Highpoint Technologies Rocketstor User Manual

RocketStor 6418TS

User Manual

January 15th, 2016 Revision 1.2 HighPoint Technologies, Inc.

Copyright Copyright © 2016 HighPoint Technologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc.

Trademarks Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint.

Notice Reasonable effort has been made to ensure that the information in this manual is accurate.

HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the following European directives:

 European Standard EN55022 (1998) Class B  European Standard EN55024 (1998)

Table of Contents

Product Overview ....................................................................................................................... 5

Kit Contents.................................................................................................................................. 5

RS6418S Enclosure Overview ......................................................................................................7

RocketRAID 2722 Overview .........................................................................................................8

Getting Started ............................................................................................................................. 9

Step 1: Setting Up the Hardware .................................................................................................9

Step 2: Install/Update Drivers .................................................................................................. 11

Step 3: Install HighPoint RAID Management (WebGUI) ...................................................... 18

Step 4a: Create RAID Arrays using WebGUI .......................................................................... 21

Step 4b: Create RAID Array using RocketRAID BIOS (PC only) ........................................ 25

Step 5: Initialize and format the RAID Array ....................................................................... 26

Manage your RAID array ......................................................................................................... 31

RAID Spare Pool .......................................................................................................................... 31

WebGUI Remote Login ............................................................................................................... 33

Storage Health Inspector (SHI) ................................................................................................. 34

Utilizing the Health Inspector Scheduler .............................................................................. 36

RAID Expansion (OCE/ORLM) ................................................................................................ 37

Updating RocketRAID HBA BIOS/Firmware ....................................................................... 38

Updating BIOS/Firmware using WebGUI................................................................................ 39

Updating BIOS/Firmware with load utility ............................................................................ 39

Troubleshooting – Hardware .................................................................................................. 40

Enclosure Mute Button ............................................................................................................... 40

LED Activity .................................................................................................................................. 41

I2C Bus Information ........................................................................................ 错误!未定义书签。

PC hangs during Boot Up .......................................................................................................... 43

Replacing a Failed Disk .............................................................................................................. 43

Troubleshooting – Software ................................................................................................... 44

WebGUI – Connection cannot be established ....................................................................... 44

Troubleshooting – RAID .......................................................................................................... 44

Critical Arrays .............................................................................................................................. 44

Disabled Arrays ........................................................................................................................... 46

Frequently Asked Questions .................................................................................................. 47

Setting up a Bootable RAID ....................................................................................................... 47

Recovering your Password ........................................................................................................ 48

Online Array Roaming ............................................................................................................... 48

Stuck WebGUI Installation ............................................................................. 错误!未定义书签。

Appendix A: Navigating RocketRAID 2722 BIOS Utility (PC only) ................................ 50

Appendix A-1: Create ................................................................................................................. 51

Appendix A-2: Delete ................................................................................................................. 52

Appendix A-3: Add/Remove Spare ......................................................................................... 52

Appendix A-4: Settings .............................................................................................................. 52

Appendix A-5: View .................................................................................................................... 53

Appendix A-6: Initialize ............................................................................................................. 53

Appendix B: Navigating the HighPoint WebGUI ................................................................. 54

How to Login HighPoint WebGUI ............................................................................................. 55

Appendix B-1: Global Tab.......................................................................................................... 56

Appendix B-2: Physical Tab ...................................................................................................... 57

Appendix B-3: Logical Tab ........................................................................................................ 59

Appendix B-4: Setting Tab ......................................................................................................... 67

Appendix B-5: Recover Tab ....................................................................................................... 71

Appendix B-6: Event Tab ........................................................................................................... 72

Appendix B-7: SHI (Storage Health Inspector) ...................................................................... 73

Appendix C: WebGUI Icon Guide ........................................................................................... 74

Appendix D: RAID Level Quick Reference .......................................................................... 76

Help .............................................................................................................................................. 77

HighPoint Recommended List of Hard Drives ...................................................................... 77

Contacting Technical Support .................................................................................................. 77

Product Overview

Item

Count

8-Bay Tower Enclosure

8-Port SATA 6Gb/s Turbo RAID PCIe2.0x8 Host Adapter

Low Profile Bracket

HDD Trays

SFF-8088 (Q-SATA) Cables

UL Power Cord

3.5” HDD mounting screws

2.5” SSD mounting screws

Quick Installation Guide

Feature Specifications

RocketStor 6418TS

Host Port

2x External Mini-SAS (SFF-8088)

RAID Controller /Bus Interface

RocketRAID 2722 / PCIe 2.0 x8

RAID Level

0, 1, 5, 6, 10 and JBOD (RAID 6 support limited to PC platforms)

Max. Capacity

Up to 64 TB

The RocketStor 6418TS bundle package includes a enclosure for housing your physical drives and a RAID Controller to manage and create RAID arrays of different levels.

 RocketStor 6418S Enclosure  HighPoint RocketRAID 2722 Controller

Kit Contents

Before getting started, check to see if any items are missing, damaged, or incorrect. For any discrepancy contact your reseller or go to www.highpoint-tech.com for online support.

Number Of drives

Up to 8

Drive Interface

SATA

Drive Form Factor

3.5" & 2.5”

Chassis Material

Brushed Aluminum housing

Dimension

9.37" (D) x 5.67" (W) x 12.80" (H)

Weight

14.39 lbs.

Warranty

1 Years

Advanced RAID Features

Flash ROM for Upgradeable Firmware

Storage Health Inspector

Redundant RAID Configurations

BIOS PnP (plug and play) and BBS (BIOS boot specification) support (Note: does not apply to Mac OS X)

Bootable RAID Array

Multiple RAID Partitions supported

EFI for Mac Platform

Multiple RAID Adapters supported

Online Array Roaming

Online RAID Level Migration (ORLM)

Online Capacity Expansion (OCE)

RAID Initialization Background/Foreground/Quick

Global Hot Spare Disk support

Automatic and configurable RAID Rebuilding Priority

Disk Format compatible: 512, 512e, 4Kn

Larger than 2 TB Drive and RAID Array support

Spin down Massive Arrays of Idle Disks support

Native Command Queuing

Stagger Drive Spin Up

Write Back and Write Through

Storage Monitoring and Management Suite

RAID Management Suites:

RAID Management Suites, BIOS/Firmware configuration tool, Browser-Based management tool, CLI(Command Line Interface) - scriptable configuration tool, API package

SMTP

Email Alert notification

Operating System Support

Window

2008 and Window 7 and later

Linux:

RedHat Enterprise, Open SuSE, Fedora Core, Debian, Ubuntu

FreeBSD

9.0 and Later

Mac OS X

OS X 10.6 and later

Driver embedded

OS X 10.10

Operating Environment

Temperature

(Operating) 5°C – 45°C / (Non-operating) -40°C – 65°C

Relative Humidity

(operating) 8% – 90% RH (Non-condensing) / (Nonoperating) 5% – 95% RH (Non-condensing)

Certification

CE, FCC, RoHS

Front Panel

RS6418S Enclosure Overview

Figure 1. Front Panel Overview

Figure 2. Back Panel Overview

Disk Present LED

Indicates disk is present and available

Disk Status LED

Indicates disk is performing I/O operations

Enclosure Power LED

Indicated enclosure is properly powered

Back Panel

External Mini-SAS Connector

SFF-8088 port

Mute Button

Mutes enclosure alarm only. Alarm sounds off only when FAN and TEMPERATURE fail.

AC Power Input

Connect power cord here

Power Switch

O – Off / I – On

Kensington Lock Slot

Enclosure security slot

RocketRAID 2722 Overview

RocketRAID 2722 Key

PORT2

mini-SAS (SFF-8088) Connection Corresponds to channel 1-4

PORT3

mini-SAS (SFF-8088) Connection Corresponds to channel 5-8

BEEP1

Alarm/Beeper

I2C Bus

Getting Started

Thank you for purchasing HighPoint Technologies RocketStor 6418TS. You are only a

few steps away from utilizing RAID storage using the industry’s most affordable

hardware RAID solution.

To start using your RocketStor 6418TS take the following steps:

1. Setting up the Hardware (pg. 9)

2. Install/Update drivers (pg. 11)

3. Install HighPoint RAID Management (WebGUI) (pg. 18)

4. Create RAID Arrays (pg. 21)

5. Initialize and format RAID Volumes (pg. 26)

Step 1: Setting Up the Hardware

Ensure all items listed under Kit Contents are included in your package. For any discrepancy contact your reseller or submit a support ticket online at www.highpoint-

tech.com/websupport.

Preparing the Enclosure

1. Press then pull the blue tab on the disk tray to unlock and slide the disk tray out.

Mount your hard drives onto each tray using the provided screws. Repeat for up to four hard drives.

Figure 3. 3.5" HDD Mounting Holes

2. Place the enclosure upright on a stable, flat surface

3. Connect the enclosure to a power source with the AC Power Cord.

4. Connect the enclosure to the included RocketRAID 2722 using the mini-SAS to

mini-SAS cable (SFF-8088).

Figure 4. 2.5" SSD Mounting Holes

Preparing the HBA (Host Bus Adapter)

The following instructions describe how to prepare your RocketRAID 2722 HBA for use.

To install your RocketRAID 2722:

Important: Before installing the RocketRAID 2722 Controller, ensure that your system is powered OFF.

1. Locate a PCIe 2.0 x8 slot (or compatible slot) on your PC motherboard.  Note 1: Refer to your PC manual for instructions on how to access your

motherboard.

 Note 2: Refer to your motherboard manual for instructions on how to locate

your PCI Express slot.

2. Align the RocketRAID 2722 with the PCIe slot and push straight down until card is

fully seated.

3. Tighten the connection by fastening the RocketRAID bracket and enclosure

together.

A PCI-Express 2.0 x8 card is compatible with PCI-Express 2.0 x16 and PCI-Express 3.0 x16 slots.

Step 2: Install/Update Drivers

Installing Drivers on an Existing Operating System

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest drivers ensures your product has the latest performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com

For Windows Users:

1. Download the latest driver files from our website www.highpoint-tech.com >

Support > Documents and Downloads > RocketStor 6418TS.

2. Extract the downloaded files onto your PC and note the location of the files.

3. Open Windows Device Manager (Control Panel > Hardware and Sound > Devices

and Printers > Device Manager).

4. Under Other devices, right-click RAID Controller.

5. Click Update Driver Software.

6. Click Browse my computer for driver software.

7. Navigate to where you saved the driver files.

8. Click OK.

9. Click Next, Windows security will prompt to ask if you are sure you want to

install HighPoint Software.

10. After clicking Install, driver will be installed.

11. Reboot for changes to take effect.

For Mac Users:

HighPoint Mac Drivers have file extension .dmg; make sure the file extension for the files you downloaded are the same.

1. Obtain latest driver online at www.hptmac.com

 Navigate to your specific HBA controller page (Refer to How to View HBA

Properties to find model name)

2. Click the downloaded file.

3. A mounted volume (HighPointIOP) will appear on the desktop. Click to open the

volume.

4. Click the driver package to start installation (.pkg file)

5. Follow the on-screen instructions of the installer.

6. Reboot computer for changes to take effect.

7. Make sure Driver Installed is Yes

Figure 5. Click Apple Icon > About this Mac... > System Report > PCI

Step 3: Install HighPoint RAID Management (WebGUI)

The HighPoint RAID Management (WebGUI) software is necessary to create, maintain, and view your RAID arrays.

For Windows Users:

1. Download the latest WebGUI from our website at www.highpoint-tech.com >

Support > Documents and Downloads > RocketStor 6418TS > Windows WebGUI

2. Extract and open the contents of the downloaded file.

3. Double-click HighPoint RAID Management.exe

4. Follow the on-screen instructions to complete the WebGUI installation

5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI

6. Your default web browser will open and prompt for username and password

(Default username: RAID / password: hpt). Username and password are casesensitive.

For Mac Users:

1. Download the latest WebGUI from our website www.highpoint-tech.com >

Support > Documents and Downloads > RocketStor 6418TS > Mac WebGUI

2. Double Click the downloaded Mac WebGUI file.

3. Double click the HighPointWebGUI.pkg to start he WebGUI installer.

4. Follow the installer on-screen instructions to complete the WebGUI installation.

5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI.

6. Your default web browser will open and prompt for username and password

(Default username: RAID / password: hpt). Username and password are casesensitive.

Uninstalling HighPoint RAID Management (WebGUI)

For Windows Users:

1. Open Control Panel.

2. Click Uninstall a program.

3. Select HighPoint RAID Management to uninstall.

For Mac Users:

1. Navigate to /Applications/HPTWEBGUI/uninstall.

2. Click on the uninstall script.

3. Type in the Administrator password when prompted.

Step 4a: Create RAID Arrays using WebGUI

For Mac and Windows users:

1. Login to WebGUI (Default username: RAID / password: hpt).

2. Once logged in, click the Logical tab.

3. Click Create Array:

Figure 6. Click Logical to go to create array page.

4. The RAID creation page provides many features, options, and settings. Detailed

descriptions are provided on pg. 错误!未定义书签。.

5. Select RAID 5 for Array Type. (RAID Quick Reference on pg. 错误!未定义书签。)

6. Set array name as “Tutorial_Array”.

7. Select Quick Init as the initialization method. (Note: Quick Init gives immediate

access to the array by skipping parity synchronization. Recommended for testing/verification purposes or when new disks are used.)

8. Select Write Back as the Cache Policy for better disk write performance.

9. Select 64K as the Block Size.

10. Select all 4 available disks.

11. Leave the Capacity maximum so all disk space will be utilized

12. Click Create

Figure 7. Create Array page.

13. Once created, the WebGUI will acknowledge the array has been created and the

system will prompt you to initialize the new volume.

Figure 8. (Mac OS X) Array successfully created.

Figure 9. New volume needs to be initialized before use.

Figure 10. (Windows) Array successfully created.

Figure 11. (Windows) For Windows platforms, user will be prompted to initialize disks in Disk

Management.

14. Tutorial_Array can now be seen under Logical Device Information. (Take note

that the OS name is HPT DISK 0_0; this will help identify which volume to initialize)

Figure 12. Tutorial_Array is now created and can be seen in Logical tab.

Step 4b: Create RAID Array using RocketRAID BIOS (PC only)

For PC platforms, RAID arrays can be created using the RocketRAID BIOS. To enter the RocketRAID BIOS press CTRL + H during PC boot up.

Disks must be initialized before they can be placed in RAID array.

Initialize

1. Navigate to Initialize using your arrow keys.

2. Press Enter.

3. Select the disk you wish to initialize and press Enter again for each disk.

Figure 13. The first two disks, (1), (2) are set to be initialized.

4. Press Esc to prompt initialize.

5. Press Y to allow initialize or N to cancel.

6. Disk status will change to Initialized.

After disks are initialized, you can create an array:

Create

For this tutorial we will be using all 4 drives to create a RAID 5.

1. Navigate to Create using your keyboard arrow keys

2. Press Enter to open the drop down

3. Select RAID 5: Striping with Rotating Parity

4. Change Array/Device Name to Tutorial_Array

5. Use Enter to Select all 4 initialized drives.

6. Left Capacity default.

7. Left Cache Policy as Write Back to utilize disk cache for better write performance.

8. Left Sector Size 512B

9. Select Create

10. Select No Initialization (Recommended for testing purposes only)

11. Array appears on main screen with normal status, press ESC to quit RocketRAID

BIOS.

Step 5: Initialize and format the RAID Array

Before using the newly created RAID array, you must initialize and format the new volume.

For Windows Users:

1. After creating the RAID array, open Windows Disk Management.

2. Disk Management will ask to initialize unknown disks either in MBR format or

GPT.

Figure 14. (Windows) Disk Management asks to initialize the disks before use. As a general rule, select

MBR for disks less than 2TB and GPT for disks greater than 2TB.

3. Right click the new disk, and click properties.

4. In properties, check and make sure it is a HPT VD (HighPoint Virtual Disk).

Figure 15. Disk properties show HPT VD 0-0.

5. Once the disk has been confirmed, right click the unallocated space and click

New Simple Volume.

Figure 16. Right Click unallocated space, then click New Simple Volume.

6. Follow the on-screen instructions to configure and format the drive.

7. Once finished, the new volume will receive a drive letter and be available for use.

Figure 17. RAID array is now formatted as NTFS and drive letter E:

For Mac Users:

1. After creating a RAID array, click Initialize when prompted. (Note: If you

ignored the prompt, simply open Disk Utility).

Figure 18. Disk Utility for Mac.

2. In Disk Utility, select the Volume you created on the right, then click the Erase

tab.

3. Select the desired disk format and disk name then click Erase. (Note: All

previous data on disks will be erased.)

4. When finished, your new RAID volume will be available for use.

Figure 19. (Mac) Tutorial_Array volume created and mounted on desktop.

Manage your RAID array

The following features allow you to monitor and maintain your arrays to prevent any critical failures from occurring:

 Spare Pool (pg. 31)  Email Notifications (pg. 32)  WebGUI Remote Login (pg. 33)  Storage Health Inspector (pg. 36)  Health Inspector Scheduling (pg. 36)

RAID Spare Pool

Physical drives marked as a spare will automatically be added to a redundant RAID array (RAID levels 1, 10, 5, and 6) whenever there is a disk failure. Enabling this feature minimizes the chances of data loss since it reduces the time an array is in critical status.

Add/Remove Spare

Using WebGUI:

1. Log in WebGUI.

2. Click Logical.

3. Click Spare Pool.

4. Check the box for the disk you want as a spare from Available Disks.

5. Click Add Spare.

Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox from Spare Pool > Click Remove Spare.

Using RocketRAID BIOS:

1. Press CTRL + H during system boot up to enter RocketRAID BIOS.

2. Navigate to add/remove spare using arrow keys.

3. Navigate to the drive you want added as a spare.

4. Press Enter

Note: Drives configured in a RAID array already cannot also be a spare drive

5. Pressing Enter on a drive with the status configured (spare), which means it was

previously set as a spare, will remove the drive from the spare pool.

Email Notifications

When enabled, all added recipients will receive an email notification for any event log entries. (More information about events refer to pg. )

To set up email alerts:

1. Check the Enable Event Notification box.

2. Enter the ISP server address name or SMTP name.

3. Type in the email address of the sender (email account that is going to send the

alert).

4. Type in the account name and password of the sender.

5. Type in the SMTP port (default: 25).

6. Check support SSL box if SSL is supported by your ISP (port value will change to

465, refer to your ISP if you have a specific SMTP port.

Note: After you click ‘Change Setting’ the password box will become blank.

Adding Email Recipients

You can add multiple email addresses as receivers of a notice.

1. Type the email of the recipient in the E-mail text box.

2. Type the name of the recipient in the Name text box.

3. Check which type(s) of events will trigger an email in the respective Event Level

check boxes.

4. (Optional) Click test to confirm settings are correct by sending out a test email.

5. Click add to add the recipient to recipient list.

6. The added recipient will display in under Recipients.

The email will send to your recipients the output recorded in the event log.

Figure 20. Example event log email message.

WebGUI Remote Login

A user connected to a local network can remotely access the WebGUI using the IP address of the host device.

To obtain your IP address

For Windows Users:

1. Open a command prompt window on the host computer.

2. Type ipconfig

3. Look for the section that contains your network adapter information

4. Take Note the IP address

Figure 21. Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143

Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to setting)

You can then remotely access the WebGUI using any other computer that is in your local network by opening any web browser and typing http://{IP address of host computer}:7402 (default port is 7402)

For Mac Users:

1. Open a terminal window on the host computer (computer that is connected to the

RS6418TS enclosure)

2. Type ifconfig.

3. Look for the connection that has status: active

4. Write the IP address located after inet:

Figure 22. Example: en2 has active status, the IP is 192.168.1.254

Storage Health Inspector (SHI)

The Storage Health Inspector monitors each individual disk’s health. Monitoring disk SMART attributes can prevent critical RAID failures from occurring.

This section covers the following:

 Enabling SMART Monitoring  Disabling SMART Monitoring  Changing HDD Temperature Threshold

Enabling SMART Monitoring

To access the SMART attributes of an individual disk:

1. Log in to WebGUI (default user: RAID password: hpt).

2. Select the proper controller using the drop down menu on the top left.

3. Click the SHI tab.

4. Click SMART on the desired disk.

5. Click Enable to enable SMART monitoring.

Disabling SMART monitoring

You have the option the disable SMART monitoring on each individual disk:

1. Select the proper controller using the drop down menu on the top left.

2. Click the SHI tab.

3. Click SMART on desired disk.

4. Click Disable.

Note: Disabling SMART will prompt the Storage Health Inspector to change the disk status to ‘Failed’. The alarm will not alert you when this setting is changed. And any potential warnings due to S.M.A.R.T attribute technology will not.

Changing HDD Temperature Threshold

To ensure hard disk temperatures remain within safe operating temperatures, enable Storage Health Inspector to monitor disk temperatures. In SHI, you can set a threshold so that the WebGUI or controller alarm (if enabled) can warn you when physical disks get too hot.

1. Log in to WebGUI.

2. Select the controller from the drop down on the top left.

3. Click SHI.

4. Type the desired harddisk temperature threshold (°𝐹).

5. Click Set.

Utilizing the Health Inspector Scheduler

The Health Inspector Scheduler (HIS) enables you to periodically check your disk/arrays to ensure they are functioning optimally.

Creating a New Verify Task in HIS

All arrays will appear under New Verify Task

1. Log in to WebGUI.

2. Select the proper controller from the top left drop down.

3. Click SHI.

4. Click Schedule.

5. Select the array you want to schedule the verify task.

6. Type the name in Task Name entry box.

7. Choose whether you want to schedule.

 One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock).  Or a specific schedule you can adjust based on Daily, Weekly, or Monthly

options.

8. Click Submit.

9. Your entry will appear under Tasks List.

Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task.

RAID Expansion (OCE/ORLM)

Important: It is recommended to Verify/Rebuild your array before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process but it must be resumed until completion.

To add more capacity to your current configuration follow these steps:

1. Log in WebGUI

2. Select desired controller from drop down menu on top left

3. Click Logical

4. Click Maintenance for the array you want to change

 Select a different RAID level to Migrate  Select the same RAID level to Expand

BIOS resource issue

Inefficient BIOS code may cause your boot-up to hang during POST.

5. Important: Record all the physical drives currently in array.

6. Click ORLM

7. Select the physical drives you recorded earlier and the drives you want to add

8. Click Submit

Upon submission, you will receive a prompt stating ORLM created successfully.

The Logical Device Information will change status to migrating.

Updating RocketRAID HBA BIOS/Firmware

Having the latest BIOS ensures you have the latest firmware stability and performance improvements. Updating the BIOS may fix boot up or system resource issues; make sure to read the README before making any changes.

A few reasons as to why update BIOS/Firmware:

Compatibility fixes

Updating firmware may fix issues that occur when using new hardware

Bug fixes

Bugs that are discovered post release are fixed in subsequent updates.

Updating BIOS/Firmware using WebGUI

Keeping the firmware up to date ensures that your RAID controller the latest compatibility and performance updates.

1. Locate the latest firmware on our webpage at www.highpoint-tech.com.

2. Extract the contents of the file.

3. Refer to the readme (if included) to make sure you have the correct firmware for

your HBA Note: Your HBA name and properties can be found in the WebGUI > Physical Tab.

4. Locate the proper firmware file.

5. Login to WebGUI, then click the Physical tab.

6. Under Update Firmware, click Browse and browse to your firmware file.

7. Click Submit.

8. Reboot for changes to take effect.

Updating BIOS/Firmware with load utility

Create a bootable USB using a utility such as Rufus. Caution: Creating a bootable USB will erase all previous data stored on it.

1. Download the latest BIOS/Firmware file found at www.highpoint-tech.com

2. Extract the file contents onto the bootable USB

3. Read the README for instructions on how to flash the BIOS onto your hardware.

4. Reboot your computer into DOS mode by:

 Setting boot priority to the bootable USB  Removing all bootable drives (OS, CD Drives) from motherboard and leaving

only the bootable USB and RocketRAID card plugged in

5. Once in DOS mode, you should see a command line interface

Figure 23. Bootable USB formatted with Rufus Utility, FreeDOS CLI (Command Line Interface)

6. Type in the command you found in the README (ex. load.exe <filename>.

7. Reboot for changes to take effect.

Troubleshooting – Hardware

If you face any hardware related issues involving the RS6418S enclosure, disk drives or RAID controller, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

Enclosure Mute Button

The mute button on the back will mute the alarm for enclosure related issues such as enclosure FAN or TEMPERATURE failures. Failures associated with the RAID controller will trigger the RAID card alarm, and cannot be muted with the enclosure mute button.

LED Activity

LED Status

Interpretation

STABLE GREEN

 Disk is detected and connection has

been made

 Enclosure is properly powered

BLINKING BLUE

Disk is in use and performing I/O activity such as:

 Rebuilding an array  Verifying data integrity  Transferring data

STABLE BLUE

 Enclosure is properly powered

UNLIT

 Unit is powered OFF  Disk tray is empty  No disk I/O occuring

The following information tells you how to interpret LED activity seen on the enclosure and disk trays.

Table 1. LED Status Information

Table 2. LED Diagrams

Icon

Normal

Faulty

Disk Tray Top LED

 When powered

on, the LED will be a STABLE

GREEN

Disk Tray Bottom LED

 When disk is

busy, LED will be BLINKING

BLUE

Power LED

 When

enclosure is powered on LED will be

SOLID BLUE

 Power LED will

be UNLIT if not connected to a running host system

Present

Active

Failed

Identify

Disk Tray

GREEN

BLUE

N/A

Enclosure

LEDs

BLUE

N/A

Table 3. LED Reference Chart

Present – Indicates that the disk is present and available. Active – Indicates the disk is performing disk I/O

Failed – Indicates disk failure (Not Applicable for RS6418X series) Identify – Identify LED is a setting that can be enabled in Physical > devices. This

setting will bring up a RED LED for the drive that is enabled for easy identification. (Not Applicable for RS6418X series)

PC hangs during Boot Up

The most common symptom for this problem is the lack of system resources. The following are some methods that may help troubleshoot.

Update Motherboard BIOS

To update your motherboard BIOS, refer to your motherboard manufacturer’s user manual or website.

Update RocketRAID BIOS

To update RocketRAID BIOS refer to either of the following sections:

 Using a Bootable USB to update BIOS (pg. 39)  Updating the BIOS through WebGUI (pg. 39)

Note: If system hangs on RocketRAID BIOS, press END to bypass the BIOS and continue boot up.

Permanently disable BIOS with RocketRAID QuickBIOS

For users using RAID as a data RAID (not booting from RAID array), you can permanently disable the RocketRAID BIOS. To obtain the QuickBIOS file associated with your card, open a support ticket at

www.highpoint-tech.com/websupport.

Replacing a Failed Disk

When a disk in your array fails it is important to get it replaced or rebuilt as soon as possible to prevent any data loss.

1. Identify the faulty disk.

 Look at the front panel for the RED disk error LED to be LIT.  Log in to WebGUI and check the Logical Tab.

2. Once disk has been identified press the disk tray blue tab and slide the failed drive

out.

3. Replace the failed drive with a new drive.

4. If auto rebuild is Enabled, the rebuild process should start immediately.

5. If auto rebuild is Disabled, click Rescan on the left panel to initiate rebuilding.

Troubleshooting – Software

If you face any software related issues involving the HighPoint RAID Management (WebGUI), refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at www.highpoint-tech.com/websupport.

WebGUI – Connection cannot be established

1. Check the connection of the card with its PCI Express slot. (PCIe 2.0 x8 for

RR2722)

2. Check and make sure the cables are not faulty.

3. Check Device Manager (Windows) or System Report (Mac) to verify the device

and drivers are installed and detected by the OS

a. For Windows Users:

i. Open Device Manager.

ii. Click on the Storage Controller tab.

iii. Check to see if RocketRAID 2722 RAID Controller is listed.

iv. If RocketRAID 2722 RAID Controller is not listed, check to see if

RAID Controller is under Unknown devices.

v. If RAID Controller is under unknown devices, re-install

RocketRAID drivers.

vi. If no RAID Controller is present, recheck your hardware and cables.

b. For Mac Users:

i. Click the Apple Icon on the menu bar.

ii. Click About this Mac > System Report.

iii. Click PCI.

iv. Check to see the Type: RAID Controller and Driver Installed: Yes.

v. If Driver Installed is No, re-install the drivers.

vi. If no RAID controller is present, recheck your hardware and cables.

Troubleshooting – RAID

If you face any RAID related issues involving your RAID array, refer to the following sections for troubleshooting tips. For all other problems, submit a support ticket at

www.highpoint-tech.com/websupport.

Critical Arrays

When your disk is critical, that means your array as a whole is still accessible, but a

Common scenarios for critical status

 Unplugging disk that is part of an array  Bad sector detected on a disk part of the

array

 Unrecoverable data during rebuilding  Defective port or cable interrupts rebuilding

process

disk or two is faulty (depending on your RAID level) is in danger of failing.

To recover from this situation,

1. It is recommended to backup your existing data if accessible.

2. Identify which disk is faulty.

 You can refer to the LED lights on the enclosure.  Refer to the WebGUI Logical tab and Event tab.

3. Re-insert the faulty disk or replace with a new disk.  Array will rebuild automatically if you enable auto-rebuild setting and you

simply reseated the faulty disk. Note: Click Rescan if array still does not rebuild automatically.

 (Note: When replacing with a new disk, make sure the new disk capacity is equal

to or greater than the faulty disk capacity. Also make sure previous RAID configurations on the replacement disk are deleted.)

4. Once a new disk is added, add the new disk into the critical array.

 Log in to WebGUI.  Click Logical Tab.  Click Maintenance > Add disk > select the appropriate disk.

5. Rebuild should start automatically.  If rebuild does not start, click ‘Rescan’ on the left hand panel.

Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space.

Rebuild failed

Rebuilding operations may fail due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in HighPoint WebGUI.

1. Log in to WebGUI.

2. Click Setting tab.

3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled.

This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair the disks with bad sectors.

Critical array becomes disabled when faulty disk was removed

If this is the case, check to make sure you removed the correct disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays, follow these steps to restore the previous state:

1. Shut down your PC.

2. Shut down the RS6418S Enclosure.

3. Place all disks back to original configuration.

4. Boot up PC.

5. Once array is back to critical status, identify the correct disk and replace it.

Disabled Arrays

If two or more disks in your array go offline due to an error or physical disconnection your array will become disabled.

To recover a disabled array, using the ‘Recover Tab’ will yield the best results. To

utilize the Recover tab, you will need to insert the exact physical drives that are listed on the recover list. The goal of using recover is to get the RAID status back to critical/normal, allowing you to access and back up your data.

Example: RAID 5 Disabled Array:

Recover with RAID Maintenance

1. Log in to WebGUI.

2. Click Maintenance for the array that is disabled.

3. Click Recover.

Recover RAID with Recover Tab

Before using the Recover tab to recover your array, check to see if the RAID array is listed in your Recover List. Once you have confirmed the RAID array is there, proceed to delete the disabled array.

1. Log in to WebGUI.

2. Click Maintenance for the array that is disabled.

3. Click delete, to delete the disabled array.

4. Click Recover Tab.

5. Select the RAID configuration you just deleted.

6. Click Recover Array.

Frequently Asked Questions

This section covers some commonly asked questions:

How do I set up a Bootable RAID? (see pg. 错误!未定义书签。) How do I recover my WebGUI password? (see pg. 错误!未定义书签。) If I purchase another HighPoint RAID Controller, will my data be retained? (see pg. 错误! 未定义书签。)

Setting up a Bootable RAID

For Windows Users:

Creating an array and then installing Windows OS onto the RAID configuration is a bootable array. Since you cannot use the conventional method of installing drivers, the drive must be loaded during installation.

Materials:

1. Operating System Install CD

2. Driver files for RocketRAID 2722

3. USB thumb drive

Instructions:

1. On first boot-up, press CTRL + H during the HighPoint RocketRAID splash screen

to enter the BIOS RAID creation utility.

2. Create the array you want to install your Windows Operating System onto

3. With the array created, download the RS6418S drivers from www.highpoint-

tech.com and load them onto a USB. You will need to locate the files when

prompted to load drivers during Windows Installation

4. Start Windows Installation.

5. When prompted Where do you want to install Windows? Click Load Driver

6. When prompted, click Browse

7. Browse to your connected USB and driver files you downloaded

8. Click OK, and once loaded, you will see a list of drivers detected.

9. Select the HighPoint driver file

10. Click Next, and you should see the RAID arrays you created

11. Select the RAID array and click Next

12. Follow the Windows installation instructions to complete your installation

Set Array as Boot Device

1. Enter RocketRAID BIOS during boot up (CTRL+H)

2. Navigate to settings using arrow keys

3. press Enter

4. press Enter again

5. Select the desired RAID array

6. You will return to the main screen once flag is set.

For Mac Users:

1. You must have an existing installation of the Mac operating system installed.

2. Set up the RS6418TS by following the steps outlined in Getting Started.

3. Once an array is created, the logical volume can be seen by your operating

system

4. Use a 3

drive onto the logical drive you just created.

party disk cloning tool (eg. Carbon Copy Cloner) to copy your bootable

Recovering your Password

For Windows Users:

1. Open file explorer

2. Navigate to C:/Windows/

3. Delete hptuser.dat

4. Reboot

For Mac Users:

1. Open Terminal

2. Type or navigate to cd /usr/share/hpt

3. Type rm hptuser.dat, to remove the file

4. Reboot

Online Array Roaming

One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if the

RS6418S fails or you wish to use another RAID controller, the RAID configuration data can still be read by another HighPoint card.

For Linux and FreeBSD users:

Refer to the Driver Installation Guide and README files in each driver package for steps to install.

The latest drivers can be found at www.highpoint-tech.com

Appendix A: Navigating RocketRAID 2722 BIOS Utility

Use the following keys to navigate the BIOS utility

Keyboard Arrow Keys

Navigate the menu

Enter

Makes a selection

ESC

Exit current menu / exit BIOS utility

Function

Options

Create

Configure RAID arrays

 RAID 0 : Striping  RAID 1: Mirroring  RAID 1/0: Striping over Mirroring  RAID 5: Striping with Rotating Parity  RAID 5/0: Striping over RAID 5  RAID 6: Double parity  JBOD ( Volume)

Refer to RAID level reference chart for more information on individual RAID levels.

Delete

Delete RAID arrays

 Your created RAID arrays

Add/Remove Spare

Add or remove spare drives

 Your Physical Drives.

(PC only)

The RocketRAID BIOS is capable of viewing and creating RAID arrays. You can enter the BIOS by pressing CTRL+H during boot up.

To enter the RocketRAID BIOS:

1. Boot up your PC.

2. When RocketRAID splash screen appears, press CTRL + H.

3. You will enter the RocketRAID BIOS Setting Utility.

Table 4. Summary of BIOS options

Settings

Adjust boot settings

 Select Boot Device  Staggered spin up

View

View your physical drives or RAID arrays

 Devices  RAID array

Initialize

Initializes your drives

 Your Physical Drives

Table 5. Options under Create

Array Name

Press enter and input a desired array name

Select Devices

A list of detected physical drives will appear Press enter for each drive you want in the array Press ESC when finished

Capacity

Input the amount of disk space you want array to take (GB)

Cache Policy

Select Write Through or Write Back

Sector Size

Unnecessary for Operating Systems higher than Windows XP 64-bit. Select

desired logical sector size, [512B, 1K, 2K, 4K]

Create

Creates the array using the settings provided

Appendix A-1: Create

Select this option to begin creating your RAID arrays.

Appendix A-2: Delete

When RAID arrays are created, the HighPoint controller will store “RAID markers” on

the first few sectors of your hard drives. Deleting the RAID array will delete the RAID markers, and the rest of the data will remain intact.

1. Navigate to Delete using arrow keys

2. Press Enter

3. Select desired RAID array

4. Press Enter to delete

5. Confirm deletion by pressing Y or cancel deletion by pressing N.

Appendix A-3: Add/Remove Spare

Physical disks that are added as spares are known as spare drives. Spare drives will automatically replace a failed drive and initiate the rebuilding process.

To configure a spare drive in BIOS:

1. Navigate to add/remove spare using arrow keys

2. Navigate to the drive you want added as a spare

3. Press Enter Note: Drives configured in a RAID array already cannot also be a

spare drive

4. Pressing Enter on a drive with the status configured (spare), which means it

was previously set as a spare, will remove the drive from the spare pool.

Appendix A-4: Settings

Select Boot Device

If you are booting from your RAID array, you can set a boot marker onto the array using this option. The motherboard BIOS will set the RocketRAID card as a boot priority when this option is checked.

1. Navigate to settings using arrow keys

2. press Enter

3. press Enter again

4. Select the desired RAID array

5. You will return to the main screen once flag is set.

Staggered Spin Up (Default: Disabled)

Devices

 Channel: location of physical drive  Model Number: name of physical drive  Capacity: total capacity of physical drive  Mode: Physical drive controller mode  Status: Normal, critical, or disabled

RAID Array

 Array name: Name of your array  RAID Level: Level of your array  Capacity: Total capacity of array  Status: Normal, critical, or disabled  OCE/ORLM: Expansion/migration status

Staggered Spin up is implemented for users that need to power up multiple hard drives. Powering on all hard drives simultaneously draws a large electrical load; staggered spin up will power on each hard drive one at a time resulting in a stable, lower current draw.

Enabling this setting will instruct the card to power up the hard disks sequentially (one disk approximately every 2 seconds). Some disks do not support this feature, and it is not recommended to enable this option if that is the case.

Appendix A-5: View

The following two options, devices and RAID array, offers certain information related to either the physical drive or logical drive.

Appendix A-6: Initialize

1. To initialize your disks:

2. Navigate to initialize using your arrow keys

3. Press Enter

4. Select the disk you wish to initialize and press Enter again for each disk

Figure 24. The first two disks, (1), (2) are set to be initialized.

Tab Name

Function

Global View

View HBA (Host Bus Adapter) and Storage Properties

Physical

Logical

Manage and create RAID arrays

5. Press Esc to prompt initialize

6. Press Y to allow initialize or N to cancel.

7. Disk status will change to Initialized.

Appendix B: Navigating the HighPoint WebGUI

The HighPoint WebGUI management utility allows you to do several key things:

Setting

Adjust WebGUI controls settings

Event

Show WebGUI Event Log

SHI (Storage Health Inspector)

View and schedule S.M.A.R.T monitoring

Recover

Revert to previously created arrays

Logout

Logout of WebGUI

Help

Additional WebGUI documentation Online Web Support

How to Login HighPoint WebGUI

You can reach the HighPoint WebGUI log in page either by:

 Double clicking on the HighPoint RAID Management icon created on your desktop  Opening your preferred web browser and typing http://localhost:7402 in the

address bar.

The default username and password to login is:

Username: RAID

Password: hpt

Username and Password are Case-Sensitive (Username is not changeable)

Appendix B-1: Global Tab

The GUI Global view provides an overview of what each HighPoint controller card connected to your computer detects. It is also the first page you see when logging in.

 Host Bus Adapter Properties  Storage Properties

On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

HBA Properties

 Host Adapter model: the model name of the controller  Enclosure Count: number of external enclosures detected  Physical drives: number of drives seen by the controller  Legacy Disks: number of Legacy disks connected. Legacy disks are physical

drives that have previous partitions stored on them.

Storage Properties

Total capacity: the combined capacity of each physical disk connected to controller Configured capacity: the amount of space used for creating arrays

Free Capacity: total amount of space unused

Appendix B-2: Physical Tab

The physical tab shows general and extended information about the controller you are using. Information about the firmware, BIOS, and operating temperatures are all located here. This information is useful for identifying what RAID controller model you have and to make sure you have the most updated version available.

Controller Information: Lists the controller model name, BIOS version, and vendor.

 Model Name: RocketRAID 2722 SAS Controller (for RS6418TS)  BIOS Version: v1.12 (as of 5/5/2015)  Vendor: HighPoint Technologies, Inc.

Update Firmware: Allows you to update the controller BIOS through the WebGUI.

The following properties are part of the Physical Devices Information box under the physical tab.

 Model – Model number of the physical drive  Capacity – Total capacity of the physical drive  Revision – HDD device firmware revision number  Read Ahead* - (Enable/Disable) Disk read ahead.  Location – Device location (example: 1/2 states controller 1, slot 2)  Write Cache* – (Enable/Disable) the disk write cache  Max Free – space on disk that is not configured in an array  Status – (Normal, disabled, critical) status of the disk  NCQ* – (Enable/Disable) Native Command Queuing  Serial Number – serial number of the physical disk  Identify LED* – On/Off – toggle the IDENTIFY (RED) on the front panel  Unplug – Safely ejects selected disk. Other methods of disk removal will trigger

alarm if enabled.

* Disk properties that can be adjusted.

Read Ahead

Enabling disk read ahead will speed up read operations by pre-fetching data and loading it into RAM.

Write Cache

Enabling write cache will speed up write operations.

NCQ (Native Command Queuing)

A setting that allows disks to queue up and reorder I/O commands for maximum efficiency.

Identify LED

The Disk tray LED lights on the front panel can be toggled ON or OFF.

Rescan

Clicking rescan will immediately signal the controller to scan for any changes in the connection. Clicking this button will also stop any alarm if currently ringing.

Appendix B-3: Logical Tab

The Logical tab is where you are edit, delete, and maintain your RAID configurations,

Array Type:

 JBOD – Just a Bunch of Disks  RAID 0 - Striping  RAID 1 - Mirroring  RAID 5 – Rotating Parity bit  RAID 1/0 – Striping of Mirrored Drives  RAID 6 – Double Parity Bit

as well as, adding drives to your spare pool. The logical tab has the following settings:

 Create Array  Spare Pool  Logical Device  Rescan  Beeper Mute

An array is a collection of physical disks that will be seen as one virtual drive by your Operating System (OS). The RS6418TS has a RocketRAID 2722 controller capable of creating the following array types

Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference)

Array Name: the name that will be displayed in Logical Device Information (Default:

RAID_<level>_<array number>)

Initialization Method:

 Keep Old Data: This option skips the initialization process and all data on each

physical disk of the array will be untouched.

 Quick Init: Grants immediate access to the array volume. This option will delete

previous user data, but will not build parity. Recommended for testing purposes only or when new disks are used. Not recommended for RAID 5, RAID 50, and RAID 6.

 Foreground: The array initialization process will be set at high priority. During

this time array will be non-accessible, but initialization completion time will be shorter.

 Background: The array initialization process will have a lower priority. During

this time array will be accessible, but initialization completion time will be longer.

Note 1: Initializing takes a significant amount of time (approximately 2 hours per 1 TB).

Cache Policy (Default: Write Back)

Write Back – Any data written to the array will be stored as cache, resulting in better

I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.

Write Through – Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.

Block Size (default: 64K)

[16K, 32K, 64K, 128K, 256K, 512K, 1024K are the supported block sizes]

This option allows you to specify the block size (also known as “stripe size”) for

specific array types (RAID 0, 1, 5, 6, 10, and 50). Adjusting the block size allows you to tailor the array performance towards specific application. Consider the sizes of disk I/O data you are dealing with; as a general rule larger disk I/O may benefit from smaller

block sizes, and smaller disk I/O may benefit from larger block sizes. A block size of 64 KB is recommended since it gives balanced performance for most applications.

Capacity (Default: Maximum)

The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk.

Example Capacity calculation:

A RAID 5 organizes data in the manner shown below. All parity data will become unusable for the user and not included in the total disk capacity.

Disk 1

Disk 2

Disk 3

Disk 4

Data 1

Data 2

Data 3

Parity

Data 4

Data 5

Parity

Data 6

Data 7

Parity

Data 8

Data 9

Parity

Data 10

Data 11

Data 12

Therefore, RAID 5 capacity will be [SMALLEST DISK CAPACITY] * (number of disks – 1).

Spare Pool

Spare disks are physical disks that will immediately replace critical disks in an array. Only redundant RAID arrays (RAID 1, 5, 6, 10, and 50) support spare drives.

Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure. Having this feature minimizes the chances of a data loss by reducing the time an array is in critical status.

Disks added to the spare pool will show under Spare Pool and can be removed by checking the disk checkbox from Spare Pool > Click Remove Spare

Logical Device Information

Logical device tab is the default page upon clicking the Logical tab of the WebGUI. This page contains information about your RAID arrays and individual disks your system detects.

Logical Device Information

Arrays you create and the properties associated with them will appear here.

Maintenance

Once an array has been created, you have the option maintain it.

Array Information

Clicking on the maintenance button will show you the Array information box. Different array statuses (Normal, critical, disabled) will have different maintenance options.

Normal Status

Figure 25. Maintenance options for Normal Arrays.

Delete – deletes the selected RAID array Unplug – powers off the selected RAID array Verify – verifies the integrity of the RAID array

Change Cache Policy – Toggles between Write through and Write back cache Change Margin – Adjust margin when DV mode is enabled Rename – renames the RAID array OCE/ORLM – Online Capacity Expansion / Online RAID Level Migration

Critical Status

Figure 26. Maintenance options for Critical Arrays.

A critical status array has all the normal status options except the following:

 The Array can no longer be renamed  Add Disk replaces the Verify disk option

Once array status changes to critical, the faulty disk will be taken offline and you can either:

 Reinsert the same disk  Insert new disk

Reinserting the same disk should trigger rebuilding status, since data on the disk would be recognized.

If you insert a new disk, clicking add disk will give you the option to select that disk and add it to the array.

Disabled Status

Figure 27. Maintenance options for Disabled Arrays.

A disabled status array means that your RAID level does not have enough disks to function.

 Your data will be inaccessible.  Rebuilding will not trigger, since RAID does not have enough parity data to rebuild

upon.

Your options in Maintenance of a Disabled array are:

Delete – will delete the array Unplug – will take array offline, making it safe to remove Recover – will attempt to recover the array using the list from the recover tab

Physical Device Information

 Location – which controller and port the drive is located in  Model – model number of the drive connected  Capacity – total capacity of the drive  Max Free – total capacity that is not configured

Rescan

Clicking rescan will force drivers to report array status. For any disk(s) you hot plug into the device, do not click rescan until all physical drives are detected and appear under Logical Device Information.

Beeper Mute

The controller emits a beeping sound whenever an

 Array falls into critical status  Array falls into disabled status  You unplug a disk  Your disk fails due to bad sectors  SMART sensors anticipate drive failure

If device is currently beeping, clicking Beeper Mute will mute the sound immediately. Note: This button does not permanently mute the alarm. In order to permanently mute the alarm, go to Setting > Enable audible alarm > Disabled.

Appendix B-4: Setting Tab

Under this tab, user can

 Enable auto-rebuilding  Enable rebuilding on error  Turn audible alarm on/off  Set spindown time for idle disks  Restrict to localhost  Set rebuild priority  Change port number  Change WebGUI password

System Settings

Enable auto rebuild (default: Enabled)

When a physical drive fails, the controller will take the drive offline. Once you reinsert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled.

Enable continue rebuilding on error (default: Enabled)

When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When rebuild is finished, the data may be accessible but data inconsistency due to ignored bad sectors may cause problems in the future. If this option is enabled, HighPoint recommends user to check the event log for bad sectors.

Enable audible alarm (default: Enabled)

When a physical disk fails, the controller will emit an audible sound signaling failure. This option mutes the alarm.

Set Spindown Idle Disk (minutes) (default: Disabled)

When set, physical drives will spindown a certain amount of time after disk activity ceases. Only 10, 20, 30, 60, 120, 180, 240 minutes setting are available.

Restrict to localhost access (default: Enabled)

Remote access to the controller will be restricted when enabled, other users in your network will be unable to remotely log in to the WebGUI.

Rebuild Priority (default: Medium)

You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest]

Port Number (default: 7402)

The default port that the HighPoint WebGUI listens on is 7402. You may change it to any open port.

Password Setting - Changing your WebGUI password

Under Password Setting type your new password and confirm it, then click submit.

Email Setting

The following topics are covered under email:

 SMTP Setting  Adding Recipients

You can set the controller to send an email out to recipients of your choosing when certain events (refer to Event Tab) trigger.

SMTP settings

To set up email alerts:

1. Check the Enable Event Notification box.

2. Enter the ISP server address name or SMTP name

3. Type in the email address of the sender (email account that is going to send the

alert)

4. Type in the account name and password of the sender

5. Type in the SMTP port (default: 25)

6. Check support SSL box if SSL is supported by your ISP (port value will change to

465, refer to your ISP if you have a specific SMTP port.

Note: After you click ‘Change Setting’ the password box will become blank.

How to Add Recipients

You can add multiple email addresses as receivers of a notice.

1. Type the email of the recipient in the E-mail text box

2. Type the name of the recipient in the Name text box

3. Check which type(s) of events will trigger an email in the respective Event Level

check boxes

4. (Optional) Click test to confirm settings are correct by sending out a test email

5. Click add to add the recipient to recipient list

6. The added recipient will display in under Recipients

The email will send to your recipients the output recorded in the event log. Example email message:

Figure 28. Example event log email

Appendix B-5: Recover Tab

Previously created arrays will be stored under this tab. Recovering an array from here will attempt to recover a ‘disabled’ array and make it ‘normal’.

The Recover List will list all your previous and current created arrays. Each entry will list the following properties:

 Array name  RAID level  Array Capacity  Time created ( YYYY/MM/DD, HH/MM/SS, 24 hr clock format)  Location of physical drives  Model of physical drives

Important: When recovering an array it is important to note the location and model of each physical drive because you can only recover using those exact positions and drive model.

Backup your Recover List

The recover list is a record of your previously created arrays containing the model and location information of your physical drives. Recovering from the list could help bring a disabled array back to normal status for emergency data retrieval.

To backup your recover list:

Icon

Name

Definition

Information

Includes general administrative tasks:

 Create/delete

arrays

 Configuring spares  Rebuilding arrays

1. Log in to WebGUI

2. Click Recover Tab

3. Click Backup to File

Note: The file will be saved as hptrec.rec

How to Reload your Backup Recover List

In the case that you cleared the recover list or it does not appear for any reason, you can recover it if you saved the list beforehand.

To reload your recover list

1. Log in to WebGUI

2. Click Recover Tab

3. Under Update Recover List click Browse…

4. Locate your previously saved hptrec.rec file and select it

Note: loading a back up recover list will completely replace the current recover list.

5. Click Submit

Appendix B-6: Event Tab

In the event tab, you can see log entries associated with the HighPoint device. The event log provides useful information when troubleshooting your set up.

In the event tab, there are four options available:

 Download – save the log file on your computer  Clear – clears all log entries  Prev – view previous log page  Next – view next log page

Table 6. Event Log Icon Guide

 Configuring event

notifications

 Configuring

maintenance

Warning

Alerts issued by the Host Adapter:

 High temperatures  Sector errors  Communication

errors

 Verification errors

Error

Hardware related problems

 Hard disk failure  Broken errors  Memory failure

The event view is a basic error logging tool built into the HighPoint WebGUI.

Appendix B-7: SHI (Storage Health Inspector)

 S.M.A.R.T Attributes  HDD Temperature Threshold  Storage Health Inspector Scheduling

The SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

Appendix C: WebGUI Icon Guide

Critical – missing disk

A disk is missing from the array bringing it to ‘critical’ status. The array

is still accessible but another disk failure could result in data loss.

Verifying

The array is currently running a disk integrity check.

Rebuilding

The array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’ state array.

Critical – rebuild required

The array has all disks, but one disk requires rebuilding.

Disabled

The icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible

Initializing

The array is initializing. The two types of initialization is Foreground and Background. (See Initialization)

Uninitialized

The array initialization process has been interrupted, and the process is incomplete.

Not Initialized

Disk is not initialized yet, and needs to be initialized before use

OCE/ORLM

Array is performing a OCE/ORLM operation

OCE/ORLM has stopped

The array expansion process has been stopped.

Legacy

An existing file system has been detected on the disk. These disk are classified as legacy drives.

Spare

The device is a spare drive, it will automatically replace any failed drive part of an array.

Normal

The array status is normal

Initializing

The array is initializing, either foreground or background initialization

Initialization Stopped

The initialization has been stopped. Current status is uninitialized.

Critical – Inconsistency

Data in the array is inconsistent and needs to be rebuilt.

Critical – missing disk

A disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.

Rebuilding

The array is currently rebuilding.

Verifying

The array is performing a data consistency check. Array status will show ‘verifying’.

Disabled

The array does not have enough disks to maintain the RAID level. A disabled array is not accessible.

OCE/ORLM

Array is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’

OCE/ORLM stopped

The ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’

Critical – OCE/ORLM

A disk member is lost during the OCE/ORLM process.

Critical – OCE/ORLM - rebuild

The expanding/migrating array requires a rebuild.

Appendix D: RAID Level Quick Reference

Type

Description

Min. disks

Usable space

Advantage

Disadvantage

Application

JBOD

Just a bunch of disk

100%

Each drive can be accessed as a single volume

No fault tolerance - failure of one drive results in complete data loss

Backup

RAID

Disk Striping

100%

Offers the highest performance

No fault tolerance – failure of one drive in the array results in complete data lose

Temporary file, performance driven application.

RAID

Disk Mirroring

50%

Provides convenient low-cost data redundancy for smaller systems and servers

Useable storage space is 50% of total available capacity. Can handle 1 disk failure.

Operating system, backup, and transaction database.

RAID

Disk Mirroring followed by stripe

50%

High read performance and medium write performance with data protection for up to 2drive failures

Useable storage capacity equals total capacity of all drives in the array minus two

Fast database and application servers which need performance and data protection

RAID

Disk Striping with Rotating parity

67-94%

High read performance, and medium write performance with data protection with a single drive failure

Not recommended for database applications that require frequent/heavy write sessions. Can handle 1 disk failure.

Data archives, and ideal for application that require data protection

RAID

Disk Striping with dual rotating parity

50-88%

High read performance, and medium write performance with data protection in case of up to two drives failure

Not recommended for applications that require frequent/heavy write sessions.

Data archives and ideal for application that requires data protection

Help

Online Help redirects you to additional documentation concerning the HighPoint

WebGUI. Register Product takes you to HighPoint’s web support. On this page you can create a new customer profile where you can register your product or post an online support ticket.

HighPoint Recommended List of Hard Drives

HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

http://highpointtech.com/PDF/Compatibility_List/RocketRAID_600_2700_3600_and_4500_Series_RAID _HBA_Hard_Drive_Compatiblity_List.pdf

Contacting Technical Support

Frequently asked questions (FAQ) can be found on the online knowledge base:

http://www.highpoint-tech.com/websupport/kbn.php

For any help and support, submit a support ticket online at http://www.highpoint-

tech.com/websupport/ .

You may also call us during our regular business hours: Monday – Friday (Excluding Holidays), 9 AM to 6 PM Phone: (408) 240-6108

Highpoint Technologies Rocketstor User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Overview

Kit Contents

RS6418S Enclosure Overview

RocketRAID 2722 Overview

Getting Started

Step 1: Setting Up the Hardware

Step 2: Install/Update Drivers

Step 3: Install HighPoint RAID Management (WebGUI)

Step 4a: Create RAID Arrays using WebGUI

Step 4b: Create RAID Array using RocketRAID BIOS (PC only)

Step 5: Initialize and format the RAID Array

Manage your RAID array

RAID Spare Pool

WebGUI Remote Login

Storage Health Inspector (SHI)

Utilizing the Health Inspector Scheduler

RAID Expansion (OCE/ORLM)

Updating RocketRAID HBA BIOS/Firmware

Updating BIOS/Firmware using WebGUI

Updating BIOS/Firmware with load utility

Troubleshooting – Hardware

Enclosure Mute Button

LED Activity

PC hangs during Boot Up

Replacing a Failed Disk

Troubleshooting – Software

WebGUI – Connection cannot be established

Troubleshooting – RAID

Critical Arrays

Disabled Arrays

Frequently Asked Questions

Setting up a Bootable RAID

Recovering your Password

Online Array Roaming

Appendix A-1: Create

Appendix A-2: Delete

Appendix A-3: Add/Remove Spare

Appendix A-4: Settings

Appendix A-5: View

Appendix A-6: Initialize

Appendix B: Navigating the HighPoint WebGUI

How to Login HighPoint WebGUI

Appendix B-1: Global Tab

Appendix B-2: Physical Tab

Appendix B-3: Logical Tab

Appendix B-4: Setting Tab

Appendix B-5: Recover Tab

Appendix B-6: Event Tab

Appendix B-7: SHI (Storage Health Inspector)

Appendix C: WebGUI Icon Guide

Appendix D: RAID Level Quick Reference

Help

HighPoint Recommended List of Hard Drives

Contacting Technical Support