HIS HIS-RL15-***H, HIS-RL17-***H, HIS-UM17-***H, HIS-ML20-***C, HIS-ML17-***H User Manual

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15" RACK MOUNT INDUSTRIAL MONITOR
USER MANUAL
Model No. HIS-RL15- _ _ _ H
REVISION H
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2 RL15H User Manual, 99144, March 2017
Table of Contents
FCC Notice �����������������������������������������������������������������������������������������������������������������������������3 Hazardous Locations �������������������������������������������������������������������������������������������������������������� 4 Waste Electrical and Electronic Equipment Directive (WEEE) �����������������������������������������������4
Front View ������������������������������������������������������������������������������������������������������������������������������� 5 Bottom View ���������������������������������������������������������������������������������������������������������������������������� 5 Rear View �������������������������������������������������������������������������������������������������������������������������������6 Side View �������������������������������������������������������������������������������������������������������������������������������� 6
Step 1: Prepare for Installation ���������������������������������������������������������������������������������������������� 7 Step 2: Bench-test Conguration ������������������������������������������������������������������������������������������� 8
Install Cable Connections ������������������������������������������������������������������������������������������������������������������ 8 Install Touch Screen Driver ���������������������������������������������������������������������������������������������������������������� 9
Step 3: Install into Rack ������������������������������������������������������������������������������������������������������� 12
Video Settings ���������������������������������������������������������������������������������������������������������������� 13
Setting the Timing Mode ������������������������������������������������������������������������������������������������������� 13 Control Panel Buttons ����������������������������������������������������������������������������������������������������������� 14
On-Screen Display (OSD) Menus ����������������������������������������������������������������������������������������� 16
Picture Menu ������������������������������������������������������������������������������������������������������������������������������������ 16 VGA Settings Menu �������������������������������������������������������������������������������������������������������������������������� 19 Setup Menu �������������������������������������������������������������������������������������������������������������������������������������� 20
Cleaning Instructions ���������������������������������������������������������������������������������������������������� 23
Glass, Acrylic, and Touch Screen Window Models ��������������������������������������������������������������� 23 No Protective Window (LCD Surface) Models ���������������������������������������������������������������������� 23
Troubleshooting ������������������������������������������������������������������������������������������������������������24
Video Troubleshooting ���������������������������������������������������������������������������������������������������������� 24 Touch Screen Troubleshooting ��������������������������������������������������������������������������������������������� 26
Specications ����������������������������������������������������������������������������������������������������������������27
Display ���������������������������������������������������������������������������������������������������������������������������������� 27 Electrical �������������������������������������������������������������������������������������������������������������������������������27 Environmental ����������������������������������������������������������������������������������������������������������������������� 27 Video ������������������������������������������������������������������������������������������������������������������������������������� 28 Physical ��������������������������������������������������������������������������������������������������������������������������������28 Rack Compatibility ���������������������������������������������������������������������������������������������������������������� 29 Functional �����������������������������������������������������������������������������������������������������������������������������29 Compliances and Certications �������������������������������������������������������������������������������������������� 29
Warranty Statement �������������������������������������������������������������������������������������������������������30
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Safety and Regulatory Information
RL15H User Manual, 99144, March 2017 3
To prevent re or shock hazard, do not expose the unit to rain or moisture.
Dangerously high voltages are present inside the unit� Do not disassemble the unit�
Refer servicing to qualied personnel only.
This equipment is not intended for use in critical applications where its failure to operate would create immediate life threatening circumstances� Applications
including, but not limited to, nuclear reactor control, aerospace navigation systems
and life support systems are not appropriate for this product�
To be covered by UL 60950 3rd Edition, the socket-outlet shall be installed near the equipment and shall be easily accessible�
DC Supplied Units only: The HISRL15 subject unit is to be powered by a Listed Power Supply suitable for the application with outputs at SELV/LPS or Class 2 levels
rated 9.6-36.6VDC, 2.5 A max. The equipment is not intended to connect directly to a
DC Mains source�
Safety and Regulatory Information
WARNING!
!
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications� Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. Any changes or modications not expressly approved by the grantee of this device could void the user’s authority to operate
the device�
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Safety and Regulatory Information
4 RL15H User Manual, 99144, March 2017
Waste Electrical and Electronic Equipment Directive (WEEE)
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE)�
The mark indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to local law. Users
should contact their supplier and check the terms and conditions of the purchase contract� When purchased directly from Hope Industrial Systems, you may contact technical support
for disposal arrangements.
Hazardous Locations
The following applies only to monitors rated for hazardous locations (model numbers HIS-RL15-
_ _
HH and HIS-RL15-
_ _
UH):
This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D; Class II, Division 2, Groups F, G; Class III; or non-hazardous locations only�
Device is open-type and is to be installed in an enclosure suitable for the environment that is only accessible with the use of a tool�
WARNING – EXPLOSION HAZARD – Do not disconnect equipment unless power has been removed or the area is known to be non-hazardous�
WARNING – EXPLOSION HAZARD – Substitution of any components may impair suitability for Class I, Division 2 Locations�
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Mechanical Drawings
RL15H User Manual, 99144, March 2017 5
Mechanical Drawings
Front View
Bottom View
265.4 mm (10.45")
482.6 mm (19.00")
458.8 mm (18.06")
6.4 mm (0.25")
37.5 mm (1.48")
307.6 mm (12.11")
231.6 mm (9.12")
228.0 mm (8.98")
377.8 mm (14.87")
3.2 mm
(0.125")
54.2 mm (2.14")
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Mechanical Drawings
6 RL15H User Manual, 99144, March 2017
Rear View
Side View
377.8 mm (14.87")
265.4 mm (10.45")
54.2 mm (2.14")
265.4 mm (10.45")
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Installation Instructions
RL15H User Manual, 99144, March 2017 7
Installation Instructions
Step 1: Prepare for Installation
IMPORTANT!
Perform the following steps BEFORE installation of the monitor into the rack.
1� Ensure that sufcient power is available.
2� Ensure that sufcient space is available to allow for proper air ow into and out of the
unit�
3� Ensure that the air temperature around the unit (top and bottom) will not exceed the
rated specications of the unit.
f The maximum rated temperature for the HIS-RL15 is 60°C (140°F).
f Remember that heat rises – the temperature at the top of the
cabinet will be much hotter than at the bottom if air inside the
enclosure is not actively circulating. Even in a sealed enclosure,
use of a circulation fan can greatly reduce temperature�
f Also, remember that even though this product is designed to
operate at 60°C, the life span of any electronic device is shortened when it is consistently operated at high temperatures. Therefore, it is wise to take steps to keep the temperature of the ambient air
around the unit as low as possible�
4� Ensure that the ambient humidity of the air around the unit does not exceed the
specications of the unit.
f T h e m a x i m u m r a t e d h u m i d i t y f o r t h e H I S - R L 1 5 i s 9 0 %
non-condensing.
!
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Installation Instructions
8 RL15H User Manual, 99144, March 2017
Step 2: Bench-test Conguration
Make sure everything works before installing into the production environment.
TIP!
If using a KVM extender, please refer to the installation instructions included with the KVM extender module. It is particularly important to bench-test the full conguration prior to nal installation. This will help to identify and troubleshoot any system issues while conguration changes may still be easily made.
Install Cable Connections
All monitors are shipped with a standard VGA video cable� AC-powered displays are also
shipped with a power/mains cable. If you ordered a touch screen monitor, a USB cable is
supplied for the touch screen interface� To use the touch screen Serial (RS-232) interface, a serial cable may be ordered separately�
The cable ports are located on the rear of the monitor. Refer to the following diagram and
instructions to connect power, video, and touch screen (if applicable) to your monitor�
DVI AND VGA VIDEO
USB
(for Touch Screen option)
SERIAL
(RS-232)
POWER INPUT
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Installation Instructions
RL15H User Manual, 99144, March 2017 9
Video Connection
The HIS-RL15 supports digital video through its DVI port, and analog video through its VGA port.
After selecting the appropriate interface, connect one end of your video cable to the input port on
the rear of the monitor and the other end to the appropriate port on your host computer or other video source�
TIP!
If the video source has an HDMI or DisplayPort connection, this can be converted
for use with the DVI video port using a simple adapter�
If the video source has a 5 wire analog RGB video output, this can be converted for
use with the VGA video port using a simple adapter�
Certied adapters are available from Hope Industrial Systems. Contact our sales
team for more information�
Power Connection
The HIS-RL15 is available with either AC or DC power input�
AC power input models are powered by 100 to 240 VAC, 0�5/0�25 A, 60/50 Hz� Connect the AC power cable to the power input port on the rear of the monitor� Connect the other end into a nearby outlet�
DC power input models are powered by 9�6 to 36�6 VDC, 2�5 to 0�65 A, Class 2 or SELV/LPS�
Install Touch Screen Driver
Applies to touch screen monitors only� Instructions below apply to Windows systems� Both Serial
and USB ports are present on all touch screen monitors, but only one should be used to connect
the touch screen interface to the monitor�
All touch screen monitors are shipped with a CD-ROM that contains documentation and drivers for all major operating systems. To be sure that you have the most current information, please check the following Internet address:
http://www�HopeIndustrial�com/Touchscreen_Drivers�htm
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Installation Instructions
10 RL15H User Manual, 99144, March 2017
IMPORTANT!
If you will be using a USB connection, install the touch screen driver rst, and then connect the USB cable. If you will be using a Serial connection, connect the Serial
cable rst, and then install the touch screen driver�
USB Connection
1� Select the appropriate driver for your operating system.
a� If downloading from the web address listed above, select the appropriate
driver for your operating system.
b� If using the included CD, insert it into the host computer's CD-ROM drive.
If the CD does not automatically run, browse the contents of the CD and open the READ�ME�FIRST�htm le in a web browser. Select the appropriate driver�
2� Click to "Run" the software when prompted� Follow on-screen instructions to
download and execute the touch screen driver installation�
3� A cable retention bracket comes installed on the USB port on the rear of the monitor
and will help to secure the cable and ensure adequate strain relief. Without removing the bracket, route one end of the USB cable through the retention bracket and connect it to the USB input port on the monitor. Connect the other end to the USB
port on the host computer�
Serial (RS-232) Connection
1� Connect one end of the Serial cable to the Serial input port on the rear of the monitor�
Connect the other end to the Serial port on the host computer. Tighten the captive
screws on the cable connectors to ensure adequate strain relief�
2� Select the appropriate driver for your operating system.
a� If downloading from the web address listed above, select the appropriate
driver for your operating system.
b� If using the included CD, insert it into the host computer's CD-ROM drive.
If the CD does not automatically run, browse the contents of the CD and open the READ�ME�FIRST�htm le in a web browser. Select the appropriate driver�
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Installation Instructions
RL15H User Manual, 99144, March 2017 11
3� Click to "Run" the software when prompted� Follow on-screen instructions to
download and execute the touch screen driver installation�
Calibrate the Touch Screen
Once the driver has nished installing, you are ready to calibrate the touch screen. Open the touch screen's Control Panel by clicking on the "Elo Touchscreen" icon, located in the host computer's Control Panel. Under the "General" tab, click the "Align" button to start the calibration routine.
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Installation Instructions
12 RL15H User Manual, 99144, March 2017
Step 3: Install into Rack
Once you have completed the full bench-test conguration and conrmed that all components are working properly, you are ready to install the monitor into the rack.
Hope Industrial Systems' Rack Mount monitors conform to the Electronic Industries Association standard EIA-310-D. Our monitors will t in type A, B, and C racks with a width of 482.6 mm (19")
(preferred EIA rack width)�
WARNING!
Hope Industrial Systems will not assume liability for damage to internal electronics due to improper installation� Contact Hope Industrial Systems if you need additional assistance�
!
The HIS-RL15 has a panel height of 6U (shown below).
265.4 mm (10.45")
228.0 mm (8.98")
37.5 mm (1.48")
0"
6U
(10.45")
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Video Settings
RL15H User Manual, 99144, March 2017 13
Video Settings
Setting the Timing Mode
Setting the timing mode of your computer graphics adapter (or other video source) is important for maximizing the quality of the screen image and for minimizing eye strain. The timing mode consists of the resolution (e.g. 1024 x 768) and refresh rate (or vertical frequency; e.g. 60 Hz). After setting the timing mode, use the On-Screen Display (OSD) controls to adjust the screen image.
TIP!
For the best picture quality, set your computer graphics adapter timing mode to:
VESA 1024 x 768 @ 60 Hz
Please refer to the computer graphics adapter manufacturer's manual for instructions on setting the resolution and timing mode. In Microsoft Windows, these settings may be found at the following location:
f 2000, XP: Control Panel > Display > Settings
f Vista: Control Panel > Personalization > Display Settings
f Windows 7, 8, 10: Control Panel > Appearance and Personalization >
Adjust Screen Resolution
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Video Settings
14 RL15H User Manual, 99144, March 2017
Control Panel Buttons
Use the control panel buttons located on the back of the monitor to display and adjust various settings on the On-Screen Display (OSD) menu.
1� To open the OSD menu, press the Menu button.
NOTE: All OSD menus and adjustments screens disappear automatically after
60 seconds. This is adjustable through the OSD Time out setting in the Setup
menu�
2� To navigate through the main OSD menu, press the minus [ – ] or plus [ + ] button.
3� To select a control to adjust, press the Select [ SEL ] button to navigate down through
the menu�
4� To adjust a selected control, press the minus [ – ] or plus [ + ] button, or press the plus
[ + ] button to open the submenu for a selected control.
5� To return to the main OSD menu, press the Menu button.
6� To exit the OSD menu, press the Menu button.
CONTROL PANEL
BUTTONS
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Video Settings
RL15H User Manual, 99144, March 2017 15
Button Control Functions
Menu Opens the OSD menu�
Exits the submenu�
Exits the OSD menu�
Select / Navigate Down
When the OSD menu IS NOT displayed:
Shortcut to Auto setup function�
When the OSD menu IS displayed:
Navigates down through the OSD menu.
Minus / Navigate Left
When the OSD menu IS NOT displayed:
Shortcut to Brightness adjustment.
When the OSD menu IS displayed:
Navigates left in the main OSD menu.
Decreases adjustments for the selected control�
Plus / Navigate Right
When the OSD menu IS NOT displayed:
Shortcut to select input source�
When the OSD menu IS displayed:
Navigates right in the main OSD menu.
Displays the submenu for the selected control�
Increases adjustments for the selected control�
Power Indicator Light
LED lit green – power is ON
LED not lit or lit red – power is OFF
LED lit orange – monitor is in Standby mode
LED ashing green – monitor is searching for display source
Power Turns the monitor on and off�
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Video Settings
16 RL15H User Manual, 99144, March 2017
On-Screen Display (OSD) Menus
To open the OSD menu, press the Menu button once.
Main Menu Description
Picture Includes the Contrast, Brightness, Sharpness, and Color
functions�
VGA Settings Includes the Timing, Auto setup, H total, V position, H position,
and Phase functions�
Setup Includes the Inputs, OSD, Info, Reset to factory defaults, Source
scan, and Advanced Setup functions�
Picture Menu
The Picture menu includes the Contrast, Brightness, Sharpness, and Color functions.
Picture Menu Description
Contrast Adjusts the difference between the image background (black
level) and the foreground (white level).
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Video Settings
RL15H User Manual, 99144, March 2017 17
Color Menu
The Color submenu in the Picture menu includes the Auto color, Theme mode, Gamma, Color
balance, and User color functions.
Color Menu Description
Auto color Auto color is an auto adjust routine to compensate, for example,
analog signal level drops on long VGA cables. It needs an input signal with a picture with black and full color content (white, red, blue, green). Please contact our support team for further
details�
NOTE: The Auto color function is only available when using the analog VGA connector.
Picture Menu Description
Brightness Adjusts the background black level of the screen image.
This feature may also be accessed by pressing the minus [ – ] button outside of the OSD menu.
Sharpness Adjusts the clarity of the screen to make the image sharper or
softer�
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Video Settings
18 RL15H User Manual, 99144, March 2017
Color Menu Description
Theme mode Allows the user to select from three image modes for different
usage, as well as the default "Off" setting:
Multimedia optimizes the screen for multimedia applications, such as video playback�
Desktop optimizes the screen for desktop applications�
Gaming optimizes the screen for gaming applications.
Gamma Adjusts the gamma value from 0 to 7. High gamma values
display whitish images and low gamma values display high contrast images.
Color balance Provides several color adjustment modes, including preset
color temperatures and a User color mode that allows individual adjustment of Red, Green, and Blue. The factory default setting
for this product is Normal�
User color allows individual adjustment of Red, Green, and Blue�
Warm adds red to the screen for warmer white and richer red�
Normal is the factory default setting.
Cold adds blue to the screen image for cooler white.
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Video Settings
RL15H User Manual, 99144, March 2017 19
VGA Settings Menu
The VGA Settings menu includes the Timing, Auto setup, H total, V position, H position, and
Phase functions�
VGA Settings Menu Description
Timing Displays the timing mode (video signal input) coming from the
graphics card in the computer.
Auto setup Automatically sizes, centers, and ne tunes the video signal
to eliminate waviness and distortion�
This feature may also be accessed by pressing the Select
[ SEL ] button outside of the OSD menu.
H total Allows the user to ne tune the horizontal timing by increasing
or decreasing the total horizontal pixels. H total affects how the image is stretched horizontally.
V position (Vertical Position)
Moves the screen image up and down.
H position (Horizontal
Position)
Moves the screen image left and right.
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Video Settings
20 RL15H User Manual, 99144, March 2017
Setup Menu Description
Inputs Allows the user to select between VGA and DVI input�
This feature may also be accessed by pressing the plus [ + ] button outside of the OSD menu�
Setup Menu
The Setup menu includes the Inputs, OSD, Info, Reset to factory defaults, Source scan, and Advanced Setup functions�
VGA Settings Menu Description
Phase Adjusts the focus of the screen image. Allows the user to
remove any horizontal noise and sharpen the image of
characters�
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Video Settings
RL15H User Manual, 99144, March 2017 21
Setup Menu Description
OSD The OSD submenu provides several adjustments for the OSD
menu settings.
Time out sets the length of time (in seconds) the OSD screen is displayed. For example, with a "60" setting, if a
control is not pushed within 60 seconds, the display screen disappears�
Transparency adjusts the level of transparency of the OSD
menu against the background.
Language allows the user to choose the language used in
the menus and control screens�
Rotation allows the user to rotate the OSD by 0°, 90°, 180°,
or 270°. A "Mirrored" setting is also available, which is a horizontal reection of the OSD.
OSD Position allows the user to move the OSD by its x Position or y Position�
Show Logo allows the user to disable the power-on splash screen�
Info Displays the monitor's Software, Software Revision, Timing
mode, and Mode ID.
Reset to factory defaults Returns adjustments made to the following functions back
to factory default settings: Contrast, Brightness, Sharpness, Theme mode, Gamma, Color balance, User color, H total, V
position, H position, Phase (at some resolutions only), Source scan�
Page 22
Video Settings
22 RL15H User Manual, 99144, March 2017
Setup Menu Description
Source scan Allows the user to turn source scan "On" or "Off�" When Source
scan is enabled and there is no active video signal present, the display will cycle through video connections until a video source
is detected�
Advanced Setup The Advanced Setup submenu contains two additional settings:
Smart ISP ashes the video board rmware. Do not
activate without assistance from Hope Industrial technical support�
CVT Mode set to "On" will force the display to only render
VESA CVT standard signals. When set to "Off" (the default setting) the display will use its entire internal lookup table when syncing to an incoming video signal. CVT Mode should only be set to "On" as a troubleshooting step if the display is having trouble syncing to an analog video signal.
Page 23
Cleaning Instructions
RL15H User Manual, 99144, March 2017 23
Cleaning Instructions
CAUTION!
DO NOT USE ABRASIVE MATERIALS, SUCH AS PAPER TOWELS OR DIRTY SHOP RAGS, ON THE DISPLAY AS IT WILL SCRATCH THE PROTECTIVE COATING. ALWAYS USE A SOFT CLOTH, PREFERABLY MADE OF COTTON.
!
IMPORTANT!
Always spray the cleaner on the cloth or towel rst and then clean the monitor
screen. Cleaner sprayed directly on the monitor could possibly leak inside a non­sealed unit and cause damage.
Glass, Acrylic, and Touch Screen Window Models
All displays with safety glass, acrylic, or resistive touch screen windows may be cleaned using any standard glass cleaner as long as there is no abrasive or oily content. Vinegar or ammonia
will not hurt the screen�
The anti-reective coatings on glass window-equipped displays are physically part of the surface of the glass and resist degradation to the Military Specications.
To minimize over-run of cleaning solution, spray the cloth rst and then clean the screen.
No Protective Window (LCD Surface) Models
Wipe the screen with a clean, soft, lint-free cloth� This will remove dust and other particles� If the
screen is still not clean, apply a small amount of non-ammonia, non-alcohol based glass cleaner
onto a clean, soft, lint-free cloth, then wipe the screen�
Page 24
Troubleshooting
24 RL15H User Manual, 99144, March 2017
Troubleshooting
Video Troubleshooting
IMPORTANT!
If using a KVM extender, rst try to resolve any problems using the solutions listed below. If the problem still exists, try bypassing the KVM extender. If this xes the problem and allows the monitor to work properly, then the KVM extender is the
source of the problem� Please refer to the troubleshooting section of the KVM
extender manual or contact Hope Industrial Systems for additional assistance.
Symptom Causes Solutions
No image on the screen and control's Power Indicator light is not lit
Power cable is not
plugged in.
Check power connections at the monitor and power source�
For DC models, check the connector polarity and ensure input
voltage is 9.6 to 36.6 VDC.
No image on the screen and control's Power Indicator light is lit solid red
Monitor is not powered on. Press the Power button on the monitor
for 1-2 seconds to turn the monitor on and make sure the Power Indicator
light is lit green.
No image on the screen and control's Power Indicator light
is blinking orange or blinking green
Video cable is not plugged
in correctly�
Check the video cable connection at
the monitor, PC, and/or KVM extender.
PC is in Power Saving
mode�
Power Saving mode can usually be exited by moving the mouse or pressing a key on the keyboard.
PC is not sending signal. Connect PC to another known working
monitor to check the PC source signal.
Analog signal is not a standard CVT signal (this does not apply to digital signals).
Disable the "CVT Mode" function in the
"Advanced Setup" menu located in the
OSD's "Setup" menu. This allows the monitor to use the controller board's internal mode table to display signal.
Page 25
Troubleshooting
RL15H User Manual, 99144, March 2017 25
Symptom Causes Solutions
"Scanning Ports / No
Signal" message box
and no image on the screen
Video cable is not plugged
in correctly�
Check the video cable connection at
the monitor, PC, and/or KVM extender.
PC is not powered on� Ensure PC is powered on�
PC is not sending signal. Connect PC to another known working
monitor to check the PC source signal.
"VGA / Out of Range" or "DVI / Out of Range" message
box and no image on
the screen
The source signal exceeds
the maximum resolution and/or refresh rate that the monitor can handle ( > 1024 x 768 resolution or > 75 Hz refresh rate)�
Adjust the computer settings to the monitor's native resolution:
1024 x 768 @ 60 Hz
Incorrectly displayed or partial image on the screen
Monitor has not been
adjusted correctly for the
source signal.
Activate "Auto setup" function in
the OSD's "VGA Settings" menu.
This function may also be activated
by pressing the Select [ SEL ]
button outside of the OSD menu�
Fine tune the picture by manually
adjusting the image using the settings in the OSD menu.
Analog signal is not a standard CVT signal (this does not apply to digital signals).
Disable the "CVT Mode" function in the
"Advanced Setup" menu located in the
OSD's "Setup" menu. This allows the monitor to use the controller board's internal mode table to display signal.
Wrong or abnormal colors (white is not white)
Monitor color settings are
incorrectly adjusted�
Reset monitor to the default settings by activating "Reset to factory defaults" function in the OSD's "Setup" menu.
Video cable is not securely connected�
If any colors (red, green, or blue) are missing, check the video cable to make
sure it is securely connected�
Video cable is bad� Ensure no loose or broken pins in the
cable connector� Shorts in cable could
also cause improper image to display.
Screen image is dim Brightness and/or contrast
settings are not set
properly�
Adjust the monitor's brightness and/ or contrast settings found in the OSD's
"Picture" menu�
Page 26
Troubleshooting
26 RL15H User Manual, 99144, March 2017
Touch Screen Troubleshooting
Applies to touch screen monitors only� To be sure that you have the most current driver, please
check the following Internet address:
http://www�HopeIndustrial�com/Touchscreen_Drivers�htm
Symptom Causes Solutions
No response when touching the touch screen
Touch screen driver has not been installed�
Download and install the latest driver from the Hope Industrial website�
Touch screen cable is not
plugged in correctly.
Make sure either the USB or Serial
cable is securely connected to the monitor and PC� Do not connect both�
If using a USB connection, does the USB cable length
exceed 5 meters?
USB cables have a 5 meter limitation
and could cause no touch response if this is exceeded�
If using a Serial
connection, is the Serial
cable plugged into the correct COM port?
Ensure that the Serial cable is
connected to the COM port being used prior to installing the touch screen
driver�
The cursor moves but does not follow
my nger when
touching the touch screen
Touch screen driver has not been installed�
Download and install the latest driver from the Hope Industrial website�
Touch screen has not been calibrated�
Activate the calibration utility� In
Windows systems, these settings may be found at the following location:
Control Panel > Elo Touchscreen > "General" Tab
Press the Align button.
Touch all targets as the appear to calibrate the touch screen�
Press the Green Check button
when veried.
Page 27
Specications
RL15H User Manual, 99144, March 2017 27
Specications
Display
Type Thin-lm transistor (TFT) Active Matrix Liquid Crystal
Size 15" diagonal
Image Size (W x H) 304 mm x 228 mm (12�0" x 9�0")
Native Resolution XGA (1024 x 768, 4:3 aspect ratio)
Minimum Resolution VGA (640 x 400)
Pixel Pitch 0�297 mm x 0�297 mm
Number of Colors 16�7 million
Brightness (white) 400 nits (cd/m2)
Viewing Angle (Hori/Vert) 170° / 170°
Contrast Ratio (typical) 1500:1
Backlight (typical) LED; 60,000 hour brightness half-life
Electrical
Monitor Input AC power models – 100 to 240 VAC, 0�5/0�25 A, 60/50 Hz
DC power models – 9�6 to 36�6 VDC, 2�5 to 0�65 A, Class 2 or SELV/LPS
Power Consumption ~ 16�8 W
Power Consumption (Standby mode)
< 4 W
Environmental
Operating Temperature 0° to 60°C (32° to 140°F)
Storage Temperature -20° to 80°C (-4° to 176°F)
Humidity 20% to 90% non-condensing
Operating Shock 15 g, 6 msec, half-sine
Operating Vibration (sine) 1.0g, swept sine 9 – 500 Hz
Transport Vibration (random)
0.1g2 / Hz, 10 – 200 Hz
0.03g2 / Hz, 200 – 2000 Hz
Altitude Operating: up to 10,000 feet
Non-operating: up to 40,000 feet
Page 28
Specications
28 RL15H User Manual, 99144, March 2017
Video
Input Connectors HD-15, DVI-D
Compatible inputs using optional adapter (contact Hope Industrial Systems for details):
HDMI (via HDMI to DVI adapter)
DisplayPort (via DisplayPort to DVI adapter)
BNC (via HD-15 to 5-wire BNC adapter)
Input Signal Formats RGB Analog video, 0.7 Vp-p, 75 Ohms
Compatible sync modes: Separate H/V sync
DVI
NOTE: NTSC/PAL composite input available (call for details)
Horizontal Scan 31 – 73 kHz
Vertical Scan 50 – 76 Hz
Supported Video Standards
1024 x 768 @ 50, 60, 70, 72, 75 Hz
848 x 480 @ 60 Hz
800 x 600 @ 56, 60, 72, 75 Hz
800 x 480 @ 60 Hz
720 x 480 @ 60 Hz
720 x 400 @ 70 Hz
640 x 480 @ 60, 67, 72, 75 Hz
640 x 400 @ 70 Hz
Response Rate (typical) 35 ms
Physical
Enclosure Type Rack mount
Panel Rating Built to IP20 standards; NEMA/UL Type 1
Bezel Finish Black Powder-Coated Carbon Steel, matte nish
Depth Behind Bezel 51�2 mm (2�02")
Front Bezel Outside Dimensions (W x H x D)
482�6 mm x 265�4 mm x 3�2 mm (19�0" x 10�45" x 0�125")
Net Weight 4.99 kg (11 lbs.)
Shipping Weight 6.8 kg (15 lbs.)
Page 29
Specications
RL15H User Manual, 99144, March 2017 29
Rack Compatibility
EIA Standard EIA-310-D
EIA Type Rack A, B, and C
Rack Width 482�6 mm (19�0") (preferred EIA width)
Mounting 4 Slots, 6�4 mm (0�25") wide
Panel Height 6U, 265.4 mm (10.45")
Functional
Control Panel Buttons Menu, SEL (Navigate Down / Auto setup), – (Minus / Navigate
Left / Brightness Adjustment), + (Plus / Navigate Right), Power
On-Screen Display (OSD)
Menus
Contrast, Brightness, Sharpness, Color, Timing, Auto setup, H
total, V position, H position, Phase, Inputs, OSD, Info, Reset to factory defaults, Source scan, Advanced Setup
Touch Screen Option 5-wire resistive system; emulates a mouse; Serial (RS-232) and
USB interface to host computer
Compliances and Certications
Electrical UL 60950 3rd Edition / cUL Recognized Component (File No.
E212889)
UL 508A Listed (File No. E318630)
FCC Class A
CAN ICES-3A/NMB-3A
CE
Environmental IEC 60721-3 (Reliability)
WEEE (Registration No. WEE/DJ1859ZX for UK only)
Enclosure UL 50E (File No. E318630)
Hazardous Location For monitors with model numbers HIS-RL15-
_ _
HH and
HIS-RL15-
_ _
UH only:
UL Rated for Hazardous Locations: Industrial Control Equipment
for Hazardous Location: Listed for Class I, Division 2 for Groups A, B, C, and D; Class II, Division 2 for Groups F and G; Class III; Temp Code T4A (File No� E328481) per ANSI/ISA 12�12�01-2013
Page 30
Warranty Statement
30 RL15H User Manual, 99144, March 2017
Warranty Statement
Who is Covered?
This warranty covers the purchaser of this product only and is not transferable without our written consent�
What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the conditions
set forth below. The warranty on all industrial display and keyboard products, KVM2 extender series, and ENCL-TC/ENCL-PC enclosure series remains in force for a three year period beginning on the date we
invoice you� If Hope Industrial Systems repairs or replaces a product under warranty, its warranty term is not extended�
What Will We Do to Correct Problems and How Do You Get Service?
We will repair or replace (at our sole option) any part of the unit which proves to be defective� Replacement
parts may be new or refurbished and will meet the same specications of the original parts or unit. For orders sold through our U.S. operations, at our expense we will return the product to any location within the U.S.A. via the shipping method of our choice. Shipping fees for products returned to customers outside the U.S.A. are the responsibility of the customer. For products originally sold through Hope Industrial U.K., return shipping to and from Hope Industrial repair facilities and any EU member country (except Croatia, Cyprus, and Malta) will be provided using a pre-paid UPS shipping label sent via email. In order to receive warranty service you must get prior approval from Hope Industrial Systems. To request warranty service you can telephone us at +1 678 762 9790 or +44 (0) 20 7193 2618 in the United Kingdom or send an email to support@HopeIndustrial.com. If we determine that warranty service is needed we will give you a Return Material Authorization (RMA) number. This RMA number must be conspicuously marked on the outside of the shipping box. Hope Industrial Systems will not accept shipments not accompanied by the RMA number. Except where otherwise noted, you must ship or deliver the product to Hope Industrial Systems Freight
prepaid�
What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse, or accident such as: operating the equipment outside of published specications; exposure to chemicals or gases not covered by specied NEMA standards; displaying xed images for long periods of time resulting in afterimage
effects; improper or unauthorized repair by anyone other than Hope Industrial Systems or a service
agency authorized by Hope Industrial Systems to perform such repairs; re, ood, “acts of God”, or other contingencies beyond the control of Hope Industrial Systems.
Hope Industrial Systems’ responsibility for malfunctions and defects in hardware is limited to repair and
replacement as set forth in this warranty statement� Hope Industrial Systems shall not be liable for direct,
indirect, incidental, consequential, or other types of damages resulting from the use of any Hope Industrial
Systems product other than the liability stated above� These warranties are in lieu of all other warranties
express or implied, including, but not limited to, the implied warranties of merchantability or tness for
a particular purpose� Some states do not allow the exclusion of implied warranties or the limitation or
exclusion of liability for incidental or consequential damages so the above exclusions or limitations may not
apply to you� You are cautioned that the performance of this product can be affected by many factors, such
as system conguration, software, application, and operator control of the system. It is your responsibility to
determine suitability of this product for your purpose and application�
Page 31
RL15H User Manual, 99144, March 2017 31
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Page 32
32 RL15H User Manual, 99144, March 2017 © 2017 Hope Industrial Systems, Inc.
Hope Industrial Systems, Inc.
US / Internaonal
1325 Northmeadow Parkway
Suite 100
Roswell, GA 30076
United States
Toll Free: (877) 762-9790
Internaonal: +1 (678) 762-9790
Fax: +1 (678) 762-9789
Sales and Customer Service: sales@HopeIndustrial.com
Support and Returns: support@HopeIndustrial.com
Accounng Department: accounng@HopeIndustrial.com
www.HopeIndustrial.com
United Kingdom
Harling Road
Sneerton
Norwich
NR16 2JU
United Kingdom
Phone: +44 (0) 20 7193 2618
Fax: +44 (0) 20 7117 1194
Sales and Customer Service: sales@HopeIndustrial.co.uk
Support and Returns: support@HopeIndustrial.co.uk
Accounng Department: accounng@HopeIndustrial.co.uk
www.HopeIndustrial.co.uk
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