Hewlett-Packard x2 210 G2 Service manual

HP x2 Detachable PC

* Model numbers 10-p0XX

HP x2 210 G2 Detachable PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Product notice

Software terms

Bluetooth is a trademark owned by its proprietor and used by HP Inc under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: August 2016

Document Part Number: 903182-001

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See

http://www.microsoft.com for details.

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Display .................................................................................................................................................................... 4

Top edge ................................................................................................................................................................. 5

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Bottom edge .......................................................................................................................................................... 7

Locating the product number and serial number ................................................................................................. 8

3 Illustrated parts catalog ................................................................................................................................ 9

Tablet major components ...................................................................................................................................... 9

Dock major components ...................................................................................................................................... 12

Hinge components ............................................................................................................................................... 14

Cables ................................................................................................................................................................... 15

Rubber Kit ............................................................................................................................................................ 16

Miscellaneous parts ............................................................................................................................................. 17

4 Removal and replacement preliminary requirements ..................................................................................... 18

Tools required ...................................................................................................................................................... 18

Service considerations ......................................................................................................................................... 18

Plastic parts ....................................................................................................................................... 18

Cables and connectors ...................................................................................................................... 18

Grounding guidelines ........................................................................................................................................... 19

Electrostatic discharge damage ........................................................................................................ 19

Packaging and transporting guidelines .......................................................................... 20

Workstation guidelines ................................................................................ 20

5 Removal and replacement procedures ........................................................................................................... 22

Tablet component replacement procedures ....................................................................................................... 22

Back cover ......................................................................................................................................... 22

Docking connector (display) .............................................................................................................. 24

RTC battery ........................................................................................................................................ 25

Front webcam module ...................................................................................................................... 26

Antenna ............................................................................................................................................. 27

LCD shield .......................................................................................................................................... 28

Battery ............................................................................................................................................... 29

Speakers ............................................................................................................................................ 30

Audio board ....................................................................................................................................... 32

Power button board .......................................................................................................................... 33

Volume board .................................................................................................................................... 35

Rear webcam module and lens ......................................................................................................... 36

System board .................................................................................................................................... 38

Dock component replacement procedures ......................................................................................................... 40

Bottom cover ..................................................................................................................................... 40

Hard drive .......................................................................................................................................... 42

Docking board (models with a hard drive) ........................................................................................ 43

Docking board (models without a hard drive) .................................................................................. 45

TouchPad board ................................................................................................................................. 46

Hinge assembly ................................................................................................................................. 47

Hinge components ............................................................................................................................ 48

Top cover/keyboard ........................................................................................................................... 52

6 Using Setup Utility (BIOS) ............................................................................................................................. 53

Starting Setup Utility (BIOS) ................................................................................................................................ 53

Updating Setup Utility (BIOS) .............................................................................................................................. 53

Determining the BIOS version ........................................................................................................... 53

Downloading a BIOS update .............................................................................................................. 54

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 56

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 56

8 Specications .............................................................................................................................................. 58

9 Backing up, restoring, and recovering ........................................................................................................... 59

Creating recovery media and backups ................................................................................................................ 59

Creating HP Recovery media (select products only) ......................................................................... 59

Using Windows tools ........................................................................................................................................... 60

Restore and recovery ........................................................................................................................................... 61

Recovering using HP Recovery Manager ........................................................................................... 61

What you need to know before you get started ............................................................. 61

Using the HP Recovery partition (select products only) ................................................. 62

Using HP Recovery media to recover .............................................................................. 62

Changing the computer boot order ................................................................................ 63

Removing the HP Recovery partition (select products only) ......................................... 64

10 Power cord set requirements ...................................................................................................................... 65

Requirements for all countries ............................................................................................................................ 65

Requirements for specic countries and regions ................................................................................................ 65

11 Recycling .................................................................................................................................................. 67

Index ............................................................................................................................................................. 68

vii

viii

1 Product description

Category Description Tablet Dock

Product Name HP x2 Detachable PC (model numbers 10-p0XX) √ √

HP x2 210 G2 Detachable PC √ √

Processor Intel Atom x5-Z8350 1.44-1.92 GHz quad core processor, 2 W, soldered-on-circuit

(SoC)

Chipset Integrated SoC √

Graphics Internal graphics

Intel® HD Graphics 400

Support Dynamic Graphics Frequency, DX12, OpenGL 3.X, OpenCL 1.2

Panel 16:10 Ultra Wide Aspect Ratio

10.1-in (1280x800), antiglare, WLED, WXGA, uslim-bent (2.6 mm), eDP; 250 nits

Touch screen with ush glass, multitouch enabled

Memory On-board system memory

DDR3L-1600 single channel support

●

2048 MB (256Mx16 x4pcs)

LPDDR3-1600 single channel support (LPDDR3-1866 1.2V downgraded to LPDDR3-1600)

●

4096 MB (256Mx16x4x2pcs)

Supports up to 4 GB maximum system memory

Mass storage Tablet

eMMC (TLC) congurations:

128 GB (HP x2 210 G2 models only)

64 GB

32 GB

√

Dock

Single hard drive congurations (HP x2 models only)

1 TB, 5400 rpm, 7.2 mm

500 GB, 5400 rpm, 7.2 mm

Webcam Two xed integrated web cameras

Front: HP True Vision HD: HD camera - indicator LED, USB2.0, f2.0

Rear : HP True Vision 5 MP Fixed Focus (2592 x 1944) support WFOV

Single digital mic

HP Noise Cancellation enabled

Support for voice recognition

√

Category Description Tablet Dock

Audio Stereo speakers (2)

DTS Studio Sound

Sensors Accelerometer

eCompass

Gyroscope

Sensor hub

Wireless networking

Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter

Intel Dual Band Wireless-AC 7265 802.11ac 2x2 + Bluetooth Combo Adapter (non

External expansion

Integrated Wireless options with dual antennas (LGA/PCIe)

Intel WiDi support

Connected Standby support

Compatible with Miracast-certied devices

(non-vPro)(HP x2 models)

vPro)(HP x2 210 G2 models)

Tablet

Micro Secure Digital (SD) Media Reader

Support SD/SDHC/SDXC

Push-push insertion/removal

√

Ports Tablet

●

Headphone/microphone combo jack

●

One USB 3.0 port

●

One USB 2.0 type C port supporting charging and data

●

Micro HDMI v1.4a port supporting up to 1920x1080 @ 60Hz

●

Pogo-pin (6-pin) docking connector

Keyboard Keyboard

Detachable hard keyboard cover

93% island style thin cover non-backlit keyboard (1.5 mm travel distance)

TouchPad

TouchPad with image sensor

●

Multitouch gestures enabled

●

Supports Windows 10 Modern Trackpad Gestures

Power requirements

Battery

2-cell, 32.5-Whr polymer battery

Battery life enhancement

Supports battery fast charge

AC adapter

45-W USB Type C AC adapter with power cords

√ √

√

2 Chapter 1 Product description

Category Description Tablet Dock

1 m length power cord

Security fTPM 2.0 √

Operating system

Preinstalled (HP x2 210 G2 models)

Serviceability End user replaceable part: AC adapter √ √

Preinstalled (HP x2 models)

For Developed Market (ML)

Windows 10 Entry 2-in-1 (Compact)

For Emerging Market (EM/SL)

CPPP Windows 10 Home China Language Edition 2-in-1 (Compact)

SEAP Windows 10 Entry 2-in-1 (Compact)

Windows 10 Home 64 Entry Tablet + 2-in-1 Notebook (Compact)

Windows 10 Home 64 Entry Tablet + 2-in-1 Notebook Single Language (Compact)

Windows 10 Home 64 Chinese Market CPPP (Compact)

Windows 10 Pro 64 Tablet + 2-in-1 Notebook (Compact)

Windows 10 Pro 64 Tablet + 2-in-1 Notebook Chinese Market (Compact)

Windows 10 Pro 64 StF MSNA (Compact)

Windows 10 Pro 64 StF MSNA EM (Compact)

Windows 10 Pro 64 StF MSNA - Strategic (Compact)

√ √

2 External component identication

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local

(2) Camera

NOTE: This computer includes a second camera

on the rear of the display cover.

(3) Camera light On: The camera is in use.

(4) Speakers (2) Produce sound.

(5) Rear camera Allows you to video chat, record video, and record still images.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

4 Chapter 2 External component identication

area networks (WLANs).

Allows you to video chat, record video, and record still images.

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Top edge

Component Description

(1) Power button

(2) Internal microphone Records sound.

●

When the tablet is o, press the button to turn on the tablet.

●

When the tablet is on, press the button briey to initiate Sleep.

●

When the tablet is in the Sleep state, press the button briey to exit Sleep.

●

When the tablet is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the tablet has stopped responding and Windows shutdown procedures are ineective, press and hold the power button down for at least 10 seconds to turn o the tablet.

To learn more about your power settings, see your power options. Type power in the taskbar search box, select Power and sleep settings, and then select Power and sleep.

Top edge 5

Right side

Component Description

(1) microSD memory card reader Reads optional memory cards that enable you to store,

manage, share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the

memory card reader.

(2) micro-HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed High-Denition Multimedia Interface (HDMI) device.

(3) AC adapter and battery light

(4) USB Type-C power connector port Connects a USB device with a Type-C connector to an AC

(5) USB 3.0 port Connects an optional USB device such as a keyboard, mouse,

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

adapter to provide power to the computer and allows data transfer.

NOTE: Adapters (purchased separately) may be required.

external drive, printer, scanner or USB hub.

6 Chapter 2 External component identication

Left side

Component Description

(1) Audio-out (headphone)/Audio-in (microphone)

(2) Volume button Controls speaker volume on the tablet.

Bottom edge

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select All apps, select HP Help and

Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Component Description

(1) Alignment posts (2) Guide the keyboard to the correct connection with the

tablet.

(2) Docking port Connects the tablet to the keyboard base.

Left side 7

Locating the product number and serial number

The tablet and serial number (2) and product number (3) are located on the tablet bottom edge. This information may be needed when travelling internationally or when contacting support.

Component

(1) Quick Response (QR) code

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

8 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Tablet major components

Tablet major components 9

Item Component Spare part number

(1) Display panel assembly

Silver HP x2 and HP x2 210 G2 models 902380-001

White HP x2 models 902381-001

Red HP x2 models 902382-001

Display panel cable (not illustrated) 902354-001

(2) Battery, 2-cell, 32-Wh (includes cable) 859517-855

(3) Audio board bracket 902361-001

(4) Audio board 902368-001

Audio board cable (not illustrated) 902351-001

(5) RTC battery 902383-001

(6) Power button board 902369-001

Power button board cable (not illustrated) 902352-001

(7) Speaker Kit (includes left and right speakers and cables) 902391-001

(8) Rear webcam (includes bracket) 902256-001

(9) Front webcam (includes microphone rubber) 902255-001

Front webcam cable (not illustrated) 902355-001

(10) Antenna 902341-001

(11) Volume board 902370-001

Volume board cable (not illustrated) 902353-001

(12) Docking connector 902356-001

(13) LCD shielding (includes thermal pad) 902363-001

(14) System board equipped with an Intel Atom x5-z8350 processor and a graphics subsystem with UMA memory (includes

replacement thermal material)

For use in HP x2 210 G2 models:

For use in HP x2 and HP x2 210 G2 models:

●

Equipped with a 128-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system

●

Equipped with a 128-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system

●

Equipped with a 64-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system

●

Equipped with a 64-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system

903879-601

903879-001

902254-601

902254-001

●

Equipped with a 32-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system

●

Equipped with a 32-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system

10 Chapter 3 Illustrated parts catalog

902251-601

902251-001

Item Component Spare part number

For use in HP x2 models:

(15) Hinge assembly

(16) Back cover

Silver HP x2 and HP x2 210 G2 models 902342-001

White HP x2 models 902343-001

Red HP x2 models 902344-001

●

Equipped with a 64-GB eMMC hard drive (SoC), 2 GB of system memory, and the Windows 10 operating system

●

Equipped with a 64-GB eMMC hard drive (SoC), 2 GB of system memory, and Windows 7 or a non-Windows operating system

●

Equipped with a 32-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system

●

Equipped with a 32-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system

NOTE: The hinge assembly is not spared as a whole unit. For more information about

hinge subcomponents, see Hinge components on page 14.

902252-601

902252-001

902253-601

902253-001

not spared

Tablet major components 11

Dock major components

Item Component Spare part number

(1) Bottom cover

For use in HP x2 and HP x2 210 models without a hard drive

For use in HP x2 models without a hard drive

For use in models HP x2 models with a hard drive

●

Silver models 902345-001

●

White models 902346-001

●

Red models 902347-001

●

Silver models 902348-001

●

White models 902349-001

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(2) Hard drive

1 TB, 5400 rpm, 7 mm 762990-005

500 GB, 5400 rpm, 7 mm 778186-005

(3) Hard Drive Hardware Kit 902362-001

Docking board

(4) Models with a hard drive 902372-001

(5) Models without a hard drive 902371-001

(6) TouchPad bracket included with TouchPad

(7) TouchPad board

Silver models 902373-001

White models 907508-001

Red models 907509-001

TouchPad cable, for use in HP x2 and HP x2 210 G2 models without a hard drive (not

TouchPad cable, for use in HP x2 models with a hard drive (not illustrated) 902358-001

●

Red models 902350-001

illustrated)

board spare kit

902357-001

(8) Top cover/keyboard

For a list of keyboard country codes, see Top cover/keyboard on page 52.

HP x2 and HP x2 210 G2 models without a hard drive

HP x2 models without a hard drive

HP x2 models with a hard drive

●

Silver 902365-xx1

●

White 902366-xx1

●

Red 902367-xx1

●

Silver 902680-xx1

●

White 902681-xx1

●

Red 902682-xx1

Dock major components 13

Hinge components

Item Component Spare part number

(1) Hinge brackets, left and right 902364-001

Hinge Bezel Kit

(2) Hinge Mylar

(3) Hinge bezel

(4) Pogo docking connector

For use in HP x2 and HP x2 210 G2 models without a hard drive 902359-001

For use on HP x2 models with a hard drive 902360-001

(5) Magnets not spared

(6) Hinge cover

Silver HP x2 and HP x2 210 G2 models 902374-001

White HP x2 models 902375-001

Red HP x2 models 902376-001

●

Silver HP x2 and HP x2 210 G2 models 902377-001

●

White HP x2 models 902378-001

●

Red HP x2 models 902379-001

14 Chapter 3 Illustrated parts catalog

Cables

Item Component Spare part number

(1) TouchPad cable

For use in HP x2 and HP x2 210 G2 models without a hard drive 902357-001

For use in HP x2 models with a hard drive 902358-001

(2) Audio board cable 902351-001

(3) Display (LCD) cable 902354-001

(4) Volume board cable 902353-001

(5) Front webcam cable 902355-001

(6) Power button board cable 902352-001

(7) Rear webcam not spared

(8) Docking cable 902359-001

Cables 15

Rubber Kit

Item Component Spare part number

Rubber Kit for use in models without a hard drive

Silver HP x2 and HP x2 210 G2 models 902384-001

White HP x2 models 902385-001

Red HP x2 models 902386-001

Rubber Kit for use in models with a hard drive models

Silver HP x2 models 902387-001

White HP x2 models 902388-001

Red HP x2 models 902389-001

(1) Screw covers

(2) Bottom rubber strip

16 Chapter 3 Illustrated parts catalog

+ 54 hidden pages