HIKVISION iVMS-5200 Pro Faq

iVMS-5200 Pro V 3.2.302

FAQ

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FAQ of Parking System Client Software

1. Q: The platform requires entrance/exit should be added in pair by default. However, the

number of entrance/exit in most projects may be not exactly equivalent.
A: The entrance/exit should be added in pair. The extra entrance or the exit can be spared

which doesn’t associate with capture unit, display screen or barrier. For example, a parking
lot has 2 entrances and 3 exits. Then the user can add 3 pairs of entrances/exits and choose

one entrance to be spared.

2. Q: How long does the parking overstaying alarm support?

A: The current version supports Max allowed staying hours is 24 hours.

3. Q: What if the connection breaks between PES and CMS?

A: When the connection between CMS and PES breaks, the data can be saved up to 7 days in
the database.

4. Q: CMS cannot be installed properly. Why is it?

A: Because CMS should be installed on 64-bit PC. If CMS is installed on 32-bit PC, the
installation would be failed.

5. Q: Does Web Manager and Web Client can skip to each other’s page without login?

A: In the last version, Users need to exit the admin when switches Web Manager to Web
Client. Web Manager of V3.2.302 integrates module Web Client in Video System so users
can login Web Client directly. Then users can click the homepage icon in upper-left corner
back to Web Manager.

6. Q: Why does “free spaces” in PSCS keep unchanged when a vehicle enters or exits the

parking lot?
A: Users can check the latest “free spaces” information in the parking system of Web

manager and upper-right corner in PSCS. Generally speaking, free spaces keep unchanged
due to the entry rule was configured into Manual and the user didn’t either click open in the
barrier control. When the entry rule was configured into Manual, users need to click the

barrier control in PSCS manually. When the entry rule was configured into Auto, free spaces
would have change automatically.

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7. Q: What do we need to pay attention when there is no trigger coil or smash-proof coil in the

spot?
A: Firstly, the trigger rule of capture unit should be configured into video triggering and the

identifiable area should be configured. Secondly, if there is no smash-proof coil in the spot,
the barrier couldn’t close automatically. When a vehicle passes the barrier, the user needs to

operate barrier control manually.

8. Q: Could PES be restarted if the connection between PES and CMS breaks?

A: No, PES couldn’t be restarted. Otherwise, PES would have registration failure.

9. Q: Is barrier control in PSCS still working when barrier is controlled by IPC and the entry

rule is configured into Auto of a parking lot?

A: Barrier Control in PSCS is working 24/7. There exits situation that needs manual
operation no matter which entry rule is.

10. Q: Is there necessary to install Control Client in entrance/exit of some parking lots?

A: Users can only check the status of devices, SMS and SS in Control Client, operate live
view of multiple windows and manage non-parking lot monitoring points. We advise users to

install Control Client with PSCS together.

11. Q: Tips for the storage of Platform.

A: The storage of passing vehicles starts as soon as the parking lot is edited and associated to
PES. After PES and SS are associated, the capturing pictures of passing vehicles would be
saved. But users need to allocate the percentage of picture storage and record schedule of

video storage.

12. Q: The Closing time of Parking after Closing Time Alarm is a timing point, but the

Forbidden Period Alarm is a time period. Why is that?
A: Parking after Closing time refers that platform will send alarm to users when the closing

time is up. Forbidden Period Alarm refers that platform will send alarm to users when

vehicles enters/exits the parking lot in the forbidden period. If Parking after Closing Time
Alarm and Forbidden Period Alarm need to be configured at the same time, users can set up
the timing point of Parking after Closing Time Alarm as the starting time of Forbidden Period
Alarm.

13. Q: Could the user still search the vehicle recordings and pictures of last PES if the PES and

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