Page 1
User Guide
Ultrastar®Serv24
S2122-N24-4
Version 1.3
August 2018
1ET1083
Long Live Data™| www.hgst.com
Page 2
Contents
User Guide
Contents
Revision History..............................................................................................7
Points of Contact.............................................................................................8
Copyright........................................................................................................9
Supported SKUs...........................................................................................10
Chapter 1 Ultrastar Serv24 Overview.....................................................11
1.1 Ultrastar®Serv24 Description..........................................................11
1.2 Block Diagrams................................................................................13
1.3 Ultrastar Serv24 Specification Summary.........................................15
1.4 System Architecture Overview.........................................................17
1.5 Ultrastar Serv24 Layout...................................................................18
1.6 Ultrastar Serv24 Rack Requirements...............................................18
1.7 List of Replaceable Components.....................................................19
1.8 LEDs................................................................................................20
1.8.1 Chassis LEDs...............................................................................20
1.8.2 PSU LED......................................................................................22
1.8.3 Drive LEDs...................................................................................22
1.9 Input/Output.....................................................................................23
1.9.1 Front I/O Ports and Features........................................................23
1.9.2 Rear I/O Ports and Features........................................................24
1.10 List of Compatible Drives...............................................................24
Chapter 2 Component Overviews...........................................................26
2.1 Chassis Description.........................................................................26
2.1.1 Chassis Specifications.................................................................26
2.1.2 Chassis Layout.............................................................................27
2.1.3 Chassis Internal Layout................................................................28
2.2 PSU Description...............................................................................29
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2.2.1 PSU Specifications.......................................................................29
2.2.2 PSU Layout..................................................................................30
2.3 Drive Description..............................................................................31
2.3.1 Drive Specifications......................................................................31
2.3.2 Drive Layout.................................................................................32
2.4 Fan Description................................................................................33
2.4.1 Fan Specification..........................................................................33
2.4.2 Fan Layout....................................................................................34
2.5 CMA Description..............................................................................35
2.5.1 CMA Specification........................................................................35
2.5.2 CMA Layout..................................................................................36
2.6 Rails Description..............................................................................37
2.6.1 Rails Specification........................................................................37
2.6.2 Rails Layout..................................................................................38
Chapter 3 Part Replacement...................................................................39
3.1 Drive Assembly Replacement..........................................................39
3.2 PSU Replacement............................................................................41
3.3 CMA Replacement...........................................................................44
3.4 Rails Replacement...........................................................................48
3.5 DIMM Replacement.........................................................................60
3.6 NIC Replacement.............................................................................73
3.7 CPU and Heat Sink Module Replacement.......................................84
3.8 Heat Sink Replacement...................................................................99
3.9 M.2 Replacement...........................................................................116
3.10 Chassis Replacement..................................................................130
3.11 VROC Key Replacement..............................................................157
Chapter 4 System Management............................................................166
4.1 Managing Ultrastar Serv24............................................................166
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4.2 Downloading Firmware from the Support Portal............................166
4.3 Web UI Overview...........................................................................169
4.3.1 Web UI Supported Browsers......................................................171
4.3.2 Creating a New User in Web UI.................................................171
4.3.3 Changing Network Settings in Web UI.......................................175
4.3.4 Changing the DNS Configurations in Web UI............................176
4.3.5 Updating BIOS Firmware in Web UI...........................................177
4.3.6 Updating BMC Firmware in Web UI...........................................179
4.3.7 Checking the Status of the Enclosure Sensors in Web UI.........182
4.3.8 Viewing System Inventory using Web UI....................................183
4.3.9 Viewing System Logs and Reports in Web UI............................186
4.3.10 Identifying the Enclosure using Web UI...................................190
4.3.11 Power Off/Reset the Enclosure using Web UI..........................191
4.4 IPMI Overview................................................................................193
4.4.1 Accessing IPMI on Linux............................................................193
4.4.1.1 Creating a New User Using IPMItool......................................193
4.4.1.2 Configuring Network Settings Using IPMItool........................195
4.4.1.3 Checking Enclosure Sensors using IPMItool.........................196
4.4.1.4 Viewing System Logs and Reports using IPMItool.................197
4.4.1.5 Power Off/Reset the Enclosure using IPMItool......................198
4.4.2 Accessing IPMI on Windows......................................................198
4.4.2.1 Creating a New User Using IPMIutil.......................................198
4.4.2.2 Configuring Network IP Settings Using IPMIutil.....................198
4.4.2.3 Checking Enclosure Sensors using IPMIutil...........................199
4.4.2.4 Viewing System Logs and Reports using IPMIutil..................199
4.4.2.5 Power Off/Reset the Enclosure using IPMIutil........................200
4.5 CFUFlash Overview.......................................................................201
4.5.1 Accessing CFUFlash..................................................................201
4.5.2 Updating BIOS Firmware using CFUFlash.................................201
4.5.3 Updating BMC Firmware using CFUFlash.................................202
Chapter 5 Disclaimers............................................................................204
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5.1 Safety Compliance.........................................................................204
5.2 Restricted Access Location............................................................204
5.3 Regulatory Statement....................................................................204
5.4 Electromagnetic Compatibility (EMC) Class A Compliance ..........205
5.5 Country Certifications....................................................................205
Chapter 6 Safety.....................................................................................207
6.1 Electrostatic Discharge..................................................................207
6.2 Optimizing Location........................................................................207
6.3 Power Connections........................................................................207
6.4 Power Cords...................................................................................208
6.5 Rackmountable Systems...............................................................208
6.6 Safety and Service.........................................................................208
6.7 Safety Warnings and Cautions.......................................................209
Chapter 7 Regulatory Statements.........................................................210
7.1 Europe (CE Declaration of Conformity)..........................................210
7.2 FCC Class A Notice.......................................................................210
7.3 ICES-003 Class A Notice—Avis NMB-003, Classe A....................210
7.4 Japanese Compliance Statement, Class A ITE.............................210
7.5 Taiwan Warning Label and RoHS Statement, Class A ITE............211
Appendix A System Management Appendices........................................213
A.1 IPMItool Commands......................................................................213
A.2 IPMItool LAN Key Options.............................................................213
A.3 IPMItool User Commands..............................................................214
A.4 IPMIutil Commands.......................................................................215
A.5 IPMIutil LAN Key Options..............................................................216
A.6 Standard IPMI Command Support List..........................................216
A.7 CFUFlash Commands...................................................................220
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A.8 CFUFlash Options.........................................................................220
A.9 CFUFlash Medium.........................................................................221
Appendix B System Operations Appendices............................................223
B.1 ESD...............................................................................................223
B.2 System Cooling..............................................................................223
B.3 Power Requirements.....................................................................223
B.4 Host Connectivity...........................................................................224
Appendix C Compatibility.........................................................................225
C.1 Supported Operating Systems List................................................225
C.2 Supported Parts List......................................................................226
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User Guide
Revision History
Revision History
CommentRevisionDate
Initial ReleaseRevision 1.0November2017
Revision 1.1December2017
Revision 1.3August 2018
• Updated the Supported SKUs on page 10
• Updated the List of Compatible Drives on page 24
• Added the Supported Operating Systems List on page 225
• Added the Supported Parts List on page 226
Added the VROC Key Replacement on page 157Revision 1.2February 2018
Updated the following:
• List of Replaceable Components on page 19
• Part Replacement on page 39
• CFUFlash Overview on page 201
• Taiwan Warning Label and RoHS Statement, Class A ITE on
page 211
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User Guide
Points of Contact
For further assistance with an HGST product, contact Platform Engineering technical support. Please be
prepared to provide the followinginformation: Serial Number (S/N), product name, modelnumber, anda brief
description of the issue.
Email:
support@hgst.com
Website:
http://support.hgst.com
Points of Contact
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User Guide
Copyright
The following paragraph does not apply to the United Kingdom or anycountry where such provisions
are inconsistent with local law: HGST a Western Digital company PROVIDES THIS PUBLICATION "AS
IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some statesdo notallow disclaimer orexpress or implied warranties incertain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. HGST may
make improvements or changes in any products or programs described in this publication at any time.
It is possible that this publication may contain reference to, or information about, HGST products (machines
andprograms), programming,or services thatare not announcedin yourcountry.Suchreferences orinformation
must not be construed to mean that HGST intends to announce such HGST products, programming, or
services in your country.
Technical information about this product is available by contacting your local HGST representative or on the
Internet at: support.hgst.com
HGST may have patents orpending patentapplications coveringsubject matterin this document.The furnishing
of this document does not give you any license to these patents.
Copyright
Copyright©2017-2018 Western Digital Corporation or its affiliates.
Western Digital
5601 Great Oaks Parkway
San Jose, CA 95119
Long Live Data™is a trademark of HGST, Inc. and its affiliates in the United States and/or other countries.
HGST trademarks are authorized for use in countries and jurisdictions in which HGST has the right to use,
market and advertise the brands.
Other product names are trademarks or registered trademarks of their respective owners.
One MB is equalto onemillion bytes, oneGB isequal toone billionbytes, oneTB equals1,000GB (onetrillion
bytes) and one PB equals 1,000TB when referring to storage capacity. Usable capacity will vary from the raw
capacity due to object storage methodologies and other factors.
References in this publication to HGST products, programs or services do not imply that HGST intends to
make these available in all countries in which HGST operates.
Product information is provided for information purposes only and does not constitute a warranty.
Informationis true asof thedate of publicationand issubject tochange. Actualresults mayvary.This publication
is for general guidance only. Photographs may show design models.
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User Guide
Supported SKUs
The following table lists the versions of this HGST product that are supported by this document.
SKUs
1ES1403
Supported SKUs
1ES10051ES10041ES04151ES0412
1ES10091ES10081ES10071ES1006
1ES10131ES10121ES10111ES1010
1ES10171ES10161ES10151ES1014
1ES10211ES10201ES10191ES1018
1ES10251ES10241ES10231ES1022
1ES10931ES10281ES10271ES1026
10
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Front
Rear
1 Ultrastar Serv24 Overview
User Guide 1.1 Ultrastar®Serv24 Description
Chapter
1 Ultrastar Serv24 Overview
1
1.1 Ultrastar®Serv24 Description
Figure 1: Ultrastar Serv24
The Ultrastar®Serv24 is a 2U, 24 bay, single node storage server. The maximum data storage capacity of
the Ultrastar Serv24 is 184.32 TB using HGST Ultrastar®SN200, SanDisk®Skyhawk™, and SanDisk
Skyhawk™Ultra drives. For a full list of compatible drives and total storage capacities, see the List of
Compatible Drives on page 24. The enclosure runs on a high line input voltage of 200-240VAC (high line)
and provides 1200W under maximum load conditions. The maximum Ultrastar Serv24 power cannot exceed
1000W (100-127VAC (low line)) for low line input operation. Notall of the Ultrastar Serv24 configurationscan
operate using Lowline input power. The maximum power draw of the enclosure is determined by the specific
configuration of CPUs, DIMMs, PCIe add-in cards, and compatible NVMe drives. It is designed to fit within a
2U rack space and requires a minimum of See EIA-310 Rack Standard.
• 2U Storage Server
• 24 NVMe drives
• Contains an Intel Purely platform motherboard
• Supports up to 24 DIMMs
• Three open PCIe generation 3 slots
• One NIC card
• Two M.2 boot drives
• Redundant 1200W PSUs
• One VGA port
• One Serial port
• Four USB 3.0 ports
®
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1 Ultrastar Serv24 Overview
User Guide 1.1 Ultrastar®Serv24 Description
• One dedicated 1 GbE port for IPMI
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1 Ultrastar Serv24 Overview
User Guide 1.2 Block Diagrams
1.2 Block Diagrams
Figure 2: System Block Diagram
Figure 3: CPU/PCIe Switch/NVMe Drive Interface Block Diagram
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1 Ultrastar Serv24 Overview
User Guide 1.2 Block Diagrams
Figure 4: I2C Block Diagram
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1 Ultrastar Serv24 Overview
User Guide 1.3 Ultrastar Serv24 Specification Summary
1.3 Ultrastar Serv24 Specification Summary
Table 1: Environmental Specification Summary
15
OperationalNon-OperationalSpecification
5°C to 35°C-40°C to 60°CTemperature
20°C per hour max30°C per hour maxTemperature Gradient
1°C per 300m above 950m1°C per 300m above 12000mTemperature De-rating
8-85% Non-Condensing8-93% Non-CondensingRelative Humidity
30% per hour maximum30% per hour maximumRelative Humidity Gradient
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1 Ultrastar Serv24 Overview
User Guide 1.3 Ultrastar Serv24 Specification Summary
OperationalNon-OperationalSpecification
950m to 3048m950m to 12000mAltitude
Table 2: Electrical Specifications
ValueSpecification
1000W (low line) / 1200W (high line)Maximum Power Consumption
100-127VAC (low line) / 200-240VAC (high line)Input Voltage
C14PSU Connector Type
Inrush Current Maximum (per PSU)
Table 3: Mechanical Specifications
Vibration
Dimensions
Dimensions w/ CMA
AC line inrush current shall not exceed 30A peak,
for up to one-quarter of the AC cycle, after which,
the input current should be no more than the
specified maximum input current.
80 Plus™PlatinumPSU Efficiency
OperationalNon-OperationalSpecification
35G - 152 in/sec trapezoid waveShock
1.04G - 2~200Hz, 15
minutes/faces, six product faces
33.47 kg / 73.8 lbsWeight
39.23 kg / 86.5 lbsWeight w/ Rails and CMA
W: 481.8 mm x L: 768.2 mm x H: 87 mm / W: 18.8in. x L: 30.2in. x
H: 3.4in.
W: 481.8 mm x L: 1021.3 mm x H: 87 mm / W: 18.8in. x L: 40.2in. x
H: 3.4in.
10G - 5 ms duration; 5 shocks
positive and 5 negative in each of
3 axes. 30 total shocks
0.278G - Random 5-500 Hz 30
minutes per axis, 3 axes (X, Y, Z)
796.2 mm / 31.3in.Rack Mounted Rails Travel
482.6 mm / 19 in.Required Rack Width
See EIA-310 Rack StandardRequired Rack Depth
16
Note: Measured from the rack posts to the front of the
enclosure.
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1 Ultrastar Serv24 Overview
User Guide 1.4 SystemArchitecture Overview
OperationalNon-OperationalSpecification
2URack Units (U)
Table 4: Data Capacity Specifications
ValueSpecification
24Number of Drive Slots
184.32 TBMax Raw Data Storage Capacity
1.4 System Architecture Overview
The Purley Platform Motherboard contained within the chassis supports and allocates the proper power and
communication throughout the enclosure and components. The motherboard contains physical connections
for dual Skylake CPUs, one platform controller hub (PCH), 24 DIMM sockets, two PCIe slots, eight internal
PCIe slots(three are available for expansion),one system BMC, and oneremovable TrustedPlatform Module
(TPM).
The UltrastarServ24 contains two Skylake 2S CPUs thatmanage anddirect the instructionsto the necessary
component in the enclosure. The CPUs support 1.0 MB Mid-Level Cache (MLC) and Intel Hyper-Threading
Technology per core. The Ultrastar Serv24 uses a Lewisburg PCH combined with the Skylake Server and
Workstation to provide more bandwidth and flexibility in the I/O. It allows for better management of power
within the enclosure and the enclosure components.
The out-of-bandmanagement iscontrolled through Integrated RemoteManagement Processor systemBMC.
The system BMC provides a VGA port, a COM port, four USB 3.0 ports, and a 1 GbE port using IPMI and
WebUI for BMCmanagementof theenclosure services.The Trusted PlatformModule (TPM)providessystem
security that communicates with the rest of the system through a device attached to the motherboard. The
TPM is physical security barrier with a pre-operating system environment that allows for more control over
the software’s security protocol. The security within the TPM is based on trust in the communication partner
and the reliability of the connection.
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1
3
4
2
5
6
1 Ultrastar Serv24 Overview
User Guide 1.5 Ultrastar Serv24 Layout
1.5 Ultrastar Serv24 Layout
Figure 5: Ultrastar Serv24 Layout
Table 5: Ultrastar Serv24 Layout
ComponentNumber
Rails1
Drive Bay2
CMA3
PSU Bay4
Chassis Cover w/ latch5
Chassis6
1.6 Ultrastar Serv24 Rack Requirements
The Ultrastar Serv24 is designed to be installed into a rack that meets the EIA-310 standard at a minimum.
SeeEIA-310 RackStandard ofusablespace measuredfrom frontrackframe tothe rear rackframe.It requires
2U of rackspace, and it should be installed into the rack at the lowest possible U height to keep the load on
the rack balanced.
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1 Ultrastar Serv24 Overview
User Guide 1.7 Listof Replaceable Components
1.7 List of Replaceable Components
Table 6: List of Replaceable Components
HGST Part NumberComponent
1EX1036L6 Enclosure
• Chassis
• Redundant PSUs (1200W)
• NIC (Dual 10 GbE (SPF+) OCP Card)
• CMA
• Rails
• Full set of fan modules
1EX1027AC Power Cord (2.5m)
1EX1134Drive Blank
1EX1028PSU (1200W)
1EX1038CMA
1EX1037Rails
1EX1035Fan module
1EX1177Intel®VROC Premium Hardware Key
1EX1026SanDisk®X400 SSD M.2 2280 Boot Drive (256GB)
1EX1674Heat Sink
1EX1030Intel®Xeon CPU, 5120 w/ heat sink
1EX1031Intel®Xeon CPU, 6140 w/ heat sink
1EX1032Intel®Xeon CPU, 8160 w/ heat sink
1EX1034Celestica™NIC (Dual 10 GbE (SPF+) OCP Card)
1EX1033Samsung®DIMM (32GB DDR4 - 2400MHz)
1EX1033Samsung®DIMM (32GB DDR4 - 2666MHz)
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1 Ultrastar Serv24 Overview
User Guide 1.8 LEDs
1.8 LEDs
1.8.1 Chassis LEDs
Figure 6: Chassis LEDs
Table 7: Chassis LEDs
ActionLEDNumber
Power1
ID2
• Off: Power off
• Green: Power on
• Off: Chassis is not being identified
• Blue: Chassis is being identified
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1 Ultrastar Serv24 Overview
User Guide 1.8 LEDs
ActionLEDNumber
Fault3
Figure 7: Rear I/O LEDs
Table 8: Rear I/O LEDs
NIC LEDs1
• Off: No faults reported
• Amber (1Hz Blinking): Warning error
• Amber (4Hz Blinking): Critical error
ActionLEDNumber
• Off: No network connection
•Green (right LED): Networkconnection
is established
• Green (left LED—Blinking): Indicates
activity on the network
PSU LEDs2
• Off: PSU not powered on
• Green: PSU powered on
• Red: Fault or failure on PSU
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1
2
1 Ultrastar Serv24 Overview
User Guide 1.8 LEDs
1.8.2 PSU LED
Figure 8: PSU LED
Table 9: PSU LED
Fault1
1.8.3 Drive LEDs
Figure 9: Drive LEDs (Top View)
Table 10: Drive LEDs
Drive Link/Active1
ActionLEDNumber
• Off: PSU not powered on
• Green: PSU powered on
• Red: Fault, failure, or disconnectionon
PSU
ActionLEDNumber
• Off: No drive present
• Green: Drive present
• Green (Blinking): Drive active
Drive Fault LED2
22
• Off: No drive faults reported
• Amber: Drive fault reported
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1 Ultrastar Serv24 Overview
User Guide 1.9 Input/Output
ActionLEDNumber
• Amber (1Hz Blinking): Drive rebuild
• Amber (4Hz Blinking): Drive locate
1.9 Input/Output
1.9.1 Front I/O Ports and Features
Figure 10: Front I/O Ports and Features
Table 11: Front I/O Ports and Features
PortNumber
VGA Port1
USB 2.0 (x2)2
Power, ID, and Fault LEDs3
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1 Ultrastar Serv24 Overview
User Guide 1.10 Listof Compatible Drives
1.9.2 Rear I/O Ports and Features
Figure 11: Rear I/O Ports and Features
Table 12: Rear I/O Ports and Features
1.10 List of Compatible Drives
Table 13: Compatible Drives
PortNumber
SFP Port (x2)1
USB 3.0 (x2)2
NMI Button3
1 GbE for IPMI (RJ45)4
VGA Port (DB-15)5
Serial Port (DB-9)6
USB 3.0 (x2)7
PSU A8
PSU B9
Part NumberVolumeDrive
24
1EX10181.6 TBSanDisk®Skyhawk™Ultra 1.7DW/D ISE
1EX10221.6 TBSanDisk®Skyhawk™Ultra 1.7DW/D SE
1EX10161.92 TBSanDisk®Skyhawk™0.6DW/D ISE
1EX10201.92 TBSanDisk®Skyhawk™0.6DW/D SE
1EX10193.2 TBSanDisk®Skyhawk™Ultra 1.2DW/D ISE
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1 Ultrastar Serv24 Overview
User Guide 1.10 Listof Compatible Drives
Part NumberVolumeDrive
1EX10233.2 TBSanDisk®Skyhawk™Ultra 1.2DW/D SE
1EX10173.84 TBSanDisk®Skyhawk™0.5DW/D ISE
1EX10213.84 TBSanDisk®Skyhawk™0.5DW/D SE
1EX10256.4 TBHGST Ultrastar®SN200 3DW/D SE
1EX10247.68 TBHGST Ultrastar®SN200 1DW/D SE
1EX1026256 GBSanDisk®X400 SSD M.2 2280 Boot Drive (256GB)
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2 ComponentOverviews
User Guide 2.1 ChassisDescription
Chapter
2 Component Overviews
2
2.1 Chassis Description
Figure 12: Chassis Description
The chassis is the primary housing that contains and connects all of the system components that comprise
the Ultrastar Serv24. The front of the chassis is comprised of the drive bay, which houses all of the system
data storage drives. The rear of the chassis contains PSU bays and a slot for the NIC. Other major system
components such as the fanmodules, CPUs ,memory, andM.2 BootDrives are all contained under the chassis
cover. The remaining systemparts are attached to exterior ofthe chassis,such asthe CMA and railsto provide
rack mounting capability and system serviceability.
2.1.1 Chassis Specifications
Table 14: Chassis Specification Summary
ValueSpecification
Dimensions
W: 448 mm x L: 760 mm x H: 87 mm /
W: 17.6in. x L: 29.9in. x H: 3.4in.
1EX1036Part Number
NoHot Swappable?
19.2 kg / 42.4 lbsWeight
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2
3
4
2 ComponentOverviews
User Guide 2.1 ChassisDescription
2.1.2 Chassis Layout
Figure 13: Chassis Layout
Table 15: Chassis Layout
FeatureNumber
Drive Slots1
Rear I/O2
PSUs3
Chassis Cover4
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2
3
4
5
2 ComponentOverviews
User Guide 2.1 ChassisDescription
2.1.3 Chassis Internal Layout
Figure 14: Chassis Internal Layout
Table 16: Chassis Internal Layout
FeatureNumber
CPUs1
NIC (under the PCIe bracket)2
M.2 Boot Drives3
DIMMs4
Fans5
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2 ComponentOverviews
User Guide 2.2 PSUDescription
2.2 PSU Description
Figure 15: PSU Description
Ultrastar Serv24 contains redundant 1200W Power Supply Units(PSU). Each PSU requires an input voltage
of between 200-240VAC (high line). The PSU can also operate using 100-127VAC (low line) with 1000W
maximum output. The PSUs are 80 Plus™Platinum certified, and utilize C14 power cable receptacles.
2.2.1 PSU Specifications
Table 17: PSU Specification Summary
ValueSpecifications
Power Output
Input Voltage
• 1000W (low line)
• 1200W (high line)
80 Plus™Platinum80 PLUS Standard
• 100-127VAC (low line)
• 200-240VAC (high line)
C14Connector Type
2Number per Enclosure
1EX1028Part Number
YesHot Swappable?
.81 kg / 1.8 lbsWeight
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2 3
4
5
2 ComponentOverviews
User Guide 2.2 PSUDescription
2.2.2 PSU Layout
Figure 16: PSU Layout
Table 18: PSU Layout
FeatureNumber
Power Receptacle1
Fan2
Handle3
Latch Release Lever4
Connector5
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2 ComponentOverviews
User Guide 2.3 Drive Description
2.3 Drive Description
Figure 17: Drive Description
The Ultrastar Serv24 contains up to 24 Non-Volatile Memory Express (NVMe) drives pre-installed into the
chassis. The drive module is comprised of two parts: the storage drive and the drive carrier. The carrier
attaches tothe exterior of the datastorage drive andcaddies the drive into the system.It stabilizes themotion
of the drive into the drive cage so that the drive properly mounts onto the drive board.
2.3.1 Drive Specifications
Table 19: Drive Specification Summary
ValueSpecification
Number of Drives Per Enclosure
Drive Types
• Minimum: 12
• Maximum: 24
• HGST Ultrastar®SN200
• SanDisk®Skyhawk
• SanDisk®Skyhawk™Ultra
YesHot Swappable?
.27 kg / .6 lbsWeight
™
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2
3
4
5
6
2 ComponentOverviews
User Guide 2.3 Drive Description
2.3.2 Drive Layout
Figure 18: Drive Layout
Table 20: Drive Layout
FeatureNumber
Latch Release1
Drive Carrier Arm2
Drive Connector3
Latch4
Drive Carrier5
Drive6
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2 ComponentOverviews
User Guide 2.4 Fan Description
2.4 Fan Description
Figure 19: Fan Description
The Fan Modules aretoolless internal fans that provide the primary cooling for the UltrastarServ24. The fans
are installed inside thechassis inclose proximityto the drive bay toprovide efficientcooling toall ofthe drives.
2.4.1 Fan Specification
Table 21: Fan Specification Summary
ValueSpecification
6Number Per Enclosure
1EX1035Part Number
YesHot Swappable?
.13 kg / .3 lbsWeight
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2
3
2 Component Overviews
User Guide 2.4 Fan Description
2.4.2 Fan Layout
Figure 20: Fan Layout
Table 22: Fan Layout
FeatureNumber
Release Latches1
Fan2
Connector3
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2 Component Overviews
User Guide 2.5 CMA Description
2.5 CMA Description
Figure 21: CMA Description
The cable management assembly (CMA) is designed to safely manage the cables that connect the Ultrastar
Serv24 to power and the network. During service, the CMA unfolds as the enclosure is pulled out of the rack
to ensure thatthe cables do not get caught or bind.It allows forthe enclosure to remainon during the service
of hot swappableparts bykeeping thecables from pulling out of thereceptacles. The Ultrastar Serv24 contains
one CMA arm that can be unlatched from one side to service PSUs or completely removed if the part itself
needs to be serviced.
2.5.1 CMA Specification
Table 23: CMA Specification Summary
ValueSpecification
0 - 914 mm / 0 - 36 in.Extension Range
1Number per Enclosure
1EX1038Part Number
NoHot Swappable?
1.54 kg / 3.4 lbsWeight
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2
3
4
2 Component Overviews
User Guide 2.5 CMA Description
2.5.2 CMA Layout
Figure 22: CMA Layout
Table 24: CMA Layout
FeatureNumber
Rail and Rack Connectors (left)1
Elbow2
Baskets (five total)3
Rail and Rack Connectors (right)4
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2 Component Overviews
User Guide 2.6 Rails Description
2.6 Rails Description
Figure 23: Rails Description
The Ultrastar Serv24 is attached to the rack using two rack mounted rails that allow for the enclosure to be
pulled out for servicing. Each of the rails contain an inner rail that mounts to the chassis of the enclosure to
hold it in the rack mount rails. The rails contain a locking mechanism on either side to secure the enclosure
in the rack during basic servicing procedures. The locks are easily unlatched to provide the option to pull the
enclosure out of the rack to service the contents of the chassis.
2.6.1 Rails Specification
Table 25: Rails Specification Summary
ValueSpecification
871.2 mm / 34.3in.Length
1EX1037Part Number
NoHot Swappable?
610 mm - 870 mm / 24.02in. - 34.25in.Rack Mounting Range
4.2 kg / 9.3 lbsWeight
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2
3
4
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2 Component Overviews
User Guide 2.6 Rails Description
2.6.2 Rails Layout
Figure 24: Rails Layout
Table 26: Rails Layout
FeaturesNumber
Rack Mount Rail1
Rear Rack Mounting Bracket2
Front Rack Mounting Bracket3
Inner Rail (mounts to enclosure)4
CMA Mounting Bracket5
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User Guide 3.1 Drive Assembly Replacement
Chapter
3 Part Replacement
3
3.1 Drive Assembly Replacement
Table 27: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
3 minutes1None
1. Locate the failed drive by identifying the illuminated amber LED on the drive carrier.
2. Uninstall the drive assembly.
a) Release the drive assembly by pressing the button on the drive carrier and lower the carrier release
until it stops.
Figure 25: Drive Carrier Release
b) Pull the drive assembly out of the drive slot.
3. Install the drive assembly.
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a) Open the drive carrier release by pressing the button on the drive carrier.
Figure 26: Drive Assembly Installation
b) With the drive carrier button on top, slide the drive into the open drive slot until the driver release
engages.
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User Guide 3.2 PSU Replacement
c) Seat the drive by pressing the lever into the drive carrier. The drive will make a connection with the
connector on the drive board.
Figure 27: Drive Installed
4. Verifythe driveis functionalby identifyingthe Amberdrive carrierLED is no longer indicatinga fault.Identify
that the drive appears in the OS.
3.2 PSU Replacement
Table 28: Replacement Procedure Info
1. Locate the failed PSU by identifying the illuminated Red LED on the PSU.
2. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connector by pressing the blue release button to unlatch the connector
from the rail.
b) Swing the CMA away from the enclosure.
Time Required# of People RequiredRequired Tools
5 minutes1None
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c) The arm should be extended away from the enclosure as shown in the following example.
Figure 28: CMA in service position
3. From the rear of the enclosure, disconnect the power cord connected to the failed PSU.
a) From the rear of the enclosure, locate the power cable.
b) Remove the power cord by pulling firmly, but do not jerk it out of the unit.
4. Uninstall the PSU.
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a) Unlock the PSU by pressing the PSU release latch.
Figure 29: PSU Release Latch
b) Remove the PSU by pulling on the PSU handle until it is clear of the PSU bay.
Figure 30: Removing the PSU
5. Install the PSU.
a) Press the PSU release latch and push the PSU fully into the PSU slot until it latches.
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User Guide 3.3 CMA Replacement
6. From the rear of the enclosure, connect the power cable to the PSU.
7. Connect the CMA to the enclosure.
a) Move the CMA arm inward towards the enclosure.
b) Connect the CMA arm by pressing the CMA bracket into the rail connection.
8. Verify the PSU is functional by identifying the PSU LED is no longer indicating a fault. This is indicated by
a green LED on the PSU.
3.3 CMA Replacement
Table 29: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
7 minutes1None
1. Power off the enclosure.
2. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 31: Rear IO Ports
3. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connectorby pressing theblue release buttonto unlatch theconnector
from the rail.
b) Swing the CMA away from the enclosure.
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c) The arm should be extended away from the enclosure as shown in the following example.
Figure 32: CMA in service position
4. Uncable the CMA.
a) Open all of the baskets on the CMA.
Figure 33: Open Baskets
b) Remove one cable at a time until the CMA is empty.
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User Guide 3.3 CMA Replacement
5. Unlatch the connectors that attach the CMA to the enclosure and the rail by locating the latch release
button and pressing it from either side of the latch. There are three total connections that need to be
removed, one at the elbow and two at the opposite end.
Figure 34: Unlatching a CMA Connector
6. Install the CMA.
a) The CMA has one arm that is connected to the rails and the enclosure chassis by four connectors.
The first step in installing the arm for the CMA is to first determine what orientation the arm needs to
be in. The arm should have the elbow on the left side.
b) Orient the CMA so that the elbow is on the left-hand side.
c) Insert the connectors into the rail connections on either side as seen in the image below.
Figure 35: CMA Installation
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d) Slowly slide the enclosure forward to ensure the CMA arm is operating properly and return it back to
its proper location.
7. Cable the CMA.
a) Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says
“push” to unlatch it and swing it out.
b) Gather the cables, two power cables and one Ethernet cable to install in this right hand side.
c) Open all of the baskets.
Figure 36: Open Baskets
d) Connect the power cords and cables to the enclosure.
Figure 37: Standard Power Cord and Cable Connections
e) Close all of the baskets.
f) Reconnect the CMA at the elbow to connector A.
8. Test for binding in the extension of the CMA by gently pulling the enclosure out of the rack to ensure the
cables extend properly and that the system doesn’t bind at all. If it does, examine the point at which the
binding occurred and adjust the seating of cables in the baskets, check the connections to the rails, and
examine the joints of the CMA arm to ensure that they are all functioning properly.
9. Make sure the CMA is in operational position by folding the arm in toward the enclosure and attaching
the elbow end of the CMA to the connector that is attached to the rail.
10. Power on the enclosure.
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3.4 Rails Replacement
Table 30: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
15 minutes1#2 Phillips Screwdriver
1. Power Off the enclosure.
a) In the Web UI, click Power Control.
The Power Control page will appear.
Figure 38: Power Control
b) Select the option next to ACPI Shutdown and click Perform Action.
A message "Are you sure to perform this operation?" will appear.
Figure 39: Are You Sure...
c) Click OK.
The enclosure will Power Off.
Figure 40: Power Off
2. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
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c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 41: Rear IO Ports
3. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connectorby pressing theblue release buttonto unlatch theconnector
from the rail.
b) Swing the CMA away from the enclosure.
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c) The arm should be extended away from the enclosure as shown in the following example.
Figure 42: CMA in service position
4. Uncable the CMA.
a) Open all of the baskets on the CMA.
Figure 43: Open Baskets
b) Remove one cable at a time until the CMA is empty.
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5. Unlatch the connectors that attach the CMA to the enclosure and the rail by locating the latch release
button and pressing it from either side of the latch. There are three total connections that need to be
removed, one at the elbow and two at the opposite end.
Figure 44: Unlatching a CMA Connector
6. Remove the enclosure from the rack.
a) Unlatch theenclosure fromthe rac kmountedby rotatingthe enclosurelatches awayfrom theenclosure.
Figure 45: Enclosure Latches
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b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches
engage.
Figure 46: Enclosure
c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack.
7. Uninstall the inner rails from the sides of the chassis.
a) Slide the inner rail toward the front of the enclosure to unlock it from the pegs that secure it to the
enclosure and pull it free.
b) Repeat the previous step to remove the remaining inner rail.
8. Uninstall the rack rails from the rack.
a) From the front of the rack, locate the release clip.
b) Press the release clip and press lightly toward the rear of the rack to compress the rail clear of the
rack stem.
c) Let go of the rail and move to the rear of the rack.
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d) Support therail with one hand andpress the releasebutton withthe other tofree the railfrom therack
and remove it.
Figure 47: Rail Removal
9. Remove the inner rail.
a) Extend the inner portion of the rails until they lock in place.
Figure 48: Inner Rail Removal
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b) Locate the white tab on the outside of the inner rail.
Figure 49: White Tab
c) Slide the white tab and pull the inner rail free of the outer rail.
d) Repeat the previous steps to remove the remaining inner rail.
10. Install the inner rail onto the chassis.
a) Orient the inner rail so that the flat side is facing the enclosure.
b) Align the keyholes on the inner rail to the mounting pegs on the side of the enclosure. If the keyholes
don't line up with the pegs, flip the rail long ways to try and align them.
Figure 50: Inner Rail Installation
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c) Mount the rail on the side of the enclosure and slide toward the rear to lock it in place.
Figure 51: Inner Rail Lock
d) Follow these steps for the second inner rail on the opposite side of the enclosure.
11. Install the outer rails into the rack.
Note:
• Each rail is labeled either right or left. Ensure that the rails are installed in their assigned
configuration.
• Install the rails into whole rack unit (U) sections as seen in the following image. The rails will
not mount properly if staggered across two different U's.
Figure 52: Rack Units
a) Move to the rear of the rack.
b) Orient the rail so that the word "REAR" that is embossed into the metal of the rail is at the rear end
of the rack, and the release button is facing the side of the rail.
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c) Align the posts at the U-height desired forinstallation. The bottom of the rail will align with the lowest
hole in the U.
d) Pull the rail toward the rackstep with the support posts aimed at the holes on the rack stems until the
tool-less latching mechanism engages the rack.
Figure 53: Front Rail Mechanism Operation
e) Move to the front of the rack.
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f) Align the front of the rail with the holes on the rack stems that will receive the support posts and pull
the rail toward the holes until the tool-less latching mechanism engages the rack.
Figure 54: Front Rail Mechanism Operation
g) Latch the front rail mount to the rack by sliding the latch over the rack holes.
12. Slide the enclosure into the rack.
a) Pull the rack mounted rails out towards the front of the rack until they are locked in place.
Figure 55: Rack Mounted Rails Locked
b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
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c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack.
The enclosure latches will engage with the rail latch when properly seated.
Figure 56: Blue Tabs
Figure 57: Enclosure Installed
13. Install the CMA.
a) The CMA has one arm that is connected to the rails and the enclosure chassis by four connectors.
The first step in installing the arm for the CMA is to first determine what orientation the arm needs to
be in. The arm should have the elbow on the left side.
b) Orient the CMA so that the elbow is on the left-hand side.
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c) Insert the connectors into the rail connections on either side as seen in the image below.
Figure 58: CMA Installation
d) Slowly slide the enclosure forward to ensure the CMA arm is operating properly and return it back to
its proper location.
14. Cable the CMA.
a) Unlatch the elbow side of the CMA arm and swing it forward by pressing the blue button that says
“push” to unlatch it and swing it out.
b) Gather the cables, two power cables and one Ethernet cable to install in this right hand side.
c) Open all of the baskets.
Figure 59: Open Baskets
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d) Connect the power cords and cables to the enclosure.
Figure 60: Standard Power Cord and Cable Connections
e) Close all of the baskets.
f) Reconnect the CMA at the elbow to connector A.
15. Test for binding in the extension of the CMA by gently pulling the enclosure out of the rack to ensure the
cables extend properly and that the system doesn’t bind at all. If it does, examine the point at which the
binding occurred and adjust the seating of cables in the baskets, check the connections to the rails, and
examine the joints of the CMA arm to ensure that they are all functioning properly.
16. Make sure the CMA is in operational position by folding the arm in toward the enclosure and attaching
the elbow end of the CMA to the connector that is attached to the rail.
17. Power on the enclosure.
3.5 DIMM Replacement
Table 31: Replacement Procedure Info
1. Identify the failed DIMM.
a) Open a browser and browse to the BMC IP Address of the enclosure.
Time Required# of People RequiredRequired Tools
7 minutes1#2 Philips Screwdriver
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The Web UI will appear.
Figure 61: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 62: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed enclosure.
2. Locate/verify the enclosure.
a) In the Web UI, click Server Identify.
The Dashboard Server Identify page will appear.
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b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout.
Figure 63: Server Identify
c) Click Perform Action.
The Server Identification LED will illuminate to indicate that it is the enclosure being accessed.
3. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 64: Rear IO Ports
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4. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connectorby pressing theblue release buttonto unlatch theconnector
from the rail.
b) Swing the CMA away from the enclosure.
c) The arm should be extended away from the enclosure as shown in the following example.
Figure 65: CMA in service position
5. Remove the enclosure from the rack.
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a) Unlatch theenclosure fromthe rac kmountedby rotatingthe enclosurelatches awayfrom theenclosure.
Figure 66: Enclosure Latches
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b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches
engage.
Figure 67: Enclosure
c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack.
6. Remove the enclosure cover.
a) If the enclosure lock is secured, use a Philips Screwdriver to unlock the latch.
b) Unlatch the enclosure cover by pressing the latch button and lifting the latch.
Figure 68: Enclosure Cover Latch
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c) Remove the enclosure cover from the enclosure.
Figure 69: Removing the Enclosure Cover
7. Uninstall the air duct modules.
a) Remove the small air duct module by sliding it towards the rear of the enclosure.
Figure 70: Small Air Duct Removal (Slide)
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b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it.
Figure 71: Small Air Duct Removal (Lift)
c) Remove the large air duct module by sliding it up and out of the enclosure.
Figure 72: Large Air Duct Removal
8. Uninstall the DIMM.
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a) Pull connector tabs outward with even pressure until the DIMM pops out of the connector.
Figure 73: Connector Tabs
b) Carefully remove the DIMM from the slot.
Figure 74: Removing the DIMM
9. Install the DIMM.
a) Slide the DIMM into the correct DIMM slot and carefully press down until seated.
Figure 75: Removing the DIMM
b) Secure the DIMM by pressing the tabs inward on either side of the connector.
10. Install the air duct modules.
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a) Install the large air duct module by sliding it into the enclosure over the PSUs.
Figure 76: Large Air Duct Installation
b) Install the small air duct module by sliding it towards the front of the enclosure.
Figure 77: Small Air Duct Installation
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11. Install the enclosure cover.
a) Seat the cover intoplace over the enclosure byplacing the cover on the chassis and slidingit towards
the front of the enclosure.
b) Once the cover is seated, press the cover latch down until it locks.
Figure 78: Locking the Enclosure Cover
12. Slide the enclosure into the rack.
a) Pull the rack mounted rails out towards the front of the rack until they are locked in place.
Figure 79: Rack Mounted Rails Locked
b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
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c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack.
The enclosure latches will engage with the rail latch when properly seated.
Figure 80: Blue Tabs
Figure 81: Enclosure Installed
13. Connect the CMA to the enclosure.
a) Move the CMA arm inward towards the enclosure.
b) Connect the CMA arm by pressing the CMA bracket into the rail connection.
14. Connect the power cords and cables to the enclosure.
a) Connect the 10G SFP+ cable from the NIC port (1).
b) Connect the Ethernet cable from the enclosure (2).
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c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 82: Rear IO Ports
15. Power On the enclosure and verify it is functioning properly.
a) The enclosure will power itself on about 20 seconds after it is connected to power.
b) Once the enclosure is physically powered-on, from a laptop, log into the Web UI.
c) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 83: Dashboard Control Panel
d) Verify that the reported failure no longer appears in the Dashboard Control Panel.
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User Guide 3.6 NIC Replacement
3.6 NIC Replacement
Table 32: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
10 minutes1• #0 screwdriver
• #2 Philips Screwdriver
1. Identify the failed NIC.
a) Open a browser and browse to the IP Address of the enclosure.
The Web UI will appear.
Figure 84: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 85: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed enclosure.
2. Locate/verify the enclosure.
a) In the Web UI, click Server Identify.
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The Dashboard Server Identify page will appear.
b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout.
Figure 86: Server Identify
c) Click Perform Action.
The Server Identification LED will illuminate to indicate that it is the enclosure being accessed.
3. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
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c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 87: Rear IO Ports
4. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connectorby pressing theblue release buttonto unlatch theconnector
from the rail.
b) Swing the CMA away from the enclosure.
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c) The arm should be extended away from the enclosure as shown in the following example.
Figure 88: CMA in service position
5. Remove the enclosure from the rack.
a) Unlatch theenclosure fromthe rac kmountedby rotatingthe enclosurelatches awayfrom theenclosure.
Figure 89: Enclosure Latches
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b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches
engage.
Figure 90: Enclosure
c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack.
6. Remove the enclosure cover.
a) If the enclosure lock is secured, use a Philips Screwdriver to unlock the latch.
b) Unlatch the enclosure cover by pressing the latch button and lifting the latch.
Figure 91: Enclosure Cover Latch
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c) Remove the enclosure cover from the enclosure.
Figure 92: Removing the Enclosure Cover
7. Uninstall the corner PCIe bracket by carefully pulling up on the sheet metal carrier until it is clear of the
enclosure.
8. Uninstall the NIC.
a) Remove the screws securing the NIC to the enclosure board.
Figure 93: Remove Screws from the NIC
b) From the rearof the enclosure, remove the screwsthat secure the NIC plate in place and remove the
NIC plate.
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c) From inside the enclosure, lift the NIC up and out of the enclosure.
Figure 94: Remove the NIC
9. Install the NIC.
a) From the inside of the enclosure, slide the NIC into place with the connectors sticking out of the NIC
slot in the enclosure.
Figure 95: Install NIC into Place
b) Slide the NIC plate over the NIC ports and secure it in place with the provided screws.
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c) From inside of the enclosure, secure the NIC to the enclosure board with the provided screws.
Figure 96: Secure NIC with Screws
10. Install the corner PCIe bracket by carefully lining up the sheet metal carrier on the guides and pressing
it into the bracket.
11. Install the enclosure cover.
a) Seat the cover intoplace over the enclosure byplacing the cover on the chassis and slidingit towards
the front of the enclosure.
b) Once the cover is seated, press the cover latch down until it locks.
Figure 97: Locking the Enclosure Cover
12. Slide the enclosure into the rack.
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a) Pull the rack mounted rails out towards the front of the rack until they are locked in place.
Figure 98: Rack Mounted Rails Locked
b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
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c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack.
The enclosure latches will engage with the rail latch when properly seated.
Figure 99: Blue Tabs
Figure 100: Enclosure Installed
13. Connect the CMA to the enclosure.
a) Move the CMA arm inward towards the enclosure.
b) Connect the CMA arm by pressing the CMA bracket into the rail connection.
14. Connect the power cords and cables to the enclosure.
a) Connect the 10G SFP+ cable from the NIC port (1).
b) Connect the Ethernet cable from the enclosure (2).
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c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 101: Rear IO Ports
15. Power On the enclosure and verify it is functioning properly.
a) The enclosure will power itself on about 20 seconds after it is connected to power.
b) Once the enclosure is physically powered-on, from a laptop, log into the Web UI.
c) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 102: Dashboard Control Panel
d) Verify that the reported failure no longer appears in the Dashboard Control Panel.
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User Guide 3.7 CPU and Heat Sink Module Replacement
3.7 CPU and Heat Sink Module Replacement
Table 33: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
20 minutes1Torx T30 Screwdriver
1. Identify the failed DIMM.
a) Open a browser and browse to the BMC IP Address of the enclosure.
The Web UI will appear.
Figure 103: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 104: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed enclosure.
2. Locate/verify the enclosure.
a) In the Web UI, click Server Identify.
The Dashboard Server Identify page will appear.
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b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout.
Figure 105: Server Identify
c) Click Perform Action.
The Server Identification LED will illuminate to indicate that it is the enclosure being accessed.
3. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
c) Remove the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 106: Rear IO Ports
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4. Place the CMA into the service position.
a) Unlatch the CMA at the elbow connectorby pressing theblue release buttonto unlatch theconnector
from the rail.
b) Swing the CMA away from the enclosure.
c) The arm should be extended away from the enclosure as shown in the following example.
Figure 107: CMA in service position
5. Remove the enclosure from the rack.
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a) Unlatch theenclosure fromthe rac kmountedby rotatingthe enclosurelatches awayfrom theenclosure.
Figure 108: Enclosure Latches
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b) From the front of the enclosure, grasp both rack latches and pull out of the rack until the rail latches
engage.
Figure 109: Enclosure
c) Slide the rail safety latches to unlock the enclosure and pull the enclosure out of the rack.
6. Remove the enclosure cover.
a) If the enclosure lock is secured, use a Philips Screwdriver to unlock the latch.
b) Unlatch the enclosure cover by pressing the latch button and lifting the latch.
Figure 110: Enclosure Cover Latch
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c) Remove the enclosure cover from the enclosure.
Figure 111: Removing the Enclosure Cover
7. Uninstall the air duct modules.
a) Remove the small air duct module by sliding it towards the rear of the enclosure.
Figure 112: Small Air Duct Removal (Slide)
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b) Once the air duct is clear of the post that secures it in place, pull up the fully remove it.
Figure 113: Small Air Duct Removal (Lift)
c) Remove the large air duct module by sliding it up and out of the enclosure.
Figure 114: Large Air Duct Removal
8. Uninstall the Heat Sink and CPU module.
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CPU1
CPU0
4
3
2
1
Pin
Pin
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User Guide 3.7 CPU and Heat Sink Module Replacement
a) Locate the failed CPU and Heat Sink module.
b) The HeatSink mustbe removedbyloosening theTorx T30screws in a specific order.Use thefollowing
diagram to determine the specific order.
Figure 115: Heat Sink Removal Order
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c) Slide the Heat Sink clear of the socket alignment pins.
Figure 116: Uninstall CPU
9. Locate the CPU socket on the motherboard.
10. Install the CPU and Heat Sink module.
a) Locate the socket alignment pin on the baseboard and the alignment hole on the Heat Sink.
b) Carefully place the CPU and Heat Sink module in position on the socket alignment pins.
c) The HeatSink mustbe installedby tighteningthe Torx T30screws ina specificorder.Use thefollowing
diagram to determine the specific order.
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Note: The Heat Sink screws must be tightened to a torque setting of 12in.-lbs. Do not
over-tighten. Over-tightening may cause damage to the parts.
Figure 117: Install CPU
Figure 118: Heat Sink Installation Order
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1
2
3
4
Pin
Pin
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11. Install the air duct modules.
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a) Install the large air duct module by sliding it into the enclosure over the PSUs.
Figure 119: Large Air Duct Installation
b) Install the small air duct module by sliding it towards the front of the enclosure.
Figure 120: Small Air Duct Installation
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12. Install the enclosure cover.
a) Seat the cover intoplace over the enclosure byplacing the cover on the chassis and slidingit towards
the front of the enclosure.
b) Once the cover is seated, press the cover latch down until it locks.
Figure 121: Locking the Enclosure Cover
13. Slide the enclosure into the rack.
a) Pull the rack mounted rails out towards the front of the rack until they are locked in place.
Figure 122: Rack Mounted Rails Locked
b) Line up the enclosure with the rack mounted rails and slide it in until the first set of locks engage.
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c) On either side of the enclosure rails, pull the blue release tabs and push the enclosure into the rack.
The enclosure latches will engage with the rail latch when properly seated.
Figure 123: Blue Tabs
Figure 124: Enclosure Installed
14. Connect the CMA to the enclosure.
a) Move the CMA arm inward towards the enclosure.
b) Connect the CMA arm by pressing the CMA bracket into the rail connection.
15. Connect the power cords and cables to the enclosure.
a) Connect the 10G SFP+ cable from the NIC port (1).
b) Connect the Ethernet cable from the enclosure (2).
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c) Connect the power cord by pulling firmly, but do not jerk it out of the unit (3).
Figure 125: Rear IO Ports
16. Power On the enclosure and verify it is functioning properly.
a) The enclosure will power itself on about 20 seconds after it is connected to power.
b) Once the enclosure is physically powered-on, from a laptop, log into the Web UI.
c) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 126: Dashboard Control Panel
d) Verify that the reported failure no longer appears in the Dashboard Control Panel.
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3.8 Heat Sink Replacement
Table 34: Replacement Procedure Info
Time Required# of People RequiredRequired Tools
30 minutes1• Torx T30 Screwdriver
• Spudger
1. Identify the failed DIMM.
a) Open a browser and browse to the BMC IP Address of the enclosure.
The Web UI will appear.
Figure 127: Web UI
b) In the Web UI, click Dashboard.
The Dashboard Control Panel page will appear.
Figure 128: Dashboard Control Panel
c) Review the Dashboard Control Panel to identify the failed enclosure.
2. Locate/verify the enclosure.
a) In the Web UI, click Server Identify.
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The Dashboard Server Identify page will appear.
b) In the Identify Actions section, select UID LED ON and set the Server Identify Timeout.
Figure 129: Server Identify
c) Click Perform Action.
The Server Identification LED will illuminate to indicate that it is the enclosure being accessed.
3. From the rear of the enclosure, disconnect the all of the cables attached to the enclosure.
a) Remove the 10G SFP+ cable from the NIC port (1).
b) Remove the Ethernet cable from the enclosure (2).
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