HighPoint RS6114V Service Manual

RocketStor 6114V

May 2, 2017 Revision 1.00 HighPoint Technologies, Inc.

User Manual

Copyright © 2017 HighPoint Technologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate. HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein.

FCC Part 15 Class B Radio Frequency Interference statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

European Union Compliance Statement This Information Technologies Equipment has been tested and found to comply with the following European directives:

 European Standard EN55022 (1998) Class B  European Standard EN55024 (1998)

Table of Contents

Product Overview ................................................................................................................. 5

Kit Contents............................................................................................................................ 5

Section 1: Hardware Installation ........................................................................................ 7

Hardware Overview .................................................................................................................7

System Requirements .............................................................................................................7

Enclosure Setup ........................................................................................................................8

Section 2: Setting up the software for Windows Platforms ....................................... 10

Driver Installation ................................................................................................................. 10

Checking your Driver Version ............................................................................................ 10

Updating the Drivers ............................................................................................................ 11

Uninstalling the Drivers....................................................................................................... 11

Installing the HighPoint RocketStor Manager (HRM) .................................................... 13

Formatting the RAID Volumes ........................................................................................... 14

Section 3: Setting up the software for Mac Platforms ................................................. 17

Driver Installation ................................................................................................................. 17

Installing the HighPoint RocketStor Manager(HRM) ..................................................... 19

Using a new RAID Volume .................................................................................................. 19

Section 4: The HighPoint RocketStor Manager (HRM)................................................. 20

How to Login: ......................................................................................................................... 20

Remote Login ......................................................................................................................... 20

Navigating the HighPoint HRM .......................................................................................... 22

Overview Tab ......................................................................................................................... 23

Enclosure Properties ........................................................................................................... 23

Viewing Storage Properties ................................................................................................. 24

Advanced Config. ................................................................................................................ 25

Creating Array ....................................................................................................................... 25

Adding Spare Disks .............................................................................................................. 29

Obtaining Logical Device Information .............................................................................. 30

Array Information &Maintenance Options: Normal Status ......................................... 31

Array Information & Maintenance Options: Critical Status ........................................ 32

Array Information & Maintenance Options: Disabled Status ...................................... 33

Expanding an Existing Array .............................................................................................. 34

Physical Device Information ............................................................................................... 35

Settings Tab ............................................................................................................................ 37

Password Settings ................................................................................................................ 40

Changing your HRM password........................................................................................... 40

Recovering your HRM password ........................................................................................ 40

Event Tab ................................................................................................................................ 42

SHI (Storage Health Inspector) ........................................................................................... 42

How to Enable SMART Monitoring .................................................................................... 42

How to Use the Health Inspector Scheduler ................................................................... 44

How to Create a New Verify Task ...................................................................................... 44

Section 7: Troubleshooting ............................................................................................... 45

Handling Critical Arrays ...................................................................................................... 45

Rebuilding Stops Due to Bad Sectors ............................................................................... 46

Critical array becomes disabled when you removed faulty disk ............................... 46

Help ........................................................................................................................................ 47

Table 2. HRM Icon Guide ..................................................................................................... 47

Table 3. RAID Level Reference Guide ............................................................................... 50

HighPoint Recommended List of Hard Drives or SSDs ................................................ 51

Contacting Technical Support ........................................................................................... 51

Product Overview

Product Information

RocketStor 6114V

Port Type

USB-C

Number of Ports

1x USB-C Port

RAID Level

0, 1, 5, 10 and JBOD

System Requirements Computer with a USB Type-A Port

Computer with a USB-C or Thunderbolt 3 port (Requires USB-C cable)

Windows 8 and later Mac OS X 10.9 or later

Max. Capacity

Unlimited

Number Of drives

Up to 4

Drive Interface

SATA

Drive Form Factor

3.5" & 2.5"

Material

Brushed aluminum housing

Dimension

8.43' (H) x 5.28' (W) x 8.66' (D)

The RocketStor 6114V utilizes high-performance USB 3.1 Gen 2 Type-C connectivity to directly support up to 4 SATA HDDs or SSDs in one or more RAID storage configurations. The ease of use, universal availability and affordability of USB-C connectivity, combined with the robust bandwidth delivered by USB 3.1 Gen 2 technology, make for a truly a cost-effective high-performance RAID 5 solution for any Mac or PC platform.

Key Features

 The Industry's 1st USB 3.1 Gen-2 Storage Enclosure with RAID 5 Protection!  2x Faster than USB 3.0 RAID 5 Storage  Up to 4x 10 TB Hard Drives  USB Type-C port  Backward compatible with USB Type-A Ports  1x Quick Installation Guide

Kit Contents

 1x 4-Bay Tower Enclosure  4x Drive Trays  1x 10Gb USB Type-C to Type-A Cable (1 meter)  1x UL Power Cord  16x 3.5” HDD mounting screws  16x 2.5” SSD mounting screws  1x Quick Installation Guide

Before getting started, check to see if any items are missing, damaged, or incorrect. If you discover any discrepancies, please contact your reseller, or our Support Department via our Online Web Support Portal

Weight

12.9 lbs. (w/o hard disk).

Warranty

3 Years

Advanced RAID Features

Configurable RAID Block Size up to 1MB

Storage Health Inspector

Multiple RAID Partitions supported

Online Array Roaming

Online RAID Level Migration (ORLM)

Online Capacity Expansion (OCE)

RAID Initialization Background/Foreground/Quick

Global Hot Spare Disk support

Automatic and configurable RAID Rebuilding Priority

Disk Format compatible: 512, 512e, 4Kn

Larger than 2 TB Drive and RAID Array support

Spin down Massive Arrays of Idle Disks support

Native Command Queuing

Write Back and Write Through

Storage Monitoring and Management Suite

RAID Management Suites

Browser-Based management tool,

Password Secured RAID management Suites

Yes

LED Indicator and button

HDD Power, Present and Active

SMTP Email Alert Notification

Yes

Power Supply

AC INPUT: 100-240V ~ 5A 50/60Hz; DC OUTPUT: 250W

Internal Fan

80x80x25mm

Operating Environment

Temperature (operating) 5°C – 45°C

(non-operating) – 40°C – 65°C"

Relative Humidity

(operating) 8% – 90% RH (Non-condensing)

Section 1: Hardware Installation

Hardware Overview

Panel Layout-Front View

Disk Present LED: Solid Green Disk Active LED: Flash Blue Power LED: Solid Blue

Panel Layout-Rear View

System Requirements

1. PC or Mac with a USB or Thunderbolt™ 3 USB-C Port

2. Windows 8 and later

Mac OS X 10.9 and later

Enclosure Setup

1. Place the RocketStor 6114V on a level surface

and remove each disk tray.

2. Carefully insert the 3.5’’ or 2.5’’ disk into each disk tray and secure them with the

provided mounting screws.

For 3.5’’ disks: use 3.5’’ screws (black color) to mount the disk to each side of the

disk tray.

For 2.5’’ disks: use the 2.5’’ Screws (silver color) to mount the disk to the bottom of the disk tray.

3. After installing the hard drives, connect

the RocketStor 6114V to a power source.

4. With the power cord connected to the power

source, turn on the RocketStor 6114V using the

power switch on the rear panel (switch to the “I”

position to power on the RocketStor 6114V).

5. Connect the RocketStor 6114V to the host system with the USB Type-C to Type-A

or Type-C cable.

Section 2: Setting up the software for Windows Platforms

Driver Installation

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest available driver ensures your product benefits from the most recent performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com

1. Boot up the Windows operating system.

2. Download the Windows driver package from the HighPoint website:

http://highpoint-tech.com/USA_new/series-rs6114v-download.htm

3. Extract the package and click the setup.exe program to install the driver. The

installation program will install the RocketStor 6114V driver, automatically.

4. If prompted by Windows, reboot the system after the driver is installed to complete

installation.

5. After rebooting Windows, open the Device Manager. Verify that RocketUSB RAID

Controller should appear under Storage Controllers.

Checking your Driver Version

To check if the driver was installed successfully follow the instructions below. The same procedure can be used to determine your driver version.

1. Open Device Manager

2. Note: Alternatively, you can search Device Manager using your start menu search

bar or going to the Control Panel → Hardware and Sound → Devices and Printers → Device Manager.

3. Click the Storage controllers tab:

 If the driver is installed, it will show RocketUSB RAID Controller.  Click Properties, then click the Driver Tab to check the version:

Figure 1: Driver version 1.1.6.0 for a RocketUSB RAID Driver

Updating the Drivers

If the driver was installed previously, the setup will uninstall the driver

and reboot the system. You need run the setup.exe again to install the driver.

Uninstalling the Drivers

Please start the Windows Control PanelProgramsPrograms and Features, select and uninstall the “RocketUSB RAID Controller Driver”.

Installing the HighPoint RocketStor Manager (HRM)

The HighPoint RocketStor Manager (HRM) is the primary link between you and your RAID array. Using the management utilities and menus offered by the HRM, you would be able to access, create, and maintain your RAID arrays.

New features are continually added to the interface; update to the latest version at

http://highpoint-tech.com/USA_new/series-rs6114v-download.htm

1. Locate the HRM Setup on our website and download the HRM package. Extract the contents and double click on HighPoint RocketStor Manager.exe

Follow the on screen steps to install the HRM software.

2. Log into the HRM by double clicking the desktop icon, or by typing

http://localhost:7402 in your preferred web browsers address line (we

recommended using the latest version of the browser.)

Formatting the RAID Volumes

After creating a RAID array, your operating system will recognize that array as a logical disk. However, the array will not be accessible until it is formatted by the operating system.

Format the volume when you have finished the following procedures:

 Set up the Enclosure  Set up the RAID Controller  Installed Drivers  Created an Array

For Windows Users:

1. Use the Windows Search function and search for Disk Management. (Search results

may show Create and format hard disk partitions.)

2. Alternatively, Go to Control Panel.

3. Under Administrative Tools, click Create and format hard disk partitions  If you just created the array, a prompt will appear after clicking disk

management asking you to initialize the disk

 MBR partition table is mainly for bootable drives and has a 2 TB limit. If your PC

motherboard uses legacy BIOS, you will most likely need to use MBR for bootable drives.

 GPT partition table has no capacity limit, but cannot be bootable unless your PC

motherboard contains UEFI firmware.

4. Once initialized, right click the unallocated disk space for your disk

5. click New Simple Volume.

6. Follow the instructions on screen to receive a drive letter.

7. Once finished, the drive will appear in your OS with the letter you assigned.

Figure 2. Disk formatted as NTFS and assigned drive letter D:

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