iVMS-5200 Pro V 3.2.302
FAQ
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FAQ of Parking System Client Software
1. Q: The platform requires entrance/exit should be added in pair by default. However, the
number of entrance/exit in most projects may be not exactly equivalent.
A: The entrance/exit should be added in pair. The extra entrance or the exit can be spared
which doesn’t associate with capture unit, display screen or barrier. For example, a parking
lot has 2 entrances and 3 exits. Then the user can add 3 pairs of entrances/exits and choose
one entrance to be spared.
2. Q: How long does the parking overstaying alarm support?
A: The current version supports Max allowed staying hours is 24 hours.
3. Q: What if the connection breaks between PES and CMS?
A: When the connection between CMS and PES breaks, the data can be saved up to 7 days in
the database.
4. Q: CMS cannot be installed properly. Why is it?
A: Because CMS should be installed on 64-bit PC. If CMS is installed on 32-bit PC, the
installation would be failed.
5. Q: Does Web Manager and Web Client can skip to each other’s page without login?
A: In the last version, Users need to exit the admin when switches Web Manager to Web
Client. Web Manager of V3.2.302 integrates module Web Client in Video System so users
can login Web Client directly. Then users can click the homepage icon in upper-left corner
back to Web Manager.
6. Q: Why does “free spaces” in PSCS keep unchanged when a vehicle enters or exits the
parking lot?
A: Users can check the latest “free spaces” information in the parking system of Web
manager and upper-right corner in PSCS. Generally speaking, free spaces keep unchanged
due to the entry rule was configured into Manual and the user didn’t either click open in the
barrier control. When the entry rule was configured into Manual, users need to click the
barrier control in PSCS manually. When the entry rule was configured into Auto, free spaces
would have change automatically.
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7. Q: What do we need to pay attention when there is no trigger coil or smash-proof coil in the
spot?
A: Firstly, the trigger rule of capture unit should be configured into video triggering and the
identifiable area should be configured. Secondly, if there is no smash-proof coil in the spot,
the barrier couldn’t close automatically. When a vehicle passes the barrier, the user needs to
operate barrier control manually.
8. Q: Could PES be restarted if the connection between PES and CMS breaks?
A: No, PES couldn’t be restarted. Otherwise, PES would have registration failure.
9. Q: Is barrier control in PSCS still working when barrier is controlled by IPC and the entry
rule is configured into Auto of a parking lot?
A: Barrier Control in PSCS is working 24/7. There exits situation that needs manual
operation no matter which entry rule is.
10. Q: Is there necessary to install Control Client in entrance/exit of some parking lots?
A: Users can only check the status of devices, SMS and SS in Control Client, operate live
view of multiple windows and manage non-parking lot monitoring points. We advise users to
install Control Client with PSCS together.
11. Q: Tips for the storage of Platform.
A: The storage of passing vehicles starts as soon as the parking lot is edited and associated to
PES. After PES and SS are associated, the capturing pictures of passing vehicles would be
saved. But users need to allocate the percentage of picture storage and record schedule of
video storage.
12. Q: The Closing time of Parking after Closing Time Alarm is a timing point, but the
Forbidden Period Alarm is a time period. Why is that?
A: Parking after Closing time refers that platform will send alarm to users when the closing
time is up. Forbidden Period Alarm refers that platform will send alarm to users when
vehicles enters/exits the parking lot in the forbidden period. If Parking after Closing Time
Alarm and Forbidden Period Alarm need to be configured at the same time, users can set up
the timing point of Parking after Closing Time Alarm as the starting time of Forbidden Period
Alarm.
13. Q: Could the user still search the vehicle recordings and pictures of last PES if the PES and
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SS of the parking lot were changed?
A: Yes. The parking lot is the target of search, and earlier pictures were saved in former SS.
The following pictures will be saved in the new SS.
14. Q: Does the platform display the current status of barrier? Will the platform send success
order when it controls barrier?
A: The platform wouldn’t display the status of barrier. When the platform failed in sending
order and displayed “Open barrier failed operation”, users need to check the control
connection and relay’s working status.
15. Q: One platform supports up to 100 pairs of entrances/exits and up to 200 capture units. Is it
necessary to deploy SMS?
A: Generally speaking, we advise users to configure 24 hours record schedule and add SMS
for capture unit. SMS can extremely reduce the bandwidth pressure of front-end devices.
16. Q: The Playback function doesn’t work in PSCS. Why is that?
A: The prerequisite of Playback function are record schedule configuration and playback
permission.
17. Q: If a vehicle arrives at the entrance, but it doesn’t enter the parking lot. Will the data be
saved in platform?
A: Yes. The data will be saved as soon as the capture unit is triggered by vehicles. When
barrier opens, the vehicle will be regarded as successfully entered the parking lot. Entry Rule
in Web Manager has 3 types: Not Allowed, Allowed and Manual. These types mean:
Captured not entered, entered with Auto Rule, entered with Manual Rule. Users can also
check the status in No Exit Record Vehicle.
18. Q: What is the meaning of Exception vehicles of Parking Type in Search function in Web
Manager?
A: Parking Type has 4 kinds: Whitelist vehicles, Blacklist vehicles, Temporary vehicles and
Exception vehicles. Exception Vehicles refer to vehicles enters the parking lot with manual
rule and not captured by camera.
19. Q: If a parking lot has serval pairs of entrances/exits, does PSCS can have live view of these
entrances/exits?
A: Users can have live view of one pair at the same time, but other entrances/exits can be
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switched.
20. Q: Whitelist/Blacklist can be configured in the capture unit. How to do it?
A: The function can be used when capture unit is configured into camera control mode. But
Version 3.2.302 should be configured into platform control mode. The control order is
determined and sent by PES so the Whitelist/Blacklist Alarm function couldn’t be realized.
We advise users not to use this function when operate iVMS-5200 Professional.
21. Q: In some parking lots, securities used to use remote controller to control barrier.
A: We advise not to use remote controller. Remote controller sends control order to barrier,
but the order doesn’t go through platform. Frequent use of remote controller would affect the
accuracy of free spaces.
22. Q: Does LPR function include plates color, vehicle type and vehicle logo?
A: No. The capture details include plate number and country information.
23. Q: The Whitelist Alarm has already been configured, but no alarms were displayed in Alarm.
A: Whitelist/Blacklist Alarm should be added in Vehicle List in advance. The alarm
parameters defaults blacklist alarm sends alarm. If users need Whitelist/Blacklist Alarm both,
alarm parameters of Whitelist Alarm in Vehicle List also needs to be configured.
24. Q: What kinds of reports does The Parking Lot Traffic Flow support?
A: Version 3.2.302 supports histogram report and table report.
25. Q: Users may click “Barrier Control” repeatedly when only one vehicle was captured by a set
of camera unit. Such operation would affect the accuracy of system to calculate free spaces.
A: No. To prevent such operation affecting the accuracy, System only calculates one “Barrier
Control” order even though the user may click the order repeatedly.
26. Q: Does TPE100 can store video recordings?
A: The Max storage space of TPE100 is 4T. Picture storage is recommended, but not video
storage. At the same time we advise to store videos in the surveillance center.
27. Q: Does PSCS can only be installed in entrance/exit?
A: We advise users to install PSCS in entrance/exit, surveillance centers of parking lot and
headquarter. The current version only supports checking alarms via PSCS. The guard stand
has no permission to operate Web Manager, and PSCS manages the entrance/exit.
28. Q: Users can set permission allocation in User Manager to prevent PSCS installed in other
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PSCS to control the barrier.
A: Version 3.2.302 doesn’t support the function. All PSCS can control the barrier no matter
where the client is.
29. Q: Could Entrance/Exit share the same display screen?
A: Yes. Version 3.2.302 supports the information of entrance/exit displayed in the same
screen.
30. Q: Could users use alarm of capture unit in Web Manager, such as Motion Detection and
Device Offline?
A: No. Even if the alarm can be configured in the Web Manager, the configuration is useless.
As soon as the capture unit was armed by platform, it doesn’t support the upload of other
alarm types.
31. Q: CMS and PES can be installed in one server in centralized deployment scenario.
A: CMS and PES can be installed together when CMS only manages the monitoring point of
parking lot. But when CMS manages multiple monitoring points of parking lot and building,
we advise to install CMS and PES separately. The installation principle also goes for SMS
and SS.
32. Q: Could alarms still be handled normally when CMS and PES become offline?
A: Yes. PES can handle the alarm even if CMS and PES become offline.
33. Q: What is the difference between Series-4 camera and Series-9 camera in deployment?
A: The difference is in the barrier control. The current version only supports customized
Series-4 camera and customized Series-9 camera, namely IPC control. But in the practical
programs, Series-4 camera baseline only supports serial port. And pixels, bitrate and storage
space of Series-4 and Series-9 are also different and should be calculated separately. As to the
camera type, please consult Pre-sales engineer.
34. Q: When users click PSCS, the system would popup the tip “The screen resolution is lower
than the recommended resolution and the client may not display correctly. Continue?” Why is
that?
A: The resolution of PSCS is different with Control Client. When the screen resolution is
lower than the recommended resolution, the system would popup the tip. Generally speaking,
the screen resolution of a desktop PC can meet with the requirement of PSCS, but the
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resolution of a notebook may be lower than the requirement.
35. Q: There are Entry Picture and Live View in Vehicle Tracking module. How to deal with the
problem that Entry Picture cannot be displayed when users restart PSCS or click Switch
User?
A: Firstly, please check the working status of PES and the capture unit. If the working
status is normal, then entry picture would be displayed in a few seconds generally. If not,
please click Reboot in Configuration of capture unit and check the connection between PES
and PSCS. When PSCS is deployed in external network, please check whether the ports of
PES are forwarded or not.
36. Q: The range of Free Space is -20000~20000. When the value of Free Space is negative
number?
A: The negative number applies to the situation when there is no free space in the parking lot,
but the security still allows vehicle to enter. At the moment, the actual free space is negative
number.
37. Q: If the capture unit in entrance/exit failed in recognizing plates, the barrier would keep
closed. At this moment, the security could open the barrier manually. Then does the system
support in inputting passing vehicles’ information manually?
A: To avoid the error occurred by inputting passing vehicles’ information manually, all
information of passing vehicles should be sent by the capture unit.
38. Q: What’s the difference between WAN IP configuration in Basic Settings and in Parking
System?
A: WAN IP configuration represents the WAN IP of CMS on Basic Settings. However, WAN
IP in Parking System represents the WAN address of Parking System. When the parking
system is deployed in internal network and Mobile Video Recorder is deployed in external
network, users need to configure WAN IP on Basic Settings, not Parking System.
39. Q: What’s the function of Matching Rule? Do users need to configure it on Web Manager?
A: To increase the matching efficiency in the process of plates’ recognition, iVMS-5200 Pro
(V3.2.302) provides Matching Rule for advance search of license plate number. When the
leaving vehicle has no entry record, users can use Matching Rule to search out the plates.
Users can also set the parallel characters as Matching Rule depends on actual situation.
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40. Q: What’s the function of Barrier Lock in PSCS?
A: Barrier Lock is the order sent by smash-proof coil. If Barrier Lock is enabled, the order
sent by smash-proof coil would be invalid and the barrier would keep open.
41. Q: Does the system support Barrier Control when entrance and exit are deployed together?
A: Yes. There are 2 barriers when entrance and exit are deployed together. Users can choose
IPC Control, TPE 100 and Control Terminal to control the barrier. If users choose Control
Terminal, the serial ports need to be extended in advance.
42. Q: Live View is working normally, but Entry/Exit Picture cannot be displayed in PSCS.
A: Please check the working status of Storage Server or NVR.
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