Page 1
User Guide
Ultrastar®Serv24-HA
P2522
Version 1.2
August 2018
1ET1089
Long Live Data™| www.hgst.com
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Contents
User Guide
Contents
Revision History..............................................................................................7
Points of Contact.............................................................................................8
Copyright........................................................................................................9
Supported SKUs...........................................................................................10
Chapter 1 Ultrastar Serv24-HA Overview...............................................11
1.1 Ultrastar®Serv24-HA Description....................................................11
1.2 Block Diagrams................................................................................12
1.3 Ultrastar Serv24-HA Specification Summary...................................14
1.4 System Architecture Overview.........................................................16
1.5 Ultrastar Serv24-HA Layout.............................................................16
1.6 Ultrastar Serv24-HA Rack Requirements........................................16
1.7 List of Replaceable Components.....................................................17
1.8 LEDs................................................................................................18
1.8.1 Chassis LEDs...............................................................................18
1.8.2 PSU LED......................................................................................19
1.8.3 Drive LEDs...................................................................................19
1.9 Input/Output.....................................................................................20
1.9.1 Rear I/O Ports and Features........................................................20
1.10 List of Compatible Drives...............................................................20
Chapter 2 Component Overviews...........................................................22
2.1 Chassis Description.........................................................................22
2.1.1 Chassis Specifications.................................................................22
2.1.2 Chassis Layout.............................................................................23
2.2 PIB Canister Description..................................................................23
2.2.1 PIB Canister Specifications..........................................................24
2.2.2 PIB Canister Layout......................................................................24
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2.3 PSU Description...............................................................................25
2.3.1 PSU Specifications.......................................................................25
2.3.2 PSU Layout..................................................................................26
2.4 Drive Description..............................................................................27
2.4.1 Drive Specifications......................................................................27
2.4.2 Drive Layout.................................................................................28
2.5 Drive Blank Assembly Description...................................................29
2.5.1 Drive Blank Assembly Specifications...........................................29
2.5.2 Drive Blank Assembly Layout.......................................................30
2.6 Fan Description................................................................................31
2.6.1 Fan Specification..........................................................................31
2.6.2 Fan Layout....................................................................................32
2.7 Compute Canister Description.........................................................32
2.7.1 Compute Canister Specification...................................................33
2.7.2 Compute Canister Layout.............................................................33
2.8 Rails Description..............................................................................34
2.8.1 Rails Specification........................................................................34
2.8.2 Rails Layout..................................................................................34
2.9 Battery Backup.................................................................................35
2.9.1 Battery Backup Specification.......................................................35
Chapter 3 Part Replacement...................................................................36
3.1 Drive Assembly Replacement..........................................................36
3.2 Drive Blank Assembly Replacement................................................37
3.3 DIMM Replacement.........................................................................39
3.4 CPU and Heat Sink Module Replacement.......................................43
3.5 Heat Sink Replacement...................................................................51
3.6 M.2 Boot Drive Replacement...........................................................61
3.7 NIC Replacement.............................................................................66
3.8 PSU Replacement............................................................................72
3.9 PIB Canister Replacement...............................................................74
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3.10 Rails Replacement.........................................................................78
3.11 Chassis Replacement....................................................................88
3.12 Compute Canister Replacement..................................................105
3.13 (Optional) Battery Backup Replacement......................................117
Chapter 4 System Management............................................................124
4.1 Managing Ultrastar Serv24-HA......................................................124
4.2 Downloading Firmware from the Support Portal............................124
4.3 Web UI Overview...........................................................................127
4.3.1 Web UI Supported Browsers......................................................129
4.3.2 Creating a New User in Web UI.................................................129
4.3.3 Changing Network Settings in Web UI.......................................133
4.3.4 Changing the DNS Configurations in Web UI............................134
4.3.5 Updating BIOS Firmware in Web UI...........................................135
4.3.6 Updating BMC Firmware in Web UI...........................................137
4.3.7 Checking the Status of the Enclosure Sensors in Web UI.........140
4.3.8 Viewing System Inventory using Web UI....................................141
4.3.9 Viewing System Logs and Reports in Web UI............................144
4.3.10 Identifying the Enclosure using Web UI...................................148
4.3.11 Power Off/Reset the Enclosure using Web UI..........................149
4.4 IPMI Overview................................................................................151
4.4.1 Accessing IPMI on Linux............................................................151
4.4.1.1 Creating a New User Using IPMItool......................................151
4.4.1.2 Configuring Network Settings Using IPMItool........................153
4.4.1.3 Checking Compute Canister Sensors using IPMItool.............153
4.4.1.4 Viewing System Logs and Reports using IPMItool.................155
4.4.1.5 Power Off/Reset the Compute Canister using IPMItool.........156
4.5 CFUFlash Overview.......................................................................156
4.5.1 Accessing CFUFlash..................................................................156
4.5.2 Updating BIOS Firmware using CFUFlash.................................157
4.5.3 Updating BMC Firmware using CFUFlash.................................158
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Chapter 5 Disclaimers............................................................................159
5.1 Safety Compliance.........................................................................159
5.2 Restricted Access Location............................................................159
5.3 Regulatory Statement....................................................................159
5.4 Electromagnetic Compatibility (EMC) Class A Compliance ..........160
5.5 Country Certifications....................................................................160
Chapter 6 Safety.....................................................................................162
6.1 Electrostatic Discharge..................................................................162
6.2 Optimizing Location........................................................................162
6.3 Power Connections........................................................................162
6.4 Power Cords...................................................................................163
6.5 Replaceable Batteries....................................................................163
6.6 Rackmountable Systems...............................................................163
6.7 Safety and Service.........................................................................164
6.8 Safety Warnings and Cautions.......................................................164
Chapter 7 Regulatory Statements.........................................................165
7.1 Europe (CE Declaration of Conformity)..........................................165
7.2 FCC Class A Notice.......................................................................165
7.3 ICES-003 Class A Notice—Avis NMB-003, Classe A....................165
7.4 Japanese Compliance Statement, Class A ITE.............................165
7.5 Taiwan Warning Label and RoHS Statement, Class A ITE............166
Appendix A System Management Appendices........................................168
A.1 IPMItool Commands......................................................................168
A.2 IPMItool LAN Key Options.............................................................168
A.3 IPMItool User Commands..............................................................169
A.4 Standard IPMI Command Support List..........................................170
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A.5 CFUFlash Commands...................................................................174
A.6 CFUFlash Options.........................................................................174
A.7 CFUFlash Medium.........................................................................175
Appendix B System Operations Appendices............................................176
B.1 ESD...............................................................................................176
B.2 System Cooling..............................................................................176
B.3 Power Requirements.....................................................................176
B.4 Host Connectivity...........................................................................177
Appendix C Compatibility.........................................................................178
C.1 Compatible Operating Systems List..............................................178
C.2 Compatible Parts List.....................................................................178
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User Guide
Revision History
Revision History
CommentRevisionDate
Initial ReleaseRevision 1.0February 2018
Revision 1.1April 2018
Revision 1.2August 2018
Added the Battery Backup on page 35 section to the Component
Overviews on page 22
Updated the following:
• List of Replaceable Components on page 17
• Part Replacement on page 36
• CFUFlash Overview on page 156
• Taiwan Warning Label and RoHS Statement, Class A ITE on
page 166
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User Guide
Points of Contact
For further assistance with an HGST product, contact Global Service and Support. Please be prepared to
provide the following information: Serial Number (S/N), product name, model number,and a brief description
of the issue.
Email:
support@hgst.com
Website:
http://support.hgst.com
Points of Contact
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User Guide
Copyright
The followingparagraphdoes not apply to the United Kingdom or any country where such provisions
are inconsistent with local law: HGST a Western Digital company PROVIDES THIS PUBLICATION "AS
IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer or express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. HGST may
make improvements or changes in any products or programs described in this publication at any time.
It is possible that this publication may contain reference to, or information about, HGST products (machines
andprograms), programming, or services that are not announced inyour country. Such references or information
must not be construed to mean that HGST intends to announce such HGST products, programming, or
services in your country.
Technical information about this product is available by contacting your local HGST representative or on the
Internet at: support.hgst.com
HGST may havepatents or pending patent applications covering subject matter in this document. The furnishing
of this document does not give you any license to these patents.
Copyright
Copyright©2017-2018 Western Digital Corporation or its affiliates.
Western Digital
5601 Great Oaks Parkway
San Jose, CA 95119
Long Live Data™is a trademark of HGST, Inc. and its affiliates in the United States and/or other countries.
HGST trademarks are authorized for use in countries and jurisdictions in which HGST has the right to use,
market and advertise the brands.
Other product names are trademarks or registered trademarks of their respective owners.
One MB is equal to one million bytes,one GB is equal to one billion bytes, one TB equals 1,000GB (one trillion
bytes) and one PB equals 1,000TB when referring to storage capacity.Usable capacity will vary from the raw
capacity due to object storage methodologies and other factors.
References in this publication to HGST products, programs or services do not imply that HGST intends to
make these available in all countries in which HGST operates.
Product information is provided for information purposes only and does not constitute a warranty.
Informationis true as of the date of publication and is subject to change. Actual results mayvary .Thispublication
is for general guidance only. Photographs may show design models.
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User Guide
Supported SKUs
The following table lists the versions of this HGST product that are supported by this document.
SKUs
Supported SKUs
1ES10381ES10301ES10371ES1029
1ES10011ES10311ES10391ES1000
1ES10411ES10031ES10401ES1032
1ES10431ES10331ES10421ES0405
1ES10451ES10351ES10441ES1034
1ES10021ES10361ES10461ES0404
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1 Ultrastar Serv24-HA Overview
User Guide 1.1 Ultrastar®Serv24-HA Description
Chapter
1 Ultrastar Serv24-HA Overview
1
1.1 Ultrastar®Serv24-HA Description
Figure 1: Ultrastar Serv24-HA
The Ultrastar®Serv24-HA is a high availability 2U, 24 bay, dual node storage server. The maximum data
storage capacity of the Ultrastar Serv24-HA is 184.32 TB using HGST Ultrastar®SN200 drives. For a full list
of compatible drives and total storage capacities, see the List of Compatible Drives on page 20. The
enclosure runs on an input voltage of 200-240VAC and consumes ~1800W under typical conditions. It is
designed to fit within a 2U rack space and requires a minimum of See EIA-310 Rack Standard.
• 2U Storage Server
• 24 NVMe drives
• Redundant 1800W PSUs
• Two hot-swappable Compute Canisters (each list item represents the content of one Compute Canister)
• Contains a Intel Purely platform motherboard
• Dual Skylake processor design with Lewisburg PCH
• Supports up to 12 DIMMs per CPU, 24 per Compute Canister
• Five fan modules
• Aspeed AST2500 Board Management Controller (BMC)
• Three PCIe generation 3 slots (one slot open for user expansion)
• Two M.2 boot drives
• Two dual-port 100 GbE NIC cards
• One VGA port
• Two USB 3.0 ports
• Four 10 GbE ports (per Compute Canister)
• One 1 GbE port for system management that can be controlled through IPMI or Web UI
• (optional) TPM Module
• (optional) Battery Back-up Module
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1 Ultrastar Serv24-HA Overview
User Guide 1.2 Block Diagrams
1.2 Block Diagrams
Figure 2: Enclosure System Block Diagram
Figure 3: NVMe Canister Block Diagram
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1 Ultrastar Serv24-HA Overview
User Guide 1.2 Block Diagrams
Figure 4: Processor Block Diagram
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1 Ultrastar Serv24-HA Overview
User Guide 1.3 Ultrastar Serv24-HA Specification Summary
Figure 5: PCIe Switch (PM8546) Block Diagram
1.3 Ultrastar Serv24-HA Specification Summary
Table 1: Environmental Specification Summary
14
OperationalNon-OperationalSpecification
5°C to 35°C-40°C to 60°CTemperature
20°C per hour max30°C per hour maxTemperature Gradient
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1 Ultrastar Serv24-HA Overview
User Guide 1.3 Ultrastar Serv24-HA Specification Summary
OperationalNon-OperationalSpecification
1°C per 300m above 950m1°C per 300m above 12000mTemperature De-rating
8-85% Non-Condensing8-95% Non-CondensingRelative Humidity
30% per hour maximum30% per hour maximumRelative Humidity Gradient
950m to 3048m950m to 12000mAltitude
Table 2: Electrical Specifications
ValueSpecification
~1980W (for one second)Max Power Consumption
~1800WTypical Power Consumption
200-240VACInput Voltage
C14PSU Connector Type
Inrush Current Maximum (per PSU)
Table 3: Mechanical Specifications
Vibration
Dimension
AC line inrush current shall not exceed 30A peak,
for up to one-quarter of the AC cycle, after which,
the input current should be no more than the
specified maximum input current.
80 Plus™PlatinumPSU Efficiency
OperationalNon-OperationalSpecification
35G - 136 in/sec trapezoid waveShock
1.04G - 2~200Hz, 15
minutes/faces, six product faces
43 kg / 94.8 lbsWeight
48.4 kg / 106.8 lbsWeight w/ Rails
W: 446.4 mm x L: 825 mm x H: 87.6 mm / W: 17.58in. x L: 32.5in. x
H: 3.4in.
482.6 mm / 19 in.Required Rack Width
See EIA-310 Rack StandardRequired Rack Depth
10G - 5 ms duration; 5 shocks
positive and 5 negative in each of
3 axes, 30 total shocks.
0.278G - Random 5-500 Hz 30
minutes per axis, 3 axes (X, Y, Z)
2URack Units (U)
Table 4: Data Capacity Specifications
15
ValueSpecification
24Number of Drive Slots
184.32 TBMax Raw Data Storage Capacity
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1 Ultrastar Serv24-HA Overview
User Guide 1.4 System Architecture Overview
1.4 System Architecture Overview
TheUltrastar Serv24-HA consists ofa main chassis that is populated with up to 24 NVMe drives,two Compute
Canisters,and redundant 1800W PSUs. Each Compute Canister contains physicalconnections for dual CPUs,
a platform controller hub (PCH), 24 DIMM sockets, three PCIe generation 3 slots (one slot open for user
expansion), a system BMC, and a removable Trusted Platform Module (TPM). The Ultrastar Serv24-HA
contains four Skylake CPUs (two per Compute Canister) that manage and direct the instructions to the
necessary component in the enclosure. The CPUs supports 1.0 MB Mid-Level Cache (MLC) and Intel
Hyper-Threading Technology per core. The Ultrastar Serv24-HA uses a Lewisburg PCH combined with the
Skylake Server to provide more bandwidth and flexibility in the I/O. It allows for better management of power
within the enclosure and the enclosure components.
The out-of-band management is controlled through Integrated Remote Management Processor system BMC.
Each Compute Canister provides a VGA port, two USB 3.0 ports, 10 GbE ports, and a 1 GbE port using IPMI
and Web UI for BMC management of the enclosure services. The Trusted Platform Module (TPM) provides
system security that communicates with the rest of the system through a device attached to the motherboard.
The TPM is a physical security barrier with a pre-operating system environment that allows for more control
over the software’s security protocol.
1.5 Ultrastar Serv24-HA Layout
Figure 6: Ultrastar Serv24-HA Layout
Table 5: Ultrastar Serv24-HA Layout
ComponentNumber
Rails1
Drive Bay2
PSU Bay3
Compute Canister4
1.6 Ultrastar Serv24-HA Rack Requirements
TheUltrastar Serv24-HA is designedto be installed into a rack that meets the EIA-310standard at a minimum.
SeeEIA-310 Rack Standard of usable space measured fromfront rack frame to the rear rack frame. It requires
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1 Ultrastar Serv24-HA Overview
User Guide 1.7 List of Replaceable Components
2U of rackspace, and it should be installed into the rack at the lowest possible U height to keep the load on
the rack balanced.
1.7 List of Replaceable Components
Table 6: List of Replaceable Components
HGST Part NumberComponent
1EX1047L6 Enclosure
• Chassis
• Redundant Compute Canisters
• Redundant PSUs (1800W)
• PIB Canisters
• Rails
• Full set of fan modules
1EX1027AC Power Cord (2.5m)
1EX1134Drive Blank
1EX1042PSU (1800W)
1EX1055Battery Backup
1EX1048Rails
1EX1049Compute Canister
1EX1054PIB Canister
1EX1046Fan module
1EX1026SanDisk®X400 SSD M.2 2280 Boot Drive (256GB)
1EX1679Heat Sink
1EX1151Intel®Xeon CPU, 5118 w/ heat sink
1EX1150Intel®Xeon CPU, 6140 w/ heat sink
1EX1045Mellanox®NIC, CX5, 2x100GbE
1EX1044Samsung®DIMM (16GB DDR4)
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1 Ultrastar Serv24-HA Overview
User Guide 1.8 LEDs
1.8 LEDs
1.8.1 Chassis LEDs
Figure 7: Chassis LEDs
Table 7: Chassis LEDs
Power1
Identify2
Fault3
ActionLEDNumber
• Off: Power off
• Green: Power on
• Off: Chassis is not being identified
• Blue: Chassis is being identified
• Off: No faults reported
• Amber (1Hz Blinking): Warning error
• Amber (4Hz Blinking): Critical error
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1 Ultrastar Serv24-HA Overview
User Guide 1.8 LEDs
1.8.2 PSU LED
Figure 8: PSU LED
Table 8: PSU LED
Fault1
1.8.3 Drive LEDs
Figure 9: Drive LEDs (Top View)
Table 9: Drive LEDs
Drive Link/Active1
ActionLEDNumber
• Off: PSU not powered on
• Green: Powered on, DC output OK
• Amber: Fault, failure, or AC
disconnection on PSU
ActionLEDNumber
• Off: No drive present
• Green: Drive present
• Green (Blinking): Drive active
Drive Fault LED2
19
• Amber: Drive fault reported
• Amber (Blinking): Drive OK
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3
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5
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1 Ultrastar Serv24-HA Overview
User Guide 1.9 Input/Output
1.9 Input/Output
1.9.1 Rear I/O Ports and Features
Figure 10: Rear I/O Ports and Features
Table 10: Rear I/O Ports and Features
1.10 List of Compatible Drives
Table 11: Compatible Drives
RI-1DW/D SE
PortNumber
PSU (x2)1
USB 3.02
USB 3.03
1 GbE for IPMI (RJ45)4
10 GbE (RJ45)5
VGA Port (DB-15)6
100 GbE (QSFP28)7
10 GbE (RJ45)8
Serial UART Port9
Part NumberCapacityDrive
1EX10391.92 TBHGST Ultrastar®SN200
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1 Ultrastar Serv24-HA Overview
User Guide 1.10 List of Compatible Drives
Part NumberCapacityDrive
1EX10403.84 TBHGST Ultrastar®SN200
RI-1DW/D SE
1EX10417.68 TBHGST Ultrastar®SN200
RI-1DW/D SE
1EX1026256 GBSanDisk®X400 SSD M.2 2280
Boot Drive
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2 Component Overviews
User Guide 2.1 Chassis Description
Chapter
2 Component Overviews
2
2.1 Chassis Description
Figure 11: Chassis Description
The chassis is the primary housing that contains and connects all of the system components that comprise
the Ultrastar Serv24-HA. The chassis is contains the drive bay, located at the front, which houses all of the
system data storage drives. The rear of the chassis contains PSU bays and two Compute Canisters. The
major system components such as the fan modules, CPUs, memory, and M.2 Boot Drives are all contained
within each of the two Compute Canisters.
2.1.1 Chassis Specifications
Table 12: Chassis Specification Summary
Dimensions
ValueSpecification
W: 446.4 mm x L: 825 mm x H: 87.6 mm /
W: 17.58in. x L: 32.5in. x H: 3.4in.
1EX1047Part Number
NoHot Swappable?
14.83 kg / 32.7 lbsWeight
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FRONT
REAR
1
3
2
3
2 Component Overviews
User Guide 2.2 PIB Canister Description
2.1.2 Chassis Layout
Figure 12: Chassis Layout
Table 13: Chassis Layout
FeatureNumber
2.2 PIB Canister Description
Figure 13: PIB Canister Description
Drive Slots1
Compute Canister Bay2
PSU Slots3
The Power Interface Board (PIB) Canister houses the PIB that extends the connection of the PSU to the
midplane. The PIB Canister contains a connector on the PSU end that attaches to the PIB and finishes at the
other end in a card edge connection that fits into a midplane connector. The Ultrastar Serv24-HA contains
two PIB Canisters installed before the redundant PSUs.
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Rear/Front
Top
1
2
3
4
2 Component Overviews
User Guide 2.2 PIB Canister Description
2.2.1 PIB Canister Specifications
Table 14: Chassis Specification Summary
ValueSpecification
Dimensions
2.2.2 PIB Canister Layout
Figure 14: PIB Canister Layout
W: 40.2 mm x L: 715.46 mm x H: 78.1 mm /
W: 1.58in. x L: 28.1in. x H: 3.06in.
1EX1054Part Number
NoHot Swappable?
1.36 kg / 3 lbsWeight
Table 15: PIB Canister Layout
FeatureNumber
PIB Card Edge1
PSU Connector2
Canister3
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2 Component Overviews
User Guide 2.3 PSU Description
FeatureNumber
Handle4
2.3 PSU Description
Figure 15: PSU Description
Ultrastar Serv24-HA contains two redundant 1800W PowerSupply Units (PSU). Each PSU requires an input
voltage of between 200-240VAC. The PSUs are 80 Plus™Platinum certified, and utilize C14 power cable
receptacles.
2.3.1 PSU Specifications
Table 16: PSU Specification Summary
ValueSpecifications
1800WPower Output
80 Plus™Platinum80 PLUS Standard
200-240VACInput Voltage
C14Connector Type
2Number per Enclosure
1EX1042Part Number
YesHot Swappable?
.81 kg / 1.8 lbsWeight
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2 Component Overviews
User Guide 2.3 PSU Description
2.3.2 PSU Layout
Figure 16: PSU Layout
Table 17: PSU Layout
FeatureNumber
Latch Release Lever1
Power Receptacle2
Fan3
Handle4
Connector5
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2 Component Overviews
User Guide 2.4 Drive Description
2.4 Drive Description
Figure 17: Drive Description
The Ultrastar Serv24-HA contains up to 24 Non-Volatile Memory Express (NVMe) drives preinstalled into the
chassis. The drive module is comprised of two parts: the storage drive and the drive carrier. The carrier
attaches to the exterior of the data storage drive and caddies the drive into the system. It stabilizes the motion
of the drive into the drive cage so that the drive properly mounts onto the drive board.
2.4.1 Drive Specifications
Table 18: Drive Specification Summary
ValueSpecification
Number of Drives Per Enclosure
• Minimum: 10
• Maximum: 24
HGST Ultrastar®SN200Part Number
YesHot Swappable?
.27 kg / .6 lbsWeight
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2 Component Overviews
User Guide 2.4 Drive Description
2.4.2 Drive Layout
Figure 18: Drive Layout
Table 19: Drive Layout
FeatureNumber
Drive1
Drive Carrier2
Carrier Handle3
Latch Release Button4
LEDs5
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2 Component Overviews
User Guide 2.5 Drive Blank Assembly Description
2.5 Drive Blank Assembly Description
Figure 19: Drive Description
The Drive Blank Assembly is designed to maintain the proper airflow for a partially populated enclosure. The
Drive Blank Assembly contains many of the same features that a typical Drive Assembly has to ensure that
the enclosure has the ability to run efficiently. The enclosure can contain up to 14 Drive Blank Assemblies
with the remaining 10 drive bays populated with functioning Drive Assemblies.
2.5.1 Drive Blank Assembly Specifications
Table 20: Drive Specification Summary
ValueSpecification
Maximum: 14Number of Drives Blanks Per Enclosure
1EX1134Part Number
YesHot Swappable?
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2 Component Overviews
User Guide 2.5 Drive Blank Assembly Description
2.5.2 Drive Blank Assembly Layout
Figure 20: Drive Blank Layout
Table 21: Drive Blank Assembly Layout
FeatureNumber
Drive Blank1
Drive Carrier2
Latch Release Button3
Drive Carrier Latch4
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2 Component Overviews
User Guide 2.6 Fan Description
2.6 Fan Description
Figure 21: Fan Description
The Fan Modules are toolless internal fans that provide the primary cooling for the Ultrastar Serv24-HA. The
fanare installed inside the compute canister in close proximity to the compute canister components to provide
efficient cooling to all of the drives. Each compute canister contains fivefans, two in the middle and three near
the rear of each canister.
2.6.1 Fan Specification
Table 22: Fan Specification Summary
ValueSpecification
10 (five per compute canister)Number Per Enclosure
1EX1046Part Number
NoHot Swappable?
.13 kg / .3 lbsWeight
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2 Component Overviews
User Guide 2.7 Compute Canister Description
2.6.2 Fan Layout
Figure 22: Fan Layout
Table 23: Fan Layout
FeatureNumber
Handles1
Fan Module2
2.7 Compute Canister Description
Figure 23: Compute Canister Description
The chassis contains redundant Compute Canisters that each house and connect system components that
comprise the Ultrastar Serv24-HA. The major system components such as the fan modules, CPUs, DIMMs,
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1
2
3
4
3
2 Component Overviews
User Guide 2.7 Compute Canister Description
Battery Backup, and M.2 Boot Drives are all contained in each of the Compute Canisters. The redundancy
of the Compute Canisters is designed so that the system can run on one canister in the event that the other
canister fails. The Compute Canisters can be hot-swapped to ensure that the enclosure is always available.
2.7.1 Compute Canister Specification
Table 24: Compute Canister Specification Summary
ValueSpecification
2Number Per Enclosure
1EX1049Part Number
YesHot Swappable?
9.34 kg / 20.6 lbsWeight
2.7.2 Compute Canister Layout
Figure 24: Compute Canister Layout
Table 25: Compute Canister Layout
FeatureNumber
Compute Canister Connectors1
Cover Release Buttons2
Canister Release Latches3
Rear I/O4
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2 Component Overviews
User Guide 2.8 Rails Description
2.8 Rails Description
Figure 25: Rails Description
The Ultrastar Serv24-HA is attached to the rack using two rack mounted rails that allow for the computer
canisters to be pulled out of the rear for servicing. The rails contain a rack ear locking mechanism on either
side to secure the enclosure in the rack during basic servicing procedures. The rack ear locks are easily
unlatched to provide the option to pull the enclosure out of the rack to service the contents of the chassis.
2.8.1 Rails Specification
Table 26: Rails Specification Summary
2.8.2 Rails Layout
Figure 26: Rails Layout
ValueSpecification
670 mm / 26.37in.Length
1EX1048Part Number
NoHot Swappable?
670 mm - 870 mm / 26.37in. - 34.25in.Rack Mounting Range
5.4 kg / 12 lbsWeight
Table 27: Rails Layout
FeaturesNumber
Rear Rack Mounting Bracket1
Enclosure Shelf2
Front Rack Mounting Bracket3
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2 Component Overviews
User Guide 2.9 Battery Backup
2.9 Battery Backup
Figure 27: Battery Backup Description
The Ultrastar Serv24-HA has the option to add a battery backup module to each of the Compute Canisters.
The battery backup contains a sheet metal case that encloses and protects the battery cells from damage.
The sheet metal case also contains a keyholes on the bottom of the model to secure the battery backup in
place and connected to the Compute Canister.Thismodule can be installed into each of the Compute Canisters
as an optional feature.
2.9.1 Battery Backup Specification
Table 28: Battery Backup Specification Summary
ValueSpecification
2Number Per Enclosure
1EX1055Part Number
NoHot Swappable?
.54 kg / 1.2 lbsWeight
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User Guide 3.1 Drive Assembly Replacement
Chapter
3 Part Replacement
3
3.1 Drive Assembly Replacement
Table 29: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
3 minutes1None
1. Locate the failed drive by identifying the illuminated amber LED on the drive carrier.
2. Uninstall the drive assembly.
a) Release the drive assembly by pressing the button on the drive carrier and lower the carrier release
until it stops.
Figure 28: Drive Carrier Release
b) Pull the drive assembly out of the drive slot using the drive carrier release.
Figure 29: Uninstall Drive Assembly
3. Install the drive assembly.
a) Open the drive carrier release by pressing the button on the drive carrier.
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User Guide 3.2 Drive Blank Assembly Replacement
b) With the drive carrier button on top, slowly slide the drive into the open drive slot using the drive carrier
release until the drive release engages.
Figure 30: Drive Assembly Installation
c) Seat the drive by pressing the lever into the drive carrier.This will allowthe driveto make the connection
with the connector on the drive board without causing damage.
Figure 31: Drive Assembly Lever
4. Verify the drive is functional by verifying the Amber drive carrier LED is no longer indicating a fault.
3.2 Drive Blank Assembly Replacement
Table 30: Replacement Procedure Info
1. Locate the failed drive assembly blank.
2. Uninstall the drive blank assembly.
37
Time Required# of People RequiredRequired Tools
3 minutes1None
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User Guide 3.2 Drive Blank Assembly Replacement
a) Release the drive blank assemblyby pressing the button on the drive blank carrier and lower the carrier
release until it stops.
Figure 32: Drive Blank Carrier Release
b) Pull the drive blank assembly out of the drive slot.
Figure 33: Uninstall Drive Blank Assembly
3. Install the drive blank assembly.
a) Open the drive blank carrier release by pressing the button on the drive blank carrier.
b) With the drive blank carrier button on top, slide the drive into the open drive slot until the drive release
engages.
Figure 34: Drive Blank Assembly Installation
c) Seat the drive blank assembly by pressing the lever into the drive blank carrier.
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User Guide 3.3 DIMM Replacement
3.3 DIMM Replacement
Table 31: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
7 minutes1None
1. Identify the failed DIMM.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
The Web UI will appear.
Figure 35: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 36: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed DIMM.
2. Uninstall the Compute Canister from the enclosure.
a) Fromthe rear of the enclosure, determine which of the two Compute Canisters is in need of replacement.
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User Guide 3.3 DIMM Replacement
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 37: Unlatching the Compute Canister
c) Removethe Compute Canister by grasping the edges of the canister and pulling it clear of the enclosure.
Figure 38: Uninstalling the Compute Canister
3. Uninstall the Compute Canister cover.
a) Unlock the Compute Canister cover by pressing the two lock buttons and slide the cover towards the
rear of the Compute Canister.
b) Remove the cover by lifting the cover off of the Compute Canister.
4. Uninstall the DIMM from the Compute Canister.
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User Guide 3.3 DIMM Replacement
a) Pull connector tabs outward with even pressure until the DIMM pops out of the connector.
Figure 39: Unlocking the DIMM
b) Carefully remove the DIMM from the slot.
Figure 40: Uninstalling the DIMM
c) Take note of the location of each DIMM as it is removed to ensure that it is installed into the correct
location of the replacement Compute Canister.
5. Install the DIMM into the Compute Canister.
a) Slide the DIMM into the correct DIMM slot and carefully press down until seated.
b) Secure the DIMM by pressing the tabs inward on either side of the connector.
Figure 41: Installing the DIMM
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User Guide 3.3 DIMM Replacement
6. Install the Compute Canister cover.
a) Align the cover over the Compute Canister and slide towards the front of the Compute Canister.
b) Verify the locks on the cover have engaged and the cover is secure.
7. Install the Compute Canister into the enclosure.
a) From the rear of the enclosure, line up the Compute canister with the empty canister slot. Ensure that
the Compute Canister is oriented correctly.
Note: The top Compute Canister is installed with the top cover facing toward the bottom of the
enclosure. The bottom Compute Canister is installed with the top cover facing the top of the
enclosure.
b) Carefully slide the Compute Canister into the slot with both latch handles in the open position until the
latch handles begin to engage.
Figure 42: Installing the Compute Canister
c) Rotate the latch handles into the enclosure until the are fully engaged.
Figure 43: Latching the Compute Canister
8. Verify that the DIMM appears with no issues.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
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User Guide 3.4 CPU and Heat Sink Module Replacement
The Web UI will appear.
Figure 44: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 45: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify that there are no failures reported.
3.4 CPU and Heat Sink Module Replacement
Table 32: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
20 minutes1T30 Torx screwdriver
1. Identify the failed CPU.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
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User Guide 3.4 CPU and Heat Sink Module Replacement
The Web UI will appear.
Figure 46: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 47: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed CPU.
2. Uninstall the Compute Canister from the enclosure.
a) From the rear of the enclosure, determine which of the two Compute Canisters is in need of
replacement.
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User Guide 3.4 CPU and Heat Sink Module Replacement
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 48: Unlatching the Compute Canister
c) Remove the Compute Canister by grasping the edges of the canister and pulling it clear of the
enclosure.
Figure 49: Uninstalling the Compute Canister
3. Uninstall the Compute Canister cover.
a) Unlock the Compute Canister cover by pressing the two lock buttons and slide the cover towards the
rear of the Compute Canister.
b) Remove the cover by lifting the cover off of the Compute Canister.
4. Uninstall the Heat Sink and CPU module.
a) Locate the failed CPU and Heat Sink module.
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3
2
1
Pin
Pin
3 Part Replacement
User Guide 3.4 CPU and Heat Sink Module Replacement
b) The Heat Sink must be removedby loosening the Torx T30 screws in a specific order.Use the following
diagram to determine the specific order.
Figure 50: Heat Sink Removal Order
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User Guide 3.4 CPU and Heat Sink Module Replacement
c) Slide the Heat Sink clear of the socket alignment pins.
Figure 51: Uninstall CPU
5. Identify the location of the first heat sink containing the CPU on the new enclosure.
6. Install the CPU and Heat Sink module.
a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink.
b) Carefully place the CPU and Heat Sink module in position on the socket alignment pins.
c) The Heat Sink must be installed by tightening the Torx T30 screwsin a specific order.Use the following
diagram to determine the specific order.
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User Guide 3.4 CPU and Heat Sink Module Replacement
Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not
over-tighten. Over-tightening may cause damage to the parts.
Figure 52: Install CPU
Figure 53: Heat Sink Installation Order
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2
3
4
Pin
Pin
3 Part Replacement
User Guide 3.4 CPU and Heat Sink Module Replacement
7. Repeat the previous step to install the remaining heat sink containing the CPU.
8. Install the Compute Canister cover.
a) Align the cover over the Compute Canister and slide towards the front of the Compute Canister.
b) Verify the locks on the cover have engaged and the cover is secure.
9. Install the Compute Canister into the enclosure.
a) From the rear of the enclosure, line up the Compute canister with the empty canister slot. Ensure that
the Compute Canister is oriented correctly.
Note: The top Compute Canister is installed with the top cover facing toward the bottom of the
enclosure. The bottom Compute Canister is installed with the top cover facing the top of the
enclosure.
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User Guide 3.4 CPU and Heat Sink Module Replacement
b) Carefully slide the Compute Canister into the slot with both latch handles in the open position until
the latch handles begin to engage.
Figure 54: Installing the Compute Canister
c) Rotate the latch handles into the enclosure until the are fully engaged.
Figure 55: Latching the Compute Canister
10. Verify that the CPU appears with no issues.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
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User Guide 3.5 Heat Sink Replacement
The Web UI will appear.
Figure 56: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 57: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify that there are no failures reported.
3.5 Heat Sink Replacement
Table 33: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
30 minutes1• Torx T30 Screwdriver
• Spudger
1. Identify the failed Heat Sink.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
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User Guide 3.5 Heat Sink Replacement
The Web UI will appear.
Figure 58: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 59: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed Heat Sink.
2. Uninstall the Compute Canister from the enclosure.
a) From the rear of the enclosure, determine which of the two Compute Canisters is in need of
replacement.
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User Guide 3.5 Heat Sink Replacement
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 60: Unlatching the Compute Canister
c) Remove the Compute Canister by grasping the edges of the canister and pulling it clear of the
enclosure.
Figure 61: Uninstalling the Compute Canister
3. Uninstall the Compute Canister cover.
a) Unlock the Compute Canister cover by pressing the two lock buttons and slide the cover towards the
rear of the Compute Canister.
b) Remove the cover by lifting the cover off of the Compute Canister.
4. Uninstall the Heat Sink and CPU module.
a) Locate the failed CPU and Heat Sink module.
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3
2
1
Pin
Pin
3 Part Replacement
User Guide 3.5 Heat Sink Replacement
b) The Heat Sink must be removedby loosening the Torx T30 screws in a specific order.Use the following
diagram to determine the specific order.
Figure 62: Heat Sink Removal Order
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c) Slide the Heat Sink clear of the socket alignment pins.
Figure 63: Uninstall CPU
5. Remove the CPU from the Heat Sink.
a) Locate the seam that connects the CPU and Heat Sink.
Figure 64: Removing the CPU from the Heat Sink with a Spudger
b) Insert the edge of a plastic spudger in between the CPU and Heat Sink and carefully pry the two
components apart. The plastic spudger may need to be worked around the edges of the entire CPU
and Heat Sink to separate the two parts.
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User Guide 3.5 Heat Sink Replacement
6. Install the Heat Sink onto the CPU.
a) Clean the thermal compound from the top of the CPU using isopropyl alcohol and lint-free wipes.
Ensure that the CPU is residue free and dry before installing the replacement Heat Sink.
b) Align the gold triangle on the CPU with the triangle on CPU retainer and snap the CPU into the plastic
CPU retainer.
Figure 65: CPU and CPR Retainer Triangles
c) Unpack and remove the protective plastic tray that is attached to the bottom of the Heat Sink. The
protective plastic tray protects the thermal compound until it is ready to be installed.
d) Press the CPU retainer firmly into the Heat Sink to ensure the thermal compound is evenly spread
out across the CPU.
Figure 66: Attaching the CPU to the Heat Sink
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User Guide 3.5 Heat Sink Replacement
7. Identify the location of the first heat sink containing the CPU on the new enclosure.
8. Install the CPU and Heat Sink module.
a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink.
b) Carefully place the CPU and Heat Sink module in position on the socket alignment pins.
c) The Heat Sink must be installed by tightening the Torx T30 screwsin a specific order.Use the following
diagram to determine the specific order.
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User Guide 3.5 Heat Sink Replacement
Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not
over-tighten. Over-tightening may cause damage to the parts.
Figure 67: Install CPU
Figure 68: Heat Sink Installation Order
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2
3
4
Pin
Pin
3 Part Replacement
User Guide 3.5 Heat Sink Replacement
9. Repeat the previous step to install the remaining heat sink containing the CPU.
10. Install the Compute Canister cover.
a) Align the cover over the Compute Canister and slide towards the front of the Compute Canister.
b) Verify the locks on the cover have engaged and the cover is secure.
11. Install the Compute Canister into the enclosure.
a) From the rear of the enclosure, line up the Compute canister with the empty canister slot. Ensure that
the Compute Canister is oriented correctly.
Note: The top Compute Canister is installed with the top cover facing toward the bottom of the
enclosure. The bottom Compute Canister is installed with the top cover facing the top of the
enclosure.
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User Guide 3.5 Heat Sink Replacement
b) Carefully slide the Compute Canister into the slot with both latch handles in the open position until
the latch handles begin to engage.
Figure 69: Installing the Compute Canister
c) Rotate the latch handles into the enclosure until the are fully engaged.
Figure 70: Latching the Compute Canister
12. Verify that the Heat Sink appears with no issues.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
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User Guide 3.6 M.2 Boot Drive Replacement
The Web UI will appear.
Figure 71: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 72: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify that there are no failures reported.
3.6 M.2 Boot Drive Replacement
Table 34: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
12 minutes1None
Attention: The compute canister contains a total of two M.2 boot drives, with a total of fourper enclosure.
Only one set of drives may be changed at a time. If both compute canisters contain drives that have
failed, replace the drive in the first canister completely before removing and replacing the remaining
failed drive in the second compute canister.
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User Guide 3.6 M.2 Boot Drive Replacement
1. Identify the failed boot drive.
a) Open a browser and browse to the BMC IP Address of the Compute Canister.
The Web UI will appear.
Figure 73: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 74: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed boot drive.
2. Uninstall the Compute Canister from the enclosure.
a) Fromthe rear of the enclosure, determine which of the two Compute Canisters is in need of replacement.
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User Guide 3.6 M.2 Boot Drive Replacement
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 75: Unlatching the Compute Canister
c) Removethe Compute Canister by grasping the edges of the canister and pulling it clear of the enclosure.
Figure 76: Uninstalling the Compute Canister
3. Uninstall the Compute Canister cover.
a) Unlock the Compute Canister cover by pressing the two lock buttons and slide the cover towards the
rear of the Compute Canister.
b) Remove the cover by lifting the cover off of the Compute Canister.
4. Uninstall the M.2 boot drive from the Compute Canister.
a) Press the M.2 boot drive release latch to unseat the drive.
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User Guide 3.6 M.2 Boot Drive Replacement
b) Remove the drive from the drive slot by pulling it out of the connector.
Figure 77: M.2 Boot Drive Removal
5. Identify the location of the first M.2 boot drive on the replacement Compute Canister.
6. Install the M.2 boot drive.
a) Slide the card edge of the drive into the connector with even pressure.
b) Slide the opposite end of the card edge into the release latch.
Figure 78: M.2 Boot Drive Installation
7. Install the Compute Canister cover.
a) Align the cover over the Compute Canister and slide towards the front of the Compute Canister.
b) Verify the locks on the cover have engaged and the cover is secure.
8. Install the Compute Canister into the enclosure.
a) From the rear of the enclosure, line up the Compute canister with the empty canister slot. Ensure that
the Compute Canister is oriented correctly.
Note: The top Compute Canister is installed with the top cover facing toward the bottom of the
enclosure. The bottom Compute Canister is installed with the top cover facing the top of the
enclosure.
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User Guide 3.6 M.2 Boot Drive Replacement
b) Carefully slide the Compute Canister into the slot with both latch handles in the open position until the
latch handles begin to engage.
Figure 79: Installing the Compute Canister
c) Rotate the latch handles into the enclosure until the are fully engaged.
Figure 80: Latching the Compute Canister
9. Verify that the M.2 boot drive appears with no issues.
a) Open a browser and browse to the BMC IP Address of the enclosure.
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User Guide 3.7 NIC Replacement
The Web UI will appear.
Figure 81: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 82: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify that there are no failures reported.
3.7 NIC Replacement
Table 35: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
• #2 Philips Screwdriver
1. Identify the failed NIC.
a) Open a browser and browse to the IP Address of the enclosure.
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User Guide 3.7 NIC Replacement
The Web UI will appear.
Figure 83: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 84: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed enclosure.
2. Uninstall the Compute Canister from the enclosure.
a) From the rear of the enclosure, determine which of the two Compute Canisters is in need of
replacement.
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User Guide 3.7 NIC Replacement
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 85: Unlatching the Compute Canister
c) Remove the Compute Canister by grasping the edges of the canister and pulling it clear of the
enclosure.
Figure 86: Uninstalling the Compute Canister
3. Uninstall the Compute Canister cover.
a) Unlock the Compute Canister cover by pressing the two lock buttons and slide the cover towards the
rear of the Compute Canister.
b) Remove the cover by lifting the cover off of the Compute Canister.
4. Uninstall the corner PCIe bracket by carefully pulling up on the sheet metal carrier until it is clear of the
enclosure.
5. Uninstall the NIC.
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User Guide 3.7 NIC Replacement
a) Remove the screws securing the NIC to the enclosure board.
Figure 87: Remove Screws from the NIC
b) From the rear of the enclosure, remove the screws that secure the NIC plate in place and remove the
NIC plate.
c) From inside the enclosure, lift the NIC up and out of the enclosure.
Figure 88: Remove the NIC
6. Install the NIC.
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User Guide 3.7 NIC Replacement
a) From the inside of the enclosure, slide the NIC into place with the connectors sticking out of the NIC
slot in the enclosure.
Figure 89: Install NIC into Place
b) Slide the NIC plate over the NIC ports and secure it in place with the provided screws.
c) From inside of the enclosure, secure the NIC to the enclosure board with the provided screws.
Figure 90: Secure NIC with Screws
7. Install the corner PCIe bracket by carefully lining up the sheet metal carrier on the guides and pressing
it into the bracket.
8. Install the Compute Canister cover.
a) Align the cover over the Compute Canister and slide towards the front of the Compute Canister.
b) Verify the locks on the cover have engaged and the cover is secure.
9. Install the Compute Canister into the enclosure.
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User Guide 3.7 NIC Replacement
a) From the rear of the enclosure, line up the Compute canister with the empty canister slot. Ensure that
the Compute Canister is oriented correctly.
Note: The top Compute Canister is installed with the top cover facing toward the bottom of the
enclosure. The bottom Compute Canister is installed with the top cover facing the top of the
enclosure.
b) Carefully slide the Compute Canister into the slot with both latch handles in the open position until
the latch handles begin to engage.
Figure 91: Installing the Compute Canister
c) Rotate the latch handles into the enclosure until the are fully engaged.
Figure 92: Latching the Compute Canister
10. Power On the enclosure and verify it is functioning properly.
a) The enclosure will power itself on about 20 seconds after it is connected to power.
b) Once the enclosure is physically powered-on, from a laptop, log into the Web UI.
c) In the Web UI, click Dashboard.
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User Guide 3.8 PSU Replacement
The Dashboard Control Panel page will appear.
Figure 93: Dashboard Control Panel
d) Verify that the reported failure no longer appears in the Dashboard Control Panel.
3.8 PSU Replacement
Table 36: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
5 minutes1None
1. Locate the failed PSU by identifying the illuminated Amber LED on the PSU.
2. From the rear of the enclosure, disconnect the power cord connected to the PSU.
a) Detach the cable retention clip from the power cord.
Figure 94: Cable Retention Mechanism
b) Remove the power cord by pulling firmly, but do not jerk it out of the unit.
3. Uninstall the PSU from the chassis.
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User Guide 3.8 PSU Replacement
a) Unlock the PSU by pressing the PSU release latch.
Figure 95: PSU Release Latch
b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay.
Note: Do not pull on the gray PIB Canister tab. The PIB Canister should not be removed from
the enclosure unless it has been identified as a failed part.
Figure 96: Removing the PSU
4. Install the PSU into the chassis.
a) Align the PSU in the orientation shown in the following image.
b) Slide the PSU into the slot until it seats properly into the chassis.
Figure 97: Installing the PSU
c) Plug the power cable into the receptacle at the back of the PSU.
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User Guide 3.9 PIB Canister Replacement
d) Loop the retention clip around the cable and pinch it until the clip catches and locks in place.
Figure 98: Cable Retention Mechanism
e) Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the
retention clip functions properly in the event the cable is yanked on for some reason.
Figure 99: Cinching Cable Retention Clip
5. Verify the PSU is functional by identifying the PSU LED is no longer indicating a fault. This is indicated by
a green LED on the PSU.
3.9 PIB Canister Replacement
Table 37: Replacement Procedure Info
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Time Required# of People RequiredRequired Tools
3 minutes1None
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3 Part Replacement
User Guide 3.9 PIB Canister Replacement
1. Locate the failed PIB Canister.
2. From the rear of the enclosure, disconnect the power cord connected to the PSU.
a) Detach the cable retention clip from the power cord.
Figure 100: Cable Retention Mechanism
b) Remove the power cord by pulling firmly, but do not jerk it out of the unit.
3. Uninstall the PSU from the chassis.
a) Unlock the PSU by pressing the PSU release latch.
Figure 101: PSU Release Latch
b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay.
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User Guide 3.9 PIB Canister Replacement
Note: Do not pull on the gray PIB Canister tab. The PIB Canister should not be removed from
the enclosure unless it has been identified as a failed part.
Figure 102: Removing the PSU
4. Uninstall the PIB Canister.
a) Locate the gray tab just below the location of the uninstalled PSU.
b) Grasp the tab firmly and carefully pull the PIB Canister until the card edge comes out of the midplane.
Figure 103: Removing the PIB Canister
c) Pull the PIB Canister clear of the enclosure.
5. Install the PIB Canister.
a) Line up the PIB Canister with the chassis PIB Canister guide.
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b) Slowly slide the PIB Canister into the enclosure until the card edge touches the midplane connector.
Figure 104: Installing the PIB Canister
c) Press the PIB Canister into the midplane connector.
d) Verify that the PIB Canister is seated snugly.
6. Install the PSU into the chassis.
a) Align the PSU in the orientation shown in the following image.
b) Slide the PSU into the slot until it seats properly into the chassis.
Figure 105: Installing the PSU
c) Plug the power cable into the receptacle at the back of the PSU.
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d) Loop the retention clip around the cable and pinch it until the clip catches and locks in place.
Figure 106: Cable Retention Mechanism
e) Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the
retention clip functions properly in the event the cable is yanked on for some reason.
Figure 107: Cinching Cable Retention Clip
3.10 Rails Replacement
Table 38: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
15 minutes1#1 Phillips Screwdriver
1. From the rear of the enclosure, disconnect the power cord connected to the PSU.
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a) Detach the cable retention clip from the power cord.
Figure 108: Cable Retention Mechanism
b) Remove the power cord by pulling firmly, but do not jerk it out of the unit.
2. Repeat the previous step to disconnect the power cord out of the remaining PSU.
3. Disconnect the remaining cables from the rear of the enclosure.
4. Remove the Rack Ears from the enclosure.
a) Locate finger hold on the lower half of the rack ear.
b) Insert an index finger into the finger hold and carefully pull out until the bottom of the rack ear snaps
free of the enclosure.
Figure 109: Unclipping the Rack Ear
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c) Rotate the rack ear out and remove it completely from the enclosure.
Figure 110: Removing the Rack Ear
d) Repeat the previous procedure to remove the remaining rack ear.
5. Remove the enclosure from the rack.
a) Locate the shipping screws that are installed below the thumbscrews on the front of the enclosure.
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User Guide 3.10 Rails Replacement
b) Remove screws from the Rails using a #1 Philips screwdriver.
Figure 111: Removing the Shipping Screws
c) Locate the thumbscrews on either side of the enclosure.
d) Loosen the thumbscrews by turning them counterclockwise until they are free of the rail connection.
Figure 112: Loosening the Thumbscrews
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e) Grasp the sheet metal bracketson either side of the front of the enclosure and pull the enclosure until
it is free of the rack mounted rails.
Figure 113: Uninstalling the Enclosure
6. Uninstall the Rails from the rack.
a) Locate the shipping screws that are installed on the rear rail connections.
b) Remove screws from rails using a #1 Philips screwdriver.
c) Open the front latch by pulling the tab and rotating the latch open until it is at 90 degrees.
Figure 114: Rail Unlatched (Right Side)
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d) Push the front rail connection out of the rack post.
Figure 115: Rail Retracted (Right Side)
e) Carefully grasp the rail and open the rear latch by pulling the tab and rotating the latch open until it is
at 90 degrees.
Figure 116: Rail Unlatched (Right Side)
f) Pull the rear rail connection free of the rack posts.
g) Repeat the previous procedure to uninstall the remaining rail.
7. Install the Rails into the rack.
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a) Open the front and rear latches by pulling the tab and rotating the latch open until it is at 90 degrees
or greater.
Figure 117: Rail Unlatched (Right Side)
b) Line up the rail on the bottom 1U of the installation location.
c) Place rear pins of the rail into rear rack post.
d) Secure the rear rail attachment to the rear rack post by rotating the rear latch until it clips over the
rear rack post.
Figure 118: Rail Latched (Right Side)
e) Align the front rail attachment with the same 1U space as the rear rail attachment.
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f) Slide the front rail attachment to fit snugly up against the front rack post.
Figure 119: Rail Extended
g) Secure the front rail attachment by rotating the rear latch until it clips over the rear rack post.
Figure 120: Rail Latched
h) Secure the rear rail attachment to the rack post using two of the provided shipping screws.
Figure 121: Install Shipping Screws
i) Repeat the previous procedure to install the remaining rail.
8. Install the enclosure onto the rack mounted rails.
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a) Line up the enclosure with the rack mounted rails and slide it in until the enclosure is seated against
the rack mounted rails.
Figure 122: Installing the Enclosure
b) Locate the thumbscrews on either side of the enclosure.
c) Press and tighten the thumbscrews by turning them clockwise until snug.
Figure 123: Tightening the Thumbscrews
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d) Further secure the enclosure by installing the provided shipping screws into the bottom holes as seen
in the following image.
Figure 124: Installing the Shipping Screws
9. Install the Rack Ears onto the enclosure.
a) Locate the rack ear intended to be installed over the LEDs. This rack ear will contain five LEDs and
will be installed onto the right side of the enclosure.
b) Place the top of the rack ear on the tab of the sheet metal bracket and rotate toward the bottom tab.
Figure 125: Rack Ear Install
c) Lightly pull on the rack ear to ensure that it fully latched on the bottom tab.
d) Repeat the previous procedure to install the remaining rack ear.
10. From the rear of the enclosure, connect the cables to the enclosure.
a) Connect the Ethernet cables into the 1GbE BMC Ethernet ports on the Compute Canisters.
b) Connect the 10 GbE cables into the RJ45 ports.
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c) Connect the 100 GbE cables into the QSFP28 ports.
d) Connect the power cables to the PSUs.
Note: The connections mentioned in (b) and (c) are only necessary if the user intends to have
both connection types.
11. Power On the enclosure and verify it is functioning properly.
a) The enclosure will power itself on about 20 seconds after it is connected to power.
b) Once the enclosure is physically powered-on, from a laptop, log into the Web UI.
c) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 126: Dashboard Control Panel
d) Verify that the reported failure no longer appears in the Dashboard Control Panel.
3.11 Chassis Replacement
Table 39: Replacement Procedure Info
• #1 Philips Screwdriver
1. Power Off the enclosure.
a) Connect to the first server using the assigned IP Address.
b) In the Web UI, click Power Control.
Time Required# of People RequiredRequired Tools
45 minutes1• #0 screwdriver
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The Power Control page will appear.
Figure 127: Power Control
c) Select the option next to Power Off and click Perform Action.
A message "Are you sure to perform this operation?" will appear.
Figure 128: Are You Sure...
d) Click OK.
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The enclosure will Power Off.
Figure 129: Power Off
e) Connect to the second server using the assigned IP Address.
f) In the Web UI, click Power Control.
The Power Control page will appear.
Figure 130: Power Control
g) Select the option next to Power Off and click Perform Action.
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A message "Are you sure to perform this operation?" will appear.
Figure 131: Are You Sure...
h) Click OK.
The enclosure will Power Off.
Figure 132: Power Off
2. From the rear of the enclosure, disconnect the power cord connected to the PSU.
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a) Detach the cable retention clip from the power cord.
Figure 133: Cable Retention Mechanism
b) Remove the power cord by pulling firmly, but do not jerk it out of the unit.
3. Repeat the previous step to disconnect the power cord out of the remaining PSU.
4. Disconnect the remaining cables from the rear of the enclosure.
5. Remove the Rack Ears from the enclosure.
a) Locate finger hold on the lower half of the rack ear.
b) Insert an index finger into the finger hold and carefully pull out until the bottom of the rack ear snaps
free of the enclosure.
Figure 134: Unclipping the Rack Ear
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c) Rotate the rack ear out and remove it completely from the enclosure.
Figure 135: Removing the Rack Ear
d) Repeat the previous procedure to remove the remaining rack ear.
6. Remove the enclosure from the rack.
a) Locate the shipping screws that are installed below the thumbscrews on the front of the enclosure.
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b) Remove screws from the Rails using a #1 Philips screwdriver.
Figure 136: Removing the Shipping Screws
c) Locate the thumbscrews on either side of the enclosure.
d) Loosen the thumbscrews by turning them counterclockwise until they are free of the rail connection.
Figure 137: Loosening the Thumbscrews
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e) Grasp the sheet metal bracketson either side of the front of the enclosure and pull the enclosure until
it is free of the rack mounted rails.
Figure 138: Uninstalling the Enclosure
7. Uninstall the PSU from the chassis.
a) Unlock the PSU by pressing the PSU release latch.
Figure 139: PSU Release Latch
b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay.
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Note: Do not pull on the gray PIB Canister tab. The PIB Canister should not be removed from
the enclosure unless it has been identified as a failed part.
Figure 140: Removing the PSU
8. Uninstall the PIB Canister.
a) Locate the gray tab just below the location of the uninstalled PSU.
b) Grasp the tab firmly and carefully pull the PIB Canister until the card edge comes out of the midplane.
Figure 141: Removing the PIB Canister
c) Pull the PIB Canister clear of the enclosure.
9. Install the PIB Canister.
a) Line up the PIB Canister with the chassis PIB Canister guide.
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b) Slowly slide the PIB Canister into the enclosure until the card edge touches the midplane connector.
Figure 142: Installing the PIB Canister
c) Press the PIB Canister into the midplane connector.
d) Verify that the PIB Canister is seated snugly.
10. Repeat the previous step to uninstall the remaining PSU.
11. Locate the PSU slots on the rear of the new enclosure chassis.
12. Install the PSU into the chassis.
a) Align the PSU in the orientation shown in the following image.
b) Slide the PSU into the slot until it seats properly into the chassis.
Figure 143: Installing the PSU
c) Plug the power cable into the receptacle at the back of the PSU.
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d) Loop the retention clip around the cable and pinch it until the clip catches and locks in place.
Figure 144: Cable Retention Mechanism
e) Slide the retention clip forward until it stops near the cable connector. Doing this will ensure that the
retention clip functions properly in the event the cable is yanked on for some reason.
Figure 145: Cinching Cable Retention Clip
13. Uninstall the drive assembly.
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a) Release the drive assembly by pressing the button on the drive carrier and lower the carrier release
until it stops.
Figure 146: Drive Carrier Release
b) Pull the drive assembly out of the drive slot using the drive carrier release.
Figure 147: Uninstall Drive Assembly
14. Repeat the previous step to uninstall the remaining drives.
15. Locate the drive slots on the front of the new enclosure chassis.
16. Install the drive assembly.
a) Open the drive carrier release by pressing the button on the drive carrier.
b) With the drive carrier button on top, slowly slide the drive into the open drive slot using the drivecarrier
release until the drive release engages.
Figure 148: Drive Assembly Installation
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c) Seat the drive by pressing the leverinto the drive carrier. This will allow the drive to make the connection
with the connector on the drive board without causing damage.
Figure 149: Drive Assembly Lever
17. Uninstall the Compute Canister from the enclosure.
a) From the rear of the enclosure, determine which of the two Compute Canisters is in need of
replacement.
b) Unlatch the Compute Canister by pulling both of the handles out of the chassis.
Figure 150: Unlatching the Compute Canister
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