Data sheet
HPE Installation and Startup Service for
HPE Moonshot System
HPE Lifecycle Event Services
Service overview
HPE Installation and Startup Service for the HPE Moonshot System infrastructure provides for the installation of one HPE Moonshot 1500
Chassis and its associated Moonshot servers and network switches, as well as operating system deployment and basic configuration of OS
network parameters to establish network connectivity, as more fully described below.
In response to the needs of the majority of HPE Moonshot customers, this fixed-price service targets new hardware installation and software
deployments for the Moonshot system, subject to the limitations below. For more advanced installation, configuration, and integration
requirements, custom deployments are available through a mutually agreed and executed Statement of Work (SOW), based upon the
customer’s needs.
Service benefits
This service provides a trained Hewlett Packard Enterprise (HPE) service specialist to perform an installation that meets HPE quality
standards for:
• Delivery of the service at a mutually scheduled time convenient to your organization
• Eicient and eective HPE Moonshot chassis and cartridge integration of hardware components
• Timely installation, provided all service prerequisites are met prior to commencement of service
• Reduction in implementation time and cost
• Verification prior to installation that all service prerequisites are met
• Helping you eectively utilize HPE products from the knowledge gained during on-site delivery of the service
Service feature highlights
• Service planning
• Service deployment
• Installation verification tests (IVTs)
• Orientation and knowledge-transfer session
Data sheet
Tab le 1 . Service features
Feature Delivery specifications
Page 2
Service planning Prior to coming on-site, an HPE service specialist will work with the customer to review and collect the required information to perform this
Service deployment These specif ic on-site ser ver hardware integration and configuration activities will be provided:
Installation verification
tests (IVTs)
service, plan all the necessary activities, including the identification of any prerequisites, and schedule the delivery of the service at a time
mutually agreed upon by HPE and the customer, which shall be during local HPE standard business days and hours, excluding HPE holidays,
unless other wise agreed by HPE.
Any services provided outside of HPE standard business hours may be subject to additional charges.
• Integration of hardware components
• Racking of the HPE Moonshot 1500 Chassis into a rack system
• Connection of system power and network cables to the chassis
• Installation of HPE ProLiant Server Cartridges for HPE Moonshot System based upon HPE Moonshot 1500 chassis standard configuration
guidelines
• Chassis setup and configuration utilizing HPE Integrated Lights-Out (iLO) Chassis Manager
• Verify that firmware is at the latest supported version. If needed, update firmware to bring it into compliance.
The operating system environment configuration will provide the following:
• One HPE-supported operating system (OS) image will be installed to all server nodes within a single HPE Moonshot 1500 Chassis, provided
an established HPE Insight Cluster Management Utilit y (CMU) or Microsoft® Windows® Deployment Services (WDS) environment exists
with a functional PXE boot environment and server provisioning capabilities to load a customer supplied OS image.
• Configure basic OS network parameters to establish LAN connectivity
HPE will provide the following activities specific to the one (1) HPE ProLiant Moonshot 1500 Chassis:
• Verify proper racking and cabling (power and network)
• Verify all hardware components in chassis successfully complete power-on self-tests (POSTs)
• Verify communication between HPE iLO Chassis Manager and chassis components
• Verify HPE iLO Chassis Manager, cartridges, and network switches are configured to the customer’s specifications as documented in the
Pre-delivery Checklist and agreed during the Service planning process.
HPE will provide the following operating system activities (if applicable):
• Power the compute cartridges on
• Verify the OS boot process using HPE standard verification procedures
• Verify network connectivity using HPE standard verification procedures
Orientation and
knowledge-transfer
session
Upon completion of the HPE Installation and Startup Service for HPE Moonshot System infrastructure, and on the same day the installation is
provided, the HPE service specialist will conduct an orientation session not to exceed 30 minutes on product usage and special features, and
will be available to answer questions as appropriate. The customer is responsible for ensuring attendance at this session and for handling any
logistics necessary to enable HPE to provide the orientation session.
Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
• Have a new HPE Moonshot 1500 Chassis, a supported version of Microsoft or Linux® operating system and valid licenses
• Have completed a remote site preparation review prior to installation to verify that all requirements have been met in accordance to the
HPE Moonshot System Site Planning Guide document. HPE can perform an on-site environmental site review for an additional fee
• Have provided documented network settings (host name, IP address, subnet, gateway) as part of the service planning process prior to
arrival of the HPE service delivery specialist
• Have all network cabling and connectors installed and functional prior to HPE delivery of on-site services
• Have a functional PXE boot environment with server provisioning capabilities to load an OS image (e.g., HPE Insight Cluster Management
Utility [CMU])
Data sheet
Page 3
Service limitations
All services will be delivered during local HPE standard business days and hours, excluding HPE holidays.
Services are limited to the installation of the maximum number of HPE ProLiant Server Cartridges for HPE Moonshot System and
associated networking switches that can fit into one (1) HPE Moonshot 1500 Chassis at one customer location.
Only HPE-supported OS (Microsoft Windows Server®, RHEL, and SLES Linux) will be deployed. Excluded from this service are activities such
as, but not limited to, the following:
• Service deployment on hardware not covered by an HPE warranty or HPE support agreement
• Service deployment on hardware covered by a third-party maintenance contract
• Installation and configuration of Hypervisors (VMware®, Microsoft Hyper-V, XenServer) or client OSs (Windows 7, 81, or 10); customers
may purchase these services separately
• OS provisioning with a third-party or customized software tool; customers requiring such service may purchase additional technical
consulting services, which will be delivered under a custom SOW during a separate engagement
• Advanced network configuration and customization, such as stacking multiple HPE Moonshot 1500 Network Switches, and configuration
of Virtual Local Area Networks (VLANs) or Link Aggregation (LAG) groups
• Planning, design, implementation, or assessment of the customer’s overall Storage Area Network (SAN) or fabric architecture
• Services that, in the opinion of HPE, are required due to unauthorized attempts by non-HPE personnel to install, repair, maintain, or modify
hardware, firmware, or software
• Site inspection activities such as a comprehensive analysis of the customer facility’s power, cooling, and humidity, airborne contaminant,
and vibration levels, and determination of whether the data center’s raised floor has suicient structural capability to accommodate the
weight of newly installed equipment
• Environmental compliance or site preparation
• External cabling
• Application integration or integration of third-party products or peripherals not included with the system
• Assembly of external storage devices
• Assembly of racks or other computer room site preparation
• Software training, troubleshooting, repair, tuning, or customization
• Any services not clearly specified in this document
Customer responsibilities
The customer will:
• Contact an HPE service specialist within 90 days of date of purchase to schedule the delivery of the service
• Designate a person from the customer’s sta who, on behalf of the customer, will grant all approvals; provide information; ensure that all
hardware, firmware, and software that the HPE service specialist will need in order to deliver this service are available and that software
products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
• Ensure that all service prerequisites as identified under Service eligibility are met
• Ensure that all site preparation, power supply compatibility requirements, network cabling and configuration, and other specified service
prerequisites—as listed in the Service eligibility section or as otherwise communicated to customer—have been met
• Ensure that HPE-approved rack and rack-mount kits to which the device will be attached have been prepared for device installation and
are capable of supporting a fully populated HPE Moonshot 1500 Chassis
Data sheet
• Uncrate products and place the boxes in the immediate location where the installation service will take place
• Adhere to licensing terms and conditions regarding the use of any HPE service tools used to facilitate the delivery of this service, if applicable
• Allow HPE full and unrestricted access to all locations where the service is to be performed
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power, and any network connections required
• Be responsible for all data backup and restore operations
• Ensure that all hardware that the HPE service delivery specialist will need in order to perform this service is available in the device
installation location
General provisions and other exclusions
Customer acknowledges and agrees that HPE may use resources outside the country of purchase for delivery of these services unless
otherwise specified as part of a service feature description.
HPE reserves the right to charge, on a time and materials basis, for any additional work over and above the service package pricing that may
result from work required to address service prerequisites or other requirements that are not met by the customer.
HPE reserves the right to re-price this service if the customer does not schedule and provide for subsequent delivery within 90 days of purchase.
HPE’s ability to deliver this service is dependent upon the customer’s full and timely cooperation with HPE, as well as the accuracy and
completeness of any information and data the customer provides to HPE.
Travel charges may apply; consult your local HPE oice.
Ordering information
The HPE Moonshot Installation and Startup Service can be ordered using the following service part number(s):
• Flex SKU: HA114A1#56S
• Fixed SKU: U1V75E
Learn more at
hpe.com/services/operational
hpe.com/services/professional
hpe.com/info/moonshot
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© Copyright 2013–2014, 2016–2017 Hewlett Packard Enterprise Development LP. The information contained herein is subject
to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data
sheet, or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Microsoft, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. VMware is a
registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other third-party trademark(s)
is/are property of their respective owner(s).
4AA4-5260ENN, November 2017, Rev. 4
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