Operation Guide
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不要の場合はとる。
3910-20, 3911-20, 3912-20
COMMUNICATION BASE
形名を入力。 複数の場合は「/」で区切る。
COMMUNICATION UTILITY
品名を入力。
Contents
Software Installation 3
Measurement Preparations 4
Setting Measurement Conditions 5
To set 3631-20 to 3635-2X, 3641 settings 6
To set 3636-20 settings 7
To set 3637-20 settings
To set 3638-20 settings 9
To set 3639-20 settings
To set 3640-20 settings 11
To set 3645-20 settings 12
Loading Measurement Data 13
Saving Measurement Data 14
Graph Operation 15
10
8
List of Functions 22
Troubleshooting 23
Installation-Related Problems 23
Communication-Related Problems 25
_____________________________________________________________________
1
This operation guide is to introduce the user to main operations
of 3910-20, 3911-20, 3912-20 COMMUNICATION BASE
application software COMMUNICATION UTILITY.
For details, refer to 3910-20, 3911-20, 3912-20 instruction
manual and HELP in application software.
Hereinafter, when the term "COMMUNICATION BASE" is
used, the description is commonly applicable to the 3910-20,
3911-20, and 3912-20.
This operation guide is divided into six sections.
Software installation
・
Setting measurement conditions
・
Loading measurement data
・
Saving measurement data
・
Graph operation
・
List of functions
・
NOTE
The latest version of COMMUNICATION UTILITY is now
available at our web site for downloading. Visit our site at:
http://www.hioki.co.jp/
Notation
Unless otherwise specified, "Windows" represents Windows 98, Me,
2000, XP, or Vista.
Dialog box represents a Windows dialog box.
Menus, commands, dialogs, buttons in a dialog, and other names on
the screen and the keys are indicated in brackets.
Mouse Operation
Click : Press and quickly release the left button of the mouse.
Right-click : Press and quickly release the right button of the mouse.
Double click : Quickly click the left button of the mouse twice.
Drag : While holding down the left button of the mouse, move
the mouse and then release the left button to deposit
the chosen item in the desired position.
Activate : Click on a window on the screen to activate that
window.
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2
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Operating environment
Computer with Pentium 90 MHz CPU or higher
Microsoft Windows98/Me/2000/XP/Vista (32 bit version)
At least 32 MB of main memory
A display with 800 X 600 dot resolution
At least 256 colors
At least 4 MB of empty space on the hard disk
USB1.1 or higher is necessary, COM port
Recommended environment
Computer with Pentium 200 MHz CPU or higher
Microsoft Windows2000/XP/Vista (32 bit version)
At least 32 MB of main memory
A display with 800 X 600 dot resolution
At least 65536 colors
At least 4 MB of empty space on the hard disk
USB1.1 or higher is necessary, COM port
NOTE
A USB is not necessary when the PC is used in conjunction
with the 3910-20 or 3911-20.
A COM port is not necessary when the PC is used in
conjunction with the 3912-20.
Registered trademarks
Windows, Visual Basic and Word are registered trademarks of
Microsoft Corporation.
Pentium is registered trademark of Intel Corporation.
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_____________________________________________________________________
3
Software Installation
Packaged application software must be installed in personal
computer to use COMMUNICATION BASE and logger series.
How to install
(1) Before installing, close all running applications on your
personal computer.
(2) Execute "X: \ ENGLISH\SETUP.EXE" from attached CD-R
to COMMUNICATION BASE to install. After executing
SETUP.EXE, follow instructions on the screen to complete
installation.
(X: is CD-ROM drive)
(3) After installation, go to [
start [
COMMUNICATION UTILITY].
How to uninstall
Go to [
paneltodelete[
Add and delete application software
COMMUNICATION UTILITY
When upgrading version, delete older application software
before installation.
Start
] from the Windows menu to
] from control
].
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Software Installation
4
_____________________________________________________________________
Measurement Preparations
Before using the COMMUNICATION BASE, select its
connection port. To select a connection port, first move the
mouse pointer to [
[
Select Communication Port
USB and COM1 through COM6 will be displayed in the
submenu. Click on the appropriate port for your
COMMUNICATION BASE. When the 3910-20 or 3911-20 is
used, select the port number to which the 3910-20 or 3911-20
is connected from among COM1 through COM6. When the
3912-20 is used, select USB.
Communications] in the toolbar, and then to
].
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Measurement Preparations
_____________________________________________________________________
5
Setting Measurement Conditions
How to set measurement conditions with COMMUNICATION
UTILITY.
Go to Windows [
UTILITY
Select [
].
Communications
the menu bar.
After measurement conditions are set, select [
measurement conditions.
Start
] menu and start up [
Set Measurement Conditions
]-[
COMMUNICATION
]on
Send
] to send
NOTE
"Settings for COMMUNICATION BASE" allow common settings
such as current time, interval, recording method and start
control in all series.
Connect COMMUNICATION BASE and logger to set settings.
"Settings for each series" are available only when personal
computer, COMMUNICATION BASE and logger are connected.
Do not disconnect the USB cable during communication with
the COMMUNICATION BASE.
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Setting Measurement Conditions
6
_____________________________________________________________________
To set 3631-20 to 3635-2X, 3641 settings
Settings for 3631-20 to 3635-2X, 3641 are available only when
personal computer, COMMUNICATION BASE and logger are
connected.
Send is disabled when logger is recording, waiting for recording
or at sleep.
NOTE
Settings for 3631-20 to 3635-2X and 3641 allow comment
setting in addition to common settings such as current time,
interval, recording method and start control.
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Setting Measurement Conditions
_____________________________________________________________________
To set 3636-20 settings
Settings for 3636-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
7
NOTE
Settings for 3636-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for recording mode,
measurement channel, range and alarm are available.
Once alarm's upper and lower limit values are set, alarm signal
is output when the value exceeds either upper or lower limit.
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Setting Measurement Conditions
8
_____________________________________________________________________
To set 3637-20 settings
Settings for 3637-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
NOTE
Settings for 3637-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for recording mode are
available.
______________________________________________________________
Setting Measurement Conditions
_____________________________________________________________________
To set 3638-20 settings
Settings for 3638-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
9
NOTE
Settings for 3638-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for recording mode,
measurement interval, measurement channel, range and alarm
are available.
Only channel 1 can be selected if the measurement interval is
set to 0.2 s.
Once alarm's upper and lower limit values are set, alarm signal
is output when the value exceeds either upper or lower limit.
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Setting Measurement Conditions
10
_____________________________________________________________________
To set 3639-20 settings
Settings for 3639-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
NOTE
Settings for 3639-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for filter and alarm are
available.
______________________________________________________________
Setting Measurement Conditions
_____________________________________________________________________
To set 3640-20 settings
Settings for 3640-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
11
NOTE
Settings for 3640-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for range are available.
______________________________________________________________
Setting Measurement Conditions
12
_____________________________________________________________________
To set 3645-20 settings
Settings for 3645-20 are available only when personal computer,
COMMUNICATION BASE and logger are connected. Send is
disabled when logger is recording, waiting for recording or at
sleep.
NOTE
Settings for 3645-20 allow comment setting in addition to
common settings such as current time, interval, recording
method and start control.
Also as unique settings, settings for the preheating time, range
are available.
Set the preheating time to be less than the recording interval. If it
is set greater than the recording interval, an error will occur when
Send
[
] is selected.
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Setting Measurement Conditions
_____________________________________________________________________
13
Loading Measurement Data
Go to [Communications] and select [Load Data from
COMMUNICATION BASE
selecting the destination for saving data, select [
Choose [
Load Data from Logger] when personal computer,
COMMUNICATION BASE and logger are connected. Loading
is disabled when logger is recording, waiting for recording or at
sleep.
After loading measurement data is complete, measurement data
is displayed.
When data is saved, go to [
the data file to be opened.
Load Data from Logger
]or[
File
]-[
Open
] to select and open
]. After
Start loading
].
NOTE
When error occurs in 3911-20, press SEND button or RECEIVE
button on 3911-20 to reset. To recover from an error, press one
of the buttons on the COMMUNICATION BASE.
Logger returns to normal status. Open interval setting display
again ("
______________________________________________________________
INTVL
" displayed) and restart communication.
Loading Measurement Data
14
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Saving Measurement Data
(1) Select [File]-[Save].
Save Selected Channels window appears.
(2) Select channels to be saved and saving file format.
Select [
destination for saving.
OK] to proceed with selecting file names and
Save
(3) Select [
NOTE
Data saved in text format(.csv) cannot be opened with
COMMUNICATION UTILITY.
______________________________________________________________
Saving Measurement Data
] to execute saving.
_____________________________________________________________________
15
Graph Operation
Scrolling measurement data
Click horizontal axis slider button or drag horizontal scroll bar
to move time axis.
Horizontal axis
slider button
Horizontal axis
scroll bar
Click vertical axis slider button or drag vertical axis scroll bar
to move vertical axis.
Vertical axis slider button
Vertical axis scroll bar
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Graph Operation
16
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Measuring with A/B cursors
Click cursor control button to move cursor A and cursor B
sideways.
Drag cursor A/B scroll bars to move cursors.
Cursor control button Cursor A/B scroll bars
Time at cursor A/B position
Displays time and date at
cursor A/B position
Cursor value
Displays data at cursor A
and cursor B position.
Select with a check to calculate
maximum, minimum, average
value between cursor A/B.
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Graph Operation
_____________________________________________________________________
Magnifying with mouse selection
Use mouse button left to drag and select the area to be
magnified with box cursor.
17
Click mouse button right to select [
Zoom Selected Area].
When graph is magnified and scale is modified, click Store
scale to store the scale. Up to five recent scales can be stored.
NOTE
Settings for graph magnification, display position and grid are
Graph
available by selecting [
______________________________________________________________
] on the menu bar.
Graph Operation
18
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Operating displayed data
Displays maximum, minimum, average value in all data etc.
Click CH button to set waveform display ON/OFF. Click
waveform display color box to change display color.
CH button Waveform color
Comment
Double click either value or unit cell to display average value of
selected CH data in center of graph.
Double click comment cell to change comment.
NOTE
Displays single graph with up to 16 channels of data recorded
regardless of recorder type, time and date of recording, interval or
unit.
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Graph Operation
_____________________________________________________________________
19
Graph type settings
The graph type (line graph, bar graph) can be set individually
for each channel.
To alter the settings, first select [
the menu bar. In the CH Settings window, select the [
Graph
] checkbox for the channel to be displayed as a bar
graph. Press the [
OK] button to complete the settings.
CH Settings]from[Graph]on
Bar
NOTE
In addition to settings for specific graph types, channel on/off,
comments, and data display color can be set from the CH
Settings window.
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Graph Operation
20
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Printing data/ Copying graph
Go to [
File
] and select [
Print Graph
]or[
Print Data
] to print
data.
Go to [
Edit] on the menu bar and select [Copy] to print graph.
Graph's display area is copied onto clipboard in BMP format.
Copied graph can be pasted to a document in other applications.
NOTE
The clipboard is part of computer memory that temporarily stores
copied data.
"Other applications" are applications that can load BMP data such
as Word, etc.
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Graph Operation
_____________________________________________________________________
Processing data
Loaded data can be processed for ordering, deleting and scaling
channels.
Scaling formula can be registered. Register frequently used
scaling formula.
21
NOTE
Scaling is a function to multiple loaded data by designated
coefficient or to set offset value.
For example, voltage value measurement data with PT ratio at
100 : 1 can be directly read by multiplying by 100.
Scaling enables units to be set and is useful when converting
voltage value into a specified unit.
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Graph Operation
22
_____________________________________________________________________
List of Functions
COMMUNICATION UTILITY functions
Displays single graph with up to 16 channels of data
recorded regardless of recorder type, time and date of
recording, interval or unit.
Displays recording data change
and cursor A and B.
Display
functions
Connection
functions
Editing
functions
Print
functions
File
functions
Graph display
Data information list
Data tables
Setting
measurement
conditions
Loading recording
data
Copying graph
Data processing
Capable to print to A3, A4 and B4 paper.
Prints graphs and enables list printing with list print
options of all data and data between cursor A/B.
Saves data, reads loaded data and generates text file
can be exported to spread sheet application software.
Line and bar graph displays can
be set individually for each
channel.
Displays channels, comments,
cursor A/B value, maximum
average, minimum average,
average value and unit.
Displays channels, comments,
serial numbers, data number,
measurement date, time,
recording data and unit.
Sets interval, recording method,
start control and comment entry.
Loads recording time and date,
recording data, interval, channel
name, comments and unit.
Copies graph display area into
clipboard.
Enables scaling, power
calculation, cost calculation for
power consumption, utilization
calculation, cumulative
calculation, ordering and deleting
channels.
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List of Functions
_____________________________________________________________________
23
Troubleshooting
Installation-Related Problems
Q. The device driver can't be installed because "Execution Error
6" occurs.
A. This problem with the Visual Basic setup program occurs if
the Region setting is not "Japanese." Change your PC's
Region setting to "Japanese" and reinstall. Set the region
using Region in the Control Panel (when using Windows
98).
Q. The device driver can't be installed because the following
messages appear:
Example 1) "MFC42.DLL file not installed. File Error."
Example 2) "Error occurred during copying of the
C:\\WINDOWS\SYSTEM\MFC42.DLL file"
Example 3) "The setup destination file is being used by other
applications. Exit the applications in use."
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Troubleshooting
24
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A. Since "COMMUNICATION UTILITY" was created using
Microsoft Visual Basic 5.0, the Windows "DLL files" must
be copied at the time of installation. This is due to the fact
that the "DLL files" that was attempted to be copied already
exists in your PC and is in use by other applications running
at the time of installation, or by Windows itself. Therefore,
the Visual Basic installation program displays error messages
to protect the operation of existing applications. Before
installing, exit all applications. In particular, note that some
anti-virus applications rigorously check for DLL files
copying. Note that when an error message appears even if
you exit all applications, a button such as the Ignore button
will be displayed to allow you to skip copying that file.
Select that button and continue with the installation. As
previously mentioned, even if these messages appear, the
DLL files required by applications already exists on your PC.
Skipping file copying will not cause problems, or adversely
affect previously installed applications.
Q. The message "Setup is trying to overwrite an existing file.
This may corrupt data for existing applications. Do you want
to stop?" is displayed.
A. This message appears if COMMUNICATION UTILITY is
already installed on your PC. For upgrades, uninstall the
existing COMMUNICATION UTILITY using Add/Remove
Applications in the Control Panel, then install the new
version.
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Troubleshooting
_____________________________________________________________________
25
Communication-Related Problems
Q. Communication is impossible because the following
messages appear.
Example 1) "Cannot open USB"
Example 2) "Cannot open COM port"
Example 3) "No response from the Communication Base"
A. Check whether the port to which the COMMUNICATION
BASE is connected matches the communication-port setting
(USB or COM1 through COM6) of the COMMUNICATION
UTILITY.
A. In the case of the 3912-20, check whether the USB device
driver has been properly installed. Refer to the 3912-20
Instruction Manual for the procedure for installing the device
driver.
A. Check the battery charge condition of the
COMMUNICATION BASE. The POWER LED starts
flashing when the battery is exhausted. Replace the battery,
as communication may become unstable under this condition.
(3910-20 and 3911-20 only)
A. Check whether the USB or RS-232C cable is fully inserted
into the PC's or COMMUNICATION BASE's connector.
A. The RS-232C cable is not connected to the PC's COM port.
(3910-20 and 3911-20 only)
Some RS-232C cables can be connected to PC's CRT output
connector or printer port, and are therefore prone to
erroneous connection. Make sure the connector to which the
cable is connected is marked
｜○｜○｜
the marking varies depending on the PC model. Refer to your
PC's Instruction Manual.
A. Check whether a cross cable is used for connection between
the 3910-20 (or 3911-20) and the PC. A "cross" or "reverse"
cable must be used for connection of the 3910-20 or 3911-
20. The "straight"-type cable that is employed for modem
connection cannot be used. (3910-20 and 3911-20 only)
. Keep in mind that
______________________________________________________________
Troubleshooting
26
_____________________________________________________________________
A. Check whether the COM port is being used by other
applications. Exit any application using the COM port, then
initiate communications (3910-20 and 3911-20 only).
A. Check whether the COM port is available. The COM port
may be unavailable in any of the following cases (3910-20
and 3911-20 only):
If the PC incorporates an infrared port (IrDA) or modem, the
・
COM port is often shared or used exclusively. In such cases,
the infrared port or modem takes precedence over the COM
port, making the COM port unavailable.
If the power-saving feature is active, the COM port may be
・
disabled.
If a DOS/V machine is used, the COM port may be disabled
・
in the BIOS settings. In such cases, follow the steps described
below to check the COM-port status.
*: The following steps are designed to disable the infrared port
in Windows 98. The steps vary slightly with different
versions of Windows.
1. Select [
Settings
Control Panel
]-[
] from the Start menu.
2. When the Control Panel window opens, double-click the
[
System
] icon.
3. When the System Properties window opens, select the
[
Device Manager] tab.
4. Double-click the [
expands the tree view, displaying the [
Port (COM1)
Port (COM/LPT)
] icon in tree view. This
Communications
] icon. If "!" or "?" is displayed over the icon,
that communications port is unavailable. Select that icon and
click on the [
______________________________________________________________
Troubleshooting
Properties
] button.
_____________________________________________________________________
27
5. A window with the name "Communications-Port (COM1)
Properties" opens, with a "Disable in this hardware profile"
check box displayed at the bottom of the window. Uncheck
this check box.
6. Double-click the [
Infrared
] icon in the Device Manager tree
view. This expands the tree view, displaying an icon with the
name "Infrared Communications Device" or "Laptop or
Desktop Built-In Infrared Port." Select that icon and click on
the [
Properties
] button.
7. A window with the name "Infrared-Communications-Device
Properties" opens, with a "Disable in this hardware profile"
check box displayed at the bottom of the window. Check this
check box. This setting procedure is also applicable when the
______________________________________________________________
Troubleshooting
28
_____________________________________________________________________
modem is disabled.
OK
8. Click [
displayed again, click [
]. When the System Properties window is
OK
] again. A message prompting
Windows to be restarted may then be displayed. Exit all
other applications, then restart.
9. If communication is still not possible after all these steps,
check the power-saving feature and BIOS settings. Refer to
your PC's Instruction Manual for the information on powersaving feature and BIOS settings.
Q. The message "Switch the logger display to the recording-
interval setting screen and place the logger on the
COMMUNICATION BASE" is displayed, disabling data
loading and measurement-condition setup.
A. Are the logger and the COMMUNICATION BASE properly
positioned? Communications may not be possible if there is a
gap between the logger and the COMMUNICATION BASE.
A. Check whether the recording-interval setting screen is
displayed on the logger. The logger enters sleep mode if no
key operations are performed for a certain period of time,
making communications impossible. Switch the logger
display to the recording-interval setting screen before placing
the logger on the COMMUNICATION BASE. The logger
will not enter sleep mode as long as the recording-interval
settingscreenisdisplayed.
A. When measurement conditions are set, the logger model must
be selected in the COMMUNICATION UTILITY. Check
whether the model selected matches the logger model on top
of the COMMUNICATION BASE.
______________________________________________________________
Troubleshooting
_____________________________________________________________________
29
Q. The 3912-20 communication window freezes, and the cursor
will not return to the screen (the hourglass remains displayed
on-screen). (See the figure below.). At this time, the "*" that
represents the progress of communication also remains
displayed.
A. This problem occurs because the PC's USB driver retains data
for an unspecified reason during USB communication.
Disconnect the USB cable from the 3912-20; an error
message appears. Then, reconnect the cable and resume
communication.
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Troubleshooting
30
_____________________________________________________________________
______________________________________________________________
Troubleshooting
HIOKI COMMUNICATION UTILITY
Operation Guide
Publication date: December 2007 Revised edition 5
Edited and published by
Technical Support Section
All inquiries to International Sales and Marketing Department
81 Koizumi, Ueda, Nagano, 386-1192, Japan
TEL: +81-268-28-0562 / FAX: +81-268-28-0568
E-mail: os-com@hioki.co.jp
URL http://www.hioki.com/
All reasonable care has been taken in the production of this manual,
but if you find any points which are unclear or in error, please
contact your supplier or the International Sales and Marketing
Department at HIOKI headquarters.
In the interests of product development, the contents of this manual
are subject to revision without prior notice.
The content of this manual is protected by copyright. No
reproduction, duplication or modification of the content is permitted
without the authorization of Hioki E.E. Corporation.
HIOKI E.E. CORPORATION
Printed in Japan 3911A983-05
HEAD OFFICE
81 Koizumi, Ueda, Nagano 386-1192, Japan
TEL +81-268-28-0562 / FAX +81-268-28-0568
E-mail: os-com@hioki.co.jp / URL http://www.hioki.com/
HIOKI USA CORPORATION
6 Corporate Drive, Cranbury, NJ 08512, USA
TEL +1-609-409-9109 / FAX +1-609-409-9108
3911A983-05 07-12H
Printed on recycled paper
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