Hisense 55Q8E, 65Q8E, 55Q8809, 65Q8809, 55Q8020E Quick Start Guide

...
55Q8E
65Q8E 55Q8809 65Q8809
55Q8020E 65Q8020E 55Q8030E 65Q8030E 55Q8040E 65Q8040E
55Q8050E 65Q8050E 55Q8060E 65Q8060E 55Q8070E 65Q8070E 55Q8080E 65Q8080E 55Q8090E 65Q8090E
4K UHD Smart TV
Quick Start Guide
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For detailed instructions and feature descriptions, access the full User Manual online.
Before using the TV, please read this guide carefully and keep it for future reference.
All material in this Quick Start Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd.
Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA:
Hisense USA Corporation
7310 McGinnis Ferry Road
Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON, Canada L5N 5Z2
MEXICO: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520
Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.
Table of Contents
Register Your TV! .....................................................................................................................2
Packaged Contents ..................................................................................................................3
Buttons and Ports on the TV ....................................................................................................4
Attach the TV Stand or Wall Mount Bracket .............................................................................5
Connect Devices to your TV ..................................................................................................... 7
Establish a Network Connection...............................................................................................9
Buttons on your TV Remote ................................................................................................... 11
Begin Using your Remote.......................................................................................................12
Power on the TV ..................................................................................................................... 14
Complete Setup Wizard..........................................................................................................14
Begin to Enjoy your TV ........................................................................................................... 15
Product Specications ............................................................................................................ 16
Quick Problem-Solving Tips ...................................................................................................18
Certication and Compliance..................................................................................................20
1
Register Your TV!
Congratulations on the purchase of your new TV! This Quick Start Guide will walk you through a few easy steps to set up your TV. For detailed instructions, access the User Manual on the support pages listed below.
Because we value your business, we want to keep you in the know of 'all things Hisense'. Using your mobile phone, scan the Registration page QR code to register your TV. Depending on the make and model of your phone, you may need to download a QR code scanning app.
Country
U.S.A
CANADA
MEXICO
Disclaimer:
Phone: 1-888-935-8880
Hours of Operation:
Monday - Friday: 9 AM to 9 PM EST
Saturday - Sunday: 9 AM to 6 PM EST
Service Email: Service@hisense-usa.com
Phone: 1-855-344-7367
Hours of Operation:
Monday - Friday: 8 AM to 8 PM EST
Service Email: canadasupport@hisense.com
Phone: 01-800-008 8880
Hours of Operation: Monday - Friday 9:00-18:00
Service Email: servicio@hisense.com.mx
This Quick Start Guide is intended as a general guideline to help you set up your TV. Images throughout this
Customer Care Center Hisense Support Page REGISTER YOUR TV
http://www.hisense-usa.com/ support/
http://www.hisense-canada. com/support/
https://hisense.com.mx/ support/
*Scan to download user manual
document are for illustrative purposes only and may differ from the actual product.
2
http://www.hisense­usa.com/support/ register
http://www.hisense­ canada.com/support/ productReg.asp
https://hisense. com.mx/product­registration/
PACKAGED CONTENTS
Your package in which you purchased your new TV contains the following items:
● TV ● Quick Start Guide (this document)
● Power Cord ● 1 set of AAA batteries
● Remote Control ● Important Safety Information and Warranty Card
● 2 base stands ● 4 screws (M5×12)(65")
● 4 screws(M4×12)(55
IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to
Required tools and devices
● Wireless router (not included) for Internet connectivity
● Phillips screwdriver (not included) to secure the TV stand
● HDMI and other types of cables (not included) to connect external devices to the TV
● Wall mount bracket (not included) if you prefer to mount the TV to the wall
")
check ALL of the foam
Please check foam for accessories before discarding.
·
Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.
·
Antes de desechar la espuma, asegúrese de retirar todos los accesorios.
·
in the carton box.
3
BUTTONS AND PORTS ON THE TV
Back View of the TV
TV Side View
0.5A(MAX)DC 5V
USB 1
ANT/CABLE
(4K@60Hz)
HDMI 1
TV Bottom Panel(65")Power Input TV Bottom Panel(55")
(4K@60Hz)
ARC
HDMI 2
(4K@30Hz)
HDMI 3
1A(MAX)DC 5V
USB 2
VIDEO
AV IN
L
TV Bottom View
AUDIO
OUT
R
SERVICE
DIGITAL AUDIO OUT
LAN
4
STEP 1. Attach the TV Stand or Wall Mount Bracket
Attach the TV Stand
Follow the illustrations and instructions below to complete the installation steps:
1. Carefully place your TV face-down on a soft, flat surface to prevent the TV from being damaged or the screen from getting scratched.
2. Remove the 2 stands from the accessory bag and then insert the stands into the bottom slots of the TV.
3. Use the 4 screws in the accessory bag to secure the BASE STAND to the TV.
BASE STAND
Screws
M4×12(55 M5×12(65")
")
BASE STAND
Screws
M4×12(55 M5×12(65")
")
5
Attach the Wall Mount Bracket (not included)
(not provided)
Rear cover of the TV Spacer
t
9.5 - 11.5 mm
Before you begin the third-party manufacturer instructions, be sure to do the following things:
1.Place the TV face down on a clean, safe and cushioned surface.
2.Remove the TV stand if you already attached it.
3.Place the spacers (not included) in the corresponding bracket
holes.
• TopreventinternaldamagetotheTVandensureitis mountedsecurely,besuretousefixingscrews(not
provided) that are 9.5 - 11.5 mm in length when measured from the attaching surface of the mounting hook.
Wall mount bracke
Screw
Spacer
(not provided)
Bracket (not provided)
CAUTION:
• Whenyouattachthemount,besuretousethespacers
(provided by the third-party manufacturer) between the TV and the bracket.
Screw
Wall mount hole pattern
(mm)
Wall mount screw size (mm) M6
300 × 200 (55") 400 × 200 (65")
Follow instructions provided with the Wall mount bracket.
● To complete the installation, please contact the wall-mount
manufacturer or the retailer from which you purchased the TV.
● The selected screws are 9.5 - 11.5 mm in length when
measured from the attaching surface of the rear cover.
NOTE: The diameter and length of the screws differ
depending on the Wall-mount bracket model.
6
STEP 2. Connect devices to your TV
Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect the quality of the picture image and color.
TV label Port Cable External Equipment Brief Description
ANT/CABLE
HDMI
VIDEO
AV IN
L
R
DIGITAL AUDIO OUT
Yellow
White
Red
Antenna
Video
Camera
VHF/UHF Antenna
VCR
DVD Player/Recorder
Set-top Box
Satellite Receiver
7
ANT OUT
Satellite antenna
Speaker
Connect an outdoor VHF/UHF antenna.
This 4K TV has HDMI 1.4 and HDMI 2.0 ports to connect 4K Ultra-HD external devices. 1) HDMI 1 & HDMI 2 are high-powered HDMI 2.0 ports for devices that require more bandwidth, for example, a game console with 4K resolution at 50 or 60 frames per second.
2) HDMI 3 is HDMI 1.4 ports for devices that require lower bandwidth and will play 4k resolution up to 24 frames per second.
cable
Connect a composite video cable and left-right audio cables from an external AV device.
Connect an optical cable from an external digital audio system.
TV label Port Cable External Equipment Brief Description
Connect headphones to hear audio from the TV.
AUDIO OUT/
USB
LAN
SERVICE
White
Red
Speaker
Connect an audio adapter (not provided) from an external analog audio system.
Connect a USB 3.0 device to transfer photos, music and movies to your TV at a rate that's 10 times faster than the USB 2.0 port NOTE: You can still plug a USB 2.0 device into a USB 3.0 port; however, the rate of speed will not be as fast. USB 3.0 devices are also back­wards compatible with USB 2.0 ports.
Connect an Ethernet cable to access a network or the Internet. The TV also has a wireless
LAN
connectivity feature.
This port is not available for you to connect an external device. It can only be used by our factory for testing purposes.
8
STEP 3. Establish a network connection
TV JACK
LAN
Settings
to enter the Settings menu
.
1. Press the
2. Select
Network
(ADSL / VDSL / Cable TV)
Modem Cable LAN CableLAN Cable
button on the remote control, then select Pinion icons to select
Home
.
External Modem
IP Sharer (Router)
(with DHCP server)
Establish a wired network connection
Automatically obtain an IP address
1. If you have been connected to the wired network, the TV will automatically obtain an IP address and connect to the network.
NOTE: The default option of IP Settings Mode is DHCP.
2. If the connection fails then "
Not Connected
" will display for the Ethernet status. Retry or enter the
the information again.
Manually enter the IP address
1. Enter the
IP settings
to select
2. Enter the IP Address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.
Static
.
IP settings
, select
Static
to input
9
Establish a wireless network connection
Wireless router with DHCP
Wireless LAN Adapter
built-in TV set
The TV can directly receive network signals via wireless router
1.Turn on your wifi.
2. Select
Wi-Fi
. The list of networks will be displayed automatically.
3. Select a wireless network from the list, input the password.
4. If the network connection does not appear in the list, select
See all
then manually enter SSID and Security mode selection
NOTE:
When connecting the WiFi, TV will prompt a notice to unplug the network cable if wired network is connected.
Close the network connection
Unplug the net or turn off your wifi. The network connection will close.
LAN Cable
to display all the list or select
10
Add new network
to input name and
Buttons on your TV remote
BUTTON DESCRIPTION
Power on / off
Turn on the virtual keyboard
Google Assistant of TV
CC Turn Closed Caption On/Off
TV Return to the previous source
The button for the Menu
D-pad (up/down/left/right navigation buttons)
Conrmation button
Return to the previous place in the menu or app
Display the Home screen
VOL Volume (up/down)
CH Channel (up/down)
BUTTON DESCRIPTION
Mute and restore sound
MTS Set the audio language(MTS)
Media content control function buttons
NRT
APP Quick access buttons to apps
NOTE: The button descriptions are only provided for reference.
The actual appearance of the remote may be different.
Choose to leave the Video description feature On or Off
11
STEP 4. Begin using your remote
1. Slide the back cover to open the battery compartment of the remote control
Insert the batteriesGently push and slide Gently push and slide
• Donotcontinueusingtheremoteifitgetswarmorhot.
Call our Support Center immediately on the support website.
Remote Control Range Information
● The remote control can work at a distance of up to 26 feet in
front of the TV set.
● It can work at a 30 degree horizontal or vertical angle.
2. Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the
battery compartment.
3. Replace the battery compartment cover.
Important Information about the remote and
batteries
• Discardbatteriesinadesignateddisposalarea.Donotthrow
them into a fire.
• Removeoldbatteriesimmediatelytopreventthemfrom
leaking into the battery compartment.
• Ifyoudonotintendtousetheremotecontrolforalongtime,
then remove the batteries.
• Batterychemicalscancausearash.Ifthebatteriesleak,
clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
• Donotmixoldandnewbatteries.
• Donotmixalkaline,standard(carbon-zinc)orrechargeable
(NiCd,NiMH,etc.)batteries.
Program Your Universal Cable or Satellite Remote Control to Operate Your New Television (only for USA)
If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider. It should include instructions on how to program their remote to your television. A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable
or Satellite provider (if applicable).
DIRECTV
11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
Time Warner Cable
0748, 1463, 0463, 10463
12
......0178, 10178, 10019, 10748, 11314, 11660, 11710,
......386, 0178, 10178, 400, 450, 461, 456,
Comcast
10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
CoxCommunications
Dish Network
If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider's customer service center. If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2.
......0178, 10178, 10463, 11463, 10748, 11314, 11660,
......0178, 10178, 1326, 1463
......505, 627, 538, 720, 659
UsingYourCableSet-topBoxorSatelliteReceiver
Remote as a ‘Universal’ Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal Remote’, then visit the Support page to view a list of the codes.
Pairing the Remote Control
1. Pair the remote to the TV after you power it on. Keep the remote control within 10 feet from the TV. Press and hold the [ ] button at least 3 seconds to start pairing.
2. If the remote paired successfully then a confirmation will display on the screen. If it did not pair successfully then an 'unsuccessful' message will display. Repeat step 1.
NOTE:
If an unknown error occurred with the remote then it could
have been caused by interference. Try to remove what's causing the interference and pair it again.
If an unknown error occurred in the remote control while the
battery power is normal, you can take out the batteries and press any key for 1~2 seconds, then the remote control can work normally.
The remote cannot be paired to the TV while the TV is in
standby mode.
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STEP 5. Power on the TV
STEP6.CompleteSetupWizard
Plug the power cord into a wall outlet.
A splash screen that shows the logo appears. Next, the Setup Wizard begins by prompting you to set up the
Time Zone
and navigating the TV.
, the Home screen will be your starting point for
Language, Region
After the splash screen that shows the logo appears, begin the setup wizard. Once you’ve completed the setup menu then your TV will be ready to use.
14
STEP 7. Begin to enjoy your TV
Your Smart TV is easy to use and brag-worthy! Now that you’ve completed Setup Wizard, the Home screen is
your starting point for navigating the TV. Gone are the days where your TV only provides one way for you to be entertained. This showpiece provides you the convenience of watching a program on a live channel, accessing Video on Demand to watch a movie and many other entertainment options.
Using your remote, press the TV.
Home
button to begin enjoying your
Text-to-Speech(TTS)andVideoDescription
functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to
navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice text to help visually impaired people listen to the information they are unable to read. In addition, the Video Description has an audio narration added to certain programs that will describe the main visual elements which visually impaired users may not be able to see.
Follow the steps below to enable the functions:
1. Press the button to access the Menu.
2. Next, select
3. Select the Menu Audio or Video Description on or off by selecting the appropriate choice that is presented.
Note: TalkBack Description
www.hisense-usa.com/text-to-speech-hisense-android-tvs
Settings
Accessibility > TalkBack or Video Description
is enabled by selecting the checkbox.
is enabled by selecting the Toggle button.
to enter the Settings Menu.
Video
to turn
Disclaimer:
or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.
Subscriptions or other payments may be required to access content through some applications. Some or all of the included
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PRODUCT SPECIFICATIONS
55Q8E/55Q8809/55Q8020E/55Q8030E/
Model Name
Dimension
(W × H × D)
Weight Without Stand 30.9 lbs (14 kg) 43.2 lbs (19.6 kg)
Active Screen Size (Diagonal) 54.6 inches 64.5 inches
Screen Resolution 3 840 × 2 160
Audio Power 10 W + 10 W 15 W + 15 W
Power consumption 180W 210W
Power Supply 120 V ~ 60 Hz
Connectivity Built-in Wireless feature (2x2 dual band)
Ports 3 HDMI ports, 2 USB ports, 1 LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Earphone Audio Output,
Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125
Tuner Type Frequency synthesized
Receiving System Analog: NTSC
Operating Temperature 5°C - 35°C(41°F - 95°F)
Operating Humidity 20% to 80% non-condensing
Storage Temperature -15°C to 45°C(5°F to 113°F)
Without Stand 48.9 × 28.6 × 2.9 inches
With Stand 48.9 × 30.7 × 9.4 inches
With Stand 31.5 lbs (14.3 kg) 44.1 lbs (20 kg)
55Q8040E/55Q8050E/55Q8060E/ 55Q8070E/55Q8080E/55Q8090E
(1 242 × 726 × 73 mm)
(1 242 × 780 × 240 mm)
1 RCA Composite Video Input , 1 left/right Audio Input for Composite
Digital Terrestrial Broadcast (8VSB): 2 - 69
Digital cable (64/256 QAM): 1 - 135
Digital: ATSC/QAM
16
65Q8E/65Q8809/65Q8020E/65Q8030E/ 65Q8040E/65Q8050E/65Q8060E/ 65Q8070E/65Q8080E/65Q8090E
57.5 × 33.0 × 3.0 inches
(1 460 × 839 × 77 mm)
57.5 × 36.1 × 10.8 inches
(1 460 × 916 × 275 mm)
Storage Humidity 10% to 70%, non-condensing
*HDR viewing experience will vary by model, content availability and Internet connection.
Disclaimer:
All products, product specifications, and data are subject to change without notice to improve reliability, function, design or
otherwise.
17
QUICK PROBLEM-SOLVING TIPS
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If the problem is still not resolved, then contact us at one of the phone numbers on Page 2.
ISSUES POSSIBLE SOLUTIONS
• Check if the power cord is plugged into a powered AC outlet.
No sound or picture
I have connected an external
source to my TV and I get no
picture and/or sound.
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?
The picture is normal but there is
no sound
Sound but no picture or black and
white picture
The sound and/or picture is
distorted or appears wavy
The sound and picture is blurry or
cuts out
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking
• Press the
• Check to see if the LED light is on or not. If it is, then the TV is receiving power.
• Check for the correct output connection on the external source and for the correct input connection on the TV.
• Make sure you have made the correct selection for the input mode for the incoming signal.
• Yes, this is normal. The TV is initializing and searching for previous setting information.
• Check the volume settings.
• Check if 'Mute' mode is set to On.
• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away
from the TV.
• Insert the power plug of the TV set into another power outlet.
• If using an external antenna, check the direction, position and connection of the antenna.
• Adjust the direction of your antenna or reset or ne tune the channel.
• Check if there is an appliance or electric tool nearby that is causing interference.
Power button
on the remote control to activate the unit from 'Standby' mode.
18
The plastic cabinet makes a
"clicking" type of sound
The remote control does not work
• The 'click' sound can occur when the temperature of the television changes. This change causes the television
cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
• Conrm that TV still has power and is operational.
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
19
Certification and Compliance
installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
FCC Notice
This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the device and receiver.
● Connect the device into an outlet on a circuit different from that
to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for
help.
NOTE: The manufacturer is not responsible for any radio or
TVinterferencecausedbyunauthorizedmodifications
to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause interference; and (2) This device must accept any interference, including
interference that may cause undesired operation of the device.
Declaration of Conformity
Trade Name: Hisense
Model: 55Q8E / 55Q8809 / 55Q8020E / 55Q8030E / 55Q8040E / 55Q8050E / 55Q8060E / 55Q8070E / 55Q8080E/ 55Q8090E / 65Q8E / 65Q8809 / 65Q8020E / 65Q8030E / 65Q8040E / 65Q8050E / 65Q8060E / 65Q8070E / 65Q8080E / 65Q8090E Responsible Party: Hisense USA Corporation Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024 Telephone Number: 678-318-9060
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
20
Manufactured under license from Dolby Laboratories. Dolby, Dolby
Audio, and
the double-D symbol are trademarks of Dolby Laboratories.
Dolby, Dolby Vision, and the double-D symbol are trademarks of Dolby Lab-
oratories. Manufactured under license from Dolby Laboratories. Condential
unpublished works. Copyright © 2013-2015 Dolby Laboratories. All rights reserved.
Manufactured under license from THAT Corporation. THAT Corporation, dbx-tv, Total Sonics, Total Surround and Total Volume are registered trademarks of THAT
Corporation. Total Technology is a trademark of THAT Corporation.
Environmental Protection
This mark indicates that this product should not be disposed together with other domestic garbage, to avoid damage to the environment or human health due to the disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable reuse of material resources. To return your used device, please use the return systems available in your location or contact the vendor where you purchased your product they could take this product for recycling and protection of the environment.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
©2019. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brand and product names are registered trademarks of their respective owners.
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