Page 1
HPE ProLiant BL460c Gen10 Server Blade Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications
and requirements for hardware components and software. This guide is for an experienced
service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products, and are familiar with weight and
stability precautions.
Part Number: 876834-003
Published: April 2018
Edition: 3
Page 2
©
Copyright 2017, 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries.
Page 3
Contents
Illustrated parts catalog.............................................................................. 6
Mechanical components......................................................................................................................6
Access panel spare parts......................................................................................................... 6
DIMM baffle spare parts........................................................................................................... 6
Heatsink blank spare parts....................................................................................................... 7
Mezzanine assembly spare parts............................................................................................. 7
Server blade release lever kit spare parts................................................................................ 7
Serial label pull tab spare parts................................................................................................ 7
Drive blank spare parts.............................................................................................................7
System components............................................................................................................................7
Front panel/drive cage assembly spare parts...........................................................................8
System board with base pan spare parts................................................................................. 8
Storage controller/NVMe pass-through board spare parts....................................................... 8
System battery spare part.........................................................................................................9
DIMM spare parts..................................................................................................................... 9
HPE 16GB NVDIMM spare part............................................................................................... 9
Heatsink spare parts.................................................................................................................9
Processor spare parts...............................................................................................................9
FlexibleLOM adapter spare parts........................................................................................... 10
Direct connect SATA cable spare parts...................................................................................11
Optional server components..............................................................................................................11
Drive spare parts.................................................................................................................... 12
Drive backplane spare parts...................................................................................................15
HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts....................... 15
M.2 enablement kit spare parts.............................................................................................. 15
M.2 SSD spare parts.............................................................................................................. 15
Mezzanine card option spare parts.........................................................................................16
HPE Smart Storage Battery spare parts.................................................................................17
Trusted Platform Module spare parts......................................................................................17
Customer self repair..................................................................................18
Removal and replacement procedures....................................................28
Required tools................................................................................................................................... 28
Safety considerations........................................................................................................................ 28
Preventing electrostatic discharge..........................................................................................28
Server blade warnings and cautions.......................................................................................28
Symbols on equipment........................................................................................................... 29
Server blade preparation...................................................................................................................29
Power up the server blade......................................................................................................29
Power down the server blade................................................................................................. 30
Remove the server blade........................................................................................................31
Install the server blade............................................................................................................31
Remove the enclosure connector cover................................................................................. 33
Relocate the PEM nut and rubber stopper............................................................................. 33
Remove the M.2 interposer board and the M.2 riser board.................................................... 36
Installing the M.2 riser board and M.2 interposer board......................................................... 37
Removing and replacing the access panel........................................................................................39
Contents 3
Page 4
Removing the access panel....................................................................................................39
Replacing the access panel....................................................................................................40
Removing and replacing the drive bay options..................................................................................40
Removing and replacing a drive blank....................................................................................40
Removing and replacing an SFF drive................................................................................... 41
Removing and replacing an NVMe drive................................................................................ 41
Removing and replacing the SFF Flash Adapter option......................................................... 42
Removing and replacing a uFF drive......................................................................................42
Removing and replacing DIMM baffles..............................................................................................43
Removing the DIMM baffles................................................................................................... 43
Replacing the DIMM baffles....................................................................................................44
Removing and replacing a DIMM...................................................................................................... 46
Removing and replacing an NVDIMM............................................................................................... 47
DIMM and NVDIMM population information........................................................................... 48
NVDIMM sanitization.............................................................................................................. 48
NVDIMM relocation guidelines............................................................................................... 49
Recovering restored data from an NVDIMM-N DRAM........................................................... 50
Configuring the server blade for NVDIMMs ........................................................................... 51
Removing and replacing the M.2 enablement option........................................................................ 51
Removing the M.2 enablement option....................................................................................51
Replacing the M.2 enablement option.................................................................................... 52
Removing and replacing an M.2 SSD............................................................................................... 54
Removing and replacing the direct connect SATA cable...................................................................54
Removing and replacing the mezzanine assembly........................................................................... 55
Removing the mezzanine assembly....................................................................................... 55
Replacing the mezzanine assembly....................................................................................... 56
Removing and replacing the mezzanine card options.......................................................................57
Removing the mezzanine card options...................................................................................57
Replacing the mezzanine card options...................................................................................58
Removing and replacing the FlexibleLOM adapter........................................................................... 59
Removing and replacing a storage controller or NVMe pass-through board.....................................60
Removing a storage controller or NVMe pass-through board................................................ 60
Replacing a storage controller or NVMe pass-through board.................................................61
Removing and replacing the HPE Smart Storage Battery.................................................................63
Removing the HPE Smart Storage Battery.............................................................................63
Replacing the HPE Smart Storage Battery.............................................................................65
Removing and replacing the front panel/drive cage assembly.......................................................... 66
Removing and replacing the SAS/SATA or NVMe backplanes......................................................... 68
Removing and replacing the system battery..................................................................................... 69
Removing and replacing the heatsink blank......................................................................................70
Removing the heatsink blank..................................................................................................70
Replacing the heatsink blank..................................................................................................71
Removing and replacing the server blade release lever assembly................................................... 72
Removing the server blade release lever assembly............................................................... 72
Replacing the server blade release lever assembly............................................................... 74
Removing and replacing the system board assembly....................................................................... 77
Removing the system board assembly...................................................................................77
Replacing the system board assembly................................................................................... 78
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 79
4 Contents
Troubleshooting.........................................................................................80
Troubleshooting resources................................................................................................................80
Diagnostic tools.........................................................................................81
Page 5
Product QuickSpecs..........................................................................................................................81
UEFI System Utilities.........................................................................................................................81
Selecting the boot mode ........................................................................................................81
Secure Boot............................................................................................................................82
Launching the Embedded UEFI Shell ....................................................................................82
Intelligent Provisioning.......................................................................................................................83
HPE Insight Remote Support............................................................................................................ 84
USB support...................................................................................................................................... 84
External USB functionality...................................................................................................... 84
HPE Smart Storage Administrator.....................................................................................................84
Component identification......................................................................... 86
Front panel components....................................................................................................................86
Front panel LEDs and buttons...........................................................................................................87
Front panel LED power fault codes........................................................................................ 88
Serial label pull tab information...............................................................................................88
Drive numbering................................................................................................................................ 89
Hot-plug drive LED definitions...........................................................................................................89
NVMe SSD components....................................................................................................................90
SFF flash adapter components and LED definitions......................................................................... 91
SUV cable connectors.......................................................................................................................92
System board components................................................................................................................93
System maintenance switch................................................................................................... 94
DIMM slot locations................................................................................................................ 95
DIMM label identification.........................................................................................................95
NVDIMM identification............................................................................................................ 96
NVDIMM LED identification.................................................................................................... 98
Mezzanine connector definitions............................................................................................ 99
Mezzanine connector guide pin locations...............................................................................99
Cabling......................................................................................................100
Cabling resources............................................................................................................................100
HPE Smart Storage Battery cabling................................................................................................ 100
Direct connect SATA cabling........................................................................................................... 100
Using the HPE c-Class Blade SUV Cable....................................................................................... 101
Disconnecting and replacing the SUV cable................................................................................... 101
Connecting locally to a server blade with video and USB devices.................................................. 101
Accessing a server blade with local KVM............................................................................. 102
Accessing local media devices............................................................................................. 103
Specifications.......................................................................................... 104
Environmental specifications ..........................................................................................................104
Server blade specifications..............................................................................................................104
Documentation feedback........................................................................ 105
Contents 5
Page 6
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (
info/partssurfer).
http://www.hpe.com/
Item Description
1 Access panel spare parts on page 6
2 DIMM baffle spare parts on page 6
3 Heatsink blank spare parts on page 7
4 Mezzanine assembly spare parts on page 7
5 Server blade release lever kit spare parts on page 7
6 Serial label pull tab spare parts on page 7
7 Drive blank spare parts on page 7
For more information, see Removal and replacement procedures on page 28.
Access panel spare parts
Customer self repair on page 18: mandatory
Description Spare part number
Access panel 877964-001
DIMM baffle spare parts
Customer self repair on page 18: mandatory
6 Illustrated parts catalog
Page 7
Description Spare part number
DIMM baffle, right 877967-001
DIMM baffle, left 877968-001
Heatsink blank spare parts
Customer self repair on page 18: mandatory
Description Spare part number
Heatsink blank 877969-001
Mezzanine assembly spare parts
Customer self repair on page 18: optional
Description Spare part number
Mezzanine assembly 784960-001
Server blade release lever kit spare parts
Customer self repair on page 18: optional
Description Spare part number
Server blade release lever assembly, release lever
bracket, and T-15 screws (4)
Serial label pull tab spare parts
Customer self repair on page 18: optional
Description Spare part number
Serial label pull tab 777690-001
Drive blank spare parts
Customer self repair on page 18: mandatory
Description Spare part number
Drive blank 667276-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
688895-001
Heatsink blank spare parts 7
Page 8
Item Description
1 Front panel/drive cage assembly spare parts on page 8
2 System board with base pan spare parts on page 8
3 Storage controller/NVMe pass-through board spare parts on page 8
4 System battery spare part on page 9
5 DIMM spare parts on page 9
— HPE 16GB NVDIMM spare part on page 9
6 Heatsink spare parts on page 9
7 Processor spare parts on page 9
8 FlexibleLOM adapter spare parts on page 10
9 Direct connect SATA cable spare parts on page 11
For more information, see Removal and replacement procedures on page 28.
Front panel/drive cage assembly spare parts
Customer self repair on page 18: optional
Description Spare part number
Front panel/drive cage assembly 877973-001
System board with base pan spare parts
Customer self repair on page 18: optional
Description Spare part number
System board with base pan 875625-001
Storage controller/NVMe pass-through board spare parts
Customer self repair on page 18: optional
8 Front panel/drive cage assembly spare parts
Page 9
Description Spare part number
HPE Smart Array P204i-b SR Controller 877972-001
NVMe pass-through board 877975-001
System battery spare part
Customer self repair on page 18: mandatory
Description Spare part number
System battery 319603-001
DIMM spare parts
Customer self repair on page 18: mandatory
Description Spare part number
8-GB, 1Gx8 PC4-2666V-R 850879-001
8-GB, 1Gx8 PC4-2666V-R 872969-001
16-GB, 2Gx4 PC4-2666V-R 850880-001
16-GB, 1Gx8 PC4-2666V-R 868846-001
16-GB, 2Gx4 PC4-2666V-R 872970-001
32-GB, 2Gx4 PC4-2666V-R 850881-001
64-GB, 2Gx4 PC4-2666V-L 850882-001
128-GB, 2Gx4 PC4-2666L-R 850883-001
HPE 16GB NVDIMM spare part
Customer self repair on page 18: mandatory
Description Spare part number
NVDIMM 16GB 1Rx4 NN4-2666V-R 874540-001
Heatsink spare parts
Customer self repair on page 18: no
Description Spare part number
Processor 1 heatsink 877965-001
Processor 2 heatsink 877966-001
Thermal grease, 2.0 g 777298-001
Processor spare parts
Customer self repair on page 18: no
Do not mix processors with different speeds or cache sizes.
System battery spare part 9
Page 10
Description Spare part number
1.70 GHz Intel Xeon-B 3104 6c 85W 875709-001
1.70 GHz Intel Xeon-B 3106 8c 85W 875710-001
1.80 GHz Intel Xeon-S 4108 8c 85W 875712-001
2.10 GHz Intel Xeon-S 4110 8c 85W 875711-001
2.60 GHz Intel Xeon-S 4112 4c 85W 875714-001
2.20 GHz Intel Xeon-S 4114 10c 85W 875713-001
2.10 GHz Intel Xeon-S 4116 12c 85W 875716-001
2.40 GHz Intel Xeon-G 5115 10c 85W 875715-001
2.30 GHz Intel Xeon-G 5118 12c 105W 875717-001
2.20 GHz Intel Xeon-G 5120 14c 105W 875718-001
3.60 GHz Intel Xeon-G 5122 4c 105W 875719-001
2.60 GHz Intel Xeon-G 6126 12c 125W 875720-001
3.40 GHz Intel Xeon-G 6128 6c 115W 875721-001
2.10 GHz Intel Xeon-G 6130 16c 125W 874736-001
2.60 GHz Intel Xeon-G 6132 14c 133W 875722-001
3.30 GHz Intel Xeon-G 6134 8c 130W 875723-001
3.20 GHz Intel Xeon-G 6134M 8c 130W 878083-001
3.00 GHz Intel Xeon-G 6136 12c 145W 875724-001
2.00 GHz Intel Xeon-G 6138 20c 125W 874735-001
2.30 GHz Intel Xeon-G 6140 18c 140W 874734-001
2.30 GHz Intel Xeon-G 6140M 18c 140W 878084-001
2.60 GHz Intel Xeon-G 6142 16c 150W 874733-001
2.60 GHz Intel Xeon-G 6142M 16c 150W 878085-001
2.40 GHz Intel Xeon-G 6148 20c 150W 874732-001
2.10 GHz Intel Xeon-G 6152 22c 140W 874730-001
2.00 GHz Intel Xeon-P 8153 16c 125W 875728-001
3.60 GHz Intel Xeon-P 8156 4c 105W 875732-001
3.00 GHz Intel Xeon-P 8158 12c 150W 875733-001
2.10 GHz Intel Xeon-P 8160 24c 150W 874729-001
2.10 GHz Intel Xeon-P 8160M 24c 150W 878086-001
2.10 GHz Intel Xeon-P 8164 26c 145W 875729-001
FlexibleLOM adapter spare parts
Customer self repair on page 18: mandatory
10 FlexibleLOM adapter spare parts
Page 11
Description Spare part number
HPE FlexFabric 10Gb 2-port 536FLB Adapter 768080-001
HPE Ethernet 10Gb 2-port 560FLB Adapter 656243-001
HPE FlexFabric 20Gb 2-port 630FLB Adapter 701528-001
HPE FlexFabric 20Gb 2-port 650FLB Adapter 700761-001
Direct connect SATA cable spare parts
Customer self repair on page 18: mandatory
Description Spare part number
Direct connect SATA cable 877979-001
Optional server components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
Item Description
1 Drive spare parts on page 12
2 Drive backplane spare parts on page 15
3 HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts on
page 15
4 M.2 enablement kit spare parts on page 15
5 M.2 SSD spare parts on page 15
6 Mezzanine card option spare parts on page 16
7 HPE Smart Storage Battery spare parts on page 17
8 Trusted Platform Module spare parts on page 17
Direct connect SATA cable spare parts 11
Page 12
For more information, see Removal and replacement procedures on page 28.
Drive spare parts
SFF SAS/SATA hard drives
Customer self repair on page 18: mandatory
Description Spare part number
300 GB, HDD, SAS, 12G, 10K, ST, DS 872735-001
300 GB, HDD, SAS, 12G, 10K, SC, ENT 785410-001
300 GB, HDD, SAS, 12G, 15K, SC, DS, ENT 870792-001
300 GB, HDD, SAS, 12G, 15K, SC, ENT 759546-001
450 GB, HDD, SAS, 12G, 15K, SC, ENT 759547-001
600 GB, HDD, SAS, 12G, 10K, ST, DS 872736-001
600 GB, HDD, SAS, 12G, 10K, SC, ENT 781577-001
600 GB, HDD, SAS, 12G, 15K, SC, ENT 870794-001
600 GB, HDD, SAS, 12G, 15K, 512e, DS, ENT 870797-001
600 GB, HDD, SAS, 12G, 15K, SC, ENT 759548-001
900 GB, HDD, SAS, 12G, 10K, SC, ENT 785411-001
900 GB, HDD, SAS, 12G, 15K, SC, ENT 870795-001
900 GB, HDD, SAS, 12G, 15K, 512e, DP, SC, ENT 870798-001
1 TB, HDD, MDL, 6G, 7.2K, 512e, SC 765868-001
1 TB, HDD, SC, MDL, 6G, 7.2K, SC 656108-001
1 TB, HDD, SAS, SC, MDL, 12G, 7.2K 832984-001
1 TB, HDD, MDL, 12G, 7.2K, 512e, SC 765872-001
1.2 TB, HDD, SAS, 12G, 10K, SC, ENT 781578-001
1.2 TB, HDD, SAS, 12G, 10K, ST, DS 872737-001
1.8 TB, HDD, SAS, 12G, 10K, ST, DS 872738-001
1.8 TB, HDD, SAS, 12G, 10K, SC, ENT 791055-001
2 TB, HDD, MDL, 6G, 7.2K, 512e, SC 765869-001
2 TB, HDD, MDL, 12G, 7.2K, 512e, SC 765873-001
12 Drive spare parts
Page 13
More information
Hot-plug drive LED definitions on page 89
SFF SAS/SATA SSDs
Customer self repair on page 18: mandatory
Description Spare part number
80 GB, SSD, SC, 6G, VE, PLP 805361-001
120 GB, SSD, SC, 6G, VE, PLP 805362-001
120 GB, SSD, SC, 6G, RI, PLP 817061-001
120 GB, SSD, MU, 6G, SC, PLP 817096-001
150 GB, SSD, SC, DS, 6G, RI 869575-001
200 GB, SSD, SC, 6G, LE, PLP 805377-001
200 GB, SSD, SC, 6G, ME, PLP 805385-001
240 GB, SSD, SC, 6G, VE, PLP 789351-001
240 GB, SSD, SC, 6G, RI 869576-001
240 GB, SSD, SC, 6G, VE, PLP 805363-001
240 GB, SSD, SC, 6G, RI 868924-001
240 GB, SSD, SC, 6G, RI, PLP 817066-001
240 GB, SSD, MU, 6G, SC, PLP 817101-001
400 GB, SSD, 6G, WI-3 872512-001
400 GB, SSD, SC, 6G, ME, PLP 805387-001
480 GB, SSD, SC, DS, 6G, RI 869577-001
480 GB, SSD, SC, 6G, VE, PLP 805364-001
480 GB, SSD, SC, 6G, MU, PLP 832454-001
480 GB, SSD, SC, 6G, RI 868926-001
480 GB, SSD, MU-3, 6G, SC 872518-001
480 GB, SSD, SC, 6G, RI, PLP 817075-001
480 GB, SSD, MU, 6G, SC, PLP 817106-001
480 GB, SSD, SC, 6G, VE, PLP 789356-001
800 GB, SSD, 6G, WI-3, SC 872514-001
Table Continued
SFF SAS/SATA SSDs 13
Page 14
Description Spare part number
800 GB, SSD, SC, 6G, VE, PLP 805365-001
800 GB SSD, SC, 6G, LE, PLP 805381-001
800 GB, SSD, SC, 6G, ME, PLP 805389-001
960 GB, SSD, SATA, SC, DS, 6G, RI, DS 869580-001
960 GB, SSD, SC, 6G, RI, DS 868928-001
960 GB, SSD, MU-3, 6G, SC 872520-001
960 GB, SSD, SC, 6G, RI, PLP 817080-001
960 GB, SSD, MU, 6G, SC, PLP 817111-001
960 GB, SSD, SC, RI, 6G, VE, PLP 789361-001
1.2 TB, SSD, SC, 6G, ME, PLP 805391-001
1.6 TB, SSD, 6G, SC, WI-3 872516-001
1.6 TB, SSD, SC, 6G, VE, PLP 805366-001
1.6 TB, SSD, SC, 6G, MU-2, LE, PLP 805383-001
1.6 TB, SC, DS, 6G, RI 869581-001
1.92 TB, SSD, SC, 6G, RI, DS 868930-001
1.92 TB, SSD, MU-3, 6G, SC 872522-001
1.92 TB, SSD, SC, 6G, RI, PLP 817085-001
1.92 TB, SSD, MU, 6G, SC, PLP 817116-001
3.84 TB, SSD, SC, 6G, RI 868932-001
3.84 TB, SSD, SC, 6G, RI, PLP 817090-001
SFF NVMe drives
Customer self repair on page 18: mandatory
Description Spare part number
400 GB, SC2, ME, PLP 765059-001
400 GB, LE, SC2, PLP 765063-001
400 GB, VE, SC2, PLP 765067-001
800 GB, SC2, ME, PLP 765060-001
800 GB, LE, SC2, PLP 765064-001
14 SFF NVMe drives
Table Continued
Page 15
Description Spare part number
1.2 TB, VE, SC2, PLP 765068-001
1.6 TB, SC2, PLP 765061-001
1.6 TB, LE, SC2, PLP 765065-001
2 TB, LE, SC2, PLP 765066-001
2 TB, VE, SC2, PLP 765069-001
Drive backplane spare parts
Customer self repair on page 18: mandatory
Description Spare part number
SAS/SATA drive backplane 877970-001
NVMe drive backplane 877974-001
HPE SFF Flash Adapter with dual micro form factor (uFF) SSDs spare parts
Customer self repair on page 18: mandatory
Description Spare part number
SFF Flash Adapter 830452-001
120 GB, SATA, SSD, 6G, uFF 831995-001
340 GB, SATA, SSD, 6G, uFF 830453-001
M.2 enablement kit spare parts
Customer self repair on page 18: optional
Description Spare part number
M.2 enablement kit 877976-001
M.2 SSD spare parts
Customer self repair on page 18: mandatory
Description Spare part number
120 GB SATA UFF M.2 SSD, 2280, 6G 781565-001
340 GB SATA UFF M.2 SSD, 2280, 6G 781566-001
Table Continued
Drive backplane spare parts 15
Page 16
Description Spare part number
150 GB hot-plug SATA SFF M.2 SSD 882402-001
480 GB hot-plug SATA SFF M.2 SSD 882403-001
120 GB SATA UFF M.2 SSD, 2280, 6G 831995-001
150 GB SATA UFF M.2 SSD, 2280, 12G 875835-001
480 GB SATA M.2 SSD, 2280, 6G 875836-001
240 GB SATA M.2 SSD, 2280 875850-001
480 GB SATA M.2 SSD, 2280 875851-001
960 GB SATA M.2 SSD, 2280 875852-001
1.92 TB SATA M.2 SSD, 2280 875853-001
1.92 TB SATA M.2 SSD, 2280 875854-001
480 GB SATA M.2 SSD, 2280 875855-001
960 GB SATA M.2 SSD, 2280 875856-001
400 GB NVMe x4 M.2 SSD, 22110 875879-001
800 GB NVMe x4 M.2 SSD, 22110 875880-001
480 GB NVMe x4 M.2 SSD, 22110 875877-001
960 GB NVMe x4 M.2 SSD, 22110 875878-001
HPE BL460c Gen10 M.2 module, PCA 877976-001
Mezzanine card option spare parts
Customer self repair on page 18: mandatory
Description Spare part number
HPE FlexFabric 20Gb 2-port 630M Adapter 701528-001
HPE FlexFabric 20Gb 2-port 650M Adapter 701535-001
Infiniband QDR/EN 10Gb 2P 544+M Adapter 764734-001
HPE Ethernet 10Gb 2-port 560M Adapter 669282-001
HPE InfiniBand FDR/Ethernet 40Gb two-port 544+M
Adapter
HPE LPe1605 16Gb Fibre Channel HBA for
BladeSystem c-Class
HPE QMH2672 16Gb Fibre Channel Host Bus
Adapter
HPE Smart Array P408e-m Mezz SR Gen10
Controller
764735-001
718577-001
711305-001
836264-001
Ethernet 10Gb 2P 534M Adapter 701530-001
1.2 TB VE Mezzanine PCIe WKLD Accelerator 795154-001
1.6 TB VE Mezzanine PCIe WKLD Accelerator 795155-001
16 Mezzanine card option spare parts
Page 17
HPE Smart Storage Battery spare parts
Customer self repair on page 18: optional
Description Spare part number
HPE Z BLc Smart Storage Battery 878640-001
Trusted Platform Module spare parts
Customer self repair on page 18: optional
Description Spare part number
HPE TPM 2.0 872159-001
HPE Smart Storage Battery spare parts 17
Page 18
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy
the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the
part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
18 Customer self repair
Page 19
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
Customer self repair 19
Page 20
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
20 Customer self repair
Page 21
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
Customer self repair 21
Page 22
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
22 Customer self repair
Page 23
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 23
Page 24
24 Customer self repair
Page 25
Customer self repair 25
Page 26
26 Customer self repair
Page 27
Customer self repair 27
Page 28
Removal and replacement procedures
Required tools
The following tools might be required to perform some procedures:
• T-15 Torx screwdriver
• No. 1 Phillips screwdriver
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the system or
handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or
other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
Procedure
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Server blade warnings and cautions
WARNING:
To reduce the risk of shock or injury from high-current electrical energy, do not remove the server blade
access panel and then install the server blade into the enclosure.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
Do not operate the server blade with the access panel removed. Operating the server blade in this
manner results in improper airflow and improper cooling that can lead to thermal damage.
CAUTION:
When performing non-hot-plug operations, you must power down the server blade and/or the system.
However, it may be necessary to leave the server blade powered up when performing other operations,
such as hot-plug installations or troubleshooting.
28 Removal and replacement procedures
Page 29
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
217.7 kg
480.0 lb
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied by
multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Server blade preparation
To service any internal server blade component, power down the server blade and remove it from the
enclosure.
Power up the server blade
The OA initiates an automatic power-up sequence when the server blade is installed. If the default setting is
changed, use one of the following methods to power up the server blade:
• Use a virtual power button selection through iLO.
• Press and release the Power On/Standby button.
Symbols on equipment 29
Page 30
When the server blade goes from the standby mode to the full power mode, the system power LED changes
from amber to solid green. The health LED flashes green when the Power On/Standby Button service is being
initialized. For more information about the system power LED status, see Front panel LEDs and buttons on
page 87.
For more information about the OA, see the OA setup and installation guide on the Hewlett Packard
Enterprise website.
Power down the server blade
Procedure
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter
standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and the
OS. If an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server blade
enters standby mode.
• Use the OA CLI to execute one of the following commands:
◦ poweroff server [bay number]
This command initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode.
◦ poweroff server [bay number] force
This form of the command forces the server blade to enter standby mode without properly exiting
applications and the OS. If an application stops responding, this method forces a shutdown.
• Use the OA GUI to initiate a shutdown:
1. Select the Enclosure Information tab.
2. In the Device Bays item, select the server.
3. From the Virtual Power menu, initiate a shutdown of applications and the OS:
◦ For a controlled shutdown, select Momentary Press.
◦ For an emergency shutdown, select Press and Hold.
Before proceeding, verify that the server blade is in standby mode by observing that the system power LED is
amber.
30 Power down the server blade
Page 31
Remove the server blade
CAUTION:
To prevent improper cooling and thermal damage, do not operate the server blade enclosure unless all
bays are populated with either a component or a blank.
Procedure
1. Identify the proper server blade.
2. Power down the server blade on page 30.
3. Remove the server blade.
4. Place the server blade on a flat, level work surface.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
To prevent damage to electrical components, properly ground the server blade before beginning any
installation procedure. Improper grounding can cause electrostatic discharge.
Install the server blade
CAUTION:
To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure
unless all device bays are populated with either a component or a blank.
CAUTION:
Failure to install the divider in a quadrant when installing half-height blades can result in damage to the
connectors on the server blade.
Remove the server blade 31
Page 32
For the best possible BladeSystem and Virtual Connect experience, and to prevent a future reboot, Hewlett
Packard Enterprise requires updating the Onboard Administrator and Virtual Connect to the correct version
before installing an HPE ProLiant Gen10 server blade. The version information is on the tag on the front of
the server blade.
For more information on this and other specific firmware and driver requirements, as well as the latest
firmware and driver versions, download the latest SPP from the Hewlett Packard Enterprise website (http://
www.hpe.com/servers/spp/download).
Procedure
1. Remove the device bay blank.
Retain the blank for future use.
2. Remove the enclosure connector cover.
Retain the cover for future use.
3. Install the server blade.
32 Removal and replacement procedures
Page 33
Remove the enclosure connector cover
Procedure
1. Place the server blade on a flat, level work surface.
2. Remove the enclosure connector cover.
Relocate the PEM nut and rubber stopper
This procedure is required if the PEM nut and rubber stoppers must be relocated to support the length of the
M.2 SSDs being installed.
Prerequisites
To remove the M.2 SSDs from the M.2 riser, you need a No. 1 Phillips screwdriver.
Remove the enclosure connector cover 33
Page 34
Procedure
1. Power down the server blade on page 30.
2. Remove the server blade on page 31.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel (Removing the access panel on page 39).
5. Remove the left DIMM baffle (Removing the DIMM baffles on page 43).
6. Remove the M.2 interposer board and the M.2 riser board on page 36.
7. If installed, remove an M.2 SSD from the M.2 riser board (Removing and replacing an M.2 SSD on
page 54).
8. Remove the rubber stoppers from the M.2 riser.
9. Remove the PEM nuts from the M.2 riser.
10. Install the PEM nuts in the new location on the M.2 riser.
34 Removal and replacement procedures
Page 35
CAUTION:
Always install the PEM nut with the thicker edge on top of the M.2 riser and the thinner edge on the
bottom of the M.2 riser. Failure to install the PEM nut in the proper orientation can cause damage to
the components.
11. Install the rubber stoppers in the new locations to secure the PEM nuts in the M.2 riser.
12. Install the M.2 SSDs on the M.2 riser board.
13. Install the M.2 riser board and the M.2 interposer board on the left DIMM baffle (Installing the M.2 riser
board and M.2 interposer board on page 37).
14. Install the left DIMM baffle (Replacing the DIMM baffles on page 44).
15. Install the access panel (Replacing the access panel on page 40).
16. Install the server blade on page 31.
17. Power up the server blade on page 29.
Removal and replacement procedures 35
Page 36
Remove the M.2 interposer board and the M.2 riser board
Procedure
1. Power down the server blade on page 30.
2. Remove the server blade on page 31.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel (Removing the access panel on page 39).
5. Remove the left DIMM baffle (Removing the DIMM baffles on page 43).
6. Remove the M.2 interposer board.
7. Remove the M.2 riser board from the left DIMM baffle.
36 Remove the M.2 interposer board and the M.2 riser board
Page 37
Installing the M.2 riser board and M.2 interposer board
The M.2 riser board supports two M.2 SSDs. This server blade does not support mixing M.2 SSD sizes or bus
protocols.
Prerequisites
To install the M.2 SSDs on the M.2 riser board, you need a No. 1 Phillips screwdriver.
Procedure
1. Power down the server blade on page 30.
2. Remove the server blade on page 31.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel (Removing the access panel on page 39).
5. Remove the left DIMM baffle.
6. Verify that the PEM nuts and rubber stoppers are in the correct location to support the length of the M.2
SSDs being installed. Relocate the PEM nuts and rubber stoppers, if necessary.
See Relocate the PEM nut and rubber stopper on page 33.
7. Install the M.2 SSDs on the M.2 riser board.
See Removing and replacing an M.2 SSD on page 54.
8. Align and install the M.2 riser board on the left DIMM baffle.
IMPORTANT:
Be sure that the M.2 riser board aligns with the 7 guides and the triangular notch on the left DIMM
baffle.
Installing the M.2 riser board and M.2 interposer board 37
Page 38
9. Install the M.2 interposer board on the left DIMM baffle.
IMPORTANT:
MLB is printed on the M.2 interposer board to indicate edge of the board that connects to the
system board. When the M.2 interposer board is installed, MLB must face out towards the edge of
the server blade.
10. Align and install the left DIMM baffle in the server blade.
IMPORTANT:
When installing each DIMM baffle, be sure that the alignment tabs engage with the side of the
server blade.
38 Removal and replacement procedures
Page 39
11. Replacing the access panel on page 40.
12. Install the server blade on page 31.
13. Power up the server blade on page 29.
Removing and replacing the access panel
Removing the access panel
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing and replacing the access panel 39
Page 40
Replacing the access panel
Procedure
1. Align the access panel with the guides on the server blade in all six locations and place the access panel
on the server blade.
2. Slide the access panel forward until it clicks into place.
3. Install the server blade.
4. Power up the server blade.
More information
Power up the server blade on page 29
Install the server blade on page 31
Removing and replacing the drive bay options
Removing and replacing a drive blank
Remove the component as indicated.
40 Replacing the access panel
Page 41
CAUTION:
To prevent improper cooling and thermal damage, do not operate the server blade unless all device
bays are populated with either a component or a blank.
To replace the blank, slide the blank into the bay until it locks into place.
Removing and replacing an SFF drive
Procedure
1. Determine the status of the drive from the drive LED definitions.
2. Back up all data on the drive.
3. Remove the drive.
To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle to lock
the drive in the bay.
More information
Hot-plug drive LED definitions on page 89
Removing and replacing an NVMe drive
Procedure
1. Observe the LED status of the drive and determine if it can be removed.
2. Remove the drive:
a. Press the power button.
The Do Not Remove button illuminates and flashes. Wait until the flashing stops and the Do Not
Remove button is no longer illuminated.
b. When the Do Not Remove button is no longer illuminated, press the Do Not Remove button and then
remove the drive.
Removing and replacing an SFF drive 41
Page 42
To replace the NVMe SSD, press the Do Not Remove button to open the release lever. Slide the drive
completely into the drive bay and close the release lever.
More information
NVMe SSD components on page 90
Removing and replacing the SFF Flash Adapter option
CAUTION:
To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure
unless all device bays are populated with either a component or a blank.
Procedure
1. Power down the server blade.
2. Remove the SFF Flash Adapter.
To replace the component, slide the device into the bay. Press firmly near the left-side adapter ejection handle
until the latching spring engages in the drive bay.
More information
Power down the server blade on page 30
Removing and replacing a uFF drive
Procedure
1. Back up all server blade data.
2. Observe the LED status of the drive and determine if it can be removed.
3. Remove the uFF drive.
42 Removing and replacing the SFF Flash Adapter option
Page 43
To replace the component, slide the uFF drive into the bay until it is firmly seated in the adapter and clicks into
place.
More information
SFF flash adapter components and LED definitions on page 91
Removing and replacing DIMM baffles
Removing the DIMM baffles
The server blade has two DIMM baffles.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. If installed, remove the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
6. If installed, remove the direct connect SATA cable from cable channel on the right air baffle.
7. Remove one or more DIMM baffles:
Removing and replacing DIMM baffles 43
Page 44
• DIMM baffle (right side) — If installed, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
• DIMM baffle (left side)
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing the DIMM baffles
Procedure
1. Align and install the DIMM baffle:
44 Replacing the DIMM baffles
Page 45
IMPORTANT:
When installing each DIMM baffle, be sure that the alignment tabs engage with the side of the server
blade.
• DIMM baffle (right side)
• DIMM baffle (left side)
2. If removed, install the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
3. If removed, install the direct connect SATA cable.
4. Replace the access panel.
Removal and replacement procedures 45
Page 46
5. Install the server blade.
6. Power up the server blade.
More information
Power up the server blade on page 29
Removing and replacing the direct connect SATA cable on page 54
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing a DIMM
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove both DIMM baffles.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
6. Remove the DIMM.
46 Removing and replacing a DIMM
Page 47
To replace the DIMM, open the DIMM slot latches, and then install the DIMM. Be sure to then replace all other
components that were removed for removing the DIMM.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing the DIMM baffles on page 43
Removing and replacing an NVDIMM
CAUTION:
Do not remove an NVDIMM when any LEDs on any NVDIMM in the system are illuminated. Removing
an NVDIMM when an LED is illuminated might cause a loss of data.
CAUTION:
Electrostatic discharge can damage electronic components. Be sure you are properly grounded before
beginning this procedure.
CAUTION:
Failure to properly handle DIMMs can cause damage to DIMM components and the system board
connector.
To identify NVDIMMs installed in the server blade, see NVDIMM identification on page 96
Prerequisites
Before replacing memory, read the memory configuration and population guidelines in the server user guide.
Procedure
1. Observe NVDIMM relocation guidelines on page 49.
2. Power down the server blade on page 30.
3. Remove the server blade on page 31.
Removing and replacing an NVDIMM 47
Page 48
4. Place the server blade on a flat, level work surface.
5. Remove the access panel (Removing the access panel on page 39).
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
6. Remove both DIMM baffles (Removing the DIMM baffles on page 43).
7. Observe the NVDIMM LEDs. Do not remove an NVDIMM when any NVDIMM LED in the system is
illuminated.
8. Remove the NVDIMM-N.
To replace the component, reverse the removal procedure.
DIMM and NVDIMM population information
For specific DIMM and NVDIMM population information, see the DIMM population guidelines on the Hewlett
Packard Enterprise website (http://www.hpe.com/docs/memory-population-rules).
NVDIMM sanitization
Media sanitization is defined by NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) as "a
general term referring to the actions taken to render data written on media unrecoverable by both ordinary
and extraordinary means."
The specification defines the following levels:
48 DIMM and NVDIMM population information
Page 49
• Clear: Overwrite user-addressable storage space using standard write commands; might not sanitize data
in areas not currently user-addressable (such as bad blocks and overprovisioned areas)
• Purge: Overwrite or erase all storage space that might have been used to store data using dedicated
device sanitize commands, such that data retrieval is "infeasible using state-of-the-art laboratory
techniques"
• Destroy: Ensure that data retrieval is "infeasible using state-of-the-art laboratory techniques" and render
the media unable to store data (such as disintegrate, pulverize, melt, incinerate, or shred)
The NVDIMM-N Sanitize options are intended to meet the Purge level.
For more information on sanitization for NVDIMMs, see the following sections in the HPE 16GB NVDIMM
User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/nvdimm-docs):
• NVDIMM sanitization policies
• NVDIMM sanitization guidelines
• Setting the NVDIMM-N Sanitize/Erase on the Next Reboot Policy
NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) is available for download from the NIST
website (http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf).
NVDIMM relocation guidelines
Requirements for relocating NVDIMMs or a set of NVDIMMs when the data must be preserved
• The destination server blade hardware must match the original server blade hardware configuration.
• All System Utilities settings in the destination server blade must match the original System Utilities settings
in the original server blade.
• If NVDIMM-Ns are used with NVDIMM Interleaving ON mode in the original server blade, do the following:
◦ Install the NVDIMMs in the same DIMM slots in the destination server blade.
◦ Install the entire NVDIMM set (all the NVDIMM-Ns on the processor) on the destination server blade.
This guideline would apply when replacing a system board due to system failure.
If any of the requirements cannot be met during NVDIMM relocation, do the following:
◦ Manually back up the NVDIMM-N data before relocating NVDIMM-Ns to another server blade.
◦ Relocate the NVDIMM-Ns to another server blade.
◦ Sanitize all NVDIMM-Ns on the new server blade before using them.
Requirements for relocating NVDIMMs or a set of NVDIMMs when the data does not have to be
preserved
If data on the NVDIMM-N or set of NVDIMM-Ns does not have to be preserved, then
NVDIMM relocation guidelines 49
Page 50
• Move the NVDIMM-Ns to the new location and sanitize all NVDIMM-Ns after installing them to the new
location. For more information, see NVDIMM sanitization on page 48.
• Observe all DIMM and NVDIMM population guidelines. For more information, see DIMM and NVDIMM
population information on page 48.
• Observe the process for removing an NVDIMM.
• Observe the process for installing an NVDIMM.
• Review and configure the system settings for NVDIMMs. For more information, see Configuring the
server blade for NVDIMMs on page 51.
Recovering restored data from an NVDIMM-N DRAM
CAUTION:
Do not remove an NVDIMM when any LEDs on any NVDIMM in the system are illuminated. Removing
an NVDIMM when an LED is illuminated might cause a loss of data.
CAUTION:
Electrostatic discharge can damage electronic components. Be sure you are properly grounded before
beginning this procedure.
CAUTION:
Failure to properly handle DIMMs can damage the DIMM components and the system board connector.
For more information, see the DIMM handling guidelines in the troubleshooting guide for your product
on the Hewlett Packard Enterprise website:
• HPE ProLiant Gen10 (http://www.hpe.com/info/gen10-troubleshooting)
• HPE Synergy (http://www.hpe.com/info/synergy-troubleshooting)
When the NVDIMM-N DRAM contains the only copy of restored data, perform the following procedure to
recover the information:
Procedure
1. Copy the data from the NVDIMM to some other storage device (such as SSD, HDD, or another
NVDIMM) as soon as possible (before cold reset or power loss).
2. Power down the server blade.
3. Extend or remove the server blade.
4. Remove the access panel.
5. Remove all components necessary to access the server blade DIMM slots and the HPE Smart Storage
Battery.
For more information, see the server blade maintenance and service guide on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/enterprise-docs).
6. Observe the NVDIMM LEDs. Do not remove an NVDIMM when any NVDIMM LED in the system is
illuminated.
7. Remove the NVDIMM-N.
50 Recovering restored data from an NVDIMM-N DRAM
Page 51
8. Install a replacement NVDIMM-N.
9. Install any components removed to access the DIMM slots and the HPE Smart Storage Battery.
10. Install the access panel.
11. Install the server blade in the rack.
12. Power up the server blade.
13. Sanitize the replacement NVDIMM.
14. Copy the data from the storage device to the NVDIMM-N.
Configuring the server blade for NVDIMMs
After installing NVDIMMs, configure the server blade for NVDIMMs. For information on configuring settings for
NVDIMMs, see the HPE 16GB NVDIMM User Guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/info/nvdimm-docs).
The server blade can be configured for NVDIMMs using either of the following:
• UEFI System Utilities—Use System Utilities through the Remote Console to configure the server blade for
NVDIMM memory options by pressing the F9 key during POST. For more information about UEFI System
Utilities, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/uefi/docs).
• iLO RESTful API for HPE iLO 5—For more information about configuring the system for NVDIMMs, see
https://hewlettpackard.github.io/ilo-rest-api-docs/ilo5/.
Removing and replacing the M.2 enablement option
Removing the M.2 enablement option
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the left DIMM baffle.
6. Remove the M.2 interposer board.
Configuring the server blade for NVDIMMs 51
Page 52
7. Remove the M.2 riser board from the left DIMM baffle.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing the DIMM baffles on page 43
Replacing the M.2 enablement option
Procedure
1. Verify that the PEM nuts and rubber stoppers are in the correct location to support the length of the M.2
SSDs being installed. If necessary, relocate the PEM nuts and rubber stoppers. For more information, see
Relocate the PEM nut and rubber stopper on page 33.
2. Install the M.2 SSD options on the M.2 riser board.
52 Replacing the M.2 enablement option
Page 53
3. Install the M.2 riser board on the left DIMM baffle.
To ensure proper installation, be sure that the M.2 riser board aligns with all alignment guides on the air
baffle.
4. Install the M.2 interposer board on the left DIMM baffle until it clicks into place.
5. Install the left DIMM baffle.
6. Install the access panel.
7. Install the server blade.
8. Power up the server blade.
More information
Power up the server blade on page 29
Removing and replacing an M.2 SSD on page 54
Replacing the DIMM baffles on page 44
Replacing the access panel on page 40
Removal and replacement procedures 53
Page 54
Install the server blade on page 31
Removing and replacing an M.2 SSD
Prerequisites
A No. 1 Phillips screwdriver is required to perform this procedure.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the left DIMM baffle.
6. Remove the screw with a No. 1 Phillips screwdriver, and then remove the M.2 SSD.
7. If necessary, repeat the M.2 SSD removal procedure for the second drive.
To replace the component, reverse the removal the procedure.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing the DIMM baffles on page 43
Removing and replacing the direct connect SATA cable
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
54 Removing and replacing an M.2 SSD
Page 55
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the direct connect SATA cable.
To replace the component, reverse the removal procedure.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing and replacing the mezzanine assembly
Removing the mezzanine assembly
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the mezzanine assembly.
Removing and replacing the mezzanine assembly 55
Page 56
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing the mezzanine assembly
Procedure
1. Align the mezzanine assembly with the guide pins, and then install the mezzanine assembly on the system
board.
2. Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch.
3. Install the access panel.
56 Replacing the mezzanine assembly
Page 57
4. Install the server blade.
5. Power up the server blade.
More information
Power up the server blade on page 29
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the mezzanine card options
Removing the mezzanine card options
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the mezzanine assembly.
6. Remove the mezzanine card from the mezzanine assembly.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing and replacing the mezzanine card options 57
Page 58
Replacing the mezzanine card options
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
Procedure
1. Align the mezzanine card using the appropriate guide pins on the mezzanine assembly.
For more information, see Mezzanine connector guide pin locations on page 99.
2. Install the mezzanine card in the mezzanine assembly, and then tighten the mezzanine card screws to
secure the card to the mezzanine assembly.
3. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine
assembly on the system board.
4. Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch.
58 Replacing the mezzanine card options
Page 59
5. Install the access panel.
6. Install the server blade.
7. Power up the server blade.
More information
Power up the server blade on page 29
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the FlexibleLOM adapter
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the mezzanine assembly.
6. Use the FlexibleLOM handle to remove the FlexibleLOM.
Removing and replacing the FlexibleLOM adapter 59
Page 60
To replace the component, reverse the removal procedure.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing the mezzanine assembly on page 55
Removing and replacing a storage controller or NVMe passthrough board
Removing a storage controller or NVMe pass-through board
The server blade supports either a storage controller or an NVMe pass-through board at a time, not both.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Prepare the storage controller or the NVMe pass-through board for removal.
60 Removing and replacing a storage controller or NVMe pass-through board
Page 61
6. Remove the storage controller or NVMe pass-through board.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing a storage controller or NVMe pass-through board
Procedure
1. Back up all server blade data.
2. Power down the server blade.
3. Remove the server blade.
4. Place the server blade on a flat, level work surface.
Replacing a storage controller or NVMe pass-through board 61
Page 62
5. Remove the access panel.
6. Remove the direct connect SATA cable, if installed.
7. Prepare the storage controller for installation.
8. Align the storage controller with the alignment pins and lower it onto the connector.
9. Close the storage controller handle to seat the storage controller on the connector.
62 Removal and replacement procedures
Page 63
10. Install the access panel.
11. Install the server blade.
12. Power up the server blade.
More information
Power up the server blade on page 29
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing and replacing the direct connect SATA cable on page 54
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the HPE Smart Storage Battery
Removing the HPE Smart Storage Battery
WARNING:
The server blade may contain internal replaceable battery cells or battery packs. A risk of fire, burns, or
explosions exists if the battery pack is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery outside of the installed application.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or
water.
• Replace only with the Hewlett Packard Enterprise spare battery designated for this product. Dispose
of used batteries according to the manufacturer's instructions and local disposal requirements.
• For battery holders (for example, coin cells), observe the correct polarity when changing the battery/
cell. A danger of explosion exists if the battery is installed incorrectly.
Removing and replacing the HPE Smart Storage Battery 63
Page 64
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. If installed, remove the direct connect SATA cable.
6. If installed, remove the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
7. Remove the right DIMM baffle.
8. Remove the HPE Smart Storage Battery from the right DIMM baffle.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing and replacing the direct connect SATA cable on page 54
64 Removal and replacement procedures
Page 65
Removing the DIMM baffles on page 43
Replacing the HPE Smart Storage Battery
Procedure
1. Install the HPE Smart Storage Battery on the right DIMM baffle.
2. Route the cable on the right DIMM baffle.
3. Align and install the DIMM baffle.
Press down on the cable connector to fully seat the HPE Smart Storage Battery cable connector to the
system board.
Replacing the HPE Smart Storage Battery 65
Page 66
4. If removed, install the direct connect SATA cable.
5. If removed, install the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
6. Install the access panel.
7. Install the server blade.
8. Power up the server blade.
More information
Power up the server blade on page 29
Removing and replacing the direct connect SATA cable on page 54
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the front panel/drive cage assembly
Prerequisites
A Torx T-15 screwdriver is required to perform this procedure.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives and drive blanks (Removing and replacing the drive bay options on page 40).
6. Remove the mezzanine assembly (Removing the mezzanine assembly on page 55).
7. Do one of the following:
66 Removing and replacing the front panel/drive cage assembly
Page 67
• Remove the storage controller or the NVMe pass-through board (Removing a storage controller or
NVMe pass-through board on page 60).
• Remove the direct connect SATA cable (Removing and replacing the direct connect SATA cable
on page 54).
8. Remove the internal USB drive, if installed.
To locate the internal USB connector, see System board components on page 93.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
9. Remove both DIMM baffles (Removing the DIMM baffles on page 43).
CAUTION:
Always remove the storage controller or NVMe pass-through board or direct connect SATA cable
before removing the front panel/drive cage assembly.
10. Remove the front panel/drive cage assembly.
To replace the component, reverse the removal procedure.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removal and replacement procedures 67
Page 68
Removing the access panel on page 39
Removing and replacing the SAS/SATA or NVMe backplanes
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives and drive blanks (Removing and replacing the drive bay options on page 40).
CAUTION:
Always remove all drives and drive blanks before removing the drive backplane.
6. Do one of the following:
• Remove the storage controller or the NVMe pass-through board (Removing a storage controller or
NVMe pass-through board on page 60).
• Remove the direct connect SATA cable (Removing and replacing the direct connect SATA cable
on page 54).
7. Remove the internal USB drive, if installed.
To locate the internal USB connector, see System board components on page 93.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
8. Remove both DIMM baffles (Removing the DIMM baffles on page 43).
9. Remove the front panel/drive cage assembly (Removing and replacing the front panel/drive cage
assembly on page 66).
10. Remove the SAS/SATA or the NVMe drive backplane from the front panel/drive cage assembly.
68 Removing and replacing the SAS/SATA or NVMe backplanes
Page 69
To replace the component, reverse the removal procedure.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing and replacing the system battery
If the server blade no longer automatically displays the correct date and time, then replace the battery that
provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. This server blade uses a
CR2032 battery.
WARNING:
The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline
battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk
of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove the left DIMM baffle.
Removing and replacing the system battery 69
Page 70
IMPORTANT:
When removing the left DIMM baffle, do not remove the M.2 enablement option if installed on the
DIMM baffle.
6. Locate the system battery on the system board.
For more information, see System board components on page 93.
7. Remove the battery.
IMPORTANT:
Replacing the system board battery resets the system ROM to its default configuration. After
replacing the battery, reconfigure the system through UEFI System Utilities.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Removing the DIMM baffles on page 43
Removing and replacing the heatsink blank
Removing the heatsink blank
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
70 Removing and replacing the heatsink blank
Page 71
4. Remove the access panel.
5. Remove the heatsink blank.
Retain the heatsink blank for future use.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing the heatsink blank
Procedure
1. Install the heatsink blank.
Be sure to press on the alternate corners shown until the heatsink blank snaps into place on the posts with
an audible click.
CAUTION:
Failure to completely snap the heatsink blank into place could result in damage to the equipment.
2. Install the access panel.
3. Install the server blade.
4. Power up the server blade.
Replacing the heatsink blank 71
Page 72
More information
Power up the server blade on page 29
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the server blade release lever assembly
Removing the server blade release lever assembly
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives and drive blanks (Removing and replacing the drive bay options on page 40).
6. Remove the mezzanine assembly (Removing the mezzanine assembly on page 55).
7. Do one of the following:
• Remove the storage controller or the NVMe pass-through board (Removing a storage controller or
NVMe pass-through board on page 60).
• Remove the direct connect SATA cable (Removing and replacing the direct connect SATA cable
on page 54).
8. If installed, remove the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
9. Remove both DIMM baffles (Removing the DIMM baffles on page 43).
72 Removing and replacing the server blade release lever assembly
Page 73
10. Remove the front panel/drive cage assembly (Removing and replacing the front panel/drive cage
assembly on page 66).
11. While holding the system board in place, turn the base pan on its side and remove the two system board
screws from the bottom of the base pan.
12. Place the server blade on a flat, level work surface.
13. Slide the system board approximately 1.27 cm (0.50 inches) towards the rear of the server and lift the
system board from the base pan.
14. Remove the three T-15 screws from the outside of the base pan, and then remove the server blade
release lever assembly.
Removal and replacement procedures 73
Page 74
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing the server blade release lever assembly
Prerequisites
A T-15 Torx screwdriver is required to perform this procedure.
Procedure
1. Install the server blade release lever bracket.
2. Install the server blade release lever assembly, and then install the T-15 screws from the outside of the
base pan.
74 Replacing the server blade release lever assembly
Page 75
3. Extend the serial label pull tab.
4. Align the system board, and then slide it into place inside the base pan.
Removal and replacement procedures 75
Page 76
5. Slide the serial label pull tab back into the closed position.
6. While holding the system board in place, turn the base pan on the side and install the two screws on the
bottom of the base pan.
7. Place the server blade on a flat, level work surface.
IMPORTANT:
Install all components in the same configuration before installing the server blade.
8. Install the front panel/drive cage assembly (Removing and replacing the front panel/drive cage
assembly on page 66).
9. Install all DIMM baffles (Removing the DIMM baffles on page 43).
10. Install the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
76 Removal and replacement procedures
Page 77
11. Install the storage controller or NVMe pass-through board or connect the direct connect SATA cable
(Removing a storage controller or NVMe pass-through board on page 60).
12. Install the mezzanine assembly (Replacing the mezzanine assembly on page 56).
13. Install the drives and drive blanks (Removing and replacing the drive bay options on page 40).
14. Install the access panel.
15. Install the server blade.
16. Power up the server blade.
More information
Power up the server blade on page 29
Replacing the access panel on page 40
Install the server blade on page 31
Removing and replacing the system board assembly
Removing the system board assembly
Procedure
1. Power down the server blade.
2. Remove the server blade.
3. Place the server blade on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives and drive blanks (Removing and replacing the drive bay options on page 40).
IMPORTANT:
When removing a DIMM baffle, do not remove the following options when installed on the DIMM
baffle:
• M.2 enablement option (left DIMM baffle)
• HPE Smart Storage Battery (right DIMM baffle)
IMPORTANT:
When removing the right DIMM baffle, use the blue pull tab to disconnect the HPE Smart Storage
Battery cable from the system board.
6. Remove both DIMM baffles (Removing the DIMM baffles on page 43).
7. Remove the DIMMs (Removing and replacing a DIMM on page 46).
8. Observe NVDIMM relocation guidelines
9. Remove all NVDIMMs (Removing and replacing an NVDIMM).
10. Remove the direct connect SATA cable (Removing and replacing the direct connect SATA cable on
page 54).
Removing and replacing the system board assembly 77
Page 78
11. Remove the internal USB drive, if installed.
To locate the internal USB connector, see System board components on page 93.
12. Remove the storage controller or the NVMe pass-through board (Removing a storage controller or
NVMe pass-through board on page 60).
13. Remove the front panel/drive cage assembly (Removing and replacing the front panel/drive cage
assembly on page 66).
14. Remove the mezzanine assembly (Removing the mezzanine assembly on page 55).
15. Remove the FlexibleLOM adapter (Removing and replacing the FlexibleLOM adapter on page 59).
16. Remove the system battery (Removing and replacing the system battery on page 69).
17. Remove the heatsink blank (Removing and replacing the heatsink blank on page 70), if installed.
When all components are removed from the system board assembly, install all components on the spare
system board assembly. See Replacing the system board assembly on page 78.
More information
Power down the server blade on page 30
Remove the server blade on page 31
Removing the access panel on page 39
Replacing the system board assembly
Procedure
1. Place the replacement system board assembly on a flat, level work surface.
2. If removed, install the heatsink blank (Removing and replacing the heatsink blank on page 70).
3. Install the system battery (Removing and replacing the system battery on page 69).
4. Install the FlexibleLOM adapter (Removing and replacing the FlexibleLOM adapter on page 59).
5. Install the mezzanine assembly (Replacing the mezzanine assembly on page 56).
6. Install the front panel/drive cage assembly (Removing and replacing the front panel/drive cage
assembly on page 66).
7. Install the storage controller or the NVMe pass-through board (Removing a storage controller or
NVMe pass-through board on page 60
8. If removed, install the internal USB drive.
To locate the internal USB connector, see System board components on page 93.
9. Install the direct connect SATA cable (Removing and replacing the direct connect SATA cable on
page 54).
10. Install the DIMMs (Removing and replacing a DIMM on page 46).
11. If removed from the left DIMM baffle, install the M.2 enablement option on the left DIMM baffle
(Replacing the M.2 enablement option on page 52).
12. If removed from the right DIMM baffle, install the HPE Smart storage battery (Replacing the HPE Smart
Storage Battery on page 65).
13. Install both DIMM baffles (Removing the DIMM baffles on page 43).
14. Install all drives and drive blanks (Removing and replacing the drive bay options on page 40).
78 Replacing the system board assembly
Page 79
15. Install the access panel.
16. Install the server blade.
17. Power up the server blade.
18. Re-enter the server serial number and product ID (Re-entering the server serial number and product
ID on page 79).
More information
Power up the server blade on page 29
Replacing the access panel on page 40
Install the server blade on page 31
Re-entering the server serial number and product ID
After you replace the system board, the server blade serial number and the product ID must be configured:
Procedure
1. Access System Utilities. During POST, press F9.
2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Advanced Options > Advanced Service Options.
3. Select the Serial Number field and press Enter.
The following alert appears:
The serial number is modified by qualified service personnel and must match
the serial number located on the chassis.
4. Click OK.
5. Type the serial number and press Enter.
6. Select the Product ID field and press Enter.
The following alert appears:
Product ID is modified only by qualified personnel. This value must match the
product ID located on the chassis.
7. Type the product ID and press Enter.
8. Press F10 to save the configuration.
The procedure is complete.
HPE Trusted Platform Module 2.0 Gen10 Option
The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part.
CAUTION:
If the TPM is removed from the original server blade and powered up on a different server blade, data
stored in the TPM including keys will be erased.
If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a Hewlett
Packard Enterprise authorized service provider for a replacement system board and TPM board.
Re-entering the server serial number and product ID 79
Page 80
Troubleshooting
Troubleshooting resources
Troubleshooting resources are available for HPE Gen10 server products in the following documents:
• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common
problems and comprehensive courses of action for fault isolation and identification, issue resolution, and
software maintenance.
• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages
and information to assist with interpreting and resolving error messages.
• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and
cautionary IML events.
To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (
www.hpe.com/info/gen10-troubleshooting).
http://
80 Troubleshooting
Page 81
Diagnostic tools
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see the
product QuickSpecs on the Hewlett Packard Enterprise website (
UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range
of configuration activities, including:
• Configuring system devices and installed options.
• Enabling and disabling system features.
• Displaying system information.
• Selecting the primary boot controller or partition.
• Configuring memory options.
• Launching other preboot environments.
HPE servers with UEFI can provide:
http://www.hpe.com/info/qs).
• Support for boot partitions larger than 2.2 TB. Such configurations could previously only be used for boot
drives when using RAID solutions.
• Secure Boot that enables the system firmware, option card firmware, operating systems, and software
collaborate to enhance platform security.
• UEFI Graphical User Interface (GUI)
• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.
• Boot support for option cards that only support a UEFI option ROM.
Selecting the boot mode
This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot
options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The
system must boot in UEFI Mode to use certain options, including:
• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from URL
• Fibre Channel/FCoE Scan Policy
NOTE:
The boot mode you use must match the operating system installation. If not, changing the boot mode can
impact the ability of the server to boot to the installed operating system.
Prerequisite
When booting to UEFI Mode, leave UEFI Optimized Boot enabled.
Diagnostic tools 81
Page 82
Procedure
1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Boot Options > Boot Mode.
2. Select a setting.
• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.
• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS
compatibility mode.
3. Save your setting.
4. Reboot the server.
Secure Boot
Secure Boot is a server security feature that is implemented in the BIOS and does not require special
hardware. Secure Boot ensures that each component launched during the boot process is digitally signed and
that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS. Secure Boot
validates the software identity of the following components in the boot process:
• UEFI drivers loaded from PCIe cards
• UEFI drivers loaded from mass storage devices
• Preboot UEFI Shell applications
• OS UEFI boot loaders
When Secure Boot is enabled:
• Firmware components and operating systems with boot loaders must have an appropriate digital signature
to execute during the boot process.
• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the
authorized keys to boot. For more information about supported operating systems, see http://
www.hpe.com/servers/ossupport.
You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates,
either from a management console directly attached to the server, or by remotely connecting to the server
using the iLO Remote Console.
You can configure Secure Boot:
• Using the System Utilities options described in the following sections.
• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard
Enterprise website (http://www.hpe.com/info/redfish).
• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and
security reports.
Launching the Embedded UEFI Shell
Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a
preboot command-line environment for scripting and running UEFI applications, including UEFI boot loaders.
82 Secure Boot
Page 83
The Shell also provides CLI-based commands you can use to obtain system information, and to configure and
update the system BIOS.
Prerequisites
Embedded UEFI Shell is set to Enabled.
Procedure
1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.
The Embedded UEFI Shell screen appears.
2. Press any key to acknowledge that you are physically present.
This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot
certificates using third-party UEFI tools, are not restricted.
3. If an administrator password is set, enter it at the prompt and press Enter.
The Shell> prompt appears.
4. Enter the commands required to complete your task.
5. Enter the exit command to exit the Shell.
Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy
compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to
deploy servers.
Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard
Enterprise-branded versions of OS software. Intelligent Provisioning also prepares the system to integrate
optimized server support software from the Service Pack for ProLiant (SPP). SPP is a comprehensive
systems software and firmware solution for ProLiant servers, server blades, their enclosures, and HPE
Synergy compute modules. These components are preloaded with a basic set of firmware and OS
components that are installed along with Intelligent Provisioning.
IMPORTANT:
HPE ProLiant XL servers do not support operating system installation with Intelligent Provisioning, but
they do support the maintenance features. For more information, see "Performing Maintenance" in the
Intelligent Provisioning User Guide and online help.
After the server is running, you can update the firmware to install additional components. You can also update
any components that have been outdated since the server was manufactured.
To access Intelligent Provisioning:
• Press F10 from the POST screen.
• From the iLO web browser user interface using Always On. Always On allows you to access Intelligent
Provisioning without rebooting your server.
Intelligent Provisioning 83
Page 84
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable
enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard
Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously
to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and
accurate resolution, based on your product’s service level. Notifications can be sent to your authorized
Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and
BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote Support is
available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett Packard
Enterprise contractual support agreement.
USB support
Hewlett Packard Enterprise Gen10 server blades support all USB operating speeds depending on the device
that is connected to the server blade.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server blade administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface
formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for
configuration tasks. Some of the advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage
Administrator Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured before
the operating system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone bootable
ISO image) and online:
• Accessing HPE SSA in the offline environment
IMPORTANT:
If you are updating an existing server blade in an offline environment, obtain the latest version of
HPE SSA through Service Pack for ProLiant before performing configuration procedures.
Using one of multiple methods, you can run HPE SSA before launching the host operating system. In
offline mode, users can configure or maintain detected and supported devices, such as optional Smart
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in the
offline environment, such as setting the boot controller and boot volume.
• Accessing HPE SSA in the online environment
This method requires an administrator to download the HPE SSA executables and install them. You can
run HPE SSA online after launching the host operating system.
84 HPE Insight Remote Support
Page 85
For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard
Enterprise website.
Diagnostic tools 85
Page 86
Component identification
Front panel components
Item Description
1 Serial label pull tab
2 HPE c-Class Blade SUV connector1 (behind the serial label pull tab)
3 Drive bay 2
4 Drive bay 1
5 iLO Service port
6 Server blade release lever
7 Server blade release latch
1
The SUV connector and the c-Class Blade SUV Cable are used for some server blade configuration and diagnostic
procedures.
86 Component identification
Page 87
Front panel LEDs and buttons
Item Description Status
1
2
NIC status LED Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
UID LED Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or firmware upgrade
in progress
• 4 flashes per second = iLO manual reboot sequence initiated
• 8 flashes per second = iLO manual reboot sequence in progress
Off = Deactivated
Table Continued
Front panel LEDs and buttons 87
Page 88
Item Description Status
3
4
Health LED Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
If the health LED indicates a degraded or critical state, review the
system IML or use iLO to review the system health status.
Power On/Standby button and
system power LED
Solid green = System on
Flashing green (1 flash per second) = Performing power on
sequence
Solid amber = System in standby
Off = No power present
Facility power is not present, power cord is not attached, no power
supplies are installed, power supply failure has occurred, or the
server blade is not plugged in.
Front panel LED power fault codes
The number of flashes in each sequence corresponds to the subsystem impacted by the power fault. The
following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults
are used by all Server Blades.
Subsystem Front panel LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Mezzanine slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Flexible Smart Array controller/
NVMe Pass-Through
Power backplane or storage backplane 8 flashes
Serial label pull tab information
The serial label pull tab is on the front panel of the server blade. To locate the serial label pull tab, see Front
panel components on page 86. The serial label pull tab provides the following information:
• Product serial number
• iLO information
• QR code that points to mobile-friendly documentation
6 flashes
88 Front panel LED power fault codes
Page 89
Drive numbering
Depending on the configuration, this server blade can support hard drives, SSDs, NVMe SSDs, and uFF
drives (supported in a SFF Flash Adapter) in the drive bays. Depending on the device installed, the bay
number might be different.
Item Hard drive/SSD bay
numbering
1 1 1 and 101 1
2 2 2 and 102 2
uFF drive bay
numbering
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
NVMe drive bay numbering
2 Activity
ring
Off No drive activity
3 Do not
remove
Off Removing the drive does not cause a logical drive to fail.
4 Drive
status
Rotating green Drive activity
Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Solid green The drive is a member of one or more logical drives.
Drive numbering 89
Table Continued
Page 90
Item LED Status Definition
Flashing green The drive is doing one of the following:
• Rebuilding
• Performing a RAID migration
• Performing a strip size migration
• Performing a capacity expansion
• Performing a logical drive extension
• Erasing
• Spare part activation
Flashing amber/
green
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller or a spare drive.
The drive is a member of one or more logical drives and predicts the
drive will fail.
NVMe SSD components
Item Component Status Definition
1 Release lever — Ejects the NVMe drive
carrier from the cage.
2 Activity ring LED
3 Do Not Remove LED
90 NVMe SSD components
Rotating green
Off
Solid white Drive is powered on and
Flashing white Ejection request pending.
Drive activity
No drive activity
configured in system.
Do not remove the drive.
Do not remove the drive.
Table Continued
Page 91
Item Component Status Definition
Off Drive removed from the
PCIe bus and can be
ejected.
4 Power LED
5 Power button — Momentary press to
6 Do Not Remove button — Releases the release
Upon NVMe SSD insertion, an LED initiation sequence will be visible - lighting each LED in the carrier in
sequence from left to right. The sequence will cycle until the drive is recognized by the system. When the
SSD is recognized by the system - the Do Not Remove LED will be solid white and the Power LED will be
solid green.
Solid green Drive is powered on and
configured in system.
Do not remove the drive.
Flashing green Ejection request pending.
Do not remove the drive.
Off Drive removed from the
PCIe bus and can be
ejected.
request drive removal
from PCIe bus and
ejection. Drive removal
request can be denied by
operating system.
lever for removal and
insertion.
SFF flash adapter components and LED definitions
SFF flash adapter components and LED definitions 91
Page 92
Item Component Description
1 Locate
• Off—Normal
• Solid blue—The drive is being identified by a host application.
• Flashing blue—The drive firmware is being updated or requires
an update.
2 uFF drive ejection latch Removes the uFF drive when released.
3 Do not remove LED
• Off—OK to remove the drive. Removing the drive does not
cause a logical drive to fail.
• Solid white—Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
4 Drive status LED
• Off—The drive is not configured by a RAID controller or a spare
drive.
• Solid green—The drive is a member of one or more logical
drives.
• Flashing green (4 Hz)—The drive is operating normally and has
activity.
5 Adapter ejection release latch
and handle
SUV cable connectors
CAUTION:
Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the
sides of the connector. Failure to do so can result in damage to the equipment.
• Flashing green (1 Hz)—The drive is rebuilding, erasing, or
performing a RAID migration, stripe size migration, capacity
expansion, logical drive extension, or spare activation.
• Flashing amber/green (1 Hz)—The drive is a member of one or
more logical drives that predicts the drive will fail.
• Solid amber—The drive has failed.
• Flashing amber (1 Hz)—The drive is not configured and predicts
the drive will fail.
Removes the SFF flash adapter when released.
92 SUV cable connectors
Page 93
Item Connector Description
1 Serial For trained personnel to connect a null modem serial cable and
2 USB
3 Video For connecting a video monitor
1
The USB connectors on the SUV cable do not support devices that require greater than a 500mA power source.
1
System board components
perform advanced diagnostic procedures
For connecting up to two USB 2.0 devices
Item Description
1 System battery
2 M.2 enablement option connector
3 Processor 2 DIMM slots (8)
4 Processor 1 DIMM slots (8)
Table Continued
System board components 93
Page 94
Item Description
5 Storage controller or NVMe pass-through board connector
6 Mezzanine connector 1 (Type A mezzanine only)
7 Mezzanine connector 2 (Type A or Type B mezzanine)
8 Enclosure connector
9 FlexibleLOM connectors (2)
10 SAS/SATA or NVMe backplane
11 Internal USB 3.0 connector
12 HPE Smart Storage Battery connector
13 Direct-connect SATA connector
14 System maintenance switch
15 microSD card slot
16 TPM connector
System maintenance switch
Position Default Function
S1 Off
S2 Off
S3 Off Reserved
S4 Off Reserved
S5 Off
S6 Off
S7 Off Reserved
S8 — Reserved
S9 Off Reserved
S10 — Reserved
S11 — Reserved
Off = iLO security is enabled.
On = iLO security is disabled.
Off = System configuration can be changed.
On = System configuration is locked.
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off = No function.
On = ROM reads system configuration as invalid.
S12 — Reserved
94 System maintenance switch
Page 95
CAUTION:
Clearing CMOS, NVRAM, or both deletes configuration information. Be sure to configure the server
blade properly to prevent data loss.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 8) for each processor and designate the DIMM slot ID for
population rules and spare replacement.
For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard
Enterprise website (http://www.hpe.com/docs/memory-population-rules).
DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps
you to use the label to locate specific information about the DIMM.
DIMM slot locations 95
Page 96
Item Description Example
1 Capacity
2 Rank
3 Data width on DRAM
4 Memory generation
5 Maximum memory speed
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
2133 MT/s
2400 MT/s
6 CAS latency
7 DIMM type
For more information about product features, specifications, options, configurations, and compatibility, see the
product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
NVDIMM identification
NVDIMM boards are blue instead of green. This change to the color makes it easier to distinguish NVDIMMs
from DIMMs.
To determine NVDIMM characteristics, see the full product description as shown in the following example:
2666 MT/s
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
E = Unbuffered ECC (UDIMM)
96 NVDIMM identification
Page 97
Item Description Definition
1 Capacity 16 GiB
2 Rank 1R (Single rank)
3 Data width per DRAM chip x4 (4 bit)
4 Memory type NN4=DDR4 NVDIMM-N
5 Maximum memory speed 2667 MT/s
6 Speed grade V (latency 19-19-19)
7 DIMM type RDIMM (registered)
8 Other —
For more information about NVDIMMs, see the product QuickSpecs on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/qs).
NVDIMM 2D Data Matrix barcode
The 2D Data Matrix barcode is on the right side of the NVDIMM label and can be scanned by a cell phone or
other device.
When scanned, the following information from the label can be copied to your cell phone or device:
• (P) is the module part number.
• (L) is the technical details shown on the label.
• (S) is the module serial number.
Example: (P)HMN82GR7AFR4N-VK (L)16GB 1Rx4 NN4-2666V-RZZZ-10(S)80AD-01-1742-11AED5C2
NVDIMM 2D Data Matrix barcode 97
Page 98
NVDIMM LED identification
Item LED description LED color
1 Power LED Green
2 Function LED Blue
NVDIMM-N LED combinations
State Definition NVDIMM-N Power LED
0 AC power is on (12 V rail) but the NVM
controller is not working or not ready.
1 AC power is on (12 V rail) and the NVM
controller is ready.
2 AC power is off or the battery is off (12 V
rail off).
3 AC power is on (12 V rail) or the battery is
on (12 V rail) and the NVDIMM-N is active
(backup and restore).
NVDIMM Function LED patterns
For the purpose of this table, the NVDIMM-N LED operates as follows:
• Solid indicates that the LED remains in the on state.
• Flashing indicates that the LED is on for 2 seconds and off for 1 second.
• Fast-flashing indicates that the LED is on for 300 ms and off for 300 ms.
State Definition NVDIMM-N Function LED
NVDIMM-N Function LED
(green)
On Off
On On
Off Off
On Flashing
(blue)
0 The restore operation is in progress. Flashing
1 The restore operation is successful. Solid or On
2 Erase is in progress. Flashing
3 The erase operation is successful. Solid or On
4 The NVDIMM-N is armed, and the NVDIMM-N is in
normal operation.
98 NVDIMM LED identification
Solid or On
Table Continued
Page 99
State Definition NVDIMM-N Function LED
5 The save operation is in progress. Flashing
6 The NVDIMM-N finished saving and battery is still turned
on (12 V still powered).
7 The NVDIMM-N has an internal error or a firmware
update is in progress. For more information about an
NVDIMM-N internal error, see the IML.
Mezzanine connector definitions
Item PCIe
Mezzanine connector 1 x16, Type A mezzanine card only
Mezzanine connector 2 x16, Type A or B mezzanine card
NOTE:
When installing a mezzanine card option on mezzanine connector 2, processor 2 must be installed.
Mezzanine connector guide pin locations
The mezzanine assembly supports two mezzanine cards in this server blade. When installing a mezzanine
card into the assembly, be sure to use the guide pins associated with the mezzanine connector.
Solid or On
Fast-flashing
Item Description
1 and 3 Mezzanine connector 2
2 and 4 Mezzanine connector 1
Mezzanine connector definitions 99
Page 100
Cabling
Cabling resources
Cabling configurations and requirements vary depending on the product and installed options. For more
information about product features, specifications, options, configurations, and compatibility, see the product
QuickSpecs on the Hewlett Packard Enterprise website (
HPE Smart Storage Battery cabling
http://www.hpe.com/info/qs).
Direct connect SATA cabling
100 Cabling
Loading...