Hewlett-Packard x2 210 G2 Service manual

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HP x2 Detachable PC
* Model numbers 10-p0XX
HP x2 210 G2 Detachable PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Copyright 2016 HP Development Company, L.P.
Product notice
Software terms
Bluetooth is a trademark owned by its proprietor and used by HP Inc under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: August 2016
Document Part Number: 903182-001
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See
http://www.microsoft.com for details.
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
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iv Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Top edge ................................................................................................................................................................. 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Bottom edge .......................................................................................................................................................... 7
Locating the product number and serial number ................................................................................................. 8
3 Illustrated parts catalog ................................................................................................................................ 9
Tablet major components ...................................................................................................................................... 9
Dock major components ...................................................................................................................................... 12
Hinge components ............................................................................................................................................... 14
Cables ................................................................................................................................................................... 15
Rubber Kit ............................................................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
Packaging and transporting guidelines .......................................................................... 20
Workstation guidelines ................................................................................ 20
5 Removal and replacement procedures ........................................................................................................... 22
Tablet component replacement procedures ....................................................................................................... 22
Back cover ......................................................................................................................................... 22
Docking connector (display) .............................................................................................................. 24
RTC battery ........................................................................................................................................ 25
Front webcam module ...................................................................................................................... 26
Antenna ............................................................................................................................................. 27
LCD shield .......................................................................................................................................... 28
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Battery ............................................................................................................................................... 29
Speakers ............................................................................................................................................ 30
Audio board ....................................................................................................................................... 32
Power button board .......................................................................................................................... 33
Volume board .................................................................................................................................... 35
Rear webcam module and lens ......................................................................................................... 36
System board .................................................................................................................................... 38
Dock component replacement procedures ......................................................................................................... 40
Bottom cover ..................................................................................................................................... 40
Hard drive .......................................................................................................................................... 42
Docking board (models with a hard drive) ........................................................................................ 43
Docking board (models without a hard drive) .................................................................................. 45
TouchPad board ................................................................................................................................. 46
Hinge assembly ................................................................................................................................. 47
Hinge components ............................................................................................................................ 48
Top cover/keyboard ........................................................................................................................... 52
6 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Downloading a BIOS update .............................................................................................................. 54
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 56
8 Specications .............................................................................................................................................. 58
9 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media (select products only) ......................................................................... 59
Using Windows tools ........................................................................................................................................... 60
Restore and recovery ........................................................................................................................................... 61
Recovering using HP Recovery Manager ........................................................................................... 61
What you need to know before you get started ............................................................. 61
Using the HP Recovery partition (select products only) ................................................. 62
Using HP Recovery media to recover .............................................................................. 62
Changing the computer boot order ................................................................................ 63
Removing the HP Recovery partition (select products only) ......................................... 64
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10 Power cord set requirements ...................................................................................................................... 65
Requirements for all countries ............................................................................................................................ 65
Requirements for specic countries and regions ................................................................................................ 65
11 Recycling .................................................................................................................................................. 67
Index ............................................................................................................................................................. 68
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1 Product description

Category Description Tablet Dock
Product Name HP x2 Detachable PC (model numbers 10-p0XX)
HP x2 210 G2 Detachable PC
Processor Intel Atom x5-Z8350 1.44-1.92 GHz quad core processor, 2 W, soldered-on-circuit
(SoC)
Chipset Integrated SoC
Graphics Internal graphics
Intel® HD Graphics 400
Support Dynamic Graphics Frequency, DX12, OpenGL 3.X, OpenCL 1.2
Panel 16:10 Ultra Wide Aspect Ratio
10.1-in (1280x800), antiglare, WLED, WXGA, uslim-bent (2.6 mm), eDP; 250 nits
Touch screen with ush glass, multitouch enabled
Memory On-board system memory
DDR3L-1600 single channel support
2048 MB (256Mx16 x4pcs)
LPDDR3-1600 single channel support (LPDDR3-1866 1.2V downgraded to LPDDR3-1600)
4096 MB (256Mx16x4x2pcs)
Supports up to 4 GB maximum system memory
Mass storage Tablet
eMMC (TLC) congurations:
128 GB (HP x2 210 G2 models only)
64 GB
32 GB
Dock
Single hard drive congurations (HP x2 models only)
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.2 mm
Webcam Two xed integrated web cameras
Front: HP True Vision HD: HD camera - indicator LED, USB2.0, f2.0
Rear : HP True Vision 5 MP Fixed Focus (2592 x 1944) support WFOV
Single digital mic
HP Noise Cancellation enabled
Support for voice recognition
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Category Description Tablet Dock
Audio Stereo speakers (2)
DTS Studio Sound
Sensors Accelerometer
eCompass
Gyroscope
Sensor hub
Wireless networking
Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter
Intel Dual Band Wireless-AC 7265 802.11ac 2x2 + Bluetooth Combo Adapter (non
External expansion
Integrated Wireless options with dual antennas (LGA/PCIe)
Intel WiDi support
Connected Standby support
Compatible with Miracast-certied devices
(non-vPro)(HP x2 models)
vPro)(HP x2 210 G2 models)
Tablet
Micro Secure Digital (SD) Media Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
Ports Tablet
Headphone/microphone combo jack
One USB 3.0 port
One USB 2.0 type C port supporting charging and data
Micro HDMI v1.4a port supporting up to 1920x1080 @ 60Hz
Pogo-pin (6-pin) docking connector
Keyboard Keyboard
Detachable hard keyboard cover
93% island style thin cover non-backlit keyboard (1.5 mm travel distance)
TouchPad
TouchPad with image sensor
Multitouch gestures enabled
Supports Windows 10 Modern Trackpad Gestures
Power requirements
Battery
2-cell, 32.5-Whr polymer battery
Battery life enhancement
Supports battery fast charge
AC adapter
45-W USB Type C AC adapter with power cords
2 Chapter 1 Product description
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Category Description Tablet Dock
1 m length power cord
Security fTPM 2.0
Operating system
Preinstalled (HP x2 210 G2 models)
Serviceability End user replaceable part: AC adapter
Preinstalled (HP x2 models)
For Developed Market (ML)
Windows 10 Entry 2-in-1 (Compact)
For Emerging Market (EM/SL)
CPPP Windows 10 Home China Language Edition 2-in-1 (Compact)
SEAP Windows 10 Entry 2-in-1 (Compact)
Windows 10 Home 64 Entry Tablet + 2-in-1 Notebook (Compact)
Windows 10 Home 64 Entry Tablet + 2-in-1 Notebook Single Language (Compact)
Windows 10 Home 64 Chinese Market CPPP (Compact)
Windows 10 Pro 64 Tablet + 2-in-1 Notebook (Compact)
Windows 10 Pro 64 Tablet + 2-in-1 Notebook Chinese Market (Compact)
Windows 10 Pro 64 StF MSNA (Compact)
Windows 10 Pro 64 StF MSNA EM (Compact)
Windows 10 Pro 64 StF MSNA - Strategic (Compact)
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2 External component identication

Display

Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
(2) Camera
NOTE: This computer includes a second camera
on the rear of the display cover.
(3) Camera light On: The camera is in use.
(4) Speakers (2) Produce sound.
(5) Rear camera Allows you to video chat, record video, and record still images.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
4 Chapter 2 External component identication
area networks (WLANs).
Allows you to video chat, record video, and record still images.
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Component Description
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Top edge

Component Description
(1) Power button
(2) Internal microphone Records sound.
When the tablet is o, press the button to turn on the tablet.
When the tablet is on, press the button briey to initiate Sleep.
When the tablet is in the Sleep state, press the button briey to exit Sleep.
When the tablet is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the tablet has stopped responding and Windows shutdown procedures are ineective, press and hold the power button down for at least 10 seconds to turn o the tablet.
To learn more about your power settings, see your power options. Type power in the taskbar search box, select Power and sleep settings, and then select Power and sleep.
Top edge 5
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Right side

Component Description
(1) microSD memory card reader Reads optional memory cards that enable you to store,
manage, share or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the
memory card reader.
(2) micro-HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia Interface (HDMI) device.
(3) AC adapter and battery light
(4) USB Type-C power connector port Connects a USB device with a Type-C connector to an AC
(5) USB 3.0 port Connects an optional USB device such as a keyboard, mouse,
White: The AC adapter is connected and the battery is fully charged.
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
adapter to provide power to the computer and allows data transfer.
NOTE: Adapters (purchased separately) may be required.
external drive, printer, scanner or USB hub.
6 Chapter 2 External component identication
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Left side

Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
(2) Volume button Controls speaker volume on the tablet.

Bottom edge

combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) Alignment posts (2) Guide the keyboard to the correct connection with the
tablet.
(2) Docking port Connects the tablet to the keyboard base.
Left side 7
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Locating the product number and serial number

The tablet and serial number (2) and product number (3) are located on the tablet bottom edge. This information may be needed when travelling internationally or when contacting support.
Component
(1) Quick Response (QR) code
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
8 Chapter 2 External component identication
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3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Tablet major components

Tablet major components 9
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Item Component Spare part number
(1) Display panel assembly
Silver HP x2 and HP x2 210 G2 models 902380-001
White HP x2 models 902381-001
Red HP x2 models 902382-001
Display panel cable (not illustrated) 902354-001
(2) Battery, 2-cell, 32-Wh (includes cable) 859517-855
(3) Audio board bracket 902361-001
(4) Audio board 902368-001
Audio board cable (not illustrated) 902351-001
(5) RTC battery 902383-001
(6) Power button board 902369-001
Power button board cable (not illustrated) 902352-001
(7) Speaker Kit (includes left and right speakers and cables) 902391-001
(8) Rear webcam (includes bracket) 902256-001
(9) Front webcam (includes microphone rubber) 902255-001
Front webcam cable (not illustrated) 902355-001
(10) Antenna 902341-001
(11) Volume board 902370-001
Volume board cable (not illustrated) 902353-001
(12) Docking connector 902356-001
(13) LCD shielding (includes thermal pad) 902363-001
(14) System board equipped with an Intel Atom x5-z8350 processor and a graphics subsystem with UMA memory (includes
replacement thermal material)
For use in HP x2 210 G2 models:
For use in HP x2 and HP x2 210 G2 models:
Equipped with a 128-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system
Equipped with a 128-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system
Equipped with a 64-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system
Equipped with a 64-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system
903879-601
903879-001
902254-601
902254-001
Equipped with a 32-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system
Equipped with a 32-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system
10 Chapter 3 Illustrated parts catalog
902251-601
902251-001
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Item Component Spare part number
For use in HP x2 models:
(15) Hinge assembly
(16) Back cover
Silver HP x2 and HP x2 210 G2 models 902342-001
White HP x2 models 902343-001
Red HP x2 models 902344-001
Equipped with a 64-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system
Equipped with a 64-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system
Equipped with a 32-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system
Equipped with a 32-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system
NOTE: The hinge assembly is not spared as a whole unit. For more information about
hinge subcomponents, see Hinge components on page 14.
902252-601
902252-001
902253-601
902253-001
not spared
Tablet major components 11
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Dock major components

Item Component Spare part number
(1) Bottom cover
For use in HP x2 and HP x2 210 models without a hard drive
For use in HP x2 models without a hard drive
For use in models HP x2 models with a hard drive
Silver models 902345-001
White models 902346-001
Red models 902347-001
Silver models 902348-001
White models 902349-001
12 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
(2) Hard drive
1 TB, 5400 rpm, 7 mm 762990-005
500 GB, 5400 rpm, 7 mm 778186-005
(3) Hard Drive Hardware Kit 902362-001
Docking board
(4) Models with a hard drive 902372-001
(5) Models without a hard drive 902371-001
(6) TouchPad bracket included with TouchPad
(7) TouchPad board
Silver models 902373-001
White models 907508-001
Red models 907509-001
TouchPad cable, for use in HP x2 and HP x2 210 G2 models without a hard drive (not
TouchPad cable, for use in HP x2 models with a hard drive (not illustrated) 902358-001
Red models 902350-001
illustrated)
board spare kit
902357-001
(8) Top cover/keyboard
For a list of keyboard country codes, see Top cover/keyboard on page 52.
HP x2 and HP x2 210 G2 models without a hard drive
HP x2 models without a hard drive
HP x2 models with a hard drive
Silver 902365-xx1
White 902366-xx1
Red 902367-xx1
Silver 902680-xx1
White 902681-xx1
Red 902682-xx1
Dock major components 13
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Hinge components

Item Component Spare part number
(1) Hinge brackets, left and right 902364-001
Hinge Bezel Kit
(2) Hinge Mylar
(3) Hinge bezel
(4) Pogo docking connector
For use in HP x2 and HP x2 210 G2 models without a hard drive 902359-001
For use on HP x2 models with a hard drive 902360-001
(5) Magnets not spared
(6) Hinge cover
Silver HP x2 and HP x2 210 G2 models 902374-001
White HP x2 models 902375-001
Red HP x2 models 902376-001
Silver HP x2 and HP x2 210 G2 models 902377-001
White HP x2 models 902378-001
Red HP x2 models 902379-001
14 Chapter 3 Illustrated parts catalog
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Cables

Item Component Spare part number
(1) TouchPad cable
For use in HP x2 and HP x2 210 G2 models without a hard drive 902357-001
For use in HP x2 models with a hard drive 902358-001
(2) Audio board cable 902351-001
(3) Display (LCD) cable 902354-001
(4) Volume board cable 902353-001
(5) Front webcam cable 902355-001
(6) Power button board cable 902352-001
(7) Rear webcam not spared
(8) Docking cable 902359-001
Cables 15
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Rubber Kit

Item Component Spare part number
Rubber Kit for use in models without a hard drive
Silver HP x2 and HP x2 210 G2 models 902384-001
White HP x2 models 902385-001
Red HP x2 models 902386-001
Rubber Kit for use in models with a hard drive models
Silver HP x2 models 902387-001
White HP x2 models 902388-001
Red HP x2 models 902389-001
(1) Screw covers
(2) Bottom rubber strip
16 Chapter 3 Illustrated parts catalog
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Miscellaneous parts

Component Spare part number
45-W AC adapter, USB-C 844205-850
Power cord (3-pin, black, 1.00-m):
For use in Australia 213356-008
For use in the People’s Republic of China 286497-008
For use in Denmark 213353-008
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in South Africa 361240-002
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
RJ-45/USB adapter 539614-001
Screw Kit 902390-001
HP Pro Tablet Active Pen 798051-001
External optical drive 747080-001
Miscellaneous parts 17
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4 Removal and replacement preliminary
requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:
Magnetic screw driver
Phillips P0 screw driver
Plastic case utility tool

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
18 Chapter 4 Removal and replacement preliminary requirements
Page 27

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement preliminary requirements
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Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or oor mats with hard ties to the ground
Field service kits
eective, the conductive must be worn in contact with the skin.
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
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5 Removal and replacement procedures

This chapter provides removal and replacement procedures for authorized service provider only parts.
CAUTION: Tablet components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the tablet and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Tablet component replacement procedures

There are as many as 19 screws that must be removed, replaced, and/or loosened when servicing the tablet. Make special note of each screw size and location during removal and replacement.

Back cover

Description Spare part number
Back cover
Silver HP x2 and HP x2 210 G2 models 902342-001
White HP x2 models 902343-001
Red HP x2 models 902344-001
Display panel
Silver HP x2 and HP x2 210 G2 models 902380-001
White HP x2 models 902381-001
Red HP x2 models 902382-001
Display cable 902354-001
Before disassembling the tablet, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
Remove the back cover:
CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly.
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1. Place the tablet on a at surface, display panel side down.
2. Starting from the sides, insert a thin, plastic tool in the seam to disengage the top and bottom of the
display (1).
3. Remove the back cover (2).
4. Disconnect the battery cable from the system board (1).
5. Disconnect the display cable from the system board (2), and then remove the display from the enclosure
(3).
Reverse this procedure to install the back cover.
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Docking connector (display)

Description Spare part number
Docking connector 902356-001
Before removing the docking connector, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
Remove the docking connector:
1. Disconnect the docking connector from the system board (1), and remove the cable from the clip built
into the display enclosure (2).
2. Remove the two Phillips PM2.0×4.0 screws (3) that secure the docking connector to the display panel
assembly, and then remove the docking connector (4).
Reverse this procedure to install the display docking connector.
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RTC battery

Description Spare part number
RTC battery 902383-001
Before removing the RTC battery, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
Remove the RTC battery:
1. Disconnect the battery cable from the system board (1), and remove the cable from the clip built into
2. Lift the battery to disengage the adhesive that secures it to the display enclosure (3).
then shut it down through the operating system.
the display enclosure (2).
Reverse this procedure to install the RTC battery.
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Front webcam module

Description Spare part number
Front webcam module (includes microphone rubber) 902255-001
Front webcam cable 902355-001
Before removing the front webcam module, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
Remove the front webcam module:
1. Disconnect the webcam cable from the system board (1).
2. Lift the microphone rubber piece up and o the right side of the module (2).
3. Remove the cable from its routing path (3).
4. Remove the webcam module (4) from the display panel assembly (The webcam module cable is
attached to the display panel assembly with double-sided adhesive.
5. Remove the front webcam module and cable.
Reverse this procedure to install the front webcam module.
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Antenna

Description Spare part number
Antenna 902341-001
Before removing the antenna, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the battery (see Battery on page 29).
Remove the antenna:
1. Peel the antenna o the shield (1).
2. Disconnect the antenna cable from the system board (2).
3. Remove the antenna cable from its routing path in the display enclosure (3).
4. Remove the antenna from the display panel assembly (4).
Reverse this procedure to install the antenna.
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LCD shield

Description Spare part number
LCD shield (includes thermal pad) 902363-001
Before removing the LCD shield, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
Remove the LCD shield:
1. Peel the antenna o the shield (1).
2. Remove the 10 Phillips PM2.0×2.5 screws (2) that secure the shield to the display.
3. Lift the shield from the display panel assembly (3).
then shut it down through the operating system.
Reverse this procedure to install the LCD shield.
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Battery

Description Spare part number
Battery, 2-cell, 32-Wh (includes cable) 859517-855
Before removing the battery, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement
battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To
prevent loss of information, save your work or shut down the tablet through Windows before removing the battery.
Remove the battery:
1. Lift the battery straight up and out of the display assembly.
2. Remove the battery.
Reverse this procedure to install the battery.
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Speakers

Before removing the speakers, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
Remove the speakers:
1. To remove the right speaker, disconnect the speaker cable from the system board (1).
2. Remove the speaker cable from its routing path in the display assembly (2).
3. Remove the right speaker (3).
Description Spare part number
Speaker Kit (includes left and right speakers and cables) 902391-001
then shut it down through the operating system.
4. To remove the left speaker, remove the Phillips PM2.0×2.0 screw (1) that secures the speaker to the
display panel assembly.
5. Disconnect the cable from the system board (2).
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6. Remove the speaker (3).
Reverse this procedure to install the speakers.
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Audio board

Description Spare part number
Audio board 902368-001
Audio board bracket 902361-001
Audio board cable 902351-001
Before removing the audio board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
6. Remove the battery (see Battery on page 29).
Remove the audio board:
1. Release the ZIF connector (1) to which the audio board cable is attached, and then disconnect the audio
then shut it down through the operating system.
jack board cable from the audio board.
2. Remove the Phillips PM2.0×2.0 screw (2) that secures the audio board bracket to the display assembly.
3. Lift the bracket out of the display panel assembly (3).
4. Remove the audio board (4) and cable.
Reverse this procedure to install the audio board.
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Power button board

Description Spare part number
Power button board 902369-001
Power button board cable 902352-001
Before removing the power button board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
6. Remove the battery (see Battery on page 29).
Remove the power button board:
1. Remove the Phillips PM2.0×2.0 screw (1) that secures that secures the power button board to the
display panel assembly.
2. Lift the top of the board upward (2), and then pull the board out from under the tab (3).
3. Turn the board over so you can access the connector underneath (4).
4. Disconnect the cable from the system board (5).
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5. Remove the power button board (6).
Reverse this procedure to install the power button board.
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Volume board

Description Spare part number
Volume board 902370-001
Volume board cable 902353-001
Before removing the volume board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
6. Remove the battery (see Battery on page 29).
Remove the volume board:
1. Disconnect the cable from the volume board (1).
2. Remove the two Phillips PM2.0×2.0 screws (2) that secure the volume board to the display panel
assembly.
3. Remove the volume board (3).
Reverse this procedure to install the volume board.
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Rear webcam module and lens

Description Spare part number
Rear webcam module (includes bracket) 902256-001
Before removing the rear webcam module, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
6. Remove the left speaker (see Speakers on page 30).
Remove the rear webcam module:
1. Lift the bracket from atop the webcam module (1).
2. Disconnect the webcam cable from the system board (2).
3. Remove the webcam module (3) from the display panel assembly.
4. Remove the rear webcam module and cable.
NOTE: You have to clean the lens when replacing the rear webcam.
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5. To remove the rear webcam lens, from inside of the display enclosure, pull the lens up to remove it. The
lens is secured with adhesive.
Reverse this procedure to install the rear webcam module.
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System board

Description Spare part
System board equipped with an Intel Atom x5-z8350 processor and a graphics subsystem with UMA memory (includes replacement thermal material)
For use in HP x2 210 G2 models:
128-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system 903879-601
128 eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system 903879-001
For use in HP x2 and HP x2 210 G2 models:
64-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system 902254-601
64-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system 902254-001
32-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system 902251-601
32-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system 902251-001
For use in HP x2 models:
64-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system 902252-601
64-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system 902252-001
32-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system 902253-601
number
32-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system 902253-001
Before removing the system board, follow these steps:
1. Turn o the tablet. If you are unsure whether the tablet is o or in Hibernation, turn the tablet on, and
then shut it down through the operating system.
2. Disconnect the power from the tablet by unplugging the power cord from the tablet.
3. Disconnect all external devices from the tablet.
4. Remove the back cover (see Back cover on page 22).
5. Remove the LCD shield (see LCD shield on page 28).
6. Remove the battery (see Battery on page 29).
7. Remove the left speaker (see Speakers on page 30).
8. Remove the rear webcam (see Rear webcam module and lens on page 36).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Docking connector cable (see Docking connector (display) on page 24)
(2) RTC battery (see RTC battery on page 25)
(3) Audio board cable (see Audio board on page 32)
(4) Volume board cable (see Volume board on page 35)
(5) Power button board cable (see Power button board on page 33)
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(6) Right speaker cable (see Speakers on page 30)
(7) Front webcam (see Front webcam module on page 26)
(8) WLAN antennas (see Antenna on page 27)
2. Remove the broadhead Phillips PM2.0×2.0 screw (1) that secures the system board to the display panel
assembly.
3. Lift the right side of the system board up (2), and then pull the board toward the right, away from the
connectors on the side of the display, and then out of the display enclosure (3).
Reverse this procedure to install the system board.
Tablet component replacement procedures 39
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Dock component replacement procedures

There are as many as 32 screws that must be removed, replaced, and/or loosened when servicing the dock. Make special note of each screw size and location during removal and replacement.

Bottom cover

Description Spare part number
Bottom cover for use in HP x2 models with a hard drive:
Silver models 902348-001
White models 902349-001
Red models 902350-001
Bottom cover for use in HP x2 and HP x2 210 G2 models without a hard drive:
Silver models 902345-001
Bottom cover for use in HP x2 models without a hard drive:
White models 902346-001
Red models 902347-001
Remove the bottom cover:
1. Place the dock upside-down on a at surface.
2. Remove the two screw covers (1) and two silver Phillips PM2.0×4.0 screws (2).
3. Remove the rubber strip from the bottom cover (3).
4. Remove the four black Phillips PM2.0×3.0 screws (4) from under the rubber strip.
5. Insert a thin, plastic tool between the bottom cover and the dock (5) and pry upward to separate the
bottom cover from the dock.
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6. Remove the bottom cover (6).
Reverse this procedure to install the bottom cover.
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Hard drive

Description Spare part number
Hard drive, 1 TB 762990-005
Hard drive, 500 GB 778186-005
Hard Drive Hardware Kit 902362-001
Before disassembling the dock, follow this step:
Remove the hard drive:
1. Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the dock.
2. Pull the hard drive away from the connector (2), and then remove the hard drive from the dock (3).
Remove the bottom cover (see Bottom cover on page 40).
3. To remove the hard drive brackets, remove the four Phillips PM3.0×3.0 screws (1) that secure the
brackets to the hard drive.
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4. Pull the brackets away from the hard drive (2).
Be sure to transfer the brackets from the old hard drive to the new hard drive.
Reverse this procedure to install the hard drive.

Docking board (models with a hard drive)

Description Spare part number
Docking board (hard drive models) 902372-001
Before disassembling the dock, follow this step:
Remove the bottom cover (see Bottom cover on page 40).
Remove the docking board:
1. Remove the two Phillips PM2.0×2.0 screws (1) that secure the board to the dock.
2. Disconnect the touchpad cable from the docking board (2).
Dock component replacement procedures 43
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3. Turn the board over to access the connector on the bottom (3).
4. Disconnect the keyboard cable from the docking board (4).
5. Remove the docking board from the dock (5).
Reverse this procedure to install the docking board.
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Docking board (models without a hard drive)

Description Spare part number
Docking board (models without a hard drive) 902371-001
Before disassembling the dock, follow this step:
Remove the bottom cover (see Bottom cover on page 40).
Remove the docking board:
1. Disconnect the keyboard cable from the docking board (1).
2. Disconnect the touchpad cable from the docking board (2).
3. Remove the two Phillips PM2.0×2.0 screws (3) that secure the board to the doc.
4. Remove the docking board from the dock (4).
Reverse this procedure to install the docking board.
Dock component replacement procedures 45
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TouchPad board

Description Spare part number
TouchPad board for use in silver models 902373-001
TouchPad board for use in white models 907508-001
TouchPad board for use in red models 907509-001
TouchPad board cable (for use in HP x2 and HP x2 210 G2 models without a hard drive) 902357-001
TouchPad board cable (for use in HP x2 models with a hard drive) 902358-001
Before removing the TouchPad board, follow this step:
Remove the bottom cover (see Bottom cover on page 40).
Remove the TouchPad board:
1. Disconnect the cable from the TouchPad (1).
2. Remove the three black Phillips PM2.0×2.0 screws (2).
3. Lift the bracket o the board (3).
4. Remove the three broadhead silver Phillips PM2.0×2.0 screws (4).
5. Remove TouchPad board from the dock (5).
Reverse this procedure to install the TouchPad board.
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Hinge assembly

Description Spare part number
Hinge assembly
NOTE: The hinge assembly is not spared as a whole unit. For more information about replacing hinge
subcomponents, see Hinge components on page 48.
not spared
Before disassembling the hinge assembly, follow this step:
Remove the bottom cover (see Bottom cover on page 40).
Remove the hinge assembly:
1. Disconnect the cable from the system board (1).
2. Rotate the hinge assembly up to a 45 degree angle (2).
3. Remove the four Phillips PM2.0×3.0 screws (3) that secure the hinge assembly to the dock.
4. Remove the hinge assembly from the dock (4).
Reverse this procedure to install the hinge assembly.
Dock component replacement procedures 47
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Hinge components

Before disassembling the hinge assembly, follow these steps:
1. Remove the bottom cover (see Bottom cover on page 40).
2. Remove the hinge assembly (see Hinge assembly on page 47).
Disassemble the hinge assembly:
1. Peel the Mylar from the hinge assembly. A tool such as tweezers may be required to grasp the Mylar. The
Mylar is secured with adhesive and is reusable.
The Mylar is available in the hinge bezel kit using the following spare part numbers:
Silver HP x2 and HP x2 210 G2 models: 902377-001
White HP x2 models: 902378-001
Red HP x2 models: 902379-001
2. To remove the hinge bezel, remove the two silver outer Phillips PM2.0×6.0 screws (1).
3. Remove the black middle Phillips PM2.0×5.0 screw (2).
4. Use a tool to pry in the gap near the docking connector to pry the bezel loose (3).
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5. Pry up and down along the seam to disengage the bezel from the hinge, and then separate the bezel
from the hinge (4).
The bezel is available in the hinge bezel kit using the following spare part numbers:
Silver HP x2 and HP x2 210 G2 models: 902377-001
White HP x2 models: 902378-001
Red HP x2 models: 902379-001
6. Remove the Phillips PM2.0×4.0 screw from each bracket (1).
7. Lift the brackets away from each hinge (2).
Left and right hinge brackets are available using spare part number 902364-001.
8. Remove the Phillips PM2.0×5.0 screw (1) from the docking connector.
Dock component replacement procedures 49
Page 58
9. Remove the cable from its routing path (2).
10. Lift the connector and cable away from the hinge (3).
The POGO cable is available using spare part number 902359-001 for HP x2 and HP x2 210 G2 models without a hard drive and 902360-001 for HP x2 models with a hard drive.
The hinge cover is available using the following spare part numbers:
Silver HP x2 and HP x2 210 G2 models: 902374-001
White HP x2 models: 902375-001
Red HP x2 models: 902376-001
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11. Use the images to proper installation location for the magnets.
Hinge assembly magnet installation locations
Display assembly magnet installation locations
Reverse this procedure to install the wireless antenna.
Dock component replacement procedures 51
Page 60

Top cover/keyboard

The top cover/keyboard spare part remains after all other spare parts have been removed.
In this section, the rst table provides the main spare part number for the keyboard. The second table provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Description Spare part number
HP x2 and HP x2 210 G2 models without a hard drive
Silver models 902365-xx1
HP x2 models without a hard drive
White models 902366-xx1
Red models 902367-xx1
HP x2 models with a hard drive
Silver models 902680-xx1
White models 902681-xx1
Red models 902682-xx1
For use in country or region
Belgium -A41 Israel -BB1 Slovenia -BA1
Bulgaria -261 Italy -061 South Korea -AD1
Canada -DB1 Japan -291 Spain -071
Czech Republic and Slovakia
Denmark, Finland, and Norway
France -051 Portugal -131 Thailand -281
Germany -041 Romania -271 Turkey -141
Greece -151 Russia -251 United Kingdom -031
Hungary -211 Saudi Arabia -171 United States -001
Spare part number
-FL1 Latin America -161 Switzerland -BG1
-DH1 The Netherlands -B31 Taiwan -AB1
For use in country
or region
Spare part number
For use in country
or region
Spare part number
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6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Computers or tablets with keyboards:
Turn on or restart the computer, quickly press esc, and then press f10.
Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume up button.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button.
2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Starting Setup Utility (BIOS) 53
Page 62
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 53).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 54.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
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4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
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Page 64

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Start BIOS.
Tablets with keyboards
Turn on or restart the computer, quickly press esc.
Tablets without keyboards
Turn on or restart the tablet, and then quickly hold down the volume up button.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 56.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: To stop a test, press the button you used to access UEFI.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
56 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Page 65
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get Software and drivers.
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 57
Page 66
8 Specications
Metric U.S.
Dimensions (landscape orientation)
Width 26.50 cm 10.4 in
Depth (display)
Depth (dock)
Height (display)
Height (display+ dock with no HDD; front - rear)
Height (display+ dock with HDD; front - rear)
Weight (display)
Weight (display + dock)
Input power 5 V dc @ 3A - 15W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The tablet operating voltage and current can be found on the system regulatory label.
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating 20°C to 60°C 4°F to 140°F
Relative humidity (non-condensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
17.30 cm
18.30 cm
0.92 cm
1.62 - 1.84 cm
1.62 - 2.35 cm
582 g
1190 g
6.81 in
7.21 in
0.36 in
0.64 - 0.72 in
0.64 - 0.93 in
1.28 lb
2.62 lb
Operating 15 m to 3,048 m ?50 ft to 10,000 ft
Nonoperating 15 m to 12,192 m ?50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
58 Chapter 8 Specications
Page 67

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

Creating recovery media and backups

Restoring and recovering your system
For additional information, refer to the HP support assistant app.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)
on page 59. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 60.
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 61.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 59
Page 68
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 60.
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 61.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
Select the Start button, and then select the Get started app.
60 Chapter 9 Backing up, restoring, and recovering
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Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all products.
Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 61. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 59.
On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 61.
, and then follow the on-screen instructions.
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 64.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 59.
What you need to know before you get started
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 59.
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 59.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 61
Page 70
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
62 Chapter 9 Backing up, restoring, and recovering
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1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 63.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
ash drive.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 63
Page 72
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 59.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
64 Chapter 9 Backing up, restoring, and recovering
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10 Power cord set requirements

The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the tablet.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
Requirements for all countries 65
Page 74
Country/region Accredited agency Applicable note number
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
66 Chapter 10 Power cord set requirements
Page 75

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
67
Page 76

Index

A
AC adapter, spare part number 17 AC adapter/battery 6 antenna
removal 27 spare part number 27
audio board
removal 32 spare part number 10, 32
audio board cable
spare part number 10 audio, product description 2 audio-out (headphone)/audio-in
(microphone) combo jack, identifying 7
B
back cover
removal 22
spare part number 11, 22 back cover, spare part number 22 backups 59 battery
removal 29
spare part number 10, 29 BIOS
determining version 53
downloading an update 54
starting the Setup Utility 53
updating 53 boot order
changing 63 Bottom cover
spare part number 12 bottom cover
removal 40
spare part number 40 buttons
power 5
C
cables 15 cables, service considerations 18 camera
identifying 4
camera light, identifying 4 components
bottom edge 7 display 4 left side 7 right side 6 top edge 5
connectors, service considerations
18
D
display cable, spare part number
10, 22 display panel, product description 1 display panel, spare part number
10, 22 dock
major components 12
docking board
spare part number 13
docking board (hard drive models)
removal 43 spare part number 43
docking board (no hard drive models)
removal 45 spare part number 45
docking connector
removal 24 spare part number 24
docking port, identifying 7
E
electrostatic discharge 19 equipment guidelines 21 external expansion, product
description 2 external optical drive, spare part
number 17
F
front webcam cable
spare part number 10
front webcam module
removal 26 spare part number 10, 26
G
graphics, product description 1 grounding guidelines 19 guidelines
equipment 21 grounding 19 packaging 20 transporting 20 workstation 20
H
hard drive
removal 42 spare part number 13, 42
Hard Drive Hardware Kit
spare part number 13
HDMI port
identifying 6
hinge assembly
removal 47
spare part number 47 hinge components 14 hinge cover
removal 48
spare part number 48 HP PC Hardware Diagnostics (UEFI)
Failure ID code 56
using 56 HP Recovery Manager
correcting boot problems 63
starting 62 HP Recovery media
creating 59
recovery 62 HP Recovery partition
recovery 62
removing 64
I
internal microphone, identifying 5
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 7
68 Index
Page 77
K
keyboard
product description 2 spare part numbers 13
L
LCD shield
removal 28 spare part number 28
LCD shielding
spare part number 10
lights
AC adapter and battery 6
M
magnetic latches, identifying 7 mass storage device, product
description 1 memory card reader, identifying 6 memory module, product
description 1 micro-HDMI port
identifying 6
microphone
product description 1
microSD memory card reader,
identifying 6 minimized image recovery 62 minimized image, creating 61 model name 1
O
operating system, product
description 3 optical drive, spare part number 17 original system recovery 61
P
packaging guidelines 20 plastic parts, service
considerations 18 Pogo docking connector
spare part number 14
ports
micro-HDMI 6 product description 2 USB 3.0 6 USB Type-C power connector 6
power button board
removal 33 spare part number 10, 33
power button board cable
spare part number 10 power button, identifying 5 power cord
spare part numbers 17 power cord, set requirements 65 power requirements, product
description 2 processor, product description 1 product description
audio 2 display panel 1 external expansion 2 graphics 1 keyboard 2 mass storage 1 memory module 1 microphone 1 operating system 3 ports 2 power requirements 2 processors 1 product name 1 sensor 2 serviceability 3 webcam 1 wireless networking 2
product name 1
R
rear camera, identifying 4 rear webcam module
removal 36 spare part number 36
recover
options 61
recovery
discs 60, 62 HP Recovery Manager 61 media 62 starting 62 supported discs 60 system 61 USB ash drive 62 using HP Recovery media 60
recovery media
creating 59 creating using HP Recovery
Manager 60
recovery partition
removing 64
RTC battery
removal 25 spare part number 25
RTCV battery
spare part number 10
Rubber Kit 16
S
Screw Kit, spare part number 17 sensor, product description 2 service considerations
cables 18 connectors 18
plastic parts 18 serviceability, product description 3 slots
microSD memory card reader 6 Speaker Kit, spare part number 10,
30
speakers
removal 30
spare part number 10, 30 speakers, identifying 4 supported discs, recovery 60 system board
removal 38
spare part numbers 10, 38 system recovery 61 system restore point
creating 60 system restore point, creating 59
T
tablet
major components 9
specications 58 tools required 18 top cover/keyboard
removing 52 TouchPad board
removal 46
spare part number 13, 46 TouchPad board cable
spare part number 13 transporting guidelines 20
U
USB 3.0 port, identifying 6
Index 69
Page 78
USB Type-C power connector port,
identifying 6
V
volume board
removal 35 spare part number 10, 35
volume board cable
spare part number 10
W
webcam
product description 1
webcam (front)
removal 26 spare part number 26
webcam (rear) module
removal 36 spare part number 36
Windows
system restore point 59, 60
Windows tools
using 60
wireless networking, product
description 2
workstation guidelines 20
70 Index
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