This document is for the person who installs, administers, and troubleshoots servers and storage systems.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
Part Number: 870691-006
Published: April 2020
Edition: 6
Copyright 2017–2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
ClearCenter™, ClearOS™, and ClearVM™ are either registered trademarks or trademarks of ClearCenter Corporation in
the United States and/or other countries.
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
NVIDIA® and NVLink™ are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and/or other
countries.
Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and other countries.
VMware ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the United States
and/or other jurisdictions.
All third-party marks are property of their respective owners.
Front panel components..............................................................................................................................................................................................8
Serial number/iLO information pull tab............................................................................................................................................ 9
Front panel LEDs and buttons.................................................................................................................................................................................9
Server UID LED.............................................................................................................................................................................................10
Front panel LED power fault codes..................................................................................................................................................11
System board components..................................................................................................................................................................................... 15
System maintenance switch descriptions.....................................................................................................................................17
Processor, heatsink, and socket components.............................................................................................................................20
Drive LEDs and buttons............................................................................................................................................................................................21
Low-profile LFF drive LED definitions............................................................................................................................................21
Hot-plug drive LED definitions........................................................................................................................................................... 22
NVMe SSD LED definitions....................................................................................................................................................................23
Drive bay numbering.................................................................................................................................................................................................. 25
SFF drive bay numbering: Smart Array controller................................................................................................................... 26
SFF drive bay numbering: SAS expander .................................................................................................................................... 27
NVMe drive bay numbering..................................................................................................................................................................28
LFF drive bay numbering: Smart Array controller...................................................................................................................29
Fan bay numbering......................................................................................................................................................................................................29
Media device screws................................................................................................................................................................................................... 30
Power up the server.................................................................................................................................................................................................... 32
Power down the server..............................................................................................................................................................................................32
Unlock the front bezel................................................................................................................................................................................................32
Open the front bezel...................................................................................................................................................................................................33
Remove the front bezel.............................................................................................................................................................................................34
Install the front bezel..................................................................................................................................................................................................34
Store the front bezel keys........................................................................................................................................................................................35
Position the tower server for hardware configuration............................................................................................................................36
Position the tower server for operation.......................................................................................................................................................... 37
Extend the server from the rack.......................................................................................................................................................................... 37
Remove the server from the rack........................................................................................................................................................................40
Slide the server into the rack.................................................................................................................................................................................41
Remove the access panel.........................................................................................................................................................................................42
Install the access panel..............................................................................................................................................................................................44
Remove the air
Install the air
Remove the fan cage.................................................................................................................................................................................................. 46
Install the fan cage.......................................................................................................................................................................................................47
Remove the half-height media bay blank.......................................................................................................................................................48
Remove the PCI blank retainer............................................................................................................................................................................. 49
Remove the PCI slot blank.......................................................................................................................................................................................49
Remove a PCI board screw......................................................................................................................................................................................50
Install the PCI blank retainer..................................................................................................................................................................................51
Open the CMA cable clamps .................................................................................................................................................................................52
Install the shipping hardware................................................................................................................................................................................ 52
Initial server installation............................................................................................................................................................................................56
Setting up the server.................................................................................................................................................................................57
Space and airflow requirements.........................................................................................................................................................60
Temperature requirements................................................................................................................................................................... 61
Power requirements.................................................................................................................................................................................. 61
Rack warnings and cautions...................................................................................................................................................................................62
Server warnings and cautions............................................................................................................................................................................... 63
Setting up the server in tower mode.................................................................................................................................................................64
Removing the shipping brackets.........................................................................................................................................................................65
POST screen options.................................................................................................................................................................................................. 66
Installing or deploying an operating system................................................................................................................................................ 66
Drive support information......................................................................................................................................................................67
Installing an LFF non-hot-plug drive...............................................................................................................................................68
Installing an LFF hot-plug drive......................................................................................................................................................... 70
Installing an SFF hot-plug drive..........................................................................................................................................................71
Installing an NVMe SSD...........................................................................................................................................................................72
Power supply options.................................................................................................................................................................................................74
Hot-plug power supply calculations................................................................................................................................................ 74
Power supply warnings and cautions..............................................................................................................................................74
Install an AC power supply.................................................................................................................................................................... 74
Install a DC power supply.......................................................................................................................................................................76
Installing the tower-to-rack conversion kit .................................................................................................................................83
Prepare the server for rack installation..........................................................................................................................................83
Install the rack rails and server tray................................................................................................................................................. 84
Install the server into the rack.............................................................................................................................................................87
Install the cable management arm....................................................................................................................................................89
8 NVMe SSD Express Bay enablement option........................................................................................................................102
Media device options...............................................................................................................................................................................................105
Installing a SAS LTO tape drive.......................................................................................................................................................105
4
Installing a USB RDX drive..................................................................................................................................................................110
Fan cage option.......................................................................................................................................................................................................... 115
Fan cage implementation....................................................................................................................................................................115
Fan population and hot-plug support..........................................................................................................................................116
Fan mode behavior..................................................................................................................................................................................116
Fan speed......................................................................................................................................................................................................117
Installing the fan cage........................................................................................................................................................................... 117
DIMM population information...........................................................................................................................................................120
Installing a DIMM......................................................................................................................................................................................121
Installing the processor heatsink assembly..............................................................................................................................123
Install the processor heatsink assembly.....................................................................................................................................123
Configuring an HPE Smart Array Gen10 controller.............................................................................................................132
Energy pack options................................................................................................................................................................................................ 133
Installing an energy pack.....................................................................................................................................................................134
Installing an expansion board...........................................................................................................................................................138
HPE 12G SAS expander card option..............................................................................................................................................................141
SAS expander card port numbering..............................................................................................................................................141
Installing the SAS expander card....................................................................................................................................................142
M.2 SATA SSD enablement option..................................................................................................................................................................144
Installing an M.2 SATA SSD...............................................................................................................................................................145
Redundant power supply enablement option...........................................................................................................................................147
Installing the redundant power supply enablement option............................................................................................147
Internal USB device options................................................................................................................................................................................ 152
Installing an internal USB device.................................................................................................................................................... 153
LFF non-hot-plug drive onboard SATA port cabling ........................................................................................................ 163
NVMe SSD data cabling....................................................................................................................................................................... 171
M.2 SATA SSD cabling..........................................................................................................................................................................171
Drive power cabling................................................................................................................................................................................172
5
Energy pack cabling.................................................................................................................................................................................................173
Storage controller backup power cabling....................................................................................................................................................173
Media device cabling............................................................................................................................................................................................... 174
SAS LTO tape drive cabling...............................................................................................................................................................174
USB RDX drive cabling..........................................................................................................................................................................176
SATA optical drive cabling................................................................................................................................................................. 176
GPU auxiliary power cabling............................................................................................................................................................................... 177
Standard power supply cabling (non-hot-plug)......................................................................................................................................177
Front I/O module cabling...................................................................................................................................................................................... 177
Software and configuration utilities......................................................................... 179
Server mode..................................................................................................................................................................................................................179
Active Health System Viewer............................................................................................................................................................................. 179
Active Health System............................................................................................................................................................................ 180
iLO Service Port........................................................................................................................................................................................ 181
Scripting Toolkit for Windows and Linux.................................................................................................................................................... 184
UEFI System Utilities............................................................................................................................................................................................... 185
Selecting the boot mode .....................................................................................................................................................................185
HPE InfoSight for servers ....................................................................................................................................................................................188
USB support..................................................................................................................................................................................................................188
External USB functionality..................................................................................................................................................................189
Redundant ROM support...................................................................................................................................................................................... 189
Safety and security benefits.............................................................................................................................................................. 189
Keeping the system current................................................................................................................................................................................ 189
Updating firmware or system ROM...............................................................................................................................................189
Software and firmware..........................................................................................................................................................................192
Operating system version support................................................................................................................................................ 192
System battery replacement...................................................................................... 195
System battery information.................................................................................................................................................................................195
6
Removing and replacing the system battery............................................................................................................................................ 195
Replace the system battery............................................................................................................................................................... 196
Safety, warranty, and regulatory information........................................................197
Notices for Eurasian Economic Union..........................................................................................................................................197
Turkey RoHS material content declaration.............................................................................................................................. 198
Ukraine RoHS material content declaration.............................................................................................................................198
Power supply specifications................................................................................................................................................................................ 200
HPE 500W Low Halogen Non-hot-plug Power Supply.....................................................................................................200
Acronyms and abbreviations......................................................................................211
7
Component identification
This chapter describes the external and internal server features and components.
Front panel components
ItemDescription
1iLO Service Port
2USB 30 ports (2)
3Box 1
4Half-height media bay 1 (for SAS LTO tape drive option or USB RDX drive option)
5Half-height media bay 2 (for USB RDX drive option)
6Optical drive bay (for slim-type SATA optical drive option)
7Serial number/iLO information pull tab
8 Component identification
1
2
2
2
Table Continued
ItemDescription
8Box 21,
9Box 3
3
1
10Front bezel lock
1
All three boxes support LFF and SFF drive cage options. This server supports mixed LFF + SFF hot-plug drive configurations.
2
The media drive options are only supported in box 1.
3
In SFF models, box 2 supports the 8 NVMe SSD Express Bay enablement option.
Serial number/iLO information pull tab
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer
asset tag label. The other side shows the default iLO account information and QR code label.
Use a mobile device to scan the QR code label to display the server mobile product page (https://www.hpe.com/qref/ml350gen10). This page contains links to server setup information, spare part numbers, QuickSpecs, troubleshooting
resources, and other useful product links.
Front panel LEDs and buttons
Component identification
9
ItemDescriptionStatusDefinition
1UID button/LED
1
Solid blueActivated
Flashing blue•1 flash per sec = Remote management or firmware
upgrade in progress
•4 flashes per sec = iLO manual reboot sequence
initiated
•8 flashes per sec = iLO manual reboot sequence in
progress
ODeactivated
2NIC status LED
1
Solid greenLinked to network
Flashing greenNetwork active
ONo network activity
3Health LED
1
Solid greenNormal
Flashing greeniLO is rebooting
2
2
4Power On/Standby
Flashing amberSystem degraded
Flashing redSystem critical
Solid greenSystem on
button and system
power LED
1
Flashing greenPerforming power-on sequence
Solid amberSystem in standby
ONo power present
1
When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
power fault codes.
2
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
3
Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the front
I/O cable is disconnected.
3
Front panel LED
Server UID LED
The UID LED is used to locate a particular server when it is deployed in a dense rack with other equipment. Activating the
UID LED helps an onsite technician to quickly identify a server for maintenance tasks.
Toggling the UID LED on and o locally
Procedure
Remove the front bezel.
1.
2. Do one of the following:
10
Component identification
•To turn on the UID LED, press the UID button.
This action illuminates both the front and rear UID LEDs blue.
•To turn o the UID LED, press the UID button again.
The procedure is complete.
Toggling the UID LED on and o remotely
Procedure
1. Log in to the iLO web interface.
2. Do one of the following:
•To turn on the UID LED, click the UID icon
This action illuminates both the front and rear UID LEDs blue.
•To turn o the UID LED, click the UID icon again.
The iLO control icons are available from any iLO page. For more information, see the iLO user guide on the Hewlett
Packard Enterprise website (
The procedure is complete.
https://www.hpe.com/support/ilo-docs).
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more
information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are aected. Not all power faults are
used by all servers.
Subsystem
System board1 flash
Processor2 flashes
.
LED behavior
Memory3 flashes
Riser board PCIe slots4 flashes
FlexibleLOM5 flashes
Storage controllers6 flashes
System board PCIe slots7 flashes
Power backplane or storage backplane8 flashes
Power supply9 flashes
Component identification11
Rear panel components
ItemDescription
1Standard power supply (non-hot-plug)
2Flexible Slot power supply 2 (hot-plug)
3Flexible Slot power supply 1 (hot-plug)
4PCIe expansion slots 5-8 (bottom to top)
5Display port
6VGA port
7Serial port
8iLO management port
1
Table Continued
12Component identification
ItemDescription
9NIC port 2 (1Gb)
10NIC port 1 (1Gb)
11NIC port 4 (1Gb)
12NIC port 3 (1Gb)
13USB 30 ports (2)
14PCIe expansion slots 1-4 (bottom to top)
15Padlock eye
16Kensington security slot
1
The non-hot-plug power supply is only supported in LFF non-hot-plug drive configurations.
2
These NIC ports do not support the 100 Mb/s and 10 Mb/s speeds.
Rear panel LEDs
2
2
2
2
Component identification
13
ItemLEDStatusDefinition
1
2
3
4
5
Power supplySolid greenNormal
OSystem is o or power supply has failed.
iLO statusSolid greenLinked to network
Flashing greenNetwork active
ONo network activity
iLO linkSolid greenNetwork link
ONo network link
NIC statusSolid greenLinked to network
Flashing greenNetwork active
ONo network activity
NIC linkSolid greenNetwork link
6
UIDSolid blueActivated
ONo network link
Flashing blueSystem is being managed remotely.
ODeactivated
14Component identification
System board components
ItemDescription
1Smart Array modular controller connector (AROC)
2Standard power supply connector
3Power distribution board connector
4Energy pack connector
5microSD card slot
6System battery
7Storage controller backup power connectors (2)
8Slot 8 PCIe3 x8 (8, 4, 1)
9Slot 7 PCIe3 x16 (16, 8, 4, 1)
10Slot 6 PCIe3 x8 (8, 4, 1)
11Slot 5 PCIe3 x16 (16, 8, 4, 1)
1
1
1
1
12Fan connector 5
Table Continued
Component identification15
ItemDescription
13Fan connector 6
14Slot 4 PCIe3 x8 (4, 1)
15Slot 3 PCIe3 x16 (16, 8, 4, 1)
2
2
16NVMe riser sideband connector for PCIe slot 3
17Slot 2 PCIe3 x8 (4, 1)
2
18NVMe riser sideband connector for PCIe slot 1
19Slot 1 PCIe3 x16 (16, 8, 4, 1)
2
20TPM connector
21Storage controller backup power connectors (2)
22System maintenance switch
23Power and x1 SATA port 5
24x1 SATA port 4
25Front USB cable connector
26Front I/O cable connector
27Internal USB 20 port
28Internal USB 30 port
29x4 SATA port 2
30x4 SATA port 1
31x4 SATA port 3
32Fan connector 4
33Box 3 drive power connector
34Box 2 drive power connector
Table Continued
16Component identification
ItemDescription
35Box 1 drive power connector
36Fan connector 3
37Fan connector 2
38Fan connector 1
1
The PCIe3 expansion slots 5–8 are associated with processor 2.
2
The PCIe3 expansion slots 1–4 are associated with processor 1.
System maintenance switch descriptions
PositionDefaultFunction
1
S1
S2OReserved
O
O = iLO 5 security is enabled.
On = iLO 5 security is disabled.
S3OReserved
S4OReserved
1
S5
O
O = Power-on password is enabled.
On = Power-on password is disabled.
3
S61, 2,
O
O = No function
On = Restore default manufacturing settings
S7OReserved
S8—Reserved
S9—Reserved
S10—Reserved
S11—Reserved
S12—Reserved
1
To access the redundant ROM, set S1, S5, and S6 to On.
2
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings to
their manufacturing defaults.
3
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored. For more information, see Secure Boot.
DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use
the label to locate specific information about the DIMM.
Component identification
17
ItemDescriptionExample
1Capacity
2Rank
3Data width on DRAM
4Memory generation
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
5Maximum memory speed
18Component identification
2133 MT/s
2400 MT/s
2666 MT/s
2933 MT/s
Table Continued
ItemDescriptionExample
6CAS latency
7
For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4
SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (https://www.hpe.com/support/DDR4SmartMemoryQS).
DIMM type
PCIe slot description
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
Y = CAS 21-21-21 (for RDIMM, LRDIMM)
Y = CAS 24-21-21 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
E = Unbuered ECC (UDIMM)
Component identification
19
ItemDescriptionDefinition
1PCI Express version
Each PCIe version corresponds to a specific data transfer rate
between the processor and peripheral devices. Generally, a
version update corresponds to an increase in transfer rate.
•PCIe 1.x
•PCIe 2.x
•PCIe 3.x
The PCIe technology is under constant development. For the
latest information, see the PCI-SIG website.
2Physical connector link width
3
Negotiable link widthThese numbers correspond to the maximum link bandwidth
Processor, heatsink, and socket components
PCIe devices communicate through a logical connection called
an interconnect or link. At the physical level, a link is composed
of one or more lanes. The number of lanes is written with an "×"
prefix with ×16 being the largest size in common use.
•×1
•×2
•×4
•×8
•×16
supported by the slot.
20
Component identification
ItemDescription
1Heatsink nuts
2Processor carrier
3Pin 1 indicator
4Heatsink guide/keying feature
5Alignment post
1
Symbol also on the processor and frame.
1
Drive LEDs and buttons
Low-profile LFF drive LED definitions
ItemLEDStatusDefinition
1Fault
\Locate
2Online
\Activity
Solid amberThe drive has failed.
Solid blueThe drive is operating normally and being identified by a
management application.
Flashing amber/blue
(1 flash per second)
Flashing amber
(1 flash per second)
Solid greenThe drive is online and has no activity.
Flashing green
(4 flashes per second)
The drive has failed, or a predictive failure alert has been received for
this drive; it also has been identified by a management application.
A predictive failure alert has been received for this drive. Replace the
drive as soon as possible.
The drive is operating normally and has activity.
Table Continued
Component identification21
ItemLEDStatusDefinition
Flashing green
(1 flash per second)
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a strip size migration
•Performing a capacity expansion
•Performing a logical drive extension
•Erasing
•Spare part activation
O
Hot-plug drive LED definitions
ItemLEDStatusDefinition
1LocateSolid blueThe drive is being identified by a host application.
Flashing blueThe drive carrier firmware is being updated or requires an update.
2Activity
ring
ONo drive activity
Rotating greenDrive activity
The drive is not configured by a RAID controller or a spare drive.
3Do not
remove
ORemoving the drive does not cause a logical drive to fail.
4Drive
status
22Component identification
Solid whiteDo not remove the drive. Removing the drive causes one or more of the logical
drives to fail.
Solid greenThe drive is a member of one or more logical drives.
Table Continued
ItemLEDStatusDefinition
Flashing green
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a strip size migration
•Performing a capacity expansion
•Performing a logical drive extension
•Erasing
•Spare part activation
Flashing amberThe drive is not configured and predicts the drive will fail.
Solid amberThe drive has failed.
OThe drive is not configured by a RAID controller or a spare drive.
Flashing amber/
green
NVMe SSD LED definitions
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing the device and
bus to complete and cease the signal/traic flow.
CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do not
remove LED flashes to indicate that the device is still in use. Removing the NVMe SSD before the device has
completed and ceased
The drive is a member of one or more logical drives and predicts the drive will fail.
signal/traic flow can cause loss of data.
ItemLEDStatusDefinition
1LocateSolid blueThe drive is being identified by a host application.
Flashing blueThe drive carrier firmware is being updated or requires an update.
2Activity
ring
ONo drive activity
3Drive
status
Rotating greenDrive activity
Solid greenThe drive is a member of one or more logical drives.
Component identification23
Table Continued
ItemLEDStatusDefinition
Flashing green
The drive is doing one of the following:
•Rebuilding
•Performing a RAID migration
•Performing a stripe size migration
•Performing a capacity expansion
•Performing a logical drive extension
•Erasing
Flashing amber/
green
Flashing amberThe drive is not configured and predicts the drive will fail.
Solid amberThe drive has failed.
OThe drive is not configured by a RAID controller.
4Do not
remove
Flashing whiteThe drive ejection request is pending.
5PowerSolid greenDo not remove the drive. The drive must be ejected from the PCIe bus prior to
Solid whiteDo not remove the drive. The drive must be ejected from the PCIe bus prior to
OThe drive has been ejected.
Flashing greenThe drive ejection request is pending.
OThe drive has been ejected.
NVMe SSD button actions
The drive is a member of one or more logical drives and predicts the drive will fail.
removal.
removal.
24
Component identification
ItemButtonAction
1Do Not Remove
2Power
Drive bay numbering
Drive bay numbering depends on how the drive backplane is connected. In this server, the backplane can be connected to
the:
•Embedded Smart Array controller through the onboard SATA ports
When the backplane is connected to a storage controller, the drive bay numbering for each drive box starts at 1.
When the backplane is connected to a SAS expander, all drive boxes are treated as a single box 1. This means the drive
bay numbering is continuous.
Press to open the release lever.
Press to request PCIe ejection. Removal request can be denied by the:
•RAID controller (one or more of the logical drives could fail)
•Operating system
Component identification
25
SFF drive bay numbering: Smart Array controller
Tower orientation
Rack orientation
26
Component identification
SFF drive bay numbering: SAS expander
Tower orientation
Rack orientation
Component identification
27
NVMe drive bay numbering
Tower orientation
Rack orientation
28
Component identification
LFF drive bay numbering: Smart Array controller
Tower orientation
Rack orientation
Fan bay numbering
Fans 5 and 6 are preinstalled in the chassis while fans 1–4 are preinstalled in the fan cage option.
Component identification
29
Media device screws
There are 12 T-15 Torx screws on the server chassis. These screws are provided as spare screws for installing media
devices.
Expansion board screws
There are T-15 Torx screws located on the underside of the PCI blank retainer. These are screws for installing PCIe
standup plug-in expansion board options.
30
Component identification
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