Hikvision DS-2CC12D9T-AIT3ZE, DS-2CC52D9T-AITZE User Manual

DS-2CCx2D9T-xxxx
HD 1080p Ultra Low-Light
PoC Camera
Copyright 20182020 Hikvision USA Inc. and Hikvision Canada Inc.
Thank you for purchasing our product. If there are any questions, or requests, do not hesitate to contact the dealer.
This manual applies to the following HD 1080p Ultra Low-Light PoC cameras:
DS-2CC12D9T-A
DS-2CC12D9T
DS-2CC12D9T-AIT3ZE
DS-2CC52D9T-IT3E
DS-2CC12D9T-E
DS-2CC12D9T-IT5E
DS-2CC52D9T-AVPIT3ZE
DS-2CC12D9T-IT3E
DS-2CC52D9T-AITZE
Hikvision USA Inc., 18639 Railroad St., City of Industry, CA 91748, USA Hikvision Canada, 4848 rue Levy, Saint Laurent, Quebec, Canada, H4R 2P1
Telephone: +1-909-895-0400 • Toll Free in USA: +1-866-200-6690 E-Mail: sales.usa@hikvision.com • www.hikvision.com
ALL RIGHTS RESERVED
Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the company Website (http://overseas.hikvision.com/en/).
Please use this user manual under the guidance of professionals.
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Manual Illustrations and Features
Graphics (screen shots, product pictures, etc.) in this document are for illustrative purposes only. Your actual product may differ in appearance. Your product might not support all features discussed in this document.
Trademarks Acknowledgement
various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON­INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Compliance: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
and other Hikvision trademarks and logos are the properties of Hikvision in
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conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
EU Conformity Statement
supplier or to a designated collection point. For more information see: www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
This product and, if applicable, the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info
2006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your
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Hikvision North America Privacy Policy
Last Updated: December 2018
Hikvision USA Inc. and Hikvision Canada Inc. and its affiliates (collectively “HIKVISION”) provide the following services for use in conjunction with various HIKVISION Internet­connected products (“Products”): a HIKVISION user Website and user accounts that may be accessed at
us.hikvision.com, ca.hikvision.com,
https://distributors-us.hikvision.com/,
https://distributors-us.hikvision.com/guestLogin.htm,
https://ezviz-rma.hikvision.com/,
https://order-na.hikvision.com,
and all associated sites connected with us.hikvision.com (the “Website”); and any services available on the Website, Web Apps, and Mobile Apps (“Available Services”). The term “HIKVISION Services” means the Website and Available Services.
This Privacy Policy explains how HIKVISION handles the collection, storage, and disclosure of information, including personal information, regarding our HIKVISION Services. It also applies to any information we collect from the operation and use of Products we sell while connected to the HIKVISION Services (the “Products), and any other HIKVISION Service that links to this Privacy Policy.
We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make material changes to this Privacy Policy, we will notify you by the e-mail address specified in your account or by means of notice on our Websites.
You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.
What Information We Collect
In order to provide HIKVISION services to you, we will ask you to provide personal information that is necessary to provide those services to you. If you do not provide your personal information, we may not be able to provide you with our products or services.
“Personal information” shall have the same meaning as “personal data” and shall include any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural, or social identity. Examples of personal information include your name, telephone number, e-mail address, and physical address.
Personal information also includes information that alone cannot directly identify you, but with other information we have access to can identify you such as product serial numbers, log data that automatically records information about your visit such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation, unique device ID collected from Products and
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your mobile devices, data from cookies, pixel tags, and Web beacons, video content files that do not contain personal visual identity information, the country and time zone of the connected Product, geo-location, mobile phone carrier identification, and device software platform and firmware information.
How We Collect and Use Your Information
Here are some examples of the personal information we may collect and how we may use it:
When you create your account to use HIKVISION Services (“Account”), we will collect information including your name, phone number, and e-mail and physical address. In addition, when you install and activate Products, we will collect certain basic information via our HIKVISION Services such as your product name, the product’s verification code, and serial number, which are unique to the Product connected to the HIKVISION Services and associated with your Account.
When you respond to our e-mails, contact our customer service, or use other customer support tools, we collect your information to provide you with support, verify your identity with your Account profile information, and confirm your Product.
We may also use the information we collect for the following purpose:
send you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information; and
pursuant to our legitimate business interests:
operate, maintain, improve, and develop our HIKVISION Services and Products;
personalize your experience with our HIKVISION Services and Products;
increase the safety of our HIKVISION Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backups;
perform analytics and conduct customer research;
communicate and provide to existing customers additional information that may be of interest to you about our products and services;
manage our everyday business needs such as auditing, administration of our HIKVISION Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service;
enhance other information we have about you to help us better understand you and determine your interests; and
in the context of a corporate transaction (e.g., corporate restructuring, sale or assignment of assets, merger) and to protect our rights or property, to enforce our Terms of Service and legal notices and for the establishment, exercise, and defense of legal claims;
with your express consent to
send you electronic communications in order to inform you about new products and services, unless you choose to unsubscribe;
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use certain non-essential cookies to better understand user behavior, in order to optimize user experience, perfect function design, and offers for products and services from us or to provide better services;
meet a legal obligation, a court order or other binding decision(s); and accomplish a purpose unrelated to those described in this Privacy Policy by first notifying you and, where required, offering you a choice as to whether or not we may use your Personal Information in this different manner.
Cookies and Other Technologies
We also use cookies, Web beacons, pixel tags, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use our HIKVISION Services and Products, diagnose and troubleshoot any problems you have, and otherwise administer and improve our HIKVISION Services and Products. For more information about cookies, please refer to our Use of Cookies (https://order-na.hikvision.com/helpCenter/useOfCookies).
How We Share Your Information
HIKVISION may disclose personal information to cloud service provider, network service provider, and other service providers on the basis of non-disclosure agreements.
The following are the limited situations where we may share personal information:
We share your personal information with HIKVISION affiliates, who are required to use that information in accordance with the purposes described in this Privacy Policy.
We use service providers, vendors, technicians, and other third-parties to help us process, store, and protect some of your data and otherwise help us administer our Products and HIKVISION Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and HIKVISION Services. These third-parties are forbidden from using your personal information for non-HIKVISION purposes and are required to protect your information in accordance with this Privacy Policy and applicable laws.
We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of the HIKVISION Service; to respond to claims that any content posted or displayed using the HIKVISION Service violates the rights of third parties; in an emergency protect the health and safety of users of the HIKVISION Service or the general public; or to enforce compliance with our Terms of Service.
If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the e-mail address specified in your account or by means of notice on us.hikvision.com and associated Websites of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.
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We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKVISION.
We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non­personal information:
for the same reasons we might share Personal information;
to better understand how our customers interact with our HIKVISION Services and Products, in order to optimize your experience, improve our products, or provide better services;
for our own research and data analytics; or
to our vendors for their own analysis and research.
Securing Your Personal Information
HIKVISION has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.
Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, HIKVISION cannot guarantee that your personal information is under absolute security with the existing security technology. If you have any questions about the security of our HIKVISION Services, you can contact us at the contact information below in Contact Us.
Accessing, Correcting, and Retention of Your Personal Information
HIKVISION generally stores your personal information on HIKVISION’s servers, which is established upon Amazon Servers, until you delete or edit it, or for as long as you remain a HIKVISION customer in order to provide you with the most relevant offers.
Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update, or delete your personal information via your Account profile. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. Your personal information might not be immediately deleted, as we are required to retain records relating to previous purchases through our HIKVISION Services for financial reporting and compliance reasons pursuant to applicable laws. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
We will retain your personal information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.
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If you are located in the European Union, subject to limitations in applicable law, you have certain rights in respect to your personal information such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us at the contact information below in Contact Us. You also have the right to withdraw your consent at all times, free of charge. You can do this by opting out from direct marketing and by rejecting the use of cookies through your browser settings. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country of residence.
Social Community Features and Social Networks
Social Community Features
Our HIKVISION Services may allow you to publicly post or share information, communicate with others, or otherwise make information accessible to others. Prior to doing so, please read our Terms of Service carefully. All the information you post, share, or communicate may be accessible to anyone with Internet access, and any personal information you include may be read, collected, and used by others.
Social Networks
You have the option to link social networks such as Facebook to your Account. You will be able to post HIKVISION activity to your social network. By proceeding through any of the above steps, you grant HIKVISION permission to access elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network’s terms of use and this Privacy Policy.
Links to Other Websites
We may permit others to link to the HIKVISION services or to post a link to their Website. We do not endorse these Websites and are not responsible for other Websites or their privacy practices. Please read their privacy policies before submitting information.
Your Choices
We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to HIKVISION as well as the communications you receive from HIKVISION through your Account preferences.
Commercial E-mails
You will receive commercial e-mails from us only if you have granted prior express consent or if sending those e-mails is otherwise permitted, in accordance with applicable laws.
You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your Account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial e-mail messages, we may still e-mail you non-commercial e-mails related to your Account on the HIKVISION Services.
Device Data
You may manage how your mobile device and mobile browser share certain device data with HIKVISION by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
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Children’s Privacy
HIKVISION does not intend that any portion of its HIKVISION Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. Our HIKVISION Services are designed and intended for adults. By using the HIKVISION Services, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction in order to create an account and purchase the goods or services advertised through our HIKVISION Services. If we obtain actual knowledge that an account is associated with a registered user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us please contact us at the contact information below in Contact Us. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.
Global Operations
We transfer and process your information globally both in our own facilities and with service providers, or partners, regardless of where you use our Services. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.
California Privacy Rights:
of California can obtain certain information about the types of personal information that companies with whom they have an established business relationship have shared with third parties for direct marketing purposes during the proceeding calendar year. In particular, the law provides that companies must inform consumers about the categories of personal information that have been shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by HIKVISION pursuant to Section 1798.83 of the California Civil Code, please contact us at the contact information below in Contact Us. Please allow 30 days for a response.
Contact Us
Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can always reach us through the below contact information:
A&E Program: aepartners.usa@hikvision.com
Cybersecurity: security.usa@hikvision.com
Dealer Partner Program: partners.usa@hikvision.com
Marketing: marketing.usa@hikvision.com
OEM/ODM: oem.usa@hikvision.com
Sales: inside.usa@hikvision.com
Technical Support: techsupport.usa@hikvision.com
Pursuant to Section 1798.83 of the California Civil Code, residents
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Canadian Technical Support: techsupport.ca@hikvision.com
Need Help with This Product/Product Detail feature: inside.usa@hikvision.com
A&E partner inquiries (user registration, new project support, etc.): aepartners.usa@hikvision.com
HDP partner inquiries (user registration, new partner registration, etc.): partners.usa@hikvision.com
US Hikcentral Trial Version Request: sales.usa@hikvision.com
Canada Hikcentral Trial Version Request: sales.canada@hikvision.com
Hikvision Robotics Division: robotics.USA@hikvision.com
Hikvision OEM/ODM Division: OEMODM.usa@hikvision.com
A&E partner registrations: sarkis.timourian@hikvision.com
RMA: rma.usa@hikvision.com
Customer Service: csr.usa@hikvision.com
Careers: hr.usa@hikvision.com
Hikvision B2B Portal: b2b.usa@hikvision.com
Please provide: (i) your name (or nickname), your country or region of residence, and your preferred method of contact; and (ii) the details of your request or comment along with any corresponding Website links.
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Mandatory Electrical Requirements
Hikvision requires the following conditions and equipment for all of its electronic equipment:
Grounding
Ensure good conductivity for all ground paths; examine ground path contact surfaces for defects, dirt, corrosion, or non­conductive coatings that may impede conductivity. Repair or clean contact surfaces as necessary to assure good metal-to­metal contact. Ensure fasteners are properly installed and tightened.
Electrical Wiring
Ensure your outlets are properly wired. They can be checked with an electrical outlet tester.
Surge Suppressor (Required)
Hikvision is not responsible for any damage to equipment caused by power spikes in the electrical power grid. Use of a surge suppressor meeting the following specifications is mandatory for all Hikvision electronic equipment:
- Specifications
> Listed by Underwriter’s Laboratories, meeting the UL 1449
Voltage Protection Rating (VPR)
> Minimum protection of 1,000 joules or higher
> Clamping voltage of 400 V or less
> Response time of 1 nanosecond or less
- Usage
> Surge suppressors must not be daisy chained with power
strips or other surge suppressors
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- Maintenance
Symbol
Description
Provides additional information to em
phasize
Indicates a
potentially hazardous situatio
n
Indicates a hazard with a high level
of risk
> Replace after a serious electrical event (e.g., lighting blew
out a transformer down the street)
> Replace yearly in storm-prone areas
> Replace every two years as routine maintenance
Symbol Conventions
The symbols that may be found in this document are defined as follows.
or supplement important points of the main text
WARNING!
DANGER!
which, if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results
which, if not avoided, will result in death or serious injury
Safety Instructions
Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end user.
In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region. Please refer to technical specifications for detailed information.
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with 100240 VAC or 12 VDC according to the IEC60950-1 standard. Please refer to
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technical specifications for detailed information.
Do not connect several devices to one power adapter as adapter overload may cause overheating or a fire hazard.
Make sure that the plug is firmly connected into the power socket.
If smoke, odor, or noise rise from the device, turn off the power at
once, unplug the power cable, and then contact the service center.
Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
Ensure unit is installed in a well-ventilated, dust-free environment.
Keep all liquids away from the device.
Ensure environmental conditions meet factory specifications.
Ensure unit is properly secured. Major shocks or jolts to the unit
as a result of dropping it may cause damage to the sensitive electronics within the unit.
Use the device in conjunction with a UPS if possible.
Power down the unit before connecting and disconnecting
accessories and peripherals.
Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or equivalent type only. Dispose of used batteries according to the instructions provided by the battery manufacturer.
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Cautions
Make sure the power supply voltage is correct before using the camera.
Do not drop the camera or subject it to physical shock.
Do not touch sensor modules with fingers. If cleaning is necessary, use a clean cloth with a bit of ethanol, and wipe it gently. If the camera will not be used for an extended period, replace the lens cap to protect the sensor from dirt.
Do not aim the camera at the sun or extra bright places. Blooming or smearing may occur otherwise (which is not a malfunction), and affect the endurance of sensor at the same time.
The sensor may be burned out by a laser beam, so if any laser equipment is in use, make sure that the sensor surface will not be exposed to the laser beam.
Do not place the camera in extremely hot, cold, dusty, or damp locations, and do not expose it to high electromagnetic radiation.
To avoid heat accumulation, good ventilation is required for the operating environment.
Keep liquid away from the camera while in use.
Pack the camera in its original packing or equivalent while in transit.
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Table of Contents
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Introduction
1.1. Product Features
The camera is applicable for both indoor and outdoor conditions, and the application scenarios include road, warehouse, underground parking lot, bar, etc..
The main features are as follows:
High performance CMOS sensor
1080p resolution
Ultra low-light: 0.003 Lux @ (ƒ/1.2, AGC On), 0 Lux with IR
OSD menu, white balance, auto gain, backlight compensation,
electronic shutter, etc.
2D and 3D DNR
IR cut filter
Semi-auto focus
PoC
Remote parameters configuration and upgrade
External alarm in/out
Some type II camera modes are applicable for indoor only.
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