Hewlett Packard Enterprise HPE ProLiant XL170r Gen10 Maintenance And Service Manual

HPE ProLiant XL170r Gen10 Server Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications, and
requirements for hardware components and software. This guide is for an experienced service technician.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 879103-007
Published: December 2019
Edition: 7

©

Copyright 2017-2019 Hewlett Packard Enterprise Development LP

Notices

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.

microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.

Contents

Illustrated parts catalog...................................................................................................7

Mechanical components.............................................................................................................................................................................................. 7

Air bale spare part......................................................................................................................................................................................7

System components.......................................................................................................................................................................................................7

Bayonet board spare parts....................................................................................................................................................................... 8

Processor spare parts.................................................................................................................................................................................. 8

Heatsink spare parts................................................................................................................................................................................. 10

System battery spare part..................................................................................................................................................................... 10

DIMM spare parts........................................................................................................................................................................................11

HPE Persistent Memory module spare parts..............................................................................................................................11

System board assembly spare parts................................................................................................................................................ 11

System cable spare parts........................................................................................................................................................................11

Server options.................................................................................................................................................................................................................12

M.2 SSD riser board spare part...........................................................................................................................................................13

Secondary riser board spare parts....................................................................................................................................................13

Primary riser board spare part............................................................................................................................................................ 13

Omni-Path adapter spare part............................................................................................................................................................ 13

InfiniBand adapter spare parts............................................................................................................................................................13

Ethernet adapter spare part................................................................................................................................................................. 14

Smart Array controller spare parts................................................................................................................................................... 14

Media Module adapter spare parts...................................................................................................................................................14

HPE Trusted Platform Module

SUV cable spare part.................................................................................................................................................................................15

OPA adapter cable spare kit.................................................................................................................................................................15

Smart Array controller cable spare part........................................................................................................................................ 15

20 spare part...........................................................................................................................14

Customer self repair....................................................................................................... 16

Removal and replacement procedures........................................................................25

Required tools.................................................................................................................................................................................................................25

Safety considerations.................................................................................................................................................................................................25

Preventing electrostatic discharge................................................................................................................................................... 25

Server warnings and cautions..............................................................................................................................................................25

Rack warnings............................................................................................................................................................................................... 26

Preparation procedures............................................................................................................................................................................................ 27

Power down the server............................................................................................................................................................................ 27

Remove the server from the chassis................................................................................................................................................28

Remove the air

Remove the bayonet board...................................................................................................................................................................29

Remove the secondary riser blank....................................................................................................................................................30

Remove the secondary riser cage......................................................................................................................................................31

Remove the primary riser blank..........................................................................................................................................................32

Remove the primary riser cage........................................................................................................................................................... 33

Install the primary riser blank.............................................................................................................................................................. 34

Install the primary riser cage................................................................................................................................................................35

Install the secondary riser blank.........................................................................................................................................................35

bale................................................................................................................................................................................28

3

Install the secondary riser cage.......................................................................................................................................................... 36

Install the bayonet board........................................................................................................................................................................37

Install the air bale.....................................................................................................................................................................................39

Install the server into the chassis...................................................................................................................................................... 40

Power up the server...................................................................................................................................................................................40

Selecting an advanced fan cooling method.................................................................................................................................41

Disconnecting and replacing the SUV cable.................................................................................................................................................41

Removing and replacing the bayonet boards..............................................................................................................................................41

Removing and replacing an expansion board..............................................................................................................................................42

Removing and replacing an HPE InfiniBand HDR/Ethernet 200 GB 1-port 940QSFP56 x16 adapter and

auxiliary card................................................................................................................................................................................................................... 44

Removing and replacing a Smart Array controller....................................................................................................................................50

Removing and replacing the primary riser board...................................................................................................................................... 51

Removing and replacing the secondary riser board................................................................................................................................ 52

Removing and replacing the M.2 SSD riser board.....................................................................................................................................54

Removing and replacing a Media Module adapter....................................................................................................................................56

DIMM-processor compatibility..............................................................................................................................................................................58

Removing and replacing a DIMM.......................................................................................................................................................58

Removing and replacing an HPE Persistent Memory module............................................................................................................59

HPE Persistent Memory module-processor compatibility..................................................................................................60

Configuring the server for HPE Persistent Memory...............................................................................................................60

HPE Persistent Memory module relocation guidelines.........................................................................................................60

HPE Persistent Memory module sanitization.............................................................................................................................62

Removing and replacing the system board...................................................................................................................................................62

Removing the system board.................................................................................................................................................................62

Replacing the system board................................................................................................................................................................. 64

Re-entering the server serial number and product ID and selecting an advanced fan cooling

method.............................................................................................................................................................................................................. 66

System battery replacement..................................................................................................................................................................................67

System battery information.................................................................................................................................................................. 67

Removing and replacing the system battery..............................................................................................................................68

HPE Trusted Platform Module

20 Gen10 Option....................................................................................................................................69

Troubleshooting..............................................................................................................70

NMI functionality...........................................................................................................................................................................................................70

Troubleshooting resources..................................................................................................................................................................................... 70

Diagnostic tools............................................................................................................... 71

Product QuickSpecs.................................................................................................................................................................................................... 71

UEFI System Utilities.................................................................................................................................................................................................. 71

Selecting the boot mode ........................................................................................................................................................................71

Secure Boot.....................................................................................................................................................................................................72

Launching the Embedded UEFI Shell .............................................................................................................................................72

Intelligent Provisioning..............................................................................................................................................................................................73

HPE Insight Remote Support.................................................................................................................................................................................74

USB support.....................................................................................................................................................................................................................74

External USB functionality.....................................................................................................................................................................74

HPE Smart Storage Administrator..................................................................................................................................................................... 74

HPE InfoSight for servers ....................................................................................................................................................................................... 75

Component identification..............................................................................................76

Rear panel components............................................................................................................................................................................................ 76

4

Serial number/iLO information pull tab......................................................................................................................................... 76

Rear panel LEDs and buttons................................................................................................................................................................................77

Server UID LED.............................................................................................................................................................................................78

UID button functionality..........................................................................................................................................................................78

Front panel LED power fault codes..................................................................................................................................................78

HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs......................................................................................79

System board components..................................................................................................................................................................................... 79

System maintenance switch descriptions.....................................................................................................................................80

DIMM label identification........................................................................................................................................................................81

HPE Persistent Memory module label identification..............................................................................................................83

Processor, heatsink, and socket components.............................................................................................................................83

Bayonet port numbering.......................................................................................................................................................................................... 84

PCIe riser board components................................................................................................................................................................................ 84

Primary riser board components........................................................................................................................................................84

Secondary riser board components..................................................................................................................................................85

HPE InfiniBand HDR100/Ethernet 200 GB 1-port 940QSFP56 x16 adapter component.............................................. 88

HPE InfiniBand HDR PCIe G3 Auxiliary card................................................................................................................................................88

Cabling.............................................................................................................................. 89

Cabling guidelines........................................................................................................................................................................................................ 89

Smart Array cabling.....................................................................................................................................................................................................90

Smart Array controller cables.............................................................................................................................................................. 90

Onboard S100i SR Gen10 controller cabling (SATA only).................................................................................................91

Smart Array type-p controller cabling (SAS/SATA)...............................................................................................................91

Storage controller backup power cabling..................................................................................................................................... 92

Secondary riser cabling.............................................................................................................................................................................................93

FlexibleLOM riser cabling........................................................................................................................................................................................ 94

OPA adapter cabling...................................................................................................................................................................................................94

InfiniBand and auxiliary adapter cabling........................................................................................................................................................ 95

Specifications...................................................................................................................96

Environmental specifications.................................................................................................................................................................................96

Mechanical specifications.........................................................................................................................................................................................96

Temperature requirements.....................................................................................................................................................................................96

List of components with temperature requirements...............................................................................................................................97

Thermal limitations for components in systems with the Enhanced Processor Performance

feature enabled............................................................................................................................................................................................ 97

Thermal limitations for components in systems with the Enhanced Processor Performance

feature disabled........................................................................................................................................................................................ 110

Websites......................................................................................................................... 124

Support and other resources...................................................................................... 125

Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 125

Accessing updates.................................................................................................................................................................................................... 125

Customer self repair.................................................................................................................................................................................................126

Remote support..........................................................................................................................................................................................................126

Warranty information..............................................................................................................................................................................................126

Regulatory information.......................................................................................................................................................................................... 127

Documentation feedback......................................................................................................................................................................................127

5

Acronyms and abbreviations......................................................................................128

6

Illustrated parts catalog

Mechanical components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website.

Item Description

1 Air bale spare part

Air bale spare part

Customer self repair: Mandatory

Description

Air bale 879858-001

System components

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website.

Spare part number

Illustrated parts catalog

7

Item Description

1 Small bayonet board spare part

2 Large bayonet board spare part

3

4 Heatsink spare parts

5 System battery spare part

6 DIMM spare parts

7 System board assembly spare parts

8 System cable spare parts*

*Not shown

First-generation Intel Xeon Scalable Processor spare parts

Second-generation Intel Xeon Scalable Processor spare parts

Bayonet board spare parts

Customer self repair: Optional

Description

Large bayonet board 879855-001

Small bayonet board 879845-001

Spare part number

Processor spare parts

First-generation Intel Xeon Scalable Processor spare parts

Customer self repair: No

Description

Intel Xeon Bronze series processors

170 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001

170 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001

Intel Xeon Silver series processors

180 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001

200 GHz Intel Xeon Silver 4109T, 8C, 70 W 880185-001

210 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001

210 GHz Intel Xeon Silver 4116, 12C, 85 W 875716-001

220 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001

260 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001

Intel Xeon Gold series processors

Spare part number

—

—

—

8 Illustrated parts catalog

Table Continued

Description Spare part number

190 GHz Intel Xeon Gold 5119T, 14C, 85 W 882170-001

200 GHz Intel Xeon Gold 6138, 20C, 125 W 874735-001

200 GHz Intel Xeon Gold 6138F, 20C, 135 W

1

878095-001

210 GHz Intel Xeon Gold 6130, 16C, 125 W 874736-001

210 GHz Intel Xeon Gold 6130F, 16C, 135 W

1

878096-001

210 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001

220 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001

230 GHz Intel Xeon Gold 6140, 18C, 140 W 874734-001

230 GHz Intel Xeon Gold 5118, 12C, 105 W 875717-001

240 GHz Intel Xeon Gold 5115, 10C, 85 W 875715-001

240 GHz Intel Xeon Gold 6148, 20C, 150 W 874732-001

260 GHz Intel Xeon Gold 6126, 12C, 125 W 875720-001

260 GHz Intel Xeon Gold 6126F, 12C, 135 W

1

878097-001

260 GHz Intel Xeon Gold 6132, 14C, 140 W 875722-001

260 GHz Intel Xeon Gold 6142, 16C, 150 W 874733-001

300 GHz Intel Xeon Gold 6136, 12C, 150 W 875724-001

320 GHz Intel Xeon Gold 6134, 8C, 130 W 875723-001

340 GHz Intel Xeon Gold 6128, 6C, 115 W 875721-001

350 GHz Intel Xeon Gold 6144, 8C, 150 W 875725-001

360 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001

Intel Xeon Platinum series processors

200 GHz Intel Xeon Platinum 8153, 16C, 125 W 875728-001

200 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001

210 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001

300 GHz Intel Xeon Platinum 8158, 12C, 150 W 875733-001

360 GHz Intel Xeon Platinum 8156, 4C, 105 W 875732-001

1

This processor model can be installed in processor 1 socket only.

Second-generation Intel Xeon Scalable Processor spare parts

Customer self repair: No

—

Description

Intel Xeon Bronze series processor

Spare part number

—

190 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001

Table Continued

Illustrated parts catalog 9

Description Spare part number

Intel Xeon Silver series processors

210 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001

210 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001

220 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001

220 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001

250 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001

Intel Xeon Gold series processors

210 GHz Intel Xeon Gold 6230, 20C, 125 W P11614-001

210 GHz Intel Xeon Gold 6238, 22C, 140 W P12010-001

210 GHz Intel Xeon Gold 6252, 24C, 150 W P11619-001

220 GHz Intel Xeon Gold 5220, 18C, 125 W P11613-001

230 GHz Intel Xeon Gold 5218, 16C, 125 W P11612-001

250 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001

250 GHz Intel Xeon Gold 6248, 20C, 150 W P11618-001

260 GHz Intel Xeon Gold 6240, 18C, 150 W P11615-001

270 GHz Intel Xeon Gold 6226, 12C, 125 W P12008-001

—

—

280 GHz Intel Xeon Gold 6242, 16C, 150 W P11616-001

300 GHz Intel Xeon Gold 5217, 8C, 125 W P11611-001

330 GHz Intel Xeon Gold 6234, 8C, 130 W P12009-001

360 GHz Intel Xeon Gold 6244, 8C, 150 W P11617-001

380 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001

Intel Xeon Platinum series processors

220 GHz Intel Xeon Platinum 8253, 16C, 125 W P12011-001

Heatsink spare parts

Customer self repair: No

Description

Heatsink for processor 1 879851-001

Heatsink for processor 2 879852-001

System battery spare part

Customer self repair: Mandatory

—

Spare part number

Description

System battery P20916-001

10 Illustrated parts catalog

Spare part number

DIMM spare parts

Customer self repair: Mandatory

Description Spare part number

PC4-2666V DIMM spares

8 GB, single-rank x8 PC4-2666V-R 850879-001

16 GB, single-rank x4 PC4-2666V-R 868846-001

16 GB, dual-rank x8 PC4-2666V-R 850880-001

32 GB, dual-rank x4 PC4-2666V-R 850881-001

8 GB, dual-rank x8 PC4-2666V-R 878490-001

64 GB, dual-rank x4 PC4-2666V-L 850882-001

128 GB, dual-rank x4 PC4-2666V-L 850883-001

PC4-2933Y DIMM spares

8 GB, single-rank x8 PC4-2933Y-R P06186-001

16 GB, single-rank x4 PC4-2933Y-R P06187-001

16 GB, dual-rank x8 PC4-2933Y-R P06188-001

32 GB, dual-rank x4 PC4-2933Y-R P06189-001

64 GB, dual-rank x4 PC4-2933Y-R P06192-001

64 GB, quad-rank x4 PC4-2933Y-L P06190-001

128 GB, dual-rank x4 PC4-2933Y-L P06191-001

—

—

HPE Persistent Memory module spare parts

Customer self repair: Mandatory

Description

HPE Persistent Memory module, 128 GB 844071-001

HPE Persistent Memory module, 256 GB 844072-001

HPE Persistent Memory module, 512 GB 844073-001

System board assembly spare parts

Customer self repair: Optional

Description

System board assembly for the first-generation Intel Xeon Scalable processors

System board assembly for the second-generation Intel Xeon Scalable processors

System cable spare parts

Customer self repair: Optional

Spare part number

Spare part number

879847-001

P11391-001

Illustrated parts catalog

11

Description Spare part number

Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis Gen10 for server
PCIe riser Slimline cable kit includes:

• 1U Slimline cable for processor 1

• 1U Short Slimline cable for processor 2

• 2U Short Slimline x-cable for FlexibleLOM riser board

Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis power cable and
server NVMe cable kit includes:

• Power cable for servers 1 and 2 in the Apollo r2600 Gen10 Chassis/Apollo
r2800 Gen10 Chassis

• 1U server NVMe cable

• 2U server NVMe cable

Server options

Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the

879838-001

879840-001

Hewlett Packard Enterprise PartSurfer website.

Item

1 M.2 SSD riser board spare part

2 Secondary riser board spare parts

3 Primary riser board spare part

4 Omni-Path adapter spare part

5

12 Illustrated parts catalog

Description

Ethernet adapter spare part

InfiniBand adapter spare parts

Table Continued

Item Description

6 Smart Array controller spare parts

7 Media Module adapter spare parts

8 HPE Trusted Platform Module 2.0 spare part*

9 SUV cable spare part*

10 OPA adapter cable spare kit*

11 Smart Array controller cable spare part*

*Not shown

M.2 SSD riser board spare part

Customer self repair: Optional

Description Spare part number

M.2 SSD riser board 879849-001

Secondary riser board spare parts

Customer self repair: Optional

Description

FlexibleLOM riser board 879854-001

Secondary riser board for processor 1 879856-001

Secondary riser board for processor 2 879857-001

Primary riser board spare part

Customer self repair: Optional

Description

Primary riser board 879846-001

Omni-Path adapter spare part

Customer self repair: Optional

Description

HPE 100Gb Intel Omni-Path Adapter 879850-001

HPE 100Gb 1P OP101 QSFP28 x16 OPA Adapter 841703-001

HPE 100Gb 1P OP101 QSFP28 x8 OPA Adapter 841702-001

Spare part number

Spare part number

Spare part number

InfiniBand adapter spare parts

Customer self repair: Optional

Illustrated parts catalog

13

Description Spare part number

HPE IB FDR/EN 40Gb 2P 544+QSFP Adapter 764736-001

HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP Adapter 779132-001

HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001

HPE IB EDR/EN 100Gb 2P 841QSFP28 Adapter 878579-001

HPE IB FDR/EN 40/50Gb 547FLR 2QSFP Adapter 879667-001

HPE IB EDR/EN 100Gb 1P 840QSFP28 Adapter 828107-001

HPE IB EDR/EN 100Gb 2P 840QSFP28 Adapter 828108-001

HPE IB HDR100/EN 100Gb 1P 940QSFP56 Adapter P08356-001

HPE IB HDR100/EN 100Gb 2P 940QSFP56 Adapter P08355-001

HPE IB HDR/EN 200Gb 1P 940QSFP56 Adapter P08354-001

HPE IB HDR PCIe G3 Auxiliary card with 150 mm cable kit P10330-001

Ethernet adapter spare part

Customer self repair: Optional

Description

HPE Ethernet 100Gb 1P 842QSFP28 Adapter 877697-001

Smart Array controller spare parts

Customer self repair: Optional

Description

HPE Smart Array E208i-p Controller 836266-001

HPE Smart Array E208e-p Controller 836267-001

HPE Smart Array P408i-p Controller 836269-001

HPE Smart Array P408e-p Controller 836270-001

Media Module adapter spare parts

Customer self repair: Optional

Description

Media Module Ethernet 10Gb 2P 568FLR-MMT Adapter 879848-001

Media Module Ethernet 1Gb 2P 368FLR-MMT Adapter 872161-001

Spare part number

Spare part number

Spare part number

Media Module Ethernet 10Gb 2P 568FLR-MMSFP+ Adapter 872162-001

HPE Trusted Platform Module 2.0 spare part

Customer self repair: No

14

Illustrated parts catalog

Description Spare part number

HPE Trusted Platform Module Gen 10, TAA 872159-001

SUV cable spare part

Customer self repair: Mandatory

Description Spare part number

36-pin SUV cable 416003-001

For more information on the removal and replacement procedures, see Disconnecting and replacing the SUV cable.

OPA adapter cable spare kit

Customer self repair: Optional

Description Spare part number

• OPA adapter sideband cable

• OPA adapter IFP cable

Smart Array controller cable spare part

Customer self repair: Optional

Description

• Onboard S100i SR Gen10 controller SATA cable

• Type-p controller Mini-SAS cable for the primary riser slot 1

• Type-p controller Mini-SAS cable for the secondary riser slot 2

P01290-001

Spare part number

879853-001

Illustrated parts catalog 15

Customer self repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace

these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,

however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call
the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard
Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to
Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you
must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the
North American program, go to the Hewlett Packard Enterprise CSR website.

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la
réparation peut être
deux catégories de pièces CSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard

Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour

permettre au client
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre
produit.

eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe

d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de

16

Customer self repair

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-
même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la
pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4
heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour
qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard
Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de
remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

Riparazione da parte del cliente

Web Hewlett Packard Enterprise.

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti
Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente
(CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza
Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo
spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne

Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per

questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è
caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard
Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve
restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve
spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La
mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise.
Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.

oerta con un supplemento di costo solo in alcune zone. In

aida la riparazione ad

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per
il programma in Nord America fare riferimento al sito Web.

Customer self repair

17

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del
cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e
di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein
Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei
Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch

dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self

Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt
werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie
Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per
Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden,
können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der
zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von
Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und
bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der

Enterprise Website unter.

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile
von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.

Hewlett Packard

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar

18

Customer self repair

sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los
proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo
mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que
realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard

Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento
y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están

diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en
el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al
siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro
horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard
Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de
componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett
Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos
deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente
defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise,
póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite

página web de Hewlett Packard Enterprise CSR.

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los
componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del
usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett
Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR­onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel
daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

la

Customer self repair

19

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze

onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor

reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende
werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is
gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon
ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als
het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen
een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel
moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening
brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en
geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de
modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o
período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir
que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao
cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua

essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo

cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim
de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa
adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para

20

Customer self repair

que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de
reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com
defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a
Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard
Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a
ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em
contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard

Enterprise.

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças. Segundo os
termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar
nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 21

22 Customer self repair

Customer self repair 23

24 Customer self repair

Removal and replacement procedures

Required tools

The following tools might be required to perform some procedures:

• T-10 Torx screwdriver

• T-15 Torx screwdriver

• T-30 Torx screwdriver

• Phillips No. 1 screwdriver

Safety considerations

Before performing service procedures, review all the safety information.

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you must follow when setting up the system or handling
parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static­sensitive devices. This type of damage may reduce the life expectancy of the device.

Procedure

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Server warnings and cautions

WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:

• Observe local occupational health and safety requirements and guidelines for manual material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the product is not
fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are required for all
rack server installations. If the server is installed higher than chest level, a third person may be required to help
align the server.

• Use caution when installing the server in or removing the server from the rack; it is unstable when not fastened
to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.

Removal and replacement procedures 25

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power
cord to remove power from the server. The front panel Power On/Standby button does not completely shut o
system power. Portions of the power supply and some internal circuitry remain active until AC/DC power is
removed.

WARNING: To reduce the risk of fire or burns after removing the energy pack:

• Do not disassemble, crush, or puncture the energy pack.

• Do not short external contacts.

• Do not dispose of the energy pack in fire or water.

After power is disconnected, battery voltage might still be present for 1s to 160s.

AVERTISSEMENT: Pour réduire les risques d'incendie ou de brûlures après le retrait du module batterie :

• N'essayez pas de démonter, d'écraser ou de percer le module batterie.

• Ne court-circuitez pas ses contacts externes.

• Ne jetez pas le module batterie dans le feu ou dans l'eau.

Après avoir déconnecté l'alimentation, une tension peut subsister dans la batterie durant 1 à 160 secondes.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
uninterruptible power supply. This device protects the hardware from damage caused by power surges and voltage
spikes and keeps the system in operation during a power failure.

CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server
in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one component is

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from

extended for any reason.

as 115 kg (253 lb), can stand more than 21 m (7 ft) tall, and might become unstable when being moved on its
casters.

both sides.

26 Removal and replacement procedures

WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before
extending a component outside the rack. Extend only one component at a time. A rack may become unstable if
more than one component is extended.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured at the top and
bottom to the building structure.

Preparation procedures

To access some components and perform certain service procedures, you must perform one or more of the following
procedures:

• Power down the server

Remove the server from the chassis

•

• Remove the air bale

• Remove the bayonet board

Remove the secondary riser blank

•

• Remove the secondary riser cage

Remove the primary riser blank

•

• Remove the primary riser cage

• Power up the server

Power down the server

Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data
and programs.

IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the system.

To power down the server, use one of the following methods:

• Press and release the Power On/Standby button.

This method initiates a controlled shutdown of applications and the OS before the server enters standby mode.

• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode.

This method forces the server to enter standby mode without properly exiting applications and the OS. If an
application stops responding, you can use this method to force a shutdown.

• Use a virtual power button selection through iLO 5.

This method initiates a controlled remote shutdown of applications and the OS before the server enters standby
mode.

Before proceeding, verify that the server is in standby mode by observing that the system power LED is amber.

Removal and replacement procedures

27

Remove the server from the chassis

CAUTION: To prevent improper cooling and thermal damage, do not operate the chassis unless all bays are

populated with a component or a blank.

CAUTION: To avoid damage to the server or server blank:

• Always support the bottom of the server or server blank when removing it from the chassis.

• Do not use the release lever to carry the server or server blank.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

3. Remove the server from the chassis:

a. Loosen the release lever thumbscrew.

Open the release lever.

b.

Use the release lever to pull the server out of the chassis.

c.

Remove the air bale

CAUTION: For proper cooling, do not operate the server without the

installed.

Procedure

Power down the server.

1.

2. Disconnect all peripheral cables from the server.

28

Removal and replacement procedures

bales, expansion slot covers, or blanks

3. Remove the server from the chassis.

4. Remove the air bale.

Remove the bayonet board

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

Power down the server.

1.

Disconnect all peripheral cables from the server.

2.

Remove the server from the chassis.

3.

Remove the air bale.

4.

Remove the bayonet board:

5.

Remove the screws securing the cover to the bayonet board.

a.

b. Remove the screws securing the cover to the server tray, and then remove the cover.

Removal and replacement procedures

29

c. Disconnect the bayonet board cables, and then remove the bayonet board.

Remove the secondary riser blank

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless either riser blank or

riser cage is installed.

Prerequisites

Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available.

Procedure

1. Power down the server.

2. Disconnect all peripheral cables from the server.

30

Removal and replacement procedures