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MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or
in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense
Company Ltd. rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or
otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd.
Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses:
USA:
Hisense USA Corporation
7310 McGinnis Ferry Road
Suwanee, GA 30024
CANADA: Hisense Canada Co., Ltd
2283 Argentia Road, Unit 16
Mississauga, ON, Canada
L5N 5Z2
MEXICO: Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
Miguel Hidalgo, Ciudad de México, C.P. 11520
Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarks of Hisense Company Ltd.
and its subsidiaries. All other trademarks are the property of their respective holders.
Table of Contents
Register Your TV! .....................................................................................................................2
Certication and Compliance..................................................................................................20
1
Register Your TV!
Congratulations on the purchase of your new TV! This Quick Start Guide will walk you through a few easy steps to set up
your TV. For detailed instructions, access the User Manual on the support pages listed below.
Because we value your business, we want to keep you in the know of 'all things Hisense'. Using your mobile phone, scan the
Registration page QR code to register your TV. Depending on the make and model of your phone, you may need to download a QR code
scanning app.
Country
U.S.A
CANADA
MEXICO
Disclaimer:
• Phone: 1-888-935-8880
• Hours of Operation:
Monday - Friday: 9 AM to 9 PM EST
Saturday - Sunday: 9 AM to 6 PM EST
• Service Email: Service@hisense-usa.com
• Phone: 1-855-344-7367
• Hours of Operation:
Monday - Friday: 8 AM to 8 PM EST
• Service Email: canadasupport@hisense.com
• Phone: 01-800-008 8880
• Hours of Operation: Monday - Friday 9:00-18:00
• Service Email: servicio@hisense.com.mx
This Quick Start Guide is intended as a general guideline to help you set up your TV. Images throughout this
Customer Care CenterHisense Support PageREGISTER YOUR TV
http://www.hisense-usa.com/
support/
http://www.hisense-canada.
com/support/
https://hisense.com.mx/
support/
*Scan to download user manual
document are for illustrative purposes only and may differ from the actual product.
(provided by the third-party manufacturer) between the TV
and the bracket.
Screw
Wall mount hole pattern
(mm)
Wall mount screw size (mm)M6
300 × 200 (55")
400 × 200 (65")
Follow instructions provided with the Wall mount bracket.
● To complete the installation, please contact the wall-mount
manufacturer or the retailer from which you purchased the TV.
● The selected screws are 9.5 - 11.5 mm in length when
measured from the attaching surface of the rear cover.
NOTE: The diameter and length of the screws differ
depending on the Wall-mount bracket model.
6
STEP 2. Connect devices to your TV
Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect
the quality of the picture image and color.
TV labelPortCableExternal EquipmentBrief Description
ANT/CABLE
HDMI
VIDEO
AV IN
L
R
DIGITAL AUDIO OUT
Yellow
White
Red
Antenna
Video
Camera
VHF/UHF Antenna
VCR
DVD Player/Recorder
Set-top Box
Satellite Receiver
7
ANT OUT
Satellite
antenna
Speaker
Connect an outdoor VHF/UHF antenna.
This 4K TV has HDMI 1.4 and HDMI 2.0 ports
to connect 4K Ultra-HD external devices. 1)
HDMI 1 & HDMI 2 are high-powered HDMI 2.0
ports for devices that require more bandwidth,
for example, a game console with 4K
resolution at 50 or 60 frames per second.
2) HDMI 3 is HDMI 1.4 ports for devices that
require lower bandwidth and will play 4k
resolution up to 24 frames per second.
cable
Connect a composite video cable and left-right
audio cables from an external AV device.
Connect an optical cable from an external
digital audio system.
TV labelPortCableExternal EquipmentBrief Description
Connect headphones to hear audio from the
TV.
AUDIO OUT/
USB
LAN
SERVICE
White
Red
Speaker
Connect an audio adapter (not provided) from
an external analog audio system.
Connect a USB 3.0 device to transfer photos,
music and movies to your TV at a rate that's 10
times faster than the USB 2.0 port
NOTE: You can still plug a USB 2.0 device into
a USB 3.0 port; however, the rate of speed will
not be as fast. USB 3.0 devices are also backwards compatible with USB 2.0 ports.
Connect an Ethernet cable to access a network
or the Internet. The TV also has a wireless
LAN
connectivity feature.
This port is not available for you to connect an external device. It can only be used by our factory for testing
purposes.
8
STEP 3. Establish a network connection
TV JACK
LAN
Settings
to enter the Settings menu
.
1. Press the
2. Select
Network
(ADSL / VDSL / Cable TV)
Modem CableLAN CableLAN Cable
button on the remote control, then select Pinion icons to select
Home
.
External Modem
IP Sharer (Router)
(with DHCP server)
Establish a wired network connection
Automatically obtain an IP address
1. If you have been connected to the wired network, the TV will automatically obtain an IP address and connect to the network.
NOTE: The default option of IP Settings Mode is DHCP.
2. If the connection fails then "
Not Connected
" will display for the Ethernet status. Retry or enter the
the information again.
Manually enter the IP address
1. Enter the
IP settings
to select
2. Enter the IP Address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.
Static
.
IP settings
, select
Static
to input
9
Establish a wireless network connection
Wireless router with DHCP
Wireless LAN Adapter
built-in TV set
The TV can directly receive network signals via wireless router
1.Turn on your wifi.
2. Select
Wi-Fi
. The list of networks will be displayed automatically.
3. Select a wireless network from the list, input the password.
4. If the network connection does not appear in the list, select
See all
then manually enter SSID and Security mode selection
NOTE:
When connecting the WiFi, TV will prompt a notice to unplug the network cable if wired network is connected.
Close the network connection
Unplug the net or turn off your wifi. The network connection will close.
LAN Cable
to display all the list or select
10
Add new network
to input name and
Buttons on your TV remote
BUTTONDESCRIPTION
Power on / off
Turn on the virtual keyboard
Google Assistant of TV
CCTurn Closed Caption On/Off
TVReturn to the previous source
The button for the Menu
D-pad (up/down/left/right navigation buttons)
Conrmation button
Return to the previous place in the menu or
app
Display the Home screen
VOL Volume (up/down)
CH Channel (up/down)
BUTTONDESCRIPTION
Mute and restore sound
MTSSet the audio language(MTS)
Media content control function buttons
NRT
APPQuick access buttons to apps
NOTE: The button descriptions are only provided for reference.
The actual appearance of the remote may be different.
Choose to leave the Video description feature
On or Off
11
STEP 4. Begin using your remote
1. Slide the back cover to open the battery compartment of the
remote control
Insert the batteriesGently push and slideGently push and slide
Program Your Universal Cable or Satellite Remote
Control to Operate Your New Television (only for
USA)
If you would like to program your other household remote controls
to your new television, please refer to the User Manual supplied
by your Cable or Satellite provider. It should include instructions
on how to program their remote to your television.
A list of codes for the most common Cable and Satellite providers
are listed below. Use the code that is associated with your Cable
If the code associated with your Cable or Satellite provider is
not listed, does not work or you cannot locate the instructions to
program your remote, call your local Cable or Satellite provider's
customer service center.
If your Cable or Satellite provider does not have a code available,
please contact us at one of the phone numbers on Page 2.
If you prefer to use your Cable Set-top Box or Satellite Receiver
Remote as a ‘Universal Remote’, then visit the Support page to
view a list of the codes.
Pairing the Remote Control
1. Pair the remote to the TV after you power it on. Keep the
remote control within 10 feet from the TV. Press and hold the
[ ] button at least 3 seconds to start pairing.
2. If the remote paired successfully then a confirmation will
display on the screen. If it did not pair successfully then an
'unsuccessful' message will display. Repeat step 1.
NOTE:
• If an unknown error occurred with the remote then it could
have been caused by interference. Try to remove what's
causing the interference and pair it again.
• If an unknown error occurred in the remote control while the
battery power is normal, you can take out the batteries and
press any key for 1~2 seconds, then the remote control can
work normally.
• The remote cannot be paired to the TV while the TV is in
standby mode.
13
STEP 5. Power on the TV
STEP6.CompleteSetupWizard
Plug the power cord into a wall outlet.
A splash screen that shows the logo appears. Next, the Setup
Wizard begins by prompting you to set up the
Time Zone
and
navigating the TV.
, the Home screen will be your starting point for
Language, Region
After the splash screen that shows the logo appears, begin the
setup wizard. Once you’ve completed the setup menu then your
TV will be ready to use.
14
STEP 7. Begin to enjoy your TV
Your Smart TV is easy to use and brag-worthy!
Now that you’ve completed Setup Wizard, the Home screen is
your starting point for navigating the TV. Gone are the days where
your TV only provides one way for you to be entertained. This
showpiece provides you the convenience of watching a program
on a live channel, accessing Video on Demand to watch a movie
and many other entertainment options.
Using your remote, press the
TV.
Home
button to begin enjoying your
Text-to-Speech(TTS)andVideoDescription
functionalities on TV
Text-to-Speech (TTS) and Video Description can help you to
navigate the menus on the screen and hear an audio description
of relevant programs. Text-to-Speech can convert written text into
voice text to help visually impaired people listen to the information
they are unable to read. In addition, the Video Description has an
audio narration added to certain programs that will describe the
main visual elements which visually impaired users may not be
able to see.
Follow the steps below to enable the functions:
1. Press the button to access the Menu.
2. Next, select
3. Select
the Menu Audio or Video Description on or off by selecting the
appropriate choice that is presented.
or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations
of included applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR
ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR
DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you
accept such Disclaimer without any claim on Hisense at any time.
Subscriptions or other payments may be required to access content through some applications. Some or all of the included
15
PRODUCT SPECIFICATIONS
55Q8E/55Q8809/55Q8020E/55Q8030E/
Model Name
Dimension
(W × H × D)
WeightWithout Stand30.9 lbs (14 kg)43.2 lbs (19.6 kg)
Active Screen Size (Diagonal) 54.6 inches64.5 inches
*HDR viewing experience will vary by model, content availability and Internet connection.
Disclaimer:
All products, product specifications, and data are subject to change without notice to improve reliability, function, design or
otherwise.
17
QUICK PROBLEM-SOLVING TIPS
When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If
the problem is still not resolved, then contact us at one of the phone numbers on Page 2.
ISSUESPOSSIBLE SOLUTIONS
• Check if the power cord is plugged into a powered AC outlet.
No sound or picture
I have connected an external
source to my TV and I get no
picture and/or sound.
When I turn on my TV, there is a
delay for a few seconds before the
picture appears. Is this normal?
The picture is normal but there is
no sound
Sound but no picture or black and
white picture
The sound and/or picture is
distorted or appears wavy
The sound and picture is blurry or
cuts out
A horizontal or vertical stripe
appears on the picture and/or the
picture is shaking
• Press the
• Check to see if the LED light is on or not. If it is, then the TV is receiving power.
• Check for the correct output connection on the external source and for the correct input connection on the TV.
• Make sure you have made the correct selection for the input mode for the incoming signal.
• Yes, this is normal. The TV is initializing and searching for previous setting information.
• Check the volume settings.
• Check if 'Mute' mode is set to On.
• If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
• An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away
from the TV.
• Insert the power plug of the TV set into another power outlet.
• If using an external antenna, check the direction, position and connection of the antenna.
• Adjust the direction of your antenna or reset or ne tune the channel.
• Check if there is an appliance or electric tool nearby that is causing interference.
Power button
on the remote control to activate the unit from 'Standby' mode.
18
The plastic cabinet makes a
"clicking" type of sound
The remote control does not work
• The 'click' sound can occur when the temperature of the television changes. This change causes the television
cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
• Conrm that TV still has power and is operational.
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
19
Certification and Compliance
installed and operated with a minimum distance of 20 centimeters
between the radiator and your body.
FCC Notice
This device has been tested and found to comply with the limits
for a Class B digital device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can
be determined by turning the device off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the device and receiver.
● Connect the device into an outlet on a circuit different from that
to which the receiver is connected.
● Consult the dealer or an experienced radio/TV technician for
help.
NOTE: The manufacturer is not responsible for any radio or
Manufactured under license from THAT Corporation.
THAT Corporation, dbx-tv, Total Sonics, Total Surround
and Total Volume are registered trademarks of THAT
Corporation. Total Technology is a trademark of THAT Corporation.
Environmental Protection
This mark indicates that this product should not be disposed
together with other domestic garbage, to avoid damage to the
environment or human health due to the disposal of uncontrolled
waste. Recycle it responsibly for promoting the sustainable reuse
of material resources. To return your used device, please use the
return systems available in your location or contact the vendor
where you purchased your product they could take this product for
recycling and protection of the environment.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator,
Inc. in the United States and other countries.