Hewlett Packard Enterprise HPE ProLiant XL170r Gen10 Maintenance And Service Manual

Page 1

HPE ProLiant XL170r Gen10 Server Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 879103-007 Published: December 2019 Edition: 7

Page 2

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.

microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.

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Illustrated parts catalog...................................................................................................7

Mechanical components.............................................................................................................................................................................................. 7

Air bale spare part......................................................................................................................................................................................7

System components.......................................................................................................................................................................................................7

Bayonet board spare parts....................................................................................................................................................................... 8

Processor spare parts.................................................................................................................................................................................. 8

Heatsink spare parts................................................................................................................................................................................. 10

System battery spare part..................................................................................................................................................................... 10

DIMM spare parts........................................................................................................................................................................................11

HPE Persistent Memory module spare parts..............................................................................................................................11

System board assembly spare parts................................................................................................................................................ 11

System cable spare parts........................................................................................................................................................................11

Server options.................................................................................................................................................................................................................12

M.2 SSD riser board spare part...........................................................................................................................................................13

Secondary riser board spare parts....................................................................................................................................................13

Primary riser board spare part............................................................................................................................................................ 13

Omni-Path adapter spare part............................................................................................................................................................ 13

InfiniBand adapter spare parts............................................................................................................................................................13

Ethernet adapter spare part................................................................................................................................................................. 14

Smart Array controller spare parts................................................................................................................................................... 14

Media Module adapter spare parts...................................................................................................................................................14

HPE Trusted Platform Module

SUV cable spare part.................................................................................................................................................................................15

OPA adapter cable spare kit.................................................................................................................................................................15

Smart Array controller cable spare part........................................................................................................................................ 15

20 spare part...........................................................................................................................14

Customer self repair....................................................................................................... 16

Removal and replacement procedures........................................................................25

Required tools.................................................................................................................................................................................................................25

Safety considerations.................................................................................................................................................................................................25

Preventing electrostatic discharge................................................................................................................................................... 25

Server warnings and cautions..............................................................................................................................................................25

Rack warnings............................................................................................................................................................................................... 26

Preparation procedures............................................................................................................................................................................................ 27

Power down the server............................................................................................................................................................................ 27

Remove the server from the chassis................................................................................................................................................28

Remove the air

Remove the bayonet board...................................................................................................................................................................29

Remove the secondary riser blank....................................................................................................................................................30

Remove the secondary riser cage......................................................................................................................................................31

Remove the primary riser blank..........................................................................................................................................................32

Remove the primary riser cage........................................................................................................................................................... 33

Install the primary riser blank.............................................................................................................................................................. 34

Install the primary riser cage................................................................................................................................................................35

Install the secondary riser blank.........................................................................................................................................................35

bale................................................................................................................................................................................28

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Install the secondary riser cage.......................................................................................................................................................... 36

Install the bayonet board........................................................................................................................................................................37

Install the air bale.....................................................................................................................................................................................39

Install the server into the chassis...................................................................................................................................................... 40

Power up the server...................................................................................................................................................................................40

Selecting an advanced fan cooling method.................................................................................................................................41

Disconnecting and replacing the SUV cable.................................................................................................................................................41

Removing and replacing the bayonet boards..............................................................................................................................................41

Removing and replacing an expansion board..............................................................................................................................................42

Removing and replacing an HPE InfiniBand HDR/Ethernet 200 GB 1-port 940QSFP56 x16 adapter and

auxiliary card................................................................................................................................................................................................................... 44

Removing and replacing a Smart Array controller....................................................................................................................................50

Removing and replacing the primary riser board...................................................................................................................................... 51

Removing and replacing the secondary riser board................................................................................................................................ 52

Removing and replacing the M.2 SSD riser board.....................................................................................................................................54

Removing and replacing a Media Module adapter....................................................................................................................................56

DIMM-processor compatibility..............................................................................................................................................................................58

Removing and replacing a DIMM.......................................................................................................................................................58

Removing and replacing an HPE Persistent Memory module............................................................................................................59

HPE Persistent Memory module-processor compatibility..................................................................................................60

Configuring the server for HPE Persistent Memory...............................................................................................................60

HPE Persistent Memory module relocation guidelines.........................................................................................................60

HPE Persistent Memory module sanitization.............................................................................................................................62

Removing and replacing the system board...................................................................................................................................................62

Removing the system board.................................................................................................................................................................62

Replacing the system board................................................................................................................................................................. 64

Re-entering the server serial number and product ID and selecting an advanced fan cooling

method.............................................................................................................................................................................................................. 66

System battery replacement..................................................................................................................................................................................67

System battery information.................................................................................................................................................................. 67

Removing and replacing the system battery..............................................................................................................................68

HPE Trusted Platform Module

20 Gen10 Option....................................................................................................................................69

Troubleshooting..............................................................................................................70

NMI functionality...........................................................................................................................................................................................................70

Troubleshooting resources..................................................................................................................................................................................... 70

Diagnostic tools............................................................................................................... 71

Product QuickSpecs.................................................................................................................................................................................................... 71

UEFI System Utilities.................................................................................................................................................................................................. 71

Selecting the boot mode ........................................................................................................................................................................71

Secure Boot.....................................................................................................................................................................................................72

Launching the Embedded UEFI Shell .............................................................................................................................................72

Intelligent Provisioning..............................................................................................................................................................................................73

HPE Insight Remote Support.................................................................................................................................................................................74

USB support.....................................................................................................................................................................................................................74

External USB functionality.....................................................................................................................................................................74

HPE Smart Storage Administrator..................................................................................................................................................................... 74

HPE InfoSight for servers ....................................................................................................................................................................................... 75

Component identification..............................................................................................76

Rear panel components............................................................................................................................................................................................ 76

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Serial number/iLO information pull tab......................................................................................................................................... 76

Rear panel LEDs and buttons................................................................................................................................................................................77

Server UID LED.............................................................................................................................................................................................78

UID button functionality..........................................................................................................................................................................78

Front panel LED power fault codes..................................................................................................................................................78

HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs......................................................................................79

System board components..................................................................................................................................................................................... 79

System maintenance switch descriptions.....................................................................................................................................80

DIMM label identification........................................................................................................................................................................81

HPE Persistent Memory module label identification..............................................................................................................83

Processor, heatsink, and socket components.............................................................................................................................83

Bayonet port numbering.......................................................................................................................................................................................... 84

PCIe riser board components................................................................................................................................................................................ 84

Primary riser board components........................................................................................................................................................84

Secondary riser board components..................................................................................................................................................85

HPE InfiniBand HDR100/Ethernet 200 GB 1-port 940QSFP56 x16 adapter component.............................................. 88

HPE InfiniBand HDR PCIe G3 Auxiliary card................................................................................................................................................88

Cabling.............................................................................................................................. 89

Cabling guidelines........................................................................................................................................................................................................ 89

Smart Array cabling.....................................................................................................................................................................................................90

Smart Array controller cables.............................................................................................................................................................. 90

Onboard S100i SR Gen10 controller cabling (SATA only).................................................................................................91

Smart Array type-p controller cabling (SAS/SATA)...............................................................................................................91

Storage controller backup power cabling..................................................................................................................................... 92

Secondary riser cabling.............................................................................................................................................................................................93

FlexibleLOM riser cabling........................................................................................................................................................................................ 94

OPA adapter cabling...................................................................................................................................................................................................94

InfiniBand and auxiliary adapter cabling........................................................................................................................................................ 95

Specifications...................................................................................................................96

Environmental specifications.................................................................................................................................................................................96

Mechanical specifications.........................................................................................................................................................................................96

Temperature requirements.....................................................................................................................................................................................96

List of components with temperature requirements...............................................................................................................................97

Thermal limitations for components in systems with the Enhanced Processor Performance

feature enabled............................................................................................................................................................................................ 97

Thermal limitations for components in systems with the Enhanced Processor Performance

feature disabled........................................................................................................................................................................................ 110

Websites......................................................................................................................... 124

Support and other resources...................................................................................... 125

Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 125

Accessing updates.................................................................................................................................................................................................... 125

Customer self repair.................................................................................................................................................................................................126

Remote support..........................................................................................................................................................................................................126

Warranty information..............................................................................................................................................................................................126

Regulatory information.......................................................................................................................................................................................... 127

Documentation feedback......................................................................................................................................................................................127

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Acronyms and abbreviations......................................................................................128

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Illustrated parts catalog

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website.

Item Description

1 Air bale spare part

Air bale spare part

Customer self repair: Mandatory

Description

Air bale 879858-001

System components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website.

Spare part number

Illustrated parts catalog

Page 8

Item Description

1 Small bayonet board spare part

2 Large bayonet board spare part

4 Heatsink spare parts

5 System battery spare part

6 DIMM spare parts

7 System board assembly spare parts

8 System cable spare parts*

*Not shown

First-generation Intel Xeon Scalable Processor spare parts

Second-generation Intel Xeon Scalable Processor spare parts

Bayonet board spare parts

Customer self repair: Optional

Description

Large bayonet board 879855-001

Small bayonet board 879845-001

Spare part number

Processor spare parts

First-generation Intel Xeon Scalable Processor spare parts

Customer self repair: No

Description

Intel Xeon Bronze series processors

170 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001

170 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001

Intel Xeon Silver series processors

180 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001

200 GHz Intel Xeon Silver 4109T, 8C, 70 W 880185-001

210 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001

210 GHz Intel Xeon Silver 4116, 12C, 85 W 875716-001

220 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001

260 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001

Intel Xeon Gold series processors

Spare part number

—

8 Illustrated parts catalog

Table Continued

Page 9

Description Spare part number

190 GHz Intel Xeon Gold 5119T, 14C, 85 W 882170-001

200 GHz Intel Xeon Gold 6138, 20C, 125 W 874735-001

200 GHz Intel Xeon Gold 6138F, 20C, 135 W

878095-001

210 GHz Intel Xeon Gold 6130, 16C, 125 W 874736-001

210 GHz Intel Xeon Gold 6130F, 16C, 135 W

878096-001

210 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001

220 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001

230 GHz Intel Xeon Gold 6140, 18C, 140 W 874734-001

230 GHz Intel Xeon Gold 5118, 12C, 105 W 875717-001

240 GHz Intel Xeon Gold 5115, 10C, 85 W 875715-001

240 GHz Intel Xeon Gold 6148, 20C, 150 W 874732-001

260 GHz Intel Xeon Gold 6126, 12C, 125 W 875720-001

260 GHz Intel Xeon Gold 6126F, 12C, 135 W

878097-001

260 GHz Intel Xeon Gold 6132, 14C, 140 W 875722-001

260 GHz Intel Xeon Gold 6142, 16C, 150 W 874733-001

300 GHz Intel Xeon Gold 6136, 12C, 150 W 875724-001

320 GHz Intel Xeon Gold 6134, 8C, 130 W 875723-001

340 GHz Intel Xeon Gold 6128, 6C, 115 W 875721-001

350 GHz Intel Xeon Gold 6144, 8C, 150 W 875725-001

360 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001

Intel Xeon Platinum series processors

200 GHz Intel Xeon Platinum 8153, 16C, 125 W 875728-001

200 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001

210 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001

300 GHz Intel Xeon Platinum 8158, 12C, 150 W 875733-001

360 GHz Intel Xeon Platinum 8156, 4C, 105 W 875732-001

This processor model can be installed in processor 1 socket only.

Second-generation Intel Xeon Scalable Processor spare parts

Customer self repair: No

—

Description

Intel Xeon Bronze series processor

Spare part number

—

190 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001

Table Continued

Illustrated parts catalog 9

Page 10

Description Spare part number

Intel Xeon Silver series processors

210 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001

210 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001

220 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001

220 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001

250 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001

Intel Xeon Gold series processors

210 GHz Intel Xeon Gold 6230, 20C, 125 W P11614-001

210 GHz Intel Xeon Gold 6238, 22C, 140 W P12010-001

210 GHz Intel Xeon Gold 6252, 24C, 150 W P11619-001

220 GHz Intel Xeon Gold 5220, 18C, 125 W P11613-001

230 GHz Intel Xeon Gold 5218, 16C, 125 W P11612-001

250 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001

250 GHz Intel Xeon Gold 6248, 20C, 150 W P11618-001

260 GHz Intel Xeon Gold 6240, 18C, 150 W P11615-001

270 GHz Intel Xeon Gold 6226, 12C, 125 W P12008-001

—

280 GHz Intel Xeon Gold 6242, 16C, 150 W P11616-001

300 GHz Intel Xeon Gold 5217, 8C, 125 W P11611-001

330 GHz Intel Xeon Gold 6234, 8C, 130 W P12009-001

360 GHz Intel Xeon Gold 6244, 8C, 150 W P11617-001

380 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001

Intel Xeon Platinum series processors

220 GHz Intel Xeon Platinum 8253, 16C, 125 W P12011-001

Heatsink spare parts

Customer self repair: No

Description

Heatsink for processor 1 879851-001

Heatsink for processor 2 879852-001

System battery spare part

Customer self repair: Mandatory

—

Spare part number

Description

System battery P20916-001

10 Illustrated parts catalog

Spare part number

Page 11

DIMM spare parts

Customer self repair: Mandatory

Description Spare part number

PC4-2666V DIMM spares

8 GB, single-rank x8 PC4-2666V-R 850879-001

16 GB, single-rank x4 PC4-2666V-R 868846-001

16 GB, dual-rank x8 PC4-2666V-R 850880-001

32 GB, dual-rank x4 PC4-2666V-R 850881-001

8 GB, dual-rank x8 PC4-2666V-R 878490-001

64 GB, dual-rank x4 PC4-2666V-L 850882-001

128 GB, dual-rank x4 PC4-2666V-L 850883-001

PC4-2933Y DIMM spares

8 GB, single-rank x8 PC4-2933Y-R P06186-001

16 GB, single-rank x4 PC4-2933Y-R P06187-001

16 GB, dual-rank x8 PC4-2933Y-R P06188-001

32 GB, dual-rank x4 PC4-2933Y-R P06189-001

64 GB, dual-rank x4 PC4-2933Y-R P06192-001

64 GB, quad-rank x4 PC4-2933Y-L P06190-001

128 GB, dual-rank x4 PC4-2933Y-L P06191-001

—

HPE Persistent Memory module spare parts

Customer self repair: Mandatory

Description

HPE Persistent Memory module, 128 GB 844071-001

HPE Persistent Memory module, 256 GB 844072-001

HPE Persistent Memory module, 512 GB 844073-001

System board assembly spare parts

Customer self repair: Optional

Description

System board assembly for the first-generation Intel Xeon Scalable processors

System board assembly for the second-generation Intel Xeon Scalable processors

System cable spare parts

Customer self repair: Optional

Spare part number

879847-001

P11391-001

Illustrated parts catalog

Page 12

Description Spare part number

Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis Gen10 for server PCIe riser Slimline cable kit includes:

• 1U Slimline cable for processor 1

• 1U Short Slimline cable for processor 2

• 2U Short Slimline x-cable for FlexibleLOM riser board

Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis power cable and server NVMe cable kit includes:

• Power cable for servers 1 and 2 in the Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis

• 1U server NVMe cable

• 2U server NVMe cable

Server options

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the

879838-001

879840-001

Hewlett Packard Enterprise PartSurfer website.

Item

1 M.2 SSD riser board spare part

2 Secondary riser board spare parts

3 Primary riser board spare part

4 Omni-Path adapter spare part

12 Illustrated parts catalog

Description

Ethernet adapter spare part

InfiniBand adapter spare parts

Table Continued

Page 13

Item Description

6 Smart Array controller spare parts

7 Media Module adapter spare parts

8 HPE Trusted Platform Module 2.0 spare part*

9 SUV cable spare part*

10 OPA adapter cable spare kit*

11 Smart Array controller cable spare part*

*Not shown

M.2 SSD riser board spare part

Customer self repair: Optional

Description Spare part number

M.2 SSD riser board 879849-001

Secondary riser board spare parts

Customer self repair: Optional

Description

FlexibleLOM riser board 879854-001

Secondary riser board for processor 1 879856-001

Secondary riser board for processor 2 879857-001

Primary riser board spare part

Customer self repair: Optional

Description

Primary riser board 879846-001

Omni-Path adapter spare part

Customer self repair: Optional

Description

HPE 100Gb Intel Omni-Path Adapter 879850-001

HPE 100Gb 1P OP101 QSFP28 x16 OPA Adapter 841703-001

HPE 100Gb 1P OP101 QSFP28 x8 OPA Adapter 841702-001

Spare part number

InfiniBand adapter spare parts

Customer self repair: Optional

Illustrated parts catalog

Page 14

Description Spare part number

HPE IB FDR/EN 40Gb 2P 544+QSFP Adapter 764736-001

HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP Adapter 779132-001

HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001

HPE IB EDR/EN 100Gb 2P 841QSFP28 Adapter 878579-001

HPE IB FDR/EN 40/50Gb 547FLR 2QSFP Adapter 879667-001

HPE IB EDR/EN 100Gb 1P 840QSFP28 Adapter 828107-001

HPE IB EDR/EN 100Gb 2P 840QSFP28 Adapter 828108-001

HPE IB HDR100/EN 100Gb 1P 940QSFP56 Adapter P08356-001

HPE IB HDR100/EN 100Gb 2P 940QSFP56 Adapter P08355-001

HPE IB HDR/EN 200Gb 1P 940QSFP56 Adapter P08354-001

HPE IB HDR PCIe G3 Auxiliary card with 150 mm cable kit P10330-001

Ethernet adapter spare part

Customer self repair: Optional

Description

HPE Ethernet 100Gb 1P 842QSFP28 Adapter 877697-001

Smart Array controller spare parts

Customer self repair: Optional

Description

HPE Smart Array E208i-p Controller 836266-001

HPE Smart Array E208e-p Controller 836267-001

HPE Smart Array P408i-p Controller 836269-001

HPE Smart Array P408e-p Controller 836270-001

Media Module adapter spare parts

Customer self repair: Optional

Description

Media Module Ethernet 10Gb 2P 568FLR-MMT Adapter 879848-001

Media Module Ethernet 1Gb 2P 368FLR-MMT Adapter 872161-001

Spare part number

Media Module Ethernet 10Gb 2P 568FLR-MMSFP+ Adapter 872162-001

HPE Trusted Platform Module 2.0 spare part

Customer self repair: No

Illustrated parts catalog

Page 15

Description Spare part number

HPE Trusted Platform Module Gen 10, TAA 872159-001

SUV cable spare part

Customer self repair: Mandatory

Description Spare part number

36-pin SUV cable 416003-001

For more information on the removal and replacement procedures, see Disconnecting and replacing the SUV cable.

OPA adapter cable spare kit

Customer self repair: Optional

Description Spare part number

• OPA adapter sideband cable

• OPA adapter IFP cable

Smart Array controller cable spare part

Customer self repair: Optional

Description

• Onboard S100i SR Gen10 controller SATA cable

• Type-p controller Mini-SAS cable for the primary riser slot 1

• Type-p controller Mini-SAS cable for the secondary riser slot 2

P01290-001

Spare part number

879853-001

Illustrated parts catalog 15

Page 16

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace

these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,

however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être deux catégories de pièces CSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard

Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour

permettre au client remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe

d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de

Customer self repair

Page 17

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui- même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Web Hewlett Packard Enterprise.

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne

Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per

questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

oerta con un supplemento di costo solo in alcune zone. In

aida la riparazione ad

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.

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Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch

dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self

Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der

Enterprise Website unter.

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

Hewlett Packard

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar

Customer self repair

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sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard

Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están

diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite

página web de Hewlett Packard Enterprise CSR.

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSRonderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

Customer self repair

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• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze

onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor

reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua

essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo

cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para

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Page 21

que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard

Enterprise.

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

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22 Customer self repair

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24 Customer self repair

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Removal and replacement procedures

Required tools

The following tools might be required to perform some procedures:

• T-10 Torx screwdriver

• T-15 Torx screwdriver

• T-30 Torx screwdriver

• Phillips No. 1 screwdriver

Safety considerations

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device.

Procedure

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Server warnings and cautions

WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all rack server installations. If the server is installed higher than chest level, a third person may be required to help align the server.

• Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

Removal and replacement procedures 25

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WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut o system power. Portions of the power supply and some internal circuitry remain active until AC/DC power is removed.

WARNING: To reduce the risk of fire or burns after removing the energy pack:

• Do not disassemble, crush, or puncture the energy pack.

• Do not short external contacts.

• Do not dispose of the energy pack in fire or water.

After power is disconnected, battery voltage might still be present for 1s to 160s.

AVERTISSEMENT: Pour réduire les risques d'incendie ou de brûlures après le retrait du module batterie :

• N'essayez pas de démonter, d'écraser ou de percer le module batterie.

• Ne court-circuitez pas ses contacts externes.

• Ne jetez pas le module batterie dans le feu ou dans l'eau.

Après avoir déconnecté l'alimentation, une tension peut subsister dans la batterie durant 1 à 160 secondes.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply. This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one component is

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from

extended for any reason.

as 115 kg (253 lb), can stand more than 21 m (7 ft) tall, and might become unstable when being moved on its casters.

both sides.

26 Removal and replacement procedures

Page 27

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured at the top and bottom to the building structure.

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following procedures:

• Power down the server

Remove the server from the chassis

•

• Remove the air bale

• Remove the bayonet board

Remove the secondary riser blank

•

• Remove the secondary riser cage

Remove the primary riser blank

•

• Remove the primary riser cage

• Power up the server

Power down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO 5.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode.

Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber.

Removal and replacement procedures

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Remove the server from the chassis

CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are

populated with a component or a blank.

CAUTION: To avoid damage to the server or server blank:

• Always support the bottom of the server or server blank when removing it from the chassis.

• Do not use the release lever to carry the server or server blank.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

3. Remove the server from the chassis:

a. Loosen the release lever thumbscrew.

Open the release lever.

Use the release lever to pull the server out of the chassis.

Remove the air bale

CAUTION: For proper cooling, do not operate the server without the

installed.

Procedure

Power down the server.

2. Disconnect all peripheral cables from the server.

Removal and replacement procedures

bales, expansion slot covers, or blanks

Page 29

3. Remove the server from the chassis.

4. Remove the air bale.

Remove the bayonet board

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

Remove the bayonet board:

Remove the screws securing the cover to the bayonet board.

b. Remove the screws securing the cover to the server tray, and then remove the cover.

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c. Disconnect the bayonet board cables, and then remove the bayonet board.

Remove the secondary riser blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless either riser blank or

riser cage is installed.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

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3. Remove the server from the chassis.

4. Remove the secondary riser blank.

Remove the secondary riser cage

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless either riser blank or

riser cage is installed.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

Remove the bayonet board.

6. If an expansion board with internal cabling is installed on the riser cage, disconnect these internal cables from the

expansion board.

7. Disconnect all cables from the riser board.

8. Remove the secondary riser cage.

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Remove the primary riser blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless either riser blank or

riser cage is installed.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

If a secondary riser cage is installed, remove the bayonet board.

Do one of the following:

• Remove the secondary riser blank.

Remove the secondary riser cage.

•

6. Remove the primary riser blank.

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Remove the primary riser cage

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless either riser blank or

riser cage is installed.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

If a secondary riser option is installed, remove the bayonet board.

Do one of the following:

Remove the secondary riser blank.

•

• Remove the secondary riser cage.

7. If an expansion board with internal cabling is installed on the riser cage, disconnect these internal cables from the

expansion board.

8. Disconnect all cables from the riser board.

9. Remove the primary riser cage.

Removal and replacement procedures

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Install the primary riser blank

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Install the primary riser blank.

2. Do one of the following:

• Install the secondary riser blank.

• Install the secondary riser cage.

3. If removed,

Removal and replacement procedures

install the bayonet board.

Page 35

4. Install the server into the chassis.

5. Connect all peripheral cables to the server.

Power up the server.

Install the primary riser cage

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Install the primary riser cage. Make sure that the riser board is firmly seated in its system board the connector.

Do one of the following:

Install the secondary riser blank.

•

• Install the secondary riser cage.

If removed, install the bayonet board.

4. If removed,

5. Install the air bale.

Install the server into the chassis.

7. Connect all peripheral cables to the server.

8. Power up the server.

install the bayonet board.

Install the secondary riser blank

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

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Procedure

1. Install the secondary riser blank.

Install the server into the chassis.

Connect all peripheral cables to the server.

Power up the server.

Install the secondary riser cage

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Install the secondary riser cage. Make sure that the riser board is firmly seated in its system board connectors.

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2. Install the bayonet board.

Install the air bale.

Install the server into the chassis.

Connect all peripheral cables to the server.

Power up the server.

Install the bayonet board

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Install the bayonet board:

Connect all the bayonet board cables.

Install the bayonet board. Make sure that the board is firmly seated in the connector.

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c. Install the bayonet board cover, and then install the screws to secure it to the server tray.

Install the screws to secure the cover to the bayonet board.

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2. Install the air bale.

Install the server into the chassis.

Connect all peripheral cables to the server.

Power up the server.

Install the air bale

Procedure

Install the air bale.

2. Install the server into the chassis.

3. Connect all peripheral cables to the server.

Power up the server.

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Install the server into the chassis

CAUTION: To avoid damage to the server or server blank:

• Always support the bottom of the server or server blank when removing it from the chassis.

• Do not use the release lever to carry the server or server blank.

Procedure

1. Slide the server into the chassis.

2. Close the release lever.

3. Tighten the release lever thumbscrew.

Connect all peripheral cables to the server.

Power up the server.

Power up the server

The SL/XL chassis firmware initiates an automatic power-up sequence when the servers are installed. If the default setting is changed, use one of the following methods to power up each server:

• Use a virtual power button selection through iLO 5.

• Press and release the Power On/Standby button.

When the server goes from standby mode to full power mode, the server power LED changes from amber to green.

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Selecting an advanced fan cooling method

Procedure

1. During the server startup sequence, press the F9 key to access System Utilities.

2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Fan and Thermal Options > Thermal Configuration.

3. Select one of the advanced fan cooling method:

• Enhanced CPU Cooling

• Maximum Cooling

4. Press F10 to save the configuration.

Disconnecting and replacing the SUV cable

Procedure

Disconnect the peripheral devices connected to the SUV cable.

Disconnect the SUV cable:

Press and hold both sides of the SUV connector.

Disconnect the cable from the SUV port.

To replace the component, reverse the removal procedure.

Removing and replacing the bayonet boards

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

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Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

4. Remove the air bale.

5. Remove the bayonet board.

6. Separate the small bayonet boards from the large bayonet board.

To replace the component, reverse the removal procedure.

Removing and replacing an expansion board

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 and T-15 Torx screwdrivers available.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

4. If a secondary PCIe riser cage is installed, remove the bayonet board.

5. If replacing the expansion board installed in slot 1, do one of the following:

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• Remove the secondary riser cage

• Remove the primary riser cage

6. If the expansion board has internal cabling, disconnect these internal cables from the expansion board.

7. Remove an expansion board.

• Primary riser cage

• Secondary riser cage

8. If you do not intend to replace the expansion board, install the riser slot blank.

• Primary riser cage

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• Secondary riser cage

To replace the component, reverse the removal procedure.

Removing and replacing an HPE InfiniBand HDR/Ethernet 200 GB 1port 940QSFP56 x16 adapter and auxiliary card

An HPE InfiniBand HDR/Ethernet 200 GB 1-port 940QSFP56 x16 adapter is installed in slot 1 and auxiliary card is installed in slot 2.

Prerequisites

Before you perform this procedure, make sure that you have the following items available:

• T-15 Torx screwdriver

• Phillips No. 2 screwdriver

Procedure

1. Power down the server.

2. Remove all power:

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a. Disconnect each power cord from the power source.

b. Disconnect each power cord from the server.

3. Disconnect all peripheral cables from the server.

4. Remove the server from the chassis.

5. Remove the air bale.

6. Remove the bayonet board.

7. Remove the secondary riser cage.

8. Remove the auxiliary card from slot 2.

Retain the secondary riser retention cover and screw for future use.

Disconnect the cables from the auxiliary card:

Open the retention clip and slide it away from the connectors.

Gently pull the top corner of the cable latch door upwards.

Disconnect the black and white cables from the auxiliary card.

Remove the primary riser cage.

10.

11. Remove the adapter from slot 1.

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Retain the screw for future use.

12. To disconnect the cables from the adapter, repeat step 9.

To replace the component:

1. If installed, remove the full-height bracket from the adapter.

Retain the full-height bracket and screws for future use.

Install the low-profile bracket provided in the kit on the adapter and the auxiliary card.

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3. Thread the two cables provided in the kit together using the cable retention clip on either ends of the cables. Ensure

that the clip posts are pointing towards the cable ends.

CAUTION: The white and black cables from the auxiliary card connect to the adapter board ports labeled WHITE CABLE and BLACK CABLE, respectively. The cable latch door must be open when connecting the cables. Close the cable latch door after connecting the cable.

4. Install the cables on the adapter:

a. Connect the cable.

b. Close the cable latch door until it clicks into place.

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CAUTION: The connector pins are fragile and easily damaged. To avoid damaging the connector pins, do not use excessive force when connecting the cables.

Push the clip down and slide the cable retention clip on the adapter.

6. Install the adapter in slot 1.

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7. Install the primary riser cage.

8. Thread the cables through the second retention clip.

Connect the cables to the auxiliary card.

10. Install the auxiliary card in slot 2.

Install the secondary riser cage.

11.

Install the bayonet board.

12.

13. Install the air bale.

14. Install the server into the chassis.

15. Connect all peripheral cables to the server.

16. Connect all power:

a. Connect each power cord to the server.

b. Connect each power cord to the power source.

17. Power up the server.

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Removing and replacing a Smart Array controller

CAUTION: Before replacing the component due to a perceived hardware error, make sure first that the component

is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

• Before you perform this procedure, ensure that you have T-15 Torx screwdriver is available.

• Determine if there are temperature requirements for the component. For more information, see requirements.

• Depending on the chassis configuration and the component being installed in the server, it might be necessary to limit the number of drives installed in the chassis. For more information, see List of components with temperature

requirements.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

If a secondary PCIe riser cage is installed, remove the bayonet board.

Do one of the following:

• Remove the secondary riser blank.

Remove the secondary riser cage.

•

If replacing the expansion board installed in slot 1, remove the primary PCIe riser cage.

Temperature

Disconnect the Mini-SAS cable and controller backup power cable from the controller.

Remove the Smart Array controller from the PCIe riser cage.

• Secondary PCIe riser cage

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• Primary PCIe riser cage

To replace the component, reverse the removal procedure.

Removing and replacing the primary riser board

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

Power down the server.

2. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

4. Remove the bayonet board.

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5. Do one of the following:

• Remove the secondary riser blank.

•

Remove the secondary riser cage.

Remove the primary riser cage.

7. If installed, remove the expansion board from the riser board.

8. If present, disconnect the storage controller backup power cable from the riser board.

9. Remove the primary riser board.

To replace the component, reverse the removal procedure.

Removing and replacing the secondary riser board

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

4. Remove the bayonet board.

Remove the secondary riser cage.

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6. If installed, remove all expansion boards from the riser board.

7. If present, disconnect the storage controller backup power cables from the riser board.

8. Remove the riser board.

• Secondary riser board for processor 1

• Secondary riser board for processor 2

• FlexibleLOM riser board

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To replace the component, reverse the removal procedure.

Removing and replacing the M.2 SSD riser board

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx and Phillips No.1 screwdrivers available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

5. Remove the M.2 SSD riser board:

a. Remove the riser board screw.

b. Carefully disengage the latch from the riser board post.

c. Remove the M.2 SSD riser board.

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6. Remove all installed M.2 SSDs from the riser board.

If you do not intend to replace the M.2 SSD riser board, install the DIMM guard.

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To replace the component, reverse the removal procedure.

Removing and replacing a Media Module adapter

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Prerequisites

Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

Procedure

Power down the server.

Disconnect all peripheral cables from the server.

Remove the server from the chassis.

If a secondary PCIe riser cage is installed, remove the bayonet board.

Do one of the following:

Remove the secondary riser blank.

•

• Remove the secondary riser cage.

6. Do one the following:

• Remove the primary riser blank.

Remove the primary riser cage.

•

7. Remove the Media Module screws.

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8. Remove the Media Module adapter.

If you do not intend to replace the adapter, install the Media Module blank.

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To replace the component, reverse the removal procedure.

DIMM-processor compatibility

The installed processor determines the type of DIMM that is supported in the server:

• First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs.

• Second-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs or DDR4-2933 DIMMs.

Mixing DIMM types is not supported. Install either all DDR4-2666 DIMMs or all DDR4-2933 DIMMs in the server.

Removing and replacing a DIMM

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived

hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

Procedure

Power down the server.

2. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

Remove the air bale.

5. Remove the DIMM.

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To replace the component, reverse the removal procedure.

For DIMM configuration information, see the Hewlett Packard Enterprise website (https://www.hpe.com/docs/arm-

population-rules).

Removing and replacing an HPE Persistent Memory module

For specific population and configuration information, see the memory population guidelines on the Hewlett Packard Enterprise website (

https://www.hpe.com/docs/memory-population-rules).

To identify the HPE Persistent Memory modules installed in the server, see

identification.

Procedure

Observe the following alerts:

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded

before beginning this procedure.

CAUTION: Failure to properly handle HPE Persistent Memory modules can damage the component and the system board connector.

Power down the server.

a. Shut down the OS as directed by the OS documentation.

b. To place the server in standby mode, press the Power On/Standby button. When the server enters standby power

mode, the system power LED changes to amber.

c. Disconnect the power cords (rack and tower servers).

3. Disconnect all peripheral cables from the server.

Remove the server from the chassis.

HPE Persistent Memory module label

5. Remove the air bale.

6. Remove all components necessary to access the DIMM slots.

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7. Remove the HPE Persistent Memory module.

8. Install the new HPE Persistent Memory module, and review the persistent memory configuration of the server.

For more information, see Configuring the server for HPE Persistent Memory.

If you are relocating the HPE Persistent Memory module to or from another server, see the HPE Persistent Memory

9. module relocation guidelines.

HPE Persistent Memory module-processor compatibility

HPE Persistent Memory modules are supported only in servers with second-generation Intel Xeon Scalable processors installed.

Configuring the server for HPE Persistent Memory

After installing HPE Persistent Memory modules, configure the server for HPE Persistent Memory.

IMPORTANT: Always follow recommendations from your software application provider for high-availability best practices to ensure maximum uptime and data protection.

A number of configuration tools are available, including:

• UEFI System Utilities—Access System Utilities through the Remote Console to configure the server by pressing the F9 key during POST.

• iLO RESTful API—Use the iLO RESTful API through tools such as the RESTful Interface Tool (ilorest) or other thirdparty tools.

• HPE Persistent Memory Management Utility—The HPE Persistent Memory Management Utility is a desktop application used to configure the server for HPE Persistent Memory, as well as evaluate and monitor the server memory configuration layout.

For more information, see the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (https://

www.hpe.com/info/persistentmemory-docs).

HPE Persistent Memory module relocation guidelines

Observe the relocation guidelines when doing the following:

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• When relocating HPE Persistent Memory modules to another DIMM slot on the server.

• When relocating HPE Persistent Memory modules to another server.

• When reinstalling HPE Persistent Memory modules after replacing the server system board.

IMPORTANT: When data must be preserved, Hewlett Packard Enterprise strongly recommends that you perform a manual backup of all user data on the HPE Persistent Memory modules before changing the goal configuration or performing relocation procedures.

Requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the data must be preserved

• The destination server hardware must match the original server hardware configuration.

• All System Utilities settings in the destination server must match the original System Utilities settings in the original server.

• If HPE Persistent Memory modules are used with Persistent Memory Interleaving set to Enabled in the original server, do the following:

◦ Install the HPE Persistent Memory modules in the same DIMM slots in the destination server.

◦ Install the entire interleaved set (all the DIMMs and HPE Persistent Memory modules on the processor) on the

destination server.

If any of the requirements cannot be met during relocation, do the following:

◦ Manually back up the persistent memory data before relocating HPE Persistent Memory modules to another

server.

◦ Relocate the HPE Persistent Memory modules to another server.

◦ Sanitize all HPE Persistent Memory modules on the new server before using them.

Requirements for relocating encrypted HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the data must be preserved

• If HPE Persistent Memory modules are encrypted with local key management, either manually retrieve the HPE Persistent Memory module passwords from the server (user-generated passwords only) or export a password file to a USB key.

Hewlett Packard Enterprise recommends exporting the password file to a USB key.

• Follow the requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the data must be preserved.

• Do one of the following:

◦ If HPE Persistent Memory modules are encrypted with local key management, either manually enter the HPE

Persistent Memory module passwords in the System Utilities or import the password file from the USB key.

◦ If HPE Persistent Memory modules are encrypted with remote key management, enroll the HPE iLO in the key

management server to provide access to the data on the HPE Persistent Memory modules.

For more information, see the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website ( www.hpe.com/info/persistentmemory-docs).

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Requirements for relocating HPE Persistent Memory modules or a set of HPE Persistent Memory modules when the data does not have to be preserved

• Move the HPE Persistent Memory modules to the new location and sanitize all HPE Persistent Memory modules after installing them to the new location.

• Observe the DIMM and HPE Persistent Memory module population guidelines.

• Observe the process for removing an HPE Persistent Memory module.

• Observe the process for installing an HPE Persistent Memory module.

• Review and configure the system settings for HPE Persistent Memory.

For more information, see the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (https://

www.hpe.com/info/persistentmemory-docs).

HPE Persistent Memory module sanitization

Media sanitization is defined by NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) as "a general term referring to the actions taken to render data written on media unrecoverable by both ordinary and extraordinary means."

The specification defines the following levels:

• Clear: Overwrite user-addressable storage space using standard write commands; might not sanitize data in areas not currently user-addressable (such as bad blocks and over-provisioned areas).

• Purge: Overwrite or erase all storage space that might have been used to store data using dedicated device sanitize commands, such that data retrieval is "infeasible using state-of-the-art laboratory techniques."

• Destroy: Ensure that data retrieval is "infeasible using state-of-the-art laboratory techniques" and render the media unable to store data (such as disintegrate, pulverize, melt, incinerate, or shred).

HPE Persistent Memory supports the purge level using a cryptographic erase technique and an overwrite technique.

HPE ProLiant and HPE Synergy Gen10 server products support sanitizing HPE Persistent Memory modules during POST. Use the HPE RESTful Interface Tool or UEFI System Utilities to schedule sanitization on the next boot.

For more information, see the following sections in the HPE Persistent Memory User Guide on the Hewlett Packard Enterprise website (https://www.hpe.com/info/persistentmemory-docs):

• Sanitization policies

• Sanitization guidelines

NIST SP800-88 Guidelines for Media Sanitization (Rev 1, Dec 2014) is available for download from the NIST website (https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf).

Removing and replacing the system board

Removing the system board

Prerequisites

• Take note of the following:

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◦ The slot locations in which each memory module is installed. These components must be installed in the same

locations on the new system board.

◦ The port numbers and cable connections between the system board and the secondary riser board.

• Before you perform this procedure, make sure that you have a T-15 and T-30 Torx screwdrivers available.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

3. Remove the server from the chassis.

Remove the bayonet board.

5. Do one of the following:

• Remove the secondary riser blank.

• Remove the secondary riser cage.

Do one the following:

• Remove the primary riser blank.

Remove the primary riser cage.

•

If installed, remove the Media Module adapter.

If installed, remove the M.2 SSD riser board.

If present,

Remove the DIMMs from the system board.

10.

Remove the processor heatsink assembly:

11.

disconnect the S100i SR Gen10 controller SATA X-cable.

Allow the heatsink to cool.

Loosen the heatsink nuts in the order specified by the label on the heatsink.

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c. Lift the processor heatsink assembly and move it away from the system board.

d. Turn the assembly over and place it on a work surface with the processor facing up.

Install the dust cover.

Remove the system board.

12.

Replacing the system board

Prerequisites

Before you perform this procedure, make sure that you have a T-15 and T-30 Torx screwdrivers available.

Procedure

1. Install the system board.

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2. Install the processor heatsink assembly:

a. Locate and align the Pin 1 indicator on the processor frame and the socket.

Align the processor heatsink assembly with the heatsink alignment posts and gently lower it down until it sits

evenly on the socket.

The heatsink alignment posts are keyed. The processor will only install one way.

A standard heatsink is shown, your heatsink might look

dierent.

CAUTION: Be sure to tighten each heatsink nut fully in the order indicated. Otherwise, boot failure or intermittent shutdowns might occur.

c. Using a T-30 Torx screwdriver, tighten the nuts until they stop.

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3. Install all components removed from the failed system board.

Be sure to install the DIMMs in the same DIMM slots as the failed system board.

Do the following:

• Install the primary PCIe riser cage.

• Install the primary PCIe riser blank.

Do the following:

• Install the secondary PCIe riser cage.

• Install the secondary PCIe riser blank.

Install the bayonet board.

Install the server from the chassis.

Connect all peripheral cables to the server.

Power up the server.

Access System Utilities and:

10.

Re-enter the server serial number and product ID.

•

• If the server is using Intel Xeon Gold 6244 processors, select an advanced fan cooling method.

11. Ensure all firmware, including option cards and embedded devices, is updated to the same versions to ensure that

the latest drivers are being used.

Re-entering the server serial number and product ID and selecting an advanced fan cooling method

After you replace the system board, the server serial number and the product ID must be configured:

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Procedure

1. Access System Utilities. During POST, press F9.

2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration (RBSU) >

Advanced Options > Advanced Service Options.

3. Select the Serial Number field and press Enter.

The following alert appears:

The serial number is modified by qualified service personnel and must match the serial number located on the chassis.

4. Click OK.

5. Type the serial number and press Enter.

6. Select the Product ID field and press Enter.

The following alert appears:

Product ID is modified only by qualified personnel. This value must match the product ID located on the chassis.

Type the product ID and press Enter.

Press F10 to save the configuration.

If the server is using Intel Xeon Gold 6244 processors, do the following:

Select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Fan and

Thermal Options > Thermal Configuration.

Select one of the following advanced fan cooling method:

•

Enhanced CPU Cooling

•

Maximum Cooling

Save your setting.

10.

The procedure is complete.

System battery replacement

System battery information

The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not expose the battery to extremely low air pressure as it might lead to explosion or leakage of flammable liquid or gas.

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• Do not disassemble, crush, puncture, short external contacts, or dispose the battery in fire or water.

• If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

Removing and replacing the system battery

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

3. Remove the server from the chassis.

4. Remove the air bale.

5. If a secondary riser option is installed,

6. Do one of the following:

• Remove the secondary riser blank.

Remove the secondary riser cage.

•

Remove the primary riser cage.

Locate the battery on the system board.

Slightly push the metal tab, and then remove the system battery from the socket.

remove the bayonet board.

10. Slightly push the metal tab, and then install the new system battery in the socket.

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11. Install the server into the chassis.

12. Connect all peripheral cables to the server.

Power up the server.

13.

Properly dispose of the old battery. For more information about proper battery disposal, contact an authorized

14.

reseller or an authorized service provider.

HPE Trusted Platform Module 2.0 Gen10 Option

The HPE Trusted Platform Module 20 Gen10 Option is not a customer-removable part.

CAUTION: If the TPM is removed from the original server and powered up on a TPM including keys will be erased.

If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a authorized service provider for a replacement system board and TPM board.

dierent server, data stored in the

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Troubleshooting

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debugging methods.

An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset.

To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO Virtual NMI feature.

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance.

• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages.

• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

info/gen10-troubleshooting).

https://www.hpe.com/

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Diagnostic tools

Product QuickSpecs

For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/info/qs).

UEFI System Utilities

The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide range of configuration activities, including:

• Configuring system devices and installed options.

• Enabling and disabling system features.

• Displaying system information.

• Selecting the primary boot controller or partition.

• Configuring memory options.

• Launching other preboot environments.

HPE servers with UEFI can provide:

• Support for boot partitions larger than 22 TB. Such configurations could previously only be used for boot drives when using RAID solutions.

• Secure Boot that enables the system firmware, option card firmware, operating systems, and software collaborate to enhance platform security.

• UEFI Graphical User Interface (GUI)

• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.

• Boot support for option cards that only support a UEFI option ROM.

Selecting the boot mode

This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The system must boot in UEFI Mode to use certain options, including:

• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from URL

• Fibre Channel/FCoE Scan Policy

NOTE: The boot mode you use must match the operating system installation. If not, changing the boot mode can impact the ability of the server to boot to the installed operating system.

Prerequisite

When booting to UEFI Mode, leave UEFI Optimized Boot enabled.

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Procedure

1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Boot Options > Boot Mode.

2. Select a setting.

• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.

• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy BIOS compatibility

3. Save your setting.

4. Reboot the server.

Secure Boot

Secure Boot is a server security feature that is implemented in the BIOS and does not require special hardware. Secure Boot ensures that each component launched during the boot process is digitally signed and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS. Secure Boot validates the software identity of the following components in the boot process:

• UEFI drivers loaded from PCIe cards

mode.

• UEFI drivers loaded from mass storage devices

• Preboot UEFI Shell applications

• OS UEFI boot loaders

When Secure Boot is enabled:

• Firmware components and operating systems with boot loaders must have an appropriate digital signature to execute during the boot process.

• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot. For more information about supported operating systems, see https://www.hpe.com/servers/ossupport.

You can customize the certificates embedded in the UEFI BIOS by adding or removing your own certificates, either from a management console directly attached to the server, or by remotely connecting to the server using the iLO Remote Console.

You can configure Secure Boot:

• Using the System Utilities options described in the following sections.

• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/redfish).

• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys, and security reports.

Launching the Embedded UEFI Shell

Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is a preboot command-line environment for scripting and running UEFI applications, including UEFI boot loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to configure and update the system BIOS.

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Prerequisites

Embedded UEFI Shell is set to Enabled.

Procedure

1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.

The Embedded UEFI Shell screen appears.

2. Press any key to acknowledge that you are physically present.

This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot certificates using third-party UEFI tools, are not restricted.

3. If an administrator password is set, enter it at the prompt and press Enter.

The Shell> prompt appears.

4. Enter the commands required to complete your task.

5. Enter the exit command to exit the Shell.

Intelligent Provisioning

Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and consistent way to deploy servers.

Intelligent Provisioning screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE Rapid Setup Software mode.

NOTE: After you have selected a mode, you must reprovision the server to change the mode that launches when you boot to F10.

Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett Packard Enterprisebranded versions of OS software. Intelligent Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant (SPP). SPP is a comprehensive systems software and firmware solution for ProLiant servers, server blades, their enclosures, and HPE Synergy compute modules. These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provisioning.

IMPORTANT: HPE ProLiant DX/XL servers do not support operating system installation with Intelligent Provisioning, but they do support the maintenance features. For more information, see "Performing Maintenance" in the Intelligent Provisioning user guide and online help.

After the server is running, you can update the firmware to install additional components. You can also update any components that have been outdated since the server was manufactured.

To access Intelligent Provisioning:

• Press F10 from the POST screen and enter either Intelligent Provisioning or HPE Rapid Setup Software.

• From the iLO web interface using Always On. Always On allows you to access Intelligent Provisioning without rebooting your server.

330 and later includes HPE Rapid Setup Software. When you launch F10 mode from the POST

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HPE Insight Remote Support

Hewlett Packard Enterprise strongly recommends that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and available in your country.

For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers and BladeSystem c-Class Enclosures on the Packard Enterprise Warranty, HPE support services, or Hewlett Packard Enterprise contractual support agreement.

Hewlett Packard Enterprise website. Insight Remote Support is available as part of Hewlett

USB support

Hewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device that is connected to the server.

External USB functionality

Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

For additional security, external USB functionality can be disabled through USB options in UEFI System Utilities.

HPE Smart Storage Administrator

HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide support for configuration tasks. Some of the advanced tasks are available in only one format.

The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage Administrator Diagnostics Utility CLI.

During the initial provisioning of the server or compute module, an array is required to be configured before the operating system can be installed. You can configure the array using SSA.

HPE SSA is accessible both oline (either through HPE Intelligent Provisioning or as a standalone bootable ISO image) and online:

• Accessing HPE SSA in the oline environment

IMPORTANT: If you are updating an existing server in an SSA through Service Pack for ProLiant before performing configuration procedures.

Using one of multiple methods, you can run HPE SSA before launching the host operating system. In oline mode, users can configure or maintain detected and supported devices, such as optional Smart Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in the oline environment, such as setting the boot controller and boot volume.

• Accessing HPE SSA in the online environment

oline environment, obtain the latest version of HPE

Diagnostic tools

This method requires an administrator to download the HPE SSA executables and install them. You can run HPE SSA online after launching the host operating system.

For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard Enterprise website.

Page 75

HPE InfoSight for servers

The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported devices through a graphical interface.

HPE InfoSight for servers:

• Combines the machine learning and predictive analytics of HPE InfoSight with the health and performance monitoring of Active Health System (AHS) and HPE iLO to optimize performance and predict and prevent problems

• Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive insights from the behaviors of the install base to provide recommendations to resolve problems and improve performance

For more information on getting started and using HPE InfoSight for servers, go to:

infosight-servers-docs.

https://www.hpe.com/info/

Diagnostic tools 75

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Component identification

Rear panel components

Item Description

1 Slot 1 PCIe3 x16 (16, 8, 4, 1)

2 Slot 2 PCIe3 x16 (16, 8, 4, 1) or FlexibleLOM

3 SUV port

4 iLO Management Port

5 iLO Service Port

6 Media Module NIC port 2

7 Media Module NIC port 1

8 Serial number/iLO information pull tab

9 USB 30 port

If the RCM module is installed on the chassis, the iLO Management Port is automatically disabled.

The Media Module adapter is a hardware option.

Serial number/iLO information pull tab

The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label. The other side shows the default iLO account information and QR code label.

Use a mobile device to scan the QR code label to display the server mobile product page (https://www.hpe.com/qref/ xl170rgen10). This page contains links to server setup information, spare part numbers, QuickSpecs, troubleshooting resources, and other useful product links.

Component identification

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Rear panel LEDs and buttons

Item Description Status Definition

1 NIC link LED

Green Linked to network

O No network link

2 NIC status LED

Flashing green Network active

O No network activity

3 Health LED

Solid green Normal

Flashing green iLO is rebooting.

Flashing amber System degraded

Flashing red System critical

4 Do not remove LED Flashing white Do not remove the server.

Removing the server may terminate the current operation and cause data loss.

O The server can be removed.

5 UID button/LED

Solid blue Activated

Flashing blue • 1 flash per second = Remote

management or firmware upgrade in progress

• 4 flashes per second = iLO manual soft reboot sequence initiated

• 8 flashes per second = iLO manual hard reboot sequence in progress

Table Continued

Component identification 77

Page 78

Item Description Status Definition

O Deactivated

6 Power On/Standby button and

system power LED

When the LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see power fault codes.

If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.

Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the front

I/O cable is disconnected.

Server UID LED

The UID LED is used to locate a particular server when it is deployed in a dense chassis with other equipment. Activating the UID LED helps an onsite technician to quickly identify a server for maintenance tasks.

UID button functionality

The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.

Flashing green Performing power-on sequence

Solid amber System in standby

Solid green System on and normal operation

O No power present

Front panel LED

Front panel LED power fault codes

The following table provides a list of power fault codes, and the subsystems that are aected. Not all power faults are used by all servers.

Subsystem

System board 1 flash

Processor 2 flashes

Memory 3 flashes

Riser board PCIe slots 4 flashes

FlexibleLOM 5 flashes

Removable HPE Smart Array SR Gen10 controller 6 flashes

System board PCIe slots 7 flashes

Power backplane or storage backplane 8 flashes

Power supply 9 flashes

LED behavior

78 Component identification

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HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs

Link LED status

O A link has not been established.

Solid amber Active physical link exists

Blinking amber 4 Hz blinking amber indicates a problem with the physical

Solid green A valid logical (data activity) link exists with no active

Blinking green A valid logical link exists with active traic.

2-port adapter LEDs are shown. The 1-port adapters have only a single LED.

System board components

Description

link.

traic.

Component identification

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Item Description

1 Primary PCIe x16 riser connector 1

2 Media Module connector

3 System battery

4 OPA adapter sideband cable connector

5 M.2 SSD riser connector

6 Processor 1

7 DIMM slots for processor 1

8 Processor 2

9 DIMM slots for processor 2

10 Bayonet board connector

11 Secondary PCIe x24 riser connector 4

12 Secondary PCIe x24 riser connector 3

13 x4 SATA port

14 System maintenance switch

15 x8 SATA port

16 Secondary PCIe x24 riser connector 2

17 TPM connector

18 microSD slot

System maintenance switch descriptions

Position

S2 O Reserved

S3 O Reserved

S4 O Reserved

S61, 2,

Default Function

O

O = iLO 5 security is enabled.

On = iLO 5 security is disabled.

O

O = Power-on password is enabled.

On = Power-on password is disabled.

O

O = No function

S7 O Reserved

S8 — Reserved

80 Component identification

On = Restore default manufacturing settings

Table Continued

Page 81

Position Default Function

S9 — Reserved

S10 — Reserved

S11 — Reserved

S12 — Reserved

To access the redundant ROM, set S1, S5, and S6 to On.

When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to

their manufacturing defaults.

When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be restored. For more information, see Secure Boot.

DIMM label identification

To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM.

Item Description Example

1 Capacity

8 GB

16 GB

32 GB

64 GB

128 GB

2 Rank

1R = Single rank

2R = Dual rank

4R = Quad rank

8R = Octal rank

Table Continued

Component identification 81

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Item Description Example

3 Data width on DRAM

4 Memory generation

5 Maximum memory speed

6 CAS latency

x4 = 4-bit

x8 = 8-bit

x16 = 16-bit

PC4 = DDR4

2133 MT/s

2400 MT/s

2666 MT/s

2933 MT/s

P = CAS 15-15-15

T = CAS 17-17-17

U = CAS 20-18-18

V = CAS 19-19-19 (for RDIMM, LRDIMM)

V = CAS 22-19-19 (for 3DS TSV LRDIMM)

Y = CAS 21-21-21 (for RDIMM, LRDIMM)

Y = CAS 24-21-21 (for 3DS TSV LRDIMM)

For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ DDR4SmartMemoryQS).

DIMM type

R = RDIMM (registered)

L = LRDIMM (load reduced)

E = Unbuered ECC (UDIMM)

Component identification

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HPE Persistent Memory module label identification

Item Description Example

1 Unique ID number 8089-A2-1802-1234567

2 Model number NMA1XBD512G2S

3 Capacity

4 QR code Includes part number and serial number

128 GB

256 GB

512 GB

Processor, heatsink, and socket components

Component identification

Page 84

Item Description

1 Heatsink nuts

2 Processor carrier

3 Pin 1 indicator

4 Heatsink latch

5 Alignment post

Symbol also on the processor and frame.

Bayonet port numbering

PCIe riser board components

This section identifies the riser slots compatible with specific types of expansion options supported by the server. The following riser options are supported:

• Primary riser

• Secondary risers

• M.2 SSD riser

Primary riser board components

The primary riser function is linked to processor 1. This riser only supports low-profile expansion boards.

Component identification

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Item Slot number Description Supported option

1 1 PCIe3 x16 (16, 8, 4, 1) • Smart Array type-p controller

• Network adapter

• OPA adapter

InfiniBand adapter

•

2 — Storage controller backup power

Intel Omni-Path Architecture

Secondary riser board components

The server supports multiple riser options in the secondary position.

FlexibleLOM riser board slot

The FlexibleLOM riser function is linked to processor 1.

—

connector

Component identification

Page 86

P1 secondary riser board components

Item Slot

number

1 — Storage controller backup power

2 2 PCIe3 x16 (16, 8, 4, 1) • Smart Array type-p controller

Description Supported options

connector

P2 secondary riser board components

Processor 2 is required to support the P2 secondary riser option.

—

• Low-profile expansion boards

• Auxiliary adapter

Component identification

Page 87

Item Slot number Description Supported options

1 — Storage controller backup

2 2 PCIe3 x16 (16, 8, 4, 1) • Smart Array type-p controller

P1/P2 secondary riser port numbering

M.2 SSD riser bay numbering

—

power connector

• Low-profile expansion boards

• Auxiliary adapter

The arrow points toward the server release lever.

Item

1 Bay 7

2 Bay 8

Description

Component identification 87

Page 88

HPE InfiniBand HDR100/Ethernet 200 GB 1-port 940QSFP56 x16 adapter component

Item Description

1 QSFP56 port

2 Black cable connector

3 White cable connector

HPE InfiniBand HDR PCIe G3 Auxiliary card

Item

1 Black cable connector

2 White cable connector

Description

88 Component identification

Page 89

Cabling

Cabling guidelines

The cable colors in the cabling diagrams used in this chapter are for illustration purposes only. Most of the server cables are black.

Observe the following guidelines when working with server cables.

Before connecting cables

• Note the port labels on the PCA components. Not all of these components are used by all servers:

◦ System board ports

◦ Drive and power supply backplane ports

◦ Expansion board ports (controllers, adapters, expanders, risers, and similar boards)

• Note the label near each cable connector. This label indicates the destination port for the cable connector.

• Some data cables are pre-bent. Do not unbend or manipulate the cables.

• To prevent mechanical damage or depositing oil that is present on your hands, and other contamination, do not touch the ends of the connectors.

When connecting cables

• Before connecting a cable to a port, lay the cable in place to verify the length of the cable.

• Use the internal cable management features to properly route and secure the cables.

• When routing cables, be sure that the cables are not in a position where they can be pinched or crimped.

• Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable. Never bend power cords and server cables tight enough to cause a crease in the sheathing.

• Make sure that the excess length of cables are properly secured to avoid excess bends, interference issues, and airflow restriction.

• To prevent component damage and potential signal interference, make sure that all cables are in their appropriate routing position before installing a new component and before closing up the server after hardware installation/ maintenance.

When disconnecting cables

• Grip the body of the cable connector. Do not pull on the cable itself because this action can damage the internal wires of the cable or the pins on the port.

• If a cable does not disconnect easily, check for any release latch that must be pressed to disconnect the cable.

Cabling

Page 90

• Remove cables that are no longer being used. Retaining them inside the server can restrict airflow. If you intend to use the removed cables later, label and store them for future use.

Smart Array cabling

Smart Array controller cables

Controller type

Embedded controller

Type-p standup plug‑in controller

The 870539-001 cable included in the 874785-B21 cable kit is for primary riser.

The 870540-001 cable included in the 874855-B21 cable kit is for secondary riser.

Cable kit part number

874305-B21 870527-001 System board Bayonet port

874785-B21

874855-B21

Cable part number

870539-001 Controller port 1 or 2 Bayonet port

870540-001

From # To port #

90 Cabling

Page 91

Onboard S100i SR Gen10 controller cabling (SATA only)

Smart Array type-p controller cabling (SAS/SATA)

Smart Array type-p controller cabling in the primary riser slot

Cabling

Page 92

Smart Array type-p controller cabling in the secondary riser slot

Storage controller backup power cabling

Storage controller backup power cabling in the primary riser slot

Storage controller backup power cabling in the P1 secondary riser

Cabling

Page 93

Storage controller backup power cabling in the P2 secondary riser

Secondary riser cabling

Cabling matrix

Cable kit part number Cable part number From # To port #

874304-B21 870531-001

870532-001

The 870531-001 cable included in the 874304-B21 cable kit is a 16NVMe long cable.

The 870532-001 cable included in the 874304-B21 cable kit is a 16NVMe short cable.

Riser port 1 or 2 Bayonet port 1 or 2

Cable color Description

Blue Secondary riser port 1 to bayonet port 1

Orange Secondary riser port 2 to bayonet port 2

Cabling 93

Page 94

FlexibleLOM riser cabling

OPA adapter cabling

Cable color Description

Blue

Orange

OPA adapter sideband cable

OPA adapter IFP cable

94 Cabling

Page 95

InfiniBand and auxiliary adapter cabling

Cable color Description

Orange White cable

Blue Black cable

Cabling 95

Page 96

Specifications

Environmental specifications

Specification Value

Temperature range

Operating 10°C to 35°C (50°F to 95°F)

Non-operating -30°C to 60°C (-22°F to 140°F)

—

Relative humidity (noncondensing)

Operating 8% to 90%

Non-operating

All temperature ratings shown are for sea level. An altitude derating of 10°C per 305 m (18°F per 1000 ft) to 3050 m (10000 ft) is applicable. No direct sunlight allowed. Maximum rate of change is 20°C per hour (36°F per hour). The upper limit and rate of change might be limited by the type and number of options installed.

For certain approved hardware configurations, the supported system inlet temperature range is extended:

• 5°C to 10°C (41°F to 50°F) and 35°C to 40°C (95°F to 104°F) at sea level with an altitude derating of 10°C per every 175 m (18°F per every 574 ft) above 900 m (2953 ft) to a maximum of 3050 m (10000 ft).

• 40°C to 45°C (104°F to 113°F) at sea level with an altitude derating of 10°C per every 125 m (18°F per every 410 ft) above 900 m (2953 ft) to a maximum of 3050 m (10000 ft).

Mechanical specifications

—

28°C (824°F), maximum wet bulb temperature

5% to 95%

387°C (1017°F), maximum wet bulb temperature

Specification

Height 413 cm (163 in)

Depth 6580 cm (2591 in)

Width 1845 cm (727 in)

Weight (approximate values)

Weight (maximum) 461 kg (1017 lb)

Weight (minimum) 330 kg (727 lb)

Value

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated, climatecontrolled environment.

The operating temperature inside the rack is always higher than the room temperature and is dependent on the configuration of equipment in the rack. Check the TMRA for each piece of equipment before installation.

Specifications

Page 97

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.

• Do not exceed the TMRA of manufacturer.

• The maximum inlet ambient temperature for most components installed in the server is 35°C (95°F). Some components, however, have thermal limitations depending on the chassis model and the fan configuration. If two or more components with temperature limitations are installed in the server, observe the lowest maximum inlet ambient temperature.

• In most cases, the removable drive blanks are installed in empty drive bays. However, when components that have thermal limitations are installed, it might be necessary to limit the number of drives installed in the chassis. In which case, a combination of drive blanks and/or thermal bezel blanks is installed in the empty drive bays.

• For list of components with thermal limitations, see to the following topics:

Thermal limitations for components in systems with the Enhanced Processor Performance feature enabled

◦

◦ Thermal limitations for components in systems with the Enhanced Processor Performance feature disabled

• The following drive options have drive capacities greater than or equal to 10 TB, but their thermal requirements are the same as drives with capacities of less than 10 TB.

◦ 857646-B21

◦ 857650-B21

◦ 878562-B21

◦ 878566-B21

◦ 881781-B21

◦ 881787-B21

List of components with temperature requirements

The maximum inlet ambient temperature for most components installed in the server is 35°C (95°F). Some components, however, are subject to thermal limitations depending on the chassis model and the fan configuration. If two or more components with temperature requirements are installed in the server, observe the lowest maximum inlet ambient temperature.

Thermal limitations for components in systems with the Enhanced Processor Performance feature enabled

The Enhanced Processor Performance feature adjusts the processor settings to a more aggressive setup that can result in increased performance, but might result in higher power consumption.

To configure this feature, from the System Utilities screen, select System Configuration > BIOS/Platform

Configuration (RBSU) > Power and Performance Options > Advanced Performance Tuning Options.

Processors

The following limitations are for the Intel Xeon Gold 6244 (G6244) processor:

Specifications

Page 98

• The processor does not support enhanced processor performance.

• LFF drives with drive capacities greater than or equal to 10 TB are not supported for the Apollo r2200 Gen10 Chassis series with three drives per node.

Description Chassis Fan configuration Number of drives

supported by the server

Processor with a TDP of 135 W or more, except G6244

Apollo r2200 Gen10 Chassis

(12 LFF backplane)

Apollo r2600 Gen10 Chassis

Redundant and nonredundant

3 drives

0 to 2 drives

0 to 6 drives 30°C (86°F)

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800 Gen10 Chassis

Redundant and nonredundant

0 to 24 drives 30°C (86°F)

(24 SFF backplane with SAS expander)

Apollo r2800 Gen10 Chassis

Redundant and nonredundant

0 to 4 drives 30°C (86°F)

(16 NVMe backplane)

Intel Xeon Gold 6244

Apollo r2200 Gen10 Chassis

(12 LFF backplane)

Redundant and nonredundant

3 drives

0 to 2 drives

Maximum inlet ambient temperature

28°C (824°F)

Not supported

35°C (95°F)

Not supported

Processor with a TDP between 115 W and 130 W

Apollo r2600 Gen10 Chassis

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800 Gen10 Chassis

(24 SFF backplane with SAS expander)

Apollo r2800 Gen10 Chassis

(16 NVMe backplane)

Apollo r2200 Gen10 Chassis

(12 LFF backplane)

Redundant and nonredundant

0 to 6 drives Not supported

0 to 24 drives Not supported

0 to 4 drives Not supported

3 drives

0 to 2 drives

30°C (86°F)

Not supported

35°C (95°F)

Table Continued

98 Specifications

Page 99

Description Chassis Fan configuration Number of drives

supported by the server

Maximum inlet ambient temperature

DIMMs

Apollo r2600 Gen10 Chassis

Redundant and nonredundant

0 to 6 drives 35°C (95°F)

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800 Gen10 Chassis

Redundant and nonredundant

0 to 24 drives 35°C (95°F)

(24 SFF backplane with SAS expander)

Apollo r2800 Gen10 Chassis

Redundant and nonredundant

0 to 4 drives 35°C (95°F)

(16 NVMe backplane)

The drive capacity must be less than 10 TB.

The drive capacity must be greater than or equal to 10 TB.

If the component is installed in server 1 or server 2, and the server is installed in the Apollo r2200 Gen10 Chassis, drive blanks must be installed in drive bays 1-2 and 2-2. Similarly, if the component is installed in server 3 or server 4, and the server is installed in the Apollo r2200 Gen10 Chassis, drive blanks must be installed in drive bays 3-2 and 4-2.

NOTE: In nonredundant fan configuration, 32 GB RDIMM and 64 GB LRDIMM can support up to 35°C (95°F) temperature.

NOTE: HPE Persistent Memory module does not support enhanced processor performance.

Description Chassis Fan configuration Number of drives

supported by the server

32 GB RDIMM Apollo r2200

Gen10 Chassis

(12 LFF backplane)

Apollo r2600

Redundant 3 drives

3 drives

0 to 2 drives

Redundant 0 to 6 drives 35°C (95°F)

Maximum inlet ambient temperature

30°C (86°F)

Not supported

35°C (95°F)

Gen10 Chassis

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800

Redundant 0 to 24 drives 35°C (95°F)

Gen10 Chassis

(24 SFF backplane with SAS expander)

Table Continued

Specifications 99

Page 100

Description Chassis Fan configuration Number of drives

supported by the server

Maximum inlet ambient temperature

Apollo r2800 Gen10 Chassis

(16 NVMe backplane)

64 GB LRDIMM Apollo r2200

Gen10 Chassis

(12 LFF backplane)

Apollo r2600 Gen10 Chassis

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800 Gen10 Chassis

(24 SFF backplane with SAS expander)

Redundant 0 to 4 drives 35°C (95°F)

Redundant 3 drives

3 drives

0 to 2 drives

Not supported

35°C (95°F)

Redundant 0 to 6 drives 35°C (95°F)

Redundant 0 to 24 drives 35°C (95°F)

Apollo r2800 Gen10 Chassis

(16 NVMe backplane)

128 GB LRDIMM Apollo r2200

Gen10 Chassis

(12 LFF backplane)

Apollo r2600 Gen10 Chassis

(24 SFF or 16 SFF + 8 NVMe backplane)

Apollo r2800 Gen10 Chassis

(24 SFF backplane with SAS expander)

Redundant 0 to 4 drives 35°C (95°F)

Redundant and nonredundant

Redundant and

3 drives

0 to 2 drives

0 to 6 drives Not supported

Not supported

nonredundant

Redundant and

0 to 24 drives Not supported

nonredundant

100 Specifications

Table Continued

Hewlett Packard Enterprise HPE ProLiant XL170r Gen10 Maintenance And Service Manual

HPE ProLiant XL170r Gen10 Server Maintenance and Service Guide

Contents

Illustrated parts catalog

Mechanical components

System components

Bayonet board spare parts

Processor spare parts

Heatsink spare parts

System battery spare part

DIMM spare parts

HPE Persistent Memory module spare parts

System board assembly spare parts

System cable spare parts

Server options

M.2 SSD riser board spare part

Secondary riser board spare parts

Primary riser board spare part

Omni-Path adapter spare part

InfiniBand adapter spare parts

Ethernet adapter spare part

Smart Array controller spare parts

Media Module adapter spare parts

HPE Trusted Platform Module 2.0 spare part

SUV cable spare part

OPA adapter cable spare kit

Smart Array controller cable spare part

Customer self repair

Removal and replacement procedures

Required tools

Safety considerations

Preventing electrostatic discharge

Server warnings and cautions

Rack warnings

Preparation procedures

Power down the server

Remove the server from the chassis

Remove the bayonet board

Remove the secondary riser blank

Remove the secondary riser cage

Remove the primary riser blank

Remove the primary riser cage

Install the primary riser blank

Install the primary riser cage

Install the secondary riser blank

Install the secondary riser cage

Install the bayonet board

Install the server into the chassis

Power up the server

Selecting an advanced fan cooling method

Disconnecting and replacing the SUV cable

Removing and replacing the bayonet boards

Removing and replacing an expansion board

Removing and replacing a Smart Array controller

Removing and replacing the primary riser board

Removing and replacing the secondary riser board

Removing and replacing the M.2 SSD riser board

Removing and replacing a Media Module adapter

DIMM-processor compatibility

Removing and replacing a DIMM

Removing and replacing an HPE Persistent Memory module

HPE Persistent Memory module-processor compatibility

Configuring the server for HPE Persistent Memory

HPE Persistent Memory module relocation guidelines

HPE Persistent Memory module sanitization

Removing and replacing the system board

Removing the system board

Replacing the system board

Re-entering the server serial number and product ID and selecting an advanced fan cooling method

System battery replacement

System battery information

Removing and replacing the system battery

HPE Trusted Platform Module 2.0 Gen10 Option

Troubleshooting

NMI functionality

Troubleshooting resources

Diagnostic tools

Product QuickSpecs

UEFI System Utilities

Selecting the boot mode