Hewlett Packard Y6K32EA User Manual
User Guide
© Copyright 2017 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2017
Document Part Number: 915650-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Front ..................................................................................................................................................................... 15
Labels ................................................................................................................................................................... 16
3 Network connections ................................................................................................................................... 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Wireless button ............................................................................................................... 17
Operating system controls ............................................................................................. 17
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using HP Mobile Connect Pro (select products only) ........................................................................ 19
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................. 19
Connecting Bluetooth devices ........................................................................................ 19
Using NFC to share information (select products only) .................................................................... 19
Sharing ............................................................................................................................ 20
Connecting to a wired network ............................................................................................................................ 20
Connecting to a local area network (LAN) (select products only) .................................................... 20
Using HP LAN-WLAN Protection (select products only) .................................................................... 21
Turning on and customizing HP LAN-WLAN Protection ................................................. 21
vii
Using HP MAC Address Manager to identify your computer on a network (select products only) ..................... 22
Turning on and customizing the system MAC address ..................................................................... 22
4 Screen navigation ........................................................................................................................................ 23
Using the TouchPad and touch screen gestures ................................................................................................. 23
Tap ..................................................................................................................................................... 23
Two-nger pinch zoom ..................................................................................................................... 24
Two-nger scroll (TouchPad only) .................................................................................................... 24
Two-nger tap (TouchPad only) ........................................................................................................ 24
Four-nger tap (TouchPad only) ....................................................................................................... 25
Three-nger swipe (TouchPad only) ................................................................................................. 25
One-nger slide (touch screen only) ................................................................................................. 25
Using the keyboard and optional mouse ............................................................................................................. 26
5 Entertainment features ............................................................................................................................... 27
Using a webcam (select products only) ............................................................................................................... 27
Using audio .......................................................................................................................................................... 27
Connecting speakers ......................................................................................................................... 27
Connecting headphones .................................................................................................................... 27
Connecting headsets ......................................................................................................................... 28
Using sound settings ......................................................................................................................... 28
Using video .......................................................................................................................................................... 28
Connecting video devices using a USB Type-C cable ........................................................................ 29
Connecting video devices using an HDMI cable ................................................................................ 29
Setting up HDMI audio .................................................................................................... 30
Discovering and connecting wired displays using MultiStream Transport ...................................... 30
Connect displays to computers with Nvidia graphics (with an optional hub) ................ 31
Connect displays to computers with Intel graphics (with an optional hub) ................... 31
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 31
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 32
6 Managing power .......................................................................................................................................... 33
Using Sleep and Hibernation ............................................................................................................................... 33
Initiating and exiting Sleep ............................................................................................................... 33
Initiating and exiting Hibernation (select products only) ................................................................. 34
Shutting down (turning o) the computer .......................................................................................................... 34
Using the Power icon and Power Options ............................................................................................................ 35
Running on battery power ................................................................................................................................... 35
Using HP Fast Charge (select products only) .................................................................................... 35
Displaying battery charge ................................................................................................................. 36
viii
Finding battery information in HP Support Assistant (select products only) .................................. 36
Conserving battery power ................................................................................................................. 36
Identifying low battery levels ........................................................................................................... 36
Resolving a low battery level ............................................................................................................ 37
Resolving a low battery level when external power is available ................................... 37
Resolving a low battery level when no power source is available ................................. 37
Resolving a low battery level when the computer cannot exit Hibernation .................. 37
Factory-sealed battery ...................................................................................................................... 37
Running on external power ................................................................................................................................. 37
7 Security ...................................................................................................................................................... 39
Protecting the computer ..................................................................................................................................... 39
Using passwords .................................................................................................................................................. 39
Setting passwords in Windows ......................................................................................................... 40
Setting passwords in Computer Setup ............................................................................................. 41
Managing a BIOS administrator password ........................................................................................ 41
Entering a BIOS administrator password ....................................................................... 43
Using DriveLock Security Options ..................................................................................................... 43
Selecting Automatic DriveLock (select products only) ................................................... 43
Enabling Automatic DriveLock ..................................................................... 43
Disabling Automatic DriveLock .................................................................... 44
Entering an Automatic DriveLock password ................................................ 44
Selecting manual DriveLock ........................................................................................... 44
Setting a DriveLock master password ......................................................... 45
Enabling DriveLock and setting a DriveLock user password ......................................... 45
Disabling DriveLock ........................................................................................................ 46
Entering a DriveLock password ...................................................................................... 46
Changing a DriveLock password ..................................................................................... 46
Using Windows Hello (select products only) ....................................................................................................... 47
Using antivirus software ...................................................................................................................................... 47
Using rewall software ........................................................................................................................................ 47
Installing software updates ................................................................................................................................. 48
Using HP Client Security (select products only) .................................................................................................. 48
Using HP Touchpoint Manager (select products only) ........................................................................................ 48
Using an optional security cable (select products only) ..................................................................................... 48
Using a ngerprint reader (select products only) ............................................................................................... 49
Locating the ngerprint reader ......................................................................................................... 49
8 Maintenance ............................................................................................................................................... 50
Improving performance ....................................................................................................................................... 50
Using Disk Defragmenter .................................................................................................................. 50
ix
Using Disk Cleanup ............................................................................................................................ 50
Using HP 3D DriveGuard (select products only) ................................................................................ 50
Identifying HP 3D DriveGuard status .............................................................................. 51
Updating programs and drivers .......................................................................................................................... 51
Cleaning your computer ...................................................................................................................................... 51
Cleaning procedures .......................................................................................................................... 51
Cleaning the display ........................................................................................................ 52
Cleaning the sides or cover ............................................................................................. 52
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 52
Traveling with or shipping your computer .......................................................................................................... 52
9 Backing up, restoring, and recovering ........................................................................................................... 54
Creating recovery media and backups ................................................................................................................ 54
Creating HP Recovery media (select products only) ......................................................................... 54
Using Windows tools ........................................................................................................................................... 55
Restore and recovery ........................................................................................................................................... 56
Recovering using HP Recovery Manager ........................................................................................... 56
What you need to know before you get started ............................................................. 56
Using the HP Recovery partition (select products only) ................................................. 57
Using HP Recovery media to recover .............................................................................. 57
Changing the computer boot order ................................................................................ 58
Removing the HP Recovery partition (select products only) ......................................... 59
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 60
Using Computer Setup ......................................................................................................................................... 60
Starting Computer Setup .................................................................................................................. 60
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 60
Navigating and selecting in Computer Setup ................................................................................... 60
Restoring factory settings in Computer Setup ................................................................................. 61
Updating the BIOS ............................................................................................................................. 61
Determining the BIOS version ......................................................................................... 61
Downloading a BIOS update ........................................................................................... 62
Changing the boot order using the f9 prompt .................................................................................. 63
TPM BIOS settings (select products only) ........................................................................................................... 63
Using HP Sure Start (select products only) ......................................................................................................... 63
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 64
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 64
x
12 Specications ............................................................................................................................................ 66
Input power .......................................................................................................................................................... 66
Operating environment ....................................................................................................................................... 66
13 Electrostatic Discharge .............................................................................................................................. 67
14 Accessibility .............................................................................................................................................. 68
Supported assistive technologies ....................................................................................................................... 68
Contacting support .............................................................................................................................................. 68
Index ............................................................................................................................................................. 69
xi
xii
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 17.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 47.
●
Get to know your computer—Learn about your computer features. See Components on page 3 and
Screen navigation on page 23 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 54.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
●
Overview of computer setup and features
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Welcome
●
Specic warranty information about this computer
2 Components
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 3
Right
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
(2) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
(3) HDMI port Connects an optional video or audio device, such as a high-
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
1. Type support in the taskbar search box, and then select
the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then
select User Guides.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provides high-speed data transfer.
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) USB Type-C SuperSpeed and Thunderbolt ports
4 Chapter 2 Components
(2)
When the computer is on, connect and charge USB devices that
have Type-C connectors, such as cell phones, cameras, activity
trackers, or smartwatches, and provide high-speed data
transfer.
– or –
Connect to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be
required.
– or –
Connect a display device that has a USB Type-C connector,
providing display output.
Component Description
NOTE: Your computer may also support a Thunderbolt
docking station.
– or –
Connect a DisplayPort device that has a USB Type-C connector,
providing display output.
(5) Power connector Connects an AC adapter.
(6) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●
O: The battery is not charging.
Right 5
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (right): The network is connected.
●
Blinking amber (left): Activity is occurring on the network.
(3) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(4) USB 3.x charging port When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
(5) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 Components
Display
Component Description
(1) WLAN antennas* (2) (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) (select products only) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad on/o button and light Turns the TouchPad on and o.
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
8 Chapter 2 Components
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
(3) Microphone mute light
(4) Num lk light On: Num lock is on.
(5) Wireless light
(6) Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
letters.
●
Amber: Microphone is o.
●
White: Microphone is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are o.
●
Amber: Computer sound is o.
●
White: Computer sound is on.
(7) TouchPad light
●
Amber: The TouchPad is o.
●
O: The TouchPad is on.
Keyboard area 9
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power options in the taskbar search box, and then
select Power Options.
‒ or –
Right-click the Power meter icon and then select
Power Options.
(2) Wireless button Turns the wireless feature on or o but does not establish a
10 Chapter 2 Components
wireless connection.
Component Description
A wireless network must be set up before a wireless connection is
possible.
(3) Volume mute button Mutes and restores speaker sound.
(4) Speakers (2) Produce sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Keyboard area 11
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Action keys on page 13.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
See Action keys on page 13.
(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet
keys. When fn+num lk is pressed, the keypad can be used like an
external numeric keypad. Each key on the keypad performs the
function indicated by the icon in the upper-right corner of the
key.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
(6) Windows application key Displays options for a selected object.
(7) num lk key Turns an embedded numeric keypad on and o when pressed in
combination with the fn key.
12 Chapter 2 Components
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.
▲
Icon Description
To use an action key, press and hold the key.
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the hot key alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.
Keyboard area 13
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