HIS HIS-UM19.5-***A, HIS-UM22-***B User Manual

USER MANUAL

Model No. HIS-UM19.5- _ _ _ A

REVISION A

19.5" UNIVERSAL MOUNT INDUSTRIAL MONITOR

2 UM19.5A User Manual, 99159, March 2017

Table of Contents

Safety and Regulatory Information �� 3

FCC Notice �� 3 Hazardous Locations �� 4 Waste Electrical and Electronic Equipment Directive (WEEE) �� 4

Mechanical Drawings �� 5

Front View �� 5 Rear View �� 5 Side View�� 6

Installation Instructions �� 7

Step 1: Prepare for Installation �� 7 Step 2: Bench-test Conguration �� 8

Install Cable Connections �� 8 Install Touch Screen Driver �� 9

Step 3: Install the Monitor �� 11

Fully Assembled Workstations ��11 Install Cable Exit Cover Plate��11 Mount the Monitor �� 12

Video Settings ��15

Setting the Timing Mode ��15 Control Panel Buttons �� 16 OSD and Power Lock Settings �� 17 On-Screen Display (OSD) Menus �� 18

Auto Image Adjust Menu �� 19 Contrast / Brightness Menu�� 19

Input Select Menu �� 19

Audio Adjust Menu �� 19 Color Adjust Menu �� 20

Information Menu �� 21 Manual Image Adjust Menu�� 21 Setup Menu �� 22 Memory Recall Menu �� 23

Cleaning Instructions ��24 Troubleshooting �� 25

Video Troubleshooting �� 25 Touch Screen Troubleshooting �� 27

Specications �� 28

Display �� 28 Environmental �� 28 Electrical �� 28 Video �� 29 Functional �� 29 Physical �� 30 Compliances and Certications �� 30

Warranty Statement �� 31

Safety and Regulatory Information

UM19.5A User Manual, 99159, March 2017 3

To prevent re or shock hazard, do not expose live components to rain or moisture.

Dangerously high voltages are present inside the unit� Do not disassemble the unit�

Refer servicing to qualied personnel only.

This equipment is not intended for use in critical applications where its failure to operate would create immediate life threatening circumstances� Applications

including, but not limited to, nuclear reactor control, aerospace navigation systems

and life support systems are not appropriate for this product�

To be covered by UL 60950 3rd Edition, the monitor covered in this report is required

to be used with a Listed computer, and the socket-outlet shall be installed near the

equipment and shall be easily accessible�

DC Supplied Units only: The HISUM19�5 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV/LPS or Class 2 levels

rated 9.6-36.6VDC, 2.5 A max. The equipment is not intended to connect directly to

a DC Mains source�

FCC Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications� Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be

required to correct the interference at his own expense. Any changes or modications not expressly approved by the grantee of this device could void the user’s authority to operate

the device�

Safety and Regulatory Information

WARNING!

!

Safety and Regulatory Information

4 UM19.5A User Manual, 99159, March 2017

Waste Electrical and Electronic Equipment Directive (WEEE)

The following information is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical and

Electronic Equipment Directive 2002/96/EC (WEEE)�

The mark indicates the requirement NOT to dispose of the equipment as unsorted

municipal waste, but use the return and collection systems according to local law. Users

should contact their supplier and check the terms and conditions of the purchase contract� When purchased directly from Hope Industrial Systems, you may contact technical support

for disposal arrangements.

Hazardous Locations

The following applies only to monitors rated for hazardous locations (model numbers HIS-UM19.5-

_ _

HA and HIS-UM19.5-

_ _

UA):

This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D; Class II, Division 2, Groups F and G; Class III; or non-hazardous locations only�

WARNING – EXPLOSION HAZARD – Do not disconnect equipment unless power has been removed or the area is known to be non-hazardous�

WARNING – EXPLOSION HAZARD – Substitution of any components may impair suitability for Class I, II & III, Division 2 Locations�

NOTE: Hope Industrial Systems provides wiring and conduit that complies with the U.S. National Electric Code but cannot rate wiring or conduit methods for hazardous locations,

as these must be locally inspected and approved� The customer must install their hazardous location rated monitor in accordance with the applicable electrical codes for their location�

YB, PED4X4, and FPED series are not approved for routing internal cables in Class II or III locations. If these mounting options are desired, customer must route cables outside of

pedestal�

Choose only CP-CON-xx or CP-BLNK-xx cover plate series for Universal Mount Monitors

for hazardous locations�

Mechanical Drawings

UM19.5A User Manual, 99159, March 2017 5

Mechanical Drawings

Front View

Rear View

437.4 mm (17.22")

317.5 mm (12.50")

241.3 mm (9.50")

514.4 mm (20.25")

CABLE ENTRY

98.8 mm (3.89")

514.4 mm (20.25")

317.5 mm (12.50")

241.3 mm (9.50")

Mechanical Drawings

6 UM19.5A User Manual, 99159, March 2017

Side View

158.8 mm (6.25")

34.3 mm (1.35")

Side Mounting Holes

1/4"-20 Internal Thread

x 0.625" Deep

71.2 mm (2.80")

KEYBOARD

(optional)

174.0 mm (6.85")

123.7 mm (4.87")

KVM EXTENDER

(optional)

Installation Instructions

UM19.5A User Manual, 99159, March 2017 7

Installation Instructions

Step 1: Prepare for Installation

IMPORTANT!

Perform the following steps BEFORE installation of the monitor�

1� Ensure that sufcient power is available and a readily accessible disconnect device is

incorporated in the building installation wiring.

2� Ensure that sufcient space is available to allow for proper air ow into and out of the

unit�

3� Ensure that the air temperature around the unit (top and bottom) will not exceed the

rated specications of the unit.

f The maximum rated temperature for the HIS-UM19.5 is 50°C

(122°F).

f Remember that even though this product is designed to operate at

50°C, the life span of any electronic device is shortened when it is consistently operated at high temperatures. Therefore, it is wise to take steps to keep the temperature of the ambient air around the

unit as low as possible�

4� Ensure that the ambient humidity of the air around the unit does not exceed the

specications of the unit.

f T h e m a x i m u m r a t e d h u m i d i t y f o r t h e H I S - U M 1 9 . 5 i s 9 0 %

non-condensing.

!

Installation Instructions

8 UM19.5A User Manual, 99159, March 2017

Step 2: Bench-test Conguration

Make sure everything works before installing into the production environment.

TIP!

If using a KVM extender, please refer to the installation instructions included with the KVM extender module. It is particularly important to bench-test the full conguration prior to nal installation. This will help to identify and troubleshoot any system issues while conguration changes may still be easily made.

Install Cable Connections

The cable ports are located on the rear of the monitor. Refer to the following instructions to

connect power, video, and touch screen (if applicable) to your monitor�

Video Connection

The HIS-UM19.5 supports digital video through its DVI port, and analog video through its VGA

port�

After selecting the appropriate interface, connect one end of your video cable to the input port on

the rear of the monitor and the other end to the appropriate port on your host computer or other video source�

TIP!

If the video source has an HDMI or DisplayPort connection, this can be converted

for use with the DVI video port using a simple adapter�

If the video source has a 5 wire analog RGB video output, this can be converted for

use with the VGA video port using a simple adapter�

Certied adapters are available from Hope Industrial Systems. Contact our sales

team for more information�

Installation Instructions

UM19.5A User Manual, 99159, March 2017 9

Power Connection

The HIS-UM19.5 is available with either AC or DC power input.

AC power input models are powered by 100 to 240 VAC, 0�8/0�4 A, 60/50 Hz� Connect the AC power cable to the power input port on the rear of the monitor� Connect the other end into a nearby outlet�

DC power input models are powered by 9�6 to 36�6 VDC, 2�5 to 0�65 A, Class 2 or SELV/LPS�

Install Touch Screen Driver

Applies to touch screen monitors only� Instructions below apply to Windows systems� Both Serial

and USB ports are present on all touch screen monitors, but only one should be used to connect

the touch screen interface to the monitor�

All touch screen monitors are shipped with a CD-ROM that contains documentation and drivers

for all major operating systems. To be sure that you have the most current information, please check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

IMPORTANT!

If you will be using a USB connection, install the touch screen driver rst, and then connect the USB cable. If you will be using a Serial connection, connect the Serial

cable rst, and then install the touch screen driver�

USB Connection

1� Select the appropriate driver for your operating system.

a� If downloading from the web address listed above, select the appropriate

driver for your operating system.

b� If using the included CD, insert it into the host computer's CD-ROM drive.

If the CD does not automatically run, browse the contents of the CD and open the READ�ME�FIRST�htm le in a web browser. Select the appropriate driver�

2� Click to "Run" the software when prompted� Follow on-screen instructions to

download and execute the touch screen driver installation�

Installation Instructions

10 UM19.5A User Manual, 99159, March 2017

3� A cable retention bracket comes installed on the USB port on the rear of the monitor

and will help to secure the cable and ensure adequate strain relief. Without removing the bracket, route one end of the USB cable through the retention bracket and connect it to the USB input port on the monitor. Connect the other end to the USB

port on the host computer�

Serial (RS-232) Connection

1� Connect one end of the Serial cable to the Serial input port on the rear of the monitor�

Connect the other end to the Serial port on the host computer. Tighten the captive

screws on the cable connectors to ensure adequate strain relief�

2� Select the appropriate driver for your operating system.

a� If downloading from the web address listed above, select the appropriate

driver for your operating system.

b� If using the included CD, insert it into the host computer's CD-ROM drive.

If the CD does not automatically run, browse the contents of the CD and open the READ�ME�FIRST�htm le in a web browser. Select the appropriate driver�

3� Click to "Run" the software when prompted� Follow on-screen instructions to

download and execute the touch screen driver installation�

Calibrate the Touch Screen

Once the driver has nished installing, you are ready to calibrate the touch screen. Open the touch screen's Control Panel by clicking on the "Elo Touchscreen" icon, located in the host computer's Control Panel. Under the "General" tab, click the "Align" button to start the calibration routine.

Installation Instructions

UM19.5A User Manual, 99159, March 2017 11

Step 3: Install the Monitor

Once you have completed the full bench-test conguration and conrmed that all components are working properly, you are ready for nal installation and mounting of the monitor.

WARNING!

Hope Industrial will not assume liability for damage to internal electronics due to improper installation� Contact Hope Industrial if you need additional assistance�

!

Fully Assembled Workstations

If you purchased a fully assembled workstation, most of the assembly has already been performed for you� For your reference, complete installation instructions are shipped with the workstation should you need to disassemble or reassemble it for any reason� They may also be found on

our website at the following address:

http://www�HopeIndustrial�com/Installations/99108�pdf

Install Cable Exit Cover Plate

Installation instructions vary slightly depending on the Cable Exit Cover Plate you ordered. Complete installation instructions are shipped with each Cover Plate conguration and may also be found on our website at the following addresses:

Conduit Cable Exit (CP-CON Series):

http://www�HopeIndustrial�com/Installations/99075�pdf

Pilot Hole Cover Plate (CP-BLNK Series):

http://www�HopeIndustrial�com/Installations/99077�pdf

Compression Gland (CP-GL Series):

http://www�HopeIndustrial�com/Installations/99033�pdf

Compression Gland (CP-RG Series):

CP-RG1: http://www�HopeIndustrial�com/Installations/99071�pdf

CP-RG2: http://www�HopeIndustrial�co�uk/Installations/99120�pdf

Installation Instructions

12 UM19.5A User Manual, 99159, March 2017

Mount the Monitor

Hope Industrial Systems offers a variety of mounting options for your Universal Mount Monitor. Individual installation instructions are shipped with the following products and may also be found

on our website at the addresses listed below�

Heavy Industrial Yoke Mounts

The standard yoke may be used alone, with our benchtop mounting kit for through-surface cable routing, or with our Pedestal Mount for free-standing applications. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:

Yoke Mounting Hardware:

http://www�HopeIndustrial�com/Installations/99025�pdf

YB-N12-KIT (for YB

_ _

-BLK-N12 Series):

http://www�HopeIndustrial�com/Installations/99026�pdf

Yoke and Benchtop Mounting Kit (for YB Series):

http://www�HopeIndustrial�com/Installations/99027�pdf

Heavy Industrial Pedestal Mounts

Our Yoke and Pedestal Mount allows full range of pan and tilt motion,

while our Fixed Pedestal Mount provides a sturdy solution when a

non-adjustable mount is acceptable. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:

Yoke Mounting Hardware:

http://www�HopeIndustrial�com/Installations/99025�pdf

YB-N12-KIT (for YB

_ _

-BLK-N12 Series):

http://www�HopeIndustrial�com/Installations/99026�pdf

Yoke and Benchtop/Pedestal Mounting Kit (for YB and PED4X4 Series):

http://www�HopeIndustrial�com/Installations/99027�pdf

Installation Instructions

UM19.5A User Manual, 99159, March 2017 13

Heavy Industrial Arm Mounts

Our wall arm mounting options range from solid wall yoke to fully articulating arms. Complete installation instructions are shipped with the following products and may also be found on our website at the following addresses:

Wall Mount Arms (for YA

_ _

-15 and YA

_ _

-24 Series):

http://www�HopeIndustrial�com/Installations/99090�pdf

Wall Yoke (for YW

_ _

-07 Series):

http://www�HopeIndustrial�com/Installations/99091�pdf

VESA Radial Arm

The VESA Radial Arm Mount is designed to suspend our Universal Mount Monitors above a working area.

VESA Wall Mount Bracket

The VESA Wall Mount Bracket allows simple, effective mounting of our Universal Mount Monitors to any vertical surface.

VESA Benchtop Stand

The VESA Benchtop Stand allows easy, stable positioning of our Universal Mount Monitors on any at surface.

Installation Instructions

14 UM19.5A User Manual, 99159, March 2017

All Hope Industrial Universal Mount Monitors come standard with a 100 mm square VESA mounting pattern with M4 threads. Below is the VESA mounting diagram for Hope Industrial Universal Mount Monitors. Detailed installation instructions for specic VESA mounting options are shipped with the product and may also be found on our website at the following address:

http://www�HopeIndustrial�com/Installations/99034�pdf

If using VESA mounting screws not supplied by Hope Industrial Systems, ensure

they do not intrude into the enclosure more than 12�7 mm (0�5")�

IMPORTANT!

UNIVERSAL

MOUNT

MONITOR

NYLON

WASHERS

RUBBER

WASHERS

M4 SCREWS

VESA MOUNTING

PATTERN

(100 mm x 100 mm)

KEYBOARD (OPTIONAL)

MOUNTING PLATE

Video Settings

UM19.5A User Manual, 99159, March 2017 15

Video Settings

Setting the Timing Mode

Setting the timing mode of your computer graphics adapter (or other video source) is important for maximizing the quality of the screen image and for minimizing eye strain. The timing mode consists of the resolution (e.g. 1920 x 1080) and refresh rate (or vertical frequency; e.g. 60 Hz). After setting the timing mode, use the On-Screen Display (OSD) controls to adjust the screen image.

TIP!

For the best picture quality, set your computer graphics adapter timing mode to:

VESA 1920 x 1080 @ 60 Hz

Please refer to the computer graphics adapter manufacturer's manual for instructions on setting the resolution and timing mode. In Microsoft Windows, these settings may be found at the following location:

f 2000, XP: Control Panel > Display > Settings

f Vista: Control Panel > Personalization > Display Settings

f Windows 7, 8, 10: Control Panel > Appearance and Personalization >

Adjust Screen Resolution

WARNING!

Do not set the graphics card in your computer to exceed the maximum refresh rate of 75 Hz; doing so may result in permanent damage to your display.

!

Video Settings

16 UM19.5A User Manual, 99159, March 2017

Control Panel Buttons

Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On-Screen Display (OSD) menu.

1� To display the Main Menu, press button [1]�

NOTE: All OSD menus and adjustment screens disappear automatically after 15 seconds. This is adjustable through the OSD Time Out setting in the Setup

menu�

2� To select a control to adjust, press the up [▲] or down [▼] button to scroll through the

menu�

3� Press button [2] to open the menu for a selected control�

4� To adjust the control, press the up [▲] or down [▼] button.

5� To save the adjustments and return to the main OSD menu, press button [1] once. To

exit the OSD menu, press button [1] twice�

CONTROL

PANEL

BUTTONS

Video Settings

UM19.5A User Manual, 99159, March 2017 17

Button Control Functions

Power • Turns the monitor on and off�

• The Power Indicator light glows blue during normal operation and orange when the monitor is in Power Saving mode.

Menu • Opens the OSD menu�

• Exits the OSD menu and saves adjustments.

Up / View Mode When the OSD menu IS NOT displayed:

• Shortcut to View Mode�

When the OSD menu IS displayed:

• Scrolls up and adjusts items in the menu up.

Down / Blue Light Filter

When the OSD menu IS NOT displayed:

• Shortcut to Blue Light Filter.

When the OSD menu IS displayed:

• Scrolls down and adjusts items in the menu down.

Enter When the OSD menu IS NOT displayed:

• Shortcut to Auto Image Adjust.

When the OSD menu IS displayed:

• Displays the control screen for the highlighted control.

OSD and Power Lock Settings

f OSD Lock: Press and hold [1] and the up [▲] button for 10 seconds. If any buttons

are pressed the message OSD Locked will display for 3 seconds�

f OSD Unlock: Press and hold [1] and the up [▲] button again for 10 seconds.

f Power Button Lock: Press and hold [1] and the down [▼] button for 10 seconds.

If the power button is pressed, the message Power Button Locked will display for 3 seconds. With or without this setting, after a power failure, your monitor's power will

automatically turn ON when power is restored�

f Power Button Unlock: Press and hold [1] and the down [▼] button again for 10

seconds�

Video Settings

18 UM19.5A User Manual, 99159, March 2017

On-Screen Display (OSD) Menus

To open the OSD menu, press button [1] once. The following screen will appear:

Main Menu Description

Auto Image Adjust Automatically sizes, centers, and ne tunes the video signal to

eliminate waviness and distortion�

Contrast / Brightness Includes the Contrast and Brightness functions.

Input Select Allows the user to toggle between inputs.

Audio Adjust HIS-UM19.5 monitors do not include audio capabilities; these

functions are inoperative for Hope Industrial monitors�

Color Adjust Provides several color adjustment modes.

Information Displays the timing mode (video signal input).

Manual Image Adjust Includes the H� / V� Position, Horizontal Size, Fine Tune,

Sharpness, Aspect Ratio, ECO Mode, View Mode, and Blue

Light Filter functions.

Setup Menu Includes the Language Select, Resolution Notice, OSD Position,

OSD Time Out, OSD Background, Auto Power Off, and Power

Indicator functions�

Memory Recall Returns adjustments back to factory settings.

Video Settings

UM19.5A User Manual, 99159, March 2017 19

Contrast / Brightness Menu

Description

Contrast Adjusts the difference between the image background (black

level) and the foreground (white level).

Brightness Adjusts the background black level of the screen image.

Contrast / Brightness Menu

The Contrast / Brightness menu includes the Contrast and Brightness functions.

Input Select Menu

The Input Select menu allows the user to toggle between inputs if there is more than one computer connected to the display. Use D-Sub for analog VGA signals and DVI for digital signals.

Auto Image Adjust Menu

The Auto Image Adjust menu automatically sizes, centers, and ne tunes the video signal to

eliminate waviness and distortion� Press button [2] outside of the OSD menu to activate Auto

Image Adjust.

NOTE: Auto Image Adjust works with most common video cards. If this function does not work

on your display, lower the video refresh rate to 60 Hz and set the resolution to its pre-set value�

Audio Adjust Menu

HIS-UM19.5 monitors do not include audio capabilities; these menu functions are inoperative for

Hope Industrial monitors�

Video Settings

20 UM19.5A User Manual, 99159, March 2017

Color Adjust Menu Description

sRGB This is quickly becoming the industry standard for color

management, with support being included in many of the latest applications. Enabling this setting allows the LCD to more accurately display colors the way they were originally intended.

NOTE: Enabling the sRGB setting will cause the Contrast and Brightness adjustments to be disabled.

Bluish Adds blue to the screen image for cooler white (used in most

ofce settings with uorescent lighting).

Cool Adds blue to the screen image for cooler white (used in most

ofce settings with uorescent lighting).

Native Adds red to the screen image for warmer white and richer red.

Warm Adds red to the screen image for warmer white and richer red.

User Color Individual adjustments for red (R), green (G), and blue (B).

1� To select color (R, G, or B) press button [2]�

2� To adjust selected color, press the up [▲] or down [▼]

button�

NOTE: If you select RECALL from the OSD Main Menu when

the product is set to a Preset Timing Mode, colors return to the

Native factory preset�

Color Adjust Menu

The Color Adjust menu provides several color adjustment modes, including preset color temperatures and a User Color mode which allows independent adjustment of red (R), green (G), and blue (B). The factory setting for this product is Native.

Video Settings

UM19.5A User Manual, 99159, March 2017 21

Information Menu

The Information menu displays the timing mode (video signal input) coming from the graphics card in the computer. See your graphics card's user guide for instructions on changing the

resolution and refresh rate (vertical frequency)�

NOTE: VESA 1920 x 1080 @ 60 Hz (recommended) means that the resolution is 1920 x 1080 and the refresh rate is 60 Hz�

Manual Image Adjust Description

H� / V� Position Moves the screen image left or right and up or down.

Horizontal Size Adjusts the width of the screen image.

Fine Tune Sharpens the focus by aligning text and/or graphics with pixel

boundaries�

NOTE: Try the Auto Image Adjust function rst.

Sharpness Adjusts the clarity and focus of the screen image.

Aspect Ratio Selects the image size for 4:3 or full screen.

Manual Image Adjust Menu

The Manual Image Adjust menu includes the H. / V. Position, Horizontal Size, Fine Tune, Sharpness, Aspect Ratio, ECO Mode, View Mode, and Blue Light Filter functions.

Video Settings

22 UM19.5A User Manual, 99159, March 2017

Setup Menu

The Setup menu includes the Language Select, Resolution Notice, OSD Position, OSD Time Out, OSD Background, Auto Power Off, and Power Indicator functions.

Manual Image Adjust Description

ECO Mode Provides lower power consumption by reducing the brightness.

• Standard is the default brightness setting.

• Optimize reduces brightness by 25%.

• Conserve reduces brightness by 50%.

View Mode Allows the user to select from ve image modes to nd the

optimal screen setting for different applications, as well as the default "Standard" setting. This feature may also be accessed by pressing the up [▲] button outside of the OSD menu:

• Game adjusts the gamma curve to enhance darker scenes and improve visibility in brighter scenes.

• Movie adjusts the contrast to enhances the black levels.

• Web adjusts the gamma curve to improve contrast and

color�

• Text adjusts the color temperature, contrast, and brightness of the screen for reading text.

• Mono provides clearer and more obvious detail with more

shades of grey, making it suited for black and white photos.

Blue Light Filter • Adjusts the level of blue light emitted from the screen.

• This feature may also be accessed by pressing the down

[▼] button outside of the OSD menu.

Video Settings

UM19.5A User Manual, 99159, March 2017 23

Setup Menu Description

Language Select Allows the user to choose the language used in the menus and

control screens�

Resolution Notice Advises the optimal resolution to use�

OSD Position Allows the user to move the OSD menus and control screens�

OSD Time Out Sets the length of time the OSD screen is displayed. For

example, with a "15 second" time setting, if a control is not

pushed within 15 seconds, the display screen disappears�

OSD Background Allows the user to turn the OSD background On or Off.

Auto Power Off When enabled, this setting will automatically power off the

monitor when no signal is detected for 3 minutes.

Power Indicator Allows the user to turn the Power Indicator light On or Off.

Memory Recall Menu

The Memory Recall menu returns adjustments back to factory settings.

NOTE: This control does not affect changes made to the Language Select or Power Lock settings.

Cleaning Instructions

24 UM19.5A User Manual, 99159, March 2017

Cleaning Instructions

CAUTION!

!

DO NOT USE ABRASIVE MATERIALS, SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS, ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING. ALWAYS USE A SOFT CLOTH, PREFERABLY MADE OF COTTON.

All displays may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content. Vinegar or ammonia will not hurt the screen.

The anti-reective coatings on glass window-equipped displays are physically part of the surface of the glass and resist degradation to the Military Specications.

To minimize over-run of cleaning solution, spray the cloth rst and then clean the screen.

Troubleshooting

UM19.5A User Manual, 99159, March 2017 25

Troubleshooting

Video Troubleshooting

IMPORTANT!

If using a KVM extender, rst try to resolve any problems using the solutions listed below. If the problem still exists, try bypassing the KVM extender. If this xes the problem and allows the monitor to work properly, then the KVM extender is the

source of the problem� Please refer to the troubleshooting section of the KVM

extender manual or contact Hope Industrial Systems for additional assistance.

Symptom Causes Solutions

No image on the screen and control's Power Indicator light is not lit

Monitor is not powered on� • Press the Power button on the

monitor and make sure the Power

Indicator light is lit blue.

• Check power connections at the monitor and power source�

• For DC models, check the connector

polarity and ensure input voltage is

9�6 to 36�6 VDC�

The "Auto Power Off" function is enabled�

Disable this setting by unchecking the box

for the "Auto Power Off" function in the

OSD's "Setup" menu.

No image on the screen and control's Power Indicator light is lit orange

Video cable is not plugged in

correctly�

Check the video cable connection at the monitor, PC, and/or KVM extender�

PC is in Power Saving

mode�

Power Saving mode can usually be exited by moving the mouse.

PC is not powered on� Ensure PC is powered on�

PC is not sending signal. Connect the PC to another known working

monitor to check the PC source signal.

Screen image is dim

Brightness and/or contrast settings are not set properly.

Adjust the monitor's brightness and contrast settings in the OSD's "Contrast / Brightness" menu.

Troubleshooting

26 UM19.5A User Manual, 99159, March 2017

Symptom Causes Solutions

"Out of Range"

message box

and no image on the screen

The source signal exceeds

the maximum resolution and/or refresh rate that the monitor can handle ( > 1920 x 1080 resolution or > 75 Hz refresh rate)�

Adjust the computer settings to the monitor's native resolution:

1920 x 1080 @ 60 Hz

"No Signal"

message box

and no image on the screen

Video cable is not plugged in

correctly�

Check the video cable connection at the monitor, PC, and/or KVM extender�

PC is in Power Saving

mode�

Power Saving mode can usually be exited by moving the mouse.

PC is not powered on� Ensure PC is powered on�

PC is not sending signal. Connect the PC to another known working

monitor to check the PC source signal.

Incorrectly displayed or partial image on the screen

Monitor has not been

adjusted correctly for the source signal.

• Activate the "Auto Image Adjust" function in the OSD menu�

• Fine tune the picture by manually

adjusting the image. In the OSD

menu, these functions can be found in

the "Manual Image Adjust" menu.

Wrong or abnormal colors (white is not white)

Monitor color settings are incorrectly adjusted.

Reset the monitor to the factory default

settings by activating the "Memory Recall"

function in the OSD�

Video cable is not securely connected�

If any colors (red, green, or blue) are missing, check the video cable to make

sure it is securely connected�

Video cable is bad� Check to make sure there are no loose

or broken pins in the cable connector� Shorts in the cable could also cause an

improper image to display.

The message

"OSD Locked"

appears

The OSD has been locked to prevent unauthorized

changes to display settings.

Press and hold [1] and the up [▲] button

for 10 seconds�

The message "Power Button

Locked"

appears

The Power button has been locked to prevent unauthorized shut down of the monitor�

Press and hold [1] and the down [▼]

button for 10 seconds�

Troubleshooting

UM19.5A User Manual, 99159, March 2017 27

Touch Screen Troubleshooting

Applies to touch screen monitors only� To be sure that you have the most current driver, please

check the following Internet address:

http://www�HopeIndustrial�com/Touchscreen_Drivers�htm

Symptom Causes Solutions

No response when touching the touch screen

Touch screen driver has not been installed�

Download and install the latest driver from the Hope Industrial website�

Touch screen cable is not

plugged in correctly.

Make sure either the USB or Serial cable

is securely connected to the monitor and PC� Do not connect both�

If using a USB connection, does the USB cable length

exceed 5 meters?

USB cables have a 5 meter limitation and

could cause no touch response if this is exceeded�

If using a Serial connection, is the Serial cable plugged

into the correct COM port?

Ensure that the Serial cable is connected

to the COM port being used prior to installing the touch screen driver.

The cursor moves but does not follow my

nger when

touching the touch screen

Touch screen driver has not been installed�

Download and install the latest driver from the Hope Industrial website�

Touch screen has not been calibrated�

Activate the calibration utility� In Windows

systems, these settings may be found at the following location:

Control Panel > Elo Touchscreen > "General" Tab

• Press the Align button.

• Touch all targets as the appear to calibrate the touch screen�

• Press the Green Check button when

veried.

Specications

28 UM19.5A User Manual, 99159, March 2017

Specications

Display

Type Thin-lm transistor (TFT) Active Matrix Liquid Crystal

Size 19.5" diagonal

Image Size (W x H) 434�88 mm x 238�68 mm (17�1" x 9�4")

Native Resolution Full HD 1080p (1920 x 1080, 16:9 aspect ratio)

Minimum Resolution VGA (640 x 480)

Pixel Pitch 0�2265 mm x 0�221 mm

Number of Colors 16�7 million

Brightness (white) 250 nits (cd/m2)

Viewing Angle (Hori/Vert) 178° / 178°

Contrast Ratio (typical) 3000:1 (static)

Backlight (typical) LED; 40,000 hour brightness half-life

Environmental

Operating Temperature 0° to 50°C (32° to 122°F)

Storage Temperature -20° to 60°C (-4° to 140°F)

Humidity 20% to 90% non-condensing

Operating Shock 15 g, 6 msec, half-sine

Operating Vibration (sine) 1.0g, swept sine 9 – 500 Hz

Transport Vibration (random)

0.1g2 / Hz, 10 – 200 Hz

0.03g2 / Hz, 200 – 2000 Hz

Altitude • Operating: up to 10,000 feet

• Non-operating: up to 40,000 feet

Electrical

Monitor Input • AC power models – 100 to 240 VAC, 0�8/0�4 A, 60/50 Hz

• DC power models – 9�6 to 36�6 VDC, 2�5 to 0�65 A, Class 2 or SELV/LPS

Power Consumption ~ 20 W

Power Consumption (Standby mode)

< 1 W

Specications

UM19.5A User Manual, 99159, March 2017 29

Video

Input Connectors • HD-15, DVI-D

• Compatible inputs using optional adapter (call for details):

• HDMI (via HDMI to DVI adapter)

• DisplayPort (via DisplayPort to DVI adapter)

• BNC (via HD-15 to 5-wire BNC adapter)

Input Signal Formats • RGB Analog video, 0.7/1.0 Vp-p, 75 Ohms

Compatible sync modes: Separate H/V sync

• DVI

NOTE: NTSC/PAL composite input available (call for details)

Horizontal Scan 24 – 82 kHz

Vertical Scan 50 – 75 Hz

Supported Video Standards

• 1920 x 1080 @ 60 Hz

• 1680 x 1050 @ 60 Hz

• 1600 x 1200 @ 60 Hz

• 1400 x 1050 @ 60 Hz

• 1440 x 900 @ 60, 75 Hz

• 1280 x 1024 @ 60, 75 Hz

• 1280 x 960 @ 60 Hz

• 1280 x 720 @ 60 Hz

• 1152 x 870 @ 75 Hz

• 1024 x 768 @ 60, 70, 75 Hz

• 832 x 624 @ 75 Hz

• 800 x 600 @ 56, 60, 72, 75 Hz

• 720 x 400 @ 70 Hz

• 640 x 480 @ 60, 67, 72, 75 Hz

Response Rate (typical) 20 ms

Functional

Control Panel Buttons Power, 1 (Menu), Up, Down, 2 (Enter)

On-Screen Display (OSD)

Menus

Auto Image Adjust, Contrast / Brightness, Input Select, Audio Adjust, Color Adjust, Information, Manual Image Adjust, Setup

Menu, Memory Recall

Touch Screen Option 5-wire resistive system; emulates a mouse; Serial (RS-232) and

USB interface to host computer

Specications

30 UM19.5A User Manual, 99159, March 2017

Physical

Enclosure Type Self-contained enclosure

Enclosure Rating Built to IP22 standards

• NEMA/UL Type 2 (Black Powder-Coated or Stainless Steel)

Built to IP65/IP66 standards

• NEMA/UL Type 12/4 (Black Powder-Coated Steel)

• NEMA/UL Type 12/4/4X (Stainless Steel)

Enclosure Dimensions

(W x H x D)

514�4 mm x 317�5 mm x 82�6 mm (20�25" x 12�50" x 3�25")

Net Weight • Black Powder-Coated Carbon Steel model – 6.8 kg (15 lbs.)

• Stainless Steel model – 8.62 kg (19 lbs.)

Shipping Weight • Black Powder-Coated Carbon Steel model – 8.62 kg (19 lbs.)

• Stainless Steel model – 10.43 kg (23 lbs.)

Compliances and Certications

Electrical • UL 60950 3rd Edition / cUL Listed Product (File No. E212889)

• FCC Class A

• CAN ICES-3A/NMB-3A

• CE

Environmental • IEC 60721-3 (Reliability)

• WEEE (Registration No. WEE/DJ1859ZX for UK only)

Enclosure UL 50E (File No. E212889)

Hazardous Location For monitors with model numbers HIS-UM19.5-

_ _

HA and

HIS-UM19.5-

_ _

UA only:

UL Rated for Hazardous Locations: I.T.E. Listed for Class I,

Division 2 for Groups A, B, C, and D; Class II, Division 2 for Groups F and G; Class III; Temp Code T4A (File No� E334953) per ANSI/ISA 12�12�01-2013

Warranty Statement

UM19.5A User Manual, 99159, March 2017 31

Warranty Statement

Who is Covered?

This warranty covers the purchaser of this product only and is not transferable without our written consent�

What Does This Warranty Cover and What is the Period of Coverage?

We warrant this product to be free from defects in material and workmanship, subject to the conditions

set forth below� The warranty on all industrial display and keyboard products, KVM2 extender series, and

ENCL-TC/ENCL-PC enclosure series remains in force for a three year period beginning on the date we

invoice you� If Hope Industrial Systems repairs or replaces a product under warranty, its warranty term is not extended�

What Will We Do to Correct Problems and How Do You Get Service?

We will repair or replace (at our sole option) any part of the unit which proves to be defective� Replacement

parts may be new or refurbished and will meet the same specications of the original parts or unit. For orders sold through our U.S. operations, at our expense we will return the product to any location within the U.S.A. via the shipping method of our choice. Shipping fees for products returned to customers outside the U.S.A. are the responsibility of the customer. For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label sent via email. In order to receive warranty service you must get prior approval from Hope Industrial Systems. To request warranty service you can telephone us at +1 678 762 9790 or +44 (0) 20 7193 2618 in the United Kingdom or send an email to support@HopeIndustrial.com. If we determine that warranty service is needed we will give you a Return

Material Authorization (RMA) number� This RMA number must be conspicuously marked on the outside of

the shipping box. Hope Industrial Systems will not accept shipments not accompanied by the RMA number. Except where otherwise noted, you must ship or deliver the product to Hope Industrial Systems Freight

prepaid�

What Does This Warranty Not Cover?

This warranty does not cover equipment which has been damaged due to misuse, abuse, or accident such as: operating the equipment outside of published specications; exposure to chemicals or gases not covered by specied NEMA standards; displaying xed images for long periods of time resulting in afterimage

effects; improper or unauthorized repair by anyone other than Hope Industrial Systems or a service

agency authorized by Hope Industrial Systems to perform such repairs; re, ood, “acts of God”, or other contingencies beyond the control of Hope Industrial Systems.

Hope Industrial Systems’ responsibility for malfunctions and defects in hardware is limited to repair and

replacement as set forth in this warranty statement� Hope Industrial Systems shall not be liable for direct,

indirect, incidental, consequential, or other types of damages resulting from the use of any Hope Industrial

Systems product other than the liability stated above� These warranties are in lieu of all other warranties

express or implied, including, but not limited to, the implied warranties of merchantability or tness for

a particular purpose� Some states do not allow the exclusion of implied warranties or the limitation or

exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not

apply to you� You are cautioned that the performance of this product can be affected by many factors, such

as system conguration, software, application, and operator control of the system. It is your responsibility to

determine suitability of this product for your purpose and application�

Hope Industrial Systems, Inc.

US / Internaonal

1325 Northmeadow Parkway

Suite 100

Roswell, GA 30076

United States

Toll Free: (877) 762-9790

Internaonal: +1 (678) 762-9790

Fax: +1 (678) 762-9789

Sales and Customer Service: sales@HopeIndustrial.com

Support and Returns: support@HopeIndustrial.com

Accounng Department: accounng@HopeIndustrial.com

www.HopeIndustrial.com

UK

Harling Road

Sneerton

Norwich

NR16 2JU

United Kingdom

Phone: +44 (0) 20 7193 2618

Fax: +44 (0) 20 7117 1194

Sales and Customer Service: sales@HopeIndustrial.co.uk

Support and Returns: support@HopeIndustrial.co.uk

Accounng Department: accounng@HopeIndustrial.co.uk

www.HopeIndustrial.co.uk

HIS HIS-UM19.5-A, HIS-UM22-B User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual