Hewlett Packard Z2W34EA User Manual
User Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: October 2016
First Edition: September 2016
Document Part Number: 902332-002
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 12
Using the hot keys ............................................................................................................................. 14
Bottom ................................................................................................................................................................. 15
Front ..................................................................................................................................................................... 16
Rear ...................................................................................................................................................................... 17
Labels ................................................................................................................................................................... 17
Inserting a SIM card (select products only) ......................................................................................................... 19
3 Network connections ................................................................................................................................... 20
Connecting to a wireless network ....................................................................................................................... 20
Using the wireless controls ............................................................................................................... 20
Wireless button ............................................................................................................... 20
Operating system controls ............................................................................................. 20
Connecting to a WLAN ....................................................................................................................... 21
Using HP Mobile Broadband (select products only) .......................................................................... 21
Using HP Mobile Connect Pro (select products only) ........................................................................ 22
Using GPS (select products only) ...................................................................................................... 22
Using Bluetooth wireless devices (select products only) ................................................................. 22
Connecting Bluetooth devices ........................................................................................ 22
Connecting to a wired network ............................................................................................................................ 22
Connecting to a local area network (LAN) (select products only) .................................................... 23
v
4 Screen navigation ........................................................................................................................................ 24
Using the TouchPad and touch screen gestures ................................................................................................. 24
Tap ..................................................................................................................................................... 24
Two-nger pinch zoom ..................................................................................................................... 25
Two-nger scroll (TouchPad only) .................................................................................................... 25
Two-nger tap (TouchPad only) ........................................................................................................ 25
Four-nger tap (TouchPad only) ....................................................................................................... 26
Three-nger swipe (TouchPad only) ................................................................................................. 26
One-nger slide (touch screen only) ................................................................................................. 26
Using the keyboard and optional mouse ............................................................................................................. 27
Using the integrated numeric keypad (select products only) ........................................................... 27
5 Entertainment features ............................................................................................................................... 28
Using a webcam (select products only) ............................................................................................................... 28
Using audio .......................................................................................................................................................... 28
Connecting speakers ......................................................................................................................... 28
Connecting headphones .................................................................................................................... 28
Connecting headsets ......................................................................................................................... 29
Using sound settings ......................................................................................................................... 29
Using video .......................................................................................................................................................... 29
Connecting video devices by using a VGA cable (select products only) ........................................... 30
Dual-Mode DisplayPort ..................................................................................................................... 30
Discovering and connecting wired displays using MultiStream Transport ...................................... 31
Connect displays to computers with AMD graphics (with an optional hub) .................. 31
Connect displays to computers with Intel graphics (with an optional hub) ................... 32
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 32
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 33
6 Power management ..................................................................................................................................... 34
Shutting down (turning o) the computer .......................................................................................................... 34
Using HP Fast Charge (select products only) ....................................................................................................... 34
Setting power options ......................................................................................................................................... 35
Using power-saving states ................................................................................................................ 35
Initiating and exiting Sleep ............................................................................................. 35
Enabling and exiting user-initiated Hibernation (select products only) ........................ 35
Using the power meter and power settings ................................................................... 36
Setting password protection on wakeup ........................................................................ 36
Using battery power .......................................................................................................................... 36
Finding additional battery information .......................................................................... 37
Using HP Battery Check .................................................................................................. 37
vi
Displaying the remaining battery charge ....................................................................... 37
Maximizing battery discharge time ................................................................................ 37
Managing low battery levels ........................................................................................... 38
Identifying low battery levels ...................................................................... 38
Resolving a low battery level ....................................................................... 38
Conserving battery power .............................................................................................. 38
Disposing of a battery ..................................................................................................... 39
Replacing a battery ......................................................................................................... 39
Using external AC power ................................................................................................................... 39
7 Security ...................................................................................................................................................... 40
Protecting the computer ..................................................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting passwords in Windows ......................................................................................................... 41
Setting passwords in Computer Setup ............................................................................................. 42
Managing a BIOS administrator password ........................................................................................ 42
Entering a BIOS administrator password ....................................................................... 44
Using DriveLock Security Options ..................................................................................................... 44
Selecting Automatic DriveLock (select products only) ................................................... 44
Enabling Automatic DriveLock ..................................................................... 44
Disabling Automatic DriveLock .................................................................... 45
Entering an Automatic DriveLock password ................................................ 45
Selecting manual DriveLock ........................................................................................... 45
Setting a DriveLock master password ......................................................... 46
Enabling DriveLock and setting a DriveLock user password ......................................... 46
Disabling DriveLock ........................................................................................................ 47
Entering a DriveLock password ...................................................................................... 47
Changing a DriveLock password ..................................................................................... 47
Using Windows Hello (select products only) ....................................................................................................... 48
Using antivirus software ...................................................................................................................................... 48
Using rewall software ........................................................................................................................................ 48
Installing software updates ................................................................................................................................. 49
Using HP Client Security (select products only) .................................................................................................. 49
Using HP Touchpoint Manager (select products only) ........................................................................................ 49
Using an optional security cable (select products only) ..................................................................................... 49
Using a ngerprint reader (select products only) ............................................................................................... 50
Locating the ngerprint reader ......................................................................................................... 50
8 Maintenance ............................................................................................................................................... 51
Improving performance ....................................................................................................................................... 51
Using Disk Defragmenter .................................................................................................................. 51
vii
Using Disk Cleanup ............................................................................................................................ 51
Using HP 3D DriveGuard (select products only) ................................................................................ 51
Identifying HP 3D DriveGuard status .............................................................................. 52
Updating programs and drivers .......................................................................................................................... 52
Cleaning your computer ...................................................................................................................................... 52
Cleaning procedures .......................................................................................................................... 52
Cleaning the display ........................................................................................................ 53
Cleaning the sides or cover ............................................................................................. 53
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 53
Traveling with or shipping your computer .......................................................................................................... 53
9 Backup and recovery .................................................................................................................................... 55
Creating recovery media and backups ................................................................................................................ 55
Creating HP Recovery media (select products only) ......................................................................... 55
Using Windows tools ........................................................................................................................................... 56
Restore and recovery ........................................................................................................................................... 57
Recovering using HP Recovery Manager ........................................................................................... 57
What you need to know before you get started ............................................................. 57
Using the HP Recovery partition (select products only) ................................................. 58
Using HP Recovery media to recover .............................................................................. 58
Changing the computer boot order ................................................................................ 59
Removing the HP Recovery partition (select products only) ......................................... 60
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Navigating and selecting in Computer Setup ................................................................................... 61
Restoring factory settings in Computer Setup ................................................................................. 61
Updating the BIOS ............................................................................................................................. 62
Determining the BIOS version ......................................................................................... 62
Downloading a BIOS update ........................................................................................... 63
Changing the boot order using the f9 prompt .................................................................................. 63
TPM BIOS settings (select products only) ........................................................................................................... 64
Using HP Sure Start (select products only) ......................................................................................................... 64
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 65
12 Specications ............................................................................................................................................ 67
Input power .......................................................................................................................................................... 67
viii
Operating environment ....................................................................................................................................... 67
13 Electrostatic Discharge .............................................................................................................................. 68
14 Accessibility .............................................................................................................................................. 69
Supported assistive technologies ....................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Index ............................................................................................................................................................. 70
ix
x
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 20.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 48.
●
Get to know your computer—Learn about your computer features. See Components on page 4 and
Screen navigation on page 24 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button, and then select All apps (required on some products).
‒ or –
Right-click the Start button, and then select Programs and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backup and recovery
on page 55.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select All apps (required on
some products), select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select All apps (required on
some products), select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select All apps (required on
some products), select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select All apps (required on
some products), select HP, and then select HP
Documentation.
●
Overview of computer setup and features
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select All apps (required on
some products), select HP Help and Support, and
then select HP Documentation.
‒ or –
▲ Select the Start button, select All apps (required on
some products), select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
2 Chapter 1 Welcome
●
Specic warranty information about this computer
Resource Contents
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
Finding information 3
2 Components
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Right
Component Description
(1) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(2) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(3) Micro SIM card slot (select products only) Supports a wireless micro subscriber identity module (micro
4 Chapter 2 Components
SIM) card.
Component Description
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
(5) USB Type-C charging port When the computer is on, connects and charges a USB device
(6) Memory card reader Reads optional memory cards that store, manage, share, or
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
that has a Type-C connector, such as a cell phone, camera,
activity tracker, or smartwatch, and provides data transfer.
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(7) USB 3.x port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(8) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
(9) Docking port Connects an optional docking device.
(10) Power connector Connects an AC adapter.
Right 5
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(3) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(4) Optical drive light (select products only) On: The optical drive is in use.
O: The optical drive is not in use.
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Smart card reader (depending on the
conguration)
Supports optional smart cards.
6 Chapter 2 Components
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
(6) Near Field Communication (NFC) tapping area*
(select products only)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
Tap another NFC-enabled device to the NFC tapping area to transfer
les.
‒ or –
Click the question mark icon in the taskbar.
Display 7
Top
TouchPad
Component Description
2. Select My PC, select the Specications tab, and then select User Guides.
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products only) Functions like the left button on an external mouse.
(3) TouchPad light
(4) TouchPad zone Reads your nger gestures to move the pointer or activate
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
(7) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Components
only)
●
On: The TouchPad is o.
●
O: The TouchPad is on.
items on the screen.
Functions like the right button on an external mouse.
Lights
Component Description
(1) Power light
(2) Microphone mute light
(3) Num lk light On: Num lk is on.
(4) Wireless light On: An integrated wireless device, such as a wireless local area
(5) Mute light
(6) Caps lock light On: Caps lock is on, which switches the key input to all capital
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
letters.
Top 9
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon , and then select
Power Options.
(2) Speakers Produce sound.
10 Chapter 2 Components
Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows®, instead of a password
logon.
Top 11
Keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 14
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions in combination with
the fn key.
See Using the hot keys on page 14.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys that enables you to add, subtract, and perform other
numeric tasks. When num lk is pressed, the keypad can be used
like an external numeric keypad. Each key on the keypad
performs the function indicated by the icon in the upper-right
corner of the key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns the embedded numeric keypad on and o.
12 Chapter 2 Components
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 14
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions in combination with
the fn key.
See Using the hot keys on page 14.
(5) num lk key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lk is on, the integrated keypad can be used like an
external numeric keypad.
Top 13
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Press fn+function key Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
14 Chapter 2 Components
Bottom
Component Description
(1) Docking station support holes Support an optional docking station.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
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