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HPE D2500sb Gen10 Storage Blade Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software.
Part Number: P04123-002
Published: July 2019
Edition: 2
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©
Copyright 2019, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in
the United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
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Contents
Customer self repair............................................................................... 5
Illustrated parts catalog........................................................................15
Removal and replacement procedures...............................................18
Parts-only warranty service ........................................................................................................14
Storage BladeSystem components.............................................................................................15
FBWC capacitor pack.......................................................................................................15
Drive drawer backplane................................................................................................... 16
Drive blank....................................................................................................................... 16
Controller assembly..........................................................................................................16
Enclosure release latch....................................................................................................16
Solid-state drives..............................................................................................................16
Hard Drives...................................................................................................................... 16
Required tools.............................................................................................................................18
Safety considerations..................................................................................................................18
Preventing electrostatic discharge................................................................................... 18
Symbols on equipment.....................................................................................................18
Storage blade warnings and cautions.............................................................................. 19
Storage blade preparation.......................................................................................................... 19
Servicing internal storage blade components.................................................................. 20
Avoiding equipment damage and data loss..................................................................... 21
Removing the access panel............................................................................................. 23
Installing the access panel............................................................................................... 23
Removing and replacing a drive blank........................................................................................24
Removing and replacing drives...................................................................................................26
Removing and replacing the FBWC capacitor pack................................................................... 27
Removing the controller assembly..............................................................................................28
Replacing the controller assembly.............................................................................................. 31
Entering product information............................................................................................ 32
Removing and replacing the drive drawer backplane................................................................. 33
Removing and replacing the enclosure release latch assembly................................................. 37
Diagnostic tools.................................................................................... 39
Product QuickSpecs................................................................................................................... 39
UEFI System Utilities.................................................................................................................. 39
Selecting the boot mode ................................................................................................. 39
Secure Boot......................................................................................................................40
Launching the Embedded UEFI Shell ............................................................................. 40
Intelligent Provisioning................................................................................................................ 41
HPE Insight Remote Support......................................................................................................41
USB support................................................................................................................................42
External USB functionality................................................................................................42
HPE Smart Storage Administrator.............................................................................................. 42
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Troubleshooting....................................................................................43
Troubleshooting resources..........................................................................................................43
Component identification.....................................................................44
Front panel components............................................................................................................. 44
Front panel LEDs........................................................................................................................ 45
Drive drawer open alarm..................................................................................................46
Drive LED definitions.................................................................................................................. 46
Specifications........................................................................................48
Environmental specifications...................................................................................................... 48
Storage blade specifications....................................................................................................... 48
Support and other resources...............................................................49
Accessing Hewlett Packard Enterprise Support......................................................................... 49
Accessing updates......................................................................................................................49
Customer self repair....................................................................................................................50
Remote support.......................................................................................................................... 50
Warranty information...................................................................................................................50
Regulatory information................................................................................................................51
Documentation feedback............................................................................................................ 51
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Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
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un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
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Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
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Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
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Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
10 Customer self repair
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Customer self repair 11
Page 12
12 Customer self repair
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Customer self repair 13
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Parts-only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts-only warranty service. Under the
terms of parts-only warranty service, Hewlett Packard Enterprise provides replacement parts, free of
charge.
For parts-only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts for you, you are charged for the travel and labor costs of this service.
14 Customer self repair
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Illustrated parts catalog
2
1
4
3
5
This chapter lists the hardware spare parts supported by the storage blade.
Storage BladeSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (
www.hpe.com/info/partssurfer).
http://
Item Description
1 FBWC capacitor pack
2 Drive drawer backplane
3 Drive blank
4 P408i-sb storage controller assembly
5 Enclosure release latch
6 Solid-state drives
7 Hard drives
1
Not shown
For more information, see Removal and replacement procedures.
FBWC capacitor pack
Customer self repair on page 5: mandatory
1
1
Illustrated parts catalog 15
Page 16
Description Spare part number
FBWC capacitor pack P05016-001
Drive drawer backplane
Customer self repair on page 5: optional
Description Spare part number
Drive drawer backplane 685034-001
Drive blank
Customer self repair on page 5: mandatory
Description Spare part number
Drive blank 670033-001
Controller assembly
Customer self repair on page 5: optional
Description Spare part number
Controller assembly P05070-001
Enclosure release latch
Customer self repair on page 5: mandatory
Description Spare part number
Enclosure release latch 621522-001
Solid-state drives
Customer self repair on page 5: mandatory
Description Spare part number
400GB SAS MU SFF SC SSD 872505-001
800GB SAS WI SFF SC SSD 873564-001
480GB SAS MU SFF SC SSD (hotplug) 873566-001
800GB SATA 6G SFF SC SSD 872514-001
960GB SATA 6G SFF SC SSD 875865-001
1.9TB SATA 6G RI SFF SC SSD 878852-001
480GB SATA 6G MU SFF SC SSD 875863-001
Hard Drives
Customer self repair on page 5: mandatory
16 Illustrated parts catalog
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Description Spare part number
300GB SAS 15K SFF SC DS HDD 870792-001
1.8TB SAS 10K SFF SC 512e DS HDD 872738-001
2.4TB SAS 10K SFF SC 512e DS HDD (hotplug) 881507-001
Illustrated parts catalog 17
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Removal and replacement procedures
This chapter provides detailed instructions on how to remove and replace component spare parts.
Required tools
You need the following items for some procedures:
T-10 Torx screwdriver
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
18 Removal and replacement procedures
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This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Storage blade warnings and cautions
WARNING: To reduce the risk of shock or injury from high-current electrical energy, do not remove
the storage blade access panel and then install the storage blade into the enclosure.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: Do not operate the storage blade with the access panel removed. Operating the storage
blade in this manner results in improper airflow and improper cooling that can lead to thermal
damage.
CAUTION: When performing non-hot-plug operations, you must power down the server blade
and/or the system. However, it may be necessary to leave the server blade powered up when
performing other operations, such as hot-plug installations or troubleshooting.
Storage blade preparation
Removal and replacement procedures 19
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Servicing internal storage blade components
Procedure
1. Power down the partner server blade and storage blade.
2. Remove the storage blade.
Powering down the partner server blade and storage blade
Prerequisites
In systems that use the storage blade as external data storage, ensure that the partner server blade is the
first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the
system and the OS are shut down in an orderly manner.
IMPORTANT:
• Removing the storage blade without first powering down the partner server blade eliminates the
PCIe link between the server blade and storage blade and can cause the server to crash.
• If installing a hot-plug device, it is not necessary to power down the storage blade.
Procedure
To power down the storage blade, power down the partner server blade. For more information, see the
server blade documentation.
The system health LED flashes amber.
Removing the storage blade
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Procedure
1. Identify the proper storage blade.
2. Power down the partner server blade and storage blade.
3. Remove the storage blade.
20 Removal and replacement procedures
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2
1
4. Place the storage blade on a flat, level work surface.
Avoiding equipment damage and data loss
CAUTION: Remove the drives and store them in a static-free environment any time the access
panel is removed to avoid equipment damage and data loss.
Removing drives
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: To prevent improper cooling and thermal damage, do not operate the storage blade or
the enclosure unless all recommended drive and device bays are populated with either a
component or a blank.
CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer
open alarm is triggered under the following conditions:
• A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open. The drives are
not fully protected by system air flow.
• A fast beep and flash (2 per second)—To avoid drive damage or data loss and storage blade
shutdown, close the drive drawer immediately.
When the drives reach critical temperatures, the system shuts down.
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Procedure
2
1
1. Back up all data on the storage blade
2. Power down the partner server blade and the storage blade
3. Remove the storage blade
4. Open the drive drawer.
IMPORTANT: The drive drawer is not fully extended until the rail lock is engaged. To engage the
rail lock, extend the drive drawer approximately 2.54 cm (1 inch) past the initial resistance.
5. Remove the drives.
6. To indicate the drive bay from which it was removed, place an identifying label on each drive.
7. Place the drives in a static-free environment.
When the service procedures are complete, return each drive to the bay in the drive drawer from which it
was removed.
22 Removal and replacement procedures
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Removing the access panel
3
1
2
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Procedure
1. Back up all data on the storage blade.
2. Power down the partner server blade and storage blade.
3.
Remove the storage blade.
4. Press the access panel release button. Slide the access panel toward the rear of the storage blade by
approximately 0.8 inches. Remove the access panel.
Installing the access panel
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Removal and replacement procedures 23
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CAUTION: Do not operate the storage blade for long periods with the access panel open or
2
1
1
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Procedure
1. Place the access panel on top of the storage blade so that the panel extends 0.8 inches past the rear
of the storage blade. Ensure that the panel fits into the access panel guides.
2. Slide the access panel toward the front of the storage blade.
The access panel locks into position.
Removing and replacing a drive blank
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: To prevent improper cooling and thermal damage, do not operate the storage blade or
the enclosure unless all recommended drive and device bays are populated with either a
component or a blank.
24 Removal and replacement procedures
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CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer
1
2
open alarm is triggered under the following conditions:
• A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open. The drives are
not fully protected by system air flow.
• A fast beep and flash (2 per second)—To avoid drive damage or data loss and storage blade
shutdown, close the drive drawer immediately.
When the drives reach critical temperatures, the system shuts down.
Procedure
1. Open the drive drawer.
2. Remove the drive blank.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 25
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Removing and replacing drives
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: To prevent improper cooling and thermal damage, do not operate the storage blade or
the enclosure unless all recommended drive and device bays are populated with either a
component or a blank.
CAUTION: Thermal regulation is maintained only when the drive drawer is closed. The drive drawer
open alarm is triggered under the following conditions:
• A slow beep and flash (1 every 5 seconds) indicate that the drive drawer is open. The drives are
not fully protected by system air flow.
• A fast beep and flash (2 per second)—To avoid drive damage or data loss and storage blade
shutdown, close the drive drawer immediately.
When the drives reach critical temperatures, the system shuts down.
Procedure
1. Determine the status of the drives from the drive LED definitions.
2. Back up all data on the storage blade
3. Open the drive drawer.
IMPORTANT: The drive drawer is not fully extended until the rail lock is engaged. To engage the
rail lock, extend the drive drawer approximately 2.54 cm (1 inch) past the initial resistance.
26 Removal and replacement procedures
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4. Remove the drive.
2
1
To replace the component, reverse the removal procedure.
Removing and replacing the FBWC capacitor pack
Prerequisites
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Removal and replacement procedures 27
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Procedure
2
3
1
1. Back up all data on the storage blade.
2. Power down the partner server blade and the storage blade.
3. Remove the storage blade.
4. Remove the access panel.
5. Disconnect the FBWC capacitor pack cable from the controller assembly, and then remove the
component.
To replace the component, reverse the removal procedure.
Removing the controller assembly
Prerequisites
You need a T-10 Torx screwdriver.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Procedure
1. Back up all data on the storage blade
2. Power down the partner server blade and the storage blade
3. Remove the storage blade
28 Removal and replacement procedures
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4. Remove the access panel.
5. Remove the FBWC capacitor pack.
6. Remove the pass-through cable cover from the drive drawer.
CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when
removing, and guide the cable back to the coiled position in the chassis. If you do not hold the
cable securely while it is under tension, it can become coiled up and possibly damaged.
7. Remove the pass-through board and cable from the drive drawer.
8. Remove the capacitor cover.
NOTE: The capacitor cover screw is longer than the remaining system board screws.
Removal and replacement procedures 29
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1
2
CAUTION: To avoid damage to the cable spool guides, do not pull them outwards.
9. To remove the pass-through cable from the carrier, pull the cable spool guides toward you with both
index fingers, and then push the cable spool away from you with both thumbs.
10. Remove the controller assembly.
30 Removal and replacement procedures
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1
1
1
2
Replacing the controller assembly
Prerequisites
You need a T-10 Torx screwdriver.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Procedure
1. Install the controller assembly.
2. Install the pass-through cable in the carrier.
Be sure to route the cable under the chassis support rail.
Removal and replacement procedures 31
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3. Install the pass-through board and cable in the drive drawer.
4. Install the pass-through cable cover on the drive drawer.
5. Install the capacitor cover.
6. Install the FBWC capacitor pack.
7. Install the access panel.
8. Install all drives.
9. Install the storage blade.
10. Power up the partner server blade.
Entering product information
After you replace the controller, you must re-enter the product identification and serial number in the
Onboard Administrator using the command line. Access the Onboard Administrator CLI:
• locally from a laptop connected to a serial port connector on the rear of the Onboard Administrator
module
• remotely through a Telnet or SSH session
Procedure
1. Obtain the serial number from the product information tag.
2. Access the Onboard Administrator CLI.
3. Issue the following command in the CLI:
SET DEVICE SERIAL_NUMBER BLADE <bay number> <serial number>
32 Removal and replacement procedures
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Removing and replacing the drive drawer backplane
Prerequisites
You need a T-10 Torx screwdriver.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
CAUTION: If the pass-through board and cable are not removed before removing the drive drawer,
then damage could occur to the drive drawer, cable, and controller board.
Procedure
1. Back up all data on the storage blade.
2. Power down the partner server blade and storage blade.
3. Remove the storage blade.
4. Remove all drives.
5. Remove the access panel.
6. Remove the pass-through cable cover from the drive drawer.
CAUTION: The pass-through cable is under tension. Hold the end of the cable firmly when
removing, and guide the cable back to the coiled position in the chassis.
7. Remove the pass-through board and cable from the drive drawer.
Removal and replacement procedures 33
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8. Remove the drive drawer from the drawer slides by pressing the red tabs and disengaging the drive
drawer stops.
9. Place the drive drawer on a flat, level work surface.
10. Remove the bezel.
34 Removal and replacement procedures
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1
2
2
2
2
3
11. Remove the LED panel.
1
2
12. Rotate the drive drawer cage and remove the electrostatic discharge plate.
Removal and replacement procedures 35
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1
2
13. Flip the drive drawer cage and remove the screws from the backplane bracket.
14. Remove the backplane bracket and backplane.
36 Removal and replacement procedures
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15. To replace the component, reverse the removal procedure.
CAUTION: Be sure that the pass-through board is fully installed before installing the drive
drawer. Otherwise, damage may occur to the pass-through board or drive drawer.
16. After replacing the drive drawer backplane, run the SPP 2018.06 or later to update the HPE SAS
expander firmware. Performing this step enables compatibility with the HPE D2500sb Storage Blade.
Download the SPP from the Hewlett Packard Enterprise website (http://www.hpe.com/servers/spp/
download).
Removing and replacing the enclosure release latch assembly
Prerequisites
You need a T-10 Torx screwdriver.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the storage blade before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
CAUTION: Do not operate the storage blade for long periods with the access panel open or
removed. Operating the storage blade in this manner results in improper airflow and improper
cooling that can lead to thermal damage.
Procedure
1. Back up all data on the storage blade
2. Power down the storage blade
3. Remove the storage blade.
Removal and replacement procedures 37
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4. Remove all drives.
5. Remove the access panel.
6. Remove drive drawer.
7. Remove the bottom drive drawer slide assembly from the chassis.
You do not need to remove the remaining slide assembly from the chassis or either slide assembly
from the drive drawer.
8. Remove the failed enclosure release latch assembly.
To replace the component, reverse the removal procedure.
38 Removal and replacement procedures
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Diagnostic tools
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (
UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. Its features enable you to perform a wide
range of configuration activities, including:
• Configuring system devices and installed options.
• Enabling and disabling system features.
• Displaying system information.
• Selecting the primary boot controller or partition.
• Configuring memory options.
• Launching other preboot environments.
HPE servers with UEFI can provide:
http://www.hpe.com/info/qs).
• Support for boot partitions larger than 2.2 TB. Such configurations could previously only be used for
boot drives when using RAID solutions.
• Secure Boot that enables the system firmware, option card firmware, operating systems, and software
collaborate to enhance platform security.
• UEFI Graphical User Interface (GUI)
• An Embedded UEFI Shell that provides a preboot environment for running scripts and tools.
• Boot support for option cards that only support a UEFI option ROM.
Selecting the boot mode
This server provides two Boot Mode configurations: UEFI Mode and Legacy BIOS Mode. Certain boot
options require that you select a specific boot mode. By default, the boot mode is set to UEFI Mode. The
system must boot in UEFI Mode to use certain options, including:
• Secure Boot, UEFI Optimized Boot, Generic USB Boot, IPv6 PXE Boot, iSCSI Boot, and Boot from
URL
• Fibre Channel/FCoE Scan Policy
NOTE: The boot mode you use must match the operating system installation. If not, changing the boot
mode can impact the ability of the server to boot to the installed operating system.
Prerequisite
When booting to UEFI Mode, leave UEFI Optimized Boot enabled.
Diagnostic tools 39
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Procedure
1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Boot Options > Boot Mode.
2. Select a setting.
• UEFI Mode (default)—Configures the system to boot to a UEFI compatible operating system.
• Legacy BIOS Mode—Configures the system to boot to a traditional operating system in Legacy
BIOS compatibility mode.
3. Save your setting.
4. Reboot the server.
Secure Boot
Secure Boot is a server security feature that is implemented in the BIOS and does not require special
hardware. Secure Boot ensures that each component launched during the boot process is digitally signed
and that the signature is validated against a set of trusted certificates embedded in the UEFI BIOS.
Secure Boot validates the software identity of the following components in the boot process:
• UEFI drivers loaded from PCIe cards
• UEFI drivers loaded from mass storage devices
• Preboot UEFI Shell applications
• OS UEFI boot loaders
When Secure Boot is enabled:
• Firmware components and operating systems with boot loaders must have an appropriate digital
signature to execute during the boot process.
• Operating systems must support Secure Boot and have an EFI boot loader signed with one of the
authorized keys to boot. For more information about supported operating systems, see http://
www.hpe.com/servers/ossupport.
You can customize the certificates embedded in the UEFI BIOS by adding or removing your own
certificates, either from a management console directly attached to the server, or by remotely connecting
to the server using the iLO Remote Console.
You can configure Secure Boot:
• Using the System Utilities options described in the following sections.
• Using the iLO RESTful API to clear and restore certificates. For more information, see the Hewlett
Packard Enterprise website (http://www.hpe.com/info/redfish).
• Using the secboot command in the Embedded UEFI Shell to display Secure Boot databases, keys,
and security reports.
Launching the Embedded UEFI Shell
Use the Embedded UEFI Shell option to launch the Embedded UEFI Shell. The Embedded UEFI Shell is
a preboot command-line environment for scripting and running UEFI applications, including UEFI boot
40 Diagnostic tools
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loaders. The Shell also provides CLI-based commands you can use to obtain system information, and to
configure and update the system BIOS.
Prerequisites
Embedded UEFI Shell is set to Enabled.
Procedure
1. From the System Utilities screen, select Embedded Applications > Embedded UEFI Shell.
The Embedded UEFI Shell screen appears.
2. Press any key to acknowledge that you are physically present.
This step ensures that certain features, such as disabling Secure Boot or managing the Secure Boot
certificates using third-party UEFI tools, are not restricted.
3. If an administrator password is set, enter it at the prompt and press Enter.
The Shell> prompt appears.
4. Enter the commands required to complete your task.
5. Enter the exit command to exit the Shell.
Intelligent Provisioning
Intelligent Provisioning is a single-server deployment tool embedded in ProLiant servers and HPE
Synergy compute modules. Intelligent Provisioning simplifies server setup, providing a reliable and
consistent way to deploy servers.
Intelligent Provisioning prepares the system for installing original, licensed vendor media and Hewlett
Packard Enterprise-branded versions of OS software. Intelligent Provisioning also prepares the system to
integrate optimized server support software from the Service Pack for ProLiant (SPP). SPP is a
comprehensive systems software and firmware solution for ProLiant servers, server blades, their
enclosures, and HPE Synergy compute modules. These components are preloaded with a basic set of
firmware and OS components that are installed along with Intelligent Provisioning.
IMPORTANT: HPE ProLiant XL servers do not support operating system installation with Intelligent
Provisioning, but they do support the maintenance features. For more information, see "Performing
Maintenance" in the Intelligent Provisioning User Guide and online help.
After the server is running, you can update the firmware to install additional components. You can also
update any components that have been outdated since the server was manufactured.
To access Intelligent Provisioning:
• Press F10 from the POST screen.
• From the iLO web interface using Always On. Always On allows you to access Intelligent
Provisioning without rebooting your server.
HPE Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you register your device for remote support to
enable enhanced delivery of your Hewlett Packard Enterprise warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement. Insight Remote Support supplements your monitoring
continuously to ensure maximum system availability by providing intelligent event diagnosis, and
automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
Diagnostic tools 41
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initiate a fast and accurate resolution, based on your product’s service level. Notifications can be sent to
your authorized Hewlett Packard Enterprise Channel Partner for onsite service, if configured and
available in your country.
For more information, see Insight Remote Support and Insight Online Setup Guide for ProLiant Servers
and BladeSystem c-Class Enclosures on the Hewlett Packard Enterprise website. Insight Remote
Support is available as part of Hewlett Packard Enterprise Warranty, HPE support services, or Hewlett
Packard Enterprise contractual support agreement.
USB support
Hewlett Packard Enterprise Gen10 storage blades support all USB operating speeds depending on the
device that is connected to the storage blade.
External USB functionality
Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for
storage blade administration, configuration, and diagnostic procedures.
For additional security, external USB functionality can be disabled through USB options in UEFI System
Utilities.
HPE Smart Storage Administrator
HPE SSA is the main tool for configuring arrays on HPE Smart Array SR controllers. It exists in three
interface formats: the HPE SSA GUI, the HPE SSA CLI, and HPE SSA Scripting. All formats provide
support for configuration tasks. Some of the advanced tasks are available in only one format.
The diagnostic features in HPE SSA are also available in the standalone software HPE Smart Storage
Administrator Diagnostics Utility CLI.
During the initial provisioning of the server or compute module, an array is required to be configured
before the operating system can be installed. You can configure the array using SSA.
HPE SSA is accessible both offline (either through HPE Intelligent Provisioning or as a standalone
bootable ISO image) and online:
• Accessing HPE SSA in the offline environment
IMPORTANT: If you are updating an existing storage blade in an offline environment, obtain the
latest version of HPE SSA through Service Pack for ProLiant before performing configuration
procedures.
Using one of multiple methods, you can run HPE SSA before launching the host operating system. In
offline mode, users can configure or maintain detected and supported devices, such as optional Smart
Array controllers and integrated Smart Array controllers. Some HPE SSA features are only available in
the offline environment, such as setting the boot controller and boot volume.
• Accessing HPE SSA in the online environment
This method requires an administrator to download the HPE SSA executables and install them. You
can run HPE SSA online after launching the host operating system.
For more information, see HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard
Enterprise website.
42 Diagnostic tools
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Troubleshooting
Troubleshooting resources
Troubleshooting resources are available for HPE Gen10 server products in the following documents:
• Troubleshooting Guide for HPE ProLiant Gen10 servers provides procedures for resolving common
problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance.
• Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error
messages and information to assist with interpreting and resolving error messages.
• Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy provides IML messages and associated troubleshooting information to resolve critical and
cautionary IML events.
To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (
www.hpe.com/info/gen10-troubleshooting).
http://
Troubleshooting 43
Page 44
Component identification
2
3
1
5
4
Front panel components
Item Description
1 Product information tag
2 Hot-plug drive drawer release button
3 Hot-plug drive drawer handle
4 Storage blade release latch
5 Storage blade release button
1
Removing the storage blade from the enclosure removes power from the drives.
1
44 Component identification
Page 45
Front panel LEDs
2
3
1
5
4
Item Description Status
1 UID LED
2 Drawer open LED
3 Drive fault LED
4 Drive activity LED
5 Health status LED
bar
Blue = Identified
Off = Not identified
Off = Drawer is closed, or thermal shutdown has occurred.
Flashing amber (1 per 5 seconds) = Drawer is open.
Flashing amber (2 per second)* = Drives have reached near-critical
temperatures.
Off = Normal operation
Solid amber = Drive failed
Flashing amber = Predictive failure
Solid green = Drive installed
Flashing green = Drive activity established
Flashing green (slow) = Drive rebuilding
Green = Normal operation
Flashing amber = No partner blade, or not yet recognized
Solid amber = Degraded condition
Flashing red = System critical
Red = Drive over-temperature triggered shutdown
Component identification 45
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Drive drawer open alarm
Alarm Description
Slow beep—every 5
seconds
Fast beep—Every 0.5
seconds
The Health status LED bar turns green when drives return to normal operating temperature.
The drive drawer is open, and drives are not fully protected by system air
flow.
Close the drive drawer immediately to avoid drive damage or data loss and
storage blade shutdown.
Drive LED definitions
Item Description Status
1 Locate • Solid blue = The drive is being identified by a host
application.
• Flashing blue = The drive carrier firmware is being
updated or requires an update.
2 Activity ring LED • Rotating green = Drive activity.
• Off = No drive activity.
Table Continued
46 Component identification
Page 47
Item Description Status
3 Do not remove LED • Solid white = Do not remove the drive. Removing
the drive causes one or more of the logical drives to
fail.
• Off = Removing the drive does not cause a logical
drive to fail.
4 Drive status LED • Solid green = The drive is a member of one or more
logical drives.
• Flashing green = The drive is rebuilding or
performing a RAID migration, strip size migration,
capacity expansion, or logical drive extension, or is
erasing.
• Flashing amber/green = The drive is a member of
one or more logical drives and predicts the drive will
fail.
• Flashing amber = The drive is not configured and
predicts the drive will fail.
• Solid amber = The drive has failed.
• Off = The drive is not configured by a RAID
controller.
Component identification 47
Page 48
Specifications
Environmental specifications
Specification Value
Temperature range
Operating 10ºC to 35ºC (50ºF to 95ºF)
Storage 30ºC to 60ºC (-22ºF to 140ºF)
1
Maximum rate of change is 10º C/hr (50º F/hr)
Maximum rate of change is 20º C/hr (68º F/hr)
Relative humidity
Operating, maximum wet bulb temperature of 28°C
(82.4°F)
Nonoperating, maximum wet bulb temperature of
38.7°C (101.7°F)
Altitude
Operating
Nonoperating 9,144 m (30, 000 ft)
1
All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3,048
m (10,000 ft) is applicable. No direct sunlight allowed.
2
Storage maximum humidity of 90% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa.
3
Maximum allowable altitude change rate is 457 m/min (1,500 ft/min).
3
2
Storage blade specifications
20% to 80%
5% to 90%
3,048 m (10,000 ft)
This value may be limited by the type and number
of options installed.
Specification Value
Height 5.56 cm (2.19 in)
Depth 50.95 cm (20.06 in)
Width 18.16 cm (7.15 in)
Weight (maximum) 7.25 kg (16.0 lb)
Weight (no drives installed) 3.6 kg (8.0 lb)
48 Specifications
Page 49
Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
• To subscribe to eNewsletters and alerts:
www.hpe.com/support/e-updates
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to
the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page:
www.hpe.com/support/AccessToSupportMaterials
Support and other resources 49
Page 50
IMPORTANT: Access to some updates might require product entitlement when accessed through
the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with
relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service
provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
www.hpe.com/services/proactivecaresupportedproducts
HPE Proactive Care advanced service: Supported products list
www.hpe.com/services/proactivecareadvancedsupportedproducts
Proactive Care customer information
Proactive Care central
www.hpe.com/services/proactivecarecentral
Proactive Care service activation
www.hpe.com/services/proactivecarecentralgetstarted
Warranty information
To view the warranty for your product or to view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products reference document, go to the Enterprise Safety and
Compliance website:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
Additional warranty information
HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
50 Support and other resources
Page 51
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for
Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
Support Center:
www.hpe.com/support/Safety-Compliance-EnterpriseProducts
Additional regulatory information
Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC
No 1907/2006 of the European Parliament and the Council). A chemical information report for this product
can be found at:
www.hpe.com/info/reach
For Hewlett Packard Enterprise product environmental and safety information and compliance data,
including RoHS and REACH, see:
www.hpe.com/info/ecodata
For Hewlett Packard Enterprise environmental information, including company programs, product
recycling, and energy efficiency, see:
www.hpe.com/info/environment
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hpe.com). When submitting your feedback, include the document title, part number,
edition, and publication date located on the front cover of the document. For online help content, include
the product name, product version, help edition, and publication date located on the legal notices page.
Support and other resources 51
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