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HPE ProLiant ML110 Gen10 Server Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in
the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.
Part Number: 874622-003
Published: June 2019
Edition: 3
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©
Copyright 2017–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel®, Itanium®, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
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Contents
Illustrated parts catalog..........................................................................7
Mechanical components............................................................................................................... 7
Flexible slot power supply blank spare part....................................................................... 7
SFF drive blank spare part.................................................................................................8
LFF drive blank spare part................................................................................................. 8
Four-bay LFF non-hot-plug drive cage spare part............................................................. 8
PCI air baffle spare part..................................................................................................... 8
System components......................................................................................................................8
Flexible Slot power supply spare part (hot-plug)..............................................................10
Redundant power supply backplane spare part...............................................................10
Non-hot-plug power supply spare part............................................................................. 10
Default PCI fan spare part................................................................................................10
Redundant fan spare part................................................................................................ 10
System battery spare part................................................................................................ 11
System board assembly spare part..................................................................................11
DIMM spare parts.............................................................................................................11
Heatsink spare part.......................................................................................................... 12
First-generation Intel Xeon Scalable Processor spare parts............................................12
Second-generation Intel Xeon Scalable Processor spare parts.......................................12
Default system fan spare part.......................................................................................... 13
Serial port cable spare part.............................................................................................. 13
Front USB 3.0 ports cable spare part...............................................................................13
iLO Service Port cable spare part.................................................................................... 13
Server options.............................................................................................................................13
Eight-bay SFF drive cage assembly spare part............................................................... 14
Four-bay LFF drive cage backplane spare part............................................................... 15
Energy pack spare parts.................................................................................................. 15
HPE Smart Storage Hybrid Capacitor spare part..................................................15
HPE Smart Storage Battery spare part................................................................. 15
Serial port cable spare part.............................................................................................. 15
Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part.......................... 15
Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part.............................15
Optical drive SATA-power cable spare part......................................................................15
Storage controller backup power cable spare part...........................................................16
HPE Trusted Platform Module 2.0 spare part.................................................................. 16
Customer self repair............................................................................. 17
Removal and replacement procedures...............................................26
Required tools.............................................................................................................................26
Safety considerations..................................................................................................................26
Electrostatic discharge..................................................................................................... 26
Symbols on equipment.....................................................................................................27
Server warnings and cautions..........................................................................................27
Rack warnings and cautions............................................................................................ 28
Preparation procedures.............................................................................................................. 29
Power down the server.................................................................................................... 29
Remove the server from the rack.....................................................................................30
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Position the tower server for hardware configuration.......................................................31
Remove the access panel................................................................................................32
Remove the front bezel.................................................................................................... 33
Remove the PCI air baffle................................................................................................ 34
Remove the system air baffle...........................................................................................35
Install the system air baffle...............................................................................................36
Install the PCI air baffle.................................................................................................... 37
Install the access panel....................................................................................................38
Install the front bezel........................................................................................................ 38
Install the server into the rack.......................................................................................... 39
Enable the increased cooling function...................................................................42
Power up the server......................................................................................................... 42
Removing and replacing a drive blank........................................................................................42
Removing and replacing an LFF drive blank....................................................................43
Removing and replacing an SFF drive blank................................................................... 43
Removing and replacing drives...................................................................................................43
Removing and replacing the hot-plug drive......................................................................43
Removing and replacing the non-hot-plug drive.............................................................. 44
Removing and replacing the front panel LEDs cable..................................................................45
Removing and replacing the front panel USB ports cable assembly.......................................... 46
Removing and replacing the iLO Service Port cable.................................................................. 47
Removing and replacing the serial port cable.............................................................................48
DIMM-processor compatibility.....................................................................................................50
Removing and replacing the DIMM..................................................................................50
Removing and replacing the optical drive................................................................................... 51
Removing and replacing the four-bay LFF non-hot-plug drive cage...........................................52
Removing and replacing the four-bay LFF drive backplane....................................................... 53
Removing and replacing the eight-bay SFF drive cage assembly..............................................54
Removing and replacing the M.2 SSD enablement board..........................................................55
Removing and replacing the M.2 SSD........................................................................................57
Removing and replacing an expansion board.............................................................................57
Removing and replacing a Smart Array storage controller......................................................... 59
Removing and replacing the GPU.............................................................................................. 60
Removing and replacing the internal USB device.......................................................................61
Removing and replacing the non-hot-plug power supply............................................................62
Removing and replacing the power supply blank....................................................................... 63
Removing and replacing a Flexible Slot power supply............................................................... 63
Removing and replacing the redundant power supply backplane module..................................64
Fan replacement......................................................................................................................... 66
Removing and replacing the default PCI fan....................................................................66
Removing and replacing the default system fan.............................................................. 67
Removing and replacing the redundant fans................................................................... 68
System battery replacement....................................................................................................... 69
System battery information...............................................................................................69
Removing and replacing the system battery.................................................................... 70
Replace the system battery...................................................................................70
Removing and replacing an energy pack ...................................................................................71
Removing and replacing the system board.................................................................................72
Removing the system board assembly............................................................................ 72
Replacing the system board assembly............................................................................ 75
Re-entering the server serial number and product ID...................................................... 77
HPE Trusted Platform Module 2.0 Gen10 Option.......................................................................78
Troubleshooting.................................................................................... 79
Troubleshooting resources..........................................................................................................79
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Diagnostic tools.................................................................................... 80
Product QuickSpecs................................................................................................................... 80
UEFI System Utilities.................................................................................................................. 80
Selecting the boot mode ................................................................................................. 80
Secure Boot......................................................................................................................81
Launching the Embedded UEFI Shell ............................................................................. 81
Intelligent Provisioning................................................................................................................ 82
Intelligent Provisioning operation..................................................................................... 83
HPE Insight Remote Support......................................................................................................83
HPE InfoSight for servers .......................................................................................................... 84
USB support................................................................................................................................84
External USB functionality................................................................................................84
HPE Smart Storage Administrator.............................................................................................. 84
Component identification.....................................................................86
Front panel components............................................................................................................. 86
Front panel LEDs and buttons.................................................................................................... 87
Front panel LED power fault codes..................................................................................88
Rear panel components..............................................................................................................88
Rear panel LEDs and button.......................................................................................................89
UID button functionality.................................................................................................... 90
System board components......................................................................................................... 91
System maintenance switch descriptions........................................................................ 93
DIMM label identification.................................................................................................. 93
DIMM slot locations..........................................................................................................95
PCIe slot description........................................................................................................ 95
Drives..........................................................................................................................................96
Low profile LFF drive LED definitions.............................................................................. 96
Hot-plug drive LED definitions..........................................................................................97
Drive bay numbering........................................................................................................ 98
Fans.......................................................................................................................................... 100
Fan locations..................................................................................................................100
Fan mode behavior........................................................................................................ 101
Cabling.................................................................................................102
Cabling guidelines.....................................................................................................................102
Drive cabling............................................................................................................................. 103
LFF non-hot-plug drive cabling...................................................................................... 103
LFF hot-plug drive cabling..............................................................................................104
SFF hot-plug drive cabling............................................................................................. 106
Storage controller cabling......................................................................................................... 107
Storage controller backup power cabling..................................................................................109
Energy pack cabling..................................................................................................................109
Optical drive cabling..................................................................................................................110
M.2 SSD cabling........................................................................................................................110
Front I/O cabling........................................................................................................................ 111
Front USB 3.0 cabling............................................................................................................... 111
iLO Service Port cabling............................................................................................................112
Fan cabling................................................................................................................................112
Serial port cabling......................................................................................................................114
Power supply cabling................................................................................................................ 115
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Specifications......................................................................................117
Environmental specifications.....................................................................................................117
Mechanical specifications..........................................................................................................117
Power supply specifications...................................................................................................... 118
ATX 350W non-hot-plug power supply........................................................................... 118
ATX 550W non-hot-plug power supply........................................................................... 118
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................ 119
Safety, warranty, and regulatory information................................... 121
Safety and regulatory compliance.............................................................................................121
Warranty information.................................................................................................................121
Belarus Kazakhstan Russia marking........................................................................................ 121
Turkey RoHS material content declaration............................................................................... 122
Ukraine RoHS material content declaration..............................................................................122
Websites.............................................................................................. 123
Support and other resources.............................................................124
Accessing Hewlett Packard Enterprise Support....................................................................... 124
Accessing updates....................................................................................................................124
Customer self repair..................................................................................................................125
Remote support........................................................................................................................ 125
Documentation feedback.......................................................................................................... 125
Acronyms and abbreviations.............................................................126
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Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Flexible slot power supply blank spare part on page 7
2 SFF drive blank spare part on page 8
3 LFF drive blank spare part on page 8
4 Four-bay LFF non-hot-plug drive cage spare part on page 8
5 PCI air baffle spare part on page 8
Flexible slot power supply blank spare part
Customer self repair on page 17: Mandatory
Illustrated parts catalog 7
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Description Spare part number
Flexible slot power supply blank 775423-001
SFF drive blank spare part
Customer self repair on page 17: Mandatory
Description Spare part number
SFF drive blank 670033-001
LFF drive blank spare part
Customer self repair on page 17: Mandatory
Description Spare part number
LFF drive blank 827363-001
Four-bay LFF non-hot-plug drive cage spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF non-hot-plug drive cage 792353-001
PCI air baffle spare part
Customer self repair on page 17: Mandatory
Description Spare part number
PCI air baffle 791709-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
8 Illustrated parts catalog
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Item Description
1 Flexible Slot power supply spare part (hot-plug) on page 10
2 Redundant power supply backplane spare part on page 10
3 Non-hot-plug power supply spare part on page 10
4 Default PCI fan spare part on page 10
5 Redundant fan spare part on page 10
6 System battery spare part on page 11
7 System board assembly spare part on page 11
8 DIMM spare parts on page 11
9 Heatsink spare part on page 12
10 First-generation Intel Xeon Scalable Processor spare parts on page 12
Second-generation Intel Xeon Scalable Processor spare parts on page 12
11 Redundant fan spare part on page 10
Table Continued
Illustrated parts catalog 9
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Item Description
12 Default system fan spare part on page 13
13 Serial port cable spare part on page 13*
14 Front USB 3.0 ports cable spare part on page 13*
15 iLO Service Port cable spare part on page 13*
*Not shown
Flexible Slot power supply spare part (hot-plug)
Customer self repair on page 17: Mandatory
Description Spare part number
HPE 800 W Flexible Slot Platinum Hot-plug Low Halogen
Power Supply
866730-001
Redundant power supply backplane spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Redundant power supply backplane module (cables
included)
878925-001
Non-hot-plug power supply spare part
Customer self repair on page 17: Mandatory
Description Spare part number
ATX 350 W power supply 878924-001
ATX 550 W power supply 878923-001
Default PCI fan spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Default PCI fan 878929-001
Redundant fan spare part
Customer self repair on page 17: Mandatory
10 Illustrated parts catalog
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Description Spare part number
Redundant fan
1
This redundant fan spare part is used for either redundant system fan or redundant PCI fan replacement.
1
System battery spare part
Customer self repair on page 17: Mandatory
Description Spare part number
System battery 319603-001
System board assembly spare part
Customer self repair on page 17: Optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable
Processors
System board assembly for the second-generation Intel Xeon
Scalable Processors
878927-001
878926-001
P11532-001
DIMM spare parts
Customer self repair on page 17: Mandatory
Description Spare part number
PC4-2666V DIMM spares —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x4 PC4-2666V-R 850880-001
16 GB, dual-rank x8 PC4-2666V-R 868846-001
32 GB, dual-rank x4 PC4-2666V-R 850881-001
PC4-2933Y DIMM spares —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
Illustrated parts catalog 11
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CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
Heatsink spare part
Customer self repair on page 17: No
Description Spare part number
Heatsink assembly 878922-001
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 17: No
Description Spare part number
Intel Xeon Bronze series processors —
1.70 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001
1.70 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001
Intel Xeon Silver series processors —
1.80 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001
2.10 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001
2.60 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001
Intel Xeon Gold series processors —
2.20 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001
3.60 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001
Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 17: No
Description Spare part number
Intel Xeon Bronze series processor —
1.90 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001
Intel Xeon Silver series processors —
2.10 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001
2.10 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001
12 Illustrated parts catalog
Table Continued
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Description Spare part number
2.20 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001
2.20 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001
2.50 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001
Intel Xeon Gold series processors —
2.50 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001
3.80 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001
Intel Xeon Gold series processors, Network Function
Virtualization
2.30 GHz Intel Xeon Gold 5218N, 16C, 110 W P12021-001
Default system fan spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Default system fan 878928-001
Serial port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Serial port cable 875571-001
Front USB 3.0 ports cable spare part
Customer self repair on page 17: Mandatory
—
Description Spare part number
Front USB 3.0 ports cable 878932-001
iLO Service Port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
iLO Service Port cable 878933-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Illustrated parts catalog 13
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Item Description
1 Eight-bay SFF drive cage assembly spare part on page 14
2 Four-bay LFF drive cage backplane spare part on page 15
3 Energy pack spare parts on page 15
4 Serial port cable spare part on page 15*
5 Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part on page 15*
6 Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part on page 15*
7 Optical drive SATA-power cable spare part on page 15*
8 Storage controller backup power cable spare part on page 16*
9 HPE Trusted Platform Module 2.0 spare part on page 16*
*Not shown
Eight-bay SFF drive cage assembly spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Eight-bay SFF drive cage backplane 792352-001
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Four-bay LFF drive cage backplane spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF drive cage backplane 878930-001
Energy pack spare parts
HPE Smart Storage Hybrid Capacitor spare part
Customer self repair: mandatory
Description Spare part number
HPE Smart Storage Hybrid Capacitor, 260mm
cable
P07474-001
HPE Smart Storage Battery spare part
Customer self repair on page 17: Mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 260 mm cable 878644-001
Serial port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Serial port cable 875571-001
Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part
Customer self repair on page 17: Mandatary
Description Spare part number
Four-bay LFF/eight-bay SFF hot-plug drive MiniSAS cable
878327-001
Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF non-hot-plug drive SATA to Mini-SAS
cable
878934-001
Optical drive SATA-power cable spare part
Customer self repair on page 17: Mandatory
Illustrated parts catalog 15
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Description Spare part number
Optical drive SATA-power cable 878935-001
Storage controller backup power cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
HPE Smart Array SR controller backup power
cable
878646-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 17: No
Description Spare part number
HPE Trusted Platform Module Gen10, TAA 872159-001
16 Illustrated parts catalog
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Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 17
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
18 Customer self repair
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un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 19
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Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
20 Customer self repair
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Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
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Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
22 Customer self repair
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Removal and replacement procedures
This chapter provides detailed instructions on how to remove and replace component spare parts.
Required tools
You need the following items for some procedures:
• T-10 Torx screwdriver
• T-15 Torx screwdriver
• 5.0 mm hex nut screwdriver
• Phillips No. 1 screwdriver
• Small flat-bladed, nonconductive tool
Safety considerations
Before performing service procedures, review all the safety information.
Electrostatic discharge
Be aware of the precautions you must follow when setting up the system or handling components. A
discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the system or component.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly. Use one or
more of the following methods when handling or installing electrostatic-sensitive parts:
◦ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
◦ Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
◦ Use conductive field service tools.
◦ Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
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Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Server warnings and cautions
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
disconnect the power cord to remove power from the server. Pressing the Power On/Standby button
does not shut off system power completely. Portions of the power supply and some internal circuitry
remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
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WARNING: To reduce the risk of fire or burns after removing the energy pack:
• Do not disassemble, crush, or puncture the energy pack.
• Do not short external contacts.
• Do not dispose of the energy pack in fire or water.
After power is disconnected, battery voltage might still be present for 1s to 160s.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
UPS. This device protects the hardware from damage caused by power surges and voltage spikes
and keeps the server in operation during a power failure.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server
data before installing or removing a hardware option, or performing a server maintenance or
troubleshooting procedure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
Rack warnings and cautions
WARNING: When all components are removed, the server weighs ( ). When all components are
installed, the server can weigh up to ( ).
Before configuring your rack solution, be sure to check the rack manufacturer weight limits and
specifications. Failure to do so can result in physical injury or damage to the equipment and the
facility.
WARNING: The server is heavy. To reduce the risk of personal injury or damage to the equipment,
do the following:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. The server weighs more than ( ), so at least two people must
lift the server into the enclosure together. An additional person may be required to help align the
server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the enclosure.
• Adequately stabilized the enclosure before extending a component outside the enclosure.
Extend only one component at a time. A enclosure may become unstable if more than one
component is extended.
• Do not stack anything on top of rail-mounted component or use it as a work surface when
extended from the rack.
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WARNING: To reduce the risk of personal injury or damage to the equipment, observe the following
precautions:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
CAUTION: Before installing the server in a enclosure, be sure to properly scope the limitations of
the enclosure. Before proceeding with the installation, consider the following:
• You must fully understand the static and dynamic load carrying capacity of the enclosure and be
sure that it can accommodate the weight of the server.
• Be sure sufficient clearance exists for cabling, installation and removal of the server, and
movement of the rack doors.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of
the following procedures:
Procedure
• Power down the server on page 29
• Remove the server from the rack on page 30
NOTE: To install the server to the rack, reverse the removal procedure and place the server at the
center of the tray after installation.
• Remove the access panel on page 32
• Remove the front bezel on page 33
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
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IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
Remove the server from the rack
WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of
two people are required for all rack server installations. A third person may be required to help
align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripherals cables from the server.
4. If a Kensington security cable is installed, disconnect it from the rear panel. See the security cable
documentation for instructions.
5. Fully extend the server out of the rack:
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a. Loosen the server tray thumbscrews.
b. Hold the tray notch to slide the server out of the rack.
6. Lift the server from the tray.
7. Place the server on a sturdy, level surface.
Position the tower server for hardware configuration
Procedure
Place the server on a flat, level surface with the access panel facing up.
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Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the
amount of time the access panel is open.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripherals cables from the server.
4. If a Kensington security cable is installed, disconnect it from the rear panel. See the security cable
documentation for instructions.
5. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
6. Remove the access panel:
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a. Loosen the access panel thumbscrews.
b. Slide and remove the access panel from the server.
Remove the front bezel
Procedure
1. If the bezel is locked, power down the server.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. If the front bezel is locked by the internal locker, remove the access panel.
4. Open and remove the front bezel:
a. Slide up the internal locker.
b. Open the front bezel.
c. Remove the front bezel.
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Remove the PCI air baffle
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle.
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Remove the system air baffle
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle.
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Install the system air baffle
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
Procedure
1. Install the system air baffle.
2. Install the PCI air baffle on page 37
3. Install the front bezel on page 38.
4. Install the access panel on page 38.
5. Do one of the following:
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• Server in rack mode: Install the server into the rack on page 39.
• Server in tower mode: Return the server to an upright position.
6. Connect all peripheral cables to the server.
7. Connect each power cord to the server.
8. Connect each power cord to the power source.
9. Power up the server on page 42.
Install the PCI air baffle
CAUTION: For proper cooling do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed.
Procedure
1. Install the PCI air baffle.
2. Install the front bezel on page 38.
3. Install the access panel on page 38.
4. Do one of the following:
• Server in rack mode: Install the server into the rack on page 39.
• Server in tower mode: Return the server to an upright position.
5. Connect all peripheral cables to the server.
6. Connect each power cord to the server.
7. Connect each power cord to the power source.
8. Power up the server on page 42.
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Install the access panel
Procedure
1. Install the access panel:
a. Place the access panel on the chassis, and slide it towards the front of the server.
b. Tighten the thumbscrews.
2. If a Kensington security cable was removed, connect it to the rear panel. See the security cable
documentation for instructions.
3. Do one of the following:
• Server in rack mode: Install the server into the rack on page 39.
• Server in tower mode: Return the server to an upright position.
4. Connect all peripheral cables to the server.
5. Connect each power cord to the server.
6. Connect each power cord to the power source.
7. Power up the server on page 42.
Install the front bezel
Procedure
1. Install and close the front bezel.
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2. Do one of the following:
• Lock the internal locker.
• Leave the internal locker in unlock position if you want to access the front panel any time without
removing the access panel.
3. Install the access panel on page 38.
4. Do one of the following:
• Server in rack mode: Install the server into the rack on page 39.
• Server in tower mode: Return the server to an upright position.
5. Connect all peripheral cables to the server.
6. Connect each power cord to the server.
7. Connect each power cord to the power source.
8. Power up the server on page 42.
Install the server into the rack
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Grasp the tray notch and extend the server tray out of the rack.
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2. Place the server at the center of the server tray.
Align the front panel of the server with the edge of the tray.
3. Press and hold the blue rail-release tabs, and then slide the server tray back into the rack.
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4. Tighten the server tray thumbscrews.
5. Connect all peripheral cables and power cords to the rear panel.
6. Secure the power cord with the strain relief strap. Roll the extra length of the strap around the power
input module handle.
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7. Connect each power cord to the power source.
8. Power up the server on page 42.
9. Enable the increased cooling function on page 42.
The installation is complete.
Enable the increased cooling function
The server generates more heat when it is installed in a rack. To maintain proper cooling, increase the fan
speed.
Procedure
1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Advanced Options > Fan and Thermal Options > Thermal Configuration.
2. Select Increased Cooling
3. Save your setting.
Power up the server
To power up the server, use one of the following methods:
• Press the Power On/Standby button.
• Use the virtual power button through iLO.
Removing and replacing a drive blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.
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Removing and replacing an LFF drive blank
Procedure
1. Remove the front bezel on page 33.
2. Remove the drive blank.
3. To replace the blank, slide the blank into the bay until it locks into place.
Removing and replacing an SFF drive blank
Procedure
1. Remove the front bezel on page 33.
2. Remove the drive blank.
3. To replace the blank, slide the blank into the bay until it locks into place.
Removing and replacing drives
Removing and replacing the hot-plug drive
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.
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Procedure
1. Remove the front bezel on page 33.
2. Back up all server data on the drive.
3. Determine the status of the drive from the drive LED definitions.
4. Remove the drive:
• LFF
• SFF
To replace the component, reverse the removal procedure.
Removing and replacing the non-hot-plug drive
Prerequisites
Before you perform this procedure, make sure you have the T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
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• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect all existing drive cables.
10. Remove the non-hot-plug drive cage.
11. Label the drives before removing them. The drives must be returned to their original locations.
12. Remove the drives.
To replace the component, reverse the removal procedure.
Removing and replacing the front panel LEDs cable
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
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• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect the front panel LEDs cable from the system board.
10. Remove the front panel LEDs cable:
a. Remove the screw.
b. Remove the front panel LEDs cable from the front panel.
To replace the component, reverse the removal procedure.
Removing and replacing the front panel USB ports cable assembly
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
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3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect the front USB 3.0 ports cable from the system board.
10. Remove the front panel USB ports cable:
a. Remove the screws.
b. Remove the front panel USB ports cable from the front panel.
To replace the component, reverse the removal procedure.
Removing and replacing the iLO Service Port cable
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
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3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect the iLO Service Port cable from the system board.
10. Remove the iLO Service Port cable:
a. Remove the screw.
b. Release the cable secured in the cable clip on the chassis.
c. Pull the iLO Service Port cable away from the front panel.
To replace the component, reverse the removal procedure.
Removing and replacing the serial port cable
Prerequisites
Before you perform this procedure, make sure that you have a 5.0 mm hex nut screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
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a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the serial port bracket:
a. Loosen the thumbscrew and open the PCIe slot cover retainer.
b. Disconnect the serial cable from the system board and remove the serial port bracket.
9. Remove the serial port cable from the bracket:
a. Remove the nut screws.
b. Detach the serial port cable from the bracket.
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To replace the component, reverse the removal procedure.
DIMM-processor compatibility
The installed processor determines the type of DIMM that is supported in the server:
• First-generation Intel Xeon Scalable processors support DDR4-2666 DIMMs.
• Second-generation Intel Xeon Scalable processors support DDR4-2933 DIMMs.
Mixing DIMM types is not supported. Install only the supported DDR4-2666 or DDR4-2933 DIMMs in the
server.
Removing and replacing the DIMM
IMPORTANT: Before replacing a DIMM, expansion board, or any other circuit board component due
to a perceived hardware error, verify that the component is firmly seated in the slot. Do not bend or
flex circuit boards when reseating components.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
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6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the DIMM.
To replace the component, reverse the removal procedure.
Removing and replacing the optical drive
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the system air baffle on page 35.
7. Remove the PCI air baffle.
8. Disconnect all cables from the optical drive, and then remove the cables from the clip and metal tabs.
9. Press the metal tab to remove the optical drive.
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To replace the component, reverse the removal procedure.
Removing and replacing the four-bay LFF non-hot-plug drive cage
CAUTION: To prevent improper cooling and thermal damage, do not operate the enclosure unless
all device bays are populated with either a component or a blank.
Prerequisites
Before you perform this procedure, make sure that you have the T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect all existing drive cables.
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10. Remove the four-bay LFF non-hot-plug drive cage.
11. Remove the drives.
To replace the component, reverse the removal procedure.
Removing and replacing the four-bay LFF drive backplane
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect all existing drive cables from the drive backplane.
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10. Label the drives before removing them. The drives and drive blanks must be returned to their original
locations.
11. Remove all drives and drive blanks.
12. Remove the drive cage.
13. Remove the drive backplane.
To replace the component, reverse the removal procedure.
Removing and replacing the eight-bay SFF drive cage assembly
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
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Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the front bezel on page 33.
7. Remove the PCI air baffle on page 34.
8. Remove the system air baffle on page 35.
9. Disconnect all existing drive cables.
10. Label the drives before removing them. The drives must be returned to their original locations.
11. Remove all drives and drive blanks.
12. Remove the drive cage assembly.
To replace the component, reverse the removal procedure.
Removing and replacing the M.2 SSD enablement board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
PCI slots have either an expansion slot cover or an expansion board installed.
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CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect the M.2 SATA cables from the enablement board.
9. Remove the M.2 SSD enablement board.
10. Remove the M.2 SSD.
To replace the component, reverse the removal procedure.
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Removing and replacing the M.2 SSD
Prerequisites
Before you perform this procedure, make sure that you have a Phillips No. 1 screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the M.2 SSD enablement board.
9. Remove the M.2 SSD.
To replace the component, reverse the removal procedure.
Removing and replacing an expansion board
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
PCI slots have either an expansion slot cover or an expansion board installed.
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CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect any internal cables that are connected to the expansion board.
9. Remove the expansion board:
To replace the component, reverse the removal procedure.
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Removing and replacing a Smart Array storage controller
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
PCI slots have either an expansion slot cover or an expansion board installed.
CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect all cables from the storage controller.
9. Remove the storage controller.
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To replace the component, reverse the removal procedure.
Removing and replacing the GPU
Prerequisites
Before performing this procedure, make sure you have the T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the GPU.
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To replace the component, reverse the removal procedure.
Removing and replacing the internal USB device
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the USB device from the internal USB port.
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To replace the component, reverse the removal procedure.
Removing and replacing the non-hot-plug power supply
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect all power supply cables from the system board, drive cages, and devices
9. Remove the power supply.
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To replace the component, reverse the removal procedure.
Removing and replacing the power supply blank
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure.
Removing and replacing a Flexible Slot power supply
Procedure
1. Power down the server on page 29.
2. Remove all power:
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a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Release the strain relief strap.
4. Remove the power supply.
To replace the component, reverse the removal procedure.
Removing and replacing the redundant power supply backplane module
Prerequisites
Before you perform this procedure, make sure that you have the following items available:
• T-15 Torx screwdriver
• T-10 Torx screwdriver
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Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. If installed, remove the Flexible Slot power supply.
9. Disconnect all cables from the system board, drive cages, and optical drive.
10. Remove the RPS backplane assembly from the bay.
11. Remove the RPS backplane module from the bracket.
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To replace the component, reverse the removal procedure.
Fan replacement
Removing and replacing the default PCI fan
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect the fan cable from the system board.
9. Remove the default PCI fan.
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To replace the component, reverse the removal procedure.
Removing and replacing the default system fan
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect the fan cable from the system board.
9. Remove the fan cable from the cable clip and then remove the default system fan.
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To replace the component, reverse the removal procedure.
Removing and replacing the redundant fans
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Disconnect all fan cables from the system board.
9. Remove the redundant fan:
• Redundant PCI fan
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• Redundant system fan
To replace the component, reverse the removal procedure.
System battery replacement
System battery information
The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery
that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and
burns exists. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
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• Do not disassemble, crush, puncture, short external contacts, or dispose the battery in fire or water.
• If the server no longer automatically displays the correct date and time, then replace the battery that
provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
Removing and replacing the system battery
Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode:
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Replace the system battery.
9. Install the system air baffle on page 36.
10. Install the PCI air baffle on page 37.
11. Install the access panel on page 38.
12. Do one of the following:
• Server in rack mode: Install the server into the rack on page 39.
• Server in tower mode: Return the server to an upright position.
13. Connect all peripheral cables to the server.
14. Connect each power cord to the server.
Remove the server from the rack on page 30.
15. Connect each power cord to the power source.
16. Power up the server on page 42.
Replace the system battery
Prerequisites
Before you perform this procedure make sure you have a small flat-bladed, nonconductive tool available.
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Procedure
1. Locate the battery on the system board.
2. Use a small flat-bladed, nonconductive tool to carefully lift the front of the battery from the socket.
3. Remove the battery.
4. Install the system battery.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Removing and replacing an energy pack
Procedure
1. Power down the server on page 29.
2. Remove all power:
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a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove the energy pack.
9. Disconnect the energy pack cable from the system board connector, and then remove the energy
cable from the cable clip.
To replace the component, reverse the removal procedure.
Removing and replacing the system board
Removing the system board assembly
Prerequisites
Before you perform this procedure, make sure that you have the following items available:
• T-30 Torx screwdriver
• T-15 Torx screwdriver
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Procedure
1. Power down the server on page 29.
2. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Disconnect all peripheral cables from the server.
4. Do one of the following:
• Server in rack mode: Remove the server from the rack on page 30.
• Server in tower mode: Position the tower server for hardware configuration on page 31.
5. Remove the access panel on page 32.
6. Remove the PCI air baffle on page 34.
7. Remove the system air baffle on page 35.
8. Remove all DIMMs.
9. Do one of the following:
• Remove the default system fan
• Remove the redundant system fan
10. If installed, remove the energy pack
11. Remove the energy pack holder.
12. If installed, remove these server options from the PCIe slot:
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• M.2 SSD enablement board
• Smart Array storage controller
• GPU
13. Remove the internal USB device.
14. Disconnect all cables connected to the system board assembly.
15. Observe the following cautions.
CAUTION: Be sure to loosen each heatsink nut in the order indicated. Otherwise, damage
might occur to the heatsink or processor.
CAUTION: Install the processor heatsink assembly as soon as possible after removing it. Do
not leave the processor socket unpopulated for extended periods of time.
16. Remove the processor heatsink assembly:
a. Allow the heatsink to cool.
b. Loosen the heatsink nuts in the order specified by the label on the heatsink.
c. Lift the processor heatsink assembly and move it away from the system board.
d. Turn the assembly over and place it on a work surface with the processor facing up.
e. Install the dust cover.
17. Remove the screws securing the system board on the server tray, and then remove the system
board.
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Replacing the system board assembly
Prerequisites
Before you perform this procedure, make sure that you have the following items available:
• T-30 Torx screwdriver
• T-15 Torx screwdriver
Procedure
1. Install the spare system board.
2. Install the processor heatsink assembly:
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a. Locate and align the Pin 1 indicator on the processor frame and the socket.
b. Align the processor heatsink assembly with the heatsink alignment posts and gently lower it down
until it sits evenly on the socket.
The heatsink alignment posts are keyed. The processor will only install one way.
A standard heatsink is shown, your heatsink might look different.
CAUTION: Be sure to tighten each heatsink nut fully in the order indicated. Otherwise, boot
failure or intermittent shutdowns might occur.
c. Using a T-30 Torx screwdriver, tighten the nuts until they stop.
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3. Install all components removed from the replacement system board.
4. Install the system air baffle.
5. Install the PCI air baffle.
6. Install the access panel.
7. Do one of the following:
• Server in tower mode: Position the tower server for operation.
• Server in rack mode: Slide the server into the rack.
8. Connect all peripherals cables to the server.
9. Connect each power cord to the server.
10. Connect each power cord to the power source.
11. Power up the server.
12. Ensure all firmware, including option cards and embedded devices, is updated to the same versions
to ensure that the latest drivers are being used.
13. Re-enter any Secure Boot Keys that were previously added in the Secure Boot configuration.
14. Re-enter the server serial number and the product ID.
Re-entering the server serial number and product ID
After you replace the system board, the server serial number and the product ID must be configured:
Procedure
1. Access System Utilities. During POST, press F9.
2. On the System Utilities home screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Advanced Options > Advanced Service Options.
3. Select the Serial Number field and press Enter.
The following alert appears:
The serial number is modified by qualified service personnel and must match
the serial number located on the chassis.
4. Click OK.
5. Type the serial number and press Enter.
6. Select the Product ID field and press Enter.
The following alert appears:
Product ID is modified only by qualified personnel. This value must match
the product ID located on the chassis.
7. Type the product ID and press Enter.
8. Press F10 to save the configuration.
The procedure is complete.
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HPE Trusted Platform Module 2.0 Gen10 Option
The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part.
CAUTION: If the TPM is removed from the original server and powered up on a different server,
data stored in the TPM including keys will be erased.
If you suspect a TPM board failure, leave the TPM installed and remove the system board (Replacing
the system board assembly on page 75). Contact a Hewlett Packard Enterprise authorized service
provider for a replacement system board and TPM board.
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Troubleshooting
Troubleshooting resources
Troubleshooting resources are available for HPE Gen10 server products in the following documents:
• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common
problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance.
• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error
messages and information to assist with interpreting and resolving error messages.
• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and
cautionary IML events.
To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (
www.hpe.com/info/gen10-troubleshooting).
http://
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Diagnostic tools
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (
UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide
range of configuration activities, including:
• Configuring system devices and installed options.
• Enabling and disabling system features.
• Displaying system information.
• Selecting the primary boot controller or partition.
• Configuring memory options.
• Launching other preboot environments.
HPE servers with UEFI can provide:
http://www.hpe.com/info/qs).
• Support for boot partitions larger than 2.2 TB. Such configurations could previously only be used for
boot drives when using RAID solutions.
• Secure Boot that enables the system firmware, option card firmware, operating systems, and software
collaborate to enhance platform security.
• UEFI Graphical User Interface (GUI)
• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.
• Boot support for option cards that only support a UEFI option ROM.
Selecting the boot mode
This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot
options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The
system must boot in UEFI Mode to use certain options, including:
• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from
URL
• Fibre Channel/FCoE Scan Policy
NOTE: The boot mode you use must match the operating system installation. If not, changing the boot
mode can impact the ability of the server to boot to the installed operating system.
Prerequisite
When booting to UEFI Mode, leave UEFI Optimized Boot enabled.
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Procedure
1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Boot Options > Boot Mode.
2. Select a setting.
• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.
• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy
BIOS compatibility mode.
3. Save your setting.
4. Reboot the server.
Secure Boot
Secure Boot is a server security feature that is implemented in the BIOS and does not require special
hardware. Secure Boot ensures that each component launched during the boot process is digitally signed
and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Secure Boot validates the software identity of the following components in the boot process:
• UEFI drivers loaded from PCIe cards
• UEFI drivers loaded from mass storage devices
• Preboot UEFI Shell applications
• OS UEFI boot loaders
When Secure Boot is enabled:
• Firmware components and operating systems with boot loaders must have an appropriate digital
signature to execute during the boot process.
• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the
authorized keys to boot. For more information about supported operating systems, see http://
www.hpe.com/servers/ossupport.
You can customize the certificates embedded in the UEFI BIOS by adding or removing your own
certificates, either from a management console directly attached to the server, or by remotely connecting
to the server using the iLO Remote Console.
You can configure Secure Boot:
• Using the System Utilities options described in the following sections.
• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett
Packard Enterprise website (http://www.hpe.com/info/redfish).
• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys,
and security reports.
Launching the Embedded UEFI Shell
Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is
a preboot command-line environment for scripting and running UEFI applications, including UEFI boot
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loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to
configure and update the system BIOS.
Prerequisites
Embedded UEFI Shell is set to Enabled.
Procedure
1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.
The Embedded UEFI Shell screen appears.
2. Press any key to acknowledge that you are physically present.
This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot
certificates using third-party UEFI tools, are not restricted.
3. If an administrator password is set, enter it at the prompt and press Enter.
The Shell> prompt appears.
4. Enter the commands required to complete your task.
5. Enter the exit command to exit the Shell.
Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE
Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and
consistent way to deploy servers.
Intelligent Provisioning 3.30 and later includes HPE SMB Setup. When you launch F10 mode from the
POST screen, you are prompted to select whether you want to enter the Intelligent Provisioning or HPE
SMB Setup mode.
NOTE: After you have selected a mode, you must reprovision the server to change the mode that
launches when you boot to F10.
Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett
Packard Enterprise-branded versions of OS software. Intelligent Provisioning also prepares the system to
integrate optimized server support software from the Service Pack for ProLiant (SPP). SPP is a
comprehensive systems software and firmware solution for ProLiant servers, server blades, their
enclosures, and HPE Synergy compute modules. These components are preloaded with a basic set of
firmware and OS components that are installed along with Intelligent Provisioning.
IMPORTANT: HPE ProLiant XL servers do not support operating system installation with Intelligent
Provisioning, but they do support the maintenance features. For more information, see "Performing
Maintenance" in the Intelligent Provisioning user guide and online help.
After the server is running, you can update the firmware to install additional components. You can also
update any components that have been outdated since the server was manufactured.
To access Intelligent Provisioning:
• Press F10 from the POST screen and enter either Intelligent Provisioning or HPE SMB Setup.
• From the iLO web interface using Always On. Always On allows you to access Intelligent
Provisioning without rebooting your server.
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Intelligent Provisioning operation
Intelligent Provisioning includes the following components:
• Critical boot drivers
• Active Health System (AHS)
• Erase Utility
• Deployment Settings
IMPORTANT:
• Although your server is preloaded with firmware and drivers, Hewlett Packard Enterprise
recommends updating the firmware upon initial setup. Also, downloading and updating the latest
version of Intelligent Provisioning ensures the latest supported features are available.
• For ProLiant servers, firmware is updated using the Intelligent Provisioning Firmware Update
utility.
• Do not update firmware if the version you are currently running is required for compatibility.
NOTE: Intelligent Provisioning does not function within multihomed configurations. A multihomed host is
one that is connected to two or more networks or has two or more IP addresses.
Intelligent Provisioning provides installation help for the following operating systems:
• Microsoft Windows Server
• Red Hat Enterprise Linux
• SUSE Linux Enterprise Server
• VMware ESXi/vSphere Custom Image
• ClearOS
Not all versions of an OS are supported. For information about specific versions of a supported operating
system, see the OS Support Matrix on the Hewlett Packard Enterprise website (http://www.hpe.com/
info/ossupport).
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote
Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement.
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HPE InfoSight for servers
The HPE InfoSight portal is a secure web interface hosted by HPE that allows you to monitor supported
devices through a graphical interface.
HPE InfoSight for servers:
• Combines the machine learning and predictive analytics of HPE InfoSight with the health and
performance monitoring of Active Health System (AHS) and HPE iLO to optimize performance and
predict and prevent problems
• Provides automatic collection and analysis of the sensor and telemetry data from AHS to derive
insights from the behaviors of the install base to provide recommendations to resolve problems and
improve performance
For more information on getting started and using HPE InfoSight for servers, go to: http://www.hpe.com/
info/infosight-servers-docs.
USB support
Hewlett Packard Enterprise Gen10 servers support all USB operating speeds depending on the device
that is connected to the server.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
server administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three
interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide
support for configuration tasks. Some of the advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage
Administrator Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured
before the operating system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone
bootable ISO image) and online:
• Accessing HPE SSA in the offline environment
IMPORTANT: If you are updating an existing server in an offline environment, obtain the latest
version of HPE SSA through Service Pack for ProLiant before performing configuration
procedures.
Using one of multiple methods, you can run HPE SSA before launching the host operating system. In
offline mode, users can configure or maintain detected and supported devices, such as optional Smart
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in
the offline environment, such as setting the boot controller and boot volume.
• Accessing HPE SSA in the online environment
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This method requires an administrator to download the HPE SSA executables and install them. You
can run HPE SSA online after launching the host operating system.
For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard
Enterprise website.
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Component identification
Front panel components
Item Description
1 Box 2
2 Box 1
3 USB 3.0 ports (2)
4 iLO Service Port
5 PCI fan
6 Slim optical drive (optional)
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Front panel LEDs and buttons
Item Description Status Definition
1 Power On/Standby button
and system power LED
2 Health LED
1
3 NIC status LED
1
1
Solid green Normal
Flashing green Performing power-on sequence
Solid amber System in standby
Off No power present
2
Solid green Normal
Flashing green iLO is rebooting.
Flashing amber System degraded
Flashing red System critical
3
3
Solid green Linked to network
Flashing green Network active
Off No network activity
1
When all three LEDs described in this table simultaneously, a power fault has occurred. For more information, see
Front panel LED power fault codes on page 88.
2
Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the front I/O cable is disconnected.
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3
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all
power faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Smart Array SR Gen10 controller 6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Rear panel components
Item Description
1 Standard power supply (non-hot-plug)
2 Kensington security slot
3 Padlock eye
4 Flexible Slot power supply 1 (hot-plug)
5 Flexible Slot power supply 2 (hot-plug)
88 Component identification
Table Continued
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Item Description
6 NIC port 1
1
7 System fan
8 iLO Management Port
9 Slot 5 PCIe3 x8 (8, 4, 1)
10 Slot 4 PCIe3 x16 (16, 8, 4, 1)
11 Serial port (optional)
12 Slot 3 PCIe3 x8 (8, 4, 1)
13 Slot 2 PCIe3 x8 (4, 1)
14 Slot 1 PCIe3 x16 (16, 8, 4, 1)
15 USB 3.0 ports (2)
16 USB 2.0 ports (2)
17 NIC port 2
1
18 VGA port
1
The Broadcom 5720-based embedded HPE 332i Ethernet LAN controller provides a PCIe 2.0 x1 host interface to the
onboard NIC ports.
Rear panel LEDs and button
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Item Description Status Definition
1 Power supply LED Solid green Normal
Off One or more of following conditions exists:
• Power is unavailable.
• Power supply failed
• Power supply is in standby mode.
• Power supply error
2 iLO link LED Solid green Network link
Off No network link
3 iLO status LED Solid green Linked to network
Flashing green Network active
Off No network link
4 NIC link LED Solid green Network link
5 NIC status LED Solid green Linked to network
6 UID button/LED Solid blue Activated
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on.
For more information, see the iLO user guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ilo-docs).
Off No network link
Flashing green Network active
Off No network link
Flashing blue System is being managed remotely.
Off Deactivated
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System board components
Item Description
1 Fan connector 4 for the redundant system fan
2 Fan connector 3 for the default and redundant system fans
3 DIMM slots
4 24-pin power supply connector
5 RPSU connector
6 Processor
7 System battery
8 Front I/O cable connector
9 x4 SATA port 1
10 x4 SATA port 2
11 iLO Service Port connector
Table Continued
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Item Description
12 Front USB 3.0 assembly connector
13 x1 SATA port 9
14 TPM connector
15 Fan connector 1 for the default and redundant PCI fans
16 Fan connector 2 for the redundant PCI fan
17 x1 SATA port 10
18 Controller backup power connectors (2)
19 microSD card slot
1
20 System maintenance switch
21 Energy pack connector
22 Internal USB 2.0 port
23 Slot 5 PCIe3 x8 (4, 1)
24 Serial port connector
25 Slot 4 PCIe3 x16 (16, 8, 4, 1)
26 Internal USB 3.0 port
27 Slot 3 PCIe3 x8 (8, 4, 1)
28 Slot 2 PCIe3 x8 (4, 1)
29 Slot 1 PCIe3 x16 (16, 8, 4, 1)
1
If the memory card connected to the microSD slot is not visible in Windows Device Manager, in the menu bar, click
View > Show hidden device.
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System maintenance switch descriptions
Position Default Function
1
S1
S2 Off Reserved
S3 Off Reserved
S4 Off Reserved
1
S5
Off
Off
Off = iLO security is enabled.
On = iLO security is disabled.
Off = Power-on password is enabled.
On = Power-on password is disabled.
S61, 2,
3
Off
S7 Off Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
1
To access the redundant ROM, set S1, S5, and S6 to On.
2
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all
configuration settings to their manufacturing defaults.
3
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored. For more information, see Secure Boot on page 81.
DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section
helps you to use the label to locate specific information about the DIMM.
Off = No function
On = Restore default manufacturing settings
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Item Description Example
1 Capacity
2 Rank
3 Data width on DRAM
4 Memory generation
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
5 Maximum memory speed
6 CAS latency
7 DIMM type
2133 MT/s
2400 MT/s
2666 MT/s
2933 MT/s
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
Y = CAS 21-21-21 (for RDIMM, LRDIMM)
Y = CAS 24-21-21 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
94 Component identification
E = Unbuffered ECC (UDIMM)
Page 95
For more information about product features, specifications, options, configurations, and compatibility, see
the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/DDR4SmartMemoryQS).
DIMM slot locations
The DIMM slots are numbered 1 through 6. The arrow in the following illustration points to the front of the
server.
PCIe slot description
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Item Description Definition
1 PCI Express version
Each PCIe version corresponds to a specific data
transfer rate between the processor and peripheral
devices. Generally, a version update corresponds to an
increase in transfer rate.
• PCIe 1.x
• PCIe 2.x
• PCIe 3.x
The PCIe technology is under constant development.
For the latest information, see the PCI-SIG website.
2 Physical connector link width
3 Negotiable link width These numbers correspond to the maximum link
Drives
Low profile LFF drive LED definitions
PCIe devices communicate through a logical
connection called an interconnect or link. At the
physical level, a link is composed of one or more lanes.
The number of lanes is written with an "×" prefix with
×16 being the largest size in common use.
• ×1
• ×2
• ×4
• ×8
• ×16
bandwidth supported by the slot.
Item LED Status Definition
1 Fault
\Locate
96 Component identification
Solid amber The drive has failed.
Solid blue The drive is operating normally and being identified by a
management application.
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Item LED Status Definition
Flashing amber/blue
(1 flash per second)
Flashing amber
(1 flash per second)
The drive has failed, or a predictive failure alert has been
received for this drive; it also has been identified by a
management application.
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
2 Online
\Activity
Solid green The drive is online and has no activity.
Flashing green
(4 flashes per second)
Flashing green
(1 flash per second)
Off The drive is not configured by a RAID controller or a spare
Hot-plug drive LED definitions
The drive is operating normally and has activity.
The drive is doing one of the following:
• Rebuilding
• Performing a RAID migration
• Performing a strip size migration
• Performing a capacity expansion
• Performing a logical drive extension
• Erasing
• Spare part activation
drive.
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity
ring
Off No drive activity
Rotating green Drive activity
Table Continued
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Item LED Status Definition
3 Do not
remove
Off Removing the drive does not cause a logical drive to fail.
4 Drive
status
Flashing green
Flashing amber/
Flashing amber The drive is not configured and predicts the drive will fail.
Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Solid green The drive is a member of one or more logical drives.
The drive is doing one of the following:
• Rebuilding
• Performing a RAID migration
• Performing a strip size migration
• Performing a capacity expansion
• Performing a logical drive extension
• Erasing
• Spare part activation
The drive is a member of one or more logical drives and predicts the
green
drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller or a spare drive.
Drive bay numbering
Drive bay numbering depends on how the drive backplane is connected. In this server, the backplane can
be connected to the:
• Embedded Smart Array controller through the onboard SATA ports
• Smart Array type-p SR Gen10 controllers
When the backplane is connected to a storage controller, the drive bay numbering for each drive box
starts at 1.
• LFF drive bay numbering: Smart Array controller
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• LFF drive numbering: Smart Array controller
• SFF drive bay numbering: Smart Array controller
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Fans
Fan locations
Item Description
1 Default system fan
2 Default PCI fan
The server also supports the redundant fan options. For more information, see HPE ProLiant ML110
Gen10 User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/ml110gen10-
docs).
100 Component identification
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