Hewlett Packard Y6K23EA User Manual
User Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Thunderbolt are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: March 2017
Document Part Number: 917651-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. See http://www.microsoft.com.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support. Select Find your product, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Components .................................................................................................................................................. 3
Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right ....................................................................................................................................................................... 3
Left ......................................................................................................................................................................... 5
Display .................................................................................................................................................................... 6
Top .......................................................................................................................................................................... 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and ngerprint reader ........................................................................................................... 9
Keys ................................................................................................................................................... 11
Using the hot keys ............................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
Front ..................................................................................................................................................................... 14
Labels ................................................................................................................................................................... 15
Inserting a SIM card (select products only) ......................................................................................................... 16
3 Network connections ................................................................................................................................... 17
Connecting to a wireless network ....................................................................................................................... 17
Using the wireless controls ............................................................................................................... 17
Wireless button ............................................................................................................... 17
Operating system controls ............................................................................................. 17
Connecting to a WLAN ....................................................................................................................... 18
Using HP Mobile Broadband (select products only) .......................................................................... 18
Using HP Mobile Connect Pro (select products only) ........................................................................ 19
Using GPS (select products only) ...................................................................................................... 19
Using Bluetooth wireless devices (select products only) ................................................................. 19
Connecting Bluetooth devices ........................................................................................ 19
Using NFC to share information (select products only) .................................................................... 19
Sharing ............................................................................................................................ 20
Connecting to a wired network ............................................................................................................................ 20
Connecting to a local area network (LAN) (select products only) .................................................... 20
Using HP LAN-WLAN Protection (select products only) .................................................................... 21
v
Turning on and customizing HP LAN-WLAN Protection ................................................. 21
Using HP MAC Address Manager to identify your computer on a network (select products only) ..................... 22
Turning on and customizing the system MAC address ..................................................................... 22
4 Screen navigation ........................................................................................................................................ 23
Using the TouchPad and touch screen gestures ................................................................................................. 23
Tap ..................................................................................................................................................... 23
Two-nger pinch zoom ..................................................................................................................... 24
Two-nger scroll (TouchPad only) .................................................................................................... 24
Two-nger tap (TouchPad only) ........................................................................................................ 24
Four-nger tap (TouchPad only) ....................................................................................................... 25
Three-nger swipe (TouchPad only) ................................................................................................. 25
One-nger slide (touch screen only) ................................................................................................. 25
Using the keyboard and optional mouse ............................................................................................................. 26
Using the integrated numeric keypad ............................................................................................... 26
5 Entertainment features ............................................................................................................................... 27
Using a webcam (select products only) ............................................................................................................... 27
Using audio .......................................................................................................................................................... 27
Connecting speakers ......................................................................................................................... 27
Connecting headphones .................................................................................................................... 27
Connecting headsets ......................................................................................................................... 28
Using sound settings ......................................................................................................................... 28
Using video .......................................................................................................................................................... 28
Connecting video devices using a USB Type-C cable (select products only) .................................... 29
Connecting video devices using an HDMI cable (select products only) ............................................ 29
Setting up HDMI audio .................................................................................................... 30
Discovering and connecting wired displays using MultiStream Transport ...................................... 30
Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 31
Connect displays to computers with Intel graphics (with an optional hub) ................... 31
Connect displays to computers with Intel graphics (with a built-in hub) ...................... 31
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 32
6 Managing power .......................................................................................................................................... 33
Using Sleep and Hibernation ............................................................................................................................... 33
Initiating and exiting Sleep ............................................................................................................... 33
Initiating and exiting Hibernation (select products only) ................................................................. 34
Shutting down (turning o) the computer .......................................................................................................... 34
Using the Power icon and Power Options ............................................................................................................ 35
Running on battery power ................................................................................................................................... 35
vi
Using HP Fast Charge (select products only) .................................................................................... 35
Displaying battery charge ................................................................................................................. 36
Finding battery information in HP Support Assistant (select products only) .................................. 36
Conserving battery power ................................................................................................................. 36
Identifying low battery levels ........................................................................................................... 36
Resolving a low battery level ............................................................................................................ 37
Resolving a low battery level when external power is available ................................... 37
Resolving a low battery level when no power source is available ................................. 37
Resolving a low battery level when the computer cannot exit Hibernation .................. 37
User-replaceable battery .................................................................................................................. 37
Removing a user-replaceable battery ............................................................................ 37
Storing a user-replaceable battery .............................................................. 39
Disposing of a user-replaceable battery ...................................................... 39
Running on external power ................................................................................................................................. 39
7 Security ...................................................................................................................................................... 40
Protecting the computer ..................................................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting passwords in Windows ......................................................................................................... 41
Setting passwords in Computer Setup ............................................................................................. 42
Managing a BIOS administrator password ........................................................................................ 42
Entering a BIOS administrator password ....................................................................... 44
Using DriveLock Security Options ..................................................................................................... 44
Selecting Automatic DriveLock (select products only) ................................................... 44
Enabling Automatic DriveLock ..................................................................... 44
Disabling Automatic DriveLock .................................................................... 45
Entering an Automatic DriveLock password ................................................ 45
Selecting manual DriveLock ........................................................................................... 45
Setting a DriveLock master password ......................................................... 46
Enabling DriveLock and setting a DriveLock user password ......................................... 46
Disabling DriveLock ........................................................................................................ 47
Entering a DriveLock password ...................................................................................... 47
Changing a DriveLock password ..................................................................................... 47
Using Windows Hello (select products only) ....................................................................................................... 48
Using antivirus software ...................................................................................................................................... 48
Using rewall software ........................................................................................................................................ 48
Installing software updates ................................................................................................................................. 49
Using HP Client Security (select products only) .................................................................................................. 49
Using HP Touchpoint Manager (select products only) ........................................................................................ 49
Using an optional security cable (select products only) ..................................................................................... 49
Using a ngerprint reader (select products only) ............................................................................................... 50
vii
Locating the ngerprint reader ......................................................................................................... 50
8 Maintenance ............................................................................................................................................... 51
Improving performance ....................................................................................................................................... 51
Using Disk Defragmenter .................................................................................................................. 51
Using Disk Cleanup ............................................................................................................................ 51
Using HP 3D DriveGuard (select products only) ................................................................................ 51
Identifying HP 3D DriveGuard status .............................................................................. 52
Updating programs and drivers .......................................................................................................................... 52
Cleaning your computer ...................................................................................................................................... 52
Cleaning procedures .......................................................................................................................... 52
Cleaning the display ........................................................................................................ 53
Cleaning the sides or cover ............................................................................................. 53
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 53
Traveling with or shipping your computer .......................................................................................................... 53
9 Backing up, restoring, and recovering ........................................................................................................... 55
Creating recovery media and backups ................................................................................................................ 55
Creating HP Recovery media (select products only) ......................................................................... 55
Using Windows tools ........................................................................................................................................... 56
Restore and recovery ........................................................................................................................................... 57
Recovering using HP Recovery Manager ........................................................................................... 57
What you need to know before you get started ............................................................. 57
Using the HP Recovery partition (select products only) ................................................. 58
Using HP Recovery media to recover .............................................................................. 58
Changing the computer boot order ................................................................................ 59
Removing the HP Recovery partition (select products only) ......................................... 60
10 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................ 61
Using Computer Setup ......................................................................................................................................... 61
Starting Computer Setup .................................................................................................................. 61
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 61
Navigating and selecting in Computer Setup ................................................................................... 61
Restoring factory settings in Computer Setup ................................................................................. 62
Updating the BIOS ............................................................................................................................. 62
Determining the BIOS version ......................................................................................... 62
Downloading a BIOS update ........................................................................................... 63
Changing the boot order using the f9 prompt .................................................................................. 64
TPM BIOS settings (select products only) ........................................................................................................... 64
Using HP Sure Start (select products only) ......................................................................................................... 64
viii
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 65
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 65
12 Specications ............................................................................................................................................ 67
Input power .......................................................................................................................................................... 67
Operating environment ....................................................................................................................................... 67
13 Electrostatic Discharge .............................................................................................................................. 68
14 Accessibility .............................................................................................................................................. 69
Supported assistive technologies ....................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Index ............................................................................................................................................................. 70
ix
x
1 Welcome
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key on your keyboard. Pressing the Windows key again will return you to the
previous screen.
●
Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
For more information, see Network connections on page 17.
●
Update your antivirus software—Protect your computer from damage caused by viruses. The software
is preinstalled on the computer. For more information, see Using antivirus software on page 48.
●
Get to know your computer—Learn about your computer features. See Components on page 3 and
Screen navigation on page 23 for additional information.
●
Find installed software—Access a list of the software preinstalled on the computer:
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
●
Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 55.
1
Finding information
To locate resources that provide product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
HP support
For HP support, go to http://www.hp.com/support.
Safety & Comfort Guide
To access this guide:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
Regulatory, Safety and Environmental Notices
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
●
Overview of computer setup and features
●
Online chat with an HP technician
●
Support telephone numbers
●
HP service center locations
●
Proper workstation setup
●
Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●
Electrical and mechanical safety information
●
Important regulatory notices, including information about proper
battery disposal, if needed.
Limited Warranty*
To access this document:
▲ Select the Start button, select HP Help and Support,
and then select HP Documentation.
‒ or –
▲ Select the Start button, select HP, and then select HP
Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
2 Chapter 1 Welcome
●
Specic warranty information about this computer
2 Components
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.
Right
Component Description
(1) Smart card reader Supports optional Smart cards.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone
microphones.
Locating hardware 3
Component Description
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, refer to the Regulatory, Safety, and Environmental
Notices.
To access this guide:
1. Type support in the taskbar search box, and then select the HP
Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User
Guides.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
(3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High Denition Multimedia Interface (HDMI) device.
(5) External monitor port Connects an external VGA monitor or projector.
(6) USB Type-C Thunderbolt ports (2) Connect and charge USB devices that have a Type-C connector, such as
a cell phone, camera, activity tracker, or smartwatch, and provides
high-speed data transfer.
‒ or –
Connect a display device that has a USB Type-C connector, providing
display output.
NOTE: Your computer may also support a Thunderbolt docking
station. Adapters (purchased separately) may be required.
(7) Power connector Connects an AC adapter.
(8) Battery light When AC power is connected:
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
4 Chapter 2 Components
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may
not prevent the computer from being mishandled or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●
Green (left): The network is connected.
●
Amber (right): Activity is occurring on the network.
(3) USB 3.x ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provide data transfer.
(4) USB 3.x port Connects an optional USB device, such as a keyboard, mouse, external
drive, printer, scanner or USB hub. Standard USB ports will not charge
all USB devices or will charge using a low current. Some USB devices
require power and require you to use a powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Memory card reader Reads optional memory cards that store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then press in on
the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card
reader.
Left 5
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2) WWAN antennas (select products
only)*
(3) Internal microphones (2) Record sound.
(4) Webcam light (select products only) On: The webcam is in use.
(5) Webcam (select products only) Records video and captures photographs. Some models allow you to video
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Send and receive wireless signals to communicate with wireless wide area networks
(WWANs).
conference and chat online using streaming video.
To use the webcam:
▲ Type camera in the taskbar search box, and then select Camera.
6 Chapter 2 Components
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/o button Turns the TouchPad on and o.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button Functions like the right button on an external mouse.
(7) Center pointing stick button Functions like the center button on an external mouse.
(8) Center TouchPad button Functions like the center button on an external mouse.
(9) Right TouchPad button Functions like the right button on an external mouse.
Top 7
Lights
Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Microphone mute light
(4) Num lk light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
(6) Mute light
(7) TouchPad light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
●
Amber: Microphone sound is o.
●
O: Microphone sound is on.
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices
are o.
●
Amber: Computer sound is o.
●
O: Computer sound is on.
●
On: The TouchPad is o.
●
O: The TouchPad is on.
8 Chapter 2 Components
Buttons and ngerprint reader
Component Description
(1) Power button
(2) Wireless button Turns the wireless feature on or o but does not establish a wireless connection.
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit
Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options.
▲ Type power options in the taskbar search box, and then select Power
Options.
‒ or –
Right-click the Power icon , and then select Power Options.
A wireless network must be set up before a wireless connection is possible.
Top 9
Component Description
(3) Volume mute button Mutes and restores speaker sound.
(4) Fingerprint reader (select
products only)
Allows a ngerprint logon to Windows, instead of a password logon.
10 Chapter 2 Components
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
other key.
See Using the hot keys on page 12.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
See Using the hot keys on page 12.
(5) num lk key Alternates between the navigational and numeric functions on
an integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lk is pressed, the integrated keypad can be used like an
external numeric keypad.
Top 11
Using the hot keys
To use a hot key:
▲
Press the fn key, and then press one of the keys listed in the following table.
Press fn+ function
key
Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn o and power is conserved. To exit Sleep, briey press the power button.
CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the hot key alternates the screen image from computer
display to monitor display to simultaneous display on both the computer and monitor.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes the microphone.
12 Chapter 2 Components
Bottom
Component Description
(1) Service door Provides access to the hard drive bay, the WLAN module slot, the
WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless
module only with a wireless module authorized for use in the computer
by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
▲ Type support in the taskbar search box, and then select the HP
Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Service door release screw Releases the service door.
(3) Spill drain Allows spilled liquids, such as sodas or coee, to drain out of the
computer.
(4) Service door release latch Releases the service door.
(5) Vents Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
Bottom 13
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless
devices are o.
(2) Power light
(3) Battery light When AC power is connected:
(4) Drive light
(5) Speakers Produce sound.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a powersaving state that uses the least amount of power.
●
White: The battery charge is greater than 90 percent.
●
Amber: The battery charge is from 0 to 90 percent.
●
O: The battery is not charging.
When AC power is disconnected (battery not charging):
●
Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the battery
light begins blinking rapidly.
●
O: The battery is not charging.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE: For more information about HP 3D DriveGuard, see Using HP
3D DriveGuard (select products only) on page 51.
14 Chapter 2 Components
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15
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