HISCO DVR User Manual

Hisco® DVR Series User’s Manual

HISCO

DIGITAL VIDEO RECORDER

USER’S MANUAL

DVR VERSION 5

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Hisco® DVR Series User’s Manual

Copyright and Important Information

Copyright

The contents of this manual may not be copied or reproduced in any manner or form without the
prior written consent of Hisco International Co., Ltd.

Trademarks

Hisco® is a Hisco International Co., Ltd.

Important Information

Before proceeding, please read and observe all instructions and warnings contained in this
manual. Retain this manual with the original bill of sale for future reference and, if necessary,
warranty service.
When unpacking your digital recorder , ch eck for missing or damaged items. If any item is missing,
or if damage is evident, DO NOT INSTALL OR OPERATE THIS PRODUCT. Contact your dealer
for assistance.

Warnings

WARNING

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE.
DO NOT INSERT ANY MET A LLIC OBJECT THROUGH VENTILATION GRILLS.

Explanation of Graphical Symbols

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to
alert the user to the presence of un-insulated “dangerous voltage ” within the product’s
enclosure that may be of sufficient magnitude to constitute a risk of electric shock to
persons.

The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instruction in the
literature accompanying the product.

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Hisco® DVR Series User’s Manual

Installation and Proactive Steps

PRE-CAUTIONS

• Should any liquid or solid object fall into the cabinet, unplug the unit, and have it checked
by the qualified personnel before operating it any further.

• Unplug the unit from the wall outlet if it is not going to be used for several days or more.

• To disconnect the cord, pull it out by the plug. Never pull the cord itself.

• Allow adequate air circulation to prevent internal heat build-up.

• Do not place the unit on surfaces (rugs, blankets, etc.) or near materials (curtains,

• draperies) that may block the ventilation holes.

Location conditions to avoid for installing Hisco DVRs:

• Excessive heat, such as direct sunlight or heating appliances

• Surfaces (rugs, blankets, etc.) or near materials (curtains, draperies) that may block the

ventilation holes.

• Moisture, dust, and smoke

• Magnetic fields or electrical waves

• Below freezing temperatures

Installation:

Before installing the system, please ensure that

• The power is switched off

• The unit has adequate air circulation to prevent internal heat build-up

• There is enough room for the unit and its conne cting cables

• The unit is placed on an even surface

• The unit is not placed near any electronic equipment (e.g. microwave, radio, or any

wireless equipment such as cell phones)

• The unit is not expose to rain or water. T he unit is not designed to be waterproof

• A UPS is used with the Hisco DVR unit to protects DVR from surg es, spikes, lightning and

other power disturbances

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Hisco® DVR Series User’s Manual

Installation and Proactive Steps

Installing the DVR:

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1. Once a location has decided. Carefully remove the DVR, Keyboard, mouse and BNC
connectors from the box and place the DVR on an even surface

2. Plug in the purple cable from the keyboard into the purple terminal found at the back of
the DVR

3. Plug in the green cable from the mouse into the green terminal found at the back of the
DVR

4. Plug in the blue cable from the monitor into the blue terminal found at the back of the
DVR. Don’t forget to plug in the power cord for the monitor

5. Plug in the BNC camera connector terminal found at the back of the DVR

6. Once all the connections are done. Plug in the power cord to the back of the DVR power
supply . There is a small switch at the back turn it ON (I). Now plug the power cord into the
outlet. This will start the Hisco’s DVR security software

Cleaning:

• Clean the unit with a slightly damp soft cloth.

• Use a mild household detergent. Never use strong solvents such as thinner or benzene

as they might damage the finish of the unit.

Recovering System DVR:

All Hisco’s DVR comes with a System Recove ry Floppy if for any reasons the DVR is infected with
virus or Windows files system corruption you could recover the DVR using the System Recovery
Floppy provided.

Warning

• This System Recovery Disk would recovery the Windows O/S leaving the camera videos
data intact.

• Anything that is saved in C:\ would be erased.

o Example: DVR Settings, DVR log files etc..

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Instructions

Do not interrupt the process once it has star ted.

e:

1. Insert the recovery floppy into the floppy slot.

2. When the recovery is done please remove the floppy from the floppy slot.

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Hisco® DVR Series User’s Manual

IMPORTANT SAFEGUARD

1. READ INSTRUCTIONS – All the safety and operating instructions should be read
before the appliance is operated.

2. RETAIN INSTRUCTIONS – The safety and operating instructions should be
retained for future reference.

3. CLEANING – Unplug video monitor or equipm ent from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.

4. ATTACHMENTS – Do not use attachments not recommended by the video
monitor or equipment manufacturer as they may result in the risk of fire, electric
shock or injury to persons.

5. WATER AND MOISTURE – Do not use video monitor or equipment near water –
for example, near a bathtub, washbowl, kitchen sink, laundry tub, in a wet
basement, or near a swimming pool, or the like.

6. POWER SOURCES – Video monitor or equipment should be operated only fro m
the type of power source indicated on the marking label. If you are not sure of the
type of power supplied to your home, consult your video monitor or equipment
dealer or local power company. For video monitor or equipment designed to
operate from battery power refer to the operating instructions.

7. POWER CORDS – Do not allow anything to rest on the po wer co rd. Do not lo cate
video monitor or equipment where persons walking on it will abuse the cord.

8. OBJECT AND LIQUID ENTRY -- Never push objects of any kind into video monitor
or equipment through openings as they may touch dangerous voltage points or
short-out parts that could result in a fire or electric shock. Never spill liquid of any
kind on the product.

9. SERVICING – Do not attempt to service video monitor or equipment yourself as
opening or removing covers may expose you to dangerous voltage or other
hazards. Refer all servicing to qualified service personnel.

10. DAMAGE REQUIRING SERVICE – Unplug video monitor or equipment from the
wall outlet and refer servicing to qualified service personnel under the following
conditions :

A. When the power-supply cord or the plug has been damaged.
B. If liquid has spilled, or objects have fallen into the video product.
C. If the video product has been exposed to rain or water.
D. If the video product does not operate normally by following the operating

instructions, adjust only those controls that are covered by the operating
instructions as an improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to

restore the video product to its normal operation.
E. If the video product has been dropped, or the cabinet damaged.
F. When the video product exhibits a distinct change in performance – this

indicates a need for service.

11. REPLACEMENT PARTS – When replacement parts are required, be sure the

service technician has used replacement parts specified by the manufacturer or
that have the same characteristics as the original part. Unauthorized substitutions
may result in fire, electric shock or other hazards.

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Hisco® DVR Series User’s Manual

IMPORTANT NOTICES

• You can disable the All Power management program (Green PC features) on the
BIOS setup in your unit before run the program.

• You cannot use the screen saver program in your unit.

• System Display mode: “1024x768 dot, 24 or 32 bit Color”

• (Recommended Video card ATI AGP series, ATI Radon 7000 64MB or higher).

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• C :\ : Drive C: contains DVR Operating S/W and O/S – Windows XP Pro only. About
4GB for the space of C: Drive is enough.

• D :\ : Drive D: is use for backing up images from cameras (JPG/BMP or AVI file
format.) About 650MB of space is allocated to Drive D:

• By default D:\Backup is created so that users can save backed up images on that
folder.

• By default Drive E: space is being use for capturing image data from cameras in
native file format.

• Disk Drive can be made from E:\ to X:\ (about 20 different drives). Input image data
from camera is automatically recorded from E:\Eyedat by DVR S/W.

• When E:\ is full, it automatically starts to write next Drive E:\, F:\....

• Please refer to the next two pages (Example of HDD partition) to learn about how to

make HDD partition.

• When you want to use certain Drive for backing up Windows or DVR S/W etc,

o Make a Folder named “BACKUP” or “MAIN”. The DVR S/W will find those

two names of the folder and skip the Drive. It will record to the next Drive.

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Hisco® DVR Series User’s Manual

Table of Contents

COPYRIGHT AND IMPORTANT INFORMATION ............................................................. 2

WARNINGS ............................................................................................................ 2

INSTALLATION AND PROACTIVE STEPS ..................................................................... 3

IMPORTANT SAFEGUARD.........................................................................................5

IMPORTANT NOTICES.............................................................................................. 6

TABLE OF CONTENTS.............................................................................................. 7

CHAPTER 1. INTRODUCTION TO HISCO DVR SYSTEM..................................9

DVR SYSTEM FEATURES................................................................................. 10

DVR SYSTEM SPECIFICATION .......................................................................... 11

SUPPLIED ACCESSORIES................................................................................ 12

CHAPTER 2. DVR SYSTEM SETUP................................................................. 13

SYSTEM SETTING........................................................................................... 14

CAMERA SETTING.......................................................................................... 17

MOTION DETECTION SETTING.......................................................................... 19

SENSOR AND DIGITAL OUTPUT SETTING . ......................................................... 20

USER SETTING............................................................................................... 22

ALARM SETTING............................................................................................ 24

BASIC CONFIGURATION SETTING..................................................................... 26

BUILDING FILE SYSTEM. .................................................................................28

CHAPTER 3. USING DVR SYSTEM ................................................................. 30

OPERATIONAL MODES.................................................................................... 31

SCREEN MODES. ........................................................................................... 34

COLOR AND PAN/TILT FUNCTIONS. ..................................................................37

USING ALARM NOTIFICATION........................................................................... 38

USING THE EYELOGVIEWER. ........................................................................... 39

OTHER FUNCTIONS. ....................................................................................... 40

SEARCH AND RETRIEVE RECORDED DATA........................................................ 42

ADDITIONAL SEARCH FUNCTIONS.................................................................... 46

ADVANCED SEARCH ...................................................................................... 51

USING THE DVR IMAGE VIEWER ....................................................................... 53

CHAPTER

4. USING BACKUP PROGRAM ..................................................... 55

MANUAL BACKUP ..........................................................................................56

USING A BACKUP VIEWER .............................................................................. 59

SCHEDULE BACKUP.......................................................................................62

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Hisco® DVR Series User’s Manual

Table of Contents

CHAPTER 5. USING EYECLIENT PROGRAM.................................................65

CLIENT PROGRAM SETTING............................................................................. 67

REMOTE MONITORING .................................................................................... 71

CLIENT PROGRAM BASIC OPERATION .............................................................. 72

SEARCH ON THE CLIENT................................................................................. 77

REMOTE CONTROL......................................................................................... 79

CLIENT BACKUP ............................................................................................81

ALAM RECEPTION FUNCTION........................................................................... 86

SYSTEM LOGVIEWER FROM CLIENT SYSTEM .....................................................87

CHAPTER 6. TROUBLE SHOOTING............................................................... 89

CHAPTER 7. CD BURNING INSTRUCTION .................................................... 94

CHAPTER 8. SECURING HISCO DVR.............................................................99

CONNECTING

CONNECTING DVR TO NETWORK.................................................................. 112

UNINTERUPT POWER SUPPLY ................................................. 102

APPENDIX .....................................................................................................118

DVR MAIN SYSTEM SETUP MENU MAP ........................................................... 119

CLIENT SYSTEM SETUP MENU MAP................................................................123

2000 AND 3000 SERIES REAR VIEW ............................................................... 124

1000 SERIES REAR VIEW.............................................................................. 125

WARRANTY INFORMATION.......................................................................... 126

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Hisco® DVR Series User’s Manual

Introduction
to DVR
System

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Hisco® DVR Series User’s Manual

Chap 1.

This system is PC Architecture Digital Video Security System digitizing, compressively saving,
retrieving and generating output image information from cameras. Also, this system is Digital
Video Security System of Next Generation improving strong points and significantly
complementing defects of existing analog CCTV.

DVR System Introduction

1-1.DIGITAL VIDEO SECURITY SYSTEM FEATURES

• Video Capture and MPEG4 base W avelet or MPEG4, Motion-JPEG com pression and recording
directly on to Hard Drive.

• Display Screen: Full screen, 4, 6, 9, 10, 16 split screen.

• Easy selectable for recording image resolution: 320x240, 640x240, and 640x480

• Color Quality control: brightness, contrast, saturation, Hue, sharpness.

• Multiple recording:

Mounting maximum 16 cameras, the system can record images onto HDD in the PC
GUI VCR style playback control. You can quickly retrieve images in files.

• Easy to set up the DVR system configuration:
On screen setup dialog allows you to set functions easily.
Examples: the amount of Camera to operate, select camera position onto Screen in the PC.

• Printing images: You can reprod uce the selected images as BMP file, which can be printed out
with the PC printer.

• Archived Images can b e backed up on to CD-RW, DVD-RAM for long-term storage.

• Image recording directory managing (specify the recording direct ory on the HDD and check

function of the minimum capacity disk storage ).

• Sensor/Motion Detector functions:
When a sensor signal is received by the system or Motion detection is triggered, the system
immediately starts recording images onto the HDD. Sensor recordi ng interval and frame rate
control can be adjusted.

• Optimized File System for image saving:
File System is to minimize the access time of the Disk and allows the maximum capacity of
the Disk to be utilized preventing the occurrence of Disk fragments.

Because of optimized file system for image saving was self-developed and applied by
the DVR s/w,

Damaged files can be recovered easily, and increased security is assured.

• Pre/post alarm recording function:
Preservation function for spot situation is strengthened because pre/post images are
selected optionally.
0 ~ 60 copies can be recorded in case alarm by sensor or camera (motion detection) is
triggered.

• Image retrieval:
Recorded images of each camera can be confirmed (within the same time zone) after the
simultaneous retrieval of recorded images on multiple cameras (partitioned 1, 4, 6, 9, 10 or

16). Also a specific event can be tra ce d easily.

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Hisco® DVR Series User’s Manual

Chap 1.

Partial enlargement of retrieved image is possible and compensation function for image quality
allows sharpening and softening images.
Images can be printed by a color printer and copied to a diskette.

• Supports remote access (by dialup modems, Ethernet LAN (TCP/IP) as well as Pan/Tilt,

Zoom in/out functions.

DVR System Introduction

1-2.DIGITAL VIDEO SECURITY SYSTEM SPECIFICATION

• Camera Input Port 1 camera up to 16 channels (NTSC/PAL)

• Analog output Port Hisco-1000 series: 1 spot output (default)

Hisco-2000 series: 1 spot output (default)
Hisco-3000 series: 1 spot output + 1 split out (default)

• Monitoring Speed Max. 480fps (Real-time display by Hardware) with
16 cameras (3000 series, NTSC)
Max. 400fps (Real-time display by Hardware) with
16 cameras (3000 series, PAL)
Max. 30fps (1030), 60fps (2060), 120fps (2120),
240fps (2240), 480fps (2480) with 16 cameras (NTSC)
Max. 25fps (1030), 50fps (2060), 100fps (2120),
200fps (2240), 400fps (2480) with 16 cameras (PAL)

• Recording Speed Max. 30fps (Hisco-1030, 3030) with 16 cameras (NTSC)
Max. 60fps (Hisco-2060, 3060) with 16 cameras (NTSC)
Max. 120fps (Hisco-2120, 3120) with 16 cameras (NTSC)
Max. 240fps (Hisco-2240, 3240) with 16 cameras (NTSC)
Max. 480fps (Hisco-2480, 3480) with 16 cameras (NTSC)
Max. 25fps (Hisco-1030, 3030) with 16 cameras (PAL)
Max. 50fps (Hisco-2060, 3060) with 16 cameras (PAL)
Max. 100fps (Hisco-2120, 3120) with 16 cameras (PAL)
Max. 200fps (Hisco-2240, 3240) with 16 cameras (PAL)
Max. 400fps (Hisco-2480, 3480) with 16 cameras (PAL)

• Compression Method Motion-JPEG, Wavelet

• Compression Ratio 8~12KB (320X240 on MJPEG compression), 2~5KB (on

Wavelet compression)

• RECORDING Resolution NTSC, PAL: 320x240, 640x240, and 640x480

• Screen Division 1, 4, 6, 9, 10, 16

• Recording Schedule By Camera & Time, Continuous, Motion detection,

Sensor relayed, Event

• S/W Motion Detection Function built in the program

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Hisco® DVR Series User’s Manual

Chap 1.

• Pre/Post Alarm recording function built in the program

• Pan/Tilt Zoom in/out control Function built in the program

• Remote Transferring Function Acceptable for PSTN, LAN

• Remote Transferring Speed PSTN 1~2 frame/sec / LAN max 25frame/sec

(Basis on 320x240 W avelet)

• OSD Function Camera location name, Recording status

• Alarm In/Digital Output 16 sensor input / 4 digital output ports type,

• Multi Tasking Providing access to Monitoring, Recording, Searching,

simultaneously.

• Backup Function Manual Backup by using DVD RAM or CD-RW, USB HDD

Scheduled Backup available

• Remote Access Remote Monitoring, Remote Search, Remote setup,
Remote Backup

DVR System Introduction

1-3.PROVIDED COMPONENTS

• DVR system consists of:
▶ DVR Installation CD contains the following

▶ Nero Burning Software

▶ Keyboard, Mouse and power cord

▶ DVR Main software
▶ DVR Client software
▶ DVR Board Device Driver

▶ User’s Manual file (Acrobat PDF type)

▶ Recovery Floppy and Windows XP CD
▶ Camera Input BNC connector (Tower model) and accessories

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Hisco® DVR Series User’s Manual

Setting up
DVR
System

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Hisco® DVR Series User’s Manual

Screen Button

Chap 2.

Hisco DVR surveillance program starts automatically once the system powers up.

Setting up DVR System

By clicking SETTING button, user can configure DVR‘s Global Setting.

2-1.SYSTEM SETTING

In SETTING, user can specify which cameras to be used, enable/disable network,
enable/disable Pan/Tilt
control, enable/disable W atch-dog function, and initial screen split mode etc

If a user clicks the SETTING button user authentication prompt will be displayed.

Fill in the User ID and password (Use
keyboard or virtual computer keyboard, by
clicking on the keyboard icon).

Click OK.

(as Shown next page)

NOTE: Only users with administrative privilege can log on to change any setting.

Default ID: admin
Password: admin

System setting window will be displayed.

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

• Camera use:
Enable or disable cameras by clicking buttons with corresponding camera numb ers

• Site:
Enter the system location name. Fill in the System Site location name, Admin User name,
Address, telephone number

• Network:
Enable or disable remote monitoring access (remote connectivity) and specify the Server port
address (default 5823). Use Bandwidth Setting to limit bandwidth usage by DVR when a use r
to access the DVR remotely by PSTN, LAN/WAN (including ADSL)

• System:

Overwrite Use
Automatic System Shutdown
presses QUIT button.
Schedule Reboot
to enable it and set the desired time and date for the restart.

Hisco recommends DVR to be rest arted once a week for maintenance.

: Image data overwrites itself when file system (HDD) is full.

: System shuts down automatically when user

: Enable / disable scheduled system reboot. Click the box

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Hisco® DVR Series User’s Manual

Chap 2.

• Display:

- Show Recording Status
option.

- Show Camera Location:
option.

- Initial Display Mode

4, 6, 9, 10 and 16 partitioned screens).
To view full screen, select full screen check area.

- Auto Switch Interval

Also, the display time of camera image shown on external composite monitor when
connected is same.

• Etc:

- ID/PW Use

DVR

- Watchdog Use

detect a system’s malfunction and restart the system.

• Spot Monitor Out:

By clicking buttons, users can specify which cameras will be displayed on spot monitor.
Multiple selections of cameras will result in sequentially switching between ca meras.

Setting up the DVR System

: To display the Recording status on the main screen, select this

To display the camera location on the main screen, select this

: Designate screen partitions displayed on initial system start up (Single,

: Time it takes for cameras to rotate.

: Enable/Disable ID and Password authentication for accessing all function of

: Enable/disable watch-dog function. Enabling this feature will automatically

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-2.CAMERA SETTING

In camera setting, users can specify status of each camera, recording sche dule, camera location,
P/T/Z setting, and pre/post recording.

• Select Camera: Select the camera to configure.

• Location: Name each camera. (Max.15 characters)

• Pan/Tilt: Enable/disable P/T/Z control.

Clicking “use” allows a user to setup the PTZ
camera’s type and protocol, communication po rt
parameter.

- Select the control type
(Panasonic, vicon, pelco etc)

- Specify the Communication Port, Baud Rate,
Parity, Data Bit, and Stop Bit to be used

- Select the PTZ Address to be used

- Enable/disable S pot Monitor View.

If this option is used, the analog monitor
keeps display the PTZ camera’s image while
you are controlling the PTZ camera.

• Same Setting for all Cameras: If this option is
selected, the same setting will be applied to
all cameras.

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Hisco® DVR Series User’s Manual

• Hide Screen: If this option is selected, the camera will not be displayed on the main

screen but it will still record. Make sure that "Same Settings for all Cameras" is
unchecked while you hide screen

• Advanced: Specify the pre

frames and post
frames

- Pre Frames: Pre event
recording frame rate:

1 frame ~ 60 frames

- Post Frames: Post

Alarm recording frame
rate: 1 frame ~ 60
frames

• Record: Specify the
recording image
resolution, quality
(compression ratio),
recording speed.

- Resolution: Specify the
recording resolution.
Select the resolution for each camera:

320x240, 640x240, 640x480 (NTSC,PAL)

(NOTE: 640X480 resolution will result in
large file size)

- Quality: Specify the recording image q uality:

Wavelet Setting: 10:1, 20:1, 40:1, 60:1,

80:1, 100:1
(NOTE: 10:1 will result in good quality picture but large file
size)
M-jpeg Setting: 85(Highest), 75, 65, 55(Standard), 45, 35(Lowest)
(NOTE: 85 will result in good quality picture but large file size)

- Speed: Specify recording frame rate.
Select the frame rate for each camera: 1 frame/sec ~ 30 frame/sec

• Schedule: Specify the weekly schedule for ea ch camera (Hourly).

- Watch: No recording

- Continuous: Time lapsed recording

- Motion: Recording on motion detection

- Sensor: Recording on sensor operation

- Motion & Sensor: Recording on sensor and motion detection operation

- Event: normally continuous recording (1fps), configured recording frame rate will be

activated when event occurs. (sensor or motion detected)

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-3.MOTION DETECTION SETTING

• Select Camera: select a camera to configure the motion setting.

• Same Setting for all Cameras: If this option is checked, every camera will have the

same setting (motion spot, sensitivity, and rate).

• Sensitivity: Sensitivity determines a motion by speed of pixel change in a given area.
Select the sensitivity of the motion detection area. “5” is most sensitive and “1” is least
sensitive.

• Rate: Rate determines a motion by number of pixel changes in a given area. Select the
motion rate between 1% ~ 100%. “1%” is most sensitive and “100%” is least sensitive

• Area setting: Set up motion sensitive area (motion grid).

- Add area

individual motion sensitive areas can be drawn.

- Add All

- Delete area

clicked.

- Delete All:

- Test

not. If a motion is detected, the “Motion” indication will be displayed on the screen and
DVR will make a beeping sound.

: Click and drag to add a motion sensitive area in a camera view. Max. 16

: Click to have an entire camera screen to be motion sensitive area.

: User can click individual motion grid to delete while Delete Area button is

This will delete all selected areas.

: After setting the motion grid and sensitivity , user can te st if the setting is working or

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-4.SENSOR & OUTPUT SETTING

In Sensor and DO setting, user can specify the sensor location, sensor type, co-operating camera,
and co-operating relay out, and output operation time (delay time).

• Select Sensor: Select installed sensor (Selected sensor, user to setup a sensor type,

co-work camera, co-work output Relay or Digital out) and Dwell time Individually.

• Set Location & Type: Enable/disable sensor

• Relay Camera: Assign a camera that would record, when sensor is triggered

- Location: Fill in the sensor location

- Type: N/C-normal close type, N/O-normal open type

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

• Select Digital Out: Select installed Digital Out (1 – 4) to be triggered.

• Select Digital In: Select installed Sensor input (1 – 16).

• Manual DO: Manually activate Digital Out.

• Schedule DO: Schedule to activate Digital Out at a certain time

• Relay DI: Assign a camera that would record, when senso r is trig gered

• Dwell time: Assign a relay output to be activated when sensor is triggered. Also

setup digital output dwell time

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-5.USER SETTING

In User setting user can add, modify or delete users with different access privileges.

ADD: User can add a new user.
MOD: Choose a user from the list and click MODIFY button to change any setting.
DEL: Choose a user from the list and click DELTE button to delete the user.

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Hisco® DVR Series User’s Manual

Chap 2.

• To add a user, click ADD button and Add or Modify User window will appear. (see pictu re on the
right)

- Type User ID and Password,

- Select Level and Authority.
User can only watch
Power User has limited privilege
Administrator has full privilege

• Level & Authority: Enable/Disable following feature to Power Users.
Local: PTZ, Search, Backup, Shutdown
Remote: Connection, PTZ, Search, Backup

• Hide Camera to Remote User
Click “Use” and select cameras hide remot ely to the user for viewing with client software.

Setting up the DVR System

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-6.ALARM SETTING

Alarm feature alerts users locally and remotely when event (motion or sensor ) occurs by focusing
on an alarmed camera.

• Select

Camera: Select a camera that would trigger alarm feature.

• Alarm Schedule
Dwell time: specify duration of alarm from 2 sec to 60 sec.
Use / UnUse: enable/disable Alarm on the schedule table. Click desired time and press USE to

enable alarm.

• Schedule table: Specify the weekly schedule for each camera (Unit: Hour).
Alarm function works with Motion, Sensor, Motion & Sensor and Event mode.

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Hisco® DVR Series User’s Manual

Chap 2.

• Sound: enable/disable beeping sound when alarm is triggered. Click to use

• Connection: enable/disable the automatic transmission to client side

When this function is enabled, selected camera image will be transmitted to Client
system at the alarm activation via LAN or PSTN network.
See page 67 and 85 for working with client.
Click to use.

• Connect List: ADD, MODIFY or DELETE a client who will be notified.
Click the ‘ADD’ button on the Connect List area. ADD dialog will appear. (see below)

Choose the Network type (LAN, DIAL)
Type in LAN IP address, TCP/IP Port number (default Alarm port 5824) or DIAL number.

When any alarm occurs, the DVR program will send a signal to the listed clients, and on
the client program, alarmed camera and DVR site information will be displayed (Client
system has to be on and set to be Alarm server use).

Setting up the DVR System

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Hisco® DVR Series User’s Manual

Chap 2.

Setting up the DVR System

2-7.BASIC CONFIGURATION SETTING

In this section, users can select the input camera format (NTSC/PAL) and change some initial
setting.

Double click ‘Hisco’ logo at the bottom center of main interface.

When ID/PASSWORD prompt appears, enter
Administrator’s ID and Password, and then click
OK.

Basic Configuration dialog will appear
(as shown right).

• SET:
Compression type :

Choose M-JPEG or Wavelet

Camera type:

Choose NTSC or PAL

System Key Disable: If this is clicked, keyboard will be disabled for secure the DVR from anyone

to getting into Windows OS

Watch-dog test function: For testing watch dog function.

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• REGISTRY: User can save or restore the setting value.
SAVE: Exporting SETTING value as desired file name with “.cnp” extension.

RESTORE: Importing Hisco Registry Value (cnp file)from saved directory

DEFAULT: Loading factory setting.

Setting up the DVR System

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2-8.BUILDING A FILE SYSTEM

File manager program creates EyeDat, storage space in Hard Drive Space for optimized
recording. Each EyeDat file is about 65 MB and they already created on the DVR so that it is ready
for recording.

Making a new file system (If you installed a new Hard Drive)

To make a file system, run the file manager program from the Start Menu Æ All Programs Æ
HISCODVR Æ File Manager. File manager main screen will be displayed (shown below). Click
on Add EyeDat column and specify the number of EyeDat’s to be created.

‘Present EyeDat’ shows how many EyeDat files are already created in HDD.
‘Available EyeDat’ shows how many more EyeDat users can create.

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Add a file system

To add more EyeDat, click the box that is below ‘Add EyeDat’.
Scroll down and select the number of EyeDat’s you wish to create.
Once user selected number of desired EyeDat files, click Start, to create the file system
(EyeDat’s) onto the HDD.

Then Click the Start button. When you are done, click the END button. This will exit file manager.

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e Do not create EyeDat file in c: Drive.

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Using the
DVR
System

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3-1.OPERATION MODES

When DVR program starts main window appears on the PC monitor. (See below)

Image
Display

Display Mode button Functions button area Power button
And camera button area

area

Functional operation button

• SEARCH: For retrieving the recorded images in the HDD
(See page 41)

• BACKUP: For backing up recorded images (See page 55, Chapter

4)

• SETTING: For DVR configuration (See page 14, Chapter 2)

• RECORD: For manually recording images while in “Watch” mode

System status
indicator

Functions
button area

Color, P/T/Z
control panel
area

Log Viewer
button

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System status indicator

• Time/Date: Current date and time display

• Indicates connection from a remote site

(White display indicates no remote connection. Black

display indicates remote connection)

• Record Indicator
(White display indicates that the system is not recording,

red display indicates that the system is recording)

• HDD usage display: Indicates current HDD usage in percentage.

Connected User list

Display the connected User list information by clicking the connection indicator.

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Display Date/Time setting

-For selecting the display date, time format,
click on the Date/Time Status
Indicator(above) to display the Date & Time
Display Option dialog(right)

-Select the date format:
yy-mm-dd, mm-dd-yy or dd-mm-yy

-Select the time format:
24 Hours or 12 Hours

-Click OK to change the setting or click Cancel to quit this dialog

Display HDD Usage setting

For the HDD storage usage indicator,

-Click on the HDD Usage indicator to display
the HDD Usage Information dialog.

• Overwrite Information:

Displays overwritten number Hard drive

• Display Mode:

-Show HDD Usage: click to indicates
HDD display enabled

-Choose Drive type or Days type
If you choose the Drive,
HDD usage indicator will display white,
and then the DVR starts to record, turn
to black. Once the HDD is full, the
indicator changes to red.
If you choose the Days option, the

indicator will not show anything at first
day.After 1 day, indicator will show
“the days left to record / the days total
record”
Once the HDD is full the indicator will display total days only.

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3-2.SCREEN MODES
Split screen Mode

Select split screen view by clicking

screen division buttons (as shown left).
This will change the display to single, 4, 6,
9, 10, 16 split screen views.

On the single camera mode, you can select individual camera by clicking on the camera number .

Quick change from split screen mode to a single screen mode:

While on multiple screen view, double click on a desired camera to quickly change to single
camera mode.

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Drag and Drop Function

T o switch one camera’s position with the other on the display, click the screen of one camera, then
drag and drop it to a camera where you want to switch with.

Digital Zoom function

On a single view, some areas may be “zoomed” by right-clicking a mouse, and dragging it to
create a red boxed area for digital zoom.

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Full screen Mode

Click “full screen button” (as shown left) on the main screen to display only camera

views without interface (as shown below).
Double click anywhere on the screen to show previous screen with interface.

AUTO Sequence

When AUTO button is pressed, camera view will sequentially change. The default interval
is 5 seconds and it can be configured in the SETTING.

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SETTING, COLOR etc..

Auto function MUST be turned off in order to use other functions, SEARCH,

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3-3.COLOR AND PAN/TILT FUNCTIONS
COLOR button

-Color can be adjusted on each individual camera.

-Click a camera that needs color adjustment.

-Click COLOR button to show COLOR ADJUST menu
(shown right).

-Click and drag left and right to adjust brightness, contrast,
hue and saturation. Clicking on this button will display the adjustment
dialog

PTZ button

To use the pan and tilt function, click on the PAN/TILT button on the main screen. This
will display the P/T/Z control panel on the main screen. (As shown on the below) Make
sure the PTZ settings for each camera is correctly configured in the system.

Camera control (P/T/Z Function): The Pan Tilt button will control PTZ (pan tilt zoom)

cameras. The arrows correspond to the direction the
zoom in and out while focus +/- change the focal length of the lens. (Refe r to camera setting on

the Chapter 2, page 17)

UP/DOWN, LEFT/RIGHT: Click on up, down, left or right button.
ZOOM +/-: Click on + button to zoom in (Wide), click on – button to zoom

out (Tele)

FOCUS +/-: Click on + button to focus near, click on – button to focus far
PRESET: Pan/Tilt preset setting button
SCAN: Auto pan function
AUTO: Default auto pan function (built in the camera)
AUX: Light on/off

PTZ camera will move. The zoom +/- will

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3-4.USING A ALARM NOTIFICATION

When DVR alarm is triggered, DVR can notify local and remote users by focusing on alarmed
camera with beeping sound.

How to Set the ALARM Notification

In order to use Alarm notification, recording mode has to be either Motion, Sensor, Motion &
Sensor, or Event. By marking notify use and setting connection type, and client location, alarm
notification function will be activated.

(Refer to alarm setting on the Chapter 2, page 23)

Alarm Notification

When alarm is triggered, DVR will display alarmed camera screen in full screen view and
automatically connect to remote computer if EyeClient running with Alarm server use.

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3-5. USING THE EYELOGVIEWER

EyeLogViewer is for viewing DVR system activity log.
This viewer program located at the “Hisco DVR” direct ory in the program f older, and the log files
are located at “c:\windows\system32\ms” directory.
System Log contains all DVR operation and changes, as well as entire remote connection
history.

Click on ‘LOG’ icon on the DVR Main
Screen or press the

CONTOL+L key on the keyboard.
Verification dialog will be di splayed.
Type in user ID and password (Use virtual
keyboard if system key is disabled).
Click OK.

(Only administrator has access to log)

“EyeLogViewer” main dialog will display.
Set date parameter by entering starting date and ending date. Then click ‘Search’ button to
retrieve any records.

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3-6.OTHER FUNCTIONS

Program and System Information

If you click on the top left corner of main monitori ng program, you can see the Information window
as below.

Program Information:

- Version: Program’s version

- Build: Program built date

- Board Type: Type of board

System Information:

- OS version: Type of operating system

- IP: IP address of the system

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Quit Button

To exit DVR, click the quit button. A dialog will appear and ask for username and
password. Once entered, the system will terminate.

When the "Quit" icon is clicked the user will initially be prompted with the three choices:

1: Exit DVR Program – Stops the DVR recording program.
2: Shut down System – Will completely shut down the DVR.
3: Reboot System – Restart the DVR system.
* If the password protection feature is enabled, the user must enter an ID and password before
they are given any options to end the program or shutdown the system. Unless Directed by a
Hisco Technician, Always
backing up an event to hard drive, or burning an event to compact disc or to check Windows
settings.

"Exit DVR Program". Reasons for quitting the program may include:

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3-7. SEARCH & RETRIEVE RECORDED DATA

Search is a powerful playback program for DVR system.
It offers various playback and searching functions for the recorded data.

Click on the Search Button on the DVR Main screen.
The Search screen appears as below.

SEARCH PROCEDURE

1. Select month and date
on the calendar
(On the bottom right
corner)

2. Select camera on the
bottom left corner

3. Select hour and minute
on the record status table
(on bottom center) and
click the “PLAY” button

Player button

° Continuous play (column 3, row 2)
° Continuous reverse play (column 1, row 2)
° 1 frame forward play (column 3, row 1)
° 1 frame reverses play (column 1, row 1)
° Go to first frame (column 1, row 3)
° Go to last frame (column 3, row 3)
° Stop (column 2, row 3)
° Pause (column 2, row 1)

Search Function button

SINGLE: Play back single camera
MULTI: Simultaneous pl ayback of multiple cameras: 1, 4, 6, 9, 10 and 16

partitions

PANO: Multiple view of single camera playback
REMOTE: Remote search button (Only works at the client)
UPDATE: Update all recorded image and reload.
C/B: Adjust the color (Brightness, Contrast, Sharpness)

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Multi Playback

When you click “MULTI” button each time, number of play back screen will change to 4, 6, 9, 10,
16 split. If you want to return to single playback mode, click “SINGLE” button.

Panorama Playback

Allows the user to watch single recorded image
sequentially on 9-split screen. Click “PANO” button.
The first frame will be viewed on the first division,
second frame on the second division and etc. The tenth
frame will be viewed on the first division, completing
the cycle.

Color Adjust

Adjust Brightness, Contrast, and Sharpness of play back image.
By clicking the “C/B” button, color adjust window will be displayed.
(Shown right)
However modification in image is not applied to the original image;
it is only for viewing purpose. Changed image can be saved as
JPG, BMP or AVI.

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Recorded data Information table

Calendar: You can retrieve the recorded images from a certain

date from the calendar. This calendar allows users to navigate
through months. If a date contains recorded dat a, the date will be
displayed RED.

Record Status Table

The scroll bar is to change the time that is shown on the timeline. Drag the tab to th e left or right to
show the remaining hours in a day.

Record status table consists of recording status, camera label, and time label.

The Timeline gives a brief overview how the image was recorded throughout the day. The red
lines correspond to what time of day footage was recorded.
In order to locate the footage you are trying to find, simply click on the red line that corresponds to
the appropriate camera and time.

Color indication: Continuous-Blue, Motion-Green, Sensor-Orange, Motion & Sensor-purple,
Event-Red

To see the camera name, click on the “CAM/NAME” button.

Names of each camera is displayed in the CAM1 ~ CAM16 areas on the record status table.

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Status indication of retrieved screen

Displays the current time/date/year and recorded time/date/year

Current date and time

M : Manual record mode
C : Continuous record mode

Motion Record Mode
Sensor Record Mode

Recorded date and time

Playback Speed adjustment

For adjusting the playback speed. (Left = faster, Right =

slower) This adjusts the speed when you play back the

recorded images.
If you drag the tab to the left, the footage will play faster; if you

drag the tab to the right, the footage will play slowe r.

Quit Button

Exit the search program and return to the main screen.

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3-8. ADDITIONAL SEARCH FUNCTIONS

Sound Play, On Screen Display, Schedule Backup Search

Clicking on “SETUP” button, will display the search setup Dialog, Setup gives you the

ability to display the image file size and the time and date stamp on the camera scree n
as it plays back.

Play: Specify the playback type for recorded dat a.

- Image: Playback recorded image only.

- Sound: Playback recorded sound only.
(For sound record system)

- Image & Sound: Playback recorded
image with sound. (For sound record
system)

Display: Specify the On Screen Display type

(selected items display onto the image)

- Image Size: Show the recorded images
size.

- Time & Camera: Show the recorded
time, date, and camera number.

Search: Specify the file system type at the playback. (Normal & backup)

- Normal: Recorded data retrieval from EyeDat

- Backup: Recorded data retrieval from BackupDat (Schedule Backup data)

- Backup Drive: Schedule Backup drive location

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Print Function

Click on the ‘PRINT’ button on the
search, this will be display Print Size
dialog.

Click on ‘OK’ after selecting the size.
If the printer is setup correctly, the
selected image will be printed out.

Print the current image, using the linked printer.

Index Function

Index is a way that specific times and dates can be
book marked for easy retrieval. To do this, simply click
index and then add. This will add that exact time, date,
and camera of current image. At any time you can go
back to this point by clicking index, and then double
clicking that time and date stamp.

Recorded image can be book marked using
this function.

Save Function

Save current image

as a BMP or JPEG

format. Hisco DVR
System can save images onto
HDD or FDD. Saved BMP/JPG
format files have an image
authenticity feature.
To save still images, name the
file in the "File name" text box
(this can be done using a virtual
keyboard, default file name is
recorded date and time), then in

the "Save as type" drop down
menu and choose BMP or JPG. And then clicking on “Save” will save the image. These
files should be saved in the BACKUP folder (default). If you want to change the
destination, change the directory from Save in Dropdown menu..

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Save A VI Function

If you want to save the recorded data as an AVI file format onto HDD or other backup

drive, use this function.

First you need to find

the beginning image
from recorded image data. Click
the “SAVE” button on the
Search main screen.

To save a full motion video file
follow the same steps, but in the
“Save as type” drop down box,
choose AVI. To continue with
saving a full motion, name the

file in the "File name" text box
(this can be done using a virtual
keyboard, default file name is
recorded date and time). And

then clicking on “Save” will

display AVI option dialog. (shown below)

Specify the quality type and frame rate,
click on ‘OK’ button.
The Search program will lay back and
exporting the AVI file onto the selected
directory folder automatically.
When ‘STOP’ button is clicked, exporting
to AVI file will complete.

If you want to check the
created AVI backup file, you
can run ‘Windows Media
player’ and select the AVI file
from the BACK UP folder.

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Zoom Function

On single display, left double-click may be used to magnify the image. An image may be
magnified no more than three times.

Specific areas may be sel ectively “zoomed” by holdi ng the right -cl ick of the mo use, an d drag ging
it to create a red box. Letting go of the right-click will effectively magnify the red box to the full
screen

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Full Screen Function

Clicking the “FULL” button on the search screen hides the MENU panel and
displays only the camera screen (as shown below).

Search by Second (SEC-MODE)

SEC-MODE Search is a function that enables the user to search by each

s
econd from record information windows table.
When click this button, will be appears SEC-MODE record information window table.

GOTO Function

Able to jump to specified Date and

time using following GOTO dialog

box.

The GOTO feature will allow you to go to an exact
time and date of a recording. Simply enter the Date,
Time, and Camera, and click the G o button.

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3-9.ADVANCE D SE ARCH

Advanced Search allows users to view recorded data with higher quality. This
may be done by clicking the “ADVANCE” icon.

Smart Search (Object Detection)

Floating boxes may be created by dragging the left-click of the mouse. The created
boxes detect motion within its frame. Maximum 3 areas can be selected for detection.
The first box indicates green, second red, and the last box yellow . Pressing the “Next” or
“All” icons will place the retrieved information in the window on the right. Clicking the
“SAVE” icon will provide the user to save the images in the form of BMP or JPG files. AVI
files may also be saved for video.

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Search by Event

Parameters may be input in the top window to refine a search. The right window
indicates the camera in which the information was received from as well as the date and
time of activity . The “SAVE” icon may be used to save images as BMP or JPG files, while
AVI files may be created for videos.

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3-10. USING THE DVR IMAGE VIEWER

This function provides verifications for saved JPG image file.
Saved JPEG format image on a diskette or HDD (using DVR save function) can be
verified by this function.

Retrieve Saved JPEG file

Click on EyeViewer icon on the DVR folder. Eye Viewer program window will be
displayed (as shown below).

Click the ‘Load’ button on the Eye Image
Viewer program.
Select the BMP/JPG image file from diskette or
hard disk drive.
Then click “Open”

The JPEG image file will be displayed on the
image viewer.

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Verifications for saved JPG image

Click ’Verify’ button on the Eye Image
viewer program for verification of your
image.

Camera Number, Camera Name,
Saved Time, Copy Time, DVR Site
Location, Windows Organization,
Windows Owner and System
Windows Serial Number will be
displayed.

Printing in the back-up viewer

If you want to print out current image, click ‘Print’ Button, will be appear print size dialog.

After select a print size, click ‘ OK” will be appeared windows system Printer dialog.
If the printer is setup correctly , clicking o n ‘OK’ in the Print dialog, will print out the selected i mage

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Using the
Backup
Program

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Backup program is the S/W for data backup. Data can be backed up to various storage media
such as CD, DVD, tape or removable HDD.

The backup feature is another way to save full motion video to the hard disk drive and
CD-RW. The difference between saving with the backup and the AVI format is that Backup
saves the compressed file in order to have a higher quality, and to be able to save more
video with the same amount of space.

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CD-RW writing speed is max 8X speed. Its write speed is insufficient for the
scheduled backup to backup Images while running the System.

A standard CD-R saves 740 MB. If this will be eventually saved to CD, be sure that
The "Image Size" does not exceed the 740 MB limit.

Using the Backup Program

e If you want to backup onto the CD-RW, you must do a manual backup as

4-1.MANUAL BACKUP

Backup events manually by choosing are specific date, time and camera.
User has flexibility to back-up in 1 hour or in 5 minute interval.
Click the ‘EyeBackup’ on the “DVR folder” or “BACKUP” icon on the main screen.
Backup S/W will start, and the backup windows will be displayed.

There is two kind of Manual Backup
mode, Tree mode and Time selection
mode.

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Tree Mode

This mode provides the date, time and camera used when backing up recorded data.

Choosing Backup Data

Under the selected date, camera information as well as
recorded times (In 5 minutes intervals within each hour)
will appear.

Update

Update data when clicking the
“UPDATE” icon, up-to-date data is

retrieved at the bottom of the tree
window as it is indicated.
The device assignment backup

Choosing Backup Device (Select Media)

The backup destination may be chosen by browsing the
desired drives and files. The device assignment window
will appear. From here the HD D, DVD (portable type disk),
CD-RW , MO, may be chosen as suitable backup areas.

Backup Start

Backup start after selecting the drive, you will be prompted to confirm
the backup. By clicking “Start Backup” icon, this process will begin.

(EyeBackup software will also be burnt, when saving it to CD or DVD)

Backup Stop

Backup abort Likewise, clicking the “Stop” icon will suspend any
current backup processes.

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Time selection mode

In this mode date and time are directly input by users to refine a search. The camera will then be
selected for backup.

Choosing Backup Data

After inputting the start and backup parameters (start and
finish time/date, camera), the user will also be prompted to
verify the selected imaged size by clicking “Size”.

Choosing Backup Device (Select Media)

Choosing the backup device is identical to Tree mode, when prompted with the backup device
alert, select and Browse to find the desired folder. These include HDD, DVD (portable type disk),
CD-RW, MO and ZIP.

Backup Start

After proper data and drives have been selected, click the “Start Ba cku p” icon

and the process will begin.
(EyeBackup software will also be burnt, when saving it to CD or DVD)

Backup Stop

During the process the “Stop” icon may be selected to abort.

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4-2.USING A BACKUP VIEWER

Click the ‘Viewer’ button on the backup main windo w. You can run this program by

clicking the ‘EyeBackup’ on the “DVR folder”
Eye Viewer window will be displayed (shown below).

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Since, the Eye viewer is
burnt onto backed up CD,
you are able to retrieve the
image from any of your
Window based System.
Once you insert the Backed
up CD into computer, the
EyeViewer will automatically
be loaded unless auto run
function is disabled from
your system. Then, you can
manually load by clicking
viewer.exe in Viewer folder
from your Backed up CD.

Click on “Mode” on the Eye
viewer window to change to
Backup mode which allows
users to load Backed up Eye
Data. (Shown left)

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Play the Backup Data

Click the “Load” button, and select the directory of
stored data.
Select a camera number and recorded hour and
click “OK”.

The selected backup image will be displayed on the
image display area on the Eye Backup Viewer
window.

Next click the ‘PLAY’ button, backup data will be
playback on the image display area.

Decrease play speed
Go to first image
1 frame reverse
Reverse play
Stop
Pause
Play
1 frame forward
Go to last image
Increase play speed

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Backup Data Image Verification

Data image verification is to show the
information and authentication of the image
Click ‘Verify’ button. Backup data information
will be displayed:
Camera number, Camera name, saved time,
Copied time, System location, Organization,
Owner, System Windows Serial number

Printing in the Backup Viewer

If you want to print out current image, click
‘Print’ button. Then print size dialog will
appear.
After select a print size, click ‘ OK”

Save Image in the Backup Viewer

If you want to save current image onto storage as BMP/JPG file, click ‘Save’ button, save
destination dialog will appear. After selecting a save destination, type a file name and select which
file formats you want to save as BMP/JPG, then click “Save”. The current image will be saved on
to selected destination.

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4-3.SCHEDULE BACKUP

Clicking the “SETUP” icon will allow the u ser to create scheduled backups. Thi s will

be followed by a selection window.

To enable Scheduled Backup, check the “Use Schedule”

Backup Drive Set

The user must select a suitable backup drive where
the Eye Data Backup will be placed.

Click the “Make” button, Make EyeBackup window
appears. It will show you the available number of
file to be created. To create EyeBackup files,
choose the number at the “Add EyeBackup” and
click “Start”. The indicator shows the procedure.
After finish creating EyeBackup click “Close”, the
window will be terminated. EyeBackup must be
created in order to start Scheduled Backup.

The user will also have the choice of overwriting
previously backed up files.

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Backup Time Set

- One time: Once per day designated times may be set

- Multiple times: Multiple intervals may be set (such as every 1 hour, 30 minutes, 10 minutes)

- Real-time: All recorded data will be saved simultaneously from the main program.

- Drive Full: When the drive is full, newly recorded data will be backed up to a different location.
When all drives are full, the newly recorded data will overwrite previously recorded data.

Schedule Set

Schedules may be created by deciding times and dates from the desired camera.
You can choose the data which you want to backup, and then click “On” to enable the schedule.

If you check “Same Setting for all Cameras” option, every camera will have the same
setting

Schedule Auto Run

To automatically run the Backup program with Windows, the “Run this program when Windows
starts” box m ay be checked.

Saving Settings

The “OK” icon may be used to save settings. The “Cancel” icon may also be used to abort a
schedule setup change.

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Exit the Backup Program

Clicking the “Hide” icon, the message

window will appear as

shown right.
Clicking “OK” will run the backup
program in the background. So
schedule backup will running during
DVR is ON. If you setup the schedule
backup, you have to run the backup
program at the background.

By clicking

the “Quit”

button, the
message window will appear
as shown right.
Clicking “OK” will terminate
the backup program.

Retrieve the Schedule Backup Data

To see the schedule backup data, run the “Search Program” by clicking “SEARCH” button on the

main monitoring window or clicking “EyeSearch” at the HiscoDVR folder.
Click “SETUP” button on the Search program. At the setup window, choose the

“Backup” option and drive letter which you have assigned. (See page 45 for detail)

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Using the
Remote
Client
Program

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Remote Client program is the remote management program for the DVR system, which is
installed on a remote site and connected to a network.
Major functions are as below:

z Remote monitoring function
z The video retrieval search function
z Saving from client computers (remote location) function
z Remote DVR system management function
z Alarm reception function

Click on the ‘EyeClient’ icon on the client computer. Client main screen will appear

Using the Remote Client program

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Using the Remote Client program

5-1. CLIENT PROGRAM SETTING

When the client system screen appears, the following characteristics may be
configured by clicking “SETTING” button:

- Network mode for LAN network or transformation network connections

- TCP/IP address for DVR connection to a netwo rk

- Telephone numbers for desired DVR (of the PSTN network)

- DVR connection information for multi connection
Click “SETTING” the client setting dialog will appear as shown below.

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Using the Remote Client program

System Setting

Network Field:

Connect Server
Connect T ype: Choose LAN, DIAL or Dynami c
Connect Address
Connect Port

First, choose the network mode LAN (Using Fixed IP address or domain name) or DIAL-UP
(PSTN).

Each user has to input below item.

- LAN user: DVR server name, IP address, Port number

- Dial user: DVR server name, direct telephone number
After inputting the DVR information which will be connected, click “Add” to insert a new directory

entry . This DVR information may be e dited or deleted using the “Edit” or “ Delete” button. You can
erase the DVR information before adding by clicking the “Clear” button.

System Field:

Image Transmission Speed Use

affect the speed and quality of recording

Display Camera Name
Auto Switch Interval: Time it takes for cameras to rotate. (10, 15, 20, 30, 60, 120, and 180

seconds)

Display Mode
Alarm Server Use: When an alarm is received, the camera in which the alarm was viewed will

be displayed exclusively on the screen. (See page 85)

Alarm Server Port

: Name of DVR

: IP address or Telephone number

: Port number what is using in DVR program

: Normal (320x240) or Fast (160x120). The video size will

: Camera name is displayed on the screen.

: When first connecting, initial display mode (1, 4, 6, 9, 10, and 16 split)

: Port number for alarm connection.

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Multi Connect Setting

When establishing a Multiplex link, the amount of cameras viewed (by clients) may also be
established. The maximum cameras supported are 16, thus the amount viewed by any client
would also be 16.

Connect Server
Connect ID
Connect PW
Connect T ype
Connect Address
Connect Port
Connect Camera

After inputting the DVR information which will be connected, click “Add” to insert a new directory
entry . This DVR information may be e dited or deleted using the “Edit” or “ Delete” button. You can
erase the DVR information before adding by clicking the “Clear” button.

: Name of the server of the multiplex link

: User ID

: Password

: IP mode (LAN: Fixed IP)

: DVR server IP address

: DVR server port number

: Choose the cameras which want to display (Total Max. 16)

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Click “OK” to save the setting, or click “Cancel” to discard.

Using the Remote Client program

5-2.REMOTE MONITORING
LAN User

Click the “CONNECT” button. The connect list
dialog appears as shown right. There are some
DVR connection information lists which were
registered from “SETTING.” Choose the one entry

and then click “OK.” DVR ID and PASSWORD will
also be required and confirmed in order to establish the
connection.

Dial-up Network User

To begin, click the “CONNECT” button to establish a
connection to the server. Once the proper phone
numbers are inserted, ID and PASSWORD will be
prompted.
Receive Image Size include Normal (320X240),
Medium (320X120) and Fast (160X120). The video
size will affect the speed and quality of recording.

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Multi Connection Monitoring

The multiplex server remote monitoring must set each server individually at Multi
Connect setting and Local network (LAN) environment for operation. After clicking
“CONNECT” the connect list dialog appears. The “MultiConnect” option may be
selected and click “OK” to establish a connection.

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Using the Remote Client program

5-3. CLIENT PROGRAM BASIC OPERATION

Status Indicator

Function Button

Color, PTZ Panel
(Button operation)

Quit Button

Full Button Camera Button Connection Button
Split Screen Button Auto Switch Button Easy Connection Channel

Function Button

• SEARCH: Leads to playback mode (See page 77)

• BACKUP: Leads to backup program (See page 81)

• VERSION: Let’s you know what version of EyeClient (See page

73)

• SETTING: Used to establish network (See page 6 6)

• COLOR: Changes the visual display of video (See page 73)

• PTZ: Pan/Tilt/Zoom Camera control Screen regulation (See page

73)

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Client Status Indicator

All present times and dates are displayed
Black color indicates use of network, while white indicates non-use of network
Recording icon will flash repeatedly to indicate recording.
File system use status display: displays amount of Eyedat space used with bar
or displays days of recording space not used and tot al recording space.

• Date & Time indication settings

Click on the Date/Time Status Indicator to
display the Date & Time Display Option dialog.
Dates may be set as yy/mm/dd, mm/dd/yy or
dd/mm/yy. Additionally, times may be set in
either 12 or 24 hour mode.

• HDD Usage setting

Overwrite information and hard disk usage is
displayed and may be configured.
Click on the HDD Usage indicator to display the
HDD Usage Information dialog.

Overwrite Information: Overwrite frequency
indication

Display Mode: the area where it decides the
function use presence to indicate the amount
used of save file system
To display, check “Show HDD Usage” o ption.

- Drive: In the window, one block (out of ten) is
used to indicate 10% of the total volume.

- Day: The amount of volume used is indicated
(empty/total).

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Version

This allows the user to find out what version of EyeClient they have. In

Color Adjust

Click “COLOR” button to display Color Adjust panel as
shown right.
After changed the color of desired image, must click
“Apply” button to change. Then main DVR color setting
will be changed. (Only administrator has the authority)
If you click “Default” then “Apply,” the main DVR color will
return to default value.
To hide the Color Adjust panel, click “COLOR” again.

PTZ Control

panel as shown right.

- Pan Tilt button

- ZOOM +/- Button: Zooms camera in/out

- FOCUS +/- Button: Focus regulation

- PRESET Button: Support on certain cameras

- SCAN Button: Moves to locations in sequential intervals

- AUTO Button: Camera assignment

- AUX Button: Power on/off

Using the Remote Client program

addition it also tells the user what their IP address is on their system.

Characteristics such as brightness,
sharpness, hue, contrast and color may be
modified and applied to DVR server
remotely.

PTZ control may only be used by a power
user or the administrator. Cameras may be
able to modify the zoom and focus of the
image. Click “PTZ” button to display the PTZ

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Viewing on Split Screens

Options of viewing 1, 4, 6, 9, 10 or 16 cameras simultaneously
may be selected and viewed.

Automatic Switching Mode

This mode switches cameras in a sequential manner. In displaying a single
camera, enabled cameras will be scrolled through and displayed on the
screen. For 4 or more cameras, those images set view will rotate with given
time.

Full Screen View

The Full Screen button may be clicked to magnify the image(s) on full screen
(eliminating the display of task bars). A second click will restore the taskbars
and the previously magnified image(s)..

Camera Selection

Indication of Black Camera numbers are enabled
from DVR. If the numbers are grayed out, it
indicates the cameras have been hidden or not
disabled from DVR. Additionally, by clicking the
number, the selected camera can be viewed in
single mode.

Easy Connect (easy DVR server connection function)

The Easy Connect allows the user to connect to multiple servers. The servers will then
automatically switch when convenient. A bright green color indicates an active server, while a
weaker green color indicates a server which is in the process of loggi ng in. A black color indicates
an inactive server. Maximum of 8 serve rs can be connected from on e client location. Unlike multi
server function, you can monitor 128 camera from one single location with channel selection.
(Depends on the network capacity, the image transferring may be delayed)

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Zoom Function

When a single image is viewed on the screen, left double-click may be used to magnify the
desired image. An image may be magnified no more than three times.

It may be magnified manually by using the right-click. This is done by holding down the right click
initially to establish a starting point. Drag the mouse to a desired location, creating a green box.
When the box is to the desired shape, relapse the right-click, and the box will be magnified to the
screen.

Camera Authorization when Remote
Monitoring

Each registered user (max 10 user) can have
different viewable camera combination from
remote software .
Make sure Hide Camera to Remote User on
the user setting is configured at the main DVR
(as shown right).
After check the “Use,” choose the cameras
which you want to hide from assigned user.
Then connect on the Client program.
Connect Server dialog will be displayed on the
client main screen.
Select the DVR server which you already setup
the user setting at the connection dialog.
If you input the user ID and password which
setup the “Hide Camera to remote Users”
option, the client program won’t display
selected Camera.

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Using the Remote Client program

5-4.SEARCH ON THE CLIENT
Remote Search on the Client System

Click “SEARCH” button on the client screen.

The Search program will be launched and shows the recorded data on DVR server

which you are connected to.

Client Search is run in the same way as main DVR Search. (See page 41)

To playback the recorded data:

1. Select month and date on the calendar (On the bottom right corner)

2. Select camera on the bottom left corner

3. Select hour and minute on the record status table (on bottom ce nter) and click the “PLAY”
button

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Using the Remote Client program

More Remote Search from the Client System

Click the “Search” button on Client main screen,

if you want to search other DVR from
remote playback via LAN or Dialup network.
Search main screen will be displayed.

Click the REMOTE button in Search main
screen
Connect server dialog will be appeared (as
shown right)
Select the DVR server from the entry and

then click “OK” , then verification dialog will be appeared.

Fill in the ID and PASSWORD, and then click “OK”
When client is connected to DVR server, it will be display
recorded image of camera number one, recorded data
information on the calendar, and record status table (as
shown below)

Client Search is run in
the same way as main
DVR Search. (See page

41)
The only difference is
that the “Index” function
does not exist.

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Using the Remote Client program

5-5.REMOTE CONTROL

Once you are connected to DVR, if you have proper privilege you can manage DVR server
remotely . After establishing a connection to the DVR, click “SETTING” button. Functions such as
“System,” “Camera,” “Motion,” “Sensor,” “User” and “Alarm” may only be modified by the
administrator.

Afterwards, configuration settings may be saved in the DVR. Y ou ca n setup all setting value at the
client through remote client. Detail expression about setting is explained in page 14 chapter 2.

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Remote Basic Configuration Setting

Double click HISCO logo at the bottom of the client
screen when the client program connected. The
DVR Basic Configuration dialog will be displayed as
shown right.
With this, DVR settings may be modified through the
Client indirectly and takes out the necessity of
modifying the settings directly through the main
machine.

Registry:

- Save: Opens the file storage window, (with *.cnp
files)

- Restore: Restores to previously saved settings

- Default: set to Factory default

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5-6.CLIENT BACKUP
Backup from Local Data

The client is also able to record the data from the server with “RECORD” button.
Moreover the client is able to backup this recorded data. (The same way as the DVR
Backup program)
Click “BACKUP” button on the client program to display the Backup window.

Tree mode or Time Selection mode may be used to backup files. See page 55 for detail.

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Backup from Remote DVR to Local Client

Video may be taken from the main DVR server, and saved
on the remote client computer. The remote backup
program is run the same way as the regular backup
program.

Click the “BACKUP” button, and then click the

“Remote” button. Connect server dialog will

be appeared (as shown right)

Select the DVR server on the connect server

list dialog, then click “OK” verification
dialog will be appeared.

Fill in the ID and PASSWORD, and then click “OK”

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The Backup program will show the remote DVR recorded data. Tree and Time Selection modes
may be used to save and create backup files. See page 55 for detail .

Using the Remote Client program

Click “Browse” button to open destination Folder window . This window will displ ay the
local client computer’s directory.
Choose the backup folder, and then click “OK”

Then click “Start Backu p” button, the backup program will copy the selected
data to client computer.

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Remote Control the Backup program from Client

The client will also be able to control the

backup program through selecting the
remote DVR backup program. Click
“BACKUP” button, and then click “Remote

Control” button. Connect server dialog
will be appeared (as shown right) A
server must then be chosen by the

client, followed by ID and PASSWORD inputs.

In the same way as the regular backup program, recorded
data may be chosen through tree and time selection
modes. The area in which the data is saved is also a
similar process to the regular backup program. See page
55 for detail.

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Choose the backup folder, and then click “OK.”

Again, in the same way as the regular backup
program, scheduled backups may be created through
the Client.

Using the Remote Client program

Click “Browse” button to open
destination Folder window. This window
will display the directories of DVR server.

Then click “Start Backup” button, the
backup program will copy the selected
data to DVR server.

Click “SETUP” to open the schedule backup dialog. You can change the DVR
schedule backup setting at this dialog. See page 62 for detail.

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5-7.ALARM RECEPTION FUNCTION

Once the client has setup the alarm server function, client will able to receive alarm signals from
the DVR server. See page 23 and 67 for alarm setting.

Alarms are detected from the main program, then the signal will relay to the client. During this
process, the word “Alarm” will appear in red at the top right corner of the visual. And it starts to
record the all connected camera image at client computer until clicking “RECORD” button.

The user may also choose to exit the server by clicking the “QUIT” button. When you
click “QUIT” it ask “Do you want to exit the Alarm Server?” Click “YES” to stop
receive the alarm, or click “NO” to terminate the client program and run the alarm
server at background. If the alarm server runs at background, you can receive the
alarm even if the client program is not running.

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5-8.SYSTEM LOGVIEWER FROM CLIENT SYSTEM

There is Remote System log view at the client system.
This viewer file located at the HiscoDVR directory in the program folder.

Next click the ‘Connect’ button on the LogViewer
window. Connect server dialog will pop up as shown
right. After selecting server, ID/PASSWORD dialog will
pop up. After pass the authentication, log viewer will
display.

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Select the log view ST A RT date and time, END date a nd time on the “Local Search” area at the
LogViewer window. “Search” button on the LogViewer main dialog will retrieve and display DVR
system log information on the log data area.

Using the Remote Client program

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Trouble
Shooting

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In order to save time, please read the FAQ below when you have any problem with the
system.

1) My DVR doesn’t boots up and stays at DOS prompt saying system file is corrupted
or missing.

2) My DVR is not recording some cameras.

3) I have forgotten my user ID and Password.

4) When I click the arrow on the PTZ controller pad from Eye Client, the camera pans
180 degree.

5) I have accidentally deleted EyeData in EyeDat folder. Now I see some errors when
load an image from search.

6) My Nero software is getting Unexceptional Error whenever it tries to burn a
compilation of a CD.

7) My Eye Client software is Version 5.6.1 and it doesn’t display the remote site
images even thought it is connected remotely. All it is displaying is a pink screen
on all the camera location.

Troubleshooting

a. System has been halted. It may be cause by hard drive corruption by irregular

power supply from the wall outlet. Call authorized dealer for repair.

a. DVR is Windows based system, which requires system refresh at least once a

week. Make sure you enabled your DVR for a scheduled reboot once a week on
setting. System memory and page files have to be freed once a week in order for
system to operate stably.

a. If you are using 4.x version of the DVR, you can simply find the ID and Password

from the registry.

b. If you are using 5.x version of the DVR, you will have to delete the entries on the

registry . By deleting the registry, you will lose the configurations on the DVR such
as schedules, motion, and all other settings. Warning !!! If you are not familiar
with Windows registry, please call Hisco authorized dealer or visit our web site to
contact us. www.hiscocanada.com

a. There was a slight problem regarding Pelco D protocol in 5.3.5 version of Eye

Client. Version 5.6.X fixes this problem. Please download newer software from
the web site (http://www.hiscocanada.com/download.htm

a. Deleting of Eye data is strictly forbidden. You will lose all or partial data of your

image. To fix this problem, contact Hisco Canada or authorized dealers
(www.hiscocanada.com

a. There was a problem with Nero version 4.x and lower . Reinst alling a newe r Nero

(5.x or later) will eliminate the problem. Contact Hisco Canada for detailed
information.

)

)

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a. Monitor refresh rate problem. Set your monitor refresh rate to 60Hz to fix the

problem. However , if you are using some other vide o card beside ATI Radeon or
Nvidia Geforce, you will need to contact us and verify it.

8) My Eye Client software is Version 5.X when I am connected remotely my Eye Client
displays black images on all the camera location screens. I have set my monitor
refresh rate to 60Hz.

a. The Eye Client software version is not comp atible with the DVR server . If the DVR

server is using 5.6.X software, the Eye client has to upgrade as well. The Eye
Client won’t display the image even though it is connected.

b. Bandwidth Network Condition – Depending on the network condition, it may take

some time to bring the images onto the screen. This usually happens when the
user loads up Eye Client and tries to connect right away. This delay may be
caused by the latency of the packet to travel from the source to the destination.
Wait about 20secs and try to refresh the camera by clicking the screen division
button

9) I am using Pelco D protocol for PTZ camera. Whenever I click Auto on the PTZ
panel, it starts spinning and tilt upwards.

a. There was a slight problem regarding Pelco D protocol in 5.3.5 version. Version

5.6.X fixes this problem. Please download newer software from the web site
(http://www.hiscocanada.com/download.htm

10) I’ve just received my system but it doesn’t work at all.

a. It happens sometimes because of careless handling. Please take the cover off

and then check whether every board has been plu gged in properly. I suggest you
to check the hard drive first. You are also recommended to check the capture
board, CPU and RAM. After this, put the cover back and then turn it on.

11) The DVR is not recording

a. When some or all the images are not stored

i. Check all the items in System settings

ii. Check camera connection and power condition

iii. Check the camera recording schedule settings (watch mode is not a

recording mode). In addition, check the motion setting. The motion area
must be set for the motion mode to be useable.

12) Remote monitoring on the Client system is not working

a. Check the DVR system settings.

i. Make sure that the network use is selected in the System settings

ii. Make sure that a user id and password has been set in the User setting.

By default admin userID and admin password is blocked remotely

iii. Check that there is network connectivity between the client system and

the DVR system (by using the ping command on the dos prompt) and
check DVR system ip address (by using ipconfig command on the dos
prompt) Port 5823 and 5824 must be unused.

)

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13) I can’t access Hisco Active ClientX from http://www.hiscocanada.com/Client
nothing happens when I click on clientX.

a. After Microsoft releases Windows Xp S p2, there ha s been some security features

added on to Internet Explorer to prevent malicious spyware downloaded without
your knowledge or permission. Hisco Client X requires downloading and
installing the Active X control on your computer. Follow the instruction below in
order for Hisco Client X to work properly.

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1. Check “Do not show this message again”
and click ok

2. If you just click on the bar and try to inst all the
Active X control, you will get the information
that Internet Explore has blocked because it
can’t verify the publisher.

3. Click OK and close the box

4. On the Internet Explore bar, click Tool, and
select Internet Options.

5. At the Internet Option, click on the Security
Tab.

6. At the Security Tab, click on the Custom
Level button.

7. Check Prompt on “Download unsigned
Active X Control”

8. Check Prompt on “Initialize and script
ActiveX controls not marked as safe”

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CD Burning
Instruction

(NeroExpress)

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1. FROM THE MAIN MENU CLICK SEARCH 2. TYPE YOUR USER ID AND PASSWORD

3. SELECT THE TIME AND DATE 4. SELECT THE CAMERA

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5. CLICK SAVE 6. LOCA TE BACKUP FOLDER IN D: DRIVE, SELECT A

FILE TYPE AS AVI, JPG OR BMP. NAME THE FILE
AND CLICK “SAVE” BUTTON

7. (SAVING AS AVI) NEXT CHOOSE IMAGE
QUALITY. WE RECOMMEND USING HIGH A ND 1

8. (SAVING AS AVI) WHEN THE DESIRED VIDEO HAS
PLAYED, PRESS STOP T O STOP EXPORTING AVI.

TO 5 FR/SEC. THEN, CLICK OK

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9. (SAVING AS AVI) AFTER STOP IS PRESSED,
YOU WILL SEE “AVI CREATED!!!”

10. QUIT SEARCH AND QUIT DVR PROGRAM BY
PRESSING “QUIT” BUTTON. CLICK “EXIT DVR
PROGRAM AND THEN “OK”.

11. DOUBLE CLICK ON NERO EXPRESS
SHORTCUT ON YOUR DESKTOP.

12. SELECT DATA – DATA DISK- ADD BUTTON -NEXT

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13. SELECT THE SAVED FILE FROM
BACKUP (D:). CLICK ADD, CLICK FINISH,
AND CLICK NEXT

14. SELECT THE AMOUNT OF COPY
YOU WANT TO MAKE, AND THEN
CLICK BURN. MAKE SURE YOU HAVE
BLANK CD IN THE CD TRAY.

AFTER BURNING IS COMPLETE, CLICK OK – CLICK NEXT AND EXIT.
CLICK NO, WHEN IT ASKED YOU TO SAVE CHANGES TO ISO.

ONCE YOU HAVE FINISHED SEARCH AND BURNING, YOU CAN NOW
QUIT TO THE MAIN MENU WHICH WILL BRING YOU BACK TO LIVE
CAMERA VIEW.

Data can be written to CD multiple times until CD
reaches the maximum capacity.

PLAYING BACK VIDEO IN CD
FROM ANY COMPUTER THAT HAS MEDIA PLAYER (WINDOWS
MEDIA PLAYER 8 OR HIGHER IS RECOMMENDED), OPEN THE
CD DRIVE AND DOUBLE CLICK ON THE SAVED VIDEO FILE.
THEN WINDOWS MEDIA PLAYER WILL OPEN AND PLAY THE
SAVED VIDEO.

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Securing
Hisco DVR

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CAUTION: The DVR unit should be installed in an air conditioned room where the

temperature is maintained between 10 and 35 degree Celsius with relative humidity not
to exceed 80 percent.

WARNING: All operation system files, application programs, and utilities have been

preinstalled on the unit. Do not personally install or use any sof tware, including anti-virus
or firewall on Hisco DVR other than those that have been installed at the factory.

WARNING: Do not install any additional hardware on the Hisco DVR.
IMPORTANT: When using the network capabilities of the Hisco DVR, it is strongly

recommended that each Hisco DVR be connected to a secure internal network. Do not
expose your DVR to a Public such as internet.

IMPORTANT: It is recommended that the DVR be connected to an uninterruptible

power supply (UPS). Sudden power loss and surge can cause serious damage to hard
drives and boards

WARNING: Do not directly connect DVR power cord to wall outlet.

IMPORTANT: Default DVR user ID is “admin” Password is “admin”

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