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Dual-Lens People Counting Camera
Quick Start Guide
UD12642B
Dual-Lens People Counting Camera·Quick Start Guide
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Quick Start Guide
COPYRIGHT © 2018 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures,
graphs are the properties of Hangzhou Hikvision Digital Technology
Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).
This user manual (hereinafter referred to be “the Manual”) cannot
be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of
Hikvision. Unless otherwise stipulated, Hikvision does not make any
warranties, guarantees or representations, express or implied,
regarding to the Manual.
About this Manual
This manual is applicable to Dual-Lens People Counting Network
Camera.
The Manual includes instructions for using and managing the
product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The
information contained in the manual is subject to change, without
notice, due to firmware updates or other reasons. Please find the
latest version in the company website
(http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the
properties of Hikvision in various jurisdictions. Other trademarks and
Dual-Lens People Counting Camera·Quick Start Guide
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logos mentioned below are the properties of their respective
owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE
PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND
FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL
HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE
LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF
DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL
NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET
SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL
RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS
PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE
Dual-Lens People Counting Camera·Quick Start Guide
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APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT
THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE
APPLICABLE LAW, THE LATER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied
accessories too are marked with "CE" and comply
therefore with the applicable harmonized European
standards listed under the EMC Directive 2014/30/EU, the RoHS
Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked
with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper
recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product
contains a battery that cannot be disposed of as
unsorted municipal waste in the European Union.
See the product documentation for specific battery
information. The battery is marked with this symbol,
which may include lettering to indicate cadmium (Cd), lead (Pb), or
mercury (Hg). For proper recycling, return the battery to your
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supplier or to a designated collection point. For more information
see: www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (B)/NMB-3(B) standards
requirements.
Safety Instruction
These instructions are intended to ensure that user can use the
product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”
Warnings: Serious injury or death may occur if any of the warnings
are neglected.
Cautions: Injury or equipment damage may occur if any of the
cautions are neglected.
Warnings
● Proper configuration of all passwords and other security
settings is the responsibility of the installer and/or end-user.
Warnings Follow these
safeguards to prevent
serious injury or death.
Cautions Follow these
precautions to prevent
potential injury or material
damage.
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● In the use of the product, you must be in strict compliance with
the electrical safety regulations of the nation and region. Please
refer to technical specifications for detailed information.
● Input voltage should meet both the SELV (Safety Extra Low
Voltage) and the Limited Power Source with 12 VDC according
to the IEC60950-1 standard. Please refer to technical
specifications for detailed information.
● Do not connect several devices to one power adapter as
adapter overload may cause over-heating or a fire hazard.
● Please make sure that the plug is firmly connected to the power
socket. When the product is mounted on wall or ceiling, the
device shall be firmly fixed.
● If smoke, odor or noise rise from the device, turn off the power
at once and unplug the power cable, and then please contact
the service center.
Cautions
● Make sure the power supply voltage is correct before using the
camera.
● Do not drop the camera or subject it to physical shock.
● Do not touch sensor modules with fingers. If cleaning is
necessary, use clean cloth with a bit of ethanol and wipe it
gently. If the camera will not be used for an extended period,
please replace the lens cap to protect the sensor from dirt.
● Do not aim the camera at the sun or extra bright places.
Blooming or smearing may occur otherwise (which is not a
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malfunction), and affect the endurance of sensor at the same
time.
● The sensor may be burned out by a laser beam, so when any
laser equipment is in using, make sure that the surface of
sensor will not be exposed to the laser beam.
● Do not place the camera in extremely hot, cold (the operating
temperature shall be -10°C to +40°C for indoor cameras, and
-30°C to +60°C for outdoor and mobile cameras), dusty or damp
locations, and do not expose it to high electromagnetic
radiation.
● To avoid heat accumulation, good ventilation is required for
operating environment.
● Keep the camera away from liquid while in use.
● While in delivery, the camera shall be packed in its original
packing, or packing of the same texture.
● Regular part replacement: a few parts (e.g. electrolytic
capacitor) of the equipment shall be replaced regularly
according to their average enduring time. The average time
varies because of differences between operating environment
and using history, so regular checking is recommended for all
the users. Please contact with your dealer for more details.
● Improper use or replacement of the battery may result in
hazard of explosion. Replace with the same or equivalent type
only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.
● If the product does not work properly, please contact your
dealer or the nearest service center. Never attempt to
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disassemble the camera yourself. (We shall not assume any
responsibility for problems caused by unauthorized repair or
maintenance.)
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Table of Contents
1 Appearance Description ............................................................... 10
1.1 Type I Camera for Indoor Scenario ................................ 10
1.2 Type II Camera for Outdoor Scenario ............................ 12
1.3 Type III Camera for Mobile Scenario .............................. 14
2 Installation .................................................................................... 17
2.1 Type I Camera Installation ............................................. 17
2.2 Type II Camera Installation ............................................ 21
2.3 Type III Camera Installation ........................................... 25
3 Setting the Network Camera over the LAN .................................. 30
Wiring ........................................................................... 30
Activating the Camera ................................................... 31
Activation via Web Browser ................................ 31
Activation via SADP Software ............................. 32
Modifying the IP Address .............................................. 34
4 Accessing via Web Browser .......................................................... 37
5 Operating via Hik-Connect App .................................................... 40
5.1 Enable Hik-Connect Service on Camera ......................... 40
Enable Hik-Connect Service via SADP Software .. 40
Enable Hik-Connect Service via Web Browser .... 41
5.2 Hik-Connect Setup ........................................................ 43
5.3 Adding Camera to Hik-Connect ..................................... 43
5.4 Initializing the Memory Card ......................................... 45
0504801081129
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1 Appearance Description
There are three types of dual-lens people counting camera for indoor,
outdoor and mobile scenarios.
Attention!
Disassembling the camera without professional technical instruction
may affect the accuracy of people counting function. Contact the
technical support for repair if any malfunction happens.
1.1 Type I Camera for Indoor Scenario
1
1
2 3
4 5 6 7
Overview of Type I Camera
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Table 1-1 Description of Type I Camera
No.
Description
1
Lens
2
Power
indicator
Solid red: working properly
Off: power supply abnormal
3
Status
indicator
Solid blue: working properly
Flashing red: network connection
abnormal
Flashing blue: other exceptions
4
Power supply interface (12 VDC)
5
RS-485 and alarm I/O interface
6
Network interface (support power over Ethernet)
7
Reset button
Note:
Press RESET for about 10s when the camera is powering on or
rebooting to restore the default settings, including the user name,
password, IP address, port No., etc.
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1.2 Type II Camera for Outdoor Scenario
1
2
3
4
5
6
7
8 9
10
11
12
Overview of Type II Camera
Table 1-2 Description of Type II Camera
No.
Description
1
IR
2
Lens
3
Camera body
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No.
Description
4
Enclosure
5
Mounting base
6
RS-485
7
Power cord (12 VDC)
8
Alarm I/O
9
RJ45 Ethernet interface
10
Link
indicator
Flashing yellow: normal network
communication
Off: no network communication
11
Status
indicator
Solid green: working properly
Off when the people counting function
is in the following conditions: 1) off; 2)
abnormal shutdown; 3) abnormal
heartbeat.
12
Power
indicator
Solid red: working properly
Off: power supply abnormal
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1.3 Type III Camera for Mobile Scenario
This camera type has different cable groups for different models. The
following figure shows both cable groups.
1
2
3
4
5
6
7
8
9
10 11
12
13
14
15
16
Overview of Type III Camera
Table 1-3 Description of Type III Camera
No.
Description
1
IR
2
Lens
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No.
Description
3
Camera body
4
Enclosure
5
Mounting base
6
Link
indicator
Flashing yellow: normal network
communication
Off: no network communication
7
Status
indicator
Solid green: working properly
Off when the people counting
function is in the following
conditions: 1) off; 2) abnormal
shutdown; 3) abnormal heartbeat.
8
Power
indicator
Solid red: working properly
Off: power supply abnormal
9
Alarm I/O, RS-485
10
Power cord (12 VDC)
11, 16
M12 aviation plug
12
RS-485
13
Power cord (12 VDC)
14
Alarm I/O
15
RJ45 Ethernet interface
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Note:
● One camera has one cable group.
● The relation between RJ45 wire and M12 wire is shown in the
following figure and table.
1 2
3
4
1
8
M12 Aviation Plug RJ45 Network Interface
Figure 1-4 RJ45 Interface and M12 Aviation Plug
Wire Relation
M12 Wire
RJ45 Wire
TX+ 1 1
TX- 3 2
RX+ 2 3
RX- 4 6
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2 Installation
Before you start:
● Make sure the device in the package is in good condition and all
the assembly parts are included.
● The standard power supply is 12 VDC, please make sure your
power supply matches with your camera.
● Make sure all the related equipment is power-off during the
installation.
● Check the specification of the products for the installation
environment.
● Make sure that the ceiling is strong enough to withstand four
times the weight of the camera and the bracket.
2.1 Type I Camera Installation
Steps:
Select a suitable mounting position.
The relations among focal length (for the focal length of your
camera, see the label on camera body), mounting height, and
maximum detection span are shown in the following table.
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Table 2-1 Installation Recommendation
Mounting Height
Ground
Max. Detection Span
Focal Length (mm)
Mounting Height (m)
Max. Detection Span (m)
2.0
2.5
1.8
2.0
3.0
2.9
2.0
3.5
4.0
2.0
4.0
5.2
2.8
3.0
2.2
2.8
3.5
3.1
2.8
4.0
4.0
2.8
4.5
4.8
2.8
4.7
5.2
4.0
4.0
2.8
4.0
4.5
3.4
4.0
5.0
4.0
4.0
5.5
4.6
4.0
6.0
5.2
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Notes:
● Mounting height of 2.0 mm lens camera should be no higher
than 4 meters, and 2.8 mm lens camera no higher than 4.8
meters.
● The camera must be installed on a flat surface parallel to the
ground (or, the optical axes of both lenses should be
perpendicular to the ground).
● It is recommended to install the camera at an entrance/exit,
where the detection area can be covered better.
Paste the drill template to the desired mounting place.
123.8
2-Φ4.5
Drill Template of Type I Camera
Align the "Front" mark on drill template with that on mounting
base. Fix the mounting base with supplied screws.
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Mounting
Base
Fix the Mounting Base
Align the "Front" mark on the mounting base with that on camera
bottom.
Fit the hooks on mounting base in the big end of the slots on
camera bottom. Push to get the camera clasped.
Hook
Hook
Slot
Slot
Clasp
Install the Camera
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2.2 Type II Camera Installation
Steps:
Select a suitable mounting position.
The relations among focal length (for the focal length of your
camera, see the label on camera body), mounting height, and
maximum detection span are shown in the following table.
Table 2-2 Installation Recommendation
Mounting Height
Ground
Max. Detection Span
Focal Length (mm)
Mounting Height (m)
Max. Detection Span (m)
2.8
3.0
2.2
2.8
3.5
3.1
2.8
4.0
4.0
2.8
4.5
4.8
2.8
4.7
5.2
4.0
4.0
2.8
4.0
4.5
3.4
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Focal Length (mm)
Mounting Height (m)
Max. Detection Span (m)
4.0
5.0
4.0
4.0
5.5
4.6
4.0
6.0
5.2
Notes:
● Mounting height of 2.8 mm lens camera should be no higher
than 4.8 meters.
● It is recommended to install the camera at an entrance/exit,
where the detection area can be covered better.
Paste the drill template.
Note:
Pay attention to "The Lens" mark on the template, which stands
for the direction at which the camera lens can be adjusted.
Cable Hole
Drill Template of Type II Camera
Drill screw holes (if you use expansion screws) and plan cable
routing.
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Notes:
● If you install the camera on a wooden surface, use self-tapping
screws. If you install the camera on a cement surface, use
expansion screws.
● If you route the cable through the ceiling, cut a cable hole in
advance.
Loosen the screws and remove the enclosure of the camera.
Remove the Enclosure
Attach the silicone pad to the mounting base of the camera.
Route the cable. Screw the camera and the silicone pad to the
mounting place with 4 supplied screws.
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Silicone
Pad
Mounting
Base
Fix the Camera
Adjust tilting position of the lens.
1). Loosen screw 1 and screw 2.
Screw 1
Screw 2
Tilt: 0° to 45°
Adjust Tilting Position
2). Adjust the tilting position to make the lens directly face the
ground.
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Note:
To get better counting accuracy, the lens panel should parallel
to the ground (or, the optical axes of both lenses should be
perpendicular to the ground).
3). Tighten the two screws.
Install the enclosure back and tighten the screws.
Install the Enclosure Back
2.3 Type III Camera Installation
Steps:
Select a suitable mounting position.
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Table 2-3 Installation Recommendation
Mounting Height
Vehicle Floor
Max. Detection Span
Focal Length (mm)
Mounting Height (m)
Max. Detection Span (m)
2.0
2.3
1.3
2.0
2.5
1.8
2.0
3.0
2.9
Notes:
● The camera should be installed at 2.1 to 3.0 meters height
above the first step of the entry/exit area of the vehicle if
several steps are available.
● It is recommended to install the camera at an entrance/exit,
where the detection area can be covered better.
Paste the drill template.
Note:
Pay attention to "The Lens" mark on the template, which stands
for the direction at which the camera lens can be adjusted.
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Drill Template of Type III Camera
Drill screw holes (if expansion screws are used) and cable hole
according to the drill template.
Loosen the screws and remove the enclosure of the camera.
Enclosure
Remove the Enclosure
Attach the shock-absorbing pad to the mounting base of the
camera.
Note:
Two kinds of shock-absorbing pads are included in the package.
● If you install the camera on a flat surface, use the silicone pad.
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● If you install the camera on a curved surface, use the EVA pad.
EVA Pad
Silicone Pad
Shock-Absorbing
Pad
Attach Shock-Absorbing Pad
Route the cable and screw the camera and the shock-absorbing
pad to the mounting place with 4 supplied screws.
Fix the Camera
Adjust tilting position of the lens.
1). Loosen screw 1 and screw 2.
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2). Adjust the tilting position to make the lens directly face the
ground.
Note:
To get better counting accuracy, the lens panel should parallel
to the ground (or, the optical axes of both lenses should be
perpendicular to the ground).
3). Tighten the two screws.
Screw 1
Screw 2
Tilt: 0° to 45°
Adjust Tilt Position
Install the enclosure back and tighten the screws.
Install the Enclosure Back
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3 Setting the Network Camera over the
LAN
Note:
You shall acknowledge that the use of the product with Internet
access might be under network security risks. For avoidance of any
network attacks and information leakage, please strengthen your
own protection.
If the product does not work properly, contact your dealer or the
nearest service center for help.
Wiring
Connect the camera to network according to the following figures.
Network Cable
or
Network Camera
Computer
Connecting Directly
Network Cable
Network Cable
or
or
Network Camera Computer
Connecting via a Switch or a Router
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Activating the Camera
You are required to activate the camera first by setting a strong
password for it before you can use the camera.
Activation via Web Browser, Activation via SADP, and Activation via
Client Software are all supported. We will take activation via SADP
software and Activation via Web Browser as examples to introduce
the camera activation.
Note:
Refer to the User Manual of Network Camera for Activation via
Client Software.
Activation via Web Browser
Steps:
1. Power on the camera. Connect the camera to your computer or
the switch/router which your computer connects to.
2. Input the IP address into the address bar of the web browser, and
press Enter to enter the activation interface.
Notes:
The default IP address of the camera is 192.168.1.64.
The computer and the camera should belong to the same
subnet.
For the camera enables the DHCP by default, you need to use
the SADP software to search the IP address.
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Activation Interface(Web)
3. Create a password and input the password into the password
field.
STRONG PASSWORD RECOMMENDED– W e highly
recommend you create a strong password of your own
choosing (using a minimum of 8 characters, including
upper case letters, lower case letters, numbers, and
special characters) in order to increase the security of
your product. And we recommend you reset your
password regularly, especially in the high security
system, resetting the password monthly or weekly can
better protect your product.
4. Confirm the password.
5. Click OK to save the password and enter the live view interface.
Activation via SADP Software
SADP software is used for detecting the online device, activating the
camera, and resetting the password.
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Get the SADP software from the supplied disk or the official website,
and install the SADP according to the prompts.
Follow the steps to activate the camera.
Steps:
1. Run the SADP software to search the online devices.
2. Check the device status from the device list, and select the
inactive device.
Select inactive device.
Input and confirm
password.
SADP Interface
Note:
The SADP software supports activating the camera in batch. Refer
to the user manual of SADP software for details.
3. Create and input the new password in the password field, and
confirm the password.
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STRONG PASSWORD RECOMMENDED– W e highly
recommend you create a strong password of your own
choosing (using a minimum of 8 characters, including
upper case letters, lower case letters, numbers, and
special characters) in order to increase the security of
your product. And we recommend you reset your
password regularly, especially in the high security
system, resetting the password monthly or weekly can
better protect your product.
Note:
You can enable the Hik-Connect service for the device during
activation. Refer to Chapter 5.1 for detailed information.
4. Click Activate to start activation.
You can check whether the activation is completed on the popup
window. If activation failed, make sure that the password meets
the requirement and try again.
Modifying the IP Address
Purpose:
To view and configure the camera via LAN (Local Area Network), you
need to connect the network camera in the same subnet with your
PC.
Use the SADP software or client software to search and change the
IP address of the device. We take modifying the IP Address via SADP
software as an example to introduce the IP address modification.
For IP address modification via client software, refer to the user
manual of client software.
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Steps:
1. Run the SADP software.
2. Select an active device.
3. Change the device IP address to the same subnet with your
computer by either modifying the IP address manually or checking
the checkbox of Enable DHCP.
Modify the IP Address
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Note:
You can enable the Hik-Connect service for the device during
activation. Refer to Chapter 5.1 for detailed information.
4. Input the admin password and click Modify to activate your IP
address modification.
The batch IP address modification is supported by the SADP. Refer to
the user manual of SADP for details.
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4 Accessing via Web Browser
System Requirement:
Operating System:
Microsoft Windows XP and above version
Mac OS X 10.8 and above version
CPU: 3.0 GHz or higher
RAM: 1G or higher
Display: 1024×768 resolution or higher
Web Browser: Internet Explorer 8.0 and above version, Mozilla
Firefox 30.0-51, Google Chrome 31.0-44, Apple Safari 8.0 and above
version
Steps:
1. Open the web browser.
2. In the browser address bar, input the IP address of the network
camera, and press the Enter key to enter the login interface.
Note:
The default IP address is 192.168.1.64. You are recommended
to change the IP address to the same subnet with your
computer.
3. Input the user name and password.
The admin user should configure the device accounts and
user/operator permissions properly. Delete the unnecessary
accounts and user/operator permissions.
Note:
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The device IP address gets locked if the admin user performs 7
failed password attempts (5 attempts for the user/operator).
4. Click Login.
Login Interface
5. Install the plug-in before viewing the live video and managing the
camera. Follow the installation prompts to install the plug-in.
Note:
You may have to close the web browser to finish the installation of
the plug-in.
Download Plug-in
6. Reopen the web browser after the installation of the plug-in and
repeat steps 2 to 4 to login.
Note:
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For detailed instructions of further configuration, please refer to
the user manual of network camera.
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5 Operating via Hik-Connect App
Purpose:
Hik-Connect is an application for mobile devices. With the App, you
can view live image of the camera, receive alarm notification and so
on.
Note:
Hik-Connect service is not supported by certain camera models.
5.1 Enable Hik-Connect Service on Camera
Purpose:
Hik-Connect service should be enabled on your camera before using
the service.
You can enable the service through SADP software or web browser.
Enable Hik-Connect Service via SADP Software
Steps:
1. Check the checkbox of Enable Hik-Connect on:
1). "Activate the Device" page during camera activation, refer to
Chapter 3.2.2.
2). Or "Modify Network Parameters" page during modifying IP
address, refer to Chapter 3.3.
2. Create a verification code or change the verification code.
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Verification Code Setting (SADP)
Note:
The verification code is required when you add the camera to
Hik-Connect app.
3. Click and read "Terms of Service" and "Privacy Policy".
4. Confirm the settings.
Enable Hik-Connect Service via Web Browser
Before you start:
You need to activate the camera before enabling the service. Refer to
Chapter 3.2.
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Steps:
1. Access the camera via web browser. Refer to Chapter 4.
2. Enter platform access configuration interface: Configuration >
Network > Advanced Settings > Platform Access
Platform Access Configuration (Web)
3. Select Platform Access Mode as Hik-Connect.
4. Check the checkbox of Enable.
5. Click and read "Terms of Service" and "Privacy Policy" in pop-up
window.
6. Create a verification code or change the verification code for the
camera.
Note:
The verification code is required when you add the camera to
Hik-Connect app.
7. Save the settings.
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5.2 Hik-Connect Setup
Steps:
1. Download and install the Hik-Connect app by searching
“Hik-Connect” in App Store or Google PlayTM.
2. Launch the app and register for a Hik-Connect user account.
3. Log in Hik-Connect app after registration.
5.3 Adding Camera to Hik-Connect
Before you start:
You need to enable the Hik-Connect service on camera before
adding it to your Hik-Connect account. Refer to Chapter 5.1.
Steps:
1. Use a network cable to connect the camera with a router if the
camera does not support Wi-Fi.
Figure 5-3 Connect a Router
Note:
After the camera connects to the network, please wait one minute
before any operation on the camera using Hik-Connect app.
2. In the Hik-Connect app, tap “+” on the upper-right corner and
then scan the QR code of the camera to add the camera.
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You can find the QR code on the camera or on the cover of the
Quick Start Guide of the camera in the package.
Figure 5-4 Scan QR Code
Note:
If the QR code is missing or too blur to be recognized, you can also
add the camera by tapping the icon and inputting the
camera's serial number.
3. Input the verification code of your camera.
Note:
● The required verification code is the code you create or
change when you enabling Hik-Connect service on camera.
● If you forget the verification code, you can check the current
verification code on Platform Access configuration page via
web browser.
4. Follow the prompts to set the network connection and add the
camera to your Hik-Connect account.
Note:
For detailed information, refer to the user manual of the
Hik-Connect app.
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5.4 Initializing the Memory Card
Steps:
Check the memory card status by tapping on the Storage Status in
the Device Settings interface.
If the memory card status displays as Uninitialized, tap to initialize
it. The status will then change to Normal. You can then start
recording any event triggered video in the camera such as motion
detection.
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