 50 or higher.

• Try di󰀨erent TV channels.

• An electric appliance may be a󰀨ecting the TV. Turn o󰀨 any appliances that are nearby and move it farther away

from the TV.

• Insert the power plug of the TV set into another power outlet.

• If using an external antenna, check the direction, position and connection of the antenna.

• Adjust the direction of your antenna or reset or ne tune the channel.

• Check to see if there is an appliance or electric tool nearby that is causing interference.

• The 'click' sound can occur when the temperature of the television changes. This change causes the television
cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.

• Conrm that TV still has power and is operational.

• Change the batteries in the remote control.

• Check if the batteries are correctly installed.

Power button on the remote control to activate the unit from 'Standby' mode.

15

Certification and Compliance

FCC Notice

This device has been tested and found to comply with the limits
for a Class B digital device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.

However, there is no guarantee that interference will not
occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can
be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the device into an outlet on a circuit different from that

to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for

help.

NOTE: The manufacturer is not responsible for any radio or

TVinterferencecaused by unauthorizedmodificationsto

this equipment. Such modifications could void the user’s
authority to operate the equipment.

The Wi-Fi Module complies with FCC radiation exposure limits

set forth for an uncontrolled environment. This device should be
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.

16

Manufactured under license from Dolby Laboratories. Dolby, Dolby
Audio, and the double-D symbol are trademarks of Dolby Laboratories.

The terms HDMI and HDMI High-Definition Multimedia

Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing LLC in the United States and other
countries.

This TV includes dbx-tv Technology. dbx-tv is a trademark
or registered trademark of THAT Corporation.

©2016. All rights reserved. Hisense and the Hisense logo are trademarks of
Hisense. Other brand and product names are trademarks of their respective
owners.