Hikvision 31XX, 21XX User Manual

Network Dome

Cameras

21xx and 31xx Series

Quick Start Guide

Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be “Hikvision”).

This user manual (hereinafter referred to be “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.

About this Manual

This Manual is applicable to Network Dome Camera.

The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the lates t version in the company Website (http://overseas.hikvision.com/en/).

Please use this user manual under the guidance of professionals.

Trademarks Acknowledgement

properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOS E, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDI NG, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS

QSG Network Dome Camera

and other Hikvision’s trademarks and logos are the

BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES F OR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.

Regulatory Information

For products that support Wi-Fi or cellular data:

(Marked with a “W”, “GLT”, “GLE”, “GLF”, “GE”, “GT” or “GW” in the Part C of a product model.

Product Model Example: Part A-Part B-Part C. Part C is optional.)

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

QSG Network Dome Camera

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories too are marked with “CE” and comply therefore with the

applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE Directive): Products marked with this

symbol cannot be disposed of as unsorted municipal waste in

the European Union. For proper recycling, return this product

to your local supplier upon the purchase of equivalent new

equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info

2006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery

is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

• This device may not cause interference, and

• This device must accept any interference, including interference that

may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

• l'appareil ne doit pas produire de brouillage, et

• l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique

subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential

radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le present émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et votre corps.

For products that do not support Wi-Fi or cellular data:

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

QSG Network Dome Camera

FCC Compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including

interference that may cause undesired operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the

EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For

more information see: www.recyclethis.info

2006/66/EC (Battery Directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation

QSG Network Dome Camera

for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see:

www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

QSG Network Dome Camera

Safety Instruction

Warnings

Follow these safeguards to

Cautions

Follow these precautions to

damage.

These instructions are intended to ensure that user can use the product correctly to avoid danger or property loss.

The precaution measure is divided into “Warnings” and “Cautions”

Warnings: Serious injury or death may occur if any of the warnings are neglected.

Cautions: Injury or equipment damage may occur if any of the cautions are neglected.

prevent serious injury or death.

Warnings

• In the use of the product, you must be in strict compliance with the

electrical safety regulations of the nation and region. Please refer to technical specifications for detailed information.

• Input voltage should meet both the SELV (Safety Extra Low Voltage)

and the Limited Power Source with 12 VDC according to the IEC60950-1 standard. Please refer to technical specifications for detailed information.

• Do not connect several devices to one power adapter as adapter

overload may cause over-heating or a fire hazard.

• Make sure that the plug is firmly connected to the power socket.

When the product is mounted on wall or ceiling, the device shall be firmly fixed.

• If smoke, odor, or noise rise from the device, turn off the power at

once and unplug the power cable, and then please contact the service center.

• Proper configuration of all passwords and other security settings is

the responsibility of the installer and/or end-user.

QSG Network Dome Camera

prevent potential injury or material

Cautions

• If the camera fails to synchronize the local time with that of the

network, you need to set the camera time manually. Visit the camera (via web browser or client software) and enter the system settings interface for the time settings.

• Make sure the power supply voltage is correct before using the

camera.

• Do not drop the camera or subject it to physical shock.

• Do not touch sensor modules with fingers. If cleaning is necessary,

use a clean cloth with a bit of ethanol, and wipe it gently. If the camera will not be used for an extended period, use the lens cap to protect the sensor.

• Do not aim the camera at the sun or extra bright places. Blooming or

smearing may occur otherwise (which is not a malfunction) and affect the endurance of the sensor at the same time.

• The sensor may be burned out by a laser beam, so if any laser

equipment is in use, make sure that the surface of the sensor will not be exposed to the laser beam.

• Do not place the camera in extremely hot, cold (the operating

temperature shall be -30°C to +60°C), dusty, or damp locations, and do not expose it to high electro-magnetic radiation.

• To avoid heat accumulation, good ventilation is required for the

operating environment.

• Keep the camera away from liquid while in use.

• While in delivery, the camera shall be packed in its original packing or

equivalent.

• Regular part replacement: a few parts (e.g., electrolytic capacitor) of

the equipment shall be replaced regularly according to their average endurance time. The average time varies because of differences between operating environments and usage history, so regular checking is recommended for all users. Please contact your dealer for more details.

• Improper use or replacement of the battery may result in explosion

hazard. Replace with the same or equivalent type only. Dispose of

QSG Network Dome Camera

used batteries according to the instructions provided by the battery manufacturer.

• If the product does not work properly, please contact your dealer or

the nearest service center. Never attempt to disassemble the camera yourself. (We shall not assume any responsibility for problems caused by unauthorized repair or maintenance.)

QSG Network Dome Camera

Contents

1 Appearance Description ...............................................................................

1.1 Type I ............................................................................................... .....

1.2 Type II .............................................................................................. .....

1.3 Type III ............................................................................................. .....

1.4 Type IV ..................................................................................................

1.5 Type V ...................................................................................................

2 Installation ...................................................................................................

2.1 Memory Card Installation ......................................................................

2.2 Ceiling Mounting ...................................................................................

2.3 Mounting with Brackets ........................................................................

2.4 (Optional) Network Cable Waterproof Jacket Installation .....................

3 Set the Network Camera over the LAN ........................................................

3.1 Wiring ........................................ ...........................................................

3.2 Activate the Camera ..............................................................................

3.2.1 Activation via Web Browser ...............................................................

3.2.2 Activation via SADP Software .............................................................

3.3 Modify the IP Address ...........................................................................

4 Access via Web Browser ...............................................................................

5 Operate via Hik-Connect App .......................................................................

5.1 Enable Hik-Connect Service on Camera .................................................

5.1.1 Enable Hik-Connect Service via SADP Software .................................

5.2 Hik-Connect Setup .................................................................................

5.3 Add Camera to Hik-Connect ..................................................................

5.4 Initialize the Memory Card ....................................................................

QSG Network Dome Camera

1 Appearance Description

There are five types of camera appearance for this camera series according to the model.

1.1 Type I

Figure 1, Type I Camera Overview

Description of Type I Camera

No. Description

Mounting Base

Vertical Stand

Network Interface

IR LED

Black Liner

NOTE: Press RESET for approximately 10s when the camera is

powering on or rebooting to restore the default settings, including the user name, password, IP address, port no., etc.

No.

Description

Horizontal Stand

Bubble

Power Interface

Lens

Safety Rope

QSG Network Dome Camera

1.2 Type II

No. Description

1 Mounting Base

Horizontal Stand

3 Vertical Stand

Bubble

5 Network Interface

Power Interface

7 IR LED 8 Lens

9 Black Liner

Safety Rope

11* Audio Interface

(supported

its model

number

)

12* Alarm Interface (supported

its model

number

)

Description of Type II Camera

Figure 2, Type II Camera Overview

only by cameras with “-S” in

NOTES: *Supported only by certain camera models.

Press RESET for approximately 10s when the camera is

powering on or rebooting to restore the default settings, including user name, password, IP address, port no., etc.

QSG Network Dome Camera

only by cameras with “-S” in

1.3 Type III

QSG Network Dome Camera

Figure 3, Type III Camera Overview

1 Power supply interface (12 VDC)

2 Audio input and output interface

3 Alarm input and output interface

4 RJ-45 self-adaptive network interface (PoE)

5 Mounting base

6 Black liner

7 Lens

8 Bubble

9 Memory card slot

10 Reset button

Description of Type III Camera

No.

Description

NOTE: *Supported only by certain camera models.

Press RESET for approximately 10s when the camera is powering on or rebooting to restore the default settings, including user name, password, IP address, port no., etc.

QSG Network Dome Camera

+ 34 hidden pages

Hikvision 31XX, 21XX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual