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RocketStor 6414VS
User Manual
January 15th, 2016
Revision 1.4
HighPoint Technologies, Inc.
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Copyright
Copyright © 2016 HighPoint Technologies, Inc. This document contains materials protected by
International Copyright Laws. All rights reserved. No part of this manual may be reproduced,
transmitted or transcribed in any form and for any purpose without the express written
permission of HighPoint Technologies, Inc.
Trademarks
Companies and products mentioned in this manual are for identification purpose only. Product
names or brand names appearing in this manual may or may not be registered trademarks or
copyrights of their respective owners. Backup your important data before using HighPoint's
products and use at your own risk. In no event shall HighPoint be liable for any loss of profits,
or for direct, indirect, special, incidental or consequential damages arising from any defect or
error in HighPoint's products or manuals. Information in this manual is subject to change
without notice and does not represent a commitment on the part of HighPoint.
Notice
Reasonable effort has been made to ensure that the information in this manual is accurate.
HighPoint assumes no liability for technical inaccuracies, typographical, or other errors
contained herein.
FCC Part 15 Class B Radio Frequency Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
Modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment under FCC rules.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
European Union Compliance Statement
This Information Technologies Equipment has been tested and found to comply with the
following European directives:
European Standard EN55022 (1998) Class B
European Standard EN55024 (1998)
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Table of Contents
Product Overview ....................................................................................................................... 5
Kit Contents.................................................................................................................................. 5
RocketStor 6414S Enclosure Overview .....................................................................................6
RocketRAID 644LS Overview .......................................................................................................7
Getting Started ............................................................................................................................. 8
Step 1: Setting Up the Hardware .................................................................................................8
Step 2: Install/Update Drivers .................................................................................................. 10
Step 3: Install HighPoint RAID Management (WebGUI) ...................................................... 15
Step 4: Create RAID Arrays using WebGUI ............................................................................ 18
Step 5: Initialize and format the RAID Array ....................................................................... 23
Manage your RAID array ......................................................................................................... 27
RAID Spare Pool .......................................................................................................................... 27
WebGUI Remote Login ............................................................................................................... 29
Storage Health Inspector (SHI) ................................................................................................. 30
Utilizing the Health Inspector Scheduler .............................................................................. 32
RAID Expansion (OCE/ORLM) ................................................................................................ 33
Troubleshooting - Hardware .................................................................................................. 34
Enclosure Mute Button ............................................................................................................... 34
LED Activity .................................................................................................................................. 34
Replacing a Failed Disk .............................................................................................................. 37
Troubleshooting - Software .................................................................................................... 37
WebGUI – Connection cannot be established ....................................................................... 37
Troubleshooting – RAID .......................................................................................................... 38
Critical Arrays .............................................................................................................................. 38
Disabled Arrays ........................................................................................................................... 39
Frequently Asked Questions .................................................................................................. 40
Recovering your Password ........................................................................................................ 40
Online Array Roaming ............................................................................................................... 41
Stuck WebGUI Installation ........................................................................................................ 41
Appendix A: Navigating the HighPoint WebGUI ................................................................ 41
How to Login HighPoint WebGUI ............................................................................................. 42
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Appendix A-1: Global Tab ......................................................................................................... 43
Appendix A-2: Physical Tab ...................................................................................................... 44
Appendix A-3: Logical Tab ........................................................................................................ 47
Appendix A-4: Setting Tab ........................................................................................................ 55
Appendix A-5: Recover Tab ...................................................................................................... 58
Appendix A-6: Event Tab ........................................................................................................... 59
Appendix A-7: SHI (Storage Health Inspector) ..................................................................... 61
Appendix B: WebGUI Icon Guide ........................................................................................... 62
Appendix C: RAID Level Quick Reference .......................................................................... 64
Help .............................................................................................................................................. 65
HighPoint Recommended List of Hard Drives ...................................................................... 65
Contacting Technical Support .................................................................................................. 65
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Product Overview
Item
Count
4-Bay Tower Enclosure
1
4-Port SATA 6Gb/s Value RAID PCIe
2.0 x4 Host Adapter
1
Low Profile Bracket 1
Disk Trays
4
SFF-8088 (Q-SATA) Cable
1
UL Power Cord
1
3.5” HDD mounting screws
16
2.5” SSD mounting screws
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Quick Installation Guide
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Feature Specifications
RocketStor 6414VS
Form Factor
4-Bay Enclosure
Host Interface
1x Mini-SAS (SFF-8088)
RAID Controller/ Bus Interface
RocketRAID 644LS / PCIe 2.0 x4
RAID Level
0, 1, 5, 10,and JBOD
Max. Capacity
Up to 32TB
# Of Drive
Up to 4
The RocketStor 6414VS bundle package includes an enclosure for housing your
physical drives and a RAID Controller to manage and create RAID arrays of different
levels.
RocketStor 6414S Enclosure
HighPoint RocketRAID 644LS Controller
Kit Contents
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Drive Interface
SATA
Drive Form factor
3.5" HDD supported
Operating System Support
Window Server 2008 and above, Windows 7 and above, Major
Linux Distributions, FreeBSD, Mac OS X 10.8.5 and later.
Certification
CE, FCC, RoHS
Warranty
1 Year
Dimension
8.66”(H)x5.31”(W)x8.67”(D)
Weight
Enclosure Monitoring Feature Suite
Material
Brushed Aluminum housing
Alarm
Audible Alarm (mutable) for Fan Failure or Temperature
warning (over 50° C)
RAID Feature Suite
Flash ROM for Upgradeable Firmware
Storage Health Inspector
Redundant RAID Configurations
Multiple RAID Partitions supported
Online Array Roaming
Online RAID Level Migration (ORLM)
Online Capacity Expansion (OCE)
RAID Initialization Background/Foreground/Quick
Global Hot Spare Disk support
Automatic and configurable RAID Rebuilding Priority
Disk Format compatible: 512, 512e
Larger than 2 TB Drive and RAID Array support
Spin down Massive Arrays of Idle Disks support
Native Command Queuing
Stagger Drive Spin Up
Write Back and Write Through
RocketStor 6414S Enclosure Overview
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Front Panel
Disk Present LED
Indicates disk is present and available
Disk Status LED
Indicates disk is performing I/O
operations
Enclosure Power LED
Indicated enclosure is properly powered
Back Panel
Mini-SAS port
SFF-8088 port
Mute Button
Mutes enclosure alarm only. Alarm
sounds off only when FAN and
TEMPERATURE fail.
Power Receptacle
Connect power cord here
On/Off Switch
O – Off / I - On
Front Panel Overview
Back Panel Overview
RocketRAID 644LS Overview
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RocketRAID 644LS Key
PORT1
mini-SAS (SFF-8088) Connection
Corresponds to channel 1-4
BEEP1
Alarm/Beeper
Getting Started
Thank you for purchasing HighPoint Technologies RocketStor 6414VS. You are only a
few steps away from utilizing RAID storage using the industry’s most affordable
hardware RAID solution.
To start using your RocketStor 6414VS take the following steps:
1. Setting up the Hardware (pg. 8)
2. Install/Update drivers (pg. 10)
3. Install HighPoint RAID Management (WebGUI) (pg. 15)
4. Create RAID Arrays (pg. 18)
5. Initialize and format RAID Volumes (pg. 23)
Step 1: Setting Up the Hardware
Ensure all items listed under Kit Contents are included in your package. For any
discrepancy contact your reseller or submit a support ticket online at www.highpoint-
tech.com/websupport.
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Preparing the Enclosure
1. Press then pull the blue tab on the disk tray to unlock and slide the disk tray out.
Then mount your hard drives onto the tray using the provided screws. Repeat for
up to four hard drives.
3.5" HDD Mounting Holes
2. Place the enclosure upright on a stable, flat surface.
3. Connect the enclosure to a power source with the AC Power Cord.
4. Connect the enclosure to the included RocketRAID 644LS using the mini-SAS to
mini-SAS cable (SFF-8088).
2.5” SSD Mounting Holes
Preparing the HBA (Host Bus Adapter)
The following instructions describe how to prepare your RocketRAID 644LS HBA for
use.
To install your RocketRAID 644LS:
Important: Before installing the RocketRAID 644LS Controller, ensure that your system
is powered OFF.
1. Locate a PCIe 2.0 x4 slot (or compatible slot) on your PC motherboard.
Note 1: Refer to your PC manual for instructions on how to access your
motherboard.
Note 2: Refer to your motherboard manual for instructions on how to locate
your PCI Express slot.
2. Align the RocketRAID 644LS with the PCIe slot and push straight down until card is
fully seated.
3. Tighten the connection by fastening the RocketRAID bracket and enclosure
together.
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A PCI-Express 2.0 x4 card is compatible with PCI-Express 2.0 x16 and PCI-Express 3.0
x16 slots, as well as PCIe 2.0 x8, PCIe 3.0 x8 slots.
Step 2: Install/Update Drivers
Drivers provide a way for your operating system to communicate with your new
hardware. Updating to the latest drivers ensures your product has the latest
performance, stability, and compatibility improvements. Drivers are updated regularly
at www.highpoint-tech.com
For Windows Users:
1. Download the latest driver files from our website www.highpoint-tech.com >
Support > Documents and Downloads > RocketStor 6414VS.
2. Extract the downloaded files onto your PC and note the location of the files.
3. Open Windows Device Manager (Control Panel > Hardware and Sound > Devices
and Printers > Device Manager).
4. Under Other devices, right-click RAID Controller.
5. Click Update Driver Software.
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6. Click Browse my computer for driver software.
7. Navigate to where you saved the driver files.
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8. Click OK.
9. Click Next, Windows security will prompt to ask if you are sure you want to install
HighPoint Software.
10. After clicking Install, driver will be installed.
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11. Reboot for changes to take effect.
For Mac Users:
For OSX 10.9 and later, drivers are embedded in the OS and do not need to be installed.
1. Obtain latest RocketRAID 644LS driver online at www.hptmac.com> PCIe
Controller Card > 6 Gb/s SATA RAID HBA > RocketRAID 644LS > Download
2. Click the downloaded file.
3. A mounted volume (eg. HighPointRR) will appear on the desktop. Click to open the
volume.
4. Click the driver package to start installation (~.pkg file)
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5. Follow the on-screen instructions of the installer.
6. Reboot computer for changes to take effect.
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7. Make sure Driver Installed is Yes. Click Apple Icon > About this Mac... > System
Report > PCI to check driver status information.
Click Apple Icon > About this Mac... > System Report > PCI
Step 3: Install HighPoint RAID Management (WebGUI)
The HighPoint RAID Management (WebGUI) software is necessary to create, maintain,
and view your RAID arrays.
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For Windows Users:
1. Download the latest WebGUI from our website at www.highpoint-tech.com >
Support > Documents and Downloads > RocketStor 6414VS > Windows WebGUI
2. Extract and open the contents of the downloaded file.
3. Double-click HighPoint RAID Management.exe
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4. Follow the on-screen instructions to complete the WebGUI installation
5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI
6. Your default web browser will open and prompt for username and password
(Default username: RAID / password: hpt). Username and password are casesensitive.
For Mac Users:
1. Download the latest WebGUI from our website www.hptmac.com> PCIe Controller
Card > 6 Gb/s SATA RAID HBA > RocketRAID 644LS > Download
2. Double Click the downloaded Mac WebGUI file.
3. Double click the HighPointWebGUI.pkg to start the WebGUI installer.
4. Follow the installer on-screen instructions to complete the WebGUI installation.
5. Double-click the HighPoint RAID Management desktop icon to start the WebGUI.
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6. Your default web browser will open and prompt for username and password
(Default username: RAID / password: hpt). Username and password are casesensitive.
Uninstalling the WebGUI
For Windows Users:
1. Open Control Panel.
2. Click Uninstall a program.
3. Select HighPoint RAID Management to uninstall.
For Mac Users:
1. Navigate to /Applications/HPTWEBGUI/uninstall.
2. Click on the uninstall script.
3. Type in the Administrator password when prompted.
Step 4: Create RAID Arrays using WebGUI
For both Mac and Windows users:
1. Login to WebGUI (Default username: RAID / password: hpt).
2. Once logged in, click the Logical tab.
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3. Click Create Array:
Click Logical to go to create array page.
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4. The RAID creation page provides many features, options, and settings. Detailed
descriptions are provided on pg. 47.
5. Select RAID 5 for Array Type. (RAID Quick Reference on pg. 64)
6. Set array name as “Tutorial_Array”.
7. Select Quick Init as the initialization method. (Note: Quick Init gives immediate
access to the array by skipping parity synchronization. Recommended for
testing/verification purposes or when new disks are used.)
8. Select Write Back as the Cache Policy for better disk write performance.
9. Select 64K as the Block Size.
10. Select all 4 available disks.
11. Leave the Capacity, Sector Size, and Disk Cache Policy settings at their default
values.
12. Click Create
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Create Array page.
13. Once created, the WebGUI will acknowledge the array has been created and the
system will prompt you to initialize the new volume.
(Mac OS X) Array successfully created.
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New volume needs to be initialized before use.
(Windows) Array successfully created.
(Windows) For Windows platforms, user will be prompted to initialize disks in Disk
Management.
14. Tutorial_Array can now be seen under Logical Device Information. (Take note that
the OS name is HPT DISK 0_0; this will help identify which volume to initialize)
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Tutorial_Array is now created and can be seen in Logical tab.
Step 5: Initialize and format the RAID Array
Before using the newly created RAID array, you must initialize and format the new
volume.
For Windows Users:
1. After creating the RAID array, open Windows Disk Management.
2. Disk Management will ask to initialize unknown disks either in MBR format or GPT.
(Windows) Disk Management asks to initialize the disks before use. As a general rule, select
MBR for disks less than 2TB and GPT for disks greater than 2TB.
3. Right click the new disk, and click properties.
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4. In properties, check and make sure it is a HPT VD (HighPoint Virtual Disk).
Disk properties show HPT VD 0-0.
5. Once the disk has been confirmed, right click the unallocated space and click New
Simple Volume.
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Right Click unallocated space, then click New Simple Volume.
6. Follow the on-screen instructions to configure and format the drive.
7. Once finished, the new volume will receive a drive letter and be available for use.
RAID array is now formatted as NTFS and drive letter E:
For Mac Users:
1. After creating a RAID array, click Initialize when prompted. (Note: If you ignored
the prompt, simply open Disk Utility).
Disk Utility for Mac.
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2. In Disk Utility, select the Volume you created on the right, then click the Erase tab.
3. Select the desired disk format and disk name then click Erase. (Note: All previous
data on disks will be erased.)
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4. When finished, your new RAID volume will be available for use.
(Mac) Tutorial_Array volume mounted on desktop.
Manage your RAID array
The following features allow you to monitor and maintain your arrays to prevent any
critical failures from occurring:
Spare Pool (pg. 27)
Email Notifications (pg. 27)
WebGUI Remote Login (pg. 29)
SMART Monitoring (pg. 30)
Health Inspector Scheduling (pg. 32)
Expanding an Existing Array (pg. 33)
RAID Spare Pool
Physical drives marked as a spare will automatically be added to redundant RAID array
(levels 1, 10, or 5) whenever there is a disk failure. Enabling this feature minimizes the
chances of data loss since it reduces the time an array is in critical status.
Add/Remove Spare disks:
Using WebGUI:
1. Log in WebGUI
2. Click Logical
3. Click Spare Pool
4. Check the box for the disk you want as a spare from Available Disks
5. Click Add Spare
Disks added to the spare pool will show under Spare Pool and can be removed by
checking the disk checkbox from Spare Pool > Click Remove Spare.
Email Notifications
When enabled, all added recipients will receive an email notification for any event log
entries. (More information about events refer to pg. 27)
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1. Check the Enable Event Notification box.
2. Enter the ISP server address name or SMTP name.
3. Type in the email address of the sender (email account that is going to send the
alert).
4. Type in the account name and password of the sender.
5. Type in the SMTP port (default: 25).
6. Check support SSL box if SSL is supported by your ISP (port value will change to
465, refer to your ISP if you have a specific SMTP port.
Note: After you click ‘Change Setting’ the password box will become blank.
Adding Email Recipients
You can add multiple email addresses as receivers of a notice.
1. Type the email of the recipient in the E-mail text box.
2. Type the name of the recipient in the Name text box.
3. Check which type(s) of events will trigger an email in the respective Event Level
check boxes.
4. (Optional) Click test to confirm settings are correct by sending out a test email.
5. Click add to add the recipient to recipient list.
6. The added recipient will display in under Recipients.
The email will send to your recipients the output recorded in the event log.
Example: event log email message.
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WebGUI Remote Login
A user connected to a local network can remotely access the WebGUI using the IP
address of the host device.
To obtain your IP address:
For Windows Users:
1. Open a command prompt window on the host computer.
2. Type ipconfig.
3. Look for the section that contains your network adapter information.
4. Take Note the IP address.
Example: The IPv4 address is under Ethernet adapter Ethernet 4 and is 192.168.1.143
Note: Make sure Restrict to localhost access is disabled in WebGUI Setting (Refer to
setting)
You can then remotely access the WebGUI using any other computer that is in your
local network by opening any web browser and typing http://{IP address of host
computer}:7402 (default port is 7402).
For Mac Users:
1. Open a terminal window on the host computer (computer that is connected to the
RocketStor 6414VS enclosure.)
2. Type ifconfig.
3. Look for the connection that has status: active
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4. Write the IP address located after inet:
Example: en2 has active status, the IP is 192.168.1.254
Storage Health Inspector (SHI)
The Storage Health Inspector (SHI) monitors each individual disk’s health. Monitoring
disk SMART attributes can prevent critical RAID failures from occurring.
This section contains the following:
Enabling SMART Monitoring
Disabling SMART Monitoring
Changing HDD Temperature Threshold
Enabling SMART Monitoring
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To access the SMART attributes of an individual disk:
1. Log in to WebGUI (default user: RAID password: hpt).
2. Select the proper controller using the drop down menu on the top left.
3. Click the SHI tab.
4. Click SMART on the desired disk.
5. Click Enable to enable SMART monitoring.
Disabling SMART Monitoring
You have the option the disable SMART monitoring on each individual disk.
1. Select the proper controller using the drop down menu on the top left.
2. Click the SHI tab.
3. Click SMART on desired disk.
4. Click Disable.
Note: Disabling SMART will prompt the Storage Health Inspector to change the disk
status to ‘Failed’. The alarm will not alert you when this setting is changed. And any
potential warnings due to S.M.A.R.T attribute technology will not.
Changing HDD Temperature Threshold
To ensure hard disk temperatures remain within safe operating temperatures, enable
Storage Health Inspector to monitor disk temperatures. In SHI, you can set a threshold
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so that the WebGUI or controller alarm (if enabled) can warn you when physical disks
get too hot.
1. Log in to WebGUI.
2. Select the controller from the drop down on the top left.
3. Click SHI.
4. Type the desired harddisk temperature threshold (°𝐹).
5. Click Set.
Utilizing the Health Inspector Scheduler
The Health Inspector Scheduler (HIS) enables you to periodically check your
disk/arrays to ensure they are functioning optimally.
Creating a New Verify Task in HIS
All arrays will appear under New Verify Task
1. Log in to WebGUI.
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2. Select the proper controller from the top left drop down.
3. Click SHI.
4. Click Schedule.
5. Select the array you want to schedule the verify task.
6. Type the name in Task Name entry box.
7. Choose whether you want to schedule.
One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock).
Or a specific schedule you can adjust based on Daily, Weekly, or Monthly
options.
8. Click Submit.
9. Your entry will appear under Tasks List.
Note: New Verify Task box only appears if you have normal status arrays. If you have a
critical array, New Rebuild Task will replace New Verify Task.
RAID Expansion (OCE/ORLM)
Important: It is recommended to Verify/Rebuild your array before Expanding or
Migrating. Once you start an OCE/ORLM procedure, you can stop the process but it
must be resumed until completion.
To add more capacity to your current configuration follow these steps:
1. Log in WebGUI
2. Select desired controller from drop down menu on top left
3. Click Logical
4. Click Maintenance for the array you want to change
Select a different RAID level to Migrate
Select the same RAID level to Expand
5. Important: Record all the physical drives currently in array.
6. Click ORLM
7. Select the physical drives you recorded earlier and the drives you want to add
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8. Click Submit
Upon submission, you will receive a prompt stating ORLM created successfully.
The Logical Device Information will change status to migrating.
Troubleshooting - Hardware
If you face any hardware related issues involving the RocketStor 6414S enclosure, disk
drives or RAID controller, refer to the following sections for troubleshooting tips. For
more assistance, submit a support ticket at www.highpoint-tech.com/websupport.
Enclosure Mute Button
The mute button on the back will mute the alarm for enclosure related issues such as
enclosure FAN or TEMPERATURE failures. Failures associated with the RAID controller
will trigger the RAID card alarm, and cannot be muted with the enclosure mute button.
LED Activity
The following information tells you how to interpret LED activity seen on the enclosure
and disk trays.
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LED Status
Interpretation
STABLE GREEN
Disk is detected and connection has
been made
BLINKING BLUE
Disk is in use and performing I/O
activity such as:
Rebuilding an array
Verifying data integrity
Transferring data
STABLE BLUE
Enclosure is properly powered
UNLIT
Unit is powered OFF
Disk tray is empty
No disk I/O occurring
Table 1. LED Status Information
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Icon
Normal
Faulty
Disk Tray Top
LED
When powered
on, the LED will
be a STABLE
GREEN
N/A
Disk Tray
Bottom LED
When disk is
busy, LED will be
BLINKING BLUE
N/A
Power LED
When enclosure
is powered on
LED will be
SOLID BLUE
Power LED will
be UNLIT if not
connected to a
running host
system
N/A
Present
Active
Failed
Identify
Disk Tray
GREEN
BLUE
N/A
N/A
Enclosure
LEDs
BLUE
N/A
N/A
N/A
Table 2. LED Diagrams
Table 3. LED Reference Chart
Present – Indicates that the disk is present and available.
Active – Indicates the disk is performing disk I/O
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Failed – N/A
Identify – N/A
Replacing a Failed Disk
When a disk in your array fails it is important to get it replaced or rebuilt as soon as
possible to prevent any data loss.
1. Identify the faulty disk.
Log in to WebGUI and check the Logical Tab.
2. Once disk has been identified press the disk tray blue tab and slide the failed drive
out.
3. Replace the failed drive with a new drive.
4. If auto rebuild is enabled, the rebuild process should start immediately.
5. If auto rebuild is disabled, click rescan on the left panel to initiate rebuilding.
Troubleshooting - Software
If you face any software related issues involving the HighPoint RAID Management
(WebGUI), refer to the following sections for troubleshooting tips. For all other
problems, submit a support ticket at www.highpoint-tech.com/websupport.
WebGUI – Connection cannot be established
1. Check the connection of the card with its PCI Express slot. (PCIe 2.0 x4 for
RocketRAID 644LS)
2. Check and make sure the cables are not faulty.
3. Check Device Manager (Windows) or System Report (Mac) to verify the device and
drivers are installed and detected by the OS
a. For Windows Users:
Open Device Manager.
Click on the Storage Controller tab.
Check to see if RocketRAID 644LS RAID Controller is listed.
If RocketRAID 644LS RAID Controller is not listed, check to see if RAID
Controller is under Unknown devices.
If RAID Controller is under unknown devices, re-install RocketRAID
drivers.
If no RAID Controller is present, recheck your hardware and cables.
b. For Mac Users:
Click the Apple Icon on the menu bar.
Click About this Mac > System Report.
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Click PCI.
Common scenarios for critical
status
Unplugging disk that is part of an array
Bad sector detected on a disk part of the
array
Unrecoverable data during rebuilding
Defective port or cable interrupts rebuilding
process
Check to see the Type: RAID Controller and Driver Installed: Yes.
If Driver Installed is No, re-install the drivers.
If no RAID controller is present, recheck your hardware and cables.
Troubleshooting – RAID
If you face any RAID related issues involving your RAID array, refer to the following
sections for troubleshooting tips. For all other problems, submit a support ticket at
www.highpoint-tech.com/websupport.
Critical Arrays
When your disk is critical, that means your array as a whole is still accessible, but a
disk or two is faulty (depending on your RAID level) is in danger of failing.
To recover from this situation,
1. It is recommended to backup your existing data if accessible.
2. Identify which disk is faulty.
You can refer to the LED lights on the enclosure.
Refer to the WebGUI Logical tab and Event tab.
3. Re-insert the faulty disk or replace with a new disk.
Array will rebuild automatically if you enable auto-rebuild setting and you
simply reseated the faulty disk. Note: Click Rescan if array still does not rebuild
automatically.
(Note: When replacing with a new disk, make sure the new disk capacity is equal
to or greater than the faulty disk capacity. Also make sure previous RAID
configurations on the replacement disk are deleted.)
4. Once a new disk is added, add the new disk into the critical array.
Log in to WebGUI.
Click Logical Tab.
Click Maintenance > Add disk > select the appropriate disk.
5. Rebuild should start automatically.
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If rebuild does not start, click ‘Rescan’ on the left hand panel.
Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity.
The process will scan through the entire disk, even if you have very little used disk
space.
Rebuild failed
Rebuilding operations may fail due to bad disk sector errors (bad sector errors will be
noted in Event Log). There is an option to continue rebuilding on error in HighPoint
WebGUI.
1. Log in to WebGUI.
2. Click Setting tab.
3. Under System Setting, change Enable Continue Rebuilding on Error to Enabled.
This option will enable rebuilding to ignore bad sectors and attempt to make your data
accessible. It is important to backup immediately after backup is complete and replace
or repair the disks with bad sectors.
Critical array becomes disabled when faulty disk was removed
If this is the case, check to make sure you removed the correct disk. When you remove
the wrong disk from a critical array, the array status may become disabled. Data is
inaccessible for disabled arrays, follow these steps to restore the previous state:
1. Shut down your PC.
2. Shut down the RocketStor 6414S Enclosure.
3. Place all disks back to original configuration.
4. Boot up PC.
5. Once array is back to critical status, identify the correct disk and replace it.
Disabled Arrays
If two or more disks in your array go offline due to an error or physical disconnection
your array will become disabled.
To recover a disabled array, using the ‘Recover Tab’ will yield the best results. To
utilize the Recover tab, you will need to insert the exact physical drives that are listed
on the recover list. The goal of using recover is to get the RAID status back to
critical/normal, allowing you to access and back up your data.
Example: RAID 5 Disabled Array:
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Recover with RAID Maintenance
1. Log in to WebGUI.
2. Click Maintenance for the array that is disabled.
3. Click Recover.
Recover RAID with Recover Tab
Before using the Recover tab to recover your array, check to see if the RAID array is
listed in your Recover List. Once you have confirmed the RAID array is there, proceed
to delete the disabled array.
1. Log in to WebGUI.
2. Click Maintenance for the array that is disabled.
3. Click delete, to delete the disabled array.
4. Click Recover Tab.
5. Select the RAID configuration you just deleted.
6. Click Recover Array.
Frequently Asked Questions
This section covers some commonly asked questions:
How do I recover my WebGUI password? (pg. 40)
If I purchase another HighPoint RAID Controller, will my data be retained? (pg. 41)
Recovering your Password
For Windows Users:
1. Open file explorer
2. Navigate to C:/Windows/
3. Delete hptuser.dat
4. Reboot
For Mac Users:
1. Open Terminal
2. Type or navigate to cd /usr/share/hpt
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3. Type rm hptuser.dat, to remove the file. (Note: must be root user mode to remove
this file)
4. Reboot
Online Array Roaming
One of the features of all HighPoint RAID controllers is online array roaming.
Information about the RAID configuration is stored on the physical drives. So if the
RocketStor 6414S fails or you wish to use another RAID controller, the RAID
configuration data can still be read by another HighPoint card.
Stuck WebGUI Installation
Solution: During the WebGUI installation, uncheck Create a Desktop Shortcut
Appendix A: Navigating the HighPoint WebGUI
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The HighPoint WebGUI management utility allows you to do several key things:
Tab Name
Function
Global View
View HBA (Host Bus Adapter) and
Storage Properties
Physical
Logical
Manage and create RAID arrays
Setting
Adjust WebGUI controls settings
Event
Show WebGUI Event Log
SHI (Storage Health
Inspector)
View and schedule S.M.A.R.T
monitoring
Recover
Revert to previously created arrays
Logout
Logout of WebGUI
Help
Additional WebGUI documentation
Online Web Support
How to Login HighPoint WebGUI
You can reach the HighPoint WebGUI log in page either by:
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Double clicking on the HighPoint RAID Management icon created on your desktop
Opening your preferred web browser and typing http://localhost:7402 in the
address bar.
The default username and password to login is:
Username: RAID
Password: hpt
Username and Password are Case-Sensitive (Username is not changeable)
Appendix A-1: Global Tab
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The GUI Global view provides an overview of what each HighPoint controller card
connected to your computer detects. It is also the first page you see when logging in.
Host Bus Adapter Properties
Storage Properties
On the top left of the page is a drop down menu that allows you to select which
controller you want to manage (if you have multiple HighPoint controllers connected).
HBA Properties
Host Adapter model: the model name of the controller
Enclosure Count: number of external enclosures detected
Physical drives: number of drives seen by the controller
Legacy Disks: number of Legacy disks connected. Legacy disks are physical
drives that have previous partitions stored on them.
Storage Properties
Total capacity: the combined capacity of each physical disk connected to controller
Configured capacity: the amount of space used for creating arrays
Free Capacity: total amount of space unused
Appendix A-2: Physical Tab
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The physical tab shows general and extended information about the controller you are
using. Information about the firmware, BIOS, and operating temperatures are all
located here. This information is useful for identifying what RAID controller model you
have and to make sure you have the most updated version available.
Controller Information: Lists the controller model name, BIOS version, and vendor.
Model Name: RocketRAID 644LS SATA Controller
BIOS Version: v1.0
Vendor: HighPoint Technologies, Inc.
Extended Information: Gives you additional information concerning the HBA (Host
Bus Adapter) in the enclosure
IOP Model: IOP chip model number
CPU Temperature: Displays computer temperature in Celcius (°C).
Board Temperature: Displays the board temperature in Celcius (°C).
SDRAM Size: SDRAM size of the HighPoint controller card
Battery Installed: Battery Backup Unit (Not Applicable for RocketRAID 644LS)
Firmware Version: Firmware version of the HBA
SAS address: the SAS address
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Update Firmware: The RocketRAID 644LS has installed Quick BIOS so there is no need
to update BIOS.
Physical Devices Information
The following properties are part of the Physical Devices Information box under the
physical tab.
Model – Model number of the physical drive
Capacity – Total capacity of the physical drive
Revision – HDD device firmware revision number
Read Ahead* - (Enable/Disable) Disk read ahead.
Location – Device location (example: 1/2 states controller 1, slot 2)
Write Cache* – (Enable/Disable) the disk write cache
Max Free – space on disk that is not configured in an array
Status – (Normal, disabled, critical) status of the disk
NCQ* – (Enable/Disable) Native Command Queuing
Serial Number – serial number of the physical disk
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Identify LED – N/A
Read Ahead
Enabling disk read ahead will speed up read operations by pre-fetching data and
loading it into RAM.
Write Cache
Enabling write cache will speed up write operations.
NCQ (Native Command Queuing)
A setting that allows disks to queue up and reorder I/O commands for maximum
efficiency.
Identify LED
N/A
Rescan
Clicking rescan will immediately signal the controller to scan for any changes in the
connection. Clicking this button will also stop any alarm if currently ringing.
Unplug – Safely ejects selected disk. Other methods of disk removal will trigger
alarm if enabled.
* Disk properties that can be adjusted.
Appendix A-3: Logical Tab
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The Logical tab is where you are edit, delete, and maintain your RAID configurations,
as well as, adding drives to your spare pool. The logical tab has the following settings:
Create Array
Spare Pool
Logical Device
Rescan
Beeper Mute
An array is a collection of physical disks that will be seen as one virtual drive by your
Operating System (OS). The RocketStor 6414VS has a RocketRAID 644LS controller
capable of creating the following array types
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Array Type:
JBOD – Just a Bunch of Disks
RAID 0 - Striping
RAID 1 - Mirroring
RAID 5 – Rotating Parity bit
RAID 1/0 – Striping of Mirrored Drives
Each RAID level has its pros and cons based on the application you use it for (Note:
Refer to RAID level Quick Reference)
Array Name: the name that will be displayed in Logical Device Information (Default:
RAID_<level>_<array number>)
Initialization Method:
Keep Old Data: This option skips the initialization process and all data on each
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physical disk of the array will be untouched.
Quick Init: Grants immediate access to the array volume. This option will delete
previous user data, but will not build parity. Recommended for testing purposes
only or when new disks are used. Not recommended for RAID 5
Foreground: The array initialization process will be set at high priority. During
this time array will be non-accessible, but initialization completion time will be
shorter.
Background: The array initialization process will have a lower priority. During
this time array will be accessible, but initialization completion time will be
longer.
Note 1: Foreground initialization takes a significant amount of time (approximately 2
hours per 1 TB).
Cache Policy (Default: Write Back)
Write Back – Any data written to the array will be stored as cache, resulting in better
I/O performance at the risk of data failures due to power outages. Data will be stored
as cache before it is physically written to the disk; when a power outage occurs, any
data in the cache will be lost.
Write Through – Data written to an array is directly written onto the disk, meaning
lower write performance for higher data availability. Without cache acting as a buffer,
write performance will be noticeably slower but data loss due to power outages or other
failures is significantly minimized.
Block Size (default: 64K)
A block size of 64 KB is recommended since it gives balanced performance for most
applications.
Capacity (Default: Maximum)
The total amount of space you want the RAID array to take up. When creating RAID
levels, disk capacities are limited by the smallest disk.
Example Capacity calculation:
A RAID 5 organizes data in the manner shown below. All parity data will become
unusable for the user and not included in the total disk capacity.
Disk 1
Disk 2
Disk 3
Disk 4
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Data 1
Data 2
Data 3
Parity
Data 4
Data 5
Parity
Data 6
Data 7
Parity
Data 8
Data 9
Parity
Data 10
Data 11
Data 12
Therefore, RAID 5 capacity will be [SMALLEST DISK CAPACITY] * (number of disks – 1).
Sector Size (Default: 512B)
This option is irrelevant for Windows XP 64 and later. Current OS already support
larger volumes, and introduce a partitioning method known as GPT (GUID partition
table). This option, also known as VSS (Variable Sector Size) allows you to specify the
sector size of the array, for use with older Windows Operating Systems.
Spare Pool
Spare disks are physical disks that will immediately replace critical disks in an array.
Only redundant RAID arrays (RAID 1, 5, and 10) support spare drives.
Physical drives marked as a spare will automatically be added to an array whenever
there is a disk failure. Having this feature minimizes the chances of a data loss by
reducing the time an array is in critical status.
Disks added to the spare pool will show under Spare Pool and can be removed by
checking the disk checkbox from Spare Pool > Click Remove Spare
Logical Device Information
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Logical device tab is the default page upon clicking the Logical tab of the WebGUI. This
page contains information about your RAID arrays and individual disks your system
detects.
Logical Device Information
Arrays you create and the properties associated with them will appear here.
Maintenance
Once an array has been created, you have the option maintain it.
Array Information
Clicking on the maintenance button will show you the Array information box. Different
array statuses (Normal, critical, disabled) will have different maintenance options.
Normal Status
Maintenance options for Normal Arrays.
Delete – deletes the selected RAID array
Unplug – powers off the selected RAID array
Verify – verifies the integrity of the RAID array
Change Cache Policy – Toggles between Write through and Write back cache
Change Margin – Adjust margin when DV mode is enabled
Rename – renames the RAID array
OCE/ORLM – Online Capacity Expansion / Online RAID Level Migration
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Critical Status
Maintenance options for Critical Arrays.
A critical status array has all the normal status options except the following:
The Array can no longer be renamed
Add Disk replaces the Verify disk option
Once array status changes to critical, the faulty disk will be taken offline and you can
either:
Reinsert the same disk
Insert new disk
Reinserting the same disk should trigger rebuilding status, since data on the disk
would be recognized.
If you insert a new disk, clicking add disk will give you the option to select that disk
and add it to the array.
Disabled Status
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A disabled status array means that your RAID level does not have enough disks to
function.
Your data will be inaccessible
Rebuilding will not trigger, since RAID does not have the parity data to rebuild
upon.
Your options in Maintenance of a Disabled array are:
Delete – will delete the array
Unplug – will take array offline, making it safe to remove
Recover – will attempt to recover the array using the list from the recover tab
Rescan
Clicking rescan will force drivers to report array status. For any disk(s) you hot plug
into the device, do not click rescan until all physical drives are detected and appear
under Logical Device Information.
Beeper Mute
The controller emits a beeping sound whenever an
Array falls into critical status
Array falls into disabled status
You unplug a disk
Your disk fails due to bad sectors
SMART sensors anticipate drive failure
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If device is currently beeping, clicking Beeper Mute in WebGUI will mute the sound
Enable auto rebuild (default: Enabled)
When a physical drive fails, the controller will take the drive offline. Once you
re-insert or replace the disk, the controller will not automatically rebuild the
array unless this option is enabled.
Enable continue rebuilding on error (default: Enabled)
When enabled, the rebuilding process will ignore bad disk sectors and
continue rebuilding until completion. When rebuild is finished, the data may
be accessible but data inconsistency due to ignored bad sectors may cause
problems in the future. If this option is enabled, HighPoint recommends user
to check the event log for bad sectors.
immediately. Note: Clicking Beeper Mute does not permanently mute the alarm. In
order to permanently mute the alarm, go to Setting > Enable audible alarm > Disabled.
Appendix A-4: Setting Tab
System Settings
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Enable audible alarm (default: Enabled)
When a physical disk fails, the controller will emit an audible sound signaling
failure. This option mutes the alarm.
Set Spindown Idle Disk (minutes) (default: Disabled)
When set, physical drives will spindown a certain amount of time after disk
activity ceases. Only 10, 20, 30, 60, 120, 180, 240 minutes setting are
available.
Restrict to localhost access (default: Enabled)
Remote access to the controller will be restricted when enabled, other users in
your network will be unable to remotely log in to the WebGUI.
Rebuild Priority (default: Medium)
You can specify the amount of system resources you want to dedicate to
rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High,
Highest]
Port Number (default: 7402)
The default port that the HighPoint WebGUI listens on is 7402. You may
change it to any open port.
Password Setting
Changing your WebGUI password
Under Password Setting type your new password and confirm it, then click submit.
Email Setting
The following topics are covered under email:
SMTP Setting
Adding Recipients
You can set the controller to send an email out to recipients of your choosing when
certain events (refer to Event Tab) trigger.
SMTP settings
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To set up email alerts:
1. Check the Enable Event Notification box.
2. Enter the ISP server address name or SMTP name
3. Type in the email address of the sender (email account that is going to send the
alert)
4. Type in the account name and password of the sender
5. Type in the SMTP port (default: 25)
6. Check support SSL box if SSL is supported by your ISP (port value will change to
465, refer to your ISP if you have a specific SMTP port.
Note: After you click ‘Change Setting’ the password box will become blank.
How to Add Recipients
You can add multiple email addresses as receivers of a notice.
1. Type the email of the recipient in the E-mail text box
2. Type the name of the recipient in the Name text box
3. Check which type(s) of events will trigger an email in the respective Event Level
check boxes
4. (Optional) Click test to confirm settings are correct by sending out a test email
5. Click add to add the recipient to recipient list
6. The added recipient will display in under Recipients
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The email will send to your recipients the output recorded in the event log.
Example email message:
Example: event log email
Appendix A-5: Recover Tab
Previously created arrays will be stored under this tab. Recovering an array from here
will attempt to recover a ‘disabled’ array and make it ‘normal’.
The Recover List will list all your previous and current created arrays. Each entry will
list the following properties:
Array name
RAID level
Array Capacity
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Time created ( YYYY/MM/DD, HH/MM/SS, 24 hr clock format)
Location of physical drives
Model of physical drives
Important: When recovering an array it is important to note the location and model of
each physical drive because you can only recover using those exact positions and drive
model.
How to Backup your Recover List
The recover list is a record of your previously created arrays containing the model and
location information of your physical drives. Recovering from the list could help bring
a disabled array back to normal status for emergency data retrieval.
To backup your recover list:
1. Log in to WebGUI
2. Click Recover Tab
3. Click Backup to File
Note: The file will be saved as hptrec.rec
How to Reload your Backup Recover List
In the case that you cleared the recover list or it does not appear for any reason, you
can recover it if you saved the list beforehand.
To reload your recover list
1. Log in to WebGUI
2. Click Recover Tab
3. Under Update Recover List click Browse…
4. Locate your previously saved hptrec.rec file and select it
Note: loading a back up recover list will completely replace the current recover list.
5. Click Submit
Appendix A-6: Event Tab
In the event tab, you can see log entries associated with the HighPoint device. The
event log provides useful information when troubleshooting your set up.
In the event tab, there are four options available:
Download – save the log file on your computer
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Clear – clears all log entries
Icon
Name
Definition
Information
Includes general
administrative tasks:
Create/delete
arrays
Configuring spares
Rebuilding arrays
Configuring event
notifications
Configuring
maintenance
Warning
Alerts issued by the Host
Adapter:
High temperatures
Sector errors
Communication
errors
Verification errors
Error
Hardware related
problems:
Hard disk failure
Broken errors
Memory failure
Prev – view previous log page
Next – view next log page
Table 4. Event Log Icon Guide
The event view is a basic error logging tool built into the HighPoint WebGUI.
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Appendix A-7: SHI (Storage Health Inspector)
S.M.A.R.T Attributes
HDD Temperature Threshold
Storage Health Inspector Scheduling
The SHI outputs information collected using SMART (Self-Monitoring Analysis and
Reporting Technology) Hard Drive Technology. The data provided on this tab helps you
to anticipate any disk failures based on a variety of monitored hard disk properties.
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Appendix B: WebGUI Icon Guide
Critical – missing disk
A disk is missing from the array bringing it to ‘critical’ status. The array
is still accessible but another disk failure could result in data loss.
Verifying
The array is currently running a disk integrity check.
Rebuilding
The array is currently rebuilding meaning you replaced a failed disk or
added a new disk to a ‘critical’ state array.
Critical – rebuild required
The array has all disks, but one disk requires rebuilding.
Disabled
The icon represents a disabled array, meaning more than one disk
failed and the array is no longer accessible
Initializing
The array is initializing. The two types of initialization is Foreground
and Background. (See Initialization)
Uninitialized
The array initialization process has been interrupted, and the process is
incomplete.
Not Initialized
Disk is not initialized yet, and needs to be initialized before use
OCE/ORLM
Array is performing a OCE/ORLM operation
OCE/ORLM has stopped
The array expansion process has been stopped.
Legacy
An existing file system has been detected on the disk. These disk are
classified as legacy drives.
Spare
The device is a spare drive, it will automatically replace any failed drive
part of an array.
Normal
The array status is normal
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Initializing
The array is initializing, either foreground or background
initialization
Initialization Stopped
The initialization has been stopped. Current status is uninitialized.
Critical – Inconsistency
Data in the array is inconsistent and needs to be rebuilt.
Critical – missing disk
A disk has been removed or experienced failure, and user needs to
reinsert disk or add a new disk.
Rebuilding
The array is currently rebuilding.
Verifying
The array is performing a data consistency check. Array status will
show ‘verifying’.
Disabled
The array does not have enough disks to maintain the RAID level. A
disabled array is not accessible.
OCE/ORLM
Array is expanding its capacity or migrating to a different raid level.
Status will display ‘Expanding/Migrating’
OCE/ORLM stopped
The ‘Expansion/Migrating’ process has been stopped. The status will
display ‘Need Expanding/Migrating’
Critical – OCE/ORLM
A disk member is lost during the OCE/ORLM process.
Critical – OCE/ORLM - rebuild
The expanding/migrating array requires a rebuild.
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Appendix C: RAID Level Quick Reference1
Type
Description
Min.
disks
Usable
space
Advantage
Disadvantage
Application
JBOD
Just a bunch of
disk
1
100%
Each drive can be accessed as a
single volume
No fault tolerance - failure of one
drive results in complete data loss
Backup
RAID
0
Disk Striping
2
100%
Offers the highest performance
No fault tolerance – failure of one
drive in the array results in
complete data lose
Temporary file,
performance driven
application.
RAID
1
Disk Mirroring
2
50%
Provides convenient low-cost
data redundancy for smaller
systems and servers
Useable storage space is 50% of
total available capacity. Can handle
1 disk failure.
Operating system, backup,
and transaction database.
RAID
10
Disk Mirroring
followed by
stripe
4
50%
High read performance and
medium write performance with
data protection for up to 2-drive
failures
Useable storage capacity equals
total capacity of all drives in the
array minus two
Fast database and
application servers which
need performance and
data protection
RAID
5
Disk Striping
with Rotating
parity
3
67-94%
High read performance, and
medium write performance with
data protection with a single
drive failure
Not recommended for database
applications that require
frequent/heavy write sessions. Can
handle 1 disk failure.
Data archives, and ideal
for application that
require data protection
RAID
6
Disk Striping
with dual
rotating parity
4
50-88%
High read performance, and
medium write performance with
data protection in case of up to
two drives failure
Not recommended for applications
that require frequent/heavy write
sessions.
Data archives and ideal for
application that requires
data protection
1
Refer to the RAID controller product specifications for supported RAID levels.
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Help
Online Help redirects you to additional documentation concerning the HighPoint
WebGUI.
Register Product takes you to HighPoint’s web support. On this page you can create a
new customer profile where you can register your product or post an online support
ticket.
HighPoint Recommended List of Hard Drives
HighPoint maintains a list of tested hard drives suitable for RAID applications. Since
not every hard drive in the market can be tested, this list is meant to be a general
guideline for selecting hard drives operating in a RAID environment. Regular, desktop
grade drives are highly not recommended for RAID use.
http://highpointtech.com/PDF/Compatibility_List/RocketRAID_600_2700_3600_and_4500_Series_RAID
_HBA_Hard_Drive_Compatiblity_List.pdf
Contacting Technical Support
For any help and support, submit a support ticket online at http://www.highpoint-
tech.com/websupport/ .
You may also call us during our regular business hours:
Monday – Friday (Excluding Holidays), 9 AM to 6 PM (PST)
Phone: (408) 240-6108
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